Smarter Payments Summit March Event Guide

1 0TH MA R CH 202 5 HILTON CANARY WHARF

Headline Sponsor

The easy way to get paid Founded in 2011 GoCardless is the first global network made for direct bank payments. It’s a fully API driven solution that makes for automating payment collection and driving better decision$making through data.

Learn more at gocardless.com

At a glance

$130bn+

$130bn+ annualised payments processed

>1 milion

Over one million connected bank accounts

94,000

Serving 94,000 businesses worldwide

30+ markets One solution covering over 30 markets

CONTENTS

W

e’re delighted that you have chosen to join us at the Smarter Payments Summit – a unique event, tailor-made to meet your individual requirements. We have carefully planned out your itinerary to ensure your time here is worthwhile: Connect with businesses relevant to your current and forthcoming projects in our matchmade one-to-one meetings.

And let’s not forget the networking – we’ve created a relaxed environment for you to form new partnerships, with ample opportunities to mix with peers during the buffet lunch and coffee breaks!

4

Our Partners

10

6

Itinerary

14

8

‘Conversion Rate Optimisation Month: Improving checkout and payment experiences to reduce cart abandonment’

16

Seminars

‘Mobile Payments: How mobile payments are transforming customer loyalty and personalisation’ Delegates

18

‘Mobile Optimisation: Moving beyond responsive design for true mobile first retail experiences’

20

Dates for your Diary

22

Supplier Directory

Follow us on socials:

@forumeventsltd #FESmarterPaySummit

@forumevents #forumevents

Smarter Payments Summit Networking Community

For more information about our event, contact: Jennie Lane - Portfolio Sales Manager on 01992 374098 or j.lane@forumevents.co.uk Victoria Petch - Delegate Portfolio Manager on 01992 374082 or v.petch@forumevents.co.uk Luke Jackman - Delegate Sales Executive on 01992 374101 or l.Jackman@forumevents.co.uk

Brought to you by

@ForumEventsLtd

3

Our Partners Headline Sponsor

4

Our Partners

Partners & Supporters

5

Itinerary 08.45 - 09.15 Opening Presentation ‘The Anatomy of a Payments Leader’ Ruth Wandhofer Meeting Room 3/4/5

09.20 - 09.55 Panel ‘Payments regulation in 2025 and beyond’ Michelle Plevey (KPMG LLP), Alan Horsfield (KPMG LLP), Dan Moore (PSR) & Megan Coulson (Truelayer) Meeting Room 3/4/5

10.00 - 12.55 Face to Face Meetings Quayside Suite

12.55 - 13.35 Networking Buffet Lunch Cinnamon Restaurant

13.40 - 14.15 Seminar ‘The future of merchant payments’ Paul Rodgers Vendorcom Meeting Room 3/4/5

14.20 - 14.40 Seminar ‘Variable recurring payments: The answer to widespread banking adaption’ Paul Foster Go Cardless Meeting Room 3/4/5

14.45 - 16.45 Face to Face Meetings Quayside Suite

6

dfxomaCapiles C

.tamidpEnVmW anMaa pan i anTtmplmsid p 30+ns ttapsdaltn1noWmif tC

Ooapnpa)ndpiatpmid pmWnomaCapint

ial

Raa sanfaalnmll sdmiaan)di ns ttapsans peatld p

Xt iasinft Cns ttapsane WmidWdia

.apitmWdlanf panCmpmEaCapinmpantao tidpE

Ac

B

bu

co

un

rb

t

er

ry

lt

d

Excellent in

vo

ic es

Ac coun

ts

be

ne

fic

ia ri

£1

2,6

es

31,5

Co Ac

nsoli

co

ted

EU la

pa

ym

en

st

lan

tiv

ce

Se

R -

ac

0

ba

ts

FX

Based on 391 reviews

35.8

da

un

EU e:

arch ...

RO

12/

09/

ts

202

4

Ad

U SD la

st

ac

- U tiv

e:

S D

12/

o ll

09/

202

d ac

co

un

t

ar

4

1

$2 Av

,0 00

ail

ab

le

.0 0 us

d

500

Ju

$2

l 11

, 20

GB

24

Av

P 3,0

,0 00

ail

ab

00.00

0

le

.0 0 us

d

1

B

Ac

bu

co

un

rb

t

er

ry

lt

d

Ac coun

10

t nu

­be

®

Ac coun

t nu

­be

®

Iba

0041

n

in

vo

IFT

ic es

Ac coun

EÚ 9095 c×

/ BI

C

23-2

ts

be

ne

fic

ia ri

£1

ted

EU la

ym

en

st

st

ac

Se

EU

tiv

- U tiv

e:

arch ...

AU

RO

12/

09/

la

202

e:

S D

12/

o ll

09/

202

la

s InX

(Un)iandlnm i

aWasit pdsnC paa.

st

D -

ac

tiv

Au e:

12/

09/

r al

202

BR

ia n

4

Do

ll

L

- B r az (Un)iandlntaEdliataanmlnmn il ia

la

st

ac

tiv

e:

12/

09/

202

n r

ea

l

D -

ac

tiv

Au e:

un

t

BR

,0 00

ail

ab

le

st

L -

ac

tiv

st

12/

09/

r al

202

az

12/

09/

il ia

202

4

n r

ea

el

30

ab

de

le

ta ConÈe®ts to ils EU R to

l

EU

R 11

,00

GB

0,0

00.00

GB

PÊ

P 9,9

93,50

0.0

ll

u b

0

0.9

085

.4 3

ar

vi ew

tr

an

AL

uy

sa

ct

io ns

ba

l

20

.0 0 us

Do

Yo Br e:

2-90

u s

AÈ ail

nd

18 ia n

4

Õe

.0 0

d

$2

ü

Av

,0 00

ail

ab

le

la

nc

e E

us

Av

.0 0

Est

s​ InX

ail

ab

le

us

ima

$2

ted

Av

d

ge

rate

,0 00

ail

ab

le

Av

RaEdlitmid pnN Cbat:n0542271³e $2 Av

ail

ab

,0 00

ail

ab

le

le

.0 0 us

.0 0 us

d

Ca

nc

el

1.3 499 US D (1

00

EU

R

.0 0 us

d

1E UR (Un)iatnitmadpEnmlns InXmaCapiltntaEdliataandpnnpEWmpanmpandmWalen.

Compan = $2 ,0 00

2 ,0

d

tdian paatni$2 annWasit pdsnM paanRaE Wmid pln2011nX RNn900517Unf tni andll dpEn fn ,0 00

UR

.0 0

exc tadEpnM paanFatedsalnM ldpallnX“ MFM”Un)di han ni an dpmpsdmWnTtmplmsid plnmpanRao tiln b a l a

ApmWaldln.apitanX“ sNTRA.”UnXRaEenN e:nM23400543U. 4

co

la

ar tdlaanbani an dpmpsdmWn. pa sinA i

s​ InX

d ac

ar

4

Av

st

st

4

$2 AU

Yo

Õe se

Ad

U SD

an

ce

ts

la

c×

lan

R -

ac

EÚ

0

ba

ts

FX

pa

35.8

da

un

an

23-2

31,5

nsoli

co

2-90

2,6

es

Co Ac

20

9095

0041

SW

US D=

0.7 408 EU R)

nc

e U

SD

2 ,0

US

D

00

.0 0

Conversion Rate Optimisation Month: Improving checkout and payment experiences to reduce cart abandonment

D

espite significant advancements in digital marketing and customer engagement, many shoppers still abandon their carts before completing a purchase. Research shows that complex checkout processes, payment friction, and lack of preferred payment methods are key reasons for lost conversions. To stay competitive, retailers must optimise the checkout experience, ensuring a fast and secure transaction process. Here’s how businesses attending the eCommerce Forum are reducing cart abandonment and improving conversion rates…

1. One-Click and Express Checkout: The Need for Speed Consumers demand speed and simplicity at checkout. Lengthy forms and multiple steps discourage shoppers, leading to abandonment. Retailers are adopting: √ One-click checkout – Stored payment and shipping details enable returning customers to complete purchases in seconds. √ Guest checkout options – For new customers, eliminating the mandatory account creation step improves conversions. √ Auto-fill and predictive input – AI-powered checkout systems automatically populate fields, reducing friction.

By streamlining the checkout process, retailers enhance user experience and increase completion rates.

2. Alternative Payment Methods: Meeting Customer Expectations Modern shoppers expect flexible payment options tailored to their preferences. Retailers optimising conversions are integrating: √ Buy Now, Pay Later (BNPL) – Services like Klarna, Clearpay, and PayPal Pay in 3 provide customers

8

with flexible instalment plans. √ Digital wallets – Apple Pay, Google Pay, and PayPal enable onetap transactions across devices. √ Cryptocurrency payments – Forward-thinking brands are accepting Bitcoin and Ethereum to attract tech-savvy and international shoppers.

Offering diverse payment options ensures that customers complete transactions using their preferred method, reducing abandonment rates.

3. Reducing Security Concerns with Biometric and AI Verification A significant number of shoppers hesitate at checkout due to security concerns. Advanced biometric authentication is addressing these fears while maintaining a smooth shopping experience. Key innovations include: √ Facial recognition and fingerprint authentication – Mobile users can confirm purchases instantly and securely. √ AI-powered fraud detection – Machine learning algorithms identify suspicious transactions in real time, preventing fraud while reducing unnecessary security blocks. √ Tokenisation and encrypted payments – Sensitive payment data is replaced with secure tokens, enhancing trust.

By reinforcing security without adding friction, retailers can increase customer confidence and checkout completion rates.

4. AI-Powered Personalisation at Checkout Retailers are leveraging AI-driven checkout enhancements to increase conversion rates and average order value (AOV). These include: √ Dynamic pricing and discounts – AI analyses customer behaviour and offers real-time incentives to complete purchases. √ Smart cart reminders – Automated email/SMS alerts encourage customers to return and complete their purchase. √ Cross-selling and upselling suggestions – AI recommends relevant add-ons during checkout, increasing AOV. Optimising checkout and payment experiences is essential for e-commerce retailers to reduce cart abandonment. By implementing one-click checkout, diverse payment options, biometric security, and AI-driven personalisation, businesses can enhance customer trust, improve UX, and maximise conversions.

Scan or click here to subscribe to the eCommerce and Payments Briefing newsletter

9

Seminars MONDAY 10TH MARCH 08.45 – 09.15

“The Anatomy of a Payments Leader” Focusing on the human behind the payments leader, based on a mix of quantitative survey data collection and qualitative in-depth merchant interviews.

Ruth Wandhofer Chief Curiosity Officer

09.20 – 09.55

Chief Curiosity Officer, Dr. Ruth Wandhöfer is an author, speaker, advisor & educator on the digital economy and the future of finance, money and society,operating at the nexus of data, identity, regulation and technology innovation.

Identified as one of the 100 Most Influential People in Finance 2012 by Treasury Risk Magazine, she received the ‘Women in Banking and Finance Award forAchievement’ in 2015, is a global ‘Women in Fintech Senior Leader’ of Innovate Finance and a Top 10 Global Fintech Influencer - Fintech Power 50.

Dr. Ruth Wandhöfer has been instrumental in shaping the future of finance for over two decades and continues to explore the business and societalimplications of technology innovation in light of increasingly centralised structures.

“Payments Regulation in 2025 and beyond” Discuss the key regulatory priorities for firms and regulators - what does the future of payments regulation hold?’

A phenomenal chance to discuss points of view and receive valuable feedback from the PSR, and let us help you by providing insight into the challenges we have seen across the market in terms of regulatory compliance.

• • •

Michelle Plevey UK Head of Payments Regulation KPMG LLP Alan Horsfield Senior Manager – Payments Risk & Regulation KPMG LLP Dan Moore Head of Strategy, Analysis, Engagement PSR Megan Coulson UK Public Policy Lead Truelayer

10

What are key regulatory issues for the payments industry in 2025?

What are the common regulatory pitfalls for payments firms, and how can they be avoided?

What does the future of payments regulation look like, and what can firms to do ready themselves?

Michelle Plevey is the Director of KPMG’s payments regulatory team, providing advice to a wide variety of payment service providers including Banks, Payment Schemes, FinTechs and EMIs. Her expertise includes Strong Customer Authentication, Regulatory Authorisations and Open Banking.

Alan Horsfield is a Senior Manager in KPMG’s payments regulatory team, with experience supporting clients to respond to regulatory requirements such as PSD2, Open Banking and regulatory authorisations. His clients have included Central Banks, Payment Schemes, FinTechs and large corporates.

Dan Moore has been the PSR’s Head of Strategy, Intelligence and Engagement since 2024.

He was previously the Director of Rail Strategy and Analysis at the Department for Transport (DfT) and has also worked at the Competition and Markets Authority (CMA), were he led various financial services projects.

Megan Coulson is the UK Public Policy Lead at TrueLayer, where she spearheads strategic engagement with policymakers and regulators to advance open banking. Prior to joining TrueLayer, Megan served as an advisor at the FCA, providing insights on the political landscape to senior leadership. She also led financial services policy at the Confederation of British Industry (CBI), with experience in both London and Brussels.

Seminars MONDAY 10TH MARCH 13.40 - 14.15

“The Future of Merchant Payments” Drawing from over 20 years’ experience in the merchant payments ecosystem, Paul will explore how everyday payments that support ‘buying stuff’ really matter to national and global economies. He will outline where the priorities for payments professionals lie, both in ensuring the payments agenda receives the right priority within merchants’ businesses and give some pointers on how to make sense of the innovations and solutions that compete for their attention.

• • •

Paul Rodgers Founder & Chair Vendorcom

14.20 – 14.40

Why do merchant payments matter?

Where should merchants be focusing?

Will the National Payments Vision make a difference to merchants?

Paul Rodgers is Chair & Founder of merchant payments community, Vendorcom; Evangelist for the World Wide Web Consortium’s Payments Sector in Europe; Mentor at fintech Incubator Level39; former member of the UK Payment Systems Regulator Panel, the UK Financial Conduct Authority’s SCA Monitoring Forum, and the UK Finance SCA PMO Steering Group where he chaired the UK Merchant & Payment Gateway SCA Readiness & Engagement Task Force.

He is passionate about the merchant payments sector and the benefits to be gained by driving innovation through collaboration. His work with Vendorcom ensures that all stakeholders in the merchant payments are connected and have access to authoritative, independent information on strategic and innovative developments, standards, regulation, and market opportunities. Paul is recognised for his broad perspective on industry matters as well as his independence, authority, and pragmatism in dealing with the increasingly complex changes faced by both merchants and solutions suppliers.

“Variable Recurring Payments: The answer to widespread open banking adoption” Join us to find out: • • •

Paul Foster Director – Global Payment Partnerships Go Cardless

Which use cases are driving open banking adoption today The proven benefits of open banking for customers and businesses as found by those using it today What a full roll out of Variable Recurring Payments will mean for open banking adoption and the wider payments landscape

As Director of Global Payment Partnerships at GoCardless, Paul Foster and his team manage global relationships with the organisations that make payments work. His expertise was instrumental in building GoCardless’ ACH payment product, enabling the company to enter the North American market successfully. Paul sits on the UK Finance Working Group on Open Banking and holds the Chartered Banker, MCIBS qualification. The Chartered Banker Diploma is the highest level qualification awarded by the Chartered Banker Institute, recognised and supported by major financial services organisations across the globe.

11

Mobile Payments: How mobile payments are transforming customer loyalty and personalisation

M

obile payments have evolved beyond a simple transaction method—they are now a crucial tool for enhancing customer loyalty and personalisation in the retail and e-commerce sectors. With growing adoption of digital wallets, AI-driven payment solutions, and realtime data analytics, retailers are leveraging mobile payment technology to create tailored shopping experiences that boost engagement and retention...

1. Mobile Payments and Customer Loyalty: A New Era Traditional loyalty programs often rely on physical cards or manual point-tracking, but mobile payments seamlessly integrate with loyalty schemes, offering instant benefits to consumers.

Key advancements include: • Automated rewards accumulation – Mobile payments linked to loyalty programs allow customers to automatically earn points or cashback with every transaction.

• Frictionless redemption – Digital receipts and AI-powered apps enable customers to redeem rewards instantly at checkout, whether in-store or online.

• Subscription-based perks – Retailers are increasingly offering exclusive discounts and benefits for customers who subscribe via mobile payment platforms.

These innovations encourage repeat purchases while reducing customer frustration with outdated loyalty systems.

2. AI-Powered Personalisation Through Mobile Payment Data With mobile payments generating rich transactional data, retailers can now offer hyper-personalised shopping experiences based on individual preferences and behaviours. AI-driven analytics allow businesses to:

12

• Recommend relevant products based on past purchases and real-time browsing activity.

• Send targeted promotions via push notifications, offering discounts at the right time and place.

• Customise checkout experiences, dynamically adjusting payment options based on customer preferences (e.g., one-click checkout, Buy Now Pay Later).

By leveraging machine learning and predictive analytics, retailers can create seamless and highly relevant shopping journeys, increasing conversion rates.

3. The Role of Mobile Wallets in Driving Engagement The rise of digital wallets like Apple Pay, Google Pay, and PayPal is transforming how retailers approach customer retention. Mobile wallets enable: • One-tap checkout – Faster transactions with stored payment details improve customer satisfaction.

• Integrated loyalty programs – Customers no longer need separate apps for payments and rewards.

• Enhanced security – Tokenization and biometric authentication (e.g., facial recognition, fingerprint scanning) build trust and confidence in

mobile transactions.

Retailers that integrate mobile wallets with personalised rewards are seeing higher engagement and customer satisfaction levels.

4. The Future of Mobile Payments and Customer Loyalty Looking ahead, mobile payments will continue to evolve, with: √ AI-driven dynamic pricing, offering personalised discounts at checkout. √ Voice-activated payments, allowing hands-free, seamless transactions. √ Blockchain-based loyalty programs, ensuring transparency and security in rewards tracking.

Conclusion Mobile payments are more than just a payment method—they are a gateway to personalised, rewarding shopping experiences.

By integrating AI-driven recommendations, automated loyalty programs, and seamless digital wallets, UK retailers can enhance customer engagement, boost brand loyalty, and drive repeat purchases in an increasingly mobile-first economy.

Scan or click here to subscribe to the eCommerce and Payments Briefing newsletter

SIMPLIFYING PAYMENTS WITH

POWERFUL PRODUCTS PR O D UC TS Payments

Reduce friction, fight fraud and cut costs with open banking payments.

Payouts

Improve customer satisfaction by speeding up withdrawals, refunds and payouts.

Variable recurring payments

Reduce costs, fraud and friction with variable recurring payments — powered by open banking.

Signup+

Convert more customers by streamlining onboarding with a single payment.

ADD-ONS Verification

Reduce friction and fraud by automating bank account ownership checks.

Data

Build personalised user experiences by aggregating account, transaction, balance and identity data.

Payment links

Turn every channel into your checkout.

I N T E G R AT IO N O P T ION S Developer toolkit

Utilise integration tools to make the API integration process faster and easier including embedded payment page, mobile SDKs and client libraries.

Plugins

Adding instant bank payments to your checkout just got easier.

13

Delegates

AXI

Chief Financial Officer

BBC Studios

Head of Finance

British Airways

Payments Product Lead Aspiring Leader Apprentice

Bumble

Product Manager

Burberry

Global Payments Director

Christian Aid

Senior Income Processing Officer

Collinson

Senior Product Manager, Payments

Community Fibre Limited

Head of Customer Finance

Coop

Payments Manager

Decathlon UK

E-commerce Operations Leader Fraud & Payments Leader

Dnata

Product Manger - Payments

easyJet

Payments Product Manager

End Clothing

Fraud & Payments Manager Head of Product & Payments

EQI bank

Global Head of Payments

Eurotunnel

Consulting Director

Greene King Plc

Payments & Innovation Portfolio Manager Pub Finance Team Lead

Gunner Cooke

Finance Operations Manager

HSBC Bank PLC

European Head of Emerging Payments

Marks & Spencer

Head of Product, Instore Checkout

Marsh McLennan

Global Head of Monitoring & Treasury Payments Manager, Treasury & Payment Operations EMEA

MOD

Treasury Management Dep Head

Molson Group

Head of Group Treasury Transactional Manager

Mundipharma

Treasury Manager Senior Treasury Director

14

National Residential Landlords Association

Deputy Director Systems Development

OVO Energy

Head of Product

Reach PLC

Treasury Manager

Shift Platform Limited

Head of Finance

TalkTalk

Head of Billing and Collections

Delegates

Tesco Stores Limited

Treasury Manager

The Folio Society

COO

Trade Nation

CS & Payments Manager Payments Analyst

Varley

Ecommerce Manager

Virgin Media O2

Payments Specialist

Vision Arch

Finance Director

Vision For All

Chief Finance Officer

Vodafone UK

Payment Solution Designer

Waystone

Group Accounts Payable Manager

Which

Senior Policy Adviser

White Stores Limited

Finance Director

Wolf & Badger

Principal Product Manager

Zopa Bank Ltd

Senior Product Manager

15

Mobile Optimisation: Moving beyond responsive design for true mobile first retail experiences

M

obile commerce dominates the retail landscape, with more customers shopping via smartphones than ever before.

While responsive design – ensuring websites adjust to different screen sizes – was once the gold standard, today’s consumers expect mobile-first experiences that prioritise speed, convenience, and seamless transactions. E-commerce brands must go beyond basic mobile optimisation to create truly engaging and efficient shopping journeys – here’s how delegates and suppliers at the eCommerce Forum are approaching the challenge…

1. Mobile-First vs. MobileFriendly: What’s the Difference?

Many e-commerce retailers have historically focused on making their desktop websites mobile-friendly, meaning the same content is reformatted to fit smaller screens. However, this approach often leads to slow load times, complex navigation, and frustrating checkout processes.

A mobile-first strategy, on the other hand, means designing the shopping experience specifically for mobile users first, then adapting for desktop. This involves optimising site speed, simplifying layouts, and prioritising touch-friendly navigation.

2. Progressive Web Apps (PWAs) for Seamless Shopping Progressive Web Apps (PWAs) have become a game-changer in mobile commerce. PWAs combine the best features of mobile websites and native apps, offering fast-loading, app-like experiences without requiring users to download an application.

16

Key benefits include: • Offline functionality – Shoppers can browse products even with weak or no internet connection.

• Lightning-fast page loads – Reducing bounce rates and improving conversions.

• Push notifications – Keeping customers engaged with personalised promotions and alerts.

For UK retailers looking to enhance their mobile experience without the high costs of app development PWAs are a must.

3. Voice Commerce and Conversational Interfaces With the rise of voice assistants like Alexa, Siri, and Google Assistant, voice commerce is becoming a vital part of the mobile-first strategy. Retailers are optimising their sites for voice search, ensuring product descriptions and FAQs are structured to match natural language queries.

Additionally, AI-powered chatbots and conversational commerce tools provide instant support, guiding users through product recommendations and checkout processes.

4. Mobile Payments and OneClick Checkouts A key barrier to mobile conversions is complex checkout

processes. Retailers are embracing one-click checkouts, integrating digital wallets like Apple Pay, Google Pay, and PayPal to eliminate unnecessary steps.

Features like biometric authentication (fingerprint or facial recognition) enhance security while reducing friction, leading to higher conversion rates.

5. Adaptive Content and Personalisation Mobile-first e-commerce is not just about speed and design—it’s also about delivering relevant, personalised experiences. AI-driven dynamic content adapts in realtime, showing users personalised product recommendations, offers, and search results based on their behaviour.

Retailers that move beyond responsive design to embrace mobile-first strategies will have a competitive edge. By investing in PWAs, voice commerce, frictionless payments, and AI-driven personalisation, brands can create engaging, and high-converting mobile shopping experiences – ensuring they meet the expectations of modern consumers.

Scan or click here to subscribe to the eCommerce and Payments Briefing newsletter

One integration to a world of account-to-account payments Switch on the global standard for Pay by Bank Benefit from a faster, more secure way to handle customer funds.

Live in 31 markets and counting.

I n sta n t pay- i n s 125.00 EUR added The money is in your balance and ready to use

I n sta n t payo 6 ts

Wow, that was fast!

C ross - b o r d e r cas h m a n ag e m e n t

SCT Inst

Pix

Faster Payments

Get started at

17

Dates for your Diary 24th June 2025

Scan or click here for our website:

Hilton Canary Wharf

11th November 2025 Hilton Canary Wharf

Scan or click here for our website:

10th July 2025 Hilton Canary Wharf

Scan or click here for our website:

11th September 2025 Hilton Canary Wharf

Scan or click here for our website:

22nd October 2025 Hilton Canary Wharf

Scan or click here for our website:

10th November 2025 Hilton Canary Wharf

18

SHARE YOUR TIME AT OUR EVENT ON SOCIAL MEDIA! #FESmarterPaySummit @forumeventsltd @forumevents Forum Events & Media Group

ALSO LET

KNOW YOUR EXPERIENCE!

11th September 2025 Hilton London Canary Wharf

SEMINARS

Join educational sessions and panels led by top industry experts. Discuss current trends and best practices to enhance your skills and knowledge.

ONE-TO-ONE MEETINGS

The summit pairs buyers with leading suppliers through personalised one-to-one meetings, fostering connections and exploring business opportunities in a relaxed setting.

Explore how our event unfolds here

01992 374098 j.lane@forumevents.co.uk

NETWORKING

Like-minded individuals will have the chance to connect with peers, build new business relationships, strengthen existing ones, and discuss industry advancements.

Smarter Payments Summit

Scan or click here for our website

Supplier Directory Access PaySuite 08453 453 300 / gerard.evens@theaccessgroup.com / accesspaysuite.com Experience a payment ecosystem designed to reduce your payment pain, and elevate your customer experience and cash flow. Access PaySuite offers a smart, simple, and secure suite of payment channels, allowing your business to accept a wide variety of payments with ease. From Direct Debit to card processing and Open Banking, we provide the solutions you need to capture every payment without the effort, cost, and risk of managing multiple providers. With everything managed by us, you’ll enjoy faster transactions, efficient streamlined operations and support when you need it. And our commitment to innovation ensures that your business stays ahead of the curve, adapting to the everevolving needs of your customers and industry.

Adyen UK 07535 350 300 / adilla.khan@adyen.com / adyen.com Adyen (AMS: ADYEN) is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Facebook, Uber, H&M, eBay, and Microsoft.

Airwallex 07787 120 145 / harry.herbert@airwallex.com / airwallex.com Airwallex is a leading global financial platform for modern businesses, offering trusted solutions to manage everything from payments, treasury, and spend management to embedded finance. With our proprietary infrastructure, Airwallex takes the friction out of global payments and financial operations, empowering businesses of all sizes to unlock new opportunities and grow beyond borders. Proudly founded in Melbourne, Airwallex supports over 100,000 businesses globally and is trusted by brands such as Brex, Rippling, Navan, Qantas, SHEIN and many more.

22

allpay Limited 01432 852 414 / matt.marskell@allpay.net / allpay.net As a business, we pride ourselves on making payments easy. We are a leading payments specialist in the UK, facilitating seamless fund collection and distribution between organisations and their customers. Established in 1994, allpay has consistently been at the forefront of payment aggregation, processing over £9.4 billion annually for 900+ public and private sector entities. We process over 66.4 million transactions annually, offering a comprehensive bill payment solution encompassing all major payment methods. Our commitment to innovation led us to pioneer Prepaid Cards in the Public Sector. From card design to printing and fulfilment, all aspects are handled by our dedicated team. We are proud to serve over 500 Housing Associations (HAs) and ALMOs, with over 80% of the top 200 HAs in England and nearly 60% of UK Local Authorities (LAs) choosing allpay for bill payment services. For more details, visit www.allpay.net.

Bankhawk 02074 644 050 / steve.glover@bankhawk.com / bankhawk.com Bankhawk helps large companies optimize their banking and merchant payment arrangements, delivering millions to top- and bottom-lines. Clients such as AIG, Fenwick, Axa, EY, KPMG, PwC, Selfridges, and Vodafone have benefited from Bankhawk’s expertise in reducing banking and payment costs. The true cost of banking and merchant fees is often opaque, with banks and payment providers generating record profits. However, companies can restructure their arrangements to unlock savings and drive additional profits. Founded in 2007, Bankhawk combines powerful analytics, benchmarking, and market intelligence to give companies greater control over their banking and payments.

Data extraction is low-impact, requiring little resource from your teams. For merchants, Bankhawk’s card payments experts develop leading strategies to reduce costs while optimizing conversion and long-term strategy - resulting in both cost savings and revenue growth. A Bankhawk audit provides actionable insights, empowering businesses to take control of their financial efficiency.

Bottomline 01189 258 250 / jrodgers@bottomline.com / bottomline.com/uk/solutions/ptx About Bottomline Bottomline helps businesses transform the way they pay and get paid. A global leader in business payments and cash management, Bottomline’s secure, comprehensive solutions modernize payments for businesses and financial institutions globally. With over 30 years of experience, moving more than $10 trillion in payments annually, Bottomline is committed to driving impactful results for customers by reimagining business payments and delivering solutions that add to the bottom line. Bottomline is a portfolio company of Thoma Bravo, one of the largest software private equity firms in the world, with more than $130 billion in assets under management. For more information visit www.bottomline.com. Bottomline and the Bottomline logo are trademarks or registered trademarks of Bottomline Technologies, Inc.

23

Bounce 07506 422 220 / franchesca@bouncepay.io / bounceup.io Bounce is the only solution that gets your declined deals through and saves your customers experience and your revenue. In real time and without relying on customer action or on complicated sequences - our AI-powered technology works with any billing or subscription platform of your choice and wins back your deals.

Checkout.com 02073 233 888 / zlatka.deliagova@checkout.com / checkout.com Checkout.com processes payments for thousands of companies that shape the digital economy. Our global digital payments network supports over 145 currencies and delivers high-performance payment solutions across the world, processing billions of transactions annually. With flexible and scalable technology we help enterprise merchants boost acceptance rates, reduce processing costs, combat fraud, and turn payments into a major revenue driver. Checkout. com. Where the world checks out.

ECOMMPAY LIMITED (UK) 07583 292 050 / yranson@ecommpay.com / ecommpay.com At Ecommpay, we’re all about making online payments smooth and seamless for businesses ready to grow. We’re not just a provider – we’re your trusted partner, here to keep your payments flowing effortlessly and help you get the most out of every transaction. We believe in financial freedom and inclusivity for all. Our payment gateway brings together direct acquiring capabilities, 100+ alternative payment methods, open banking, and Direct Debits, all through a single integration. Plus, our team of experts is always here to support you and help your business thrive.

24

Encoded 01293 229 700 / r.crutchington@encoded.co.uk / encoded.co.uk Encoded is an independent UK payment service provider (PSP) with a flexible payment orchestration platform and gateway. Encoded understands that customers like to pay in different ways whether online, via self-service options or speaking to a real person. Encoded’s payment solutions help organisations to remain PCI DSS compliant and protect customer data while offering excellent customer experience (CX). Encoded’s card payment solutions are designed to meet your specific requirements while reducing operational costs and improving CX. Customers include - MercedesBenz, BMW, Mini, Toyota, The Wine Society, LUSH and a host of utility companies including Jersey Telecom, Shell Energy and Severn Trent Water.

GoCardless 02045 797 398 / rbramley@gocardless.com / gocardless.com GoCardless is a global bank payment company. Nearly 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. GoCardless processes US$130bn+ of payments annually across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use data and insights to improve payment success, reduce fraud and, with open banking connectivity to over 2,500 banks, help our customers make faster, more informed decisions. We are headquartered in the UK, with additional offices in Australia, France, Ireland, Latvia and the United States. For more information, please visit www.gocardless.com and follow us on LinkedIn @GoCardless.

IFX Payments 02030 058 907 / jhardy@ifxpayments.com / ifxpayments.com IFX Payments is a leading global foreign exchange, payment and financial technology provider, delivering advanced payment, treasury and financial management solutions.

25

Justt 07425 412 146 / patrick.d@justt.ai / justt.ai Justt is the world’s first smart chargeback solution that tailors each response and improves over time. Unlike templatebased solutions, it uses AI-powered automation and domain expertise to generate dynamic arguments, customizing each response, no matter the volume or complexity. With a machine learning engine that’s continuously running A/B tests in the background, Justt is the only chargeback solution that self-improves over time—helping merchants win more disputes effortlessly.

Ordo 07555 493 490 / raj.tanna@ordopay.com / ordopay.com Ordo empowers businesses with cost-effective, real-time payment AND data solutions that enhance customer experiences and make transactions smarter than ever. Using secure Open Banking technology, we enable direct payments from bank accounts across various channels, including invoices, eCommerce, call centres, and PoS. Ordo offers both Pay by Bank and Pay by Card options, increasing conversion rates by providing more choice (Average conversion rate 90%+). Our solution also includes bank account verification, smart data services and virtual accounts, streamlining pay-ins and payouts. Key benefits: • Low cost: Fixed fee per transaction, regardless of value.

Real-time payments: Instant transfers directly to your account.

• Enhanced security: No card data sharing, reducing fraud risk.

• Seamless experience: No sign-ups or downloads for customers.

• Pan-European reach: Accessible to 98% of consumers and businesses across Europe.

• Simplified reconciliation: Guaranteed payment references for automation.

Ordo: The secure, efficient, and flexible payment solution for businesses of all sizes. Let’s talk!

PayPal +35 3873 480 875 / kguzek@paypal.com / paypal.com PayPal has been revolutionising commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalised, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

26

Planet 07776 665 164 / chris.sampson@weareplanet.com / weareplanet.com Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in over 120 markets. For more information, visit: Website: www.weareplanet.com LinkedIn: www.linkedin. com/company/planet

Simpler 07480 110 489 / dan@simpler.so / simpler.so At Simpler, we understand the challenges merchants face when managing fragmented solutions for checkout flow, payment processing, shipping, and loyalty programmes. Having to integrate and maintain multiple systems can be a headache, leading to higher costs, inefficiencies, and, ultimately, lower conversion rates. That’s why our mission is simple: to eliminate these complexities and give merchants everything they need in one, easy-to-use platform.

Square 07990 088 822 / junior@squareup.com / squareup.com Square offers a well-designed, all-in-one system for integrated orders, payments, POS and reporting. We are really focused on the restaurant vertical in particular, building tools that work together to solve big restaurant challenges, whether you’re a QSR, Full Service Restaurant, bakery, coffee shop or bar.

27

Stripe afshin@stripe.com / stripe.com Stripe is a technology company that builds payments and financial infrastructure for the internet. We provide a unified platform designed to solve the complexity of money movement and accepting payments using Stripe, companies can power growth by improving conversion rates, driving international expansion, and developing new business models.

We also help companies beat fraud, send invoices, issue virtual and physical cards, get financing, manage business spend, and much more. Millions of businesses of all sizes—from startups to large enterprises—use Stripe’s software and APIs to accept payments, send payouts, and manage their businesses online.

Our products power payments for retailers, subscriptions businesses, software platforms, and marketplaces.

Telesign 07412 580 313 / ssienche@telesign.com / telesign.com Together, BICS, Route Mobile and Telesign help brands provide full customer lifecycle solutions that include global connectivity with built-in digital identity verification and fraud protection. From easy-to-deploy IoT projects to 5G global connectivity, together we connect businesses to their customers, wherever they are. Our powerful machine learning and extensive data science deliver digital identity risk recommendations that protect businesses from fraudulent activity across our entire global network. And our communication product stack, powered with conversational AI, enables two-way omnichannel customer engagement. Digital trust. Delivered globally.

TrueLayer 07408 856 985 / caitlin.pitblado@truelayer.com / truelayer.com TrueLayer is Europe’s leading open banking payments network. We power smarter, safer and faster online payments by combining real-time bank payments with financial and identity data. Businesses big and small use our products to onboard new users, accept money and make payouts in seconds, and at scale. We’re live across 21 countries and over 10 million users trust us to process their transactions. Though we’re not stopping here. We’re on a mission to change the way the world pays. And we won’t stop until we’ve unlocked the full potential of payments.

28

Unlimit 02045 091 300 / sales@unlimit.com / unlimit.com Founded in 2009, Unlimit is a global fintech company that offers a large portfolio of financial services, including payment processing, banking as a service (BaaS), and an on&off-ramp fiat solution for crypto, DeFi, and GameFi. The company’s mission is to deliver solutions that eliminate financial borders, enabling businesses to operate both locally and internationally with ease across Europe, the UK, LatAm, APAC,Africa and India. Unlimit has 500 employees across 16 offices and five continents, including Frankfurt, Singapore, São Paulo, Hong Kong, and Mexico.

Vendorcom 07793 553 150 / info@vendorcom.com / vendorcom.com Vendorcom Europe is a multi-stakeholder membership organisation that connects seekers, solvers, and shapers in the Merchant Payments Community. Vendorcom has helped shape the collaborative/competitive landscape in payments since 2003 and has established itself as Europe’s definitive forum for keeping in touch with what’s what and who’s who in merchant payments.

Volt 07890 248 063 / kat.marangos@volt.io / volt.io Volt is building the global infrastructure for real-time payments. Our payment network is the first to unite domestic account-to-account schemes to a single interoperable standard. Scaling and enterprise businesses use it to accept real-time payments, initiate payouts and manage funds. Volt is headquartered in London, has offices in Berlin, Warsaw, Kraków, Sydney and São Paulo, and enables payments in 33 markets across the UK, the EU, Brazil and Australia.

29

10th July 2025 Hilton Canary Wharf

Scan or click here for our website

01992 374077 l.rose@forumevents.co.uk

ecommerce-forum-fe/

Explore how our event unfolds here