eCommerce Forum Event Guide July

1 0TH JU LY 202 5 HILTON LONDON CANARY WHARF

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WHAT

Content Generation Automated SEO Translation Image Automation Compliance Research Custom AI

CONTENTS

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e’re delighted that you have chosen to join us at the eCommerce Forum – a unique event, tailor-made to meet your individual requirements. We have carefully planned out your itinerary to ensure your time here is worthwhile: Connect with businesses relevant to your current and forthcoming projects in our matchmade one-to-one meetings.

And let’s not forget the networking – we’ve created a relaxed environment for you to form new partnerships, with ample opportunities to mix with peers during the buffet lunch and coffee breaks!

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Our Partners

Itinerary

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‘Payment Processing: Global by Design – How to choose the right partner for crossborder e-commerce’

Seminars

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Delegates

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Dates for your Diary

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Supplier Directory

Follow us on socials

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eCommerce Forum

For more information about our event, contact: Mark Connell - Portfolio Sales Manager on 01992 374083 or m.connell@forumevents.co.uk Connor Byrne - Senior Delegate Sales Manager on 01992 374087 or c.byrne@forumevents.co.uk Melanija Damarodaite - Delegate Sales Executive on 01992 374073 or m.damarodaite@forumevents.co.uk

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@ForumEventsLtd

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Our Partners

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Our Partners

Partners & Supporters

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Itinerary 08.45 - 09.25 Interactive Workshop ‘Ecommerce’s New AI Arms Race: How Ecommerce Leaders Will Win Growth in 2026 and Beyond’ Valentin Radu Omniconvert Meeting Room 3/4/5

09.30 - 10.00 Seminar ‘Turning Clicks into Customers: 12 Years of CRO Secrets Unlocked’ Oliver Kenyon ConversionWise Meeting Room 3/4/5

10.05 - 13.05 Face to Face Meetings Quayside Suite

13.05 - 13.50 Networking Buffet Lunch Cinnamon Restaurant

13.55 - 14.25 Seminar ‘SEO Horror Stories - listen & learn from SEO disasters’ Kaspar Szymanski SearchBrothers.com Meeting Room 3/4/5

14.45 - 16.45 Face to Face Meetings Quayside Suite

from 17.00 The eComm Mixer: Networking Drinks The Sipping Room

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Seamlessly connect, transform, visualize, and automate all your data with minimal effort—accelerated by AI

Faster time to value

Native integration capabilities

Powered by AI, Domo streamlines the process of connecting, transforming, visualizing, and automating data for faster deployment and effortless management.

Seamless data access with native cloud data warehouse integrations, 1k+ connectors, automation, and full visibility.

Reduce total cost of ownership

Groundbreaking AI innovation

A single platform with an easy-to-use interface designed to meet your end-toend data needs—with unlimited users and access.

Integrated AI for intuitive data exploration, intelligent guidance, and enhanced security—from data prep to automation.

Intuitive user experience

Robust governance & security

Domo’s governance and security were recognized by Gartner as the best among the 20 Tier 1 vendors evaluated.

Domo optimizes operations through AI-powered interactions, seamless integrations, efficient ETL, and simplified app development.

Ability to adapt & scale Stay ahead of emerging tech and changing business needs with a robust and flexible data architecture, designed for long-term success.

Scan to learn more.

Domo Enhances Your Data Investment and Impact Easily and securely connect, transform, and visualize your data—wherever it lives ...a typical assembly of technologies

Cloud Sources

Connectors

ETL / ELT

Cloud Warehouse

Native API’s Data Studio

RBAC

Reporting Warehouse

History

Analytics Warehouse

EDW/Data Lake

Visuals / Apps

AI & ML

On Premises

Data Lake

...a more efficient, homogeneous and robust combination

Cloud Sources

Cloud Warehouse Connectors

ETL

Native API’s Data Studio

RBAC

Reporting Warehouse

Data Lake

History

Analytics Warehouse

Visuals / Apps Dashboards

EDW/Data Lake

On Premises

1000+ Connectors

Magic ETL

AI & ML

PAYMENT PROCESSING: Global by Design – How to choose the right partner for cross-border e-commerce

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or UK-based e-commerce businesses looking to scale, selecting the right payment processing partner is a strategically important decision. With the rapid expansion of cross-border online retail, consumers increasingly expect localised, frictionless, and secure payment experiences. To meet those expectations while managing risk and regulatory complexity, merchants must partner with payment service providers (PSPs) that are built for global commerce from the ground up…

Multi-Currency Support and Local Payment Methods Global consumers prefer to pay in their own currencies, using payment methods they trust.

That’s why robust multi-currency processing and support for local payment options, like iDEAL in the Netherlands, BLIK in Poland, or Alipay and WeChat Pay in China, are essential capabilities for any cross-border PSP. A strong partner will provide seamless currency conversion with competitive FX rates and enable access to a broad range of payment rails across regions.

Tax and Regulatory Compliance From PSD2 in Europe to evolving tax laws in North America and APAC,

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compliance is a moving target. A truly global PSP should offer built-in support for VAT/GST calculations, digital service taxes, and local regulatory requirements, including Strong Customer Authentication (SCA). This reduces the compliance burden on merchants and mitigates legal risk when expanding into unfamiliar territories.

Settlement Speed and Transparency Delayed or opaque settlement processes can cripple cash flow, especially for growing brands.

Merchants should seek PSPs that offer fast, predictable settlement times in multiple currencies and territories, along with transparent reconciliation and reporting tools. Real-time dashboards and automated invoicing features help streamline financial operations and reduce administrative overhead.

data. Look for partners that can adapt to emerging threats while preserving a seamless user experience.

Developer-Friendly Integrations and Platform Flexibility Speed to market is critical.

Merchants should prioritise PSPs with modern, well-documented APIs, SDKs for popular platforms, and flexible integration options across web, mobile, and point-ofsale. This allows e-commerce brands to localise the checkout experience and deploy updates without heavy IT lift.

By selecting a PSP with strong localisation, compliance support, transparent settlement, and risk controls, UK-based e-commerce leaders can unlock new markets and deliver globally optimised customer experiences with confidence.

Fraud Prevention and Risk Management Cross-border transactions often carry increased fraud risk due to regional variation in identity verification and payment norms.

Leading PSPs offer advanced fraud detection tools, real-time risk scoring, and machine learning models tailored to global transaction

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Personalize every touchpoint from inbox to cart

Cross-channel marketing automation platform Email | Web personalization | SMS | WhatsApp Retargeting | Chat | API dotdigital.com

Seminars THURSDAY 10TH JULY

08.45 – 09.25

“Ecommerce’s New AI Arms Race: How Ecommerce Leaders Will Win Growth in 2026 and Beyond” 2026 won’t reward the biggest — it will reward the fastest and smartest. In an ecommerce landscape where competition suffocates and attention is fleeting, AI is no longer a buzzword.

It’s a weapon. Join us as we unpack how pioneers like Patagonia, Tempur, and Orange are quietly rewriting growth playbooks: • • •

Mining qualitative and quantitative data automatically, turning noise into precise action.

Running ruthless experiments across every channel, including the often-overlooked onsite experience.

Moving at velocity, where decisions aren’t delayed — they are automated and deployed.This isn’t theory. It’s survival through smart execution.

Valentin Radu CEO Omniconvert

Valentin Radu, the pioneer of the CVO Movement (Customer Value Optimization), is the founder of the CVO Academy, where he teamed up with prominent professors and practitioners to teach people how to achieve sustainable growth by understanding and caring for their customers. He is also the author of The CLV Revolution, a highly appreciated book for companies looking to get serious about customer lifetime value.

Valentin’s experimentation mindset has led him to develop the CVO Methodology and cutting-edge technologies for experimenting online and in brick-and-mortar stores, being the first that enabled companies to optimize their customer lifetime value across all the touch points.

A lifelong entrepreneur, he has successfully built four companies, including his current venture, Omniconvert, which provides CRO and CVO solutions to retail giants like Avon, Patagonia, Auchan, and many others.

09.30 – 10.00

“Turning Clicks into Customers: 12 Years of CRO Secrets Unlocked” Join Oliver Kenyon, founder of one of Europe’s leading conversion rate optimization agencies, as he reveals the proven strategies behind turning traffic into revenue. With 12+ years of hands-on CRO experience and thousands of brands optimized, this session will deliver practical, high-impact insights you can implement immediately whether you’re a startup or scaling DTC giant.

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Oliver Kenyon Co-Founder ConversionWise

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Learn the non-negotiables of a high-converting setup Discover overlooked CRO tactics that move the needle See real case studies and the impact of small changes Avoid the common pitfalls that waste your traffic Walk away with actionable ideas to boost conversions today

Oliver Kenyon is cofounder of ConversionWise and has pioneered the conversion rate optimization landscape since 2013. His company of conversion rate experts have worked with over 3500 brands including E-commerce giants such as GFUEL, SlimFast and BodyBuilding.com, to influential figures like Lionel Messi and Rob Lowe. He has an unhealthy obsession with turning clicks into customers.

Seminars THURSDAY 10TH JULY

13.55 – 14.25

“SEO Horror Stories - listen & learn from SEO disasters” A successful luxury retail shop, a leading travel price comparison service and an international medical website - all lost nearly all their rankings in short order yet for various reasons.

Former Senior Search Googler and SEO expert Kaspar Szymanski sheds light on 3 real life SEO disaster cases. Join the session, learn which missteps precipitated and ultimately triggered the SERP debacles. And find out how to avoid an SEO meltdown.

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Kaspar Szymanski SEO Expert SearchBrothers.com

What’s the difference between algorithms and manual penalties?

How do they impact websites?

How to deal with algorithms and manual penalties?

How to future-proof a website?

Kaspar Szymanski a renowned SEO expert, former senior member of the famed Google Search team and among the very few with extensive policy driving, webspam hunting and webmaster outreach expertise. Nowadays Kaspar applies his skills to recover websites from Google penalties and to help clients to grow visibility of their websites in search engines results.

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Delegates

1855 The Bottle Shop Ltd

Senior eCommerce Business Development Manager

ATG Entertainment

eCommerce Trading Manager

BBC Studios

Head of Finance

Beggars Group

Head of eCommerce

Breitling Sa

Ecommerce Manager

British Red Cross

Ecommerce Development Manager

Clinova Ltd

Head of eCom & Amazon

Diageo PLC

Global eCommerce

Dr Martens

Digital Director EMEA

Dyson

Marketing Manager

Ettore

CDO

EVision Electric Vehicles

General Manager

FireAngel Safety Technology

eCommerce Manager

Frasers Group

Head of Retail Media

Friarwood Wines & Spirits

Digital Marketing Manager Digital Marketing & Operations Executive

Gatwick Airport Ltd

Senior Digital Performance Manager Digital Product Manager

Gift Universe

Senior Digital Marketing Manager

Hermes Parfums

Senior Digital Marketing Executive

Highland Spring Group

Group eCommerce Manager Digital Brand Manager

Johnstons of Elgin

Head of Digital

Kingfisher plc

Head of Growth - Marketplaces

Larkbury London

COO

More Luxury Club

Co Founder

Mous

eCommerce Manager

MP Moran

Senior eCommerce Manager

One Retail Group

Head of Marketing

Paradox London

eCommerce Manager Head of Digital

Peachy Den

Ecom and Digital Marketing Executive

Phase Electrical Distributors

Distribution Manager

Philip Morris International

Head Indirect eCommerce

Propaganda Agency Ltd

Head of eCommerce

ResMed

eCommerce Director eCommerce Project Manager EMEA eCommerce Project Manager EMEA

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Delegates

Royal Botanic Gardens - Kew

eCommerce Marketing Manager

Royal Museums Greenwich

Head of Technology

Shell

Product Owner

Sony

Head of Marketing D2C

Southco, Inc

Global Digital Marketing & eCommerce Manager

Swatch Group - Hamilton Watch

Ecommerce Manager

Teffie

Head of Marketing

The Lego Group

EMEA Fulfilment Manager Operations Experience Specialist

The Pokémon Company International

Director UK eCommerce Senior Technical Program Manager Technical Project Manager

Toolden

Growth & eCommerce Director

Toolstation

Head of Digital

Umberto Giannini

eCommerce Manager

United Legwear & Apparel

Director Digital Commerce

Universal Music Group UK

Head of Marketing

Vanquish Fitness

Ecommerce Executive

Wcf Ltd

Head of Group Marketing

Wild and Stone Limited

Chief Operating Officer

Wood Finishes Direct

Chief Commercial Officer

Zoetis

Ecommerce Key Account Manager Head of Digital & Masterbrand UK

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Dates for your Diary

11th September 2025

22nd October 2025

Hilton London Canary Wharf

Hilton London Canary Wharf

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5th February 2026

Hilton London Canary Wharf

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Supplier Directory ACI Worldwide +91 987 023 7151 / harshada.deokar@aciworldwide.com / aciworldwide.com ACI Worldwide, an original innovator in global payments technology, delivers transformative software solutions that power intelligent payments orchestration in real time so banks, billers, and merchants can drive growth, while continuously modernizing their payment infrastructures, simply and securely. With 50 years of trusted payments expertise, we combine our global footprint with a local presence to offer enhanced payment experiences to stay ahead of constantly changing payment challenges and opportunities.

ACI at a glance. We have customers in 94 countries, including: • The top 10 banks worldwide2 • 80,000+ merchants • 3,000 organizations utilizing our electronic bill payment solutions • Thousands of banks, intermediaries, and merchants preventing fraud with our solutions

Adyen UK 07950 473 720 / adilla.khan@adyen.com / adyen.com Adyen (AMS: ADYEN) is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Facebook, Uber, H&M, eBay, and Microsoft.

Alchemy Network Ltd 07827 941 360 / ben.wollaston@alchemy-network.co.uk Alchemy Network run Europe’s largest Marketing, Advertising & Ecommerce Tech Innovation Programme, called The Discovery Programme, for 500+ of the world’s biggest brands & agencies including HSBC, PepsiCo, Samsung, Tesco, Diageo and many more. Whilst marketing & ecommerce teams recognise that keeping pace with digital technology is important to their business, in reality it is difficult and time consuming to do. We solve this problem by identifying the most exciting, disruptive and relevant-toyou technologies in the market today, and then showcase x3 of these via a lighttouch (just 1 hour / 3 months), bespoke innovation program on Zoom/Teams.

Benefits include education, inspiration, and innovation. The service is free of charge (which I can explain if we meet!).

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ALT Agency 07516 184 555 / craig@altagency.co.uk / altagency.co.uk A results focused agency, ALT Agency helps eCommerce brands to gain more visibility online and in turn increase their online sales. A highly skilled SEO team that specialise in eCommerce SEO with support from a design & development teams we have helped clients such as Rossano Ferretti: 40% year on year growth | 27% increase in conversions | Increased the average sale value by 35% | Improved the number of items added to basket from 2.4 to 2.7 | Grew client retention by 26% over a 12-month period.

Brevo +33 766 142 800 / sonia.batool@brevo.com / brevo.com At Brevo, we work with marketing teams all year round to boost their Customer Relations. Here are a few examples: - The Kooples digitized its loyalty program, increasing revenue per customer by 89%, thanks to wallet and push. #BrevoWallet #BrevoLoyalty - Promod recovered 9% more abandoned shopping baskets by optimizing its relaunch scenarios. #Multichannel #Automation #Personalization And we have plenty of references like these. Brevo is Europe’s leading 360° CRM suite. It lets you centralize all customer data and manage all your customer interactions and loyalty programs at scale across email, SMS, WhatsApp, chat, push and more. Our 24/7 support by real experts based in Austin is also a key success factor for our customers. And like all Brevo solutions, it’s secured, easy and accessible to organizations of all sizes. Want to boost your customer relations? Let’s chat!

Carpio 07775 802 476 / steve.mccartney@carpio.tech / carpio.studio Carpio is a next-generation ContentOps service using automation and AI to transform your agency or brands business processes, product and content generation. Our standard services cover text and image content generation, automated SEO, translation and internationalisation, content compliance, and research. If these don’t meet your needs, our custom solutions team can tackle almost any problem. Our three step approach follows: 1. Initial consultative approach to define your problem, pain points and strategy 2. Map out an optimal solution using our standard ready-to-use solutions or custom development 3. Deploy ready-to-use solutions immediately for instant ROI then scale with bespoke modules later Our clients are seeing ROI of up to 30x from content and image generation, and are able to tackle projects not previously possible via services like automated SEO analysing and enhancing content at scale driving improved rankings, traffic and revenue. Come and chat with our expert team!

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Catalyst ERP 07590 262 092 / rob.scambler@catalyst-it.co.uk / catalyst-erp.co.uk Catalyst ERP is one of the leading NetSuite Solution Providers in the UK. NetSuite is a powerful, cloud-based enterprise resource planning platform designed to streamline operations for retail and distribution businesses of all sizes. It unifies finance, inventory, ecommerce, production, and customer management into one integrated system, enabling greater efficiency and visibility across the organisation. The platform offers tailored functionality for ecommerce, omni-channel and international business’s, providing a scalable and secure platform to help rapidly grow retail business’s. With built-in analytics and real-time insights, it supports smarter decision-making and operational control.

UK-based implementation and support make Catalyst ERP a trusted partner for businesses seeking scalable growth.

Coveo Europe B.V. 07846 247 241 / poconnor2@coveo.com Coveo is the leader in AI-Relevance, delivering best-in-class AI-search and generative experiences that maximise business outcomes at every point-of-experience. Coveo powers the digital experiences of the world’s most innovative brands, serving millions of people and billions of interactions across every digital experience.

Domo Europe Ltd 07788 377 595 / lucy.tickle@domo.com / domo.com Domo is an AI and Data Products platform that helps companies of all sizes leverage data and AI to drive value in today’s data-driven world. Built around our customer’s preferred data foundation, powered by our award-winning Domo.AI solution, and enriched with our partner ecosystem, the Domo platform enables users to prepare, visualize, automate, distribute, and build end-to-end data products that provide solutions across the entire data journey. From hydrating your data foundation, to building fully embedded applications that can be shared with your employees and customers, to deploying AI models across a variety of providers, Domo gives users the ability to build data products that generate measurable value for the business. For more information, visit www.domo.com. You can also follow Domo on LinkedIn, X and Facebook.

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Dotdigital EMEA Ltd 02039 534 582 / melissa.starck@dotdigital.com / dotdigital.com Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data siloes, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more. Trusted by over 4,000 brands across ecommerce, retail, not-for-profit, education, financial services, and other sectors, Dotdigital enables marketers across the globe. Headquartered in London and established in 1999, Dotdigital is focused on building trusted, connected, and future-proofed solutions that empower customer-obsessed businesses.

Feedonomics 08000 418 136 / thomas.walker@feedonomics.com / feedonomics.com BigCommerce (Nasdaq: BIGC) is a leading open SaaS and composable ecommerce platform that helps brands of all sizes build, innovate, and grow online. Its subsidiary, Feedonomics, powers omnichannel growth with a top-tier data management platform used by leading retailers like Dell, PUMA, and New Balance. Together, BigCommerce and Feedonomics serve tens of thousands of customers across 150 countries, delivering enterprise-grade performance, flexible technology, and full-service support. Their combined solutions drive measurable results—like a 95% increase in return on ad spend—and integrate with hundreds of platforms and major partners including Amazon, Meta, Google, and TikTok. Learn more at www.bigcommerce.com and www.feedonomics.com

Found 07875 491 650 / tom.brand@found.co.uk / found.co.uk Found is the Everysearch™ agency, a master of search and social performance across all digital marketing platforms.

Employing PPC, SEO, CRO, paid social, and creative content, we harness the power of data and AI to craft and execute winning digital marketing strategies that ensure your brand is driving impactful results for searches that matter to you.

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Hokodo 07488 899 253 / athaur.rahman@hokodo.co / hokodo.co Hokodo is Europe’s leading digital trade credit platform, empowering B2B merchants and marketplaces to offer instant, flexible payment terms. Bringing together payments, collections, credit scoring, risk protection, fraud management and financing, Hokodo enables growth by facilitating real-time trade credit for every sales channel.

Flexible trade accounts, 30, 60 or 90 days terms and instalment payment plans enable buyers to benefit from a “Buy Now, Pay Later” experience that has been tailored to the high order values and complexities of B2B. Merchants get paid upfront and in full, while Hokodo handles collections and protects against risk. Our solutions can be integrated into any online or offline channel and the modularity of our solutions enables us to support businesses of all sizes.

Intuendi +39 39 393 217 94 / luciano.verrecchia@intuendi.com / intuendi.com Intuendi is the AI-powered demand planning platform built for high-growth companies, startups, and scale-ups navigating complex, fast-moving supply chains. In a world where customer expectations move faster than your ERP can keep up, we give you the clarity and control to scale without chaos. Our platform does what legacy tools can’t: it slashes stockouts, eliminates excess inventory, simplifies purchase order management, and gives your team instant access to intelligent, data-backed recommendations. All in one intuitive, cloud-based solution that’s affordable, easy to use, and lightning-fast to implement. No more stockouts draining revenue. No more excess inventory eating cash flow. Intuendi helps you slash excess, simplify PO management, and empowers you with data-backed, precise recommendations so you can make faster, smarter decisions. Intuendi isn’t just another tool. It’s your next competitive advantage, and a partner that builds with you.

iwocaPay 07710 634 196 / richard.sutton@iwoca.co.uk / iwoca.co.uk/iwocapay-sellers iwocaPay makes settling up simple for businesses and their trade customers. Trade customers choose to Pay Now in just a few clicks or Pay Later and spread the cost over 1, 3 or 12 months. Either way, businesses get paid up front every time – as soon as your customer checks out, you get paid, no matter what option they choose. With iwocaPay, there’s no risk. No missed sales. No chasing payments. Just a better service for businesses and their trade customers.

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Netcore Cloud Private Limited 07438 628 033 / ankit.gupta@netcorecloud.com Netcore Cloud is a leading global MarTech product company, empowering B2C brands across 40+ countries to craft exceptional digital experiences. With cutting-edge AI/ML-powered marketing automation and customer engagement solutions, Netcore Cloud has been revolutionizing customer interactions for over 25+ years. Trusted by 6500+ customers globally and growing, we drive acquisition, engagement, and retention to new heights.

Omniconvert 07958 159 347 / alex.neagu@omniconvert.com / omniconvert.com Convert Traffic into Customers Explore helps you back experiments with data by running A/B tests, personalization, and overlays to increase the number of conversions from existing traffic. Lower acquisition costs, acquire more customers, and boost revenue – Try Explore Today.

Remarkable Commerce 07711 387 632 / frank.lombos@remarkable.net / remarkable.net At Remarkable Commerce, we work closely with retailers on platforms like Magento, Shopify, etc, focussing on improving site speed, UX and conversion rates to unlock meaningful commercial results. Ahead of any engagement, we would undertake a site review to check how it’s currently performing, and share relevant insights and discuss where optimisation could support your goals. Some of our clients do go on to re-platform with us, but many achieve strong uplifts within their existing setup. We tailor our approach entirely to your needs and have a proven track record of delivering impactful and measurable results. If you’re looking for a digital partner who are experts in delivering to your exact requirements, remaining transparent and fair, as well as commercially sensible, then we are the partner for you. More sales. Less headaches. Become Remarkable

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RevLifter 020 3965 1770 / dan.bond@revlifter.com / revlifter.com Most retailers approach promotions like they’re throwing confetti at a wall. Traditional offering strategies harm more than they help. Blanket discounts eat margins. Generic promotions miss the mark.

RevLifter built a better way by combining three elements that actually work: performance insights that show you what’s happening and why it matters, intelligent orchestration that delivers targeted offers at the right moment, and strategic expertise that means technology plus know-how. Our technology knows when to show promotions and when to hold back. We help you build offer strategies that make business sense for your specific situation. The results speak for themselves: higher revenue without margin erosion, better average order values, improved customer experiences, and smarter promotion spending.

Every retailer is different. Some need more conversions, and others want higher order values. We provide the technology and expertise to deliver both without compromising your brand.

Royal Mail and Parcelforce Worldwide 07801 777 504 / declan.breen@royalmail.com We deliver letters and parcels to 32 million UK addresses, 6 days a week, with optional Sunday Tracked parcels delivery. We offer a wide range of UK delivery services available to suit all our customers’ needs from same day, next day time-guaranteed, tracked and great value un-tracked. Plus, a range of international delivery options to over 240 countries and territories worldwide and a number of mail services from business communications, marketing and advertising mail. Our convenient out-of-home solutions also give customers access to 7,500 Collect+ points, over 1,500 parcel lockers on top of an existing network of 1,200 Royal Mail Customer Service Points, 11,500 Post Office branches and 1,200 Parcel Postboxes. We’re the most trusted and greenest delivery carrier in the UK with 81,000 posties (more than any other carrier) and one of the UKs most trusted delivery providers among online shoppers.

saywhatt (Virtual) +972 52 4404 282 / gil@saywhatt.com / saywhatt.com saywhatt - offer professional sales assistance to every shopper. saywhatt is a cutting-edge AI system that functions as a professional sales adviser in a live chat. Our system enables first-of-its-kind sales assistance for customers needing professional assistance. It engages shoppers in human-like, professional, in-depth conversations—offering expert recommendations tailored to individual needs, comparing options, providing usage guidance, cross-selling and much more. Available for various industries- personal care & beauty, high-end electronics, sports & outdoor gear and much more. Across multiple channels: E-commerce platforms | Virtual assistant to shoppers in brick-and-mortar stores | Sales assistant tool for sales representatives. Proven Performance: 25% Average Conversion Rate | 15% Larger Basket Size | 34% Cross-sell Success Ready to offer elevated assistance to your shoppers? Come meet us!

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Scrolling Media +97 2542 544 123 / philippe@scrolling.media / scrolling.media In a world where attention spans last seconds, Scrolling Media makes every moment count. We are a creative performance agency where innovative content creation meets strategic marketing across Meta, TikTok, and Google Ads. Our approach combines rapid content production with smart targeting to reach audiences ready to engage. From authentic user-generated content to professional studio productions and AI video creation, we have delivered over 2,500 assets that have generated more than 2 billion views. Our team stays ahead of digital trends while maintaining the speed and precision that modern brands need to scale effectively. At Scrolling Media, we craft high-impact creatives that resonate with audiences and deliver measurable performance. Whether it’s a viral UGC moment, a polished studio shoot, or an innovative AI-generated video, we help brands connect with their audiences through content that stops the scroll and starts conversations.

Simpler 07480 110 489 / dan@simpler.so / simpler.so Simpler is a one click checkout platform that makes it easy for customers to purchase products on your e-commerce site. With Simpler, shoppers can complete their transactions in seconds, reducing friction and increasing conversions for you. Simpler Checkout is designed to improve the customer experience and increase conversions for your ecommerce business. By eliminating friction in the checkout process, Simpler makes it easier for shoppers to complete their purchases, leading to a reduction in cart abandonment and an increase in sales.

Startup Voyager 07537 141 959 / paola@startupvoyager.com / startupvoyager.com Startup Voyager is an AI-driven CRO (Conversion rate optimization) agency. Our CRO projects include increasing the sales of a Californian F&B brand by 9% in 4 weeks. Our approach involves using our AI-powered proprietary SaaS to increase AOV, drive more transactions and reduce cart abandonment. We also have a strong track record in SEO and have driven millions in revenue for brands across Ecommerce, SaaS and Fintech. We are a team of 25+ people headquartered in Canary Wharf, London. Special offer: We can make a free CRO strategy and execution plan for your website.

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Underwaterpistol 0203 467 7614 / sophie@underwaterpistol.com / underwaterpistol.com With over two decades of experience, we’re trusted for high-stakes replatforming projects that blend strategic clarity with precise execution. Underwaterpistol is the Premier Shopify agency for changemakers - brands with a voice who want more than cookie-cutter commerce. Born with a punk mindset, we challenge the status quo with a focus on purposeful outcomes, not bloated deliverables. We don’t throw work over the fence and hope it sticks - we go deep on the thinking and the why, then deliver with excellence and intent. From AI-led innovation to UX and CRO that drives real impact, we build ecommerce experiences that scale. In a saturated, commoditised industry, we bring edge, energy and originality - the sweet spot between enterprise capability and challenger creativity. If you’re ready to unlock new levels of ecommerce performance, particularly with AI, we’d love to talk.

Upp.ai 07940 306 697 / georgia.sugden@upp.ai / upp.ai Maximise Google PMax Performance Upp.ai interprets billions of product and market data points to allow you to successfully deploy more Ad budget across a wider range of products while minimising management overhead. With the introduction of Google Performance Max, the retail digital landscape has changed and advertising teams now need the support of AI and machine learning (ML) to deliver against business goals. Our AI platform provides 24 x 7 management of Google Performance Max aligning ROAS, budget, products, assets and campaigns that align with business strategy across all inventory, complexity and scale. Unlock the power of Upp.ai to manage unlimited SKU’s, analysing 7Bn data points, and making nearly 7K changes on Google Shopping every single day.

Workbooks 01183 030 100 / dan.roche@workbooks.com Workbooks is the ‘No-BS’ CRM provider. Combining their own powerful software platform with consultancy, implementation and support services, Workbooks takes a refreshingly different approach from the big-brand CRMs who often overcharge and underdeliver. This means their customer retention is over ten years on average, and their NPS scores are amongst the highest in the sector. Their sophisticated platform encompasses CRM, marketing automation and project management capabilities. TechRadar voted Workbooks as the best CRM for midsized businesses in 2025, and the #2 CRM platform globally.

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11th September 2025 Hilton London Canary Wharf

SEMINARS

Join educational sessions and panels led by top industry experts. Discuss current trends and best practices to enhance your skills and knowledge.

ONE-TO-ONE MEETINGS

The summit pairs buyers with leading suppliers through personalised one-to-one meetings, fostering connections and exploring business opportunities in a relaxed setting.

Explore how our event unfolds here

01992 374098 j.lane@forumevents.co.uk

NETWORKING

Like-minded individuals will have the chance to connect with peers, build new business relationships, strengthen existing ones, and discuss industry advancements.

Smarter Payments Summit

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22nd October 2025 Hilton London Canary Wharf

A bespoke meeting & networking event Networking: Connect with senior industry professionals Supplier Meetings: Meet key suppliers and explore new solutions Educational Seminars: Gain insights from leading experts Full Hospitality: Enjoy a delicious lunch, refreshments, and a comfortable, inviting setting.

01992 374083

m.connell@ forumevents.co.uk

CX Solutions Summit

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Explore how our event unfolds here