Smarter Payments Summit September Event Guide

24TH S EPTEMB ER 20 2 4 RADISSON BLU MANCHESTER AIRPORT

Headline Sponsor

GoCardless at a glance GoCardless is the first global network made for direct bank payments. It’s a fully API driven solution that makes for automating payment collection and driving better decision-making through data.

Year founded:

Annualized payments processed

2011

$35bn+

Number of businesses served

One solution covering

85,000

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# of connected bank accounts

Learn more:

>1 million

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PAYMENTS AND DATA PAYMENTS DATA

CONTENTS

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e’re delighted that you have chosen to join us at the Smarter Payments Summit – a unique event, tailor-made to meet your individual requirements. We have carefully planned out your itinerary to ensure your time here is worthwhile: Connect with businesses relevant to your current and forthcoming projects in our matchmade one-to-one meetings.

And let’s not forget the networking – we’ve created a relaxed environment for you to form new partnerships, with ample opportunities to mix with peers during the buffet lunch and coffee breaks!

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Our Partners

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6

Itinerary

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‘Artificial Intelligence Month: AI is revolutionising digital payments – but is it a doubleedge sword?’

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Seminars

‘AI Month: Leveraging artificial intelligence for e-commerce success’

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Dates for your Diary

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Supplier Directory

Delegates

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Smarter Payments Summit

For more information about our event, contact: Jennie Lane - Portfolio Sales Manager on 01992 374098 or j.lane@forumevents.co.uk Kerry Naumburger - Delegate Sales Manager on 01992 374099 or k.naumburger@forumevents.co.uk

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@ForumEventsLtd

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Headline Sponsor

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GLOBAL DIGITAL PAYMENTS Payments move money; high-performance payments make money.

Checkout.com delivers a global platform, transparent pricing, payments expertise and committed partnership – so you can thrive.

Unrivaled payments performance

World-leading customer experiences

Scalable global solution

Increase conversion and unlock revenue opportunities with transparent payments data and actionable insights from regional experts. Achieve higher acceptance globally through local ac#uiring hubs.

Streamline your checkout experience for fewer abandoned shopping carts and failed payments. Offer the most popular payment methods for higher customer retention and loyalty.

Integrate once to enable global payments everywhere, now and in the future through our Unified Payments API. Offer key local payment methods and digital wallets, unlock global coverage for growth opportunities.

ITINERARY TUESDAY 24TH SEPTEMBER

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08.45 - 09.30

Opening Presentation ‘Driving competition in payments through open banking’ Andrew Self Payment Systems Regulator Milano Suite

09.40 - 10.00

Seminar ‘Lurking in the Shadows: Insider Fraud the Latest Pandemic’ Claire Maillet University of Portsmouth Milano Suite

10.05 - 13.05

Face to Face Meetings Manchester Suite

13.05 - 13.50

Networking Buffet Lunch Collage Restaurant

13.55 - 14.15

Seminar ‘Open banking: lessons, learnings and looking at the next wave of adoption’ Deepak Colluru Go Cardless Milano Suite

14.20 - 14.40

Seminar ‘New Money - New Payments’ Ruth Wandhofer Leximar Milano Suite

14.40 - 16.45

Face to Face Meetings Manchester Suite

We make sense of identities.

You deliver the funds.

Secure transactions you and your customers can count on. That’s Continuous Trust™.

Find out more on: telesign.com/smarterpayment

ARTIFICIAL INTELLIGENCE MONTH: AI IS REVOLUTIONISING DIGITAL PAYMENTS – BUT IS IT A DOUBLE-EDGE SWORD?

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quick check of the news and it’s clear that Artificial intelligence (AI) is rapidly transforming all areas of digital life – and the payments landscape is no exception. From fraud detection to personalised recommendations, AI is reshaping the way we transact and interact with financial services. However, its adoption comes with both significant benefits and challenges…

Benefits of AI in Digital Payments: • Enhanced Fraud Detection: AI algorithms can analyze vast datasets to identify patterns and anomalies indicative of fraudulent activity, protecting both consumers and businesses.

• Personalized Customer Experiences: AI-powered recommendation engines can offer tailored payment options and products, enhancing customer satisfaction and loyalty.

• Streamlined Processes: AI can automate routine tasks, such as customer onboarding and payment processing,improving efficiency and reducing costs.

• Improved Risk Assessment: AI can assess customer risk more accurately, enabling businesses to make informed decisions about credit limits and payment terms.

• Enhanced Customer Service: AI-powered chatbots can provide 24/7 customer support, answering queries and resolving issues efficiently.

Challenges of AI in Digital Payments: • Data Privacy Concerns: The use of AI in digital payments raises concerns about data

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AI is a powerful tool that can revolutionize digital payments. However, its adoption requires careful consideration of the benefits, challenges, and ethical implications. By addressing these factors, businesses can harness the power of AI to enhance customer experiences, improve efficiency, and mitigate risks”.

privacy and security. Businesses must ensure compliance with regulations like GDPR. • Algorithmic Bias: AI algorithms can be biased if trained on biased data, leading to unfair or discriminatory outcomes.

• Technical Challenges: Implementing and maintaining AI systems can be complex and resource-intensive.

• Job Displacement: The increased automation enabled by AI could lead to job displacement in certain areas of the financial services industry.

Key Considerations for E-commerce and Banking Sectors: • Ethical Implications: Businesses must consider the ethical implications of using AI, including transparency and accountability.

• Regulatory Compliance: Ensure compliance with relevant regulations, such as those governing data protection and financial services.

• Continuous Learning and Adaptation: AI models need to be continuously updated and retrained to adapt to changing fraud patterns and customer preferences.

• Human Oversight: While AI can automate many tasks, human oversight is still essential to ensure accuracy and ethical decision-making.

AI is a powerful tool that can revolutionize digital payments.

However, its adoption requires careful consideration of the benefits, challenges, and ethical implications. By addressing these factors, businesses can harness the power of AI to enhance customer experiences, improve efficiency, and mitigate risks.

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SEMINARS TUESDAY 24TH SEPTEMBER

08.45 – 09.30

“Driving competition in payments through open banking” The PSRs vision for competition in payments, within its wider strategy.

The PSRs vision for Open Banking payments in the context of the Joint Regulatory Oversight Committee.

Update on our priorities for open banking payments and next steps.

Andrew Self is a senior manager in the Payment Systems Regulator’s policy team.

He leads on the PSRs work on open banking. Andrew has a background in regulatory policy, joining the PSR in 2021 from Ofgem, Great Britain’s energy regulator, where he oversaw reforms to network charging arrangements.

Andrew Self Senior Manager Payment Systems Regulator

09.40 – 10.00

“Lurking in the Shadows: Insider Fraud - the Latest Pandemic” Claire will discuss her PhD thesis on insider fraud; something previously not necessarily thought of as a significant financial crime threat (Shepherd andButton, 2019). However, this has since changed.

• • • • •

Claire Maillet PHD Researcher University of Portsmouth

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Insider fraud methodologies Common motivations for its perpetration Red flags Prevention strategies Best practices

Claire Maillet is a multi-award-winning counter-fraud expert. Alongside her full-time job, Claire undertakes a PhD at the University of Portsmouth, researching insider fraud in FinTechs, which she is due to complete in 2026.

Claire is a seasoned national and international public speaker, speaking about internal and external fraud, disability and inclusion - as she is a person who stammers.

In January 2024, Claire launched ‘fraudible’ - a video podcast combining counter-fraud practice and academic fraud theory. In May 2024, Claire launched a series of webinars exploring imposter syndrome and mental wellbeing in the industry, entitled ‘Fight the Fraud – Feel a Fraud’.

SEMINARS TUESDAY 24TH SEPTEMBER

13.55 - 14.15

“Open banking: lessons, learnings and looking at the next wave of adoption” This year marked the sixth anniversary for open banking in the UK. In that time, we’ve seen clear and consistent growth with early adopters, where businesses and customers can already see the benefits. Whilst we’re heading in the right direction, the road to mainstream adoption is a long one.

GoCardless recently commissioned research to understand where the next big wave of adoption will come from and the key things the wider ecosystem needs to do to get us there.

Join Deepak Colluru, Director of Product Management at GoCardless, to discover the key findings from the research and lessons from six years of working closely with customers to develop open banking capabilities.

Deepak Colluru Director Product Management Go Cardless

14.20 – 14.40

Deepak Colluru is the Director of Product Management at GoCardless, leading the charge on GoCardless’ embedded finance proposition. Deepak joined GoCardless in 2017 but has over 20 years of experience in engineering and product management. He previously co-founded an edtech company for which he had a successful exit. Prior to his entrepreneurial journey, he also held positions at Deloitte and Symantec. He has a Bachelors degree in Computer Science and an MBA in Finance and Entrepreneurship from London Business School and still regularly supports LBS initiatives.

“New Money - New Payments” This presentation will uncover some of the current and future challenges to a broader Open Banking adoption in the UK. We will also take a look at Europe and the US to compare and contrast.

• • • • • • • •

Ruth Wandhofer CEO & Founder Leximar

From Bitcoins to CBDCs CBDC: what is it? Why do we need it?

Key design and purpose questions to ask CBDC projects: stocktake Global CBDC landscape EU and UK CBDC timeline Zooming in on the Digital Sterling Conclusions

Chief Curiosity Officer, Dr. Ruth Wandhöfer is an author, speaker, advisor & educator on the digital economy and the future of finance, money and society, operating at the nexus of data, identity, regulation and technology innovation.

Identified as one of the 100 Most Influential People in Finance 2012 by Treasury Risk Magazine, she received the ‘Women in Banking and Finance Award for Achievement’ in 2015, is a global ‘Women in Fintech Senior Leader’ of Innovate Finance and a Top 10 Global Fintech Influencer - Fintech Power 50.

Dr. Ruth Wandhöfer has been instrumental in shaping the future of finance for over two decades and continues to explore the business and societal implications of technology innovation in light of increasingly centralised structures.

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ARTIFICIAL INTELLIGENCE MONTH: THE LEADING USE CASES IN E-COMMERCE & PAYMENTS

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rtificial Intelligence (AI) is revolutionising the e-commerce landscape, offering businesses a competitive edge. By harnessing the power of AI, senior e-commerce professionals can enhance customer experiences, optimise operations, and drive growth. We spoke to delegates at the E-Commerce Forum to find out how they are putting AI to use…

Main AI Technologies for E-commerce • Recommendation Engines: AI algorithms analyze customer data to provide personalized product recommendations, increasing sales and customer satisfaction.

• Chatbots and Virtual Assistants: AI-powered chatbots can handle customer inquiries, provide support, and even complete transactions, enhancing customer service.

• Image and Video Recognition: AI can analyze product images and videos, enabling visual search and personalized recommendations based on visual preferences.

• Predictive Analytics: AI algorithms can predict future trends, allowing businesses to optimize inventory levels, pricing strategies, and marketing campaigns.

• Fraud Detection: AI can detect fraudulent activity by analyzing patterns in customer behavior and transaction data.

Usage Scenarios for AI in E-commerce • Personalized Marketing: Deliver targeted promotions and product recommendations based on customer preferences and behavior.

“

Artificial Intelligence (AI) is revolutionising the e-commerce landscape, offering businesses a competitive edge. We spoke to delegates at the E-Commerce Forum to find out how they are putting AI to use...”

• Inventory Management: Optimize inventory levels by predicting demand and avoiding stockouts or overstocking.

• Customer Service: Enhance customer service with AIpowered chatbots and virtual assistants.

• Search Engine Optimization (SEO): Optimize product pages for search engines using AIdriven content generation and keyword analysis.

• Pricing Optimization: Dynamically adjust product prices based on demand, competitor pricing, and other factors.

Key Considerations for Implementing AI

integration of AI solutions with your existing e-commerce platform and systems.

• Talent and Expertise: Invest in the necessary talent and expertise to develop and maintain AI applications.

• Continuous Learning and Adaptation: AI models need to be continuously updated and retrained to adapt to changing market conditions and customer preferences.

By strategically leveraging AI, senior e-commerce professionals can gain a competitive advantage, improve customer experiences, and drive business growth.

• Data Quality: Ensure that the data used to train AI models is accurate, relevant, and representative of your target audience.

• Ethical Considerations: Address ethical concerns related to data privacy, bias, and transparency.

• Integration with Existing Systems: Ensure seamless

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DELEGATES

Accor

Property, Guest Tech & Innovation Manager - ENA

Birmingham County Football Association

Finance Manager

BP Plc

Chief Architect - Fuel & Convenience Retail

Christian Aid

Treasury Manager

Compass

Epos & Payments Product Manager

Coop

Payments Manager Payments Team Leader

Crown Commercial Service

Head of Payments Services

Decathlon UK

Payment & Fraud Prevention Leader

EDF Energy

Solution Specialist Product Owner of Payments & Collection

Eurotunnel

Payments Consultant

Guernsey Finance

Business Envoy

Jaguar Land Rover

Global Payments Strategy & Operations Lead

Jet2Holidays

Product Owner Product Manager - Finance

John Lewis Partnership

Senior Payments SME

LNER

Retail Product Manager

LullaBellz

Head of Finance Head of Ecommerce

New Balance

Transactional Finance Manager Digital Accounting Manager

On the Beach

Senior Business/Analyst (Payments)

Pearson

Director, Global Source to Pay Senior Manager, Accounts Payable Operations

Premier Farnell

Global Manager Finance Compliance and Processes

Sainsbury’s

Online Fraud Risk Manager

Virgin Media O2

Senior Manager - Fraud Insight

VSO

Finance & Operations Lead

Your Golf Travel

Head of Accounts Payable & Transactional Finance Accounts Payable Supervisor

Zuto

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Finance Director

DATES FOR YOUR DIARY

17th October 2024

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Hilton London Canary Wharf

6th November 2024

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Hilton London Canary Wharf

7th November 2024

Hilton London Canary Wharf

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24th June 2025

Hilton London Canary Wharf

4th February 2025

Hilton London Canary Wharf

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10th July 2025

Hilton London Canary Wharf

10th March 2025

Hilton London Canary Wharf

11th September 2025 Hilton London Canary Wharf

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SHARE YOUR TIME AT OUR EVENT ON SOCIAL MEDIA! #FESmarterPaySummit @forumeventsltd @forumevents Forum Events & Media Group

ALSO LET

KNOW YOUR EXPERIENCE!

SUPPLIER DIRECTORY Adyen 07535 350 300 / adilla.khan@adyen.com Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Facebook, Uber, H&M, eBay, and Microsoft.

Airwallex 07787 120 145 / harry.herbert@airwallex.com / airwallex.com/uk Airwallex is a leading global financial platform for modern businesses, offering trusted solutions to manage everything from payments, treasury, and spend management to embedded finance. With our proprietary infrastructure, Airwallex takes the friction out of global payments and financial operations, empowering businesses of all sizes to unlock new opportunities and grow beyond borders. Proudly founded in Melbourne, Airwallex supports over 100,000 businesses globally and is trusted by brands such as Brex, Rippling, Navan, Qantas, SHEIN and many more.

Bottomline 07718 152 859 / chris.toon@bottomline.com / bottomline.com/uk/solutions/ptx About Bottomline Bottomline helps businesses transform the way they pay and get paid. A global leader in business payments and cash management, Bottomline’s secure, comprehensive solutions modernize payments for businesses and financial institutions globally. With over 30 years of experience, moving more than $10 trillion in payments annually, Bottomline is committed to driving impactful results for customers by reimagining business payments and delivering solutions that add to the bottom line. Bottomline is a portfolio company of Thoma Bravo, one of the largest software private equity firms in the world, with more than $130 billion in assets under management. For more information visit www.bottomline.com. Bottomline and the Bottomline logo are trademarks or registered trademarks of Bottomline Technologies, Inc.

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Checkout.com 02073 233 888 / zlatka.deliagova@checkout.com / checkout.com Checkout.com processes payments for thousands of companies that shape the digital economy. Our global digital payments network supports over 145 currencies and delivers high-performance payment solutions across the world, processing billions of transactions annually. With flexible and scalable technology we help enterprise merchants boost acceptance rates, reduce processing costs, combat fraud, and turn payments into a major revenue driver. Checkout.com Where the world checks out.

Ecommpay 07759 831 478 / ghalter@ecommpay.com Ecommpay is an international payment service provider and direct card acquirer. Holding Visa / Mastercard Principal Member status, we deliver bespoke payment solutions for e-commerce clients worldwide. Ecommpay set out to revolutionise the payments market in 2012, building a fully customisable technological solution to meet the needs of the world’s fastest-growing businesses. Five years later, our intelligent online payment solution has made us the partner of choice in helping clients launch into emerging markets, achieve higher transaction approval rates, lower chargeback ratios and maximise revenues. What makes us unique is how we work with each of our clients. We transform how merchants do business, turning complex payment challenges into bespoke, practical solutions that deliver tangible results. We’re collaborative and curious and go beyond limitations to create your future payment platform today.

Encoded Ltd 07944 288 942 / dan.bebb@encoded.co.uk / encoded.co.uk Encoded is an independent UK Payment Orchestrator, with a comprehensive platform and gateway allowing merchants flexibility and control of their payment ecosystem. Encoded’s payment solutions also help organisations become PCI DSS compliant and protect customer data while offering an excellent customer experience. We understand that customers like to pay in different ways, whether online, by phone, via selfservice or speaking to a real person. Whether you choose a fully automated Interactive Voice Response (IVR), an agent-assisted solution, mobile or online payments, Encoded’s seamless solutions have been designed to give customers choice and the confidence their payments are secure. Encoded provide: Payment Orchestration & Gateway Services | Least Cost Acquiring | E-Commerce Payments | IVR & Agent-Assisted Payments | Alternative Payments - ApplePay, GooglePay, Paypal | Fraud Prevention Platform | PayByLink | Tokenisation Encoded’s customers include –Mercedes-Benz, BMW, Mini, Toyota, The Wine Society, LUSH, Sigma Connected and many utility companies including Jersey Telecom & Severn Trent Water.

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Forter 08005 370 601 / tisha.daure@forter.com / forter.com Forter is the Trust Platform for digital commerce. We make accurate, instant assessments of trustworthiness across every step of the buying journey. Our ability to isolate fraud and protect consumers is why Nordstrom, Sephora, Instacart, Adobe, Priceline and leaders across industries have trusted us to process more than $500 billion in transactions. Our deep understanding of identity and use of automation helps businesses prevent fraud, maximise revenue and deliver superior experiences for their consumers. Learn more at www.forter.com.

GoCardless 02045 797 398 / hbrooks@gocardless.com At GoCardless we believe bank payments are the best way to pay and get paid. And bank account data is a powerful tool for businesses to make better, faster decisions. So we’re making it easy to use both. Collect payments – domestic or international – without the chasing, stress, or expensive fees. We help you face your payment challenges head-on, from automatically recovering failed payments, to challenging chargebacks, and fighting fraud – without compromising your customers’ payment experience. 85,000+ businesses around the world trust us to power their payments, processing over $30 billion each year. From small businesses up to global enterprises – including DocuSign, Expensify, and Tripadvisor. Plus, securely access data from your customers’ bank accounts to enhance your products and manage risk. We enable connections to 2,300+ banks across Europe, so you can connect with your customers no matter who they bank with.

Ravelin 07762 864 841 / jack.walton@ravelin.com / ravelin.com Ravelin provides sophisticated technology and dedicated support to help online businesses prevent advanced fraud threats and accept payments confidently.

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Stripe 07425 648 399 / ashf@stripe.com / stripe.com Stripe is a technology company that builds payments and financial infrastructure for the internet. We provide a unified platform designed to solve the complexity of money movement and accepting payments using Stripe, companies can power growth by improving conversion rates, driving international expansion, and developing new business models. We also help companies beat fraud, send invoices, issue virtual and physical cards, get financing, manage business spend, and much more. Millions of businesses of all sizes—from startups to large enterprises—use Stripe’s software and APIs to accept payments, send payouts, and manage their businesses online. Our products power payments for retailers, subscriptions businesses, software platforms, and marketplaces.

Techwave Consulting UK Limited 07386 715 612 / marc.matthews@techwave.net / echwave.net Techwave is a leading global IT services company that specialises in digital transformation, enterprise application services, and engineering services. Founded in 2004, the company operates in over 11 countries with its headquarters in Exton, Pennsylvania. The company is known for its customer-centric approach, leveraging cutting-edge technologies to drive business innovation and efficiency. By focusing on tailored solutions that meet the unique needs of its clients, Techwave has established a strong reputation for delivering high-quality, scalable, and sustainable IT services.

Engage with Techwave to understand how our expertise in payment processing, cross border payments, corporate and international payments, payments rails integrations, payments data management, FX Solutions, UI / UX development, blockchain solutions, ISO 20022 migration and regulatory compliance can elevate your business.

Telesign 07395 152 322 / pnicholson@telesign.com / telesign.com Telesign, a part of the Proximus Group, provides Continuous Trust™ to leading global enterprises by connecting, protecting, and defending their digital identities. Telesign verifies over five billion unique phone numbers a month, representing half of the world’s mobile users, and provides insights into the remaining billions. The company’s powerful machine learning and extensive data science deliver identity risk recommendations with a unique combination of speed, accuracy, and global reach. Telesign solutions provide fraud protection, secure communications, and enable the digital economy by helping companies and customers to engage with confidence. Learn more at www.telesign.com and follow us on X, formerly known as Twitter, at @Telesign.

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Tink Financial Services Ltd +46 706 947 739 / maelle.kismoune@tink.com / tink.com Tink is the market leader in open banking, enabling banks, fintechs and merchants to build data-driven financial services. Whether that’s making account-to-account payments, onboarding new customers, making better credit decisions or creating money management tools. A wholly owned subsidiary of Visa, Tink has over 6,000 connections to banks with the ability to reach hundreds of millions of people across 19 markets. Since its creation in 2012, Tink has powered the pioneers of open banking and now serves some of the world’s largest financial institutions, taking processes that are filled with friction and replacing them with seamless experiences that eliminate complexity for consumers. We power the new world of finance.

TrueLayer 07920 050 448 / david.cooper@truelayer.com / truelayer.com TrueLayer is Europe’s leading open banking payments network. We power smarter, safer and faster online payments by combining real-time bank payments with financial and identity data. Businesses big and small use our products to onboard new users, accept money and make payouts in seconds, and at scale. We’re live across 21 countries and over 10 million users trust us to process their transactions. Though we’re not stopping here. We’re on a mission to change the way the world pays. And we won’t stop until we’ve unlocked the full potential of payments.

Volt 07890 248 063 / kat.marangos@volt.io / volt.io Volt is building the global infrastructure for real-time payments. Our payment network is the first to unite domestic account-to-account schemes to a single interoperable standard. Scaling and enterprise businesses use it to accept real-time payments, initiate payouts and manage funds. Volt is headquartered in London, has offices in Berlin, Warsaw, Kraków, Sydney and São Paulo, and enables payments in 31 markets across the UK, the EU, Brazil and Australia.

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6th November 2024

Hilton London Canary Wharf

The Fraud Prevention Summit offers an opportunity to meet with like-minded specialists, attend educational seminars and meet with some of the most innovative suppliers in the market.

This event will assist buyers with their fraud projects in this constantly changing and evolving landscape.

From Fraud Management Software, AI, Multifactor Authentication, Risk Prevention Solutions to Chargeback Protection – the Summit covers all areas for you to successfully manage and combat challenges within the fraud sector.

Explore how our event unfolds here

01992 374098

j.lane@ forumevents.co.uk

Fraud Prevention Summit

Scan or click here for our webite

10th March 2025 Hilton London Canary Wharf

SEMINARS

Join educational sessions and panels led by top industry experts. Discuss current trends and best practices to enhance your skills and knowledge.

ONE-TO-ONE MEETINGS

The summit pairs buyers with leading suppliers through personalised one-to-one meetings, fostering connections and exploring business opportunities in a relaxed setting.

NETWORKING

Like-minded individuals will have the chance to connect with peers, build new business relationships, strengthen existing ones, and discuss industry advancements.

Explore how our event unfolds here

01992 374098

j.lane@forumevents.co.uk

Smarter Payments Summit

Scan or click here for our website