INSIDE THE APRIL 2021 ISSUE: Survival Skills School Celebrates 30 Years p. 3 New Docs for Northern Arizona p. 6 Pastry Chef Offers Flavorful Shift p. 10
Community Profile: Meet Eric Slack of Flagstaff Ranch p. 14 Pilots Flying Homeless Rez Dogs to Shelters p. 25
CCC Promoting Google IT Support Certificate p. 13
Electric Auto Parts Plant Chooses Flagstaff Manufacturer to open in former Walgreens warehouse and create high-paying jobs
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By Cindy May, FBN
ACJ Automotive Whitehall Industries, a leading supplier of precision extruded aluminum automotive components and assemblies, will take over the former Walgreen’s distribution center in
Flagstaff as a new plant that will manufacture parts for electric vehicles. The expansion of the company, based in Ludington, Michigan, is anticipated to bring 120 high-paying jobs to the region in the next year, and 350 within five years, according to Economic Collaborative of North-
ern Arizona (ECoNA) President and CEO Gail Jackson. “UACJ Whitehall plans to invest as much as $60 million here,” Jackson said, noting that the average wage at the company will be 60% higher than the county per capita income. Company President and COO David Cooper said Flagstaff was selected because it is strategically located to serve UACJ Whitehall’s electric
vehicle customers. The company has plants in Ludington, Michigan; Paducah, Kentucky; and San Miguel de Allende, Mexico. “Northern Arizona makes sense for us because of location, ease of transportation, and an already well-established manufacturing sector within the community,” Cooper said. “We also look forward to partnering with Continued on page 39
Improving Lives in Northern Arizona and Beyond Dr. Lex and Dr. Quigley celebrate 30 years of plastic surgery – reattaching limbs, fixing cleft palates, reconstructing disfigurements and making cosmetic improvements. Dr. Stephen Lex and Dr. Jack Quigley have spent much of their lives in scrubs. This month marks the 25th anniversary of the opening of their Plastic Surgeons of Northern Arizona building on north San Francisco Street. Photo by V. Ronnie Tierney, Fresh Focuses Photography
April 2021 | Issue 4 Volume 14
By Bonnie Stevens, FBN
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he girl was four years old. She had been riding in the back of a pickup truck when a bale of hay flew
out. The wire holding the hay together caught one of the girl’s hands and ripped through four fingers. Jack Quigley, M.D., and Stephen Lex, M.D., worked to
reattach the fingers and put the girl’s hand back together. Both are board certified in plastic and reconstructive surgery and have additional training in hand surgery. The procedure took 12 hours and required using veins from the girl’s toes to reconstruct the blood vessels in her fingers. “Two of the fingers lived,” said Dr. Quigley. “She has a thumb Continued on page 34
CHECK OUT OUR NEW FBN PET NEWS SECTION, COVERING A VARIETY OF SUBJECTS ABOUT OUR FAVORITE FURRY FRIENDS ON PAGE 24
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Outdoor survival guru Cody Lundin says students come to his school to learn how to be self-reliant. Courtesy photo
Survival Skills in Demand Cody Lundin’s Aboriginal Living Skills School marks 30 years of preparing people for emergencies By Bonnie Stevens, FBN
Lundin’s students range from 7-year-olds to 80-somethings, although most are middle-aged, s a series of severe winter storms walloped educated professionals. “The No. 1 reason they come to me is they want to learn how to do more Texas in February, causing a crippling statewide power crisis that led to shortages with less. This has been true since the school’s inception. And the confidence they gain is huge of water, food and heat, one woman in her late 60s was texting Cody Lundin from her San Anto- when you can put someone in the field and bring them back a more confident person.” nio home, thanking him for the life-saving skills Those skills, he says, are going to be applicable she and her husband learned in the Sonoran Desert Daze course they took through his Aboriginal in any stressful situation, whether it happens in the African bush, the Red Rock Secret Wilderness Living Skills School (ALSS). “They got out the sleeping bags that had never or the concrete jungle. “One of the biggest causes of a survival been used since the course, were eating a chipped situation is the case of a day hiker who is not beef sandwich that was cooked over a bunch of physically, mentally and emotionally prepared. candles, had filled up their bathtub with rainwaThese hikes are notorious for killing people. For ter and snowmelt that they caught, and didn’t example, say you have Jeff from Connecticut understand why people were short on water,” said Lundin. “They had transferred their mindset who’s visiting Northern Arizona on a business trip. He’s not familiar with the area or the climate. from fear to coping skills.” He’s not hydrated before the hike and he didn’t The news came as the Arizona outdoor bring enough water on the hike. He doesn’t have survival instructor was about to mark 30 years the right gear and didn’t tell the front desk at the in business with his Prescott-based school. For hotel where he was going and when he should decades, Lundin has taught a cave full of courses be back. There are a million ways this can go at Prescott College and Yavapai College and has wrong. When his core body temperature rises, he walked thousands across Arizona’s harsh desert begins to have all kinds of issues, including poor and frigid high country. His Aboriginal Living judgement. When disaster happens, he goes into Skills School is one of the oldest survival schools a form of mental and emotional shock.” in the United States, where he teaches outdoor Lundin draws wisdom from a lifetime of being survival skills, primitive living skills, bushcrafting in nature and his insatiable appetite for knowland urban preparedness. “We’re in a physiological body, yet most know edge, much of it coming from medical journals. very little about their biological needs. Most don’t The best gift he ever received was the book “Wilderness Medicine,” which came from his mom, have any idea where their water comes from, a doctor of pharmacy, who worked at Yavapai where to find it, how to make it safe and where to store it. Most don’t know how to regulate their Regional Medical Center. In the 1980s, Lundin had a revelation about body temperature. We are so dependent on the creating his Aboriginal Living Skills School while grid and people don’t realize the extent they rely on it for their survival, let alone the complacency hiking in Sedona. “I saw a need to educate people going into the backcountry, I wanted to be my that comes with it. This creates the lack of being own businessperson and I adore nature. I wanted prepared and the feeling of shock when being to tie in to the natural world and teach others caught off guard. The body shuts down.” how it can influence them for the better.” He says everybody will be scared in a survival Those who spend any time with Lundin may situation, including him. “Fear uncontrolled can kill people. Ninety percent of survival is psycholo- quickly assess that he is part rugged caveman, part savvy businessman. Lundin lives what he gy and 10% is everything else, like hard skills. I teaches and has the wildland credibility to do so. teach people how to be more self-reliant. Once He loves the outdoors, thrives on a connection to people know how to deal with their needs, it nature and maintains a minimalist lifestyle in his simplifies their thought process – their focus can narrow in on what’s important to their safety and passive solar subterranean home. Whether he’s that brings down their fear.” Continued on page 38
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Eugene M. Hughes Leaves Lasting Legacy By Ray Newton, FBN
Center for Excellence in Education, the Southwest Center for Forestry Science he death of former Northern Ari- Complex in cooperation with the zona University President Eugene Forest Service; founding of the School M. Hughes does not diminish the of Hotel and Restaurant Management; and “New Momentum,” an academic legacy he leaves behind in the state. program that involved Native AmerHughes, 86, died March 10, 2021, icans from throughout the Southwest in Flagstaff. The Nebraska native was and United States. born April 3, 1934, in Scottsbluff. Notable expansion occurred when Hughes first arrived in Flagstaff in Hughes helped establish NAU field 1970 as Dean of the College of Arts and Sciences. He rapidly advanced and sites at several community colleges, including NAU-Yuma at Arizona was promoted to Provost of Arts and Sciences. In 1877, he became academic Western College. Parallel to that was the creation of NAU-Net, a satellite vice president. The Arizona Board of and microwave network that allowed Regents selected Hughes as president upon retirement of J. Lawrence Walkup NAU to offer courses to off-campus sites. During the same era, Hughes and in 1979. Hughes filled that role for 14 years – his colleagues initiated cooperative agreements with four universities in from July 1, 1979, until June 30, 1993. China so that NAU could expand its During those years, the NAU campus international presence. grew dramatically in student popuHughes was equally active in the lation, faculty positions, and campus community. He served on several facilities. Its prestige increased, too, boards of directors for organizations, when Money Magazine in 1986 selected NAU as a public university that was including the Flagstaff Chamber of Commerce, Museum of Northern successful in sustaining a flourishing Arizona, East Flagstaff Rotary Club, liberal arts ambience that emphasized Flagstaff Summer Festival and Boy personal attention to students. During his years as president, enroll- Scout Council. After leaving Flagstaff in June 1993, ment grew from 11,301 to 18,491. More Hughes served as president of Wichita than 20 buildings were constructed on campus. Several new academic projects State University until 1999. He then was asked to serve as interim president were introduced, among them the
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at Eastern Kentucky University, a position he had from 2000 to 2001. He and his wife, Margaret Ann, returned to Flagstaff for permanent retirement in 2001. He immediately became active in the community again, including being president of the Museum of Northern Arizona and co-president of the Flagstaff Society of St. Vincent de Paul. Hughes had earned three academic degrees: a bachelor’s of science degree in 1956 from Chadron State Teachers College (CSTC); a master’s degree in 1958 from Kansas State University; and a doctorate degree from George Peabody College-Vanderbilt University in 1968. He had three honorary doctorates: NAU, 1997; CSTC, 2003; and Eastern Kentucky University, 2011. Hughes is survived by his three children and their families – Deborah (Hughes) Cruze, Greg Hughes, and Lisa (Hughes) Zyriek; and their mother, Caroline Hartwick Hughes; by seven grandchildren and six great grandchildren; and by his second wife, Margaret Ann Romeo Hughes, and her children. The Hughes family expects to announce a Celebration of Life event later this year. FBN
Eugene “Gene” M. Hughes – 1934 - 2021
12/22 12/22
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APRIL 2021 // Flagstaff Business News
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Flagstaff Business News // APRIL 2021 flagstaffbusinessnews.com
Matching Doctors, Pharmacists to Rural Communities North Country HealthCare residency program helping to alleviate doctor shortage
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By Betsey Bruner, FBN
tatistics from the Arizona Department of Health Services show that Arizona is ranked 38th in the nation in the number of primary care providers per 100,000, and an additional 605 primary care physicians are needed to bridge the gap. For more vulnerable populations in the state, such as those in rural, frontier and Native American communities, quality of life takes a heavy hit, as routine check-ups and ongoing care are difficult to obtain. In these communities, the population-to-provider ratio is 3,896-to-1, an unfavorable ratio by standards set by the Health Resource and Service Administration. In an innovative effort to begin to address this physician shortage, North Country HealthCare in Flagstaff launched a family medicine residency program on June 29, 2020, called The NARBHA Institute Family and Community Medicine Program.
Anne Newland, M.D.
The concept was to match both family medicine residents, or doctors in training, as well as pharmacy residents, to family and community medicine and pharmacy resident programs in the region, both part of the Colorado Plateau Center for Health Professions in Northern Arizona. The hope is to plant roots in Northern Arizona that will serve communities here for generations to come. “This is why we launched the family medicine residency program,” said Anne Newland, M.D., MPH and CEO of North Country HealthCare. “We Continued on page 16
Errin Gallagher, DO
Jeff Quick, DO
Julia Goodin
Beth Stalker
Rachel Christopherson, M.D.
Tyler Hanny, DO
North Country HealthCare CEO Anne Newland (above) says the physician residency program has attracted four new doctors and two new pharmacists to Northern Arizona.
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With decades of leadership, manufacturing and business expertise, the Arizona Commerce Authority’s Manufacturing Extension Partnership (Arizona MEP) helps small- and medium-sized manufacturers achieve their goals. This past year, Arizona MEP provided critical expertise to FABRIC in response to the impacts of COVID-19. The program enabled Tempe-based FABRIC to set up four socially distanced production lines, recruit more than 60 team members and pivot operations to produce more than 200,000 FDA-approved, reusable hospital gowns statewide.
Arizona’s manufacturers can leverage Arizona MEP’s programs to continue recovering. From responding to workforce and supply chain disruptions to making operational shifts to support the manufacturing of PPE and critical supplies, the Arizona MEP Emergency Assistance Program provides subsidized services to help manufacturers return stronger for the future. Applications for this one-time, CARES Act-supported program are open until late Spring 2021 and offered on a first come, first served basis.
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ealthcare professionals like volunteer nurse Lisa Brugh are encouraging people like Amy Taffolla to roll up their sleeves, as the COVID-19 vaccination rollout is underway. Apricus Health Flagstaff Family Care has vaccinated more than 3,000 patients and plans to continue administering 50 shots a day. As of mid-March, Apricus Health Flagstaff Family Care had alerted patients 18 years old and older that they were eligible for the Moderna vaccine at their three locations in
Flagstaff and Sedona. Earlier, they reached out to their 75-year-old and older patients to help them navigate the registration system. “As a team, we felt we needed to help the population that was most at risk and also having a difficult time getting the vaccine because of challenges with the registration process,” said Practice Administrator Cindy Wade. “We are now on the second round and, so far, people have done really well, no severe reactions.” FBN Courtesy photo
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Business Woman FBN
of the Month
Dara Wong Encourages a Shift in the Dining Experience By V. Ronnie Tierney, FBN
“Shift is one of the coolest places to work,” says Murkowicz. “We get o fooling, April 1 marked a big to change the menu seasonally and be creative. We have the best team day for Shift Restaurant: its on Earth, bringing exciting ideas to fifth anniversary. the table. We have a lot of fun here.” Conveying a different approach Wong has a notable history in the to the “normal” dining experience, culinary arts and has worked with Shift’s pastry chef and owner Dara Wong says her mission is to shift her legends such as Bobby Stuckey and Lachlan McKinnon-Patterson of patrons’ palates by offering a smallFrasca Food and Wine in Boulder, plates-style restaurant with bold as well as chefs from New York and flavors, a locally-driven menu and Philadelphia. artfully composed presentations. Finding pastry to be her passion Born in Boulder, Colorado and raised under the culinary influence of while in school, Wong moved to Vail, Colorado, and worked at Sweet her Asian father and Jewish mother, Basil. “Soon after, my past partner, Wong says her passion for cooking started in her home. “My mom baked Joe Roger, brought me to Flagstaff all the time and my dad cooked a lot, and I was hired as manager for Tourso my siblings and I were all exposed ist Home. We then opened Shift.” Now running the restaurant to their heritage and how food brings as sole owner, she describes the our family together.” background of the name. “Shift is With a degree in business management from the University of Den- meant to change the mentality of the ver, Wong, also graduate of the Cook normal dining experience. Everything is made in-house and we have Street School of Culinary Arts, says a passion for presentation, so we’ve she always knew she would start her own business. “When I was younger, intermingled the casual with the I thought I would work in hospitality. fine-dining experience. “ Shift serves American small plates, But after working at hotels, I didn’t Asian dishes and a lot of Italian. One like how I couldn’t put my personof Wong’s favorites is the charred ality out there. Cooking lets me do eggplant pasta, served with a variathat.” tion of grapes, a creation developed And her customers love it. by Chef George. “We change our “As a Flagstaff local, I like going menu often, so it’s more seasonal. It to a restaurant that maintains a local keeps us on our toes,” she said. dining feel but is also unique. Shift Examples include Pickled French provides exactly that kind of expeFries with a secret sauce, Crispy rience,” said Courtney McCarron Brussels Sprouts with Smoked of the Health Services Advisory Ranch, Charcoal Roasted Beet Root, Group. “Dara’s restaurant mirrors Blistered Eggplant and Vegetable Ash her personality and she and her staff Cappaletti. have created a dining atmosphere “Shift Kitchen and Bar is just that is inviting, upbeat and inclusive. I don’t just go there to eat but for the what this town needed,” said Curtis customer-focused dining experience.” Chance of Chance and Sons ElecWorking alongside Wong is Shift’s tric. “It’s a shift in the concept of dining out, where the meal, the award-wining Chef De Cuisine service and the atmosphere are a true George Murkowicz, a Scottsdale native who launched his career at age 17 experience.” Chance says Shift is his favorite under the tutelage of Chef Matt Carter at Scottsdale’s French Zinc Bistro. place to take his wife, Lindsay. “Shift allows for well-rounded dining. We Eventually moving to Santa Barbara, talk more and enjoy more. It’s our Murkowicz worked his way up to favorite place to be adventurous and executive chef at Scarlett Begonia, try new things because we know they then found his way back to Arizona will be prepared so well. It’s where we to work at L’auberge in Sedona and took our friend to celebrate her canfinally, Shift.
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Shift Restaurant owner Dara Wong merges international flavors for a unique culinary adventure. Photo by V. Ronnie Tierney, Fresh Focuses Photography
cer remission and where my wife told me I was going to be a father again.” A full menu of wine, beer and cocktails complement Wong’s creations. “We’re all over the board,” she said. “We try to match the wine with the food so we have New and Old World Wines such as Italian, French, Argentina, California and Arizona.” A bake sale takes place once a month on the first Saturday with a line-up of four kinds of croissants, three variations of Danish, quiche, burritos, cookies, quick breads, espresso drinks, and morning cocktail specials. FBN For more information, call Shift Restaurant at 928-440-5135.
APRIL 2021 // Flagstaff Business News
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NORTHERN
ARIZONA
H E A LT H C A R E
Congratulations! Northern Arizona Healthcare announces the 2021 Nathan Avery Physician of the Year, Michael Papez, MD On National Doctors’ Day − and every day of the year − we celebrate the physicians who are dedicated to providing excellent patient care and we thank them for their compassion and commitment. We’re proud of our physician partners who care for the residents and visitors of northern Arizona.
Physician of the Year – Michael Papez, MD
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Intel’s $20 Billion Expansion to Create Thousands of High-Tech Jobs
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s Intel announced the substantial expansion of its Arizona-based manufacturing capacity with a $20 billion investment, Governor Doug Ducey applauded this action as the largest private sector investment in state history. The expansion will see the construction of two new semiconductor fabrication facilities, or fabs, which will produce advanced semiconductor chips used in modern electronics. Ducey said the investment means
“job, jobs, jobs and more jobs,” leading to the direct creation of 3,000 new high-tech, high-wage jobs and 3,000 construction jobs, while supporting an estimated 15,000 additional indirect jobs in our community. “It also proves once again that Arizona is at the cutting-edge of advanced chipmaking and manufacturing. No company has been such an instrumental partner in Arizona’s growth and transformation over the years as Intel, and my sincere thanks
// “I’m thrilled to announce plans for Intel’s first large-scale foundry operation, which will be in Arizona,” said Intel CEO Pat Gelsinger. “To make our new expansion in Arizona possible, we are excited to be partnering with the state of Arizona and the Biden administration on incentives that spur this type of domestic investment.” //
goes out to CEO Pat Gelsinger and the entire Intel team. I also want to recognize the U.S. Department of Commerce, Arizona Commerce Authority, City of Chandler, President Fann and Speaker Bowers for their partnership to bring this project here,” stated the governor. “Today, when people think of semiconductor production, they think of Arizona, and that means tremendous things for our state, country and future generations of Arizonans.” “I’m thrilled to announce plans for Intel’s first large-scale foundry operation, which will be in Arizona,” said Intel CEO Pat Gelsinger. “To make our new expansion in Arizona possible, we are excited to be partnering with the state of Arizona and the Biden administration on incentives that spur this type of domestic investment.” “Intel’s selection of Arizona for this historic investment is a testament to our vibrant and growing technology ecosystem – one powered by our streamlined regulatory environment, low cost of doing business, worldclass higher education institutions and highly skilled and talented labor
force,” said Arizona Commerce Authority President and CEO Sandra Watson. “We are so grateful to Intel for their unrivaled commitment to our state. We look forward to continuing to partner in their success for decades to come.” Intel’s operations in Arizona go back more than 40 years. With this new expansion, Intel will employ nearly 16,000 Arizonans and will have invested more than $50 billion in the state. Intel operates four other fabs in Arizona, including Fab 42, the company’s largest chipmaking factory in the United States, which is said to be the most advanced in the world. In addition to high-volume manufacturing, Arizona is also home to Intel’s Assembly Test Technology Development group and functions like marketing, finance, human resources, legal, supply chain and logistics, and more. Intel’s contributions to Arizona extend beyond jobs and manufacturing to also include supporting local schools and students, promoting healthy forests and rivers, providing pandemic relief, and more. Since 2015, Intel and the Intel Foundation
have given more than $35 million to support Arizona schools and non-profits and employees have contributed more than 750,000 volunteer hours. According to a Forbes article written by Jim McGregor, “Arizona has high interest because it has the five key factors for semiconductor fabs – available land, infrastructure (power, water, etc.), skilled talent, no natural disasters, and favorable tax incentives.” “With a global shortage of semiconductor chips, Arizona is poised to continue growing its technology and advanced manufacturing footprint,” stated a news release from the governor’s office. “Arizona is already a topfive state for semiconductor production, with multiple industry leaders choosing the state to start, expand or relocate operations.” FBN
APRIL 2021 // Flagstaff Business News
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Students Becoming Certified for Computer Support Jobs by Year’s End
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By Larry Hendricks, FBN
he scenario is all too common: The computer isn’t working right. What’s wrong with it? The customer dials a number or submits a ticket via email. The line engages; the email is answered. “Support desk,” the voice says. “How may I help you?” Coconino Community College will begin offering the Google IT Support Professional Certificate beginning this summer, and the three-class program can be completed before the end of the year. “The students will get not only a certificate from CCC, but they will also get their Google IT Support Certificate,” said Sarah Rencher, faculty member for CCC’s Computer Information Systems programs. “Students do not need to have any experience or background. We’re going to teach them everything they need to know to get an entry-level IT support position.” Rencher added that students will also be prepared to test for other industry-accepted Computer Information Systems certifications in IT support, like CompTIA A+.
“CCC is really excited to offer this workforce opportunity. It rapidly moves CCC students into jobs that provide a living wage and positions them for numerous career-advancement opportunities,” CCC Dean of Career and Technical Education Lisa Blank. “It’s a win for the community, families, students and CCC.” CCC also recently started a cloud computing certificate program in cooperation with Amazon Web Services, Inc. Both the Google IT Support Certificate and the AWS Certificate are strong examples of how CCC hopes to contribute to the “reskill and recovery” effort that is going on across Arizona, Blank said. The Google IT Support Professional Certificate program is a five-part program divided into three classes. Students who start with the first class, CIS 132, this summer, can take the second class, CIS 134, in the first eight weeks of the fall semester and the final class, CIS 136, in the last eight weeks of the fall semester. Therefore, students who start in June complete the certificate by the end of 2021 – which is important for people looking to reskill and recover from the changing job markets of the
COVID-19 pandemic. “This program is designed to prepare you for an entry-level job in IT Support,” Rencher said. The courses not only prepare the students for an IT support job, but they also support students to get the jobs, with job-hunting skills, resume building and more, Rencher said. The Google IT Certificate program includes an employer consortium of companies, including Walmart, Verizon, Deloitte and Google, which will consider program graduates for entry-level roles. As for the coursework, students will learn the fundamentals – from troubleshooting, customer service and networking to operating systems, system administration and security. “It’s all about the initial interaction a person has with the first level of support,” Rencher said. The very interactive online program offers virtual studio time, interaction and support with an instructor and other students in an online environment. The students stay together as a class, with group projects. The course can be taken from anywhere in the county. “You won’t be alone, because you
Thank you to all of the businesses that Choose Flagstaff every day as their home! The work you do, the services you provide, the things you produce, keep Flagstaff a great place to visit, discover and grow!
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Students completing CCC’s new IT program will be Google IT support certified. Courtesy photo
will be interacting with CCC faculty and your other classmates regularly,” Rencher said. Before the entire program is complete, students will learn about operating systems, solve a multitude of computer problems while delivering exemplary customer service and understand networks and cloud computing, among a host of other skills. In addition to successfully completing
the requirements for each class, students must also meet all Google-defined grading thresholds to complete the program and receive the certificate. FBN For more information about this and quick career training pathways, visit coconino. edu/pathways, or contact Sarah Rencher at Sarah.Rencher@coconino.edu or 575322-8045.
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// COMMUNITY PROFILE // BY V. RONNIE TIERNEY, FBN
Eric Slack Finds ‘Hidden Gem’ at Flagstaff Ranch New general manager says the golf club is getting noticed By V. Ronnie Tierney, FBN
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hether on the golf course or in his new position as Flagstaff Ranch Golf Club general manager, the discipline, experience and drive behind Eric Slack has paid off and gained him an ace in his career. Originally from Forest City, Pennsylvania, Slack started learning the game when he was 15 years old. “I wanted to spend time with my dad, who had recently started to play golf. The population of our small mining town was between 1,500 to 1,700, so golf for us was $10 for nine holes and a pull cart.” Golf, he says, wasn’t something he considered pursuing as a career, but the more he played, the better he became. “I was actually the first boy from our high school to win our district tournament. I think having a little success winning a tournament
made me think I could pursue it professionally.” While finishing up his last semester at Penn State University, Slack worked in the Penn State Golf Course maintenance department, taking care of the greens, fairways and bunkers. “Soon after, I transferred to the golf shop and was introduced to the golf professional training program through PGA of America. That really piqued my interest, so I started pursuing a PGA Class A Membership.” Slack then moved to Arizona in 2001 to begin working at TPC Scottsdale, which is noted as home of the PGA Tour’s Phoenix Open. “In 2006, I accepted the head golf professional position at Forest Highlands Golf Club, where I worked for eight years. In 2014, moved to Michigan to work at Point O’ Woods Golf and Country Club as head golf professional,” he said. When Slack was offered the position at Flagstaff Ranch Golf Club, he moved back to Flagstaff in 2016 and assumed his position as general manager seven months ago. “We are very fortunate to have
Eric Slack says he receives a great deal of enjoyment from seeing joy on members’ and guests’ faces at Flagstaff Ranch. “I’m a bit of a people pleaser,” he said. Photo by V. Ronnie Tierney, Fresh Focuses Photography
Eric as our new general manager,” said Flagstaff Ranch Board President Dan Brinkman. “Eric’s passion
for providing quality products and services to our members as well as his hands-on and supportive leadership
style will enable Flagstaff Ranch Golf Club to continue its vision to be the
Arizona’s future belongs to you. Join us for The Arizona We Want virtual event on April 21st. We’re sharing data and insights from the 2020 Gallup Arizona Survey on what issues matter most to Arizonans and what actions we can take to build a stronger and brighter future. The voices of Arizonans are more important than ever. Let’s come together to create the Arizona we want.
Register at arizonafuture.org
Continued on page 37
APRIL 2021 // Flagstaff Business News
@flagstaffbusinessnews
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// BUSINESS CENTS // BY BONNIE STEVENS
Plan Your Exit Row Strategy
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f we ever fly together, you may notice that I’m often seated in the exit row. If not, I’m assessing just who is and judging whether those individuals are the jump-into-action types, capable of figuring out the door and strong enough to get it out of the way. If you happen to be in that row and are not feeling up to the task or even mildly interested in hearing the flight attendant review your role, please change seats with me! It may comfort you to know, I’ve got this covered. I will have read the safety pamphlets, checked for flotation devices and examined the latch on the exit door. Even before boarding, while we are all still sitting at the gate, I will have identified the passengers who I believe can calmly and deliberately assist in moving small children, little dogs and freaked out passengers toward the inflatable slide. And throughout the flight, you can be sure I’ll be deciding who should be voted off the island, if things were to come to that. So, don’t be kicking the back of my seat, Ainsley. Further, if business leadership guru Stephen Covey were on that plane, and alive, I’d want him to give up his business class seat for the one next
to me in the exit row, because this is how he thinks: “To begin with the end in mind means to start with a clear understanding of your destination. It means to know where you’re going so that you better understand where you are now and so that the steps you take are always in the right direction.” We might not be expecting our destination to be found through the exit door right at the moment, but this is smart thinking, Steve. For example, consider how much time and preparation goes into applying for a new job or exploring another business opportunity. We may refresh our resume, study up on a company, research the market, pull together evidence of our ability to succeed, consider the people we’d want to be working with and put some thought into how we would approach projects and opportunities ahead. We also may be wondering who might give us a glowing reference. If we are in the habit of thinking with the end in mind – developing our exit row strategy, so to speak – identifying names of those who will vouch for us, speak about our work ethic and list our accomplishments should be easy. Ideally, we would have provided a lot
of material for them to use because we’ve long considered how to positively impact the company, how we will behave even under pressure and how those we worked with will smile at the mention of our name, even after we’ve moved on. Starting with a clear path for our exit row strategy helps us understand what we want to accomplish while in that seat or with that company and how to avoid tripping on the way out. We can be clear about how we want to benefit the organization or the others joining us on the journey, and how we want to grow from the experience. It sets us up with direction, goals and, eventually, a beautiful track record of accomplishment and good will with which to understand our value and impact. Knowing this gives us confidence to negotiate our next position or project, and helps us make a case for others to participate with us. Hence, having a plan from beginning to end will help you be in control of your future and mentally prepare you to step out on the wing when you’ve done all you can inside the cabin. But how many times do we leave without giving much thought to what,
who and how we’re leaving? It may be tempting to get out fast and get on with our next exciting adventure. But, I ask you, is that the kind of attitude we want in the exit row? No, it’s really not! Consider it as baggage you can’t check at the gate. An ungrateful, self-serving attitude will follow you around like that flight attendant who knows you haven’t turned off your electronic device. It doesn’t fit in your life of excellence and it doesn’t store well in the overhead compartment. Let’s be honest, regret about how you leave your seat, an organization or people who invested in you and counted on you is the kind of thing that takes up valuable space in your conscience, which, metaphorically speaking, may as well be your life raft. We often hear about those who make a grand entrance, but here’s how to make a memorable splash with your exit: N Ease the impact. Discuss your intentions with your supervisor, business partners or stakeholders way ahead of your actual departure date. Help find a replacement and offer more than two-weeks’ notice if you can. You may even assist with training your replacement to
// An ungrateful, selfserving attitude will follow you around like that flight attendant who knows you haven’t turned off your electronic device. // make for a smooth transition. N Express gratitude. Take your boss or partner to lunch, bring a cake or write a letter to the people you worked with and for, thanking them for the opportunity and all the valuable lessons you learned from the experience. Hollywood is great about honoring those in supporting roles. This is the perfect time to acknowledge mentors, teammates and interns. N Don’t make a mess on the way out. Avoid speaking badly about the people or the company, the city or the products. Don’t load Continued on page 37
Meet Your Local Banking Experts: Tim Dodt Senior Director, Commercial Banking tdodt@alliancebankofarizona.com (928) 214-3402 Sherra Lyon Vice President, Commercial Banking slyon@alliancebankofarizona.com (928) 214-3410
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Your banker should say what they’ll do and do what they say. Not one time, but every time.
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Flagstaff Business News // APRIL 2021 flagstaffbusinessnews.com DOCTORS continued from page 6
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North Country HealthCare’s residency program is projected to result in high-paying jobs and have a $15.7 million economic impact on Northern Arizona during the next 10 years. Photo by Betsey Bruner
need more primary care physicians in our region of the state, especially in the most isolated rural areas. Northern Arizona’s communities deserve to have access to the highest quality family practice physicians available; in short, we have no choice but to ‘grow our own.’” The family medicine residency program currently has four residents, who have been training in clinical program development, teaching and research projects. The momentum is building as four new residents joined the program March 24, and were introduced during a Match Day Zoom event, making for a total of eight first- and second-year resident doctors. “Education has been a part of our story from the very beginning,” Newland said during the conference. “It’s a good marriage of training and mission to bring people into the safety net.” Ed Paul, director of the Family Medicine Residency program, said 50 candidates had interviewed virtually for the program, with 45 making it to the final match list. “We have a long history of developing this program here at North Country,” Paul said during the Zoom conference. “It’s more than just developing competent physicians, but what we call full-spectrum, to graduate physicians who really understand our needs locally. We’re on our way to do that.” The four new family medicine residents include the following, who are all residents in full-spectrum family medicine, but have other focused interests as well: Tyler Hanny, D.O., from Gilbert, Arizona, who attended Midwestern University and has an interest in sports medicine; Rachel Christopherson, M.D., from Normal, Illinois, who attended Southern Illinois University School of Medicine and has an interest in women’s health; Jeff Quick, D.O., from Tampa, Florida, who attended Midwestern University and has an interest in sports medicine and behavioral health; and Erinn Gallagher, D.O., from Valparaiso, Indiana, who attended A.T. Still University, Flagstaff Campus and has an interest in community health and critical access medicine. Residents have rotations throughout the service region of North Country HealthCare, including Coconino, Mohave, Navajo and Apache counties. The program also has required rural rotations in Tuba City, Polacca and Whiteriver, making it the only graduate medical education program in the county with required rotations in Indian Country, providing training in Northern Arizona in what Paul called “real-world settings.” Residents are also taught how to use “well-established outreach services” in the communities, he added. Also announced during the Zoom conference
were two new pharmacy residents who will be trainees in the PGY1 Community Pharmacy Residency at North Country, where two residents are trained in the community-based residency program each year. “Community-based pharmacy programs are a small portion of residency programs,” said Kimberly Chen, BSPharm, who provided an overview of the program during the Zoom event. “There are more candidates than there are programs. The goal is to train practitioners who want to stay in the area where they trained.” To date, 17 residents have entered the pharmacy residency program at North Country since it started in 2010, with accreditation in 2011. This 12-month, full-time program provides an in-depth experience in the broad area of pharmacy practice in community and outpatient care settings. Residents are given a unique opportunity to work with medical and mental health providers, case managers and community health workers to provide whole-person care. The two PharmD candidates for 2021 are Julia Goodin, from the University of Charleston School of Pharmacy, whose interests include ambulatory care pharmacy, diabetes management and anticoagulation, and Beth Stalker, from the University of Arizona College of Pharmacy, whose interests include ambulatory care pharmacy, critical care, informatics and toxicology. In the next 10 years, a family medicine residency program will also have a “significant positive economic impact,” according to an economic impact study commissioned by North Country HealthCare and the Arizona Hospital and Healthcare Association. The study shows that increasing the number of physician residents at North Country HealthCare alone will result in 136 high-paying jobs and $151.7 million in economic output for Northern Arizona across a 10-year period. “A residency program belongs to the community; it’s an investment in the community’s future,” stated a recent North Country HealthCare press release, the entity that serves as the medical home for nearly 55,000 people throughout Northern Arizona. North Country HealthCare has established key partnerships, such as with The NARBHA Institute, which has provided $3 million across five years to support the residency program, as well as the Arizona legislature, which appropriated $750,00 to support the program in 2019. Affiliated training sites include Flagstaff Medical Center, Hopi Health Care Center, Kingman Regional Medical Center, Little Colorado Medical Center, Tuba City Regional Health Care, Whiteriver Indian Hospital, and Winslow Indian Health Care Center. FBN
APRIL 2021 // Flagstaff Business News
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Walmart Putting Out the Call to Arizona Entrepreneurs
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or Arizona entrepreneurs dreaming of landing their products on Walmart shelves, the application process for Walmart’s eighth annual Open Call has begun. Successful applicants will have the opportunity to meet with Walmart buyers on June 30, via virtual pitch meetings for products made, grown or assembled in the United States. The application deadline is April 30. The company says it is committed to spending an additional $350 billion on such items, which is expected to support more than 750,000 new American jobs. “Open Call is like watching the American Dream play out in real-time,” said Laura Phillips, Walmart senior vice president for Global Sourcing and U.S. Manufacturing. “You see on full display the spirit and energy of new ideas and the hope of what could be – founded on creativity, hard work and self-belief. It’s inspiring. We know how much this opportunity means to small businesses, and we can’t wait to see the new product submissions from potential new suppliers.” This year’s Open Call attendees could secure opportunities that range from promoting products in a handful of stores in local markets to supplying products to hundreds, even thousands, of Walmart stores, Sam’s Clubs and online. “Walmart makes it easy – they really do,” Henry Johnson, who owns Le’Host Hair and Wigs with his wife, Haith, said about their experience at Walmart’s 2020 Open Call. “They sent us a video that they send to everyone who’s going to present to buyers and said, ‘This is what we’re looking for.’ We found out what was important to Walmart as a company, in the community. What’s important to Walmart is their customers. To us, our customers are No. 1. So, when we saw that was the mindset of Walmart, we knew it was a good marriage.” Earlier this year, Walmart began expanding Le’Host products into some 300 stores across the Southwest and Southeast regions of the country. To apply for Open Call, visit Walmart-jump.com. FBN
’s ealth ar H n i e Darw of the Y ACO 2016 Award: on Regi n r e t Wes inner W
Rated Number ONE in Arizona by CMS for Quality and Savings
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ommonwealth Accountable Care Organization (ACO) is a partnership of Flagstaff Physicians working together to improve the health of people in Northern Arizona. Our goals: • enhancing communication between all medical providers and clinics • streamlining processes • providing quality cost-effective care • improving health outcomes. We understand that you have a choice when deciding where you receive medical care, which is why we have created the largest network of local primary care providers working together to benefit our patients through seamless coordination of care. Commonwealth is a federally approved ACO participating in the Medicare Shared Savings Program.
Go to
MyHealthcareTeam.net Photo by V. Ronnie Tierney, Fresh Focuses Photography
Another Page in Kinney’s Diary of a Wimpy Kid
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By V. Ronnie Tierney, FBN
electing Flagstaff as one of the stops on his country-wide tour, beloved children’s author Jeff Kinney, known for the “Diary of a Wimpy Kid” series, visited in late March along with his team for a book signing of his latest book and haunted drive through at the Flagstaff Library, which co-hosted the event. “We had just done two tours on the East Coast and we really wanted to do something different and get out to see kids we haven’t met before,” said Kinney, who is based out of Plainville, Massachusetts. “I’ve never been to Flagstaff before so this is an exciting opportu-
nity to travel safely and see beautiful parts of the country.” Coordinated through Bright Side Bookshop, Assistant Buyer and Bookseller Cori Cusker said that bringing in famous authors is significant for Flagstaff. “We are one of the smallest stops on his tour, so this allows us to be more competitive in bringing big name authors and these types of events to our mountain town. As a bookstore, we are always striving to provide fun and interesting programs to the community.” Kinney’s entourage included a production team and his son Will, 18, pictured above in a skeleton costume with the author. FBN
and take that first step to select a Commonwealth Primary Care Provider.
Commonwealth ACO participating primary care providers: East Flagstaff Family Medicine, Ltd. 928-774-2788 Northeast Professional Plaza 1515 E. Cedar Ave., Suite A-3 Flagstaff, AZ 86004 www.eastflagfamilymed.com Bradford Croft, D.O. Sara Reeves, FNP Joshua Makela, PA-C Andrew Conboy, PA-C Ryan Internal Medicine 928-213-5881 1350 Rim Dr. Flagstaff, AZ 86001 www.ryanim.com Keith Ryan, MD Sherrill Weller, DO Cindy Martin, MD
Northern Arizona Radiology 928-773-2515 77 W Forest Ave Ste 101 Flagstaff, AZ 86001 www.northernarizonaradiology.com Northern Arizona Hospice 928.779.9795 928.774.1497 1501 S Yale Street Suite 201, Flagstaff AZ 86001 Northern Arizona Home Health 928-773-2238 1501 S. Yale Street, Suite 101 Flagstaff, AZ 86001
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Flagstaff Business News // APRIL 2021 flagstaffbusinessnews.com
Valuing People at Coconino Community College Community colleges needed now more than ever
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By Colleen Smith, Ph.D.
Whether it is a short certificate or a two-year associate degree, students can prepare to go to work in careers such as Registered Nurse, Emergency Medical Technician, Medical Assistant, and Certified Nursing Assistant, along with other programs devoted to health care. Construction Technology Management, Information Technology, Law Enforcement, Apartment Maintenance, and Automotive Technology, among many other CCC2WORK programs, lead to rewarding careers that provide for a secure future. CCC2University is devoted to students who plan to continue their educational journey by transferring to earn a four-year degree at a university after they have completed their associate degree at CCC. The wonderful CCC2NAU program puts students on the correct path, helps them find the necessary funding and ensures that courses transfer and students earn that bachelor’s degree in the field of their choice, while saving a great deal of money and reducing student debt. CCC2Community is devoted to the lifelong learner in all of us. We may not be interested in a certificate
he COVID-19 pandemic has hit families hard – emotionally and economically – locally and beyond. Many hard-working people in Coconino County and across the nation are scraping by, sometimes with more than one job. Many others are out of work or working in jobs that aren’t making ends meet. We are all dreaming about a better life for our families and our loved ones. I am here to remind everyone that we have a local resource that is ready to help: Coconino Community College. Community colleges are needed now more than ever, and we are here, proud to serve as your community college throughout Coconino County. At CCC, we have three major paths upon which our students and friends across the county may choose to explore new interests and build a strong and resilient future. CCC2Work is devoted to students who are interested in moving into the workforce as quickly as possible, with an education that provides the necessary skills for a reliable career. AWD LAW for FBN 4 FIN.pdf
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or a degree, but we may wish to learn a new skill or enrich our lives as we learn about this amazing region in which we live; about health and wellness; or about financial planning for our future. Whatever the topic is, you will find many fun and well-planned opportunities to continue learning at CCC. Statewide, your community colleges, including CCC, have been working tirelessly to gear up for providing fast, job-focused training for unemployed and underemployed residents of our wonderful state. The economy has changed significantly during this pandemic. New career paths are emerging while others are shifting away from what we knew before. In order for our residents to reskill and recover from the economic impact of the pandemic, CCC is responding quickly to new job trends that will help put people to work. Consider looking into a new career involving computers or health care or building homes for the future, such as: N Cybersecurity N Amazon Web Services N Google IT Certification N Environmental Technology N Solar Home Design N Sustainable Green Building
N Heating, Ventilation, Air Conditioning and Refrigeration Training N Commercial Driver’s License Training (coming soon!) N Caregiver Certificate N First Responder The quick response to the training needs of the communities we serve has been made possible because of the dedication of our faculty and staff, as well as through vital partnerships with the local business community. I have spent countless hours listening to the business leaders in Coconino County, and I have heard time and again about the need for more skilled workers. Where there is a will there is a way, and we are determined to find a way to provide the training for that skilled workforce. CCC is working to create many new programs designed to help local businesses that have been partnering with the college with enthusiasm and hope for the future. We will continue on this path, so look for more training and educational opportunities coming soon to a community near you!
affordable. Fact: With the many scholarships and financial aid assistance provided through CCC, students often complete their studies with tuition paid in full and additional financial support to help with housing or childcare. Fact: CCC faculty members are dedicated to their students and offer an excellent education for any path the students choose. They are here to teach and that is their primary focus. Fact: CCC chooses to keep class size small so that students have a strong sense of community as they learn, and so that professors can interact with students. At Coconino Community College, we are excited for the future, and we are here be a part of the reskilling and economic recovery of Coconino County. Yes, community colleges are needed now more than ever. Give us a call or come see us, and we will work with you to find the path just right for you that leads to an exciting and secure future. FBN
Fact: The cost to attend CCC is about a third of the cost of a university, which makes it very
Colleen A. Smith, Ph.D., is president of Coconino Community College.
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More than 50 years of combined financial planning experience C
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Estate Manage personal affairs while you're alive and control the distribution of wealth upon your death.
Money Managing your money involves more than simply making and following a budget.
Insurance A well-structured insurance strategy can help protect your loved ones from the financial consequences of unexpected events.
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Investment Create an investment strategy that’s designed to pursue your risk tolerance, time horizon, and goals.
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Office: 928-774-9091 | Mobile: 602-882-5396 | Fax: 928.779.2334 121 E Birch Ave. | Suite 404 Flagstaff, AZ 86001
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APRIL 2021 // Flagstaff Business News
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Health First Aims to Improve New Cinder Storage Facilities Open for Wellness Across Region Spring Snowstorms
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orthern Arizona Healthcare Foundation is launching the Health First Community Fund, a comprehensive campaign to improve health region-wide. “The Health First Community Fund aims to improve the health and mental well-being of people in our neighborhoods and communities,” said Rick Smith, president and CEO of the foundation. “We are asking people to contribute and help bolster health across our five-county region.” The campaign slogan, “Gift health! Because with health, we can do anything,” points to health as the most significant factor in living life to its fullest, Smith said. “This fund will assist those with the greatest needs by improving mental and behavioral health, reducing the severity of chronic disease and providing greater access to quality care.”
Northern Arizona Healthcare Foundation is an independent, non-profit charity and the leading foundation for health in Northern Arizona. Since 2016, it has helped improve the lives of more than 425,000 people by investing $16 million in hundreds of non-profit health initiatives. These initiatives reach across Northern Arizona and have included:
N Cancer screenings and treatment for those without resources N Telehealth provisions for people in recovery programs N Health and support services for veterans N Therapy and sports programs for people with disabilities N Pandemic mitigation in Navajo and Hopi communities N Preventative medicine and wellness education
N Training in trauma counseling for educators and medical professionals
The foundation also is a leading supporter of Mental Health First Aid training in Northern Arizona. The program helps people identify and respond to signs of addiction and mental illness so that those who need help can safely get the help they need. Anyone can contribute to the Health First Community Fund online at nahealthfoundation.org/ donate, by mail to 1030 N. San Francisco St., Suite 130, Flagstaff, AZ 86001, or by calling 928-223-9250. Northern Arizona Healthcare Foundation is a 501(c)(3) organization. Donations are tax-deductible to the extent allowed by law. FBN
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t may be spring, but Northern Arizona residents know that snow can fly at any time. Thus, Coconino County has announced the completion of new cinder storage facilities designed to help make the process of maintaining safe roads more efficient. Coconino County Public Works (CCPW) maintains county roads during snow operations with “rock cinders,” using trucks equipped with cinder spreaders. The mechanical performance of these spreaders is severely hampered when the cinders are frozen. To maximize the efficient application of cinders, CCPW partnered with Loven Contracting and APMI to construct two cinder barns - one in Flagstaff (12,000 square feet) and one in Williams (6,400 square feet) - for dry cinder storage away from inclement weather. FBN
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Flagstaff Business News // APRIL 2021 flagstaffbusinessnews.com
LED Light Therapy Can Reduce Acne, Wrinkles, Discoloration
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By Mark Love
ED (light-emitting diode) light therapy has an established history of skin uses. The Navy SEALs began using it in the 1990s to help heal wounds quickly and to help regenerate damaged muscle tissues. There are different frequencies, or wavelengths, used with LED light treatment. LED therapy (primarily red light therapy) has been researched for different situations in aesthetics. It’s mainly noted for increasing collagen and tissue, which can smooth out the skin and reduce the appearance of damage from age spots, acne, fine lines and wrinkles. LED therapy is also safe for all skin colors and it doesn’t cause any burning. Overall, the American Academy of Dermatology deems this procedure safe. Since LEDs don’t contain UV rays, this is considered a safer form of light therapy that won’t cause long-term damage to your skin. The procedure is also non-invasive and has few risks. Light therapy is growing in popularity both in therapy offices
with licensed aestheticians and at home. While LED light therapy can technically be used on any part of the body, its most popular use is for the face. Skin damage tends to occur to your face because it’s exposed to the elements more than other body parts. LED therapy can also be used on the neck and chest, which are other areas that tend to show signs of aging. A licensed aesthetician or a dermatologist performs LED light therapy in professional offices; FDA-approved devices are available for at-home use.
RED LIGHT THERAPY
In the early 1990s, scientists found that the light from red light-emitting diodes (LEDs) helped promote the growth and photosynthesis (the process of turning sunlight into oxygen) of plant cells. The red light was then studied for its potential application in medicine; more specifically, to find out if RLT could increase energy inside human cells. Today, new scientific advances have shown the use of low-level red wavelengths of light can be used to treat skin issues such as wrinkles, scars and persistent wounds, among other
conditions. RLT is used for treating conditions on the epidermis, which is the outer layer of skin. The light emitted by RLT penetrates roughly five millimeters below the skin’s surface and directly stimulates the regeneration of the skin. When the light is applied to the skin, the epidermis absorbs it and then stimulates collagen proteins. In theory, more collagen means smoother and fuller skin, which can reduce the appearance of fine lines and wrinkles. RLT also is thought to reduce inflammation while improving circulation, which can give a healthier glow.
BLUE LIGHT THERAPY
Blue LED light therapy, on the other hand, targets the oil glands on the skin that are located beneath the tiny hair follicles. These tiny glands are necessary for lubricating the skin and hair so it doesn’t dry out. These glands can become overactive, leading to oily skin and acne. The theory is that blue LED light therapy can target these oil glands and make them less active. In turn, you may see fewer acne breakouts. Blue light can also kill acne-causing
bacteria beneath the skin, which can help treat severe acne pimples and cysts. Often, blue LED light is used in conjunction with red LED light to help treat acne and decrease scarring and inflammation.
LED THERAPY SESSION
LED light therapy is non-invasive, so no recovery time is required. You should be able to continue with your everyday activities once the treatment is over. Most in-office treatments take about 20 minutes and many people require up to 10 or more sessions, spaced out about a week apart. When used as directed, LED light therapy can improve your skin over time. Keep in mind, as the skin cells turn over, they may lose some collagen, or some acne breakouts may return. This is why maintenance treatments every few months, or as recommended by your provider, may be needed. At-home devices use lower frequencies and haven’t been proven as effective. While at-home LED devices can be more convenient, the downside is
the results may not be as dramatic.
MASSAGE ENVY OFFERS LIGHTSTIM RED LIGHT THERAPY
Great skin takes dedication and perseverance. Think of your aesthetician like your skincare coach, guiding you across the finish line to your best skin yet. When you choose to work with an esthetician at your Massage Envy location, you choose to improve or maintain your skin’s health. Go beyond a customized facial and talk with your Massage Envy aesthetician about the use of LightStim Red Light Therapy. FBN Mark Love is the Franchisee of Massage Envy Spa Flagstaff, located at 1235 S. Plaza Way in the University Plaza Shopping Center next to Safeway. For more information on the benefits of massage and to schedule an appointment with a massage therapist, visit MassageEnvy.com or call 928-526-ENVY (3689) and follow on Facebook at Facebook.com/ MEFlag. Schedule an appointment online – your time, your convenience, your massage.
The Employee Retention Tax Credit could be “Found Money” for you! Don’t submit the PPP forgiveness application until speaking with me, since optimizing wages between both the Employee Retention Tax Credit and the Payroll Protection Plan will result in more money coming to the business.
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APRIL 2021 // Flagstaff Business News
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Attracting Businesses to Flagstaff By John Saltonstall
businesses in specific targeted sectors. The biomedical field is a great example of a sector that our team has been foack Fitchett is the new business cusing on and that has seen significant attraction manager for the City of Flagstaff. We recently sat down with growth in the last several years. Additionally, we have also been concenhim to learn more about his job. trating on manufacturing, aerospace What is the role of the business and technology-based companies that attraction manager? also will help provide high-quality and As business attraction manager for the City of Flagstaff, it is my job to help high-paying jobs to our community. What tools does the city currently high-quality employers choose Flagstaff have to assist with business attraction? as their new home when they are In July 2020, the Flagstaff City considering the decision to relocate or Council unanimously approved several expand their business. new incentives to assist with business I am a resource for potential attraction efforts. The Job Creation employers, serving as an ombudsman incentive offers eligible new businesses to connect them with resources and contacts that will make their transition up to $15,000 that can be used for a variety of authorized expenses includto our community as easy as possible. ing workforce development, relocation By helping to attract these high-qualexpenses, various trainings, etc. ity employers, they in turn provide The Development Reinvestment high-quality jobs to our residents, making Flagstaff a more prosperous place to Program incentivizes new businesses by making a portion of the city’s live, work and play. What are some of the city’s key eco- construction contracting sales tax available for reimbursement for nunomic development priorities? merous authorized expenses including Flagstaff is largely considered a various site improvements and public tourist destination and seven million visitors a year can attest to that. Howev- infrastructure. These two incentives have expander, one of the main priorities for myself ed the city’s economic development as business attraction manager and for toolkit and already have assisted in our economic development team is to attracting several new businesses to our help strengthen and diversify our ecocommunity. nomic base by focusing on attracting
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In addition to the direct incentives, the Business Attraction Program can provide analytics for businesses to better understand the dynamics of the market and can help coordinate resources in the community related to workforce development, training and available real estate. We have software tools and great partners. What is one of Flagstaff’s largest assets when it comes to attracting businesses? Flagstaff has a remarkable number of assets that are attractive to potential employers. One that immediately comes to mind is the immense quality of life that our small mountain town provides, with its connection to nature. Another obvious choice would be our highly educated workforce, alongside Northern Arizona University, which propels eager recent graduates into the open arms of businesses who need additional talent. A third is the logistics benefit generated by the presence of an interstate highway, a transcontinental rail line and an expanding commercial airport. We have a lot going for us here. Are there any new employers that have chosen Flagstaff as a result of these attraction efforts? There have been multiple new employers that have committed to choosing Flagstaff in the last three
MARCH
months. Two exciting examples are Katalyst Space Technologies and UACJ Whitehall Industries. Katalyst Space Technologies is a fledgling aerospace company that is currently in contract discussions to work with NASA and the U.S. military. The company is expected to begin operations in Flagstaff at the beginning of May and will create more than 30 new jobs in the next three years. Katalyst plans to work closely with NAU, Lowell Observatory and USGS, which is part of the reason why the company wanted to make Flagstaff its new home. We are very excited to welcome Katalyst to our community as the business shoots for the stars. UACJ Whitehall Industries is an automotive manufacturer that fabricates various parts for electric vehicles. Whitehall recently secured space at the former Walgreens Distribution Facility and will be starting operations at the end of April. Whitehall plans to invest as much as $60 million with this expansion and is anticipated to bring 120 high-paying jobs to the region in the next year and 350 within five years. The average wage at the company will be 60% higher than Coconino County’s per capita income. We look forward to the immense positive impact Whitehall Industries will have for our community
and residents. Are there any major projects you are currently working on? One major project that is currently progressing is the master development process on a 31.45-acre parcel adjacent to our Pulliam Airport. Genterra LLC, recently was selected to provide its services and assist the city with this process and ultimately begin the development of this parcel. This site will be developed to create space for potential manufacturing and research and development companies, as well as other businesses that will complement our growing airport. The city and Genterra LLC hope to continue to make steady progress over the next year toward this vision. If everything goes according to plan, we could see the groundbreaking begin at this site as early as spring 2022. If you have any questions about economic development and business attraction in the City of Flagstaff, reach out to Jack Fitchett at JFitchett@flagstaffaz.gov. ChooseFlagstaff.com. FBN John Saltonstall is the Business Retention and Expansion Manager in the City of Flagstaff’s Economic Vitality Division. He can be reached at jsaltonstall@flagstaffaz.gov.
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Obtaining the Maximum Benefits from the Employee Retention Credit
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By John Burke, CPA
020 was a year of both great challenges and opportunities. If your business was somehow tied to tourism and travel, as so many are in the Flagstaff area, you are to be congratulated for surviving these last 12 months. On the other hand, some businesses, e.g., homebuilding and real estate sales, probably had a great year. My objective in writing this article is give you, the business owner, just enough information to enable you to ask questions of your tax pro on how to obtain the maximum benefits from the Employee Retention Credit (ERC). I’ve spent many hours over the last year digesting the rules related to this program. In the last three months, two major stimulus bills have made significant changes to the program, most of which have been business-friendly. During most of 2020, you could take advantage of one or the other, and most opted for the Payroll Protection Plan (PPP), since it received, by far, the most amount of press, with the ERC mostly ignored. Since the CARES Act was passed,
there have been continual changes to these programs, some good and others not so favorable. The PPP is administered by SBA, and the ERC is administered by IRS. As of March 25, Congress has passed a bill extending the application filing date to May 31. The president is expected to sign the bill. It is recommended that business owners postpone their PPP loan forgiveness application until it is determined which quarters in 2020 and 2021 the company is eligible to participate in the ERC program. By plotting the wages and allowable expenses for 2020 and 2021, the business will be able to optimize the total funds received from these programs. Proper planning will provide the maximum benefits to the company and its owners. Below is a summary of the basic rules in determining whether a business is eligible to participate in the ERC. For 2020, there would need to be a drop in revenue of least 50%, comparing similar quarters to 2019, or the business would have had to have suffered a partial or total shut-
down as the result of a governmental order to close all or part of business operations. If eligible, the credit is a maximum of $5,000 per employee, per year: the first $10,000 in wages x 50% = $5,000, for a maximum of $5,000 per employee. For 2021, there would need to be a drop in revenue of least 20% in any quarter of 2021 when compared to either 2020 or 2019, whichever year works in your favor. The amount of credit is based upon the first $10,000 x 70% credit = $7,000, per quarter, per employee. The same as the 2020 program, if you experienced a partial or complete shutdown, you do not need to meet the revenue decline requirement. As you can see, the 2021 program is much more generous than 2020. If an employee earns $40,000 per year, the maximum credit for 2020 is $5,000. That same scenario in 2021 has a maximum benefit of $28,000 if the company passes the test for all four quarters. That’s a 460% increase for 2021. The owner and his/her spouse’s wages are taken into account for the ERC. All other related parties to the
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50% owner are not part of the ERC qualified wages. The IRS has published a table of those related parties whose wages are not eligible for the credit. The owner and his/her spouse was not on the list, meaning those wages are eligible for the ERC. Finally, with proper planning and integration of the PPP forgiveness and Employee Retention Credit, it is possible to obtain the maximum ERC credit and, at the same time, obtain PPP forgiveness. By knowing the numbers for 2019, 2020 and 2021, the business owner will be able to obtain the largest benefit from these two programs. Accurate and timely business accounting records have never been more important. FBN Born and raised in the Chicago area, John Burke, CPA, has worked for 40 years to help individuals and businesses position themselves to take advantage of tax benefits and access capital now being offered by the IRS and SBA.
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// It is recommended that business owners postpone their PPP loan forgiveness application until it is determined which quarters in 2020 and 2021 the company is eligible to participate in the ERC program. By plotting the wages and allowable expenses for 2020 and 2021, the business will be able to optimize the total funds received from these programs. //
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Tackling Tinnitus
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By Jeff Lane, Au. D.
innitus is the perception of sound in the absence of an external stimulus. The perceived sound can vary among individuals, with ringing, hissing crickets and cicadas being the most common. It can also vary in intensity, duration and rate of occurrence. Tinnitus affects approximately 15% of adults. It is a complicated condition that requires proper understanding to be appropriately addressed.
WHAT CAUSES TINNITUS?
I frequently have patients ask how to get rid of their tinnitus during an exam. Unfortunately, there is not a simple answer to their request. At this time, there is no scientifically proven cure for tinnitus. Perhaps the biggest hurdle in
developing a cure for tinnitus is that the condition itself is still not understood in its entirety by researchers. The leading theories agree that tinnitus originates in the brain, but not on the physiological mechanism. Without a known origin, it is difficult to treat. However, certain factors are known to contribute to the development or exacerbation of tinnitus. A major risk factor is exposure to loud noise. Without getting bogged down in the specifics, consistent exposure to loud noise (or a single exposure to an extremely loud one) can cause lasting physical damage to the auditory system. Tinnitus is often a side effect of this damage. Wearing hearing protection in these situations can attenuate the signal and protect the auditory system. Additionally, actual physical trauma is a known contrib-
// Perhaps the biggest hurdle in developing a cure for tinnitus is that the condition itself is still not understood in its entirety by researchers. The leading theories agree that tinnitus originates in the brain, but not on the physiological mechanism. Without a known origin, it is difficult to treat. //
utor. Medications can also cause tinnitus. Prolonged use of aspirin has been shown to lead to the development of tinnitus, which often ceases after discontinuing the medication. Prescription medications can also affect some people in this manner. If so, talking to your physician about modifying the dose or switching medications can help. As mentioned above, tinnitus can also develop alongside hearing loss. When it does, it is often permanent, although not necessarily constant. The silver lining is that in the majority of cases, tinnitus need not cause concern. It is annoying, yes, but not dangerous. However, it is important to note that, in very rare cases, tinnitus can be an indicator of a medical condition, such as a tumor (which is usually benign). This type of tinnitus is usually only in one ear, and presents alongside other factors such as dizziness, headaches or asymmetrical hearing.
TREATMENT OPTIONS
Habituation is an important concept when it comes to addressing tinnitus. Habituation refers to the ability to adjust to something. I attended a lecture once where the speaker defined the difference between a person who has tinnitus, and a tinnitus patient. The
majority of the time, a patient will say, “I have ringing, but it’s been there so long I don’t really notice it.” These are people with tinnitus who have habituated and peacefully coexist with their noise. Tinnitus patients are the ones who are unable to habituate and report that it is destroying their life. Obviously, the difficulty in habituating is not their fault. And it is not an exaggeration for them to claim it is destroying their life. Tinnitus can cause stress, sleep disturbances, difficulty focusing and, in severe cases, suicidal ideation. These are the individuals who need tinnitus-focused treatment. To be clear, what is being discussed is treatment, not a permanent cure. Lifestyle modifications are the initial and simplest step in managing tinnitus. First, try to minimize stress as much as possible. Easy, right? But, studies do show a correlation between stress levels and perceived annoyance of a person’s tinnitus. Next, watch your diet. Salt, sugar, caffeine, alcohol and nicotine are all known to exacerbate tinnitus. Having background noise, such as music or a white noise machine, can help to distract your brain by offering a different stimulus on which to focus. Finally, try not to focus on the tinnitus itself, as
that can increase stress, which feeds back into it. Hearing aids also have been shown to help treat tinnitus. While the effect is only obtained when actively wearing them, many people do find a degree of relief. Hearing aids can also be programmed to have a masker, which is essentially a noise which is customized to the specific tinnitus being heard. Maskers can be programmed even if a person has normal hearing. Non-audiologic treatments include cognitive behavioral therapy and tinnitus retraining therapy, both of which have proven effective. EMDR and current stimulation therapies show early promise, but require more research. Support from others suffering from tinnitus can also be beneficial. The American Tinnitus Association is a great resource for information connecting to a community. FBN Dr. Jeff Lane is a doctor of audiology at Trinity Hearing Center with a passion for improving the lives of others. Trinity Hearing Center is located at 1330 N. Rim Dr., Suite B in Flagstaff. For more information, visit the website at TrinityHearing.net. Dr. Lane may be reached at 928-522-0500 or at audio@trinityhearing.net.
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Flagstaff Business News // APRIL 2021 flagstaffbusinessnews.com
Destination: Forever Home Volunteer pilots transporting rescue dogs to a better life
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By Bonnie Stevens, FBN
puppy had been badly burned and needed immediate medical care, according to the urgent online post. It was Saturday morning, March 6. Recently-retired American Airlines Boeing 787 Captain David Weeks was at home in Flagstaff, enjoying the sound of the breeze through the pines on this unusually warm winter day when he read the message on the Pilots N’ Paws discussion board. The pup, six or seven months old, had been stabilized at a small remote clinic, but required an emergency flight to Scottsdale for extensive long-term treatment. “I can take off by 12 and be in Shiprock by 1,” he figured. And with that, he and his Cirrus SR22T four-seater were headed toward the solitary northwestern New Mexico airstrip that has become a familiar landing site. “They don’t have a control tower; you just look both ways and go.” Weeks, a seasoned pilot based out of Phoenix for much of his career, is used to flying commercial passengers to international airports in Europe, Asia and South America. These days, he is thrilled to be piloting a small plane again. “I missed it,” he explained. “I came up through general aviation, was a flight instructor, flew air taxi, worked for an air ambulance in the ‘80s and was a demonstration pilot for Gates Learjet.” Weeks is part of a network of volunteer pilots, connected online through Pilots N Paws, a non-profit organization that coordinates transport requests for animals in need. He retired in October after flying for 34 years. “I knew retirement was coming up and we [David and his wife, Nancy] talked about buying a light aircraft. We wanted to do volunteer flying and already knew about the organization.” Much different from flying into New York’s JFK International Air-
port “for the 500th time” or “being number 27 for takeoff at Dallas/Fort Worth during rush hour on a Friday afternoon,” Weeks says it’s a nice change to go to smaller airports in the Four Corners region near places like Rifle, Colorado, Park City, Utah, or Wickenburg. “David has to research ahead of time to find what canyons to fly through without going up over the tops of mountains,” said Nancy, who often joins him on these flights to Shiprock to pick up the precious cargo and then take off to locations across the Southwest where animal shelter volunteers are waiting for the delivery. “Their lungs may not be developed,” she explains about the rescue puppies they transport. “We don’t want to take them to a high altitude over 10,000 feet because the plane is not pressurized. We’ve got to protect those little lungs and little ears.” Puppies and pregnant mama dogs are frequent clientele, as well as dogs between 1 and 2 years old. Affectionately known as Rez Dogs, most are descendants of working dogs from sheep camps. “We get a lot of herding dogs – great Pyrenees, huskies shepherds, heelers – you’re never going to get a purebred,” said Hannah Browning, who volunteers for Turquoise Paw Rescue, an animal rescue operation and transfer hub that serves the Navajo Nation. “If someone adopts one and does a DNA test to see what kind of dog it is, it’s a mix of five to 50 different breeds. You never know what you’re going to get.” Yvonne Todacheene and her husband, Izzy A., have been rescuing reservation animals and operating Turquoise Paw for more than a decade. “We started in 2006 with just a few animals but at the time there was nowhere to really take them,” she said. “I didn’t start keeping records of the animals we rescued until 2014. The records from 2014 to 2019 show that we rescued close to 10,000 animals during that time period. In 2020, we decided it was time to file for 501c(3)
status since Hannah came on board and was able to help with the arduous task of moving the animals out.” Last year, Turquoise Paw rescued, fostered or transported 3,048 animals to new lives off the reservation. So far this year, the operation has processed about 1,150 animals. Todacheene and Browning may drive hundreds of miles a week rescuing animals – mostly canines. They commonly pick up boxes of puppies or kittens left on the side of a highway or at a gas station. Sometimes they get a call that a dog has been hit by a car and is alone and injured on the side of a road, or a female has given birth to a litter in a hole she dug by a dumpster. Sometimes their condition is grave or advanced, like an extreme infestation of botflies. With limited resources, difficult decisions need to be made. “These dogs kind of live in packs. They are very dog friendly. A lot of times, they’ve never been touched by people, never been in a vehicle, never been indoors or fed from a dish,” said Browning. Despite this, she says, most of them make loving pets. The problem of homeless dogs is as massive and layered as the ancient rock monuments that dot the reservation. Browning says there are only two or three veterinarians who serve the entire Navajo Nation, and with the high poverty rate, most families can’t afford medical expenses for their pets. “It’s unrealistic for them to pay for veterinary costs. A lot of non-profits do these clinics. Soul Dog Rescue drives down almost weekly from Fort Lupton and spays or neuters 70 to 150 animals in a weekend. They’re doing it, we’re doing it and others are doing it, but the waitlist we have is over 400 names long. Soul Dog’s is over 1,000. Dogs can have two or three more litters before we get to them at the rate we’re going,” she said. “We need funding, vets and facilities. There’s a huge lack of resources.” Todacheene is grateful for the Navajo Nation chapter houses and various churches and business that allow clinics to use their facilities for spay and neuter sites. She bases Turquoise Paw Rescue’s philosophy
Top: David and Nancy Weeks fly into the remote, single-runway airport at Shiprock almost weekly to take homeless Rez Dogs to shelters across the Four Corners Region. Bottom: Turquoise Paw’s Yvonne Todacheene has been rescuing, fostering and finding medical treatment for reservation animals for more than 10 years, but the need for pet homes shows no sign of easing. Courtesy photos
on the Navajo culture belief that Dine’ people are stewards of all living things – the earth and living creatures. Neither Todacheene nor Browning receive a paycheck for their work or even get reimbursed for gas in their vehicles. Todacheene is a caretaker. Browning is an event coordinator who works nights and weekends remotely. Both foster the animals until they can get them to a shelter or a forever home. At her residence in Farmington, Browning takes on the “bottle babies,” the ones too young to feed themselves. Sometimes, it’s a whole
litter, which her personal rescue dogs don’t seem to mind. Todacheene takes the rest to what has become known as “The Farm,” her land in Shiprock, where she has about 15 outdoor kennels. “The animals are safe and warm and fed until we can move them to a safer, better place,” said Browning. But sometimes that never happens and the tasks are overwhelming. The women coordinate with 70 to 100 shelters on a regular basis and about 10 to 15 pilots. “Everybody meets the Turquoise Paw Continued on page 27
APRIL 2021 // Flagstaff Business News
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Rough Year for Pets, Too Pandemic has caused challenges for pets and owners
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By Betsey Bruner, FBN
t’s tricky enough to match up homeless pets with new owners, but the upheavals of 12 months of pandemic conditions have added to the challenges of animal adoption. In some cases, it also has added new difficulties to the world of pet ownership. Sudden changes for families facing unemployment and a loss of income because of the sweeping effects of COVID-19 have caused some to have to leave their homes because of evictions and foreclosures. The unexpected and unwelcome chaos has left some pet owners to believe they have no other choice than to surrender their pets to animal shelters. It is a heartbreaking way to have to part with one’s pets, said Jennifer Brehler, executive director of the Humane Society of Sedona (HSS). “Sadly, so far this year, 25% of the animals surrendered by their owners to HSS were the result of housing challenges.”
For the Humane Society of Sedona, the focus is on companion animals, dogs, puppies, cats, kittens and other small household companions such as rabbits, guinea pigs and hamsters. “Our shelter is in a unique position that most of our animals come from other communities by way of being transported from other animal shelters, as we have a very low stray population in our immediate area of Sedona,” said Brehler, who began her career in animal sheltering and welfare 24 years ago at the Michigan Humane Society. However, transporting animals of all kinds became more complicated and worrisome when the pandemic was unfolding. “For the first few months of the pandemic, animal shelters across the country halted transporting animals to other communities, as there was so much unknown with how COVID may affect animals, as well as the risk to the people doing the transportation to other communities,” she recalled. “Once it was determined animals did not pose a significant risk and protective measures for people were put into place, we were able to begin transporting in animals to HSS.” One bright spot during the
pandemic is that pet adoption has become more popular, as people are spending so much time at home. “Early on, we saw a significant increase in the number of people stepping up to foster and adopt shelter animals, with them having more time available and especially for individuals living alone as they were looking for companionship,” she said. “A large majority also came forward to help homeless animals in general and to open up space at shelters for other animals in need.” There is some concern, however, that there will be a significant increase in the number of animals becoming homeless as the eviction moratorium is lifted across states, said Brehler, who lectures regularly at national animal welfare conferences and is an active member of The Association for Animal Welfare Advancement. “I’ve heard some shelters have experienced this already as tenants are choosing to move sooner rather than continue to collect charges that they will not be able to pay back as they have lost their jobs.” Meanwhile, the Humane Society of Sedona has been operating on an appointment-only basis since the pandemic began. “It has significantly changed the level of guest services
Antonio Lopez, who works as an animal care supervisor at the Humane Society of Sedona, takes Murphy on a brisk walk in the Sedona hills. Courtesy photo
and increased the satisfaction and connection to our adopters and others we serve with our surrender, rehoming and lost and found programs. Visitors get a better experience, and the stress placed on staffing and animals has greatly decreased.” Accommodations are still being made for walk-in traffic for various
programs, including some adoptions. For small animal and feline adoptions, adopters can visit in the animal rooms, but canine companion adoption meet-and-greet opportunities occur in the outdoor play yard and dog park. “At times, people may be asked Continued on page 27
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Flagstaff Business News // APRIL 2021 flagstaffbusinessnews.com
Ways to Stay Moving With Your Dog By Cheyenne Brown
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s hard as it may be to believe we are already in the fourth month of 2021, did you know that April is National Active Dog month? If you ever needed an excuse to get creative with ways to keep your dog (and yourself) moving, now is the time! I’m going to share with you some of the fun ways I’ve stayed active with my pup. The weather is getting warmer, so let’s get moving! A classic game of fetch or soccer are great activities that keep your dog energized and moving. Simply kicking a ball around with your dog will keep him running back and forth, and might even get other dogs playing along, too. It might seem like a lot of work, but building an obstacle course is a fantastic way to keep your pup active. It also challenges his mind and creates mental stimulation, which is just as important as physical exercise. There are several different types of puzzle toys for dogs, also. Slider toys that dispense treats are a great way to get to your dog’s brain – through his stomach! Arizona has no shortage of
great places to hike. Take advantage of the good weather to come and get out on the trails with your dog. Just be mindful of things like cactus – certain types of cactus “jump” onto any person or animal and are extremely difficult (and painful) to remove. If you go for walks on pavement, keep the heat in mind – your dogs don’t have shoes like we do. The heat can burn their paw pads. Don’t forget to pack plenty of water for both of you. Everyone’s dog is different. It’s important to be aware of your dog’s limits, as well as your own. Could you imagine living a sedentary lifestyle and then deciding to go run five miles without conditioning properly? It wouldn’t just be bad for your ego – it’s bad for your body. Dogs are no different and often won’t “complain” the way an out-of-shape person might. If you go on a long run or hike, your dog may be having the time of his life and seem like he’s got more energy than you’ve ever seen before. He’ll probably run his little heart out, but be aware of his limits to avoid injury. Have fun being active! FBN
Cheyenne Brown is the marketing manager for Olsen’s Grain.
APRIL 2021 // Flagstaff Business News
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ROUGH YEAR continued from page 25
PILOT DOGS continued from page 24
volunteers at the Shiprock airport. Sometimes we’re the only airplane, sometimes there are three or four others,” said David. David and Nancy Weeks fly in once a week with a mostly empty fuselage and fly out with crates full of dogs. “The most we’ve had is 15, with multiple puppies in some of the crates,” said Nancy. “Usually they are very quiet on the flight. I think they are terrified,” added David. “They might whine for a little while, but then they seem to go catatonic.” Turquoise Paw hosted its first spay and neuter clinic last month. In four days, volunteer veterinarians performed surgery on 178 dogs and cats, and administered 1,500 vaccinations. One hundred and one animals were put into rescue homes. Services were offered for free, paid for with $4,000 in donations raised through a GoFundMe page. “We are doing what we do because we love the animals and we are passionate about the animals,” said Browning. David and Nancy also are animal lovers and have their own rescue dogs. “It’s very hard not to want to take the Rez Dogs home,” said Nancy, who retired from a career in investment management. “It’s so much fun, the dogs are so cute and it’s wonderful to know they are going
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to better lives.” “We’re in a position to do this as a charitable contribution and I love flying light aircraft. It’s just about the perfect charitable work,” said David, who also is involved with Angel Flight, an emergency transport network for humans and LightHawk, an environmental conservation nonprofit that requires aerial photography. “I’m so proud of David,” said Nancy. “Within a month of his retirement, he found a way to combine his love of flying with doing something meaningful.” And that “burn baby,” as Browning once called him, now goes by Sage. “The doctor says he is eating and wagging his tail and the fluids are helping him a great deal. The vet staff has fallen in love with him,” Browning assured Turquoise Paw followers on Facebook. “Sage’s vet bill is continuing to be very costly. We know he is worth it but we could really use the help covering his expensive treatments.” To make a donation to Turquoise Paw, visit the Facebook page at facebook.com/TurquoisePaw/ or send a check to Turquoise Paw Rescue, P.O. Box 4707, Shiprock, NM 87420. FBN
to come back a short time later for the next open appointment time,” she said. “We monitor traffic flow, require masks and maintain physical distancing throughout the facility.” Many new procedures brought on during the pandemic may continue well beyond. “At this time, we intend to continue with this model past the pandemic,” Brehler said. “It has allowed us to streamline our programs, given us the time to focus on community involvement to help keep people and pets together, and dedicate better, not just more, time to the animals in our care.” Looking ahead, there will be additional challenges when pets have to adapt to a return to normal for their owners’ work and school responsiJennifer Brehler, who started her animal sheltering and welfare career 24 years ago bilities. Brehler says shelters, trainers in Michigan, holds a shelter dog inside the offices at the Humane Society of Sedona. and behaviorists are bracing for sepCourtesy photo aration anxiety in animals, especially for dogs. “We have seen this happen N High Country Humane, 11665 N. N Humane Society of Sedona, 2115 in the past with a smaller percentUS-89, Flagstaff, AZ 86004. For Shelby Drive, Sedona AZ, 86336. age of dogs when families return to more information, call 928-526For more information, call 928school and longer work days after 0742, or visit highcountryhumane. 282-4679, email info@humanesocisummer vacation. Given the extended org. etyofsedona.org, or visit humanetimeframe of the pandemic, there is societyofsedona.org. reason to worry.” N Coconino Humane Association, For those interested in providing 3501 E Butler Ave, Flagstaff, AZ N Verde Valley Humane Society, a home for an animal in need, there 86004. For more information, call 1520 W Mingus Ave, Cottonwood, are four main animal shelters with 928-526-1076, or visit coconinohuAZ 86326. For more information, adoption programming in the Verde mane.org. FBN call 928-634-7387, or visit verdeValley and Flagstaff areas: valleyhumanesociety.org.
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Flagstaff Business News // APRIL 2021 flagstaffbusinessnews.com
Spring is Ankle Sprain Season in Flagstaff By Anthony Rosales, DPM
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pring is sport season for many amateur athletes and weekend warriors in the Arizona area. It’s also ankle sprain season. Ankle sprains are one of the most common sports injuries we treat this time of year. As people emerge from their winter hibernation and start to get active again, they can injure their ankles playing sports such as basketball, baseball, tennis and soccer. Anyone who injures an ankle requires prompt medical treatment, whether it’s their first sprain or their fifth. Rest, ice, compression and elevation (R.I.C.E.) can reduce swelling and pain until the ankle can
be evaluated and treated by a foot and ankle surgeon. A sprain may not always be a sprain; the ankle could be fractured. Many athletes develop chronic ankle instability from repeated ankle sprains, causing their ankle to frequently “give way.” In some cases, these players may require surgery. Proper rehabilitation of an ankle sprain reduces the likelihood of developing chronic ankle instability. Here are three spring ankle sprain prevention tips from FootHealthFacts.org: 1. Perform warm-up stretches and exercises before playing sports.
2. Wear the right shoes for the sport. For example, don’t wear running shoes for sports that involve a lot of side-to-side movement, such as tennis and basketball. 3. Wear an ankle brace if you’re recovering from an injury or have repeatedly sprained your ankle. FBN FootHealthFacts.org is the consumer website of the American College of Foot and Ankle Surgeons (ACFAS). Anthony Rosales DPM, ABPS, ACFAS, a foot and ankle surgeon in Flagstaff, is a member of the ACFAS. Dr. Rosales can be contacted at 928-863-3864.
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APRIL 2021 // Flagstaff Business News
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What Does It Mean When a Realtor has an SRES Designation?
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By Paula Mack, SRES
et’s face it, not all buyers and sellers are alike. A Senior Real Estate Specialist (SRES) is a certified real estate agent who has received additional training that may be helpful in navigating real estate options and challenges for seniors 50 and over. This certification is under the umbrella of the National Association of Realtors, and the SRES designation is attained by those realtors who want to better meet the needs of those buyers and sellers close to or in retirement. Just as you may seek the advice of a certified financial planner for your finances, you may want to consider tapping into the advice and experience of an SRES realtor to discuss one of your largest assets: your real estate. Senior buyers and sellers are in a different stage of their financial lives and typically don’t need to consider job changes or school district locations, as their younger counterparts do. They may have more cash for a higher down payment, or even pay for their real estate purchases in cash.
Senior sellers may be downsizing from that large, multi-storied home into a single-level home or even a townhome or independent senior housing in order to simplify their lives. Some senior buyers may also consider investment real estate to augment their retirement income from pensions, 401Ks, dividends, annuities and Social Security. Location is important for most retiring buyers as well. Proximity to good medical facilities and public transportation lines becomes more important than properties “off the grid” that may have intrigued us 20 years ago. SRES agents understand that sellers have, in most cases, lived in their homes for many years, complete with a lifetime of memories, and have mixed emotions about making a move. It’s an incredibly intense and personal decision. The task at hand can seem overwhelming, to say the least! Luckily, SRES agents can help by providing options that may not have been initially discovered, in order to reach the seller’s/buyer’s needs. Knowledge is power and, in this case, ever so appropriate.
Questions you might ask an experienced SRES realtor include: how can you best modify your current home if you want to “age in place;” when does it make sense to consider a reverse mortgage; what type of independent living and skilled nursing facilities are available in Flagstaff; and what are the options for paying for them? Also, what other social services may be available for your specific needs; and what can you do with your lifetime collection of books and furniture?
SRES agents have great networking skills, experience and resources to direct you to the best source of information to hopefully reduce some of the stress of a senior’s new adventures, whether it’s staying put or moving on. Regardless of what you decide to do, it’s a big step. Talk to an agent who takes the time to listen to your plan and concerns and then let your new adventure begin! FBN
Paula Mack, SRES, is a REALTOR with Russ Lyon Sotheby’s International Realty. She can be reached at 928-699-6837 or paula.mack@russlyon.com.
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Flagstaff Business News // APRIL 2021 flagstaffbusinessnews.com
Four Ways to Support Local Businesses Affected by COVID-19
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By Caprice Daniels
ocally owned businesses are facing unique challenges, likely unlike any they’ve encountered before. Even as Arizona gets back to business, many owners are finding that they need to quickly adapt to stay afloat in light of the COVID-19 pandemic. To keep Arizona’s economy strong, it’s more important than ever to support Arizona-run businesses. After all, locally owned businesses recirculate over 50% of their revenue within the local community. Here are four simple ways to keep supporting local businesses.
ORDER TAKEOUT FROM YOUR FAVORITE RESTAURANTS
While you may not be lounging on the patio or hanging out at the bar in your favorite local spot, you can still enjoy your favorite fare at home. Consider picking up a couple takeout orders throughout the week. Missing meals with friends? Have a “dinner party” – everyone gets takeout and catches up over video chat while you eat.
BUY A GIFT CARD FOR FUTURE
SERVICES
Most salons and beauty studios are open for business, but not everyone is comfortable with services like this that require being within close proximity of others. Buy a gift card now to redeem when the businesses reopen, which helps them keep a flow of income to support employees who are unable to work right now. Plus, when the time comes to get that cut and color, you won’t even feel like you’re spending any money!
ORDER ONLINE FROM LOCAL RETAILERS
Business owners have quickly adapted this past year, offering delivery and order pickup. Now you can do order pickup just about everywhere – check with your favorite local shop to see if they’re offering this service.
DONATE TO NON-PROFITS IN NEED
Many non-profits have been hit hard as a result of COVID-19, especially with a reduction in donations and volunteers. If you can, consider making a monetary donation or even giving your time as a volunteer. If you volunteer
in person, be sure to follow health and safety recommendations, like wearing a cloth mask and washing your hands regularly. Together, Arizona will continue to move forward through uncertain times. Supporting local now means our economy will bounce back in no time! FBN
Caprice Daniels is a business deposit services officer with OneAZ Credit Union serving the northern region. OneAZ Credit Union is the largest state-chartered federally insured credit union in Arizona and offers a statewide field of membership, serving its
more than 140,000 members through 20 locations across southern, central and northern Arizona. To learn more, visit OneAZcu.com.
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APRIL 2021 // Flagstaff Business News
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The Importance of Movement By Dan Rubin, N.D., FABNO
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he human body is designed around movement; without it, we would cease to exist. As movement declines, so does health and longevity, which means that movement is so vitally important that it sustains life. Consider the human form. Without blood pressure, we cannot move our blood; thus, our heart must be in constant motion. Without transport of blood, we cannot deliver oxygen, nutrients or medicaments to our tissues and ultimately our cells, then send the blood back for a refill. Then, there’s our lymphatic system, carrying fluid that aids the trafficking of waste from the cells and organs of the body. When we are tired, we sleep, the more significant aspect of which requires rapid-eye movement. Finally, from a macroscopic perspective, it is a general human instinct to move, to travel and to seek out new surroundings.
CIRCULATION
Lately and during the last year, many of us have had to give up much of the movement we were used to: movement around town in our cars, walking into town or perhaps flying to a different part of the world.
COVID-19 happened and we all slowed down and stopped moving as much. Many of us became more fatigued, and then when we went to move again, we found that we lost motivation or perhaps were simply just not as interested in moving or exercising as much as we were before our nation’s health crisis. Movement of muscle, of bones, of the entire human organism is important to keep things flowing; otherwise, as we become more sedentary, our blood becomes more sluggish. Sluggish blood, although not a true medical term, can lead to what some refer to as “stickier blood,” which, in medical terms, means hypercoagulable. Those in a hypercoagulable state are certainly at risk for a blood clot, which often begins in the lower parts of the legs. This is also a way of saying that someone is inflamed or has a lot of inflammation in their body. Thus, proper movement is a way to reduce inflammation and keep nutrients flowing to the tissues.
OXYGEN DYNAMICS
We could not have a discussion about inflammation and blood flow without talking about oxygen dynamics. In order to continue living, we must breathe in oxygen and out carbon
dioxide. As a reminder, plants do the opposite – one of the many reasons we get along so well with plants. As we breathe in the oxygen, it becomes transferred through several different membranes and ultimately into a red blood cell, which then has the responsibility of delivering the oxygen to every cell of the body. Without proper movement, the blood is sluggish and the oxygen is not delivered efficiently. What then? Well, if a cell is deprived of oxygen, it shifts its metabolic machinery to accommodate its less-preferred environment. When this happens, we get symptoms such as headache, shortness of breath and pain. If this becomes chronic, we may move into a disease state, which is represented differently depending on the situation, circumstance, diet, sleep patterns and hydration state, among other health variables.
HOW MUCH MOVEMENT?
People move differently; some jump, some run, some walk and others prefer to swim. Babies crawl and the older we get, the less we tend to move. Some people enjoy moving more than others and some need quick movements (like basketball), while others prefer longer, slower movements (like yoga). Some prefer
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exercise and some prefer what we refer to as non-exercise movement (parking far away, taking the stairs not the elevator, gardening). The important part is to do something every day, in some way. Through the pandemic, in 2020, I found that many people simply either slowed down or stopped moving for the most part – they simply stopped exercising. Then, I saw that people’s lab tests, as a result, were changing. Further, they started to eat differently and they became more fatigued. In fact, many people did not leave their dwellings for weeks at a time, and as that happened, their bodies and systems became more sluggish. It is important to remember to move, even if you stand watching TV and spread your arms wide and do 50 arm circles. Or, maybe while you are talking with your spouse in the living room, you do a plank, or even some squats or toe raises or jumping jacks – even just five at a time. The point is that you do something in terms of exercise-based movement. Many people have physical limitations because of medical conditions; some people cannot stand up without assistance. In such a case, I would most likely
recommend intentional movement of their arms, even raising and lowering the arms 10 times in a row, as fast or slowly as they can, and repeat that set three times – and do that three to 10 times per day. Then, with assistance, stand up and sit down five times each day. Along with the proper nutrition, that person will become stronger, and eventually be able to move more. The point is that we all need to move – life depends on it – but, as usual, we are all always in unique situations. FBN
Dan Rubin, ND, FABNO, is founding president of the Oncology Association of Naturopathic Physicians. He is the co-founder of Aspen Integrative Medical Center in Flagstaff and medical director of Naturopathic Specialists, LLC, in Scottsdale.
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Flagstaff Business News // APRIL 2021 flagstaffbusinessnews.com
Mindfulness: What it is; How it Works
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By Keelyn Riley, LCSW
imply put, mindfulness is the practice of being fully present. In our day of technical addiction and multitasking, this is actually more challenging than ever before, which is probably why mindfulness is becoming so mainstream. There is a desperate need to feel more connected and content. For some, this practice comes naturally. Those who are really present in the kitchen, preparing loving meals and eating with consciousness, already do this practice instinctively. Those who immerse themselves into various arts or spend deep time in nature have mindfulness already as practice. Mothers
who are nursing a new baby with full love and attention lose a sense of linear time because of being fully present in the experience. In other words, the practice is super simple and applies to everyday activities. However, when we multitask (e.g. checking a phone or other forms of distraction) during these special pauses in life, we disrupt the brain activity that activates the biological effects of true mindfulness. Multitasking is the antithesis of mindfulness. Multitasking keeps us in a state of tension mentally, emotionally and physically. It keeps the sympathetic nervous system in a low-grade response, which produces a cascade of chemicals that tell the body stress response is happening. This
// Those who immerse themselves into various arts or spend deep time in nature have mindfulness already as practice. Mothers who are nursing a new baby with full love and attention lose a sense of linear time because of being fully present in the experience. In other words, the practice is super simple and applies to everyday activities. //
literally changes our brain chemistry and can affect everything from sleep patterns, metabolism/digestion, immunity, learning and memory and the inability to emotionally repair from painful life events. In addition, it spills over into our relationships, work and other important areas of life. We can see the effects of this in our “social nervous system” in the way people drive and walk through the grocery store. There is a sense of aggressiveness, anxiety and disconnect in the way people move around others to hurry up and get where they need to be. How do we change this? There is nothing fancy or complicated about learning to practice being fully present in the moment. Typically, we might begin with noticing the sensory experience of sound, temperature, smell, taste, color and other experience of feeling tone. This may move a little deeper to noticing the movement of breath in the body. The art of mindfulness is to “witness without judgment.” When we can learn to observe a sensation in the body without deciding if we like or dislike it, but to notice as it is, this spills over to observing our emotions without getting lost in them, our thoughts without getting carried away and our exchanges with others without taking
things so personally. It teaches us to tolerate and even accept those things we cannot change. We learn to breathe deeper and more consciously. We are able to demonstrate kindness and compassion in situations that could be triggering to the ego. Letting go of frustrations becomes easier to do. Yet, we don’t become “doormats.” In fact, we are able to build a skill set to deliver assertive boundaries with clarity and wisdom. Our relationships improve. Our digestive system is able to more fully do its job when we slow down and eat thoughtfully. We stop repeating habitual patterns that are not helpful. Everything changes. However, like training a muscle in the gym, we have to practice it. The beautiful thing is we don’t have to add anything extra. All we need to do is slow down, take a breath and connect to what is in front of us. This mental focus activates regions of the brain that reduce anxiety, depression and stress responses. The practice becomes a natural medicine to supplement and support all other aspects of our well-being. You can find simple guided practices on the internet, YouTube, podcasts, phone apps and other easy and available spaces. Most communities have some kind of mindfulness-based
classes, lectures and teachers. There are countless books and articles written on the subject. The resources are abundant, with a variety of approaches. Individuals can find the practice that works for them. FBN Back2Basics is an adventure recovery program for young adult males from 18-30 with substance abuse issues looking for a positive and meaningful life. Back2Basics is an Arizona state licensed and Joint Commission nationally accredited treatment center offering up to six months of daily programming. Back2Basics Outdoor Adventure Recovery combines residential therapeutic counseling with experiential outdoor adventures to treat individuals with substance and alcohol addiction and lead them through rehab and recovery into long-term sober living. The program is highlighted by spending time in the beautiful serene wilderness where individuals are physically challenged, their minds are cleared and they learn ways to defeat old addictive thinking patterns through various outdoor adventures. Now accepting insurance. Keelyn Riley, LCSW, is a therapist with Back2Basics. For more information, call 928-814-2220, email rduprez@b2badventures.com or visit back2basicsoutdooradventures.com
APRIL 2021 // Flagstaff Business News
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33
Healthy Aging with Optimal Hormones By Christina Kovalik NMD, LAc
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rom Baby Boomers in their 60s and 70s to Millennials and everyone in between, aging is inevitable. But the aging healthfully movement is here! People are no longer comfortable with getting older and not feeling their best. Many people desire to stay feeling young, healthy and vibrant, no matter their age. Overmedication with synthetic medications is not the answer. If we shift the focus on healthy aging through hormone optimization safely, it will not only relieve symptoms
of imbalance but also improve our quality of life. Optimizing hormones will decrease visceral fat, decrease inflammation and lower the risk of cardiovascular disease and cancer. Multiple studies show bioidentical hormones have protective benefits on the heart, brain, bone, breast and prostate.
BIOIDENTICAL VS. SYNTHETIC HORMONE REPLACEMENT
Bioidentical hormones are derived from plants and are more likely to act like the body’s natural hormones. Bioidentical hormones are made by a compounding pharmacy and are
N EW
// Bio-identical hormone replacement, when given in the appropriate individual dose, method and proper monitoring by a hormone specialist, can safely be a key component to aging healthfully while decreasing risk for age-related diseases such as Alzheimer’s, osteoporosis, cardiovascular disease, obesity/insulin resistance, diabetes and some cancers. //
not patented. Synthetic hormones are chemically or synthetically made by a pharmaceutical company for the sole purpose of being patented. Synthetic hormones are not like our natural hormones. Synthetic forms often contain metabolites of hormones that are reabsorbed in the gastrointestinal tract and can cause carcinogenic effects in the body. For example, Premarin is a synthetic estrogen that comes from horse urine. It contains 10 different metabolites, none of which are the active form of estrogenestradiol. The dangers of using synthetic hormones were highlighted in 2002 in the Women’s Health Initiative (WHI) study. This study showed that using synthetic progestin (progesterone-like) Provera and combination Prempro (synthetic progestin and estrogen) increased the risk for blood clots, heart attack, stroke and cancer. The estrogen-only group had less cancer risk than the progestin/estrogen combo. As a consequence of this study, there was a dramatic 79% decline in utilization of all hormone therapy and patients suffered with more hormone imbalance symptoms. The WHI study did not consider differences in
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action and risk associated with other forms and routes of administration of hormones, the age of the participants or pre-existing conditions. It also omitted testosterone as a component of hormone optimization. The WHI study was great at showing that synthetic oral hormones are harmful. However, it was skewed in that it blanketed all hormone replacement therapy as increasing risk. As a result, many physicians as well as members of the general public continue to remain confused about appropriate hormone options and safety. Bio-identical hormone replacement, when given in the appropriate individual dose, method and proper monitoring by a hormone specialist, can safely be a key component to aging healthfully while decreasing risk for age-related diseases such as Alzheimer’s, osteoporosis, cardiovascular disease, obesity/insulin resistance, diabetes and some cancers. Optimizing hormones is key in healthy aging. Hormone optimization is monitoring the most effective dose that promotes an optimal blood level range where patients feel the best. Optimal hormones may improve physical,
mental, emotional and sexual health and promote an overall sense of well-being. FBN
Dr. Christina Kovalik NMD, LAc, The Vitality Doctor, is a naturopathic physician and acupuncturist specializing in hormone optimization, optimal health and vitality. She is a new Flagstaff resident, practicing since 2004, and opened her second location in Doney Park in 2020. For more information thevitalitydoctor. com or call 928-863-6086.
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Flagstaff Business News // APRIL 2021 flagstaffbusinessnews.com
What is in the American Rescue Plan for Your Business?
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By Chris Pasterz
his month, we are going to unpack how the American Rescue Plan Act, the most recent law passed by the federal government, impacts you and your business. The economy is being flushed with cash, $1.9 trillion, and it is good to know where it is flowing so you can figure out how to benefit. There are seven major categories for where the money is going: people, health care, Native American Tribes, education, veterans, state and local allocations, and small businesses. It is helpful to know the major categories of where the money is pooling, as your business and employees may be able to sell your services and products directly to those organizations and institutions that are being pumped up. The American Rescue Plan acts very similarly to when somebody receives a large dose of antibiotics and quickly begins to recover, but as we all know from experience, if we stop taking the antibiotics because we feel better, we relapse in our recovery and the whole process takes longer.
SURGEONS continued from page 1
and two fingers. She’s doing well.” Through their work – performing intricate microvascular reconstruction and reattaching limbs – the surgeons have often found themselves making headlines. “Over the course of about four or five years, we did about five arm re-plantations,” said Dr. Lex. “That was kind of a big deal that required a team approach with orthopedics and general surgeons.” One patient was an 11-year-old girl whose arm was severed in a truck accident. Another was an Arizona Cardinals football player, also in a car accident. Both surgeries were successful. For more than 30 years, the plastic surgeons have managed their practice, plus been on call at Flagstaff Medical Center (FMC) for emergency trauma cases that are often the result of recreational activities, barroom brawls or car wrecks.
TOGETHER AS GENERAL SURGEON RESIDENTS
The doctors met when they were doing their general surgery residencies together at Case Western Reserve Care System in Ohio, in the early 1980s. Dr. Lex came to Flagstaff in 1989. “I had a wife and three little kids and was taking calls every night,” he said. “Jack arrived about 10 months later. He was the light at the end of the tunnel for me. It was so great to get him here.” In 1991, they were practicing from
This is a good metaphor to keep in mind, because as the Rescue Plan Act gives us and our businesses a boost, it will not guarantee a steady and swift recovery. The true recovery comes from our own (individual and business) fiscal resilience, and that means having savings, managing our cashflows, knowing our business and individual “redlines,” following a budget, and adapting our business models to reflect the new recovering economy. Many businesses are already adapting their business practices in this new “Viral Economy” we find ourselves in by managing inventory, credit terms, where and how they market, altering staffing solutions to be flexible and finding new markets for sales. Now that we are thinking both in terms of where the stimulus money is for business and what we must do on our own to keep our business recovery steady, we are better positioned to make the most of the opportunities as they apply to our businesses. The very best way to get your business cashed up still remains the SBA’s Paycheck Protection Program (PPP),
and the Rescue Plan Act is making those PPP loans more accessible and really targeting those businesses most severely impacted (restaurants and bars). The PPP eligibility has been expanded to include all businesses, including non-profits with the exception of 501(C)4, Lobbying Organizations. This means that all other non-profits, limited liability companies, sole operators, limited partnerships, independent contractors, and gig workers may qualify to apply for a PPP Loan. The extended application deadline is now May 31. Your business now has two more months to apply for either your first or second round of PPP Loans. This article does not focus on the eligibility and program criteria that make the PPP the best source of cash for businesses affected by the pandemic, as past articles have addressed this point and a quick Google search can explain the benefits and costs. Restaurants and bars have a newly-created Restaurant Revitalization Fund, which offers financial support to family and privately-owned establishments and those chains with fewer than 20 locations. A sizable
amount ($5 billion) is available for small restaurants and bars with less than $500,000 in revenue for 2019. It has been created in conjunction with the Restaurant Revitalization Fund. Applications are expected to be opened this month and administered by the SBA; therefore, bookmarking this page sba.gov/funding-programs/ loans/covid-19-relief-options and keeping an eye on updates will keep you and your business in direct contact with the latest information and applications. The SBA either directly administers or facilitates administration of the major financial programs mentioned in this article, PPP Loans, Restaurant Revitalization Fund, the EIDL program, Shuttered Venue Operators Grant Program and the Community Navigator Pilot Program. Economic Injury Disaster Loans (EIDL) continue to be viable options for access to operating cash, albeit not as forgivable as PPP Loans. This SBA-administered loan fund has an additional $15 billion injected into its lending pool. A clean grant option is available, known as the Shuttered Venue Operators Grant Program.
the Physician and Surgeons Office Building, which was at the north end of FMC. “We quickly outgrew the 3,000 square feet there and decided we needed a bigger place,” said Lex. “This land became developed here [on North San Francisco St., across from FMC] and we decided to have the surgery center.” Within the next few years, the young plastic surgeons became land developers and landlords, overseeing the buildout of five medical buildings, including the 11,000-square-foot Plastic Surgeons of Northern Arizona (PSNA) building. On April 1, 1996, PSNA became the first free-standing surgery center in Flagstaff. Instead of having one operating room, the doctors planned for growth and built two. The privacy worked well for patients who wanted to maintain their anonymity, often while undergoing cosmetic surgery procedures such as facelifts and tummy tucks. The doctors say their mission with PSNA always has been to provide state-of-the-art surgical care to all residents of Northern Arizona. Surgeries range from elective procedures like browlifts and body sculpting, to reconstructive operations after skin and breast cancer, to structural surgeries to correct congenital defects like cleft lip, cleft palate and microtia ear. They also perform endoscopic carpal tunnel and trigger finger release surgery, administer Botox injections, resurface skin and use dermal fillers.
They say it’s a nice variety – about a third hand surgeries, a third reconstruction, and a third cosmetic. “It’s really great for keeping skills up in those areas, along with covering the ER for trauma injuries,” said Quigley. “I think our congenital patients, those who need multiple procedures for cleft lip and palate or microtia ear reconstruction, are one of the groups of patients that we develop close relationships with,” said Lex. “We see these kids from newborn to 21 years old. We’re operating three to seven surgeries on these kids. They are so appreciative.” “We see a lot of children,” said Quigley. “A lot of the treatments we do for them makes such a difference in their life. It’s very rewarding to close a palate or lip, or help them with an issue with a hand, like a webbed hand, or too many fingers.” The practice also has allowed the doctors to participate in medical missions, often with a team of other local physicians and healthcare professionals, sometimes after a natural disaster and usually in less than sterile conditions. “It gives you that skillset to go to other countries like Brazil, Haiti and Mexico and treat patients there. A good part of it is training the locals to do some of the procedures on their own. When you can go back to a country several times, it’s neat to see patients you treated earlier,” said Quigley.
OPERATING ON A HANDSHAKE
The surgeons started their partnership with a handshake. Now, Plastic Surgeons of Northern Arizona operates three offices in Flagstaff and Sedona, including Northern Arizona SurgiCenter and The Hand Center of Northern Arizona. “We didn’t know what the heck we were doing,” said Lex. “It was scary. They don’t teach us a lot about business in medical school and residency.” “Jack and Steve were pioneers in this regard,” said PSNA Administrator Steve Schwartz, who joined PSNA within a week of its opening. “Their bold and successful venture clearly impacted the way health care has been delivered in Northern Arizona over the past decades, in a very positive way.” The doctors have enjoyed a steady practice of challenges together outside of the operating room, too. “We started hiking and doing some kayaking,” said Quigley. “Mostly at this point, we do mountain bike trips, a lot of trips over the San Juan mountain area though Silverton Mountain passes. Recently, we’ve been doing Arizona Trail trips. We just finished the Flagstaff to Payson stretch in October. Ironically, we do more talking about the business on those trips than in the office.” “Even though we share the office, we’re so busy, we hardly get a chance to talk,” said Lex. “So, on the trips to mountain bike rides, we find it’s
This program received an additional $1.25 billion under the Rescue Plan Act. Two other federal programs have received major cash injections, both of which are aimed at connecting local, small businesses with financing available to them through state, tribal and local government programs, known as the Community Navigator Pilot Program and the State Small Business Credit Initiative. Essentially, these programs are now coming online with funding to increase the availability of business financing capital through small local, community and non-profit lenders, which is a good thing for stabilizing business recovery and developing economic resilience in our business community. To learn more about specific business opportunities or other American Rescue Plan Act category allocation details and what impacts they may have, please feel free to connect with me by email or phone. FBN
Chris Pasterz is the Coconino County economic development manager. Pasterz can be reached at cpasterz@coconino.az.gov or 928-679-7134.
a good time for prolonged business meetings. It gives us a chance for visioning for the future.” Good friends before the practice and good friends through the years, the surgeons have raised their families in Flagstaff, fully integrating their busy schedules with active outdoor lifestyles. Both couples, Dr. Lex and his wife, Lisa, and Dr. Quigley and his wife, Janean, have had four children.
GUIDED BY A MANTRA
When making business decisions, the doctors say they have been guided by this simple mantra: “Do whatever is best for the patients.” These days, Lex and Quigley believe what’s best for their current and future patients is to fortify their practice with additional talent. Adam Boettcher, M.D., joined PSNA in 2012. Jeffrey Gibbs, M.D., joined last summer. “They’re going to be the new guard in a few years, but with them taking a lot of the calls, we’re happy to hang around to make a nice transition,” said Lex. “Both in our surgery center and in our office we’ve been extremely lucky to have excellent and loyal employees who have stayed with us through the years,” said Quigley. FBN
APRIL 2021 // Flagstaff Business News
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Flagstaff ATHENA Anne Newland Recognized for Leadership Through Pandemic
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r. Anne Newland is the 2021 ATHENA Award recipient, an honor sponsored by the Greater Flagstaff Chamber of Commerce. She has been serving as North Country HealthCare CEO since December 2015. Prior to that, she served as the chief medical officer. Under her leadership, Dr. Newland developed the North Country HealthCare Foundation and launched a community-based family residency program, bringing much-needed doctors to the region. The organization has nearly 500 employees and revenues of more than $50 million annually. Newland has been recognized at the regional and national level for her leadership, philanthropy and work in health care, and has spoken nationally on topics concerning COVID-19 and its impact on the Navajo Nation. According to the nomination form, “Dr. Newland has demonstrated exemplary leadership in responding to the COVID-19 pandemic. Dr. Newland remained ahead of the virus as best as possible, from being the first healthcare provider to create an online symptoms checker tool, to
quickly adapting to the ever-changing guidelines and best practices for the COVID response.” North Country clinics span Northern Arizona, from Bullhead City to the Grand Canyon to the White Mountains. “Anne was a central part of the reason I accepted the position at North Country,” wrote Chief Medical Officer April Alvarez-Corona, M.D. “Both as a clinician and administrator, she understands and promotes the mission to provide quality health care to underserved populations. She has been and continues to be a great mentor in my growth as a clinician leader and administrator. In addition, during the pandemic, a time of tremendous stress and uncertainty, she has been a steady guide, allowing us to maintain operations, community and patient focus, and staff morale.”
YOUNG PROFESSIONAL MEGAN ROACH DEMONSTRATES HEALTHCARE FUNDRAISING CREATIVITY DURING COVID-19 Megan Roach, an events specialist with the Northern Arizona Healthcare Foundation, has received the
ATHENA Young Professional Award. Roach oversees large community events such as the Turquoise Ball and Taylor House Century Ride, which support community health and hospital programs. According to the nomination form, Roach was instrumental in managing seven fundraising events during the pandemic, with its social distancing challenges, and shifting to virtual event platforms. “Despite the many responsibilities Megan takes on, Megan is a servant leader who strives to ensure the success of the greater good of the foundation and overall community,” wrote events coordinator Melisa Anne Newland, M.D. Guevara, who worked with Roach as an intern. “Her patience, passion and willingness to assist others is seen in everything she does.” nominee,” said Greater Flagstaff “During the individual interviews with the nominees, it was hard not to Chamber of Commerce CEO and shed a tear given the stories about the President Julie Pastrick. “I couldn’t be more pleased that during an odds they had overcome getting to a extremely difficult time we are able to place of excellence. And none would shine a spotlight on so many business ever admit that they were deserving achievers who might not otherwise be of the honor, yet their qualities and recognized. Thank you, Flagstaff, for passion and drive overshadowed all of your nominations.” any doubt that they were a perfect
Megan Roach
This year’s judges were LaVelle McCoy, Jamie Whelan, Misti Warner and Bonnie Stevens. FBN
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Conducting a Forensic Financial Analysis in Divorce Proceedings: Part 2
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By Jenny Staskey
n Part 1 of this article, several due diligence tips were provided around asset and debt disclosure, income and expenses that may be relevant in determining spousal maintenance or child support. So, what are some additional ways to dig deeper when one suspects that there are additional undisclosed assets or debts? Furthermore, what are some tips for discovering undisclosed income? In reviewing bank statement activity, it is important to make note of any payments for property taxes that pertain to property that has not been disclosed. In addition to the name of the county treasurer in the payee field, often the parcel number is noted. Likewise, if a credit card was used to make a tax payment, the name of the county will be evident. From there, one can use the internet to obtain more information about the ownership of the parcel from the county assessor’s website. Insurance policies are also a good source of information regarding assets that are
of value since they are often listed within the policy. Real estate loan applications are also valuable sources of information, as applicants provide asset, debt and income information. Assets that are listed on a loan application but not disclosed during the divorce should be investigated. The same holds true with income claims on a loan application. Income on a loan application should have supporting documentation that can be traced to what is being disclosed during a divorce. Federal income tax returns should be reviewed for assets that generate income, such as retirement plan distributions, dividends, interest, rental income and other business income. If one of the spouses has an ownership interest in a business, a business valuation may be in order so the value of their “interest” can be determined. It is often useful to search the Arizona Corporation Commission website for evidence of ownership or control of other business entities. With respect to undisclosed defined benefit pension plans and employee stock options, it is useful
to research the employer’s benefit plans either online or to obtain the information via subpoena. It should be noted that defined benefit pension plans are valued differently than a typical IRA or 401(k). The value that is reflected on an annual statement, such as plan statement for the Arizona State Retirement system, does not truly reflect the value of pension benefits to the plan participant. Instead, it reflects what has been contributed to date, as well as the value if the plan were cashed out. Also, not all pensions require employee contributions, so the existence of the plan may not be evident by merely reviewing a paystub. That being said, W-2s do indicate the existence of pension or retirement plans. Some employees have both types of plans (a deferred compensation plan plus a defined benefit plan). Again, it is important to have a thorough understanding of the true benefits provided by that particular employer. In reviewing bank statement activity, cash withdrawals above what was deemed to be “normal” spending should also be tracked, as they might
be indicative of a cash hoard or community waste. If a safe deposit box has been disclosed, have the contents been inventoried? If there is suspicion of undisclosed bank accounts and safe deposit accounts, a subpoena may be in order. Likewise, any credit card cash advances should be scrutinized. Speaking of credit cards and debt in general, it is highly recommended that each spouse obtain a credit report. Any debts on the credit report should have been disclosed. If there are open accounts with balances, these should be investigated. With respect to the underreporting of income, it is important to search for deferred bonuses or other income that may have been deposited after what is called the date of “service.” If this income was earned prior to that point, then this should be a topic of discussion and investigation. If there is a closely held business and there is suspicion of funds being diverted or not being deposited, it may also be wise to investigate. Finally, if one spouse is claiming that property is
“separate” property because he or she had a particular retirement account or other asset (such as real estate or a business) prior to the marriage, additional analysis is needed, because community funds may have been added during the marriage. In closing, one would hope that both parties to a divorce would be honest and transparent when dividing property and providing the income and expense information that is needed for spousal claims or child support. Hopefully these tips are helpful where there are concerns that one party is being untruthful during divorce proceedings. FBN Jenny Staskey, CPA, CFE, CDFA is employed by Aspey, Watkins & Diesel, PLLC as a forensic accountant in support of legal services. She can be reached at Jstaskey@ awdlaw.com.
Emerging Winemakers Competition Returns Virtually 2 seminars. 3 speakers. 7 judges. 1 Best in Show.
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n the past decade alone, the Arizona wine industry has grown from 20 to over 100 licensed wineries. On Saturday, April 24 from 9:30 a.m.-2:15 p.m. PDT, the passion and talent of those helping to shape this flourishing industry will be celebrated at the Emerging Winemakers Competition & Symposium. Organized by the Grand Crew, a Yavapai College Viticulture and Enology student/alumni organization, at the Yavapai College’s Verde Valley campus in Clarkdale, Arizona, the free virtual event will feature two wine seminars with three speakers and the competition’s seven judges will choose one “Best in Show.” “After canceling last year’s event due to COVID-19 safety precautions, we are excited to return this year as a virtual event for wine lovers throughout the state,” said the competition’s organizer, Bill Anderson. “As one of our state’s fastest growing industries we created this event as a platform for those new to the industry to be recognized for their efforts in helping it flourish.” An “emerging” winemaker is anyone at least 21 years of age whose wine is not available commercially. Wine submissions are being accepted for the competition until March 31. For entry forms and submission details, visit emergingwinemakers.com. This is a great opportunity to learn from industry leaders and winemakers.
The Symposium is FREE and open to the public. For more information on this event, the full rules of the competition and entry forms, along with acquiring virtual symposium tickets, visit: emergingwinemakers.com. FBN
APRIL 2021 // Flagstaff Business News
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RANCH continued from page 14
most desirable golf and recreational community in Northern Arizona.” “I think Flagstaff Ranch is a hidden gem and we are starting to see more notoriety of the club,” said Slack. “We were ranked 20th in 2019 by Golfweek Magazine and most recently we moved up to 18th in Arizona. “We were recently informed we will have a full-page feature in an upcoming issue.” The history of Flagstaff Ranch is noteworthy, as the Flagstaff Dairy once resided on the property. “As a kid, this was the prettiest spot ever,” said Flagstaff native Martin Zanzucchi, whose grandparents purchased the Flagstaff Dairy in 1929. “It had beautiful surroundings and I used to love visiting my grandparents’ home. It’s a very special property and has the best view of the Peaks. We never hunted, so that’s why there are so many large herds of elk and deer. When I’m out there golfing, I’ll remember funny stories on different parts of the property.” Currently, Flagstaff Ranch Golf Club hosts 20 major member golf tournaments and events each year. “We have weekly men’s and ladies’ games, instruction clinics and junior camps, plus a variety of social activities and programs for our non-golfing members,” said Slack. On May 14, the Greater Flagstaff Chamber of Commerce will host the
Coca-Cola Chamber of Commerce Golf Classic. “Our biggest event is the Men’s Member Guest, The Lumberjack,” said Slack. “It’s the second week of June and a three-day golf tournament that allows our members and staff to showcase the club to their guests.” About 20% of Flagstaff Ranch Golf Club is year-around residents and members. “The membership here is a great group of people. The personality of our club is that we’re a bit more of a relaxed environment, even though we provide high-service and a high-end condition of the golf course,” he said. Offerings include a restaurant featuring specials such as Fish Fries, Cajun and other cuisine prepared by Chef Lee Begay and Food and Beverage Director Jamie Adams. Flagstaff Ranch Golf Club offers a limited number of non-residential memberships, as well as a trial membership that allows individuals to experience the club for a season before committing to a full-time membership. “I just enjoy all the aspects of what goes into managing a club, working with our staff and membership committees, golf department, golf maintenance, marketing, membership, sales and food and beverage,” said Slack. “I get great enjoyment from seeing joy on our members’ and guests’ faces.
I’m a bit of a people-pleaser and I enjoy making people happy.” Slack lists past Flagstaff Ranch General Manager John Ott as one of his mentors. “When looking over the candidates for general manager, Eric was head and shoulders above the other candidates. He is extremely organized, professional and very knowledgeable about golf operations at a high-end country club. It’ll be challenging, but he’ll do a great job.” Slack and his wife, Mindy, a merchandiser and buyer at Flagstaff Ranch Golf Club, have a 10-year-old daughter named Ellie. Flagstaff Ranch Golf Club opens for the season on April 23. For information, call Membership Director Max Wallace at 928-226-3126.
MY LAST CELEBRATION:
That would be our daughter Ellie’s 10th birthday. She’s a little bit of a golfer, too.
ADVICE I DIDN’T TAKE:
While working for the Penn State Golf Courses, I told a co-worker that I had accepted a job at TPC Scottsdale and would be moving to Arizona. This person, who will remain nameless, told me that he thought it was a bad idea and that I should stay at Penn State to gain more experience before moving on to a big-time facility like TPC.
EXIT ROW continued from page 14
up on pens and glue sticks from the supply cabinet or little bags of airline pretzels. Keep neat files for the next person, associate or team and prepare a brief report on the status of current projects. N Provide an exit interview. Offer to give a meaningful assessment of your time with the company. You may note what training sessions were particularly beneficial, give tips for recruiting or make suggestions to help new hires assimilate into the culture. N Stay connected. Recognize you’ve created valuable history and goodwill. You’ve put a lot of time and energy into the past. Protect that investment and maintain your relationships. When alternative plans Needless to say, I took the job.
MY FAVORITE BOOK:
As I started getting into the business, I read books on leadership. My favorite is John Maxwell’s “Developing the Leader Within You.” I still have it on my shelf.
HOBBY I’D LIKE TO EXPLORE:
I would say I’m already exploring it: fly-fishing.
happen in life, like a new job or business opportunity, that require you to re-calibrate your current flight path to an amazing destination that recently appeared on your radar, it’s important to think through how you will exit your current situation. That experience you shared should not be tossed aside, like the plane’s emergency exit door. Keeping the end in mind will help you execute a meaningful and successful exit row strategy and perhaps save you from being voted off a future island, if things were to come to that. FBN
Bonnie Stevens is a public relations consultant. She can be reached at bonnie.stevens@ gmail.com.
WHAT I’VE LEARNED THROUGH THE PANDEMIC:
People really wanted to get outside. During the start of COVID, golf proved to be a refuge for people, as they were still able to get outside and play, plus the weather was so nice. FBN
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SURVIVAL continued from page 3
conducting a business meeting, engaging in a news interview for programs like NBC’s “Dateline” or publications like USA Today, or teaching urbanites how to make fire with a stick and a stone, Lundin arrives in a shirt and shorts. His long, blond hair is tamed by braids and a bandana; his feet are bare, toughened by the Arizona landscape. His gaze is steady, his intention is focused, his cadence is measured and his presence commands respect. “I took an ALSS course because I have always been concerned about personal safety,” wrote Susan MacIver. “Whether in the city or traveling through the loneliest stretches of wilderness, I wanted to feel that I knew ways to help myself and others, should the need arise. While I don’t have much experience in the wild, it can still be brutal to be stuck in your car in a traffic jam that lasts for hours. The course I did attend, I loved! I count it as one of the highlights of my outdoor experiences. I was in the ‘Save Your Butt’ overnight course, i.e., your car breaks down or you are lost on a hike. It was tremendously informative and Cody was more than professional. As a matter of fact, his demeanor was such that I knew he was deadly serious about teaching us how to survive a potentially life-threatening situation.” As COVID-19 cases spiked through the last year, so did sales for his best-selling books, “98.6 Degrees: The
Art of Keeping Your Ass Alive” and “When All Hell Breaks Loose: Stuff You Need to Survive When Disaster Strikes.” In them, he offers a straightforward scientific account of how the brain works when the body perceives a threat and what happens to the body – how blood vessels constrict, breathing becomes shallow, judgment is impaired – and how hypo- and hyperthermia impact our gross, fine and complex motor skills. He also discusses how to control fear, which includes being aware of our surroundings, and a practice he calls “cultivating rational insanity.” During a survival episode, you’ll be taxed to the limit on all levels. In order to prevail and mitigate the panic factor, you’ll have to be as cool as a cucumber. You’ll need to approach your situation in a somewhat detached and rational manner, while gearing up your mind and body to accomplish the insane if necessary, thereby smashing all self-imposed limitations. Funneling the intense energy of insanity and uniting it with the sound coolness of rational decision-making creates a potent force in emergency scenarios. FBN To learn more about Lundin’s Aboriginal Living Skills School and programs, visit codylundin.com/testimonials.html or contact him at 928-713-1651 or abodude@ codylundin.com.
Cody Lundin teaches how to find water in the arid Arizona landscape and how to make it safe for drinking. Courtesy photo
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121 E. Birch Avenue, Suite 408 Flagstaff, AZ 86001 Phone 928.864.7440 Fax 928.226.0303 Email: troy@flagstaffbusinessnews.com www.flagstaffbusinessnews.com Publisher: Troy Bix Advertising Manager Ann Herrington | 928-420-4407 Ann@flagstaffbusinessnews.com Account Executives Regina Salas | 928-699-4272 regina@flagstaffbusinessnews.com Deborah “DMK” Mainville-Knight 928-460-4330 dmk@flagstaffbusinessnews.com Gina Attaguile | 702-468-7495 gina@flagstaffbusinessnews.com Editor Bonnie Stevens | 928-380-4349 bonnie.stevens@gmail.com Copy Editor Carolyn Wendell | cwendell@gmail.com Design & Production Rob Ghosh Design | rob@robghosh.com
Website Content Director Darren Choate admin@flagstaffbusinessnews.com Photography V. Ronnie Tierney, Fresh Focuses Photography, Aspen ProMedia, Betsey Bruner, Sue Marceau Contributing Writers Betsey Bruner, Sue Marceau, Patty McCormac, Ray Newton, Kevin Schindler, Bonnie Stevens, Veronica Tierney, Stacey Wittig Flagstaff Business News is a publication of Flagstaff Business News, LLC and is distributed free each month to residents of Flagstaff, Sedona, Williams and Winslow. Reproduction of any portion of the publication is strictly prohibited without expressed permission. The publisher reserves the right to refuse any advertisements submitted to the newspaper and is not responsible for the claims of its advertisers.
APRIL 2021 // Flagstaff Business News
@flagstaffbusinessnews WHITEHALL continued from page 1
Northern Arizona University, as our processes are highly automated and technical.” UACJ Whitehall has begun retrofitting a portion of the Walgreens building and is expected to start hiring employees and launch operations this month. “What a fantastic win this is for Flagstaff and our Northern Arizona communities,” said Governor Doug Ducey. “Our electric vehicle industry in Arizona is booming – with only further opportunity on the horizon. My thanks goes to UACJ Whitehall for choosing Arizona and to all our regional and state partners for their work on this exciting announcement.” A business attraction “core strike team” of the City of Flagstaff, Kinney Construction Services, Coconino County, the Arizona Commerce
Authority and ECoNA spent the last five months working to bring the company to Flagstaff. Arizona Commerce Authority President and CEO Sandra Watson said the announcement represents a historic investment for Northern Arizona and the entire state. “As an industry-leading producer of electric vehicle parts, UACJ Whitehall will further bolster Arizona’s reputation as a global hub for electric vehicle manufacturing. We look forward to supporting UACJ Whitehall’s growth and success in our state.” Whitehall Industries began in 1974 manufacturing precision components for the copying and printing industry. It began aluminum extrusion operations for the auto industry in 2001. In 2016, it was acquired by UACJ Corporation, a Japanese-based aluminum manufacturer. FBN
The highly automated and technical company expects to bring hundreds of jobs to Flagstaff during the next five years. Courtesy photo
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