September 2025 by Flagstaff Business News

Anna Litovskaya Leads

Mercedes-Benz of Northern Arizona p. 8

Do We Miss Our Dogs More Than They Miss Us? P. 10

Event Planning Sisters

Build on Clients’ Visions P. 12

The Fitness Industry is Expected to Continue to Thrive

By Betsey Bruner, FBN

Growing interest in health invigorates marketplaces with wellness tenants.

In the past few years, malls and marketplaces across the country have seen a burgeoning demand from communities for tenants that offer a wide range of offerings for health and wellness. In fact, according to a 2024

McKinsey survey, 82% of U.S. consumers now consider wellness a top priority, resulting in a global health and wellness market that has reached $5.8 million and is projected to soar to nearly $14 trillion by 2032.

A trend in online shopping, which accelerated during COVID-19, saw the decline of some department stores in retail malls and marketplaces. Newly created vacant spaces have

attracted fitness and wellness centers that have become a new kind of anchor for the traditional retail space.

Clients at spas, gyms, pickleball courts, cycling classes and Pilates clubs generate steady foot traffic, particularly during non-traditional mall hours. Cross shopping is often a result, as visitors seeking self-care also frequent restaurants and retailers after their workouts.

ACF Endows Habitat’s Starter Home Project p. 14

Locals and Visitors Enjoy Cottonwood’s Modern Rec Center p. 27

Vegans Delight Over Plant-Based Virgin Cheese p. 28

This strong consumer focus on well-being is evident in Flagstaff, long considered a fit and healthy town, with a community that embraces fresh air and abundant recreational opportunities. Seeking an active lifestyle, residents and tourists alike have been drawn to Aspen Place at the Sawmill (named in honor of the historic Stone Forest Sawmill), which

By Peter Corbett, FBN

Dominic Nez, the new general manager of Flagstaff’s Americana Motor Hotel, says he got into the hospitality industry because of a late lunch and serendipity.

Nez was interested in becoming an accountant. That plan went out the classroom window when he was attending orientation sessions at Northern Arizona University 25 years ago.

After a late lunch with his mother, the only session left that afternoon was for the School of Hotel and Restaurant Management.

Professor Jon Hales “sold me on hospitality and he became my mentor and advisor. It worked out perfectly for [me],” said Nez, who has a long resume with hotel management jobs in Phoenix, Philadelphia, Los Angeles, Florida and across the Southwest.

“Up to that point, I had always dreamed of

Across the Country and Back: Americana’s

New GM Returns to his Northern Arizona Roots

seeing the world and was delighted to find a career path that would allow me to do exactly that.”

Nez was director of operations at the Americana, joining the team a few months after the renovated hotel opened in July 2023. He was appointed general manager this spring replacing Zach Miller. Nez leads a staff of 17 employees and four managers.

The new GM will “focus on elevating day-today operations, deepening guest connections and leading the hotel into its next phase of growth in the Flagstaff community,” according to a news release from Practice Hospitality. In 2023, the Dallas-based hotel management company led the colorful renovation of the 1962 motor hotel on Route 66.

Nez’s experience includes leadership roles at four Sedona resorts – a Hilton, Poco Diablo, Amara and Element.

Americana General Manager Dominic Nez enjoys welcoming guests in the vibrant hotel.

Photo by Peter Corbett

Snowbowl Debuts Fine

Dining

Elevated on the Arizona Gondola

Arizona Snowbowl unveiled a one-of-akind dining experience Sunday, Aug. 24, with the Shift Your Viewpoint Dinner. The event was the first time Snowbowl has offered dinner service aboard the Arizona Gondola. Cabins were fitted with specially designed tables, transforming each car into an alpine restaurant in the sky.

The menu was created in collaboration with Flagstaff’s acclaimed Shift Kitchen and Oeno Wine Lounge; the dinner paired a five-course tasting menu with curated wine selections. Chefs from Shift prepared each course on-site, highlighting seasonal ingredients and regional flavors.

Each 18-minute gondola lap featured a new course and wine pairing, with servers presenting and describing each dish as the cabins returned to the base. The 90-minute experience concluded at sunset, giving guests sweeping views of the San Francisco Peaks during golden hour.

“We’re truly grateful for Shift Kitchen and Oeno Wine Lounge creating a dynamic menu that paired their passion for culinary excellence with our unique setting,” said Angie Grubb, marketing manager at Arizona Snowbowl. “We look forward to collaborating with other talented local restaurants to bring more unforgettable dining experiences aboard the Arizona Gondola.”

Here’s a look at the courses served during the evening:

Course one: Banh mi spring rolls with housemade chicken pâté, smoked duck breast, lemongrass pickled vegetables, jalapeno and fresh herbs. Paired with Tarland Zero Brut Nature Champagne.

Course two: Lamb meat skewers with Filipino meat candy sauce and toasted chiles.

Paired with Los Milics Jule’s Vermentino 2024.

Continued on page 36

Inside each gondola cabin, guests were seated at custom-built tables, savoring each course while gliding above the San Francisco Peaks. Every lap brought a new dish, a new pairing and stunning views.

The 90-minute experience concluded at sunset, giving guests sweeping views of the San Francisco Peaks during the golden hour.

Sweet! Grand Canyon Chocolate Adds Flagstaff Shop

By Peter Corbett, FBN

Grand Canyon Chocolate has opened a candy shop in downtown Flagstaff after five years of serving sweets to some of Grand Canyon’s 4.5 million annual visitors.

An enterprise of the Stickler family, Grand Canyon Chocolate Factory opened in fall 2020 in Tusayan, the gateway town to the South Rim.

Grand Canyon Chocolate opened in Flagstaff Aug. 1 for Flagstaff’s First Friday Artwalk.

The new store, headed by Tyler Stickler, is at 109 N. Leroux St., next to the now-closed Planet Science shop.

Stickler works with his brothers, Connor and Logan, along with their parents, Patrick and Victoria.

Grand Canyon Chocolate sells fudge, taffy, candied apples, gelato, coffee, espresso and, of course, chocolate. The shop is in a long, narrow space. It features an impressive 25-foot photographic mural of Grand Canyon and a colorful, lighted sign with an image of Grand Canyon and the Colorado River.

Tyler Stickler, a 2019 graduate of Flagstaff High School, was student body president and captain of the football and track teams for the Eagles.

Downtown has two other candy stores. Flagstaff Chocolate Co. is in the Old Town Shops directly across from Grand Canyon Chocolate. The Sweet Shoppe Candy Store is a block away at 15 E. Aspen Ave. FBN

Driving the Future of Automotive Training

At Coconino Community College, we believe in the power of partnership. Thanks to the generous support of our community partners, CCC students now have access to a state-of-the-art Automotive Training Facility designed to prepare them for in-demand careers in the automotive industry.

By working together, we’re creating hands-on learning opportunities, connecting students with local employers, and helping grow the next generation of skilled technicians right here in Northern Arizona.

When our community invests in education, we all move forward — faster.

To learn more about the automotive program, visit https://learn.coconino.edu/automotive

Thank you to all the organizations that made this possible!

Watch our community partner video on YouTube by scanning this QR code.

Patrick Stickler serves a customer at the new Grand Canyon Chocolate shop in downtown Flagstaff. Photos by Peter Corbett

Grand Canyon Chocolate now pours in two Northern Arizona locations.

Team NAH oﬀers a comprehensive and multidisciplinary approach to hea and vascular care.

Our range of services includes:

• Consultation with doctors who specialize in diﬀerent types of diseases and conditions.

• Noninvasive testing.

• Interventional and minimally invasive surgical procedures.

• Cardiac rehabilitation.

• Sleep medicine.

• Electrophysiology to treat the hea ’s electrical system.

• A lipid management clinic.

• A cardiovascular disease prevention program.

Our experienced providers are located in Flagstaﬀ and Co onwood, ensuring that you receive high-quality health care services close to home.

To make an appointment:

Cardiovascular Institute - Flagstaﬀ Cardiology Clinic: 928-226-6400

Cardiovascular Institute - Flagstaﬀ Cardiothoracic & Vascular Surgery Clinic: 928-773-2332

Cardiovascular Institute - Camp Verde, Co onwood, Sedona and Village of Oak Creek Clinics: 928-634-3278

From Winslow to Prescott, Sabe Homes Builds Small-Scale Homes With Big Impact

Sabe Homes is meeting Northern Arizona’s demand for flexible, affordable housing with Accessory Dwelling Units

By Stan Bindell, FBN

For more than a decade, owner and construction team leader Steve Dohse has been placing small, secondary homes across Coconino and Yavapai counties. His team has delivered units in Chino Valley, Prescott, Dewey, Paulden, Verde Valley, Williams, Doney Park, Forest Lakes and Winslow, serving both individual homeowners and public entities such as the Williams Fire Department and Coconino County Public Works.

AFFORDABLE ALTERNATIVES

Sabe Homes specializes in modular and manufactured ADUs, typically ranging from 400 to 1,000 square feet. Units are often placed in backyards to house family members but are also used as rentals or, in some cases, primary residences.

The typical cost is about $80,000, not including land or site preparation. Dohse describes the homes as affordable compared to stick-built construction, though he notes prices can vary widely depending on location and regulations.

FEATURES AND SUSTAINABILITY

Each ADU includes full-size kitchens, bathrooms and closets, with construction quality on par with larger modular homes. Sabe Homes also emphasizes sustainability: the homes use high-performance windows, LED lighting, tankless water heaters, efficient heating and cooling systems, upgraded insulation, passive solar design and rainwater collection.

The company estimates its building process produces up to 50% less waste than traditional

site-built homes.

NOT TINY HOMES

While ADUs are often confused with tiny homes, Dohse points out that they fall into a different category. Sabe Homes also offers “park models” under 400 square feet, but Dohse advises buyers that small modulars of 500 square feet and up are generally a more economical option.

“ADUs are important because they enable people to have their loved ones in their yard,” he said.

STREAMLINED PROCESS

Sabe Homes provides permitting, occupancy paperwork and onsite setup, simplifying the process for buyers. Home installation typically takes no longer than six months – far faster than most stick-built homes, which often stretch to a year or more.

Dohse said timing is the most difficult part of the job, citing weather and material shortages.

LOCAL ROOTS

Dohse studied business at Northern Arizona University and has remained in Flagstaff since his college days. In addition to running Sabe Homes, he owns White Dove Coffee Shop. “I love the area, and I love the seasons,” he said. What excites him most is the chance to hand over the keys to new homeowners. “I am thrilled when I’m able to put people into affordable homes,” Dohse said. FBN

Sabe Homes specializes in modular and manufactured units, typically 400-1,000 square feet. Courtesy photo

Northern Arizona is open for business. As Flagstaff brings on new homes, schools, restaurants, and tourism destinations, we’re delivering the energy that makes it possible. We understand that economic development isn’t just about numbers — it’s about building strong communities, creating opportunity, and making partnerships. That’s why we’re committed to fueling the future of Flagstaff, one connection at a time.

From Fashion Dreams to the Fast Lane: How Anna Litovskaya is Redefining Luxury Auto Leadership in Northern Arizona

By Mary Marini, FBN

When Anna Litovskaya walked into a Mercedes-Benz showroom for the first time in 2007, she wasn’t looking to buy a car or planning a career in the automotive industry. At the time, she was a full-time fashion design merchandising student, working to support herself. She immigrated from Ukraine to Los Angeles in 2001 and notes she did not come from a wealthy family.

“I was taking care of myself, going to school full time and needed to work full time. Someone offered me a job at Mercedes-Benz, and I thought I’d give it a try,” she said.

That “try” became a turning point. Intimidated by the brand at first, Litovskaya leaned into the only thing she knew best: treating people well. In her very first month, she sold 20 cars! Her secret was to listen, advise and create a customer experience rooted in honesty and care.

“I never saw myself as selling cars,” she said. “I saw myself as helping people make decisions they’d feel good about in one year, five years, 10 years. That’s also how it became gen-

erational and I had repeat customers. Parents would send their children to me; siblings would send each other. It became a family affair.”

Through the next 18 years, Litovskaya grew into one of the top-performing Mercedes-Benz salespeople in the country, eventually becoming the No. 1 saleswoman in the United States. She later transitioned into management roles in Los Angeles, where she trained teams, managed inventory and mentored others to find the same satisfaction that she found in putting customers first.

Her career path wasn’t always smooth. As a woman in a male-dominated industry, she felt the pressure to prove herself. “There were moments I thought, do I really belong here? But I kept showing up, being transparent and doing right by my clients. Over time, results spoke louder than words.”

In May, Litovskaya accepted the role of general manager at Mercedes-Benz of Northern Arizona, where she now leads the dealership into a new era of growth and community connection. The decision was both professional and personal.

“After so many years in Los Angeles, my husband and I were ready for a change,” she said. “Flagstaff felt right. It’s beautiful, it’s welcoming, and the sense of community here is incred ible.”

For Litovskaya, the move isn’t just about building a business in Flagstaff. It’s about reshaping perceptions, which is her biggest goal. Anna is quick to credit the leadership she’s experienced from Todd Blue, founder and CEO of Houston-based LAPIS, which acquired Mercedes-Benz of Flagstaff last year.

“Todd has been so generous with his leadership and what he champions me to do,” she said. “He believes in women in business, he believes in community and it’s refreshing to have that kind of support. It makes me feel very lucky to have a shared vision with him.”

Community involvement is central to that mission. Since arriving in Flagstaff, Litovskaya has jumped into local life. She participated in the Fourth of July parade, supports the Flagstaff Sports Foundation, joins Great Flagstaff Chamber of Commerce events, and is sponsoring the Climb to End Cancer.

A two-time breast cancer survivor, Litovskaya is passionate about giving back to causes close to her heart and encourages the community to approach her for sponsorships and donations. “I feel blessed to have the health and the platform to support

others,” she said. “It’s not just about selling cars. It’s about showing up for the community.”

When she isn’t at the dealership, Litovskaya embraces Flagstaff’s natural beauty. She enjoys long walks

at Buffalo Park, dining downtown at favorite spots like Shift or Atria, and exploring the city’s growing food and brewery scene. “It reminds me a lot of Ukraine, with the seasons and the strong sense of community,” she said.

Looking ahead, Litovskaya’s goals are clear: to strengthen the dealership’s presence in Northern Arizona while creating a customer experience that reflects the true spirit of the Mercedes-Benz brand. “My oneyear goal is for more people to know us, and not just as the only luxury dealership in Northern Arizona, but as a place where you feel welcome, respected, and cared for,” she said. “If we can deliver that, everything else will follow.”

For Anna Litovskaya, success has always come down to the same principle: take care of people and the business will take care of itself. FBN

Anna Litovskaya was the No. 1 Mercedes-Benz saleswoman in the country before becoming general manager of the Northern Arizona dealership. Courtesy photo

Litovskaya walks alongside her brand in Flagstaff’s Fourth of July Parade. Courtesy photo

Northern Arizona Healthcare Announces DAISY Award Winners

The DAISY Award is a quarterly, national recognition honoring nursing staff who go above and beyond when caring for patients. These outstanding nurses reflect Northern Arizona Healthcare’s values and mission of Improving health, healing people.

Congratulations to the latest winners from Flagstaff Medical Center! Read what colleagues shared when nominating them:

Geraldine Finch, RN

"Geraldine supported a fellow nurse who had to rehome her dog after a medical situation. She was able to locate the new owners and connect them with the nurse, allowing for visits that brought the nurse peace of mind. Geraldine went above and beyond out of the kindness of her heart.”

Lexia Henderson, RN

"Lexia sprang into action when she witnessed someone collapse in public. She immediately performed CPR and called for emergency medical assistance. Thanks to her quick response, the patient was transported to FMC, received a triple bypass surgery and is now recovering.”

Carla Del Pilar, RN

"A patient was transferred to FMC in critical condition. The patient's family said they were incredibly grateful to NAH’s dialysis team for sacrificing their personal time and ensuring the patient received the care they needed. This compassionate team always goes above and beyond to support their community.”

NAHealth.care/daisy-nomination or scan the QR code to submit nominations for the DAISY Award and honor nurses who go above and beyond when providing patient care. The NAH DAISY Award Committee, which is comprised of office coordinators, directors and managers, reviews nominations and selects winners each quarter. The DAISY Award is recognized by the national DAISY Foundation and winners receive the benefits of being a DAISY Award Honoree.

FRIDAYS 7PM – 10PM

Every 30 minutes, two winners will pick a money gun and will take aim at our shooting parlor to reveal their cash prize.

One nightly winner could win $5,000 Cash and each winner can keep their money gun! 56 TOTAL WINNERS

SEPT. 15 – 18

TH

Anniversary Celebration

THURSDAY, SEPTEMBER 18

Free food, live DJs, Navajo Fizz samplings and prize giveaways!

MON, SEPT. 15 • 8AM – 1PM • FREE donut* and FREE cup of coffee* (any size)

TUE, SEPT. 16 • ALL DAY • FREE shower | 8AM – 4PM • FREE logoed towel*

WED, SEPT. 17 • NOON – 8PM • Goodie bag giveaway (candy, promo items)

THU, SEPT. 18 • ANNIVERSARY DATE • 10:30AM – 3:30PM • Navajo Fizz sampling 11AM – 3PM • DJ Sixkiller | 11:30AM – 1:30PM • Complimentary massages 11:30AM – 6PM • Food samples | NOON – 2PM • Hot seats in the slot parlor New Players Club card sign-ups onsite • Atsá Players Club giveaways *While supplies last

I-40 EXIT 219

Study Shows Dog Owners Have Trouble Relaxing on Vacation without Their Pets

By Betsey Bruner, FBN

It is well known that pets are considered by many to be valued family members. However, not all family members can join the adult humans on vacations and other journeys away from home.

A recent survey has shown that dog owners can miss their dogs so much it can actually dampen the enjoyment of their travels without them.

Talker Research, a service that provides polling and research solutions to help create data-led content and generate headlines in English and Spanish, conducted the survey.

Researchers administered two online surveys, each with 2,000 dog owners, between April 28 and May 5, 2025, and June 11 and June 16, 2025.

Findings indicated that 40% of respondents “constantly” worry whether their dog is OK when they are traveling. Over a fifth, or 22%, miss their dog so much while traveling that it can impact their enjoyment of the trip. In fact, pet owners miss their pup an average of 13 distinct times per day when away, and it can take only 53 minutes on average to start missing their pup, the study found. In addition, a fifth of the respondents asked their pet sitters to put their dog on the phone so they can speak to their pup, and 17% have done the same with a video call.

Both surveys were commissioned by K9 Resorts Luxury Pet Hotel, which was founded in 2005 in Fanwood, New Jersey and has 47 locations today, including Chandler and Scottsdale.

The Prescott area is also blessed with a number of boarding choices for pet owners, including Doggie Dude Ranch on Willow Creek Road, which has been in business for more than 40 years and is Prescott’s original dog boarding facility. The facility offers a variety of services,

including animal boarding (dogs, cats, small animals), a daycare facility and grooming services. Long-running pet boarding is also available.

Owner KJ Skiby responded to some of the questions on the Talker Research survey, including if owners ask to speak to their dogs on the phone or with a video call.

“It is less common than you’d think,” Skiby said. “For new clients, I always recommend doing a free, first-time daycare so they realize this is a fun place to be. It helps both the owners and the pets rest at ease when they pick up and are all wags and smiles. Usually, the next time they pull into the parking lot they are so excited to come back and hang out with their new friends.”

However, there are some clients who call every day while they are on vacation. “Most of the time, the trust that we have built with them makes it unnecessary and, more often than not, the dogs are so busy having fun that I can tell they have no worries about going home or being homesick,” Skiby said.

The findings emphasize the importance of ensuring dogs are well-cared for while owners are away, thus helping to make this common worry more manageable. Pet owners often worry about whether the animal is getting enough exercise, socialization, mental stimulation and affection.

Run cards can help pet care owners keep track of the details on each animal, including behavior notes, feeding instructions and medication administration. They are attached to the run or kennel that a specific animal is occupying.

“Animals not getting along with others is the main worry,” Skiby noted. “When we encounter this situation, their run cards are notated with ‘DNP’ (do not pair), and they get rotated to the play yards by themselves and are put in a kennel

The Woof Woof Ranch in Prescott Valley can board up to 35 dogs. Courtesy photo

Matt Tantau Continues his Steady Influence on Northern Arizona Education

His name might not sound familiar, but you can bet Matt Tantau has had an impact on thousands of lives. For more than two decades, he’s been quietly championing for access, equity and student success in higher education while working at Northern Arizona University. Tantau first came to NAU around 2000 to attend college. He fell in love with the campus and the community and never looked back.

Originally from Exeter, California, a small town south of Fresno in the Central Valley, you can see why Tantau felt at home in Flagstaff. There are certain similarities between the two towns: Exeter offers views of the Sierra Nevada mountains and easy access to hiking, camping and fishing. It is close to Sequoia National Park. The town has a walkable downtown area and is known for its strong public art scene and sense of community. And finally, a major railroad used to run through town. Commonalities aside, when it comes to work, Tantau approaches it with a clear purpose: to ensure that every student has the opportunity to thrive. His

passion lies not just in the numbers, but in the stories of the student body, from first-generation college students to rural scholars, and those who, with the right support, find their way. For Tantau, education isn’t just a field, it’s a calling, one that continues to shape his leadership and vision for the future.

Tantau has held various positions through his more than 18 years at NAU. He worked his way up from associate director of Campus Services and Activities to associate vice president of Business and Educational Partnerships for the Office of Economic Mobility and Social Impact. He also holds a bachelor’s degree in electronic media journalism and a master’s in educational leadership, both from NAU.

Although still in Flagstaff, Tantau recently made a change in his career, taking a position with the Arizona Board of Regents as associate vice president of Planning and Strategic Initiatives. Although the move from NAU was bittersweet, he says he looks forward to supporting Arizona’s students and public universities.

Continued on page 37

Matt Tantau says bringing people together and getting things done is his superpower, while “lovingly dragging everyone along for the ride.” Photos by V. Ronnie Tierney, Fresh Focuses Photography

Designing Women Set the Scene with One Hundred Chairs

Rental company features unique furnishings for a personalized experience

By Stan Bindell, FBN

orthern Arizon continues to gain popularity as a wedding destination, which is just fine for the sister team of Annie Sharp and Holly Jones. Their business, One Hundred

Northern Arizona Healthcare Announces Sunshine Award Winners

The Sunshine Award is a quarterly recognition honoring non-nursing staff who go above and beyond when caring for patients. It shines a light on compassionate colleagues who reflect Northern Arizona Healthcare’s values and mission of Improving health, healing people.

Congratulations to the latest winners from Flagstaff Medical Center! Read what colleagues shared when nominating them:

Loreal Montoya and Jessica Tequida Dialysis Technicians

“A patient was transferred in critical condition, and the patient’s family said Loreal and Jessica sacrificed personal time to ensure their loved one received compassionate care. Going above and beyond is the standard for NAH’s dialysis team. They’re committed to our community and our

Nicole Stang and Kate Wyatt Emergency Department Care Coordinators

“Nicole and Kate went above and beyond during a mass casualty incident, caring for patients, supporting families and coordinating with local agencies. They even arranged hotels and rides for those who were discharged. Their tireless commitment to our values of Being Better Together, Showing Compassion and Doing Amazing Work truly stood out!"

Danette Queen Recruiter

“Danette works hard behind the scenes to vet candidates, organize interviews, communicate with managers, reach out to candidates and send offers. She embodies NAH’s values of Doing Amazing Work, Building Community and Being Better Together."

"Danette truly shines. She’s friendly, communicates clearly and is absolutely dedicated to her recruiting efforts. She’s a pleasure to work with.”

Patients, families and colleagues can submit nominations for the Sunshine Award.

ACF of Flagstaff Celebrates $1.7 Million in Grants, Endows Starter Home for Habitat for Humanity of Northern Arizona

The Arizona Community Foundation (ACF) of Flagstaff celebrated the distribution of $1.7 million in grant funding to local nonprofits at its annual Grant Awards Celebration, Tuesday, Aug. 19, at the High Country Conference Center.

The free event brought together donors, nonprofit leaders and community members to recognize and honor the work of organizations addressing Flagstaff’s most pressing needs. Speakers included ACF President and CEO Anna María Chávez and Habitat for Humanity of Northern Arizona Executive Director Eric Wolverton.

In addition to recognizing 2025 grant recipients, ACF of Flagstaff announced the endowment of a home for Habitat for Humanity of Northern Arizona’s Starter Home Project in the Timber Sky development. This first-of-its-kind partnership will ensure that a home remains in perpetuity as part of Habitat’s innovative program to provide affordable, equity-building opportunities for working families.

“Endowing this home with Habitat for Humanity is an investment in Flagstaff’s future,” said Arizona Community Foundation of Flagstaff Regional

Director Tammy Howell. “It means one more family will always have access to a safe, stable and affordable place to live, no matter how the housing market changes. This is a permanent, tangible legacy of philanthropy in action. We are grateful for the mobilization of the Northern Arizona Housing Fund held at ACF – this is the kind of impact the fund was designed to make.”

In a surprise twist, Chávez announced that ACF will grant an additional $25,000, kicking off a challenge for attendees and community members to help match the effort and endow a second Habitat home by raising another $150,000 by the end of the year.

“We are proud to support the Flagstaff community through our partnership with Habitat for Humanity of Northern Arizona,” said Chávez.

“ACF’s superpower is connecting funders with the amazing nonprofits like Habitat that are positively impacting the quality of life in the area. There is more work to do, but ACF remains committed to community-based philanthropy and we will continue to work together toward innovative solutions.”

At least $76,000 has already been

committed as part of this program – including $25,000 from the Forest Highlands Foundation. The Forest Highlands Foundation is a valued funding partner committed to making transformative investments to support community need.

The $1.7 million awarded this year came from a combination of sources, including community and field-of-interest funds held at ACF for the benefit of Flagstaff residents, contributions from individual ACF fundholders and other collective funders. The grants support a wide range of initiatives, from basic needs and education to arts, culture and the environment.

The Grant Awards Celebration highlighted the collaborative power of ACF’s model – bringing together multiple donors and funders to make a collective impact that no single contribution could achieve on its own.

Attendees heard directly from nonprofit leaders about the transformative effect of the funding on their programs and the people they serve.

Since its founding in 1987, ACF of Flagstaff has been the area’s trusted philanthropic partner, building permanent charitable endowments to

support the community for generations to come.

For more information on how to support ACF of Flagstaff, or the match challenge to contribute to the Northern Arizona Housing Fund, contact Regional Director Tammy Howell at thowell@azfoundation.org or 928-526-1956.

Cutting-Edge Hand & Wrist Surgery Now Available in Northern Arizona

Northern Arizona Orthopaedics is proud to bring advanced, minimally invasive surgical solutions for even the most complex hand and wrist conditions.

Dr. Kael Nahikian is a board-certified, fellowship-trained hand and wrist surgeon, who delivers precision care backed by elite microsurgical training. From arthritis and nerve compression to traumatic injuries and fractures, he combines surgical expertise with a personal, compassionate approach – offering same-day outpatient surgery for faster recovery and lasting results.

“Specializing in hand surgery was an intuitive progression in my career – drawing from both my education in the fine arts as a sculptor and my rigorous surgical training. I am committed to achieving the best possible outcomes for every individual under my care.”

- Dr. Kael Nahikian

Trusted hands for your hands, combined with expert care and same-day surgery.

Northern Arizona Orthopaedics

With locations in Flagstaff, Prescott Valley, and the White Mountains, NAO provides comprehensive orthopedic care with over 50 years of trusted experience.

Learn more at northazortho.com or call us at 928.226.2900

Outcomes by HOPCo

Dr. Kael Nahikian at Northern Arizona Orthopaedics (NAO)

FBN

Habitat for Humanity of Northern Arizona Executive Director Eric Wolverton accepted the large check for Habitat’s Starter Home Project in Timber Sky. Courtesy photo

OneAZ Legacy Grant Supports Fort Tuthill Revitalization Project

Coconino County elected officials, County Parks and Recreation staff, OneAZ Credit Union representatives and Friends of Coconino County Parks members gathered to celebrate a shared commitment to enhance public spaces and improve the quality of life in Northern Arizona.

Fueled by a three-year, $140,800 Legacy Grant from OneAZ Community Foundation to the Friends of Coconino County Parks, Phase 1 of a multi-faceted revitalization project was celebrated at Fort Tuthill Tuesday morning, Aug. 19. The milestone included the completed installation of a new wood and stone ramada, available to park visitors without the need for reservations.

“This new public-use ramada is just the beginning of what’s possible when we invest in spaces that bring people together and strengthen community connections,” said OneAZ Community Foundation Executive Director Robert Raygoza.

A ribbon-cutting ceremony officially marked the grand opening of the ramada, which was designed to make the park a more accessible and welcoming space for all. FBN

BY BONNIE STEVENS, FBN

Workforce Expert Says Today’s Leaders Need to Be Comfortable in Uncomfortable Situations

Maybe you were raised by a dad like Earl Woods. Maybe you had coaches who pushed you beyond what you thought you could do. Maybe you were born with that X-factor that makes you brim with confidence whenever you take the podium, lead a team or swing a golf club.

But then again, maybe you weren’t. And that’s OK, because international workplace and leadership expert Holland Haiis says we can learn to be as limitless as those who had that extra push as children and developed into ultra-high achieving adults with the confidence of a Tiger.

“When we think about the journey of confidence and feeling empowered, it really starts when we’re babies, when we’re children,” said Haiis, a workplace and leadership expert. “Some people grow up with very neurotic parents and they mean well, but it’s ‘Don’t touch that’ or ‘Oh, it’s dirty,’ or ‘Be careful, you’ll fall!’ And that ends up being who we are – we’re afraid to do things. We can absolutely catch up with, as my mother used to say, ‘those who had

more turns at bat.’”

In both her practice and her book, “Consciously Connecting: A Simple Process to Reconnect in a Disconnected World,” Haiis promotes a gentle approach. “One of the best ways to build confidence is to follow Nike’s advice and ‘Just Do It,’” she says, as we nudge ourselves into an uncomfortable or unfamiliar situation.

“Part of our challenge is that we’ve been through a lot in the last 16-20 years – the ‘Me Too’ movement, three large elections, each more contentious than the last, the pandemic, the cost at the grocery store and daycare – all that has disrupted our nervous systems. There is so much uncertainty and anxiety in the world that it’s hard to get grounded in our confidence. That’s why it is so important to be comfortable physically in our bodies.”

Haiis, who has degrees and certificates in many areas, including behavioral and applied positive psychology, theater, stress mastery, corporate training and team dynamics, uses science-based tools to help people calm

their nervous system, quiet the negative messages and practice facing their fears.

“It could be something as simple as standing on stage,” says Haiis, an international speaker who spends much of her time presenting to audiences.

“At leadership events, when someone tells me they want to feel comfortable and confident as a public speaker, I’ll bring them up on stage. We’ll walk around while others are on a break. They’ll be able to look out into the audience and feel a little more at ease with the idea of being in front of an auditorium full of people.”

She also recommends asking for the training we need to develop the skills required to advance with confidence.

“People want and need soft skills to take them higher – to ignite a team, resolve conflict or inspire creative thinking. We need the tools to help us do our jobs better.”

Haiis is speaking at the sixth annual Prescott Area ATHENA Leadership Awards, 3-5 p.m., Friday, Sept. 12, at Starting Point, hosted by Flagstaff Business News and Quad Cities Busi-

and leadership expert

is the keynote speaker at the sixth annual Prescott Area ATHENA Leadership Awards, hosted by FBN and QCBN. Haiis will deliver, “Limitless: What Makes You Unstoppable,” Friday, Sept. 12, at Starting Point in the Pine Ridge Marketplace. Courtesy photo

ness News. In her presentation, “Limitless: What Makes You Unstoppable,” Haiis will share actionable strategies to help attendees unlock internal validation that doesn’t depend on permission and

replace inner resistance with intentional ritual.

“You’ll walk away with a framework to move from friction to flow and a mindset that doesn’t flinch,” she said. Tickets are $65 at www.PrescottATHENA.com.

In addition, Haiis is offering a live, online “Reset and Reboot Resiliency Course,” this fall to prepare participants for the stress of the holiday season and power them up for the New Year. FBN readers who register at www.hollandhaiis.com/resiliency-courses can use the code word ATHENA to secure 5% of the proceeds as a donation in support of women and the Prescott-Area ATHENA Leadership Awards. To hear more from Holland Haiis, visit Zonie Living at StarWorldwideNetworks. com. FBN

Bonnie Stevens is the editor of FBN. She is a career journalist and public relations consultant. She can be reached at bonnie. stevens@gmail.com.

Global workplace

Holland Haiis

of stargazers are expected to gather at Buffalo Park on Thursday, Friday and Saturday evenings, Sept. 25-27, for views of planets, constellations and star clusters under

Celebration of the Night Brings Flagstaff Together Under the Stars

Cultural astronomy storytelling, night photography workshops and more stargazing opportunities than ever before

Flagstaff’s famous night skies are taking center stage this fall as the Flagstaff Dark Skies Coalition (FDSC) hosts its annual Celebration of the Night, Sept. 5 through Oct. 18, including the Flagstaff Star Party, Sept. 25-27, at Buffalo Park. This year’s festivities also mark the beginning of a year-long countdown to a milestone event: the 25th anniversary of Flagstaff’s designation as the world’s first International Dark Sky City, coming in fall 2026.

“As we pursue our vision of a world where everyone can see the Milky Way where they live, locals and visitors will be able to enjoy Flagstaff’s extraordinary dark skies and experience what dark skies can look like in other places through activities connecting people with the night,” said retired U.S. Naval Observatory astronomer and FDSC President Chris Luginbuhl. “It is impossible not to be inspired when looking up during Flagstaff’s crisp autumn nights!”

Highlights include stargazing during Flagstaff’s First Friday ArtWalks in September and October, the Flagstaff Dark Skies Speaker Series, two astrophotography workshops, original dark skies t-shirts designed by local artist Andi Kleinman and downtown galleries featuring night-sky inspired artwork.

“This year’s Celebration of the Night is special because it includes several opportunities to experience the night sky through the eyes of another culture. There are many fascinating ways to connect the dots in the sky and tell their stories,” said FDSC Interim Executive Director Danielle Adams, Ph.D., a cultural astronomer who researches indigenous Arabian astronomy.

FIRST FRIDAY ARTWALKS

The six-week celebration includes Dark Skies Downtown beginning Friday, Sept. 5. Arizona Handmade Gallery, The Artists’ Gallery, Phoenix Avenue Gallery and Art 35 North will feature dark-sky inspired exhibits now through October.

Visitors may also Meet the Stars with telescope viewing on Heritage Square during the ArtWalks Friday, Sept. 5 and Friday, Oct. 3, from 7:30 to 9:30 p.m.

CULTURAL CONNECTION AT HISTORIC ICE HOUSE

From 6-9 p.m., Sept. 5, at Flagstaff’s Historic Ice House, 201 E. Birch Ave., an art exhibit and presentation hosted by, Cultural Connection called “From Artemis to Zorya,” will include a talk by Adams about Arabian women figures in the stars.

STARGAZING AROUND TOWN

On Sunday, Sept. 14, at High Country Motor Lodge and Saturday, Sept. 20, at the Americana Motor Hotel, Adams will host stargazing and cultural astronomy programs.

NIGHT SKY PHOTOGRAPHY WORKSHOPS

From 5:30 to 8:30 p.m., Friday, Sept. 19, Flagstaff art director and photographer Jeremy Perez will demonstrate how to capture landscapes illuminated by starlight at the U.S. Geological Survey’s Astrogeology Science Center. Registration is required; the cost is $35.

A second workshop, led by photojournalist Stan Honda is scheduled for 5:30 to 8:30 p.m., Friday Oct. 3, also at USGS Astrogeology. Honda will share his expertise in nightscape photography and guide participants in an outdoor photo shoot. Registration is required; the cost is $35.

FLAGSTAFF STAR PARTY

The twinkling highlight of the season, the Flagstaff Star Party, returns to Buffalo Park, Thursday through Saturday evenings, Sept. 25-27. Activities begin at 6 p.m., including Sunset and Twilight Talks on Thursday and Friday and the Dark Sky Quartet on Saturday evening, followed

Welcoming

2321 N. Fourth St. Flagstaff, AZ 86004 (928) 526-5691

crestins.com

Commercial Broker Ryan King to our team!

Ryan is a third generation Flagstaff native with countless ties to the community. Tom is a true insurance professional with over 40 years of experience in the industry. Along with Crest, we are set up to help with any insurance need out there.

What We Offer

• We specialize in Commercial Property, General Liability, Workers’ Compensation, and Commercial Auto Insurance.

• We provide access to several specialized and competitive markets.

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The Crest Advantage

• Top 100 P/C Agency for 7 consecutive years

• Dedication to continuing education with changing markets and new programs

• A vast amount of insurance resources with offices in six states.

• Crest gives back to the community and we sponsor countless organizations. www.crestins.com

Ryan King Tom Turner

Thousands

Flagstaff’s famous dark skies. Photos by Kevin O’Donnell @theskydetective

From leasing and sales to property management, Arizona Commercial is emerging as Northen Arizona’s largest and most trusted commercial real estate firm. Our team combines deep market expertise, sector-spanning knowledge, and a commitment to results that help investors, developers, and tenants achieve their goals. Whether you’re looking to buy, lease, or maximize the value of your properties, Arizona Commercial provides end-to-end solutions with precision, insight, and integrity. Across retail, office, industrial, multifamily, and land, we’re driving growth and shaping the future of Arizona’s commercial landscape— one property at a time.

As wildfires continue to threaten more homes across the West, the Coconino County Board of Supervisors and Flood Control District are bringing homeowners, insurers, builders and government leaders together to find meaningful solutions to protecting property in fire prone environments. Courtesy photo

County Hosts Public Forum on Wildfire-

Insurance Crisis

Insurance industry representative to discuss industry perspective, risk assessments and strategies to help Northern Arizonans protect property and maintain coverage

Following a packed first meeting in June that drew significant public participation, the Coconino County Board of Supervisors is inviting residents back for the second in a series of work sessions on the Wildfire-Insurance Crisis. The session will be held from 2 to 3 p.m., Tuesday, Sept. 9, at the Coconino County Administrative Building, 110 E. Cherry Ave., Flagstaff. The link to stream the meeting is youtube.com/coconinocnty.

This time, the board and community will hear directly from the insurance industry. Ethan Aumann, senior director of Environmental Issues and Resiliency with the American Property Casualty Insurance Association (APCIA), will provide insight into how insurers view wildfire risk, the tools being used to assess it and the steps communities can take to help keep coverage both available and more affordable.

“Skyrocketing homeowners insurance premiums and the cancellation of policies are rocking our communities and jeopardizing people’s budgets and home security, having a devastating impact on local families and businesses,” said Board of Supervisors Chair Patrice Horstman. “Unfortunately, I am hearing almost daily from residents who have been notified that they have been dropped from their homeowner insurance coverage and are frantically searching for alternatives.”

Aumann says characterizing wildfire risk is one of the most complex challenges facing insurers, involving many variables such as terrain, vegetation, wind speed, drought and community preparedness.

“Small changes in any of these factors can dramatically influence fire spread and intensity. Insurers are using advanced tools – from satellite data to catastrophe models – to better understand these risks, but no model is perfect. Wildfires will continue to occur as they have throughout history. That’s why science-based mitigation, from ‘hardening’ homes to strengthening community-wide

fire protection plans, is so critical to limiting losses and keeping insurance available.”

As wildfires continue to burn hotter, last longer and threaten more homes, Coconino County ranks in the top 4 percent of U.S. counties for wildfire risk. In addition, nearly half of wildfire costs fall on local communities.

“Coconino County, the City of Flagstaff and the Forest Service have engaged in massive, landscape-scale forest restoration projects to protect communities and watersheds, but the threat of destructive wildfire has now reached the world of homeowner insurance, with coverage for some county residents increasing by as much as 300%,” said County Flood Control District Administrator Lucinda Andreani.

Aumann says insurance companies are focused on and committed to helping communities protect their homes and recover from wildfires when they occur. He points to Paradise, California, a town nearly destroyed by the Camp Fire in 2018.

“They have embraced the Wildfire Prepared Home model developed by the Insurance Institute for Business and Home Safety (IBHS) and are building back with that standard in mind and a community-wide plan to ‘harden’ homes, businesses and neighborhoods, using noncombustible materials and hardscaping five feet around the perimeter of structures.”

The IBHS requirements also address the risk of embers with vent covers and screens, he said, noting that up to 90 percent of wildfire home losses are caused by embers, which could be sparked by fires miles away.

“Coconino County is committed to bringing all stakeholders together – homeowners, insurers, builders and government leaders – so we can find meaningful solutions,” said Horstman. FBN

For more information, including materials from the June and future work sessions, visit coconino.az.gov/ wildfireinsurancecrisis.

Local Radio: Your Business Advantage Across Northern and Central Arizona

By Mike Jensen

In a region as unique as Northern and Central Arizona, small and medium-sized businesses need marketing that truly connects with the community. That’s where local radio shines – trusted, far-reaching, and rooted right here at home.

RADIO THAT REACHES YOUR CUSTOMERS

From Flagstaff to Prescott, Cottonwood to Camp Verde, and every mile of scenic highway in between – radio

cuts through the mountains, canyon and high desert where digital ads often fail. With signals like 95.9FM, 102.9FM, and more, your business message is heard consistently by the customers you want most, even where internet access is spotty.

A VOICE PEOPLE TRUST

Local radio is more than background noise – it’s a daily habit. Listeners turn to their favorite stations for reliable weather, local news and community updates. That trust extends to the businesses they hear advertised

In towns spread across wide distances, radio creates shared experiences. Call-in shows, local interviews and event coverage keep people connected – and your advertising becomes part of that connection. That sense of belonging strengthens how people feel about your business. //

alongside that content, giving your brand credibility and staying power.

BUILDING COMMUNITY, BUILDING BUSINESS

REACHING EVERY GENERATION

Radio isn’t limited by age or platform. According to Nielsen, 92% of U.S. adults listen weekly. Seniors enjoy morning shows, families catch updates on the go, and younger audiences stream stations on apps. Your campaign reaches them all – on air and online.

PROVEN ROI FOR LOCAL BUSINESS

Radio works. For every $1 spent, radio generates an average of $6 in sales. That’s a return small and medium businesses

can count on. And with streaming options, you get the combined power of traditional radio’s broad reach and digital’s precision.

YOUR LOCAL GROWTH PARTNER

Whether you’re a restaurant in Prescott, a retail shop in Flagstaff or a service provider in Cottonwood, local radio delivers the trust, reach and results you need to grow.

In Central and Northern Arizona, radio isn’t just media – it’s your most powerful connection to the community. FBN

Mike Jensen is the regional director of sales and marketing at Yavapai Broadcasting in Central and Northern Arizona, overseeing stations 95.9 KKLD, 105.7 KVRD, 100.1 KVNA, 96.3 KYBC, and ESPN Radio 104.7 in Flagstaff. With more than 25 years of experience in media broadcasting and advertising across the country, Mike is passionate about helping businesses grow through impactful radio advertising and digital marketing. He focuses on delivering results, boosting brand visibility and building strong, lasting partnerships for success.

continued from page 17

by stargazing each night through 10 p.m. Free Mountain Line bus rides are available to and from the park. Check the Mountain Line schedule for details.

MAKING HISTORY

This season of events will build toward 2026, when Flagstaff honors 25 years as the world’s first International Dark Sky City with expanded programming, including the summer NightVisions exhibition at Coconino Center for the Arts and a special Flagstaff Star Party, Oct. 1-3, 2026. Celebration of the Night and the Flagstaff Star Party are made possible through support from the Arizona Community Foundation of Flagstaff and through a Coconino County Community Initiative Grant, as well as sponsorships from local businesses.“Most events are free and family friendly, as we invite all to spend the evenings in wonder of the universe,” said Luginbuhl. FBN

For the full program and workshop reservations, visit FlagstaffDarkSkies.org.

STARS

// MAYOR’S ADDRESS // BY BECKY DAGGETT

City Homebuyer Assistance Program Opening

Doors to First-Time Homebuyers

Flagstaff residents have much to appreciate about this special place. We work hard to make our community stronger and more prosperous – each one of us plays an important role. This is why I place such importance on creating opportunities for residents who have invested their lives in our community. Whatever your profession, you

help make Flagstaff healthier, safer, smarter and more beautiful.

Of course, one thing we all have in common is that we all need places to live. Regardless of our stage in life or place in the community, we need a safe place to call home. For too many of us, keeping a roof over our heads is a source of stress. When we’re forced to choose between a doctor’s visit and

rent or a second job and volunteering at our child’s school, the entire community is affected.

We recognize the importance of housing. From emergency shelter to housing that’s affordable to residents of varying incomes, a smart community invests in housing as the necessary infrastructure that it is. That’s why in 2022, Flagstaff voters passed a $20 million bond directed at four areas of rental and owner-occupied housing.

Program (CHAP) administered by Housing Solutions of Northern Arizona. CHAP provides up to $50,000 in matching loan funds to households without sufficient cash to purchase a home. For more information, call Housing Solutions at 928-214-7456.

A few of the eligibility requirements include:

Must be a first-time Flagstaff homebuyer.

This funding – plus years of hard work by city housing staff and several local housing organizations – has resulted in approximately 30% of housing built in the past two years being affordable to households earning 80% or less of Area Median Income (AMI). Whether through affordable housing incentives offered by the city, negotiations with developers or housing tax credits, this is a success worthy of celebrating.

Recently, $5 million of bond funds were released to phase one of the Community Homebuyer Assistance

At least one household member has lived or worked in the Flagstaff Metropolitan Area for at least 12 consecutive months prior to purchase.

Home must be located within the Flagstaff city limits.

Total household income must not exceed 150% of the AMI.

The city has funded this revolving loan program, but at a lower loan amount and household AMI for some time, serving approximately 500 households. I’m eager for even more of our neighbors to have the opportunity to

purchase a home and stay invested in our community.

The two remaining parts of the housing bond funding are about to be put into action. One is the redevelopment of Flagstaff’s public housing, and the other is funding for adaptive reuse – redeveloping existing buildings into housing.

The City Council will be discussing various aspects of housing at upcoming meetings. As always, you can stay up to date on which topics will be on our agendas by checking the working calendar on the city’s website or signing up for notifications when agendas are posted. Agendas & Minutes | City of Flagstaff Official Website: flagstaff. az.gov/991/Agendas-Minutes. FBN

Becky Daggett is the mayor of Flagstaff.

Am I a Cochlear Implant Candidate?

Jeff Lane, Au.D.

Being diagnosed with a hearing loss can cause conflicting emotions. On one hand, the patient now has an answer that validates all of their experiences and struggles. On the other, they must now begin the process of managing their hearing loss. The sheer number of hearing aid options alone is enough to overwhelm. But another question may complicate matters: Is a cochlear implant appropriate for me? Realistically, for most patients, the answer will be no. But it is important to understand why, and how it works, in order to make the most informed decision.

WHO NEEDS A COCHLEAR IMPLANT?

The reason most people don’t need

a cochlear implant is that modern hearing aids are very versatile. Hearing aids currently on the market are powerful enough to easily provide proper amplification for severe hearing losses. They are also sophisticated enough to provide a clear signal in most environments. But they do have their limitations. And that is where cochlear implants come into play. Simply put, hearing aids can only get so loud. If a person’s hearing is beyond the output limit of the hearing aid, they will not benefit. Particularly for those with profound hearing losses, cochlear implants are the best solution. Because of the way cochlear implants function, which will be discussed more in the next section, they are not subject to the same output limits as hearing aids. Thus, they can provide audibility for any degree of loss.

Because of the way cochlear implants function, which will be discussed more in the next section, they are not subject to the same output limits as hearing aids. Thus, they can provide audibility for any degree of loss.

The other factor is clarity. Some people may have a hearing loss that fits within the output range of a hearing aid, but be completely unable to understand speech. For example, a person may have a moderate to severe hearing loss, but only 30% word recognition. So even though the hearing aid makes it easier for them to hear the sound, speech still sounds garbled and unintelligible. It’d be like listening to a loud, fuzzy radio. Again, this type of patient would benefit greatly from a cochlear implant as studies show it can help to significantly improve speech understanding. Bottom line, if a patient no longer benefits from appropriately fitting hearing aids, they become a cochlear implant candidate.

HOW DOES A COCHLEAR IMPLANT WORK?

When a sound wave approaches the ear, it is funneled down the ear canal to the eardrum. The eardrum vibrates in a specific pattern, which moves the bones in the middle ear (ossicles). The ossicles then vibrate the fluid in the cochlea, which is the organ of hearing. The vibrating fluid stimulates the sensory cells in the cochlea, which then generate an electrical impulse for the auditory nerve. This

is how we hear. However, if the sensory cells or nerve are damaged, this prevents the signal from appropriately reaching the brain, which causes hearing loss.

For those with a cochlear implant, the idea is to essentially bypass the ear altogether, as it is too damaged. Instead, an electrode array is inserted into the cochlea, stimulating the auditory nerve directly. A processor connects to the implant via magnet, collecting and modifying the sound much like a hearing aid would. There is no acoustic signal, so output limit is not a concern. The signal does not have to travel through the ear, so there is not as much distortion. Cochlear implants are also convenient to use, with some being rechargeable and many being Bluetooth enabled. They can also come with accessories, just like hearing aids. They are an elegant solution for those most in need.

WHAT ARE THE QUALIFICATIONS?

In contrast to hearing aids, de termining cochlear implant candidacy involves many factors. First, of course, is the hearing exam itself. Candidates must have a certain degree of hearing loss

and speech recognition ability of 40% or less. Your audiologist will know the specific numbers. But you must also be a good candidate for surgery. While receiving a cochlear implant is a quick out-patient procedure that is safe at any age, the surgeon must still verify that it is safe to perform the surgery and that there are no anatomical anomalies that would prevent placement. The other big factor is social support. You will need somebody to take care of you during the surgery and while recovering. There are also multiple follow-up appointments with the audiologist that are necessary for successful outcomes.

Cochlear implants are a wonderful invention that can vastly improve the quality of life for those who receive them. Always feel free to discuss the option with your audiologist if you feel it may be right for you. FBN

Trinity Hearing Center is located at 1330 N. Rim Dr., Suite B in Flagstaff. For more information, visit the website at TrinityHearing.net. Jeff Lane is a doctor of audiology with a passion for improving the lives of others. Dr. Lane may be reached at 928-522-0500 or at audio@ trinityhearing.net.

Comprehensive Property Management Services: Helping You Protect and Grow Your Investment

Owning commercial property

in Arizona can be a rewarding way to build long-term wealth, but managing it day-to-day often comes with challenges. That’s where a property management service would step in.

The goal of property management is simple: to protect your investment, maximize its potential, and provide a smooth experience for both owners and tenants.

From marketing and leasing to ongoing tenant relations, a property management company takes care of the details so you don’t have to. They create professional listings, screen tenants thoroughly, and manage leases in full compliance with local and state regulations. Once tenants are in place, they should maintain open lines of communication, handle renewals, and address concerns quickly and fairly.

Financial management is a cornerstone of what property management companies do. This includes overseeing rent collection, monitoring late payments, and providing transparent reporting so owners always have a clear picture of their property’s

performance. With online portals and year-end accounting, managing your investment is straightforward and stress-free.

Keeping your property in excellent condition is equally important. Property management companies coordinate maintenance, preventative care, and emergency repairs through a trusted network of licensed vendors.

inspections and adherence to safety and compliance standards help reduce risk and protect your long-term value.

Property management teams often are able to provide guidance on market trends, rent analysis, and strategic improvements to help you make informed decisions and maximize returns. You should find a company

whose focus is not just on managing property—but on supporting your goals as an investor. They should treat your investment like it’s their own, so you can enjoy the benefits of ownership with confidence and peace of mind. FBN

For more information, contact

Regular

Matthew Fish (480-309-1089), Denise Raney (928-710-2094) or Abigail Chartier (928-642-3032).

For more information, contact Arizona Commercial Property Management Designated Broker Lacey Fish at 928978-2926.

Defining the Perfect Refinance

By Chris Hallows

f you are reading this, my guess is you are either someone who bought a home in the last few years with these elevated rates OR you’re someone who has owned a home for some time and have additional financial goals you are looking to accomplish with your equity. Either way, the good news is that August bought a lot of very good data and sentiment with it and the outlook for mortgage rates in the next six to 12 months is very positive.

Yes, I know, it seems like the boy

who cried wolf, as many have been waiting for interest rates to drop the minute they closed on their home with an above-7% rate. The reality is that inflation cycles, like the one we’re at the tail end of, historically take time to recover from and get the economy back on a sustainable track. While we are optimistically hoping to see a slow lowering trend to rates, the reality is that rates do not move in a perfect line, and we will see windows of lower rates and higher rates as the economic engine continues to chug forward in the coming months.

The ability for you to secure The Per-

The ability for you to secure The Perfect Refinance during these hopeful but volatile times comes down to several different factors, and my purpose today is to give you the insider’s view from an industry veteran on how to achieve that perfect refinance.

fect Refinance during these hopeful but volatile times comes down to several different factors, and my purpose today is to give you the insider’s view from an industry veteran on how to achieve that perfect refinance.

STEP 1. KNOW THE GOAL

This seems like an obvious statement, but I’ve seen many people mess this up and lose time and money by not having 100% goal clarity. Let’s first address how long you intend to continue living in the home – any plans to move up, sell, etc., could impact the value of a refinance.

Next let’s talk about needs, are you in a position to get a lower rate but also possibly remove mortgage insurance with higher value? That could impact the actual product and timing of your refinance. Are you scheming different investment decisions that your equity could re-diversify to or thinking about any home improvement projects? That can change the scope and terms of your refinance as well.

Every time you restructure a loan can cost you time and money, so it is in your best interest to really take a step back, anticipate your housing and financial goals for the next two to five years as best you can and work to

our family

accomplish as much good as you can. The Perfect Refinance encompasses all your major financial goals in one smooth transaction!

STEP 2. HAVE A GUIDE

If you are waiting for the radio or broadcast television to tell you when the rates are low, it’s usually a few weeks late. If you are thinking you’re going to accomplish the most “big picture” good in your financial life by responding to the many spam mailers and telemarketer calls from your servicer and others, then you are also likely mistaken.

It’s a dirty little industry cash grab that many companies will spin up large call centers with barely experienced individuals with the goal of taking advantage of rate lowering cycles by just refinancing as many people they can get to say “yes” and sign their loan disclosures without actually doing any type of fiduciary consulting or big picture market analysis. These solicitations are all just about closing a sale and you will never talk to that salesperson again.

The alternative is finding a person who understands (1) your goals, (2) the rate market and is even possibly connected with your local real estate agent so they can ultimately under-

stand (3) what a Perfect Refinance looks like for you by combining optimal timing and terms for both interest rate, market value and your goals. Having a guide that meets these criteria can help ensure you don’t miss opportunities. Even last year we saw market dip ever so slightly for about two weeks, only to then go up over .5 to .75% for the next several months!

STEP 3. KNOW THE MATH AND BE REALISTIC

There is a lot to unpack on this one, but let’s start with the basics. Many folks refinance primarily to save on their monthly payment. If you get a 1-800 number calling you, saying they can save you $200 a month, that sounds great. Days later when you are reviewing the documents you signed and catch that your quote includes $12,000 in closing costs, the math starts to look less attractive.

Though it’s not an exact calculation, taking that $12,000 and dividing it by $200 means that it would take that individual 60 months or five years to actually “break even” on that refinance. This means that after five years, that individual hasn’t actually saved $200 yet but has barely just

Continued on page 36

Celebrating Fall and Some Last-Minute Gardening

By Misti Warner-Andersen

Although we will be shifting from summer to autumn this month, this is still prime time for your garden and there is a lot of planting to be done before the season’s end. In fact, the fall is a “second season” for gardeners. It’s the ideal time to plant trees, shrubs and hardy flowers, plus it’s your only window to get those spring-blooming bulbs in the ground.

As you enjoy the last few weeks of your summer flowers, make some room for blooms that love cooler temps, such as mums and asters. Hardy pansies and violas that you haven’t seen since spring will make a return appearance as well.

You can also still harvest from your veggie garden as well. Cool season vegetables like arugula, broccoli, spinach, kale, onions and radishes will germinate within 30 days and can stand a light frost. (Your best bet, if growing from seed, is to find out the growth rate and calculate the time needed to grow versus the first expected frost. In the Flagstaff area, that can range from late September to mid-October depending on what section of town you are in.)

FALL IS GO-TO TIME FOR TREES, SHRUBS, BULBS

Many experts prefer fall planting to spring for trees and shrubs. The biggest benefit is the combination of warm soil and cool air that autumn provides. It’s perfect for stimulating root growth. Meanwhile, monsoon rains saturating the earth also encourage deep root growth.

This doesn’t mean you don’t have to worry about watering! You should always make sure any newly planted plants get daily watering, regardless of the time of year or rain levels. (And don’t forget to water them during the winter as well - about once a month should do.)

HERE ARE SOME TIPS FOR PLANTING YOUR NEW TREE OR SHRUB:

Dig a hole about twice the width of the root ball of your shrub or tree and equally as deep. (It’s better to plant it a little above ground level than too deep.)

Amend your soil to make sure it provides your new plant with the nutrients it needs and place that amended soil in the bottom of your hole.

Water your plant thoroughly before placing it in the ground.

Remove any wire on the root ball

and fold back any burlap so that you expose the trunk and about four inches of soil. You can add some fertilizer tablets, but make sure that they don’t touch the root system of your plant.

Replace the soil and don’t forget to top it off with some mulch. That will help conserve moisture, prevent weeds and maintain moderate soil temperatures.

Once your tree or shrub is in the ground, prevent transplant shock and promote root growth by watering thoroughly with a root stimulator.

The other thing you should be planting soon is your bulbs for next year. If you want spring tulips, crocuses, hyacinth, irises and daffodils, their bulbs need to get into the ground in late September through October. The cool night temperatures will prevent the bulbs from rotting and the coming winter will guarantee your bulbs get the necessary chill needed to bloom in spring.

Another thing to keep in mind is where you plant your bulbs. They need at least partial sun and well-draining soil. If your soil is mostly clay, amend it with planting mix. When planting, make sure the depth of your hole is about three times the size of the bulb. So large bulbs like tulips or daffodils will need to be about eight inches deep and other, smaller bulbs will be planted about four inches deep. Make sure your bulb’s “nose” (the pointy end) is facing up out of the hole.

We hope you enjoy these last weeks of summer and the coming fall season. And we hope that you’ll join us for our Fall Festival 10 a.m. to 2 p.m., Saturday, Oct. 18. We’ll have favorites like our hay maze and pumpkin patch, plus balloon twisters, face painters and a petting zoo! Activities are free, but you might want to bring some cash for tips or to purchase goodies from food trucks.

And if you need any help with extending your garden throughout the fall season, please call or visit Warner’s Nursery; we’d be glad to help.

Happy gardening! FBN

Misti Warner-Andersen is the manager of Warner’s Nursery & Landscape Co., located at 1101 E. Butler Ave. in Flagstaff. To contact Warner’s Nursery, call 928-774-1983. //

Education Means Business in Coconino County

By Eric A. Heiser

Coconino Community College isn’t just an educational institution – it’s a major part of the county’s economic backbone. The newest economic impact study from Lightcast shows CCC added $71 million to the Coconino County economy in FY 2023-24 and supported 1,049 local jobs, roughly one out of every 89 jobs here. That single-year impact equaled approximately 0.9% of the county’s gross regional product, nearly as large as the entire mining, quarrying and oil

and gas sector. How does a community college generate that kind of lift? First, CCC is an employer and a buyer. Our day-to-day operations added $19.8 million to county income last year – supporting 336 jobs through local payroll, purchasing and the ripple effect of those dollars in the community.

Second, and most powerful over time, are alumni. CCC graduates drive productivity and earnings for years after commencement. In FY 2023-24, our alumni accounted for $35 million in added county income

and 469 jobs supported.

The bottom line is simple: education means business. When students gain skills that employers need, businesses grow, tax revenues rise, and demand for public assistance falls. For students, every dollar invested in a CCC education returns $5.50 in higher lifetime earnings, with an estimated 17.7% average annual rate of return.

Taxpayers benefit, too. As our graduates earn more and rely less on social services, state and local taxpayer benefits total $17.8 million tied to this most recent student cohort.

And across Arizona, CCC’s presence yields $236 million in social benefits when you combine added student and business income with health, justice-system and income-assistance savings.

Now, a word about who college is for. I cringe when I hear “college isn’t for everyone.” At CCC, there’s a place for everyone, because the economy needs many pathways: short-term, workforce-ready certificates; twoyear degrees that lead directly to high-demand jobs; and seamless transfer pathways to NAU and other university partners. If you want to skill up quickly, switch careers, earn a promotion or pursue a bachelor’s, CCC’s doors are open and ready for you.

health programs and university transfer pathways continues to grow faster than our current spaces can accommodate. As a workforce training engine for Coconino County, CCC supports programs such as nursing, paramedicine, advanced manufacturing and construction management, fields where regional forecasts show strong job growth.

To address facility constraints, CCC has placed a bond measure on the November ballot. If approved, the funding would help expand facilities for these and other high-demand programs.

We’re also designing college around real lives. Many of our students are working adults, parents or caregivers. That’s why we’re expanding evening and weekend offerings and building schedules that meet people where they are. If the desire is there, we will work to make the time and place align.

One reality we are facing is that CCC’s facilities are reaching their limits. Demand for career and technical education, allied

Education is opportunity, and opportunity is good business. Whether you’re an employer looking for talent, a high school grad mapping your next step, or a working adult ready for a new chapter, CCC is here to help you move forward and to keep our local economy moving with you. FBN

Eric A. Heiser, Ph.D., is the president and CEO of Coconino Community College.

Seven Tips to Help Combat Seasonal Depression

By Roy DuPrez

As the vibrant colors of au-

tumn paint the landscape of Flagstaff, many residents find themselves facing a common challenge: seasonal depression. This mood disorder, known as Seasonal Affective Disorder (SAD), typically arises as daylight hours diminish and it can significantly impact mental well-being. Here are some effective strategies to combat this condition and embrace the beauty of fall.

1. LIGHT THERAPY

One of the most effective treatments for SAD is light therapy. Specialized light boxes that simulate natural sunlight can help regulate circadian rhythms and alleviate symptoms of depression. Consider using a light box for about 20-30 minutes each morning to make a noticeable difference in mood.

2. STAY ACTIVE

Regular physical activity is a powerful antidote to depression. To take advantage of Flagstaff’s stunning trails and parks, try hiking, biking or enjoying brisk walks amidst the fall foliage. Exercise releases endorphins, which naturally boost mood and energy levels.

3. EMBRACE NATURE

Outdoor activities can improve mental health significantly. Spend time in nature by visiting local attractions like Walnut Canyon or the Coconino National Forest. The fresh air, combined with scenic views and changing leaves, can enhance your overall well-being.

4. MAINTAIN SOCIAL CONNECTIONS

As the days grow shorter, it’s important to stay connected with family and friends. Join local clubs, participate in community events or organize gatherings to maintain social interactions. Sharing experiences can help reduce feelings of isolation.

5. FOCUS ON NUTRITION

Eating a balanced diet rich in fruits, vegetables and whole grains can positively impact your mood. Incorporating omega-3 fatty acids – found in fish, flaxseeds, and walnuts – can also support brain health and improve symptoms of depression.

6. ESTABLISH A ROUTINE

Creating a consistent daily routine can provide structure and stability during the fall months. Set regular sleep patterns, schedule enjoyable ac-

tivities and allocate time for self-care to enhance overall mental health.

7. SEEK PROFESSIONAL SUPPORT

If symptoms of seasonal depression become overwhelming, don’t hesitate to seek professional help. Local mental health resources in Flagstaff offer therapy and support groups tailored to individuals experiencing SAD. As we transition into the fall season, it’s essential to prioritize

mental well-being. By incorporating these strategies into your routine, you can combat seasonal depression and fully enjoy the beauty of Flagstaff during this picturesque time of year. Remember, you’re not alone in this journey – support is available and thriving in our community. FBN

Roy DuPrez, M.Ed., is the CEO and founder of Back2Basics Outdoor Adventure Recovery in Flagstaff. DuPrez received his B.S. and M.Ed. from Northern Arizona

University. Back2Basics helps men, ages 18 to 35, recover from addiction to drugs and alcohol.

Back2Basics is a recovery program offering up to six months of care for adult males struggling with substance abuse. Our clients engage in a unique combination of outdoor activities and structured residential treatment. For more information, visit https://back2basics-soberliving.com, call 928-814-2220, or email rduprez@b2badventures.com.

VerdeValleyBUSINESS NEWS

Serving the Greater Verde Valley

Cottonwood Recreation Center is Hub for Health, Recreation

Hundreds of residents and visitors fill the stateof-the-art facility daily

VerdeValley

Serving the Greater Verde Valley

By V. Ronnie Tierney, VVBN

For 15 years, the City of Cottonwood Recreation Center has been serving the community with a progressive state-of-the-art complex that would impress even the most elite athletes.

The 56,000-square-foot multi-generational facility has been a shining light for locals as well as visitors and has an overwhelming attendance of 600700 people on an average weekday.

“Cottonwood’s decision to build this facility followed years of community input and planning,” said Cottonwood Director of Parks, Recreation and Library Jak Teel. “We recognized the need for a year-round, all-weather space for fitness and recreation.”

“Today, it stands as one of the most popular and heavily used public facilities in the Verde Valley,” added Teel. “Looking ahead, our plans include expanding program offerings, upgrading amenities and strengthening community partnerships.

The 56,000-square-foot complex

includes a fitness floor, indoor gymnasium, indoor pool, aerobics studio, climbing wall, event hall, meeting rooms and staff offices. Cottonwood Esthetician Svetlana Bourlaka attends five times a week for her exercise regimen. “It is a beautiful gym and I’m able to do both my cardio and my workout with free weights and machines. I’m very pleased with this facility.”

BUSINESS NEWS

“The gym is equipped to support a wide range of fitness goals,” said Recreation Center Manager Julia Root. “The free weight area features bench press stations, incline benches, a Smith machine, power racks and a full set of dumbbells. The cardio area includes stair steppers, treadmills, recumbent bikes and a rowing machine to keep workouts varied and effective. For those who prefer guided movement, the resistance machine area offers more than 15 machines designed to safely target and strengthen specific muscle groups.

Fitness classes range from Zumba, aquatics, aerobics, endurance, strengthening, cycling, stress reduction and toning.

The 60,000-gallon swimming pool includes a lazy river, hot tub and a monumental three-story slide that likely entices all ages to give it a try.

“We’re always working to improve the facility, with several upgrades on the horizon. Most notably, we are in the process of replacing all of our cardio and suspension training equipment and completing important preventative maintenance in our pool area to ensure its long-term health.”

Verde River Dental Hygienist

Shelby Johnson is a member at the Cottonwood Recreation Center and attends four to five times a week. “I use the treadmill and all the weightlifting equipment. It’s great for our community and has helped with my overall health. The people here are really nice.”

A variety of rates and passes are offered including discounts for seniors, youth and military families and day passes. “We partner frequently with local schools for swim lessons, after-school programs and athletic space access,” said Teel. “From the beginning, our goal has been to create a welcoming space where all members of the community can connect, stay healthy and have fun. Personally, I believe recreation is more than just fitness – it’s about improving quality of life.”

Winnemucca, Nevada visitors

Michael and Diana Padua worked out four of the six days they were vacationing in Cottonwood. “We found the complex to be very well-managed and clean. They really stay on top of their equipment. Even the locker rooms were immaculate. We were very impressed and so grateful to have had access to such a beautiful facility.” VVBN

The Cottonwood Recreation Center is open 4:30 a.m.-8 p.m., Monday through Friday and 6 a.m.-8 p.m., Saturday and Sunday. For more information, call 928-639-3200.

“We recognize the need for year-round, all-weather space for fitness and recreation,” said Cottonwood Director of Parks, Recreation and Library Jak Teel, third from the left with recreation staff members Caitlynn Neal, Dana Dowell, Julia Root, Sarah Latham, Travis Wilson and Tristan Wright. Photos by V. Ronnie Tierney, Fresh Focuses Photography

The swimming pool includes a lazy river, hot tub and three-story water slide. Recreation Center Manager Julia Root, with Parks, Recreation and Library Director Jak Teel, says the gym is equipped to support a wide range of fitness goals.

Jodi Paige Brings Award-Winning Vegan Flavors to Clarkdale

Virgin Cheese debuts artisan lineup in Clarkdale

By V. Ronnie Tierney, VVBN

For people suffering with cow’s milk allergies or who just want to eliminate dairy from their diet, there’s good news! You can now have your cheese and eat it, too!

Moving from Las Vegas for the town of Clarkdale, Virgin Cheese founder and owner Jodi Paige is excited to share her plant-based fermented, all organic cheeses that have fans from around the nation raving. This dairy-free all organic cheese factory was nominated for best artisanal vegan cheese in the country by VegNews Magazine.

Whipping up cashew and coconut cream and coconut oil as a base for her cheeses, Paige crafts her products in-house. “Our cheese is fermented and cultured, similar to making yogurt,” she said.

Top sellers are Smoked Gouda, White Cheddar Lemon Dill, Pepper Jack and Fig Brie. “Our latest favorite is jalapeno heart of palm artichoke dip.”

“Ditching dairy can eliminate bloating, flatulence, allergies, acne and eczema,” she said.

“Virgin Cheese really does own the balance of flavor and texture in

the elusive vegan cheese category,” said Val Brooks Kennedy of Clarkdale. “The warm kick of Pepper Jack and the freshness of Lemon Dill and the tangy crumble of feta is my dream trio! My husband can polish off an entire cheese round with crackers and I like shredding cheese from a frozen round on my salads. What Virgin Cheese creates with cashew cream is one of those how-is-this-even-possible food miracles.”

Working alongside Paige is Virgin Cheese General Manager Anthony Guitrón, whom Paige met on a dance floor in Las Vegas. “We became best friends, and I courted him into the business,” she said. “Anthony brings a refined palate to the table, and we are marinating on evolving into a wine and cheese headquarters for our blossoming region.”

Paige was born in Pittsburgh and raised in the Phoenix-metropolitan area. As a teenager, she fell in love with the town of Jerome. Her background and education revolved around theater.

“In my past life I was an equity stage manager and worked in regional theater, art and music festivals. Creativity in the kitchen was a natural evolution for me.”

The big break for Virgin Cheese came in March 2014. “Las Vegas launched its first animal sanctuary with a grand opening private dinner for 150 health-conscious consumers. Guests were greeted with my vegan cheese appetizer tables. There were eight varieties of organic, plant-powered vegan cheeses. Guests kept going back for more and what was even more surreal was that my silent auction basket of cheeses sold for $400.”

“Virgin Cheese has been very popular with our vegan community here and they have attracted a lot of followers,” said Bronze Café owner David Moses of Las Vegas. “We sell their products, and they have a good following. Their cheese is flavor-forward, spreadable and it’s a great staple people can count on for their families and entertainment. We’ve had a great partnership with them

since 2016.”

Online comments raving about the cheese are posted almost daily: “I’m so happy to have found you.” “It is a true treasure to have the true flavors of good cheese.” “Don’t be skeptical, Virgin Cheese is so tasty.” “Amazing cheese and even better customer service. Is it possible?” “This cheese is better than dairy cheese. The sandwiches and cheeses are exceptional.” “We first tried Virgin Cheese at a restaurant in Austin, Texas. We were excited to find that Clarkdale has an actual storefront!”

Paige lived in Las Vegas for 15 years and purchased property in Clarkdale to retire her horse. Her husband, John, is the director of production for Cirque du Soleil and other large-scale entertainment projects. “We are in the process of cultivating Hopewell Mine High Desert Hideout on our five acres. This

would be a modern-day mining camp overlooking Sedona and the Mogollon Rim.”

The menu at Virgin Cheese begins with cheese balls in a variety of flavors and sandwiches such as a vegan version of a BLT with housemade eggplant bacon. Spanakopita, cheesecake cups, frownies (fudge in a brownie shell), protein power balls, plant powered Snickers bars and organic vegan milkshakes are available, and most items are gluten free. Their charcuterie board is a picnic favorite.

“You don’t have to be on a vegan or plant-based diet to enjoy our popular cheese boards and charcuteries,” said Paige. VVBN

Virgin Cheese is located at 915 Main Street in downtown Clarkdale. The store is open Tuesday through Saturday noon- 5 p.m.

Virgin Cheese owner and founder Jodi Paige grows herbs for some of her menu items outside her store.

Photos by V. Ronnie Tierney, Fresh Focuses Photography

The organic, plant-based Virgin Cheese Charcuterie Board is popular for sharing.

New Digital Passport Helps Visitors Explore Route 66

By Ryan Randazzo

The world will turn its attention to historic Route 66 next year to celebrate the centennial of the highway and Discover Flagstaff has been hard at work ensuring visitors are aware and locals are reminded of the city’s significance to the Chicago-to-L.A. roadway.

Flagstaff’s marketing initiatives, which will include a celebration on June 6, 2026, aim to drive awareness and ensure visitors from around the world know there is plenty to see and do along our stretch of the highway, while also reminding them to visit responsibly.

A new digital passport is available providing “66 Things to do on Route 66” with recommendations on where to eat, stay and play along the Mother Road in Flagstaff. The offerings cover everything from where to find a classic burger and a shake or other great meals in town, classic Route 66 hotels, and attractions like Walnut Canyon National Monument where visitors and locals can find ancient cliff dwellings.

With Route 66 covering approximately 2,440 miles across eight states, the passport’s intent is to give people inspiration to spend more time in our city.

The digital passport works similarly to an app that people download to their mobile device. It is free and available online from Discoverflagstaff.com.

Once users download the passport to their device, they can browse the 66 stops in and around the city. When they visit the locations, they can use the passport to virtually “check in” and earn points. They can then redeem the points at the Flagstaff Visitor Center at 1 E. Route 66 for small prizes.

The stops are worth various points. Easy, walkable stops directly along Route 66 such as restaurants and breweries are worth one point. Those worth two points are minor diversions from Route 66, including museums and other venues that reveal the history of Flagstaff and Northern Arizona.

A few of the check-ins are worth three points, and they include stops farther from the city, including Grand Canyon National Park and Meteor Crater.

Already the digital passport is proving popular, with nearly 800 people signing up to use it. Those users already have checked in more than 1,300 times at the various stops. Get the app at www.flagstaffarizona.org/things-to-do/ route-66.

The passport comes in addition to the free Walk this Talk self-guid-

ed walking tour created by the city, which uses a free phone line and an introduction voiced by actor Ted Danson to guide people to various stops. That tour, which begins at the Visitor Center, focuses on historically significant buildings mostly along the original Route 66 alignment that is now Phoenix Avenue.

The new digital passport is just one of many tools Discover Flagstaff is

using to promote the city for the Route 66 Centennial. Additional projects include planning for a special event and celebration on June 6, 2026, with programming across the city.

Discover Flagstaff also produced an 85-page commemorative magazine that was distributed locally this spring, and which will be distributed along with major lifestyle magazines in Los Angeles and Dallas next year. Those two

regions are important markets from which Flagstaff receives visitors. These strategies and tactics all align to ensure Flagstaff is well represented on the global stage for the once-in-alifetime centennial celebration. FBN

Ryan Randazzo is the media relations and marketing project manager for Discover Flagstaff.

The Route 66 sign east of Flagstaff near Walnut Canyon National Monument is a popular spot for photography. Photo Credit: Discover Flagstaff

Flagstaff Business News and Quad Cities Business News Present: The Sixth Annual Prescott-Area ATHENA Leadership Awards

The prestigious ATHENA Leadership Awards celebrate women whose professional excellence, community service and powerful mentorship inspire others to reach their full potential. This year’s 13 nominee finalists from the Quad Cities region exemplify courage, vision, creativity and resilience — trailblazers shaping industries, empowering the next generation, advancing health, strengthening communities and championing equity. Alongside are the ATHENA Organizational Leadership nominees, whose cultures reflect the spirit of collaboration, empowerment and professional development that defines the award’s legacy, uplifting others while creating lasting impact.

KAREN DAVIS

SPONSOR RELATIONS

PRESCOTT FRONTIER DAYS

RODEO

Karen Davis is pioneer, trailblazing a path for the next generation of women in a male-dominated arena. Leading with vision and championing equity, Karen raised $1.5 million for the 2025 Prescott Frontier Days Rodeo and supported events including Whiskey Women and Wine, to help injured rodeo athletes, and Ridin’ for a Cure, supporting cancer victims. She mentors youth ambassadors and enjoys teaching business skills to young people.

FATIMA FERNANDEZ TOWN CLERK

TOWN OF PRESCOTT VALLEY

Fatima began her career in public service as a court clerk with the Prescott Valley Magistrate Court. The only Hispanic department head in her workplace, she strives to challenge stereotypes. She also assisted the county in providing a third early voting site in her town. At her church, she teaches children the importance of service.

JOY GOFF

YOUTH LEADERSHIP & OPPORTUNITIES DIRECTOR THE LAUNCH PAD TEEN CENTER

Joy Goff has been leading hundreds of local youth and young leaders through a community project designed to bridge generational differences over dinner. The intergenerational dinner program model is now in big demand in other cities. Her efforts in uniting communities have been recognized by the Arizona Democracy Resiliency Network. She also works with teens and young women struggling with body image, mental health and self-confidence.

BREEANYA HINKEL OWNER

PRESCOTT WOMEN’S MAGAZINE

Through her publication, Breeanya celebrates the achievements, talents and contributions of women entrepreneurs, civic leaders, artists and changemakers throughout the region. She weaves compassion into action and encourages those around her to dream bigger, embrace their own strengths and believe in the possibility of change. As a volunteer with the Launch Pad Teen Center, she empowers youth to grow, express themselves and develop leadership skills. She also mentors the Prescott Area Young Professionals.

LESLIE HORTON DIRECTOR YAVAPAI COUNTY COMMUNITY HEALTH SERVICES

Leslie Horton champions inclusivity, diversity, innovation

and professional growth at Yavapai County Community Health Services, which includes seven public health sections, a health center and a 90% female, 200-member workforce. In partnership with Yavapai College, she has been instrumental in creating intern opportunities for healthcare students. She also works to expand healthcare access for people with HIV/AIDS, underserved populations and women reentering the community following incarceration.

ALLISON LENOCKER

EXECUTIVE DIRECTOR COALITION FOR COMPASSION AND JUSTICE

Allison is credited with transforming CCJ by strengthening its housing-first programs, expanding wraparound services and building community partnerships to address systemic causes of homelessness. Under her leadership, CCJ has expanded its Shelter Services Program and social enterprises that provide job training and skill development for those transitioning out of homelessness.

SARA MARTIN FOUNDER

MODIFY HEALTH SYSTEMS

Sara is a holistic health practitioner, educator and clinical nutritionist who empowers her team and community through mentorship, collaboration and service while promoting science, wellness and lifelong learning. Her annual back-to-school event provides haircuts, hot meals, backpacks and books for local children. She also offers free haircuts to veterans, wellness services to mothers in crisis and nutritional guidance to those facing chronic illness.

KAYCE PETERS BUSINESS OWNER BUENOS BAÑOS

Because of Kayce Peters, locals seek out the orange portable potties. Kayce believes that everyone deserves a nice clean potty and she ensures her Buenos Baños are wellstocked. Kayce demonstrates that women can be a proven force of nature in the portable restroom rental world. With more than a thousand toilets, three trucks and two part-time employees, this mother of six says, “Supporting another woman’s success will never dampen yours!”

LISA RHINE PRESIDENT YAVAPAI COLLEGE

Lisa Rhine, Ph.D., is known for guiding Yavapai College through a period of bold change. Under her leadership, YC is recognized nationwide for access, innovation and student success and is the first rural Arizona community college to offer bachelor’s degrees. Lisa led a collaboration with the Yavapai County Board of Supervisors that established the college as a one-stop provider for workforce and economic development services.

CHERYL ROLLAND VICE PRESIDENT/BANK MANAGER PINNACLE BANK

Cheryl Rolland played a pivotal role in starting the first Arizona Pinnacle Bank in Prescott five years ago. Now, with a portfolio of $250 million, the bank’s footprint has expanded to five locations. Among her many community service roles, she is also an ambassador of Women Who Care, a philanthropic group focused on creating positive change and she has developed training curriculum for Prescott Area Leadership.

MARY ANN SUTTLES APPLIANCE SALES ASSOCIATE SEARS

Longtime Prescott City Councilmember and former Mayor Pro Tem Mary Ann Suttles has been instrumental in advancing women in politics. Among her accomplishments, she has helped to acquire Watson and Willow lakes, secure the Yavapai Fire Station at Yavapai Hills and create the Adult Center Meals on Wheels program. Mary Ann also chaired the rodeo’s Tough Enough to Wear Pink campaign for years, raising funds to battle breast cancer.

MEREDITH DUNLAPSTERRETT NORTHERN ARIZONA REGIONAL SENIOR VP/ REGIONAL MANAGER NATIONAL BANK OF ARIZONA

Meredith oversees 18 branches across Northern Arizona, 10 branches in the Western Region and is a banking industry leadership resource, guiding her team to Top Performances in Arizona year after year. She fosters a culture of community engagement and has served as the United Way of Yavapai County president for nine years. Meredith is currently completing her final year at the prestigious Pacific Coast Banking School.

KRIS VENHAUS FOUNDER

HEARTLAND RANCH

Hearing a comment that “something needs to be done,” Kris Venhaus founded Heartland Ranch last year, a safe space for kids who have been trafficked. She educates the community on the issue and provides tools to improve children’s lives. Kris juggles Heartland Ranch, her Amish Home Décor business and her life as a mom while serving the community and encouraging women to use their gifts in the world.

ATHENA ORGANIZATIONAL LEADERSHIP AWARD NOMINEES

ARIZONA COMMUNITY FOUNDATION OF YAVAPAI COUNTY

Led by the philanthropic organization’s first female CEO, Anna Maria Chavez, ACF of Yavapai County is putting women in the forefront of communities, showcasing their leadership abilities across the region. The ACF mentoring program pairs new members with seasoned staff to discuss career goals and create pathways. One of ACF’s new initiatives, People First, focuses on improving organizational culture and individual opportunities.

HORSES WITH HEART

The highly trained, all-women team at Horses with Heart creates a safe and welcoming outdoor haven where horses transform lives. Children and adults with disabilities, military veterans, first responders and seniors discover new levels of confidence, independence and social connection through the bond they form with horses. “When people interact with horses, they experience calm, joy and inner healing,” said Executive Director Anne Spiess.

PRESCOTT FRONTIER DAYS RODEO

The history of women in rodeo has taken center stage in the Prescott Frontier Days – World’s Oldest Rodeo. Highlighted this year were female competitors, along with their talent, courage and determination to carve out their space in a male-dominated sport. Women have played key roles in the rodeo since 1889 in positions such as stock contractor, photographer, organizer and an all-female trick riding team. FBN

3-5 P.M., FRIDAY, SEPT. 12

Keynote Presenter:

Finding Safety When I Needed It Most: How Flagstaff’s Guidance Center Helped Me Through Crisis and Reminded Me I Wasn’t Alone

By an Anonymous Patient

Ayear ago, I came frighteningly close to losing my life.

After a serious suicide attempt, I didn’t end up at The Guidance Center right away, but in the months that followed, I was admitted twice to their Psychiatric Acute Care (PAC) Unit. Both times, I walked through those doors in crisis. Both

times, I walked out feeling safer than when I came in. I want to share that, because I know how hard it can be to take that first step toward getting help.

The PAC Unit is a 16-bed emergency psychiatric hospital here in Flagstaff. It’s a place for adults in crisis – whether that means you need medication adjustments, a safe place to stabilize, or emergency psychiatric

care. Sometimes people are admitted voluntarily, other times under Arizona’s Title 36 law for involuntary hospitalization.

The average stay is only three to five days. Mine were a little longer, but for me, those days made a world of difference.

My admissions came after the lingering emotional fallout of my suicide attempt, mixed with the heavy

My admissions came after the lingering emotional fallout of my suicide attempt, mixed with the heavy weight of severe depression and alcohol addiction. From the moment I arrived, I felt a shift. The nurses, techs, social workers, psychiatrists and psychiatric nurse practitioners treated me like a person – not just a patient. They weren’t there to judge; they were there to keep me safe and help me get through the storm.

weight of severe depression and alcohol addiction. From the moment I arrived, I felt a shift. The nurses, techs, social workers, psychiatrists and psychiatric nurse practitioners treated me like a person – not just a patient. They weren’t there to judge; they were there to keep me safe and help me get through the storm.

There’s a rhythm to life in the PAC. Medications on schedule. Groups where you learn coping skills or just talk. A stretch in the morning. A simple meal shared with others who understand what it’s like to feel unsteady. Even when I didn’t feel like joining in, the encouragement to participate gave me small lifelines to hold onto.

Within 24 hours, I met with a provider to talk through what had brought me in and what would need to happen before I could safely go home. Before discharge, I always left with a follow-up appointment scheduled – something concrete to help me stay connected once I was back on my own.

I know that nobody wants to need a place like the PAC. But when you do, it matters more than I can say that such a place exists. The Guidance Center gave me structure, compassion and the reminder that I wasn’t beyond help.

If you’re reading this and feel lost, please know you are not alone. There are people here in Flagstaff who care, who will listen, and who will stand beside you until you can stand on your own again. FBN

I’m Devon Forrest, CEO of The Guidance Center. This writing is from someone who stayed in our PAC Unit this summer and submitted the reflection anonymously. I am grateful to read about this positive outcome through the firsthand experience and honored to be able to share this story on their behalf.

The Guidance Center. 2187 N. Vickey Street, Flagstaff, AZ 86004 928-527-1899 888-681-1899

tgcaz.org

The Verde Valley, with its vibrant communities and a growing population of over 50,000, is a hub of natural beauty, innovation, and entrepreneurial spirit. The Quad Cities Business News is proud to announce the launch of our new Verde Valley section, dedicated to spotlighting the region’s dynamic business ecosystem. Through in-depth coverage and expert insights, we aim to connect, inform, and celebrate the remarkable people and businesses driving growth in this incredible part of Arizona.

Shadows Foundation Planning Big Sting Country Music Festival at Watson Lake

By Vicki Burton

The Big Sting weekend-long country music festival and camping event is coming to Watson Lake near Prescott, Friday and Saturday, Oct. 10 and 11. Proceeds from the annual event support the Shadows Foundation, a local nonprofit organization that provides financial and support services to individuals and families battling life-threatening illnesses.

The event kicks off Thursday, Oct. 9, with a private camper-only party. Friday, Oct. 10 is Military and Veterans Awareness Day with fun under the party tent with Happy Hour from 3-5 p.m. Gates will open at 1:30 p.m., with a cornhole tournament starting at 2 p.m. Austin Burke will be headlining with Big Sting favorite John King. Other artists include Whitney Lusk, J. Michael Harter and Kevin Rueb. The U.S. Army will assist in a very special flag ceremony honoring veterans and those currently serving in the military. Saturday, Oct. 11, is First Responders and Shadows Awareness Day. Gates will open at 1:30 p.m.,

with cornhole tournament playoffs starting at 2 p.m. Ned Ledoux with Jade Eagleson will be headlining, with other artists including The Grant Brothers, Kicked Otta Cottonwood, The Kyle Benedict Band and Ben Bruner with Carl Sigfried. The Army will assist in another very special flag ceremony honoring our first responders and those in law enforcement.

In support of all military and law enforcement personnel, veterans and first responders, the Shadows Foundation is providing a discounted rate on weekend passes for $35. Those passes can be purchased at thebigsting.com and ID will be required at ticketing.

General Admission two-day passes can be purchased for $90. Daily passes can be purchased as well for $45, VIP passes include dinner Friday and Saturday night with a private bar and seated tented area for $200.

This is a family fun event for all ages with a play area for children! Those 12 and under are free. For tickets, line up and additional information, visit thebigsting.com. FBN

Vicki Burton is the founder of the Shadows Foundation. For more information on the Shadows Foundation visit shadowsfoundation.org.

The family friendly country music festival and camping event raises funds for Arizonans battling life-threatening illnesses.

Courtesy photo

Shoulder Arthritis: A Basic Guide, Part One

By Yuri Lewicky, M.D.

Approximately one in three adults in the United States have some form of arthritis, a condition in which one or more of your joints is damaged. Although arthritis is more prevalent in weight-bearing joints, such as knees and hips, shoulder arthritis is the third most common joint to require surgery, since it can be a particularly debilitating condition.

The shoulder joint is where the humerus bone of the upper arm connects with the glenoid – the socket on the side of the shoulder blade. Shoulder arthritis happens when the cartilage between the humerus and the glenoid breaks down, causing bone-on-bone contact. This leads to irregular motion in the joint, inflammation, pain and limited mobility.

SYMPTOMS

The most common symptom of any kind of shoulder arthritis is pain. People often describe a deep pain that gets worse with activity and better with rest. The pain is usually worse with overhead activities like throwing a ball, washing your hair or reaching for something in a top cupboard. The second most common symptom is a loss of movement in the shoulder. Other symptoms may include:

Weakness

A grinding sensation or sound (called crepitus)

Difficulty using the affected arm

In more advanced stages of shoulder arthritis, many patients report pain at night that interferes with sleep.

CAUSES

Osteoarthritis, or degenerative arthritis, is generally caused by a deterioration of cartilage over time from the normal aging process. Cartilage is the smooth, shiny white covering on the end of bone that keeps the bones from rubbing together. It acts as a lining to the joint. It is very thin (3 mm or less, depending on the joint) and unable to heal once injured. The normal wear and tear of life or the brisk tempo of sports can gradually wear it down. Furthermore, the development of osteoarthritis can be from many other factors. Many people have a genetic predisposition to develop arthritis over their lifetime.

DIAGNOSIS

In order to diagnose shoulder arthritis, a physician will ask the patient about their symptoms and medical history and perform a physical examination. Typically, patients with advanced arthritis will be unable to elevate their arm to the level of the shoulder and have limited rotation of their arm away

from their body. X-rays can be used to evaluate and confirm the degree of arthritis and the amount of bone loss. An MRI and CT scan may also be needed.

Nonsurgical treatment options

Shoulder arthritis treatment depends on:

What kind of arthritis is present

Which joint(s) is/are affected

How disabling and painful the disease is

Arthritis treatments are aimed at reducing pain and restoring motion. Some of the treatments available include:

PHYSICAL THERAPY

The first line of treatment for shoulder arthritis is physical therapy. Although physical therapy cannot replace any of the damaged cartilage, it may help to improve pain and movement. A physical therapist may recommend specific stretches for muscles and ligaments to restore some motion and offer pain relief. A therapist may also use manual therapy to stretch the ligaments, tendons and muscles in ways that are difficult to do on your own. Physical therapy will also focus on strengthening the muscles to better hold the shoulder joint in the socket and assist with movement.

PAIN CONTROL

Pain management is an important part of coping with shoulder arthritis. It may include:

Ice: Ice packs can be used once or several times a day for 20–30 minutes at a time to reduce painful inflammation.

Heat: Some people prefer heat

for shoulder arthritis pain. Heat may be especially helpful to use for warming up the joint before stretching.

Medication: All medications have benefits and potential complications. Common medicines include acetaminophen (Tylenol) and NSAIDs (e.g., Advil or Motrin). Opioid (narcotic) medications should be avoided as they are highly addictive and become less effective over time, especially if surgery is chosen.

Injections: Injections can effectively treat the inflammation caused by shoulder arthritis, which alleviates pain and allows for improved range-of-motion. Options include cortisone injections and orthobiologics. Cortisone injections are often suggested – along with physical therapy – early in the treatment plan to manage arthritis as they can offer significant pain relief with minimal side effects. Orthobiologics, which use a patient’s own blood and cells, are much newer treatments that may provide similar results as cortisone injections but are typically more expensive.

SURGICAL OPTIONS:

Most are performed on an outpatient basis, meaning you can go home the same day after the surgery. They vary from very minimally invasive techniques (Arthroscopic surgery, where the use of a small camera and instruments clean the shoulder), to actual replacement of the damaged joint, also known as shoulder replacement surgery or shoulder arthroplasty.

FAQS

What parts of the shoulder can be affected by arthritis?

Arthritis can affect any of the three shoulder joints: the glenohumeral (GH) joint, the acromioclavicular (AC) joint and occasionally the sternoclavicular (SC) joint. When any kind of arthritis affects the shoulder joint, cartilage on one or both sides of the joint start to wear out.

Acromioclavicular (AC) joint: This joint is where the clavicle (collar bone) meets the acromion (roof of the shoulder), which is part of the scapula (shoulder blade). It moves a little when the shoulder moves and can be injured in a shoulder separation. Arthritis of the AC joint is very common. In fact, after 40 years of age, most people will have AC joint osteoarthritis on their shoulder x-rays. For most people, there is no significant pain, so no treatment is necessary, even with abnormal X-rays. Persistently painful AC joint arthritis that limits the use of the shoulder is uncommon.

Glenohumeral (GH) joint: This larger joint is the ball and socket joint connecting the top part of the arm (humerus) to the shoulder blade (scapula). It allows the shoulder to have a wide range of motion in all directions. In the course of a lifetime, this joint is constantly in motion. When arthritis develops, it restricts motion and causes pain. Since the shoulder helps position the hand for daily functions, sports and

other activities, any loss of motion or restriction because of pain will significantly limit the function of the entire arm and hand.

Are there different types of arthritis?

There are more than 100 types of arthritis! However, the majority of arthritic conditions affecting the shoulder are often separated into two major categories:

Osteoarthritis (OA): This is the “wear and tear” type of arthritis that often appears in later life. In some cases, OA can present after an injury or fracture (break) to the shoulder and is called post-traumatic arthritis. Inflammatory arthritis: This includes rheumatoid arthritis (RA) and affects people at an earlier age. It typically affects multiple joints in the body (elbows, shoulders, knees, etc.) and is caused by an underlying inflammatory autoimmune disease.

SHOULDER ARTHRITIS: A BASIC GUIDE, PART TWO

Coming next month: Shoulder Arthritis, A Basic Guide, Part Two. If you are thinking about shoulder replacement surgery, We’ll discuss what questions you should be asking yourself and your surgeon. FBN

Dr. Yuri Lewicky, M.D., is a double board-certified Orthopaedic Surgeon who specializes in shoulder surgery and sports medicine. He practices in Flagstaff and Prescott Valley at Northern Arizona Orthopaedics and can be reached at 928-2262900, NorthAzOrtho.com

The x-ray on the left shows a healthy shoulder joint. The x-ray on the right reveals severe shoulder osteoarthritis. Courtesy photos

National Rule Changes Creating Hiring, Retention Challenges

By Teri Drew

In 2025, a series of new federal human resources policies reshaped how employers nationwide manage hiring, retention, workplace culture and compliance. These changes were designed to streamline government operations but have created ripple effects far beyond Washington – touching both public and private employers.

Key policy shifts include:

Reduction of federal diversity, equity, inclusion and accessibility (DEIA) requirements for agencies and contractors.

Restructuring of federal job classifications to allow certain positions to become at-will, with fewer procedural protections.

Restrictions on remote work for federal employees and contractors.

Hiring freezes and reallocation of workforce development funding, impacting grant-supported programs.

While these measures primarily target the federal workforce, their influence on local labor markets and

employer practices has shifted to local public and private employers to manage definitions and rulemaking.

FEDERAL RIPPLES IN ARIZONA

According to workforce and human resource practitioners and associations, the rollback of DEIA mandates has already impacted Arizona’s universities, healthcare systems and public agencies, many of which previously relied on federal grants tied to workforce diversity goals. With reduced funding, some training programs have been scaled back, limiting skill development pipelines for local employers. Restrictions on remote work have altered commuting patterns, reduced flexibility for certain positions, and changed the dynamics of recruitment for both urban and rural job seekers. For example, a Prescott-based tech support contractor that once filled more than half of its positions with remote workers across Northern Arizona reported losing several qualified employees when those roles were required to be in-office, creating longer hiring cycles and higher training costs.

LARGE EMPLOYERS FEEL THE STRAIN

Northern Arizona’s largest employers, such as major hospitals, higher education institutions, aerospace manufacturers, and hospitality resorts, face a dual challenge: adapting to the loss of federal program funding while maintaining competitive hiring and retention strategies.

For hospitals, changes in Medicare and workforce development rules have complicated staffing for specialty care. Universities and training centers that once received DEIA-linked grants must now find alternative funding sources. In manufacturing, federal compliance changes mean more internal policy decisions are needed to balance efficiency with employee engagement.

SMALL BUSINESSES NAVIGATE A CHANGING LABOR POOL

Small businesses – from retailers and restaurants to service companies – are seeing indirect effects. The shift away from remote work has reduced the availability of part-time and flexible workers who once split time between federal roles and local employment.

For example, a family-owned restau-

rant in Prescott Valley reported losing three experienced servers within two weeks when their federal contractor jobs eliminated remote options. The owner explained, “They were great employees, but when their other jobs required them to be in an office fulltime, they just couldn’t keep the shifts here. It’s been tough to replace them.”

Some small businesses that subcontract with larger firms are also feeling pressure, as their partners adjust to changes in federal contracting requirements and workforce rules.

THE HUMAN SIDE OF POLICY

One local HR professional noted: “Federal rules set the tone for the labor market. Even if the mandates don’t directly apply to us, they influence expectations, funding and the kinds of candidates we see.”

Employers across sectors are recognizing that while compliance is necessary, building a strong workplace culture remains a local responsibility.

LOCAL SOLUTIONS FOR A FEDERAL SHIFT

Large employers are increasing their investment in

local training partnerships, expanding tuition assistance, and refining recruitment strategies to attract a wider pool of applicants.

Small employers are turning to cooperative hiring initiatives, shared HR services and state-supported workforce programs to offset the loss of federal support. By engaging with state and federal partners, businesses are finding creative ways to keep staffing stable and skills development on track.

CLOSING

Federal human resource policies may originate far from Northern Arizona, but their effects are immediate and measurable in the local economy. Employers – large and small, public and private – are adapting by strengthening local networks, refining internal policies and prioritizing workforce stability. FBN

Teri Drew is the program director for the Prescott Area Human Resources Association. PAHRA remains a key partner for HR professionals in our region, providing continuing education and fostering solution-based discussions to keep Northern and Central Arizona businesses at the forefront.

Course three: Smoked gouda and potato pierogi with garlic dill sauce and crispy soppressata. Paired with Los Milics Ita’s Rosé 2023.

Course four: Campfire-roasted bison with farm vegetables and accompaniments. Paired with Los Milics Renato’s Red 2022.

Course five: Scotchmallow tart with honey marshmallow, caramel and nut brittle. Paired with Graham’s Six Grapes Reserve Port.

Snowbowl plans to host additional gondola dinners, pairing sunset views at 11,500 feet with elevated cuisine. On Sunday, Sept. 28, Snowbowl’s next event will feature Flagstaff favorites Satchmo’s BBQ and Mother Road Brewing Company. FBN

For details on upcoming gondola dinners and events, visit Snowbowl.ski, or follow on Instagram (@azsnowbowl) and Facebook.

REFINANCE continued from page 23

justified the cost. The general industry rule of thumb is to be as close or under an 18-month recoup time on associated closing costs.

One quick tangent here is that most of the time you are going to need to roll in some taxes and insurance cost on your refinance to re-establish your escrow account and pay those costs in the future (assuming you have an escrow account). These are a wash and do not count in the break-even analysis since you will receive a refund from your current servicer on your current escrow and can turn around and pay those down on the new loan (or pocket that), but either way it’s not an actual refinance cost.

The takeaway on break-even is then being patient and knowing the deal so you can ideally secure the highest possible monthly payment savings with the lowest possible rate and lowest possible closing costs. Be aware that a “free refinance” just means a lender is absorbing or covering cost through other means – a “free refinance” is typically going to be a higher rate, which allows a lender to otherwise cover costs for you. Free is never free.

The math can also work the other direction. Let’s say you can secure $200 per month savings with only $1,200 in closing costs. That’s a break-even of only six months. Under

most market conditions, expecting a bigger shift in rates to save substantially more than the initial quoted savings in just a six-month period of time is unlikely and let’s suppose it really takes another 12 months before the client could save $300 each month from the original payment.

If this individual refinances now, after 12 months their net savings is $1,200, they are not restricted from participating in another refinance and may, in fact, be then more patient to let rates dip even further. If this individual decided not to refinance and wait for a bigger dip, they’re losing out on that $1,200 in savings and all the while have then spent $200 per month more on their mortgage or $2,400 total out of pocket more than if they had refinanced, given that typical refinance closing costs are rolled into the mortgage and not out of pocket. Not to mention that given payment logistics, usually homeowners skip the next month payment after the refinance (or in some cases, two months!), so the actual budget and cash flow of the individual that refinanced is significantly positively impacted by taking action vs. blindly hoping for better.

It is very easy for human minds to think “we just saw rates drop .25% in one to two months, surely that’s exactly what will happen in the next one to two months, so we’ll then save

even more!”

If you can predict the economy like that, you wouldn’t need a refinance as you’d be making big cash on Wall Street! I believe this point is especially important for homeowners to understand, as getting out of this inflation economy will be messy and slow and marked certainly with ups and downs. YES, there may be a better opportunity in three years from now with rates, but are there savings that will make mathematical sense in the next six to 12 months that can help you start to improve your financial future? Likely.

Know your goals. Have a guide. Do the math! FBN

For additional information or to schedule an appointment visit ChrisHallows. Benchmark.us or call 928-707-8572. The Flagstaff location is 824 W Rte 66 Suite A-3.

Chris Hallows is the Branch Manager & Sr. Mortgage Advisor of Benchmark Mortgage Flagstaff.

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Snowbowl guests enjoyed a five-course tasting menu and wine pairings, created in collaboration with Flagstaff’s acclaimed Shift Kitchen and Oeno Wine Lounge.

“He’s had a great career, not only with Hilton but with several other hotel companies and different types of hotels,” said Hales, who taught at NAU from 1995 to 2018 after 25 years with Marriott.

“He was kind of quiet but very energetic” when he came to NAU, Hales said. “But it’s the kind of personality that fits in well with hospitality.”

Nez is an Arizona native.

“I grew up on the Navajo Reservation,” Nez said. “We didn’t have running water or electricity until I was 7. We moved to Chinle for kindergarten.”

Nez attended Pinon High School west of Chinle in northeastern Arizona. Chinle is near Canyon de Chelly National Monument. His graduating class in 2000 was the first to go all four years to Pinon High.

“My aunt (Agnes Whitehair) raised me during high school. She was very adamant about playing sports and being active.”

Nez played football, basketball and baseball for the Eagles.

“My aunt was amazing. She was at every game.”

“I decided not to play basketball my senior year, but my aunt insisted.

She said, ‘If you’re going to live under my roof, you’re going to play basketball.’”

He was back in the gym on the second day of preseason practice.

Nez said he and a cousin, one year younger, had friendly competition during high school for good grades and athletic achievements.

“I really attribute a lot of that (competition) to my success,” he said, adding, “I deeply admire the Navajo mothers in my life. Their strength, resilience and guidance have made me into the leader I am today.”

During his senior year at NAU, Nez was in a select group of students picked for internships. He stayed fairly close to home with a management training position at the Pointe Hilton

Squaw Peak in Phoenix.

“That opportunity launched a 15-year career with Hilton, taking me across the country and ultimately to my current role as general manager at Americana Motor Hotel.”

In Flagstaff, Nez greets each morning with a walk to work. “It’s a simple but intentional ritual that allows me to decompress, reflect and mentally prepare for the day ahead.” FBN

continued from page 11

“When I think about my commitment to student success and my desire to expand access to college, including NAU and all of our public institutions, it’s deeply rooted in my own experience as a student. I had an incredible journey, shaped by faculty and staff like Dr. Dale Hoskins, who were true champions of my success. My story is a reminder of how NAU and our state institutions can create vibrant communities where students gain valuable skills, are challenged, supported and empowered to thrive. And when they graduate, they’re prepared not only to lead lives of impact, but to contribute meaningfully to their communities.”

As an Eagle Scout and holding an active position on the Grand Canyon Council Executive Board, Tantau brings a servant-leader’s mindset to everything he does, proving that true

leadership in higher education means not just shaping systems, but guiding people, expanding opportunity and helping the next generation rise.

MY GUILTY PLEASURE

Late-night carne asada tacos from Tacos Los Altos West Side, an Old Fashion at sunset on the Annex patio, or a Reese’s Peanut Butter Cup Blizzard from Dairy Queen while watching “I Love Lucy” reruns.

BEST ADVICE I HAVE EVER RECEIVED

Always say yes. Never let an opportunity slip away – it’s your ticket to trying new things and keeping life and work fresh.

WHERE I WANT TO VISIT

I’ve had the amazing opportunity to

travel to many places in the U.S. and around the world, but two places I still want to visit are the Pyramids in Egypt and the remote, ice-covered landscapes of Antarctica.

WHO I ADMIRE

I admire Fred Rogers. At 45, I appreciate how he lived simple, authentic and deeply human values – honesty, kindness and service – leading by example every day. He showed that true strength comes from being your genuine self and helping others feel seen, safe and supported.

THREE NON-NEGOTIABLE VALUES

Dependability, directness, and humor – plus zero drama. But if drama sneaks in, don’t be surprised if I’m the first to spill the tea! FBN

TANTAU

After 18 years in positions at NAU, Tantau continues to support students and the state’s public universities through his work on the Arizona Board of Regents.

Photo by V. Ronnie Tierney, Fresh Focuses Photography

The Flagstaff property offers a spacious outdoor pool, restaurant, snack bar, firepit and free bicycle rentals. Photos by Peter Corbett

After 15 years with Hilton hotels and leadership roles at other properties, Nez leads his team of 17 employees and four managers at the Americana Motor Lodge.

AMERICANA

serve the region – sometimes beyond Arizona.

“We appreciate getting to know clients and finding out what’s important to them,” she said. “Holly is more on the artistic side. She pays attention to detail and makes it come to life because it looks so nice. I’m more on the business and logistics side. I like working with people on the timing and parking.”

Sharp said the best part of the job is getting to know the customers’ needs. “Everything we do is based on customer service. We have unique items, and we want customers to feel that they are given personalized care.”

The artistry of Sharp and Jones will be on full display during the Prescott Area ATHENA Awards, 3-5 p.m., Friday, Sept. 14, at Starting Point. “We appreciate that Quad Cities Business News celebrates and recognizes community leaders,” Sharp said. FBN

For more information about One Hundred Chairs, call 928-275-2784.

PETS continued from page 10 with a divider wall instead of fencing so they feel secluded and safe.”

Some pet owners do express guilt about having to leave their dogs behind. “Most times the owner is more affected than the dogs are and it can be a struggle,” he said. “Dogs are pack animals and the regular clients help so much to put new dogs at ease. We have a handful of everyday clients that show them the way and love to play and interact; that helps immensely.”

Another Prescott area boarding facility, Wags Pet Resort, on East Florentine Road in Prescott Valley, is a dogs-only facility that provides group play, courtyard play, an outdoor oasis, training and a salon and spa for dogs. Wags General Manager Kerry Hunt commented on whether pet owners feel guilt when they leave their dogs behind. “It really depends on how connected they are with their pet,” she said. “Some are ready to have a break and know that their pet is well cared for, which gives them a chance to unwind on their own vacation. Others want full access to the VIP executive camera access so they can watch their dog when they are in their suite during the stay. But most owners are happy to return to an overjoyed pup ready to greet them with lots of love.”

Leaving a pet at a boarding facility can be emotional. “It’s like dropping your child off at kindergarten for the first time, especially if they’ve never

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been to our facility,” she said. “They want to make sure they have found the right environment for their dog, whether it’s for a play day, stay or to be groomed. We do our best to reassure the owners by providing them with a tour of our facility and explaining our services. They can see first-hand the quality we put into the care we give to every client.”

Pet owners also worry if the animal’s overall health is good and if it is being given a nutritious diet.

At Wags, pet owners provide their own food for their dogs. “We just prepare and feed it based on how the owners do it at home. For example, AM feeding, lunch, PM feeding, treats if provided,” Hunt explained.

Woof Woof Ranch on East Cheyenne Springs Road in Prescott Valley is a small business that is owned by Giselle Hall and her husband and can board up to 35 dogs.

Hall said that some of the most common worries dog owners seem to have about their pets are “not eating, too excitable for other dogs or possibly not warming up to the idea of ‘running with a pack’ when they are traditionally in a single-dog home.”

Her experience is that about a third of her clients check in on how well “their babies” are acclimating to Woof Woof Ranch. “Most of them treat their pets like an additional child and want to know they are safe and being treat-

ed well, just like a parent would only want the best when it would come to day care or babysitting for their own children.”

There are a number of things humans can do to enhance the well being of their dogs. Perhaps most importantly, the bond between the human owner and their dog needs to be sincere. “People need to be kind and want to be around a dog,” Hall said. “Dogs seem to have a good sense of reading the feelings of people they are around.”

The Talker Research study also included some lists generated by pet owners highlighting some of the things that they believe might make their dogs very happy, such as long daily walks, endless ball throwing, big backyards to run in, home-cooked meals, tons of attention, carrots as treats, huge bones to chew. a rope swing and a pool to play in.

“Dogs are true family members, and we understand the anxiety pet owners feel when they are traveling and can’t bring their pups with them,” said Steven Parker, co-CEO and co-founder of K9 Resorts. “Our clients know they can rest assured that their dogs are enjoying a fabulous staycation while they’re away.” FBN

Phone 928.864.7440 Fax 928.226.0303

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Photography V. Ronnie Tierney, Fresh Focuses

Photography, Betsey Bruner, Kay Lyons

Contributing Writers

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Flagstaff Business News is a publication of Flagstaff Business News, LLC and is distributed free each month to residents of Flagstaff, Sedona, Williams and Winslow. Reproduction of any portion of the publication is strictly prohibited without expressed permission. The publisher reserves the right to refuse any advertisements submitted to the newspaper and is not responsible for the claims of its advertisers.

Setting the table for special occasions is what the sisters say they were born to do. They built a reputation designing weddings and events for friends and family members long before they called it a business. Courtesy photo

100 CHAIRS continued from page 12

is located just steps from Northern Arizona University and Coconino Community College.

Aspen Place has gone through several phases and today features varied dining choices, multiple clothing stores, grocery outlets and spa and gym options.

Strategically situated at the corner of Butler Avenue and Lone Tree Road, it is at the center of the growing retail market in Flagstaff, the largest city in Northern Arizona with nearly 70,000 residents, as well a seasonal student population of more than 29,000, according to the Aspen Place website.

Highlighting a trend for “lifestyle destination” malls, Aspen Place is a mixed-use development that also includes Village at Aspen Place, with apartments, swimming pools and hot tubs.

The focus on Aspen Place as a gathering place for the health conscious may have picked up steam in May 2008 when the New Frontiers Natural Marketplace opened its state-of-the-art store, a centerpiece of the burgeoning development. When New Frontiers closed in 2014, it was replaced by Whole Foods Market, which thrives today, along with the large REI storefront that opened in the same year and features sporting goods and camping gear.

These larger stores have since been joined by a bevy of fitness and wellness businesses, such as Club Pilates (specialized reformer fusion classes), Esenem Yoga (yoga studio specializing in hot yoga) and Orangetheory Fitness (high intensity workouts).

One of the more popular indoor wellness facilities is CycleBar Flagstaff, a 2,000-square-foot boutique

studio that opened in October 2020.

The studio offers themed cycling classes, as well as motivational coaching. “We’ve seen businesses come and go,” said CycleBar Owner Sarah Milios. “There are definitely healthy gym businesses here, and even athletic clothing stores that have opened. I tell people, you’re going to burn calories by just walking around.”

The studio has an average of 18 staff members, including the general manager, front desk workers and studio instructors. “Our instructors are our product!” Milios said. “They are highly trained and well supported with continuing education. They audition and go through rigorous boot camp training.”

The studio has about 300 members and offers a range of options for participants.

“We have memberships (for four, eight and unlimited classes) and also a variety of class packages. We have a drop-in rate available, too. We do require a reservation, but often have available bikes if someone is walking by. We also provide cycle shoes and towels.”

CycleBar is filling a welcome niche in the wellness mix at Aspen Place. “Community response has been positive,” Milios said. “Our Google rating is 5 stars.”

The positive feedback from the community has included these comments: “Warm, welcoming, fun, inclusive, clean, charitable, well-managed and maintained, incredible and motivating instructors.”

On the east side of town on North U.S. Highway 89, the Flagstaff Mall, which opened in 1979, is a regional shopping center serving an expansive trade area of more than 220,000 residents, according to the mall website. The enclosed, climate-controlled mall provides a diverse shopping experience, anchored by Dillard’s, JCPenney and Hobby Lobby and many locally owned shops.

Flagstaff Mall also has a large parking lot that is used in the summer months for spa demonstrations and sales, as well as the East Flagstaff Community Market (third Saturday of every month). The market features healthy, handmade products, such as honey, sourdough bread and salsa from local vendors.

“I’m very excited that we are still

a traditional shopping mall,” said Flagstaff Mall General Manager Bonnie Bouschet. “Part of our success is because we’re an outer market that draws people who still prefer to shop in person, rather than online. A lot of our customers are coming from the reservations, and also tourists traveling to the Grand Canyon, Snowbowl and other attractions.”

Flagstaff Mall is very popular with tenants as well. “Believe it or not, we only have three vacant spaces,” she said.

The mall’s convenient location, just off Interstate 40, makes it an easy on-off exit for locals and travelers.

“We have very loyal customers who shop at the mall on a regular basis, due to our passion for giving back to our community, including free family fun events, craft shows, and health and wellness fairs,” she said.

An added attraction is an early opening hour, before stores open, when various groups come to exercise. “We open early for our regular ‘Mall Walkers,’” Bouschet said. “The mall is a safe and climate-controlled environment for people to ‘get their steps in,’ while walking on a stable surface. Many of our walkers are elderly and enjoy walking, shopping and visiting with other guests.”

In addition, Fit4Mom Flagstaff class members, who are dedicated to strength in motherhood, both prenatal and postnatal, show up during the winter months to power walk in the mornings, some with their babies in strollers, through the mall when stores are still closed.

Bouschet is aware of the health and wellness trends in malls, including a lot of “asks” for pickleball courts, but she said there are no appropriate spaces for courts in Flagstaff Mall, including the former bowling space located by JCPenney.

“Our space that we do have doesn’t quite work for pickleball because of structural beams that are too close together for a court,” she explained. “I would have had a pickleball court in already if I could.”

She said the mall’s health and wellness tenant, Planet Fitness, was a “great addition to the mall,” as well as to the east side of town. The spacious, 17,168-square-foot gym signed the agreement with Flagstaff Mall in 2019.

Planet Fitness has about 9,000 members and attracts a lot of foot traffic, including “truckers wanting to workout after long hours of sedentary sitting in their trucks,” Bouschet said. The gym is open 24 hours, five days a week with reduced hours on weekends. Gym memberships start at $15 a month.

According to the McKinsey survey and locals in the fitness business, the future is bright for gyms and clubs, both large and small, and Flagstaff is expected to continue to be an attractive place for businesses that help people improve their health and well-being. FBN

6993 N. Columbine, Flagstaff, AZ 86004, Tel (928) 526-7006 | (928) 526-6231 www.intermountainaz.com | admin@intermountainaz.com

CycleBar Flagstaff opened in 2020 at Aspen Place with themed cycling classes and motivational coaching. Courtesy photos

“Our instructors are our product!” said CycleBar owner Sarah Milios. “They are highly trained and well supported with continuing education.”