SADDLE UP
For the past 22 years, we’ve focused on one thing and one thing only… enlightening, educating and entertaining small-package supply chain professionals on how to ship more packages, more efficiently and more cost-effectively via our top-rated conference program, peer-to-peer networking and one-of-a-kind exhibit hall experience.
If you are responsible for the shipping, warehousing, picking, packaging, distribution and delivery of packages to the eCommerce Direct-to-Customer and/or Business-to-Business markets…
TRANSPORTATION/ SHIPPING
PROFESSIONAL
You make sure the largest line-item expense, transportation, is managed properly.
DISTRIBUTION/ WAREHOUSE
PROFESSIONAL
You oversee the efficient receipt, picking, packing, warehousing and movement of product.
PACKAGING
PROFESSIONAL
You make sure the shipped order arrives as ordered and damage-free.
LOGISTICS/ SUPPLY CHAIN
PROFESSIONAL
You manage resources, information and flow of goods throughout the supply chain.
IT/SYSTEMS
PROFESSIONAL
You integrate the front-end operation seamlessly into the back-end. FREIGHT
PROFESSIONAL
You
TUESDAY I SEPTEMBER 17 8:00AM - 8:50AM
OPENING DAY KEYNOTE
The Parcel Shipping Landscape from Wall Street’s Perspective
PRESENTER:
RAVI SHANKER – MORGAN STANLEY
The winds of change are blowing across the parcel transportation space like never before. In this fast-paced keynote, Ravi will share his insights on the industry from Wall Street’s perspective, focusing on the latest trends and future outlook of the ever-changing landscape of the parcel market.
In the shadow of a slowing economy and the supply chain finally catching up to consumers, carriers have battled weak prices and excess capacity throughout 2024. For the first time in seven years, US parcel revenue fell slightly to $197.9 billion last year despite parcel volume increasing to 21.7 billion in 2023. While the parcel shipping landscape has weathered a fair number of challenges already in 2024, the market continues to show signs of recovery, as shipping volumes and consumer spending moderate in the face of cooling inflation. Yet, if the global disruptions in the supply chain, like the Red Sea crisis, stability of global trade and geopolitical unrest, taught us anything, it is that we need to rethink how we build our logistics models, delivery networks and supply chains of the future.
Join us for this exclusive market analysis as Ravi delves into the major changes shaping parcel delivery and shares his predictions for the industry, including:
• The regionalization of parcel supply chains and the impact on existing players
• Increasing vertical integration of parcel delivery as new eCommerce players arise
• Are parcel niches, such as returns and high-value parcel delivery, still moats?
Plus, Ravi will answer your most pressing questions in our live Q&A! Join us for this inspiring and invigorating kick-off to PARCEL Forum ’24 Dallas!
Note: This event is open to all attendees.
Ravi Shanker is a Managing Director at Morgan Stanley covering the North American Transportation industry, including Freight and Airlines. He joined the firm’s global automotive industry research team in 2004 as a research associate, before picking up lead coverage of North American Autos from 2009 through 2015. Ravi holds a Bachelor of Commerce and Master of Management (Finance) degrees from the University of Mumbai. Ravi has been ranked by Institutional Investor and recognized by The Financial Times/StarMine as a Top 10 Stock Picker across Wall Street and a top Auto stock picker.
TUESDAY I SEPTEMBER 17 1:00PM - 2:30PM
AI in Action: Enhancing Supply Chain Efficiency with Technology
PRESENTER: CATHERINE
This special fireside keynote will explore how cutting-edge technologies can enhance supply chain efficiency. Learn how AI can help you optimize logistics, slash costs and drive operational excellence. You’ll discover how you can revolutionize your supply chain management, realize significant benefits and set a new benchmark in retail.
Note: Must be a registered conference attendee, speaker or exhibitor with food & beverage package to attend.
Catherine Dummitt is the VP of Marketing at Narvar, the leader in post-purchase experiences. In her role, Catherine oversees all aspects of Narvar’s marketing, generating brand awareness, driving demand and powering customer advocacy. As a Marketing leader, Catherine is passionate about building diverse teams, who operate as organizational growth catalysts. Catherine is dedicated to advancing women in the workforce, having stood up ERCs at previous organizations and having served as the Co-President to mBolden (formerly Women in Wireless) in New York.
UP TO
$200 ON CONFERENCE OR GET A FREE EXHIBIT HALL PASS!
REGISTER HERE BY AUGUST 22
WEDNESDAY I SEPTEMBER 18 8:00AM - 8:50AM
CLOSING KEYNOTE
Fact, Fiction or Futuristic: What Do Customers Really Value in eCommerce Delivery?
PRESENTERS: SANDY GOSLING & ISABELLE PAN – MCKINSEY & COMPANY
Shippers are faced with ever-changing consumer preferences and behavior, rising trends and solutions and fluid industry dynamics. In our insightful closing keynote, we’ll dive into what customers care about, their unaddressed pain points and how they have evolved— and may continue to evolve—in the coming years.
As we weave through these themes, we’ll also explore the broader challenge of understanding the consumer psyche in the face of evolving market conditions. Differences in shopper preferences, speed perception and demographics across various verticals continue to lead to varying levels of success for shippers. However, when we begin to examine the markers of consumer satisfaction more closely, it is apparent there are nuanced shifts both across consumers and verticals. To better meet customer needs, orchestrating delivery promises that combine reliability, speed and convenience will be the cornerstone to the eCommerce experience.
Join us for this engaging keynote as we delve into the fundamental truths in eCommerce, how to foster lasting consumer trust and loyalty and actionable strategies to thrive in this ever-changing landscape.
Note: This event is open to all attendees.
Sandy Gosling is a Partner in McKinsey’s Florida o ce and is a leader in their Logistics practice and Deliver Hub. She has over 20 years of experience in supply chain and logistics transformations across industries. Sandy has driven significant advancements and improvements across the supply chain for clients across various sectors, including logistics providers, diversified manufacturing, consumer goods, retail and distribution. She is also a Certified Supply Chain Professional (CSCP). Sandy is a graduate of The Ohio State University with a Bachelor of Science in Business Administration focused in logistics, operations management and international business.
Isabelle Pan is an Associate Partner in McKinsey’s Logistics practice and a leader of the McKinsey Center for eCommerce Operations in North America, a hub dedicated to enabling the physical flow of digital commerce. She primarily works with organizations in the logistics and distribution sectors, advising on strategy and growth topics and implementing transformations that deliver profitable top-line growth.
WEDNESDAY I SEPTEMBER 18 2:30PM - 3:10PM
CLOSING SESSION
Top 20 Takeaways from the Conference
MODERATOR: SUSAN RIDER – RIDER & ASSOCIATES
PANELISTS: TIERRA HAYES – BATH & BODY WORKS • JOHN JANSON – SANMAR CORPORATION GREGG MAU – CROCS, INC • ED NAVARETTE – OBSERVINT TECHNOLOGIES
You can’t possibly attend all the conference sessions. What if there was an important tip in one of the presentations you didn’t attend that could help you meet your challenges and goals. Attend this closing session to find out the top 20 takeaways from the conference. Our PARCEL Forum Advisors, along with all of our attendees, have gathered the best tips gleaned from three days of education and will present them to you in just 40 minutes. Make sure to submit your best tips on the PARCEL Forum app. This may be the most informative session you attend with guaranteed ideas to take home to implement.
LEARNING OBJECTIVES:
• Gain knowledge from the sessions you couldn’t attend
• Share your best tips from the conference
• Exchange business cards with your peers
Note: This event is open to all attendees.
ON
AND WE’LL TAKE CARE OF THE REST!
9.16
FIRST-TIMER KICK-OFF BREAKFAST
9:00am - 9:50am • This special breakfast is for all of you first-time Platinum Package attendees. Our Advisory Board members will be on hand to show you the ropes on how to get the most out of attending PARCEL Forum ’24 Dallas.
NOTE: Must be a registered first-time Platinum Package attendee.
THE PLATINUM RECEPTION AT THE RIVERWALK CANTINA
5:00pm - 6:30pm • Nestled in the Gaylord Texan’s festive Riverwalk Market District, the Riverwalk Cantina captures the charm of the San Antonio River Walk in an open-air café setting. It’s the perfect setting to get to know your colleagues.
NOTE: Must be a registered Platinum Package attendee, speaker or exhibitor with food & beverage package.
9.17
THE GRAND RECEPTION AT THE GLASS CACTUS
6:30pm - 8:00pm • The signature networking event of PARCEL Forum ’24 Dallas will take place at the Glass Cactus, which features panoramic views of Lake Grapevine via two giant outdoor patios. The reception will feature live music, a wide variety of hors d’oeuvres and an open bar.
NOTE: This event is open to all attendees.
PLATINUM GET TO KNOW YA LUNCHEON
1:00pm - 2:00pm • You’ve been hogtied up all morning in workshops, and we don’t want you to worry about lunch. Enjoy a networking lunch on us!
NOTE: Must be a registered Platinum Package attendee.
TEQUILA SUNRISE TASTING PAVILION
Tuesday & Wednesday during Exhibit Hall hours We’ll pay homage to and sample some of the best tequila that Texas has to offer in this special pavilion located in the Exhibit Hall. There will be a tequila sommelier on hand to talk about the differences between the samples being offered.
NOTE: This event is open to all attendees.
BITE & BIZ EXHIBIT FLOOR LUNCH
12:00pm - 1:30pm • No need to miss a minute of Exhibit Hall time to grab lunch. We’ve got you covered with our Bite & Biz Exhibit Floor Lunch!
NOTE: This event is open to all attendees.
WOMEN IN LOGISTICS WELLNESS HOUR
10:30am - 11:30am • This special networking event is for women working in the logistics industry and will feature a selection of healthy, fresh-pressed mocktails and mini acai bowls in our exclusive VIPP Lounge centrally located in the Exhibit Hall.
NOTE: This event is for women only.
$200 ON CONFERENCE OR GET A FREE EXHIBIT HALL PASS! UP TO
REGISTER HERE BY AUGUST 22
GIDDY-UP CAFÉ &
VIPP LOUNGE
Tuesday & Wednesday during Exhibit Hall hours Grab a coffee, expresso or cappuccino in this special pavilion located in the middle of the Exhibit Hall. Also, score an invite from one of our Very Important Parcel People (VIPP) and enjoy a semi-private setting for meetings and networking featuring a full bar and passed hors d’oeuvres.
NOTE: The Giddy-Up Café is open to all. The VIPP Lounge is by invitation-only.
INDUSTRY’S ONLY CONFERENCE TRAVEL REBATE PROGRAM
Platinum Package (3-day) attendees are eligible to receive a $250 airfare or $100 drive-in rebate to help offset travel-related costs. To qualify, you must be a paid Platinum Conference Package attendee and email your airline receipt or type “Drive-In Rebate” into the subject line and email to travelrebate@EventEvolution.com
They are your colleagues, your co-workers and more importantly… our Advisory Board. They understand our mission and are charged with building a conference that delivers actionable, real-world takeaways that you can bring back to your company to make a real difference. IT’S THEIR/YOUR CONFERENCE; WE JUST MANAGE IT!
JILL BEMROSE MANAGER, FREIGHT AUDIT & CLAIMS NORDSTROM
BRIAN COLLER MANAGER, PARCEL SHIPPING OPERATIONS MEDLINE INDUSTRIES
GREGG DABB DIRECTOR OF OPERATIONS, ECOMMERCE AGRI BEEF
JOHN A. GORDA EXECUTIVE DIRECTOR OF SMALL PARCEL/FINAL MILE TRANSPORTATION CVS HEALTH
TIERRA HAYES DIRECTOR OF OPERATIONS BATH & BODY WORKS
JOHN JANSON VP, GLOBAL LOGISTICS SANMAR CORPORATION
GREGG MAU DIRECTOR, GLOBAL TRANSPORTATION LOGISTICS CROCS, INC
ALEX MOSTOFIAN DIRECTOR OF TRANSPORTATION & LOGISTICS QORVO INC
ED NAVARETTE DIRECTOR OF FULFILLMENT OBSERVINT TECHNOLOGIES
STEPHANIE SEXTON SR. MANAGER, TRANSPORTATION CAPABILITIES, VISIBILITY, AND DATA & INSIGHT ABERCROMBIE & FITCH DOUGLAS SMITH CHIEF OPERATING OFFICER / CHIEF TECHNOLOGY OFFICER KMS WHOLESALE
RIDER
RIDER & ASSOCIATES
THIS
AIN’T OUR FIRST RODEO...
14 LEARNING PODS. 50+ SESSIONS!
Steered by our esteemed Advisory Board, we’ve created a conference program that covers the entire Order-to-Ship package lifecycle.
PARCEL MARKET INSIGHTS
Saddle up for the future of parcel delivery! Explore the dawning of 7-day delivery by the national carriers, USPS’s eCommerce strategies, Amazon’s impact on FedEx and UPS and evolving last-mile delivery trends.
RETURN TRENDS
Rustle up new and exciting ways to wrangle your returns and lower costs. Discover how to cut expenses, harness big data and boost efficiency in reverse logistics like a true cowboy.
EVOLUTION OF AI
Giddy up for Actionable AI! Put artificial intelligence to work to predict your carrier deliveries, eliminate failures with advanced AI models and automate your warehouse with robotics.
FUTURE OF WAREHOUSING
Blaze a trail toward the future with the biggest levers in your operations toolbox! Get a leg up on receiving modernization, cost-effective distribution networks and next-level warehouse automation for sorting, picking and on-demand robotics.
NEXT-LEVEL CX
Navigate the vast digital frontier of eCommerce by learning how to partner up for customer-centric experiences, decode consumer behavior shifts and create agile operations for lifetime customer value.
PREDICTIVE ANALYTICS
Lasso intelligent insights by turning your data into smarter decisions, harness AI’s power in parcel applications and ride off in the sunset of a sustainable, efficient supply chain.
SHIPPING TECHNOLOGY
Wrangling the right mix of technology and services is tougher than taming a wild stallion. Discover how to break in emerging technologies in an evolving market and learn how deep partnerships drive supply chain success.
2025 RATE IMPACT
Join our GRI roundup to corral the 2025 carrier rates! Hear predictions on what to expect from the national carriers and gain insights on how to boost delivery speed, reduce costs and diversify your parcel shipping networks.
CROSS-BORDER SHIPPING
Steer your cross-border strategies in the right direction with insights on streamlining logistics, your new obligations with customs brokers and the future of cross-border parcel shipping.
GOING GREEN
Hitch up and blaze a trail to a greener future! Learn how to reduce package waste, meet ambitious sustainability goals, track emissions and deliver on the promise of a greener future.
PACKAGING PUZZLE
Grab your hat, partner! Giddy up for some revolutionary packaging practices. Discover how AI and computer vision can automate package and product fulfillment, making your operations smoother than a rodeo champion’s ride.
FINAL MILE FULFILLMENT
Get ready to lasso the last mile. Master the art of optimizing last-mile delivery using microfulfillment centers, leveraging embedded solutions and staying ahead of the curve by meeting customer expectations in the final mile.
3PL & OUTSOURCING
Wrangle the workforce of tomorrow with a deep dive into topics like harnessing AI and predictive analytics for better employee experiences, how to stay independent and union-free and data-driven best practices for the future labor market.
DC AUTOMATION
Ride into the future of smart, efficient supply chains by transforming your distribution center with cutting-edge automaton, including advanced robotic capabilities and accelerating ROI in warehouse sorting with AI.
WORKSHOPS MONDAY SEPT 16
9:00AM – 9:50AM PLATINUM BREAKFAST
CONFERENCE PROGRAM AT A GLANCE
10:00AM – 4:30PM *Contract Negotiations: How to Navigate the New Carrier Landscape PRODUCED BY: SHIPWARE
1:00PM – 2:00PM PLATINUM LUNCHEON
5:00PM – 6:30PM PLATINUM RECEPTION
PARCEL MARKET INSIGHTS RETURN TRENDS
TUESDAY
8:00AM – 8:50AM KICK-OFF KEYNOTE
9:00AM – 9:40AM FIRESIDE CHAT: Timing the Shift: When Will National Carriers Fully Adopt 7-Day Delivery
9:50AM – 10:30AM
10:40AM – 11:20AM How the USPS Is Adapting for Tomorrow’s eCommerce: Leveraging a Nationwide
11:30AM – 12:10PM Amazon Shipping: Challenging the Status Quo
10:30AM – 1:30PM DEDICATED EXHIBIT HALL HOURS
1:40PM – 2:20PM How to Negotiate
The Future of Cross-Border
5:00PM
TUESDAY SEPT 17 TUESDAY SEPT 17
8:00AM – 8:50AM KICK-OFF KEYNOTE: THE PARCEL SHIPPING LANDSCAPE FROM WALL STREET'S PERSPECTIVE
9:00AM – 9:40AM Actionable AI: Revolutionizing Economy Carrier Deliveries with Data Science
9:50AM – 10:30AM Transforming the Parcel Lifecycle: How Powerful AI Models Can Eliminate Failures and Delays
10:40AM – 11:20AM How Vision AI Will Level the Playing Field for SMB Warehouses and Shippers
11:30AM – 12:10PM CASE STUDY: Fulfillment-as-a-Service: How to Automate Your Warehouse Faster with AI Robotics
12:20PM – 1:00PM AI Innovations in Last-Mile Delivery: Integrating E ciency with Customer Satisfaction
Modernizing Warehouse Receiving
Regional vs. Centralized Distribution Strategies
PANEL: Beyond rative Shipper-Carrier
CASE STUDY: Shifts: Reenvisioning Transportation
From Ugly to Delivered: How to Use Automation for Sorting Requiements 403 Navigating the eCommerce Trends Transforming
Unlocking E ciency: Harnessing Robot-as-aService for Rapid Warehouse Automation 404 Crafting Customer-Centric to Build Agile Lifetime Customer
Transforming eCommerce Automation: Integrating Robotic Each Picking
PANEL: Speed Delivery Code
1:00PM – 2:30PM FIRESIDE KEYNOTE LUNCHEON : AI IN ACTION: ENHANCING SUPPLY CHAIN EFFICIENCY
2:30PM – 6:30PM DEDICATED EXHIBIT HALL HOURS – FEATURING THE GIDDY-UP CAFÉ & VIPP LOUNGE
6:30PM – 8:00PM THE GRAND RECEPTION AT THE GLASS CACTUS SPONSORED BY:
8:00AM – 8:50AM CLOSING KEYNOTE: FACT, FICTION OR FUTURISTIC: WHAT DO CUSTOMERS REALLY
9:00AM – 9:40AM How to Reduce Small Package Waste in Your Organization
Revolutionizing Packaging Practices
Beating
10:30AM – 1:30PM DEDICATED EXHIBIT HALL HOURS – FEATURING BITE & BIZ LUNCHEON, GIDDY-UP
1:40PM –
PERSPECTIVE — Featuring Ravi Shanker, Morgan Stanley
Beyond Delivery: Building a CollaboShipper-Carrier Customer Experience
STUDY: Decoding Consumer Behavior
Reenvisioning Your Logistics and Transportation Strategy
the Digital Frontier: Key Trends and Challenges Transforming Logistics
Customer-Centric Success: How Agile and Flexible Operations for Customer Value
Predictive vs. Prescriptive Analytics: How to Measure the Right Data for Supply Chain Intelligence
PANEL: Transforming Data into Decisions: Predictive vs. Prescriptive Analytics
PANEL: Leveraging AI-Driven Intelligence for Your Closed-Loop Logistics Ecosystem
PANEL: How Data Can Empower Your Supply Chain
Making Sense of AI in a Rapidly Evolving Supply Chain
Decision Making with AI: From Data Collection to Predictive Analytics
PANEL: How Deep Partnerships Drive Supply Chain Success
PANEL: The Transformative Impact of Technology Modernization in the eCommerce Parcel Shipping Industry and on Customer Experience 704
Predictive
Your Speed Sells: Cracking the Same-Day
STEER YOUR WAY TO... INTENSIVE, THOUGHT-PROVOKING AND IN-DEPTH
WORKSHOPS!
MONDAY I SEPTEMBER 16
For all you buckaroos looking to take a deep dive into specific topics that can impact your small-package supply chain on Day One, we’ve developed a series of full-day and half-day workshops that cover Contract Negotiations, Implementing AI Applications, Strategic Slotting for Warehouse Optimization, Best Practices for eCommerce Returns and an All-Day DC Tour.
WORKSHOP 100 10:00AM – 4:30PM
Contract
Negotiations: How
to Navigate the New Carrier Landscape
PRESENTERS: JOSH TAYLOR, MATT SUMOWSKI, PAUL YAUSSY, ED BARANEK & THOMAS GOODMAN – SHIPWARE
PRODUCED BY:
You used to know what you were doing in a carrier negotiation, but so much has changed. Industry demands have shifted; and as a result, carriers adjusted their products and the way they go to market. If you’re like most shippers, you realize your old roadmap is no match for the demands of a constantly shifting carrier marketplace. You need to modernize your approach. Join industry experts from Shipware in this interactive workshop to gain the latest knowledge and techniques you need to successfully navigate the new carrier landscape.
NOTE: This workshop is exclusive for Shippers only. No carriers or consultants will be allowed to attend.
THIS INTERACTIVE WORKSHOP INCLUDES:
• Tips for Evaluating Your Current Carrier Contract
• Attendee Benchmarking Data Collected from Pre-Event Polling
• Industry Updates, Including What to Expect from Your Carrier Reps
• Real-World Negotiation Examples
• Small Group Problem-Solving
• Group Negotiation Exercises (Including the Pros and Cons of Each Approach)
WORKSHOP 200 10:00AM – 1:00PM
AI Deep Dive: Implementing
Advanced AI Applications for Parcel Shipping Services
PRESENTER: RICHARD MEDINA – DOCULABS
PRODUCED BY:
Artificial intelligence (AI) is poised to alter every facet of the parcel delivery and logistics strategy. However, embarking on the AI journey demands precision and visionary thinking. In this workshop, attendees will walk through an accessible but comprehensive step-by-step guide for developing an AI-based automation program and implementing advanced AI applications across your transportation and logistics platforms. You will learn to identify and prioritize your AI opportunities and use cases, develop your resources and build a comprehensive strategy with key metrics for success.
BONUS: INCLUDES HALF-DAY DC TOUR (2:15PM - 4:30PM)
THIS WORKSHOP WILL DISCUSS:
• AI Opportunities and Use Cases for Automation
• How to Prepare Your AI Resources
• Building Your AI Strategy and KPIs to Measure
• Use Case Roadmaps
• Sustainability Plan for Continuous Improvement
MONDAY I SEPTEMBER 16
WORKSHOP 300 10:00AM – 1:00PM
$200 ON CONFERENCE OR GET A FREE EXHIBIT HALL PASS! UP TO
REGISTER HERE BY AUGUST 22
Strategic Slotting for Warehouse Optimization
PRESENTER: DOUGLAS SMITH – KMS WHOLESALE
PRODUCED BY:
Smart warehouses are revolutionizing traditional slotting approaches and supply chain solutions, ushering in an era of innovation and efficiency for the logistics industry. In this workshop, we will explore the principles and practices of effective slotting in warehouse operations to maximize efficiency and productivity. Attendees will gain insights into various slotting methodologies and future slotting trends on the horizon, learn how to apply data-driven decisions for optimal slotting and explore technological advancements that drive over 30% of labor cost savings.
BONUS: INCLUDES HALF-DAY DC TOUR (2:15PM - 4:30PM)
THIS WORKSHOP WILL DISCUSS:
• Benefits of Effective Slotting
• Slotting Strategies, Goods-to-Person Models & Standard Picking Methodologies
• How to Utilize Data Analytics for Improved Slotting Decisions
• Impact of Technology on Slotting Efficiency
• Future Slotting and Logistics Trends in Smart Warehouses
• Case Studies of Real Slotting Projects Across Various Picking Systems
WORKSHOP 400 10:00AM – 1:00PM
Customizing a Strategic Approach to eCommerce Returns
PRESENTERS: TJ MCCARTHY, PETER DAVIS & JOHN SERVIA – WSI
PRODUCED BY:
For many organizations, tackling the rising challenge of returns is crucial to turn this key customer experience friction point into a strategic advantage that benefits your brand. In this workshop, we’ll dive into the evolving eCommerce returns landscape and its impact on the consumer experience, business performance and the environment. Through expert insights, case studies and group discussions, attendees will learn how to identify inefficiencies in your current returns processes, apply a decision-making framework to optimize returns and build effective processes that enhance customer satisfaction, reduce costs and increase loyalty.
BONUS: INCLUDES HALF-DAY DC TOUR (2:15PM - 4:30PM)
THIS WORKSHOP WILL DISCUSS:
• How to Identify the Inefficiencies in Your Returns
• Applying a Decision-Making Framework for Optimal Customer Experiences
• Best Practices for Effective Return Processes ONLY 50 SEATS AVAILABLE REGISTER TODAY!
WORKSHOP 500 9:00AM – 4:30PM
All Day DC Tour
TOUR PARTNERS:
If you’ve ever wanted to see inside one of Amazon’s massive fulfillment centers, here’s your chance! This 1.1 million-square-foot distribution center is full of state-of-the-art technology that enables it to fulfill more than one million packages each and every day. You’ll get a firsthand look at advanced robotics and other industry-leading technology in action that makes Amazon the envy of the package fulfillment world. And if that’s not enough, you’ll also tour the Advanced Intralogistics Innovation & Design Center. This mock distribution center gives you insight into the day and life of a SKU with a hands-on look at the latest innovations in conveyor and robotics technology, pick & pack, labelling and other technology that will position your distribution center for the future.
NOTE: The shuttle bus will depart the Gaylord Texan Resort promptly at 9:15am. Lunch will be provided. Please be aware that the tour schedule is subject to change. Additional tour stops could be added to the lineup.
TUESDAY I SEPT 17 9:00AM - 9:40AM
101 PARCEL MARKET INSIGHTS
FIRESIDE CHAT
Timing the Shift: When Will National Carriers Fully Adopt 7-Day Delivery?
PRESENTERS: CLIFF RUCKER – PIRATE SHIP • JOHN WHARFF – EASYPOST
At one time, it was almost unimaginable to expect courier services on the weekend, but the eCommerce boom and rising customer expectations have made the transition to 7-day delivery more than a reality. However, a universal shift to 7-day delivery by the national carriers remains uncertain. In this intimate conversation, Cliff Rucker will share his firsthand experience with the USPS and Amazon’s 7-day delivery negotiations and explore the key factors that could trigger this industry-wide evolution.
LEARNING OBJECTIVES:
• Critical factors influencing the adoption of a 7-day delivery model by the carriers
• Strategies for transitioning to 7-day delivery, including staff resources, warehouse operations, delivery fleet capacity, etc.
• How to negotiate 7-day delivery terms with carriers
201 RETURN TRENDS
Reducing the Cost of Returns
PRESENTER: TONY SCIARROTTA – REVERSE LOGISTICS ASSOCIATION
According to one study, the cost of processing returns can reach upwards of over 55% of an item’s value. The costs of transportation, labor and excessive touches throughout the returns process are major contributors to the financial impact of returns. In this session, attendees will learn how to create a simple and transparent returns process, understand why certain items are returned and explore how they can be resold, donated or recycled to reduce cost.
LEARNING OBJECTIVES:
• How to determine the cost of returns
• Assessing whether a return can be resold, donated, liquidated or recycled
• Best practices for reducing the cost of returns
301 EVOLUTION OF AI
Actionable AI: Revolutionizing Economy Carrier Deliveries with Data Science
PRESENTER: JASON MURRAY – SHIPIUM
Economy carrier services are a reliable source of cost reduction, but carriers don’t offer SLAs you can count on. Meanwhile, you’re being asked to support more aggressive customer delivery promises. In this session, attendees will learn how to use AI and data science to predict accurate transit times of economy deliveries while saving millions in shipping.
LEARNING OBJECTIVES:
• How to shift more of your volume to cheaper rates
• Using your transportation data to predict future deliveries
• Prioritizing delivery promises with the most cost-effective shipping options
401 FUTURE OF WAREHOUSING
Modernizing Warehouse Receiving
PRESENTER: FARRUKH MAHBOOB – PACKAGEX
EXPERIENCE
Traditional inbound receiving at a warehouse is rife with manual processes that slow down throughput and create silos of data. In this session, attendees will learn how to use optical character recognition (OCR) and AI to automatically scan labels, optimizing workflows for returns, inventory management, restocking and more.
LEARNING OBJECTIVES:
• The impact of automating warehouse receiving on your operational KPIs
• How to enhance current systems and workflows with data collected during receiving
• Leveraging warehouse receiving to improve returns processes
TUESDAY I SEPT 17 9:00AM - 9:40AM
501 NEXT-LEVEL CX
PANEL Beyond Delivery: Building a Collaborative Shipper-Carrier Customer Experience
MODERATOR: CAITLIN FRICKENSTEIN – U.S. BANK
PANELISTS: DOUG CANTRIEL – FORD MOTOR COMPANY • JOHN JANSON – SANMAR • JASON SMITH – U.S. BANK
Meeting customer expectations in small parcel delivery has many challenges. Balancing the demand for faster delivery and the need for transparency and visibility throughout the shipping process, all while maintaining competitiveness and cost-effectiveness, presents significant hurdles for companies today. In this interactive discussion, we’ll explore the trends, real-world solutions and actionable takeaways to help attendees stay ahead in a rapidly evolving market.
LEARNING OBJECTIVES:
• The importance of seamless customer experiences throughout the shipping journey
• How collaboration, real-time visibility and problem-solving foster stronger shipper-carrier relationships
• Innovative tools and platforms that enhance collaboration and transparency
601 PREDICTIVE ANALYTICS
Predictive vs. Prescriptive Analytics: How to Measure the Right Data for Supply Chain Intelligence
PRESENTER: JEY YOKELEY – TRANSIMPACT
Data visibility is essential for today’s parcel shipper, but once you gain that visibility, where do you start? How do you improve margins and optimize your spend? How can you parlay those savings into better analytics for supply chain planning? In this session, attendees will gain insights into understanding their data, how to organize it and how to build upon it.
LEARNING OBJECTIVES:
• Key steps to achieve data visibility
• How to use contract negotiation savings to fund data analytics technology tools
• Evaluating what data to measure and analyze
701 SHIPPING TECHNOLOGY PANEL
Making Sense of AI in a Rapidly Evolving Supply Chain
MODERATOR: MATT MCKINNEY – LOOP PANELISTS: TO BE ANNOUNCED – VISIT PARCELFORUM.COM FOR UPDATES
Navigating the complex landscape of software procurement can be daunting, especially with quickly evolving technologies like AI. This session equips attendees with essential techniques for effectively vetting, implementing and managing new AI solutions. We’ll walk through how to distinguish between marketing hype and product reality, ensure quick time to value and build the case for AI for your leadership team.
LEARNING OBJECTIVES:
• Find the right solution: Understand the difference between specialized vs domain-agnostic AI
• Build alignment: Execute proof-of-concepts and reduce risks before full-scale implementation
• Bring on partners, not vendors: Ensure win-win long-term relationships
TUESDAY I SEPT 17 9:50AM - 10:30AM
102 PARCEL MARKET INSIGHTS
MODERATOR: BRAD MCBRIDE – ZERO DOWN
PANELISTS: DAN WEISS – SHIPBOB • OTHERS TO BE ANNOUNCED – VISIT PARCELFORUM.COM FOR UPDATES
The parcel shipping market has predominantly been shaped by a few dominant carriers over the years, stifling competition and imposing limitations on cost-effective solutions for shippers. In this insightful discussion, we will challenge the current parcel market norms, fostering change through expert insights. Attendees will learn the power of collective action and the importance of the Voice of the Customer in demanding better support and innovation from carriers and vendors.
LEARNING OBJECTIVES:
• How to leverage advanced data analytics for smarter carrier negotiations
• Alternative logistics services to diversify delivery options
• Implementing technology for real-time tracking to enhance delivery transparency
202 RETURN TRENDS
EXPERIENCE
Take Control of Returns: How to Save Costs and Drive Up Customer Convenience
PRESENTER: VIJAY RAMACHANDRAN – PITNEY BOWES
When it comes to returns, every retailer is trying to reduce costs, improve customer experience or both. But what does it take to achieve the right balance when every business has unique needs? How can retailers address their most pressing returns challenges—fraud and exceptions—without diminishing the customer experience? In this session, we’ll explore the opportunities available to take greater control of returns and save costs while better meeting customer expectations.
LEARNING OBJECTIVES:
• How to improve customer convenience without dramatically increasing costs
• Leveraging exchanges to retain more revenue
• Strategies for preventing fraud without alienating customers
302 EVOLUTION OF AI
Transforming the Parcel Lifecycle: How Powerful AI Models Can Eliminate Failures and Delays
PRESENTER: NITIN GUPTA – BEANS.AI
With the advancements in AI, Amazon, Temu and SHEIN continue to push the boundaries of demand and innovation. So, how can shippers follow in their footsteps to adopt AI? In this session, attendees will learn how AI can impact every part of the parcel lifecycle, from placing an order to front-door delivery.
LEARNING OBJECTIVES:
• Why you should consider using AI models to improve the parcel lifecycle
• How to implement AI across your operation
• Evaluating good data and bad data for your AI models
402 FUTURE OF WAREHOUSING
Regional vs. Centralized Distribution Strategies
PRESENTER: JEFFREY HAUSHALTER – CHICAGO CONSULTING
EXPERIENCE
Fast and cheap is the goal for many shippers, but what distribution strategy should you adopt to get this done? In this session, attendees will learn about the various warehouse network approaches, including regional, national, centralized and decentralized strategies, how to shed network complexity for cost savings and the latest metrics to optimize your warehouse network based on the most recent Census statistics.
LEARNING OBJECTIVES:
• The pros and cons of an interconnected regional network strategy
• Optimal warehouse mix to lower costs and speed customer deliveries
• How regional networks perform better than traditional warehouse networks
TUESDAY I SEPT 17 9:50AM - 10:30AM
502 NEXT-LEVEL CX
CASE STUDY
Decoding Consumer Behavior Shifts: Reenvisioning Your Logistics and Transportation Strategy
PRESENTER: DEANNA KAUFMAN – KÖRBER SUPPLY CHAIN SOFTWARE
While the pandemic is firmly in the rearview mirror, consumers’ learned behaviors and changes to their habits have remained. Consumers are as likely to place 10 orders of one item each as they are to place one order of 10 items, impacting how order waves, inventory management and parcel shipping must be processed. In this session, attendees will hear how a real-world shipper transformed their business models to address these behavioral changes and hear their unique perspectives on the evolving logistics needs of the future.
LEARNING OBJECTIVES:
• Rightsizing your carrier mix and optimizing shipping lanes
• How to build a robust digital strategy for streamlined processes
• Impact of consumer and eCommerce trends on your logistics and transportation needs
602 PREDICTIVE ANALYTICS
PANEL Transforming Data into Decisions: Predictive vs. Prescriptive Analytics
MODERATOR: ALEC GREENE – REVEEL
PANELISTS: TO BE ANNOUNCED – VISIT PARCELFORUM.COM FOR UPDATES
Parcel spending has increased 30% in the last three years, and according to the Bureau of Labor Statistics, parcel growth is outpacing all other forms of logistics. However, parcel invoice data is complex, limiting shippers’ ability to forecast the future based on past performance. In this session, we’ll explore how real-world shippers are using prescriptive analytics, modeling and simulation, statistical analysis and real-time insights to optimize their parcel shipping operations.
LEARNING OBJECTIVES:
• Differences between predictive analytics and prescriptive analytics in managing parcel spend
• Prescriptive technologies to empower decision-making
• Resources (i.e., people, processes, tools) to optimize spend using prescriptive analytics
702 SHIPPING TECHNOLOGY
Enhancing Decision Making with AI: From Data Collection to Predictive Analytics
PRESENTER: HANNAH TESTANI – INTELLIGENT AUDIT
The complexity and inefficiency of supply chain data can lead to increased costs and diminished customer satisfaction. In this session, we’ll explore how unsupervised machine learning algorithms can analyze and optimize supply chain operations. Attendees will gain insights on leveraging big data for actionable insights, ultimately leading to more streamlined and cost-effective supply chain management.
LEARNING OBJECTIVES:
• How to analyze your supply chain data with unsupervised machine learning algorithms
• Best practices for collecting and analyzing big data for better decision-making
• Ways to harness machine learning for a more cost-effective and responsive supply chain
Package (3-day) attendees are eligible to receive a $250 airfare or $100 drive-in rebate to help offset travel-related costs. To qualify, you must be a paid Platinum Conference Package attendee and email your airline receipt or type “Drive-In Rebate” into the subject line and email to travelrebate@EventEvolution.com
TUESDAY I SEPT 17 10:40AM - 11:20AM
103 PARCEL MARKET INSIGHTS
How the USPS Is Adapting for Tomorrow’s eCommerce: Leveraging a Nationwide Network and Logistics Infrastructure
PRESENTER: JUAN NADAL – UNITED STATES POSTAL SERVICE
Businesses are looking to recalibrate their supply chain strategies and adapt to the increasingly competitive landscape of retail and eCommerce while dealing with financial uncertainty. Many are looking for cost-effective approaches to meet their customer needs and have been successful with solutioning with the United States Postal Service. In this session, attendees will learn about the latest modernization of the postal network and products to build a seamless customer experience from sales to delivery.
LEARNING OBJECTIVES:
• How to tap into the USPS’s 6- to 7-day delivery network
• Insights into the USPS’s latest logistics innovations to streamline the shipping process
• Understanding the sustainable approach the USPS provides to customers
Unlocking Returns Success: Leveraging Big Data in Your Returns Strategy
PRESENTERS: PENELOPE REGISTER-SHAW & SAM VAHIE – ADVATIX INC
In a crowded eCommerce market, companies should adopt a competitive mindset when developing their returns strategy to enhance customer satisfaction, reduce costs and differentiate themselves. Retailers, brands and shippers can use data analytics to create a competitive omnichannel returns strategy. In this session, we’ll explore combining data sources, employing predictive analytics and implementing change management.
LEARNING OBJECTIVES:
• How to compete in the returns space using big data
• The importance of keeping data models simple and building upon the returns strategy
• Building a clear blueprint for achieving your business goals
303 EVOLUTION OF AI
EXPERIENCE
How Vision AI Will Level the Playing Field for SMB Warehouses and Shippers
PRESENTER: HENRIK BERGSAGER – POWERHOUSE AI
With the advent of smart label scanning and Vision AI now widely available in the market, companies can digitize their inbound and outbound operations completely. In this session, attendees will learn how AI technology can level the playing field for warehouses and shippers. We’ll explore how AI can cross-reference the information captured in a photo of a pallet, box or label with your warehouse management systems and ensure the quality of goods being received or shipped in real time.
LEARNING OBJECTIVES:
• The evolution of AI technology
• Insights into how Vision AI digitizes raw data not digitally available
• How to use large language models, like ChatGPT, to cross-reference data captured in images
403 FUTURE OF WAREHOUSING
From Ugly to Delivered: How to Use Automation for Sorting Requirements
PRESENTER: BRENT GREGORY – ENGINEERING INNOVATION
Too often, warehouses face challenges with the sorting requirements for ugly parcels, which can include overweight, oversized or odd-shaped parcels, and common issues with ripped or illegible polybags. In this session, we’ll discuss how automation can help solve these common issues related to ugly parcels and rejects.
LEARNING OBJECTIVES:
• Why you shouldn’t default to manual processes for ugly packages
• How to best deal with poly problems
• Solutions for label issues
TUESDAY I SEPT 17 10:40AM - 11:20AM
503 NEXT-LEVEL CX
Navigating the Digital Frontier: Key eCommerce Trends and Challenges Transforming Logistics
PRESENTER: HARSHIDA ACHARYA – FULFILLMENT IQ
The logistics industry faces significant shifts driven by eCommerce growth, including last-mile delivery demands, sustainability concerns and technology integration. In this session, we’ll delve into the top trends shaping eCommerce logistics and the challenges they present. Attendees will walk away with insights for adapting and thriving in a changing landscape.
LEARNING OBJECTIVES:
• Emerging eCommerce trends and their implications for logistics, including omnichannel retailing
• The key challenges in the eCommerce era, such as warehouse optimization.
• Practical strategies and best practices for adapting and overcoming challenges
603 PREDICTIVE ANALYTICS PANEL Leveraging AI-Driven Intelligence for Your Closed-Loop Logistics Ecosystem
MODERATOR: GEORGE KONTORAVDIS – FORTIGO
PANELISTS: TO BE ANNOUNCED – VISIT PARCELFORUM.COM FOR UPDATES
To strengthen an enterprise’s logistics ecosystem and ensure a sustainable, efficient supply chain, many companies are embracing collaboration, predictive analytics and AI-driven intelligence to drive hard-dollar savings and efficiencies for the supply chain. In this interactive discussion, we’ll discuss implementing collaborative, integrated data systems, leveraging AI-driven intelligence and utilizing data to make important logistics decisions.
LEARNING OBJECTIVES:
• How to leverage innovative technology and big data analytics to achieve your business goals
• The benefits of AI-driven intelligence for the logistics ecosystem
• Insights into the flexible, agile logistics solutions that are needed for supply chain innovation
703 SHIPPING TECHNOLOGY
PANEL
How Deep Partnerships Drive Supply Chain Success
MODERATOR: TOMMY DUKE – GREEN MOUNTAIN
PANELISTS: TAYLOR GOLD – JCPENNEY • DOUG KING – STORD • JASON MURRAY – SHIPIUM
Traditional supply chains often operate in silos, leading to inefficiencies, communication gaps and a fragmented customer experience. In this interactive discussion, attendees will gain insights into how leading shippers are leveraging their collaborative partnerships to achieve smoother operations, enhanced data visibility and enhanced customer experiences.
LEARNING OBJECTIVES:
• How to ensure real-time visibility for your inventory and shipment status across the supply chain
• Best practices for unified data sharing to enable informed decision-making
• Creating consistent communication and delivery experiences across the fulfillment journey
BRING A POSSE OF 3 OR MORE & SAVE $300 PER PERSON
GROUP SAVINGS: Register a posse of 3 or more and you'll each save an additional $300. Call toll-free 866.378.4991 or email info@EventEvolution.com for details.
TUESDAY I SEPT 17 11:30AM - 12:10PM
EXPERIENCE
104 PARCEL MARKET INSIGHTS
Amazon Shipping: Challenging the Status Quo
PRESENTERS: CALEB NELSON & KEVIN MILLER – SIFTED
The FedEx and UPS duopoly has long dominated the parcel space. Since DHL’s first U.S. attempt, no one has posed a serious threat to the duopoly until the launch of Amazon Shipping in 2023. In this session, we’ll cover Amazon’s big entry into the parcel market with Amazon Shipping, the key service details, what Amazon is trying to achieve and why a third major player is good for shippers.
LEARNING OBJECTIVES:
• Why you should negotiate now with your carriers for aggressive pricing
• Types of shipments optimal for Amazon Shipping’s strengths
• Understanding your data to reap the benefits of a multi-carrier mix
204 RETURN TRENDS
PANEL Bringing Efficiency to Reverse Logistics
MODERATOR: JEREMY WITTE – NOK RECOMMERCE
EXPERIENCE LEVEL INTERMEDIATE
PANELISTS: PENELOPE REGISTER-SHAW – ADVATIX • TONY SCIARROTTA – REVERSE LOGISTICS ASSOCIATION
Returns are becoming a more prevalent problem for many retailers. Yet, there’s not a lot of discussion and solutions on how to make reverse logistics more efficient like we do when it comes to the topic of package fulfillment. In this interactive discussion, we’ll try to demystify the state of the market around returns, explore strategies for reducing costs, offer insights around free versus easy returns and ways to recoup more profit from returned goods.
LEARNING OBJECTIVES:
• Technology that can help decrease return costs
• Where to tweak your return policies to balance cost savings and customer satisfaction
• How to measure return costs effectively EXPERIENCE
304 EVOLUTION OF AI
CASE STUDY
How to Automate Your Warehouse Faster with AI Robotics
PRESENTERS: JONATHAN BRIGGS – NIMBLE • WADE WICKUS – STEEPED COFFEE
In the face of rapid growth in the eCommerce landscape, direct-to-consumer brands face several supply chain challenges, from rising labor costs to labor shortages. In this session, attendees will learn how Steeped Coffee transitioned their fulfillment operation to be fully autonomous, reducing their costs and increasing delivery speed.
LEARNING OBJECTIVES:
• Advancements in AI, deep learning and autonomous solutions
• How automation can reduce warehouse space and labor costs
• Implementing next-generation robotic fulfillment systems
Unlocking Efficiency: Harnessing Robot-as-a-Service for Rapid Warehouse Automation
PRESENTER: NINAAD ACHARYA – FULFILLMENT IQ
Many businesses face challenges in adopting warehouse automation due to high upfront costs, complex implementation processes and uncertainty about ROI. In this session, attendees will learn how Robot-asa-Service (RaaS) offers flexible and scalable robotics solutions that accelerate the automation journey as well as practical steps to leverage robotics on demand.
LEARNING OBJECTIVES:
• Understanding the concept of Robot-as-a-Service and its potential benefits
• Insights into a real-world distribution center that effectively scaled its robotics deployment
• Practical strategies and best practices for integrating RaaS solutions into existing warehouse operations
TUESDAY I SEPT 17 11:30AM - 12:10PM
504 NEXT-LEVEL CX
Crafting Customer-Centric Success: How to Build Agile and Flexible Operations for Lifetime Customer Value
PRESENTER: ITAMAR ZUR – VEHO
The key to meeting and exceeding customer expectations is to build agile and flexible operations that can easily scale up and down with volume and offer technology-driven features that put the customer in control of their shipping experience. In this session, we’ll discuss how brands and retailers can put the customer in control of the delivery experience through innovative technology and new logistics models built for the eCommerce era.
LEARNING OBJECTIVES:
• How to improve the post-purchase experience to cultivate brand loyalty and repeat purchases
• Building convenient returns processes that improve customer lifetime value and revenue
• Technology solutions that put the customer in control of the shipping journey
604 PREDICTIVE ANALYTICS
PANEL
How Data Can Empower Your Supply Chain
MODERATOR: ROBYN MEYER – TRANSPORTATION INSIGHT
PANELISTS: MITCH ASHER – WORLD MARKET • BOBBY MACKINNON – DELIVERLITICS • NANCY WARREN – UNIFIRST SCOTT WHEELER – BEACHBODY
In today’s rapidly evolving logistics landscape, the effective use of data has become crucial for shippers aiming to optimize their supply chain operations. However, companies struggle to normalize, map and centralize their data to enable actionable insights and drive meaningful change. In this session, attendees will gain insights from first-hand experiences of shippers who have successfully employed data science to enhance SKU profitability, accurately determine freight cost of goods sold, proactively manage carrier accessorials and mitigate fraud and “item not received” claims.
LEARNING OBJECTIVES:
• Ways to predict fraud and “item not received” claims
• How to use data to manage freight costs in a volatile market
• The critical data types you need to drive change
704 SHIPPING TECHNOLOGY
PANEL
The Transformative Impact of Technology Modernization in the eCommerce Parcel Shipping Industry and on Customer Experience
MODERATOR: BRET CUNNINGHAM – OSM WORLDWIDE
PANELISTS: JESSICA BIELLA & MACIEJ CIUPA – OSM WORLDWIDE • VALERIE HENDERSON – CAYLENT MIKEY WYNN – VESYLX
Technology challenges within the parcel system, along with outdated systems and processes, significantly affect a business’s operations and customer experience. Various market trends and emerging customercentric innovations are driving technology upgrades in parcel shipping. In this interactive discussion, attendees will hear from industry experts on how to adopt new technologies, overcome challenges and identify improvements that will improve efficiency and customer satisfaction.
LEARNING OBJECTIVES:
• Adopting the right technology upgrades for the biggest business impact
• Customer-centric technology innovations that increase efficiency and satisfaction
• Overcoming implementation challenges in parcel shipping
TUESDAY I SEPT 17 12:20PM - 1:00PM
105/205 PARCEL MARKET INSIGHTS
FIRESIDE CHAT
Evolving Last-Mile Delivery to Enable End-to-End Fulfillment
PRESENTERS: RINA HURST – WALMART GOLOCAL • BRIAN COLLER – MEDLINE
Mastering last-mile delivery is essential for retailers to stay competitive in the rapidly growing eCommerce market. In this intimate conversation with Walmart GoLocal’s Rina Hurst, we’ll discuss how retailers are evolving their last-mile delivery capabilities to enable store-to-home delivery and end-to-end fulfillment. The discussion will touch on the importance of last-mile delivery, how delivery can drive efficiency and growth for retailers and emerging last-mile delivery use cases.
LEARNING OBJECTIVES:
• Benefits of white-label delivery and retailer-built fulfillment services
• Emerging last-mile delivery trends and use cases
• Using last-mile delivery to drive business efficiency and growth
EXPERIENCE
AI Innovations in Last-Mile Delivery: Integrating Efficiency with Customer Satisfaction
PRESENTER: SIMON SEEGER – BETTERMILE
Can productivity and customer experience be simultaneously enhanced in high-volume package delivery? In this session, discover how AI-powered, real-time optimization and tracking are transforming last-mile logistics. Attendees will learn how to build digital experiences that rival major players like DoorDash and Uber, the latest AI innovations to enhance flexibility and delivery precision and leveraging real-time package tracking to increase first-attempt delivery rates and mitigate porch piracy.
LEARNING OBJECTIVES:
• How to leverage predictive analytics and AI in your delivery operations
• The role of dynamic ETAs
• Creating a digital delivery experience specifically tailored for package delivery
405 FUTURE OF WAREHOUSING
Transforming eCommerce Automation: Integrating Robotic Each Picking
PRESENTER: MATT CHARLES – FANUC AMERICAS
Warehouses and distribution centers continue to grapple with critical challenges in meeting skyrocketing consumer demands brought forth by the eCommerce boom. In this session, we’ll explore the emergence of Robotic Each Picking (REP) and its impact on the eCommerce landscape. Attendees will learn how advanced computer vision, machine learning algorithms and sensory feedback systems offer unparalleled efficiency and precision in order fulfillment processes.
LEARNING OBJECTIVES:
• Where to apply robots in a Goods-to-Person system
• Implementation challenges for new AI Vision solutions
• ROI gained by automating takeaway stations from automated storage and retrieval systems
TUESDAY I SEPT 17 12:20PM - 1:00PM
505 NEXT-LEVEL CX PANEL Speed Sells: Cracking the Same-Day Delivery Code
MODERATOR: MARC GORLIN – ROADIE
PANELISTS: TO BE ANNOUNCED – VISIT PARCELFORUM.COM FOR UPDATES
Higher sales, increased customer loyalty, higher order values: These are just a few of the benefits companies report when they start offering same-day delivery, according to a recent survey. But ultimately, delivery is never free—someone is always picking up the tab. In this session, we’ll explore the costs and considerations for launching same-day services and how to make ultrafast delivery a net positive to your bottom line.
LEARNING OBJECTIVES:
• How to benchmark the impact of same-day delivery on revenue KPIs
• Proven tactics for boosting adoption of same-day delivery within your customer base
• Ways to offset increased operational costs and expand same-day service at scale EXPERIENCE
605 PREDICTIVE ANALYTICS
The Power of AI in Parcel Applications
PRESENTERS: AMI BENSMAN & KEVIN MILLER – SIFTED
AI was the buzzword of 2023. Some are excited about its possibilities, and others are terrified. Most fail to realize it’s already in the tools they use. This session will help to delineate traditional versus generative AI, how traditional AI is already being used to analyze patterns in complex parcel data to make predictions for future outcomes and how future generative capabilities will revolutionize shipping management.
LEARNING OBJECTIVES:
• How to put AI tools to work to automate manual tasks more efficiently
• Understanding how predictive analytics tools use historical data to forecast future outcomes
• Real-world applications of AI, and the positive outcomes achieved
705 SHIPPING TECHNOLOGY
Optimizing Shipping Efficiency with Dynamic Rates
PRESENTERS: JUSTIN CRAMER – PROSHIP • SOUMIT NANDI – UPS
Many shippers lack access to real-time, dynamic quotes for informed decision-making. In this session, we’ll explore the complexities of rating science, the need for dynamic quotes and the technological advancements that address these challenges. Attendees will learn how emerging technologies can improve shipping efficiency by providing faster, more accurate rate calculations, enabling data-driven decisions to optimize shipping costs and service levels.
LEARNING OBJECTIVES:
• The benefits of dynamic rating systems for high-volume shippers
• How these systems can improve shipping efficiency
• Best practices for leveraging data-driven insights for better shipping decisions
WEDNESDAY I SEPT 18 9:00AM - 9:40AM
106 2025 RATE IMPACT
How to Predict & Analyze 2025 Carrier Rates
PRESENTER: BERKLEY STAFFORD – TRANSIMPACT
All signs indicate that the small parcel market will continue through the start of 2025 with ample capacity, remaining a buyer’s market for shippers. Despite this fact, many leading parcel experts believe companies will face both sizable peak season surcharges and General Rate Increase announcements from UPS and FedEx. This means that even as consumer behavior normalizes and the economy slows, transportation professionals still need to take action to overcome rising parcel shipping costs. To help you prepare and take steps to offset rising rates, TransImpact’s experts will provide their predictions and in-depth analysis for what’s to come for the 2025 GRI.
LEARNING OBJECTIVES:
• Predictions for the 2025 GRIs
• Understanding the real cost impact on your bottom line
• What to look for from the parcel market in 2025
Unlocking Cross-Border Opportunities: Streamlining Logistics
PRESENTER: PAUL TESSY – PUROLATOR
Shippers encounter various distinctive challenges when shipping beyond the border, such as targeting the large North American markets. In this session, we’ll discuss the key considerations for shippers and consolidators when choosing the best cross-border shipping services and carriers, including a strong coverage model, innovations that support speed, access and convenience and a focus on customer service.
LEARNING OBJECTIVES:
• Understanding the unique market considerations when shipping beyond the border
• How to select the right transportation partner for delivery to, from and within Canada
• Insights into the challenges of cross-border shipping and how to overcome them
How to Reduce Small Package Waste in Your Organization
PRESENTER: JEFFREY HAUSHALTER – CHICAGO CONSULTING
The pandemic and the subsequent boom of eCommerce generated record levels of waste. Small packages are now in danger of regulation and oversight. For U.S. shippers, there is an urgency to catch up to other countries that have already adopted sustainability programs for their logistics operations. In this session, we’ll show how to build a sustainable program, transition to more friendly materials and practices and do so in a profitable way.
LEARNING OBJECTIVES:
• Why sustainability is no longer a luxury
• Ways to eliminate small package waste and save money
• How to efficiently report your emissions and track sustainability to save time
406 PACKAGING PUZZLE
Revolutionizing Packaging Practices
PRESENTER: TIM LESZCZYNSKI – PREGIS
The diverse landscape of shipping containers can seem endless for operations professionals, from various functionalities and suitability for different shipping needs. In this session, we’ll explore the latest in parcel shipping, including new materials, optimal scenarios for integrating automation in fulfillment and sustainable packaging trends. Through simplified explanations of sustainable packaging choices, attendees will be empowered to make informed decisions that align with your ESG goals and consumer preferences.
LEARNING OBJECTIVES:
• How to meet sustainability objectives through protective packaging materials
• Best practices to reduce labor, packaging waste and costs in fulfillment operations
• Strategies to tie packaging and sustainability to brand perception and customer experience
WEDNESDAY I SEPT 18 9:00AM - 9:40AM
506 FINAL MILE FULFILLMENT
Beating Amazon at Its Game: How to Offer Faster, Cheaper & Greener Delivery Using Microfulfillment Centers
PRESENTER: ANDRE PHARAND – PHARAND ADVISORS
As the market shifts towards faster urban delivery, retailers will need to rethink their fulfillment strategies and how they approach last-mile delivery, reassessing their transportation needs and optimizing their parcel shipping carrier mix. In this session, we’ll explore how to increase online retail sales and drive customer retention through faster delivery and new, alternative last-mile models to help online retailers compete with Amazon.
LEARNING OBJECTIVES:
• Why faster delivery doesn’t mean more expensive or less sustainable
• How placing inventory closer to customers can increase your sales and growth
606 3PL & OUTSOURCING
Meeting the Challenge of Staying Independent and Union Free
• Strategies for using shared warehousing and micro-fulfillment centers EXPERIENCE
PRESENTERS: FRANK BOTTA – THE LYNCH LAW GROUP • IVAN HOFMANN – ETC & ASSOCIATES
This past year has seen a strong resurgence of union-organizing activity throughout the U.S. The recent union disruptions at Amazon Warehouses, UPS and the “Big Three” automakers have resulted in expensive contracts and a loss of business to competitors. In this session, we’ll share insights to help employers understand and recognize today’s trends and challenges regarding potential union activity in their operations, what to do and how to prevent future unionization threats.
LEARNING OBJECTIVES:
• How to do an initial unionization vulnerability assessment
• Recognizing potential unionization threats or vulnerabilities
• Legal strategies to effectively overcome a unionization drive
706 DC AUTOMATION
Session To Be Announced
Session details to be announced. Visit PARCELforum.com for the latest updates.
BRING A POSSE OF 3 OR MORE & SAVE $300 PER PERSON
GROUP SAVINGS: Register a posse of 3 or more and you'll each save an additional $300. Call toll-free 866.378.4991 or email info@EventEvolution.com for details.
WEDNESDAY I SEPT 18 9:50AM - 10:30AM
107 2025 RATE IMPACT
How to Predict & Analyze 2025 Accessorials
PRESENTER: JOSH TAYLOR – SHIPWARE
Surcharges and accessorial fees make up an increasingly large percentage of the cost to ship a product. Carriers have favored these charges over increases to base rates because they are not included in the annual General Rate Increase estimates. Worse still, these charges may change or increase multiple times each year. Even with these challenges, shippers can successfully plan and budget for next year’s expenditures. Join this session to gain valuable insights to prepare for 2025 changes to surcharges and accessorial fees.
LEARNING OBJECTIVES:
• Understanding the current market and developing trends to anticipate surcharges and accessorial fees
• Predictions on upcoming accessorials, like DAS and zones
• Best practices to prepare your budget year round
207 CROSS-BORDER SHIPPING
The Changing Broker Dynamic: Understanding Your Obligations with Customs Brokers
PRESENTER: ANDREW DANAS – GROVE, JASKIEWICZ & COBERT LLP
Many importers believe that engaging the services of a customs broker or an export freight forwarder satisfies or relieves the importer (or exporter) of their legal obligation to comply with import/export laws. In this session, we’ll provide a legal overview of the relationship between the parcel shipper and the customs broker as well as the responsibilities of each party in the transaction. The discussion will also provide context to the recently modernized Customs and Border Protection (CBP) regulation.
LEARNING OBJECTIVES:
• Understanding the role of the customs broker and export freight forwarder
• The legal obligations and responsibilities of parcel shippers for import transactions
• The legal obligations and responsibilities of parcel shippers on export transactions
Charting the Course: Achieving Ambitious Sustainability Goals in Supply Chain Logistics
MODERATOR: RICK MILLER – GREEN MOUNTAIN PANELISTS: TO BE ANNOUNCED – VISIT PARCELFORUM.COM FOR UPDATES
Shipper companies are increasingly under pressure from their leadership to establish and meet ambitious sustainability goals. However, the path to sustainability is fraught with challenges, particularly in collecting and analyzing disparate data sources. In this interactive discussion, attendees will hear the specific hurdles that real-world shippers overcame and explore the strategies employed to achieve their sustainability targets.
LEARNING OBJECTIVES:
• Strategies to streamline the collection, analysis and interpretation of crucial information
• A roadmap to achieve your sustainability goals
• Actionable approaches for integrating sustainability data into everyday operations
407 PACKAGING PUZZLE
Optimizing the Cart-to-Customer Journey: Balancing Efficiency, Sustainability & Customer Satisfaction
PRESENTER: JAMES MALLEY – PACCURATE JUSTIN CRAMER – PROSHIP
Struggling with inefficient packing, rising DIM charges and frustrated customers? In this session, we’ll explore how to leverage technology to optimize box selection, minimize void fill and streamline shipping processes, boosting sustainability and profitability. Attendees will gain actionable strategies to optimize packing, packaging and shipping throughout the cart-to-customer journey.
LEARNING OBJECTIVES:
• How to use data-driven strategies for optimal box selection and void fill reduction
• Insights into the rising DIM factors and the latest trends in consumer sustainability
• Reducing cost and waste with smarter packing
WEDNESDAY I SEPT 18 9:50AM - 10:30AM
EXPERIENCE
507 FINAL MILE FULFILLMENT
Optimizing Last-Mile Delivery and Protecting Shipments with Embedded Solutions
PRESENTER: JUSTIN TURNER – COVER GENIUS
As margins become smaller and inventory becomes tighter, any loss can be critical to logistics companies or shippers. In this session, we’ll outline how emerging predictive technologies can be leveraged to optimize last-mile delivery, streamline business operations and create tailored shipping protection for their customers.
LEARNING OBJECTIVES:
• How embedded protection helps protect customers and shippers
• The impact of route and load optimization, vehicle analytics, multi-carrier platforms and predictive technologies
• Strategies to protect against Porch Piracy and other threats EXPERIENCE
607 3PL & OUTSOURCING
Futures in Fulfillment: Harnessing AI & Predictive Analytics for Enhanced Employee Experiences
MODERATOR: JULIA JOGGERST – WORKSTEP
PANELISTS: SARAH DAMSCHRODER – GEODIS • ANDREW TIDWELL – WINESHIPPING
One of the biggest challenges in the labor market is employee dissatisfaction and turnover. Now, AI and predictive analytics solutions are helping to improve employee experiences within the warehousing and fulfillment industry. In this interactive discussion, you’ll hear how companies are leveraging these emerging technologies to create more engaging and fulfilling work environments, leading to better productivity, customer experiences and revenue outcomes.
LEARNING OBJECTIVES:
• How to use predictive analytics for workforce management
• Leveraging data-driven insights to improve employee engagement and satisfaction
• Best practices for integrating AI into your employee experiences
707 DC AUTOMATION
To Be Announced
Session details to be announced. Visit PARCELforum.com for the latest updates
WEDNESDAY I SEPT 18 1:40PM - 2:20PM
EXPERIENCE LEVEL
108 2025 RATE IMPACT
How to Negotiate 2025 Contracts
PRESENTERS: THOMAS ANDERSEN & KENNETH MOYER – LJM GROUP
2025 is fast approaching, and it’s more important than ever to understand the negotiable elements of your carrier contracts before the 2025 General Rate Increase (GRI) is announced. In this session, we’ll explore the evolving dynamics that distinguish negotiable from non-negotiable contract elements from the carriers’ perspective, recent transformations observed in carrier agreements and how these changes may impact your business moving forward.
LEARNING OBJECTIVES:
• Innovative carrier negotiation strategies for 2025 and beyond
• How to shape your contract terms for operational requirements and financial goals
• Negotiable line items vs. non-negotiable contract elements
208 CROSS-BORDER SHIPPING
The Future of Cross-Border Parcel Shipping
MODERATOR: DEREK LOSSING – CIRRUS GLOBAL ADVISORS
EXPERIENCE
PANELISTS: ANDREW DANAS – GROVE, JASKIEWICZ & COBERT LLP • SAURABH GOYAL – XINDUS
RAJEEB MOHAPATRA – REDEFINED LOGISTICS
Temu, SHEIN and AliExpress have taken the world by storm. Now, rumors are swirling about Amazon’s plans to launch a rival service with direct shipping from China to overseas customers. So, what does all of this mean for you, your brand and the future of cross-border eCommerce? In this interactive discussion, we’ll explore the impact of Chinese fulfillment, changes to de minimis import laws and the future of these competitive business models.
LEARNING OBJECTIVES:
• Evaluating if a Temu-like fulfillment model is right for you
• The impact of proposed changes to de minimis on cross-border shipping
• Future trends of cross-border eCommerce
308 GOING GREEN
EXPERIENCE
Transportation, ESG Regulations & Sustainability, Oh My!
PRESENTER: JASON GRISEZ – KÖRBER SUPPLY CHAIN SOFTWARE
The Paris Climate Accords set a goal of 2030 to reduce carbon emissions by roughly 50%. Companies have now begun to prioritize their efforts and initiatives around their carbon impact. ESG as a term has fallen out of vogue, but organizations still must chase and meet certain carbon emissions goals. In this session, we’ll discuss how your transportation approaches contribute to scope 2 and 3 emissions, how to measure your scope 3 emissions and strategies to reduce them.
LEARNING OBJECTIVES:
• The key components for calculating your overall carbon output
• Understanding your overall carbon output based on different modes of transport
• Best practices to achieve your sustainability goals
408 PACKAGING PUZZLE
How AI and Computer Vision Can Automate Package and Product Fulfillment
PRESENTER: NED HILL – POSITION IMAGING
By leveraging AI, computer vision and other advanced tracking technologies, companies can automate the fulfillment of package and product deliveries, not staff. In this session, we’ll explore how new forms of AI can be used to monitor and manage a pickup point or package room, enabling your employees to focus on servicing customers.
LEARNING OBJECTIVES:
• How to use AI/computer vision to improve staff utilization
• Best practices for automating package fulfillment and improving staff time
• Why proof of chain of custody improves visibility, process efficiency and security
WEDNESDAY I SEPT 18 1:40PM - 2:20PM
EXPERIENCE
508 FINAL MILE
FULFILLMENT Meeting Evolving Customer Expectations in the Last Mile
PRESENTER: RYAN HANSON – DISPATCH
As delivery technology advances and customer expectations rise, last-mile companies are evolving their delivery operations to stay ahead of the competition. So, how do you balance staying relevant with new advancements while keeping your customers’ needs top of mind? In this session, attendees will learn how to sort through the noise to identify the last-mile improvements that are essential to their business and customers.
LEARNING OBJECTIVES:
• How to make informed decisions using data analytics
• Delivery enhancements to consider, such as GPS tracking, notifications and proof of delivery
• Leveraging clear communications and a strong customer success team to identify pain points
608 3PL &
Data-Driven Best Practices: Using New Options in the Labor Market to Connect with Qualified Workers
PRESENTERS: KEVIN LAWTON – THE NEW WAREHOUSE • KIRA CABAN – INSTAWORK
Staffing challenges remain a top concern for warehouses across the country. As a result, businesses are looking for ways to increase efficiency while still ensuring they meet customer expectations. In this session, we’ll dive into new data and emerging trends from the 2024 State of Warehouse Labor report, strategies implemented across eCommerce, last-mile delivery and other logistics sectors and how to use a layered approach for optimizing ROI.
LEARNING OBJECTIVES:
• Macro trends in the labor market
• Different labor options, including short-term, flexible and permanent employees
• New strategic approaches to reduce downtime and overtime while improving productivity
708 DC AUTOMATION
Data Without Delay: How AI Accelerates ROI in Warehouse Sorting
PRESENTERS: JEFF MAHLER & JIM LIEFER – AMBI ROBOTICS
The eCommerce boom has created a double-edged sword for businesses. While demand is surging, so are fulfillment and distribution costs. Consumers expect fast and free shipping, putting pressure on companies to deliver efficiently while maintaining profitability. The traditional approach to warehouse sorting often struggles with this challenge. In this session, we’ll explore how data-driven AI technologies can bridge this gap.
LEARNING OBJECTIVES:
• How AI can slash sorting costs by 40%
• AI strategies that boost efficiency and speed in high-speed sorting operations
• The latest advancements in AI and robotics
BRING A POSSE OF 3 OR MORE & SAVE $300 PER PERSON
GROUP SAVINGS: Register a posse of 3 or more and you'll each save an additional $300. Call toll-free 866.378.4991 or email info@EventEvolution.com for details.
FORUM ’24 DALLAS
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*Exhibit Hall-Only registration includes admission to The Grand Reception at the Glass Cactus (Tuesday, September 17) and Bite & Biz Exhibit Floor Luncheon (Wednesday, September 18).
BRING A POSSE OF 3 OR MORE & SAVE $300 PER PERSON
GROUP SAVINGS: Register a posse of 3 or more and you'll each save an additional $300 Call toll-free 866.378.4991 or email info@EventEvolution.com for details.
Standing on the shores of the majestic Lake Grapevine, the Gaylord Texan Resort & Convention Center welcomes guests to a stunning, one-of-a-kind experience. Guests can explore the four-and-a-half acres of airy, indoor garden atriums, four award-winning restaurants, bars, the world-class Relâche Spa and a state-of-the-art fitness center.
MAKE YOUR RESERVATION TODAY! PARCEL Forum ’24 Dallas has secured a room block rate of $265 per night plus $20 resort fee and local taxes. Reservations can be made by calling 817.778.1000 or online by visiting PARCELforum.com and clicking on the HOTEL/ TRAVEL link. If making reservations by phone, please reference PARCEL Forum to secure our special room rate.
INDUSTRY’S ONLY CONFERENCE TRAVEL REBATE PROGRAM
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Platinum Package (3-day) attendees are eligible to receive a $250 airfare or $100 drive-in rebate to help offset travel-related costs. To qualify, you must be a paid Platinum Conference Package attendee and email your airline receipt or type “Drive-In Rebate” into the subject line and email to travelrebate@EventEvolution.com.
I thought the PARCEL Forum was amazing! Definitely a great time, and I really enjoyed it. The networking aspect was phenomenal. JOHN CARR – REGIONAL TRANSPORTATION MANAGER, NORDSTROM
3 DAYS 5 WORKSHOPS AND TOURS
9 NETWORKING EVENTS
14 LEARNING PODS
55+ SESSIONS