If you are responsible for the shipping, warehousing, picking, packaging, distribution and delivery of packages to the Direct-to-Customer and Business-to-Business markets… it’s time to join the band at PARCEL Forum ’23 Nashville!
We’ve been playing the same tune for the past 21 years, enlightening and educating professionals in the small-package supply chain industry on how to ship more packages, more efficiently and more cost-effectively via our top-rated conference program, peer-to-peer networking and one-of-a-kind exhibit hall experience.
PROFESSIONAL
You make sure the largest line-item expense— transportation—is managed properly.
LOGISTICS/ SUPPLY CHAIN
PROFESSIONAL
You manage resources, information and flow of goods throughout the supply chain.
PROFESSIONAL
You oversee the efficient receipt, picking, packing, warehousing and movement of product.
PROFESSIONAL
You integrate the front-end operation seamlessly into the back-end.
PROFESSIONAL
You make sure the shipped order arrives damage-free.
PROFESSIONAL
You collect and analyze data of all shipments.
8:00am - 8:50am
SRIRAM KRISHNASAMY
President & CEO of FedEx Dataworks
Data science, machine learning and predictive analytics are shaking up the logistics world, turning the old-school supply chain into a proactive, customer-centric and responsive system. In this insightful keynote, we’ll explore how FedEx is revolutionizing the shipping industry by harnessing its expansive big data infrastructure to unearth connections between seemingly unconnected data points, optimizing the flow of goods and improving service reliability. Get a detailed understanding of how FedEx is leveraging predictive intelligence platforms, which combines their massive data network with external factors, to proactively monitor and predict the success of a delivery, enabling interventions at crucial stages and ensuring timely delivery of even high-value packages. This data-driven transformation has led to remarkable outcomes, including a staggering 99.91% success rate in delivery on the committed day. Join us for this enlightening talk on the future of the logistics industry, where supply chain visibility is not just a possibility, but a reality.
TUESDAY
Sriram is the executive vice president and chief transformation o cer for FedEx Corporation. He also serves as CEO of FedEx Dataworks, an organization tasked with harnessing the power of the rich FedEx data ecosystem to help optimize internal operations, fuel innovation and build more intelligent supply chains around the globe.
Note: Open to all registered attendees.
1:00pm - 2:30pm
LOUIS DEJOY
75th Postmaster General of the United States
TUESDAY SEPTEMBER 12
Louis DeJoy will deliver remarks centered around the Delivering for America plan, a blueprint for putting the Postal Service on a positive trajectory with new opportunities for the shipping industry. The Postmaster General will update attendees on the progress to dramatically improve on-time delivery, the road to USPS financial sustainability and the multitude of strategies underway to change and improve the delivery network of the Service. This engaging talk will showcase some of the organization’s highlights over the past two years and the upcoming priorities to position the Postal Service well for the important fall peak season. Attendees will hear first-hand how an integrated mail and package delivery network will enhance service commitments and performance for business mailing customers and, ultimately, the American public. This keynote address will provide you with an understanding of the significant changes that the Postal Service management team is now putting in place to create a more efficient and high-performing organization better able to serve the industry.
Louis DeJoy was appointed by the organization’s Board of Governors and began his tenure in June 2020. In his role as Postmaster General, DeJoy also serves as a member of the Board of Governors.
Note: Must be a registered conference attendee, speaker or exhibitor with food & beverage package.
MONDAY SEPTEMBER 11
9:00am - 10:00am
This special breakfast is for all of you first-time Platinum Package attendees. Our Advisory Board members will be on hand to guide you through getting the most out of your time attending PARCEL Forum ’23 Nashville.
Note: Must be a registered first-time Platinum Package attendee.
MONDAY SEPTEMBER 11
1:00pm - 2:00pm
A perfect way to break up an intensive day of learning. You’ll break bread with fellow Platinum attendees and get a chance to pick the brains of our Advisory Board members who will be seated at different tables.
Note: You must be a Platinum Package attendee or Speaker to attend.
MONDAY SEPTEMBER 11
5:00pm - 6:30pm
Unwind with fellow attendees after a busy first day in a beautiful, spa-like setting listening to the soothing sounds of synchronized fountains while enjoying some great food and drinks.
Note: Must be a registered Platinum Package attendee, speaker or exhibitor with food & beverage package.
TUESDAY SEPTEMBER 12
WHISKEY & BOURBON SPONSORED BY: TASTING PAVILION
2:30pm - 6:30pm
When in Rome! This special pavilion located on the Exhibit Floor will feature local distilleries to the Nashville area. There will be a Certified Bourbon Professional (CBP) on hand to educate attendees on the whiskey/bourbon being sampled. Plus, you’ll go home with your own shot glass!
Note: This event is open to all!
TUESDAY SEPTEMBER 12
6:30pm - 8:00pm
SPONSORED BY:
For the past 21 years, the USPS has delivered by sponsoring this signature networking event, which is open to all! Enjoy live music, great food and drinks and unwind with old and new friends alike. Note: This event is open to all!
WEDNESDAY SEPTEMBER 13
12:00pm - 1:30pm
No need to miss a minute of Exhibit Hall time to grab lunch. We’ve got you covered with our Bite & Biz Exhibit Floor Lunch!
Note: This event is open to all!
JAM AT OUR
WEDNESDAY
13
MIMOSA MEET-UP
10:30am - 11:30am • Back by popular demand!
With women playing a larger and more important role in the industry, we wanted to pay homage to all the women who attend by tipping a glass to you all at our exclusive women-only Mimosa Meet-Up in the VIPP Lounge.
Note: You will receive an Evite prior to attending the event in which to RSVP.
PAVILION & VIPP LOUNGE
Tuesday: 2:30pm – 6:30pm
Wednesday: 10:30am – 1:30pm
POWERED BY:
Grab a coffee, expresso or cappuccino and take a load off in this special pavilion located in the middle of the Exhibit Hall. Also, score an invite from one of our Very Important Parcel People (VIPP) and enjoy a semi-private setting for meetings and networking, featuring a full bar and passed hors d'oeuvres.
Note: The Bluegrass Cafe' is open to all. The VIPP Lounge is by invitation only.
JILL BEMROSE MANAGER, FREIGHT AUDIT & CLAIMS NORDSTROM
BRIAN COLLER MANAGER, PARCEL SHIPPING OPERATIONS MEDLINE INDUSTRIES
KIMBERLY COX SR. DIRECTOR, CUSTOMER FULFILLMENT OPERATIONS BRACCO DIAGNOSTICS
UP TO
GREGG DABB DIRECTOR OF OPERATIONS, ECOMMERCE AGRI BEEF
CINDY DILLMAN TRANSPORTATION SUPERVISOR TRELLEBORG SEALING SOLUTIONS
TIERRA HAYES SR. OPERATIONS MGR OF ECOMMERCE FULFILLMENT BATH & BODY WORKS
GENE HOLMES DIRECTOR OF TRANSPORTATION COLONY HARDWARE
JOHN JANSON VICE PRESIDENT OF GLOBAL LOGISTICS SANMAR
GREGG MAU SENIOR MANAGER, GLOBAL LOGISTICS CROCS, INC
ALEX MOSTOFIAN DIRECTOR OF LOGISTICS & TRANSPORTATION QORVO INC
ED NAVARETTE DIRECTOR OF FULFILLMENT OBSERVINT TECHNOLOGIES
STEPHANIE SEXTON SR. MGR, TRANSPORTATION CAPABILITIES, INSIGHTS & VISIBILITY ABERCROMBIE & FITCH
DOUGLAS SMITH CHIEF OPERATING OFFICER / CHIEF TECHNOLOGY OFFICER KMS WHOLESALE
These are your colleagues who have been instrumental in building a conference that delivers actionable, real-world takeaways that you can implement upon returning home from PARCEL Forum '23.
Learn how to optimize efficient and resilient shipping networks through analytics, technology and carrier diversification
Discover how to improve eCommerce parcel deliveries, enhance shipment visibility and cut costs through smarter data management and predictive analytics
Apply next-gen strategies to maximize your transportation spend for a modern logistics infrastructure, dynamic pricing models and profitable shipping programs
Transform your operations through digital supply chain advancements, automation, strategic slotting and warehouse technologies
Discover how to offer consumers more choice—from checkout to delivery—orchestrated by end-toend supply chain solutions
Explore strategies for effective returns management, enhancing reverse logistics for brand loyalty and maximizing value recovery in eCommerce
Discover the tools and technologies to keep your products flowing and organized, from AI in warehouse operations to robotic sortation systems
In-the-know experts share what’s coming in shipping rate and accessorial changes so you can better prepare your 2024 budgets
Learn evolving strategies for optimized logistics outsourcing, integrating tools and partners and data-driven logistics solutions to capitalize on Peak season
Learn to design and build agile supply chains, improve inventory planning in a capacity-constrained network and embed AI into decision-making
Explore cutting-edge innovations in the packaging industry, AI algorithms to cut costs and the business case for sustainable packaging
Examine strategies for efficient final mile fulfillment, building advanced fulfillment centers and outsourcing your eCommerce fulfillment
Gain insights into the latest technology advancements, like automation, AI, process orchestration and analytics, to supercharge customer experiences
Learn best practices to combat labor shortages, boost labor productivity in fulfillment operations and the benefits of warehouse automation
MONDAY SEPTEMBER 11
WORKSHOP 100 • 10:00AM - 4:30PM
PRESENTERS: DAVID SULLIVAN, MATT SUMOWSKI, JOSH TAYLOR & PAUL YAUSSY – SHIPWARE
With falling shipping volumes and a sluggish economy projected to continue into 2024, tightened labor markets and more carriers and services available than ever before, it’s a Brave New World for carrier contract negotiations. In this interactive workshop, Shipware’s experts will share the approaches, tactics and strategies to optimize your carrier price and performance in this challenging marketplace. With peer-to-peer activities in both large and small groups based on transportation spend—Boutique (less than $1 million yearly parcel transportation spend), Growing ($1 million$9.9 million), Large ($10 million - $49.9 million) and Mega ($50 million and up)—your unique needs will be addressed in like-minded focused groups.
Note: This workshop is exclusive for Shippers only. No carriers or consultants will be allowed to attend.
THIS INTERACTIVE WORKSHOP INCLUDES:
• Small Group Problem-Solving
• In-Session Attendee Polling
• Real-World Negotiation Examples
• Case Studies from Shipware’s Archives
• Group Negotiation Exercises (Including the Pros and Cons of Each Approach)
• Tips for Evaluating Your Current Carrier Contracts
WORKSHOP 200 • 10:00AM - 1:00PM
BONUS HALF-DAY GAP TOUR - 2:15pm - 4:30pm
PRESENTERS: MARTA RATTAZZI, ROBERT MCAFEE, PAUL BARIS & STEVEN WALTER – ENVISTA
Change is good… if you anticipated it! With consumer choice skyrocketing and customer expectations and behaviors ever-changing, it’s imperative your distribution operation evolves with them. This in-depth workshop will help you navigate this complex terrain and share crucial insights for an end-to-end digital strategy, from holistic inventory strategies, optimized warehouse networks, cost-saving automation and order visibility for your organization, suppliers and customers.
THIS WORKSHOP WILL DISCUSS:
• How to right-size your inventory to balance service with distribution networks and supply chain design
• Integrating inventory strategies with DC locations and size
• Automation approaches for your DC
• An effective end-to-end digital strategy—from the warehouse to freight operations
• Making your labor resources more agile through improved efficiency and accuracy
• Leveraging the data inside and outside of the four walls, especially dimensional data, to level up your operations
WE'RE HITTING ALL THE RIGHT NOTES WITH INTENSIVE,
WORKSHOP 300 • 10:00AM - 1:00PM
BONUS HALF-DAY GAP TOUR - 2:15pm - 4:30pm
PRESENTER: SHAWN LEVSEN – UPS
More and more, organizations are required to ship parcels internationally. Shipping abroad sometimes seems like it’s just another layer of complexity with the added risk of huge, unforeseen costs. It doesn’t have to be that way. In this workshop, you'll get a comprehensive blueprint for managing your international shipping program, including how to manage trade risks, scaling your solutions for volume, providing correct documentation and strategically placing inventory.
THIS WORKSHOP WILL DISCUSS:
• Managing Trade Compliance Risks
• When to Use Consolidator Services
• Scaling International Solutions Based on Volume
• Using Automation and Integration
WORKSHOP 400 • 10:00AM - 1:00PM
PRODUCED BY:
• Providing Correct International Documentation
• Considering Landed Cost
• How to Strategically Place Inventory
BONUS HALF-DAY GAP TOUR - 2:15pm - 4:30pm
PRESENTER: ERIC LITRAS – TRANSIMPACT
PRODUCED BY:
Creating the proper structure and processes is critical to leveraging data and business intelligence (BI) for supply chain efficiency. This fast-paced workshop will dive into how companies can set the proper foundation and execute an effective BI strategy. We’ll review best practices for using data to optimize sales and order management, production efficiency, financial reporting, inventory management and purchasing.
THIS WORKSHOP WILL DISCUSS THE KEY DATA BUILDING BLOCKS, INCLUDING:
• Data Integrations
• Key Performance Indicators
• Data Architecture
• Data Visualization/Dashboards
• Analytics for Action
WORKSHOP 500 • 10:00AM - 4:30PM
TOUR GUIDES: SUSAN RIDER - RIDER & ASSOCIATES
& AMANDA ARMENDARIZ - PARCEL MEDIA
You will spend the day touring the Gap’s three highly automated, state-of-the-art distribution centers, which recently went through a $42 million expansion of both their eCommerce and Retail distribution centers. The Sumner County campus is Gap Inc.’s largest distribution campus, encompassing more than 3.5 million square feet. Gap Inc. is also opening its doors to a recently renovated omni-channel distribution center servicing national distribution for Banana Republic and Athleta brands. You’ll see how they run Vargo’s “COFE” software, a waveless, single-order system that uses a EuroSort Bombay sorter and a lighted put-wall for final sorting to the customer, as well as Kindred’s SORT automation for machine-learned online picking. Recently, the site has added automation to the returns space and has been an early adopter of Boston Dynamic’s new Stretch robot, automating the unloading process. You’ll also tour their 1.2 million square-foot retail distribution center that services the central United States for Old Navy and runs both cranes and multi-shuttles to eliminate 100% of all manual pick activity. Note: Lunch is included.
WEDNESDAY I SEPTEMBER 13 8:00AM - 8:50AM
PRESENTER: ALAN PELZ-SHARPE – DEEP ANALYSIS
With the hard-learned lessons from the pandemic still fresh in many minds, merchants are reshaping their supply chains to be more agile and flexible than ever before. A part of this transformation will require an integrated end-to-end approach, leading many logistics professionals to seek digital technologies and artificial intelligence (AI)-embedded solutions to deliver full transparency and faster decision-making. In fact, early adopters of AI have improved their logistics costs by 15% percent, inventory levels by 35% and service levels by 65%, according to McKinsey.
In this hi-tech Closing Keynote, we’ll dive into the various opportunities to leverage AI for supply chain resiliency and explore its ability to analyze huge volumes of data, understand and connect hidden relationships between datasets, provide operational visibility and support better customer experiences.
Alan Pelz-Sharpe has over 25 years of experience in the IT industry, working with a wide variety of end user organizations like FedEx, The Mayo Clinic and Allstate and vendors from Oracle and IBM to startups around the world. Alan is also the co-author of the book Practical Artificial Intelligence – An Enterprise Playbook. Join us for this innovative talk on the future of AI-enabled supply chain management.
Note: Open to all registered attendees.
WEDNESDAY I SEPTEMBER 13 2:30PM - 3:10PM
109 CLOSING SESSION
EXPERIENCE
LEVEL:
BASIC
PRESENTERS: BRIAN COLLER – MEDLINE INDUSTRIES • DOUG SMITH – KMS
You can’t possibly attend all the conference sessions. What if there was an important tip in one of the presentations you didn’t attend that could help you meet your challenges and goals. Attend our closing session to find out the top 20 takeaways from the conference. Our PARCEL Forum Advisors, along with all of our attendees, have gathered the best tips gleaned from three days of education and will present them to you in just 40 minutes. Make sure to submit your best tips on the PARCEL Forum app. This may be the most informative session you attend with guaranteed ideas to take home to implement.
• Gain knowledge from the sessions you couldn’t attend
• Share your best tips from the conference
• Exchange business cards with your peers
EXPERIENCE LEVEL: ADVANCED
101 CARRIER DIVERSIFICATION
PRESENTER: CALEB NELSON – SIFTED
The days of using a single carrier for all parcel shipments are over. The best shipping networks are expertly engineered to include multiple carriers, with careful planning for the volume given to each. In this session, you’ll learn the steps to build an efficient and resilient carrier network, how to recognize the need for carrier diversification, factors to consider with a new carrier and action steps to take.
LEARNING OBJECTIVES:
• Gain skills to critically review your existing carrier mix
• Navigating the cost implications of switching or adding carriers
• Techniques to maximize efficiency and volume discounts with multiple carriers
201 DATA & ANALYTICS
PRESENTER: ROB GLOVER – OSM WORLDWIDE
EXPERIENCE
LEVEL: BASIC
Is the quickest speed more important than the cost of delivery? Or vice versa? When it comes to eCommerce parcel deliveries, consumers are adjusting their expectations for both speed and cost of delivery. With so many different shipping options available today, it’s important to choose carriers who can meet your delivery needs. In this session, we’ll discuss the different factors to consider for quick delivery, ways to minimize costs along the way and leveraging data and visibility tools for smarter decision-making.
LEARNING OBJECTIVES:
• How to use data and business intelligence to make more informed decisions on delivery options
• Understanding the impact of packaging choices on cost and speed
• Explore sustainability's role in cost-efficient, speedy deliveries
301 TRANSPORTATION STRATEGY
EXPERIENCE
LEVEL: BASIC
MODERATOR: JOSH DUNHAM – REVEEL PANELISTS: KATHRYN SMALL - WHITE LABS • WILL HOFFMAN - MOTION & FLOW CONTROL PRODUCTS • CHARLES BABCOCK - WINE DIRECT
The best-performing shippers are not always the largest shippers. However, the one attribute they all share is a similar four-step process to maximize their carrier benefits. While big shippers often throw lots of human resources at the process, companies with less resources on hand need to be smarter to get the most value from the national carriers. In this session, we’ll share how you can find the opportunities to optimize your spend that often go unnoticed. PARCEL VOLUME: LOW
LEARNING OBJECTIVES:
• Understand the four-step process used by the most successful shippers
• Discover ways to optimize your carrier agreements without the need for external consultants
• Learn to ship like the big guys with limited resources
401 WAREHOUSE TRANSFORMATION
PRESENTER: NICK BAWA – WAREHOWZ
EXPERIENCE
LEVEL:
INTERMEDIATE
Many small and mid-sized retailers and manufacturers are still operating on outdated technology platforms and applications, which limits their ability to meet delivery times and customer expectations. Today, technology is digitally transforming the way businesses communicate. In the legacy industry of warehousing, on-demand B2B marketplaces are solving significant supply chain challenges. You’ll learn about the technological advancements of on-demand warehousing. Attendees will walk away with a faster, cost-saving solution for sourcing, contracting and managing inventories and fulfillment. PARCEL VOLUME: MID & LOW
LEARNING OBJECTIVES:
• The key benefits of on-demand warehousing
• On-demand fulfillment vs a static supply chain
• The latest technologies that will drive digital transformation of the supply chain in the next five years
EXPERIENCE LEVEL: INTERMEDIATE
501 E-COMMERCE TRENDS
PRESENTERS: KRISH IYER – AUCTANE • AKHILESH SRIVASTAVA – FENIX COMMERCE
In 2023, the industry understands the importance of implementing visible shipping rates and delivery times in the online shopping cart. According to data from Fenix Commerce, 40% of consumers expect to know exactly when their order will arrive while still in the cart. In this follow-up session from 2022, you’ll learn how to implement and predict estimated delivery dates domestically and internationally, where predictive technology comes in and the potential challenges that could arise.
LEARNING OBJECTIVES:
• The initial steps to implement delivery dates and shipping costs in the cart and at checkout
• How predictive technology and artificial intelligence predicts estimated delivery dates and costs
• Use cases for implementation and potential challenges
601 RETURNS / REVERSE LOGISTICS
EXPERIENCE
LEVEL: BASIC
PRESENTER: PAVAN MAHTANI – VEHO
Thanks to the Amazon effect, online shoppers expect delivery and returns to be seamless. Companies face the challenge of constantly needing to reduce the total cost of shipping. Brands must strike a balance of meeting their customers’ expectations while keeping costs low. In this session, we’ll explore how offering last-mile doorstep pickups can help to differentiate your company from your competitors and drive customer lifetime value.
LEARNING OBJECTIVES:
• How brands can use doorstep pickups to differentiate themselves from competitors
• How to balance customer-centricity with cost
• Why returns should be treated as an extension of a company’s brand
701 WAREHOUSING TECHNOLOGIES
EXPERIENCE
LEVEL: INTERMEDIATE
PRESENTER: SEAN O’FARRELL – TOMPKINS ROBOTICS
PRODUCED BY
Discover how robotic sortation solutions can revitalize aging buildings, optimize limited space and boost order fulfillment. We’ll discuss the versatility of these systems, which handles both order fulfillment and parcel sortation within a single dynamic solution. Attendees will realize benefits such as quicker cycles, improved accuracy, reduced labor, minimized costs and a smaller footprint.
PARCEL VOLUME: MID
LEARNING OBJECTIVES:
• Explore the strategic advantage of maximizing floorspace efficiency
• How to achieve increased throughput with fewer labor resources and reduced costs
• Discover the direct relationship between delivering accurate orders and achieving greater customer satisfaction
TUESDAY I SEPTEMBER 12 9:50AM - 10:30AM
102 CARRIER DIVERSIFICATION
EXPERIENCE LEVEL: INTERMEDIATE
PRESENTER: RICK MILLER – GREEN MOUNTAIN TECHNOLOGY
Are you struggling to find the optimal carrier mix for your logistics operations? In this session, we’ll explore the benefits and risks of carrier diversification and provide insights from an experienced shipper in the retail sector on how to find the right carrier mix, potential constraints to consider and ways to expand your carrier portfolio to meet your unique business needs. PARCEL VOLUME: HIGH
LEARNING OBJECTIVES:
• A clear understanding of the benefits and risks of carrier diversification
• Strategies for vetting potential carriers to expand your carrier portfolio while avoiding potential pitfalls
• Practical tips for securing competitive pricing proposals from carriers
202 DATA & ANALYTICS
EXPERIENCE
LEVEL:
BASIC
PRESENTERS: STEPHANIE BIXLER & MICHAEL JANIAK – SYNAPSUM
Harnessing the power of freight audit and payment data is a must for any company that deals with multiple carriers for its shipping needs. However, you may not be utilizing all the data at your disposal for end-to-end visibility into your transportation costs. In this session, you’ll learn new ways to reduce and recover shipping costs with data modeling that combines freight pay and audit data with order and delivery information and other enterprise data. You’ll hear use cases for generating actionable insights and the steps to start preparing your data.
LEARNING OBJECTIVES:
• The steps, tricks and pitfalls to prepare and unify your data
• Leveraging actionable analytics that will help you get quick returns
• How to expand and maintain this data model going forward
302 TRANSPORTATION STRATEGY
EXPERIENCE LEVEL: ADVANCED
PRESENTER: JOSH TAYLOR – SHIPWARE
“Dynamic pricing” is touted on UPS and FedEx earnings calls as a way to drive profit and increase revenue, but shippers fear the wide swings in cost that may result from factors outside of their control. In this session, we’ll discuss if the carriers can really execute this process, what it would look like, whether it’s avoidable and how to make the most of it. We’ll touch on routing plans, fulfillment strategies, customer experience, light pricing theory and negotiation.
LEARNING OBJECTIVES:
• Why carriers love the idea of dynamic pricing
• If, when, where and how carriers will implement dynamic pricing
• How dynamic pricing will impact shippers
402 WAREHOUSE TRANSFORMATION
EXPERIENCE
LEVEL:
INTERMEDIATE
PRESENTERS: KYLE SMITH & TOM STRETAR – ENVISTA
Warehouse leaders are facing nation-wide labor shortages and high employee turnover rates, which is putting a strain on their employees and operations. As interest continues to grow in automation and robotic solutions, the industry will need to address how to meet throughput, efficiency and ROI goals without taking jobs away from existing employees. In this session, you’ll learn how a blend of robotics, distribution center automation and human labor can increase the ability to meet the needs of your customers.
LEARNING OBJECTIVES:
• How automation and human labor can work together to increase efficiency, safety and employee satisfaction
• Use cases for automation and types of robots to optimally support your existing employees
• Automation ROI in the warehouse that goes beyond traditional labor savings
EXPERIENCE LEVEL: INTERMEDIATE
502 E-COMMERCE TRENDS
PRESENTER: VIJAY RAMACHANDRAN – PITNEY BOWES
In this topsy-turvy, post-COVID environment, it’s more important than ever to give consumers more choice in the checkout, delivery and returns process. In this session, you’ll learn how online retailers can adapt to changing expectations of the eCommerce order experience while also reducing inventory, transportation and labor spend. From checkout optimization to delivery and returns, we’ll explore how to adapt and recoup significant margin along the way.
LEARNING OBJECTIVES:
• How this topsy-turvy, post-COVID environment is changing
• What consumers expect from the eCommerce order experience
• How online retailers can adapt and recoup significant margin
602
EXPERIENCE
LEVEL: BASIC
PRESENTER: AMINE KHECHFÉ – AUCTANE
The problem? Many merchants view returns as a cost center, while consumers view returns as a decisionmaker. The solution? Merchants should leverage returns as a customer touchpoint that drives brand loyalty. In this session, we’ll share the latest data on consumer preferences for handling returns and hone in on merchants’ conflicting, current practices for handling returns. You’ll learn strategies and new technologies to make returns a conversion factor, rather than a friction point.
LEARNING OBJECTIVES:
• How to use self-service technology and a returns portal to drive brand loyalty
• Business tactics to help decrease the cost of returns
• Alternatives to free returns
702
EXPERIENCE
LEVEL: BASIC
PRESENTER: NILAY PARIKH – ARVIST
As businesses strive to meet the needs of their customers with faster and more accurate order fulfillment, they must also balance cost and efficiency—with a true understanding of the real cost of technology. In this session, you’ll learn how AI technology can help transform warehouse operations by leveraging data to optimize key performance metrics. We’ll also discuss the common challenges and considerations for implementing AI in your operations and logistics processes.
LEARNING OBJECTIVES:
• Understanding the key benefits and challenges of implementing AI technology in warehouse operations
• Best practices for collecting and analyzing data to optimize warehouse performance metrics
• Real-world examples of successful AI implementations in warehouse operations
TUESDAY I SEPTEMBER 12 10:40AM - 11:20AM
103 CARRIER DIVERSIFICATION
EXPERIENCE LEVEL: INTERMEDIATE
MODERATOR: ROBYN MEYER – TRANSPORTATION INSIGHT
PANELISTS: TAMSEN FRICKE – GROVE COLLABORATIVE • WALTER LOVING – GREATNECK TOOLS
Whether you have a complex or simple carrier network, leveraging insights and accessible data points is a critical first step to optimizing and diversifying your small-package carrier mix. With data's transformative power, companies can drive cost savings, efficiencies and improved customer experience. In this session, you’ll hear success stories from real-world shippers on how they have leveraged data across various platforms, analytics, reporting and experiences to create reliable, cost-effective and efficient supply chains.
LEARNING OBJECTIVES:
• Real-world examples of how to use analytics and data within multiple supply chain scenarios
• Recommendations for key data types to use and strategies for leveraging alternative carriers
• How to leverage multiple carriers or platforms to improve eCommerce viability
203 DATA & ANALYTICS
PRESENTER: EDUARDO LOPEZ-SORIANO – UPS CAPITAL
EXPERIENCE LEVEL: INTERMEDIATE
In the logistics industry, the ability to pivot time and resources in real time can make or break the bottom line. Predictive analytics is more than just a bonus feature that’s nice to have. In today’s increasingly uncertain market, it’s now a necessity. In this session, you’ll learn the latest predictive analytics trends, best practices and top use cases for integrated solutions and technology to improve visibility. PARCEL VOLUME: LOW
LEARNING OBJECTIVES:
• Recent industry trends and logistics research around the emergence of predictive analytics
• Where merchants are seeing the most demand for predictive analytics
• How shippers can leverage theft risk data for better shipping decisions
303 TRANSPORTATION STRATEGY
EXPERIENCE
LEVEL: INTERMEDIATE
EXPERIENCE
LEVEL: INTERMEDIATE
PANEL
MODERATOR: JASON SMITH – U.S. BANK
PANELISTS: MATT KREBS – ROCKWELL AUTOMATION • JOHN JANSON - SANMAR
Let’s face it: Most parcel shippers today aren’t lawyers. They’re not trained to review the tiny details buried in the fine print of their contract terms and conditions. However, not knowing what opportunities you might be missing to avoid unnecessary costs could leave you on the outside looking in. In this interactive discussion with real-word shippers, we’ll discuss the art of unlocking parcel savings and cost avoidance opportunities through a better understanding of your detailed parcel contracts.
LEARNING OBJECTIVES:
• Best practices for uncovering potential savings in your parcel spend
• Leveraging the right data to understand your organization’s shipping behaviors
• How to stay a step ahead when reviewing contracts and invoices
403 WAREHOUSE TRANSFORMATION
PRESENTER: KEITH SWIEDNICKI – KSI
An effective slotting strategy is intricately related to the overall productivity and efficiency of your operations, dramatically improving capacity and labor resources. In fact, optimizing how items are slotted will result in five percent to 15% productivity improvement. In this session, you’ll learn the best approaches for performing a slotting assessment of your warehouse operations, the many factors that impact slotting and the best tailored solution for your facilities.
LEARNING OBJECTIVES:
• The top 10 items that influence productivity
• Ways to maintain your slotting strategy, depending on facility size
• Identifying cost savings associated with re-slotting, resetting or expanding the slotting strategy
TUESDAY I SEPTEMBER 12 10:40AM - 11:20AM
503 / 603 / 703
E-COMMERCE TRENDS
MEGA SESSION
PRESENTER: STEVE DENTON – WARE2GO
Consumer expectations for delivery certainty, optionality and speed have complicated supply chain management for fast-growing brands. Today, merchants have begun to question the ROI of traditional fulfillment solutions, driving many to seek a 5PL to manage their entire end-to-end supply chain. In this session, you’ll learn the ins and outs of working with a 5PL and how a single partner can deliver product from factory floor to front door.
LEARNING OBJECTIVES:
• How the logistics industry evolved from 3PL to 4PL to an "asset-light" 5PL model
• Key differences between a 3PL, 4PL and 5PL
• Why the future of fulfillment is shared, co-warehousing models, enabling access to automation and scale
TUESDAY SEPTEMBER 12 WEDNESDAY SEPTEMBER 13
– 6:30PM
SPONSORED BY:
HELP US RAISE MONEY FOR THE ST. JUDE CHILDREN’S RESEARCH HOSPITAL, AND YOU MIGHT GO HOME WITH $1,000!
PARCEL Forum '23 Nashville Supports the St. Jude Children’s Research Hospital! We will donate $1.00 for every exhibitor stamp you collect in our Exhibit Hall to the St. Jude Children’s Research Hospital. You'll also be entered to win a $1,000!
TUESDAY I SEPTEMBER 12 11:30AM - 12:10PM
104 CARRIER DIVERSIFICATION
EXPERIENCE LEVEL: INTERMEDIATE
PRESENTERS: JUSTIN CRAMER – PROSHIP • NATE SKIVER – LPF SPEND MANAGEMENT
Shippers are being bombarded with a variety of different types of carriers—from regional to last mile to national carriers. With all these options, how can you put a carrier mix together that fits your needs with peak season just months away? We’ll share an overview of the carrier delivery market, best practices to leverage and rationalize carriers and services to fit your unique shipping needs and how technology can help to optimize carrier decision-making for a more cost-effective and customer-focused program.
PARCEL VOLUME: MID
LEARNING OBJECTIVES:
• How to evaluate carriers and future-proof your carrier mix now and in the future
• Using technology to automate carrier decision-making
• Unique carrier types and risks that come with those carriers
204 DATA & ANALYTICS
EXPERIENCE
LEVEL:
ADVANCED
PRESENTERS: BRETT HAMRICK & QUINN NELSON – KÖRBER SUPPLY CHAIN
Track and trace technology has revolutionized the way logistics companies manage parcel and freight shipments. It provides customers with real-time visibility into their shipments, enabling them to track packages from the time they leave the warehouse until they reach their destination. This technology has become commonplace in the industry, but its potential extends far beyond than just providing shipment visibility. We’ll discuss how companies can use these technologies to analyze and optimize their entire supply chain, improve efficiency and provide better services to their customers.
LEARNING OBJECTIVES:
• How to identify bottlenecks throughout the entire process
• Leveraging track and trace technology to reduce delivery times
• Improving customer satisfaction with shipment visibility and transparency
304 TRANSPORTATION STRATEGY
EXPERIENCE LEVEL: INTERMEDIATE
PRESENTER: JACQUELINE KRAGE STRAKO – UNITED STATES POSTAL SERVICE
The world of retail and eCommerce continues to change at a rapid pace. What is trending now may not be as relevant tomorrow. How can your business stay ahead of the ever-changing consumer demand? In this session, the USPS will educate business professionals on new, innovative approaches to meet the evolving package delivery needs for your business and your customers. The USPS has been making great strides with our strategic investments, our network and product modernization as part of our Delivering for America Plan. Learn about where we are in our journey and what’s next, so we can help your company create solutions to meet the demand for a fast and convenient shipping experience.
• How to access and tap into the USPS’s nationwide network and logistics infrastructure
• The best ways to adapt USPS’s array of solutions to your business, regardless of size
• Learn about the USPS’s unrivaled ground network
404 WAREHOUSE TRANSFORMATION
Session To Be Announced
Please visit PARCELforum.com for updates.
EXPERIENCE
LEVEL: BASIC
EXPERIENCE LEVEL: INTERMEDIATE
504 E-COMMERCE TRENDS
PRESENTER: MICHAEL LAMIA – GEODIS
The biggest challenge of cross-border eCommerce is obtaining the confidence to wade into international waters. This is because the process to ship internationally can be quite intimidating. In this session, you’ll learn the important questions to ask to help eliminate that complexity. We’ll discuss on-time delivery performance at a reduced cost, control tower connection and navigating complex international regulatory issues.
LEARNING OBJECTIVES:
• Today’s trends in cross-border delivery experiences for customers and brands
• The importance of selecting a carrier that maintains the right balance between speed and cost
• The right questions to ask to identify the best carrier for your cross-border shipping needs
604 RETURNS
LOGISTICS
EXPERIENCE
LEVEL: BASIC
EXPERIENCE
LEVEL: INTERMEDIATE
SESSION
PRESENTER: TONY SCIARROTTA – REVERSE LOGISTICS ASSOCIATION
In the rapidly evolving global retail environment, organizations are grappling with an increasing pressure to manage returns effectively. To maintain a sustainable, circular economy, these firms must strategically reshape their supply chains. Optimizing your reverse logistics processes requires superior supply chain visibility. In this two-part discussion on building an efficient and cost-effective returns strategy, you’ll learn why real-time data flows are critical to achieving intelligent insights for more effective and economical operations.
LEARNING OBJECTIVES:
• Best practices to enable real-time information flow and supply chain analytics
• How to analyze supply chain data to reduce waste and optimize energy consumption
• Applying AI-enabled technologies for product traceability in the returns process
704 WAREHOUSING TECHNOLOGIES
PRESENTERS: TREVOR HOWARD & CAL PETTY – ENVISTA
PRODUCED BY
Operation leaders need to ensure that the entire warehouse is operating at peak efficiency, but it can be difficult to know where to start. A warehouse slotting program can be a great opportunity to reach efficiency goals. In this session, you’ll learn how to implement an effective warehouse slotting strategy, the essential components of your program and leveraging the right tools and training to deliver the maximum possible results.
LEARNING OBJECTIVES:
• How to create a defined slotting strategy that can help optimize the entire warehouse
• The tools and technology necessary for a warehouse slotting program
• Tips to get leadership commitment for the program
TUESDAY I SEPTEMBER 12 12:20PM - 1:00PM
105 CARRIER DIVERSIFICATION
EXPERIENCE LEVEL: ADVANCED
MODERATOR: JOHN JANSON – SANMAR
PANELISTS: STEVEN BERGAN – GLS • KENDRA JACKSON – LSO • TIM RAMLER - SPEE-DEE DELIVERY
Despite an eCommerce slowdown and cautious spending habits due to inflation, regional carriers continue to build on their pandemic-driven gains. Capitalizing on labor uncertainty, higher rates charged by the national carriers and a growing reluctance by shippers to rely on a single carrier, regional carriers across the US are expanding their operations. In this session, PARCEL Forum Advisory Board member John Janson will lead an interactive discussion on how the parcel market is reshaping itself and how regional carriers plan to stay one step ahead of the industry.
LEARNING OBJECTIVES:
• Expanding delivery networks of regional carriers and what it means for your transportation strategy
• Overcoming the complexity of carrier diversification and inconsistent service
• How redesigning your distribution network can optimize your carrier mix
205 DATA & ANALYTICS
EXPERIENCE LEVEL: ADVANCED
PRESENTER: HANNAH TESTANI – INTELLIGENT AUDIT
Access to accurate, reliable and structured data is a pivotal factor for today’s logistics leaders, enhancing smarter decision-making, boosting operational efficiency and avoiding costly mistakes. In this session, you’ll learn the importance of normalized, clean and organized data and how machine learning technology can help shippers become more proactive in uncertain times.
LEARNING OBJECTIVES:
• How to use machine learning to clean and organize your data
• Strategies for uncovering cost-saving opportunities in shipping operations
• Ways to leverage data for improved customer experiences
305 TRANSPORTATION STRATEGY
PRESENTER: JEFFREY HAUSHALTER – CHICAGO CONSULTING
EXPERIENCE LEVEL: INTERMEDIATE
Free shipping is decidedly not free. These programs present budget-blowing financial challenges, creates operational surges and differentiates companies in a competitive marketplace. In this session, we’ll explain the economics around free shipping, describe how to build a profitable program, identify options for pricing and show what others are doing in this space.
LEARNING OBJECTIVES:
• The financial implications and complexities of offering free shipping
• How to design profitable programs
• The right and wrong way to build free shipping programs
405 WAREHOUSE TRANSFORMATION
PRESENTER: BRENT GREGORY – ENGINEERING INNOVATION
EXPERIENCE LEVEL: INTERMEDIATE
Small to mid-sized companies face mounting challenges due to an escalating labor crisis, disrupting their operations and workforce stability. In this session, we’ll explore how automation can bridge the gap and help businesses overcome workforce shortages. Attendees will gain insights into whether automation is the right move for their organization, discover specific areas where automation can be beneficial and learn how automation can enhance their existing human resources.
LEARNING OBJECTIVES:
• Key considerations to determine if automation is the right move for your operations
• Evaluating the best processes to automate for your warehousing operations
• How automation can enhance your human resources
EXPERIENCE LEVEL: INTERMEDIATE
505 E-COMMERCE TRENDS
PRESENTER: ISABELLE PAN – MCKINSEY & COMPANY
Large online retailers are faced with ever-changing consumer preferences and behaviors, rising costs and the demand for agile supply chains, requiring shippers to navigate a more complex environment. In this session, we’ll dispel certain myths around what customers care about, shipper pain points and rising trends in the logistics industry, including sustainability, split shipments and digital tools. You’ll hear a customercentric, data-backed view of the critical decisions facing shippers today.
LEARNING OBJECTIVES:
• Why faster is not always better for eCommerce consumers
• How shippers can enable speed of delivery and last mile savings
• Why outsourced logistics spend is shifting
605 RETURNS / REVERSE LOGISTICS
EXPERIENCE
LEVEL: BASIC
POWER SESSION
PRESENTER: TONY SCIARROTTA – REVERSE LOGISTICS ASSOCIATION
Merchants and shippers must set returns management policies that are a win-win for the company and the consumer alike. Letting this process go astray can lead to lost profits, customers and overloaded supply chains. Too often, operations rely on manual decision-making and inefficient processing, which leads to significant waste. In this conclusion to our discussion on reverse logistics, we’ll explore the best practices for operations and warehouse professionals to recoup lost profits and drive growth in the returns process.
LEARNING OBJECTIVES:
• How to optimally route returns to available channels, maximizing potential value
• Using automation and technology for returns processing to combat labor shortages and inefficiencies
• Best practices to build sustainable habits to eliminate waste in the supply chain
705
PRESENTERS: SIMON RAKOSI – BUTTERFLY.AI • KIM TARPEY – PITNEY BOWES
PRODUCED BY
At a time of massive labor shortages, it is more critical than ever for companies to understand how they can retain and engage their frontline employees. According to a recent BCG study, the primary factors for retaining your workforce are all emotional: feeling respected and valued, doing meaningful work and having a good relationship with a manager. In this session, you’ll learn how Pitney Bowes implemented an employee feedback tool and saw a 19% productivity increase, reduced lack of work instances and improved satisfaction with their multilingual workforce.
LEARNING OBJECTIVES:
• How engaging employees looks different for frontline teams
• Why improving employee-supervisor relationships is critical if companies want to retain workers
• Understanding workers' needs can lead to fast and significant positive change
WEDNESDAY I SEPTEMBER 13 9:00AM - 9:40AM
106 2024 RATE IMPACT
PRESENTERS: THOMAS ANDERSEN & KENNETH MOYER – LJM GROUP
EXPERIENCE LEVEL: ADVANCED
Even in a buyer’s market, accelerated by weak freight pricing for the rest of 2023 and continued inflation, transportation professionals can still expect increases in base rates and accessorial charges from both FedEx and UPS in 2024, according to parcel consultants. As you prepare your shipping budgets for the upcoming year, our experts will provide their in-depth analysis and predictions for the General Rate Increase (GRI) to better prepare your transportation spend. They will also highlight how inflation-driven tariff costs, the looming global recession and rising operational costs will impact domestic services and costs from the carriers.
LEARNING OBJECTIVES:
• Key areas of emphasis in the 2024 GRI by both carriers
• How high interest rates and the slowing economy may impact carrier pricing levels in 2024
• Understanding the potential impacts of regional parcel market consolidation on the national carriers in the upcoming year
206 3PL INTEGRATION
EXPERIENCE
LEVEL:
INTERMEDIATE
PRESENTERS: JUSTIN CRAMER – PROSHIP • STEVE CONGRO – SADDLE CREEK LOGISTICS SERVICES
eCommerce orders provide shipping challenges year-round. Meeting the delivery expectations of your customers requires careful consideration of countless variables and strategic planning. In this session, you’ll learn the keys to carrier selection, optimizing your distribution network, leveraging advanced technology and outsourcing options to deliver a merrier holiday season. PARCEL VOLUME: HIGH
LEARNING OBJECTIVES:
• Strategies for an optimal distribution network to meet transit expectations at the lowest cost
• The role of advanced shipping technology in the enterprise software stack to automate and optimize shipment execution
• How outsourcing to a 3PL could improve your peak season
306 ORDER-TO-SHIP STRATEGY PANEL
EXPERIENCE LEVEL: ADVANCED
MODERATOR: JAY KENT – SLB PERFORMANCE
PANELISTS: BEN HEISER - LUMICERA HEALTH SERVICES • JOE MARE - KEM KREST
For the past two years, shippers have battled sky-high costs, capacity constraints, inventory excess, maxed-out warehouses and delivery delays. These challenges have led many companies to consider reimagining their supply chains, but what lessons have we really learned? In this session, we’ll discuss the importance of agile supply chains, the need for risk mitigation tools and the modern technologies to tear down supply chain silos.
LEARNING OBJECTIVES:
• Best practices to reimagine your supply chain
• Unique solutions adopted by very different supply chains
• How to use risk mitigation tools and data analytics to forecast future needs
406 PACKAGING INSIGHTS
EXPERIENCE
LEVEL:
ADVANCED
PRESENTER: JOHN PECK – FASTFETCH CORPORATION
We've all received orders with small items in big cartons with loads of dunnage. With the arrival of DIM weight pricing, shipping costs for improperly sized cartons skyrocketed. This problem is often caused by an inadequate choice of carton sizes and eye-balling carton selection. In this session, you’ll learn how genetic algorithms can be put to practical use for optimal carton selection, leading to lower shipping costs.
LEARNING OBJECTIVES:
• How packaging costs can be reduced with clever algorithms rather than expensive equipment
• The basic principles of genetic algorithms (as a form of AI) and how to apply them to packaging
• Deploying LED technologies to quickly locate optimally sized cartons to pack orders
EXPERIENCE LEVEL: INTERMEDIATE
506 FINAL MILE FULFILLMENT
PRESENTER: DAN COLL – FULFILLMENT IQ
eCommerce decision makers are often faced with the difficult decision of whether to outsource their current fulfillment operations. From budget restrictions, varying complexities and customer needs and an array of outsourcing options, it's hard to know where to start. In this session, you’ll learn all the necessary tools to make an informed decision about outsourcing your eCommerce fulfillment operation or keeping it in-house. PARCEL VOLUME: MID
LEARNING OBJECTIVES:
• How to evaluate your current fulfillment needs
• Cost analysis for running an in-house fulfillment operation versus outsourcing
• An overview of the eCommerce fulfillment landscape
606 TECHNOLOGY IMPLEMENTATION
EXPERIENCE
LEVEL:
ADVANCED
MODERATOR: JIM JACOBS – GREEN MOUNTAIN TECHNOLOGY
PANELISTS:
CHRISTOPHER CARLSON - ONTRAC
Traditional parcel delivery systems have certain limitations in terms of visibility, flexibility and efficiency, resulting in higher costs and lower customer satisfaction. Adopting a closed loop ecosystem aims to address these challenges by integrating multiple solutions and creating a holistic view of the parcel network. This panel discussion will explore the benefits and challenges of this approach, best practices for creating a tailored shipping strategy and the role of emerging technologies, such as automation and real-time tracking, to create a more efficient system.
LEARNING OBJECTIVES:
• The benefits of a closed loop ecosystem for parcel delivery
• Strategies for reducing parcel spend
• Emerging trends in parcel delivery
706 LABOR INNOVATIONS
EXPERIENCE
LEVEL:
INTERMEDIATE
PRESENTER: STEVE HOPPER – INVISCID CONSULTING
The prevailing shortage of qualified workers for warehousing and distribution operations is the result of a perfect storm in the current economy. Hiring and retaining workers is hard enough, but getting good performance from them can be even more challenging. In this session, we'll review practical, effective ways you can measure and improve labor productivity without the need for major capital investments.
LEARNING OBJECTIVES:
• The difference between labor productivity and labor performance
• The three factors that have the most profound effect on labor performance
• How to calculate the estimated labor performance of your workforce and how to improve it
107 2024 RATE IMPACT
EXPERIENCE
LEVEL: INTERMEDIATE
PRESENTER: MARK TAYLOR – KÖRBER SUPPLY CHAIN
The small parcel market landscape is undergoing a paradigm shift, as carriers adjust pricing more frequently and significantly than in previous years. This dynamic has resulted in an unpredictable and complex market environment, posing challenges for shippers attempting to plan and budget effectively. Despite the complexity and difficulty, effective planning in transportation enables organizations to prepare for upcoming trends and empowers shippers to enhance their strategic approach to an ever-evolving market. In this session, we will provide valuable insights on what to anticipate and how to prepare for changes in 2024 accessorial fees.
LEARNING OBJECTIVES:
• Historical trends in accessorial pricing
• Predictions on upcoming accessorials
• Strategies to leverage shipment data in budget preparation
207 3PL INTEGRATION
PANEL
MODERATOR: DAN COLL – FULFILLMENT IQ
PANELISTS: MICHAEL RYAN - FLAT WORLD GLOBAL SOLUTIONS • ANTHONY JORDAN - GEODIS
EXPERIENCE
LEVEL: BASIC
The pandemic-driven boom of eCommerce and the resulting push by these merchants to outsource more and more of their logistics operations has contributed to the skyrocketing growth of the third-party logistics (3PL) marketplace. In 2024, 3PLs will continue to expand new revenue streams and services, consume more and more of the outsourced supply chain management and invest heavily in integrating systems and software. In this session, you’ll learn the top five trends that are reshaping the 3PL market and how these changes will impact your outsourcing partnerships.
LEARNING OBJECTIVES:
• Understanding how increased analytics and better traceability will set apart 3PL providers
• How the use of AI will spur market growth
• Why increasing operational efficiencies will fuel investments in technology and storage equipment
307 ORDER-TO-SHIP STRATEGY
EXPERIENCE
LEVEL:
BASIC
Session details to be announced. Please visit PARCELforum.com for updates.
407 PACKAGING INSIGHTS
EXPERIENCE
LEVEL:
INTERMEDIATE
PRESENTER: JEFFREY HAUSHALTER – CHICAGO CONSULTING
To survive in today’s competitive environment, companies need to make a case that investments in packaging, sustainability and shipping are solid, quantifiable, must-do initiatives. In this session, you’ll learn the available options for sustainable packaging, including material reduction and substitution, tare weight changes, recyclability, etc. We will also showcase techniques to take the air out of shippers and increase shipment density.
LEARNING OBJECTIVES:
• Evaluating your current packaging program for sustainability goals
• Options for sustainable packaging and the benefits of each one
• Achieving ROI for your sustainability program
EXPERIENCE
LEVEL: BASIC
507 FINAL MILE FULFILLMENT
PRESENTER: RICHARD MCNISH – DESCARTES SYSTEMS GROUP
Consumers care more about the preciseness of delivery than any other factor when it comes to repeat business. What can businesses do to ensure consistent, on-time delivery? In this session, you’ll learn the factors that jeopardize repeat business, how to control the fulfillment process to ensure fast and accurate order fulfillment and ways to exert the greatest amount of influence on external factors, such as carrier performance and the expectations of your customers. PARCEL VOLUME: MID
LEARNING OBJECTIVES:
• How to identify bottlenecks and inefficiencies that jeopardize on-time shipping
• The types of technology to help control the fulfillment process
• Setting realistic customer expectations for shipping and managing expectations when shipping circumstances change
EXPERIENCE LEVEL:
ADVANCED
EXPERIENCE LEVEL: INTERMEDIATE
PANEL
MODERATOR: JOSH TAYLOR - SHIPWARE
Gartner estimates that the annual spend on transportation management systems (TMS) software will grow to $2.2 billion by 2026, accounting for nearly 62% of the global supply chain execution spend. This growth will be fueled by AI and machine learning, sustainability and microservices architecture. In this interactive discussion, learn how the evolving landscape of transportation management systems is transforming your shipping strategies and bottom line.
LEARNING OBJECTIVES:
• Insights into market expansion, challenges and the convergence of transportation management and supply chain execution
• Leveraging technologies, such as AI and machine learning, to drive more predictive and prescriptive capabilities
• How TMS vendor partnership ecosystems will give shippers expanded functionalities
707 LABOR INNOVATIONS
PRESENTER: MARK JUELICH – INDUSTRIAL PROCUREMENT SERVICES
Like many employers out there, warehousing leaders are grappling with the significant labor shortages affecting distribution centers across the industry. It seems like there has never been a better time to evaluate your automation investments to combat labor shortages and sustainability. In this session, you’ll learn about new technologies and opportunities to advance automation in your packaging and shipping operations. We’ll also discuss the financial and technical implications of implementing robotic technology in your facilities and how to close the gap between traditional and automated warehousing.
LEARNING OBJECTIVES:
• Reallocating labor with new automation technologies to maximize the existing labor force
• How automation can help sustain your business through the peaks and valleys of the market
• The evolution of automation technology into robust, applicable solutions
WEDNESDAY I SEPTEMBER 13 1:40PM - 2:20PM
108 2024 RATE IMPACT
PRESENTERS: MATT BOHN & BRYAN VAN SUCHTELEN – LOJISTIC
EXPERIENCE
LEVEL: BASIC
With the 2024 General Rate Increase (GRI) looming and the prior 6.9% change still on shippers’ minds, it’s time to start preparing for carrier negotiations. The current pricing environment is more dynamic than ever. In this session, we will outline the most negotiable parts of your carrier agreement and the areas to highlight during your discussions to eliminate or reduce the GRI.
LEARNING OBJECTIVES:
• New carrier negotiation and pricing tactics
• How to influence your sales rep and their pricing analyst
• What line items are most negotiable and those to avoid
208 3PL INTEGRATION
EXPERIENCE
LEVEL:
INTERMEDIATE
EXPERIENCE LEVEL: ADVANCED
MODERATOR: OSCAR GLADMAN – GEODIS
PANELISTS: COBY NILSSON – ENVEYO • JEFF MCDERMOTT – GEODIS • BECCA SANDBERG – HEYDUDE
Shippers and 3PLs face a conundrum in today’s eCommerce logistics landscape: Leveraging data for operational improvements is often confusing without the right tools, integrations and partners. In this session, you’ll learn how to improve your eCommerce logistics operations through comprehensive data management, intuitive technology and strategic integrations with partners and business systems that create a competitive advantage. Put your data, technology and partnerships to work and perfect your logistics optimization formula.
LEARNING OBJECTIVES:
• Real-world insights on how to put your data at the core of eCommerce logistics strategies
• How to create a methodology for system integration with internal and external partners
• Building a business case for data-driven logistics solutions
308 / 408 ORDER-TO-SHIP STRATEGY
PRESENTER: GAURAV MOGRA – LAMBDA SUPPLY CHAIN SOLUTIONS
Employing innovative strategies for distribution networks, inventory and transportation planning is vital to address the escalating parcel costs in the eCommerce process and to prepare your supply chain for the future. In this session, you’ll learn how to reduce your parcel logistics costs with strategies like zone skipping, inventory management, multiweight and final mile shipments and smarter supply chain design.
PARCEL VOLUME: HIGH
LEARNING OBJECTIVES:
• Ways to reduce parcel costs
• Strategies for optimal supply chain planning
• How to embed AI at strategic and tactical levels
EXPERIENCE
LEVEL: INTERMEDIATE
508 FINAL MILE FULFILLMENT
PRESENTER: MARC GORLIN – ROADIE
Customers want what they want, when they want it, and now more than ever, this means quickly! Retailers can shorten delivery times and improve costs and efficiency by turning legacy warehouses into advanced logistics centers. In this session, you'll learn how to use your existing warehouses and workforce to pack, sort and deliver directly to customers’ homes without extra costs. The result? Fast delivery times, happier customers, reduced cart abandonment and increased sales.
LEARNING OBJECTIVES:
• Industry dynamics driving the demand for delivery optionality
• Tips to shift legacy warehouses to advanced fulfillment centers without capital investments or additional labor
• Use cases from the retail sector on reducing fulfilment time to as little as six hours
608/708 TECHNOLOGY IMPLEMENTATION
EXPERIENCE LEVEL: ADVANCED
PANEL
MODERATOR: SUSAN RIDER – RIDER & ASSOCIATES
PANELISTS: MAGGIE BARNETT – SHIPHERO • CRAIG MOORE - KÖRBER SUPPLY CHAIN
The dynamic landscape of warehouse management systems (WMS) continues to spur innovation, as companies increasingly demand capabilities to support end-to-end supply chains and logistics process orchestration. In this session, we’ll examine the impact of recent macro disruptions and discuss the market's anticipated growth, while exploring the nuances that differentiate various WMS offerings (from scalability to life cycle costs). This interactive discussion will also focus on the escalating demand for automation and adaptability, largely driven by labor shortages and rising costs.
LEARNING OBJECTIVES:
• Evaluating core WMS capabilities vs value-added capabilities
• How WMS software will support automation both now and in the future
• The rise of adaptable solutions, including seasonal software and hardware subscriptions, to combat constrained resources
THEY'RE SINGING YOUR TUNE...
The largest gathering of parcel fulfillment exhibitors in the U.S. – featuring:
ADVANCED CARRIER TECHNOLOGIES
248.630.1326 go-act.com
AXLEHIRE
855.249.7447 axlehire.com
BRIGHTDROP SOLUTIONS 248.709.0682 gobrightdrop.com
ADVANCED INTRALOGISTICS
817.359.1100 shoppasmaterialhandling.com
BEANS ROUTE 415.770.2839 beans.ai
C.H. ROBINSON 800.323.7587 chrobinson.com
AFMS
844.593.8082 afms.com
BETTER TRUCKS
773.217.8810 bettertrucks.com
CABRELLA 844.416.2017 ecabrella.com
ASC SOFTWARE
937.429.1428 ascsoftware.com
BEUMER GROUP
732.893.2800 beumergroup.com
CAPITAL EXPRESS 402.592.9062 capitalexpress.biz
AUCTANE
512.886.4006 auctane.com
BLUECREST 833.874.0552 bluecrestinc.com
CONNECTSHIP 866.461.4441 connectship.com
AVALARA
877.232.4807 avalara.com
BOWE USA & CANADA
919.714.7277 bowesystecinc.com
CT LOGISTICS 216.267.2000 ctlogistics.com
THEY'RE SINGING YOUR TUNE... IN
CTSI-GLOBAL + HONEYBEE TMS
901.517.0094
ctsi-global.com
DESIGNED CONVEYOR SYSTEMS
615.377.9774 designedconveyor.com
ENSIGN EQUIPMENT 616.738.9000
ensignequipment.com
COURIER EXPRESS
888.462.2022 courierexpress.net
DESKTOP SHIPPER 503.331.4000 desktopshipper.com
ENVEYO 801.948.0727 enveyo.com
CUBISCAN
800.488.2823
cubiscan.com
DHL ECOMMERCE
800.805.9306 dhl.com
EPG (EHRHARDT PARTNER GROUP) 704.927.1483 us.epg.com
DATA2LOGISTICS
239.936.2800
data2logistics.com
DMW&H
201.635.3493 dmwandh.com
EPOST GLOBAL 310.784.8485 epostglobalshipping.com
DELIVERY SOLUTIONS
248.767.4726
deliverysolutions.co
E2OPEN
866.432.6736 e2open.com
EPSON AMERICA
800.463.7766 epson.com
DESCARTES
800.419.8495
descartes.com
EASYPOST
262.903.9475 easypost.com
ETRAC TECHNOLOGIES
770.552.3866
etractechnologies.com
$200 ON CONFERENCE OR GET A FREE EXHIBIT HALL PASS! REGISTER BY AUGUST 24 AT PARCEL forum.com
EUROSORT
410.656.2101 eurosort.com
FLEXCO 630.971.0150 flexco.com
GLOBALPOST 888.899.1255 goglobalpost.com
EXTENSIV
833.983.6748 extensiv.com
FMH CONVEYORS 870.761.4875 fmhconveyors.com
GLS – US 800.322.5555 gls-us.com
FASTFETCH
864.633.9695 fastfetch.biz
FORTIGO 512.372.8884 fortigo.com
GREEN MOUNTAIN TECHNOLOGY 877.397.2834 greenmountaintechnology.com
FAST GLOBAL SOLUTIONS fastsolutions.com
FOX IV 877.436.2434 foxiv.com
GROUNDCLOUD 218.864.7900 groundcloud.com
FEDEX SERVICES
901.286.0418 fedex.com
FRAYT 781.626.3238 frayt.com
HY-TEK INTRALOGISTICS 800.818.6242 hy-tek.com
FLAT WORLD GLOBAL SOLUTIONS
708.224.1498
flatworldgs.com
GEODIS 866.443.6347 geodis.com
ID PARCEL & MAIL SOLUTIONS 860.344.3333 idparcelandmail.com
INTELLIGENT AUDIT
201.880.1110 intelligentaudit.com
LSO - LONE STAR OVERNIGHT 817.586.8569 lso.com
ONTRAC 800.527.3764 ontrac.com
INTERNATIONAL BRIDGE 877.727.2354 myib.com
MAERSK 801.300.4045 maersk.com
OPTIMA COURIER 781.569.0201 shipoptima.com
JILLAMY 800.592.7449 jillamy.com
MANTISSA CORPORATION 704.525.1749 mantissacorporation.com
PACCURATE 978.735.1500 paccurate.io
KÖRBER SUPPLY CHAIN US 952.947.4088 koerber-supplychain.com
MERCEDES-BENZ USA 800.367.6372 mbvans.com
PARCEL PENDING 855.751.1867 parcelpending.com
LIFT-RITE 607.656.2772 liftrite.com
MERCURYGATE 919.469.8057 mercurygate.com
PARCELSHIELD 855.804.9533 parcelshield.com
LJM GROUP 631.844.9500 myljm.com
NPI 214.634.2288 npisorters.com
PARCLL 714.548.6879 parcll.com
SINGING YOUR TUNE... IN
PIERBRIDGE – WISETECH
GLOBAL GROUP
508.630.1222 pierbridge.com
RAYMOND CORPORATION
800.235.7200 raymondcorp.com
SHIPIUM 206.401.5101 shipium.com
POSTPLUS
305.377.8741 post-plus.net
REVEEL 877.421.4994 reveelgroup.com
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*Exhibit Hall-Only registration includes admission to The Grand Reception at the Fuse Bar (Tues, September 12) and Bite & Biz Exhibit Floor Luncheon (Wed, September 13).
GROUP SAVINGS Register a group of 3 or more and you’ll each save an additional $400 For details, call toll-free 866.378.4991 or email info@EventEvolution.com
Located smack dab in the middle of Music City, the Gaylord Opryland Resort hits all the right notes with a one-of-a-kind resort experience. As our guest, you can explore 9 acres of airy, indoor garden atriums, a wide selection of award-winning restaurants & bars, the world-class Relâche Spa and a state-of-the-art fitness center. Best of all, it is located only 10 minutes from the Nashville International Airport.
MAKE
TODAY! PARCEL Forum ’23 has secured a room block rate of $249 per night, plus $20 resort fee and local taxes. Reservations can be made by calling 615.889.1000 or online by visiting PARCELforum.com and clicking on HOTEL/TRAVEL link. If making reservations by phone, please reference PARCEL Forum to secure our special room rate.
Platinum Package (3-day) attendees are eligible to receive a $250 airfare or $100 drive-in rebate to help offset travel-related costs. To qualify, you must be a paid Platinum Conference Package attendee. Email your airline receipt or type “Drive-In Rebate” into the subject line and email to travelrebate@EventEvolution.com
