Why Choose Accom @ Hunter Valley

Why Investors Choose Us

HOLIDAY RENTALS

HUNTER VALLEY

YOUR HOLIDAY RENTAL PROPERTY MANAGEMENT & RESERVATIONS SPECIALISTS

Welcome to Accom Holidays Killcare.

We are proud to offer the largest range of holiday homes across NSW.

We pride ourselves on providing our guests with a five-star holiday experience and we have been Superhosts on Airbnb for over 6 years.

Our focus is to provide our clients with premium rental returns for their holiday investment properties.

We have over 35 year’s experience in the management of holiday homes.

Our companies have been involved with the professional management of holiday properties since 1988 and have seen enormous changes in the trends, technology and operations.

We are pleased to offer our guests the convenience of instant online bookings and check-in. We offer our guests a wide range of upgrades to ensure that they have all the comforts of home. Accom Killcare are committed to maintaining premium level of focused care and attention to our accommodation under management.

Accom offer the most extensive range of marketing platforms available. We market our properties through a wide range of websites.

We maintain an extensive database of past guests who have stayed with us over the past 9 years. We use direct marketing each season, to offer them specials and direct them to our website. Over 30% of our bookings are direct to our website.

We have staff based in Cessnock and Gloucester to service the complete Hunter Valley.

We would love the opportunity to show you why we are the premium holiday property managers in the Hunter Valley.

SERVING THE HUNTER VALLEY

We work in the community, we live in the community and we are part of the community. This means that not only do we know the area, but we are committed to the success of the area.

GLOUCESTER

Monica Booth Administration

Trinette Backhouse New Business Manager

Andrew Tregent Director

David Keenan Director

Amanda Smith General Manager

Rhonda Pinder Guest ServicesPolkolbin

Rebecca Smith Guest ServicesGloucester

CESSNOCK

OUR RESULTS SPEAK FOR THEMSELVES

Our extensive network of homes, trusted name and happy guest experiences have resulted in great success for our company and our profile.

Over 400 properties under management

We take over 800 bookings per year

Employ local residents

Agents since 1979

8,334

Past guests on our database

33% of our bookings are direct to Accom

We maintain a comprehensive list of past guests who have stayed with us. Our database holds over 14,895 subscribers on our corporate list. We send quarterly newsletters and area specific specials.

5,500

HIGHER EARNINGS

Targeting holiday bookings in peak season, company and short-term rentals in winter. As the number one holiday rental management company locally, Accom Holidays offers an all-in-one seamless service. Our tried and tested strategy can earn you up to 30% more than traditional tenancies alone.

MORE TIME

Research shows renting your property on Airbnb yourself takes on average, 50 hours per month to manage. Cleaning, communication, maintenance, accounting, guests requests, adjustments and so on... Let Accom Holidays take care of that for you, so you can spend more time on whatever matters most to you.

GREATER CONTROL

Back for a week? In-laws staying? It’s your property, so use it whenever you like. A powerful online owners dashboard make it easier than ever to keep track of your home. Jump online, see if your property is available, make your own booking, schedule cleaning - It’s so easy.

PRICING

Optimise your earnings. Balancing occupancy and nightly rates, our experts will work with you to create a tailored pricing strategy. We can advise on suitability of your property of the lucrative pet stays option which ‘tripadvisor’ has proven to increase bookings by over 22%.

HOSTING EXPERTS

Your dedicated support team are market, industry and platform experts. Our guest services team regularly conducts pre arrival inspections of each of our properties to ensure our premium standards are continually maintained.

GUEST SERVICES

We offer our guests access to our 24/7 Support Team who are always here to assist. Our team is focused on offering our guests the best holiday possible.

SECUREBOOKIT

Accom Holidays has teamed up with family operated and industry leaders Sherlock Software to provide the most powerful holiday management software available today. When you join Accom Holidays, hosts enjoy access to an amazing system, with their property at its heart.

LISTING

To achieve premium online exposure across all our booking platforms, we know how to take the photos, write the descriptions, and advertise your home for maximum exposure. Marketing is our specialty. Our premium “on boarding package” includes: Professional photos; Walk through video; Digital floor plan; colour booklets; window display and Accom Magazine.

HOUSE KEEPING & LINEN

Our housekeepers don’t just clean. They’re our eyes and ears: reporting issues, completing checklists and restocking essentials. Our online cleaning portal allows real time reporting to our booking team the status of your property to allow early check-ins. Our properties feature professionally laundered linen and bed making service.

MAINTENANCE & COMPLIANCE

Plumbers, handymen, locksmiths and more. Our dedicated maintenance team can take care of any issues quickly. Accom conducts an annual property compliance inspection of each of our properties. This ensures premium standards are maintained. We arrange fire compliance and STRA registrations annually.

PROPERTY SERVICES TEAM

Accom Holidays have a Dedicated Property Services team who are available at anytime to act on any property or guest issues. We are there – So you don’t need to be. Our team is familiar with all of our properties under management and carry out depature checks for guests changeover.

OFFICE

We have teams across the whole Hunter Valley to ensure complete service to all our clients.

FREQUENTLY ASKED QUESTIONS

What fees do Accom charge?

Our fees are expressed as a % of the accommodation tariff.

Our standard fees are 15% plus GST.

Our new Hunter Valley clients are currently being offered 7.7 plus GST.

All third party websites charge a service fee when they produce a booking.

These fees are variable as follows:

Stayz, VRBO, Booking.com

This is paid by the guest as we increase the tariff to cover this.

Airbnb (guest fee)

This is charged directly by Airbnb to the guest.

Airbnb (host fee)

This is paid by the owner of the property and is taken from the tariff by Airbnb.

SecureBookIt (accomholidays.com website)

This is paid by the guest as a booking fee for VRBO, booking.com and accomholidays.com bookings. It is a fee from the software provider.

$16.50 per booking

How do we set the tariff and what does it include? = Advertised Rate

Your tariff includes:

- Accommodation

- 3rd Party Commission

- Linen

- Amenities

FREQUENTLY ASKED QUESTIONS

What kind of Guest identity verification do you seek?

Our comprehensive verification system checks details such as name, address, government ID and more to confirm the identity of guests who book with Accom.

Is my place right for holiday letting?

Accom guests are interested in all kinds of places. We have listings for tiny homes, cabins, beachfronts and more.

Who maintains the pool/spa at my property?

We require that pools or spas be serviced either by the owner, or by a professional pool /spa contractor. The Holidays Collection does not have in house expertise to look after pools and spas.

During our pre-check of a property before guests arrive, we will however check the cleanliness of a pool or spa and do what we can to present it well to incoming guests e.g. scooping leaves out of a pool.

What happens when guests cancel or change a booking?

Life is uncertain, and guests sometimes have to cancel or change their reservations. You may still receive payment in a case by case scenario.

Do I need a Short Term Rental Association (STRA) number?

Yes. It is a requirement under NSW law to register and obtain an STRA number.

How do I register my property on the STRA register?

We can register the property on your behalf at cost.

The current cost is $65 and the annual renewal cost thereafter is currently $25.

The property already has an STRA number – can this be used?

Yes, however the number will need to be transferred to Accom Holidays. We will assist you in this process.

During the stay, what happens if there is an emergency at the property or the guest needs assistance?

In their pre-arrival email, guests are provided with an after hours contact number.

The Property Manager will be able to answer the guest’s query over the phone, or if needed, attend the property if the problem can’t be solved over the phone.

Our property services team have their vehicle fitted out accordingly to make this process seamless.

As needed, the issue is escalated to our General Manager or Managing Director, who are both on stand by to receive calls if there is a major emergency or other serious issue.

We at Accom understand that hospitality is a 7 days per week / 365 day per year industry, and is staffed accordingly.

In a true emergency the guest will call 000 or the SES.

FREQUENTLY ASKED QUESTIONS

What services do we provide?

We provide a full management service. This includes managing bookings and booking websites, 24 hour emergency assistance for guests, property inspections, cleaning & maintenance.

Do you provide linen?

Yes, we provide commercial laundered linen and towels. Linen provided includes; sheets, pillowcases, bath towels, bath mat, hand towels, face washers and tea towels. This will be at a cost to the owner, per booking and deducted at end of month ($70 approx - 3 Bedroom).

Do you provide amenities?

Yes, we provide hotel quality branded products for each guest booking. This includes a guest starter pack of; shampoo, conditioner, soaps, toilet paper, coffee, tea, hot chocolate, sugar, milk, dishwashing liquid/tablets, chux, scourers & washing powder. This will be at a cost to the owner, per booking and deducted at end of month ($29 approx - 2 Bathroom).

Who pays for the cleaning? Guests pay for the cleaning in addition to the accommodation.

What websites do you advertise with and what are the costs?

We advertise on multiple platforms including Accom Holidays, Stayz, VRBO, Airbnb, Booking.com and Riparide (if applicable).

Can I stay in my property?

Yes, we have no limit on when you can use your own property.

Do you pay my Council & Water Rates/Power/Land Tax?

We recommend that owners have Direct Debit set up for all their services.

What kind of insurance do I need for Holiday rentals?

Holiday Rental Landlords (home and contents insurance plus public liability). Short-term Rental Insurance (Terri Sheer).

Setting rates for your property

As we have such a large portolio, we are often able to find a directly comparable property to yours, or make reasonable estimates of what the pricing for your property should be. Once we meet with you and see the property (either in person or via photos), we will give you our thoughts on nightly rates. We then mutually agree what the initial rates will be.

Key factors that determine the rates for a property include: Guest numbers; quality of the home in terms of décor, furnishings, artworks, appliances, crockery, cutlery, etc; the modernity of the home, or if an older style home, how much comfort, character or quirkiness it has; the existence of attributes that are sought after by guests, which will vary according to the location. Examples include proximity to a town or shops, easy access to town, views or a pool for example.

What happens if a guest breaks something?

We take a bond for all guests, the property is checked prior to arrival and after departure by cleaners, property services and office team.

ACCOM GROUP MARKETING

Stroud Road Spring ‘Bash n Bang’

Gloucester Carwash

Gloucester Golf Club

THE ACCOM DIFFERENCE

Toiletries & Household Amenities

Hotel Quality Linen

Breakfast Boxes

Breakfast Boxes

THE ACCOM DIFFERENCE

Toiletries & Household Amenities

Household Essentials

Condiments

ORIGIN OF GUESTS TO HUNTER VALLEY

Newcastle

Northern Beaches

Hills District

Lower North Shore 6%

West & North-West

APRIL

MAY

JUNE

ONBOARD ADVERTISING PACKAGE

Capturing high-quality images of your home can make a big difference in how often it books and how much you get for it

FLOORPLAN

Video showcases a property in much more detail than almost any other medium

ACCOM PROPERTY MAG

PHOTOGRAPHY

A floor plan connects the photos with the actual property Floor plans provide information on the home’s layout in a single glance

Discreet signboards help spread the word that your property is on the holiday rental market by capturing the attention of passers-by

WINDOW DISPLAYS

PROFESSIONAL VIDEO

Capturing the local foot market, showcasing our array of spectacular holiday homes

With a uniquely designed real logo, your property can derive its own identity in hope to drive holiday makers attention

TARGET SOCIAL MEDIA BOOST

SIGNBOARD

Our Accom network has the unique and unrivalled ability to advertise your property directly in each of our town centres in high traffic areas

As over 80% of clients will use the internet to find a property to holiday at, the internet extremely important, and we cover all basis

PERSONALISED LOGO

Social media provides a vast audience base, allowing us to showcase your property to a wide range of clientelle

COVERAGE ACCOMHOLIDAYS COM AIRBNB COM AU VRBO COM (HOMEAWAY COM AU)

MILESTONE NO. 10

COM AU

COM

COM AU

PREPARING YOUR HOLIDAY HOME

Keys, Remotes & Alarms

4 Identical sets of keys (1 x guest, 1 x office, 1 x cleaner, 1 x spare, 2 x remotes min)

Alarm - Code _____________________ Back to Base Alarm Only

Bedrooms

Linen: Each bed requires the following (including spares when linen is being washed).

Note: All bedding must be labelled with property name and must be suitable for commercial laundering. We can handle this this for if required.

Trundle/ Rollaway No. King King Split Queen Double Singles Bunks

- Mattress protectors per bed plus spare

- Pillow protectors per pillow

- Pillows for each bed plus 2 x spare pillows (min 4 spare)

- Doona’s/blankets for each bed plus spare cover for each doona (or)

- Bed cover for each bed instead of doona’s

- Bedside tables & lamps required

- 4 x Coat hangers in wardrobe

- 1 x Clock radio

- Multi-function charging cables for Android/iPhone

Trundle/ Rollaway No. King King Split Queen Double Singles Bunks

- Mattress protectors per bed plus spare

- Pillow protectors per pillow

- Pillows for each bed plus 2 x spare pillows (min 4 spare)

- Doona’s/blankets for each bed plus spare cover for each doona (or)

- Bed cover for each bed instead of doona’s

- Bedside tables & lamps required

- 4 x Coat hangers in wardrobe

- 1 x Clock radio

- Multi-function charging cables for Android/iPhone

Trundle/ Rollaway No. King King Split Queen Double Singles Bunks

- Mattress protectors per bed plus spare

- Pillow protectors per pillow

- Pillows for each bed plus 2 x spare pillows (min 4 spare)

- Doona’s/blankets for each bed plus spare cover for each doona (or)

- Bed cover for each bed instead of doona’s

- Bedside tables & lamps required

- 4 x Coat hangers in wardrobe

- 1 x Clock radio - Multi-function charging cables for Android/iPhone

Trundle/ Rollaway No. King King Split Queen Double Singles Bunks

- Mattress protectors per bed plus spare

- Pillow protectors per pillow

- Pillows for each bed plus 2 x spare pillows (min 4 spare)

- Doona’s/blankets for each bed plus spare cover for each doona (or)

- Bed cover for each bed instead of doona’s

Table coverings (optional) Dining

Dining table to suit seat number of guests as per bedding configuration

Placemats & coasters for number of guests as per bedding configuration

- Bedside tables & lamps required

- 4 x Coat hangers in wardrobe

- 1 x Clock radio

- Multi-function charging cables for Android/iPhone

Dryer

Pegs & Washing Basket Laundry

Washing Machine

Iron & Ironing Board

Mob & Bucket

Broom (indoor & outdoor)

Dustban & Broom

Air Drying Rack

Bagless Vacuum Cleaner

Lounge Room(s)

Lounge

Sofa Lounge

Coffee Table

Lamp(s)

TV (larger preferred)

WIFI _____________________

FOXTEL (or similar) _____________________

A/C / Pedestal Fans (note & if so what room) _____________________

Room Heaters (oil fill and/or others) _____________________

Kitchen

Fridge/Freezer

Microwave

Kettle

Toaster

Garbage Bin

Dish Rack

Stove/Oven: Gas/Electric? _____________________

Other Items:

Lounge

Sofa Lounge

Coffee Table

Lamp(s)

TV (larger preferred)

WIFI _____________________

FOXTEL (or similar) _____________________

A/C / Pedestal Fans (note & if so what room) _____________________

Room Heaters (oil fill and/or others) _____________________

Bench Top: Style? _____________________

Smole Detector

Fire Extinguisher

Fire Blanket

CO2 Detector

Diswasher: Brand? _____________________

Brand? _____________________

- Crockery x 2 as per bedding configuration (basic brand recommended for ease of replacement)

- Cutlery x 2 as per bedding configuration

- Mugs as per bedding configuration

- BBQ utensils

- Chopping board(s)

- Wine glasses, champagne glasses, tumblers, plastic cups as per bedding configuration

- Frying pans (small and large)

- Sauce pans (various sizes) x 3

- Baking dish(s)

- Dinner plates, bread & butter plates, bowls and plastic bowls as per bedding configuration

- Salad bowls, mixing bowls, serving bowls

- Plastic sealable containers

- Grater, strainer, can opener, peeler, wooden spoons, salad spoon & fork, tongs, corkscrew, cheese knives, masher.

Miscellaneous