Position Description
Position Name NDIS Participant Engagement Lead
Position Number NDISPEL01
Program NDIS Services
Location Adelaide city
Reporting Reports to the NDIS Services Manager
Hours of Work 0.6 FTE
Classification Social, Community, Home Care and Disability Services Award 2010
Social and Community Services Level 3
Salary Package Base salary $67,478.67
Leave loading @ 17.5%
Superannuation @ 11%
Salary sacrifice option to a maximum of $15,899 per year
Special Conditions
BACKGROUND
1. Employment is subject to having valid NDIS Worker and Working with Children Check.
2. May be required to work from other Youth Options’ sites
Employment Options Inc trading as Youth Options is a Registered NDIS Provider. The NDIS is a national approach to supporting people living with disability to maximise their potential and participate as equal citizens in Australian society. The NDIS takes a lifetime approach, investing in people living with disability early to improve their outcomes in life. For more than 30 years, Youth Options has empowered marginalised young people in South Australia to transform their lives and lead a life of purpose.
In our NDIS Mentoring Services, we acknowledge young people living with disability have talents, skills, interests, and/or passions and our NDIS Mentors work with NDIS Participants to strengthen and grow these capabilities. In addition to participating in their chosen area of talent, skill, interest and/or passion, our NDIS Participants and their NDIS Mentor explore and engage in strengthening independent living skills, communication skills, social skills, employability skills and more. We align our Mentoring Services and activities to the NDIS Participant’s Goals and NDIS Plan. Wherever possible, we are flexible and agile in what we can deliver, tailor, and provide to our NDIS Participants.
Our NDIS Mentoring Services can be funded from Core Supports and/or Capacity Building Supports in their NDIS Plan. We co-design services with the NDIS Participant and their family/caregivers to ensure choice and control.
POSITION OBJECTIVE
To provide a seamless experience for young people, families, support co-ordinators and other stakeholders to access Youth Options’ NDIS Services from initial enquiry, during service, at end of plan review and to transition to and maintain employment.
Specific Duties and Accountabilities
Efficiently and effectively respond to enquiries to ensure young people, families and stakeholders are provided with information and guidance about Youth Options’ NDIS services.
Lead meetings with potential participants to provide information and guidance about services ensuring informed decision making.
Work collaboratively with external stakeholders and agencies to create an effective and client centred service design.
Deliver a positive intake experience for participants, families, mentors and external stakeholders by ensuring all documentation is completed and resources booked.
Prepare and finalise participant registration, service agreement, a service file in our case management software Penelope and any other onboarding requirements.
Monitor service agreements, budgets and invoice payments to ensure participants receive quality service and a seamless experience.
Co-ordinate the supply of requested end of plan review documentation with internal and external stakeholders.
Contribute to the ongoing development and improvement of overall NDIS program delivery.
Model and encourage appropriate behaviour standards and build positive relationships with participants, families, staff and other relevant stakeholders.
Ensure health and safety risks related to service delivery, projects and programs are assessed and controlled to avoid harmful situations.
Selection Criteria
Qualifications
Essential
Minimum qualification of Certificate IV in Disability Services, Youth Work or similar.
Working with Children Check and NDIS Worker screening.
South Australian ‘C’ class drivers licence
Experience:
Essential:
Relevant experience providing intake and customer services in a human services role.
Highly Desirable
Prior experience working within the NDIS and/or disability sector.
Skills, Knowledge and Attitude Requirements
Essential:
Sound understanding of person-centred thinking and participant choice and control.
Knowledge and understanding of a range of disabilities including neurodiversity, learning, chronic health disorders and mental health conditions.
Ability to plan and demonstrate a client centered approach to ensure participants achieve positive outcomes in accordance with NDIS plan budget and goals.
Exceptional customer engagement skills with the ability to deliver high quality individually tailored services.
Ability to work independently, manage time effectively, plan and organise workloads, follow through and complete tasks to achieve specific goals.
Proficient in PC based applications including Microsoft Office and other cloud-based software.
Willingness to understand and work within prescribed systems and procedures.
Ability to manage service obligations including confidentiality, duty of care, mandatory reporting, other relevant legislation and professional conduct.