December 2023/January 2024
AUSTRALIA & NEW ZEALAND
The Home of FRESH IDEAS
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Contents
3
vol 41 no 6
Focus On
Editor’s Note
12
Forest One
Company Profile 14
Ian Jones Insurance Brokers
Feature 16
All Things Carpet
Design & Trends 32
Introducing, Biophilic Home
Window Furnishings 36
Top tips for selling window furnishings
Spotlight On a Franchisee 38
Andersens Wagga Wagga
Happy New Year and welcome to the December / January 2024 issue of Flooring Magazine. Inside our first issue for the year, you will find our annual Carpet feature where the experts at the CIAL explain that carpet isn't just a flooring choice; it's a fashion statement that transforms the ambiance of homes and offices alike, far beyond its aesthetic appeal. In this issue we launch a new column by industry stalwart Brett Sturgess. Brett’s Talking Point will be a regular feature in Flooring Magazine and is sure to become a point of interest for readers keen to stay in touch with what is happening in our industry. In his first column Brett explains why it is our responsibility to leave the industry in a better place than we received it. Please feel free to contact me regarding any industry news, company events and or new product information by email at – michelle@elitepublishing. com.au
Industry News
Until next time, the team at Flooring would like to wish you all a safe and happy New Year.
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Enjoy your read.
Talking Point with Brett Sturgess
Michelle Cammiade
Insurance Matters 44
Editor
Four steps to defend against cyber risks
December 2023/January 2024
AUSTRALIA & NEW ZEALAND
The Home of FRESH IDEAS
Front Cover Andersens www.andersens.com.au
Join our Community of Thriving Business Owners. Franchise Opportunities Available Nationally Call Craig on 0448 308 703 or visit andersens.com.au/franchising
Flooring December 2023/January 2024
Flooring Magazine is on: @flooringmagazineaustralia @flooringmagazineaustralia
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News
4
Funding support for ResiLoop
F
ifteen leading suppliers of resilient floorcoverings to the local market have committed to provide funding support for ResiLoop, Australia’s first national stewardship scheme for resilient flooring. ResiLoop is a new product stewardship scheme focused on recycling research and development to address the challenges presented by past, current and future consumption of resilient floorcoverings in Australia. With funding from the Australian Government, ResiLoop was initiated by the Australian Resilient Flooring Association (ARFA) in 2022 and a proposed approach released in May 2023 to start addressing the 60,000 tonnes of flooring waste generated annually from installation and end of use. Resilient floorcoverings such as sheet vinyl, linoleum or rubber, Luxury Vinyl Tiles and hybrid tiles, are durable products with use lifespans of 30 years or so. The market for these products has grown significantly over the past decade, largely through imports.
“ResiLoop is now in the transition phase, where it moves from being an industry proposed concept to a live scheme.”
Above: ARFA President, Dan Lovell
Over the next six months, current remanufacturing trials will be continued and new, potential end applications for the recyclates will be explored with interested parties. The governance arrangements for Resiloop Limited will also be planned in consultation with Founding Members.
ARFA President, Dan Lovell said “We are pleased to announce that all of ARFA’s members, representing 60 per cent of market sales nationally, have agreed to provide financial contributions proportionate to their sales to support this ongoing work.” “We really appreciate the commitment from these companies, the willingness to step up and make this investment to help drive a circular future for floorcoverings in Australia. These companies become the Founding Members of ResiLoop Limited, the product stewardship organisation which will manage the scheme.”
With a target start date of late 2024, key to implementing the scheme is confirming local end markets for the recyclate. ARFA sought industry investment to continue ResiLoop’s research and manufacturing trials and to begin the preparation for scheme start-up.
“None of this would be possible without the ongoing support of the Australian Government and the commitment of product suppliers to work collaboratively towards a solution,” Chris said. “Together, it gives us an opportunity to explore all potential avenues for recycling these materials in Australia.” “If others in the market are interested in getting involved, they’re welcome to contact us.”
ResiLoop Limited has now been incorporated as a not-for-profit product stewardship organisation. As the inaugural chair of the organisation, Chris Barker, Managing Director of Forbo Floorcoverings explained, the next steps of the scheme citing the support of industry the key to success.
Flooring December 2023/January 2024
The Founding Members of ResiLoop Limited are: Altro APAC, Amtico International, Armstrong Flooring, Forbo Floorcoverings, Gerflor Australasia, Interface Australia, Karndean International, Kenbrock, Milliken (Australia), Pegulan Floor Coverings, Polyflor Australia, Shaw Contract Group, Signature Floorcoverings, The Andrews Group and Tarkett Australia. s
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News
5
Best Environmental Practice PVC Strengthened
T
he Vinyl Council of Australia’s (VCA) updated ‘Best Environmental Practice PVC (BEP) v2.0 Guidelines’ represent a strong step forward for the scheme, with additional guidelines reflecting an expansion in best practice standards, including better addressing the environmental impacts of products and materials at end-of-life. Companies in the vinyl flooring industry are encouraged to communicate their commitment to best practice and environmental sustainability in the manufacturing and end-of-life management of their flooring products to procurers, specifiers, and final consumers, by undergoing BEP 2.0 certification and licensing.
The updated guidelines retain the stringent best practice criteria and guidelines for manufacturing PVC contained in the original version, first launched in 2010, whilst also including four additional mandatory guidelines and six optional credits. The scheme now includes 22 guidelines across five key themes – Supply Chain Management, Best Environmental Practice Manufacture of PVC Resin, Environmental Management, Safe & Sustainable Use of Additives, and Resource Efficiency & Material Circularity. “The BEP 2.0 Guidelines represents a significant step by the PVC industry in ensuring that the Best Environmental Practice PVC scheme continues to reflect ongoing best practice in PVC manufacturing,” said VCA CEO Jim Coulston.
Gain recognition for contributing to the circular economy Receive reputable, third-party authentication of recycled PVC use Fight greenwashing For more information, visit vinyl.org.au/vinylcycle
Under the updated BEP 2.0 scheme, PVC products that are independently verified as having met all core and mandatory guidelines and at least one optional credit are eligible to be issued with the Best Environmental Practice PVC Licence Mark by the VCA, which ensures that all verified products are included within the VCA’s BEP Product Register and Green Building Council of Australia’s (GBCA) Responsible Products Framework.
To learn more, visit: https://www.vinyl.org.au/ in-greenstar/achieving-best-practice-pvc s
Product Update
6
An ideal complement to your carpeted areas Maintenance is a breeze with Hybrid Shield, easily cleaned with a damp mop, ensuring it remains pristine and free from scratches or damage. This low-maintenance aspect makes it an excellent choice for households that value ease and efficiency.
In the realm of modern home design, the integration of diverse flooring solutions is key to creating a harmonious and functional living space. Clever Choice's Hybrid Shield flooring emerges as a standout option, offering an ideal complement to carpeted areas in any home. Hybrid Shield's extensive range presents an impressive palette of colours. This variety ensures a seamless transition from the softness of carpets to the robust elegance of Hybrid Shield. Fire-tested and with both inner and outer protective layers, its durability and timeless appeal make it the perfect choice for both residential and commercial settings. The sturdiness and hardwearing nature of Hybrid Shield enable it to withstand heavy foot traffic, stamping its suitability for high-use areas of your home.
The Hybrid Shield range offers a luxurious look without the hefty price tag associated with traditional wood or tile flooring. This affordability does not compromise on style or quality, as Hybrid Shield boasts a scratch-resistant AC5 Layer and SPC Core Waterproofing, making it a versatile choice for moisture-prone areas like bathrooms and laundries. Clever Choice's Hybrid Shield flooring is a versatile, durable, and stylish option that perfectly complements carpeted areas in any home. Its ease of maintenance, cost-effectiveness, and flexibility make it the “Clever Choice” for homeowners. s
SEBO cares for Wool Loop Looking after the long-term interests of customers and the products they have bought can reap huge ongoing benefits, not only by reducing the number of call-backs and complaints but by building customer satisfaction and gaining repeat sales. In the case of wool loop carpets providing advice on carpet care is an important part of the sales process and should include guidance on which vacuum cleaner features best suit the carpet purchased. Carpet Manufacturers recommend the SEBO E3 Premium Barrel (91646AU) and SEBO Felix Premium Upright (9809AU) vacuum cleaners with uniquely crafted optional delicate brush roller (5010GE) for gentle and effective removal of loose fibres and fuzz without disturbing the looped surface. SEBO offers Carpet Retailers advice on which vacuum cleaners best suit the carpet style and fibre in accordance with the Carpet Manufacturers Care Guides. Herringbone Atlantic Blackbutt 941213
Flooring December 2023/January 2024
For more information Ph: 1300 MY SEBO or visit www.sebo.com.au s
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Wheat
BE FOR CHOICE
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Product Update
8
Introducing Robusto from Kronotex AFS Flooring proudly presents Kronotex's latest innovation: the Robusto range, now exclusively available at Carpet Court. Engineered in Germany, this groundbreaking flooring technology establishes a pioneering benchmark in durability and performance. Robusto stands out with its exceptional loadbearing capacity and heightened resistance against water and moisture. Crafted with a robust 12mm high-density carrier plate and advanced moisture guard core technology, Robusto ensures resilience against liquid mishaps and the everyday wear and tear of life, making it an ideal choice for households with children and pets.
Its ultra-realistic wood grain embossing and refined micro bevel edges complement a captivating palette of colours, offering a timeless yet contemporary aesthetic. With an AC5 abrasion rating, this high-quality laminate floor is equipped to shield against scratches and scrapes and is also suitable for high traffic commercial environments. Robusto not only endures daily demands but also exudes enduring allure, promising lasting longevity. With maximum resistance, Robusto can retain its original beauty for many years, which is why it is backed by a 30-year residential warranty.
residential and commercial spaces, backed by its AC4 abrasion rating.
Revamped Kronotex Exquisit and Superior ranges AFS Flooring has also strategically revitalised Kronotex's Exquisit 8mm and Superior 7mm and 8mm ranges for 2024. These sought-after collections maintain enduring value by preserving favoured colours while integrating fresh, trend-aligned hues. The updated Exquisit and Superior ranges deliver affordability and style across diverse applications, ensuring a seamless blend of quality, versatility, and lasting appeal.
Exquisit, celebrated for its embossed grain and matte surface shimmer, emanates warmth and authenticity. Showcasing an array of contemporary and classic decors, Exquisit maintains durability across
Flooring December 2023/January 2024
Similarly, the refreshed Superior 8mm and Superior 7mm collections, tailored to evolving trends, present diverse grains and hues. Focused on delivering aesthetic appeal at an accessible price, these ranges are the go-to for customers seeking an entry-level flooring product without compromising on their home's aesthetic or product quality.
Engineered in Germany, crafted for the world Kronotex's excellence in laminate flooring doesn't solely rest on aesthetics, Kronotex invests heavily in environmental and sustainable practices, committing to manufacturing flooring free from pesticides, chlorogenic compounds, plasticisers, or toxic heavy metals and using sustainably sourced materials. This dedication results in outstanding environmental standards for Kronotex laminate floors. Sustainability isn't an afterthought, but a fundamental principle woven into every facet of their flooring. With formaldehyde-free binders and minimized emissions, Kronotex flooring contributes to healthier indoor environments, offering both style and a conscientious choice for sustainable living. For more information contact AFS at 1300 737 155 and salesaust@qep.com or visit your local Carpet Court s
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INTRODUCING ROBUSTO
The ultimate guardian against life’s daily bustle. Imagine a floor that not only adorns your space but champions against water spills, shrugs off scratches, and dances through the lively footsteps of kids and pets.
WATER
This is Robusto - meticulously crafted with German precision, showcasing remarkably realistic timber appearances in a 12mm thick, water resistant laminate board. Robusto embodies resilience and elegance, turning your home into a haven where durability meets breathtaking beauty.
SISTANT RE
1300 737 155 shopqep.com.au | salesaust@qep.com
AC5 ABRASION RATING
MAXIMUM RESISTANCE
CLICK SYSTEM
ULTRA REALISTIC
New colours also now available in Exquisit and Superior ranges
AVA I L A B L E AT
Product Update
10
It’s all about the installation system
G
reat quality, easy installation, waterproof properties and of course, long-lasting results that require minimal maintenance. These are qualities that are important to consumers when choosing a new floor. What many people are not aware of is how much the installation system affect both floor performance and the installation experience. To learn more, we spoke to the floor locking experts at Välinge Innovation. “Choosing the right installation system is crucial to get high-performing products that perfectly fit the needs and wants of modern customers,” says Andreas Engström, Key Account Manager at Välinge Innovation.“It makes a big difference to how well a product performs and how consumers experience it.” There is a lot of focus on floors with waterproof properties and going forward it looks like it will become the new standard, regardless of whether you prefer wood, laminate, or resilient flooring. At Swedish Välinge Innovation they are well-known for their floor locking expertise and their 5G Fold Down installation system is known globally to be the fastest, easiest, and most reliable installation system available. With
5G Dry you get the same high-performing locking system but with a leakproof joint. “We developed 5G Dry to meet the market’s high demands for user-friendly installation and results that are both worry-free and long-lasting”, explains Andreas Engström.“It’s a completely watertight installation system that is perfectly suitable for all types of flooring.”
Above: Used on flooring with a water-
resistant surface, 5G Dry enhances the waterproof qualities and makes the floor last longer.
Above: The uniquely designed 5G Dry joint efficiently prevents liquids from penetrating through the seams of the floor panels. With a leakproof installation system you minimise the risk of liquids seeping through the seams of the floor panels and damaging the boards or, even worse, the subfloor. If it’s a wooden or wood-based floor, leaking seams can cause surface swelling and harm the panels, so they need to be replaced.
Above: Bjelin’s new range of Hardened Wood floors features Välinge’s 5G Dry installation system to make them even more durable.
Flooring December 2023/January 2024
To prevent these problems and make floors that last longer, you need a watertight installation system. Välinge’s 5G Dry technology is one of the most advanced on the market and the leakproof joint successfully blocks all liquids from seeping through the seams of the floor. Moreover, this high-level of waterproofness is achieved without needing to add coating or chemicals, neither in production nor on the finished product. Andreas Engström continues to explain that choosing a premium quality installation system is crucial to achieving high customer satisfaction. Reviews from other customers are increasingly important in the decisionmaking process, therefore it is important to know that most negative reviews and feedback from dissatisfied customers are based on the installation experience and not the product itself. This is why choosing the right installation system for your products is of utmost value. “With over 30 years in the industry, we know flooring and more specifically floor locking systems, and we can assure you that choosing a high-performance installation system makes a big difference, both to the installation experience and to improving quality and durability of the floor”, Andreas Engström concludes. s
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Product Update
Intelligent Cleaning Technologies
Over 70 years of knowledge and expertise
P
olivac International is Australia’s leading manufacturer of commercial sanding and cleaning equipment. All their machines are designed and manufactured in Australia, ensuring the quality and reliability of every product. With over 70 years of knowledge and expertise, they have meticulously designed sanding machines to cater for every situation. Polivac’s SV25 slowspeed Sander and SV30 high-speed sanders have established formidable reputations as the best and most reliable sanders in Australia today. These machines are packed with features that perform in executing tough sanding jobs. The SV25 slow-speed sander is powered with 1.1 kw, 4 pole motor and 188 rpm pad speed. The SV30 high-speed sander has a 1.5 kw, 2 pole motor and 364 rpm pad speed. Both sanders are equipped with a 100-watt long-life vacuum motor which sucks tiny sanding dust on to cloth bag attached to the handle of the machine. These machines clean the dusty indoor mess while sanding, to help you breathe easier. All Polivac sanders are fitted with extra weight that offers ideal downward pressure to ensure sanding work is done effectively, and provides the high performance required to satisfy the rigorous demands of floor sanding applications. Both slow speed and high-speed sanders are highly versatile, and can be used as scrubbers,
Polivac 38" Gas Buffer (GAS38)
once the vacuum motor is switched off, by simply pushing the toggle switch to the OFF position. The high-speed sander can be used as a polisher too, simply by attaching a polishing pad to the pad holder. And now, Polivac introduces the secondgeneration SV25 and SV30 machines, to compliment the established models. The second-generation models boast an innovative Triple-Planetary HD Helical cut gearbox for extra strength and provide even quieter operation. The second-generation sanders are about 8kg heavier than standard Polivac sanders, creating more downward pressure, enabling users to achieve high efficiency and effectiveness at the job with the same Polivac quality and reliability. The latest member of Polivac’s sanders family is the Mitchell Oscillating Sander, JH-G5. a nextgeneration machine, designed following extensive research to understand changing industry requirements. This sander is powered with a 1.1 kw motor and provides an oscillating speed of 2850 oscillations per minute. In addition, it is equipped with a pivot point design to suit operators of all heights and is fitted with removable weights, so that the downward pressure can be adjusted to suit your particular application. This machine too is highly versatile, and comes with a solution tank, enabling it to be used as a scrubber. All Polivac sanders are ergonomically designed to provide supreme operator comfort. Polivac products are manufactured keeping in mind four core concepts of safety, productivity, quality, and sustainability. s
Polivac Dual speed Suction Polisher/Scrubber(PV25TS)
Polivac High Speed Sander (SV30)
Polivac 40CM Rotary Shampooer (C27RS)
Polivac Mitchell Oscillating Sander/Scrubber (JH-G5)
Polivac Electric Shark (SKMK2)
Focus On
12 ForestOne
F
orest One is one of Australia’s largest independent distributors of plywood, timber, laminate and decorative surface materials for sustainable interior design. The team at Flooring Magazine recently sat down with Darryl Ball, Group Decorative and Specification Manager, to discuss all things business.
What is the ForestOne story? ForestOne is Australia's largest independent distributor of plywood, timber, laminate and decorative surface materials for sustainable interior design. We're an Australian-owned company with a strong focus on providing ethically sourced building products that enable architects and designers to 'Specify Responsibly'. Since our inception under the Gunnersen brand more than 140 years ago, we've been a major player in the building industry, providing excellent service, and supplying materials for building and interior design. ForestOne was rebranded in 2019 with a clear vision to empower architects and designers to specify more responsibly. We're immensely proud of our history and now even more excited about our future direction, enabling architects and designers to build a sustainable future. Our mission is to source and
supply best-in-class materials that empower specifiers to achieve their sustainability goals.
How has the business changed and evolved over the years? When the business was previously Gunnersens prior to July 2019 we still had a focus on sourcing products that had been through a stringent due diligence process before considering any product prior to purchase. This included product sourcing from reputable suppliers, slave labour practices and all things ESG. Four years on as ForestOne that philosophy is no different, however, what we do in our own business has changed significantly. When we talk about ‘Specified Responsibly’ that doesn’t just mean the brands and products that we are distributing but indeed our own practices as a business. Every single employee understands our need to minimise our impact on the environment and to ‘walk the walk;’ when it comes to sustainable practices. In addition to that, as of the 20th of November 2023, ForestOne is not only an independent distributor of plywood, timber, laminate and decorative surface materials but is now also a manufacturer of raw particleboard, flooring and melamine laminated products.
What is the ForestOne philosophy and or mission statement? Specifying Responsibly is an ethical choice. By making responsible product choices, designers and architects help to progress sustainable building culture and shape an industry that protects our environment and our communities for generations to come. While we often focus on aesthetics, performance, and cost when designing and constructing buildings, beautiful designs do not need to come at a cost to the earth. We have a strong focus on providing products to allow architects and designers to Specify Responsibly. Put simply, we want our customers, both specification and trade, to take comfort in knowing that a ForestOne product selection equates to a truly responsible choice. ForestOne supports architects and designers to make responsible choices and Specify Responsibly. What does this mean? A sustainable building is the outcome of responsible material specification, which aligns the efficient use of resources with
Flooring December 2023/January 2024
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Focus On overarching aims to reduce a building’s impact on the environment during its lifecycle. Through responsible material selection, specifiers can minimise environmental impacts by reducing reliance on natural resources, using reclaimed and recyclable materials, avoiding materials with high embodied emissions, or by simply creating less waste. Responsible specification also means the avoidance of materials that may have been produced through unethical practices, or otherwise pose a threat to human health and well-being. Specifying Responsibly means architects, designers and project specifiers can reduce the environmental impact of building through careful material selection. They can also make informed decisions that contribute to the health and well-being of all stakeholders in the supply chain. As ForestOne is the largest independent distributor of wood panels, timber and decorative surface products in Australia, we have a strong focus on providing products to allow architects and designers to Specify Responsibly. Alongside its sustainable building products, ForestOne is undertaking a range of initiatives to be more responsible in the way it operates its business. Seen in the execution of environmentally mindful practices, such as using hybrid cars and delivery trucks, LED lighting, solar panels and even 100% recyclable packaging for our products.
13 products within the decorative range include MEGANITE Acrylic Solid Surface, InForm laminates and our very own Australian made decorative particleboard colours plus a wide range of other decorative surfaces.
What is the product offering at ForestOne? Describe your current collections and the brands you carry. ForestOne has become one of the trusted suppliers to the market with a one-stop solution. This is the foundation of why our products and brands are so popular. We have numerous products in our portfolio, but there are three main areas that we sell to the market: • Plywood, which is used in many applications both decorative and structural applications. ForestOne is Australia’s largest importer of Plywoods in Australia, something we are extremely proud of. With one of the largest offers in both local and globally manufactured options, we have been able to give multiple choices for the market.
• Our decorative products are headlined by the world class EGGER brand of products. With technology of the highest calibre combined with incredible best in class environmental credentials there is no wonder it is increasing in popularity. Included in the EGGER range is the commercial quality GreenTec Flooring range. With unrivalled performance it fits beautifully amongst the ForestOne portfolio of quality products. Other
Flooring December 2023/January 2024
• Finally with all great suppliers you only become a one-stop-shop by offering all the other necessary building products. ForestOne boasts a wide range of timber and panel products that complement the other two categories in the range. This includes raw board, exterior and interior paintable panels, carcass materials and other building essentials.
Looking ahead, what plans have you got for the future of ForestOne? The future for ForestOne just became a whole lot bigger and more exciting with the acquisition of the D&R Henderson business in November 2023. This now gives ForestOne the opportunity to vertically integrate and supply some products to the market that we now can produce. This includes a range of timber and particleboard products. The exciting part with the acquisition is that, not only can we supply the decorative market with a range of products with incredibly high recycled content (up to 66% on some products), but we now have the ability to recycle products into our own production at the end of its life. This provides an exceptional product end of life solution that our customers have been looking for. It really fits in with our Specify Responsibly mandate and holds us in good stead for the future. web www.forest.one s
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Company Profile
14
Experience the Difference Article by Philip Ashley Your business is your livelihood; it’s a significant investment. If it’s worth something to you, then it’s worth insuring. Insurance covers your business for unexpected events and helps minimise financial losses if something goes wrong. The right broker can tailor your cover to meet the specific needs of your unique business. Albert Einstein once said,“The only source of knowledge is experience.” Ian Jones insurance was founded back in March 1987 and specialises in your flooring industry. Ian Jones actively examines flooring industry data and trends, something not many brokers over any industry does. They know your business and fully understand the daily issues you face. Anyone can sell insurance, but being able to provide cover that meets your specific needs is an additional service few offer. Ian started the business from scratch at age 21. Ian had just finished an electrical apprenticeship and was looking for new opportunities. Typically, back then it was
Above: Ian Jones
relatively easy to enter the insurance industry, so he took on a position with Capita Financial Group. Learning very quickly that his income was based on commission, and you were essentially working for yourself, he started literally knocking on doors and making cold calls to businesses asking if he could help them with their insurances. FloorInsure was established because Ian’s brother has always been retailing in carpet and flooring. Ian Jones Insurance’s market is primarily in carpet and flooring retailers across Australia and that was how it started. Ian decided not to stop there and so, started to market FloorInsure to the 1000’s of flooring contractors, flooring products suppliers, importers, distribution and logistics, specialized flooring for health, acoustic flooring, food and kitchen, flooring inspectors and just about any business who has a role in flooring. They are also the partner brokers for the Australasian Timber Flooring Association (ATFA). 37 years later the business has grown organically with most clients coming from referrals. One thing that has changed is that Ian is less involved directly with clients on an ongoing basis. He is proud to say,“I have tremendous staff who look after everything, but I am still constantly involved in ensuring that very strict service standards are adhered to. My main role now is to create business and our Flooring Industry Program, FloorInsure, is a prime example of that.” Ian also has programs for Newsagencies, wine industry Grape Crop insurance, and has developed a strong reputation for difficult and hard to place insurances for risks that other brokers can’t place.
Flooring December 2023/January 2024
Above: Kayla Smith Ian adds, “Our services cover the advice and provision of every class of insurance relevant to any particular flooring business we work for. Our vast experience gives us tremendous knowledge of the sector and our brokers are constantly researching information relating to the industry to ensure that we truly understand what the various sub sections of the flooring industry are and do. A prime example of this is the current construction market and how the trend in bankruptcy affects our clients exposure to losses and how we can help protect our clients business against loss. We breakdown the individual flooring business and provide advice on all insurance solutions. That may often mean questioning some of the previous advice given by any competition. We feel very, very confident in doing so because of our 20+ years advising the flooring industry on all aspects of insurance and our intimate knowledge of the sector”. Ian’s philosophy is service, service, service and a promise to pay if something goes wrong. If a client calls or emails for something to be done, it is done without
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Company Profile delay. He says, “We drop everything and tend to what the client needs. I’ve always thought that when the client makes a request, it is something on their ‘to do list’ and the quicker we can help the quicker they can get on with their business. Delayed or unattended requests only frustrate our client, so we don’t let that happen.” Ian’s team keep their clients in the loop as to how things are progressing, completely transparent about any complexities or issues that affect them. Ian Jones Insurance Brokers have built a business based on trust, credibility, knowledge and experience which is passed onto every client by people like Kayla Smith, their FloorInsure account broker. Also on the team is senior broker Brad Thomson with over 20 years of experience and knowledge. With exceptional claims management skills, Kylie Jeske will have your claim processed
15
efficiently and correctly. Danielle Stanning ensures a smooth flow of your claim from start to finish. Carmen McCallum is the ‘go to’ for construction risk, building, not for profit and commercial property insurance. Rounding out the people you might speak to at Ian Jones Insurance are personal lines broker Manda Selbach and Christie Avery in accounts.
Above: Kylie Jeske If you’re a flooring retailer, a commercial flooring supplier or retailer, a flooring contractor providing installation, restoration, cleaning or concrete polishing, warehousing, importing and logistics, call FloorInsure and get a quote. FloorInsure is the most experienced insurer of carpet and flooring retailers just like you.
Above: Manda Selbach
a dedicated industry insurance broker? that’s something to smile about…
web www.floorinsure.com.au s
Our experience and understanding of carpet and flooring retailers allows us to provide policies specifically suited to your business, with no cost additional covers, superior policy wordings and outstanding claims service from dedicated account managers who understand the flooring industry.
Tailored insurance for
For more, call 1800 607 204
Flooring & Carpet Retailers
or visit floorinsure.com.au
All Things Carpet
16 Sustainable Evolution
Feature
Article by Andy Martin, CIAL
Navigating challenges and opportunities in Australia's fashionable carpet industry The Australian carpet industry is in the midst of a transformative phase, steering towards sustainability while facing challenges from alternative flooring options. This evolution is marked by three key areas: competition and alternatives, shifting consumer preferences, and remarkable strides in material innovation. Upholding Sustainability Amidst Choices Sustainability has become the linchpin in this competitive landscape. Carpets are increasingly being reimagined as eco-friendly solutions. Manufacturers are deploying recycled materials, such as reclaimed fibres or plant-based elements, to create sustainable carpeting options. Integrating sustainability into their core offerings, the industry aims to bridge the gap and counter the allure of alternative materials. A Call for Sustainable Solutions Consumer preferences are undergoing a noteworthy shift, with sustainability becoming a defining factor in purchasing decisions. Today's consumers are more environmentally conscious, seeking products that align with their values of reducing ecological footprints. In the flooring realm, this translates to a surge in demand for sustainable carpets. Designs and patterns in the carpet industry are evolving to cater to these changing preferences. Natural hues, organic patterns, and innovative textures are gaining traction. Manufacturers are embracing these preferences by producing carpets made from recycled materials or natural fibres, offering
Flooring December 2023/January 2024
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Feature
All Things Carpet
a blend of aesthetics and sustainability that resonates with consumers. Advancements in eco-friendly materials are reshaping the landscape of carpet manufacturing. Companies are investing in research and development, focusing on materials derived from renewable sources and recycling techniques. Innovative solutions encompass recycled polyester, bio-based polymers, and even upcycled materials, providing sustainable alternatives without compromising quality or performance. These materials not only reduce environmental impact but also offer improved stain resistance, durability, and comfort, meeting consumer expectations for both sustainability and functionality.
Carpet is a Fashion Statement Carpeting isn't just a flooring choice; it's a fashion statement that transforms the ambiance of homes and offices alike. Beyond its aesthetic appeal, carpets offer an array of functional benefits that elevate spaces to new levels of comfort and style. Carpets come in an assortment of colours, textures, and patterns, serving as an artistic canvas to reflect personal tastes or corporate branding. From luxurious plush textures to sophisticated patterns, carpets effortlessly complement various interior designs, becoming a defining element of the space's visual appeal.
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One of the remarkable qualities of carpets is their ability to provide thermal insulation. They act as natural insulators, retaining warmth in colder seasons, fostering a cozy environment that encourages relaxation and comfort within homes and a welcoming atmosphere in office settings. Beyond their visual allure, carpets contribute to energy conservation. By acting as a natural thermal barrier, carpets reduce heat loss through floors, helping to maintain ambient temperatures. This energy-saving quality not only enhances comfort but also contributes to reduced heating costs, making them a sustainable choice. In bustling office environments or homes with multiple occupants, noise control is crucial. Carpets significantly reduce noise by absorbing sound, creating quieter and more peaceful surroundings. This acoustic benefit enhances privacy, concentration, and overall tranquillity, fostering a conducive environment for work or relaxation. In essence, carpets are more than just floor coverings; they are integral elements that amalgamate style, comfort, and functionality. With their thermal qualities, energy-saving attributes, and acoustic positives, carpets serve as indispensable fashion statements that elevate the aesthetics and ambiance of any space, whether it's a cozy home haven or a professional office setting.
Navigating Challenges into Opportunities The industry's journey towards sustainability is not without hurdles. Supply chain complexities, cost considerations, and educating consumers about sustainable choices pose challenges. Yet, these challenges present opportunities for collaboration, innovation, and market differentiation. Collaboration across the supply chain is vital. Partnerships between manufacturers, suppliers, and recyclers can streamline the sourcing of sustainable materials, optimize processes, and drive down costs. Moreover, educating consumers about the benefits of sustainable carpets can amplify demand and foster a broader understanding of the industry's commitment to the environment.
Fashioning Sustainability Through Collaborative Innovation In the realm of interior design, carpets transcend mere floor coverings, emerging as dynamic fashion statements that seamlessly blend style and sustainability. As the Australian carpet industry navigates towards a greener horizon, the fusion of fashion-forward trends with sustainability, collaboration, and innovation becomes the guiding ethos.
Flooring December 2023/January 2024
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All Things Carpet
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creativity. The industry's collaborative efforts, spanning manufacturers, designers, and suppliers, converge on this path, pooling expertise to craft carpets that marry elegance with environmental responsibility. Amidst this collaborative innovation, fashion takes centre stage. Carpets, with their diverse palette of colours, textures, and designs, become a canvas for artistic expression in homes and offices. From chic patterns to luxurious textures, they elevate spaces, becoming indispensable elements of interior fashion, all the while upholding sustainability at their core.
Sustainability stands as the cornerstone, guiding the industry towards eco-conscious materials and manufacturing practices. However, sustainability need not compromise fashion; instead, it fosters innovation and
As consumers increasingly prioritize both style and environmental impact, the industry responds with ingenuity. Through a harmonious blend of fashion, sustainability, collaborative partnerships, and innovative practices, the Australian carpet industry is
poised to redefine not just floors, but entire spaces—ushering in an era where fashion and sustainability intertwine seamlessly, setting new standards for interior design's future.
In this journey, where aesthetics meets ecological responsibility, the carpet industry forges a path that harmonizes beauty, sustainability, and innovation, presenting a vision where fashion and conscience coalesce for a more stylish, sustainable, and inspiring world. web www.carpetinstitute.com.au s
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20
Softness you need to feel – The Cashmere Touch Collection
P
icture a carpet that feels as gentle as a caress, as sumptuous as the finest cashmere. That's the promise of Cashmere Touch. Explore the vast palette of vibrant colors, each shade meticulously crafted to elevate your home's aesthetic. From subtle sophistication to bold statements, there's a Cashmere Touch carpet to suit every style and personality.
The Cashmere Touch Carpet Collection not only captivates with its softness and aesthetics but stands as a testament to enduring durability. Engineered with the utmost precision and fortified by cutting-edge technology, these carpets are built to withstand the rigours of daily life. From high-traffic areas to the demands of a bustling household, Cashmere Touch carpets maintain their plush texture and pristine appearance, ensuring that your investment in luxury translates into a lasting enhancement for your home. Embrace a carpet that not only indulges your senses but stands resilient against the trials of time, providing a foundation of enduring beauty for your living spaces.
With Cashmere Touch, you'll experience softness in its purest form, turning your living space into a sanctuary of comfort and sophistication. These carpets aren't just soft; they're an invitation to a new level of plush, an escape that awaits you every day at home. As you sink your feet into these sumptuous fibres, it's like stepping onto a cloud! Choose Cashmere Touch Carpets with Colour Guard UV Fade Resistance, and let your colours shine for years to come, maintaining its beautiful first impression. This innovative technology acts as a guardian, ensuring that your carpets remain as vibrant as the day they were installed.
The Cashmere Touch range offers a palette that spans from soothing neutrals to bold, statement hues, allowing you to infuse your personality into every room. Choose from a diverse spectrum of colours that breathe life into your living spaces. The Cashmere Touch range offers a palette that spans from soothing neutrals to bold, statement hues, allowing you to infuse your personality into every room. The Cashmere Touch Collection is more than just a visual delight; it's a testament to premium craftsmanship. Meticulously woven using cutting-edge technology and superior materials, easily elevate your home décor and indulge in everyday luxury. Cashmere Touch promises an unparalleled experience underfoot that transcends all other carpets.
Flooring December 2023/January 2024
So don't settle for any old carpet; choose an experience. Dive into the world of Cashmere Touch and let your home become a canvas of comfort and style. Explore the ranges today, and discover the art of living luxuriously, one step at a time – just scan the QR code. web www.signaturefloors.com.au s
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50 Years of History Introducing Interface’s new Past Forward Collection. If you were to visit Kidderminster, England, today, you would be greeted by grand, Victorian textile mills that now mostly lie quiet. But, just a few decades ago, this quaint English town was home to more than thirty carpet manufacturers and was known as the heart and the birthplace of the carpet industry.
including ornate rococo and renaissance visuals, retro patterns with scribbles and boxes, vintage-inspired patchwork styles, and traditional Turkish motifs.
Interconnected paths – From Kidderminster to LaGrange As a small child living in rural England, Oakey may have lived in the centre of the carpet universe, but his knowledge of the industry didn’t extend very far. Still, he saw carpet everywhere he looked, including in the fields surrounding his home, where his father used wool waste from the local factories as a low-cost, sustainable fertilizer.
Interface owes much of its company heritage to this relatively unassuming town. Kidderminster is both the birthplace of the Debron technology used in the earliest fusionbonded carpet tile, and coincidentally, the birthplace of designer David Oakey. Oakey is the founder of David Oakey designs and the chief designer behind dozens of Interface’s most celebrated products, including the new Past Forward carpet tile collection.
Patterns of the Past – Constructed for the Future Past Forward is a celebration of some of Interface’s iconic patterns from decades past—many of which were some of Oakey’s most acclaimed designs. With 14 products featuring a bold colour palette, Past Forward offers a range of dynamic carpet tile styles,
In Oakey’s words, “It seems the perfect time to reflect on the work of the best designs in our history, reminiscent of the broadloom woven patterns, adapting the styles and looks to carpet tile construction.”
Above: : Archival, Parchment
Oakey remembers looking out at a sea of mid-century pinks, purples, reds, and golds amid the crops. He loved the sight of it, but never would have imagined he would one day become one of the leading carpet design minds in the world. → 24
The result is a collection that feels familiar, yet modern—perfect for a time when designers are looking to evoke a sense of nostalgia without sacrificing modern innovations. It is also a fitting celebration for Interface’s 50th anniversary and a good opportunity to look back at its rich history.
Above: Carpet making factory and warehouses, Kidderminster, England Flooring December 2023/January 2024
Above: : Antiquities, Jade www.flooringmagazine.com.au
Curating the classics. Past Forward™ — modern flooring inspired by decades of iconic design. A curated collection of carpet tile defining purposeful, comfortable spaces with timeless style. Discover the collection: interface.com/pastforward
Tile Rekindled Sand
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All Things Carpet
24 After completing school, Oakey answered an ad to work as a carpet designer for Milliken in LaGrange, Georgia. It was here where Oakey and Ray Anderson would meet and be inspired by each other, and where Oakey and his team would begin the work to create many of the designs we are celebrating through the Past Forward collection.
Above: Antiquities Coral, Open Air 401 Natural, Textured Woodgrains LVT Antique Oak The paths of David Oakey and Interface are woven together almost as if by fate. When Oakey eventually went on to study carpet design at Kidderminster College, an engineer by the name of Graham Scott was just a few streets away leading the development of a
new, innovative idea: the Debron carpet tile. It wasn’t long after that Interface’s founder, Ray Anderson, would be in the same neighbourhood licensing that same basic technology for manufacture in the United States.
Past Forward — Remastered, Reimagined, and Remade Of course, Interface’s innovations only began with carpet tile. Ray Anderson had a vision to not only to change the world from rolled carpet to tiles, but also to produce products in a way that restored the world. Oakey, inspired by this bold vision, did his part to design some of the most radically innovative products that fulfilled that promise to Interface’s customers.
The Past Forward carpet tiles are manufactured using processes and materials that deliver a low carbon footprint and are constructed with recycled content. Interface’s sustainability journey is at the core of everything they do, and this collection is no exception. The Past Forward carpet tiles are manufactured using processes and materials that deliver a low carbon footprint and are constructed with recycled content. It’s fitting that all those years ago, David Oakey became acquainted with the carpet industry as he watched vibrantly coloured wool waste nourish the earth beneath his father’s crops—a stunning metaphor for the history, beauty, and sustainability at the centre of this collection and all that Interface does. To learn more about Past Forward, please visit the website.
Above: Retrospec Olive, Open Air 402 Natural Flooring December 2023/January 2024
web www.interface.com/pastforward s
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Protile Xpress Collection Refreshed For 2024 AFS Flooring is proud to continue its longstanding legacy of providing unbeatable prices and lightning-fast availability of carpet tiles with Protile’s refreshed 2024 Xpress carpet tile collection. All their quality carpet tiles are stocked in substantial quantities locally in the Melbourne warehouse, ensuring your project gets the materials it needs without delay. Whether you're an architect, designer, or contractor, Protile's collection ensures you'll find the perfect fit for your projects. Say goodbye to long waits and hello to immediate availability without blowing the budget.
properties while providing superior comfort and exceptional acoustics.
Above: Harbour / Protile Xpress Protile is the go-to solution for versatile commercial carpet tiles, perfect for commercial sectors like hospitality, healthcare, retail, offices, and more. Renowned for their hard-wearing durability, Protile carpet tiles withstand heavy foot traffic, ensuring longevity for years to come. These tiles demand minimal maintenance and feature stain-resistant
Above: Hideaway / Protile Xpress Explore Protile's collection today and discover the seamless blend of quality, affordability, and durability, offering the perfect solution for your next commercial project. web www.shopqep.com.au s
READY TO GO WHEN YOU ARE!
YOUR EXPRESSWAY TO FLOORING EXCELLENCE Ready to elevate your space with stunning, budget friendly carpet tiles? ProTile Xpress offers an expanded collection to match your project, with locally stocked inventory ensuring fast delivery.
P: 1300 737 155 | E: salesaust@qep.com www.shopqep.com.au
RANGE REFRESHED FOR 2024
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Meet your carpet’s best friend – Dunlop Underlay
C
arpet is the most popular flooring solution on the market, due to its aesthetic, performance properties and environmental benefits. When choosing and installing a carpet, what goes underneath is one of the most important decisions. A quality underlay will enhance the advantages provided by installing carpet and ensure the carpet looks new for longer. Dunlop flooring has been Australia’s market leader in carpet underlay and timber flooring solutions for over 50 years. As Australia’s largest provider of quality foam underlay, they have been committed to offering top-notch flooring performance for all Australians in both residential and commercial settings. A Dunlop underlay can prolong the life of your carpet, keeping it looking newer for longer. A quality underlay can also provide savings on heating bills due to its outstanding thermal insulation properties, reduction in noise transfer and improved acoustics between floors. Selected premium Dunlop underlays are carefully treated with Dunlop Fresh Living, which is a proven anti-microbial, which protects against dust mites, damaging bacteria, mould and mildew which are all significant triggers for asthma hay fever and eczema. It also prevents odours and provides outstanding freshness. Dunlop carpet underlay is 100% recyclable and manufactured from 90% recycled materials which means choosing Dunlop helps leave a lighter footprint. Dunlop runs its own recycling program, Recycle by Dunlop, encouraging retailers to return their used underlay to help make new underlay. Its products are environmentally friendly, achieving a maximum green star rating of ‘gold’ for sustainability and indoor quality. Dunlop Carpet Underlay is accredited by
appearance and retention. This means a longer interval before replacement is necessary, maintaining a higher quality finish. Additionally, underlay helps minimize the visual impact of minor floor imperfections.
the Carpet and Rugs Institute’s Green Label program, a program that identifies products that are low in VOC’s which help promote superior indoor air quality. A high-quality carpet underlay plays a pivotal role in enhancing the long-term durability and performance of carpets, maximizing the advantages of their installation.
Choose Warmth The thickness of a carpet is a key factor determining its thermal insulation properties. Installing a carpet over underlay or carpet cushion increases thermal insulation, reducing energy costs for heating and cooling. A study by Wools of New Zealand demonstrated potential energy savings of up to 12.8% for heating and 11.7% for cooling, emphasizing that thicker carpets yield greater energy efficiency. Carpet underlay further amplifies these benefits, achieving optimal thermal advantages when covering a large area. Many quality underlays are compatible with underfloor heating systems, which have become popular in retail, commercial, and residential settings. Hydronic slab heating, when combined with carpet and underlay, provides radiant heat without making the floor feel warm to the touch. Choose Durability High-quality carpet underlay significantly extends the life of the carpet, safeguarding the investment made in its installation. The underlay absorbs impact forces, reducing wear on the carpet and enhancing its
Flooring December 2023/January 2024
Choose Peace and Quiet Installing quality carpet and underlay is an effective method to eliminate excessive noise, especially impact noise from footfalls, chairs, and dropped objects. This is particularly crucial in multi-residential projects and homes with active children. Carpet paired with high-quality underlay controls sound reverberation, preventing sounds from bouncing off surfaces and contributing to ambient noise levels. This reduction in noise levels creates a balanced acoustic environment, promoting better communication, relaxation, and concentration. The installation of carpet and quality underlay is instrumental in bringing down long reverberation times to an acceptable level. Choose Comfort Carpet underlay adds an extra layer of comfort underfoot, ensuring that the new carpet feels exceptionally good to walk on for an extended period. The softness and comfort provided by the underlay enhance the safety qualities of the carpet, offering optimal protection against serious injuries resulting from slips and falls. Additionally, underlay reduces foot fatigue by cushioning the foot and minimizing the impact on joints. In essence, investing in high-quality carpet underlay is not just a choice; it's a strategic decision that elevates the overall performance, durability, and comfort of your carpet, promising lasting benefits. web www.dunlopunderlay.com.au s
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We are always working to take our underlay to the next level, whether it’s through innovation or sustainability. This time, we are excited to present to you a more sophisticated and modern way to see underlay with our new branding and new offerings on our Dunlop Underlay website.
Choose Comfort
Choose Peace & Quiet
Improves softness of the carpet
Reduces noise transfer
Choose Warmth
Choose Durability
Retains more heat in the winter
Improves carpet appearance and retention
COME HOME TO COMFORT Find out what we’re made of at dunlopunderlay.com.au or scan the QR code to find out more.
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Is carpet allergy friendly?
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e tend to think of air pollution as a risk faced outside, but the air we breathe indoors can also be polluted. Around two out of five Australians have allergies, including most people with asthma. The quality of indoor environments in homes and workplaces plays a crucial role in our overall health and well-being.
Kristine Collins, Product Manager SEBO Australia.“There are specific vacuum cleaner features that are best suited to different floor types to maximise debris removal. SEBO provides assistance on selecting the right vacuum cleaner for the floor type. The right vacuum will help ensure a carpet not only looks good, lasts but is hygienic too.”
“Some sources say people with asthma and allergies should replace carpet with hard flooring, but this isn’t always the best option,” states National Asthma Council Australia’s Sensitive Choice Manager Adele Taylor. “Carpets can trap allergens in their pile, while hard floors allow the allergens to float around. In addition to, some modern carpets contain products that reduce mould and dust mites, which are common asthma and allergy triggers.” Carpet provides many health benefits including the positive effect a properly maintained carpet has on indoor air quality (IAQ).
Why your vacuum matters Carpet maintenance includes vacuuming and vacuuming carpets with a SEBO is a great way to improve indoor air quality. Using the right SEBO vacuum cleaner to properly maintain floors can help purify the air. “HEPA filtration alone does not clean carpets.”
SEBO bagged vacuums feature a convenient hygiene lid to seal the Ultrabag after it is full – no dust or allergens (such as mould spores, pollen or pet dander) will escape into the ambient air.
Carpet a healthy option for allergy sufferers Brease carpet is an innovation in carpet technology made by Beaulieu Australia. Treated to prevent the growth of bacteria, mould, mildew and fungi, Brease carpet has been especially developed to be asthma and allergy friendly. “One of the most important steps in caring for your carpet is regular vacuuming”, states Beaulieu Australia’s National Sales Manager Mark Gannon.“A good quality vacuum cleaner, such as SEBO, is critical to extending the life of your carpet, sustaining optimum performance and appearance levels and a healthy indoor environment. It is recommended to use either an upright or quality barrel vacuum cleaner fitted with a power driven rotating brush”.
Flooring December 2023/January 2024
SEBO Vacuums the best for hygienic clean carpet Made in Germany, SEBO vacuum cleaners are recommended by carpet manufacturers for effective debris removal all whilst providing care to carpet fibres. Professional cleaning heads in combination with high performance filtration and sealed debris disposal system make SEBO barrel and upright vacuum cleaners the choice for a healthy carpet. They are not only perfect for carpets; SEBO upright and barrel models are proven on all types of flooring –carpets and rugs, solid and engineered wood floors, laminates, ceramics, natural stone, etc.
Sensitive Choice approved products SEBO Domestic Vacuum Cleaner Models are approved by the National Asthma Council Australia’s Sensitive Choice Program. The equation is simple Carpet + SEBO Vacuum = Better Indoor Air Quality. web www.sebo.com.au s
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Design & Trends
30
Flooring Forward: Forbo’s Preview into 2024
S
tep into the future with an exclusive sneak peek of what’s installed for 2024. Forbo is overhauling two large collections, revealing trend-setting colours and designs, and introducing fresh new trade-only flooring options, including general-purpose vinyl, homogeneous vinyl, and safety flooring, all tailored to meet your daily needs. This year marked a breakthrough with their innovative Marmoweld ETU (easy-to-use) seam solution for Marmoleum flooring—an exclusive colour-matching paste designed for a faster and simpler alternative to traditional heat welding that not only achieves visual seamlessness but also offers a long-lasting flooring finish.
Marmoleum Solid's seamless connection to modern nature Get ready to experience a harmonious connection with modern nature through
Forbo’s climate positive (cradle to gate) flooring, Marmoleum Solid. Crafted from natural raw materials, this collection enhances aesthetics and contributes to your well-being. Its balanced colour palette effortlessly aligns with contemporary trends while staying true to its natural essence. Paired with Marmoweld ETU seamless seam solution, it is the ultimate combination for a natural, stunning, and long-lasting flooring solution.
nursing homes, and senior residences. The neutral colour palette, complemented by vibrant accents, seamlessly integrates with the Step safety vinyl and Sphera homogeneous vinyl floor coverings, ensuring a harmonious design that flows seamlessly from the floor to the wall.
Stepping it up Step confidently into a new era as Forbo’s renowned Step safety flooring collection introduces a harmonious 'Balance' of trendsetting colours and unique designs, setting a pioneering standard in safety flooring aesthetics. But that's not all – the journey continues with Onyx Harmony, a durable vinyl wall covering tailored for healthcare facilities,
Forbo’s dedication to your projects extends beyond aesthetics; they are ramping up their investment in local stock holding. This ensures not only trendsetting designs but also maximises our capability to meet your day-to-day project requirements. Technical backup and training will also receive a significant boost with the addition of a new technical department and installer training. Consider this a sneak peek into what 2024 has in store, with more innovative collections on the horizon. Stay tuned for an exciting year ahead. Please register your interest today at www. forbo-flooring.com.au/2024-collections to be among the first to explore the new collections. Your dedicated Forbo representative in your local area will ensure you're the first to know and organise the delivery of the new sample folder as soon as it becomes available. s
Flooring December 2023/January 2024
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A NEW ERA OF LUXURY VINYL TILES
Introducing Forbo’s new Allura flex” LVT collection. Engineered with a double glass reinforcement for exceptional dimensional stability while remaining incredibly easy to cut and install. Choose from two wear layer options: 1.0 mm – The ultimate heavy-duty choice for heavy commercial applications, providing unparalleled durability and acoustic comfort. 0.55 mm – True-to-life designs with impressive acoustic performance. Available in over 64 stunning and modern designs to transform your space.
Discover the new collection at: www.forbo-flooring.com.au/allura
Image: Allura flex 60064 | whitewash elegant oak
Design & Trends
32
Introducing, Biophilic Home
E
Botanical design We are witnessing a trend of horticultural influence in interior design, with an increase in the use of patterns, gradients and organic shapes inspired by nature and foliage. Where plants are too much of a commitment, designers are integrating organic green pigments and natural fibres in their choice of ceramics, accents, and finishes, to echo the imperfections of nature.
xplore the latest trend report from Godfrey Hirst to help guide selecting complementary flooring.
Godfrey Hirst have a passion for all things interior design. Their expert team are at the forefront of cutting-edge designs, bringing the latest colour and style trends to floors globally. Their carefully curated interior trend reports highlight new and emerging trends, and how these can be bought to life in the home with Godfrey Hirst. Biophilia focuses on human’s innate love of nature, suggesting a genetic connection to the natural world built through centuries of living in agricultural settings. Driven by the global desire to embrace and protect the environment, we are now seeing natural elements being incorporated at every level of interior design, from organic materials right through to large-scale green spaces. From natural parks to dog parks, we are now spending more time outside than ever. Indoors, we have also seen a large increase in the purchase of indoor plants, with the plant parent craze at an all-time high.
Neutral warm tones of ecru flooring complement the leafy green colour palette of the sprawling indoor plants. Homeowners are looking to source more organic material to replace traditional resources, offering a unique and authentic finish.
Flora-inspired elements Natural elements like bamboo, rattan, organic cotton and raw edges add depth to your home design, while maintaining a connection to nature. Large plants in pots, such as palm trees, ferns, and snake plants, can add volume to indoor and outdoor spaces and serve as a perfect complement to furniture, decor, and other plants in bloom.
How can you promote biophilia in your home? When embarking on your design journey, it's important to take nature into consideration every step of the way, from selecting flooring to choosing furniture. Spaces filled with natural light not only benefit plant life but also create a seamless transition between the indoors and outdoors – creating a stronger connection with → 34
We are craving experiences with nature in our daily lives As the line between indoor and outdoor spaces becomes blurred, homeowners are placing more importance on creating courtyards, gardens, and incorporating plant life into their designs, to experience the mood-boosting effects of nature. With an increasing number of us working from home, these biophilic elements are highly sought after for their ability to promote wellness and create a positive atmosphere.
Flooring December 2023/January 2024
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Biophilic Home Taking nature into consideration ever y step of the way.
Metropol 1200 305 Natural Hardwood
Discover the full trend report at Inspirational 525 Birchwood
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Design & Trends
the environment. Consider fibres that reflect natural elements of stone, vegetation and wood, providing organic forms. Be brave, tap into your inner plant maximalist, embracing unique species and rustic planters. In urban spaces, you can introduce smaller herb pots into kitchens, or pay tribute to nature through biophilic patterns or colours. Dive deeper into plant health, growth and lifecycles to understand how to better care for your plants.
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About Godfrey Hirst Godfrey Hirst is privileged to draw on over 150 years manufacturing experience in Australia and New Zealand. The Godfrey Hirst name is truly synonymous with Geelong, dating back to 1865 when the Victorian Woollen and Cloth Manufacturing company was established as one of Victoria’s first textile mills. From high quality Australian and New Zealand Made wool and synthetic carpets, hybrid, timber, laminate and vinyl hard flooring, our goal is to connect you with the right product. Today, thousands of metres of carpet are produced in their facilities in Australia and New Zealand, and both their carpet and hard flooring are supplied across Australia and New Zealand and around the globe.
Flooring December 2023/January 2024
Their local investment in people, manufacturing, warehousing and distribution provides total supply chain capability, ensuring quality control and consistency from product design, right through to delivery. Godfrey Hirst are proud to have a loyal and long serving inclusive and diverse workforce while managing organisational renewal to ensure an excellent mix of new thinking and deep knowledge. They proudly operate four carpet manufacturing facilities, three yarn processing facilities, 10 distribution centres, and 14 sales offices across Australia and New Zealand. Currently, Godfrey Hirst employs over 1,000 people, of which roughly half are employed in Australia and half in New Zealand. For more information visit www. godfreyhirst.com s
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Design & Trends
35
The Design Duo and Godfrey Hirst
A
lisa and Lysandra, or The Design Duo, have just completed their highly anticipated Twin Off.
After their 2013 win on The Block, the designers have built their businesses, Alisa and Lysandra Interiors and A.live Body. From 2018, they have showcased their incredible design projects, both residential and commercial, with their series The Design Duo.
Choosing from our Hycraft range of wool carpets, Alisa used Montrose in colour 510 Gindera, while Lysandra used Chatsworth in 510 Devonshire. As well as the luxurious, velvety feeling underfoot, Alisa and Lysandra appreciated wool’s natural insulating properties, keeping their homes warmer in winter and refreshingly cool in summer.
Above: (left) Lysandra’s Master Bedroom and (right) Alisa’s Master Bedroom. Photography: Jenah Piwanski
With their love of natural materials in their interior design projects, Alisa and Lysandra featured wool carpet in the bedrooms, WIR, living rooms and study, and engineered timber in the kitchen, dining, and entranceway. The Design Duo Twin Off spans across six episodes, following Alisa and Lysandra as they build their own family homes, side by side. Every week, a new episode is aired, featuring identical rooms from both houses, showcasing their unique style and designs.With a healthy level of friendly competition, the series revolves around viewers guessing which design will stand out most. Godfrey Hirst are thrilled to have been part of this fun project by supplying both carpet and hard flooring for each home.With contrasting light and dark flooring for the two homes, it was exciting to be witnessing viewers' reactions as each room was unveiled.
“When it came to selecting the floor finishes for our own homes, we knew we couldn't go past the allure of wool and real timber from Godfrey Hirst!”
Above: (left) Lysandra’s Entryway and
(right) Alisa’s Master Entryway. Photography: Jenah Piwanski
Above:: Alisa’s Kitchen. Photography: Jenah Piwanski
Above: Alisa & Lysandra in Alisa’s home. Photography: Jenah Piwanski
Lysandra chose a darker colour palette, with Corsica Oak in colour 180 Coffee Oak complementing the darker and cosier finishes, and Alisa chose Corsica Oak in colour 510 Coastal Oak, for a more light, airy atmosphere. With no two planks alike, the unique grains and textures of the real timber brings an authentic look to the design.
Flooring December 2023/January 2024
Above: Lysandra’s Kitchen. Photography: Jenah Piwanski
Godfrey Hirst have loved following along with this exciting series, as well as watching our products set in Alisa and Lysandra’s stunning homes. s
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Window Furnishings
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Top tips for selling window furnishings Brought to you by TWO Australia
A
s savvy business owners, you know that providing comprehensive solutions to your customers is key to success. By expanding your product lineup to include window furnishings, you not only enhance your offerings but also cater to a wider range of customer needs. To truly excel in this aspect of your business, you must approach selling shutters, curtains, roller blinds and outdoor shades thoughtfully. Rest assured that with the right strategies and top tips, you can increase your revenue and position your business as a leader in the industry. Let us show you how.
measurements, style preferences, material choices, and any unique requirements they may have, such as child safety features or motorisation.
Expand your product offering with TWO Australia shutters, curtains, roller blinds and outdoor shades.
Product Suitability and Considerations To ensure that customers are satisfied, it is essential to evaluate the suitability of the product based on type of property, usage areas, and environmental conditions. For rental properties, high-use areas, and windy locations, robust products are necessary. For wet areas, water-resistant options are a must, while stainless steel hardware is recommended for coastal areas.
Understanding Customer Needs Understanding your customers' needs is key to providing them with the best possible experience. To achieve this start by discovering what type of window treatment or outdoor shade they are interested in, and then dig deeper to uncover the specific problem they are trying to solve. Do they need privacy, light control, insulation, UV protection, temperature regulation, keeping insects out, or enclosing a room?
Be mindful of the customer's perspective both from inside and outside the home and the substrate where the product will be installed. It is crucial to pay attention to warranty limits concerning the size required and select the product and colours thoughtfully.
Additionally, knowing the customer's budget is vital to tailor your recommendations to their financial constraints. Ask about
By asking these questions, you will be able to provide personalised recommendations that meet their needs and budget. Not only will this make the customer feel heard and valued, but it will also increase their satisfaction with your service. Remember, by being attentive and empathetic to your customers' needs, you will create a positive and long-lasting relationship with them.
increase and explain that there may be a slight variance in colour. TWO Australia’s standard variability is within a +/-5% difference between the swatch or provided sample and the finished product. If you are confident about your measurements and your product knowledge, aim to quote the customer on the same day. This proactive approach can set you apart from your competitors and may lead to a quicker decision from the customer. Make sure to add a detailed explanation of the product specifications per opening/location.
Premium Sampling Tools Finally, to unlock the door to successful sales you need premium sampling tools that blend impressive aesthetics with practical functionality. First impressions last, so you need a set of sampling tools designed to captivate and build trust, even among the most discerning customers. TWO Australia's sampling line features sleek designs and practical flexibility, with each item serving a distinct purpose. This ensures a seamless and enjoyable selling experience. If you decide to embark on the journey to excel in selling window furnishings, TWO Australia is here to support you every step of the way. Visit two-australia.com to find out more. s
Choosing Colours and Providing Quotes When helping customers choose colours, suggest that they select from the latest swatches available for standard ranges. If they are interested in custom-painted colours, inform them about the potential lead time
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Spotlight on a Franchisee
38
A Trusted Name David Smit started out in the flooring industry immediately after leaving school. With twenty years’ experience ‘on the tools’ working for others and then running his own installation business, David and his wife Angela looked to the next step; launching their own shop. For this important step, they chose Andersens. David and Angela had been researching flooring franchises for some time and had decided to join Andersens. Angela said,“We were very impressed with Andersens; our values lined up perfectly with theirs. It might sound cliché, but they are very much like a
family. We can pick up the phone and call absolutely anyone on the board, the CFO, even Rowan Hodge, the CEO, and they are always happy to help.” And so, in September 2020 Angela and David purchased Crestia Carpets, an existing independent flooring outlet in Wagga Wagga, NSW known locally as ‘Wagga”. David recalls, “When we first converted to Andersens the Crestia store was run down but we were well-funded by Andersens with signage, rebranding and even revamping the store. Andersens have always provided as much help as we need, whenever we need it. We never feel like we are on our own.”
National Expansion Andersens is expanding and locations for new stores are available nationally. The Wagga store is one of the southernmost outlets at the moment, along with Adelaide and the ACT. Wagga is a major regional city in the Riverina region of New South Wales and the state's second largest inland city after Maitland. Located midway between Sydney and Melbourne; Wagga Wagga was once a contender for the site of Australia’s capital. The city is home to training camps for all three of the armed services, including the well-known army training ‘Kapooka,’ constructed in 1942. David says,“We have a somewhat transient population in Wagga, with the military training camps, a major university and two training hospitals. We are always busy; in fact, over my 20-odd year career so far in the industry, I cannot think of a single day without a job. We mostly do domestic work but find we are getting more commercial jobs as we develop. These include a veterinary hospital, a sawmill, shops, and schools.” Wagga has more competition than most cities, but the Andersens name is a terrific bonus for us.”
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Spotlight on a Franchisee BE PART OF A TRUSTED NETWORK Franchise Opportunities Available Nationally
“Hello Possums” Wagga Wagga was put on the international map by comedian Barry Humphries. The wife of Sir Les Patterson, Dame Edna Everage ‘reportedly’ came from there. Other notable (real-life) Australians from Wagga are Wayne Carey; Geoff Lawson; Mark Taylor; Tony Roche; and Yellow Wiggle Sam Moran. The bushranger Mad Dog Morgan bailed up the police magistrate in 1863 and for dinner conversation you could mention the Chiko Roll, which debuted at the Wagga Agriculture Show in 1951.
An Award-Winning Team At the Andersens National Conference in September the franchise took out the Jack Andersen Award – Franchisee of the Year, Best Store for NSW/ACT/SA, and Best Store for Local Area Marketing. Angela says, “We admire so many of the other Andersens outlets; this was totally unexpected.” Andersens value their franchisees; they don’t just look at turnover, every part of the franchise is valued. David adds, “We couldn’t have achieved this in such a short time without the support of our amazing team.” Crestia by Andersens, as it is often called, is a proud, locally owned and operated family business. Angela says, “We love meeting and helping people. We pride ourselves on client satisfaction, excellence in the industry and being a provider of a great work environment. David and I are ingrained with country values; you do what you say and treat every customer as you would your mother.” David adds, “Our flooring experience spans more than 6 decades. We believe our excellent customer service is the difference that puts us well and truly above our competitors, building on the trusted name that is Andersens. s
Join our Community of Thriving Business Owners. Franchise Opportunities Available Nationally
MORE INFO CALL CRAIG THOMPSON ON 0448 308 703 OR EMAIL
cthompson@andersens.com.au andersens.com.au/franchising
Industry News
40
Talking Point with Brett Sturgess Article by Brett Sturgess, Managing Director, MJS
T
he thing that I love the most about the Australian flooring industry, is that it’s a mum and dad industry, yes we have corporates within the manufacturing space but largely when you get into the layers down stream of this, the distributors, the importers, the commercial contractors, flooring retailors and the installers-it’s Mum and Dad Australia and it’s a beautiful industry that’s been good to so many families over the years! And the Sturgess family is one of these families. Founded by my late father, Mervyn John Sturgess (MJS) and his late wife Ruth back in 1967, MJS is now a third-generation family company with the grandchildren now taking up positions within the family business and watching it evolve is one of the things I love most about working within the family business! Whilst a third owner of MJS, I have a peculiar connection with my ownership in that I don’t think that they are actually my shares to sell, if in fact they were for salewhich they are not. My relationship is one of “custodian” as I feel like I am in the family relay race having had the family baton passed to myself from my late father, now as MJS’s custodian and manager, getting ready to pass it onto the next generation of Sturgess’s coming into the family business. In viewing myself in this custodian role, whilst I apricate what the pioneers, our parents did for now our industry , I also feel that we now have a responsibility to the next generation in leaving our industry in a better place than how we received it, we need to continue to develop, professionalising our industry insuring sustainability for the next generation-in
essence we need to leave behind a positive legacy.
achievements of the Australian flooring industry as we move forward together!
With this in mind last year’s inaugural FCIA Gala Ball held in Melbourne at the Plaza Ballroom was a sliding door moment for the Australian flooring industry. As it was the first time in my 35 plus years within the industry that we had a Gala Ball for the entire flooring industry to enjoy! A complete melting pot of the national manufactures, distributors, contractors, retailors, installers and apprentices, celebrating the achievements of our industry which hopefully now cements the FCIA Gala part of the legacy that we leave behind for the future generations to enjoy!
Please visit the website to register and be part of the FCIA 2024 Gala event. Email: info@fcia.org.au web www.fcia.org.au s
As the current Chair for the FCIA, I again invite the entire flooring industry to network, collaborate and celebrate the
Flooring December 2023/January 2024
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The Annual
FCIA Gala
FCIA looks forward to welcoming you to our Gala Ball. Join us in celebrating the achievements of the FCIA and the flooring industry. The night will include awards for apprentices and employers along with the FICA life time achievement award. For more information email info@fcia.org.au.
When
Where
6:30pm - Midnight 2 March 2024
Plaza Ballroom
Individual Registration
$295 Members
$350
Non-Members
191 Collins Street Melbourne 3000 VIC
Corporate Table (10 Guests)
$2950 $3500 Members
Non-Members
Email Gala to info@fcia.org.au to secure your space
Premium Table
(10 Guests + Premium Benefits)
$3950
Members Only
Industry News
42
Apprentice Charity Workshops - 2023 Article by Fiona Wischnewski, CEO, FCIA 2023 has been a busy but very exciting year for the FCIA and the Apprentice Charity Workshops. We started the year by holding our first 2023 workshop in Wagga Wagga, where eight spritely young flooring apprentices spent a hot week replacing the floors at the Turvey Park Girl Guide Hall.
During their time at the workshop, they laid commercial vinyl in the kitchen, carpet in a breakout room and vinyl planks in a design in two other break out rooms. During this time, we were also fortunate enough to have six students from two local high schools visit the workshop and watch what the apprentices were doing. The students were able to participate in some basic flooring processes which gave them an insight into what a flooring installers job will entail.
In June, we held our second workshop at SAHSSI House, which saw seven apprentices come together to replace the floors in the whole house. This included laying vinyl planks in the lounge, kitchen and dining room, carpet in the bedrooms and landing and commercial vinyl in the bathroom and toilet.
Our last apprentice Charity Workshop for 2023 was held at Ronald Macdonald House Randwick, where the apprentices laid the floors for three family apartments which had just been renovated. This time the workshop was split over two smaller ones with a training day at Mapei in between.
The third apprentice Charity Workshop was held at the end of July together with Terry Bros Carpet Court Forbes. During the week, eight apprentices from Cowra Carpet Court, Forbes Carpet Court and Parkes Carpet Court came together to replace the floors of a local building. This workshop gave the apprentices intensive, practical experience in areas of flooring installation and enabled the apprentices to capture evidence required for their assessments, supported their training and skills development and allowed them to learn specific laying techniques from product specialists and industry experts.
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Industry News Each workshop hosted three apprentices who worked diligently to install the floors at a high standard.
At the workshops, all apprentices worked hard and displayed a great attitude and work ethic. They all worked well as a team to get the job done and were able to hand over very professional floors. Thanks again to all our members who support these workshops and make them possible: • Mapei • Polyflor • MJS Floorcoverings • Signature Floors • Ardex • Karndean • Forbo • Nexus s
Investing in the future through trainIng FCIA is working hard to help set standards for the industry through skills development, attract new people into the industry and to work with industry in finding solutions to our skills. This is being done through the following initiatives: • • • • • •
On the job apprenticeship training program Apprentice charity workshops Career Days Insurance Program specifically for the flooring industry VISA’s for Skilled Migrants FCIA Gala Ball
For more information on the FCIA or FCIA membership please contact Fiona Wischnewski or email info@fcia.org.au
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Insurance Matters
44
Four steps to defend against cyber risks Article by Nathan Ray, Flooring Protect
G
reetings floor leaders. In the fastpaced world of flooring, where every business decision counts, protecting your company from cyber threats is critical. Flooring Protect Insurance Brokers offers you this helpful guide in four steps to defend against cyber risks.
Step 1: Learn about the cyber threat landscape Flooring companies confront challenges like as shutdowns, malware, and unauthorised access in the delicate dance of the digital world. Recognising these difficulties is the first step in protecting your company against potential interruptions and financial losses. Step 2: Stay current on industry trends The trend towards online ordering and payment systems is convenient, but it also creates risks. Watch out for fraudsters that try to manipulate websites, intercept invoices, and target payment channels. To proactively manage these risks, stay educated. Step 3: Gain knowledge from actual cases in the flooring industry Examine actual occurrences in the flooring industry of cyber incidents to understand the possible consequences of cyberattacks. These examples, which range from ransomware attacks to business email compromise, highlight the significance of effective cybersecurity procedures. Example 1: Business Email Compromise (BEC)
A flooring retailer experienced a BEC event when a staff member clicked on a phishing email. Though no payment requests were successful, the incident incurred significant
costs. Cyber Insurance provided cover for $25,000 in forensic IT costs and $41,000 for incident response and legal costs, totalling $66,000. Example 2: Fraud using Social Engineering
A flooring wholesaler fell victim to social engineering when an accounts person received an email from what they believed to be a regular supplier. Cyber Insurance provided cover for financial loss within the Social Engineering section of cover and paid $106,000 for the incident. Example 3: Ransomware Attack
A flooring manufacturer faced a ransomware attack after an employee opened a malicious email. Data Recovery & Business Interruption cover within the Cyber Insurance policy covered the $80,000 cost for system restoration and $350,000 for loss of business income, totalling $430,000 for the incident. Example 4: Network Attack
A flooring installer's website suffered a DDoS attack, rendering it inaccessible for six hours. Cyber Insurance coverage reimbursed $18,000 for increased working costs of the business, $23,000 for specialist IT costs, and $142,500 for lost sales and revenue, totalling $226,500 for the incident.
Flooring December 2023/January 2024
Example 5: Staff Negligence
An employee at a flooring contractor's office ignored internal policies and opened a harmful file attached to an email. Cyber Insurance Incident Response covered $18,000 for increased staff costs, $50,000 for business interruption costs, $100,000 for forensic investigation and response services, and $10,000 for incident response manager fees, totalling a whopping $178,000 for that one click.
Step 4: Tailor your cybersecurity strategy with cyber insurance Enhance your cybersecurity strategy with a tailored Cyber Insurance policy. Follow the lessons and claims examples of others in your industry and get cover with options including privacy notification, crisis management, social engineering protection, data recovery, business interruption, and network attack coverage. We invite you to take these four crucial steps towards cybersecurity excellence and safeguard your business, protect your reputation, and secure success in the digital era. Scan the QR code to begin your path towards stronger cybersecurity insurance protection. s
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SCAN FOR A QUOTE
Software
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Improve your business: Use the right business management solution Article by Chris Ogden
A
recent trip to Sydney reminded me how satellite navigation has changed our lives. It has removed the need for maps, making navigating large, unfamiliar cities much easier, quicker, and less stressful. It's not hard to understand why this is; from our phone or the screen in our car, we can see where we are, the route to our destination, and how long it will take to get there. We can even see areas of congestion and alternative routes. So it occurs to me that if we can improve our travelling experience using technology, why aren't we using it to improve how we manage our flooring businesses? Many of us in the industry are like the tourist persevering in using maps; we waste time, make bad decisions, get stressed, and we quite literally cannot know where our business is heading. While in Sydney, we visited a client. Like all of us, over recent years, they have had to look hard at their businesses to accommodate the changing environment. They have made significant changes based on data available out of RFMS. They are using their business management system just like we used our satellite navigation app to find their store.
pipeline? What information do you have when considering the direction you want the business to take?
A reader might think I am straining the analogy between satellite navigation and business management. Maybe, but how quickly can you access financial information about last month's trading, and how does it compare to the same month the previous year? How is this month tracking? How much new business has your sales team written, and what is the value of jobs installed and invoiced this month? What's happening with margins, and are you on track to hit budget? How much work do you have in the
These questions are just the tip of the data iceberg. We need access to data to make good decisions. Yet, most flooring businesses cannot access it because their business information sits in silos across numerous processes and systems that don't talk to each other; the various steps in the process of selling flooring can be highly disconnected. Worse, whenever a job moves from one process to another, information must be handled again and rekeyed into the next stage. When I talk to potential clients, the most common pain they are experiencing is handling the same information multiple times and the resulting issues when it's missed or done incorrectly.
If we can improve our travelling experience using technology, why aren't we using it to improve how we manage our flooring businesses? In a true ERP solution, you enter information only once. Google tells us Enterprise Resource Planning solutions "help organisations automate and manage core business processes for optimal performance." What does that mean in a flooring business? If you were using an ERP solution, such as RFMS, in your business, you would quantify a project in a quantifying application and export all the quantities directly into a quote. When the customer confirms, the quote → 48
Flooring December 2023/January 2024
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YOUR BUSINESS MANAGEMENT SOFTWARE SOLUTIONS FOR YOUR FLOORING BUSINESS
Layers Diary Financials Debtors Quotes Stock
Integration with
Mobile Sales Measuring Reporting Projects
New Customer Relationship Sales Management App Every sales team needs a way to manage the relationship with past, current, and potential customers. CRM provides an efficient and mobile tool to focus on retaining existing customers and gaining new customers with lead workflow and customer communication to drive sales growth. ✓ Lead Management & Workflow
www.rfmsanz.com sales@rfmsanz.com
✓ Communication
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Australia: 1800 229 427 New Zealand: 0800 643 012
Software
48
would become an order from which you would generate Purchase Orders and picking tickets without ever having to reenter any aspect of the project. The same applies to the installation and invoicing stages; you only need to access the data when a change or addition is required.
which might suit a purely retail business or a tradesman. As good as they are, off-the-shelf financial packages are not designed for the complexities of a flooring business, and they don't have the operational tools needed to run a flooring business. At RFMS, we are passionate about our clients using our software to improve their business. If you would like to see what RFMS might do for your business, we would love to show you.
You might feel that your systems suit you, and of course, that's fine. Remember, though, the most significant constriction on your business is not your entrepreneurial skills. The most common thing flooring people bump their heads against when growing their business is scaling the very manual processes they have in their business. One of the things that most significantly erodes the value of a business when it comes to selling it is those same manual systems.
Many people start the business management process with a generic financial package,
Chris Ogden is a consultant and Managing Director of RFMS Australasia (RFMSanz.com), a supplier of IT solutions for the flooring industry. Chris has an extensive background in all aspects of the flooring industry, and he can be contacted at cogden@rfmsanz.com.
BE ACCURATE.
BE EFFICIENT.
BE PROFITABLE.
We need access to data to make good decisions. Yet, most flooring businesses cannot access it because their business information sits in silos.
MEASURE MOBILE • Draw Scale Plans • Add, Delete and Move Seams • Include Doorways and Stairs • Calculate Material Quantities • Create and Email Quotes • Take Signed Acceptance on Tablet • Take Payments Australia: 1800 229 427 New Zealand: 0800 643 012 www.rfmsanz.com
sales@rfmsanz.com
Safety
50 Adapting your workplace for accessibility
A
ligning with Australia's antidiscrimination laws, discover the important role flooring plays in helping to create an accessible and inclusive workplace for individuals with disabilities.
Adapting Your Workplace for Accessibility & Disability In Australia, almost 1 in 5 people have a disability and 45.2% of those employed reported that they had experienced unfair treatment or discrimination from their employer, due to their disability. Furthermore, the unemployment rate of working-age people with a disability is 10%, which is more than double the 4.6% of those without a disability. Due to a lack of employer confidence and awareness, Australia has a disability employment gap of 32%, which is much higher than other countries such
as Sweden’s 9.5% and France’s 9.9%. Debunking the common myths and misconceptions, the latest research review update by JobAccess, the Australian Government’s disability employment hub, seeks to promote the clear benefits and undisputed rewards of hiring people with disabilities.
Ensuring compliance with the relevant anti-discrimination laws in Australia There are several federal laws in place to protect individuals from unlawful discriminatory actions in the workplace and other areas of public life.
Besides complying with antidiscrimination laws and providing equal employment opportunities, facilitating an accessible workplace can help both employees and organisations as a whole, to achieve long-term success.
In addition to federal laws, each state and territory also has anti-discrimination legislation to address regional issues. These anti-discrimination laws cover disability as well as other protected attributes such as age, race, sex, intersex status, gender identity and sexual orientation.
In this article, we’ll explore various types of disabilities, and focus on the important role commercial entrance matting, tactile indicators and stair nosings play in helping to create a more inclusive, and disabilityfriendly workplace.
Concerning disability discrimination, employers must familiarise themselves with the following, but not limited to: • Disability Discrimination Act 1992 • Australian Human Rights Commission Act 1986
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Safety • Fair Work Act 2009 • Disability (Access to Premises – Buildings) Standards 2010 All employees and prospective employees are covered by these protections including full-time, part-time, and casual members, probationary employees, apprentices and trainees, and contractors.
Understanding the various types of disabilities When advocating accessibility, it is essential to be aware and respectful of the highly varying types of disabilities that may present in the workplace. These can include mobility, sensory, and cognitive disabilities - some of which may also be invisible.
51 Slip-resistant entrance mats help to prevent slip and fall accidents Absorbing moisture and dirt from shoes, slip-resistant entrance mats help to prevent slip and fall accidents caused by wet, slippery surfaces or the presence of trip hazards. By trapping dust, debris and other contaminants at the door, entrance mats can also help to improve indoor air quality, which is especially important for those with allergies or respiratory conditions.
Unlike residential entrance mats or standard doormats, commercial entrance mats are specifically engineered to provide a safe, slip-resistant surface for foot and wheeled access within high-traffic environments. Minimising the risk of slips, falls and other safety hazard liabilities, you’ll often find them installed at common entry points such as doorways, foyers, and walkways.
Under the Equal Opportunity Act 2010, disability can include: • physical, psychological or neurological disease or disorder • illness, whether temporary or permanent • injury, including work-related injuries. The more aware you are, the more you can prepare and adapt your workplace to be inclusive. Understanding the important role entrance matting, stair nosings and tactile indicators play in creating a more inclusive and disability-friendly workplace Whether it’s vision impairments or other forms of disability, we must ensure dignified, safe and independent access for all members of our community. From installing nonslip matting at entrance and exit points, to installing floor and safety features such as tactile indicators and stair nosings, there are many ways for building professionals to comply with safety regulations and antidiscrimination standards.
Above:: Classic Integra Vantt Matting Flooring December 2023/January 2024
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Safety Tactile indicators provide important directional and orientation cues In general, there are two main types of tactile indicators – Warning Tactile Indicators and Directional Tactile Indicators.While both provide important directional and orientation cues for the blind and vision impaired, they serve slightly different but complementary purposes.
52 Directional Tactile Indicators Directional tactile indicators are textured features comprising directional bars, installed onto walking surfaces to provide directional orientation. These directional TGSIs assist blind and vision-impaired pedestrians to determine and navigate their next best accessible path of travel. Commonly installed in open areas to assist with continuous navigation, directional tactile indicators also guide people to safely deviate from one path of travel to another.
Above: Directional and warning tactiles provide orientation cues
Warning Tactile Indicators Warning tactile indicators, also commonly referred to as hazard tactile indicators, are textured features installed onto walking surfaces to function as a ‘stop’ sign. These warning TGSIs alert any pedestrians who may be blind or vision-impaired of potential hazards in their path of travel, prompting them to stop and assess the situation before moving forward.
Above: Classic Tredfx Fibreglass Directional Tactiles
Stair nosings help vision impaired people navigate stairs confidently and safely A profiled strip of material, commonly aluminium, stair nosings are installed on the
‘nose’ of a step to provide an anti-slip surface and allow people with vision impairments and disabilities to navigate stairs confidently and safely. Stair nosings with a luminescent insert make the step edge more visible, a crucial visual aid for partially sighted people or in situations of power failure. The importance of installing tactile indicators and stair nosings with sufficient luminance contrast The Australian Standards AS/NZS 1428 requires a minimum level of luminance contrast between certain building elements, and this is reinforced by the Building Code of Australia (BCA). To comply with Australian Standards, both Tactile Indicators and Stair Nosings must achieve a minimum luminance contrast. This ensures that the vision impaired can safely navigate built environments. Classic Architectural Group have a free online calculator that gives you instant luminance contrast results for your chosen substrate and tactile indicator or stair nosing, with a pass or fail to Australian Standards. You can also have a report with your results emailed to you immediately.
Above: Classic Tredfx Fibreglass Warning Tactiles
Flooring December 2023/January 2024
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Safety
53 Prioritise inclusive and accessible design with Classic Architectural Group At Classic Architectural Group, the mission is to “make public spaces safe, attractive and accessible to all.” Setting the benchmark for quality access solutions, their products and services enable building professionals Australia-wide to do what they do best. Classic Architectural Group's continually expanding range includes tactile indicators, stair nosings and entrance mats. Specialising in end-to-end fulfilment from initial consultation to final installation, their team can provide expert advice on compliant solutions to ensure accessibility and disability inclusiveness. web www.classic-arch.com s
Overseas News
54 IHGF Delhi Fair 2024
3500+ Exhibitors in 16 Halls and 900 Mart Showrooms. The comprehensive resource for everything in home and living by India’s leading manufacturers the IHGF Delhi Fair, in its 57th consecutive edition, is scheduled from the 6th to the10th of February 2024 at the India Expo Centre and Mart, Delhi NCR. Organised by the Export Promotion Council for Handicrafts, India, this is slated to be a spectacular congregation of 3500+ exhibitors, replete with theme pavilions, regional craft products along with live demonstrations as well as insightful seminars and presentations by industry experts. It is a must attend event to connect with a diverse manufacturing base and likeminded suppliers. The five days trade event, with several curated lines and design affirmations from a cross section of exhibitors ranging from medium and small exporters, artisan entrepreneurs and designers to India’s leading manufacturer exporters, is an inspirational sourcing platform for importers, wholesalers, retail chains, design professionals and
others, interested to stock their reserves for upcoming seasons in home, lifestyle, fashion, furnishing and furniture. This industry led show has 14 broad based display segments collectively offering a full spectrum of thoughtfully curated concepts and products at a single platform. The assortments will feature housewares, tableware, home furnishing, furniture, lamps and lighting, Christmas and festive décor, fashion jewellery and accessories, spa and wellness, floor coverings and rugs, bathroom accessories, garden accessories, educational toys and games, handmade paper products, stationery and leather bags.
Expect more on the growing trend of sustainable products, besides the current themes like rustic, handmade, hand crafted, innovative raw material usages, utilitarian, crossover design interventions and new product variants. Buyer lounges and refreshment zones, cultural shows and buyer assistance offer ease of visitation to all attendees.
Major Product Categories at IHGF Delhi Fair Gifts and Decoratives, Houseware and Home, Utility Lamps and Lighting, Rugs and Floor coverings, Home Furnishing, Furniture and Accessories, Christmas and Festive Décor, Handmade Paper Products and Stationery, Bathroom Accessories, Garden and Outdoors, Leather Bags and Cases, Fashion Jewellery and Accessories, Educational Toys and Games, Candles, Incense and Potpourri. Register at: www.ihgfdelhifair.in/register s
Flooring December 2023/January 2024
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Overseas News
55 More than flooring
T
he 26th edition of DOMOTEX asia/ CHINAFLOOR, scheduled to take place in Shanghai from the 28th to the 30th of May 2024, will celebrate the latest offering from the flooring industry in Asia and beyond. DOMOTEX asia/CHINAFLOOR is a not to be missed event if you are in the flooring business and plan to access Asia’s thriving flooring markets. The 2023 edition, held in July, marked a successful return of the event at the international scene, after the 3-year halt due to China’s closed borders during the pandemic period. The show registered an historical visitation record, welcoming 83,594 visitors from over 110 countries and reconfirming the event’s leading position in the Asia Pacific. Australia ranked fifth based on the total number of professionals who visited the event. The high presence of the international participants, both as exhibitors and visitors, reconfirmed that China remains an important hub for the international trade in the flooring industry and the confidence in the region has returned. China continuous to present enormous opportunities for the rest
of the world as a manufacturing powerhouse and a big consumption market, while other Southeast Asian markets continue to grow. In 2024, the show is expected to grow even further, hosting more than 1,600 exhibitors and brands in an overall exhibiting space of 230,000 sqm, spread throughout eight halls at the Shanghai National Exhibitions and Convention Centre (NECC). Leading companies in the flooring business such
Flooring December 2023/January 2024
as Bulckaert, Haima, Oriental Weavers, Paulig, Standard Carpet, Voxfloor (Carpet), Freudenberg, Universal Fibers, GrozBeckert, Owens Corning, Staubli, Trutzschler, Vandewiele, Zimmer (Carpet Tech), Classen, Daejin, Eletile, Hawk, HMTX, KDF, Lamett / CFL Flooring, LX Hausys, Sanyi, Unilin, Azumi, Bona, Homag (Hard flooring & Floor Tech), have already confirmed their participation at DOMOTEX asia/ CHINAFLOOR 2024.
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Overseas News
Under the theme 'More than Flooring', DOMOTEX asia/CHINAFLOOR 2024 will return to cover the flooring world, from raw materials to technologies and to finished floorcoverings products, both textile and hard flooring of any type. At the same time, complementary products, such as ceiling, wall materials, door cabinets and more, will also be present, to reflect the transformation of products from a single plan to a multi-dimensional concept of space fitting. Co-located with other related and complementary events and activities, under the roof of Build Asia Mega Show, the show will be part of a vibrant ecosystem, representing the diverse facets of the construction, building materials and interior design industries, in a platform which fosters the cross industry communication and multichannel integration.
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and impressive loyalty and trust to the show, with more than 14,000 international visitors attending the event in July 2023. The event organiser is putting an emphasis on the hosted buyer programs, to ensure the platform is helping at its best the regaining of trade relations in the flooring industry between China, Asia and the world. Various buyer
delegations for each main sector segment will be hosted in 2024, which will allow participants to engage in different activities, such as personalised guided tours, one to one matchmaking and networking events. For more information on the event, visit www.domotexasiachinafloor.com s
As China has fully returned to the international trade scene, the international flooring community is showing a continuous
Flooring December 2023/January 2024
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Overseas News
57 Floor tiles at Cersaie 2023
Article by Joe Simpson, Tile Today's international correspondent
A
dominant product at this year’s event was travertine-effect floor tiles, they were everywhere, and many were very beautiful. I think two factors have triggered this travertine resurgence. One is that warm beige tones appear to be this season’s neutral of choice. So while light grey may have led to concrete-effects, and white to Carrara marble lookalikes, lighter beige tones — buttermilk, ivory, and even magnolia — find an ideal complement in travertine. The other is the widespread adoption of next generation surface sculpting techniques, notable digital glues and granilla, and sinking inks, that allow manufacturers to offer stone-effects with real depth of tone and texture. Factor in some polishing innovations, and the end result are travertine-effect tiles that simulate both the look and feel of high-end natural stone. These porcelain tiles, of course, are 100% stable over UFH, easy to clean, non-porous, and scratch resistant. In short, they have a great deal to offer specifiers and homeowners, and work with a huge array of different decor styles. There is only one problem, they all tend
to merge into one. I saw many great examples at Cersaie, but I would struggle to name one that stood out from the rest. So I think this will be a great and long-lived category for retailers, but I’m not sure it will change the game for manufacturers.
The earthy colour palette is exceptional. The Walnut tone is the colour of the original marble, featuring beautiful hazel colours with shades of creamy ivories and veins in browns and deep mocha colours. The Silver tone is a silver-grey colour full of nuances, with flashes of honey and brown with soft golden touches. The Almond tone is the lightest version, with cream tones tinged by dark veining and warm beiges, plus touches of golden brown.
Above: Ariostea’s Twin.s. (That’s not a
typo) is a new, high-performance porcelain stoneware collection That being said, I will illustrate this dominant trend with Travertino by Gayafores. This is a natural looking design embracing warmth, textural richness, and graphic diversity. Based on a stone from Ancient Persia, it is notable for the beauty and fluidity of its “vein-cut” surface. The collection is complemented by a directional, softly ribbed relief decoration.
Above: Keope Ceramiche’s District collection in grey Flooring December 2023/January 2024
Above: Travertino-effects tiles by Gayafores The other main floor tile trend was microtextured split faced metamorphic stone effects, such as split-faced, bush hammered, or plisse. Again, the end product of advanced manufacturing technologies, these products come alive as light passes over them, with shadow effects energising the surface. The variegated grey tonality is also very adaptable, while these products can offer whatever level of slip-resistance is required. The smoother floor tiles are often paired with a more structured wall tile, for a monolithic look that can be softened with bold fabrics or other contrasting finishes. For the full version of Tile Today’s coverage at Cersaie 2023, visit: https://tiletoday.au/issues/ cersaie2023.pdf s
www.flooringmagazine.com.au
58 Advertiser Index Abby Timber Andersens Floor Covering Australian Flooring Supplies
7 Front Cover, 39 9, 25
BBS Flooring Products
18
Carpet Institute of Australia (CIAL)
19
Classic Architectural Group
53
Clever Choice
6
Dunlop Flooring
27
Floorcovering Institute of Australia (FCIA) Flooring Protect Australia
41, 43 45, Back Cover
Forbo Flooring Systems
31
GMK Logistics
49
Godfrey Hirst
33
Ian Jones Insurance Brokers
15
Interface
23
Laser Measure Polivac International RFMS Australasia
Inside Back Cover 11 47, 48
Sebo Australia
29
Signature Floors
21
TWO Australia
37
Valinge Innovation Vinyl Council of Australia
Inside Front Cover 5
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Flooring December 2023/January 2024
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