Lift Off - Issue 49

Page 1



Together we save lives



Clinical and charity p. 6-7

views from the crews p. 14

how can you help? p. 22

Registered charity in England and Wales number 1083876



WELCOME to the new-look Lift Off

contents. Welcome and contents


In the news


Meet the team


Clinical corner


A great big thank you


What’s coming up


Views from the crews


Patient story


EAAA aftercare


Aviation area


Campaign central


How can you help?


Activity zone


EAAA Lottery - how to play


Lottery sign up


Lottery winner


Pg 21

Pg 18

contact us regional fundraising teams: Cambridgeshire and Bedfordshire EAAA, Melbourn Science Park, Cambridge Road, Melbourn, SG8 6EE Tel: 01763 262697 Email: or Norfolk and Suffolk EAAA, Hangar E, Gambling Close, Norwich Airport, Norwich, NR6 6EG Tel: 01603 489406 Email: or

Pg 8


Pg 5



irstly I would like to say a massive thank you for your fantastic support. In 2017 you helped us attend 2,844 missions and treat 1,762 patients who needed our life-saving care.

Patrick Peal

Last year we asked for your feedback

your right to privacy should you no longer

and opinions about Lift Off, and we are

wish to hear from us or prefer to limit our

delighted to say that this edition is the

contact with you. We have set up a page

result of that feedback. We have taken on a

on our website at

mixture of your comments and along with a

preferences so you can tell us exactly what

fresh design and slightly different content,

you would like from us. Alternatively you

have produced a new look that we are

can phone us on 03332 725 957 or send

thrilled to deliver to you today. If you have

an email to You

any additional feedback or thoughts about

can also view our updated Privacy Policy on

the new look, please email

the website too, which explains how we use

your data and confirms that we will never

Since the last Lift Off we have been as busy as always and have lots of news to tell

sell or share your information with any other organisation for marketing purposes.

you about, events to list, patient stories to

We really hope you enjoy the new look ‘Lift

update on, thank-yous to announce and so

Off’ and here’s looking forward to a safe

much more.

and happy summer 2018.


We’d also like to ask you to send in your

Patrick Peal, Chief Executive

Stacey Harvey & Nicki Blake Liam Carter Ancient House Anglia One crew, Norwich

communication preferences, if you haven’t

General enquiries: Website: Email: Lottery:

03450 669 999

Charity Number: Editors: Design: Print: Cover image:

already done so. We are able to save lives thanks to your support and we respect LIFTOFF MAGAZINE | EAAA.ORG.UK




In the NEws.


hile Christmas may now seem a distant memory, we wanted to say a big thank you to everyone who kindly donated to our Christmas campaign, and also offered words of encouragement and support to the star of the campaign – patient Alison Allen. The campaign was all about keeping

Alison, Patient Addenbrooke’s

Best Companies

thrilled to have made the top 50, coming

East Anglian Air Ambulance (EAAA) has

of 69 employees, with a number of teams,

recently been listed as one of the top

including; clinical, fundraising, operations,

100 not-for-profit companies in the UK to

communications, HR and executive teams.

work for, as part of the Sunday Times’ Best

The whole charity is a support network

Companies To Work For listing.

and one team does not function without

The placing of companies is based solely

in at number 43. The charity staff consists

the other.

on staff survey feedback results, and as

After the employee survey, 91% of staff

such is down to employee satisfaction

said that they were proud to work for

within each organisation. At an awards

EAAA (fifth among the small not-for-profit

ceremony in London last month we found

organisations), and that is a statistic we are

out our official rank, and are absolutely

incredibly proud of.

families together at Christmas and featured the story of the lovely Alison, who was spending Christmas at home with her family, despite having suffered a horrific car crash the Christmas before. As well as a thank you for all the support, we want to say a massive thank you to Alison, who was so keen to help us out, however possible, to promote the work we do. She did interviews, wrote her story, took phone calls, monitored Facebook and was generally just a complete superstar. Patients like Alison remind us all at EAAA exactly why we come to work and do what we do. If you would like to read Alison’s full story, she has written her own account on our website. 4



We're no.





meet the team.

Sarah Atkins [Head of HR]

Not all of our amazing staff work in the air and it is my privilege to be the charity’s Head of HR, helping to support our staff in

Doctor Drew Welch

their various roles.

I currently work full-time at the Norwich

The HR department at EAAA is responsible

base and I occasionally work at the Norfolk and Norwich University Hospital as a Locum Consultant Anaesthetist. I love the challenge of providing the best care for my patients regardless of the environment they are in. I am incredibly proud to be part of an organisation that has evolved to become a world-class helicopter emergency medical service. It is great to know that we are working at the cutting edge of pre-hospital critical care and can provide interventions and treatment usually seen in the resuscitation room or intensive care unit of a hospital. As a result of our hard work, we are seeing significant benefits for the major trauma and cardiac arrest patients we

“There are many exciting developments in the pipeline at EAAA and I am looking forward to the future!”

for recruitment, training and development and all things people related. We are based at one of our operational sites, which means I can sit at my desk, hear the red phone ring and watch as the helicopter flies off. Nothing could be more motivating than that sight and the fundamental challenge in the charity is to give all staff that same rush of pride and energy. One important aspect we’ve been working on is mental health. In the last 12 months we’ve been encouraging staff to talk about it, training them to support each other and

“I am not sure any of us will ever work for an organisation like this again”

feel comfortable to deal with challenging situations. We’ve seen a real change in how

treat and fly to the regional specialist centres.

we work together as a result.

It is a great privilege to work with a dedicated

The best part about my role is the diversity.

a netball team and worked on nominating

group of like-minded clinicians who are

HR can often be seen as the business

people for national awards. We do all of

keen to push the boundaries of this newly

equivalent of a police force and that’s

this so that when the red phone does ring

recognised specialty of medicine. There is a

exactly what we try to avoid. Although we

the support staff have gathered the funds

great desire for us to expand our capabilities

do develop policies for staff we also deliver

to have someone there to answer it and the

and bring new technology into the pre-

things you wouldn’t expect. We have

person who picks it up it has their crew and

hospital arena.

organised murder mystery events, set up

kit available to save lives.







clinical corner.

We are pleased to be contributing to the development of pre-hospital medical care in order to provide the best possible outcomes for our patients. We are incredibly grateful to the EAAA team who have worked hard ensuring the smooth running of this project. We will update you on any outcomes from this

Rephill trial


e are pleased to announce that as of January this year we began participating in a medical trial at our Norwich Base. EAAA will be part of a randomised, controlled trial of prehospital blood products. The Re-PHILL trial is a nationwide study run by Birmingham University Hospital, which aims to determine whether giving blood in a pre-hospital environment improves patient outcomes in a trauma setting. This is a blind

project in the future.

Equipment Zone. Zoll Monitor

This is one of the most vital pieces of kit that our critical care teams carry, costing £34,000 each. Every patient is attached to the monitor, which measures vital signs, including; blood pressure, pulse rate, respiratory rate and oxygen saturation. It also works as a defibrillator, carries out cardiac pacing and

hospital blood products on scene will actually improve patient outcomes, and we don’t know if giving blood and plasma early in the course of injury aids survival. This trial, which we are performing with several other air ambulance services, including MAGPAS, will determine whether this strategy is effective or not. This is an important trial, to ensure we are giving our patients the best possible treatment on scene. All of our doctors and critical care paramedics are fully trained to administer both products.

trial where participants (our team at EAAA)

SERV, a charity which is managed, run and

will not know what product they are receiving;

operated entirely by volunteers, provides

minimising the risk of bias in testing the

a phenomenal service specialising in


transporting blood and blood products,

prints-out patient results. Each patient is connected to the device and provided with continuous monitoring and assessment – staying attached to the monitor until they arrive at hospital, where their care is handed over to the hospital team. EAAA have six monitors – one for each helicopter, one for each rapid response vehicle (RRV) and a spare at each base. The monitors are replaced every five years, and we are looking to replace them early 2019.

samples, instruments, medical notes and To take part in this trial we at EAAA receive

donated breast milk for the benefit of NHS

daily provisions of blood or saline (salty water).

patients. Not only has SERV committed their

SERV Norfolk have offered to collect these

time to do this, but the charity have been an

from the Norfolk and Norwich University

integral part of the planning, logistical and

Hospital and deliver to us by car or bike every

testing process leading up to the agreement

day for three years to ensure that we can take

to take part in the trial. Without their

part in this study, that could potentially save

commitment, this project would simply not be

more lives. There is currently no evidence

possible to undertake. We would like to say a

to suggest either way whether giving pre-

big thank you to SERV.







sporting groups

a great big Thank you! t

The Water Lilies Swimming School fundraised throughout 2017, in celebration of their 10th anniversary. Fundraising included a charity ball with auction and raffle, and the children competed in a sponsored swim. The total raised came to a fantastic £2,650! Thank

his is our chance to say a massive thank you to each and every one of you that support and donate to EAAA in so many different ways. Without your amazing support we would simply not be able to provide our life-saving service.

It is impossible for us to thank you all here

you Water Lilies, you are amazing.

local businesses

but please know that our heartfelt thanks

local people

goes out to all of you. These are just a

Mr & Mrs Hogg managed to raise an

selection of the incredible things you have

incredible £2,587.56 with their smashing

done for us.

Christmas light display. Thank you to them for continuing to raise funds each year.

Fred. Olsen Social Engagement Group have just donated another whopping £5,000 taking their total donated to £10,000. Thank you to all at Fred. Olsen who have made this incredible donation to us possible.

Community Sprowston Manor Hotel and Golf Club provided our crew with their Christmas day lunch completely free of charge. The crew flying on Christmas day consisted of pilots Rich Anderson and Andy Wray, Doctor Victor Inyang and CCP Rod Wells. The crew gave up Christmas with their families to do this shift so it’s wonderful to be given this kind of support. Thank you to the superb team at Sprowston Manor.



volunteers The NSRA (National Street Rods Association) recently presented a cheque for £1,000. The money was raised by charity auctions and in collection buckets at NSRA events as well as a donation from the NSRA. Thanks so much to all involved and to our volunteer Andy Lewis for his help with the project.




what's coming up. EAAA events t aking part in events hosted by, or on behalf of EAAA is a fantastic way to support the charity while also having a great time. To see all of the events you could take part in please visit our website. Here is just a teaser selection of some of the events happening this year.


EAAA Cycling Challenges Are you a keen cyclist looking for a challenge? Or a beginner looking for a leisurely cycle? We have five cycling events happening across Norfolk in 2018. Commit to one of our charity places and ride for free when you pledge to raise £150! If you want an even bigger challenge, why not sign up to become a

Tour De Broads Spring 6 May at 07:30 (Great Yarmouth)

member of our EAAA Power Pack? For more

Beccles Cycle for Life 13 May at 10:00 (Beccles)

details on the Power Pack, and the events

Tour De Broads Summer 19th August at 07:30 (Whitlingham Country Park)

below please visit:

EAAA Epic – Business Event 18 May at 09:00 (North Walsham) Diss Cyclathon 24 June at 0700 – 16:00 (Diss) The Parson’s Peddler 2 September at 10:00 (Heydon)

The Cambridge Roar Now in its fourth year this is a fantastic initiative

that organises a series of events running Glow In The Park

from June – September, with proceeds going


towards local charities. EAAA are delighted

April, Peterborough Arena, East of England Showground - 19:30

to once again be one of the chosen charities. The Cambridge Roar present a whole host of

We still have spaces for our Glow in the Park

exciting events, all held at Quy Mill Hotel, Stow-

event - the ultimate night, neon, 5km fun

Cum-Quy. For more information about these

event for families and friends. Join us on an

events please go to our website.

epic voyage through the six ‘Glow Zones’. Electrifying light shows and energising beats will carry you around the course and through the Foam Zone, the UV Paint Blast Zone and get you grooving in the Time Tunnel. Open to all ages and abilities – whether you dance/walk/jog or run – Glow in the Park is your time to shine! To sign up visit 12


Football Heroes Dinner 18 May at 19:00 – 23:59

Save The Date EAAA Christmas Carol Concert.


December, Norwich Cathedral, Norwich – 19:00

Join us for an evening of festive celebration

Amateur Boxing Dinner 9 June at 19:00 – 23:59 Business Games 14 June at 09:00 – 17:00 Champagne Dinner 20 June at 19:00 – 23:59 Racing Dinner 4 July at 19:00 – 23:59 Afternoon Tea 19 July at 13:00 – 17:00 The Greatest Ball 22 September at 19:00 – 23:59

in a stunning setting. Tickets will go on sale in the spring, to register your interest please email LIFTOFF MAGAZINE | EAAA.ORG.UK




Views from the crews.







patient story. Briony Evans Brown -

Great Ormond


n 17 October 2016 Briony EvansBrown (aged 12) was waved off to school, by her dad Alan. Later that day Alan received a call from Briony’s school (The John Leman High School in Beccles) to say that she had fallen in the playground and hit her head, the air ambulance was on scene and could he get there as soon as possible. On arrival Alan received the awful news that she had suffered a cardiac arrest. Anglia One had been tasked at 15.31, carrying Critical Care Paramedic Chris Neil, Doctor Haris Begovic and supervisor Doctor Marcel Rigaud, and the crew arrived at Briony’s side by 15.48. The critical care team administered general anaesthetic, provided specialist pre-hospital care treatment, managed her airway and provided enhanced life support – putting her into an induced coma to protect her brain.

Street hospital

Briony, Patient Norwich Hangar Base Visit arrest. Briony was then transferred to Great Ormond Street Hospital for further

Patient Stats 2017.

treatment, and was eventually fitted with a pacemaker. Briony left hospital after five weeks, and one year on from her accident she stopped by the base to meet CCP Chris Neil who had helped save her life. Alan and Briony’s mum Teresa said;

”A big thank you to the EAAA. Without

your dedication and commitment to Briony

and all the other people you attend, many wouldn’t be here today. We, as many other families, are indebted to you all. Thank you

Briony was then flown to Addenbrooke’s Hospital (along with her dad), where she unfortunately suffered another cardiac 16

Briony, Patient


also to the staff at Briony’s school, who acted quickly and calmly to get the help

she needed ”





EAAA Aftercare. Patient David King

David, Patient and CCP Luke

Chamberlain and Doctor Peter Temesvari.

David said; “Everything was handled so

The team all worked seamlessly together to

smoothly and professionally, I am incredibly

stabilise David’s condition before flying him to

impressed and grateful. The work that you

the Norfolk and Norwich University Hospital

do is beyond measure and mere thanks can

for further treatment. David’s case highlights

never suffice.”

the tremendous importance of early bystander CPR and the chain of survival. It all came together in the right order on that day


ftercare is a really important part of the service we provide at EAAA. Some people might think that our crew flies in on the helicopter, treats the patient, takes them to hospital and that is the end of our interaction with them, but that couldn’t be more wrong.

and saved David’s life.

EAAA has an Aftercare Team that provide

treatment he received on scene, and to see

post incident care to patients and families.

the helicopter that transported him. David said

This service can take many forms; it can be to

this was a really important part of his recovery,

offer patients the chance to meet the crew who looked after them and ask questions about the care they received, to offer support to bereaved families, or to gain feedback

important for the patient it also offers our crew the chance to see the difference their care has made to somebody’s life, not just to

David and his wife Caroline visited our

the patient but also to their family and friends.

Cambridge base in December 2017 to meet

Being a HEMS team member can be a really

CCP Luke and piece together what happened

tough job, but meeting the people they have

to him that day. David has no recollection of

helped is a great inspiration for our crews.

the events that took place, so it was really important for him to be able to ask the questions about what happened to him, what

“Everything was handled so smoothly... The work you do is beyond measure”

As well as these aftercare meetings being

making this a strong reminder that the care we provide on scene is just the beginning of the

If you have been a patient treated by EAAA, or a family/friend who has suffered a bereavement and would like to chat to our Aftercare Team please email and someone will be in touch.

journey for some of our patients.

on the service we have provided in order to continually develop and improve. One such case highlighting the importance of this service perfectly is former patient,

(who happened to be driving past) had put a

David. On 27th August 2017 David King,

distressed David into the recovery position.

who had always been fit and healthy, was

However within minutes David had gone into

out cycling with his son, Justin. While biking

cardiac arrest. Fortunately a second person

up a small hill, Justin turned around to

stopped, and between them they began

see David had fallen off his bike and was

immediate CPR. The ambulance crew arrived

collapsed on the floor. Justin immediately

within 10 minutes, followed shortly after by

called 999. Within minutes a first responder

EAAA carrying Critical Care Paramedic Luke








Campaign Central. New Sky Advert

The Return of the Yellow Helicopters

You may have seen our red helicopter

service, so we try to find new ways to

flying lately - this was HEMN our temporary

promote it and reach new audiences - queue

replacement for HEM-C while it was away for its 1000 hour service. We are now delighted to have both Anglia One and Anglia Two back flying again, we do love our two H145 helicopters.

The EAAA lottery funds a vital 45% of our

Active Noise Reduction System. Both our H145 helicopters have recently been fitted with an Active Noise Reduction system (ANR). This involves a modification to provide power to the helmets and to the helmet connectors. This has several vital improvements for our crew; it will filter

our exciting new campaign! The new lottery campaign is a Sky TV advert featuring everyday heroes. The advert, out on Sky TV now, depicts everyday heroes in their home, and includes a group of neighbours looking up to see our helicopter flying over their street (we had to get our lovely H145 in

there somewhere ).

out mechanical noise preventing possible

The aim is to show our heroes doing their

hearing damage and will improve clarity of

bit by playing the East Anglian Air Ambulance

hearing so that communication between

Lottery all year round, helping to fund our

crew members is much clearer.

life-saving service, and asks others to sign up

Communication is a vital part of the job for our crews and we are delighted to be able to make these improvements along with our helicopter provider, Babcock Mission Critical Services Onshore. Every improvement we

too. Together we save lives! As this is a new campaign for us we would love to hear your feedback:

New Logo

make can help gain vital life-saving minutes and improve patient outcomes. Every second counts.







how can you help?

Attending events

so with a Direct Debit straight from your

By attending our events you will be

help us to plan our monthly income – and

contributing to EAAA and we have a whole host of events to suit everyone. See our ‘What’s coming up’ pages (12-13) for a couple of event calendar highlights or visit our website for the full list of events.

LEAVing gifts in wills


Did you know that one in four of our

Can you spare some time to help us?

missions are funded thanks to gifts in wills?

We need more volunteers and are looking

It’s simple and easy to do and could help

for people to take on some specific roles

save someone’s life. We have a newly

to support our work. There are a variety

designed gift in wills booklet that provides

of opportunities in all areas, but please do

all the information you need to explain

contact us and let us know your particular

how to leave a gift to EAAA in your will.

interests/skills and we can see how we can

Contact us to receive a copy.

best use your valuable time by emailing.

“When my husband had a seizure I dialled

Some of the roles we have include:

Anglian Air Ambulance arrived. I was

Roles for speakers – presenting to

999. I was amazed how quickly the East

obviously aware of the organisation but only now do I appreciate how fortunate we are to have such amazing people operating in this area. I vowed then to support EAAA and have arranged, with my solicitor, to leave money in my will to help provide

much needed funds ”- (Vicky, EAAA Supporter)



community groups and organisations.

Working at events – selling merchandise, handing out information and talking to supporters.

Fundraising We have a huge range of ways that you can support and fundraise for us. We want to make it fun and easy for you, so we are here to help and support you whether you are running an event, taking on a challenge or planning a team activity. We love hearing about all the new and innovative ways people find to fundraise for us so please do get in touch by emailing and we can direct

bank account to the charity. Regular gifts that means we can plan our monthly expenditure too. With more and more missions, and new initiatives (like our CPR campaign) happening all the time, being able to depend on a regular monthly income is essential. It’s easy for you too, you set up your Direct Debit (and you can change or cancel it at any time) on one of four preferred payment dates, and that’s all you need to do. Please use the contact methods below to set up your Direct Debit today. 03450 669 999

you to your area fundraiser.

Regular Giving Making a regular gift to East Anglian Air

Collection box volunteering – It’s exactly

Ambulance couldn’t be simpler! If you’d

what it says on the tin! Collecting donation

like to support our work with a monthly,

boxes from local areas.

quarterly or annual donation, you can do

Play our lottery If you would like to support us and be in with a chance of winning a prize, why not play our weekly lottery? (Full details of what it’s all about and how to join overleaf)





activity zone. Puzzles & P ictures

EAAA Lottery. How to play

Colour the crew.

Supporting the East Anglian Air Ambulance

Using your favourite colouring pens or

to keep us flying and saving lives. The lottery

lottery is one of the most sustainable ways provides 45% of our annual income and is

pencils try colouring in our crew member

therefore a vital source of income for us to

and helicopter.

cheques by 1st class post on Friday afternoons. A list of winners can be found

How do I Join?

All lottery players are automatically entered into the accumulator draw with a chance of winning a prize too.

How Does It Work? Once we receive your completed membership application we enter your details onto our lottery system. You’ll be sent a letter and membership card with details of your lucky

[Three easy methods]

1 2 3

Fill in the application form on page 26 and send it back to us. If you are paying by cheque, don’t forget to send that too. Sign up online. Visit our website and head to the ‘Lottery’ section for a safe and secure way to purchase your play. By Phone. You can join over the phone and should use this method if buying membership as a gift for

number. Each Friday, winners are randomly

someone else. Call 01603 489400 or

selected from all current paying members.

sign up with one of our canvassers

How Much Does It Cost? Each play in our lottery costs £1. You can have more than one play each week if you wish.


automatically send out all the winners’

There are 18 main cash prizes including

week. The maximum it can reach is £25,000.


There is no need to make a claim as we

on our website

accumulator prize which rises by £500 per

Can you guide the helicopter through the maze to land on the helipad?

How Do I Claim My Prize?

continue providing our life-saving service. £1,000 which is won every week and an

land the helicopter

t hank our for t o n n a c e W ” rs enough lotter y plaluyaeble support! ” t heir inva

and they will be happy to help.

All players must be over the age of 16. LIFTOFF MAGAZINE | EAAA.ORG.UK


Lottery membership application Mr / Mrs / Miss / Other First name Surname

Payment methods

For cheque payment complete below

You can pay to play monthly, quarterly, every six months or annually via the following methods:

Number of chances per week

Bank Direct Debit: quick and convenient

Total amount due £

for you, Direct Debits are also cheaper for the charity to process. You can change your Direct Debit at any time by contacting us.

Address Postcode

Cheque: please make sure your cheque

Telephone Email

Each chance costs £1 per week.

Members must be aged 16 years or over. Please tick this box to confirm you are aged 16 years or over

(minimum of £13 please) is made payable to ‘Friends of East Anglian Air Ambulance’. Don’t forget to include your completed membership form.

Debit/credit card: we can take card

payment over the phone or online via the lottery pages on our website. Simply call us on 01603 489400 or search ‘EAAA lottery’ online.

Number of weeks (13

, 26

or 52


Please return this completed form with your cheque, made payable to ‘Friends of East Anglian Air Ambulance’. All the data we hold is held in strict accordance with the Data Protection Act 1998. We would like to keep you up to date with the difference your support is making to our lifesaving work and send you our newsletter, Anglia Lift Off. Please tick here if you are happy for us to contact you by: Email



If you would likeoftowinnbeining too, with a chance sign up here.


EAAA Lottery. Winner

Meet Leigh!

Leigh is a former patient and Lottery winner who wrote us a lovely letter in the new-year,

This guarantee should be detached and retained by the Payer

Please fill in the whole form using a ball point pen and return to: East Anglian Air Ambulance (Trading) Ltd Lottery Office, Hangar E, Gambling Close, Norwich Airport Norwich NR6 6EG

Instruction to your Bank or Building Society to pay by Direct Debit SERVICE USER NUMBER

4 2 2 7 4 6

Name(s) of Account Holder(s)

FOR EAST ANGLIAN AIR AMBULANCE (TRADING) LTD OFFICIAL USE ONLY This is not part of the instruction to your bank or building society.

Please tick the amount you would like to be debited from your account: Bank/Building Society Account Number

£4.34 (monthly) £26 (half yearly)

£13 (quarterly) £52 (each year)

First payment on _________ /_______ /__________ and thereafter until further notice

Branch Sort Code

This is not part of the instruction to your Bank or Building Society

Name and full postal address of your Bank or Building society To The Manager

Bank/Building Society


Instruction to your Bank or Building Society. Please pay East Anglian Air Ambulance (Trading) Ltd Direct Debits from the account detailed in this instruction subject to the safeguards assured by the Direct Debit Guarantee. I understand that this instruction may remain with East Anglian Air Ambulance (Trading) Ltd and if so, debits will be passed electronically to my Bank/Building Society.

Reference (Membership Number)

”Happy New Year to you all at East Anglian Air

Ambulance. Well you certainly have made my The Direct Debit Guarantee • This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. • If there are any changes to the amount, date or frequency of your Direct Debit East Anglian Air Ambulance (Trading) Ltd will notify you 4 working days in advance of your account being debited or as otherwise agreed. If you request East Anglian Air Ambulance (Trading) Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request. If an error is made in the payment of your Direct Debit, by East Anglian Air Ambulance (Trading) Ltd or your bank or building society you are entitled to a full and immediate refund of the amount paid from your bank or building society.


• If you receive a refund you are not entitled to, you must pay it back when East Anglian Air Ambulance (Trading) Ltd asks you to.


• You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.


Banks and Building Societies may not accept Direct Debit Instructions for some types of account

that we wanted to share with you.

year get off to a cracking start when I opened the envelope to a £1,000 cheque from yourselves. When I had a ½ tonne crane wheel fall on the back of my leg in June 2015 I was fortunate enough to have your air ambulance attend the scene and the doctor certainly took the ‘pain’ out of the accident (by the time I left the site I was going to buy everyone there a drink!). I have been unable to fully return to work since that date so you can imagine the absolute delight of being chosen for that week’s draw. Again thank you all so much for the marvellous service you provide it is a pleasure to support

your lottery.

Thank you to all our wonderful lottery

Recommend a friend Why not recommend a friend to play the EAAA lottery? Not only

players just like Leigh – why not join our

could they win, but they could help

lottery too and you might be one of our

save lives too!

future lucky winners!

Supporting Charity Number 1083876



leaving a gift

in your will could help save lives

p. 22