Anglia Lift Off - Autumn 2017

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LiftOff Anglia

Issue 48 Autumn 2017


RESCUED Rorik airlifted after accident Page 4

ONLY THE BRAVE Our muddy challenge returns page 17

Playing EAAA Lottery for 7 months buys a child-sized

blood pressure cuff

Together we save lives

FAREWELL New horizons for pilots Page 8

Sign up on page

28 Registered charity in England and Wales number 1083876



Earlier in the year we asked for your opinions about Anglia Lift Off (ALO), what you like and don’t like and what you would like to see more of. From the responses we received 92% of you said the magazine was ‘quite good’ or ‘very good’.


LiftOff ISSUE 48 AUTUMN 2017

Rorik’s route to recovery Our missions New horizons for pilots New helipad for Ipswich Christmas is coming Fundraising fun day Forthcoming events Award for volunteer Keith Why it’s vital to know first aid Competition time Stay safe to support us Lottery winners

4 6 8 10 12 14 16 18 20 22 24 26

Contact Us Your regional fundraiser:

North Cambridgeshire/West Norfolk – Chris and the team 94 Culley Court, Orton Southgate, Peterborough, Cambridgeshire PE2 6WA. 01733 367208 / email: South Cambridgeshire/West Suffolk – Barbara and the team Melbourn Science Park, Cambridge Road, Melbourn, SG8 6EE 01763 262697 email: Bedfordshire – Kaye and the team 94 Culley Court, Orton Southgate, Peterborough, Cambridgeshire, PE2 6WA 01733 367223 / email: Suffolk – Sophie and the team 9 Alpha Business Park, White House Road, Ipswich IP1 5LT 01473 745007 / email: Norfolk – Holly and the team Hangar E, Gambling Close, Norwich Airport, Norwich NR6 6EG 01603 489406 / email: General enquiries: Website: Email: Lottery:

03450 669 999

Charity number:


Editor: Design: Print:

Clare Phillips



Your views will help us shape future editions of ALO and make sure that we include the things you want to read about, so a big thank you to everyone who took part. We are also delighted to announce that ALO won the charity category at The Cambridge Building Society’s Community Magazine Awards. The prize was a £100 donation to the charity and a trophy. Thank you to everyone who has contributed to make ALO what it is, and congratulations to all.

It’s your fantastic support that keep us in the sky, and there are many ways you can continue to do this throughout the festive season. Our Christmas catalogue has already been sent out and is full of treats and festive cards, see examples on page 12.

Finally we are excited to say entries for our Only The Brave 2018 mud obstacle run are now open, find out more on page 17.

Our Christmas raffle tickets should also be on their way - you could support us by purchasing a book or part of a book of tickets. If you have managed to sell all your tickets and would like another book please do get in touch with us.

Joanna Dew Director of Fundraising

Thank you for supporting EAAA, together we save lives.

You can also play our Christmas draw online through our partners at Zaffo. Visit to be in with a chance of winning £3,000! There are even more details and ideas for how you could help EAAA on page 12.

Winter is fast approaching and we are already thinking about Christmas here at EAAA! While we will all be enjoying the festive period, our hardworking crews will continue to cover the region - flying out to patients who need them.

Cover picture: Anglia One at Broomfield Hospital, Chelmsford (see page 6)




Anglia Two flies to toddler’s rescue What began as a normal morning in Luton for the Schirm family as they embarked on the school run turned into one of the scariest days any family could face. With five-year-old Lilya already in the car, mum Svea leaned in to start the engine before putting her 19-month-old son Rorik in his car seat. Rorik was toddling around in the garden when the car made a sudden lurch forwards, and although Svea attempted to hold the car back, it only came to a stop when it was in the hedge. To her horror, Rorik had been knocked over and was now trapped face down underneath her car. Svea couldn’t lift the car to free Rorik but fortunately two people came to assist and were able to lift one side of the car alleviating some of the weight on Rorik, but Svea was still unable to get him out. An ambulance crew was quickly on the scene and paramedics were able to rescue and immediately start treating Rorik. EAAA’s Anglia Two crew arrived shortly afterwards, landing on farmland nearby. Dr Adam Chesters and Critical Care Paramedic Chris Neil were quickly at



Rorik’s mad

e a full reco


Rorik’s side. It was evident that he was still having difficulties breathing effectively and the decision was made to administer a general anaesthetic and perform a procedure called rapid sequence induction. This was done to take over his breathing and manage his airway. Dr Chesters said: “The pressure on Rorik’s chest had effectively suffocated him and caused his face, upper body, and airways to swell. The extent of the swelling to his airways was so severe that he couldn’t get enough oxygen to his lungs. The swelling was literally progressing in front of us, and we feared his airway would become irreversibly swollen shut if we didn’t act quickly and insert a breathing tube to keep it open. “This procedure was made incredibly difficult by the extent of the swelling and I think that had we not got


there when we did, he may not have survived the journey even to the nearest hospital.” Once stabilised, Rorik was flown to Addenbrooke’s Hospital in Cambridge in a journey which took just 20 minutes, with Svea travelling in the aircraft too. Svea’s husband Hendrik who was at work at the time of the accident was driven to Addenbrooke’s by police officers to be with his family.

Although it was extremely emotional for Rorik’s parents to recall the event, it was a good opportunity for them to ask questions and put to rest some of their anxieties about the day. Dr Chesters said: “This case really demonstrates how important it is for every part of the system to work flawlessly and efficiently to deliver the team to the patients who need us the most. In this case, every minute counted and I was extremely proud of everyone who made the difference that day.”

Further investigations revealed that even though Rorik’s ability to breathe had been severely compromised, he hadn’t suffered any broken bones. After a few days in recovery, he was able to go home and return to his normal life. Rorik and his family have since been to the Cambridge base to meet Dr Chesters and the crew, and to see the helicopter. FRIEND TO RAISE OVER



“I think that had we not got there when we did, he may not have survived the journey even to the nearest hospital.”


Recent Missions Read about our missions and view the mission map at These pages feature a snapshot of the different types of incidents we attend.

Facts and figures since our last issue During the summer the EAAA crews have seen a significant increase on last year for the number of missions they’ve been called to and the number of people they’ve helped. Between May and August our clinicians used their life-saving skills to treat 659 patients. The Anglia One helicopter and rapid response vehicle assisted 288 patients and Anglia Two’s crews cared for 371. Between the two aircraft 143 people were flown to hospital but the majority of patients were taken to hospital by road escorted by our clinicians, while others were treated at the scene and left in the care of East of England Ambulance Service Trust (EEAST) colleagues. Despite the long daylight hours at this time of year, we flew 53 missions after dark.

Cover story: Anglia One is pictured here at Broomfield Hospital in Chelmsford, which offers specialist care for certain injuries including burns. Dr Pam Chrispin and Critical Care Paramedic Ben Caine (with Dr David Potter, not pictured) had brought a patient here from an incident in Suffolk. Anglia One was tasked to Felixstowe, landing on the beach, after an elderly woman suffered a fall. Dr Peter Temesvari with Critical Care Paramedic Rod Wells treated the patient including splinting an injury. The patient was taken by road to Ipswich Hospital.

Anglia One landed in an Attleborough churchyard when the crew were called to a woman in her sixties with an injury which required splinting. Dr Peter Temesvari and Critical Care Paramedic Rod Wells gave treatment at the scene before she was taken by road to hospital.

Anglia Two’s evening crew of Dr Daniel Kornhall and Critical Care Paramedic Tim Daniels gave specialist pre-hospital care to a man in Toddington, Bedfordshire, who had suffered a medical emergency. They then travelled in the ambulance by road with him to hospital in Luton.

The highest number of casualties we attended (185) were injured in road accidents but we also treated 160 people who had suffered a cardiac arrest.






Anglia One landed in a field close to scene when a woman in her sixties had a fall from a horse in the Norfolk countryside. Doctor Victor Inyang with Critical Care Paramedic Ben Caine treated the patient and accompanied her to hospital by road.

A teenager who suffered multiple injuries in a road collision in Cambridge was treated at the scene by Anglia Two’s night-time crew of Dr Victor Inyang and Critical Care Paramedic Jemma Varela.

A young boy who had suffered an injury in Newmarket, was treated at the scene by Dr Karen Rhodes and Critical Care Paramedic Chris Hawkins before being flown to Addenbrooke’s Hospital aboard Anglia Two. A cyclist in his forties was airlifted to hospital in Cambridge after suffering multiple injuries in a collision near Norwich. Anglia One’s crew of Dr Pam Chrispin and Critical Care Paramedic Ben Caine gave him a general anaesthetic and pre-hospital emergency care at the scene. The crew of Anglia Two flew to Peterborough City Hospital in order to airlift a patient in his thirties to Addenbrooke’s Hospital in Cambridge for specialist care. The man had been injured in a motorcycle collison. Anglia One landed on the beach at Cromer to allow the crew to treat a young boy who had suffered broken bones in a fall. Assisted by colleagues from the ambulance service and the Coastguard, Dr Peter Temesvari and Critical Care Paramedic Rod Wells splinted the youngster before flying him to hospital.



Pilots’ Farewell Three of EAAA’s pilots bid farewell to the service this summer to move to new, but very different, roles. Cambridge-based Senior Pilot Dave Kelly has been promoted within the company that provides our pilots. Having worked for EAAA for around four years, 18 months of that as Senior Pilot, Dave was also a great ambassador for the Charity, taking part alongside colleagues in the EAAA obstacle race ‘Only The Brave’ and even running the London Marathon to raise over £2,500.

Joe added: “It has been a privilege to work for a charity which saves lives on a daily basis. No day has been the same flying with EAAA.”

Norwich-based pilot Joe Abbott has left after two years with us and takes on a post of Captain for the National Police Air Service.

He said: “Thank you to my colleagues, team mates and the people of East Anglia who I have been so proud to serve. As part of the team, I have been invited into people’s homes to share moments of extreme emotion, from relief that we have given someone a fighting chance, to profound grief. I have watched as incredibly skilled doctors and paramedics have saved people’s lives. These experiences have instilled in me a profound respect for the men and women who serve in our emergency services, which I hope to continue to champion.

Dave said: “Being part of the EAAA team has given me so many opportunities for which I am incredibly grateful. I was one of the first to undertake training on the H145 aircraft and was then instrumental in training the other pilots. “It’s not just been about flying on life-saving missions, day and night, but I’ve been involved with the Charity’s work by attending meetings to talk to supporters and fundraisers about my role.”



During the summer another EAAA pilot, HRH The Duke of Cambridge who was known as William Wales to his colleagues, also left the service. William made a heartfelt public statement about his two years with us.

a team there can be no other option, but still I am grateful to my colleagues for accepting me so readily. One of the first call outs I made was to a young man who had committed suicide; it was an incredibly tough day and had a profound effect on all of us, not least in my determination now to draw attention to this issue. “Another rescue that sticks in my mind was to a young man who was involved in a road accident. His uncle in the car with him sadly didn’t survive, and I was sure that from what we were faced with he wouldn’t either – but thanks to the skills of our medical team he is alive today. We were first on scene and in such circumstances we all had to pitch in to fight to save the man’s life. It is days

like this, when you know you have made a difference, that give you the determination to keep going. “Having had the great fortune to experience serving the East Anglian Air Ambulance, I would like to finally say thank you to the community who fund, support and keep the air ambulance flying. I am proud to have served with such an incredible team of people, who save lives across the region every day.”

“I am proud to have served with such an incredible team of people, who save lives across the region every day.”

“From the moment I joined, it was clear that I was a fellow professional, a pilot with a job to do – in such


Pictured: Senior Pilot Dave Kelly alongside The Duke of Cambridge OVER



New landing pad for Ipswich Hospital EAAA’s life-saving crews have welcomed the news that Ipswich Hospital is to get a new helipad next to its emergency department, meaning patients will benefit from a considerably faster transfer time. It’s likely that the ground level helipad will be operational by January 2018 after planning permission was granted by Ipswich Borough Council. Funds for the helipad are being donated by the HELP Appeal, the only charity in the country dedicated to funding the construction of hospital helipads. It has generously agreed to fund the entire work, which will cost £250,000.

The hospital’s existing helipad is located at the back of the school field at Copleston High School. Once an air ambulance lands there, it takes critically ill patients between 15 and 20 minutes to be transferred to the hospital. With the new helipad, it will be considerably faster. This reduction in time offers seriously ill patients the best possible chance of survival and recovery.

stop the press Neil Berry is a consultant Anaesthetist at Ipswich Hospital and one of the regular flying doctors aboard the EAAA aircraft. He said: “Trauma is a disease of time and every second is crucial when dealing with medical emergencies. There are occasions when it takes longer to transfer the patient from the helipad to the emergency unit in hospital, than it does to reach them at the site of the incident, so the minutes the new helipad at Ipswich Hospital will save could be the difference between life and death for many of our patients. I am extremely proud of the medical care that is provided by Ipswich Hospital and EAAA and am delighted that the HELP Appeal has enabled us to further enhance our service by making the new helipad possible.” The helipad will also mean the hospital and air ambulance teams can transfer patients from Ipswich Hospital for emergency treatment to other specialist centres quickly and smoothly.

Neil Berry (L) with Vince Ogilvie from the hospital estates team; Robert Bertram, Chief Executive of the HELP Appeal; and Mandy Jordan from The Ipswich Hospital Charity.




In the last year, EAAA helicopters and crew treated and delivered 47 patients to Ipswich Hospital. With a larger size of 25m x 25m and builtin lighting, air ambulances will also have the ability to land at the hospital in the hours of darkness for the first time.

Five EAAA nominees shortlisted at Air Ambulance Awards of Excellence We are delighted to announce that five people nominated by EAAA for the 2017 Association of Air Ambulance Awards of Excellence have been shortlisted. Zac Augarde, a young supporter of EAAA who was diagnosed with autism when he was three, has been shortlisted for the Outstanding Young Person Award. At the age of six, Zac held his birthday party in support of us, with his friends donating money to EAAA in lieu of presents. Thanks to him more young children are aware of the work that we do. Longstanding Critical Care Paramedic Rod Wells, in the last 12 months has attended 276 missions and treated 182 patients, has been shortlisted for the Air Ambulance Paramedic of the Year Award and Ann Squires, a devoted volunteer in Cambridgeshire who has racked up 2,000 hours volunteering on behalf of the charity has been shortlisted for Charity Volunteer of the Year. EAAA’s HR department has also been shortlisted for its innovation through a travel inspired induction package, including a postcard, a boarding pass and a passport, and will be up for Innovation of the Year Award. Finally, Tim Brooks a former engineer at East Anglian Air Ambulance who retired earlier this year has been shortlisted for Air Operations Support Staff Member of the Year Award. Tim has been associated with the charity for over 15 years and is known for always going the extra mile. The Awards will take place in London on 13 November. We wish all shortlisted nominees the best of luck!

stop the press RECORD



Our lottery membership is the perfect Christmas gift

This christmas Christmas is a time for giving and this year there are many ways to do so and help EAAA at the same time. The response to our Christmas brochure, sent out with the last issue of Anglia Lift Off, has been tremendous but there’s still time to get your EAAA Christmas cards and goodies from our webshop. Visit and click on the link to visit the shop. To be in time for Christmas please place your orders by 8 December.

Pictured below are some of our Christmas card range. We have 15 different designs which can be purchased in packs of 10 for £3.75. There’s also a bargain pack of 20 assorted cards for the same price. In the run up to Christmas our cards can also be bought from the Cards For Good Causes charity card shops in town centres across the region. In our online shop you’ll also find Christmas gift wrap, labels, an advent calendar and crackers which will all help boost our fundraising as well as branded merchandise and our exciting new range of EAAA clothing.






If you’d like to give someone a Christmas gift with a difference, have you considered buying membership of our lottery for three, six or twelve months? Your gift could win them a prize of up to £1,000 in our weekly draw and perhaps even more with our accumulator game. Lottery membership as a gift can only be purchased by and for people over the age of 16. At the moment the only way to buy lottery membership as a gift is by phone. Call our team on 01603 489400.

Gifts to EAAA If you’d like to make a donation to EAAA this Christmas, perhaps as a one-off in lieu of sending Christmas cards or as a regular gift via your bank then our staff can help you do this. However much you choose to give, your regular support will be used to help keep our service operating throughout the year. A one-off donation can be made via the donate button on our website. For a direct debit form to make a regular payment please contact us on 03450 669 999.

gifts in wills Leaving a gift to EAAA in your Will, of any amount, can make a very big difference to our lifesaving work. It can be a specific sum or item or what is known as a residuary bequest, which is a percentage of what remains when all your family and loved ones have been thought of. If you are thinking of making or changing a Will then we have a comprehensive guide on our website or, if you would like to know more about how we use our legacy gifts, please contact Jess Down by emailing jess.



c i t s a t n Fu

Thank you ... The Woolpack in Stanground, Peterborough held a charity fun day with music, a BBQ and bottle tombola to raise funds. The pub also recently fed and watered our Lap of Anglia cyclists on their final lunch stop before completing their 400-mile cycle in aid of EAAA.


Our annual Emergency Services Fun Day at Ferry Meadows Country Park in Peterborough saw representatives from local emergency services showcasing how we work together to save lives in the region. There were fairground rides and support from the Ferry Meadows café as well as Ferry Meadows Railway, who are supporting us as their charity of the year. They kindly donated all fares from the day to EAAA. Despite an incredibly busy day of missions the Anglia Two crew found an hour to give our supporters a rare opportunity to take a look around the helicopter and meet our pilots, doctor and paramedic on board.

Picture by Christopher Atkins.



Norfolk Polo Club held their annual Festival at Langley Abbey in July and raised £40,000 for EAAA. We hosted the VIP tent with Anglia One making a guest landing on the Sunday.

Supporter Emily James celebrated her 18th birthday in style with the bands Toploader and Scouting for Girls (pictured here with Emily, centre). Her father James donated tickets for top football games and with the funds from those and donations from guests they have raised almost £4,500.


Royston and District Motorcycle Club’s annual show raised almost £7,000.

Supporters from Halesworth Golf Day have raised an amazing amount of money over the last 15 years. They are pictured here with Anglia One celebrating raising over £155,000. Three other highly successful Golf Days recently included Streets Accountants who raised over £2,000, one organised by Gary Warren at Soham Town Amateur Golf Society raising £1,100 and Cambridge Rutherford Rotary Club who donated £2,500.

Kazfest in Fleggburgh, Norfolk raised nearly £4,000 in memory of Kaz Yaxley. TMJ Interiors in Suffolk displayed their support for EAAA on their vehicles and will be taking part in the Nuclear Blast Challenge to raise money. North Walsham Young Farmers made EAAA their charity of the year and donated £3,000. Joe Gast organised a poker night at The Ram in Brandon in memory of Joe Wojtasz. He has been fundraising since 2015 and this year’s event raised over £1,500. Richard Attle ran the Paris Marathon and raised almost £1,800.



Planning a fundraising event? Contact your local fundraising team for support and find a list of events at

Events December

2,9,16 Winter in [Saturdays]

the Woods

Kelling Heath Holiday Park, Norfolk Back by popular demand, Winter in the Woods returns to Weybourne on the first three Saturdays in December. Come and meet Father Christmas in his Kelling Heath Holiday Park Grotto, take a journey through our winter woods and enjoy festive music, Christmas crafts, market stalls and much more. All proceeds will be donated to EAAA.


[Thursday ]

November EAAArly Christmas Gift Fair




Only The Brave


If you’re looking for a new challenge in 2018 that promises to test your strength and endurance, our mud obstacle run Only The Brave could be your perfect opportunity. Registration is now open to take on the 6 or 10 mile course. Entry costs £50 for 6 miles or £60 for 10 miles, or just £35 or £45 respectively when you commit to raising at least £50 for EAAA.

Knight’s Hill Hotel, King’s Lynn Join us for the third year running in The Great Barn between 10am and 3pm and browse over 35 stalls offering a range of unique gift items and decorations to get a head start on your Christmas shopping. There is a suggested donation on the door of £3 but this includes a free hot drink and mince pie – under 12s go free. We will have our special bottle tombola so come along and win yourself a little something to stock up for the festive parties that are on the way.

If you’re BRAVE enough, tough enough and motivated enough to take on up to 35 obstacles, whether you want to go solo or as a team, register today for your place in the race! It’s great fun to run as a team and we have some top tips on our website about the types of people that make up the best teams. Will you be #TheLeader, #TheMotivator, #TheFitOne, #TheInspiration or #TheBrains?

You can just turn up on the day to enjoy the festivities but tickets for Santa’s Grotto must be pre-booked. Full details about the event are on our website and to book your tickets please call 01603 489406.



Whichever characteristic you have one thing is SAVE THE DATE – THE DISS CYCLATHON IS


guaranteed - you’ll be supported every step of the way with fundraising ideas and training tips to help you meet your sponsorship and fitness goals. We are lucky enough to be supported by many businesses in East Anglia, many of which enter a corporate team into Only The Brave. Last year, Cambridge Building Society raised almost £8,000 by choosing us as their charity of the year and taking part in our challenge events. We’re asking all participants to please raise as much as possible to keep our life-saving helicopters in the sky. Register at:



Make a Difference We completely depend on a dedicated, diverse and flexible group of individuals who volunteer to support us in delivering our life-saving service. If you can spare a few hours a month to support EAAA and would like a worthwhile and rewarding role which makes a fundamental difference, then volunteer with EAAA. This summer we were delighted to be accredited to the Five Star Focus scheme by the Volunteer Centres of Cambridgeshire and Peterborough. The initiative endorses excellence in volunteer management – and EAAA was inspected across all aspects of its volunteer programme and procedures. Volunteer Programme Manager Sarah Hurren said: “As a charity we think it’s essential to support, reward and recognise our volunteers because we simply couldn’t manage without them. Attaining these high standards, not just for planning and recruitment but also for training and development for volunteers means those who work with us can be confident that they will be safe, supported and most of all valued in all that they do for us.”



Volunteer Award for Keith EAAA volunteer Keith Piggott has been recognised for his dedication to the charity at the annual King’s Lynn and West Norfolk Civic Awards for Voluntary Service hosted by The Mayor Councillor David Whitby. Keith began volunteering for EAAA in 2005 following the rescue of a friend’s child by our crew. He has since worked consistently within his community to promote the cause. He runs a monthly quiz, Christmas events, acts as an ambassador for cheque presentations in King’s Lynn and the surrounding area and seems to know everybody he is sent to meet. COLTISHALL JAGUARS RUNNING CLUB RAISED


Area Fundraising Manager Chris Donaldson said: “Keith’s enthusiasm is infectious. From talking about the charity at events to helping out with regular raffles, Keith is always on hand to help out. In 11 years he has not claimed a penny of the expenses to which he is entitled and the total he has raised recently passed £30,000. He is justifiably proud of this milestone, as indeed are all of us.”

“ As a charity we think it’s essential to support, reward and recognise our volunteers because we simply couldn’t manage without them.”

Another of our volunteers in South Cambridgeshire Val Kemp celebrated three years of working with EAAA this summer. Val also helps her local hospice but still finds time to attend our events and help with a monthly stock check at our office. Her latest fundraiser, a coffee morning, brought in more than £950. Area Fundraising Manager Barbara McGee said: “We don’t know how Val finds the time to do all this but we are so grateful that she does.” AT THE ANNUAL MIKE GROVES MEMORIAL 10K.

Can you help us in bedfordshire? We are looking for people to take on some specific volunteering roles. If you are confident speaking in public and feel you are a good communicator, consider joining us as a volunteer speaker. The role would involve giving talks about our work to community groups and organisations. We are also looking for people to help us promote the charity at events. This might involve selling merchandise, handing out information or talking to people about our work. If you prefer working on your own then our collection box volunteer role might suit you. You’ll be responsible for visiting premises who collect for EAAA and exchanging full boxes for new ones, then banking the money. In all these roles you’ll be supported, receive training and will be able to claim expenses. For more information please contact Sarah Hurren on 01603 358137.


Open the front door and let the paramedics in when they arrive. They won’t be long.” Kai then went back and talked to his mum, reassuring her that help was on the way. A paramedic soon arrived, broke into the bathroom and began to treat Sarah, shortly after two more paramedics arrived followed by EAAA. Anglia Two was able to land behind the house, after which, she was taken to the Lister Hospital in Stevenage.

Teach youngsters the importance of first aid Early on a February morning, Sarah Sharpe suffered a cardiac arrest in the bathroom of her Bedfordshire home. Sarah was drifting in and out of consciousness and was unable to call for help. The chance of surviving a cardiac arrest is significantly improved with early bystander CPR but, being alone in a locked bathroom, for Sarah, time was against her.

Sarah’s 10-year-old son Kai and sixyear-old Alex had been learning about the first five steps in emergency first aid at a Cub Scout meeting a week earlier. They were taught that in an emergency the most important thing is to get help quickly, and that is exactly what they did.

Sarah explained: “I had gone to the bathroom and the boys were wanting their breakfast so Kai came to speak to me through the bathroom door and heard a crash and strange noises. He then knew I was ill but not what was wrong, so he called out to me and when I didn’t answer, realised he needed to get help immediately.”

Kai remained completely calm, took Alex into the living room and dialled 999. Kai was asked his name and address and how old he was. The operator asked him if he was ringing the right number. Kai explained: “My mum is lying in the locked bathroom and she’s not breathing or talking.” The operator said: “Listen carefully.




£1,900 WITH AN

Kai’s swift response and the action he took to dial 999 saved his mum’s life. Kai had this advice for other youngsters: “Stay calm and follow the procedures you have been taught. Also, get help quickly - call 999 if you need to.” Sarah added parents need to ensure children know what to do in emergency situations. She said: “Make sure your child is familiar with your mobile and the landline. Tell your child who your emergency contacts are and where you keep your medication. It is hard, but accidents happen, as does illness, and as a parent I have been at home alone with my children and they may be the only source of help. Empower them to be able to do basic first aid - teach them the recovery position and the basics of CPR. “It is less scary if they have talked about it before an emergency.

Kai and Alex in the EAAA helicopte r

Most importantly, I think, is to give your child the confidence to help in an emergency. I never thought the boys would have to call an ambulance for me due to a cardiac arrest - it doesn’t happen to people I know. I am so grateful that Kai knew what to do and was able to stay so calm. I am so proud of how he and Alex handled the situation and were able to use their knowledge to help.” Sarah has now made a great recovery and has had an Implantable Cardioverter Defibrillator fitted, which will detect if the heart has an abnormal rhythm and will deliver an electric shock to restore a normal heartbeat. Sarah and her family have since visited EAAA and met Doctor Pam Chrispin who attended her on the day. Both Kai and Alex were presented with certificates for bravery by Doctor Pam. Sarah’s brother Paul has also recently run The Great North Run in aid of EAAA raising over £1,600, and we are very grateful for this incredible effort.



This issue you have the chance to win a £50 high street shopping voucher. Simply solve our crossword and when completed, rearrange the letters in the shaded squares to make a word that you would connect with our life-saving work. Then simply email the word you have made to with your name, address and contact details, and use ‘Crossword Competition’ as the subject. The closing date is 5pm on Thursday 30 November. 1





3. EAAA pilot who completed London Marathon (9) 5. Peterborough park hosting fun day, Ferry __ (7) 7. Anglia Lift Off won an award from The ___ building society (9) 9. Venue for our Only The Brave event (7) 11. Someone won £3,000 in our summer ___ (6) 14. This hospital is getting a new helipad (7) 15. A game in our lottery costs just one of these (5) 16. Civic leader hosting voluntary service awards (5)





9 9 10



12 13 14

15 16

The hidden word:



1. Colour of the shirts worn by our lottery team (3) 2. 15 year anniversary for this Halesworth day (4) 4. The doctor who attended toddler Rorik (12) 6. Name of the hospital in Stevenage (6) 8. Where Santa will be based at Kelling Heath (6) 10. Landing spot of Felixstowe mission (5) 12. The day the EAAA lottery is drawn (6) 13. The EAAA job held by William Wales (5)


Thank you if you took part in our spot the difference competition in the last issue. Did you find all five differences shown here? The prizes were awarded as follows: A one night spa break for 2, including dinner, bed, breakfast and a spa treatment at Ufford Park, Woodbridge - Miss B. of Luton, Bedfordshire; A GoPro Hero Session camera and accessories Mrs T. of Whittlesford, Cambridgeshire; A place in our Glow in the Park run - Mrs W. of Downham Market, Norfolk; A £50 high street voucher - Ms I. of Aylsham, Norfolk.

Summer Raffle In our summer raffle the first prize of £3,000 went to the holder of ticket number 913115 in Saxmundham, Suffolk; Second prize of £1,000 went to the holder of ticket number 609566 in Woodbridge, Suffolk; The £500 third prize went to the holder of ticket number 609566 in Great Yarmouth, Norfolk. There were ten further prizes of £50 and Mr J. in Ipswich won the Super Seller’s prize. CROSSWORD ANSWERS, YOU COULD WIN A



Safety on the doorstep

Mike Bolton sser EAAA Canva

Many charities and businesses often use canvassers to help build support or to sell products, and certainly for East Anglian Air Ambulance this is a really effective way to recruit lottery players. Sadly, there are criminals out there who try to impersonate legitimate fundraisers and traders, so here are a few handy hints to help you recognise our canvassers and keep you safe on the doorstep.

East Anglian Air Ambulance lottery canvassers Our lottery canvassers are distinctive in their red jackets or shirts and yellow hi-viz jackets displaying our logo, and will ask if you would like to sign up to play our lottery. If you choose to play the lottery and help EAAA they will take a few details from you and ask for your bank details using a secure tablet device. They are not permitted to take cash on the doorstep – if you would like to make a donation you can always go online or phone us.



Our canvassers, who will have an identity badge with their name, photo and our logo, work on behalf of Tower Lotteries or Burden & Burden, two partner companies that help us recruit our lottery players. If in doubt, call us to confirm that the canvasser is working for us. If it’s outside office hours, you can check on our website - where we have a regularly updated list of canvassers including their pictures.


Here are some important tips:

What to do if you are suspicious:

• Our canvassers will not ask to come into your home. If anyone on the door does ask to come in, make sure you verify their identity first by calling the charity or company they represent

• If they are canvassing for EAAA but you are not confident that they are genuine, call us on 01603 489400 or check our website (search for ‘canvassers’) • If you suspect the caller is fraudulent, you can call the police on their non-emergency number 101 - and report the incident. If you think they are impersonating us, please also let us know by calling 01603 489400 • Close the door immediately and call the police if you feel you may be in danger

• Canvassers and fundraisers from any charity should have clearly readable ID badges, obviously branded clothing and be happy to leave you information if you do not want to speak with them • To avoid being tricked by impersonators, if you want to call the charity or company, do not ring a number they give you; close the door and call the legitimate company or charity number (you can find this by checking online or asking directory enquiries) • There is nothing wrong with keeping the chain on your door – they won’t be offended • Don’t be shy about saying no and ask them to leave if you are uncomfortable. You can always ask callers to leave a leaflet or come back later when you have someone else with you • Beware of ‘distraction’ crime ensure all other doors are locked when answering your door, so no one can enter whilst you are busy on the doorstep EMAIL FEEDBACK@EAAA.ORG.UK

Why we use lottery canvassers: • Our canvassers do a brilliant job – the lottery raises around 45% of our income and is vital to help keep our helicopter emergency medical service operational • It is a fantastic way to reach more people in the East Anglian area and have a team of representatives talking to the public every day • Our canvassers offer a safe and easy way to sign up to the lottery, and offer you the chance to win fabulous prizes If you have more questions about safety on the doorstep, there are free resources available from your local council, charities like Age UK or the police. Thank you. Your play saves lives.



About our Lottery

Lottery winners For full details on our weekly EAAA lottery winning numbers please visit our website Our accumulator prize, which increases by £500 each week, has seen a flurry of winners over the summer. On June 2 a couple in Norfolk won £1,500. On June 30 a winner in Suffolk received £2,000. A fortnight later a prize of £1,000 was sent to a Suffolk winner and the following week £500 was won in Norfolk. You can see how much the accumulator is at currently by visiting the lottery section of our website.

A delighted Julie Warren got in touch after winning a summer prize. She said: “This is me holding my cheque, I was so happy to have won. I’m not a lucky person so this was very much a surprise to me when it came in the post. I’m putting this money towards a holiday as for the last three years I was not able to have a holiday.” When Glenda Taylor won a prize on the accumulator draw she wrote: “I was delighted to receive this prize and will use part for a new camera and the rest is being saved towards a holiday next year.” Another summer winner Barbara Davis, wrote and told us that her win was a lovely surprise after some health issues and she would use it to buy a new outfit to cheer herself up following treatment.




Supporting the East Anglian Air Ambulance lottery is one of the easiest and most sustainable ways to keep us flying and saving lives. There are 18 main cash prizes including a jackpot of £1,000 which is won every week. We also have an accumulator prize which rises by £500 per week. The maximum it can reach is £25,000. Everyone who plays the lottery is automatically entered into the accumulator draw.

How does it work? Once we receive your completed membership application we enter your details onto our lottery system. You’ll be sent a letter and membership card with details of your lucky number. Each Friday the winners are randomly selected from all current paying members.

How much does it cost? Each ‘chance’ in our lottery costs £1 and you can have more than one ‘chance’ each week if you wish.

How do I claim my prize? There is no need make a claim as we automatically send out all the winners’ cheques by 1st class post on Friday afternoons. A list of winning numbers can be found on our website



How do I join? Three easy ways:


Fill in a form

Fill in the application form overleaf and send it back to us at the address printed on it. If you are paying by cheque, don’t forget to send that too.



Sign up online. Visit and visit the Lottery section for a safe and secure way to purchase.


By phone

You can join over the phone and should use this method if buying membership as a gift for someone else. Just call our lottery team on 01603 489400 or sign up with one of our canvassers and they will be happy to help. All players must be over the age of 16.

Why not tell a friend about our Lottery? Visit or call 01603 489400


Lottery Membership application New Member Details (Please fill in your contact and payment details) Name

Date of birth




Email For cheque payment:

No. of chances per week

No. of weeks (min 13)

Total amount due £

For direct debit payments:

(Please fill in this form)

Please return your completed membership application form (with cheque made payable to Friends of East Anglian Air Ambulance) to:

The Lottery Office, Friends of East Anglian Air Ambulance, Hangar E, Norwich Airport, Gambling Close, Norwich NR6 6EG Members must be aged 16 years or over, please tick this box to confirm

Trading Ltd.

Please fill in the whole form using a ball point pen and return to: Friends of East Anglian Air Ambulance Lottery Office, Hangar E, Gambling Close, Norwich Airport, Norwich NR6 6EG

Instructions to your Bank or Building Society to pay by Direct Debit

Name(s) of Account Holder(s)



Bank/Building Society Account Number

Please tick which amount you would like to be debited from your account: £4.34 (monthly)

£13 (quarterly)

£26 (half yearly)

£52 (each year)

First payment on and thereafter until further notice

Branch Sort Code

This is not part of the instruction to your Bank or Building Society

Name and full postal address of your Bank or Building Society To The Manager

Bank/Building Society



Instruction to your Bank or Building Society. Please pay F.O.E.A.A.A Direct Debits from the account detailed in this instruction subject to the safe-guards assured by the Direct Debit Guarantee. I understand that this Instruction may reamin with F.O.E.A.A.A and if so, debits will be passed electronically to my Bank/Building Society.


Each chance costs £1 per week. All the data we hold Membership Number Date is gathered and managed in strict accordance with the Data Protection Act (1998). Banks and Building Societies may not accept Direct Debit Instructions for some types of account We will not disclose any information supplied by The sum of £ Minimum payment of £4.34 per chance per month) you to any third party. We would like to occasionally Monthly (£4.34) Quarterly (£13) Half-yearly (£26) Yearly (£52) contact you with information First payment on / / and thereafter until further notice. about other aspects of our work. Please tick if we may The Small Print This lottery is promoted by the Friends of East Anglian Air Ambulance Trading do this by in support of the East Anglian Air Ambulance registered charity number 1083876. Responsible person email phone post S. Demetriou, EAAA, Hangar E, Gambling Close Norwich NR6 6EG. Tickets cost £1 and the draw is held every Friday. Licenced by the Gambling Commission