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Volume 10, Issue 3

May / June 2013

Security Shredding Storage News

Serving the Security Shredding & Paper Recovery Markets Visit us online at www.securityshreddingnews.com

ATTENTION:  READERS !

Are you looking for Products, Equipment or Services for your business? If so, please check out these leading companies advertised in this issue: Collection & Storage Containers Big Dog Shred Bins – 6 Bomac Carts – pg 7 Jake, Connor & Crew – pg 11 Equipment Financing TransLease Inc – pg 7 Insurance Downstream Data – pg 9 Lock & Locking Systems Lock America Intl. – pg 6 Mobile Truck Shredders Alpine Shredders Ltd – pg 13 Shred-Tech Limited – pg 8 ShredFast – pg 16 Vecoplan LLC – pg 5

Security in Layers:

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Deter, Delay, and Detect

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By Brian D. Baker

n the last issue, I wrote about security risk assessment principles and the foundations of the asset threat and probability criticality matrix. As a next step in the security process, this article defines five specific layers of security that can apply to your facility. By learning “security in layers”, you will be able to apply security management principles to specific risks at your facility. Together, these two articles help you to 1) recognize vulnerabilities and 2) create solutions that can improve your overall facility security plan and to manage risk through the deterrence, detection, and delaying of crime and other loss related events.

Security is like an onion …

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magine your facility like an onion, with various layers. What assets are located near the skin or outer perimeter? What assets are located toward the center? Which are in between? Though most of our properties aren’t concentric like onions, you can determine where your key assets are located (e.g., employees, digital systems, pre-destruction documents, vehicles). In most cases, our key assets are located within the deepest layer of our physical facility. Let’s look at five specific layers where security is critical: PRSRT STD U.S. Postage

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1. Outer Perimeter

The first layer of security for a facility is the perimeter—that clear boundary marking a transition from public to private property. You may have a gate or a fence that clearly marks

your facility’s outer perimeter. In some cases, the fence may not serve as a deterrent because it could be easily climbed, cut, driven through, and even stolen (yes, scrap thieves steel fencing). Most perimeter fencing offers little concealment for security; however, the same benefit is then extended to the guards and employees who can see beyond the perimeter to an approaching attacker. This line of sight may prevent a surprise attack when the first layer of security is breached. Establishing a strong perimeter is more than fencing and walls, however. A change in landscaping or a difference in lighting can help

Continued on page 3

Inside This Issue

4 A New Picture of

Electronics Exports

8 Electronics, Recycling Associations Seek New Solutions for CRT Glass Recycling

11 Idaho State University Agrees to

Pay $400,000 for HIPAA Violations

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Security Shredding & Storage News

Security in Layers:

Deter, Delay, and Detect Continued from page 1

mark the perimeter. Signage, such as “Visitors report to office to sign in” or the concise “Private Property: No Trespassing”, is important. Combining simple but multiple factors around your perimeter not only shows serious intention toward security, but establishes a psychological barrier that may prompt the opportunist or spontaneous offender to move on toward less attentive grounds. Unfortunately, I can’t stress enough that there exists no perimeter security plan that is 100% effective against all threats in all conditions, especially if the attacker is highly motivated. For example, if an estranged spouse wants to commit violence against an employee, then all the landscaping and lighting, signage and fencing at the perimeter will be little more than a first line to be crossed toward his goal.

2. Open Space

Perhaps at first glance the facilities of your customers—hospitals, office complexes, schools, etc.—may seem like some of the easiest perimeters to breach. But take a closer look at the landscape design, traffic flow patterns, and open space that exist between the perimeter and the exterior of the buildings. This open space is the second layer of security, and the most important function of this space is to maximize surveillance. This open space should be designed to facilitate the ability to see clearly from the buildings to the perimeter. This vision can be digital, with the use of video security cameras, PTZ (Pan, Tilt, Zoom) cameras, Infra-red (IR) devices, as well as physical, through the security officer with old-fashioned binoculars or an employee being able to see something suspicious on the property and determine if it is a threat. The best design for open space between building and perimeter reflects order, control, visibility, and cleanliness. Signage should be concise and clear. If your facility has truck traffic, then safety should be a priority, which necessitates control and visibility. If your truck volume includes outside vendors or drivers unfamiliar with your facility, such signage may help direct those vehicles toward staging areas or to shipping or receiving docks without causing temporary hazards or opportunities to conceal trespassers or other threats. Signage should also direct visitors to specific parking areas with additional signage directing them to a central receiving station, guard post, or receptionist. Landscaping in this open space should be designed to minimize hiding spots, such as low ground shrubbery, as well as shade tree canopies that are manicured to a height that does not impede full visual recognition of a human body at the furthest point. Standards of landscaping and architecture and design of the open space can be found in various articles about CPTED, Crime Prevention through Environmental Design. The design of adequate, continuous, and even lighting is most important in the open spaces. This open space may be a parking lot, a field on the back corner of your property where old equipment is stored, a long ascending lawn toward your corporate headquarters, a concrete apron from a city street to your warehouse door, or simply a sidewalk. Regardless of the size, the security goal for the open space should be to maximize surveillance, and adequate lighting makes this possible. There is a psychological advantage to using lighting, particularly against the opportunist who

wants to conduct crime in the anonymity of darkness. Additionally, when parking lot lighting is bright, consistent, and in good repair, employees feel safer, and they, along with trained security, can observe and report threats.

3. Transition Space

The third layer of security is the building transition points, which we know more commonly as doors, windows, and portals. If a threat crosses into the perimeter and across the open space, the next destination is the edge of the building. How difficult would it be for an attacker to enter your building? Is the door already unlocked? Is there a mailbox, a fake rock, or a welcome mat where the spare key is hidden? Is the door pass code scratched into the wall adjacent to the card reader? Did the office manager leave the windows open at night when everyone is gone? Is a custodian propping the door open? Are there heavy objects—rocks, flower pots, small trash receptacles—near the building that could be used to break a window? These are just a few of the questions that seem obvious, but when I look at security at this layer, I’m looking specifically at how hard it is for me to get inside. I suggest that if you want more information on hardening the exterior of individual buildings during both operational hours and after hours, then you should review some free publications on commercial security, which might be available from your local police. You can also seek one of several resources on industrial physical security surveys. These resources can help you to develop a customized checklist based on the risks you have identified at your facility. Events such as natural and manmade hazards, safety issues, and crime in your area are examples of a few influences that may change according to location.

4. Internal Security

The fourth layer of security is the interior of your buildings. It’s not uncommon for a shredding service or recycling center, for example, to have more than one building on the property. Each building should be considered individually, and you should not lose sight of your primary asset, human life. In the industrial setting, often a busy operating environment, I find that security awareness and situational awareness are countermeasures that are as important as cameras and alarm sensors. Ask yourself, how would my employees respond to a stranger walking through my warehouse or onto my loading dock? Would employees notice an unescorted individual…an intruder? Is there an established protocol for challenging unauthorized persons? Has this ever occurred in your facility before and what mistakes were made? To maximize control over this interior layer, you may need to think beyond access systems, visitor logs, and guest badges—security measures taken in most facilities. These steps will not deter the motivated intruder. Locking interior doors that require a badge swipe along with a manually entered code are practical beginnings to delay intrusion. A modern digital video security camera system that can be monitored by a manager, receptionist, or security officer can be useful to detect intrusion. Installing layers within this layer,

PUBLICATION STAFF Publisher / Editor Rick Downing Contributing Editors / Writers Brian D. Baker • Ellen Ryan Production / Layout Barb Fontanelle • Christine Pavelka Advertising Sales Rick Downing Subscription / Circulation Donna Downing Editorial, Circulation & Advertising Office 6075 Hopkins Road, Mentor, OH 44060 Ph: 440-257-6453 • Fax: 440-257-6459 Email: downassoc2@oh.rr.com www.sssnews.com For subscription information, please call 440-257-6453 S e c u r i t y S h re d d i n g & S t o ra ge N e w s (ISSN #1549-8654) is published bimonthly by Downing & Associates. Reproductions or transmission of Security Shredding & Storage News, in whole or in part, without written permission of the publisher is prohibited. Annual subscription rate U.S. is $19.95. Outside of the U.S. add $10.00 ($29.95). Contact our main office, or mail-in the subscription form with payment. ©Copyright 2013 by Downing & Associates. Printed on 10% Post-Consumer Recycled Paper

such as door alarms, motion sensors, motion-activated video recording, and locks on interior area doors are potentially effective. During normal operating hours, the training and awareness of your staff to recognize a threat and to respond appropriately could make the difference in preventing a data breach, exposure of private personal information, or even loss of life. Security training to all employees will communicate the importance of security awareness and increase their confidence to recognize and respond to threats effectively.

5. Specific Asset Protection

The last layer of security is the asset specific layer or the core. Though security awareness training is critical for employees, I believe that many people do not need a scripted plan to react in an emergency. If there is a fire, people will run to the fire or they will run from the fire. In an active shooter scenario, people will run if they can, or they will hide safely or fight furiously. The evacuation plans and emergency plans for your facility should include certain responses for medical

Continued on page 6

Security Shredding & Storage News. May / June 2013

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Security Shredding & Storage News

A New Picture of Electronics Exports The first rigorous study of U.S. end-of-life electronics markets reveals a small volume of exports entering a global market for reusable devices and processed commodities.

By Ellen Ryan ecause the United States is the world’s largest market for new electronic products, it also generates a lot of used electronics—and a lot of interest in where those used products end up. Talk has circulated for years that U.S. collectors and processors “dump” large volumes of used electronics in poor countries overseas, and that electronics exported as repaired or refurbished are not, but these stories are largely anecdotal. No one has had reliable, comprehensive data on what happens to U.S. used electronic products after they’re discarded or, if they’re exported, where they go and what happens to them at their destination. Now the U.S. government has stepped in to provide the most detailed picture to date. In March, the U.S. International Trade Commission (Washington, D.C.), an independent, quasi-judicial federal agency, released Used Electronic Products: An Examination of U.S. Exports. The agency produced the 250-page report at the request of U.S. Trade Representative Ron Kirk, who noted that the National Strategy for Electronics Stewardship recommends collecting such data to better manage electronic products through their life cycles. The agency’s researchers based the quantitative findings mainly on data they collected through a random, nationwide survey of 5,200 electronics refurbishers, recyclers, brokers, information-technology asset managers, and others who handle used electronic products, leaving out firms that employ fewer than 10 people. The commission supplemented that information with confidential, firm-level export data collected by the U.S. Census Bureau (Suitland, Md.). It also conducted interviews, heard testimony, and reviewed existing literature, including ISRI and other industry reports. The variety of survey participants indicates the difficulty of tracking such information. The report identifies six ways an item might enter the used electronic product supply chain and four steps in that chain, and exporting could happen at any point in that process. That’s one reason it’s so hard to pinpoint what’s sold to whom, in what condition, and for what purpose. Another complication is the range of products involved: Computers, monitors, televisions, and mobile devices are perhaps the most common, but the supply of used electronic products, or UEPs, also includes computer parts and additional peripherals; audiovisual, telecommunications, and office and medical imaging equipment; whole and shredded circuitboards; wires and cables; and commodity metals, plastics, and glass. The ITC report determined that most U.S. used electronics never leave the country. In 2011, only 7 percent of this material was exported when measured by value; 17 percent when measured by volume. By value, tested, functioning electronic devices were the most prevalent exports. By volume, scrap commodities were the most prevalent, with the metals, plastics, glass, and circuitboards from disassembled or shredded electronic products exported for use by overseas smelters or manufacturers. Notably, the researchers found that less than 1 percent of U.S. exports was shipped for disposal. Of the range of companies surveyed, about 25 percent said they are “directly engaged in exporting,” according to the report, and another 27 percent said they are “reasonably certain some portion of their UEP output was later exported by another organization.” Here’s a more detailed look at the report’s findings.

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How Much Gets Exported?

he report, based on data from 2011, looked at both whole electronic equipment— working and nonworking—and its components. For both categories, exports were a very small proportion of the total. In other words, the majority of used electronic products collected in the United States remained in the United States. The researchers looked at this market both by dollar value and by volume. By value, about $20.6 billion of U.S. used electronic products was sold in 2011. Exports were $1.45 billion, or 7 percent, of that total. Most of those (69 percent) were whole electronic products sold for reuse, which were worth $1 billion. The vast majority of those products (88 percent) were tested and working. The second largest category by value

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4 Security Shredding & Storage News. May / June 2013

was exported commodity materials and parts not intended for reuse, which were worth $439 million, making them 30 percent of total exports. Looked at by volume, the United States collected 4.4 million short tons of used electronic products in 2011 and exported 760,000 tons, or 17 percent of total collections. By this measure, most exports were scrap materials. Commodity scrap metals and parts not intended for reuse together were 91 percent of total U.S. exports of disassembled UEPs.

Who’s Exporting?

he survey compared characteristics of entities that export with those that do not export. As mentioned above, more than 25 percent of responding organizations reported exporting used electronics, and another 27 percent said they are “reasonably certain” other organizations later export some of their material. Though exports take place at all points in the used electronic product life cycle, the largest segment of exporters (41 percent) consisted of those who refurbish and repair devices, followed by those involved in wholesaling, brokering, and retailing electronics (27 percent). Twenty-seven percent of exporting entities reported holding some type of certification, compared with 15 percent of nonexporting entities. Among the types of firms that export, recyclers had the highest proportion of certifications, with 67 percent of exporting recyclers reporting they hold one or more industry certifications, such as the Responsible Recycling (R2) Practices for Use in Accredited Certification Programs for Electronics Recyclers, R2 combined with ISRI’s Recycling Industry Operating Standard™ (R2/RIOS™), or the Basel Action Network’s e-Stewards® program.

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What Countries Receive Used U.S. Electronics?

hree-quarters of exported UEPs ended up in just four places in 2011. The largest proportion of exports—26 percent, or about 199,000 tons—went to a group of 11 Asian-Pacific nations excluding China, Hong Kong, and India. Within that group, the material primarily went to South Korea and Japan, according to the report, but smaller quantities went to Australia, Malaysia, New Zealand, Pakistan, the Philippines, Singapore, Taiwan, Thailand, and Vietnam. China and Hong Kong together received 18 percent of exported material, about 133,000 tons; followed by Mexico, 129,000 tons (17 percent); and India, about 99,000 tons (13 percent). Less than 1 percent of used electronic products exported from the United States in 2011 went to Africa. The researchers determined that just over half of exported used electronics, by weight, went to what’s typically considered the developed world—members of the 34-nation Organization for Economic Cooperation and Devel­opment (Paris), which include Canada, Mexico, most of Europe, Australia, New Zealand, Israel, Turkey, Japan, and South Korea. Large copper and precious metals smelters in some OECD countries—most notably, Belgium, Sweden, Japan, Canada, and South Korea—can refine the processed commodities from UEPs and recover individual metals, the report points out. The largest non-OECD destinations were India, Hong Kong, and China, which, combined, received about 31 percent of exports by weight. These countries are likely to have major reuse markets for refurbished UEPs, the report states, and they also are “important manufacturing centers for electronic products, with demand for used products and parts for remanufacturing, as well as for raw materials derived from UEPs that can be used to manufacture new products.”

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Security Shredding & Storage News States and environmental concerns. About two-thirds of exporting companies said market demand encourages exporting, followed by commodity prices, knowledge of foreign markets, and foreign labor costs—each was cited as an encouraging factor How Are Exported UEPs Used? by about one-third of this population. Entities that do not export cited environmental y weight, the largest proportion of exports (43 percent) was commodity concerns and a belief in keeping work in the United States almost equally as factors materials intended for smelting or refining. Exports intended for resale as whole discouraging exports—46 percent and 45 percent of this group, equipment or working parts—either after further processing respectively—followed by certification program requirements. or without further processing—together were 14 percent of the The ITC report The report describes several domestic and international factors total. Though survey respondents selected “other” as the end use of another 14 percent of exported material, the report points out “that determined that most that influence exports of U.S. electronic products. The United States has limited capacity to process the leaded glass from cathode-ray vast majority of those [uses] were described as exports destined for U.S. used electronics redistribution, repair, or recycling through specific channels (such as never leave the country. tubes and smelt copper and precious metals from the circuitboards in electronic products, which creates an incentive to send such through warranty programs, tracked distribution networks, or other In 2011, only 7 percent products overseas, it states. Most CRT processing facilities are in known channels for recycling activities).” Eleven percent of this of this material Mexico and India, which are among the top destinations for U.S. material was exported for processing or disassembly. Respondents was exported when exports of UEPs, but exports of CRTs are regulated by the U.S. reported “unknown” as the end use of 18 percent, or 102,000 measured by value; Environmental Protection Agency (Washington, D.C.), which tons. Just 0.8 percent, or about 6,000 tons, of used electronics was requires certain notifications and permissions from its officials and exported for final disposal. 17 percent when from the destination country. Further, 28 state electronics recycling The survey asked respondents to what type of entities they ship measured by volume. laws “generally depress exports by changing the cost structure of their used electronic products, and these answers closely matched the local UEP industry,” the report states. These include producer the end uses. More than 40 percent of UEP exports by weight went responsibility laws, consumer fees, landfill disposal fees, and disposal bans. to commodity processors: just over a third to foreign smelters and metal foundries Outside the United States, market demand is a major driver of exports. In and about 7 percent to enterprises that reprocess commodity plastics. About 29 OECD countries, with the exception of Mexico, there is little demand for intact, percent was shipped to enterprises that refurbish or remanufacture intact UEPs. A functioning UEPs, the report states. Instead, such countries want the processed little less than 13 percent of UEPs went to entities labeled “unknown,” though the commodities, primarily copper and precious metals from circuitboards. In the rest report suggests that category “likely includes various types of trading companies, of the world, there’s strong demand both for working and repairable UEPs for reuse such as brokers and resellers unknown to the exporter. … The involvement of such and for scrap commodities—primarily metals, plastics, and glass—that can be used trading firms in the UEP industry often makes it difficult to identify the final end as manufacturing inputs. Of course, market demand is up against international trade use of these products.” regulations, most notably the Basel Convention, which uses a notification-and-consent system to limit or forbid trade in hazardous waste, including some materials found What Affects the Decision to Export? in UEPs. Though the United States has not ratified the convention and is not bound he survey asked respondents what factors affect their decision to export. Across by its provisions, “a number of developing-country signatories agree not to import the entire survey pool, market demand was the No. 1 factor encouraging exports, nonworking UEPs from OECD member countries,” the report states. Some individual followed by commodity prices and overseas labor costs. The factors cited most countries restrict or forbid the importation of UEPs as well. often as discouraging exports were a commitment to keeping work in the United

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Security Shredding & Storage News

Security in Layers: Deter, Delay, and Detect Continued from page 3

emergency, fire or accident, evacuations or shelter in place scenarios, and crime (including workplace violence.) Plans should be simple to follow, concise, and easily accessible for review and use. Plans should be presented in face-to-face settings by credible and, ideally, credentialed security trainers. This provides a venue for employees to ask questions and learn the importance of their responses in an emergency. Your other specific assets should all have a practical level of security which may include multiple measures. If you keep petty cash, the cash should have auditing controls and should be kept in a concealed and locked safe. Computer systems should be backed up daily and encrypted or strongly password protected. The hardware devices should be marked and serial numbers logged to help with recovery investigation if they are stolen. Portable devices which might be used by shredding truck drivers should have similar security. Lastly, does your facility have bins, containers, and boxes of sensitive private documents that are staged to

be destroyed? Are these materials kept in a secure cage or staging area? Is there an access control system or lock on this area? Do you have other security devices or controls to monitor this area? Consider what might happen if an intruder were able to breach this innermost layer and find himself standing in a warehouse with boxes of confidential customer documents. From within, this area should be controlled in a way that maximizes efficient access for your destruction personnel, while also affording a high level of guardianship against intrusion and breach, day and night.

The Five Layers in Synergy

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s a final point of consideration, security in layers should be designed to deter, delay, and detect a wide array of risks. Even if your facility is located in a great neighborhood within a safe community, you may find yourself involved in a data breach investigation or audit that could suddenly challenge your integrity. Even if you are not at fault, an

auditor could deem your security practices to be sloppy, inconsistent, or complacent. This may cast doubt on your security practices and may draw your facility into suspicion or, worse yet, wrongfully implicate you in the liability of a data security breach. As you learned by conducting the security risk analysis, introduced in the previous article, you need to think broadly about the potential risks to your facility. When you do this, you can more effectively activate your “security in layers”, using each layer to enhance the strength of the next until all five layers are working synergistically to protect your key assets—your employees, your material assets, and your company’s reputation. Brian D. Baker, MA, CPP, is a security management consultant based in State College, PA. He has over 20 years professional security experience and also has operational experience in the document destruction industry. Serving corporate clients across the US, Mr. Baker specializes in security risk assessment, workplace violence mitigation, executive protection, and corporate investigation. Mr. Baker is also an adjunct criminology instructor for Penn State and a member of ASIS, International.

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A New Picture of Electronics Exports Continued from page 5

Addressing Informal Recycling

lthough this study turned up no quantitative data on the informal and unregulated recycling of exported UEPs, the researchers came to several conclusions about the likelihood of U.S. electronics ending up in such facilities. Working used electronic products have a higher resale value than the recoverable materials they contain, the report states. Thus, “the end use for most working and repairable personal computers, cell phones, and other UEPs that are exported [from the United States] is initially a secondhand market.” At the same time, “it is likely that some portion of U.S. UEP exports are processed in the ‘informal’ recycling sector, either upon import or after a second or third useful life in the destination country,” and some disassembly of UEPs occurs with “little regard to health, safety, and the environment.” The report suggests that conditions reported on a decade ago might not be as prevalent today. “Since concerns about informal recycling were initially raised in the early 2000s, there have been significant changes in both U.S. and foreign practices involving electronics recycling and exports,” it states. New recycling and smelting technologies and the growth of formal processing capacity in both the United States and abroad, most notably China, are most likely “diverting some material away from informal recycling.” Another section of the report points out that “an increasing share of material flowing into the informal processing sector in developing countries appears to be locally or regionally sourced, with less originating in the United States.” The ITC’s research included a public hearing in May 2012 at which more than a dozen industry participants testified. At the hearing, Joe Pickard, ISRI’s chief economist and director of commodities, described an ISRIsponsored study by International Data Corp. (Framingham, Mass.) in 2010, which estimated that electronics recycling generates annual revenues of $5.2 billion and employs 30,000 people in the United States. He also noted that electronics is the fastest-growing segment of the recycling industry and that the global market for scrap commodities has increased tenfold over the past two decades. Given all that, it’s reasonable to conclude that the importance of electronics reuse and recycling will only grow. Pickard urged a focus on promoting “responsible recycling globally,” with efforts concentrated on “enhancing and promoting facilities that will receive and properly handle recycled materials anywhere in the world.”

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Ellen Ryan is a writer based in Rockville, Md. This article originally appeared in the May/June 2013 issue of Scrap magazine (www.scrap.org), the bimonthly magazine of the Institute of Scrap Recycling Industries (ISRI, www.isri.org). Reprinted with permission.

Destination of U.S. Exports of Used Electronic Products in 2011 Country Short tons Asia-Pacific markets other than Hong Kong, China & Indiab 198,638a Mexico 128,790 India 98,506a Hong Kong 68,094 China 65,359 Canada 39,687 Sweden 21,851a Belgium 18,212 Other European Union 9,770 Other Latin America 7,824 Other Middle East 6,926 Sub-Saharan Africa 78 All other and unknown 93,986 Total 757,721 Source: U.S. ITC calculations of weighted responses to its questionnaire. a Low-precision estimate, with relative standard error above 50 percent. b Principally South Korea and Japan; also includes Australia, Malaysia, New Zealand, Pakistan, the Philippines, Singapore, Taiwan, Thailand, and Vietnam.

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In the News Electronics, Recycling Associations Seek New Solutions for CRT Glass Recycling

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8 Security Shredding & Storage News. May / June 2013

he Consumer Electronics Association (CEA)(R) today announced that while ample markets and downstream vendors appear to exist for recycling cathode ray tube (CRT) glass, about 20 percent of recyclers reported difficulties and are seeking solutions to avoid stockpiling this product, which for many years was the technology of choice for displays such as televisions, computer screens and diagnostic equipment. CEA revealed the results of a recent national survey of electronics recyclers conducted by the Northeast Recycling Council, Inc. (NERC) on CRT glass management in the U.S., at a meeting yesterday with the Institute of Scrap Recycling Industries Inc. (ISRI)(R) and the Electronics Recycling Coordination Clearinghouse (ERCC) (R). Highlights of the study are as follows: • Ample markets and downstream vendors currently exist for most electronics recyclers who responded to the survey; • Recyclers typically rely on intermediary or downstream vendors to process their glass; • The amount of CRT volume sent for processing remains the primary cost differentiator, with smaller volumes incurring higher per-unit costs; and • Market supply of CRTs is relatively stable or even decreasing for at least half of all recyclers who responded to the survey. The survey, funded by CEA, was fielded during a two-week period in March and April 2013. A total of 82 companies completed the online survey, of which 70 were invited and 12 were unsolicited. Among the 70 companies invited to complete the survey, 90 percent are certified e-scrap recyclers. “As the uses for CRT glass decline, the consumer electronics and recycling industries have come together to find solutions for recycling this glass,” said Walter Alcorn, vice president of environmental affairs and industry sustainability, CEA. “Through the efforts of the consumer electronics industry’s eCycling Leadership Initiative, and CEA’s efforts to promote eCycling directly to consumers via GreenerGadgets.org, we have made great progress toward increasing the recycling of electronics, including CRTs.” In recent years, demand for CRTs has dropped drastically as newer LCD, LED and plasma technologies, which are more compact and use less energy, have become more affordable and widely available. Recovered CRT glass had traditionally been used in the creation of new CRT displays, but the end-use markets for CRT glass have decreased considerably. Today’s CEA-ISRI-ERCC stakeholder meeting included a review of recent survey data, discussion with officials from the U.S. Environmental Protection Agency (EPA) concerning CRT glass regulation, and a discussion of efforts by CEA, ISRI and others to find new uses for old CRT glass. In order to encourage the development of new uses for CRT glass, CEA and ISRI are sponsoring a technical “CRT Challenge” to identify financially viable, environmentally-conscious proposals for using recycled CRT glass. “The coordination among stakeholders from CEA, ISRI, ERCC, EPA and others will go a long way to ensuring that CRTs are responsibly recycled during the coming decade,” said Eric Harris, director, government and international affairs, ISRI. CEA and the consumer electronics (CE) industry are committed to being green through the creation of energy efficient products, and encouraging and facilitating electronics recycling. As part of an effort to increase the amount of electronics recycled, CEA and the CE industry have created the eCycling Leadership Initiative to: improve consumer awareness of collection sites; increase the amount of electronics recycled responsibly; increase the number of collection opportunities available; and to recycle one billion pounds of electronics annually by 2016. In the first two years since the Initiative was established, the number of pounds of CE goods recycled by the industry has nearly doubled. For more information on CEA’s environmental efforts, visit CE.org/Green. Consumers can visit GreenerGadgets.org year-round for the most exciting developments in eco-friendly electronics and more tips on how to Live Green, Buy Green, and Recycle Responsibly.


In the News ARMA International Announces ARMA Live! Conference 2013 NOW OPEN - Registration for 57th Annual Conference and Expo  

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RMA International, the authority on information governance, has opened registration for its ARMA Live! Conference 2013 (ARMA 2013), to be held October 28-30 at the Venetian Congress Center in Las Vegas. The conference will feature more than 70 education programs presented by experts in the legal, information technology (IT), and information management professions, as well as an Expo Hall boasting more than 200 top-tier exhibitors showcasing the latest offerings from technology to data retention, data storage and much more. “Conference attendees will be able to see the industry’s emerging technologies and understand how to implement them into their day-to-day business strategies,” said Bier. “Our primary goal is to answer the questions and address the pain points of today’s professionals who touch information management and provide them with solutions and best practices to strategically address their organization’s information governance needs.” ARMA 2013 is the premier educational event for the records and information industry. This year more than 4,000 information management professionals from around the world will come together for unparalleled education and networking and to discover top-of-theline products.

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Info Request #123

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5/23/13 11:02 AM

Security Shredding & Storage News. May / June 2013

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In the News Electronic Recyclers International Partners with New York City for “e-cycleNYC” Program, Other Green Initiatives

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ew York City Sanitation Commissioner John J. Doherty recently announced the launch of e-cycleNYC, a new residential electronics recycling program in partnership with Electronic Recyclers International (ERI). The e-cycleNYC program is one of several green initiatives ERI is working with New York City to provide to residents, and will enable NYC apartment buildings the opportunity to participate in an ongoing free electronic waste pick up and recycling services. According to ERI, the goal of e-cycleNYC is to make electronics recycling as easy as possible for NYC residents, many of whom live in apartment buildings and can’t readily transport TVs and other large electronics to drop-off events or retail takeback programs. The in-building service that will be provided by e-cycleNYC and ERI to buildings with 10 or more units represents the most comprehensive electronics recycling program offered by any municipality in the country.

Cintas Document Management Recycles One Million Pounds of Paper During 2013 Shred USA® Earth Day Events Over one million pounds of paper were recycled, saving 12,000 trees

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intas Corporation recently announced it recycled over one million pounds of paper during its free Shred USA® Earth Day events throughout the U.S. from April 19-21. According to Cintas, the total resulted in more than 12,000 trees being saved. This removes 2.8 million pounds of greenhouse gases, or the equivalent of taking 254 cars off the road per year. Additional savings from the nationwide events included over 16 million BTUs, the equivalent of heating 179 homes per year; nearly 14,000 pounds of hazardous air pollutants; 960,000 pounds of solid waste, the equivalent of 34 trash trucks; and over 11 million gallons of water, the equivalent of 17 swimming pools. Participants around the country brought sensitive documents to more than 100 events at local banks, credit unions and hospitals.

NAID Launches New Shred School Website

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AID launched a new website for Shred School on June 3. The website, www.shredschool. com, outlines the newly designed curriculum, materials, schedules, and locations. The first Shred School workshop will be in Chicago, Ill., July 17-18. NAID will use the Shred School program as a platform for training industry rank-and-file employees and professionals interested in entering the secure destruction industry. Each Shred School workshop is two days and each attendee will receive a workbook followed by a certificate of completion. During the two days, trainers will discuss RIM and secure destruction services, industry terminology, laws and regulations, sales, marketing, event planning, and NAID programs and tools. “NAID members often can’t afford to send a lot of employees to the NAID annual conferences,” said Jamie Steimer, NAID’s Director of Programs and Events. “By pricing Shred School affordably and taking it on the road, we hope to provide industry training at level that was not available in the past.” Currently, five Shred School workshops are scheduled across the country between July and October. The association is considering up to 10 additional workshops in 2014. The website will be updated as new locations and dates are added.

Subscribe to Security Shredding & Storage News. Call today 440.257.6453.

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10 Security Shredding & Storage News. May / June 2013

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In the News NAID Certification Continues to Grow Internationally

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ecently, four international companies renewed their NAID certifications for mobile and plant-based printed media and hard drive destruction and sanitization. Green Team Shred-Sake in Pooraka, Australia; De Graaf Security in Amsterdam, Netherlands; Reisswolf Heesch B.V. in Heesch, Netherlands; and KATANA SA in Geneva, Switzerland renewed their certifications. “It is reaffirming to me that the NAID AAA Certification Program is a solid program when we see international companies renewing their NAID certifications and others earning their certifications for the first time,” said NAID Chief Compliance Officer Holly Vandervort. These four companies join In Confidence P/L of North Melbourne, Australia and Glazewing Ltd who achieved NAID certification for the first time. The NAID certification is awarded to companies that successfully complete an intense security audit conducted by an accredited security professional. To maintain the certification, these companies are subject to random and scheduled audits each year.

Idaho State University Agrees to Pay $400,000 for HIPAA Violations

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ocatello, ID—Idaho State University has agreed to pay a $400,000 settlement for alleged HIPAA violations -- a breach of 17,500 medical records -according to a news article on McGuirewoods.com. For the right solution, contact: The breach, which occurred in 2011, happened when certain parts of a firewall www.jakeconnorandcrew.com system were disabled and records at ISU’s Pocatello Family Medicine clinic went or call 1-877-565 -JAKE (5253) unsecured for about 10 months. The University notified the HHS Office for Civil Jake, Connor & Crew’s containers are We don’t just protect documents, Rights (OCR), which then conducted an investigation. In its review of the period from recyclable, comply with LEED and CARB II we protect your reputation. regulations and are JCAHO compliant. April 1, 2007, until Nov. 26, 2012, OCR found faults with ISU’s risk management of ePHI and deemed the hospital’s security procedures inadequate. As part of the settlement, ISU will provide HHS with documentation designating Info Request #105 it as a hybrid entity and identifying all its designated covered healthcare components and provide its risk management plan. The University will submit records pertainingJCAC_SSSN_QuarterPgLockItAds.indd 2 to the implementation of its information system activity review across its covered healthcare components, and conduct and document a compliance gap analysis. Finally, ISU will investigate and report any violation of its HIPAA privacy and security policies and procedures to HHS within 30 days of the investigation. ®

Job Accidents Rise as Recycling Industry Grows

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ranklin, VA—According to a Virginian-Pilot article published on WashingtonPost.com, a fatal accident at a paper recycling operation has resulted in fines totaling more than $100,000. The Virginia Department of Labor and Industry cited and fined ST Tissue of Franklin ($32,100) and CR Meyer & Son of Oshkosh, WI ($70,000) when a 38-eight-year-old worker was hit by an overhead crane at the Franklin, VA facility in October of 2012. According to the U.S. Department of Labor’s Bureau of Labor Statistics, solid waste and recycling collection is the 7th most dangerous industry in America. Transport ranks high in the number of injury incidents (truck or equipment related), as does the material recovery area where workers sort through biological and medical waste, discarded solvents and other chemicals.  Dust, exhaust fumes and even combustibility of highly flammable materials are job hazards as well. All manner of bodily injuries can occur. The incidence of injury and fatalities is climbing, not just in the U.S., but also in the United Kingdom as well. “The waste industry has the unenviable reputation of having a fatal incident rate that is more than 10 times the national average and a reportable accident rate that is more than four times the national average,” according to Materials Recycling Week , a British publication.  Organized labor has been eyeing waste materials handling and the recycling industry because of the high-risk occupations, which are typically non-unionized. Additionally, the industry attracts many undocumented workers who may not be properly informed about safety procedures.

12-08-30 1:59 PM

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Security Shredding & Storage News. May / June 2013 11


In the News Trending Now - Shredding Companies Eye Medical Waste Management

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n an effort to address the latest trend of document shredding companies moving into the specialized field of medical waste disposal, Security Shredding & Storage News and Medical Waste Management magazines are co-sponsoring a major conference in Orlando, Florida, Nov. 10-12, 2013. Registration is now open for the conference to be held at the all-inclusive Omni Hotel Championsgate Resort, according to Rick Downing, publisher of both magazines. Showcasing a number of equipment and product companies supplying both the document shredding and medical/pharmaceutical waste industries, the conference will include an exceptional lineup of educational sessions designed to help business owners, according to Downing. “This year’s conference will also feature additional sessions specifically designed to assist security

shredding businesses expand into the profitable medical waste/pharmaceutical collection market,” Downing adds. He notes that the conference will also benefit medical waste firms eyeing the lucrative market of document shredding. “It’s a two-way street,” says Downing. “And we’ve found that it’s easier for the medical waste firms to get into document shredding than the other way around.” According to Cory Smith, director of events for SEMCO Productions, managers of the conference, over 300 attendees have already chosen to take part in the two and a half-day event. Smith calls the event “unique” because of the crossover nature of the two businesses. “There will be plenty of opportunities for the attendees to learn from each other. This is a content-

focused event that will help people work more efficiently and thus more profitably. Of course there will be seminars and breakout sessions during the conference as well as over 50 exhibitors showing off their products. In fact, we will have a large outdoor demo area for large trucks and other equipment,” Smith notes. Smith says in addition to the sessions and educational opportunities at the conference, networking possibilities here are endless. “This is a smaller, intimate event that allows for plenty of networking contacts between attendees. It’s an all inclusive resort with a beautiful golf course making for a great venue,” he adds. Smith says post-conference surveys indicate that networking and building relationships is the “most compelling part of the conference experience. “ “An after party at the end of the first full day of the event, will prove to be a great networking opportunity,” Smith adds.

For more information about exhibiting or attending the show, email Cory Smith at csmith@miningmedia.com or call 678-822-9804. To register online, please visit our website at www.SSMWExpo.com.

Stolen Computer Held Pediatric Medical Records

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www.securityshreddingnews.com 12 Security Shredding & Storage News. May / June 2013

alo Alto, CA—A laptop computer containing unencrypted records of nearly 13,000 patients was stolen from Stanford University’s Lucille Packard Children’s Hospital in May, according to an article on HealthcareITNews.com. This represents the fifth HIPAA breach at the University, the second such incident of 2013. The laptop, which was being used in a badge-access controlled area of the Children’s Hospital, contained patient names, ages, medical record numbers, surgical procedures, names of physicians involved in the procedures and telephone numbers.  In January, the hospital notified 57,000 patients of a HIPAA breach after an unencrypted hospitalowned laptop containing patient medical information was stolen from a physician’s car.  The hospital is implementing HIPAA training, enhanced IT security and compliance education. Additionally, affected families are being offered a year of identity theft protection. In 2010, The New York Times reported Stanford Hospital & Clinics notified nearly 20,000 patients that their protected health information had been wrongfully posted to a student website. The breach resulted in a class action lawsuit filed for $20 million. Also that year, the theft of a hospital computer resulted in a breach involving more than 500 patients. Later in July 2012, Stanford University Medical Center notified 2,500 patients of a HIPAA-breach after an unencrypted computer was stolen from a physician’s office, according to HHS.  


In the News HHS Corrects Errors, Omissions in HIPAA Omnibus Ruling

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ashington, D.C.—HealthITSecurity.com reports that the Department of Health & Human Services will be correcting technical errors in the HIPAA omnibus ruling that was published in January 2013. The errors consist mainly of typographical corrections to Parts 160 and 164 of the Code of Federal Regulations. Parts 160 and 164 concern the establishment of time frames for violations, penalties that may be imposed in civil law suits, hybrid entity designation requirements, business associate contracts, uses and disclosures of protected health information, and deal with opting out of fundraising communications. Because the corrections are not changes to the actual omnibus ruling, no legislative approval is required to implement them.

Illinois Recycles Nearly 40 Million Pounds of Electronic Waste

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ockford, IL—The Illinois Environmental Protection Agency reports that electronics manufacturers have recycled 50 percent more electronic waste since the state passed legislation banning the material in landfills. The agency is preparing its 2012 legislative report, which will show manufacturers tracked by the state recycled nearly 40 million pounds of electronic waste. Prior to the law, the recycling rate was around 26 million pounds.

attention: readers! Would you like more information about products and equipment advertised in this issue? If so, please complete the Equipment Locator Service form located between pages 8 & 9 and fax to 440-257-6459.

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Attention: Document Destruction Contractors! Help Your Customers Find a Home for Their Outdated Electronics Do what many ‘leading recyclers’ have done ... Partner with Dan-Mar and turn your scrap into cash! Precious metal value is going up and so is the demand for electronic scrap. As a global leader in asset recovery, Dan-Mar is ready to present you with fresh thinking on how you can maximize your profits. Call Dan-Mar today! ph: 631-242-8877 • fax: 631-242-8995 150 West Industry Court, Deer Park, NY 11729 e-mail: smartini@dan-mar.com • www.dan-mar.com

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Security Shredding & Storage News. May / June 2013 13


Product/Equipment Profiles SecurityMan Introduces Compact High Definition Color Camera

New Optical Media Shredder is Compact, Fast, Durable

he SmartCamDVR is a small high definition color camera with motion detection recording to a micro SD card (not included). It can be easily mounted on a wall or just left on a desk/shelf for your home or office security need. Or, it can be portable to a place where it is needed for temporary recording of audio and video. The built-in rechargeable battery lasts up to 2 hours of stand-by time. It can be easily operated by remote. Also, when the micro SD memory card is full, it can be overwritten automatically or stop to record per your selection. To playback or backup is easy, simply connect to a PC via mini USB port or remove the micro SD from the camera and exercise from your PC via micro SD card reader. Key features include: Cost-effective D.I.Y. camera system for homes and small businesses • Crystal clear audio/video recording in AVI format • Rechargeable battery for up to 2 hours of stand-by time • Up to 13.5 hours (32GB, HD) of video recording • 3 seconds pre-alarm and 15 seconds post-alarm motion detection recording (NEVER miss important evidence) • Date/time stamp recording • Small camera designed for hidden observation/ surveillance • Easy operation by remote control (up to 10m/30ft) • Selectable Overwrite or Stop recording options when the memory card becomes full • Easy PC playback/video backup via mini USB port.

he new Model 0202 OMD Optical Media Destroyer from Security Engineered Machinery (SEM) has one of the highest-rated throughput capacities of all such shredders evaluated and listed by the National Security Agency (NSA) — 2,400 CDs or DVDs per hour. Exceeding the requirements of the NSA/CSS 04-02 Standards, it reduces discs to tiny 2.0 mm x 3.9 mm particles. Unlike competing models, the Model 0202 has Auto Sync dual voltage capability and two power cords to operate on either 110-120V/60Hz or 220-230V/50Hz power, making it ideal for overseas deployment. Small enough for office use, the unit is 32” high, 20” wide, and 18” deep. Heavy-duty casters allow for easy maneuverability. The feed opening is on top, specially designed to readily accept optical discs. The Model 0202 is controlled via an exclusive touch screen that provides users with operational status information. It features auto start/stop and automatically shuts down if the waste bin is full or the door is ajar.

For more information, contact Fred Mu at 909-230-6668 or sales@securitymaninc.com or visit www.securitymaninc.com.

For more information, contact James T. Norris at 508-510-5626 or jim@norrisco.com or visit www.semshred.com.

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14 Security Shredding & Storage News. May / June 2013

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• boosts environmental footprint and decreases risk of environmental issues • decreases commercial insurance premiums • provides due diligence to meet customer requirements • assures compliance with domestic and international laws What’s more, certification gives you the peace-of-mind of knowing your company has the highest “seal of approval” in electronics recycling. To get certified today, visit www.ISRI.org/certifyme TM

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