DGB Magazine September 2024

DGB

SEPTEMBER 24

WHERE WILL GROWTH COME FROM? pg 12

ARE WE HEADING FOR A HOME IMPROVEMENT BOOM? pg 6

Autumn boost?

After a frankly dire summer period for the industry, there is some hope that a backlog of business could bring a busy autumn

8

28

44

F E AT U R E D 5 Q2 Merchant Value Sales Down -5.8% On Q2 2023, June Volumes Weak 6 Are We Heading For A Home Improvement Boom?

8 Bending To Your Business 9 Glass Conference Cancelled, Moved To FIT Show 10 Green Church Case Study 12 Where Will Growth Come From?

14 Eurocell Joins The Construction Inclusion Coalition 17 Eurocell Relocates Dewsbury Branch As Part Of Network Growth Strategy 18 Premier Arches Maintains 98%+ OTIF Despite Soaring Production 20 Three Ways To Tackle Slow Sales 22 Eurocell Introduces Recycling Service For Cavalok Offcuts 24 Thermoseal Goes Green 27 Half Of All Installers Could Face A Cyber-Attack This Year 28 Understanding Roofing Guarantees 31 DAWS Launches Its Guaranteed No Bow, All-Aluminium Composite Door Range 32 2200 Jobs Lost As ISG Collapses Into Administration 34 CNC Recycling Ltd Announces New Ownership And Strategic Leadership 36 Eurocell Reports Profit Surge In H1 Of 2024 38 Glasscraft Acquires Hytech Glass 39 UK Doors Online Acquires Performance Glass 40 Whizzle Ltd And Siloxa Ltd Unite Under Same Parent Company 42 Endurance Invests Into Ultimate Customer Experience 43 Endurance® Doors Makes Six Figure Investment Into Employee Welfare 44 New Campaign Highlights Strength Of Endurance Offer

Contents - DGB Magazine 2

EDITORS COMMENT Hello and welcome to the September edition of the DGB Digital magazine!

After perhaps one of the worst summers for the sector in quite a long time, thanks to the General Election preceding the school holiday period, the industry tried to spring back to life at the start of September.

As is usually the case, the pre-Christmas rush from homeowners to see projects completed before the winter sets in as well as the festive period brings a boost to the sector. What many will be hoping for is a busier-than-usual pre-Xmas period, with a backlog of buying decisions coming good as a result of the aforementioned election and holidays.

Speaking from personal experience, I can see a clear uptick in business activity in our locality. I would not say it was a tidal wave of business, backed up from June, but certainly a rise from the lows of July and August.

What is not helping is the constant negativity from the new Labour government which is hurting consumer and business confidence.

Hopefully, the public will learn to drown the misery out and plough ahead with their plans.

Elsewhere, a busy month within the sector saw Eurocell post H1 results and a big boost for profits, Whizzle merged with Siloxa under the same parent company, a Glass Conference was cancelled and ISG collapsed. So a pretty mixed bag!

I hope you enjoy this months edition!

DGB

Double Glazing Blogger www.doubleglazingblogger.com

Contents - DGB Magazine 3

MARKET REPORTS

Q2 MERCHANT VALU

The latest Builders Merchant Building Index (BMBI) report reveals builders’ merchants’ value sales for Q2 2024 were down -5.8% compared to Q2 2023, with volume sales down -7.2% and prices up +1.5%. With two extra trading days this year, like-for-like sales (which take the number of trading days into account) were -8.8% lower.

Half of the twelve categories sold more in Q2 2024, with Workwear & Safetywear up +15.6%, but the two largest categories – Timber & Joinery Products (-7.4%) and Heavy Building Materials (-8.4%) – were both down more than total merchants.

Renewables & Water Saving (-28.5%) was the weakest category.

Quarter 2 total value sales were impacted negatively by weak June sales. Total Builders Merchants value sales for June 2024 were down -14.7% compared to the same month in 2023. Volume sales were down -16.9% and prices were up +2.7%. With two fewer trading days in June this year, like-for-like sales were -6.2% lower. Sales of the three largest categories – Timber & Joinery Products (-15.5%), Landscaping (-16.4%) and Heavy Building Materials (-17.2%) – fell below total merchants.

However, builders’ merchants’ value sales for Q2 2024 were up +9.5% compared to Q1. Volume sales were +13.8% higher, while prices were -3.8% lower. With one less trading day in the most recent period, likefor-like sales were up +11.2%.

Eight of the twelve categories sold more quarter-on-quarter with the seasonal category Landscaping (+43.4%) growing strongly. Services (+11.0%) and Heavy Building Materials (+10.3%) increased more than most. Workwear & Safetywear (-9.9%) and Plumbing Heating & Electrical (-10.6%)

4 DGB Magazine - Market Reports

were the weakest categories.

Total first-half value sales were -6.4% below the same period in 2023. With one more trading day this year, like-for-like sales were down -7.2%.

Mike Rigby, CEO of MRA Research who produced this report, said: “From the Q2 headline year-on-year value sales, – down -5.8% compared to Q2 2023, – you’d think it’s a gloomy assessment of the market, after a series of downbeat reports in the first half of 2024. But, other recent reports show the economy and construction recovering. It’s just that the pipeline of recovering demand hasn’t yet reached builders’ merchants.

“S&P’s Global Market Intelligence reports

UE SALES DOWN -5.8% ON Q2 2023, JUNE VOLUMES WEAK

a further seven-point improvement to -16 in GfK’s Major Purchase Index, up from -32 a year ago. Along with a two-point pickup to -8 in consumers’ Personal Finance Situation in the past 12 months, the two measures should translate into an increase in home improvement projects.

“National House Building Council (NHBC) reports new home registrations (+34.0%) and completions (+29.0%) up in Q2 compared to Q1, although new home registrations were still down an eyewatering -23.0% year-on-year.

“However, house prices increased by an annual +2.3% in July, the biggest yearly increase since January according to Halifax.

UK inflation was up less than expected, and the Bank of England cut the rate by a quarter of one per cent with another cut expected in November.

“It’s a turning point, but we’re not there yet,” Mike confirms.

July growth in UK construction at its highest level in more than two years against a backdrop of expectation that Labour’s shake-up of planning laws will boost activity.

S&P say June’s election-related slowdown in growth was temporary with commercial property, housing and infrastructure expanding strongly in July.

“In Barclays Consumer Spend report, Jack Meaning, Chief UK Economist at Barclays, says: ‘Consumers are seeing their incomes and spending power rise and are becoming more confident in the overall economic outlook.’”

“There was a one-point improvement in GfK’s Consumer Confidence Index in July to -13, up from -30 in July 2023, and there was

Set up and run by MRA Research, the BMBI – a brand of the Builders Merchants Federation – is a monthly index of builders’ merchant saleshttp://www.bmbi.co.uk and the most reliable, up-to-date proxy for Repair, Maintenance, and Improvement (RMI) activity in the UK. The index is based on actual sales from GfK’s Builders’ Merchant Point of Sale Tracking Data, which captures value sales out to builders from generalist builders’ merchants, accounting for 88% of total sales from builders’ merchants throughout Great Britain. An indepth review, which includes commentary by sector experts, is produced each quarter.

The Q2 2024 BMBI report is available to download at www.bmbi.co.uk.

Market Reports - DGB Magazine 5

GENERAL & PVC

ARE WE HEADING FOR A HOME IMPROVEMENT BOOM? properties.

“There are still a number of external political factors which have the potential to derail recovery, those aside, a delayed spend in the first half of this year and improving economic conditions, should deliver a far more promising outlook for retail.”

According to official figures, the UK economy grew by 0.6% between April and June. This follows 0.7% growth in the first three months of the year.

New research from Deceuninck suggests that the UK window and door industry could see a home improvement boom.

UK inflation has also dropped to 2.2%in June, where it remained in August in line with Bank of England forecasts, with analysts suggesting a further cut in the base rate is likely in November.

The new study found that almost a third of homeowners delayed their home improvement plans because of the cost-of-living crisis.

The Deceuninck commissioned research also reveals that a quarter of homeowners expect to spend more than £3,000 on home improvements over the next two years.

Commissioned by Deceuninck and conducted by leading national consumer research specialist YouGov, research also reveals that the 35-55 age group were most likely to have sat tight (35%).

7.1% of 35-55-year-olds and 6.5% of under 35s were also prepared to spend between £7-10K on home improvements. This compares to only 3.9% of the over 55s.

Darren Woodcock, General Manager, Deceuninck, said that improving economic conditions combined with the release of this latent demand, laid the foundations for potential growth in the home improvement sector.

“We know that a significant number of homeowners held off home improvement spend last year and into the first half of this year as high inflation squeezed household budgets”, said Darren.

“We’ve since seen a cut in the base rate and falling inflation, each important influences on consumer confidence and ultimately, homeowners’ willingness to spend on their

6 DGB Magazine - General & PVC

Darren continued: “We know that from previous research that the over-55s were the age group most likely to have brought forward spend on home improvement in the covidboom.

“They are also an age group that has been least likely to have delayed spending because of the high inflation cost in the second half of last year and the first half of this.

“This makes the 35-55-year-old and under 35 age groups a key target demographic for window and door retailers this year and into 2025.”

The Deceuninck research also highlights the enduring appeal of windows and doors as an

energy-efficient home improvement, cited by 11% of homeowners – the second most popular energy saving after a new boiler.

Windows and doors were also the go-to energy-saving improvement for the 35-55 age group, cited as their first choice by 14% of respondents. This compares to 7.8% of the over 55s.

Survey results also highlighted the importance of the availability of finance in driving home improvements, particularly for the under 35s (40%) and 35-55s (33%).

Homeowners of all ages said that the availability of green home improvement grants (50%) and a cut in VAT on energysaving products (25%), would make them more likely to invest in energy-efficient home improvements.

When asked where they would source new windows and doors homeowners expressed a strong preference for independent local retailers 60%.

The survey also highlights the overriding importance of word-of-mouth 70%, and access to a physical showroom 35%. Google reviews (47%) and website case studies were also important in driving confidence (21%).

45% of respondents said that a desire to lower their carbon footprint directly impacted their home improvement purchasing decisions while reducing their carbon footprint and recyclability are most important to the under 35s and 35-55s (29% and 26%) respectively.

“Darren continued: “Sustainability is important, we know that it’s a driver for all age groups but what we’re seeing is a growing importance among younger and future homeowners.

“The work that we’re doing as a business to deliver a lead to the window and door industry on this front, generates a unique opportunity for Deceuninck customers going forward.”

For more information about Deceuninck’s product and service offer please call 01249 816 969, email deceuninck.ltd@deceuninck.com or visit www.deceuninck.co.uk.

General & PVC - DGB Magazine 7

BENDING TO YOUR BUSINESS

Premier Arches is making the complex simple for customers when it comes to bespoke window and door frames.

The UK’s leading manufacturer of arched angled, gabled and circular frames has proved to be the go-to supplier for businesses of all sizes, from small local builders and joiners to installers and large-scale fabricators.

For small local builders and joiners, Premier Arches offers a comprehensive service that includes fully fabricated and glazed products with fitted hardware, all delivered in a single, convenient package.

Installers benefit from Premier Arches’ ability to match the system they are accustomed to working with, such as popular profiles like Linear, Rehau, and Residence 9. By providing fully fabricated and glazed products that align with installers’ preferred profiles, Premier Arches ensures it’s a seamless installation process.

Large fabricators, on the other hand, can use Premier Arches’ expertise to enhance their product offerings without disrupting their core operations. The company’s focus on speed, competitive pricing, and convenience, coupled with its online portal for pricing, ordering, and tracking, makes it ideal for fabricators looking to expand their range without investing in specialised equipment or training.

8 DGB Magazine - General & PVC

Sean Greenall, Managing Director of Premier Arches, commented: “We understand that different businesses have unique needs. For local builders, joiners, and installers, our goal is to simplify the installations process of fitting complex arched and angled frames.

“For fabricators, partnering with us means they can focus on what they do best – manufacturing high-volume square frames – while we handle the expert uPVC profile bending, allowing them to fulfil special orders and take on lucrative projects they might otherwise have to turn down.”

Premier Arches can also manufacture complete products, fabricating both curved sashes and outer frames, and Sean added: “Our state-of-the-art manufacturing processes and skilled team allow us to produce high-quality, bespoke frames efficiently and cost-effectively to take complexity out of non-standard designs.

“At Premier Arches, we’re committed to supporting all businesses across the industry; whether you’re a small local builder or a large fabricator, we have the expertise, products, and services to help you take on any complicated project with confidence.” www.premierarches.co.uk

GLASS CONFERENCE CANCELLED, MOVED TO FIT SHOW In an email sent out to FENSA installers this afternoon, it was announced that the newly formed Glass Conference would no longer be taking place.

It was due to be held at the Telford International Centre on October 16th and 17th, at the same time as the Glazing Summit which is being held at Edgbaston Stadium.

This was the statement published by FENSA to its installers: Dear FENSA Approved Installer, The Glass Conference, at Telford International Centre on the 16th and 17th October, will no longer be taking place. We apologise to the FENSA community for the inconvenience caused, we know a number of you had already booked tickets and were looking forward to the event.

FENSA and the GGF were the content partners of the conference and the programme of speakers that had been assembled was one that we were looking forward to hearing from, due to the wealth of experience and expertise they held in their field.

Whilst we are very disappointed the Glass Conference is not taking place we have already had internal discussions and we will make further announcements on upcoming events to the FENSA community shortly.

Whilst the Glass Conference is no longer taking place next month, FENSA’s own Technical Manager, Sam Davies will be holding a webinar on the future of MTC and all aspects of the MTC assessment, both online and on-site.

Please be sure to keep an eye out for more information, dates and times over the next few weeks.

Many thanks, Lis Clarke, Operations Director The Glass Conference website is currently showing this statement on their home page:

The event will now be merged into the FIT Show in 2025.

General & PVC - DGB Magazine 9

GREEN CHURCH CASE STUDY Nu-Openings was commissioned to design and install a bespoke window system for Green Church Developments’ new-build care home in Doncaster. The project commenced in September with a strict completion deadline set for the end of January.

During the planning phase, Eurocell and Nu-Openings collaborated closely on the development of the window systems, with Eurocell overseeing the design and Nova Group, a long-standing fabricator partner of Eurocell, managing the supply of the windows and doors and Nu-Openings carrying out the installation.

The brief provided to Nu-Openings emphasised the need for aesthetically pleasing windows, moving away from the traditional and often uninspiring designs typical of care homes.

Additionally, the windows had to accommodate thicker glass to mitigate the harshness of sunlight. One of the project’s significant challenges was the constrained four-month timeframe for completion.

Social facilities such as retirement homes, nursing homes, and hospitals must be designed to ensure the well-being of vulnerable individuals, which includes maintaining appropriate temperature control.

Therefore, it was essential for the care home windows to meet a range of health and safety requirements, including the installation of window restrictors and tamper-proof glass.

Solution Nu-Openings and Eurocell collaborated closely during the initial planning stages to develop a bespoke window system that met the project’s specific requirements.

They selected the Logik 70mm Window System in the Chamfered design with an Ash Black finish. This design choice provided 10 DGB Magazine - General & PVC

a sleek and modern look that contrasted effectively against the building’s cladding, fulfilling the aesthetic criteria outlined in the brief.

A key reason for choosing the Logik Window System from Eurocell was its capacity to hold thicker glass, necessary for reducing the harshness of sunlight penetrating the care home. This combination of aesthetic appeal, functional performance, and sustainability made the Logik Window System an ideal solution for the project.

Results Despite the tight time frame, Nu-Openings successfully completed the project through efficient collaboration. The chosen Ash Black colour contrasted perfectly against the cladding, giving the care home an aesthetically pleasing and vibrant appearance.

Steve Carvell of Nu-Openings stated: “The collaboration between us and Eurocell was fundamental to making the project run smoothly. Because of its success, the outcome, especially the colours, looked beautiful, leaving the client very happy.”

The windows, with a U-value of 1.2, ensure minimal heat transfer. This, combined with improved heat radiation, ventilation, and thermal properties, contributes to the building using less energy for temperature regulation. As a result, the care home maintains a standard temperature between 18-20 degrees Celsius.

Kelly Hibbert, Head of Commercial Sales at Eurocell, commented: “This project exemplified excellent collaboration between Nu-Openings and Eurocell. We are thrilled to have contributed to the design and delivery of a beautiful new care home.

The project ran smoothly despite the tight time frame, demonstrating Eurocell’s commitment to high standards in product solutions, aesthetics and sustainability. We take these specifics very seriously to ensure all our clients can enhance their green credentials while creating a beautiful space.”

General & PVC - DGB Magazine 11

WHERE WILL GROWTH COME FROM? Rather than giving the UK reasons to be hopeful, the new Labour government has painted a rather dour and miserable picture about the fortunes of the UK economy. Keir Starmer delivered a speech last week which was about the most depressing thing I’ve seen from a new PM. But away from the spending cuts and tax rises that are coming, our industry has to tune out the turmoil and remain focused on the areas of the industry that show the most potential not only for the rest of this year but at least the next two years.

This is my take on where we should be heading.

Aluminium internal doors This is an area that I have myself witnessed go from 0-100mph in very little time. The popularity of aluminium steel-look internal doors, like that of Origin’s OI30 range is immense.

Social media has played a huge role in this product. If you are on Instagram or Pinterest are you follow our sector’s manufacturers or home renovation accounts you will see aluminium internal doors all over the place.

Influencers show them off as part of their renovations which serves only to supercharge demand for the same types of products.

It’s easy to see why they are popular. They look fantastic. Minimal frames, maximum glass, usually in Black and with sleek hardware, they turn what is normally a very boring purchase into an exciting one. They flood light between rooms and require no painting like timber internal doors do. The 1920’s steel-look is very much in demand right now and this particular product is perfectly placed to make the most of that.

Origin OI30 aluminium internal door

Installers and indeed manufacturers should be looking at adding this product to their portfolios swiftly. Speaking from my own experience, we are selling aluminium internal doors on a very regular basis, making good margins on each sale and the end users are always over the moon when they are installed.

The market for this product looks very strong for at least the next few years and would be a good new avenue to pursue if you haven’t done so already.

Flush PVCu windows If we are to convince the public to part with their cash when times are tough, the reason has to be compelling enough. That means getting the customer to emotionally invest in the product.

Flush PVCu windows I have found to be very good at doing so.

Casement windows simply do not generate the excitement flush PVCu does. In our showroom, where we display both casement and flush options, our clients naturally gravitate towards the flush options. We are guided by them, and to that end, I would estimate that more than half of the PVCu sold this year has been flush. That ratio continues to grow each year.

12 DGB Magazine - General & PVC

Flush PVCu windows are the biggest and most successful innovation in the PVCu product space in the last 15 years and it continues to grow. Their attractive appearance sets them against the traditional casement look and creates the desire for the homeowner. It is therefore able to command a higher price and better profit margin. As the sector will likely struggle for the next couple of years, this is one area that I think will continue to do very well.

Super-slim sliding doors Back to the aluminium space – the market for super-slim aluminium sliding doors continues to grow. The trend of homeowners looking to maximise the glass area in their homes continues to rise and this is where aluminium sliding doors have the clear advantage.

PVCu sliders cannot achieve the skinny sightlines that aluminium can. Although the maximum sizes for PVCu sliding doors have become bigger over time, aluminium continues to be the dominant force in this area. With a number of products available in the market now with sightlines of just 2030mm, aluminium sliding doors are able to give homeowners what they want for their renovation projects, which is an almost unbroken view to either their garden or other open spaces.

Whilst bi-folding doors can also give you that, they have to be opened to do so. Ideal when you have the weather, but this is Britain and we have seen this year, we don’t always get that much of a summer to take advantage of them. Sliders, with their significantly bigger spans and minimalist frames allow clients to max out their view and still get that indoor/ outdoor feel.

The growth potential in this area is significant.

Although large aluminium sliders are not the cheapest item to buy, if you can build up the desire and emotional attachment with the homeowner, installers should still be able to sell plenty of them in the next few years.

Flat skylights and lanterns Although household budgets are going to be tight for a while, homeowners will still seek ways to brighten up their homes. A new extension is tens of thousands of pounds and is likely to be off the table as an option for many.

However, for those homes that already have a flat roof extension, skylights and lantern roofs can be a cost-effective alternative.

There are millions of homes around the UK with flat roof extensions. I see this as a very open market with which to push the benefits of flat skylights and lantern roofs. The installation of the product is pretty simple, with

the material cost of these roofs relatively inexpensive compared to other grander options. For a few thousand pounds a homeowner can flood their room with light and change the appearance externally and internally on a fairly quick turnaround.

My own personal favourite is the flat skylight. They are modern and allow unbroken views of the outside.

This continues to be a largely untapped area of the market with lots of upside potential.

Installers would be wise to adopt these into their wider portfolio and engage in marketing to homeowners to educate them about this option and try and break into the flat roof market.

Outdoor living products One area in which I have seen noticeable activity this year is in outdoor living products such as verandas, pergolas and canopies. As installers as well as manufacturers have sought to open up new revenue streams, outdoor living products have been a lot more visible this year.

During the COVID years, as we were spending a lot more time at home, products such as garden rooms became highly sought after as people required home office space, a gym or even a bar. Then we opened up and that focus seemed to ebb away slightly. However, with the economy now on a downward slope, installers have been revisiting these options once again.

My own view is that there is still a lot of potential in these products for installers.

There is a lot of choice now for products such as pergolas and verandas, both as standalone structures or ones attached to a home. Homeowners are over conservatories, but they still like options that give them an indoor/outdoor feel. This is where a veranda or pergola ticks that box nicely. They are an aspirational product and look very sleek and sexy in aluminium. Whilst they are on the higher end of the price list, it is still cheaper than a new extension.

These are just five areas that our industry could attack to seek out new growth. There will be others. But we do need to get into that recessionary mindset, even if we do not technically end up in one. Homeowners are going to remain strapped for cash for the foreseeable future, however there are always areas of potential to exploit and we have to be agile enough to make that happen.

General & PVC - DGB Magazine 13

EUROCELL JOINS THE CONSTRUCTION INCLUSION COALITION

14 DGB Magazine - General & PVC

Eurocell has joined the Construction Inclusion Coalition (CIC), collaborating with other leading companies to pledge its support in making the building sector more inclusive.

The Construction Inclusion Coalition (CIC) has been established to enhance the impact of individual equity, diversity and inclusion initiatives. Made up of leading organisations across the construction industry, it is united by the vision of an industry that reflects the communities it builds for.

Speaking on Eurocell joining the coalition, Darren Watters, Chief Executive Officer of Eurocell, said: “We’ve joined the Construction Inclusion Coalition to collaborate with other leading companies and pledge our support to help make the building sector more inclusive.

great things in their businesses to support people of all backgrounds. We will also be able to share our stories, resources and best practices with the industry. We are proud to be a part of the coalition.”

Eurocell supports the CIC’s mission to improve equity, diversity, and inclusion across the industry and recognises the importance of having a workforce that reflects the diverse communities the building industry serves.

For more information on Eurocell, visit www.eurocell.co.uk.

More: www.doubleglazingblogger. com/2024/06/unveiling-eurocell-growa-game-changing-initiative-to-propelfabricators-to-new-heights/

“Joining the CIC will greatly contribute to our inclusivity goals and allow us to learn from those in our industry who are doing

General & PVC - DGB Magazine 15

AWARD-WINNING ALUMINIUM DOORS AND WINDOWS N O W AVA I L A B L E

The Soho External Door (OB-36+) IMAT

UP

PLIE

E

EE

L-LO

O

S

E

SLIM

S

T DRY G

L

EM

AVAIL

UF

ACTU

N

M

A

U

NCE

IE R

RVICE

A

L

E

SE

LI

IN

A

R ED

PTION

ES

COMP

ED

CE

X

T

S

E

M

SY

O

EXP

ES

AZ

D

CUST

ER

RE

T

M

E

FUTU

25

N

HO

L

M

20

E

U

L

T

CLIEN

A

TCH

E

LE

MA

N

OMIS

B

TIM

ST

D

AD

U

N

LD•FRE

T

ATAB

O

O

UALITY

BE

N

U

E

D

Q

E

ALL

R

C

RIV

N

F

-

S

C

BI

H

S

T

K

LT

U

THE U

K

Steel-look design meets unparalleled thermal performance. Complementing the highly sought after Internal Door, this latest launch is the right product to be offering at the right time.

Don’t get left behind. Stand out from the competition and futureproof your business by opening an account with Origin today.

Call 0808 192 0042 or visit origin-global.com/partner-with-origin

Bi-fold Doors

Front Doors

16 DGB Magazine - General & PVC

Internal Doors

Sliding Doors

Windows

EUROCELL RELOCATES DEWSBURY BRANCH AS PART OF NETWORK GROWTH STRATEGY Eurocell is set to open a new branch and trade counter in Dewsbury, West Yorkshire, on 23rd September, as part of its ongoing strategy to strengthen support for local trade communities across the UK. Eurocell Dewsbury, already part of the home improvement specialist’s nationwide network of over 210 branches, has been relocated to a bigger and better facility.

The move builds on Eurocell’s 5-year strategy – which it launched earlier this year – to expand its support for local trade communities in key areas.

The Dewsbury branch will serve as a onestop-shop for trade professionals, offering a comprehensive range of PVC-U windows and doors, composite doors, roofline solutions, outdoor living products such as garden rooms, composite decking, fencing, and much more. Eurocell Dewsbury, which will be located at Unit 1 Flagship Court, Flagship Square, Shaw Cross Business Park, in Dewsbury, is replacing the former Eurocell branch on Mill Street West Industrial Estate in the town, which had been the company’s smallest branch.

Inside the branch, customers will find a vast array of products available for immediate

collection, from fascia boards, soffit boards, and guttering, to Skypod Lantern Roofs, conservatory roofs, sealants, fixings, and tools.

Speaking on the relocation, the branch manager, Richard Fogg, commented: “Our new store provides the local trade community with a comprehensive range of home improvement products. With over 6,000 items available, the expanded space allows us to showcase the quality and features of even more of our portfolio, helping customers choose the best materials for their projects. We’re excited to welcome trade professionals in the coming weeks.”

Further branches are set to open across the UK later this year, continuing Eurocell’s commitment to supporting local trade communities with high-quality home improvement products and expert advice.

Trade professionals are encouraged to open a Eurocell Trade Account, providing access to credit and fixed pricing across all branches, ensuring consistency and convenience nationwide.

Web: www.eurocell.co.uk

General & PVC - DGB Magazine 17

PREMIER ARCHES MAINTAINS 98%+ OTIF DESPITE SOARING PRODUCTION

www.premierarches.co.uk Premier Arches, the UK’s leading manufacturer of arched and angled frames, continues to set industry standards with its exceptional on-time, in-full (OTIF) delivery rate of over 98%, even as production surpasses 150 frames per week.

The achievement underscores the company’s commitment to customer satisfaction in the face of both increasing demand and complexity, with the company’s success further highlighted by its impressive 98% + right-first-time frame rate, with very few re-makes required.

Specialising in uPVC profile bending and bespoke window and door frames across a wide range of different systems, including popular profiles like Residence 9, Rehua and Liniar, and manufacturing complete products, including both curved sashes and outer frames, fabricators and installers can take on more complex projects with the confidence that they are going to get quality products delivered when they need them.

Sean Greenall, Premier Arches’ Managing Director, said of the company’s outstanding performance: “We take dependability very seriously at Premier Arches and despite 18 DGB Magazine - General & PVC

getting busier and producing increasingly technically challenging products, we have strived to maintain more than 98% of frames arriving on time, in full on delivery dates confirmed at the point of order.

“This is a testament to our skilled craftsmen at our state-of-the-art manufacturing base in St Helens and our experienced customer service team.”

This level of precision and accuracy aligns perfectly with Premier Arches’ exceptional levels of customer care and support and manufacturing quality.

“Our manufacturing processes mean we can produce high-quality, bespoke frames efficiently, allowing our customers to say ‘yes’ to high-value projects they might have previously turned down, knowing they will get bespoke frames on time and to the highest standards,” added Sean.

“As the industry becomes more competitive and our customers need to get ahead, our commitment to maintaining high OTIF rates, order accuracy and technical standards, even as production volumes increase, will allow us to continue to support them and keep them happy.”

DGB | 2024

WWW.DOUBLEGLAZINGBLOGGER.COM

DYNAMIC, SHARP, AND ENGAGING WITH OVER 5550 PUBLISHED ARTICLES, 6580 COMMENTS AND APPROACHING TWO MILLION PAGE VIEWS, THE GLAZING INDUSTRY'S FRESHEST, SHARPEST AND RELEVANT OPINION AND DISCUSSION IS ON DGB. During 2024 DGB is set to be read by over 250,000 people, with over 200,000 of those unique.

They will generate over 350,000 page views this year alone. DGB continues to grow and expand, covering even more of the diverse sector that is UK fenestration. Join the industry's best conversation: www.doubleglazingblogger.com

General & PVC - DGB Magazine 19

THREE WAYS TO TACKLE SLOW SALES spending money. Whether it’s Brexit, COVID-19, wars, or elections – there is always something that affects the way we approach investment.

For example, right now, we’d like some certainty over minimum wage increases.

These could go up significantly from April next year, but we need to start preparing now to avoid getting caught off guard. Our wage bill is our largest outgoing, and a 10% increase could have a significant impact on our finances.

But I believe you shouldn’t be a slave to poor consumer confidence. As I said, the market hasn’t truly been unfettered for many years now, and if you were to base your business decisions on the month-bymonth snapshots of consumer activity, then I don’t think your business will reach its full potential.

Cornwall Group chair Mark Mitchell argues that poor consumer confidence shouldn’t result in poor business activity.

The news that consumer confidence dipped in September will take the wind out of some people’s sails.

Analysts believe the government’s pessimistic view of the nation’s finances in the lead-up to the Budget in October has dissuaded homeowners from making big purchases.

As a result, we are seeing that things remain on hold, even though we expected things to start picking up after the election.

However uncertainty continues to prevent homeowners and other investors from

20 DGB Magazine - General & PVC

So, what can you do to overcome poor consumer confidence? There is no magic bullet, but there are strategies you can employ to put you on a more competitive footing.

Communication Maintaining an open dialogue with suppliers and customers is vital. It is surprising how many businesses batten down the hatches and only look inward when times are difficult. But the benefits of openness and transparency are too numerous to list here.

In a nutshell, though, openness fosters trust, and as we saw in the months following COVID-19, trust and partnerships can help you overcome many obstacles.

Over the summer, I spent a great deal of time meeting customers of the Cornwall Group, especially new ones we are getting to know following our acquisition of Forward Glass in Birmingham. By investing time with our downstream partners, I was able to get to know their strengths, their view of the market, and how we can help them with their ambitions.

This allows to improve our overall customer service, to ensure that what we provide is fully tailored to what businesses require. I don’t think the importance of this sense of connectivity can be overstated.

Quality Part of your trust-building exercise is to ensure that your product quality is up to scratch. We work closely with our supply partners, such as glass manufacturers, to develop a product range that performs well for energy efficiency, solar control, acoustics, etc.

We couldn’t do this if we were to spot buy – attempting to get cut-price deals on all glass products on a week-by-week basis. Instead, our suppliers understand our ongoing needs and support us where required. And we deliver this same service to our customers, investing in machinery, colleagues and infrastructure to achieve this. Did you know that for every £1 of profit in 2023/24, we invested £3 in the business? This is because we know how important investment is in product quality and customer satisfaction.

In recent years, we have seen how damaging an unstable supply chain can be. Our accounts are transparent, and we are prepared to invest. This is more straightforward for us as a family-owned business because we are happy to see profits ploughed back into Cornwall Group for its long-term success.

Companies that are owned by private investment companies may not take this same view. They are structured to make a good profit over a short period of time – let’s say five years – which means any up-front investment won’t make a significant impact on the bottom line before they sell the business.

As a result, assets are sweated, potentially beyond their effective lifespan, which could affect product quality.

These are just three areas which are worth paying attention to when the market isn’t as buoyant as you’d like because even if you get less-than-positive news, you are more likely to be prepared to meet it head-on. And when the market does pick up again. You are already positioned to capitalise on it.

For more information, please call 01726 66325 email info@cornwallglass.co.uk or log on at www.cornwallglass.co.uk Read more: www.doubleglazingblogger. com/2023/12/cornwall-group-acquiresforward-glass/

Stability This leads me to the financial stability of both suppliers and customers.

General & PVC - DGB Magazine 21

EUROCELL INTRODUCES RECYCLING SERVICE FOR CAVALOK OFFCUTS Eurocell can now recycle the offcuts of Cavalok Cavity Closers it receives from fabricators after investing in new machinery and skills.

The new process, which is part of Eurocell’s strategy to increase the proportion of recycled PVC-U in its products to 40% by 2030, is one of the first of its kind to be introduced for cavity closers by a systems house in the UK. The new capability means Eurocell can now remove the expanded polystyrene (EPS) core from the Cavalok Cavity Closer offcut, leaving the remaining PVC-U to be recycled for the design and manufacture of its future window and door products. The EPS is then delivered to Eurocell’s partners to be recycled.

The machinery and team to undertake the process have been put in place at Eurocell’s recycling plant in Ilkeston, Derbyshire, and will support all its fabricator partners who manufacture the closers and have their own sustainability and waste management targets to meet.

RECYCLING & S U S TA I N A B I L I T Y 22 DGB Magazine - Recycling & Sustainability

Eurocell’s Cavalok Cavity Closers enable brick courses to be completed and create an air-tight receiver for windows and doors.

This means no matter the size or make-up of a wall, installers can quickly and costeffectively close the cavity at window and door openings – instantly increasing a property’s thermal efficiency and reducing its energy bills. The closers also meet Accredited Construction Details regulations and are compliant with Part L of Building Regulations.

Sandra Gaspar, Head of Recycling at Eurocell, says the new initiative is part of its ongoing recycling strategy, she said; “We are continually reviewing all our processes across our PVC-U product range and recycling to ensure we can return as much PVC-U to the industry as possible.

“Our Cavalok Cavity Closers have an EPS core, so we needed this specialised process, skills and capability in place to ensure it can be separated from the PVC-U in the offcuts – so that we can then use the PVC-U in the design and manufacture of future products.

“It means all our fabricator partners who use our Cavalok Cavity Closers can now take advantage and support their own sustainability and waste management goals too, by working with us to ensure their offcuts are recycled.”

Eurocell facilitates efficient PVC-U recycling for installers and fabricators through its closedloop recycling system. By offering reliable and timely collections from any UK site, Eurocell ensures that PVC-U waste is managed responsibly. The service includes all aspects of waste management, from collection and transport to documentation, with waste transfer notes provided to demonstrate responsible handling At present, Eurocell operates the largest PVC-U recycling operation in the UK and it achieved 32 per cent recycled PVC-U in extrusion in 2023, up from 27 per cent in 2021.

Eurocell is attending this year’s Resource & Waste Management Expo (RWM) and has a significant space at the show, located on stand RS-F82 opposite the Circular Economy & Sustainable Theatre. Here it will demonstrate to visitors its closed-loop recycling system and showcase the substantial progress it has made in using recycled materials in the design and manufacture of its PVC-U building products.

If you need more information or would like to get in touch with Eurocell to ensure Cavakok offcuts are recycled, please contact recycle@eurocell-recycle.co.uk.

Recycling & Sustainability - DGB Magazine 23

THERMOSEAL GOES GREEN Thermoseal Group has unveiled its brand-new logo which reflects its ongoing environmental commitments after being acquired by Fenzi Group Spa (Fenzi) in July 2024.

“Our driving ambition has always been to produce energy-efficient products by energy-efficient means, and our acquisition

by Fenzi only strengthened this approach”, said Gwain Paterson, Thermoseal Group Managing Director.

“One of the things that made the acquisition such an easy partnership was the strong emphasis that both parties place on sustainability, and therefore, it felt like the right time to celebrate this with an evolution of the Thermoseal Group brand identity, incorporating Fenzi into our logo, as well as accountability for our green initiatives.”

One such initiative is Thermoseal Group’s new Thermobar recycling plant. Situated at its Wigan factory, the recycling plant can handle all lengths of Thermobar warm edge, turning them back into pellets that can be reused in the manufacturing process.

And with up to 20% of the recycled compound able to be added to the Thermobar production without any loss of performance, it has transformed the manufacturing of the industry-leading warm edge spacer bar into a zero-waste operation.

“As well as the significant landfill benefits that are generated by the recycling of the raw materials, the recycling plant is also powered by a Solar PV System that we installed last year, so we are minimising our emissions in the process”, explained Gwain.

The PV System now produces 420MW of electricity per year, greatly reducing reliance on the grid – approximately 15% of the power used at Thermoseal Group is generated this way.

And with Fenzi being recipients of the EcoVadis Silver Medal for its commitment to corporate social responsibility, as well as its ongoing Green Future code of practice, the acquisition looks set to continue to generate a plethora of green benefits for Thermoseal Group and its customers.

For more information, please visit www.thermosealgroup.com, or call 0121 331 3955.

24 DGB Magazine - Recycling & Sustainability

Recycling & Sustainability - DGB Magazine 25

HALF OF AL FACE A CYB you weren’t putting your business at risk.

It is the same with companies like Business Pilot which provide software platforms that help you run your businesses more efficiently and use sensitive information to link services together like accounting, customer details, and employees.

Elton Boocock, Managing Director of Business Pilot, explains why you should never be complacent about online security.

Half of all businesses report having experienced some form of cyber security breach or attack in the last 12 months, according to the Department for Science, Innovation and Technology, and the cost of cybercrime to the UK economy is about £27bn per year.

We often think the cost of a cyber attack is simply the ransom paid to release important data, but it extends to non-productive downtime, loss of customers, remedial work to patch up weak defences, and loss of reputation… the list is long.

But we need software and access to IT infrastructure to help build our businesses and scale up in ways that are virtually impossible with outdated manual systems.

So how do you choose the right software partners without putting your valuable data at risk?

The simple answer is that you interrogate the security of your digital suppliers in the same way you would any other supplier. If you had contractors regularly visiting your offices and showroom, you would carry out a basic security check to make sure 26 DGB Magazine - Technology

Just because we operate online doesn’t – and shouldn’t – mean we take security any less seriously than a company that is literally handed the keys to your office. In fact, we build security into every element of our operation.

For example, a recent Business Pilot update includes a ‘single sign-on’ for customers who use Microsoft Business (Office 365) accounts.

Passwords can be frustrating, but they are the unsung heroes of cyber security.

It’s not unusual for people (including your employees) to keep default passwords, or use predictable easy-to-remember ones.

Our solution is a secure authentication that allows users to log in to multiple systems using one username and password, and it significantly reduces the risk of security breaches associated with weak passwords.

This measure is one in a long line of security initiatives that feature in every element of the Business Pilot operation.

As a relative newcomer to the industry, we were able to build our CRM system on the latest and most secure frameworks available. And we update our codebase incrementally, ensuring that we remove any risk of security breaches.

This is supported with firewalls, antimalware software, anti-virus software, and encryption – and all our data is hosted on UK servers.

LL INSTALLERS COULD BER-ATTACK THIS YEAR I could get really geeky about the measures we take to deliver the most secure software product as possible, but I think it is fair to say that we will always go the extra mile.

Security is not particularly interesting, and when we release new software updates, we would prefer to talk about the benefits for you to grow your business, like the FENSA API or the Zapier integration.

But security updates are always taking place in the background, much in the same way as when your phone updates to the latest version. Quite often, there are no headline features, just ‘security updates’. And these are crucial to the ongoing safety of your business.

be tracked and wiped if lost or stolen; and don’t fall victim to phishing attacks.

When it comes to third-party software providers, you don’t want to lose sleep worrying about if your information is safe with them. At Business Pilot we can guarantee that not only are we fastidious about the security of our software and infrastructure, but we continually introduce new measures that help you stay safe.

To find out more please visit www.businesspilot.co.uk, email info@businesspilot.co.uk or call 0333 050 7560.

There are many things you can do to keep your business secure.

For example: regularly back up important data (in the cloud if possible); don’t download dodgy software; allow your company’s smartphones to

TECHNOLOGY Technology - DGB Magazine 27

UNDERSTANDING ROOFING GUARANTEES QANW discuss the key components of a roofing guarantee in this month’s blog, and exactly what to look out for…

other hand, a contractor’s guarantee covers the installation process and workmanship, usually for a shorter period.

In the roofing industry, a guarantee is a cornerstone of trust between contractors and their customers. To ensure that these guarantees are effective and reliable, contractors must follow best practices that align with industry standards. This blog outlines key considerations and steps to help roofing professionals offer and manage roofing guarantees effectively.

Insurance-backed guarantees (IBGs) are important for homeowners. They ensure that the guarantee remains valid even if the contractor goes out of business. The IBG has a maximum term of 10 years.

Definition and Purpose

Coverage Duration

Key Components of a Roofing Guarantee

A roofing guarantee is a formal assurance provided by the contractor that the roofing work will meet specified standards over a particular period. The guarantee covers any issues with defective materials or workmanship. If there is a problem during this time, the guarantee will kick in and the contractor will rectify the defects if they fall under their written terms.

Roofing guarantees can last different lengths of time-based on the material used and how much trust the contractor has in their work. Common timeframes range up to 10 years. Communicating the duration clearly to customer’s, and explaining what influences the length of coverage, is important.

Types of Roofing Guarantees

A robust roofing guarantee should clearly outline what is covered, including materials, workmanship, and potential leaks or structural issues. Mentioning exclusions like damage from bad weather, poor

Two main types of roofing guarantees exist, the manufacturer’s warranty and the contractor’s workmanship guarantee.

A manufacturer’s warranty covers roofing material defects and usually lasts between 10 and 20 years, depending on the product. On the

28 DGB Magazine - Trade Bodies

Scope of Coverage

maintenance, or unauthorised repairs is vital to allow customers to fully understand the scope of cover. Being upfront and transparent about coverage builds trust and prevents disputes later down the line.

Transferability One often overlooked aspect of roofing guarantees is their transferability.

Homeowners prefer guarantees that can be transferred to new owners when selling their property. This can boost the property’s value.

Best Practices for Offering Roofing Guarantees Clear Communication Effective communication is the foundation of a successful roofing guarantee.

Contractors should explain the guarantee clearly, so customers know what it covers and what it doesn’t. Contractors should urge customers to ask questions if they’re unsure about any details.

Ensuring Compliance Regulations

with

Adhering to building codes and industry standards is essential for maintaining the validity of a roofing guarantee. Noncompliance with local regulations can void a guarantee, leaving both the contractor and the customer at risk. Contractors should stay updated on the latest regulations and standards, ensuring that all work meets these requirements.

Claim Management and Resolution Establishing a Process for Claims A clear and efficient claims process is essential for maintaining customer trust and satisfaction. This includes giving clear instructions on how to file a claim and what documents are required. Timely and professional handling of claims can prevent disputes and demonstrate the contractor’s commitment to their guarantee.

Contractors can improve customer experience by warning customers about possible issues early, which helps avoid claim denials. Common reasons for claim denials include improper maintenance,

unauthorised repairs, or alterations to the roof by third parties.

If a contractor has provided a customer with an Insurance Backed Guarantee, the claims process is detailed on the document, explaining clearly when and how a claim can be initiated. The IBG is a double-trigger policy, meaning the installing contractor was to cease trading, that is the first trigger.

The second is defects caused by faulty workmanship.

Choosing the Right Guarantee Provider Evaluating Providers Choosing the right guarantee provider is crucial for contractors who want to offer reliable IBGs. Contractors should evaluate providers based on factors such as financial stability, reputation, and the scope of their coverage. Also important to consider the provider’s claims process and customer service quality.

QANW’s Role QANW is a leading insurance-backed guarantee provider in the UK. Working with a reliable provider like QANW ensures that a strong organisation backs your guarantees.

This gives your customers peace of mind.

QANW helps contractors provide quality work with lasting guarantees.

Conclusion Providing a roofing guarantee shows the quality of your work and dedication to customer satisfaction, not just a formality.

Contractors can protect customers and improve their reputation by following best practices. These practices include clear communication, compliance with regulations, and choosing the right guarantee provider when offering guarantees. In a tough market, QANW can help you give strong guarantees that stand out, providing assurance and support.

Join QANW today qanw.co.uk/join-qanw/

TRADE BODIES Trade Bodies - DGB Magazine 29

ALUMINIUM 30 DGB Magazine - Aluminium

DAWS LAUNCHES ITS GUARANTEED NO BOW, ALL-ALUMINIUM COMPOSITE DOOR RANGE

Leading aluminium manufacturer DAWS has launched its “all aluminium” Signature Door collection. Designed to provide residential installers with a stylish, robust and hasslefree composite door – the company believes this is truly the first composite door that gives hard-working installers a fit-and-forget product they can trust.

Available in eight of the most popular styles, the PAS24-compliant Signature Door range is manufactured using a strong aluminium-faced slab, ensuring tough and durable panels. At 63mm, it is 30% thicker than standard GRP composite doors and provides installers with a clear sales benefit compared to other PVC/Composite doors on the market, but finally at a comparable price point.

“It’s what the industry has been waiting for – a door that you never get called back to… it’s truly an amazing product that is offered at a similar price to a premium composite door but with none of the headaches. No more colour fading and no more hinges dropping, and of course no more bowing doors, thanks to its industry-first “No Bow Guarantee,” comments Phill Cresswell, Sales Director at DAWS. Reflecting the high quality of its construction, every Signature Door comes with a 10-year manufacture guarantee and a massive 25-year Qualicoat powder coating guarantee on the paint finish.

with a Kinetica 3-Star cylinder for complete peace of mind.

“The combination of an aluminium outer frame that is rigid and secure, housing an aluminium finished door slab that is put together with meticulous care and attention to detail makes our Signature Doors a perfect alternative to standard composite doors. They also align perfectly with our ethos of offering our customers a headachefree life when it comes to ordering our trade aluminium and steel look products,” continues Phill.

To ensure that every Signature Door is delivered in pristine condition, there’s a small electronic device called a ‘Shock Dot’ attached to the packaging. This clever alarm records whether the product has been inadvertently dropped or knocked during handling which means the product can be delivered nationwide with confidence.

“It’s just one example of many in our commitment to ensuring the best product quality and service that helps to make our customers’ lives easier,” adds Phill. “If you are interested in doing away with your composite doors headaches, then why not get in touch.”

DAWS, the trade supplier you can rely on.

For more information about DAWS, please visit www.daws.co.uk or call 0151 374 2851.

The single-colour frame and door leaf have a colour-matched weather bar, and the doors can be specified in any RAL colour finish.

The high-security locking system comes

Aluminium - DGB Magazine 31

2200 JOBS LOST AS ISG COLLAPSES INTO ADMINISTRATION Over the last week, we have seen the demise of construction giant ISG, which was recently placed into administration. Thoughts will immediately turn to the demise of Carillion and the carnage that was brought to the construction sector and all supply chains connected with that particular construction giant.

We are looking at a fallout of similar proportions again with the failure of ISG.

BUSINESS 32 DGB Magazine - Business

Thousands of jobs lost With immediate effect, administrators EY (Ernst & Young) announced that 2200 would be lost immediately. To put this into perspective, Carillion’s job losses totalled more than 3000. By the time this process is completed, we could be looking at similar losses.

The ISG website is now shut down with the following message presented to those who visit: ISG Central Services Limited, ISG Interior Services Group UK Limited, ISG Fit Out Limited, ISG Engineering Services Limited, ISG UK Retail Limited, ISG Retail Limited, ISG Construction Limited and ISG Jackson Limited (all in Administration) (together “the Companies”) On 20 September 2024 the Companies entered administration and Timothy Vance, Alan Michael Hudson and Dan Edkins were appointed as Joint Administrators.

ISG’s UK operations have ceased to trade with immediate effect. No further work will be undertaken on existing UK contracts, including for Construction, Fit Out and Engineering services.

For further information please refer to the Joint Administrators’ website at www.ey.com/en_uk/administrations/isgadministrations.

With the news breaking late last week, staff members were finding out the fate of their employer before the leadership of ISG was able to communicate with staff and management. As a result, ISG CEO Zoe Price penned a late-night email to staff to inform them that the news about the collapse of ISG was indeed true: Some of you may have seen reports in the media that ISG has filed for administration here in the UK. With sadness, I can confirm that this is factually correct.

“This was not the way I wanted you to find out and the news should not have leaked in this way. We had a managed plan to tell you what was happening on Monday once we had more clarity, but news has leaked at the filing stage – and that is why I am writing to you tonight.

“Before I go into any more explanation, I want everyone to know that – contrary to the press reports – you will be paid on Monday as normal. I appreciate this is only a small comfort against a context of uncertainty for you all in terms of what happens next.

Read the email in full here: www.constructionenquirer. com/2024/09/20/isg-boss-apologises-tostaff-in-late-night-email/ ISG also held Government contracts, such as the building of new prisons. It was involved in the London 2012 Olympics with the building of the velodrome. It is estimated that ISG had £1bn worth of Government contracts on its books. Their collapse is expected to cause some delays to these projects.

Huge supply chain hit Companies like ISG have huge supply chain networks. You may remember the carnage caused by the collapse of Carillion in January 2018. The failure of that business caused a ripple effect down the supply chain which also sent SME suppliers to the business under. It is feared that we could see the same with the collapse of ISG. The fenestration sector is highly unlikely to come out of this episode unscathed. There are likely to be a number of companies from our sector who supplied into ISG who are now going to take a hit from their collapse.

This was the case when Carillion went bust six years ago.

The reality is that the supply chain into ISG is on the hook for more than £700m of losses. Figures of this scale are difficult to imagine but it has to be assumed that numbers of this magnitude are going to send some suppliers to the company under along with it.

According to the last set of results published by the company, on a turnover of nearly £2.2bn, they made just £11.5m profit. 2023 as we know was a tough year for us all, including the wider construction sector and this likely compounded problems at a company which has said legacy issues are the main reason for the collapse of the company.

There was hope that after the disaster of Carillion, lessons would be learned by all involved and that another disruptive collapse could be avoided. Perhaps a multitude of external factors, such as the pandemic, skills shortage, and inflation meant that there was always going to be a chance that something like this could happen again. Perhaps we’ll never be able to prevent such huge failures.

Business - DGB Magazine 33

CNC RECYCLING LTD ANNOUNCES NEW OWNERSHIP AND STRATEGIC LEADERSHIP CNC Recycling Ltd, the largest independent UPVC recycler in the UK, is pleased to announce that it is now under new ownership. Emile Coene has acquired a controlling stake in the company, joining forces with Michael Coates, the remaining shareholder, to lead the organisation into its next chapter.

With their combined expertise in UPVC recycling, Emile and Michael are committed to driving growth and innovation within the company. Together, they will leverage the existing management team’s experience and knowledge, which will serve as the foundation for CNC Recycling Ltd.’s continued expansion in the industry.

CNC Recycling Ltd operates over 40 vehicles nationwide, ensuring efficient and reliable service to its customers. Emile Coene stated, “I am excited to take on this new role and work alongside Michael and the talented management team at CNC Recycling Ltd. Our shared vision is to enhance our operations and expand our reach, ensuring we remain at the forefront of sustainable recycling practices.”

Michael Coates added, “The future looks bright for CNC Recycling Ltd. With Emile’s extensive background in the recycling sector and our dedicated team, we are well-positioned to capitalise on new opportunities and further our mission of promoting sustainability through effective UPVC recycling.

Importantly, our current customers can expect no interruption in their service during this transition.”

CNC Recycling Ltd remains dedicated to providing high-quality recycling services while maintaining its commitment to environmental responsibility. The new leadership team is eager to explore innovative solutions that will benefit the business and all the staff that make the business work, recognizing the invaluable contributions and dedication of each team member.

For more information about CNC Recycling Ltd and its services please contact us at email sales@cncrecycling.co.uk or Telephone 01642 983188 www.upvc-recycling.com/

34 DGB Magazine - Business

AWARD-WINNING ALUMINIUM DOORS AND WINDOWS N O W AVA I L A B L E

The Soho External Door (OB-36+) IMAT

UP

PLIE

E

EE

L-LO

O

E

E

SLIM

NCE

IE R

SE

RVICE

T

A

A

S

T DRY G

L

EM

AVAIL

UF

ACTU

N

M

L

E

PTION

LI

IN

A

R ED

CE

X

ES

COMP

ED

E

S

EXP

ES

M

SY

O

ER

RE

AZ

D

CUST

M

FUTU

25

T

HO

L

M

S

U

C

20

E

U

L

T

CLIEN

N

TCH

E

A

MA

N

OMIS

LE

TIM

ST

D

AD

U

N

LD•FRE

T

ATAB

O

O

UALITY

BE

N

U

E

D

Q

E

ALL

R

B

RIV

N

F

-

S

C

BI

H

S

T

K

LT

U

THE U

K

Steel-look design meets unparalleled thermal performance. Complementing the highly sought after Internal Door, this latest launch is the right product to be offering at the right time.

Don’t get left behind. Stand out from the competition and futureproof your business by opening an account with Origin today.

Call 0808 192 0042 or visit origin-global.com/partner-with-origin

Bi-fold Doors

Front Doors

Internal Doors

Sliding Doors

Windows

Business - DGB Magazine 35

EUROCELL REPORTS PROFIT SURGE IN H1 OF 2024 Earlier this month Eurocell published its full results for the first half of this year. Despite a drop in revenues, which is fully expected considering the trading conditions our sector has had to endure this year, they have reported a sharp increase in profits compared to H1 of 2023.

Eurocell profits up Here is the key stats table from their published results:

Revenues dropped by 5% compared to the same period in 2023. Volume was down 3%, with profile sales down 9%. None of this should be surprising as we know that this has been a tough year for much of the sector, especially the PVCu side of it. However, despite the drop in revenue, Eurocell, through headcount changes and internal efficiencies has managed to improve profits by an impressive 33%.

Eurocell has also been able to increase the amount of recycled materials in its products from 32% in H1 of 2023 to 33% in H1 of this year.

Another bright spot in this report is that they have managed to reduce their debt to £60.9 from £75.8m – a reduction of nearly £15m. This is a significant point. In a downward market, companies ought to be looking to shed debt where they can as the interest payments alone can be a drag on cash flow and general spending. This is solid reduction and if this trajectory can be maintained over the next couple of years this will put Eurocell in a great position.

36 DGB Magazine - Business

CEO comment This is the statement provided by the Eurocell CEO, Darren Waters, in this report: Trading conditions continue to be tough in 2024, with ongoing macroeconomic uncertainty impacting our key markets, exacerbated by wet weather and the General Election. Customers remain cautious, resulting in lower investment in home improvements and subdued activity levels in the residential construction market. As a result, H1 sales were 5% below H1 2023.

However, first half adjusted profit before tax was up 33% on H1 2023, as we continue to proactively manage our gross margin and cost base, which has supported a reduction in input cost pricing, and our expectations for the full year remain unchanged.

Earlier this year we launched our new strategy, which identified a pathway to building a £500 million revenue business, generating a 10% operating margin, over a five-year period. We have good early momentum with our new strategic initiatives and are becoming increasingly confident that, whilst this is an ambitious target, it is achievable.

The UK construction market continues to have attractive medium and longterm growth prospects, driven by the structural deficit in new build housing and an ageing housing stock that requires increased repair and maintenance.

Overall, we believe the progression of our strategy, together with the actions we have taken on cost and cash flow over the last eighteen months, leave the business well-positioned to drive sustainable growth in shareholder value.

In a market that has struggled for much of this year, and had a torrid summer, these results from Eurocell should be seen as a bright spot in the wider market. It is evidence that profit can still be made if the right decisions are undertaken.

Read the full set of results here: investors.eurocell.co.uk/media/1493/2024-hyr-final.pdf

Business - DGB Magazine 37

GLASSCRAFT ACQUIRES HYTECH GLASS West Yorkshire-based sealed glass unit manufacturer, Glasscraft, is delighted to announce that it has acquired Hytech Glass.

Liverpool-based Hytech has been established for over 20 years and Glasscraft’s management team saw a great fit with the company in terms of longevity, location, and values.

Hytech has been fully incorporated into Glasscraft with immediate effect, with the whole Liverpool team of 31 being retained and playing an important part in Glasscraft’s growth plans. Investment has already been made in new equipment to quickly increase capacity at the site.

Glasscraft has a history of a similar length and is currently operating out of two sites, in Leeds and Wakefield, allowing it to offer a range of specialist processing alongside its core sealed unit production.

Managing Director of Glasscraft, Bob Norris commented: “We’re delighted to welcome Hytech to the Glasscraft family.

“Hytech’s existing customers will continue to work with the team that they know and trust, with the confidence that Glasscraft has both the capability and capacity to deliver.

“Glasscraft’s established customer base in both the North West and further afield will not only benefit from our increased capacity but also our new regional facility and increased team numbers within the area.

“It’s a pleasure to have the team in Liverpool on board and we’re excited about the future.”

38 DGB Magazine - Business

UK DOORS ONLINE ACQUIRES PERFORMANCE GLASS We have fresh M&A activity in the fenestration sector once again as UK Doors Online announced that they had acquired Huddersfield-based Performance Glass in a share deal.

UK Doors Online – Andrew Glover

Both companies made the announcement via statements published on Linkedin.

I’m thrilled to announce that UK Doors Online has officially joined forces with Performance Glass Processing, acquiring majority shares to take our growth to the next level!

Performance Glass This is the announcement that was published by Performance Glass this week: We have some news…

We are extremely pleased to announce that here at Performance Glass, we are now part of the UK Doors Online group of companies.

Thanks to all of our loyal customers, and the skilled team here at Performance Glass, we have been able to build an impeccable reputation over the 11 years we have been serving our customers.

This recent development will not only allow our team to continue to serve our customers with our renowned level of customer service and quality, but also strengthen our position within the industry and further develop to meet the growing demand for our specialist services here at Performance Glass.

The team will continue to work as an independent entity and we hope you will all share the excitement as we look towards a positive and bright future!

Click here to view original post.

This was also the statement put out by UKDO MD Andrew Glover: We have some news!

This strategic partnership represents a big step forward, as we combine our expertise and resources with the outstanding team at Performance Glass .

As a buyer of over sized units for the Aluminum Patio’s that we make, it wasn’t until we started working with PGP, some 18 months ago, that we realized there is a business out there that has got this covered, with site deliveries of all the units that are too big for us to handle.

I’m particularly excited to be working closely with Steven Wilson, Managing Director at Performance Glass, whose leadership has driven the company to achieve an impressive reputation in the industry.

Together, we’ll continue to build on Performance Glass’s legacy while also driving innovation and growth across both businesses. The future is bright, and I can’t wait to see what we’ll achieve together!

Onward and upward! 💥 Click here to view original post.

Although on the whole, the industry has had rather a tough year, with an especially quiet summer, what this particular deal demonstrates is that in select corners of our sector, there are still companies continuing to thrive to the point where acquisitions can still take place.

As the consolidation within the sector continues, I would expect to still see more M&A activity as companies in stronger positions look to take advantage of their own market positions.

Business - DGB Magazine 39

WHIZZLE LTD AND SILOXA LTD UNITE UNDER SAME PARENT COMPANY Eianden Holdings, the parent company of silicone and consumables distributor Whizzle Ltd, has announced the acquisition of the sealant and chemicals brand Siloxa Ltd. Silicone processing is now being carried out at Whizzle’s Sutton site alongside their existing customer order fulfilment centre. Finance director David Read said in a brief statement, “When you buy the Siloxa brand from Whizzle, you now really are buying direct.

Bringing processing and distribution together under one roof improves lead times, reduces transport and operational costs and thus will enable Whizzle to continue offering customers excellent value in the years to come.”

About Whizzle Whizzle Ltd are a family run business originally founded in 1989 by our Managing Director Mark Read. After 34 years in the construction and communications industries, Whizzle remains dedicated to bringing customers the best of the World’s consumable products.

Our aim is to make your buying experience as quick and simple as possible.

As an account holder you can use our e-commerce site to order online at your trade prices, or if you prefer to speak to a human (!) you may order or make enquiries through our knowledgeable sales team. whizzle.it

40 DGB Magazine - Business

DGB | 2024

WWW.DOUBLEGLAZINGBLOGGER.COM

DYNAMIC, SHARP, AND ENGAGING WITH OVER 5550 PUBLISHED ARTICLES, 6580 COMMENTS AND APPROACHING TWO MILLION PAGE VIEWS, THE GLAZING INDUSTRY'S FRESHEST, SHARPEST AND RELEVANT OPINION AND DISCUSSION IS ON DGB. During 2024 DGB is set to be read by over 250,000 people, with over 200,000 of those unique.

They will generate over 350,000 page views this year alone. DGB continues to grow and expand, covering even more of the diverse sector that is UK fenestration. Join the industry's best conversation: www.doubleglazingblogger.com

Business - DGB Magazine 41

ENDURANCE INVESTS INTO ULTIMATE CUSTOMER EXPERIENCE Endurance® Doors is set to drive further differentiation and success with a key appointment.

James Hayes joins the manufacturer of solid, secure and stylish composite doors in the newly created position of Head of Customer Experience.

James’ role will cover all the touchpoints the brand has with its customers where he will look to define customer service excellence before implementing the necessary steps and initiatives to achieve it.

He will also use this insight and understanding to drive operational improvements, identify opportunities for refinement or potential development, and work cross-functionally to help shape Endurance into an even better business.

James joins Endurance® Doors having previously worked as Head of Customer Experience at Route 1 Print – the UK’s largest print reseller.

Prior to that, he spent over 15 years at the leading insurer, Direct Line Group where he played a pivotal role in elevating the customer experience and enhancing market perception both in the UK and internationally.

James’ extensive track record of driving customer experience (CX) initiatives on a global scale has equipped him with a deep understanding of the industry and makes him a valuable addition.

Since taking on his new role, he has already had an impact. The Endurance® Doors’ Customer Experience team is now responding to support requests and processing orders in less than 24 hours. He is also beginning to create a truly customerfirst culture for the manufacturer.

Speaking of his decision to join Endurance® Doors, James said: “Endurance is a dynamic business with a high-end product range, an engaged and enthusiastic team, and a strong brand. As such, it represents fertile ground to grow further success.

“I’m looking forward to aligning its

42 DGB Magazine - Doors

impressive offer with a customer service culture and the opportunities this will create to build on its achievements as a true market disruptor.”

Stephen Nadin, managing director at Endurance® Doors, added: “We’re delighted to welcome James to the team. His appointment is significant because of the important part his role will play in our future plans.

“Through his efforts, he will help to move Endurance’s offer beyond just a physical product to include the whole experience customers have with us – from the moment they research and order a door to its installation and any after-sales support.

“We want to ensure their entire Endurance® Doors experience is nothing short of exceptional and that it entails minimum effort with maximum value.

“This will create an additional way in which we can stand apart. It will also give installers another major reason to partner with us rather than any other composite door manufacturer.” endurancedoors.co.uk

ENDURANCE® DOORS MAKES SIX FIGURE INVESTMENT INTO EMPLOYEE WELFARE

Endurance® Doors has shown further evidence of its commitment to the utmost standards of employee health, safety and well-being.

Closely following the business’ recent announcement that it has secured ISO 45001 accreditation, it has now confirmed a six figure investment into new infrastructure that will enhance the working environment for its production team.

Specifically, the manufacturer of solid, secure and stylish composite doors has installed a new extraction system at its main manufacturing facility in Brigg, North Lincolnshire.

The state-of-the-art system effectively removes fine dust particles, which are naturally created during the doorset production process, from the air.

As well as improving air quality, the system’s ability to remove this airborne dust, which has the potential to be combustible, also helps to increase fire protection.

Additional fire protection stems from strategically located, fully automated isolation valves which can prevent the spread of fire through the system.

Plus, as a further benefit, the newly installed system also helps to reduce ambient noise levels.

Commenting, Stephen Nadin, managing director at Endurance® Doors, said: “As a business, Endurance owes its success to a multitude of different and diverse factors.

“This includes a belief in the highest standards, the use of advanced technology and the many uniquely human qualities of our teams such as their passion, pride and professionalism. ‘“As our people genuinely are our greatest asset, we want to ensure they enjoy a working environment where they feel considered, valued and able to perform to the best of their abilities.

“Our recent investment into the new extraction system at our Brigg factory underscores that commitment.” endurancedoors.co.uk

DOORS Doors - DGB Magazine 43

NEW CAMPAIGN HIGHLIGHTS STRENGTH OF ENDURANCE OFFER Endurance® Doors is promoting the strength of its unique offer to door installers through a new marketing campaign.

Based around the core message of ‘Together, We Grow’, the recently launched campaign highlights the many different ways in which the manufacturer of solid, secure and stylish composite doors can make a difference to the success and growth of its customers.

“Endurance® Doors has always had a focus on developing mutually profitable relationships with its installer partners” explains Scott Foster, Sales and Marketing Director at the business.

“This stems from the fact that we fully recognise our continued success and expansion is intertwined with that of the businesses that buy and install our products.

“Anything we can do to help them succeed ultimately pays dividends for us as well. That’s why we remain focused on offering our installers more than high-quality doors. We also provide them with a comprehensive package of value-adding support that delivers genuine commercial advantages.”

The ‘Together, We Grow’ campaign is employing a variety of marketing mediums and techniques to showcase this support.

This includes how Endurance® Doors assists its installer partners with lead generation.

Not only does the manufacturer provide customers with templates for social media posts and local press advertising but it also passes on leads generated through its own website to installers who are local to the source of the enquiry.

Each week, thanks to the brand’s ongoing investments in areas such as search engine optimisation and social media marketing, it can receive and distribute over 1000 warm leads of this type.

Endurance® Doors also offers its installer partners in-depth sales support.

44 DGB Magazine - Doors

As part of this, the manufacturer provides installers with resources such as its recently updated and biggest-ever brochure as well as with digital tools which they can employ on their own websites. This includes 360° product imagery, highdefinition videos and interactive door designers.

“From lead generation and conversion to product training and aftersales support, there are numerous ways in which Endurance® Doors can help our installer partners to develop their business and their bottom line” adds Scott.

“Over the coming months, our new campaign will shine a spotlight on these different methods, all of which have one key aim. To ensure that ‘Together, We Grow’”. endurancedoors.co.uk

Doors - DGB Magazine 45