American Towman Magazine - August 2023

The Walkaround

Something for Everyone

We have a fact-filled issue for you this month, including an extensive piece on the most favored piece of equipment in this industry—the car carrier! The versatility of car carriers is widely known, thus making it a musthave in any fleet.

Dennie Ortiz Publisher

With an overview of the carrier options available on the market today, Brian Riker, in his detailed article breaks

down what configurations to consider during your purchasing deliberations of this equipment mainstay. Brian also offers sound advice on certain areas to keep in mind throughout your selection process; from your budget to business model, geographic location to special legal and compliance issues.

As the summer temperatures rise so can our tempers. When dealing with upset and angry customers, it is important to know how to deescalate a situation. Having a background in law enforcement provides our Operation Editor, Randall Resch, with unique qualifications on this issue he shares his knowledge and as well as some specific techniques on how to diffuse an escalating conflict.

We all know running a tow business is not an easy endeavor, let alone running it profitably. John Borowski brings you back to the basics and offers some sensible suggestions to keep your company in the black.

To recover vehicles, operators must have a specialized skill set. Based on where your company is located, these skills will vary. Take the recovery in this issue where the recovery specialists from Jan’s Towing and Prado Towing scaled 800 feet down a mountainside in Southern California to recover a casualty. Talk about unique training. Not only do these operators have know-how in rappelling, but have had instruction in snakebites!

Rounding out this issue is our coverage of the trophy winners at this year’s Wrecker Pageant at TowXpo in Ft. Worth, TX. We also have a custom-built rig featured in our My Baby department. This impressive truck shows that with engineering and ingenuity you can bring a wrecked chassis back to life and make it whole and beautiful. Plus we found a ’57 White Classic Wrecker that the owner was able to bring back home after an extended absence.

As the Summer heat soars across the country, we hope you stay cool and safe out there!

The Human Side

Steve Temple Editor

Given all the years I’ve been writing about a wide range of automotive topics, covering everything from Corvettes and Shelby Cobras to diesel performance pickups and off-road trophy trucks, along with various buildup and engineering subjects, my typical bent is toward mechanical subjects. This explains why I’ve been adding more technical content to American Towman within the last couple of years.

That doesn’t mean, however, that I don’t appreciate the human side of the towing business. So, lately I’ve been including features on the personal challenges of the towing lifestyle, and other related topics will be covered in upcoming issues. I’ve really developed a respect and admiration for just how hard tow operators work, and the hazards they face every day, as highlighted in our Masters of Chaos dinner at TowXpo in Ft. Worth, TX this year. Recoveries can be a really tough job, and my hat’s off to operators in how they overcome all the trials and tribulations associated with being a towman. Yet another reason why you’ll see safety-conscious articles in every issue as well.

Dennie Ortiz

Steve Calitri

Steve Temple

Randall Resch

Terry Abejuela

David Kolman

John Borowski

Mark Lacek

Brian Riker

George Nitti

Henri “Doc” Calitri

Publisher & President Editor-In-Chief Editor Operations Editor Field Editor, West Chassis Editor Safety Editor Repo Run Editor

Contributing Editor

Contributing Editor

Contributing Editor Editorial Board

Tommy Anderson

Roy Carlson

Debbie Collins

Belinda Harris

Bill Johnson

Kurt Wilson

Dallas, Texas Saint Paul, Minn. Las Vegas, Nev. Greensboro, N.C. South Hadley, Mass. Creve Coeur, Ill.

American Towman Staff

Henri “Doc” Calitri

Anne Ruzsilla

Dennie Ortiz

Ellen Rosengart

Peggy Calabrese

Ryan Oser

Lisa Ciraldo

Ilce Negri

Bryna Stankiewicz

Stephanie Marchese

Andrea Wynn

Emily Oz

Henri Calitri

President AT Expo Corp.

Art Director Advertising Sales Mgr.

Senior Account Exec.

Regional Advertising Sales

iMarketing Manager

Finance Manager

Conferences & Events Sr. Mgr.

Events Manager

Publisher’s Assistant Subscription Manager

ATTV Producer

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South Brunswick, NJ to Adjust Tow Fees

A new tow ordinance in South Brunswick, NJ will be proposed to increase fees and adjust requirements for towing companies to operate in the township.

The ordinance would require all towing businesses to be open and fully staffed on Mondays through Fridays from 8:30 AM to 4:30 PM. They will be open by appointment only on Saturdays from 9:00 AM to 12:00 PM.

All rental agreements with South Brunswick Township will be a minimum of three years, according to the proposal. Tow operator’s licenses and wrecker permits would still not be transferable, except upon approval of the Township Council.

The fees for flatbed or conventional wreckers would increase from $145 per hour to $175 per hour, and the rate for a heavy-duty wrecker would increase from $475 per hour to $550 per hour.

Storage fees for motor vehicles would increase from $45 to $60 per day for outdoor storage, and $65 to $85 per day for indoor storage. The storage fee for motorcycles, mopeds, ATVs, and snowmobiles would increase from $45 to $60 per day, according to the proposed ordinance.

According to Councilman Kenneth Bierman, the towing ordinance in South Brunswick Township has not been updated in the past ten years and has to be adjusted due to inflation.

“This is an update of the towing ordinance, bringing it up to current standards and making sure that we have an open and appropriate process,” said an attorney on the board. “This makes sure that the fees are fair to those who are towed and for those who are doing the towing.”

Source: tapinto.net

PA Towing Association Retains

The Pennsylvania Towing Association (PTA) has retained the lobbying group Schafer Government Affairs (SGA), Inc. for representation in all legislative and agency matters in Pennsylvania.

“Hiring a lobbyist to represent the PTA has been a goal for me for many years,” said Association President Deb Abel. “I am excited to work with SGA on legislative issues for our members and the towing industry.”

SGA is headed by Sean Schafer, who brings more than 11 years of experience representing various industries in state government. With direct experience working in the Pennsylvania Senate along with PennDOT and the Pennsylvania State Police, Sean and his team are well qualified to fight for the betterment of Pennsylvania towers across many

Lobbyist

fronts, not only within the legislative process, but also at the Agency level.

“We are very excited to bring the experience and dedication of Sean, Lauren Gutshall and their entire team at Schafer Government Affairs to the table in Harrisburg on behalf of all towing companies in the Commonwealth,” said Brian Riker, Executive Director of the Association.

For more information on this new effort or to propose issues that require attention, please reach out to the Pennsylvania Towing Association’s Executive Director, Brian Riker, via email at executivedirector@patowing.com or by calling 814-548-6023.

Schafer Government Affairs can be contacted via email at info@ schafergovaffairs.com or by calling 267804-5017.

Texas Show Becomes Magnet for Incident Management

TowXpo drew a strong crowd last week in the Fort Worth, Texas Convention Center. The event kicked off with the second annual Masters of Chaos dinner, celebrating towmen who participated in clearing highway incidents where roadways were shut down. Keynote speaker was the dynamic Sheriff Bill Waybourn of Tarrant County. TowXpo also featured seminars on Quick Clearance, War Games (recovery enthusiasts face challenging scenarios), and recovery training conducted by WreckMaster and CIRT.

“TowXpo is becoming the event for all things incident management,” said Tommy Anderson, the

show manager and executive director of Southwest Tow Operators. “Tow business owners who work hard to build relationships with authorities involved with incident command are taking note of the resources we’re building for them at TowXpo.”

Sean Schafer promotes PA Towing Association issues at the government level.

Towmen gather to talk business on exhibit floor of the TowXpo in Fort Worth last month.

Chicago Media Critical of Pre-Parade Tows

CBS 2, a local media outlet in Chicago, criticized the city, and ostensibly supported the broader community on Chicago’s north side, after approximately 400 cars were towed before a Pride Parade kicked off in late June.

Calling it a “towing marathon” and a “towing nightmare,” the media quoted several unhappy motorists who were towed and resented having their Sunday spoiled as a result.

Interviewing several motorists, referred to as “towing victims”, the media highlighted unfair practices, with some individuals claiming that there were no notices posted, or that the city didn’t provide enough notice regarding the new parking rules prior to the parade.

“My Sunday was completely taken by this,” said Daniel Hoffman, who spent a good part of his Sunday retrieving his car after spending $175.

According to Hoffman, there were no notices posted anywhere in his neighborhood.

“I think they should’ve put more signs up that were clearer of what was going on,” said Dana Antony. “Or maybe signs that caught your attention.”

The cars were removed to a city impound lot, with the media depicting their owners as “blindsided” by a “never-ending shuffle that didn’t even let rain slow it down.”

Source: cbsnews.com

AT Launches Adventures Video Series

American Towman is developing a video series playing off the Adventures of the American Towman magazine’s comic serial. Toward that goal, the magazine is sending out a call to companies who perform interesting and challenging recoveries that may be interested in being part of the Adventures video series.

Nebraska TIM Partnerships Reinforce Safety

The Transportation Department and the Nebraska State Patrol hosted a ceremony to celebrate a major milestone, the signing of Memorandum of Understanding (MOU) between first responders in Hamilton, Seward, and York Counties.

Formalized partnerships in East Central Nebraska support the group’s progress in moving TIM (Traffic Incident Management) initiatives forward to improve safety, reliability, and efficiency on the roadway. At the ceremony, NDOT, NSP, Waco Fire Department, Lone Tree Towing, and local first responders spoke about the critical work their responders do for safe roadways in Nebraska. Moe Jamshidi, the Director of Operations for NDOT explains what is all decided in reacting to an emergency:

American Towman will edit recovery video submissions and feature original comic illustrations to give the video presentation the flavor of the comic series. The production would also promote the participating towman “starring” in the recovery, returning promotional value to the towing business. Each episode will appear on YouTube and other video platforms, as well as American Towman news sites, including a new Adventures website. Tow business owners can participate with a minimum expense of a GoPro unit that allows the towman performing the recovery to video the action and provide commentary.

Interested towmen may email John Borowski at: JB@ towman.com.

“Through it all, they do a lot of ‘what if’ analysis—what if an incident happens here or there, how do we want to mobilize, which interchange do we use to get there, how do we get there safely,” he noted. “These are planned out ahead of time so that there are no surprises when things do happen, because we know they happen all the time.”

This group of responders in East Central Nebraska has met regularly over the last three years to advance TIM and has built and fostered relationships resulting in an MOU, which pledges that TIM partners across the area will continue to work cooperatively towards safe and quick clearance of traffic incidents. Participants include federal, state and local transportation agencies, law enforcement, fire and rescue, emergency communications, tow operators, and emergency managers.

Source: ksnblocal4.com

Drivers waited to pick up their cars at Chicago’s city impound lot.

Calling all tow companies to join American Towman in a new video series.

Carry On

Keep your car-lockout Access Tools neatly organized in a new Heavy Duty Mega Deluxe Case. Designed to custom-fit all of the company’s In-The-Door Tools, along with other accessories, this case is made with luggage-quality nylon and features heavy duty zippers and reinforced seams, which are virtually impossible to rip or tear. It also features see-through pockets made with industrial-grade plastic so you can easily organize your tools. While all of the Complete Locksmith Sets from Access Tools include the Heavy Duty Mega Deluxe Case as a standard item, it can also be purchased separately either as a replacement for an aging case, or an upgrade to another tool set. This case will keep your lockout tools organized and right at your fingertips.

Simpler Valve Inventory

Make sure you have the right components on hand for the suspension on your tow trucks with Link Mfg. Ltd.’s 1500 Series height-control valves. These units can replace up to 99 percent of OE truck and trailer valves with just four SKUs, saving time time and money for distributors, fleet managers and any towman who buys parts. Link’s family-of-four valves come complete with a universal mounting kit and are designed specifically to meet the needs of the tractor, trailer and the transit industry. Each of the four valves is compact and lightweight, and features a modular design with pressure actuation, zero pressure and non-dump configurations for just about any application.  Push-to-connect (PTC) fittings and supply port check valves are designed to make the installation process efficient, fast and simple, and metric fittings are also available. Each valve’s alignment notch can be rotated 180 degrees to get the proper fill-exhaust directions for the desired lever travel. With universal mounting and multiple available lever orientations, the All Makes 1500 Series is a versatile height-control valve for the towing industry.

Sensing Load Resistance

Dynamic Load Monitoring (DLM) is meeting the demand for telemetry shackles in towing applications through its distributor Chant Engineering Co. Inc., of New Britain, Pennsylvania. DLM has a long-running partnership with Chant, which delivers a variety of load cells. These include the telemetry shackle, a high-strength, marine-grade wireless load cell that incorporates a high-tensile stainless steel load pin designed to handle towing and pulling. This shackle has the ability to transmit to multiple handheld displays at a line-of-sight range of 2,625 feet. Extensive research has shown that shackle load cells play a crucial role in the tow truck industry. Tow operators often find themselves in emergency situations where they need to secure a vehicle quickly and safely for recovery, while simultaneously determining load resistance. High-quality shackle load cells and load links can help operators provide a secure connection between the tow truck and the vehicle being recovered. The size and weight of the vehicle being towed or recovered determines the size and strength of the shackle required, as shown by the load cell.

Fire in the Hole!

Firebox USA

Tow operators are now facing the risk of battery fires from EVs (electric vehicles) due to penetration damage from a collision, faulty design, thermal runaways, a short circuit, or some other type of failure. Lithium battery fires can occur long after an accident and can also re-ignite days or weeks after being extinguished. Battery fires burn hotter

as well, nearly 3,000 degrees, posing difficulties for not only putting out the fire, but also emitting toxic contaminants.

To help tow companies handle these vexing problems, Mobile Road Service Solutions has developed the Firebox USA, a containment system largely intended for EVs and hybrids stored at impound yards (though a portable

version is in the works as well). Built to store most sizes of vehicles, the Firebox includes an electric winch for moving them into the container. It features fireretardant walls and a watertight interior for quickly submerging a burning vehicle. Large couplings provide rapid water fill, plus separate drainage for safe removal of contaminated water.

In addition to providing a significant reduction in the 50-foot surrounding space requirement for EV storage, the Firebox requires less water to suppress a battery fire, and the open top prevents the buildup of flammable vapors.

Tow companies will benefit from the enhanced storage-fee revenue of the Firebox, as it offers a competitive business advantage for towers seeking law enforcement and insurance industry contracts. Protection for a tow company’s property and business livelihood are additional pluses of the Firebox.

Over the Edge

A Long Way Down to Retrieve a Casualty Car

By George L. Nitti

The San Gabriel mountains north of Los Angeles, California are scenic, a hiker’s paradise. But certainly not for a motorist that’s gone down a cliff in the rugged terrain.

Just ask the operators at Jan’s Towing, with facilities in Azusa and Glendora, California, located in the foothills of the San Gabriel Mountains. Jan’s is frequently dispatched to retrieve vehicles that have careened down these steep mountainsides.

George L. Nitti has written for American Towman since 2009. He started out as a news writer and now writes a weekly feature on TowIndustryWeek.com, Tow Illustrated, which spotlights the tow truck graphics.

Nylon straps were required on this job because of the risk of electrocution from the auxiliary batteries of the Prius.

On June 13, 2023, Jan’s got a call for a recovery on Glendora Mountain Road, requiring yet another slog up a five-mile winding trail on a foggy evening, to recover a vehicle that had plunged some 850 feet down into a canyon. Tow operator Francisco Prado, owner of Prado’s Towing, often assists Jan’s with their specialty mountainside recoveries. For this particular job, Francisco had to be lowered down in a harness to a black Prius resting in dense scrub.

RESPONDING PERSONNEL

vehicles go over the edge!” he exclaimed. “Maybe somebody missed a curve, or they were speeding, or they were trying to get rid of a stolen car.” Or it could be related to drugs, alcohol, bad weather, or even suicide—casualties come in all colors.

Francisco Prado, Prado Towing

Steve Duggan, Jan’s Towing

“Who knows exactly why these

“When we get these mountain calls, somebody’s got to go down and hook up these cars,” he points out. His confidence to rappel

down a steep cliff and successfully hook up a car is part of his skillset, and what he really loves about his work.

“We have confidence in ourselves,” he says with a note of pride. You can’t rappel down a mountain if you’re scared.”

Francisco explains why Jan’s is the go-to tow operation for this type of recovery: “When you have the right equipment, right knowledge, and right

RECOVERY EQUIPMENT

NRC 65-ton CSR65 Sliding Rotator on a 389 Peterbilt

Century 21-foot carrier on a 2018 International

A lot of training goes into all of this. Not just any company can do it.

Raising the Prius out of the deep canyon required several extensions to the wire rope on the spool.

personnel, you can get everything done the right way.”

While Francisco was harnessing up and preparing to head down into the canyon to hook up the Prius, another operator was setting up communications on a two-way radio for boom operator Steve Duggan, preparing Jan’s NRC 65-ton CSR65 Sliding Rotator. What steps are involved to handle this complex recovery of a hybrid vehicle?

“At first we meet and talk about the job, and what’s required,” Steve related. “I let the guys know that we needed to use nylon straps on this job because of the auxiliary batteries in the Prius.”

Steve provided an alarming description of a worst-case scenario: “There are so many volts and amps that they can ground out on the chain. The current can travel right up your cable into your recovery truck into the handle and possibly kill the operator and destroy the truck. Safety is our number one concern.” In keeping with this potential hazard, lead operator Steve Duggan warned Francisco Prado about the risk of electrocution.

“I told him that when you get to the vehicle, make sure you have your gloves on to insulate yourself before you touch the car,” Steve advised. “You don’t know if there is an exposed battery cable acting as a live wire from a power pole.” Another challenge was how far down the canyon the casualty

Tow operator Francisco Prado had to wear gloves for insulation from the hybrid car’s auxiliary battery.

was located, which was verified by measurements from a laser device.

“I had 225 feet on my spools,” noted Steve. “We had several extensions that were made-up and attached them to the main line. It’s involved. We don’t give away our secrets.”

Working in sync with all the tow operators, Francisco was lowered down into the canyon where he eventually hooked up the Prius and assisted in adding, and later removing, extensions from top to bottom.

“A lot of training goes into all of this,” Steve points out. Not any company can do it. They would need to spend a hell of a lot of money on training and equipment— CPR, first aid, snakebite training, rappelling, tying mountaineering knots. Let alone all of the

Francisco had to be lowered in a harness to descend the mountainside to a black Prius resting in the gnarly brambles.

equipment safety checks needed before we even get started.”

At the end of the day, the totaled Prius was successfully recovered, but Steve explains that there’s yet another reason (besides safety hazards) why it needs to be done.

“When you are out hiking with your grandkid, do you want them to come around and trip on one of these rust buckets?” he asks. “It takes away

from the beauty of the mountains. I try to preserve the mountains the way God intended them to be.”

Jan’s Towing used both a 65-ton NRC rotator and a 21-foot Century carrier to recover the casualty car from the mountainside.

Improving Profitability

Practical Tips for the Smooth Running of a Tow Business

By John Borowski

It’s no secret that running a towing company involves way more than just dispatching operators and keeping your trucks on the road. Continuously watching the bottom line is probably the most important part of your job. However, since many tow owners come from the ranks, this is often easier said than done. While they may have been very talented operators, they often require skills beyond those involved in operating a tow truck.

In recognition of the duties associated with owning a tow company, the following is a list of managerial tasks that can help your company stay out of the red. No matter if your company is brand new, or even one that’s been around for a while, practicing the following points are valuable to your continued success:

REGULAR PLANNING

A key component of any successful operation is planning out each day to include such things as daily recurring administrative tasks, maintenance schedules, the number of daily employees needed, and as many non-emergency towing or recovery jobs as possible. Organization and planning will

ensure that your day proceeds as smoothly as possible. Failing to plan is planning to fail.

As with most things, expertise, even in planning, is acquired over time through hands-on experience. Eventually, your experience will afford you the ability to recognize additional business opportunities. For instance, when heavy weather is predicted, you will know to gear up in anticipation of handling more recoveries.

CAREFUL AND VIGILANT ACCOUNTING

Tracking costs is an extremely important aspect for ensuring sufficient profits to continue operations. This includes not only day-to-day expenses, but also a vision for future growth and streamlining of business expenses. Knowing your overhead costs is the clearest path to determining your profits. In addition, it is recommended that your billing bookkeeper is both efficient and trustworthy.

VALUE YOUR HUMAN RESOURCES BENEFITS

In today’s workforce, benefits are key to retaining employees, as they are of real value to workers. Providing the best and most affordable benefits, as well as a trained HR administrator, will ensure that your company is recognized as a great place to work. In addition, maintaining accurate staff records including copies of current occupational licenses, contact info, and emergency contacts, as well as employee performance history, will further ensure that your company is recognized as a viable business.

SMART SCHEDULING

Are you ensuring that work is evenly assigned? This practice is critical when your company handles a high volume of business. Without balanced schedules, your operators, technicians and office staff can get burned-out, which will negatively impact your bottom line. While it’s

John Borowski has over 45 years experience as a tow business owner, wrecker manufacturer specialist, trainer and writer. He was awarded the first “Towman of the Year” by American Towman magazine and two Towman Medals for heroism. He was inducted in the Towing and Recovery Hall of Fame in 2001.

true that scheduling can be a real balancing act it’s essential to have the right personnel on hand when they’re truly needed.

QUALITY CUSTOMER SERVICE

Competent tow operators know how to hook up a vehicle, but how well do they treat customers? Customer satisfaction is a key element to the success of any business. There is no excuse for poor customer service and failure to address any issues of discontent will stunt the growth, if not lead to outright failure, of most any company. Training your employees to be courteous, on time, and meeting customer expectations can put a company in a commanding lead. Savvy tow company managers will prosper. And, the benefits can be tangible. For instance, one customer who had to be towed at the request of the police department (due to a DUI), returned to the same company for another, unrelated tow job because they recalled how well they were treated.

FOLLOWING STANDARD OPERATING PROCEDURES (SOP)

An employee handbook clearly defines the way your company will run on a day-to-day basis, along with describing job duties and expectations. Many tow managers neglect this important aspect, but appreciate it once it’s created and adhered to. An employee manual can easily resolve any misunderstandings or faulty memories, in short order.

DISPATCHING DUTIES

The dispatcher is one of the most important positions within the company. It is the very first point of contact that customers have with a tow company, and helps them to understand the type of service to

expect from this company. Clear communication on the phone sets the tone for the transaction. A positive interaction can calm customers and let them know that they are in good hands and their expectations will be met.

BUILDING A BUSINESS PLAN

This is a forecast of company growth and performance. It is recommended that you create not only a one-year plan, but also three-to-five and a 10-year business plan. After reaching each goal, recalculations might be necessary to allow for adjustments to your company’s growth (or lack thereof). The point of this activity is to measure and analyze correct decisions and ensure continued growth and profitability. A profitable, growing company will retain customers and staff, and possesses a powerful tool for capital availability and determining investments.

SKILLFUL NEGOTIATION

Effective negotiation is important to company owners, successful when both parties meet on mutual ground and essential to any company’s future.

COMPREHENDING CONTRACTS

That’s something to know well since you will be—or should be— under contract for all accounts (except for individual service requests). Having an understanding of your contracts provides a profitable future

and a term that will make it worth having while making the appropriate change to support it.

TRAFFIC LAWS

Knowledge of the rules of the road in a commercial world is imperative, since ignorance of the law is not a defense. Be familiar with towing regulations for your operating area, as there might be unique city codes to follow, as well as rules concerning commercial fleets and tow owners.

ANTICIPATING EQUIPMENT

Identifying new equipment is essential for developing a tow truck fleet. Analyze the specs for your existing types of service, but leave some room for expected company changes and growth when considering new vehicle purchases. Calculate actual costs along with available business to cover extra payments that would need to be covered.

TRAINING DAYS

All staff can benefit from developing new skills. Every employee needs to be trained in the company policies and procedures to ensure the best possible performance on the job, ultimately resulting in higher customer satisfaction levels.

SUMMING UP

Owning a company involves many obligations, but strong leadership with rock-solid company decisions will create a well-run business that customers and employees enjoy and will keep enjoying. As as a tow company owner, are you a leader or merely a boss? Failure to value your staff might mean you’re putting profits above the health and well-being of employees, which in the long run might hurt your company’s stability and impede financial growth. Being an effective leader and not just a boss will pay off better in the long run.

Being courteous, on time, and meeting customer expectations can put a company in a commanding lead.

When Tempers Flare

Preventing Violent Interactions During Traumatic Tow Incidents

By Randall C. Resch

Are you prepared to face an out of control customer bent on doing you harm? In other words, do you know how to de-escalate a volatile situation? While an experienced towman might have nerves of steel when handling a vehicle recovery, for people in general even a simple tow job can be traumatic, possibly becoming a lifechanging crisis. Once a person climbs to the top of their emotional ladder, “jumping off” may be their next reaction, potentially resulting in a deadly scenario.

As evidence, consider the following stats: Dating back to 1934, approximately 158 deadly incidents have resulted against tow operators, staff personnel and tow owners who were killed during PPIs (Private Property Impounds), repossessions and vehicle releases.

One example occurred in May 2017, where an Orlando newspaper reported that a 35-year-old vehicle owner argued with a tow company’s owner over the total amount owed, and then jumped into his car and tried to leave. One witness reported that the tow owner allegedly unholstered his gun, but never raised it. This action prompted the vehicle owner to shoot the tow company owner point-blank, killing him instantly.

As this tragic incident illustrates, clearly there’s a need to address the difficulties tow operators encounter in interpersonal communications, and provide training in how to diffuse conflicts.

UNTAMED FURY

As a former police officer, I have experience dealing with 911 calls initiated by tow company personnel, along with livid vehicle owners screaming for law enforcement intervention. They include angry vehicle owners and company staff alike, with each being guilty of having bad attitudes.

It is likely that neither party has ever been trained in de-escalation techniques. The result of this omission is a potential danger, since anger is one of the strongest emotions likely to go astray, no matter the personal justification.

As tow operators, we might often fail to remember that when a person’s vehicle has been towed for whatever reasons, their right to free movement, essentially their individual autonomy, is taken away. Worst yet, the fear of losing one’s vehicle to a lien sale is a frightening, potentially life-changing situation not to be taken lightly.

Operations Editor Randall C. Resch is a retired California police officer and veteran tow business owner, manager, consultant and trainer. He writes for TowIndustryWeek. com and American Towman, is a member of the International Towing & Recovery Hall of Fame and recipient of the Dave Jones Leadership Award. Email Randy at rreschran@gmail.com.

These factors mean that the way in which towing personnel interact with an emotionally charged customer is key to preventing escalation that could otherwise lead to an act of violence.

WHO’S TO BLAME?

When officers respond to 911 or disturbance calls, they often encounter finger-pointing and swearing, so they work to restore a level of calm to the confrontation. In most cases, once the root problem of the conflict is understood, the officer might then have the ability to suggest a simple solution or even provide an authoritative option.

Generally speaking, the common issues in contentious tow calls involve monies owed, lack of paperwork, or that the individual claiming ownership is not actually the registered owner. However, when the manner in which both company staff and a customer interact becomes intensely personal, even accusatory, the root problem becomes secondary as the human element escalates matters.

With respect to tow personnel, after dealing with countless disgruntled customers, staff tend to become hardened to difficult behavior, name calling, and disrespect directed at them. Even so, it’s not always the customer who initiates a belligerent attitude. Some tow operators can be overbearing, disrespectful and even aggressive when handling vehicle releases. Is it because they’ve become insensitive to handling customer concerns? A lack of empathy or concern, along with a commanding tone and bad attitude, is frustrating and annoying to those who only want to collect their vehicles. In other words, why add fuel to the fire?

BRIDGE OVER TROUBLED WATERS

When emotion and anger arises on both sides of the release window, staying calm and not taking cussing

or bad manners as a personal attack are essential components of positive communications. Remaining undisturbed while being patient are key ways for tow personnel to avoid the wrath of an irate customer.

Granted, tow company personnel have extremely difficult jobs while working at release windows. Their work brings them face-to-face with customers from all walks of life, many of whom can be overbearing, rude and downright nasty. Nobody likes being verbally attacked, but tow personnel should not automatically expect all customers to act this way and they should recognize that there are steps that can be taken to minimize conflict.

For instance, the physical setup of your office can make a difference in the quality of human interactions. Mirrored release windows or vestibules not visible from the outside are environments that can upset a customer, incite angry feelings, or add to their frustration. While safety is the tow company’s priority, customers can be made to feel like secondclass citizens by an unfriendly or intimidating office area.

EMOTIONS ON EDGE

What other circumstances contribute to unpleasant interactions? Customers and vehicle owners get upset at having their vehicles towed through the misfortune of a traffic collision, DUI arrest, repossession, or some action leading to being impounded by the police. No matter the reason, tow staff should already be aware that an interaction can fly off-therails at a moment’s notice. Any inkling of disrespect shown to individuals trying to retrieve their vehicles can cause their good manners to go by the wayside and make tempers flare. Tow personnel should strive to maintain an air of professional courtesy at all times.

Appropriate body language is an aspect of this courtesy, along with maintaining a polite demeanor ◀

despite negative feedback. Treat people in a way that you would like to be treated, and a mild answer can soften anger.

Violence against tow operators, repo agents and release clerks has become more prevalent in recent news events. Throughout the history of both tow and repossession industries, violence has been the number-one component of vehicle releases. In part, this is due to vehicle releases no longer being a simple process.

Angry people are prone to violence or deadly force as a means of revenge

when liberating their impounded cars. No matter what the reason a vehicle was towed, altercations at release windows or inside the impound yard often result in tow personnel being accosted, run over, or even shot.

BETTER CHOICES

Is it smart for employees to put themselves in harm’s way by confronting angry vehicle owners? Should they stand in-front of someone who’s physically trying to liberate their vehicle through the tow yard’s closed gate?

Tow company owners should consider the level of de-escalation training they provide to their staff and operators. It’s probably less than it

should be for the tow industry. Here’s a suggestion to share with your staff:

When dealing with an agitated customer, you might soften someone’s aggressive attitude with a heartfelt statement such as, “I see you’re upset. How can I help?” Expressing personal concern is more likely to elicit a cooperative spirit. Be aware of the soothing psychology of staying calm versus adding fuel to the emotional fire. When name calling or a negative tone is detected, staying cool and collected is the first step in conflict resolution.

Some other tactics to consider when faced with an upset vehicle owner are to use active listening skills, letting them vent and then repeating what the customer has expressed in order to acknowledge their concerns. Also, use a voice volume lower than that of an aggressor. Respond to challenging questions by striving to present options or solutions. Don’t threaten to call

the cops, and use 911 calls only for extreme confrontations. Include management to make decisions that might include negotiation of rates.

POSITIVE RESULTS

Tow operators, office staff and tow owners can all benefit from learning the de-escalation techniques noted above for handling vehicle releases as well as inthe-field confrontations. Experts report that 70 percent of active communications, statements or information received is misunderstood. This fact is especially true to tow companies, as more than one company employee may have discussed or mis-quoted costs and paperwork requirements to a calling party. Thus making the customer feel lied to or scammed. A better approach is to review and explain the exact costs, and then listen to any complaints the customer may have. Vehicle releases should promote a positive disposition or resolution based on the known facts, and obviously complying with legal requirements by company policy, agency protocol, or law.

Personnel are encouraged to “take the high road” by extending good customer-service techniques that don’t challenge, threaten or otherwise disrespect. The ultimate goal is to befriend the customer by “killing them with kindness” and not getting angry due to their rude manners.

ULTIMATE RESOLUTION

For tow operators in the field who are approached by an angry person, keep in mind that showing aggression is a foolish move. Know the specific dropfee or at-scene release requirements that are part of your state’s vehicle code. To curtail any further aggression when threats fly, there’s nothing wrong with telling the angered party you’ll release the vehicle immediately. Walk away to dissolve the situation.

Don’t let your ego take a hard stance, especially when you’re not technically hooked up to the vehicle. Be smart enough to realize that letting the vehicle go can easily and immediately de-escalate a situation and avoid a deadly interaction. Release the vehicle and move on to another one.

The bottom line is this: Do your best to not take someone’s anger personally and do what you can to maintain a professional tone during your transaction. Try to complete each transaction without resorting to disparaging comments or raised emotions. Remember, by allowing yourself to be drawn into their emotional turmoil, they’ve gained a level of control over you. Be smart by being the better person and live to see another day.

TOWXPO’S WRECKER PAGEANT

Tow Truck Stars Shine in the Lone Star State

By Steve Temple

An enthusiastic encore is always a good sign. Last year was the first time in 25 years that TowXpo was held in Fort Worth, and once again, towmen from all over the country showed up there on July 13 through 15 to see a slew of snazzy-looking tow trucks. While any one of them could’ve taken home a trophy, our team of independent judges examined them closely, not only for the obvious eye-catching presentation, but also for the towing functionality of each wrecker. What follows are their picks, plus the People’s Choice for Best of Show. Congrats to all the winners!

For those tow trucks that didn’t make the final cut, however, that doesn’t mean they won’t be in the limelight. A number of those

on display are worthy of feature coverage, so look for continued recognition in upcoming issues of American Towman.

In addition to the Wrecker Pageant, towmen enjoyed roaming the aisles of a packed exhibit hall at the Fort Worth Convention Center, with over 120 exhibitors showcasing their vehicles, products, and services. These include major manufacturers of wreckers, carriers, trailers, truck chassis, plus all the tools and equipment towers need to be successful. Attendees were able to meet with major motorclub representatives, dispatch systems providers, GPS companies and equipment finance sources. They could also check out the latest in safety apparel and and towing technology.

Many attendees got up early as well to attend a host of informative seminars on various safety, technical, management and marketing seminars, plus hands-on training in handling rotators, winching and rigging handling.

For just the fun of it, TowXpo hosted hospitality receptions such as the infamously fun Casino Night, a 10-Gallon-Gala featuring gaming and a delicious meal. Closing out the night was the Big Smoke, regaled as a relaxing way to kick back with friends over cigars and drinks. There was something for everyone, even balloon toys for the kids!

On a more serious note, the Master of Chaos Dinner held on July 13 at the Hilton Hotel honored towmen who exhibited courage and initiative in clearing multiple-vehicle incidents. Mayor Jim Ross, Sheriff Bill Waybourn, along with incident management professionals such as James Bennett, Jr. of Beard’s Towing, and legal advisor Brian Walters, praised these exemplary towmen for their heroism.

Looking ahead, the next big event on the tow show calendar is the American Towman Exposition in Baltimore, being held on November 16 to 18. We hope to see you there!

Light-Duty Rollovers

Uprighting Them Safely, Effectively and Efficiently

By Terry Abejuela

Rollovers involving passenger cars, pickup trucks, vans and SUVs can be successfully handled in most cases with light-duty recovery equipment.

Uprighting these types of vehicles is normally pretty simple, but when the casualty is blocking traffic lanes and law enforcement is pressuring you to clear the roadway quickly, it is easy to make simple mistakes that can have catastrophic results. Here are a few tips to prevent this from happening:

Like most tow jobs, it’s important to be prepared. Make sure you have all the appropriate training and sufficient

equipment to perform this type of work safely, effectively and efficiently. Take advantage of any formal training available, and most important, practice. Hands-on experience is the best instructor of all.

Knowing how to do something correctly is only part of it. Practice and repetition will build confidence and ensure that you complete the task correctly. Rollover techniques should not be performed in the field without sufficient practice. Schedule time to handle several different types of rollovers on several different types of vehicles.

THE RIGHT STUFF

An essential part of preparation is having the proper equipment on the truck. A well-outfitted tow truck will not only enable an operator to competently perform the uprighting process, but also help reduce the potential for creating additional damage. For instance, carry the size and grade of chain that the towing and recovery equipment manufacturer recommends (see the Hands-On Tech articles in our June and July 2023 issues for more details).

Field Editor Terry Abejuela has 40-plus years of light-duty towing and recovery experience. He is also a light-duty Level 1 instructor for the California Tow Truck Association.

If the casualty vehicle begins to slide instead of roll, you may need to elevate the boom or add a rollover stiff leg.

Here are the recommended items to carry on your light-duty wrecker at a minimum:

20-foot long piece of chain with grab hooks at each end

10-foot long piece of chain with grab hooks at each end

Two shackles

Roll of duct tape

12-foot, four-inch-wide recovery strap

20-foot, four-inch-wide recovery strap

Four pieces of lumber measuring 4X4X60 inches

Rollover stiff leg

Four pieces of rubber mud flaps or floor mats

Four-ton snatch block

Extendable reach tool

Fire extinguisher

Also, note the list of minimum equipment needed in the accompanying sidebar. There are many other types of chains and straps in various lengths that might come in handy in a particular situation, so depending on your truck’s storage space, the frequency of rollover jobs, and your equipment budget, you might consider carrying more items. If you anticipate handling overhead lifting, make sure you are properly equipped to meet all OSHA requirements, such as using alloy chain.

In addition, you should also carry the Personal Protective Equipment (PPE) required while performing rollover work including a safety vest, safety glasses, gloves, and safety-toe work boots or shoes.

DAMAGE CONTROL

Even if a casualty vehicle is a total loss, take reasonable precautions to avoid additional damages. For example, if a vehicles rolls from its wheels to its roof on only one side, rotate it back over on the side that is already damaged rather than the side that was not impacted during the initial rollover.

That being said, don’t sacrifice safety to avoid damages. If an attempt to avoid damage increases risk exposure to anyone at the scene, safety always takes priority. If the incident is near traffic, (and it would take more time to accomplish the task with no damage, compared with a greater exposure to risk), the ◀

operator should do what is required to safely clear the incident as quickly as possible. Ultimately, causing additional damage is not going to matter and is often unavoidable. If

the car is totaled and no one cares, no problem.

If the casualty vehicle is on a hill, whenever possible roll the vehicle uphill. It is much easier to control

the vehicle when rolling it uphill versus downhill.

In addition, take precautions to prevent the casualty vehicle from rolling away after it lands on its wheels. Using lumber to block the wheels is usually sufficient to prevent rollaway.

While the vehicle is upside down, you may have easier access to the automatic transmission shifter linkage and thus be able to shift it into park. For obvious safety reasons, do not climb into the vehicle while it is upside down to apply the parking brake or shift the transmission into park.

TACTICAL MANEUVERS

There are several light-duty rollover techniques that can be used including a standard rollover, reverse rollover and single-lane upright. One of these techniques should work in most situations, and are described as follows:

A standard rollover is accomplished when the tow truck is backed up perpendicular to the casualty vehicle and then rolled toward the truck.

A reverse roll is when the tow truck is backed up perpendicular to the casualty vehicle and then rolled away from the truck.

Lastly, a single-lane upright (or California rollover) occurs when the tow truck is parked parallel and offset, forward of the casualty vehicle, and then rolled behind the tow truck. (There may be other terms used to describe the same techniques.)

QUICK CLEARANCE

Whichever rollover technique that is employed, it should block the traffic as little as possible, for as briefly as possible, and cause little or no additional damage, all while clearing the roadway safely, quickly and efficiently. Unfortunately, that’s not always a possibility.

Route the chain around selected attachment points, and attach the grab hooks close to the middle of the chain to shorten the chain and make it easier to detach them after uprighting.

The standard rollover is a technique that most tow truck operators figure out on their own without formal training, often through trial and error. Regrettably, damage, injuries and fatalities can occur while learning through trial and error.

Since the standard rollover technique will work on most rollover incidents, here are a few practical tips to avoid problems. For this technique, the truck is parked perpendicular and centered to the casualty vehicle, with just enough room for the casualty vehicle to drop to the ground at least a few feet from the tow truck.

Make sure the tow truck’s automatic transmission is in park, the parking brake is set, and any supplemental brake system is engaged. Also, the wheel lift should be lowered but not contacting the ground, since it’s not designed as

an anchoring or stabilizing device. Allow the suspension of the truck to support whatever load is on the boom. In light-duty rollovers the recovery resistance is normally not more than half the weight of the

casualty vehicle, so the tow truck’s brakes are sufficient to hold the truck during a rollover. Also, the recovery boom of the tow truck should be placed at about cab height.

There are many types of chains in various lengths that might come in handy in a particular situation, so carry as many as possible on your tow truck.

CHAIN CONTROLS

Using a 20-foot-long piece of chain, attach one end of the chain to the far upper side of the rolled vehicle’s front end, and the other end of the chain to the far upper side of the rear end of the casualty vehicle. Route the chain around the selected attachment point, and attach the grab hooks close to the middle of the chain to shorten the chain and make it easier to detach them after uprighting. When choosing the component to attach chains to, make sure it is strong enough, and will not pinch the chain once the casualty vehicle is back on its wheels.

Pull out enough wire rope from the winch to reach the chain on the casualty vehicle. Avoid pulling wire rope out across a traffic lane, even if traffic is stopped, in order to prevent a potential impact. If possible, park the truck and spin the casualty vehicle so your rope is in line with traffic, and not across the roadway.

Winch in the wire rope to begin the upright process. Keep a close eye on the scene to ensure there are no bystanders in harm’s way and everything is proceeding as planned. If the casualty vehicle begins to slide instead of roll, you may need to elevate the boom. If boom elevation does not work, try using a rollover stiff leg.

As noted above, all tow truck operators should attend qualified training classes, and engage in practicing these three rollover techniques before attempting to perform any of them in a real-life scenario. This will ensure that you’ll be far more careful, confident, and qualified when handling a rollover.

The wheel lift should be lowered but not contacting the ground, since it’s not designed as an anchoring or stabilizing device.

A reverse roll is when the tow truck is backed up perpendicular to the casualty vehicle and then rolled away from the truck, instead of toward it.

The Keeper

Like the Cat That Came Back

By Steve Temple

Some tow trucks never let go of your heart strings. That’s the story of Jerry Erichsen’s 1957 White Super Power, model WC-26, fitted with an

Ortiz wrecker body. He initially bought it from a guy named Butch at Country Coach Auto Body, who felt the rig was too big for towing cars. But it was just the ticket for Jerry’s growing business, Erichsen’s Auto Service in Highland, NY, founded in 1977.

Manning the wheel of this old ’57 White brings back a lot of fond towing memories for Jerry Erichsen.

The chain-drive PTO is very reliable, and simple to operate as well, using only a couple of levers.

“I wanted a heavy duty in the worst way,” he relates. “But I couldn’t afford the newer trucks.” He purchased the White in 1983 for only $5000, which would prove to be a special number for him.

For those readers not familiar with this fairly rare truck, its manufacturer, the White Motor Company, made a variety of trucks, buses and agricultural tractors from 1900 until 1980, along with a number of other consumer products.

The White WC-26 ran a flat-six engine,

called the Mustang back in 1950s, with an output of about 120 hp, Jerry estimates. A chain-drive PTO powered the Ortiz wrecker body’s winch, with a simple setup of two levers, one to release the free-spool and the other to stop it.

“It was extremely reliable,” Jerry recalls. “Never let me down.” He drove the truck on service calls all over New York and neighboring states. One memorable recovery involved an overturned box truck, heavily loaded

I wanted it back because of all the memories.

This ’57 White is still running strong, but now mostly in parades and shows.

The Ortiz 20-ton wrecker body was made in Hopewell Junction, just 20 miles away from Erichsen’s Auto Service facility.

with roofing shingles, which the White was able to upright in short order.

About four years after putting the truck into his tow service, Jerry decided to sell the ’57 White so he could get a bigger 30-ton, 1970 Mack. Surprisingly enough, he got what he paid for the White—$5000. Despite the great return on his investment, Jerry felt some regret about letting go of his treasured truck.

Fortunately for him, years later, Jerry’s brother along with Jerry’s son Jerry, Jr., spotted some photos on the internet, and exclaimed to him, “That’s your old truck!” Turns out it was only 50 miles away, restored by a man named Charlie Lett, who had stashed it away it in his barn under some sheets.

“I wanted it back,” Jerry said. “Because of all the memories.” Once the White was reacquired just a few years ago, he had his experienced mechanics

Called the Mustang back in the ‘50s, this flat-six engine churned out 120 horses.

at Erichsen’s Auto Service rebuild the carb and tune up the engine, and today it’s still running strong. But mostly in parades and shows, and for cruising around town to pick up parts.

Today, Jerry’s fleet of tow trucks has expanded to more than a dozen wreckers and roadside service vehicles. But the White tow truck is the one that is nearest and dearest to his heart, as it was the heavy that helped him get established in the towing business.

Tow Boss

Carry On

Beyond Basic Towing, Considerations for Car Carriers

By Brian J. Riker

Although not a new concept, car carriers have exploded in popularity over the last decade or so. Also known as rollbacks, flatbeds, and various other industryrelated names, whatever you call them, they are a very popular tool in most any towman’s fleet. When used properly, they offer a safe, efficient and simple way to transport a wide variety of vehicles.

Often requested by law enforcement and most wholesale contracts, carriers have benefits far beyond the basic tow. Available in several sizes and design configurations, there are many choices to consider when deciding which one is the best fit for your operation.

CHOOSE WISELY

Do you need the maximum payload

weight, or is extra durability in demand for your operation? Knowing this could help you decide between steel or aluminum decks.

What about length? If you need extra maneuverability the shorter deck may be the answer, but it may come at the cost of a steeper loading angle or a reduced cargo space for longer vehicles.

As for toolbox space, will you be doing service calls with the unit or just loadand-go?

When deciding on the type and size of carrier you want to have in your fleet, it is critical to understand that there are many considerations beyond “if it fits, it ships.” Just because carriers are relatively easy to use, doesn’t mean they are not without risks or don’t need a highly skilled and trained operator.

SIZE MATTERS

As the vehicles we are called upon to service go up in size and weight, so too must our service equipment. Gone are the days of mounting a 17-foot long steel carrier deck on a stretched one-ton chassis with a 14,500 pound gross vehicle weight limit.

Today’s carriers are close to, if not beyond this weight when empty. Even back in the good old days, it probably wasn’t the wisest choice to use some of those configurations,

Miller’s 20 Series M2 is built to transport industrial equipment, and wooden inserts in the bed provide better traction.

Brian J. Riker is a third-generation towman, with 26 years of experience in the ditch as a tow operator, and president of Fleet Compliance Solutions. He specializes in helping navigate the complex world of federal and state transportation regulatory compliance. He can be reached at brian.riker@fleetcompliancesolutions.net

but it was different world then. When purchasing your equipment, it is critical to understand what you are buying. A larger chassis does not necessarily mean it can haul more and still be safe.

TYPICAL CONFIGURATIONS

Let’s look at a common example, and note that the chassis or body manufacturer isn’t the issue, as they are all pretty close to the same tare (empty) weight. Today, a traditional “one-ton” carrier, built on a class 4 or 5 chassis with a 20- to 21-foot deck length, will have a tare weight of around 13,500 pounds. This number will vary depending on whether it is a gas or diesel engine, two- or fourwheel drive, a steel or aluminum deck, along with other factors, but this represents a fair average.

These chassis will only have a gross vehicle weight rating (GVWR) up to 19,500 pounds, with many at a lower rating, which doesn’t leave much room for hauling anything beyond cars and smaller SUV-type vehicles. Using these trucks for “doubles” (where a vehicle is on the deck and one is towed behind on the wheel lift) is a challenge. With a payload limit of 6,000 pounds or less, these are really designed only for lighter weight vehicles.

Most electric or hybrid vehicles will exceed this payload capacity, so if you haul a lot of EVs, or larger trucks and SUVs, think twice before selecting this configuration as your primary carrier.

NUMBERS GAME

Now, just because you step up to a larger chassis, something that looks big, doesn’t mean you gain much payload increase. The typical class 6 chassis has a GVWR of 25,500 pounds, however the added weight of the larger components usually bumps the tare weight up to around 17,000 pounds.

You must also be wary of some larger chassis with only a 19,500 GVWR. They are out there and can

be especially dangerous because of the deceptive nature of their size as compared to their actual design capability. A class 6 chassis does provide for an increase compared to a class 4 or 5 chassis, however the payload is only about 8,000 pounds, so it is not as much of an increase as one might think.

For these reasons, class 7 chassis are gaining in popularity, although they, too, have some drawbacks. A class 7 chassis will have a GVWR of over 26K, usually 33,000 pounds, which will require a CDL in every state, as well as apportioned registration and fuel-tax decals if crossing state lines. Be mindful of these additional compliance burdens before stepping up to a larger carrier.

REALITY CHECK

So, what is a tower to do? Your fleet diversity should reflect the work you have available in your market, while leaving room for growth. There is no “one size fits all” carrier, and compromises must be made. Where these are made is up to you, and should be based on your specific economic and geographic circumstances. On the other hand, compromising safety

There is no “one size fits all” carrier, and compromises must be made.

Jerr-Dan’s six-ton XLP not only has a steel bed for handling heavier vehicles, but also a dual-angle entry for easier loading.

by exceeding the design factor or weight limits, or not complying with vehicle code restrictions, is simply not acceptable.

Depending upon your local labor market, you may be able to source CDL drivers and decide to step up to the larger carriers, which in turn opens other markets such as equipment transport. Or, maybe you don’t have that option, so you select a smaller carrier and complement it with a wrecker to handle the heavier or larger vehicles, even if that means removing drivelines or other components to make a vehicle

towable. Remember, declining a hazardous tow job is always an option. It is always acceptable to say “no” when you don’t have the equipment, labor or experience to handle a difficult call. (Electric vehicles are a prime case in point, and a growing concern for all tow operators.)

INDUSTRIAL DUTY

Speaking of moving up to the next level, industrial carriers have many advantages over basic car carriers. Forklift transport, machinery moving, sea containers and more fit well on these decks. Some

manufacturers even have designed them with underlifts that can tow a class 7 or 8 truck, even when nothing is on the deck, which is a big no-no for a traditional carrier.

Imagine the productivity if you can haul a machine out to a remote area for a client and then, using the same truck, tow a tractor back into town for additional revenue?

As with everything else, even industrial carriers have their limits. They are not immune to chassis limitations, state or federal weight laws and height restrictions. Make sure you understand how the

Dual-Tech's low-profile carriers range in deck ratings from 10,000 to 16,000 pounds, and the one shown here is rated for 12,000 pounds.

Dynamic’s Radius model has a rotating bed that adds more functionality to a car carrier.

regulatory agencies in your region will treat an industrial carrier, as some will not recognize many of the exceptions that traditional tow trucks enjoy related to size or weight.

ANOTHER OPTION

Multi-car carriers, usually capable of hauling three vehicles and towing one vehicle, are very popular among transporters for their ability to maximize revenue when hauling multiple vehicles to-and-from the same geographic region. Available with both aluminum and steel decks, these units can pull double duty as a quasi-industrial carrier due to their increased chassis GVWR and deck ratings.

If you haul for the insurance auctions or repo companies, or want to break into auto transport, multi-car carriers are a great option. They can facilitate easing into a new market while using equipment that is familiar to you as a tower and has alternate uses within your current business model.

SPECIAL CONSIDERATIONS

It is also very important to consider additional permits and compliance issues when diversifying your business beyond just towing wrecked or disabled motor vehicles.

Car Carrier Manufacturers Advertisers

Tool boxes, machinery, lumber and other things fit well onto a carrier, but they may require special insurance coverage, motor carrier authority, or even regular commercial vehicle registrations to be transported legally.

PRACTICAL LOADING TIPS

Lastly, what cool options can you add that make life safer and easier? A full function wireless remote lets an operator position the deck from the relative safety of their cab or behind the guard rail, which can be a life saver. Wireless winch controls make quick work of difficultto-load vehicles like motorcycles or uncooperative cars (e.g. electric vehicles). A remote free-spool release from both sides of the deck should be standard equipment on any carrier for safety. Do you move a lot of low-profile or specialty vehicles? There are options for alternate tiedown straps such as the over-thetread design used by the new car haulers, dual-angle decks for better bumper clearance, and even enclosed options with hard sides or sliding tarps. You may even want to look

For exotic cars with a low-slung suspension, this Century’s “Right Approach” rear hinged deck section lowers the entry angle to as little as six degrees.

Jerr-Dan’s multi-car carrier, usually capable of hauling three vehicles and towing one vehicle, are very popular among transporters to enhance their revenue.

at some of the near zero-degree load angle products available if this is your primary use for the carrier.

What about forklifts and other machinery? If this is what you are moving most often with your carrier, then an industrial deck with wooden inserts or added traction features like expanded metal welded to the surface will serve you well. Many of these decks also will have additional chain key slots located down the center line to make securing multiple machines simpler and more efficient. Consider adding grip or traction paint to the edges if you will be driving machinery on and off the deck in order to help reduce the risk of slips and falls while walking up the deck.

Need a multi-purpose workhorse? A steel deck on an extended cab class 6 or 7 chassis with a side puller recovery system allows for one-man recoveries, even in complex situations, and can handle the passengers from a disabled RV or family car with ease.

Perhaps chain and tool storage is critical, which is very likely in remote areas where backup is not available. In this scenario, making a stationary headboard with chain and tool storage is a good option.

ILLUMINATING POINTS

When looking at lighting packages, always consider how and where you will be using your carrier. It is advisable to have your work lights on multiple switches to give you the option to activate only the lights needed for the task at hand. Crashes have occurred due to oncoming motorists being blinded by low- mounted work lights that were not visible until the deck was being lifted up, causing temporary road blindness and leading to tragic results. The same can be said about warning lights.

Color, mounting position, and design must be carefully considered to provide maximum effectiveness. With a fixed headboard, your light bar stays on a horizontal plane, which is good for maximum distance of light visibility. It may, however, get obstructed while the deck is in the tilted position, especially when loading a larger vehicle. With a regular headboard, the light moves with the deck, but gets tilted and that reduces the angle the light is visible from. In either situation, it may be wise to think about cab-mounted lights, extension pillars that bring light outside the normal width of the vehicle, or even lights mounted in the side rails of the carrier deck for enhanced visibility.

Less is more. In the wrecker pageants at American Towman’s shows each year, there’s been a big increase in the number of lights on trucks. This extra light output does not necessarily equate to better safety. Rather, it may just be the opposite, causing blindness or

distraction to the point that the average motorist has no idea of what is happening and crashes into the truck, or worse yet, a pedestrian on scene. Please review the most recent lighting studies about color, placement, and pattern, and their effectiveness when used at different times of the day or night and in different weather conditions.

In summary, a carrier can be a very versatile tool in your fleet when some thought is given to what you want to accomplish, and the limitations of the chassis and body are evaluated together.

NRC’s 10TB carrier, available in lengths ranging from 18 to 21.5 feet, has a deck rating of 10,000 pounds.

A wireless winch control can make quick work of difficult-to-load vehicles.

Robotic Recovery

Handling a Disabled EV With a TowTrack

By Steve Temple

Let’s face it, the life of a tower isn’t getting any simpler. Electric vehicles (EVs) pose several problems in recoveries due to the risk of fire and electrocution, along with overcoming frozen wheels and door locks when the battery is dead. In addition, most EVs don’t have regular attachment points for winching with a wire rope, yet often have to be dragged with skates or dollies placed underneath the tires. Note, too, that light-duty wreckers and dollies aren’t rated to handle the extra weight of EVs, which is typically about 7,000 pounds. Moreover, insurance companies might be reluctant to cover tows for EVs, except perhaps at a much higher rate.

In addition, once stored in an impound yard, EVs must be kept 50 feet away from any other structures or vehicles, due to the

Light-duty wreckers and dollies aren’t rated to handle the extra weight of EVs

risk of spontaneous combustion, sometimes weeks after a battery fire has been extinguished. Plus, there are hazardous waste issues to address involving contamination of both water and earth.

AN ALTERNATIVE METHOD

There is a viable option for handling EVs, however, as shown in a recovery of a disabled Tesla Model S handled by Syre Perkins of Tow Atlanta.

The company’s remote-controlled TowTrack was used to remove the EV from a parking garage, six floors below ground level. As a result of a failure in its electrical system, the Tesla couldn’t be turned away from its supercharger bank at Atlantic Station in Atlanta, Georgia, and had

been stuck in the parking structure for 17 days. The Tesla’s battery pack was so dead, the door handles would not open, and a previous company had pulled the “frunk” release cord completely out, so the frunk would not open to allow for powering up.

ONE-BUTTON OPERATION

Worse yet, the parking garage has a 6-foot 8-inch overhead clearance, and on the the bottom floor the ceiling height was only 6 foot 4 inches. By comparison, this robotic recovery vehicle is less than four feet tall, simplifying access in areas with low headroom.

Syre used his remote control to drive the TowTrack down into the basement of the garage, and then maneuver it behind the EV. Tesla technicians had already powered down the Supercharger station so the power cable could be disconnected safely. Syre then pushed a single button on the remote for an automated recovery. The robotic machine deployed a blade (called a spade) underneath the car and ◀

Both the EV and TowTrack were hauled together on Tow Atlanta’s 22-foot, heavy-duty Cargo King car carrier.

lifted up the rear end. It then scooped up the car and the hydraulic rams lifted it onboard with the aid of a second rear spade.

As noted above, EVs in general are heavier than conventional cars, and weigh as much as 7,000 pounds, but the payload capacity of the TowTrack is 7,850 pounds. Larger electric trucks can be handled by the XL model, which can carry vehicles weighing as much as 18,000 pounds.

Once loaded, the Tesla was then hauled back up to the surface entrance of the garage, using the pulling power of a 35hp Vanguard four-cylinder gasoline engine. Both the EV and TowTrack were loaded together onto Tow Atlanta’s 22-foot, heavy-duty Cargo King LP (low profile) car carrier. It boasts a 16,000-pound bed mounted on a Hino 258 medium-duty truck, which then transported the Tesla to a local dealership for repairs.

OTHER APPLICATIONS

Note that the TowTrack is not limited to recovering EVs, however, as its caterpillar tracks allow it to traverse snow, ice, and muddy terrain, and bodies of water as deep as three feet. So, it can access difficult areas, and also recover motorcycles and low-slung exotic cars as well. In addition, this alternative EV recovery method eliminates the need to enter the vehicle or touch the exterior of a vehicle. Clearly this new machine technology provides an innovative way to handle unusual tow recoveries.

The remote control for the TowTrack features one-button operation for handling recoveries.

Once loaded with the EV, the TowTrack heads back to the surface entrance to exit the garage.

A second spade picks up the rear of the EV for final loading.

A blade, also called a spade, slips underneath the chassis to lift up the rear of the EV.

Syre Perkins of Tow Atlanta first maneuvered the robotic vehicle into position behind the disabled Tesla.

Getting Connected

How Networking Can Take Your Company to the Next Level

By Chase Clough

What are the advantages of networking with other tow businesses? Besides the obvious benefit of calling on fellow towers for additional wreckers to handle a large, complicated recovery, networking has other pluses. It can help you identify opportunities for collaboration, partnerships, and new areas to expand your business beyond solely towing services.

boost future business. When you interact with people not only in your own towing profession, but also in a related field, you have the opportunity to build highly beneficial relationships.

GIVE AND TAKE

Once you join a networking group, however, it’s important to become a contributing member. Rather than just using this association to further your own goals, people who use networking effectively look to offer something of value to other group members as well.

Think of your current network. When was the last time that you not only provided, but in turn received help from someone you know? Forming these connections can help you in various ways, from another tow owner letting you know how they handled a difficult recovery, to a fellow local business sending customers your way.

WORKING TOGETHER

Kevin Reichelt, owner of Steller’s Garage in Shelton, CT, has this to say about the practical value of networking: “The combined knowledge is irreplaceable,” he points out. “No college or school can teach you what most of us learn over time.”

When you are facing a new towing challenge, you might be inclined to think you can only get through it by yourself. If you have a strong network of experienced towing professionals, though, your solution may be closer than you think. Being able to jump on the phone and talk through your issue is a benefit of befriending other business owners. In the 27 years Kevin has owned his business, he has also found camaraderie in his network.

Chase Clough of Drive has a wide range of marketing experience, with writing, editing and content creation across all social media platforms. Her recent marketing positions include Florida State’s Career Center, and she is now a master’s candidate at Florida State University. Chase uses these skills in her position at Drive based in Monrovia, CA.

How do you go about networking? The opportunities may occur at trade shows, seminars, and conferences, each of which is designed to attract large crowds of likeminded individuals (such as at American Towman’s events held in Las Vegas, Fort Worth and Baltimore). Networking helps a professional towman keep up with current products and innovations in the field, and fosters relationships that may

“Networking with other business owners helps you remember that you are not alone,” he relates. “Others have been where you are.”

ENCOURAGING ADVICE

Not only can other business owners help you through the rough patches, but they can also provide hope for your future. As a business owner, you know your

Clearly the majority of businesses find practical value in networking with other companies.

workflow will encounter ups and downs. So, being able to learn from someone else’s experiences can help keep you motivated. That’s another thing Kevin has taken away from his relationships with other owners.

“I have learned that it is possible to build a business that you can manage—one that is not managing you,” he admits.

When you see someone that you identify with achieve success, you can be motivated to keep pushing through your down periods.

WHERE TO BEGIN?

You might be wondering how to start building your network. Look

no further than your own backyard. Don’t think of the other tow owners as your competition, but rather as a group of people fighting the same battles as you. Businesses thrive off each other, and the ones in your town are the first you should be going to when initially forming your network. Your community is filled with other small business owners that you can connect with.

“Start your own group of other tow business owners,” Kevin advises. “And meet every so often.” This way you are regularly interacting with those near you, and at your meeting you can talk about a variety of topics and bring up individual concerns.

BROADEN YOUR HORIZONS

When considering networking, don’t limit yourself to just tow businesses. Reach out to other types of companies in your area to start forming relationships with them, too.

“Even though our businesses differ,” Kevin notes, “…most business practices do not.” So, if your usual network’s advice isn’t cutting it, consider expanding to other industries.

On top of that, once you have established relationships with other businesses, you might be able to create cross promotions with one another. For instance, you could offer a 10% discount to the customers at a local restaurant, and also promote the eatery at your own company. Now you’re driving that consumer base your way and expanding your pool of clients. This also helps strengthen your community’s small businesses and bolster local economy. Your community is stronger when it is connected.

NATIONAL EXPOSURE

While local business owners are great resources, you should also expand your network even further ◀

Your community is stronger when it is connected.

through a multitude of outlets. For example, as a client of DRIVE (an automotive consulting and training group), Kevin has access to a Master Coach and a plethora of industry professionals.

“I don’t just seek out people to network with locally,” he says. “But through the groups I’m involved with as well.” There are various social media groups to join that encompass a wide range of topics and will help you connect with other skilled pros. With tools like Zoom, meetings are conducted easily and allows you to connect with people all over the country.

Another way Kevin expands his network is through attending events. He says, “Get to conventions and expositions.” Kevin always makes it a point to attend DRIVE’s annual EXPO, and looks forward to American Towman’s towing shows as well. At these events he is able to

connect with other shop owners as well as specialized vendors.

BE OUTGOING

Being a business owner can be isolating, and at times it may feel like people don’t understand the struggles you face. This is exactly why it’s important that you maintain a network of people you can turn to for advice and also as friends. Having people that understand your challenges can bolster your confidence and make you feel good about lending a hand to others.

“On a personal level, I have made an entire community of friends that have helped me,” he shares. “And I have helped them.”

Creating your network doesn’t just have to be solely about expanding your business connections—it can also be about forming friendships, an added benefit for everyone involved.

Kevin Reichelt in front of Steller's Garage in Shelton, CT: Kevin is enthusiastic about the value of networking.

The Transformer

From a Heavy-Haul Tractor to a Century 5130 Wrecker

By Steve Temple

Most wreckers are bought, but some are custom-built, as done by Bosco Automotive, Inc. The rig shown here started life as a tri-axle dump truck, but the front end was demolished when it went off the road. Bosco recovered the totaled 2006 Kenworth T800H, showing only 90,000 miles on the odometer, and purchased it from the insurance company for a song, in order to add another heavy to the fleet.

Straight-cut exhaust stacks give this wrecker a crisp treatment.

Century 5130, supplied by New England TruckMaster in North Haven, CT. Before mounting the wrecker body though, the frame was completely disassembled down to the two main rails,

This type of work is nothing new, as Angelo’s grandfather, also named Angelo Bosco, founded Bosco’s Automotive in 1977 as a three-bay auto body shop with one light-duty wrecker. Over the years the familyrun company grew significantly to its current status of two locations in Enfield, CT, one a full-service

TECH HIGHLIGHTS:

Truck: 2006 Kenworth T800H

Engine: Caterpillar C15 625 hp

Body: 30-ton Century 5130

Custom Features: Seven-inch, straight-cut exhaust. Lights and horns removed from roof for cleaner look; cab fitted with RLK’s bowtie drop visor with clearance lights. All marker lights are Trux Dual Revolution LEDs that switch to purple.

Lettering and graphics: Entire truck was painted at Bosco’s heavy truck collision center and then wrapped by Sign Techniques in Chicopee, MA

auto body and repair facility, and the other the towing headquarters and truck collision repair shop.

Bosco now runs a total of 14 trucks, with two light-duty wreckers, five rollbacks, one medium-duty, three heavies, and one recovery support unit for extra equipment and gear. Plus, a rotator and a tractor for a DTU and Landoll trailer.

Bosco wanted this Century 5130 to have a similar graphic treatment as the

The Kenworth’s frame had to be extended eight feet in order to accommodate the Century 5130.

High-visibility colors are for both looks and safety.

The RLK drop visor has custom-drilled clearance lighting.

Wood flooring dresses up the cab.

other wreckers in the fleet, and it was a group effort at the company to review some 20 different designs before finally settling on the lively color scheme that was painted in-house.

This rebuilt wrecker is not the only salvage project that Bosco’s has handled. Two rollbacks were recently completed as well; one was a propane-tank truck that had gone off the road. After some repairs, the chassis was fitted with a 23-foot NRC medium-duty flatbed. Another was a Freightliner that had crashed through a guardrail, but was fixed up and now has a 21foot NRC rollback.

Obviously there’s a recurring theme of renewal here, with Bosco’s giving new life to damaged trucks, that now handle towing and recoveries for other casualty vehicles. Is that good karma or what?

Some 20 different color combinations were evaluated by Bosco’s team before settling on this one.

supplier scoop

Agero Launches 3rd Annual Summer Hustle Program

Agero, a motor club for service providers, announced the start of Summer Hustle ’23. The program, now in its third year, recognizes dedicated and hardworking providers delivering high-quality tow and roadside services throughout the Summer months.

Running for ten weeks from July 2 through Sept. 9, Summer Hustle ’23 will award a total of $28,800 in prizes to 12 winners each week, $200 per winner per week, with special double-down prizes of $400 during the Independence Day and Labor Day holiday weeks.

Three roadside and three tow providers, each from the East and West regions will be selected every week. Winners will be those who have achieved the highest scores for the week in either completion rate or Net Promoter Score (NPS). In the event of a tie, winners will be determined based on the best call-acceptance rate. Top performers will be spotlighted by Agero by email and on Facebook every Friday, starting July 14.

Summer Hustle ’23 is open to all service providers under contract with Agero for towing and roadside assistance services. Contestants must be located and operate in the United States and the District of Columbia. For more information on Agero Summer Hustle ’23 visit: info.agero.com/ agero-summer-hustle

Source: Agero Press Release

AI-Powered Vehicle Diagnostics

Diagnostic Network, a community for vehicle-service pros, has unveiled a groundbreaking AI-powered assistant, AiDN (pronounced “Aid-In), designed to help technicians solve the toughest problems in the shop. This multi-patent-pending innovation represents a significant milestone in the industry, harnessing the power of advanced AI models and proprietary algorithms to provide invaluable diagnostic advice to professionals.

AiDN leverages cutting-edge technology and a multi-step diagnostic process to deliver actionable recommendations, enabling technicians to

streamline troubleshooting procedures and optimize vehicle repair processes. Its intelligent algorithms utilize a combination of deep learning and natural language processing techniques, analyzing vast amounts of data to offer real-time guidance on complex diagnostic challenges.

Source: diag.net

DFC’s Crate Engines Provide More MPG

DFC Diesel’s Speed of Air (SOA) Tow/Haul Series engine comes standard with upgrades to make this engine ideal for towing and hauling applications for engines delivering up to 600 hp. This is a substantial upgrade from the engine that originally came with the vehicle, and addresses common failure areas, thus providing years of reliable service. All are backed with five-year, 100,000 mile warranty and have a standard list of new OEM-orbetter quality components using Rottler modern engine machining equipment. These builds include Speed of Air Hyperformance Pistons that are dimpled and coated with a thermal barrier for significantly higher fuel efficiency, lower emissions, and more power.

Source: dfcdiesel.com

Fresh Rubber for Trailers

Goodyear Tire & Rubber Co. has introduced a new addition to the Cooper line of tires. This Work Series Regional Haul Trailer 2 is a trailer tire designed to help fleet owners meet regional haul demands in both tandem and spread-axle trailer applications. The new trailer tires are designed for tough routes and tight turns. They are available in eight sizes, and feature technology for even treadwear and high scrub resistance to help balance efficiency and durability. The new design includes low-rolling resistance and a high-scrub tread compound to help reduce wear and tearing, while promoting fuel efficiency. Features include four heavy-duty, full-width steel belt construction that promotes durability in spread axle applications, while also preserving the casing for retread-ability, along with a shoulder profile that helps minimize tearing in high scrub applications and wear square visual indicators.

There is No Music on the Highways

By Steve Calitri

There is no music on the highways really, but I suppose the sounds of cars zooming and 18-wheelers roaring by could play as the introduction to the new song that Mike Corbin and I are working on: Home of the Brave.

Home of the Brave is the theme of this year’s American Towman Exposition. It marks the first time the Exposition will formally recognize the valor of each attendee who works the white lines.

The challenge of composing a song that measures up to the towman’s bravery is akin to proposing marriage to one’s sweetheart. The words spoken must be heartfelt, measuring up to the emotion of love and commitment. Borrowing a slick line from a Hollywood movie may not hit home.

I want the lyrics of Home of the Brave to ring true and the music to capture the sense of danger about the towman’s work. There is nothing romantic about working on the side of a highway, yet the song should evoke the romantic sense of unsung heroism. We want towmen to relate to the song, and we also want anyone who hears it to feel it sings to one’s unsung dedication to facing the struggle of life.

Here is a sneak preview of some of the lyrics:

Home of the brave

Where the trucks blast by In a whooshing wind

Steve Calitri Editor-in-Chief scalitri@towman.com

Wickedly near They stand in fear

Then the white line warrior

Arrives with a valor

Where spirits of the fallen fly

There are no tombstones

No red flags wave

Home of the brave

Lyrics, of course, are meant for music to accompany them—meant to be sung. So, you’ll have to wait until Mike records Home of the Brave. We’ll play it on TowIndustryWeek. com when it’s finished and in the halls of the Exposition in November.

American highways are like war zones. Too often cars become missiles. Those 18-wheelers are rolling thunder than can wreak devastation.

On a battlefield, there is little or nothing to protect a soldier out in a field from a direct hit of a bomb or missile. On American highways, Move-Over arrows can deter the “friendly fire” of sober and alert motorists, and a new product like the Attenuator can absorb a crashing automobile. But the towman works largely unprotected. We will do our best to help change this reality. Recognizing the valor displayed by each white-line warrior is one way of doing so.

Man Sentenced for Murder of Georgia Towman

Victor Richardson, who was on trial for the killing of Georgia towman Christopher Harrold, was found guilty of felony murder and sentenced to 50 years in prison.

According to Richardson's testimony, he was arguing with Harrold’s employee, DeAndre Dean, over money at a gas station when the violent incident occurred. Richardson says he shot back in self-defense, and

Harrold ended up in the crossfire, getting hit with two bullets. Richardson said he never meant to shoot the tow truck operator and felt horrible when he realized he had. However, the prosecution said Richardson lied on the stand and argued that he was not fearful of his life, but rather mad and opened fire on a busy Chevron gas station. As evidence, prosecutors showed the jurors police body-cam video, and surveillance video taken at the gas station.

Detectives said the video shows the rifle in Richardson’s hands. They said he sprayed bullets from his black Chevy Impala during an argument with the new Chevron trainee, DeAndre Dean. The victim's family asked the

judge to impose the maximum sentence, which she did, noting that the evidence presented during trial clearly showed Richardson put several lives at risk that day.

Source: fox5atlanta.com

Georgia Tow Truck Driver Killed in Canyon Accident

Corey Dearing, a construction tow truck driver for KNS Towing of Maysville, Georgia, was killed when his tow truck ran down an embankment into

Victor Richardson was found guilty of five of the six counts charged against him.

A tow truck rolled over an embankment, killing tow truck driver Corey Dearing.

a canyon and overturned. The accident occurred in Demorest, Georgia on June 20.

State troopers say Dearing was driving the Kenworth, fitted with a rollback, south on Cannon Bridge Road when he traveled into the northbound lane. The preliminary accident report states the driver, “overcorrected [and] traveled off the west shoulder of Cannon Bridge” before traveling down the embankment.

The truck, which landed upside down on its roof in a creek bed, was towing a Ford F-350 at the time of the accident.

Emergency personnel transported Dearing to Northeast Georgia Medical Center in Gainesville for treatment, but he eventually succumbed to injuries.

Source: nowhabersham.com

Massachusetts Towman Victim of Hit and Run

A tow truck driver was hit by an

SUV in Reading, Massachusetts, while his tow vehicle was parked near a school, and the driver didn’t stop.

Reading police located the driver, an elderly woman, and are asking the RMV to verify if she’s still competent to have a driver’s license. The hitand-run happened on June 13 right across from a local school. The tow truck driver, 22-year-old John Koval,

said he’s lucky to be alive.

“I keep a picture of my family, actually, in my tow truck, and I never thought I’d ever have to look up at it,” he said. “But I was happy it was in the truck.”

Koval, a tow truck operator at Murray’s Towing in Woburn, said he turned on his lights and then got out of his truck to help a man change his tire. Shortly after, he said, a woman in a white SUV, frustrated by the delay, accelerated straight toward him.

“Next thing I know, I hear a beep,” he related. “I look over my left shoulder and started to hear a horn lay…I saw her look in the mirror and take right off.”

A police report states that the passenger side mirror of a white Honda CRV hit Koval in the back, knocking him into the vehicle on which he was working. He was taken to the hospital by ambulance with an injured back and chest.

According to the police report, officers interviewed a woman near-

Towman Matt Koval speaks out after being hit by a driver in a hit-and-run incident.

by who owned a vehicle matching the description of the one that sped off. After her interview with police, they wrote the following:

“She stated that she drove through that small passing approximately in the same time frame. She states that she did not hear, feel or see anyone get hit with her car. She states that she doesn’t remember going through there, but it could’ve happened.”

The driver was identified and she said she was unaware that her mirror hit the tow truck driver, said Reading police officers. They filed a request with the RMV to have the SUV’s driver, who wasn’t identified, re-evaluated for competence, but the incident didn’t rise to the level of filing a criminal charge.

Source: nbcboston.com

Read more towing news at towman.com

Nominate a Towing Professional for

THE ORDER OF TOWMAN

Working with Police and Fire Chiefs to foster recognition

professionalism among the towing professionals who serve our towns.

For the past ten years over one thousand police and fire chiefs in the U.S. have nominated towing professionals for The Order of Towman, presented by American Towman Magazine in recognition of their supreme dedication to their communities and to the professionalism of their trade. No one knows more than the chiefs how towers rise to the occasion to face the challenges at incident scenes. While American Towman Magazine mails nomination forms to all the chiefs in the nation, it may take more than one notice to get your chief’s attention. Should you feel you qualify as a towing company that has served your local police or fire department with exceptional service and professionalism, take this nomination form to your chief. He or she may contact me if they have any questions.

Nominate an Individual for the Order of Towman

Nominee (Owner or Manager): ________________________________________________________

Name of Towing Company: ___________________________________________________________

Address:__________________________ City: _______________ State: ____ Zip Code: _________

Phone Number: ____ / ____ / _______ email address: _____________________________________

Nominating Police/Fire Chief:__________________________________________________________

Police/Fire Department Name: ________________________________________________________

Address:__________________________________________________________________________

City: ______________________________ State: ____ Zip Code: _________

Position: _______________________Phone Number: ____ / ____ / _______

Signature: _____________________________________________________

Deadline: September 15, 2023 for Cross

North 92 • August 2023 | Towman.com

Of The Order

Presented Nov. 18, 2023 at the American Towman Exposition

Steve Calitri, American Towman Magazine.

Man Sentenced for Murder of Georgia Towman

Victor Richardson, who was on trial for the killing of Georgia towman Christopher Harrold, was found guilty of felony murder and sentenced to 50 years in prison.

According to Richardson's testimony, he was arguing with Harrold’s employee, DeAndre Dean, over money at a gas station when the violent incident occurred. Richardson says he shot back in self-defense, and Harrold ended up in the crossfire, getting hit with two bullets.

Richardson said he never meant to shoot the tow truck operator and felt horrible when he realized he had. However, the prosecution said Richardson lied on the stand and argued that he was not fearful of his life, but rather mad and opened fire on a busy Chevron gas station. As evidence, prosecutors showed the jurors police body-cam video, and surveillance video taken at the gas station.

Detectives said the video shows the rifle in Richardson’s hands. They said he sprayed bullets from his black Chevy Impala during an argument with the new Chevron trainee, DeAndre Dean.

The victim's family asked the judge to impose the maximum sentence, which she did, noting that the evidence presented during trial clearly showed Richardson put several lives at risk that day.

Source: fox5atlanta.com

Georgia Tow Truck Driver Killed in Canyon Accident

Corey Dearing, a construction tow truck driver for KNS Towing of Maysville, Georgia, was killed when his tow truck ran down an embankment into a canyon and overturned. The accident occurred in Demorest, Georgia on June 20.

State troopers say Dearing was driving the Kenworth, fitted with a rollback, south on Cannon Bridge Road when he traveled into the northbound lane. The preliminary accident report states the driver, “overcorrected [and] traveled off the west shoulder of Cannon Bridge” before traveling down the embankment.

The truck, which landed upside down on its roof in a creek bed, was towing a Ford F-350 at the time of the accident.

Emergency personnel transported Dearing to Northeast Georgia Medical Center in Gainesville for treatment, but he eventually succumbed to injuries.

Source: nowhabersham.com

Massachusetts Towman Victim of Hit and Run

A tow truck driver was hit by an SUV in Reading, Massachusetts, while his tow vehicle was parked near a school, and the driver didn’t stop.

Reading police located the driver, an elderly woman, and are asking the RMV to verify if she’s still competent to have a driver’s license. The hit-and-run happened on June 13 right across from a local school. The tow truck driver, 22-year-old John Koval, said he’s lucky to be alive.

“I keep a picture of my family, actually, in my tow truck, and I never thought I’d ever have to look up at it,” he said. “But I was happy it was in the truck.”

Koval, a tow truck operator at Murray’s Towing in Woburn, said he turned on his lights and then got out of his truck to help a man change his tire. Shortly after, he said, a woman in a white SUV, frustrated by the delay, accelerated straight toward him.

Victor Richardson was found guilty of five of the six counts charged against him.

A tow truck rolled over an embankment, killing tow truck driver Corey Dearing.

Towman Matt Koval speaks out after being hit by a driver in a hit-and-run incident.

“Next thing I know, I hear a beep,” he related. “I look over my left shoulder and started to hear a horn lay…I saw her look in the mirror and take right off.”

A police report states that the passenger side mirror of a white Honda CRV hit Koval in the back, knocking him into the vehicle on which he was working. He was taken to the hospital by ambulance with an injured back and chest.

According to the police report, officers interviewed a woman nearby who owned a vehicle matching the description of the one that sped off. After her interview with police, they wrote the following:

“She stated that she drove through that small passing approximately in the same time frame. She states that she did not hear, feel or see anyone get hit with her car. She states that she doesn’t remember going through there, but it could’ve happened.”

The driver was identified and she said she was unaware that her mirror hit the tow truck driver, said Reading police officers. They filed a request with the RMV to have the SUV’s driver, who wasn’t identified, re-evaluated for competence, but the incident didn’t rise to the level of filing a criminal charge.

Source: nbcboston.com

Procession for Robert “Bob” L. Spigner

South Carolina towing companies showed up on June 8 for a towing procession dedicated to Robert L Spigner, who passed away on May 27, 2023. Spigner, who was called “Bob”, established Bob’s Body Shop in Manning, SC in 1962, and passed on his legacy to his son and grandsons.

According to Bob’s granddaughter, Lin Mahoney, Bob’s Shop centered around towing and body work, but Bob was

known to have dabbled in other ventures. Even as his health declined from a major heart attack in July 2022, he still wanted to know what every shop phone call was about. Hard working and kind, and one who enjoyed a good prank, he was known to have quietly helped so many.

Companies that showed up for Bob’s procession included Elite Towing, Sumter Wrecker Service, Taylor Made Towing, P&P Towing, J&J Towing, Lawson’s Towing, Ezgo Towing, Richburg Refinishing, Greens Towing and Campbell’s Towing.

Source: Facebook

Manufacturers to Ban Diesel Big Rigs in California by 2036

Some of the largest manufacturers of heavy trucks and engines in the country have agreed to accept

a California plan to ban sales of new diesel big rigs by 2036. The agreement covers manufacturers including Ford, General Motors, Daimler and Cummins, as well as the Truck and Engine Manufacturers Association, an industry group.

The coalition, known as the Clean Truck Partnership, was born out of more than three months of negotiations between the industry and the California Air Resources Board, which has been pushing new rules to lead the country on cleaning up heavy trucks.

California Gov. Gavin Newsom (D) heralded the deal as a major step toward reducing air pollution and emissions that warm the planet.

“California has shown the world what real climate action looks like, and we are raising the bar yet again,” Newsom said in a statement. “Today, truck manufacturers join our urgent efforts to slash air pollution, showing the rest of the country that we can both cut dangerous pollution and build the economy of the future.”

Eight states have adopted a precursor to the California plan, accounting for about 25 percent of the American truck market.

Manufacturers are investing billions of dollars to develop zero-emission vehicles for the American trucking industry, in-

Caption: South Carolina tow companies came out in procession to honor the memory of Bob Spigner

Manufacturers are aiming to ban the sale of diesel big rigs beginning in 2036.

cluding battery-powered trucks and hydrogen fuel-cell trucks.

But to support a nationwide mandate, manufacturers need to see more federal support for electric charging stations and hydrogen systems to build out an alternative to the existing diesel network; otherwise customers won’t buy the trucks.

Source: washingtonpost.com

Towman Celebrates Independence Day with Fireworks Show

Troy Hughes, owner of Little Tornado Towing, Sidney, Nebraska, celebrated his favorite holiday, the 4th of July, with his family and employees by shooting-off over $7,000 worth of fireworks off a flatbed trailer.

“It’s a day of happiness for everyone in the family,” Hughes said. “It’s just something we can all share together. Everyone gets to participate. This is what we like.”

Hughes says he’s put together a fireworks show, featuring everything from “little booms to big booms,”

for his neighbors over the last three years.

“We had us a nice little cookout and then we’ve been wiring all afternoon,” Hughes said. “We got them all wired up. They’ll go off in four stages. Hopefully it works out.”

Showers delayed the start of Hughes’ show, but despite the rain, numerous fireworks could be seen and heard across Sidney.

Source: panhandle.newschannelnebraska.com/

Troy Hughes, owner of Little Tornado Towing in Nebraska, preparing to set off more than $7000 in fireworks off his flatbed in front of family and friends.

Nominate a Towing Professional for

THE ORDER OF TOWMAN

Working with Police and Fire Chiefs to foster recognition

professionalism among the towing professionals who serve our towns.

For the past ten years over one thousand police and fire chiefs in the U.S. have nominated towing professionals for The Order of Towman, presented by American Towman Magazine in recognition of their supreme dedication to their communities and to the professionalism of their trade. No one knows more than the chiefs how towers rise to the occasion to face the challenges at incident scenes. While American Towman Magazine mails nomination forms to all the chiefs in the nation, it may take more than one notice to get your chief’s attention. Should you feel you qualify as a towing company that has served your local police or fire department with exceptional service and professionalism, take this nomination form to your chief. He or she may contact me if they have any questions.

Nominate an Individual for the Order of Towman

Nominee (Owner or Manager): ________________________________________________________

Name of Towing Company: ___________________________________________________________

Address:__________________________ City: _______________ State: ____ Zip Code: _________

Phone Number: ____ / ____ / _______ email address: _____________________________________

Nominating Police/Fire Chief:__________________________________________________________

Police/Fire Department Name: ________________________________________________________

Address:__________________________________________________________________________

City: ______________________________ State: ____ Zip Code: _________

Position: _______________________Phone Number: ____ / ____ / _______

Signature: _____________________________________________________

Deadline: September 15, 2023 for Cross

South 92 • August 2023 | Towman.com

Of The Order

Presented Nov. 18, 2023 at the American Towman Exposition

Steve Calitri, American Towman Magazine.

Man Sentenced for Murder of Georgia Towman

Victor Richardson, who was on trial for the killing of Georgia towman Christopher Harrold, was found guilty of felony murder and sentenced to 50 years in prison.

According to Richardson’s testimony, he was arguing with Harrold’s employee, DeAndre Dean, over money at a gas station when the violent incident occurred. Richardson says he shot back in self-defense, and Harrold ended up in the crossfire, getting hit with two bullets.

Richardson said he never meant to shoot the tow truck operator and felt horrible when he realized he had. However, the prosecution said Richardson lied on the stand and argued that he was not fearful of his life, but rather mad and opened fire on a busy Chevron gas station. As evidence, prosecutors showed the jurors police body-cam video, and surveillance video taken at the gas station.

Detectives said the video shows the rifle in Richardson’s hands. They said he sprayed bullets from his black Chevy Impala during an argument with the new Chevron trainee, DeAndre Dean.

The victim’s family asked the judge to impose the maximum sentence, which she did, noting that the evidence presented during trial clearly showed Richardson put several lives at risk that day.

Source: fox5atlanta.com

Georgia Tow Truck Driver Killed in Canyon Accident

Corey Dearing, a construction tow truck driver for KNS Towing of Maysville, Georgia, was killed when his tow truck ran down an embankment into a canyon and overturned. The accident occurred in Demorest, Georgia on June 20.

State troopers say Dearing was driving the Kenworth, fitted with a rollback, south on Cannon Bridge Road when he traveled into the northbound lane. The preliminary accident report states the driver, “overcorrected [and] traveled off the west shoulder of Cannon Bridge” before traveling down the embankment.

The truck, which landed upside down on its roof in a creek bed, was towing a Ford F-350 at the time of the accident.

Emergency personnel transported Dearing to Northeast Georgia Medical Center in Gainesville for treatment, but he eventually succumbed to injuries.

Source: nowhabersham.com

Massachusetts Towman Victim of Hit and Run

A tow truck driver was hit by an SUV in Reading, Massachusetts, while his tow vehicle was parked near a school, and the driver didn’t stop.

Reading police located the driver, an elderly woman, and are asking the RMV to verify if she’s still competent to have a driver’s license. The hitand-run happened on June 13 right across from a local school. The tow truck driver, 22-year-old John Koval, said he’s lucky to be alive.

“I keep a picture of my family, actually, in my tow truck, and I never thought I’d ever have to look up at it,” he said. “But I was happy it was

in the truck.”

Koval, a tow truck operator at Murray’s Towing in Woburn, said he turned on his lights and then got out of his truck to help a man change his tire. Shortly after, he said, a woman in a white SUV, frustrated by the delay, accelerated straight toward him.

“Next thing I know, I hear a beep,” he related. “I look over my left shoulder and started to hear a horn lay…I saw her look in the mirror and take right off.”

A police report states that the passenger side mirror of a white Honda CRV hit Koval in the back, knocking him into the vehicle on which he was working. He was taken to the hospital by ambulance with an injured back and chest.

According to the police report, officers interviewed a woman nearby who owned a vehicle matching the description of the one that sped off. After her interview with police, they wrote the following:

“She stated that she drove through that small passing approximately in the same time frame. She states

Victor Richardson was found guilty of five of the six counts charged against him.

A tow truck rolled over an embankment, killing tow truck driver Corey Dearing.

Towman Matt Koval speaks out after being hit by a driver in a hit-and-run incident.

that she did not hear, feel or see anyone get hit with her car. She states that she doesn’t remember going through there, but it could’ve happened.”

The driver was identified and she said she was unaware that her mirror hit the tow truck driver, said Reading police officers. They filed a request with the RMV to have the SUV’s driver, who wasn’t identified, re-evaluated for competence, but the incident didn’t rise to the level of filing a criminal charge.

Source: nbcboston.com

Procession for Robert “Bob” L. Spigner

South Carolina towing companies showed up on June 8 for a towing procession dedicated to Robert L Spigner, who passed away on May 27, 2023. Spigner, who was called “Bob”, established Bob’s Body Shop in Manning, SC in 1962, and passed on his legacy to his son and grandsons.

According to Bob’s granddaughter, Lin Mahoney, Bob’s Shop centered around towing and body work, but Bob was known to have dabbled in other ventures. Even as his health declined from a major heart attack in July 2022, he still wanted to know what every shop phone call was about. Hard working and kind, and one who enjoyed a good prank, he was known to have quietly helped so many.

Companies that showed up for Bob’s procession included Elite Towing, Sumter Wrecker Service, Taylor Made Towing, P&P Towing, J&J Towing, Lawson’s Towing, Ezgo Towing, Richburg Refinishing, Greens Towing and Campbell’s Towing.

Source: Facebook

Caption: South Carolina tow companies came out in procession to honor the memory of Bob Spigner

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professionalism among the towing professionals who serve our towns.

For the past ten years over one thousand police and fire chiefs in the U.S. have nominated towing professionals for The Order of Towman, presented by American Towman Magazine in recognition of their supreme dedication to their communities and to the professionalism of their trade. No one knows more than the chiefs how towers rise to the occasion to face the challenges at incident scenes. While American Towman Magazine mails nomination forms to all the chiefs in the nation, it may take more than one notice to get your chief’s attention. Should you feel you qualify as a towing company that has served your local police or fire department with exceptional service and professionalism, take this nomination form to your chief. He or she may contact me if they have any questions.

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Of The Order

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Man Sentenced for Murder of Georgia Towman

Victor Richardson, who was on trial for the killing of Georgia towman Christopher Harrold, was found guilty of felony murder and sentenced to 50 years in prison.

According to Richardson’s testimony, he was arguing with Harrold’s employee, DeAndre Dean, over money at a gas station when the violent incident occurred. Richardson says he shot back in self-defense, and Harrold ended up in the crossfire, getting hit with two bullets.

Richardson said he never meant to shoot the tow truck operator and felt horrible when he realized he had. However, the prosecution said Richardson lied on the stand and argued that he was not fearful of his life, but rather mad and opened fire on a busy Chevron gas station. As evidence, prosecutors showed the jurors police body-cam video, and surveillance video taken at the gas station.

Detectives said the video shows the rifle in Richardson’s hands. They said he sprayed bullets from his black Chevy Impala during an argument with the new Chevron trainee, DeAndre Dean.

The victim’s family asked the judge to impose the maximum sentence, which she did, noting that the evidence presented during trial clearly showed Richardson put several lives at risk that day.

Source: fox5atlanta.com

Georgia Tow Truck Driver Killed in Canyon Accident

Corey Dearing, a construction tow truck driver for KNS Towing of Maysville, Georgia, was killed when his tow truck ran down an embankment into a canyon and overturned. The accident occurred in Demorest, Georgia on June 20.

State troopers say Dearing was driving the Kenworth, fitted with a rollback, south on Cannon Bridge Road when he traveled into the northbound lane. The preliminary accident report states the driver, “overcorrected [and] traveled off the west shoulder of Cannon Bridge” before traveling down the embankment.

The truck, which landed upside down on its roof in a creek bed, was towing a Ford F-350 at the time of the accident.

Emergency personnel transported Dearing to Northeast Georgia Medical Center in Gainesville for treatment, but he eventually succumbed to injuries.

Source: nowhabersham.com

Massachusetts Towman Victim of Hit and Run

A tow truck driver was hit by an SUV in Reading, Massachusetts, while his tow vehicle was parked near a school, and the driver didn’t stop.

Reading police located the driver, an elderly woman, and are asking the RMV to verify if she’s still competent to have a driver’s license. The hitand-run happened on June 13 right across from a local school. The tow truck driver, 22-year-old John Koval, said he’s lucky to be alive.

“I keep a picture of my family, ac-

tually, in my tow truck, and I never thought I’d ever have to look up at it,” he said. “But I was happy it was in the truck.”

Koval, a tow truck operator at Murray’s Towing in Woburn, said he turned on his lights and then got out of his truck to help a man change his tire. Shortly after, he said, a woman in a white SUV, frustrated by the delay, accelerated straight toward him.

“Next thing I know, I hear a beep,” he related. “I look over my left shoulder and started to hear a horn lay…I saw her look in the mirror and take right off.”

A police report states that the passenger side mirror of a white Honda CRV hit Koval in the back, knocking him into the vehicle on which he was working. He was taken to the hospital by ambulance with an injured back and chest.

According to the police report, officers interviewed a woman nearby who owned a vehicle matching the de-

Victor Richardson was found guilty of five of the six counts charged against him.

A tow truck rolled over an embankment, killing tow truck driver Corey Dearing.

Towman Matt Koval speaks out after being hit by a driver in a hit-and-run incident.

scription of the one that sped off. After her interview with police, they wrote the following:

“She stated that she drove through that small passing approximately in the same time frame. She states that she did not hear, feel or see anyone get hit with her car. She states that she doesn’t remember going through there, but it could’ve happened.”

The driver was identified and she said she was unaware that her mirror hit the tow truck driver, said Reading police officers. They filed a request with the RMV to have the SUV’s driver, who wasn’t identified, re-evaluated for competence, but the incident didn’t rise to the level of filing a criminal charge.

Source: nbcboston.com