2024 WestCare Annual Report

2024 IMPACT REPORT

#WEAREWESTCARE

WE ARE WESTCARE More than an organization. A mindset. A collective commitment.

WestCare, founded in 1973, is an international network comprised of 22 community-based, nonprofit behavioral health and human services organizations.

Annually, our multinational community of organizations offers more than 500 programs and touches countless lives in 17 U.S. states, Guam, Puerto Rico, the U.S. Virgin Islands, the Republic of Palau, the Dominican Republic, and the Commonwealth of the Northern Mariana Islands.

In 2024, our workforce of more than 1,850 professionals served over 55,000 individuals with unique and complex needs.

But perhaps our most significant impact isn’t measured - it’s felt.

We Are WestCare.

A bold declaration of passion and dedication. It unites our international presence, diverse programs, and capable personnel under one shared mission: To empower everyone we engage in a process of healing, growth, and change.

We are first responders to trauma.

Architects of second chances.

Builders of trust.

Uplifters of the Human Spirit.

We stand with those at the crossroads of pain and possibility—bringing hope, healing, and help.

We don’t ask, “What’s wrong with you?”

We ask, “What happened to you?” and listen. Deeply.

Then, we respond with empathy and purpose.

In a fast-moving, ever-evolving world, We Are WestCare is how we stay grounded in our values while reaching for bold, innovative solutions to health and human service challenges.

Here, progress is sacred. Perfection is not the goal.

We show up as our most authentic selves so others can rediscover theirs.

We lead with heart because hope—anchored in action—unites us.

We Are WestCare Welcome to our community.

Uplifting the Human Spirit

SINCE 1973

TABLE OF CONTENTS

Our Mission & Vision

Program Areas & Service Domains

A Message from our Board

Our Board of Directors

A Message from our President

A Message from our CEO

2024 Operation Reports

Get Involved

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OUR MISSION WestCare empowers everyone with whom we come into contact to engage in a process of healing, growth and change benefiting themselves, their families, coworkers and communities.

OUR VISION WestCare devotes our best collective and individual efforts toward Uplifting the Human Spirit by consistently improving, expanding and strengthening the quality, efficacy and cost-effectiveness of everything we do in building for the future.

GLOBAL REACH WestCare has a presence in 17 states, Guam, Puerto Rico, the U.S. Virgin Islands, the Republic of Palau, the Dominican Republic, and the Commonwealth of the Northern Mariana Islands where we offer a range of services that cater to the needs of individuals in the diverse communities we serve.

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PROGRAM AREAS & SERVICE DOMAINS

WA

DOMINICAN REPUBLIC

MN

OR

NORTHERN MARIANA ISLANDS

WI

IA NV

OH

IL

WV

CA

MD

U.S VIRGIN ISLANDS

KY TN

GUAM

AZ GA

PUERTO RICO

TX FL

PALAU

Mental Health & Wellness

Our objective is to offer comprehensive mental health and co-occurring services, combined with personalized wellness planning, to provide client-centered care. We are committed to enhancing your mental well-being, empowering you on your path to recovery and wellness.

Treatment & Rehabilitation

We are committed to transforming the lives of individuals seeking treatment for substance use and/or cooccurring disorders. Our dedicated services aim to provide comprehensive treatment and rehabilitation, fostering a path towards lasting recovery and improved well-being.

Criminal Justice

We address the underlying challenges faced by individuals within the criminal justice system, and strive to pave a path toward lasting recovery, reintegration, and the restoration of lives.

Veteran Services

We empower Veterans to embark on transformative journeys, facilitating positive change in their lives.

From tailored support systems to specialized initiatives, we stand as a steadfast partner in ensuring Veterans receive the respect, care, and opportunities they need to thrive post-service.

Housing Opportunities

We strive to provide critical and quality support to individuals and families who have faced housing crises or homeless individuals. Our aim is to help individuals and/or families swiftly regain stability in permanent housing, ensuring they can take the first steps toward a secure and hopeful future.

Education & Prevention

We employ a range of innovative outreach initiatives to bolster community education on critical health, recovery, and social issues. Our mission is to empower communities with the knowledge and tools to prevent alcohol and drug use, diminish harmful behaviors, and gain a deeper understanding of preventable health concerns.

Domestic Violence

We provide court-ordered treatment programs that offer a comprehensive understanding of domestic violence, family violence, and intimate partner violence. Through education, we empower individuals to recognize the impact of violent behavior and instigate the necessary changes to break the cycle.

Emergency Support

We aim to provide support tailored to our community’s needs. Our emergency services vary by location, offering essential assistance during critical times. We encourage you to explore the services available at your nearest WestCare location.

Uplifting the Human Spirit

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OUR BOARD OF DIRECTORS Board Members

Executive Committee Chair James (Jim) Wadhams Las Vegas, NV Corporate Secretary Thomas Walsh, II St. Petersburg, FL Treasurer Dr. Mary A.Y. Okada Hagatna, Guam Vice Chair, East Region Debra DeBerry Decatur, GA Vice Chair, West Region Jack Scharrett Edina, MN Vice Chair, Island Regions Sammuel Sanes Kingshill, US Virgin Islands President Richard Steinberg Dandridge, TN

Rick Ramsey Key West, FL

Dr. Lawrence F. Camacho Saipan, Commonwealth of the Northern Mariana Islands

Dr. Carlos Rodriguez Mateo Aguirre, Puerto Rico

Senator Spencer Coggs Milwaukee, WI Maria Elena Cruz Santo Domingo, Dominican Republic Richard Gromlich Denver, NC

Chair Judge Peter Szegedy-Maszak Washington, D.C.

@westcare

Frank Surico Kettering, OH Russell A. Swain Las Vegas, NV Antavius Weems Atlanta, GA

Emeritus

John E. Lee Lacey, WA Dr. Gary LeRoy Dayton, OH Eric McPeek Dorton, KY Linda McSweeney Las Vegas, NV

Audit Committee

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Stewart Blanton San Antonio, TX

Mark Mendiola Hagatna, Guam

William J. Baird Pikeville, KY William J. Ekstrom, Jr. Kingman, AZ Doris Hope Michaux Douglasville, GA Dr. Toussaint M. Streat Clovis, CA

Marilyn Moran Las Vegas, NV

Dr. Eugene P. Walker Dacula, GA

Jeannette Quintanilla Hagatna, Guam

David E. Youngquist North Oaks, MN

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2024 WestCare Board of Directors

A MESSAGE FROM OUR BOARD On behalf of our dedicated Board of Directors, Nearly 40 years ago, I answered a call to support an organization quietly doing the hard work, lifting those the world too often leaves behind. I had no idea it would become a lifelong privilege to witness one of the most inspiring missions I know.

In 2024, WestCare stepped boldly forward. It was a year of change, unity, and growth – reaffirming our purpose, embracing a shared identity, and Uplifting the Human Spirit in every community we serve.

What has remained constant through all the years is the people – their passion, dedication, and belief in what’s possible. As Chair of the Board, I’m proud to serve alongside an extraordinary group of volunteers whose leadership ensures WestCare remains strong, ethical, and effective.

And beyond my fellow Board members, our Community Action Councils – made up of local leaders and volunteers – bring wisdom, advocacy, and heart to the organizations they serve. They are, in every sense, partners in the work.

To all our Board and CAC members, thank you. Your time, your heart, and your belief in this mission make all the difference. To those who concluded their service in 2024, and to the treasured leaders we lost, your legacy will remain deeply woven into the fabric of WestCare.

Together, with my longtime friend, President Dick Steinberg, my newer friend, CEO Ken Ortbals, and the incredible people of WestCare – we’ve built something lasting... and together, we carry it forward, with purpose, unity, and the steadfast belief that healing and hope in the communities we serve around the globe should always be within reach.

With gratitude,

Jim Wadhams Jim Wadhams Board Chair WestCare, Inc. Board

Uplifting the Human Spirit

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A MESSAGE FROM OUR PRESIDENT Dear WestCare Family, More than fifty years ago, WestCare emerged from a single, heartfelt plea for help by a community driven by the unwavering belief that no one should struggle alone.

From that seed of determination grew one of the largest nonprofit behavioral health and human services organizations.

The journey from that defining moment to where WestCare stands today is a testament to resilience, compassion, and an unyielding commitment to the principles of servant leadership. Reflecting on this remarkable growth and the countless lives touched and transformed is truly humbling.

For 47 years, it has been a privilege to help shape WestCare, ensuring our mission is not just words on a page but a living, breathing promise to those in need.

Bearing witness to those who feel broken and watching as their strength is restored remains nothing short of remarkable.

That question remains central to our purpose and will continue to guide WestCare’s path forward under the steady leadership of our Chief Executive Officer, my colleague and friend, Ken Ortbals.

Deepest gratitude is also extended to Mr. Jim Wadhams, Chair of our Board of Directors, whose nearly 40 years of unwavering dedication have helped shape WestCare’s journey. To Jim and the countless volunteers serving on our Board of Directors and Community Action Councils worldwide – your passion fuels our mission, and your service strengthens our impact. We are better because of you.

To our employees, volunteers, partners, and the people and communities we serve – you are the lifeblood of this organization. Your resilience and humanity continue to remind us why this work matters and why compassion will always be our greatest force for change.

With profound thanks,

Five decades into this journey, the same question asked at the very beginning continues to serve as a guiding compass: "Are we building an organization where we'd be proud to have our loved ones served?"

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Richard Steinberg Richard Steinberg President WestCare, Inc.

WESTCARE.COM

A MESSAGE FROM OUR CEO Dear WestCare Community,

instability, and barriers to employment.

As I reflect on 2024, a year marking a significant milestone in our journey, there is deep gratitude for our unwavering commitment to Uplifting the Human Spirit.

We are committed to breaking down obstacles to care, expanding youth intervention services, and delivering innovative behavioral health solutions that foster resilience and hope.

Over the past five decades, WestCare has transformed countless lives through quality, person-centered care – adapting to the evolving landscape of behavioral health and human services while staying true to our core values.

Our impact has never been greater. With a commitment to sustainable and responsible growth, we proudly expanded by 10% from 2023 to 2024.

This year, we embraced the We Are WestCare movement, a bold step forward that unites our vast global presence, encompassing 22 community-based organizational entities and more than 1,850 employees, under one mission.

Everywhere we serve, we are one organization with a shared purpose: ensuring every individual has access to the resources and support they need to heal, grow, and thrive.

As we uplift those we serve, we are equally committed to fostering an organization where employees feel valued, supported, and empowered.

Our success is driven by an unparalleled workforce, generous donors, global community partners, dedicated funding partners, and the many leaders who volunteer their time on our Community Action Councils and Board of Directors. Each of you plays a critical role in making our mission a reality.

Together, we have built something extraordinary, and I am confident that in the years ahead, we will make an even greater impact.

With sincere gratitude,

Looking ahead, we reaffirm our focus on those who need us most – individuals and families facing poverty, substance use, mental health challenges, housing

Uplifting the Human Spirit

Ken Ortbals Ken Ortbals Chief Executive Officer WestCare, Inc.

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WESTERN REGION WestCare’s Western Region serves individuals and families in Arizona, California, Iowa, Nevada, Oregon, Texas, and Washington by way of the Service Domains of Mental Health & Wellness, Treatment & Rehabilitation, Housing Opportunities, Veteran Services, Criminal Justice, Emergency Support, Domestic Violence, and Education & Prevention.

“At WestCare, we restore hope, rebuild lives, and uplift communities with compassion and purpose.”

Shawn Jenkins

Shawn Jenkins Chief Operating Officer, WestCare’s Western Region

#WEAREWESTCARE

WESTCARE ARIZONA WestCare Arizona is a lifeline for individuals and families facing some of life’s most difficult challenges, addiction, mental health crises, homelessness, and justice system involvement. With an unwavering presence across Mohave, Yavapai, and Pima Counties, WestCare Arizona delivers a full continuum of care that includes residential and outpatient treatment, prevention and intervention, reentry support, housing assistance, and behavioral health services. What sets WestCare Arizona apart is its fierce commitment to meeting people where they are, especially in rural and underserved communities—offering care that is trauma-focused, culturally responsive, and rooted in dignity and hope.

Whether helping a mother rebuild her life, guiding someone home after incarceration, or standing beside a person taking their first steps in recovery, WestCare Arizona believes transformation is always possible. Every service provided is more than a response to a crisis, it’s a declaration that healing, belonging, and a better future are within reach.

Providing 20 Programs in the Service Domains of: Mental Health & Wellness Treatment & Rehabilitation Housing Opportunities

2024 Impact Stats

1,580

930

100%

unique individuals served

domestic violence survivors served

utilization of recovery beds

Veteran Services Criminal Justice Emergency Support Domestic Violence Education & Prevention

“WestCare saved my life and has allowed me to become stronger, worthy, and be the person I was always meant to be” - Anonymous Client

2024 Highlights Corky’s House, a unique recovery residence for women and children and the only one of its kind in Mohave County, is now open and serving female clients with children, expanding our capacity to support families in need.

Through the assistance of community partners, all recovery residences have been made more attractive and welcoming.

Received confirmation of two philanthropic donors who donated their estates to support families of domestic violence.

Began working with Arizona Complete Health on a crisis drop-off model.

Successfully hosted an end-of-year consortium meeting, with over 60 attendees from various sectors, strengthening partnerships and collaboration across the state.

Upcoming Goals for 2025: “We continue to inspire growth, foster innovation and guide with empathy, turning challenges into opportunities and visions into reality, always ensuring we are moving in a forward direction for our families, clients and our community.”

Cheryl Debatt Holiday Donation from Riverside Resort Hotel & Casino

@westcareaz

Cheryl Debatt Regional Vice President of Operations WestCare Arizona Office: 928-763-1945 | Email: cheryl.debatt@westcare.com

WESTCARE.COM

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WESTCARE CALIFORNIA For over 50 years, WestCare California has been providing an opportunity for individuals to lead fuller, richer lives. Our team of multi-cultural, experienced and credentialed staff is dedicated to providing the best care to everyone who enters our doors. Our goal is to Uplift the Human Spirit by providing the skills and support necessary for individuals to achieve their dreams and transform their lives. Dedicated to working in partnership with the communities and agencies we serve, our philosophy is to empower everyone who comes into contact with us to engage in a process of healing, growth and change that will benefit them, their families, their coworkers and their communities. WestCare California provides a wide spectrum of behavioral health and human services in both residential and outpatient environments.

Providing 56 Programs in the Service Domains of:

2024 Impact Stats

Treatment & Rehabilitation

8,548

580

63,458

Housing Opportunities

total unique individuals served

total unique Veterans served

individuals in our residential programs

Mental Health & Wellness

Veteran Services Criminal Justice Education & Prevention

2024 Highlights Placed Silver in the Best of Central California's results in the category for Best Nonprofit.

Hosted the 1st Annual Fiesta on Gateway and 1st Annual Spirit Gala, both benefiting the Wings Advocacy Fresno project and raising over $10,000 in profits.

“I enrolled back into college and completed three semesters while in WestCare. The program helped me balance life, stay grounded, and prepare for success after parole.”

Successful completed CARF Accreditation survey, allowing for 3 years of accreditation for Intensive Outpatient, Outpatient (Adults), Outpatient (Adolescents), Residential Treatment, and Rapid Rehousing and Homelessness Prevention Services.

- Lucinda, Client

In partnership with the Pilgrim Armenian Congregational Church, San Joaquin Valley Veterans hosted a Thanksgiving lunch for over 100 Veterans and their families with guest speaker Retired Chief Warrant Officer III, Dan Payne, U.S. Marine Corps.

Upcoming Goals for 2025: Upcoming Goals for 2025: “As Senior Vice Presidents of WestCare California, we are profoundly grateful and inspired by the lives we’ve had the honor to touch this year as we witness hope restored, dignity reclaimed, and the human spirit uplifted, while remaining grounded in compassion and more committed than ever to a future where healing and opportunity are within reach for all.”

Members of our WestCare California Family!

MaryAnn Knoy

MaryAnn Knoy Senior Vice President WestCare California Office: 559-251-4800 | Email: maryann.knoy@westcare.com

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@westcarecalifornia

Jenny Gonzalez

Jenny Gonzalez Senior Vice President WestCare California Office: 559-251-4800 | Email: jenny.gonzalez@westcare.com

WESTCARECALIFORNIA.ORG

WESTCARE IOWA WestCare Iowa’s Family Alliance for Veterans of America (FAVA) is committed to improving Veteran families’ housing stability through rapid rehousing and homeless prevention programs. FAVA's Supportive Services for Veteran Families (SSVF) Program focuses on four Core Concepts: (1) Housing with supportive services, (2) Crisis Response, (3) Veteran Choice, and (4) Progressive Engagement. Keeping the focus on these concepts, we can address the individual needs and barriers of the Veteran Families to make an impact in preventing homelessness.

Services focus on urgent needs, such as when Veterans return home with PTSD, TBI, substance use disorders, justice involvement, or other service-related challenges. A majority (63%) of Veterans served in our area are between the ages of 45 and 65+, often facing chronic health issues, mental health needs, & physical disabilities. The number of female Veterans served has increased to 32%. FAVA provides vital information, education, advocacy, and support to our Veterans and places strong emphasis on supporting Veteran families, recognizing their essential role in recovery & reintegration, to ensure that Veterans and their families don’t face challenges alone. FAVA is funded by the U.S. Department of Veterans Affairs through the SSVF program. This support enables FAVA to serve 43 of the 99 counties in Iowa. FAVA serves almost half of Iowa’s 55,853 square miles, predominantly in rural communities.

Providing One Program in the Service Domains of: Veteran Services Housing Opportunities Emergency Support

“I was in prison, and without FAVA, I don't know where I would be. They gave me an address, which meant everything to me. Instead of going to a work release center, I got to go to a home and start fresh. Without this, I don't know what would have happened to me. People leaving prison often have no options if they have no family or have burned too many bridges. FAVA offers Veterans new hope. Thank you, FAVA, for everything you've done for me—from clothes to shelter to hygiene.

You've given this Veteran everything needed to succeed. Now, I own my own home, am married to a wonderful woman, have an amazing dog, a great job, and an incredible life—all because FAVA gave me a place and an ADDRESS!” - Scott, Client

2024 Impact Stats

5,170

84%

105

Individual services provided to Veterans and family members

of participants exited to positive housing destinations

family households received rental assistance, preventing homelessness

2024 Highlights The SSVF Program served 165 Veterans and 88 family members, exceeding the 2024 goal of 120. In December, the program was expanded to assist an additional 45 Veterans and their families..

More than half of participants (51%) were residing in uninhabitable situations at the time of engagement, and 84% exited the program with positive housing destinations.

Using the One-Team Approach, FAVA collaborated with two Veteran’s Administration Medical Centers in Iowa, one in Nebraska, and one in South Dakota to wrap supportive services around Veterans in our 43 counties.

Upcoming Goals for 2025: “The Iowa team, composed of Veterans and non-Veterans with military influences, works with dignity and respect to support homeless Veterans and their families. They ensure Veterans see this support as an earned benefit, not charity, that is deserved based on their commitment to serve our country! For the past 12 years, the staff has created daily miracles to leave no Veteran behind. In 2025, they aim to continue this path. I am incredibly proud of their dedication to helping Veterans become self-sufficient."

Darlene Terrill Veterans Stand Down Event in Mason City, IA

@favaiowa

Darlene Terrill Regional Director WestCare Iowa and Minnesota Office: 641-243-4103 | Email: dterrill@westcare.com

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WESTCARE NEVADA At the heart of Nevada’s communities, WestCare is where individuals and families find support, recovery, and a chance to thrive. Our caring and culturally responsive team meets people where they are, offering pathways to recovery, stability, and renewed hope. From innovative programs to personalized support, we help individuals and families overcome challenges and build the life they envision. At the heart of our work is a deep commitment to collaboration, working hand in hand with local partners to strengthen communities, uplift futures, and inspire lasting positive change.

Providing 17 Programs in the Service Domains of:

2024 Impact Stats

Treatment & Rehabilitation

1,419

380

20

Housing Opportunities

unique individuals served

individuals served via transitional living

mother and child reunifications

Mental Health & Wellness

Veteran Services Emergency Support

“I knew about recovery before WestCare, but I couldn’t do it alone. I can see now that there’s a better life out there for me. Your recovery comes before anybody. You have to stay in the right mind to be there for other people.”

- Justin, Client

2024 Highlights Broke ground for the Village at the Women & Children's Campus, an 84-unit transitional living community for women and women with children.

Held our first treatment graduation following the pandemic with over 170 graduates crossing the stage of the Zappos Theatre.

Launched ROAR (Rural Opioid and Alcohol Recovery), a Medication-Assisted Treatment (MAT) program with locations in Pahrump and Tonopah.

Partnered with the Darren Waller Foundation to sponsor women through their treatment journeys.

Upcoming Goals for 2025:

Billboard in Pahrump advertises the Rural Opioid and Alcohol Recovery program.

"In 2025, WestCare Nevada is committed to expanding access to life changing behavioral health services across our state, including the often-overlooked rural communities. Through the launch of our Mobile MAT Unit and the expansion of virtual treatment (VTX), we will reach individuals where they are, breaking down barriers to care.

In Southern Nevada, we are proud to begin offering ASAM Level 3.7 withdrawal management services at our Community Involvement Center (CIC) in order to meet the need and expand our continuum of care. This year will also mark a major milestone for our Village Project as we complete Phase 1 and begin placing women and their children into 26 safe, supportive apartments. The goal has never been just about building and providing transitional living, but also about hope and stability for families on the path to recovery."

Leo Magrdichian Groundbreaking of the Village at the Women & Children’s Campus on 2.22.24

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@westcarenevada

Leo Magrdichian Vice President of Operations WestCare Nevada Office: 702-385-2090 | Email: leo.magrdichian@westcare.com

WESTCARENEVADA.COM

VETCARE For all that they have already sacrificed for our country and the freedoms that we are so fortunate to enjoy, it goes unquestioned that our Veterans should be able to rest easy with housing and other forms of necessary support for maintaining their independence. This is a mission that our team at VETcare holds very dear. Our mission is to empower our clients and engage in the process of healing, growth, and change that can not only benefit themselves but with their friends, loved ones, and the community. VETcare offers a variety of programs for Veterans in Oregon such as transitional housing, homeless reintegration, peer support, and life-skills training. Each program provides a safe and supportive, trauma-informed model of care.

Providing Four Programs in the Service Domain of: Veteran Services

“I was spiraling down with drug addiction, making horrible life choices and decisions. I lost my wife, son, and housing. I moved from California to Oregon, homeless, to be closer to my son. I was referred to VETcare Transitional Housing where I stayed for six months. I worked the program, paid off all my debts, and gained housing. I am now in a two-bedroom fullyfurnished apartment and have gained overnight visits with my son. I am clean and sober and will remain that way. I have established VA medical and am working with HVRP to get assistance with seeking part-time employment to supplement my 100% VA Disability income. I could not have done all of this without the wraparound support and services from VETcare.”

- Parker, Client

2024 Impact Stats

47

70+

62

successful GPD transitions into permanent housing

Veterans served by the SSG Fox Suicide Prevention Grant

Veterans served by HVRP with 27 employed

2024 Highlights Presented the 1st Annual Veterans Mental Health Summit to raise awareness.

Presented the VETFEST concert fundraiser.

Received approval of CDBG block grant by the City of Salem of $400,000 that enabled improvements on the Transitional Housingfacility, including new HVAC, condensers, evaporators, energy efficient windows, a backup generator, plumbing, new fencing, and an overhaul to the backyard.

Trauma informed training and implementation.

Home Depot commits to painting exterior of the Transitional Housing facility in 2025 for free through their Team Depot grant program.

Upcoming Goals for 2025: "VETcare has built a strong community reputation through word of mouth from Veterans, partners, and nonprofit groups. We are deeply committed to our services. In May, we will host our 2nd Annual Veterans Mental Health Summit, a highly anticipated event to understand Veterans' mental and physical trauma. In September, we will hold our 1st Annual Red, White & Boots VETcare Benefit Gala, celebrating Veterans with entertainment, sponsorships, and donations. We remain dedicated to fulfilling Veterans' needs and helping them move forward in a healthy, positive direction."

Roy McClain Speakers Panel at the 1st Annual Veterans Mental Health Summit on 3.14.24

@vetcareoregon

Roy McClain Program Director VETcare Office: 503-364-1728 | Email: roy.mcclain@westcare.com

VETCAREOREGON.ORG

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WESTCARE TEXAS WestCare Texas is a powerful catalyst for healing, recovery, and transformation—delivering trauma-responsive services across San Antonio, Laredo, and the Eastside Promise Zone. Since 2012, it has partnered with local communities to address the root causes of behavioral health challenges, substance use, housing instability, and intergenerational trauma. With a strong focus on women and families, services are personalized, holistic, and grounded in dignity—empowering individuals to rebuild their lives with the support of those they trust. In addition to direct services, WestCare Texas is leading a national effort to equip faith-based organizations with the tools to respond to trauma within their communities. This multi-year initiative is helping hundreds of congregations across the country bridge the gap between formal systems of care and the informal networks that support healing and resilience. Every effort reflects WestCare Texas’s unwavering belief in the strength of the human spirit and the power of connection to drive lasting change.

Providing 14 Programs in the Service Domains of: Housing Opportunities Criminal Justice Domestic Violence

2024 Impact Stats

9,200

863

$23M

unique individuals served through our programs

students equipped with evidence-based Life Skills training

secured to renovate the Ella Austin campus

Education & Prevention

2024 Highlights "For the past three years, I’ve had the privilege of working with WestCare Texas and the Drug-Free Communities Coalition, implementing the Botvin LifeSkills program with youth in our community.

Through in-person sessions and real, consistent engagement, I’ve witnessed firsthand the powerful impact this program has on our kids, building their confidence, decision-making skills, resistance to peer pressure, and emotional resilience. This program allows you to build trust and help the youth understand how things work. This isn’t just a curriculum; it’s a transformative experience that equips young people with the tools they need to thrive. I truly believe this program is the secret sauce to helping our youth succeed, and I’m blessed to be part of something so meaningful.”

- Edgar, Community Member

The Department of Justice selected WestCare Texas as a site for its documentary on successful mentoring programs for highrisk and justice-involved youth.

Keely Petty CPsy.D., Training Coordinator for the TraumaInformed Ministry Model Training Program, was selected to the Board of Directors for the Center for Healthcare Services which is the Mental Health Authority for San Antonio and Bexar County.

Beverly Watts Davis, Chief Officer for Program Support and Senior Vice President for WestCare Texas, was selected to the Board of Directors of the University Health System.

The Casa de Esperanza Transitional Supportive Housing Program established in May 2024, has received recognition from Center for Health Care services, the Mental Health Authority for San Antonio and Bexar County, and Esperanza Court for an outstanding first year of accomplishments. The Esperanza Court stated, “Casa de Esperanza has the most successful rate and shortened time frame for child reunifications of all the programs they work with.”

Upcoming Goals for 2025: “In the midst of a changing and sometimes scary world, we must remember that Superman or Superwoman are not coming to save us. We must be the Heroes and Sheroes to help our community. In 2025 we want to focus on expanding housing opportunities and increasing lif skills training for our youth.”

Beverly Watts-Davis Community Organizing Meeting with the Police Chief

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@westcaretexas

Beverly Watts-Davis Chief Officer for Program Support and Senior Vice President WestCare Texas Office: 210-224-2351 | Email: beverly.watts@westcare.com

WESTCARE.COM

OPERATION MILITARY FAMILY Operation Military Family (OMF), a proud member of the WestCare family, believes that Veterans are America’s greatest asset and works tirelessly to ensure they are honored, empowered, and equipped for success in every chapter of life. With a mission to help Veterans discover and deploy their greatest gifts in family, work, and community, OMF provides proven, personalized pathways that support meaningful transitions from military to civilian life. Through employment assistance, housing support, behavioral health services, mentorship, and strong community collaboration, OMF meets Veterans and their families with innovation, compassion, and unwavering resolve. Guided by the core values of Honor, Courage, and Commitment, OMF holds integrity as its foundation, demonstrating truth and transparency in all relationships. Above all, OMF is committed to the personal and professional well-being of every Veteran and family served, standing firm in its promise to foster positive change, respect, and lasting impact. This is not just support - it’s a mission to restore purpose, dignity, and belonging to those who have given so much.

Providing Eight Programs in the Service Domain of: Veteran Services

“DYPSI changed my mindset – it reminded me how much I can control. I left with tools, a plan, and confidence.”

- Lonni, Client

“1000% I would recommend this class.”

- Jackie, Client

2024 Impact Stats

360

200+

178

Veterans showed improvement in five life areas

Veterans connected to employment

Veterans enrolled into DYPSI program

2024 Highlights OMF guided 360 service members (SMs) to measurable improvements in five life areas: Mental, Physical, Spiritual, Relational, and Financial - alongside enhanced vocational and financial literacy, through its multiple programs.

Successfully enrolled over 178 transitioning SMs into its Department of Labor-funded DYPSI (Discover Your PostService Identity) program, delivering direct services that support personal and professional transformation​.

Upcoming Goals for 2025: “At Operation Military Family, we believe mission, purpose, and identity aren’t just military values - they’re lifelines in an uncertain world. Our work empowers Veterans to rediscover who they are beyond the uniform, transforming uncertainty into opportunity and guiding them to thrive personally and professionally with clarity, resilience, and purpose.”

Mike Schindler Partnering w/ 23 Kitchens to Host a Veterans Pickleball Tournament on 11.11.24

@operationmilitaryfamily

Mike Schindler Vice President Operation Military Family Office: 877-516-8323 | Email: mschindler@opmilfam.com

OPERATIONMILITARYFAMILY.COM

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FLORIDA WestCare’s Florida Region serves individuals and families across all 67 counties of the state, with locations stretching from the West-Central Coast through South Florida to the Southern tip of the Florida Keys. Within this region, three community-based organizations proudly serve individuals and families by way of the Service Domains of Mental Health & Wellness, Treatment & Rehabilitation, Housing Opportunities, Veteran Services, Criminal Justice, Emergency Support, and Education & Prevention.

“We lead with heart, stand with our communities, and create space for people to heal, grow, and thrive.”

Danny Blanco

Danny Blanco Chief Operating Officer, WestCare’s Florida Region

#WEAREWESTCARE

GUIDANCE/CARE CENTER Guidance/Care Center (GCC) has served as the sole behavioral health safety net provider for the Florida Keys for over five decades, and two decades as part of WestCare, offering a comprehensive continuum of care for individuals of all ages, including youth, adults, and families. With facilities throughout Monroe County, GCC delivers person-centered, trauma-informed services including crisis stabilization, outpatient and inhome therapy, withdrawal management, housing supports, and long-term residential care. As a Certified Community Behavioral Health Clinic (CCBHC), the organization integrates mental health, substance use, and primary care coordination with specialized programs such as Mobile Crisis Response, Medication-Assisted Treatment (MAT), peer support, and jail diversion services. GCC also provides critical transportation assistance across the county to ensure access to care for those who are transportation disadvantaged. The Heron, a licensed assisted living facility, offers supportive housing for adults with chronic behavioral health needs. GCC collaborates with schools, law enforcement, hospitals, private providers, and community partners to maximize impact and enhance client outcomes. Care is provided without regard to a person’s ability to pay. In a region deeply affected by housing instability and limited behavioral health resources, Guidance/Care Center remains a vital and compassionate force for healing, recovery, and long-term stability.

Providing 26 Programs in the Service Domains of: Mental Health & Wellness Treatment & Rehabilitation Housing Opportunities Veteran Services Criminal Justice Emergency Support Education & Prevention

“I used opiates to cope with depression and lost a lot.

Jail gave me time to get clean and clear my head.

GCC believed in me when I didn’t believe in myself.

My counselors went above and beyond to help me plan a new life. They gave me a second chance.”

- Jason, Client

2024 Impact Stats

96,000

92%

93%

services provided to individuals and families

reported reduced mental health disorder symptoms after treatment

client satisfaction rate based on post-service feedback

2024 Highlights Hired 38 new staff by creatively expanding part-time options to address workforce challenges.

Broke ground on The Heron, a new housing and assisted living facility for adults living with mental illness.

Embraced new technology to make care more accessible, faster, and better for those we serve.

Expanded Medication-Assisted Treatment (MAT) to serve more individuals.

Upcoming Goals for 2025: In 2024, our focus was Engagement - connecting with communities across the Florida Keys, meeting their needs, and prioritizing the wellness of our team. What we do is more than a job; it’s a commitment to service. In 2025, our focus is Unity. Together, we’ll continue providing integrated care to those we serve and foster a culture of connection within our organization.“

Maureen Dunleavy GCC Day Proclamation with Monroe County on 5.22.24

@guidancecarecenter

Maureen Dunleavy Regional Senior Vice President Guidance/Care Center Office: 305-434-7660 | Email: maureen.dunleavy@westcare.com

GUIDANCECARECENTER.ORG

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WESTCARE GULFCOAST - FLORIDA WestCare GulfCoast-Florida, Inc. is a trusted behavioral health and human services nonprofit that has served youth, adults, and families across West Central Florida for more than two decades. Specializing in person-centered, trauma-focused care, the organization offers a continuum of services including residential and outpatient substance use disorder (SUD) treatment, emergency shelter, transitional housing, and targeted support for individuals involved in the justice system, as well as treatment and linkages to community-based mental health care. WestCare GulfCoast-Florida works diligently to provide its communities with Medication for Opioid Use Disorder (MOUD), Medication-Assisted Treatment (MAT), and the treatment of co-occurring and multiple chronic conditions. Known throughout the region as the organization capable of reaching and supporting individuals with the most complex recovery needs, WestCare also provides critical linkages to education, employment, recovery residences, and stable housing. Long-running programs and facilities like A Turning Point (emergency shelter and inebriate receiving facility) and the Mustard Seed Inn (recovery residence) exemplify its mission to empower individuals on their journey toward healing, recovery, and long-term independence.

Providing 15 Programs in the Service Domains of: Mental Health & Wellness Treatment & Rehabilitation Housing Opportunities

2024 Impact Stats

2,060

100%

5%

individuals received care and supportive services

readiness training completion, resulting in full-time employment

program expansion to support MOUD treatment

Veteran Services

2024 Highlights

Criminal Justice Emergency Support Education & Prevention

"Thanks to Westcare Gulf-Coast, I became re-familiar with commitment to life's terms and what it means to commit. Be it to yourself or others, dreams and opportunities. I found a place that treated me with dignity and respect and afforded me the opportunity to grow and pursue a better life."

- Louis, Client

Hosted First Annual Employee Appreciation Day at Carilon Hilton, St. Petersburg. It was an opportunity to reflect on the previous year and present plans for the upcoming year.

Employee of the Year, Clinical Excellence, and Recovery Support Awards were given.

A 24-foot RV was purchased as part of a grant award from DCF, allowing Medication Assisted Treatment to be accessed at critical locations in the community.

Installed new generator for emergency use at A Turning Point.

Expanded the management team to include a Director of Community Engagement, who will focus on fundraising and collaboration, and Alumni Coordinator, to develop strong ties with the individuals we serve and plan for the 1st annual graduation ceremony.

Upcoming Goals for 2025: "2024 has been an opportunity to really recognize staff for the amazing work they do at WCGC. There is incredible value in being consistent about letting your folks know how much they are appreciated. We have also started to take strides to recognize the clients we serve at our annual graduation celebration. I am excited at what is yet to come and humbled at the opportunity to be part of this organization."

Steve Blank WestCare GulfCoast Florida Leadership Team

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@westcaregulfcoast

Steve Blank Regional Vice President GulfCoast Florida, Inc. Office: 727-291-3017 | Email: steve.blank@westcare.com

WESTCARE.COM

THE VILLAGE SOUTH The Village South has been serving South Florida for more than five decades, and as part of the WestCare network for over twenty years, it has remained a leading provider of behavioral health and human services in South Florida. With a focus on trauma-informed, person-centered care, The Village South offers a robust continuum of services that includes residential treatment for women and their children, outpatient in-home onsite therapy, Medication-Assisted Treatment (MAT), and support for individuals with co-occurring disorders. Essential programs such as FITT (Family Intensive Treatment Team), CWSP (Child Welfare Specialty Program), LIFE (Living Involves Family Empowerment), and REACH (Recovery and Extended Addiction Counseling in Home) provide comprehensive outpatient behavioral health services tailored to families and individuals. The Mobile Response Team delivers 24/7 crisis care throughout Miami-Dade County, offering immediate, community-based behavioral health support. The Village South also provides early childhood education, HIV prevention, life skills development, and employment services through its network of community partnerships. Services are offered regardless of ability to pay. Through integrated care and strong collaboration with schools, courts, hospitals, and other providers, The Village South continues to foster long-term recovery, stability, and hope for individuals and families across the region.

Providing 30 Programs in the Service Domains of: Mental Health & Wellness Treatment & Rehabilitation Veteran Services

2024 Impact Stats

171,826 4,200

76%

mobile crisis calls responded to

diversion rate from inpatient hospitalization

services provided to over 15,000 individuals and families.

Criminal Justice Emergency Support Education & Prevention “Deep in my addiction, I drank to ‘help build my confidence.’ This last time, I was finally open to help. I became a student, took suggestions, did the work, and applied myself. Slowly but surely, I began to see positive results. I picked it up quickly and practiced.

Now, I’m in a better place for me and my family. I can genuinely be a mom, daughter, and friend, and it feels amazing. I’m processing my feelings without any substances in my body.

Today, I take care of myself not just for me, but for my loved ones too. I have a foundation, structure, and most importantly, my mom is at peace knowing I’m safe and working on myself. The Village has given me a new way to look at life, on life’s terms.”

- Shena, Client

2024 Highlights Received Broward County Non-Profit of the Year Community Award hosted by 211.

Awarded full case management contract to serve children and families involved in the foster care system in Miami-Dade County.

Was approved as a site for the National Health Service Corps for the STAR and SUD Loan Repayment programs through HRSA to increase talent retention and incentivize recruitment.

Launched the mobile crisis co-responder program with the City of Miami Police Department.

Upcoming Goals for 2025: “In 2025, we aim to expand inpatient and outpatient mental health services across the region, including the establishment of new treatment facilities and the development of innovative therapeutic programs. Additionally, we will integrate behavioral health and child welfare systems to provide comprehensive support for families, including collaborative case management. Last but not least, we will expand our footprint and recognition by increasing engagement, community outreach, and strategic collaborations. Our mission is to serve as a model of excellence in behavioral health. We lead with integrity and compassion, shaping the future of this field by continually improving our services, expanding our reach, and advocating for those in need.”

Danny Blanco The Village South Accepts the 2024 Community Choice Award

@thevillagesouth

Danny Blanco Chief Operating Officer Florida Region Office: 1800-443-3784 | Email: danny.blanco@westcare.com

VILLAGESOUTH.ORG

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EASTERN REGION WestCare’s Eastern Region serves individuals and families in Georgia, Illinois, Kentucky, Maryland, Ohio, Tennessee, and Wisconsin by way of the Service Domains of Mental Health & Wellness, Treatment & Rehabilitation, Housing Opportunities, Veteran Services, Criminal Justice, Emergency Support, Domestic Violence, and Education & Prevention.

"Our behavioral health services create lasting impact... restoring hope, dignity, and stability across the region."

Stephem Wright

Stephen Wright Chief Operating Officer, WestCare’s Eastern Region

#WEAREWESTCARE

WESTCARE GEORGIA WestCare Georgia is a powerful force for healing, hope, and transformation—providing life-changing residential and outpatient behavioral health services to women, men, and youth across the state. With a deep commitment to recovery, wellness, and family reunification, the organization creates safe, trauma-focused spaces where individuals facing substance use, mental health challenges, or justice involvement can begin the journey toward stability and purpose. WestCare Georgia is especially dedicated to supporting women and mothers, many of whom arrive in crisis, pregnant or parenting. Through comprehensive wraparound care that includes housing, treatment, parenting support, and life skills development, WestCare Georgia helps break cycles of trauma and addiction. Every service is delivered with empathy, integrity, and an unwavering belief in the power of redemption—restoring lives, reuniting families, and empowering individuals to reclaim their future with dignity.

Providing Five Programs in the Service Domains of: Mental Health & Wellness Treatment & Rehabilitation Housing Opportunities

2024 Impact Stats

1,787

70%

32

individuals served through core programs

of clients discharged successfully from care

graduates of the Free 2 Recover program

Veteran Services Education & Prevention

“The Cares program has helped me in many ways. When I first started attending group, I was very quiet, but now I am more talkative, and I can express myself. It has helped me also identify healthy coping.”

- Anonymous Client “I loved being with WestCare, it has helped me with my communication skills and coping skills. I really love Ms. Malani, she’s helpful and insightful. I’ve enjoyed all her activities and the one that has helped me most was the “emotional learning pyramid” where we discussed effective communication and self-awareness. I love this group and will tell others about my experience.”

- Anonymous Client

2024 Highlights Successfully hosted the first Free 2 Recovery graduation in partnership with Making a Way Housing.

Youth Academy expanded services after receiving a license from the State of Georgia to increase to 30 beds.

Secured new location for new program Project Impact (MAI pilot program).

Youth Department staff hosted Georgia State University Public Health Power Hour.

Guidance Center clients built a relationship with Antioch Baptist Church and prepared a special Thanksgiving event for the homeless.

WCGA Community Coalition hosted its first Community Youth Summit.

Upcoming Goals for 2025: “What I’ve come to realize is that WestCare Georgia isn’t just a job — it’s a calling. We have the opportunity to make a real difference in the lives of people in our communities who truly need us. And what we’ve also learned along the way is that we need them just as much."

Derrick Boazman Youth Summit 2024

@westcarega

Derrick Boazman Regional Vice President of Operations WestCare Georgia Office: 404-761-7485 | Email: derrick.boazman@westcare.com

WESTCARE.COM

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WESTCARE ILLINOIS WestCare Illinois began its transformative journey in 2006 with the Sheridan Prison Project, turning the Sheridan Correctional Center into a Therapeutic Community (TC) to address substance use and mental health issues among inmates. In 2009, with the unwavering support and collaboration of the community, the first outpatient office was opened in Chicago’s Pilsen neighborhood. Since then, WestCare Illinois has continued to grow and adapt, always striving to meet the evolving needs of the Illinois community through a variety of essential services such as Outpatient Services that provide compassionate care for substance use and mental health needs, Reentry Programs that support individuals as they transition from incarceration back into the community, Youth programs that focus on at-risk youth to prevent future incarceration, and the Women of Dignity Program that provides recovery and rehabilitation services for women at Logan Correctional Center. WestCare Illinois is dedicated to uplifting the human spirit by creating lasting change and fostering resilience within the community.

Providing 15 Programs in the Service Domains of:

2024 Impact Stats

Mental Health & Wellness Treatment & Rehabilitation Veteran Services

4,508

350+

100+

individuals served across all programs

youth reached through prevention programs

diverted from Cook County prison system

Criminal Justice Education & Prevention

2024 Highlights

“A DCFS worker came and did an inspection of my new house. She told me she was proud of me and that my son would be returned to me and I would have full custody. I couldn’t have learned to be a better father without WestCare’s staff. Thank you, Jesus.

Thank you, WestCare.”

Awarded a Chicago Mentoring grant for the fifth year in a row to support students at a Chicago alternative high school.

The WestCare Sheridan CC staff conducted a therapeutic community training to statewide IDOC/CADC staff.

Awarded an additional three-year contract for the IDOC Logan and Decatur CC Women’s Dual Diagnosis SUD Program. We were awarded an additional two-year contract for the IDJJ IYCHarrisburg Male SUD Program.

- Anonymous Client “I am crying as I write this. WestCare has helped me with my drug problems and other things I didn’t think I could handle. I now get unsupervised visits with my son and he will be returned to me in July 2025. Thank you for being there for me when I had lost hope.”

Provided Cognitive Behavioral Therapy to more than 100 men and women diverting them out of the Cook County prison system. This was the fourth year in a row that WestCare Illinois has been providing this much needed service, saving the taxpayers more than $2 million.

- Anonymous Client

Upcoming Goals for 2025: “ Working with the justice involved population is not an easy or popular thing to do, but it is the most moral and ethical thing we can do for our clients and the community” - John Nunley

WCIL staff at newly built Dennis Deer Community Justice Center

“In 2025, we hope to provide case management to all Cook County drug courts, expand SUD and CBT to Cook County Veterans’ Courts, and provide fatherhood and parenting training as well as reentry services to inmates in the Cook County Department of Corrections” - Carlos Rodriguez

John Nunley

John Nunley Vice President Corrections and Criminal Justice Business Development Mobile: 312-285-1719 | Email: john.nunley@westcare.com

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@westcareillinois

Carlos Rodriguez

Carlos Rodriguez Area Director WestCare Illinois Office: 312-568-7051 | Email: carlos.rodriguez@westcare.com

WESTCAREILLINOIS.ORG

WESTCARE KENTUCKY WestCare Kentucky, a dedicated entity within the WestCare family, is a vital force for healing, recovery, and renewal across the Appalachian region. With deep roots in Eastern Kentucky, this entity delivers a powerful continuum of care for individuals and families impacted by substance use, mental health challenges, incarceration, and homelessness. Through long-term residential treatment, outpatient care, recovery housing, and reentry services, WestCare Kentucky meets people where they are—offering dignity, compassion, and a clear path forward. Specialized programs support Veterans, justice-involved individuals, and parents seeking to rebuild their lives and reunite with their children. Every service is grounded in trauma-focused, person-centered care and fueled by a steadfast belief in the potential for transformation. In partnership with local agencies, courts, and communities, WestCare Kentucky is restoring lives, empowering families, and creating ripple effects of hope across the Commonwealth.

Providing 13 Programs in the Service Domains of: Mental Health & Wellness Treatment & Rehabilitation Housing Opportunities

2024 Impact Stats

674

107

86

individuals served through local programs

secured employment after program support

transitioned into stable housing

Veteran Services Criminal Justice Emergency Support Education & Prevention

2024 Highlights Kentucky secured a new outpatient location to provide primary care, as well as mental health and substance abuse treatment.

Awarded a HRSA IMPACT grant allowing WestCare to obtain a mobile clinic to reach the most underserved regions in Eastern Kentucky.

“The shelter and the re-entry program gave me an opportunity to get out of a bad spot I had found myself in. Because of WestCare I was to get a job and then housing, something that I could not have not done on my own.”

- David, Client

Awarded an OVW grant to provide prevention services focused on sexual abuse and trauma to teens.

Expanded women's residential services obtaining Medicaid licenses allowing WestCare to reach clients before becoming involved in the criminal justice system.

Upcoming Goals for 2025: "In 2024, WestCare proudly expanded our services to better support our Veterans, and in 2025, we're building on that momentum. Our goals are clear: increase access to care for underserved communities through our mobile clinic, expand our reach across all Eastern Kentucky counties, and evolve into a more holistic model that includes primary care. These steps are part of our unwavering commitment to meeting people where they are—with dignity, compassion, and comprehensive support."

Stephen Wright

Stephen Wright Chief Operating Officer Eastern Region Office: 606-471-4005 | Email: stephen.wright@westcare.com

WestCare Leadership at Lookout’s Open House

@westcareky

WESTCARE.COM

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WESTCARE MARYLAND WestCare Maryland has been operating for three years, delivering reentry, treatment, and supportive services to individuals involved in the justice system, with a strong focus on behavioral health and long-term stability. The program works directly within local jails and correctional facilities—providing substance use disorder and mental health treatment to both men and women in correctional institutions, as well as reentry support for male and female offenders. Before release, individuals receive assessments, case management, and transition planning. After release, they are connected to community-based services such as treatment referrals, housing assistance, employment support, and help navigating social services. WestCare Maryland's approach is person-centered and trauma-focused, aiming to reduce recidivism and support long-term success. The program emphasizes dignity, accountability, and empowerment, helping clients move from incarceration toward lives of purpose and independence.

Providing Three Programs in the Service Domains of: Mental Health & Wellness Treatment & Rehabilitation Criminal Justice “WestCare taught me that I’m not a victim of my circumstances—I have the power to change my life. For the first time, I feel empowered, in control, and hopeful about my future.”

- Anonymous, Client

"Beginning services within Maryland’s institutions has been a truly heartwarming experience.

Reaching those who need support the most has not only uplifted our clients—it’s inspired and energized our staff as well. It’s a powerful reminder of why we do this work."

- WestCare Employee

2024 Impact Stats

2,519

102

1st

individuals served through core services

transitioned to aftercare after successful completion

female services in the state since 2016

2024 Highlights WestCare opened a therapeutic community program for females at the Patuxent Institution for Women, in the central region, making it the first female services in the state since 2016.

Graduated three cohorts from the therapeutic community program for men at the Maryland Correctional Training System.

Completed a full revision of the handbook, therapeutic community operations manual, and schedule.

Hired a new Clinical Director and Operations Manager.

Upcoming Goals for 2025: "In 2024, WestCare took a significant step forward by launching two therapeutic community programs, reinforcing our commitment to long-term recovery. In 2025, we aim to expand that impact with two more programs and provide MOUD counseling to every state institution across Maryland. Our vision is to deliver consistent, compassionate care where it's needed most—and to help individuals rebuild their lives with dignity and support."

Stephen Wright

Stephen Wright Chief Operating Officer Eastern Region Office: 606-471-4005 | Email: stephen.wright@westcare.com

WestCare Leadership at Patuxent Institution

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@westcaremd

WESTCARE.COM

EAST END COMMUNITY SERVICES BY WESTCARE OHIO East End Community Services by WestCare Ohio in Dayton, Ohio has partnered with families and neighbors in East Dayton for more than 25 years, working alongside the community to create pathways to opportunity and well-being. Since joining WestCare in 2017, East End has expanded its trauma-informed, community-rooted services to support children, caregivers, and individuals through youth development, family coaching, prevention and education, health outreach, food access, and more. Serving over 5,000 individuals annually, the organization is now implementing a whole-family coaching model that supports families in identifying their strengths, setting meaningful goals, and building lasting stability across generations.

Providing 11 Programs in the Service Domains of: Treatment & Rehabilitation Criminal Justice Emergency Support

2024 Impact Stats

5,000+

95%

67%

individuals served across all programs

of participating seniors reported better overall health

Participants connected to training and certification

Education & Prevention

2024 Highlights “My coach encouraged me to take responsibility for how I live my life.”

- Carlson, Whole Family Coach Participant

Opened the Charles D. Berry Foundation Whole Family Services Hub—a 22,000 square foot, fully renovated space in the heart of East Dayton that now co-locates services across education, workforce development, mental health, and basic needs support. The Hub allows East End and community partners to work side-by-side, offering holistic care and support for families under one roof.

We partnered with Goodwill Easter Seals of Miami Valley to align and standardize job readiness training models across the region, increasing continuity and impact for job seekers.

Expanded summer learning and enrichment opportunities to over 200 local youth, including academic support, career exposure, and creative arts programming.

Transitioned to a new database to better track client outcomes, support cross-agency coordination, and evaluate progress across neighborhoods and service lines.

Upcoming Goals for 2025: “At East End, we believe transformation happens when you invest in people—not just with services, but with trust, dignity, and opportunity. Every family we serve is a reminder that change is possible.“

Nichole Smith East End Community Services Team

@eastendcommunityservices

Nichole Smith EECS Executive Director & Regional Vice President WestCare Ohio, Inc. Office: 937-993-1199 | Email: nichole.smith@westcare.com

EAST-END.ORG

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WESTCARE TENNESSEE WestCare Tennessee has been a beacon of hope and resilience in the Appalachian community since its inception in 2010. Through a diverse array of programs, WestCare Tennessee is dedicated to enhancing well-being and fostering positive change. Their comprehensive treatment and rehabilitation services include outpatient substance abuse and mental health treatment, recovery support services, and transitional housing for men. Community outreach initiatives aim to educate and prevent harmful behaviors, while Veteran services offer crucial support through the Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program. Additionally, WestCare Tennessee provides justice-involved services, employment support, and mental health and wellness programs to ensure individuals served can lead fuller, richer lives. WestCare Tennessee is dedicated to building a stronger, healthier, more resilient community one life at a time.

Providing 16 Programs in the Service Domains of: Mental Health & Wellness Treatment & Rehabilitation Housing Opportunities

2024 Impact Stats

1,496

100%

45%

individuals served across all programs

youth completed drug prevention programming

increase in capacity to serve men in recovery

Veteran Services Criminal Justice Education & Prevention “This program was a huge success for me. I came into the program through partnership WestCare Tennessee had with the Tennessee Jail Chemical Addiction Program in Cocke County TN and was introduced while still incarcerated. While incarcerated I received treatment service through evidence-based classes for moral recognition, anger, trauma, sample budgeting, and personal goal setting. Upon exiting the jail, I was provided case management on a weekly basis at first, that tapered off as I progressed. I have continued to stay clean and meet goals and expectations.

A volunteer opportunity arose for me to do some construction and electrical work. When inspectors came in to certify the electrical work, I was hired on the spot because of the stellar job I have had completed. Since this time, I have continued to work as an experienced electrician, remained clean and sober, and reunited with family and children. Recently I was awarded an Above and Beyond Iron Man award for remaining drug free and guiding others to do the same.”

- Anonymous Client

2024 Highlights Created new jobs and fueled growth from within to deliver recovery support to those in need within our service areas.

Expanded hope and opportunity across the rural Appalachian area through a comprehensive range of prevention, treatment, intervention, and recovery initiatives.

Ignited hope and resilience through life-saving efforts like equipping communities with the tools, training and support needed to recognize warning signs and connect individuals to care.

Opened new doors by offering tailored workforce programs that help individuals in recovery rebuild their futures through meaningful employment and career pathways.

Upcoming Goals for 2025: “In 2025, we would like to expand our treatment services to the areas of Knox, Sevier, Hamblen and Greene Counties by way of the Zero Suicide, Supported Employment, MAT, and Treatment Recovery Workforce grants. In 2024, we made great strides in the realm of suicide prevention, counseling, peer support, employment, and case management services, but would like to expand on that by increasing access to transportation services and transitional living to fulfill a greater need in Rural Appalachia. We would also like to strengthen our community partnerships within the realm of prevention, intervention, treatment , housing and recovery services and referrals to care.”

Shandi Hill Members of our WestCare Tennessee Team

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@westcaretn

Shandi Hill Regional Administrator WestCare Tennessee Office: 865-466-7102 | Email: shandi.hill@westcare.com

WESTCARE.COM

WESTCARE WISCONSIN WestCare Wisconsin has been dedicated to building a safe and resilient community within the Milwaukee area since its establishment in 2011.

Programs such as Community Violence Intervention (CVI) and Gun Violence Intervention (GVI) demonstrate a deep commitment to community safety. Person-centered, trauma-informed care and substance use services provide a trusted, culturally attuned support network for individuals and families. Youth programs empower local youth and teach valuable life skills with initiatives like basketball camps featuring NBA players. The food pantry at the Harambee Community Involvement Center is available to address food insecurities by providing essential groceries for those in need. Additionally, WestCare Wisconsin restores hope to our Veterans by renovating homes and offering various wrap-around services to address individual needs. With a commitment to sustainable growth, WestCare Wisconsin continues to uplift those most affected by violence and poverty by building connections and inspiring positive change.

Providing 13 Programs in the Service Domains of: Mental Health & Wellness Treatment & Rehabilitation Veteran Services Emergency Support

2024 Impact Stats

10,199

929

73

individuals served through E.A.T.S. Food Pantry

individuals served through Clinical Services

individuals participated in the Credible Messengers program

Domestic Violence Education & Prevention

“WestCare is an amazing community organization that brings people together and meets them where they are. They support and empower people to do better, without judgment. Always ready with a helping hand. They provide food, clothing, and vital resources.”

- Anita, Volunteer

2024 Highlights Received an award notice for Forward Thinking for $200,000 for the Milwaukee County Juvenile Detention Center program.

WCWI received all 5’s (the highest rating) during Milwaukee County's review of the Stay Strong Grant. They were appreciative of the activities that support our young people.

Received an award from Black Men Build for being an outstanding Community-Based Organization.

WCWI was awarded an additional $85K over the next three years for the Credible Messengers program.

Upcoming Goals for 2025: “In 2025, we want to continue to celebrate the community coming together, no matter how big or small, and us continuing to have fun in the process, breaking down the barriers to behavioral health and substance misuse with many wins within our community.”

Travis Landry WCWI Life Skills Training Participants

@westcarewisconsin

Travis Landry Regional Vice President WestCare Wisconsin Office: 414-239-9359 | Email: travis.landry@westcare.com

WESTCARE.COM

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CARIBBEAN & LATIN AMERICA WestCare serves individuals and families in the Dominican Republic, Puerto Rico, and the U.S. Virgin Islands by way of the Service Domains of Mental Health & Wellness, Treatment & Rehabilitation, Housing Opportunities, Criminal Justice, Emergency Support, Domestic Violence, and Education & Prevention.

“Every life touched reminds us that change is possible when compassion leads and community stands united.”

Cristian Duarte

Cristian Duarte Chief Operating Officer, Guara Bi

#WEAREWESTCARE

GUARA BI Guara Bi, WestCare’s dedicated Caribbean and Latin American entity, stands as a beacon of healing, resilience, and transformation for individuals and families across Puerto Rico and the Dominican Republic. With a deep understanding of the cultural and social realities facing these communities, Guara Bi delivers life-changing services rooted in compassion and dignity. From outpatient behavioral health treatment and medication-assisted recovery to mental health counseling and case management, Guara Bi provides the tools and support needed to overcome substance use and co-occurring disorders. In Puerto Rico, the entity also operates transitional and permanent housing for men and seniors, as well as emergency shelter and wraparound services for women and children impacted by domestic violence. Through mobile outreach, HIV prevention and testing, youth education, and reentry support, Guara Bi reaches those too often left behind. For over 20 years, it has restored hope where there was despair, safety where there was trauma, and opportunity where there was struggle—living out WestCare’s mission to uplift the human spirit across the Caribbean, one life at a time.

Providing 16 Programs in the Service Domains of: Mental Health & Wellness Treatment & Rehabilitation Housing Opportunities

2024 Impact Stats

1,273

4,590

individuals engaged through project services

individuals impacted through community outreach

Criminal Justice Emergency Support Domestic Violence Education & Prevention

“At my worst moment, when I felt that life was no longer worth living, God gave me a second chance: to arrive at Guara Bi. There, they opened their doors without judging me, received me with respect and dignity, and extended a helping hand when I needed it most. Today, I can proudly say that I am free from substance use. I am at peace with myself, working on my goals, and rebuilding my life step by step. Thanks to Guara Bi for believing in me when I didn’t even believe in myself.”

- Sigfredo, Client

2024 Highlights Opened three new projects: Women victims of domestic violence Prevention of risky behaviors in youth Support services for individuals with problematic substance use Implemented processes with 100% compliance in meeting the goals and objectives of the projects.

Acquired of new state and federal funding.

Upcoming Goals for 2025: “The goals for Guara Bi in 2025 focus on developing new social interest programs that address the most urgent needs of the community. Among these projects is the creation of affordable housing, providing a safe and accessible space for individuals in vulnerable situations. Additionally, there is a focus on increasing self-sustaining programs to minimize dependence on state and federal funding, allowing the organization to generate its own resources and ensure the continuity of its initiatives in the long term.

These programs aim not only to improve the quality of life for beneficiaries but also to foster a healthier and more cohesive community.”

Ivan Moratiel Visit from leadership on behalf of SAMHSA and WestCare

@GuaraBi-WestCarePuertoRico

Ivan Moratiel Vice President Guara Bi Office: 787-743-3960 | Email: ivan.moratiel@westcare.com

WESTCARE.COM

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WESTCARE VIRGIN ISLANDS WestCare Virgin Islands, through The Village – VI Partners in Recovery, is the territory’s only residential treatment program offering comprehensive substance use and mental health services. Located on St. Croix and serving all three islands, The Village is a vital resource for individuals and families struggling with addiction and co-occurring disorders. With a trauma-focused and culturally sensitive approach, the program offers residential treatment, outpatient care, detoxification, and recovery support for both adults and adolescents. The Village also plays a critical role in addressing the intersection of behavioral health and justice involvement, helping individuals reintegrate into their communities with the tools they need to succeed. As a trusted partner in the U.S. Virgin Islands for more than two decades, WestCare remains committed to restoring hope, healing families, and empowering individuals to reclaim their lives with dignity and purpose.

Providing Eight Programs in the Service Domains of: Mental Health & Wellness Treatment & Rehabilitation Education & Prevention

“One thing I have to change about myself is everything to remain sober.”

- Maxwell, Client

2024 Impact Stats

172

204

299

youth successfully completed interventions

youth served in prevention and intervention programs

individuals served including youth & adults

2024 Highlights 350 backpacks and school supplies were given out in St. Croix and St. Thomas while providing the families with fun activities, program information, and sign-ups.

Sober Glow event for teens promoting sober living and being able to have fun without the use of drugs and alcohol. The theme of the event was “Party Sober.”

Attended University of the Virgin Islands St. Croix and St. Thomas Teen Summit event. Prevention Coordinator, Brandy Brookes, represented as one of the panel speakers.

Hosted our first Open House mixer providing our programs’ information, history, and a tour of the facility.

Upcoming Goals for 2025: “In 2024, we remain steadfast in our commitment to fostering a stronger, more connected community, building on the momentum of a Community-driven Approach~ as we deepen engagement with local members and partners, ensuring our services and initiatives continue to bring meaningful benefits to all. In 2025, through intentional collaboration, outreach, and impactful programming, we will enhance awareness, participation, and support for the resources we provide. This year, we aim to expand our reach, strengthen relationships, and create lasting change our goal for 2025 is Bridging the Gaps.”

Marsha Taylor SAMHSA Prevention Week & CADCA National Leadership Forum in Washington D.C.

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@thevillageVI

Marsha Taylor Regional Vice President The Village Partners in Recovery Office: 340-718-3010 | Email: marsha.taylor@westcare.com

WESTCARE.COM

PACIFIC ISLANDS WestCare Pacific Islands serves individuals and families in the Northern Mariana Islands, Guam, and the Republic of Palau by way of the Service Domains of Mental Health & Wellness, Treatment & Rehabilitation, Veteran Services, Emergency Support, and Education & Prevention.

“The culture that we have is everything because that trickles into the work that we do and the people we see every day.”

Aja Ramos

Aja Ramos Chief Operating Officer, WestCare Pacific Islands

#WEAREWESTCARE

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WESTCARE PACIFIC ISLANDS WestCare Pacific Islands (WPI) is a transformative force for healing, resilience, and empowerment across Guam, the Commonwealth of the Northern Mariana Islands, and the Republic of Palau. As a trusted entity for over two decades, WPI delivers trauma-focused, culturally rooted care that honors the strength of Pacific Islander communities while addressing the urgent realities of substance use, behavioral health challenges, poverty, and injustice. Through a continuum of services—ranging from prevention and education to intensive outpatient treatment, workforce development, and reentry support—WPI meets individuals and families where they are, with compassion, respect, and unwavering commitment. Whether engaging youth in schools, guiding those in recovery, or walking alongside justice-involved individuals seeking a second chance, WPI stands as a beacon of hope. Every program is powered by community partnerships and driven by the belief that healing is possible, purpose can be reclaimed, and every life holds value.

Providing 19 Programs in the Service Domains of: Mental Health & Wellness Treatment & Rehabilitation Veteran Services

2024 Impact Stats

809

1,742

149

youth, parents, and caregivers received prevention education

behavioral health and/or substance use counseling sessions provided

Veteran households served

Emergency Support Education & Prevention “Workshops like WestCare Pacific Islands’ help parents like me understand my children better and communicate better. I’d like to have your team come to our other families so we can all get these skills and help our kids succeed.”

- Workshop Attendee & Parent of Youth Served

2024 Highlights The Thrive program delivered its vaping/cannabis prevention education to a total of 69 youth. The coalition, through its sector member Guam Police Department, confirmed three additional school sites to deliver its prevention education campaign.

Supportive Services for Veteran Families (SSVF) program presented at the 2024 Guam Human Rights Initiative Poverty in the Pacific conference.

“These people are a godsend; I consider them my team.

They helped my partner and I when we were invisible and no one listened. They listen. I am rejuvenated and I feel there is hope for me again.”

Steer’s new Prevention Specialist completed required activities for Prime for Life instructor training. Steer had their first joint Testing event with DPHSS, where 11 individuals were tested for HIV.

- Anonymous, Client

WPI established a partnership with the Northern Mariana Islands’ Judicial Mental Health Court Docket, officially launching WPI operations in Saipan.

“When I first came in, I didn’t want the services, but I knew I wanted to get off the streets. I’ve grown so much, I don’t where I would be. I very much appreciate WestCare Pacific Islands.”

Partnered with the Guam National Guard’s Counterdrug Program to expand prevention and education outreach across Guam.

- Anonymous, Client

Upcoming Goals for 2025: “WestCare Pacific Islands is focused on serving underdeveloped areas and underserved neighbors. Empowering our Pacific people remains central to our mission, through direct support, training, community engagement, and program development. We continue to welcome partnerships across the Pacific to volunteer, contribute, or collaborate on services that meet the diverse needs of our island communities.

Beverlyn Coleman WPI Youth Homelessness Summit

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@westcarepacificislands

Beverlyn Coleman Vice President of Operations WestCare Pacific Islands Office: 671-472-0218 | Email: beverlyn.coleman@westcare.com

WESTCAREPACIFICISLANDS.ORG

GET INVOLVED WestCare is more than just an organization, we are a family. With the vast amount of programs and services we provide, we are always in need of more helping hands. We invite you to donate, volunteer, or join our team!

Our services include substance abuse and addiction treatment, homeless and runaway shelters, domestic violence treatment and prevention, and mental health programs. These services are available to adults, children, adolescents, and families. We specialize in helping people traditionally considered difficult to treat, such as those who are indigent, have multiple disorders, or are involved with the criminal justice system. Whether you are interested in volunteering your valuable time, making a monetary donation, or exploring our career opportunities, we are grateful for your consideration. Thank you for helping us in Uplifting the Human Spirit!

DONATE

Give to a

WORTHY CAUSE. Visit westcare.com/donate to learn about the various ways that you can give.

VOLUNTEER

Share your time, TALENT, & ENERGY!

Visit westcare.com/contact to share how you can help a WestCare program near you!

JOIN OUR TEAM

Be a part of

SOMETHING SPECIAL. Visit westcare.com/join-our-team to view current career opportunities.

@westcare

WESTCARE.COM

#WeAreWestCare

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#WEAREWESTCARE