As we approach the final quarter of 2024, I am filled with immense pride in all we have accomplished already this year. Looking back on the growth we’ve experienced in this third quarter and all the new communities and Team Members we’ve welcomed brings me immense excitement for what the future of Discovery Senior Living (DSL), and all its operating companies, holds for us. As evidence of our collective hard work, we have been formally recognized by the American Seniors Housing Association as the largest privately held operator in the country!
You may be wondering how we plan to sustain such a high-paced growth tempo, and I can assure you, the well-being and interests of our residents and Team Members are top of mind as we develop strategies and tactics to support our continued growth. We will continue to add new Team Members and provide career advancement opportunities (especially with the addition of our new Learning and Development Center) to meet the evolving needs of our companies. I am also pleased to extend heartfelt congratulations to all the Team Members who have advanced in their careers and earned promotions recently!
As a Great Place to Work® certified company for the third year in a row, I could not be prouder of this designation and the amount of talent we have within our organization. Thank you to all of our Team Members whose survey feedback earned us this recognition. We are committed to making Discovery and its operating companies not just a Great Place to Work, but the BEST place to work.
In addition to this honor, here are some of the highlights you will read about in this volume:
• Welcome to Our Newest Communities: More than 35 new communities joined Discovery Management Group and Provincial Senior Living this past quarter.
• Communities Stand Strong in the Face of Natural Disasters: An interview with Senior Vice President of Operations, Kevin Bowman.
• New Leadership Program: DSL has partnered with DePaul University on a new leadership certificate program currently underway.
• Team Members Go Above & Beyond: Kudos to our spectacular Team Members across the country.
• Faces of Discovery: Resident highlights from the many wonderful activities and events happening in our communities daily.
Together, let’s press forward with a steadfast resolve. The future is ours to create, and I am truly honored to share this extraordinary growth path with each and every one of you. Let’s make this last quarter of 2024 one to remember!
- Richard J. Hutchinson, CEO
Welcome to Our Newest Communities
Discovery Management Group and Provincial Senior Living proudly introduce our latest communities, continuing our path of growth.
Discovery Management Group
• Crown Cove
• Diamond Oaks Village
• Fremont Hills
• Ormond In The Pines
• Raincross at Riverside
• St. Andrew’s Village
• The Watermark at Brooklyn Heights
• The Watermark by the Bay
• Whittier Place
• Woodlands Village
Provincial Senior Living
• Arcadia Place
• Azalea Park
• Belleair Towers
• Camelot
• Columbus Estates
• Creekside at Shallowford
• Diamond Ridge
• Hilltop Estates
• Jackson Meadow
• Manor at Steeplechase
• Mission Commons
• Provincial Bethel Park
• Shasta Estates
• Sierra Hills
• Summer Place
• The Bonaventure
• The Chateau de Boise
• The Hampshire
• The Oakmont / Provincial Chico
• The Palms La Mirada
• The Remington
• The Tremont
• Vista del Rio
• Walnut Park
• Westgate Village
• Whispering Oaks
The Remington
Hilltop Estates
Vista del Rio
Creekside at Shallowford
Diamond Oaks Village
Recently I spent time with the community and corporate leaders of our newest management company, Arvum Senior Living. They will celebrate one year on December 1! It was so gratifying to see them solving problems, making plans, laughing, and supporting one another as they face real challenges. I hope your team – wherever you are working – is still operating with that same energy.
This is, of course, the season when we make our plans for the coming year. Some may call this budget season, but I like to think of it as a time to reflect on the successes we have each had, and all the accomplishments we hope to achieve before the end of the year. But 2024 is not over yet. We still have time to write and complete our story…how will we finish? Are we pushing hard for some additional revenue, clamping down on expenses where we can – or both?
BILL’S BLOG
Do not be distracted by our own growth, new communities and Team Members, the accolades or attention that comes with now being ranked #2 on the recent 2024 ASHA 50* list (congratulations by the way!). We have all worked hard to climb that list but there are no prizes that come with the ranking, no guarantees. We earn our standing each day in three ways: by 1) providing care, services, and excellent experiences for the residents and families who trust us, 2) attracting and nurturing talented teammates who are enthusiastic (like Arvum) and see good jobs, learning, and career opportunities because they joined a DSL company, and 3) demonstrating consistent returns/performance for those who invest in our communities and the Discovery family of companies. If we can do all that we can really be proud!
*Each year, the American Seniors Housing Association (ashaliving.org) ranks the top owners and operators in our industry.
DAH CORNER
Hello everyone!
Where has the year gone? Nothing including time, moves slowly at Discovery!
In our industry, we have several double-edged swords. Medicare payment is very consistent, if we meet all our billing and compliance requirements, but we do not determine our prices, or what we charge Medicare for our services. Medicare determines what we get paid via a complicated algorithm.
So, as a result, we rarely have the ability to provide a value-added service to our patients, but every so often we do. Now is one of those times.
We are in the process of obtaining the software and knowledge to offer patients a Cognitive Assessment. This is a key offering to our patients and your residents. This program offers webbased training, which scores a patient’s cognitive abilities, and based on that score, allows us to collaborate with their physician to obtain approval to use the web-based training to potentially reverse this trend of decline.
This type of assessment and training can allow a person to stay in Independent Living, longer, and in a safer fashion. It can also delay the need for companion care or even a move to an Assisted Living environment.
This service can open new referral sources for us. It can open us serving even more non-Discovery communities, as has been our recent trend. It is a very exciting time for us to be able to offer another valuable service to our patients and your residents.
Dan Cundiff, President Discovery At Home
Bill Sciortino, COO
Aston Gardens At Pelican Marsh Marty, 101
Prairie Hills at Cedar Rapids Milo, 100
Discovery Village At Melbourne Lucy, 100
Regency Pointe Jim, 100
Heartis Suwanee Bob, 100
The Capstone at Royal Palms Eda, 100
TerraBella Northridge Fulton, 100
Preston Greens Anita, 100
Heartis Village Orland Park Elsie, 101
Rittenhouse Village At Michigan City Mary S., 100
Taylor Place Mary & Eunice, 103
The Capstone at Royal Palms Lilian, 101
TerraBella Northridge Maxine, 101
Regency Pointe Dixie, 102
Rittenhouse Village At Michigan City Mary D., 100
TerraBella Lake Norman Bea, 104
Discovery Village At Southlake Nan, 101
Woodbury Mews Ruth, 100
Regency Pointe Louise, 101
Heartis Peoria Ruby, 100
Rittenhouse Village At Michigan City Eloise, 100
TerraBella Rock Hill Marion, 101
Heartis Village Peoria Ellen, 103
PILLARS OF EXCELLENCE IN FOCUS: INTEGRITY
TEAMWORK
INTEGRITY
PERFORMANCE ACCOUNTABILITY
COMPASSION
HARD WORK CREATIVITY
On its surface, integrity seems like the most logical cultural pillar for a company like Discovery Senior Living (DSL). We, as a collective whole, are responsible for creating a safe and healthy living environment for seniors. Our livelihood is based on the integrity that we put forth in our daily work to protect the welfare of our residents, but also the reputation of our entire company to manage our communities wisely.
However, as DSL experiences exponential and rapid growth, we demonstrate our commitment to the integrity pillar by upholding the highest ethical standards internally, as well as in all aspects of our business, thus fostering a sense of transparency and accountability within our organization. When we prioritize integrity, we create a culture where open communication and honesty are valued.
Recently, DSL was certified for the third year in a row as a Great Place to Work® (GPTW) by the Great Place to Work Institute and its senior care partner Activated Insights.
The GPTW survey covered many aspects of working at DSL, and the feedback that more than 9,100 Team Members provided gave us high marks for trust and overall experience, surpassing certification benchmarks to secure the prestigious honor for DSL.
The GPTW survey makes the company aware of what makes you, as an employee, happy and fulfilled. It allows us to convey our experiences and our concerns anonymously to our leadership Team. It also puts the responsibility on leadership to uphold the integrity of making DSL a ‘great place to work.’ All feedback is reviewed by leadership to create actionable plans.
Why is this all important? Well, high integrity companies attract better talent, higher quality employees. High integrity companies also have a higher rate of employee retention and job satisfaction.
With integrity acting as a universal language that bridges all of our Team Members throughout the company, it’s the pillar that underpins trust, transparency, accountability, strong relationships, ethical decision-making, reputation, and a commitment of excellence to our residents and partners throughout the country.
“Earning the Great Place To Work certification for the third year is a testament to the integrity and values that guide our company. We are committed to fostering a workplace built on trust and respect every day.”
-Lisa Lacy, Senior Vice President of Human Resources
Q+A
WITH KEVIN BOWMAN
Kevin Bowman brings more than 32 years of senior living experience as our new Senior Vice President of Operations. He is passionate about serving seniors and helping them continue to find meaning and purpose in their lives.
Critical to his role is working with communities to develop and execute plans in times of emergencies and severe weather events like Hurricane Beryl in Texas, the Park Fire in California, Tropical Storm Debby in the Southeast, and Hurricane Francine in Louisiana and Mississippi. In this Q&A, Kevin explains more about his role and how having strong plans in place are crucial to keeping our residents and Team Members safe and secure during a storm.
What responsibilities does your role encompass and what teams do you have the opportunity to work with across the DSL organization?
My role is to serve as the Home Office subject-matter expert (SME) for Operations and I frequently work with our Home Office leaders in Sales, Marketing, HR, Legal, and IT. Within Operations, it also encompasses Resident Care, Culinary, Procurement, and Fleet Services. I am able to work with all of our management company leaders in Ops and the related departments. Ultimately, it’s our responsibility to create processes that can be implemented in the management companies and communities to support them and create a stronger operational foundation. Richard recently shared a term with us that he called “frictional activities” which are anything that detracts community leaders from focusing on residents or team members. So, when I think of how to best support our communities, I focus on what I, and those I work with, can do to reduce friction!
What do you enjoy most about your role?
I am really grateful for the opportunity to work with our leaders and our teams and work to realize consistently improving and scalable operations. I get to share my experiences from over 30 years in senior living with others and be a resource to them while continuing to learn from them as well. In my relatively short time with Discovery, everyone I have encountered demonstrates good intentions and that is very refreshing!
Kevin Bowman Senior Vice President of Operations
When a hurricane’s path is projected to impact our communities, what is your first action item? What starts happening behind the scenes?
During the six-month hurricane season (June 1-November 30), I access the National Hurricane Center website at least twice weekly and look at any storms that could possibly make landfall in the United States. Usually, we have 5-7 days before a storm makes landfall to prepare. As soon as there is any potential hurricane, I put key management company leaders on alert as well as Home Office SMEs, support teams, and executives. As we are working behind the scenes, we begin our communication cadence, review of community specific preparedness, put support (food, generators, remediation, supplies) vendors on notice, and work through the emergency preparedness plan.
How important is it for our communities to have strong severe weather and emergency preparedness plans in place? How does DSL support them in emergency situations?
Preparation is most critical for our communities to ensure they can withstand a storm if sheltering in place or potentially evacuating to another Discovery community when mandated by local authorities. This includes checking and testing generator operations, reviewing food inventories, adjusting staffing to prepare for longer shifts, etc. and reviewing the grounds for items that could be hazardous if they become airborne.
From a DSL perspective, we lead the discussions with support vendors and have numerous national agreements for bus transportation, portable generator units, storm remediation, water, and security. We coordinate with those vendors (reduce friction) when a storm is expected and actually strikes to get resources to our communities so they can focus on residents and staff. Additionally, our Marketing team updates websites and social media platforms frequently to keep residents and family members informed. We are able to quickly transform the Sales Contact Center into an emergency communication center to answer queries from families and communicate directly with them as needed—again, to reduce friction at the community level.
Team Member Assistance Fund
In the event of natural disasters like hurricanes, wildfires or tornadoes, our Team Members may face difficult times, perhaps losing their home or vehicle. Many of those same team members choose to stay at the community during these emergencies to care for our residents or help evacuate them to safer areas.
When Hurricane Ian devastated Southwest Florida in the fall of 2022, Discovery Senior Living leadership took action to help those team members in need. Starting with a large donation from DSL, our equity partners, many of our capital partners, vendors, and even Team Members, DSL created the Team Member Assistance Fund.
Since then, the fund has disbursed more than $130,000 to assist Team Members across the United States affected by natural disasters like the recent the Chico, CA wildfires, Hurricane Beryl in Texas and Tropical Storm Debby in the Southeast. For more information on how to donate to the Team Member Assistance Fund or how to request funds for natural disaster assistance (those that satisfy the requirements of Section 139 of the Internal Revenue Code), please reach out to your Regional HR Director.
DSL Partners with DePaul University on New Leadership Certificate Program
In an effort to expand our learning and development opportunities as Discovery Senior Living (DSL) continues to grow and evolve, an exciting new leadership development program was launched in February 2024 in partnership with DePaul University’s Driehaus College of Business. The program is fully funded by DSL as part of our commitment to investing in opportunities for our Team Members to learn and grow.
The year-long voluntary virtual certificate program includes four workshops led by DePaul University professors covering the fundamentals of leadership. More than 200 DSL leaders are among the first participants in the new program, including community leaders in executive director roles, directors of health and wellness, sales leaders and other department heads, as well as corporate directors and managers. Team Members who complete all four sessions will receive a certificate from DePaul University.
“We recognize that strong, capable and engaged leaders are at the heart of attracting and retaining the very best talent in the industry,” said Bill Sciortino, COO. “Our investment in our leaders and partnership with DePaul is just one of many strategies towards our continued focus on building a worldclass learning organization.”
The first workshop in the program focused on cultivating self-awareness and action planning to help participants identify key leadership capabilities to strengthen and establish accountability mechanisms. The remaining three sessions, which will be completed at the end of the year, focus on recruitment and retention, how to drive organizational change from the mid-level and how to foster excellence. Exercises throughout the sessions complement the program, allowing participants to thoroughly integrate their newly honed leadership skills into their work.
“Working with DePaul for the DSL Leadership Program has been a refreshing experience,” said Christian Cannatello, Senior Director of Sales Programs. “Each course so far has brought a new way of thinking and skills that I get to apply with those I work with each day. I’m grateful to have this development opportunity.”
As DSL’s Learning & Development opportunities continue to expand, Lisa Lacy, Senior Vice President of Human Resources shared, “We intend to offer this program, and others like it, on an ongoing basis and look forward to adding more opportunities for our Team Members.”
ABOVE & BE YOND!
ASTON GARDENS AT PARKLAND COMMONS
Yousef Alhalabi & Shirley Levey
Yousef, our “Jack of All Trades,” has been instrumental in creating a beautiful garden with residents. His work in dining, front desk, and sales is just the beginning!
Huge congratulations to Shirley on 20 years at Aston Gardens
At Parkland Commons! Your dedication and compassion make you a true asset to our Team!
THE CAPSTONE AT ROYAL PALM
Our 4th of July celebration was so much fun with Health and Wellness Director Tia McKay, Memory Care Director Brenda Johnson, and special guest Elvis Presley!
DISCOVERY VILLAGE SARASOTA BAY
Laura Morales
Laura, our June Team Member of the Month, has transformed our FitCamp® in her first year, introducing innovative programs like a popular men’s fitness class, grocery shopping trips, cooking demos, meditation sessions, and community fitness outings, setting us apart in the market.
DISCOVERY VILLAGE AT SOUTHLAKE
Gregory Branham
Gregory, one of our maintenance techs, is a true fix-all, do-all expert! From plumbing and electrical work to pool maintenance and tech support, Greg covers it all.
HEARTIS SUWANEE
Anna Ampuero
Anna was recognized as our July Employee of the Month thanks to her hard work and dedication to our community!
ASTON GARDENS AT SUN CITY CENTER
Tim Rau & Selene Olivares
Tim, our Director of Facilities Ops/Security & Transportation, dressed up as a leprechaun for this year’s St. Patrick’s Day party with Mrs. Ruth Phelan.
Team Members surprised Selene, our Culinary Services Manager, with a baby shower before her maternity leave.
CONSERVATORY AT PLANO
On behalf of the entire Team, we’re thrilled to announce that we are 100% occupied! This milestone is thanks to our amazing Team’s hard work, dedication, and commitment to our residents and community.
DISCOVERY VILLAGE AT WESTCHASE
Culinary Team
DISCOVERY VILLAGE AT STUART
Samuel Montanez
Samuel, our Director of Facility Operations, has a genuine passion for serving our residents and families with a smile and a can-do attitude. Sammy’s proactive approach, leadership, and dedication ensure our community maintains the highest standards.
Our Culinary Team shines! Diane Sanchez, Maria Alonso, Katterin Ballester, Walter Malakai, and Celia Gomez always go above and beyond for our residents. They’re always ready to support our Celebrations department and work hard to make every event special!
MORADA CEDAR HILL
Betty Hernandez & Crystal Freeman
Betty has been the receptionist for 15+ years. Her dedication to our residents and passion for working with seniors truly shines.
Crystal is our lead med aide and has been with us for three years. With 15 years in health care, she goes above and beyond!
DISCOVERY VILLAGE AT PALM BEACH GARDENS
Marcelin Azard
Meet Marcelin, our passionate chef with over 10 years in health care and culinary expertise. His high energy and love for great food shine in every meal!
THE TERRACES OF ROSEVILLE
The Terraces of Roseville’s Annual Arts and Crafts Show showcased art that was created in community classes and at home. There were 25 participants in this year’s show.
THE TERRACES
Nathan Condie
THE PALMS AT LA QUINTA
Roland Gandy
Roland was named Executive Director of the Year. Congratulations for your well-deserved recognition!
Nathan was named Executive Director of the Year, now Area Director of Operations. Congratulations for your well-deserved recognition!
TERRABELLA NEWTON
Larry Martin
MORADA TEMPLE
Martin Araiza-Rodriguez Shoutout to Martin, June Employee of the Month! With 30 years of dedication, Martin has stepped up to assist with leadership duties during our search for a new Director of Culinary Services. Congratulations!
PRESTON GREENS
Preston Greens hosted a silent auction that raised $2,707 to support Old Friends Farm, a retirement haven for horses.
LAKESIDE AT MALLARD LANDING
Amy Nelson
Amy always goes above and beyond for her job if you need help with anything, whether you’re a resident or coworker, Amy is there.
Larry from Maintenance goes above and beyond with a smile, always ready to help.
TERRABELLA ROCK HILL
Trinka Barnette
Trinkia exemplifies selflessness and hard work. Always ready to assist residents and staff, she truly deserved the July Employee of the Month Award.
TERRABELLA NORTHRIDGE
Brenda & Tonya
In response to a community crisis, our Team quickly opened the Transitional Memory Care unit to welcome displaced residents from a near by community.
TERRABELLA THORNBLADE
We celebrated our rebranding with a ribbon-cutting ceremony with the Greer Chamber of Commerce in June.
RITTENHOUSE VILLAGE AT MICHIGAN CITY
Eva, Tracy & Regine
Congratulations to Eva Sevart, Lead CNA, on celebrating 11 years!
Regine Ferrell, Qualified Medical Assistant, is celebrating 6 years with us!
TERRABELLA ATHENS
Makayla & All Team Members
We’re celebrating two years with Makayla, who is known for her outstanding care and dedication. We’re so grateful to have her on our Team.
Additionally, congrats to our entire Team as we celebrate our win for Best Assisted Living Community in McMinn County, TN!
THE TRACE
Our win at the local Alzheimer’s Kickball Tournament! Thanks to Richard, Katie, and Michael for their great effort. We hope to make this an annual tradition!
FACES OF DISCOVERY
ADDINGTON PLACE OF FAIRFIELD
Peaches and cream sweetcorn is here! Residents enjoyed shucking corn and sharing garden memories.
DEWOLFE PLACE
Pure joy as our residents enjoy some quality time with gentle horses!
PRESTON GREENS
LAKEHOUSE ESCANABA
CONSERVATORY AT ALDEN BRIDGE
Residents Manny and Olga’s Olympian grandson Grant Fisher won bronze in the 10,000-meter race.
Our residents love a good game of hangman!
Carol, Jackie and Ed dancing to Jim’s music!
BELL OAKS PLACE
Some wonderful couples savoring a delicious dinner together!
DISCOVERY VILLAGE AT STUART
Kicking off summer with sun, sand, and smiles! Our residents rocked their best bikinis at our friends and family beach party.
SPRING CYPRESS
Congratulations to Becky who achieved her academic goal of receiving her college degree in preschool education.
ASTON GARDENS AT SUN CITY CENTER
Our chorus performed for the community, led by resident Mr. Moye.
During our Cinco de Mayo celebration, we were serenaded by Mariachi Hernandez of Tampa.
ASTON GARDENS AT PELICAN MARSH
Our community celebrated National Cow Appreciation Day with beef appetizers, ‘moo’velous drinks, and country music. Our ED joined the fun as the cow mascot! It was an ‘udderly’ great time!
Our Mother’s Day celebration was a success, thanks to the local High School Glamour Gal club, great musical entertainment by Pastor Rod, and the presence of refreshments and family!
Our Father’s Day celebration was a hit, featuring a car show, musical entertainment by the Little Old Dam Community Band, a cookout, and family fun!
Our 4th of July celebration featured hot dogs, brats, puzzles, patriotic music, and great fellowship!
CAPSTONE AT ROYAL PALM
Pictures from our 4th of July Celebration with a special guest—Elvis!
SUMMIT PLACE
Our Men’s club had loads of fun at the Camden aquarium for shark week.
TERRABELLA ATHENS
Our residents had a great time playing bingo in July!
THE BONAVENTURE
We’re kicking off summer with tons of fun! From meeting new neighbors to enjoying the great outdoors, we’re staying active and making memories.
TERRABELLA ROCKHILL
Residents enjoyed our 4th of July celebration.
WOODBURY MEWS
CONSERVATORY AT NORTH AUSTIN
Our luau dinner party was a hit, featuring a ukulele player, a hula dancer, and delicious Hawaiian food and drinks that the residents thoroughly enjoyed.
We remembered our veterans for their sacrifices protecting our freedom. The American Legion Post 113 honored us with their annual gun salute. And a performance by our favorite entertainer, Tenaj!
DISCOVERY VILLAGE AT SOUTHLAKE
We love our military! We recently celebrated several of our women veterans who were inducted into the Military Women’s Memorial in Washington, DC. Miriam M. was honored as a “Living Legend” for her two tours in Vietnam with the Red Cross.
DISCOVERY VILLAGE AT WESTCHASE
War broke out with a fun water balloon fight to kick off their summer festivities!
DISCOVERY
VILLAGE AT PALM BEACH GARDENS
Dr. Elda C. brightens our days as Spanish teacher and Music Director for Discovery Diamonds. Her positivity and kindness make her a true gem!
MANOR AT STEEPLECHASE
Residents dancing and singing to a musical performance by Pam Westin.
DISCOVERY VILLAGE DEERWOOD
Nothing says summer like a day at the ballpark with the Jumbo Shrimp!
HEARTIS VILLAGE PEORIA
Residents enjoyed a special prom where each one was crowned king or queen for the day!
TERRABELLA WINDSOR LAKE
Residents keeping the dance floor hot at our “Senior” Prom in April!
TAYLOR PLACE
Gardening at the community, patriotic picnic, sewing club, and a visit to a nature preserve.
GRANVILLE PLACE
Pictured is resident Maryann B. proudly displaying our Granville Pride sign.
DISCOVERY VILLAGE AT MELBOURNE
Music brings out the joy in all of us! Nancy and Jim P. enjoy a dance to the tunes of one of our talented entertainers.
LAKESIDE AT MALLARD LANDING
For Valentine’s Day, our three couples at Mallard Landing had a blast playing Newly Old Game.
HEARTIS VILLAGE SUWANEE
In April, residents experienced the awe of a memorable solar eclipse.
REGENCY POINTE
Hero Resident Betty H. saved the day with a heroic Heimlich maneuver in the dining room!
THE POINT AT ROCKRIDGE
Paint and Sip event, and residents meet some furry friends.
TERRABELLA GREENSBORO
Cornhole and other games at the community, Spa Day with make-up and relaxation.
RISK MANAGEMENT & COMPLIANCE MATTERS
Exciting news from Risk Management! As we move into the peak of hurricane and wildfire season, Discovery Senior Living (DSL) is beginning the implementation of new tools to use in communicating with Team Members, residents and their families. Maintaining effective communication is paramount to succeeding in crisis management. AlertMedia is a prominent emergency communication and safety software company that specializes in providing solutions for organizations to communicate effectively during critical events. Here are some key aspects of AlertMedia:
Kristine Morimoto Vice President of Risk Management
1. Emergency Communication Platform: AlertMedia offers a comprehensive platform designed to send and receive critical communications quickly and efficiently. This includes notifications, alerts, and messages across various channels such as text messaging, email, voice calls, mobile app notifications, and social media.
2. Multi-channel Approach: The platform allows organizations to reach their Team Members or stakeholders through multiple communication channels simultaneously, ensuring that messages are delivered and received promptly.
3. Real-time Monitoring and Reporting: AlertMedia provides real-time monitoring capabilities to track message delivery and receipt. This feature is crucial during emergencies when confirmation of receipt is essential for ensuring safety and compliance.
4. Two-way Communication: It supports two-way communication, enabling recipients to respond to alerts, acknowledge receipt, and provide updates on their status or location if necessary.
5. Customization and Targeting: Organizations can customize messages and target specific groups or individuals based on various criteria such as location, role, or department, ensuring that communications are relevant and effective.
6. Integration Capabilities: The platform integrates with other systems and data sources that organizations use, such as HR systems or weather monitoring services, to enhance the effectiveness and relevance of alerts.
7. Scalability and Reliability: AlertMedia is built to handle communications for organizations of all sizes, from small businesses to large enterprises, and is designed to be reliable even during high-demand situations.
8. Ease of Use: The platform is designed to be user-friendly, allowing organizations to quickly deploy and manage emergency communications without requiring extensive training or technical expertise.
Overall, AlertMedia is known for its robust features, reliability, and user-friendly interface, making it a popular choice for organizations looking to enhance their emergency communication and safety protocols. Stay tuned for more information on AlertMedia’s roll-out beginning now through next year.
As a refresher, in the last Connection volume, you were introduced to Discovery’s Compliance Program and its importance. We discussed that Discovery is committed to complying with all applicable healthcare laws, regulations, and guidelines and has implemented our Compliance Program to provide an internal mechanism intended to guide Discovery’s business practices and principles.
Marber-Fox Vice President of Compliance
As I write this quarter’s Compliance Matters article, I am reflecting on how this issue’s Pillar of Excellence in Focus – Integrity – is so perfect for my message to all Team Members. When we think about compliance, the notion of laws and regulations comes up and that is true. Compliance generally refers to conforming with relevant laws and regulations. Discovery – as a senior living organization – must operate within a regulated system. But that is a limited definition.
When using that limited definition to determine actions going forward, the question is only, “What is required?” The more important question is “What are my choices, both inside and outside the official rules?” So, while Discovery’s Compliance Program lays a foundation for an internal function to assure we meet regulatory challenges, it also reflects a set of core values that guide our decisions and actions. It entails a strong ethical culture going beyond what the law requires. It involves doing the right thing and behaving in a manner that aligns with our stated values as well as respect, trust, and integrity.
I am delighted that the current volume of Connection is Integrity, as Integrity is “baked” into a truly successful compliance program. My first mentor when I became a Compliance Officer said something that has been imprinted in my brain: “When building a Compliance Program, remember that the law is only the first floor; integrity is what builds the second story.” I have learned his words to be so true…
