SCENTSY WHAT MAKES YOUR COMPANY ONE OF THE BEST PLACES TO WORK IN DIRECT SELLING? COMPANY / Scentsy, Inc. HEADQUARTERS / Meridian, Idaho It really is about the people. It is more than each individual but how we all band together. Whether it is to complete a project, pitch in and help where needed, NUMBER OF FULL-TIME EMPLOYEES / 1742 or just have a conversation and check-in with someone. YEAR FOUNDED / 2004 It is seen in teams all across the company and seen in individuals. Teams continually pull together to defeat all odds and pull together to complete overwhelming tasks. The generosity of others and how it filters throughout the company is amazing and pure. We focus on our people because they make it a great place to work. We believe that our employees are a huge part of what makes Scentsy special! One of the ways we make employees feel valued is by offering incredible non-traditional benefits for them. Some examples include an on-site cafeteria with subsidized I LOVE working at Scentsy meals, a free on-site fitness center, generous paid time off, flexible work schedules, end-of-year bonuses, and because it feels like home— various other offerings. Plus, we have our own gowe truly are a family! We karts, giant stuffed Scentsy Buddies and on-site dogs have this unique community that bring a smile to all—and we eat a lot of cake! of people from all different walks of life coming together to create a culture that you can’t help but HOW DOES YOUR COMPANY BRING THE SAME REDwant to be a part of. Scentsy truly emanates its core CARPET TREATMENT TO YOUR EMPLOYEES THAT values of Generosity, Authenticity and Simplicity. YOU GIVE TO YOUR DISTRIBUTORS? It’s easy to love your job when you love the people that you work with—and they love you right back! I began working at Scentsy when I was a teenager. Over the years, I’ve had the opportunity to be a part of something amazing here, watching Scentsy In 2020, Scentsy was blessed with unexpected hypergrowth of revenue. This required all employees to rally together to ensure Scentsy could thrive during the unexpected demands. Heidi and Orville wanted to thank, motivate and reward employees for all their hard work and share the revenue that came in. As grow while also growing myself in a fulfilling career. we achieved certain revenue milestones, employees And I can’t wait to see what the future holds and to received one week of pay per milestone as a bonus continue growing with Scentsy! at the end of the year. This resulted in employees receiving five additional weeks of pay! Another —LIZ DAVIS / CONSULTANT SUPPORT FUNCTIONAL LEAD bonus that was introduced in 2020 is our long-term contribution bonus, in which employees are generously rewarded and recognized for their longevity and commitment to Scentsy. This past year gave us all the opportunity to determine what was truly needed to dig in and keep things going.
HOW WOULD YOU DEFINE YOUR COMPANY, AND WHAT ARE THE KEYWORDS THAT DESCRIBE YOUR CULTURE? It is like a cliché, but camaraderie, teamwork, generosity, and being your best self are just a few words that describe our culture. Scentsy is a place where teams pull together to overcome obstacles and produce a positive outcome. It is chaotic at times; you have to be able to adapt, but the end result is something to believe in and be proud of. When we talk about culture fit, it is about pulling together, collaborating, being generous with your time and knowledge, boosting others up, and achieving what may seem impossible.
WHAT IS YOUR TOP PRIORITY WHEN IT COMES TO MAINTAINING A GREAT WORK ENVIRONMENT? Do what you say you’re going to do, own what you do, and be flexible. There is more than one right way, and it is bigger than just one person or one department. There will be tough times, difficult situations and frustrations, but how you handle them and how you treat each other make a difference.
HOW DOES YOUR COMPANY SUPPORT TEAM MEMBERS IN THEIR PERSONAL AND PROFESSIONAL DEVELOPMENT? People who are moving forward, sharpening their skills, and learning new things bring those things to work, allowing Scentsy to continue to be innovative and adaptable in the ever-changing landscape of business and direct-selling. And, people that have opportunities to develop are more engaged, which is a big win for Scentsy and the employee. Scentsy is committed to the development of employees.
Each department has a “development” budget, which allows them to provide opportunities for professional development outside of Scentsy, including certifications, conference attendance, and other development activities that allow employees to build their skills and knowledge. Scentsy also offers internal development opportunities, including leadership development, career development programs, and a catalog of other courses. One day a year, the entire company comes together for a day of personal and professional development and teambuilding. With all departments closed down for the day, “Culture Day” is a day filled with 45-minute classes taught by Scentsy employees and a few guest “experts.” Teams also have the opportunity to come together and bond for one “session” over go-karts, painting, video games, sushi-making, and a myriad of other activities. The day is capped off with a message from our founders and a reminder that learning new things is essential to fulfilling the Scentsy mission “to bring value to the world by providing an industry-leading, family-friendly business.”
WHAT IS SOMETHING THAT HELPED YOUR COMPANY PIVOT AND SHOW RESILIENCE IN 2020? Resilience was reflected in so many accomplishments throughout the year. We had to adapt; we immediately went from working in person on the Scentsy campus to a remote workforce, with the exception of our operations department. That required a huge shift in mindset and being able to adapt to different working platforms. We have streamlined meetings and learned to effectively use alternate platforms to engage co-workers. We figured out how our Consultant Support team could work remotely, employing new types of devices and revamped procedures. We adjusted our new employee orientations and onboarding to accommodate the flow of new hires. The overall awareness of what was happening and the overwhelming amount of work required adaptation as well. We were forced to move out of the weeds and focus on what was necessary to survive. Additionally, changes in the Scentsy kitchen, offering to-go foods, and the new Scentsy market have been positively received. These changes have allowed employees who work outside of traditional business hours access to a benefit that was more limited in the past.
In 2020, our leadership teams dedicated themselves to staying up to date with the latest COVID information in each of our locations. We reacted swiftly to keep employees working safely. Scentsy offered options to all employees to give them time away to isolate or take care of children out of school. We offered stability during the pandemic when everything else was unsteady. n