WINTER 2021
DIAMOND DIALOG
GROWING TOGETHER
Modernizing Diamond Parking
Wishing everyone a prosperous and healthy New Year!
The effects of the pandemic have had a major impact on the parking industry. Staff reductions, reduced revenues and retooling the entire parking experience, is now the new normal. To meet these unprecedented challenges, “Diamond Parking is implementing Diamond Parking, the oldest family owned parking company a bold, new modernization strategy, nationwide, is implementing a bold, where digital technology is replacing new modernization strategy, where outdated processes and paper work to digital technology is replacing outdated processes and paper increase efficiencies and drive profits.” work to increase efficiencies and – Jon Diamond drive profits. “By achieving PCI Compliance and launching Oracle’s NetSuite Enterprise Resource Planning (ERP) software,” states President Jon Diamond, “We are able to automate many of our back office business functions and upload real time data to the cloud based suite. Our management teams now have immediate access to critical data, such as, revenue streams, oversight of performance, faster and easier decision making in the field, as well as client and parking customer insights.” Jon adds, what used to take several days to collect and report data, now takes minutes to upload. Diamond’s commitment to implement innovative, digitized business processes, is creating a positive buzz, company wide. For example in Spokane, Tammy Halvorson, General Manager of Parking Services,
We hope you enjoy reading our latest newsletter
Jon Diamond, President
notes that by replacing manual processes and paperwork with state of the art software, Diamond automatically gains data that can be mined to seek out better performance and react to market trends with real time data. “Utilizing a cloud based platform allows for scalability and efficiency. By leveraging integrations and API’s available through our partners and other software providers, we can provide real-time forecasting,” notes Tammy. The bottom line, concludes Jon, Tammy Halvorson, General Manager of “Workflow automation can help Parking Services us be more proactive in client and customer management by identifying real time solutions and opportunities.” INSIDE THIS ISSUE
- President’s Desk
- Virtual Parking Permits
- Diamond’s Redesigned Website for Canada
- Enterprise Resource Planning - PCI Compliance and Security Risk