DIAMOND Dialog G r o w i n g To g e t h e r.
WINTER 2016
Relationships — The Cornerstone of Success How do you build genuine business relationships with clients, colleagues and customers — the kind that will lead to longterm growth as well as personal friendships? Diamond Parking’s President Jon Diamond has thought a lot about that question which he and his top managers explored at Diamond’s recent annual seminar titled, Driving Relationships. What follows is more from our interview with Jon about building authentic business relationships that can pay long-term dividends.
Why did you choose Driving Relationships as the theme of Diamond’s annual seminar? “Building relationships with our clients and customers is the cornerstone of our business philosophy. It is fundamental to our success. We know that relationships don’t just happen. They are cultivated and developed over time. Until you’re communicating directly – and I mean face to face - with key decision makers, you can’t tap into the full power of developing an authentic relationship.”
Jon & Joel Diamond
How do you ensure you’re building deep, trusting relationships? “We constantly measure the quality and impact of our relationships with our clients, customers, and co-workers. We believe that every interaction at every level is a “relationships” transaction. Today’s customers are not passive and they want to be listened to. Exceptional communication will always build long-term relationships, improve customer service and provide the point of difference over our competitors.”
Is each relationship different? “Absolutely. Any successful relationship is unique to the parties involved, whether personal or business, and it evolves over time. They start out Continued on inside
We hope you enjoy reading our latest newsletter INSIDE THIS ISSUE - Driving Relationships - Real Estate & Operations Annual Seminar - Ahead of the Curve - Award Winners - Going the Extra Mile