DIAMOND DIALOG
GROWING TOGETHER
FA L L 2 0 1 9
New Season of Opportunities Taking a cue from the bold colors that signal the arrival of fall, Jared Dain, General Manager, Diamond Airport Parking and Storage, Salt Lake City, is excited to showcase his newly designed fleet of airport shuttles. “Our new shuttle design is bold and conveys to our customers that we promise 5 star excellence through the whole customer experience. It’s much more than just parking with us.” Also new, adds Jared, are 10 new Electric Vehicle charging stations, located in Diamond’s Covered Self Parking area at the airport. “These are available on a first come first serve basis. Yes, you guessed it, they are “Free of Charge”! Bad pun, I know, but it works.” To Jared, the bottom line is always delivering an unforgettable experience that creates customers for life. “When you are traveling on business all week, our amenities that include exclusive valet, oil change, detail, and more, will often free up your Saturday. I can tell you that my dad was often on the road and our services would have been huge for him.” See what’s new at parkatSLC.com and follow us on facebook! Nearly 3,000 miles to the north, Sarah Houck, Diamond Airport Parking and Storage General Manager in Anchorage, has implemented netPark, a leader in digital driven parking technology. “We are
now able to do everything digitally. It saves us an enormous amount of time and makes our operations much more efficient.” For example, notes Sarah, the new Diamond Digital Rewards Program (parkatANC.com) is already getting rave reviews. She explains that instead of offering different coupons or discounts that were time consuming to manage and frequently changing, customers who sign up online and join Diamond Rewards, will receive one point for every dollar spent. “We have many parkers that work in the North Slope. They frequently will leave a vehicle for up to 2 weeks. As a result, their points add up quickly and are easily applied digitally.” Also new, adds Sarah, is flat rate pricing for both uncovered and covered parking, as well as saving 10% by reserving online every time Continued on inside
We hope you enjoy reading our latest newsletter
INSIDE THIS ISSUE - New Season of Opportunities - Canadian Corner: Excellent Customer Service
- Ahead of the Curve: Ironman in Hawaii - The Value and Benefits of Networking