DIAMOND Dialog G r o w i n g To g e t h e r.
SPRING 2019
Why Choose Diamond? As Diamond Parking nears its 100 year anniversary in 2022, the question of why clients select Diamond over competitors, is still top of mind and crucial to their continued success. “Our flexibility and quick decision-making at the local level is a key part of our growth strategy,” states Diamond Parking’s President, Jon Diamond. “Less bureaucracy and immediate access to the right person making the decision is what sets us apart,” adds Jon.
downtown Vancouver BC, trust is paramount in their decision to have Diamond manage their parking. “Mike is hands-on and cares for our business like it’s his own,” states Linda. She adds, “It’s like having a good friend looking after things.”
In Hawaii, Charlie Young, Diamond’s Director of Operations and Business Development, splits the question into two levels. First, states Charlie, a potential client is looking at our suite of parking services, competitive pricing, and lease capabilities. He says For Mike Poirier, Vice President of that’s all good and an important starting Operations, Diamond Parking LTD, point. But the next level is what Charlie in Vancouver, BC, Diamond’s value calls the Diamond difference. “It’s our proposition of consistency, trust, customer entrepreneurial, results-oriented approach service, flexibility and convenience, are to meet our clients business objectives the “whys” that drive clients to choose that sets us apart. We are much more than Charlie Young, Director of them over the competition. just operators, in fact, we are owners. We Operations and Business Development, Hawaii want to be viewed as a trusted advisor and “Our agility and quickness to adapt to partner, available to provide honest and our clients objectives is unprecedented in realistic assessments for current and future projects.” the parking industry. Often, I will meet with a potential Charlie says the other component that sets Diamond apart new client and the next day have a contract on their is his team. “Call it an old fashioned philosophy, but every desk.” Mike adds that while getting new business is day we are out pounding the pavement. No question that key, keeping it is important. “We retain our clients results happen in the field not in the office.” through excellent customer service not restrictive Mike Poirier, VP of Operations, Vancouver, BC
contracts. I also contribute our success to building trust in relationships.” For long time Diamond clients, Louis and Linda Pashos, owners of a multi-level garage in
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If insight is gained from experience, then Regional Vice President of Eastern Washington/Idaho, Dan Geiger’s Continued on inside
INSIDE THIS ISSUE - Why Choose Diamond? - Canadian Corner: Investing in Community Matters
- Going the Extra Mile — Exeeding Customer Expectaions - Ahead of the Curve: New Mobile Technology