DIAMOND DIALOG
GROWING TOGETHER
SUMMER 2019
Aloha, Hawaii In 1970, Diamond began parking operations in the state of Hawaii. The reason, notes Company president, Jon Diamond, can be summed up in one word — relationships. “My grandfather, Joseph Diamond, represented real estate clients in Hawaii through his legal practice. Based on his professional and personal relationships, he realized the opportunity to expand across the Pacific.” Today, nearly 5 decades later, “relationships” more than ever, are still the heart and soul of Diamond Parking Hawaii. What better way to demonstrate the value of relationships in Hawaii than to hear from Diamond’s management who actively live it every day.
Sandi Makaiau, City Manager, Oahu
that nourishes growth. It’s our cultural connection centered on honesty and trust.” Sandi explains that Oahu is the main business hub of the islands where most businesses are located. As a result, she says Diamond Parking is very visible. “I oversee our Oahu operations. We manage both attended and self parking locations. Our diverse portfolio of commercial garages, office complexes and surface lots is rapidly expanding because our teams are in sync.”
Jeff Sandborn, VP Real Estate, Hawaii
Are relationships important to be successful in Hawaii? That’s an easy question for Jeff Sandborn. “It is the single most important element for me in my 31 years of representing Diamond in the islands. We are a melting pot of cultures, Sandi K. Makaiau, City Manager, all different but all the same. Respect, trust and loyalty are the building blocks Jeff Sandborn, Island of Oahu VP Real Estate, Hawaii for creating successful relationships.” Jeff “Hawaii is the center of our brand. It’s points to a recent win as an example of our heritage. Everything is based on how showing respect pays off. “I have stayed in contact relationships with our communities. Understanding with an individual on Maui for 31 years. She had declined local culture and customs can go along way in my request to manage her property until last month. achieving success.” To illustrate the importance of Through all of those years, I always showed respect, relationships, Sandi uses the Hawaiian word “piko.” patience and was willing to assist her in any way I could “We believe we are all connected to each other, to without expecting anything in return. That’s the way we the land and to the islands. We call it “piko” which are in Hawaii.” is the umbilical cord between mother and child Continued on inside
We hope you enjoy reading our latest newsletter
INSIDE THIS ISSUE - Aloha, Hawaii — Building Relationships
- Ahead of the Curve: Winning New Contract
- Canadian Corner: Customer Complaint Turns Positive
- Going the Extra Mile — Exeeding Customer Expectaions