MAKE THE MOST OF YOUR DEBT REVIEW
E XCE LL ENCE IS D OIN G ORD IN A R Y THING S
E XT R AO RD I N A RI LY W E L L
– John W. Gardner
MAKE THE MOST OF YOUR DEBT REVIEW
MAKE THE MOST OF YOUR DEBT REVIEW
THE BENEFIT OF DEBT REVIEW
Debt review is known for one major benefit: Helping people manage their debt more affordably.
With the help of an NCR registered Debt Counsellor, your monthly debt repayments are restructured, interest rates often reduced, and you’re protected from legal action while you progressively repay your debts.
But beyond the obvious financial relief, debt review can also bring unexpected and life changing benefits.
If you’re already under debt review or thinking about it, here’s how to make the most of this opportunity to fix your finances and improve your life.
MAKE THE MOST OF YOUR DEBT REVIEW
BREAKING COSTLY HABITS
Before: Many people enter debt review after months or years of uncontrolled spending on harmful or expensive habits.
Gambling, drug use, binge eating, chain smoking or constant fast-food consumption can add up quickly, often becoming a daily coping mechanism during mounting financial stress. Unfortunately, the coping mechanism can become part of the problem.
The Debt Review Difference: With a set monthly budget and adjusted spending, bad habits become harder to maintain and that’s actually a good thing.
Debt review creates a real opportunity to cut out negative behaviour, to make healthier choices, and to break cycles that were draining both your wallet and well-being.
MAKE THE MOST OF YOUR DEBT REVIEW
PLANNING BETTER
Before: When money is tight, it can feel better to just avoid thinking about future costs like school supplies, car repairs, holiday gift giving or annual licence fees.
Who knows where that money will actually come from?
You dread such expense, knowing that you will have to break out the credit card one more time and hope for the best. This ‘head in the sand’ strategy can unfortunately lead to panic spending, borrowing from family and friends, knowing you can’t afford to repay them, or using more and more expensive credit options.
The Debt Review Difference: A proper budget designed with the help of a professional Debt Counsellor includes space for savings.
Learning to set money aside each month for predictable expenses is a powerful life skill. It ultimately swaps out stress with better preparation and builds peace of mind for the months ahead.
MAKE THE MOST OF YOUR DEBT REVIEW
LEARNING HOW MONEY REALLY WORKS
Before: Without guidance, many consumers just sign up for loans and credit without really understanding interest, admin fees, or how long it’ll actually take to repay.
Many are just happy that someone is prepared to give them some credit.
Schools don’t train us how to effectively deal with finances and credit. This glaring lack of financial knowledge often leads to poor choices and growing debt. It’s not our fault. It is almost like the banks and businesses don’t want us to know how to handle money well.
The Debt Review Difference: Debt review brings these lessons to reality. As you go through the process, you will begin to understand what caused your debt, how payments are structured, and why some accounts take longer to pay off.
You will start to ask questions, start reading statements carefully, and gaining the confidence to make smarter money decisions for the rest of your life.
MAKE THE MOST OF YOUR DEBT REVIEW
THRIVING, NOT JUST SURVIVING
Before: When you’re overwhelmed by debt, it’s hard to look beyond next week.
All that matters is making it to the next pay check. As a result, many people live in a constant state of panic, just trying to keep the lights on and food on the table. Long term financial goals feel impossible.
The Debt Review Difference: Once your debt payments are under control and legal threats and all those horrible collections calls have stopped, the panic lifts.
With regular check-ups, structured repayments, and firm financial goals in place, you can start to lift your head and look forward.
Debt review is your chance to dream again, to make future plans as a family, and build toward something better.
MAKE THE MOST OF YOUR DEBT REVIEW
REPAIRING DAMAGED RELATIONSHIPS
Before: When finances fall apart, relationships often do too. Money problems are one of the hardest things to affect relationships.
Borrowing money from family and not paying it back, leaning too heavily on others for help, or hiding when you owe someone damages trust. Resulting in the very people who would best support you, becoming the people you end up avoiding.
The Debt Review Difference: As you take responsibility and begin to repay what you owe, you also have the chance to rebuild trust.
Once things are under control you will finally be able to have honest conversations, and show that you're making changes. You will be able to prove through your actions that things are different now.
The debt review process is a time of relationship healing and building.
MAKE THE MOST OF YOUR DEBT REVIEW
REGAINING SELF RESPECT
Before: It’s easy to feel ashamed or like a failure when you’re drowning in debt.
Many people lose confidence and try to avoid social situations, or feel stuck in a hole they’ll never escape from. It can really make you doubt your self-worth.
The Debt Review Difference: Choosing debt review takes guts.
Each successful payment every month shows grit. Over time, you will recapture your sense of being in control of your life. Dealing with your debt will help restore your dignity, and pride. You’ll no longer be running, you will be fixing things.
That’s something to be really proud of.
MAKE THE MOST OF YOUR DEBT REVIEW
MORE THAN JUST PAYING OFF DEBT
Debt review is about so much more than just paying off your debt.
Obviously, that’s a great benefit. Sure. But it’s a life changing process that can help you break bad habits, start to plan ahead, learn about money, rebuild relationships, and rediscover your self-worth.
It’s a journey with many lessons and rewards.
If you’re in the process now, remember: it’s not just about getting through it. It’s about growing through it.
So, make the most of your debt review. Seize this chance.
You’ll thank yourself later.
FROM THE EDITOR
When Life Gives You Lemons...
Let’s be honest, being under debt review is hard. Strangely, it’s not really the budgeting and adjusting your shopping habits (that part makes sense); it’s the loss of the ability to just swipe whenever you need to. It’s being forced to work within your financial limits.
That may sound silly since we should all be doing that — but still... it’s hard.
And while debt review is amazing and does sort out so many issues (like stopping all those scary collections calls), it can be hard to remember that every day under debt review is important. Every day and every payment is a step toward freedom.
So, this month we discuss all the additional benefits you can get out of the process. These additional benefits help offset how challenging it can be. It helps us have a positive mindset about the opportunities that debt review presents.
We look at how you can track your progress and how to shop smarter. For those desperate to get the process done, we look at how you can do that (with some practical tips).
We also have news and updates about important legal matters. Court rulings that will impact how much you pay and how some credit providers operate.
In other, more personal news, we are also excited about hosting an in-person workshop in the next few days. We’re looking forward to seeing Debt Counsellors in CT. The focus will be on getting new clients (yes, that’s actually hard for Debt Counsellors, even though everyone has crushing debt these days).
Life can be challenging, but even lemons can be made into something useful. Remember, nothing worthwhile comes easy… otherwise, everyone would already have it.
These days, hardly anyone is debt free. But if you are in debt review, then that’s exactly what you’re going to be in just a short time. It may feel long, but in the scale of your professional working years and the length of your life, it’s just a small detour along the way.
So, squeeze those lemons and get debt free.
Debtfree Magazine considers its sources reliable and verifies as much information as possible. However, reporting inaccuracies can occur, consequently readers using this information do so at their own risk.
Debtfree Magazine makes content available with the understanding that the publisher is not rendering legal services or financial advice. Although persons and companies mentioned herein are believed to be reputable, neither Debtfree Magazine nor any of its employees, sales executives or contributors accept any responsibility whatsoever for their activities.
Debtfree Magazine contains material supplied to us by advertisers which does not necessarily reflect the views and opinions of the Debtfree Magazine team. No person, organization or party can copy or re-produce the content on this site and/or magazine or any part of this publication without a written consent from the editors’ panel and the author of the content, as applicable. Debtfree Magazine, authors and contributors reserve their rights with regards to copyright of their work. We are an Ai friendly publication and enjoy working with our future overlords. DISCLAIMER
HOW WAITING CAN SAVE YOU MONEY
HOW WAITING CAN SAVE YOU MONEY
PATIENCE GRASSHOPPER
In a world of easy one-click checkouts and instant gratification, it’s easy to blow money without thinking twice. It has never been easier to spend.
Whether you’re scrolling through Takealot or eyeing something in a physical store, shopping has become as much about emotion as actual need.
It can be hard to know if we really want an item, or we have just been convinced we need it by crafty marketing people.
That’s where impulse control comes in, and it can make a big difference to your budget.
HOW WAITING CAN SAVE YOU MONEY
HIT PAUSE
Next time you find something that catches your eye at the shop, try pressing pause.
Add the item to your online basket, but don’t check out just yet. Close the app or website for the day (and don’t believe them when they say there are only 2 left in your size).
If you are at the mall and have seen something you like, make a note of the price and then walk away. Give it a day or two.
Often, you’ll find that the overwhelming need you had to have the item passes, and you realise you didn’t need the item after all. You may realise that it doesn’t actually match your style, it is priced too high or is not as good as a different option.
Waiting can put things in perspective.
HOW WAITING CAN SAVE YOU MONEY
IF YOU REALLY DO WANT IT
If, after waiting, you find that the item is still on your mind and it works within your budget, then it’s likely a good purchase. Go for it!
You deserve nice things.
Delaying purchases for a little while can help you avoid the traps of clever marketing people and website designers, and help you to live within your means. It can also help you avoid buyer’s remorse from impulse purchases.
Waiting a day or two also gives you additional time to compare prices, and check if there’s a better deal out there (or to realise the money could be better used elsewhere at the moment).
After all, the best bargains are the ones you don’t regret.
DEBT REVIEW
Jargon Explained
Over-Indebted
A person is over-indebted (according to the National Credit Act) if you cannot cover your monthly living costs and still pay everyone who has given you credit.
And if you are legally over-indebted, you are allowed to apply for debt review.
TRACK YOUR PROGRESS
TRACK YOUR PROGRESS
DON'T LOSE TRACK
When repaying any debt, it is best to keep an eye on the balances and charges. This is true even while in debt review.
Each month you will receive a statement from your Payment Distribution Agent (PDA). This could be DC Partner PDA, Hyphen PDA or iPDA.
As long as they have your current contact details, they will provide you with a record of the transactions completed on your behalf (and they will keep detailed backups in case of any future disputes with credit providers about who paid what and when).
TRACK YOUR PROGRESS
WHY YOU SHOULD TRACK YOUR PROGRESS
Because debt review takes a while, it can be hard to keep up the initial excitement and momentum.
Eventually you can get lost in the process, only focusing on the payment at the end of the month and not the progress you have made in your overall journey. This is why it is important to track your progress.
Many debt restructuring plans are organised over +- 60 months. While some are shorter and others longer, it is common for the months to roll into one and you might start to doubt you are actually making progress, even though you are.
Why not track your payments on this helpful chart?
You can download it or print it out and put it on the fridge to keep yourself motivated. Simply circle your final repayment month as per your debt repayment plan. If you are unsure about that, you can ask your Debt Counsellor or your attorney and they will help you check your repayment plan for the info.
Unlike stressing about the exact balance and figures, you can simply focus on how many months you have successfully completed, and how many more you have to go. It is a quick visual reminder of all your hard work and the map to financial freedom.
http://zippypixels.com/free-digest-size-magazine-psd-mockup/
PAYMENT DISTRIBUTION AGENCY
DC Partner PDA is operational for more than 15 years as a NCR registered payment distribution agency. Our exceptional customer service, together with our commitment to compliance ensures customer satisfaction.
DC Partner PDA is trusted by debt counsellors for secure and reliable debt review collections & distributions.
SPEED UP YOUR DEBT REVIEW
SPEED UP YOUR DEBT REVIEW
PUT THE PEDAL TO THE
METAL
Debt review helps you to cover your monthly bills and still pay back your debts in a more manageable way. But what if you find you have a little extra money left at the end of each month?
First you should make sure you are saving towards big annual expenses. These will come around and put pressure on your budget. Don’t forget to save towards things like new tyres, car services, school related costs and even insurance excesses. These savings are vital.
If you are managing to do that each month and still find you have some available funds then why not speed up your debt review by increasing your repayment amount?
If you have got extra funds available and have set aside what you need for annual expenses, then think about increasing your payments and speeding up your debt review?
Speak to your Debt Counsellor about how you can get the most bang for these extra bucks.
Ending the debt review process sooner than planned is an excellent goal. The longer one is in debt review, unfortunately the longer there is for something to go wrong. Finishing sooner is better.
A SMALL MONTHLY INCREASE SPEED UP YOUR DEBT REVIEW
Increasing your monthly debt repayment amount will speed up your debt repayment plan.
Depending on how much extra you add, it can cut out months on your repayment plan.
This is because you can get ahead of interest payments (which compounds) and because payments which were going toward smaller debts, which get paid up sooner, will spill over or cascade into other debt repayments.
SPEED UP YOUR DEBT REVIEW
A ONCE OFF EXTRA
PAYMENT
If you receive a lumpsum payment that you were not expecting (like a bonus or from selling something) then it’s best to talk to your Debt Counsellor about paying up a smaller debt.
This will free up funds allocated there each month to be shared among your other credit providers. This will help speed up all your repayments. If you talk to them, they may even be able to get you a small discount on the debt by negotiating with the credit provider.
CREDIT PROTECTION
CREDIT PROTECTION
Have you applied to go under debt review? Are you restructuring your monthly expenses? Would you like to insure your debt?
Why not insure all your outstanding accounts in a single ONE Credit Protection Policy?
Have you applied to go under debt review? Are you restructuring your monthly expenses? Would you like to insure your debt?
BENEFITS OFFERED:
• Death – we settle the account
Why not insure all your outstanding accounts in a single ONE Credit Protection Policy?
• Temporary Disability – we pay your installment for 12 months
• Permanent Disability – we settle the account
BENEFITS OFFERED:
• Critical Illness – we pay your installments for 3 months
• Death – we settle the account
• Retrenchment – we pay your installments for 12 months
• Temporary Disability – we pay your installment for 12 months
• Permanent Disability – we settle the account
At a rate of R2.95 per R1000 unsecured/short-term credit and R2.00 per R1000 on mortgages and you can now insure your debt for less.
• Critical Illness – we pay your installments for 3 months
• Retrenchment – we pay your installments for 12 months
The following financial obligations or debt can be covered on the ONE Credit Protection Policy:
• Credit Cards
• Overdrafts
At a rate of R2.95 per R1000 unsecured/short-term
and R2.00 per R1000 on mortgages and you can now insure your debt for less.
• Personal Loans
• Home Loans
• Retail Accounts
The following financial obligations or debt can be covered on the ONE Credit Protection Policy:
• Rental Agreement
• Credit Cards
• Maintenance Orders
• Overdrafts
• Personal Loans
For further information please speak to your Broker, Debt Counsellor or alternatively contact your regional ONE office.
• Home Loans
• Retail Accounts
• Rental Agreement
• Maintenance Orders
0861 266 562 admin.debt@one.za.com Terms and Conditions Apply
For further information please speak to your Broker, Debt Counsellor or alternatively contact your regional ONE office.
DEBT REVIEW THE NCR
The National Credit Regulator (or NCR) is in charge of the credit industry. They register:
• Credit Providers
• Debt Counsellors
• Alternative Dispute Resolution Agents
• Payment Distribution Agents
• Credit Bureaus
They also monitor or check up on these registrants to make sure they are sticking to the law. If a registrant is not behaving, they can investigate and ask for fines or even have their registration removed and put them out of business.
DC PROFILE Sumari Fourie
What did you do before becoming a DC?
I worked in FNB for 19 years. The last 5 years I was working in the Debt Review Centre. During the final two years I was an Operations Manager dealing with restructuring of accounts under debt review.
Why did you become a DC?
Working in the bank, I was able to see both sides of debt review –from the Bank’s perspective, as well as the need for assistance from the consumer’s side. In 2018, I decided that I want to do more for consumers.
I really wanted to assist consumers in need and so became a registered Debt Counsellor to help through this wonderful debt review process.
What's the best part of being a DC?
The best part is being able to help someone that is at their wits end and who thinks they have no options. They do!
I love being able to assist financially distressed people to breathe again. It is one of the best feelings to see a consumer who initially thought there was no way out, getting a clearance certificate and being able to start afresh after debt review.
What's the hardest part of being a DC?
The negative connotation of debt counselling due to bad practises of some in the past. Things like Debt Counsellors who were not there for their clients in a time of need. A lot of negative things happened in the past that have unfortunately now created the impression that Debt Counselling is a “bad” thing. Sadly a lot of people do not trust the process.
What mistakes do you see consumers making?
Some consumers delay applying for the process until it is too late and this can make it hard for them to keep their property or vehicle.
For those in debt review, I think it is not communicating with their Debt Counsellors quickly when they encounter difficulties.
Also, clients not making payment or short paying. That’s just tragic.
What helps people finish their debt review successfully?
I would say if a client really commits to the process. It’s also important to understand the agreement. Once you enter debt review, adhere strictly to the repayment plan negotiated by your Debt Counsellor.
Ensure that your monthly payments are made on time. Missing payments will lead to new legal action from creditors and potential asset repossession. That can ruin all your progress.
It’s absolutely vital to stay in touch with your Debt Counsellor. Regularly update us about any changes in your financial situation. We can provide guidance or try adjust your plan if necessary if you give us time.
How are you trying to improve your service to clients?
I think kindness is the most underrated but important skill in business. It's important to actively listen to our clients’ needs and preferences, seek their feedback, and implement strategies to enhance their experience.
I find it is vital to be open to feedback and suggestions from clients, both positive and negative. I am trying to identify and eliminate any unnecessary steps or bottlenecks in our service delivery process and remove them.
This includes providing prompt and clear communication, resolving issues efficiently, and exceeding expectations whenever possible. DCs really need to go beyond generic solutions and we have to adapt our service to meet individual client needs.
We pride ourselves on clear, concise, and timely communication with clients and I like to go the extra mile to delight clients and create a positive personalised experience.
BREAKING NEWS
BUDGET 3.0
After so much drama about the national budget, it seems that most political parties were satisfied with the 3rd version of the SA national Budget.
SA’s Finance Minister Enoch Godongwana, dropped unpopular plans for a VAT increase but kept in place tax bracket plans (which will end up in many people paying more tax if they get a salary increase).
He also loaded more money into levies that we all pay on petrol (which will drive price increases) and had to allow government debt to grow a bit more.
The minister warned that he has had to kick several issues down the line and people could face more taxes next year.
PETROL SET TO DROP ONE MORE TIME
Despite the recently added heavy fuel levy, it seems petrol is still going to drop in June by around 4 cents per litre. Diesel is also set to drop by around 33 cents per litre. Even illuminating paraffin will go down by around 34 cents.
The drops would have been bigger but government needs the income and so has hit motorists and transport firms with a big additional 15 cent/litre tax. Still, this is good news and continues the recent trend. It may however be the last such drop.
What happens next depends on international oil prices, the ongoing US trade tariff war and the value of the Rand vs Dollar. Some economists are already saying we will likely start to see a swing back into petrol price hikes in the near future.
PAWN BROKERS FORCED TO RETHINK THEIR BUSINESS MODEL
The Loan Company vs NCR & NCT
Quite a while back the National Credit Regulator (NCR) took The Loan Company to the National Credit Tribunal (NCT) because they said they were breaking the law.
The NCR had said that The Loan Company was a pawn broker but was advertising loans before being registered as a credit provider with the NCR and was changing interest etc illegally at the time.
The NCT agreed and ruled against the Loan Company and issued a R250 000 fine and ordered people to be repaid etc.
Appealing The Ruling
The Loan Company then appealed the case to High Court but the High Court agreed. The Loan Company then appealed to Supreme Court of Appeal*.
Recently, after hearing the matter, the Supreme Court of Appeal once more ruled in favour of the NCR (and agreed with the NCT) against The Loan Company saying that they
*The Loan Company (PTY) Ltd v The National Credit Regulator and Another (1104/2023)[2025] ZASCA40 (8 April 2025)
had in fact broken the law and ultimately have to change their business practices. The ruling has implications for any unregistered credit provider and all pawn brokers.
Selling Pawned Items For Profit
If a person pawns an item, it is held until they can repay the amount secured. If they cannot do so, then commonly, the pawn broker will sell the item held to recover their money.
However, it is also not uncommon that the item is sold for more than was borrowed or loaned from the pawn broker.
So, who gets the profit?
In the past, the pawn broker always got to keep the profits. In some cases, the pawned item was worth a lot more than the amount loaned. So, it seemed very unfair and this case dealt with this situation.
The ruling given states that any surplus from the sale of an item actually belongs to the client and not to the pawn broker. Since there is an agreement in place about the amount borrowed it sets a limit to how much the pawn broker can keep and how much must be given to the consumer.
Example: You borrowed money and now owe R15,000, but they sold your family heirloom for R17 000. In such a case, the extra R2000 “profit” must be returned to you, not kept by the pawn broker.
Credit Life Insurance
Financial Gains, Client Savings: Collaborate for Success
What We Do
We specialize in providing Credit Life Insurance, Income Protection, and Funeral Cover services to debt counsellors, empowering them and their clients to have more. By referring their clients to us, we not only offer the highest referral fee in the industry, but also provide annuity streams to support their financial growth.
Why Partner With Us?
•Additional Revenue Streams
•Annuity Income
•Retention of Clients
•We take care of Administration
•Compliance Guaranteed
For Debt Counsellors
•A lucrative recurring monthly revenue stream
•Better chance of clients qualifying for debt review
•Little time and no effort – we do the work for you
•User friendly and efficient system
•Enhanced Service Offering
•No Medicals Required
•Continuous Training Provided
•DC Front-End System Integration
For Debt Counselling Clients
•Pay a lower premium for the same benefits – can save your clients thousands of Rands
•Convenience – a single policy covers all your clients’ credit agreements
•Claiming process easy and effortless and facilitated by DCCP
•New loans can be included under this policy
Also covered in the ruling is the fact that any people (or business) that act as a credit provider without registering with the NCR are breaking the law and any loans made are illegal.
In such a case the loan does not have to be repaid and in fact, if people have made repayments, all the money they have paid should be returned to them.
You Don’t Have To Repay Illegal Loans
This is not a new understanding of the NCA but it is a reminder to loan sharks and companies (or private individuals) lending money and charging interest or fees.
If consumers are brave enough to report the illegal loan, then the debt could be written off and fines handed out. The Loan Company argued that at the time of the original matter they had already applied to be registered as a credit provider but the NCR had not registered them yet.
They applied in June 2016 but were only registered in March 2017. Interestingly, the investigation by the NCR started in Feb 2017. They found that The Loan Company had been offering what amounted to credit agreements. Oops.
Although most people are too scared to refuse to repay a loan shark or unregistered credit provider because of possible violent reprisals for doing so, those who are operating as illegal credit providers run the risk of never getting their money back and could certainly never recover their money through the courts or police.
DEBT REVIEW
NCR REGISTERED PDAS
There are currently only 3 Payment Distribution Agencies who are allowed to handle the payment side of debt review for consumers.
DC Partner PDA
Hyphen PDA iPDA
PDAs accept a single payment towards debt from consumers (sometimes called a consolidated payment), and split that payment into smaller chunks and pay the right amount, to the right account, with the right reference number, on the right day for consumers.
They report on the payments (in statements), keep good records and proof of every payment.
iPDA specialises in providing innovative and reliable payment distribution solutions for the debt review industry, ensuring:
• Accurate collection,
• Distribution, and
• Reporting of consumer funds while
• Streamlining operational processes for debt counselors.
Book a demo today and discover how iPDA can elevate your operations! www.ipda.co.za
iPDA’s CEO (Tiaan Hattingh) joined Intuitive Discussions in collaboration with Debt Review with Dummies and he didn’t sugarcoat a thing (thankfully).
He tackled the tough truths that often get ignored, calling out the real issues and offering practical solutions.
Catch Episode 1 now:
YouTube: https://lnkd.in/dGgMapAu
Debt Review with Dummies: https://lnkd.in/d_Xngy-W
facebook.com/groups/allprodc
www.allprodc.org
Thank you for noticing this new notice. Your noticing it has been noted.
Struggling To Find Clients?
Are you a Smaller or Medium Sized Debt Review Practice?
Do you Want or Need More Clients?
Are you struggling to Compete with the Big DC Practices?
R2000 per ticket
INCLUDES: Parking, Snacks, Lunch, & Course Materials
Finwise is an all-inclusive Software System, designed for debt counsellors for professional and efficient Debt Management.
Finwise is a cloud-based system, and can be used on any mobile device, PC, or tablet with internet connectivity. The exceptional workflow and innovative task manager tools saves the user valuable time, through multiple consumer data reporting and easy management. Several integrations such as Legasys, iDOCS, Drex, facilitate effortless administering, and handling of multiple transactions and tasks within one system.
STEP-BY-STEP DREX GUIDE
DREX simplifies the exchange of data and makes managing the debt review process less admin intensive.
The below links take you to step-by-step guides on how to use the DC Portal on DREX.
How to Register on the DC Portal
Introduction to the DC Portal
Accessing a Consumer's Profile
Vantage seeks ambitious, energetic, and intelligent individuals to join its growing team. Join a young and exciting start-up in the financial services industry. If you want to positively impact people's lives and grow your finance career simultaneously, this is your opportunity.
Responsibilities include:
• Perform comprehensive financial assessments with internal analysis tools
• Provide actionable advice/insight and offer suitable financial solutions
• Build and manage relationships with prospects and clients
• Execute all administrative tasks promptly with high accuracy
• Assign client queries with detailed instructions
• Provide high-standard client services to all prospects and clients
• No Cold Calling
What can you expect at Vantage?
• Develop an in-depth understanding of the South African credit industry
• Fast-paced start-up environment
• Rapid career growth and great learning opportunities
• Diversity
• Based in Salt River, Cape Town.
• Basic + Commission + Incentives
Requirements:
• A degree in Finance, Business, Economics, or Accounting is advantageous
• Minimum of 2 years' sales experience
• Experience in debt review
• Good understanding of the South African economy
• Excellent verbal and written communication skills
• Fast learner
• Self-motivated
• Strong mathematical aptitude
• Some work experience would be beneficial, but not essential if all other criteria are met
We are hiring one candidate for this role.
If you do not hear back from us within 2 weeks, please consider your application unsuccessful.
DEBT COUNSELLORS
NORTHERN CAPE
NORTH WEST
WESTERN CAPE
GAUTENG
LIMPOPO
FREE STATE
KWAZULU-NATAL
EASTERN CAPE
MPUMALANGA
Tel: 086 111 6197
Fax: 021 425 6292 info@creditmatters.co.za
www.debtbusters.co.za
www.zerodebt.co.za
www.debtbusters.co.za
info@debtbusters.co.za
Email:
www.zerodebt.co.za
www.zerodebt.co.za
www.debtbusters.co.za
info@debtbusters.co.za
Credit Matters
South Africa’s Leading Debt Counsellors NCRDC533
14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197
Fax: 021 425 6292 info@creditmatters.co.za
Tel: 087 701 9665
Email: help@zerodebt.co.za
www.zerodebt.co.za
www.debt-therapy.co.za
LEGAL
Liddles & Associates
“If you do what you’ve always done, you’ll get what you’ve always gotten.” - Tony Robbins
(T) +27 87 138 3275 (E) quintin@liddlesinc.com
www.liddlesinc.com
Steyn Coetzee Attorneys / Prokureurs
Adri de Bruyn 11 Market Street / Markstraat 11, Paarl, 7646
Tel: 021 872 1968
Fax: 021 872 2678 adri@steyncoetzee.co.za
RM Brown and Associates 16th Floor, The Pinnacle Cnr Strand & Burg St Cape Town
Tel: 021 202 1111, f: 021 425 0875
Email: roger@rmbrown.co.za
Innovative, tailored and focused legal services to suit you as the individual, and your business.
010 030 0698 | 010 035 0855 www.crawfordharris.co.za 57 Conrad Street | Florida | Roodepoort
Jus�n �an Der Linde
1st Floor Icon House 24 Hans Strijdom Street Cape Town 8001
079 6977 259
jus�n��dla�orneys.co.za
Assisting small to large debt counselling businesses with their legal applications on a National Scale.
We pride ourselves on personal attention and service excellence.
Levesh Govender Tel: 071 364 1475 eMail: levesh@lglaw.co.za
BUREAUS
Effective Intelligence sardagh@e-intelligence.com
Fides Cloud Technologies craig@fidescloud.co.za
Finch Technologies chris@finchinvestments.co.za
I-Bureau Services abrie@ibureau.services
IDR South Africa shane@v-report.co.za
iFacts sonya@ifacts.co.za
Inoxico support@inoxico.com
Kudough Credit Solutions chrisjvr@kudough.co.za
Lexisnexis Risk Management kim.bastick@lexisnexis.co.za
Lightstone chrisb@lightstone.co.za
Loyal1 tshepiso@loyal1.co.za
Managed Integrity Evaluation
marelizeu@mie.co.za
Maris IT Development marius@marisit.co.za
National Validation Services info@nvs-sa.co.za
Octagon Business Solutions gregb@octogon.co.za
Omnisol Information Technology info@verifyid.co.za
Payprop Capital johette.smuts@payprop.co.za
Right Cover Online cto@rightcover.co.za
Searchworks 360 skumandan@searchworks360. co.za
Smart Information Bureau info@smartbureau.net
ThisisMe juan@thisisme.com
TPN Group michelle@tpn.co.za
Trans Africa Credit Bureau
clintonc@transafricacb.co.za
Transaction Capital Credit Health
DavidD1@tcriskservices.co.za
VeriCred Credit Bureau sumein@vccb.co.za
WeconnectU
johann@weconnectu.co.za
Zoia Consulting sipho@dots.africa
C O N T A C T D E T A I L S DEBT REVIEW NIMBLE GROUP
Dear Debt Counsellors,
RE: NIMBLE DEBT REVIEW CONTACT INFORMATION, ESCALATION PROCESS AND BANKING DETAILS.
Email & Task Type
Forms 17.1 and 17.7
This letter serves to communicate to the Credit industry to use the following contact details for Nimble when processing Debt Review related applications, enquiries, queries and complaints escalation process.
Kindly take note, Nimble hereby consents to service all legal documents applicable to Debt Review herein by way of email.
Contact Details
drcob@nimblegroup.co.za
Forms 17.2, Proposal Summaries, Cascade plans & Court orders drproposal@nimblegroup.co.za
Forms 17.2 Rejection, 17.W & Form 19 drtermination@nimblegroup.co.za
Forms 17.3, General queries, settlements, balance, refunds, statements, Paid up letter request & reckless lending allegations, payment allocation queries & Complaints drqueries@nimblegroup.co.za
DEBT REVIEW DEPARTMENT CONTACT NUMBERS:
JHB Office: +27 87 250 5533
CPT Office: +27 21 830 0711
CUSTOMER CARE DEPARTMENT CONTACT INFORMATION:
CPT Office: +27 87 286 0223
Info@nimblegroup.co.za
DEBT REVIEW ENQUIRIES ESCALATION MANAGEMENT ORDER CONTACT DETAILS
Kindly note that escalations must only be done once you have sent your request to the above-mentioned contact email addresses and if your requests are out of SLA in lieu Debt Review forms response business days stipulated in the NCR Act.
1ST Line escalation
Aletta Molelekeng
Team Manager: Process Recoveries
D: +27 87 283 3210
E: AlettaM@nimblegroup.co.za
2ND Line escalation
Sharonne Dirk
Ops Manager: Customer Care & Process Recoveries
D: +27 21 830 0713
E: SharonneD@nimblegroup.co.za
3RD Line escalation
Zivia Koff
Ops Executive: Customer Care & Process Recoveries
D: +27 21 492 4554
E: ZiviaK@nimblegroup.co.za
It is of utmost importance that debt review documentation is sent to the correct email address to ensure timeous feedback and action.
CAPITEC BANK CONTACT DETAILS
Further to the above, please ensure that only the channel email address applicable to the documents being submitted is used. Sending emails to multiple email addresses will result in a delay or even no feedback or action.
CAPITEC BANK ESCALATION CHANNELS
1 Jolene Pieters Team Leader: Debt Review (Court Orders/Forms/Inclusions) JolenePieters@capitecbank.co.za 2 Cindy Mauritz Manager: Debt Review CindyMauritz@capitecbank.co.za
3 Carolina Visser Manager: Process Recoveries CarolinaVisser@capitecbank.co.za Proposals
1 Meghan Bruiners Team Leader: (Proposals) MeghanBruiners@capitecbank.co.za
2 Cindy Mauritz Manager: Debt Review CindyMauritz@capitecbank.co.za
3 Carolina Visser Manager: Process Recoveries CarolinaVisser@capitecbank.co.za General Enquiries, Refund/cancellation requests , Termination queries, Updated COB’s, Payment queries
1 Nathan Slaverse Team Leader: Enquires Nathanslaverse@capitecbank.co.za 2 Carolina Visser Manager: Process Recoveries CarolinaVisser@capitecbank.co.za
1 Mfundo Xaba Officer: Market Conduct Oversight MfundoXaba@capitecbank.co.za
2 Dries Olivier Manager: Market Conduct and Oversight DriesOlivier@capitecbank.co.za
Reckless Lending Queries
1 Whitney Jardine Team Leader: Recoveries Risk Support WhitneyJardine@capitecbank.co.za
2 Zayaan Jurgens Manager: Recoveries Risk Support ZayaanJurgens@capitecbank.co.za
Credit insurance claims
1 Grant Griffith Jessica Rademeyer Kanyisa Mbiza Team Leader: Insurance Claims GrantGriffiths@capitecbank.co.za JessicaRademeyer@capitecbank.co.za KanyisaMbiza@capitecbank.co.za
2 Brigitte October Performance ManagerInsurance Claims BrigitteOctober@capitecbank.co.za
Telephonic queries lodged
1 Laetitia Pretorius Team Leader: CCS Queries LaetitiaPretorius@capitecbank.co.za
2 Tracey Govender Manager: Recoveries Administration TraceyGovender@capitecbank.co.za
Sincerely,
17.1, 17.2, Proposals, General correspondence: debtcounselling@africanbank.co.za
To register for Legal Web Access: lwac@africanbank.co.za
Reckless Lending investigations: RLA@africanbank.co.za
DETAILS COMING SOON For more
ESCALATION PROCESS
erminations@absa.co.za
ebtreviewqueries@absa.co.za
DC QUERY PROCESS
NEDBANK DRRS
Debt Counselling Query Resolution Contact Points and Escalation Process
Email submissions (Level1)
Email: DebtCounsellingQueries@nedbank.co.za
To be used as a first point of contact for all written communication
Call centre (Level 1: Alternative) Tel: 0860 109 279
To be used as a first point of contact for all telephonic communication
Attended to by Queries Specialist (Level 2: First Escalation) dcescalation1@nedbank.co.za
To be used only where no resolution is found from first point of contact after 5 business days
Attended to by Team Leader and Queries Specialist (Level 3: Second Escalation) dcescalation2@nedbank.co.za
To be used only where no resolution is found from the first escalation after 5 Business days
Attended to by Support and Escalation Manager (Level 4: Final escalation) nbdcescalations@nedbank.co.za
To be used only where no resolution is found from the second escalation after 5 Business days
proposals@consumerfriend.co.za