Maximize Operational Efficiency and Build Customer Loyalty.
74% of the total revenue growth for the most successful financial institutions comes from their core business — principally, new revenue from their existing customers.
Customers will compare you to the best experience they had, regardless of industry. We help financial services institutions rival digital-first competition, with experiences expected out of world class brands.
Securely transform operations with technology:
Maximize the value of your existing capabilities and realize the benefit of new technology with intelligent automation that reduces business risk while staying compliant with changing industry regulations.
Modernize the payment and billing experience: Capitalize on one of the most common customer touch points to take the bill to payment journey beyond a transactional experience. Unlock the full potential of a personalized payment experience with purpose to drive sustainable growth.investments
The most important piece is your customer— and managing across the journey is key. We were able to do that very successfully with CSG every step of the way.
and generating new revenue streams.
In 2024, organizations should see friction as an opportunity to provide greater customers experiences and plan for it rather than avoid it.Eric Carrasquilla President of Customer Experience, CSG
Enable customer choice and create effortless experiences: Personalize customer interactions with AI-driven insights and streamline billing and payment processes for both B2C and B2B customers. Leverage customer journey management across all channels to nurture loyal relationships and drive recurring revenue.
Be easier to do business with, digitally
Deliver intelligent digital experiences and connect with customers in their moment of need with timely, contextual communications. Leverage connected data an an-award winning decisioning engine to entice customers to choose your brand, repeatedly.
Reduce business risk and mitigate fraud
Staying ahead of the latest fraud schemes is a constant source of concern for financial services institutions. With our solutions, you can add secure payment acceptance and processing on any channel, while diversifying communications with real-time, targeted messaging to keep customers and employees informed of potential fraud.
Simplify the bill to payment journey
Do not neglect your most powerful competitive advantage-existing customers. Take advantage of common touchpoints that often fail to meet consumer expectations and proactively engage customers where they prefer, delivering an effortless experience expected out of world-class brands.
Digital fraud is at an all-time high, up 382% since the pandemic. To keep this number from increasing, organizations will need to prioritize fraud prevention in 2024, which won’t just be an opportunity to protect their customers but to streamline all payment processes.
Sukanya Madhavan Chief Product and Technology Officer, Payments, CSG
Your Toughest Challenges, Solved.
Measurable Results, Quickly
Our solutions sit at the core of some of the world's largest financial services institutions.
43% Improvement in loan onboarding delivers greater than $5M a year for a leading bank $118 Billion the amount of CSG processed payments in 2023
54 Million USD saved per year for leading North American bank from a 25% reduction in number of fraud cases
43% Reduction in contact center calls for global tech company with intelligent call center routing
Unify Business Processes With Our Suite of Solutions for Financial Services
REVENUE MANAGEMENT & MONETIZATION
Monetize various business models such as subscription-based and on-demand services with scalable billing solutions that can handle size, complexity, and future growth needs.
QUOTE & ORDER
Automate the quote-to-cash process with a CPQ designed for business complexity.
DIGITAL PARTNER MANAGEMENT
Drive revenue growth and build thriving partner ecosystems in a single end-to-end partner management solution.
About CSG
CUSTOMER EXPERIENCE & RETENTION
Drive effortless experiences with every interaction through an intelligent and data-driven customer journey management platform.
BILL PRESENTMENT & EXPLANATION WITH GENERATIVE AI
Elevate customer satisfaction by guiding them through their bill to understand their charges.
ENGAGEMENT CHANNELS
Speak as one brand, to one customer, in every digital touchpoint by connecting communication channels.
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. Our customer experience, billing and payments solutions help companies of any size make money and make a difference. With our SaaS solutions, company leaders can take control of their future and tap into guidance along the way from our fiercely committed and forward-thinking CSGers around the world.
Want to be future-ready and a change-maker like the global brands that trust CSG? Visit csgi.com to learn more.