An Interaction Strategy (Not Just Messaging) That Moves Customers
The problem isn’t reach—it’s relevance. Your customers aren’t short on messages. They’re short on time. With 100+ emails, texts and notifications hitting them every day, only the most relevant and timely messages break through and drive them to act.
That’s where CSG Xponent stands apart.
Better customer engagement isn’t about sending more messages. It’s about creating meaningful, real-time interactions that drive action when it matters most.
Xponent acts as your control center for orchestrating truly personalized outreach— powered by real-time behavior, across any channel, at the individual level.
Features
Message Authoring
Dynamictemplatesandmodular contentblocksletteamslaunch andoptimizemessagesquickly— noITordevdelays,nomarketing bottlenecks.Xponentintegrates withyourexistingdesign systems,empoweringbusiness userstolaunch,optimizeand coordinatemessageswithfull controlandconsistency acrosschannels.
Generative AI Content Creation
Draft,rewriteandpersonalize messagesatscalewithbuiltinAI—notoolhopping,one streamlinedworkspace.From ideationtotesting,Xponent makescontentcreationfaster andeasier
Cross-Channel Strategy & Control
When care, marketing, billing and ops all send messages on their own, the customer receives a disjointed, frustrating experience. Xponent helps you manage frequency, timing and channels so your brand feels connected—not like it’s sending mixed signals.
OmnichannelDelivery
Sendtherightmessage, ontherightchannel,atthe rightmoment—basedon theindividualcustomer
Why Use CSG Xponent?
Act on customer signals—instantly. Deliver timely, relevant messages driven by real-time behaviors and context.
All teams, one platform. Coordinate marketing, care, and more—without slowing down.
Lightning fast, enterprise ready. Billions of secure, compliant interactions at the speed brands need.
Works with what you have. Integrates easily with your existing tech stack—no rip-and-replace.
Results From Customers
3x
higher SMS response rates by triggering messages based on real-time customer behavior
What You’ll Gain
2M
monthly revenue lift from sending fewer, more personalized and precisely timed emails
26% increase in click-through rates by using dynamic content tailored to customer needs
Higher revenue from effective cross-sell, up-sell, and proactive, lifecycle-aware messaging.
Lower costs through automation and digital channel shift.
Stronger loyalty with consistent, relevant communication.
Stop sending more. Start sending what matters. Ready to take control?
Learn more about CSG Xponent