Fuel Growth & Transform Experiences

COMPELLING COMMUNICATOR

Fuel Growth & Transform Experiences From Connectivity to Post-Acquisition Customer Engagement with CSG

Evolve into a Digital Service Provider (DSP) CSG Ascendon is the only unified cloud-native platform that seamlessly combines revenue management, customer experience management, and AI-powered analytics.

We help CSPs create new revenue streams, accelerate time-to-market and meet customers in the moments that matter most—all while reducing costs.

Why Now? The transformation to a CSP demands reducing OpEx, enhancing customer experiences and monetizing every interaction through partner-driven solutions.

By adopting a cloud-native, modular approach, CSPs can unlock sustainable growth and prepare for future innovations.

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Unlocking the Potential of a Unified Platform

Maximizing Every Interaction

Reduce OpEx and Drive Customer Value

CSG Ascendon integrates every phase of the customer lifecycle—from seamless onboarding to proactive support—turning customer touchpoints into revenue-generating opportunities. Our AI-powered insights ensure every offer is timely, relevant and value-driven.

The customer experience is not just about selling a service—it's about ensuring ongoing value delivery, reducing operational costs through automation, and transforming traditional processes with real-time visibility and efficiency.

With Ascendon, leverage the power of your billing data to fuel deeper insights and craft more targeted customer experiences. Use personalization at scale to create omnichannel engagement and stay ahead of customer needs—predicting and preventing churn with proactive solutions.

©2024 CSG Forte Payments, Inc. and/or its affiliates (“CSG Forte”)

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Comprehensive Solution for Growth

Seamless Onboarding & Engagement

Make Onboarding Effortless

New customers receive easy-to-follow instructions to get started, empowering them from the first interaction. This proactive approach also seamlessly integrates the upselling value-driven offers, such as partner-driven bundles, into the customer journey experience.

Post-Acquisition Loyalty & Growth

Post-acquisition customer engagement is critical—the focus is on keeping customers engaged through personalized recommendations, proactive churn management and exceptional service, turning transactions into relationships that maximize customer lifetime value.

Monetize Partner Services in Real Time

Accelerate Revenue with Partner Ecosystems

Ascendon enables CSPs to deliver bundled offerings and partner-driven services dynamically. Partnerships aren’t just managed—they’re monetized in real time. With modular, cloud-native solutions, CSPs can deliver dynamic partner-driven bundles, enhance customer experiences and drive sustained growth—all while preparing for the future of 6G. Monetize partner ecosystems in real time and unlock new revenue streams with CSG’s scalable platform.

Key Features

Real-Time Decisioning and Journey Orchestration.

Modular Integration of Partner Services.

IMPACT

85% ©2024 CSG Forte Payments, Inc. and/or its affiliates (“CSG Forte”)

Faster service launch, transforming each customer interaction into a profitable opportunity.

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Hyper-Personalized Customer Engagement

AI That Monetizes

Key Features

Real-world AI applications allow CSPs to convert customer insights into real-time actions that drive value.

360-Degree Customer View for Unified Data AI-Driven Proactive Notifications

Every touchpoint—whether it’s browsing, managing services or billing—is personalized and connected, enhancing retention and loyalty by 10-15%.

IMPACT

From insights to impact, each proactive service enhances growth, driving 80% of revenue from existing customers.

Monetize Any Business Model

Become More Resilient

Elevate the Customer Experience

Reduce Costs

Drive rapid ROI by monetizing any business model to any customer.

Reduce operational vulnerabilities and enjoy rapid deployment, flexibility and scalability.

Deliver unified, personalized customer experiences across all channels.

Minimize infrastructure costs, eliminate large upfront capex, reduce total cost of ownership.

Reduced time-to-market

Proven autoscaling to

Boost conversion rates by up to

Infrastructure costs reduced by

by 85%

20X

30%

15%

The Cloud-Native SaaS Monetization Platform

©2024 CSG Forte Payments, Inc. and/or its affiliates (“CSG Forte”).

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Building the Future with Ascendon

From Complexity to Efficiency: Reducing OpEx to Fuel Growth Seamless Integration Across the Entire Customer Lifecycle With Ascendon, CSPs can replace siloed, manual workflows with automated, integrated processes that cut costs and boost efficiency. This shift from complexity to efficiency helps to accelerate time-to-market and create flexible business models that drive growth.

Driving Customer Loyalty: From Customers to Champions Turn every post-acquisition interaction into a sustainable revenue opportunity. With AI-driven personalization, proactive notifications and loyalty programs, Ascendon ensures every stage of the customer journey contributes to growth—making customers into champions who drive long-term profitability.

©2024 CSG Forte Payments, Inc. and/or its affiliates (“CSG Forte”).

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Ready to Transform Every Interaction into a Monetized Opportunity?

CSG Ascendon is the growth engine CSPs need to optimize the customer lifetime value, delivering real-time personalized experiences, reducing operational costs and driving sustained growth.

CSG Ascendon OMNI-CHANNEL INTERACTION

Email

Print

Mobile Apps

Voice

MONETIZATION

Chat CAI

Messaging

Social

Web

CUSTOMER EXPERIENCE MANAGEMENT

Catalog & Order Management

Revenue Management

Communication Management

Individual Customer Profiling

Real-time Rating & Charging

Digital Commerce

Journey Decisioning

Journey Optimization

Connected Consumer Reporting & Analytics AI

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CLOUD-NATIVE

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SAAS

Accelerate Time-to-Market and Maximize Revenue—Contact Us Today!

©2024 CSG Forte Payments, Inc. and/or its affiliates (“CSG Forte”)

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