Fuel Growth & Transform Experiences
From Connectivity to Post-Acquisition
Customer Engagement with CSG
Evolve into a Digital Service Provider (DSP)
CSG Ascendon is the only unified cloud-native platform that seamlessly combines revenue management, customer experience management, and AI-powered analytics. We help CSPs create new revenue streams, accelerate time-to-market and meet customers in the moments that matter most—all while reducing costs.
Why Now?
The transformation to a CSP demands reducing OpEx, enhancing customer experiences and monetizing every interaction through partner-driven solutions.
By adopting a cloud-native, modular approach, CSPs can unlock sustainable growth and prepare for future innovations.
Unlocking the Potential of a Unified Platform
CSG Ascendon integrates every phase of the customer lifecycle—from seamless onboarding to proactive support—turning customer touchpoints into revenue-generating opportunities. Our AI-powered insights ensure every offer is timely, relevant and value-driven.
The customer experience is not just about selling a service—it's about ensuring ongoing value delivery, reducing operational costs through automation, and transforming traditional processes with real-time visibility and efficiency.
With Ascendon, leverage the power of your billing data to fuel deeper insights and craft more targeted customer experiences. Use personalization at scale to create omnichannel engagement and stay ahead of customer needs—predicting and preventing churn with proactive solutions.
2
Comprehensive Solution for Growth
Make Onboarding Effortless
New customers receive easy-to-follow instructions to get started, empowering them from the first interaction. This proactive approach also seamlessly integrates the upselling value-driven offers, such as partner-driven bundles, into the customer journey experience.
Post-Acquisition Loyalty & Growth
Seamless Onboarding & Engagement
Post-acquisition customer engagement is critical—the focus is on keeping customers engaged through personalized recommendations, proactive churn management and exceptional service, turning transactions into relationships that maximize customer lifetime value.
Monetize Partner Services in Real Time
Ascendon enables CSPs to deliver bundled offerings and partner-driven services dynamically. Partnerships aren’t just managed—they’re monetized in real time. With modular, cloud-native solutions, CSPs can deliver dynamic partner-driven bundles, enhance customer experiences and drive sustained growth—all while preparing for the future of 6G. Monetize partner ecosystems in real time and unlock new revenue streams with CSG’s scalable platform.
Key Features
Real-Time Decisioning and Journey Orchestration. Modular Integration of Partner Services.
Hyper-Personalized Customer Engagement
AI That Monetizes
Real-world AI applications allow CSPs to convert customer insights into real-time actions that drive value.
Every touchpoint—whether it’s browsing, managing services or billing—is personalized and connected, enhancing retention and loyalty by 10-15%.
360-Degree Customer View for Unified Data AI-Driven Proactive Notifications Key Features
IMPACT
From insights to impact, each proactive service enhances growth, driving 80% of revenue from existing customers.
Building the Future with Ascendon
From Complexity to Efficiency: Reducing OpEx to Fuel Growth
Seamless Integration Across the Entire Customer Lifecycle
With Ascendon, CSPs can replace siloed, manual workflows with automated, integrated processes that cut costs and boost efficiency. This shift from complexity to efficiency helps to accelerate time-to-market and create flexible business models that drive growth.
Driving Customer Loyalty: From Customers to Champions
Turn every post-acquisition interaction into a sustainable revenue opportunity. With AI-driven personalization, proactive notifications and loyalty programs, Ascendon ensures every stage of the customer journey contributes to growth—making customers into champions who drive long-term profitability.
