CSG Digital Partner Management eBook

Protecting Margins at Every Stage of the Partner Lifecycle

Communication service providers (CSPs) today are looking to expand their partner ecosystems to maintain relevance and unlock new revenue streams. But in a competitive landscape, how can you do this effectively and gain a competitive edge?

Companies like Netflix and Meta are tapping into users’ desires for instantaneous communication and connectivity, while hyperscalers have established themselves in previously operator-dominated markets.

250+ customers

Embrace adaptability, innovation, and seamless partner collaboration with CSG Digital Partner Management.

A Comprehensive Solution for Digital Partner Management

To stand out in this environment, underlying business models and platforms must evolve to enable CSPs to blend digital services with traditional services, using their network to bundle services together and offer a personalized, unique and compelling value proposition alongside these new players.

Trusted by over 250 customers including top 20 operator groups, Digital Partner Management has been designed to help CSPs to do exactly that. As one of the industry’s most widely deployed SaaS partner management platforms, it provides:

A comprehensive solution for frictionless partner management, empowering CSPs to collaborate effectively with partners, streamline processes, and accelerate revenue growth.

The ability to expand your B2B2X partner ecosystem beyond telco with any third party: resellers, IoT and content providers, hyperscalers, edge providers and more.

The Power of Digital Partner Management

Full flexibility by scaling as fast as your business demands with cloud SaaS deployment options.

Onboard a Diverse Range of Partners Quickly and at Scale

Eliminate onboarding friction with a self-service portal underpinned by a proven, flexible and scalable rating, billing and settlements engine. Quickly activate a high volume of diverse partners for rapid revenue generation without manual intervention, and launch new products and services in days.

Recognize Revenue Fast with Sophisticated Monetization and Settlement

Our robust settlement engine supports multi-party revenue sharing, a wide range of payment models, and reverses the effects of full or partial consumer refunds. Eliminate manual errors and expedite partner payments, reducing revenue leakage to less than 1%.

Empower Partners with Real-Time Insights

CSG empowers your partners by providing them with real-time access to usage data, billing statements, and relevant information. This transparency and trust enables partners to make informed decisions, optimize their participation in the ecosystem, and contribute to its growth.

Streamline the Partner Lifecycle

Managing the entire partner lifecycle from onboarding to settlement and beyond can be time-consuming and frustrating, with CSPs juggling multiple platforms and struggling to maintain visibility and control.

n With Digital Partner Management, CSPs can:

n Centrally manage partner rates and agreements

n Collect and process events in near-real time

n Bill, invoice and manage financial transactions with partners, and monitor business performance.

n Manage TAP and BCE roaming from a single system.

This comprehensive approach reduces operational costs, improves partner satisfaction, and ensures that all partners are engaged and contributing to the overall success of the ecosystem.

Expand Your Market and Grow Revenue with

Dynamic B2B2X Offers

In a competitive market, CSPs must constantly innovate and adapt to meet the evolving needs of their customers. With Digital Partner Management, you can create dynamic B2B2X offers by incorporating partner services into your own offerings, and monetize a broad spectrum of connected digital services, from autonomous cars to virtual reality.

Revenue share models incentivize partners to deliver quality content at speed, empowering you to choose the best partners to work with while ensuring your customers access the most compelling offerings.

Reduce Operational Costs and Scale with SaaS

Digital Partner Management’s cloud-based SaaS deployment option offers CSPs the flexibility and scalability they need to adapt to changing market demands and partner requirements. This eliminates the need for significant infrastructure investments and reduces operational costs associated with maintaining and upgrading on-premises systems. There’s no need for multiple tools or high overhead costs as your number of partners increases.

CSG’s solution integrates with existing systems and platforms, enabling streamlined data exchange and collaboration, fostering interoperability, and enhancing overall partner management capabilities.

Gain Expertise and Support from CSG’s Industry Leadership

Digital Partner Management is backed by CSG’s deep expertise in revenue and partner management. This expertise ensures that you receive the support and guidance you need to maximize the value of your partner ecosystem. Our commitment to innovation and continuous improvement ensures that CSG remains at the forefront of partner management solutions, enabling you to stay ahead of the curve and thrive in these ever-evolving ecosystems.

Build a Thriving Partner Ecosystem With CSG