Create Ecosystems of Connection with CSG

Maximize Efficiency, Amplify Revenue, and Deepen Customer Connections.

80% of consumers say AI is changing their expectations for service and 66% are willing to switch providers for a better digital experience.

Customers are frustrated with legacy communication services that are slow to adapt to new needs. We help communication service providers (CSPs) transform from traditional connectivity providers to platform-driven service companies (ServCos).

Harness the power of ecosystems: Build and monetize dynamic ecosystems that connect everything - people, things, businesses - through B2B2x services and digital marketplaces

Monetize the edge and network slices: Capitalize on the potential of edge deployments and network slices to deliver innovative services and experiences. By leveraging our solutions, you can unlock the full potential of your network infrastructure, capturing the true value of investments and generating new revenue streams.

The fact that we are agile and nimble, and able to configure products very quickly meant that our customers are getting speed-to-market advantage.

Previously, each customer needed a custom build. Now, most is standardized, saving time and cost.

Embrace AI-driven empathy: Deliver intelligent and proactive yet empathetic experiences that exceed customer expectations. Personalize customer interactions with AI-driven insights and streamline billing and payment processes for both B2C and B2B customers. Leverage customer journey management across all channels to nurture loyal relationships and drive recurring revenue.

Head of Domestic and Global Wholesale Vodafone New Zealand

Three Group Solutions

Unlock revenue potential

Cater to a wider range of customer needs by expanding your service portfolio with new lucrative services that enhance customer loyalty. Seize market opportunities as they emerge and quickly bring innovative services to market with support for any service and any business model powered by 5G, edge, cloud and AI.

Future-proof your network

Rely on a market-leading security framework to protect your systems, your data and your customers. Guarantee a robust foundation for a future-proof digital ecosystem with unmatched availability, scalability, and performance with cloud-native architecture.

Deliver intelligent digital experiences

Connect with customers in their moment of need and equip team members with timely, contextual communications by leveraging connected data and an award-winning decisioning engine that makes problem resolution simpler and less costly.

Enable speed to market and adapt quickly

Adapt to changing market conditions, scale your operations, and capitalize on evolving market and customer expectations with standard compliant platforms. CSG is a key contributor to TM Forum and GSMA and upholds platform compliance across 3GPP, GSMA and TM Forum.

We selected CSG for its proven ability to deliver scalable solutions that will help us bring innovative products and services to market quickly.

Three Group Solutions

Your Toughest Challenges, Solved.

Measurable Results

Our solutions sit at the core of some of the most demanding networks in the world.

40 Million subscribers migrated to CSG platform for leading Tier 1 North American Operator

57 Million migrated subscribers in 52 hours for leading EMEA operator

624% Increase in mobile data revenue for leading Axiata group operator

336% Increase in new offer redemption for leading Tier 1 North American Operator using journey orchestration

+$800 Million in international settlements annually for Australia's largest operator

Ecosystems of Connection Across CX, Revenue Management, and Payments Solutions

REVENUE MANAGEMENT & MONETIZATION

Monetize all possible business and pricing models, including transaction-based, value-based, network slicing and edge models.

NETWORK SOLUTIONS

Seamlessly evolve to 5G with support for 4G PCRF, 5G PCF, and 5G CCS on one platform.

DIGITAL PARTNER MANAGEMENT

Drive revenue growth and build thriving partner ecosystems in a single end-to-end partner management solution.

CUSTOMER EXPERIENCE & RETENTION

Drive effortless experiences with every interaction through an intelligent and data-driven customer journey management platform.

QUOTE & ORDER

Automate the quote-to-cash process with a CPQ designed for the telco market.

BILL PRESENTMENT

& EXPLANATION WITH GENERATIVE AI

Elevate customer satisfaction by guiding them through their bill to understand their charges.

Ignite Your Digital Evolution with CSG

Gartner Magic Quadrant CPQ

Forrester Wave Journey Orchestration Leader

Spark Matrix CCM Leader

Ready For ODA Award

Forrester Wave Real-Time Interaction Contender

Big Innovation

Award

Best of Breed API

About CSG

"CSG Quote & Order CPQ is the best solution evaluated in this report for the complex requirements of B2B telecommunications providers.”

CSG’s offering strengths include “connecting the data, analyzing journey behavior, including a visualization of which steps have the biggest impact on the overall journey; and analyzing business impact.”

CSG’s customer engagement channels help “organizations enhance customer engagement, reduce churn, reduce operating expenses, easily launch new digital services and enter new markets efficiently.”

CSG was honored to be awarded “Ready for ODA Status” at DTW 2023 by TM Forum. CSG has always been at the forefront of adopting ODA key principles and standards, and we continue to pave the way for a more innovative, customer-centric and competitive landscape.

The report states CSG's “expertise in customer journey design and analytics, business rules logic, and communications cadence."

Recognized for its open, integrated, and modular SaaS platform that empowers CSPs with the configurability and scalability required to boost the value of their 5G investments.

CSG was highlighted for its user-friendly experience for developers and additionally named a runner-up for Overall API Assessment, API Set: Specifications and Developer Roadmap.

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. Our customer experience, billing and payments solutions help companies of any size make money and make a difference. With our SaaS solutions, company leaders can take control of their future and tap into guidance along the way from our fiercely committed and forward-thinking CSGers around the world.

Want to be future-ready and a change-maker like the global brands that trust CSG? Visit csgi.com to learn more.