Reduceconfusionandcost relatedtobillinginquiries
SayHellotoProactiveBillingCommunication withCSGBillExplainer
Monthlychangestothebillaren’tcommunicatedwell--50%ofcalls intothecontactcenterarebilling-related,byfarthelargestdriverfor contactcentervolumesandoftenresultinapoorexperience.Today’s billsarenotavalue-driveninteractionandleavecustomersatrisk ofchurning.Whatifyouproactivelyengagedat-riskcustomerswitha summaryoftheirbillingstatementthatclearlywalkedthemthrough theirchanges—andreducedtheircontactratetosaveyourbusiness millionsinoperatingcosts?
Leveraging40+yearsofexpertiseinbillingandcustomerexperience (CX)innovation,CSGBillExplainerutilizesgenerativeAItoproactively assistcustomersincomprehendingthewhatandthewhyrelatedto changesintheirbills,usingsimpleandconciselanguage.
How does it work?
Detectchangesinmonth-to-monthbillsanddetermineatrisk customerswhohaveahighpropensitytochurnthatneedtobe treatedinaproactivemanner.
Notifytargetedcustomersproactivelyintheirpreferredchannel. Turncomplexstatementinformationintonaturallanguagewithout havingtomanuallyhardcoderulesandcontent.
Explainthewhybehindbillchanges andeaseconfusionwitha dynamicmicro-siteuserexperience,allwithoutrequiringalogin.
*New*Answerquestionsaboutyourcustomers’billwitha personalized,AI-poweredbillassistantthatenhancesuser engagementforadeeperunderstandingoftheirbill.
Enhancechannelperformanceandcommunicationeffectiveness withreportingonsuccessmetricsandaunifieddatastorewithoutof-the-boxmetrics.
The Bill Explainer Advantage
AlleviateFriction
and
Calls totheContactCenter
BillExplainerhasreducethecontactrateby18% foronecustomer,resultinginmillionsinannual savingsbymakingiteasierforcustomerstoselfserveandcomprehendcomplexbills,withrelevant contextualexplanations.Usersdonotneedto provideloginorauthenticationtoaccessBill Explainer,eliminatingacommonpainpointfor customersandencouragingdigitaltooladoption.
Buildbrandequitythroughbilling transparency
Givecustomersareasontotrustyourbrandby proactivelycommunicatingmorethanjustbasic factsforthereasonsbehindchangesonmonthly subscriptionbills.*New*Allowcustomerstoask questionsandgetimmediateanswersrelatedto billingchangestocreateatransparent, personalizedandmemorableexperience
ChannelPerformance,AllinOnePlace
LeverageBillExplainer'schannelperformance dashboard,toaccessacentralized,unified datastorewithout-of-the-boxchannel-specific performancemetricstoquicklydetermine effectiveness.
AboutCSG
CSG Bill Explainer is recognized for its AI-Driven solution as a winner of the 2024 BIG Innovation Awards
Configure the Tool to: Accept payments
Display personalized upsell and cross-sell opportunities.
Connect to AI-driven customer support chat And More*
* Additional features may require customer authentication but would connect Bill Explainer even more seamlessly into your brand’s digital experience.
IntegrateandScaleSecurely WithoutaRip-and-Replace
Integrateintoanybackendsystemeasily,without oftheboxconnectorstomostbillingsystems.Bill Explainercanbedeployedinasfewas30days giventheflexibledeliveryformatanddata manipulation.*New*Reachyourentirecustomer basebyeasilytranslatingcontentintoavarietyof languageswithrelevanttoneofvoicewiththe powerofgenerativeAI.
CSGempowerscompaniestobuildeffortlessexperiences, makingiteasierforpeopleandbusinessestoconnectwith,use andpayfortheservicestheyvaluemost.Ourcustomer experience,billingandpaymentssolutionshelpcompaniesof anysizemakemoneyandmakeadifference.
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