2023 CSG Global Impact Report

2023 GLOBAL IMPACT REPORT

Empowering a Bold Future Sustainability and momentum for people and planet.

1

Contents

The way we do business today has a profound impact on tomorrow.

CSG is dedicated to a global culture of sustainability with an eye on measurable outcomes. We are committed to our people and our future.

This commitment entails fostering a sense of responsibility empowering individuals to make positive contributions to the well-being of the planet and our customers worldwide.

Message from the CEO

03

About CSG

04

Employee Experience

06

Inclusion & Impact

11

Global Impact

22

Digital Inclusion

33

Environmental Stewardship

37

Governance

43

Reporting

47

Appendix

49

2

Message from the CEO

About CSG

Employee Experience

Inclusion & Impact

Global Impact

Digital Inclusion

Environmental Stewardship

Our Commitment to Empowering a Bold Future

Also in 2023, we further engaged with several ESG-reporting organizations including The Sustainability and Accounting Standards Board (“SASB”) and the Task-Force for Climate-Related Financial Disclosure (“TCFD”) frameworks, publishing our second and third annual installments of each report, respectively.

At CSG, we believe that inspired people and high-integrity companies can make the world a better place. Over the last three years, we have embarked on a corporate responsibility journey that is grounded in the simple belief that diverse organizations who care about sustainability, inclusion and exceptional corporate governance will consistently outperform on any dimension.

We are extremely proud that our commitment to corporate responsibility and ESG reporting is moving the needle from a rating agency perspective. In April, we received our second consecutive “Prime” rating from ISS, which means that CSG is in the top 20% of peers when it comes to quality ESG disclosure.

We also earned a double-A rating from MSCI, a step up from the triple-B rating two years ago. And, we are excited to report that CSG recently ranked in the top 10% of peers by Sustainanalytics and the top 25% of all publicly rated companies according to S&P’s CSA ESG framework.

We are a purpose-driven Software-as-a-Service (“SaaS”) company that delivers extraordinary customer value by leveraging our core values and our 5 Keystones of CSG Leadership to guide everything we do. Our commitment to doing business the right way extends to our corporate responsibility and ESG reporting as we work to envision, invent and shape a better, more future-ready world.

Last year we published our inaugural Impact Report, and we doubled down on our corporate responsibility commitment in 2023. We announced our official carbon commitment as we strive to be carbon neutral in both Scope 1 and Scope 2 emissions by 2035. We are creating a global culture of sustainability, inclusion and environmental stewardship where every employee is empowered and encouraged to help us achieve our lofty goals.

As we look ahead, Team CSG remains committed to corporate responsibility, and we believe our people-first culture is a key differentiator for us. A talented and inspired workforce that lives our values and does business the right way makes CSG a more attractive investment and a better technology partner that’s easier to do business with than our competitors as we continue solving our customer’s toughest business challenges.

We look forward to sharing our continued progress in the years ahead.

Brian Shepherd © 2024 CSG Systems International, Inc. and/or its affiliates (“CSG”). All rights reserved.

President & Chief Executive Officer

“

Governance

Reporting

Appendix

We are creating a global culture of sustainability, inclusion and environmental stewardship where every employee is empowered and encouraged to help us achieve our lofty goals.

“

3

Message from the CEO

About CSG

Employee Experience

Inclusion & Impact

Global Impact

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

Boldly Looking Forward New technologies like 5G and AI are changing customer experiences, commerce and payments. As a result, consumer expectations in every industry vertical has never been higher.

In this Section:

CSG is a purpose-driven, high-growth SaaS platform company helping the world’s most recognizable brands solve their toughest business challenges while adapting to continuous change. Global companies trust us to evolve and meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences.

05 Mission & Guiding Principles

4

Message from the CEO

About CSG

Employee Experience

Inclusion & Impact

Global Impact

Mission & Guiding Principles

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

By channeling the power of all, we make ordinary customer and employee experiences extraordinary.

Integrity

Inspiration

Impact

BE AUTHENTIC

BE BOLD

BE CUSTOMER OBSESSED

Value, support and respect each individual’s true self. Speak truth with courage and humility.

Think and dream bigger. Ambitiously extend the limits of what is possible. Create an environment of psychological safety where employees are supported in taking calculated risks, failing fast and evolving.

Put customers at the center of everything we do by focusing first on the value we bring them. Solve our customers' toughest business problems and always deliver on our commitments.

BE A TRUSTED TEAM PLAYER

BE INVENTIVE

BE A GAME CHANGER

Focus on CSG team success over sub-unit success.

Seek out diverse opinions, input and experience through cross-functional collaboration to enrich debates and reach the best decision. Honestly share input, respectfully challenge and disagree, and then wholly commit once a decision is reached.

Find innovative ways to solve both CSG and our customers' toughest business problems. Bring future-ready solutions into existence by being curious and challenging the status quo.

Consistently and tenaciously raise the bar for ourselves and others. Empower others while holding ourselves and each other accountable to meet our goals. Provide regular feedback, coaching, mentoring and development opportunities for all.

BE INCLUSIVE

BE AGILE

BE A DRIVER OF GROWTH

Empower each individual to contribute fully and authentically deliver exceptional results. Foster diversity and belonging by treating all with respect and providing equal access to career growth.

Move quickly and iterate with a focus on future market and customer needs. Apply a continuous learning and ecosystem mindset to drive ongoing improvement into everything we do every day.

Bring a growth mindset to everything we do.

Anticipate and adapt to changing market needs.

Dream big and never give up. Constantly accelerate our organic growth, partnerships and acquisitions.

5

Message from the CEO

About CSG

Employee Experience

Inclusion & Impact

Global Impact

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

Our People Are the Heart of CSG Across the globe, CSGers shape a culture and define a unique employee experience that distinguishes CSG as an exceptional workplace, serving as our biggest competitive advantage. Our success hinges on a people and culture-first approach, enabling us to attract, retain, promote and empower our exceptionally skilled and globally diverse workforce. It is for these reasons that we place great emphasis on the employee experience at CSG and are dedicated to fostering an inclusive workplace where our people feel empowered to bring their authentic selves to work.

Committed to the well-being of our employees, we provide benefits that prioritize their needs. Our flexible-first approach empowers employees to choose when, where and how they work, allowing for a better work-life integration. Additionally, CSG offers ample learning and development opportunities, ensuring continuous growth and professional advancement.

In this Section: 07

Prioritizing Our People

08

Fostering Well-being through Employee Volunteering

09

Empowering Employee Growth & Development with Future-Ready Skills

10 Understanding What’s Ahead With AI Academy

6

Message from the CEO

About CSG

Employee Experience

Inclusion & Impact

Prioritizing Our People

Global Impact

Environmental Stewardship

Governance

Reporting

Appendix

In 2023, CSG continued its commitment to employee well-being through a range of programs designed to meet varied needs.

MENTAL HEALTH

PHYSICAL FITNESS

CSG offers 24/7 employee support programs and webinars focused on "Understanding and Managing Mental Health.”

CSGers access webinars on nutrition and mindfulness as well as outdoor activities to boost energy while enhancing cognitive function and overall mood.

SOCIAL & COMMUNITY CONNECTION

FINANCIAL GUIDANCE

Employees continue to connect through virtual networking groups and participated in volunteer opportunities to engage with their peers and make meaningful contributions to their communities.

Digital Inclusion

Employees can access valuable insights through live webinars such as "Developing a Positive Money Mindset." These sessions provide practical tips and strategies for achieving financial goals.

Team CSG getting an early morning walk in before the annual Sales Kickoff Meeting.

7

Message from the CEO

About CSG

Employee Experience

Inclusion & Impact

Fostering Well-Being Through Employee Volunteering

Global Impact

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

See How #CSGGIVESBACK

At CSG, prioritizing employee well-being is fundamental to cultivating a robust and thriving workforce, and studies show that active involvement in community lowers stress and fosters greater connection. During CSG’s Global Well-Being Month, employees engaged in volunteer activities as a crucial component of their overall well-being, contributing to meaningful causes that fostered a sense of belonging.

This unique initiative provided employees opportunities to connect with their colleagues while also cultivating a culture of social responsibility.

This program strengthens internal connections among our global workforce and generates a positive impact in local communities through meaningful contributions.

The widespread engagement from our global partners and the impressive turnout from CSGers underscores the power and fulfillment in giving back.

8

Message from the CEO

About CSG

Empowering Employee Growth and Development With Future-Ready Skills At CSG we are dedicated to developing the best, most globally diverse and energized teams. Central to this commitment is empowering employee growth and development to acquire the skills essential for both their current roles and future career growth.

To cultivate future-ready skills, our employees benefit from a comprehensive learning portal and career hub that provide curated learning journeys.

Employee Experience

Inclusion & Impact

Global Impact

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

CSGer Spotlight These resources allow our employees to chart their own unique paths at CSG where they can develop skills to advance career aspirations and goals.

Through on-demand digital learning and upskilling experiences, employees build expertise to accelerate their impact. Employees can choose personalized education programs or group settings, allowing colleagues worldwide to learn collaboratively and in a manner that supports their success.

The CSG Career Hub facilitates knowledge sharing, offering personalized job recommendations and advancement suggestions based on employees' experiences and skills.

“

Meet Cheyenne Harville EHS Team Member

Cheyenne Harville's journey with CSG began at the age of 18 when she joined as a mail-prep employee. Over the years, through hard work and aspirations, she progressed in her career to an Environmental, Health, and Safety (EHS) specialist at CSG’s Crawfordville, Florida facility. Under her leadership, the Florida DDC leads the company in employee safety metrics.

Beyond safety initiatives, demonstrating her devotion to sustainability and environmental responsibility, Cheyenne launched CSG's inaugural "green team" event and played a pivotal role in implementing programs like the HP take-back initiative and contributing to the Carbon commitment project.

She holds certifications as an Environmental Specialist and Certified Safety and Health Official (CSHO).

At CSG, it’s not just a job. We want you to build your career here. Our goal is to help you reach your highest potential, no matter where you are or who you are.

We value your diverse perspectives and rich experiences. We believe in giving everyone the opportunity to bring their best self forward each and every day.

Continuously expanding her knowledge and expertise in EHS while educating and supporting employees, Cheyenne ensures that CSG maintains a steadfast focus on the well-being of its employees and the environment.

Robin Woods SVP and Chief People Officer

“

9

Message from the CEO

About CSG

Employee Experience

Inclusion & Impact

Global Impact

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

Understanding What’s Ahead With AI Academy AI technology stands as a cornerstone in CSG's future-ready strategy. Ensuring our employees are not only empowered but also well-versed in this emerging technology is of paramount importance. In support of this commitment, CSG has established the AI Academy within our learning portal, providing multiple learning journeys and AI training for all employees, including responsible AI practices. The AI Academy connects our workforce to diverse learning content and communities, facilitating the advancement of their AI knowledge and skills. Designed to propel our employees forward, the AI Academy enhances their proficiency and skills in the future of AI.

“

As a technology company, our commitment to empowering employees through AI education isn’t just a strategy, it is essential to how we operate. We believe that by fostering a culture of continuous learning and embracing AI technologies, we not only equip our teams with the skills to thrive in a rapidly evolving digital landscape but also drive innovation that propels our company forward.

Jeremy Van Haren Chief Technology Officer

“

10

Message from the CEO

About CSG

Employee Experience

Inclusion & Impact

Empowering Connection and Growth Across Our Global Community We believe in a culture of connectedness, where people are celebrated for who they are, rewarded for their unique contributions and feel empowered to make a difference in their communities.

Global Impact

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

In this Section: 12 Connecting Cultures and Celebrating Diversity 13 a

CSG Makes Inclusive Learning a Year-Round Commitment

14 a

Bringing Our People Together a With EBGs

17 a.

Supporting Diverse Hiring Through Accessibility

18 Girls in Tech . . Scholarship Program 19

DEI by the Numbers

21

Global Supplier Diversity

a.

11

Message from the CEO

About CSG

Employee Experience

Connecting Cultures and Celebrating Diversity In 2023, the Inclusion and Impact team continued its efforts to strengthen connectedness through the expansion of Employee Belonging Groups (EBGs) into local chapters worldwide, fostering a celebration of diversity, local traditions and cultural heritage. Notably, we introduced our first regional DEI Council in India, an extension of our Global DEI Council, complementing the global initiative to address local needs.

Our focus on cultivating a thriving environment for diversity and inclusion is evident in the consistent year-over-year growth of our Global Belonging Score. Signature programs, including our monthly 15-on-15 microlearning series, have played a vital role addressing team-specific needs through the offering of these unique learning opportunities.

Topics included accessibility in hiring, psychological safety and LGBTQ+ identity.

Inclusion & Impact

Global Impact

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

We remain focused on building a global and diverse team at all levels to continue to diversify and strengthen our pipeline of future leaders. In 2023, we launched the Engage Mentorship Program aimed at pairing critical talent with senior leaders for six months of personalized coaching and support.

“

We’ve created a strong foundation for diversity, equity and inclusion to take root at CSG. Our EBGs are thriving and our leaders and champions are invested. The conditions have been created to grow diverse representation across various facets of identity and deepen our ability to practice DEI in a way that feels locally relevant to our global teams.

GLOBAL BELONGING SCORE

79

Dani Durante Executive Director, Global Inclusion & Impact

(+1 from 2022)

“

12

Message from the CEO

About CSG

CSG Makes Inclusive Learning a Year-Round Commitment At CSG, our dedication to continuous learning and development took center stage in 2023, with our 15on-15 series on DEI topics emerging as a consistent favorite. Co-hosts from around the world, spanning India, Colombia, Australia, the UK and the US, shared best practices on inclusive hiring, accessibility, leadership keystones, microaggressions and inclusive practices for international teams.

We continued our commitment to DEI with the deployment of our first mandatory e-training on workplace diversity, receiving strong positive reviews and completion globally. Employees embraced foundational concepts that paved the way for deeper and more meaningful discussions on topics around psychological safety, allyship and accountability within teams.

Employee Experience

Inclusion & Impact

Global Impact

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

PARTICIPATION BY THE NUMBERS Highlighting our global inclusivity efforts, we hosted LGBTQ+ speakers, including trans rights activists Nikole Parker (Florida, USA) and Uma (Bangalore, India) to share their stories and educate CSG employees about trans inclusion in the workplace. Nikole shared the unique challenges faced by trans women of color and ways to support them, while Uma provided insights into her experiences as a trans woman in India, fostering allyship and improving mental health and inclusion for trans, nonbinary and LGBTQ+ individuals.

To reaffirm our unwavering commitment to inclusion, CSG proudly joined Pride Matters in Tech, a coalition of tech companies committed to understanding and improving the experiences of trans and nonbinary employees across the industry. This collaboration produced tangible recommendations for advancing trans inclusivity and equity in tech. Further emphasizing our dedication, we signed the Human Rights Campaign Count Us In Pledge, reinforcing our dedication to LGBTQ+ inclusion and global human rights advocacy.

320+

Average 15-on-15 session attendees per month

90+

Attendees for Becoming Me: Journey to Womanhood with Uma

600+

Attendees for Life Through Trans Eyes Event with Nikole Parker

97%

CSG employee completion of DEI In the Workplace Training

WHAT CSGERS ARE SAYING “What a great way to shift our thoughts and communicate with more inclusive language.”

“I'm glad I joined these meetings to get a different view on these topics.

I'm proud that CSG offers them!”

13

Message from the CEO

About CSG

Employee Experience

Inclusion & Impact

Global Impact

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

Bringing Our People Together With EBGs EBGs continue to be core to belonging at CSG. This year, our employees led the creation of two new employee-led groups: Caregivers and Mental Health. We also added region-specific chapters for two of our inaugural EBGs: §

§

WE LEaD in Australasia, CALA, EMEA (with continuation of the India and US/CAN chapters) Black Culture Collective in South Africa

Our women’s EBG, WE LEaD, hosted a global women’s symposium for the first time in July.

Activities centered in Bengaluru, India and incorporated CSG leaders, board members and customer leaders across the world.

“

The Global Women’s Symposium was an opportune time for the WE LEaD community to unite and to improve the status of all women at CSG. Let us keep lifting as we climb and work together to GROW, CONNECT, ADVOCATE, and INSPIRE the women of CSG. Suja Ganesh and Shwetha Nagabhushan WE LEaD India Chapter Co-Chairs

Click video above to see more about our EBGs.

“

2023 was a year of celebrating locally and acknowledging the incredible work and community of our EBGs globally.

The South Africa chapter of our Black Culture Collective honored South Africa’s Heritage Day, with Caroline Peters Executive Director of the Callas Foundation who recently presented at the United Nations Commission on Women as she provided CSG with education around gender-based violence and what allyship looks like and hosted local “brais” (barbecues) in Johannesburg and Cape Town to bring CSGers together to celebrate differences and the things that unite.

EBGs continued the theme of local flavor with global impact through the expansion of WE LEaD to the EMEA and Australasia regions. From Galway to Riyadh, Barcelona, Pretoria, Brisbane, Bali and more – participants shared the impact women have had on their professional and personal lives and topped off the celebrations with a festive virtual cake-cutting.

14

Message from the CEO

About CSG

Employee Experience

Inclusion & Impact

Global Impact

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

In 2023, CSG Added Two New Employee Belonging Groups Mental Health has over 140 members and growing.

Their mission is to create a space where everyone at CSG feels safe, encouraged and empowered to talk about mental health. They hosted events alongside Pride for Suicide Awareness and Prevention Day, “Nutrition for the Busy Mind” in honor of World Mental Health Day and “Sh*t Happens, It’s How You React That Matters” for Men’s Health Month.

Caregivers mission is to cultivate an inclusive and safe space for caregiver CSGers to connect, share experiences, access resources and find mutual support. By increasing awareness, they aim to drive meaningful change and empower caregivers to balance their responsibilities. Caregivers hosted several connection events and a “Caring for the Caregiver” guest speaker session to honor the care we must give to ourselves before providing for others.

15

Message from the CEO

About CSG

Employee Experience

Inclusion & Impact

Global Impact

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

Inaugural EBG Leadership Summit In 2023, we held our inaugural EBG Leadership Summit with resounding success. On December 4th and 5th, 55 CSG EBG leaders and eight executive sponsors gathered for two days of training, collaboration, inspiration and appreciation.

§

68 EBG leaders and sponsors at CSG

§

CSG held 104 EBG events in 2023

§

13 external companies participated in inter-company collaboration to share and brainstorm ideas with CSGers

§

The potential for inspiration and ideas on EBG strategy, events and more will ripple to over 800,000 employees across these companies

16

Message from the CEO

About CSG

Employee Experience

Supporting Diverse Hiring Through Accessibility Throughout 2023, CSG dedicated substantial efforts to prioritize accessibility and foster diversity in our recruitment processes.

The launch of our inaugural Diverse Hiring Playbook marked a significant milestone, serving as a comprehensive guide for our global workforce. Additionally, in collaboration with GiftAbled, a social enterprise dedicated to fostering inclusivity in society, CSG hosted a training session, “Building a Disability Confident Workplace” for 50 managers in India, reinforcing their mindset and honing their skills in inclusive hiring and accessibility practices. These efforts underscore our dedication to cultivating a workplace culture that values diversity and embraces accessibility across borders.

Driven by the influence of our Disabilities EBG, we implemented and enhanced strategies to expand the hiring of individuals with disabilities. This inclusive approach extended beyond recruitment, with improvements to our accommodations request process, both for candidates and employees. Job postings now feature clear language guiding candidates on requesting accommodations.

“

Inclusion & Impact

Global Impact

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

I am fully committed to making CSG a truly inclusive environment and am excited to be partnering with the Disability Equality Index for guidance and support in making CSG a better place for those with disabilities. I am proud to sign this pledge to support the hiring and development of fantastic CSG employees with disabilities.

I see this as part of CSG’s journey to be a more inclusive and equitable company in everything we do.

Brian Shepherd President & Chief Executive Officer

“

As part of Global Accessibility Awareness Day, CSG publicly declared its commitment to increasing accessibility through our products and services for both employees and customers, continuing to work alongside experts at Disability:IN to deepen inclusive and equitable practices and policies for people with disabilities.

In this pursuit, CSG is not merely addressing a gap but actively working to create employment opportunities and equipping our workforce with the skills and knowledge to engage meaningfully with people of all abilities.

“

I cannot express how much this EBG has increased my connections and skills. I hope that I am having as positive an impact on others as the EBG has had on me.

Bryan Dahlgren Disabilities EBG Member

“

17

Message from the CEO

About CSG

12 Young Women Selected for the 2023 Girls in Tech Scholarship Program In 2023, CSG proudly partnered with Girls in Tech (GiT), a global not–for-profit organization committed to empowering women in the technology field. Our partnership has provided 12 women in Indonesia with scholarships for job readiness training in full stack and quality assurance automation. These women also gained valuable hands-on experience during a 3-month paid internship with CSG. This initiative encourages and empowers young women to pursue fulfilling careers in technology.

Employee Experience

Inclusion & Impact

Global Impact

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

We organized various events featuring exclusive conversations with Rasmani Bhattacharya, senior vice president, general counsel, and Greg Tilton, vice president, quote and order. Both leaders inspired the girls, instilling belief in their own potential and fostering confidence in their abilities.

This partnership is another step in CSG’s vision to help create a better, more future-ready world where women have equal opportunity to thrive and prosper in the workforce. As a result, we have witnessed a remarkable 10% increase in women hires at CSG Indonesia, reflecting the success of joint efforts with GiT.

18

Message from the CEO

About CSG

Employee Experience

DEI by the Numbers We are a people-first, culture-first company. We believe our culture and our people are competitive differentiators in the marketplace.

Our people drive our innovation, deliver value to our customers and create a positive impact on society. Our mission statement – “By channeling the power of all, we make ordinary employee and customer experiences extraordinary” - reinforces the importance of inclusion and collaboration in driving great outcomes.

We empower our employees to shape their own career paths, learn new skills, collaborate with diverse teams and contribute to the communities in which they work. We also foster a sense of belonging, well-being and prosperity for our employees. To achieve this, we invest in several initiatives that support our employees’ growth and development, as well as their engagement and satisfaction. These include: 1. Building a diverse talent pipeline 2. Delivering a flexible-first approach to work 3. Fostering a culture of learning and growth 4. Recognizing and rewarding our employees 5. Supporting well-being 6. Empowering our Employee Belonging Groups (EBGs)

Inclusion & Impact

Global Impact

TEAM CSG AT-A-GLANCE

Digital Inclusion

Environmental Stewardship

PEOPLE OF COLOR T (1) IN U.S. Note: LEADERSHIP

24%

Appendix

45% Asia-Pacific 38% North America

EMPLOYEES GLOBALLY

AVERAGE TENURE

Reporting

EMPLOYEE HEADCOUNT BY REGION

6,000+

7 YEARS

Governance

10% Europe, Middle East and Africa 7% South and Central America U.S. RACE AND ETHNICITY BREAKDOWN People of Color comprise 26% of our U.S.-based employees.

1%

<1% Asian Black or African American

5%

12%

Hispanic or Latinx Unknown o r Undeclared

FEMALES IN GLOBAL LEADERSHIP (1)

27%

Two o r More Races

7% 6%

American Indian or Alaska Native Other

19

Message from the CEO

About CSG

Employee Experience

Board of Directors DIRECTOR INDEPENDENCE

Inclusion & Impact

Global Impact

Digital Inclusion

Environmental Stewardship

Directors

10% employee directors

Reporting

Appendix

DIRECTOR TENURE < 5 Yrs

90% Independent

Governance

50%

5-10 Yrs > 15 Yrs

40%

5.8

10%

DIRECTOR GENERATIONAL DATA

YEARS

50%

Generation X Late Boomers

AVERAGE TENURE

40%

BOARD DIVERSITY

Gender Identity

Demographic Background

30% African American or Black Asian

70%

Middle Eastern Female

Male

White LGBTQ+

Female

Male

-

1

2

1

-

1

1

4

1

-

20

Message from the CEO

About CSG

Employee Experience

Inclusion & Impact

Global Impact

CSG Global Supplier Diversity

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

CSG is committed to working with underrepresented businesses to foster a more inclusive and equitable business environment by providing opportunities for underrepresented groups such as minority-owned, women-owned, veteran-owned and LGBTQ+ owned businesses. Supplier diversity enhances innovation and brings a wider range of perspectives, ideas and solutions.

YEAR-OVER-YEAR DIVERSE SPEND GROWTH

$3.5M 124 Women-owned Businesses

Tier 1

Tier 2

$1M Other

$95.7M

$18.5M Veteranowned Businesses Tier 1 diverse spend refers to direct spend with certified diverse suppliers.

$8.4M

2021

136

Womanowned Businesses

Tier 2 diverse spend refers to indirect spend with diverse suppliers.

$34.5M

125

$70.7M 2022

Minorityowned Businesses

Small Business

2023

73

Small Business

$93.7M 2023 21

Message from the CEO

About CSG

Employee Experience

Inclusion & Impact

Global Impact in Action As a global company, our commitment to community impact, digital inclusion and environmental stewardship is at the forefront of our mission. We recognize the interconnectedness of our operations with the communities we serve and the planet we inhabit.

Throughout our global operations, we actively engage with local communities to address social challenges and support economic development. We strive to create lasting positive impacts globally, fostering a more equitable, connected and sustainable future for all.

Global Impact

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

In this Section: 23 CSG Cares Creates Positive Impact in India 25 Empowering Future Generations for Success 26 Rooted in Community, Preserving the Planet 27 CSG Drives Impact Through Remote Volunteering 29 Working Together to Build a Healthier Planet 30 Earth Day Cleanup 31 Adaptive Spirit 32 Championing the Women’s Foundation of Colorado

22

Message from the CEO

About CSG

Employee Experience

CSG Cares Creates Positive Global Impact in India

Global Impact

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

To effectively execute our vision, the team has established three distinct initiatives under the CSG Cares umbrella: 1.

I-Care Initiatives: This initiative empowers our employees by providing them with dedicated funds to drive impactful social impact projects across various cities. Thirty-six employees have successfully implemented 36 projects across 36 cities and towns, benefiting a total of 4,500 students in government schools. Some of the schools include Angirasa Mithila Vidyalayam, Government Lower Primary School, Vaderahalli and Mitra Jyothi.

2.

We-Care Initiatives: This initiative encourages and facilitates employee engagement through volunteering activities in cities across India. By actively participating in these activities, employees forge connections and build strong relationships with the communities we serve. Across eight cities, 1,200 volunteers have contributed nearly 3,000 volunteer hours at 26 community events.

3.

They-Care Initiatives: Partnering with reputable NGOs, our "They-Care" initiative aims to uplift and empower underprivileged sections of society. CSG Cares India continues to build its support for partner NGOs, including Association for Promoting Social Action (APSA), Bhartiya Grameen Mahila Sangh (BGMS), Udayan Care and Connecting the Dots via Prerna.

CSG Cares India is the embodiment of CSG’s strong commitment to corporate social responsibility (CSR). It serves as the guiding framework for India’s social impact initiatives, which are aligned with our core values and the broader objectives of creating a sustainable and inclusive society.

The team in India is focused on promoting education, empowering women, eradicating poverty and driving environmental initiatives. These pillars reflect our dedication to making a meaningful and lasting impact on the communities where we operate.

Inclusion & Impact

23

Message from the CEO

About CSG

Employee Experience

Inclusion & Impact

Global Impact

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

CSG CARES PARTNERS CSG's continued partnership with Bharat Grameen Mahila Sangh stands as a testament to the company's unwavering commitment to corporate social responsibility and making a positive impact in the communities where we live and work.

Recognizing the incredible work being done by BGMS, CSG, under the leadership of our regional partners, Anil Megalageri and Sudhansu Panigrahi, took the initiative to build a relationship with this 60-year NGO based in Bangalore.

BGMS provides a safe haven and education to over 300 disadvantaged children, abused women and senior women.

CSG, alongside Rotary India, proudly stands as one of BGMS's largest financial sponsors. However, CSG's partnership with BGMS extends beyond financial support. The dedication and selflessness of CSGers around the world are exemplified through the volunteer time off taken by employees each year.

One of those volunteers included our CEO, Brian Shepherd, during his trip to Bangalore this past year.

Over the past two years, CSG's impact on BGMS has been substantial. The company has funded the construction of a second story on the school building, creating additional space for learning. New computer and learning labs, along with new desks for the entire school, have been provided, ensuring that the students have access to modern educational resources.

CSG's dedication to creating a positive societal impact reflects the company's core values and its commitment to being a leader in corporate citizenship.

“

I-Care

We Care:

They Care:

Makkal Vilipunarvu Kalvi Sangam (MVKS)

United Way Bengaluru

APSA

Mitrajyothi

Ugly Indian

Snehadhara Foundation

Bhumi Foundation

Anganwadi Kendra

EarthDay Network

Caruniyam Charity Trust

BGMS Udayan Care Connecting the Dots via Prerna

Way for Life Marpu Foundation Siruthuli Foundation

CSG’s support of Bharat Grameen Mahila Sangh is one of many great examples of the big hearts that CSGers around the world demonstrate every day by volunteering time and talent to benefit the communities in which we operate globally.

Brian Shepherd

President & Chief Executive Officer

“

24

Message from the CEO

About CSG

Employee Experience

Empowering Future Generations for Success In South Africa, CSG employees provide mentorship, tutoring and guidance to help students achieve their academic goals through the Bursary Program and the Graduate Program.

The Bursary Program has been instrumental in changing the lives of deserving students who do not have the financial means to cover tuition costs. This initiative provided nearly 30 students an opportunity to pursue higher education, who otherwise would have been unable to continue their studies due to a lack of funding.

By investing in their education, CSG provides students with a life-changing opportunity to break free from the cycle of poverty and unlock their full potential.

The impact of the Bursary Program extends beyond financial support. Many of the students who have benefited from this program have gone on to join CSG's Graduate Program.

Inclusion & Impact

Global Impact

Supporting a seamless transition from being a bursary recipient to a valued member of the Graduate Program showcases the commitment of CSG employees to nurturing talent and providing long-term career opportunities.

The Graduate Program at CSG is designed to provide work-integrated learning experiences to fresh graduates from tertiary learning institutions.

By immersing students in real-world challenges and providing them with strong mentorship, CSG ensures that these graduates bridge the gap between campus and corporate life seamlessly.

This comprehensive training equips participating individuals with the necessary skills and knowledge to excel in their career journey.

The impact of the Graduate Program goes beyond the immediate benefits for the graduates. Many go on to become employees at CSG, contributing their expertise and passion to the company's ongoing success. By investing in the development of these young professionals, CSG employees are helping shape individual careers and foster a culture of continuous growth and innovation throughout the organization.

Digital Inclusion

Environmental Stewardship

20.33

Governance

Reporting

Appendix

76

Audit score in 2023.

Improvement of 2.82 points compared to prior year

Graduates currently employed in a work experience role

11

26

Previously disadvantaged current Bursary students received a stipend and tuition funding

Graduates absorbed into permanent employment

29

89%

External students have benefited from funding towards their tertiary education

Retention rate for our graduate program BBBEE Compliance to grow South African Economy

25

Message from the CEO

About CSG

Employee Experience

Inclusion & Impact

Global Impact

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

Rooted in Community, Preserving the Planet In Londrina, Brazil, CSGers planted 20 trees in one day to commemorate Earth Day, in partnership with Plant Tree Action.

More than a dozen employees and family members joined forces to build community, promote environmental awareness and take meaningful action within their community. In addition to the tree planting event, CSGers in Londrina organized a Well-being Month event. Employees and their family members gathered at Parque Zerão in Londrina for a fun-filled activity. The main objective of this event was to promote health, encourage contact with nature and foster social interaction.

26

Message from the CEO

About CSG

Employee Experience

CSG Driving Impact Through Remote Volunteering In 2023, CSG empowered its teams to make a positive global impact by engaging in remote volunteering opportunities with inspirational entrepreneurs dedicated to creating meaningful change. Building on the success of a series of Change Days in 2022, CSG continued its partnership with We Make Change, a global volunteering platform connecting remote volunteers with impact startups. Facilitated through the CSG Change Days initiative in collaboration with We Make Change, CSGers harnessed their skills strategically to support impactful startups addressing diverse challenges across the globe.

“

Being able to use my skills and experience to help someone else gives me a huge sense of belonging to impactful goals and to make the world a little bit better. I'm so thankful to my company for opening these kinds of opportunities.

Melissa Morales CSG ChangeMaker

“

Inclusion & Impact

Global Impact

Digital Inclusion

At CSG, our purpose is to pioneer and shape a better, more future-ready world, delivering tangible impact for our colleagues, customers and communities. Through partnerships with community-driven organizations like We Make Change, CSGers volunteer their time and intellectual capital to help impact startups in making meaningful contributions where it matters the most.

“

CSGers have continued their amazing efforts volunteering remotely to support impact entrepreneurs across the world. With such a vast array of skills across their teams, CSG have yet again shown that by empowering their employees to use them as part of their volunteer time off, they can make a truly global impact. It is always inspiring to see the passion, ability and teamwork CSGers bring to every Change Day. That is why this is a partnership that brings business, social and environmental impact that is truly a win-win-win for everyone involved and the world as a whole.

Environmental Stewardship

Governance

Reporting

Appendix

THE IMPACT OF CSG CHANGE DAYS 2023

CHANGE DAYS:

4

HOURS VOLUNTEERED:

528

EMPLOYEE VOLUNTEERS:

66

IMPACT STARTUPS SUPPORTED:

16

IMPACT MADE:

$100K

James Sancto Co-Founder & CEO, We Make Change

“

27

Message from the CEO

About CSG

Employee Experience

Inclusion & Impact

Global Impact

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

Support for Social Impact Startups:

“

What an amazing opportunity provided for impact startups to gain valuable insight and guidance from seasoned professionals wanting to give back. Thank you We Make Change and CSG for this incredible opportunity.

Ethan Bernard

Managing Director, Aspiring Heads

Find out more about CSG’s impact through their Change Day Stories here.

“ 28

Message from the CEO

About CSG

Employee Experience

Inclusion & Impact

Global Impact

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

CSG IMPACT

Working Together to Build a Healthier Planet CSGers around the globe participated in EARTHDAY'S Great Global Cleanup - a campaign to rid the world of waste, litter and plastic pollution for good. To restore our shared environment, CSGers joined with partners worldwide, bringing together millions of volunteers from communities, cities, and entire countries to sign up, show up and clean up the places where we live and work.

At CSG, we understand cleanups are essential in the effort to reduce litter and trash that pollutes our environment. In celebration of Earth Month, 2,560 CSG volunteers cleaned up over 38,400 pounds of trash worldwide demonstrating their commitment to a cleaner, greener future for our planet.

We are proud to work alongside EARTHDAY.ORG to create a cleaner, and waste-free world.

In 2023, on Earth Day, The Great Global Cleanup activated 14.1 million volunteers at 280,000 cleanup sites, to remove 154 million pounds of trash from neighborhoods, parks, waterways and beaches.

As the world's largest and most inclusive recruiter to the environmental movement, EARTHDAY.ORG will continue to activate citizens to solve the issues of global waste and fight against plastic pollution.

§

42 CLEANUPS

§

2,560 VOLUNTEERS

§

OVER 7,500 VOLUNTEER HOURS

§

38,400 POUNDS OF TRASH REMOVED

CSG Volunteers Activated in these Locations Denver, CO

Chennai, India

Omaha, NB

Bogota, Columbia

Chicago, IL

Londrina, Brazil

Fort Worth, TX

Sao Paulo, Brazil

Dallas, TX

Zapopan, Mexico

Crawfordsville, FL

Dublin, Ireland

Miami, FL

Cork, Ireland

Agadir, Morocco

Leicester, UK

Cape Town, South Africa

Bengaluru, India

West Cape, South Africa

Queensland, Australia

New Delhi, India

Gold Coast, Australia

Lucknow, India

Sydney, Australia

Pune, India

Melbourne, Australia

FROM THE ENVIRONMENT

29

Message from the CEO

About CSG

Employee Experience

Earth Day Cleanup

Inclusion & Impact

Global Impact

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

SEE OUR COLORADO TEAM IN ACTION AT THE CHERRY CREEK STATE PARK RESTORATION PROJECT

In partnership with the City of Fort Worth – Keep Fort Worth Beautiful, CSG volunteers cleaned up the area surrounding the Fort Worth Design and Delivery Center.

30

Message from the CEO

About CSG

Employee Experience

Inclusion & Impact

Global Impact

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

For over a decade, team CSG has been proud to support Adaptive Spirit.

Adaptive Spirit is a nonprofit organization that champions support for individuals with disabilities, particularly focusing on those involved in the Paralympic movement. Supporting Adaptive Spirit aligns with CSG’s commitment to enable athletes with disabilities to excel in sports, foster their personal development and promote the values of resilience and determination. This involvement fosters a culture of diversity and inclusion showcasing the company’s dedication to creating a more equitable society.

31

Message from the CEO

About CSG

Employee Experience

Championing the Women’s Foundation of Colorado CSG is proud to support organizations dedicated to advancing pathways to gender, racial and economic equality. Supporting the Women’s Foundation of Colorado (WFCO) aligns with CSG’s corporate values of promoting gender equality and empowering marginalized communities, contributing to a more equitable society. Investing in the WFCO fosters positive social impact but also aligns with our strategic business goals by promoting a diverse and talented workforce. Through this partnership, CSG leaders from across Colorado joined more than 100 businesses actively engaged in creating meaningful change, driving progress toward gender equality and socioeconomic empowerment for women at the 2023 Annual Luncheon.

Inclusion & Impact

Global Impact

“

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

I’m so incredibly appreciative that CSG is an advocate of gender, racial and economic equality. It is so inspiring to see this organization give back to their communities by supporting nonprofits like the Women’s Foundation of Colorado that work to make life better for all. A rising tide lifts all boats.

Jordan Alcon Sales Executive, Customer Experience at CSG

“ 32

Message from the CEO

About CSG

Employee Experience

Inclusion & Impact

Global Impact

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

Building a More Accessible Digital World At CSG, we value the diversity of experiences and perspectives that enrich our ideas, drive our innovation and enhance our outcomes for our customers. We are dedicated to digital inclusivity, ensuring that our products are user-friendly and accessible for everyone while taking action to improve the accessibility of our digital products and services.

ACCESSIBILITY IN ACTION We pursue the goal of increasing access to our digital properties by conducting research, collaborating with customers and employees, consulting with advocacy groups and integrating accessibility considerations in all aspects of our work. To guide us in this effort, we have adopted the Web Content Accessibility Guidelines (WCAG) 2.1 Level A+AA to help us design, develop and deliver accessible solutions for all.

In this Section: 34 Improving Communication for All 35 Accessibility Beyond Email 36 Digicel Foundation and CSG Back Braille Machine Campaign 33

Message from the CEO

About CSG

Employee Experience

Improving Communication for All In today’s digital landscape, email serves as a cornerstone of communication. The CSG Email Services Team goes beyond simply meeting our client’s digital communication needs by carefully developing email solutions that are accessible to all.

Individuals facing disabilities, be it visual impairments, cognitive differences, or motor skill limitations, encounter obstacles in accessing vital information within emails. Elements like small fonts, disorganized content or intricate designs contribute to the difficulty of navigating these messages. Addressing these challenges is not just a moral imperative; it is a commitment to guarantee that individuals, regardless of their abilities, can operate at their optimal level.

In a significant initiative this year, CSG partnered with a leading accessibility training partner to ensure product designers and developers are not only trained but also well-equipped with the necessary knowledge to create and deliver accessible digital content design. Investing in email accessibility transcends mere compliance with standards, it's a commitment to inclusivity.

Inclusion & Impact

Global Impact

Digital Inclusion

CSG remains dedicated to continuous improvement and collaborates with our accessibility partner to conduct assessments on all newly created or modified email content.

The email services team diligently incorporates necessary changes into email templates, emphasizing clear and concise content, descriptive subject lines, easily readable fonts and keyboard accessibility, among other considerations. Each email undergoes meticulous evaluation to ensure it meets stringent accessibility standards.

Taking this commitment further, the team proactively extends its assessment efforts to evaluate email templates for other clients, ensuring that digital content created and sent through the Precision Email service aligns with prevailing accessibility guidelines. By embracing email accessibility, CSG not only fosters improved communication channels but also contributes to the creation of more inclusive workplaces and communities, where everyone feels valued and heard.

Environmental Stewardship

“

Governance

Reporting

Appendix

Our team has completed extensive, customized training on the most current accessibility standards for email development. We use this foundation of knowledge to incorporate code that meets accessibility guidelines. We also use testing tools like screen readers and code inspection to validate our efforts. We are proud to have the skillsets that help us expand and broaden the reach of our customers.

Danielle Wegman

Software Development Engineer II and one of the leading developers on the Precision Email services team

“

34

Message from the CEO

About CSG

Employee Experience

Inclusion & Impact

Global Impact

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

Accessibility Beyond Email CSG has collaborated with its accessibility partner to craft a comprehensive roadmap for advancing other accessibility initiatives. This undertaking involved conducting interviews across multiple teams to gain insights into current accessibility practices. Each workgroup received a customized roadmap outlining steps to enhance accessibility practices throughout the company.

This effort led to the establishment of a dedicated cross-functional team focused on accessibility, guided by the following principles: §

Stay abreast of the dynamic global regulatory landscape to meet all customer accessibility needs.

§

Foster communication and collaboration across divisions by establishing contacts within all divisions and major product lines.

§

Promote cross-team collaboration by facilitating open communication and knowledge sharing among engineering and development teams as they explore new accessibility techniques, such as automated testing.

CSG has taken a proactive step by planning the incorporation of Voluntary Product Accessibility Templates (VPAT) developed for the Forte Checkout application. The Forte Checkout application has two VPATs, one based on the WCAG 2.1 standard and another on the Section 508 standard. This strategic move positions CSG to pursue additional opportunities in providing robust accessibility solutions.

35

Message from the CEO

About CSG

Employee Experience

Inclusion & Impact

Global Impact

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

Digicel Foundation and CSG Back Braille Machine Campaign In commitment to provide quality education and support to blind and visually impaired students, the Digicel Foundation has initiated a “Follow the Trail, Invest in Braille” campaign to provide Braille Machines to The Salvation Army School for the Blind, Jamaica’s sole institution for blind and visually impaired students.

The goal is to enhance the educational experience and opportunities for these extraordinary individuals who face unique challenges every day.

CSG is proud to join forces with the Digicel Foundation to support the Braille Machine Drive for the Salvation Army School for the Blind in Jamaica. Recognizing the pressing need for braille machines at the school, CSG pledged a donation of $10,000 towards their goal of securing 50 braille machines. This contribution will go a long way in providing the necessary tools for visually impaired students to excel in their education.

CSG's support not only enhances the educational experience for these students but also serves as an inspiration for other corporations to step forward and make a difference in the lives of those in need.

36

Message from the CEO

About CSG

Employee Experience

Inclusion & Impact

Global Impact

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

CSG’s Carbon Commitment We know environmental sustainability isn’t a buzzword or a trend; it’s a core value and an obligation that CSG takes very seriously.

We’re committed to responsible business practices to help reduce our carbon footprint and create a more sustainable future.

In this Section: 38

Bold Action for the Planet

39

Our Carbon Commitment

40

Cultivating a Sustainable and Eco-Conscious Workplace

41

Sustainable Travel Partnerships

42

Proactive Approach to E-Waste Disposal With Life Span Technology 37

Message from the CEO

About CSG

Bold Action for the Planet In 2023, CSG announced its commitment to drive environmental change and work toward reducing our carbon footprint by achieving carbon neutrality in Scope 1 and 2 emissions by 2035. This target signifies a pivotal step in our unwavering dedication to driving positive change for the planet by embracing environmental sustainability as a fundamental value.

Employee Experience

Inclusion & Impact

Global Impact

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

CSG recognizes that achieving carbon neutrality requires collaborative efforts that start internally and extend to our stakeholders, industry partners and experts. We’ve already begun to implement robust initiatives that foster sustainability and environmental resilience and recently obtained a Prime rating from ISS and AA from MSCI. As we embark on this transformative journey, CSG remains steadfast in our commitment to transparency, accountability and tracking our progress. We won’t stop until our actions align with our aspirations.

Our pledge demonstrates dedication to curbing greenhouse gas emissions directly originating from our operations and energy consumption. It forms a pivotal part of our comprehensive sustainability strategy, including investments in renewable energy, energy efficiency enhancements, flexible work options and the adoption of innovative technologies that reduce our carbon footprint across our operations.

38

Message from the CEO

About CSG

Employee Experience

Inclusion & Impact

Global Impact

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

Our Carbon Commitment: Driving Meaningful Change

29%

Achieving carbon neutrality for Scope 1 and 2 greenhouse gas emissions by 2035.

CSG transitioned its headquarters in Denver, Colorado, to a new, more energy-efficient facility earning EPA's ENERGY STAR certification.

Scope 2 emissions encapsulate indirect emissions from the consumption of purchased electricity, heat, or steam.

1

z

Our commitment to achieving carbon neutrality in Scope 1 and 2 emissions by 2035 underscores our profound dedication to sustainability. This commitment aligns with our core values and represents our pledge to proactively address climate change. We believe through innovation, collaboration, and bold initiatives, we can drive meaningful change and pave the way for a more sustainable future.

Cindy Parsons, Head of Sustainability & ESG

reduction is from baseline year (2019).

Partnership with renewable energy companies to invest in certified green renewable energy credits to offset energy consumption.

Investment in environmentally certified properties.

Scope 1 emissions include direct greenhouse gas emissions from sources owned or controlled by CSG, such as emissions from manufacturing facilities or company vehicles.

“

Carbon footprint reduction through energy efficiencies and real estate optimization efforts1.

CSG joined GreenBiz and will continue to work with leading sustainability experts to ensure verification and accountability in meeting our carbon reduction goals, including:

Alignment with the Science Based Target Initiative (SBTi) on climate action Regular reports on emissions reduction strategies, achievements and challenges through standardized reporting frameworks

CSG is also exploring technology upgrades, AI and other GHG reduction innovations.

“

See our Carbon Footprint Data Report here.

Constant evaluation and improvements through collaborations with our customers, suppliers, employees and other industry colleagues

39

Message from the CEO

About CSG

Employee Experience

Inclusion & Impact

Global Impact

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

Green Your Routine Spotlight:

Cultivating a Sustainable and Eco-Conscious Workplace At CSG, taking care of the environment is not just a responsibility; it is a fundamental value. Committed to sustainability, we recognize the significance of involving our employees in environmental stewardship to create a sustainable and eco-conscious workplace.

By fostering awareness and providing educational opportunities, we empower our team to actively contribute to a greener future, both within our organization and in the broader community.

Cultivating a culture of environmental responsibility inspires our employees to make eco-friendly choices both at work and in their personal lives. At CSG, we amplify this commitment with our “Green Your Routine” initiative, designed to promote sustainable practices and environmental consciousness in our daily lives. By integrating eco-friendly habits into our routines, we aspire to make a meaningful impact on the health of our planet.

Sustainability in Action With Bilqees Green

Bilqees Green, one of CSG’s human resource business partners in South Africa, actively promotes and supports the company’s sustainability initiatives, both within the company and in the broader community. In 2023, Bilqees organized a community volunteer event with a group of CSG employees to plant nearly 100 trees at Silver Leaf Primary School, situated in an impoverished community in South Africa. The once barren surroundings are now a thriving green oasis contributing to the preservation of the local ecosystem and a healthier environment for the students. In addition to planting trees, Bilqess and her team educated local children on the benefits of growing their own food and caring for the environment by creating mini food gardens, leaving a lasting positive impact on the environment.

CSG’s volunteers and our community partners left the day with a deep sense of satisfaction and connection to the environment as they witnessed the impact of their efforts in helping to create a more sustainable future. Through their education and action, the event not only helped beautify the community, it instilled an understanding of how one small step can make a lasting impact in the world. Bilqees’s ongoing efforts and advocacy at CSG serve as an inspiration, demonstrating how collective actions can help shape a more sustainable future for all.

40

Message from the CEO

About CSG

Employee Experience

Inclusion & Impact

Global Impact

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

Sustainable Travel Partnerships

CSG partners with Uber for Business, a new collaboration to promote sustainable transportation options among employees. Through this partnership, CSG employees are encouraged to choose eco-friendly ride options, such as electric vehicles (EVs), which help reduce carbon emissions. The integration of Uber's platform allows users to track their carbon footprint, providing valuable insights into the environmental impact of their transportation choices. In 2023, CSG employees collectively avoided approximately 142,858.04 kg of CO2 emissions by opting for EV trips. This initiative aligns with CSG's commitment to fostering a greener future and empowers employees to make environmentally conscious decisions.

CSG leverages its partnership with United, the company's most frequently used airline, to track mileage. By monitoring the distance traveled by employees, CSG gains valuable data to assess its carbon footprint. This data-driven approach allows CSG to measure and analyze its environmental impact, enabling the company to set benchmarks and track progress year over year. By continuously monitoring and analyzing this data, CSG aims to make informed decisions and take proactive steps to further reduce its environmental footprint, reinforcing its commitment to sustainable practices.

41

Message from the CEO

About CSG

Employee Experience

Inclusion & Impact

Global Impact

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

Proactive Approach to E-Waste Disposal With Life Span Technology CSG is steadfast in our dedication to sustainable practices across various facets of our business and is R2V.3 certified where we ensure that all e-waste or recycled equipment is audited and broken down to its core commodity. CSG utilizes Life Span Technology for its e-waste recycling services and actively pursues opportunities for the responsible disposal of IT equipment, preventing these materials from entering landfills and potentially causing environmental pollution. This forward-thinking approach on hardware disposal not only aligns with environmental best practices but also sets CSG apart as a leader in the industry.

69,000+ lbs.

Diverted E-Waste

In 2023, CSG’s IT recycling program successfully diverted a total of 69,063.7 pounds of e-waste from landfills. This initiative plays a pivotal role in reducing the demand for raw material extraction and the manufacturing of new devices. This resource conservation not only contributes to energy savings but also aids in the reduction of greenhouse gas emissions, effectively minimizing the overall carbon footprint associated with both the production and disposal of IT equipment.

42

Message from the CEO

About CSG

Employee Experience

Inclusion & Impact

Global Impact

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

Corporate Governance Backed by Values CSG’s corporate governance policies and the management of environmental, social and governance practices reflect the company’s commitment to customers, employees, investors and the broader community. CSG recognizes it must operate responsibly, ethically and sustainably to support the company’s goal to envision, invent and shape a better, future-ready world.

The company’s Board of Directors and the Sustainability, Social Responsibility, and Governance (SSG) Committee oversee and support CSG's commitment to social, environmental, and public policy initiatives relevant to the company’s business objectives and long-term strategy. The SSG Committee aligns and supports leadership in setting ESG goals, monitoring performance, and ensuring transparency in reporting. Furthermore, in partnership with management, it actively identifies prevailing and emerging environmental and social trends that could impact operations or overall performance.

More information on the company’s governance policies and charters are available on CSG’s website.

In this Section: 44 Protecting Customer Data with Top Tech and Best Practices

43

Message from the CEO

About CSG

Employee Experience

Inclusion & Impact

Global Impact

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

Protecting Customer Data with Top Tech and Best Practices When helping billions of people around the world process hundreds of millions of payments each year, data privacy and security are always top of mind. CSG takes every precaution and uses leadingedge technology to ensure customers’ data is secure while taking care to maintain strict compliance with changing regulations, going above requirements to ensure CSG protections are the most dominant against vulnerabilities.

CSG ensures data privacy and security at every level of business, preventing, detecting and responding immediately to any potential risks. With a 360-degree, comprehensive security practice, including extensive security development and testing, CSG covers every facet and discipline of modern security management.

Validated Assurance

44

Message from the CEO

About CSG

Employee Experience

Inclusion & Impact

Global Impact

Digital Inclusion

ENTERPRISE SECURITY

DATA PRIVACY OPERATIONS

Ensuring cyber safety for CSG customers and employees is the cornerstone of CSG’s Enterprise Security Management System.

CSG’s data practices offer a chance for brands to take the lead and own a strategic space focused on data transparency and access. CSG’s Data Privacy function maintains controls aligned to Privacy objectives to identify, inventory, classify, protect and monitor data throughout the data management lifecycle. A robust program and capabilities enable CSG to meet regulatory privacy obligations including Data Subject Requests.

HOLISTIC SECURITY PROGRAM GOVERNANCE, RISK AND COMPLIANCE The global risk and regulatory landscape is complex, and non-compliance is a significant business risk.

CSG is a trusted partner in managing risk, policy, continuous monitoring and oversight of IT controls, including those of third parties, to deliver security assurance and sustainment of legal and regulatory requirements that promote and align to business objectives.

IDENTITY AND ACCESS MANAGEMENT Users require the right access to the right data at the right time for the right reasons so a business can run smoothly. CSG’s Identity and Access Management function ensures appropriate access to data and resources to reduce risk, meet compliance requirements and enable agility to support business objectives.

PHYSICAL AND ENVIRONMENTAL SECURITY CSG maintains an effective suite of controls and requirements to protect data and information, hardware, and human resource assets. Whether the solution is being delivered from CSG's cloud or public cloud, its infrastructure and resources are protected from inappropriate physical access, theft, and sabotage in addition to accidental, intentional, or natural events.

PRODUCT SECURITY CSG provides visibility, standardization and assurance for development practices, with established policy, governance and oversight of secure coding practices that promote confidentiality, integrity and availability across CSG’s product portfolios.

Environmental Stewardship

Governance

Reporting

Appendix

SECURITY TESTING AND AUTOMATION CSG provides routine vulnerability management and ongoing penetration testing services to ensure security hardening of CSG platforms and applications as well as build internal Development Security Operations (DevSecOps) services and automations that deliver efficiency, scale and pervasiveness of security controls.

SECURITY OPERATIONS CSG manages a comprehensive Security Incident Response process that includes implementation and monitoring of comprehensive security alerting and preventative technical controls across all technology platforms and at various levels and abstractions of the CSG technology stack. This is integral in upholding CSG’s reputation as a secure and trusted partner to customers, providing the utmost confidence in CSG’s service.

NETWORK OPERATIONS CSG ensures that no matter where in the world CSG’s customers or employees are, its platform and products will be reliable, available and performant for its customers and their clients. CSG is skilled in the design, build and maintenance of global connectivity for every CSG employee, facility, data center, application and customer.

CSG’s deep skill and experience guarantees first-in-class service experiences and sustained customer satisfaction.

45

Message from the CEO

About CSG

Employee Experience

Inclusion & Impact

Global Impact

Best-in-Class Practices and Framework

Digital Inclusion

A TRUSTED PROVIDER

Environmental Stewardship

Governance

Reporting

CSG has been operating SaaS for the world’s leading telecom and entertainment companies for over 25 years.

All CSG Applications Provide:

CSG has invested over two years working with cloud experts to fine-tune and perfect our practices. Dozens of communication service providers (CSPs) trust CSG’s practices for their most important data—their financials.

Secure by Design (SbD)

SbD is a security assurance approach that formalizes design, security controls and auditing.

Cloud Security

Secure Development Training

Each developer is required to complete modules specific to the area of application development they are performing.

Secure Development Environments

Development environments are hardened, secured and monitored with the same standards and controls as production environments.

Static Application Security Testing

Static Application Security Testing provides coverage of common flaws in source code, including, but not limited to, the OWASP Top 10.

Dynamic Application Security Testing

More than 95 categories of attacks and vulnerabilities, including, but not limited to, OWASP top 10 are tested.

Open-Source Software Composition Analysis

CSG uses of variety testing suites for Software Composition Analysis, to identify and reduce open-source risk and manage license compliance.

API Testing

CSG uses a variety of testing suites and custom generated playbooks to identify common API vulnerabilities such as OWASP API Top 10 and CWE, and logic vulnerabilities, such as Role Based Access Controls.

CSG’s Cloud Security Framework provides clients with assurance and peace of mind for critical workloads and data being processed in the cloud. CSG’s Cloud Security standards provide simplified alignment to standards that ensure cloud security competencies at all levels. CSG provides clearly defined usage standards for the public cloud and trusted enablement so that the company can safely innovate to solve its customer’s business challenges. Based on the CSG-developed cloud Usage Framework, all public cloud environments are measured against the standard, and remediation activities are orchestrated through notifications provided to users, security, and cloud teams with automated escalations.

With CSG's developed core engine, supporting tools and potential future tools, clients can rest assured their data is protected by CSG's world-class services.

More details about CSG’s privacy and security measures, as well as information on shifting regulations can be found on CSG’s website.

Appendix

46

Message from the CEO

About CSG

Employee Experience

Inclusion & Impact

Global Impact

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

Transparency in Reporting for a More Sustainable Future At CSG, we are dedicated to transparency and responsible reporting.

As part of our commitment to sustainable practices, we have actively engaged with the Sustainability Accounting Standards Board (SASB) and the Task Force on Climate-related Financial Disclosures (TCFD).

These partnerships have enabled us to align our reporting standards with industry best practices and ensure that our stakeholders have access to accurate and relevant information regarding our environmental, social and governance (ESG) performance.

In this Section: 48 CSG SASB Report 48 CSG TCFD Report

47

Message from the CEO

About CSG

Employee Experience

Inclusion & Impact

Global Impact

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

These reports provide detailed insights into our collaborative efforts with these organizations and demonstrate our dedication to transparent and sustainable business practices.

CSG actively collaborates with various frameworks and initiatives to improve sustainability reporting. In addition to SASB and TCFD, we have partnered with

Read CSG’s SASB Report Here

the Carbon Disclosure Project (CDP) to disclose climate change data and manage environmental risks. Our reporting aligns with the S&P Global Corporate Sustainability Assessment (CSA), evaluating sustainability based on environmental, social and governance factors. This ensures our sustainability efforts are in line with industry peers and best practices. Further ensuring our sustainability initiatives align with reputable global standards, we have integrated with the Institutional Shareholder Services (ISS) framework into our reporting practices. ISS provides CSG the opportunity to consistently assess and enhance our ESG performance through detailed guidelines and metrics.

Read CSG’s TCFD Report Here

48

Message from the CEO

About CSG

Employee Experience

Inclusion & Impact

Global Impact

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

Appendix

In this Section: 50 Awards & Recognition 51 Alliances & Partnerships

49

Message from the CEO

About CSG

Employee Experience

Inclusion & Impact

Global Impact

Digital Inclusion

Environmental Stewardship

Governance

Reporting

Appendix

Awards & Recognition

Great Place to Work® Certification as one of India’s Best Companies to Work for in 2023. Read the press release to learn more.

CSG received “Prime” Institutional Shareholder Service Environmental, Social and Governance Corporate rating for the second consecutive year (effective April 2023).

Read the press release to learn more.

Great Place to Work® Certification as one of India’s Best Workplaces™ for Women 2023 for large organizations.

Great Place to Work® Certification as one of India’s Best WorkplacesTM in IT and IT & Business Process Management 2023.

CSG was recognized for ESG Corporate Rating by Morningstar Sustainalytics. CSG is ranked in the top 10% of companies in the software and service industry but also the top 15% for all publicly traded companies with low exposure to the risk of material financial impacts. Read the press release to learn more.

50

Message from the CEO

About CSG

Employee Experience

Inclusion & Impact

Alliances & Partnerships Adaptive Spirit

Global Impact

Digital Inclusion

Environmental Stewardship

Governance

Reporting

CSG is proud to partner with the following organizations to create impact across the globe.

Cox Heart To Heart

Gotta Be me Inc.

CSA (Central Services Association)

Government Junior College

Bags Of Fun

Denver Metro Chamber Leadership Foundation

Govr Primary School Konagutte

Beach Clean Up – India

Disability Quality Index

GSMA (Global System for Mobile Communications Association)

Bharatiya Grameen Mahila Sangh

Digicel Foundation

Habitat for Humanity – Chicago

Bharatiya Grameen Mahila Sangh Trust

Dorcas Heart

Bhumi (Tree Plantation Project)

dtw ignite

Heartland Equine Therapeutic Riding Academy

Earthday Org

Anant Aman Social Welfare Society

Big Brothers Big Sisters Independence Region

IBTTA (International Bridge, Tunnel and Turnpike Association

Euromoney Global Ltd.

Anganawadi Kendra

Canalside Community Fridge

Institute Of Internal Auditors

APR Charitable Trust

Children’s Cancer Research Fund

Arbor Day Foundation Inc.

Children’s Hospital Foundation

Ascend Performing Arts Inc.

Collegiate Crossings

Association For Postal Commerce

Colorado Bar Association

Association For Promoting Social Action (APSA)

Colorado Brass

AICPA (American Institute of Certified Public Accountants Air Force Academy Parents Assoc of Nebraska Alliance for Telecommunication Industry Solutions Inc. ALSAC St Jude Children’s Research Hospital American Heart Foundation

Association Of Chartered Certified Accountants Autism Speaks Inc.

Appendix

Food Bank For The Heartland Inc. Fortifi (PYT) Ltd. Fred Victor Corporate Volunteer Gary Sinise Foundation GBS/CIDP Foundation International

International Association of Privacy Professionals IPMA (International Project Management) MEF Forum (Metro Ethernet Forum)

Global Compact Network Usa Inc.

51

Message from the CEO

About CSG

Employee Experience

Inclusion & Impact

Montessori School Of North Hoffman

Silver Sponsorship For Subscription Summit

Mustaches For Kids Omaha

Society of Women Engineers

National Association Of Corporate Directors

Sri Sai Sneha Foundation

National Multiple Sclerosis Society Open Open Door Mission Oregon Health & Science University

Global Impact

Digital Inclusion

Environmental Stewardship

St. Baldrick’s Foundation

50 Mile March Foundation Inc.

Surfinder Foundation

Abide

Susan G. Komen 3-Day

Anita B.ORG (Anita Borg Institution For Women & Technology)

That’s Eco Foundation

Black Girls Code

The Circle of Goodwill

Black Lives Matter

Parkinson’s Disease Foundation Inc.

True Change Ltd

Equality Florida

UNICEF USA

Folds of Honor Foundation

United Way Of Bengaluru

Lime Connect

Wayne State Foundation

Make A Wish Foundation

We Make Change

NAMI Nebraska (National Alliance on Mental Illness)

SAME Foundation

WICT (Women in Cable Telecommunications)

Npower

Sarpy County Chamber Of Commerce

World Central Kitchen Inc.

Toys For Tots

Sasan Alwar High School

Wounded Warrior Project Inc.

Travis Manion Foundation

Youth Emergency Services

United Negro College Fund

PTC Charity Run Radial Arts Center Samarthanam Trust For The Disabled

Save The Children Seminole Booster (Florida State University)

Reporting

Appendix

Donations Made by Employee Belonging Groups

Organization For Development Action (ODA)

Prerana

Governance

Zerah Foundation

52

For more information email us at: sustainability@csgi.com

CSGI.COM 53