Cowichan Tribes Community Resource Guide - Spring/Summer 2025

COWICHAN TRIBES

RESOURCES AT A GLANCE

& Council Boards and Committee Assignments

(250) 748-3196 adm.reception@cowichantribes.com

Allenby Rd, Duncan, BC V9L 5J1

(250) 748-3196

(250) 746-5741

Hatchery Rd, Duncan BC V9L 3Y2

(778) 901-9111

Canada Ave, North Cowichan, BC V9L 1V3

(250) 748-3196

Allenby Rd, Duncan, BC V9L 5J1

& Tobacco Tax (250) 748-3196

Allenby Rd, Duncan, BC V9L 5J1

748-3196

Allenby

748-3196

(778) 422-2255

socialdev@cowichantribes.com

5760 Allenby Rd, Duncan, BC V9L 5J1

(250) 715-3302

shd.maintenance@cowichantribes.com

5742 Allenby Rd, Duncan, BC V9L 5J1

(250) 746-1002

5766 Allenby Rd, Duncan, BC V9L 5J1

Operations & Maintenance (236) 800-5071

maintenance@cowichantribes.com

6060 Canada Ave, North Cowichan, BC V9L 1V3

Capital Projects (250) 715-3302

6060 Canada Ave, North Cowichan, BC V9L 1V3

TS’EWULHTUN HEALTH CENTRE

Ts’ewulhtun Health Centre (250) 746-6184

5768 Allenby Rd, Duncan, BC V9L 5J1

Health@cowichantribes.com

*Contact for Medical Transportation

Ts’ewulhtun Dental Clinic (250) 715-3305

text: 1-855-922-3774

dental@cowichantribes.com

5768 Allenby Rd, Duncan, BC V9L 5J1

Quw’utsun Sul-hween (Elders) (250) 715-3303

5764 Allenby Rd, Duncan, BC V9L 5J1

COWICHAN TRIBES

HOURS OF OPERATION

Monday - Friday 8:30am - 12:00pm 1:00pm - 4:30pm

Hwialusmutul’ Community Health (250) 715-1024

text: (250) 732-4638

hwialusmutul@cowichantribes.com

5768 Allenby Rd, Duncan, BC V9L 5J1

Slhexun sun’ts’a’ Primary Care Clinic (250) 715-3322

text: (250) 508-7119 clinic@cowichantribes.com 121 Ingram St, Duncan, BC V9L 1N8

Kwam’Kwum’Tthun Shqwaluwun Youth Services (250) 746-0607

470 Trans-Canada Hwy, Duncan, BC V9L 5J1

Kwun’atsustul Counselling (778) 422-3122

200 Cowichan Way, Duncan, BC V9L 6P4

Ts’ets’uwut Tth’ele’ Mustimuhw Helping Hearts Outreach (250) 732-4326

5768 Allenby Rd, Duncan, BC V9L 5J1

Where to get support

How to respond to an opioid overdose

EXTERNAL RESOURCES

Need a Doctor? Health Link BC and FNHA resources BC Ombudsperson

Member of the Legislative Assembly Member of Parliament Pathways BC Indigenous Justice Centres

Emergency Contacts: Who to Call

•Ts’ewulhtun

•Hwialusmutul’

•Ts’ewulhtun

COWICHAN

Cowichan River Hatchery 2380 Hatchery Rd, Cowichan, BC V9L 5L7

CHIEF & COUNCIL

Back Row Left to Right

Swutth’tus (Calvin Swustus SR), Q’isulestse (Howard George), Yulkwetse’ (Christopher Alphonse), Tasha Brooks, Titsulqinum (D’Arcy Joe JR), Xul (Troy Elliott), Swutth’tus (Calvin Swustus JR).

Front Row Left to Right

Xatl’ustun-tunaat (Amanda Sylvester), Sulqw’tenatunaat (Jen Charlie), Sulsulxumaat (Chief Cindy Daniels), Looxèltunaat (Francine Alphonse), Queletstunaat (Audrey George), Yu Kwiliye’ (Terri Allen).

Boards and Committee Assignments

• The numb ered companies are not committees and do not meet. They are companies holding assets for Cowichan Tribes. The Councillors are shareholders on behalf of the Nation. Most numbered company business will be managed with one meeting a year if necessary.

Cindy Daniels

• Chief Cindy D aniels-Sulsulxumaat sits on all Council Boards and Committees.

Terri Allen

• Costa Canna

• Workforce and Development Committee

• (previously Human Resources Committee)

• L and Investigation Committee

• Educ ation Committee

• G overnance, Policy and Law Committee

Francine Alphonse

• Khowut zun Development Corporation

• Cit y of Duncan/North Cowichan/CVRD

• Cowichan Bay Planning Committee

• Health Advisory Committee

• Natural Resources Committee (previously Fishing Committee)

• Cowichan Tribes Treaty Committee

• Youth and Rec Committee

• 0942071 (Dike)

• 0944623 (Gravel)

Christopher Alphonse

• Mustimuhw Information Solutions Inc.

• Cowichan Watershed Board

• Finance & Audit Committee

• Housing Committee

• Tumuhw’ Committee

• L and Investigation Committee

• Cowichan Tribes Treaty Committee

• Cowichan Nation Alliance

• Educ ation Committee

• Youth and Rec Committee

• G overnance Policy and Law Committee

• 0990409 BC Ltd.

• 0942071 (Dike)

• 0944623 (Gravel)

Tasha Brooks

• Khowut zun Development Corporation

• D uncan – Chamber of Commerce

• Workforce and Development Committee

• (previously Human Resource Committee)

• Finance & Audit Committee

• Educ ation Committee

Jen Charlie

• Village Green Mall-Cowichan Mini Mall Ltd.

• Workforce and Development Committee

• (previously Human Resources Committee)

• Citizenship Committee

• Housing Committee

• G overnance Policy and Law Committee

• 0942071 (Dike)

Troy Elliott

• Citizenship Committee

• Tumuhw’ Committee (alternate)

• Cowichan Tribes Treaty Committee

• Cowichan Nation Alliance

• Educ ation Committee

• Natural Resources Committee (formerly Fishing Committee)

• 0990409 BC Ltd.

• 0942071 (Dike)

• 0944623 (Gravel)

Audrey George

• L and Investigation Committee

• Elder ’s Advisory Committee

• Finance & Audit Committee

• Khowut zun Development LLP

• Q uw’utsun Kw’atl’kwa Fisheries Society

• 0626875 (Nursery Lands)

Howie George

• Khowut zun Development Corporation

• Cowichan Nation Alliance

D’Arcy Joe Jr

• D uncan – Chamber of Commerce

• Health Advisory Committee

• Tumuhw’ Committee

• Natural Resources Committee (previously Fishing Committee)

• Mustimuhw Information Solutions Inc

• Khowut zun Gaming Corporation

Calvin Swustus Sr

• Khowut zun Development Corporation

• Khowut zun Gaming Corporation

• Island Corridor Foundation

• Cowichan Watershed Board

• Cowichan Public Art Gallery Board

• Workforce and Development Committee

• (previously Human Resources Committee)

• Finance & Audit Committee

• Health Advisory Committee

• Tumuhw’ Committee

• L and Investigation Committee

• Cowichan Tribes Treaty Committee

• Cowichan Nation Alliance

• HTG Board of Directors (alternate)

• Educ ation Committee

• Elder ’s Advisory Committee

• G overnance Policy and Law Committee

• Costa Canna

• 0942071 (Dike)

• 0944623 (Gravel)

Calvin Swustus Jr

• Khowut zun Gaming Corporation

• Cowichan Tribes Treaty Committee

• Cowichan Nation Alliance

• Cowichan Core Recreation

• 0942071 (Dike)

• 0944623 (Gravel)

Amanda Sylvester

• Citizenship Committee

• Youth and Rec Committee

• Khowut zun Development LLP

• 0990409 BC Ltd

INDEPENDENT BOARDS

Stsi’elh Stuhw’ew’t-hw tun Smun’eem Board of Directors

Cowichan Tribes Chief and Council have delegated governance and fiduciary oversight of Stis’elh Stuhw tu Smun’eem to the Board of Directors. The purpose of the Stsi’elh Stuhw’ew’t-hw tun Smun’eem is to oversee the administration and implementation of Snuw’uy’ulhtst tu Quw’utsun Mustimuhw u’ tu Shhw’a’luqwa’a’ i’ Smun’eem (The Laws of the Cowichan people for Families and Children).

The role of the Board is to:

• Provide strategic direction and fiduciary oversight.

• Follow a p olicy-governance model.

• Develop and approve performance targets, annual budget, and funding guidelines and decisions alongside the CEO, and policy at a high level.

• Act in the best interests of Stis’elh Stuhw tu Smun’eem in order to achieve the mandate delegated by Chief and Council; that is the fundamental obligation of the Board.

Stsi’elh Stuhw’ew’t-hw tun Smun’eem Directors:

• Stuart Pagaduan

• Albie Charlie

• Jonathan Joe

• M al Joe

• Emily S almon

• Clarissa Peter

• Mike Alpine

• Diana Elliott, and

• K aitlyn Atleo

Contact: (250) 746-1002

Cowichan Tribes Complaints and Appeals Board

The Cowichan Tribes Complaints and Appeals Board was formed in 2024 following the process set out in section 10 of the Cowichan Tribes Custom Election Code passed in October 2023.

The Board is responsible for receiving and investigating:

1. Ele ction process appeals.

2. Complaints made against a Chief or Councillor, including questions related to breaching the Oath of Office.

Current Board (2024-2028)

• Si’nahtun Wayne Paige Sr.

• Hun’tsuw’iiyus Ernie Elliott

• Emily S almon

• Brian Thom

If you have an appeal about an election, or a want to make a petition to remove a councillor or chief, please have a look at our Board’s process, and then contact us.

Contact the Complaints and Appeals Board here: contactus@quwutsunappeals.ca

To learn more, please Scan QR Code or click HERE

ADMINISTRATION

Cowichan Tribes Administration is led by the Chief Administrative Officer, who oversees employees and Band operations.

The Chief Administrative Officer (CAO) is responsible for:

•  The strategic priorities of all Cowichan Tribes departments and programs.

•  Chief and Council directives.

•  Applic able legislation and policies

•  Ensuring fiscal and operational accountability

•  The sup ervision of the Operational Leadership Team to ensure efficient and effective service delivery to the Cowichan community in a manner that is consistent with organizational and community culture.

•  The CAO oversees the organizational structure, provides leadership on strategic issues affecting the organization, and presents findings, options, and recommendations to Chief and Council, select committees, and department directors.

•  The CAO also represents Cowichan Tribes and maintains effective relationships with government and private agencies, various interest holders and partners, and Cowichan citizens.

•  The CAO is supported by the Administration team including the Deputy CAO, Director of Governance, Council Administrator, Office Manager, executive assistants, and clerks.

Governance, Project Management & Administrative Support:

The Administration team provides governance, project management and administrative support for Chief & Council and the CAO.

Administration also provides support to Cowichan Tribes departments on a variety of projects and initiatives, as needed.

Records and Information Management:

The Records and Information Management team works to ensure Cowichan Tribes current and historical council records are archived in a manner that supports our governance, jurisdiction, and legal needs. These records are being digitized and stored in a searchable repository.

COMMUNICATIONS

The Communications Department supports Cowichan Tribes overarching goals and is responsible for achieving internal and external communications objectives, including the effective dissemination of information and support for community and employee engagement.

The Communications Department works closely with departments across Cowichan Tribes to share information regarding organizational and departmental programming, services, initiatives, and events with Quw’utsun Mustimuhw, employees, partners, and stakeholders. Team members also provide communications and event advice, and support to Cowichan Tribes leadership and staff.

COMMUNICATION CHANNELS

Follow us on Social Media

Hawk Communications App

Google Play App Store

Print and digital Quw’utsun Newsletter

Sign-up for the Digital Quw’utsun Newsletter www.cowichantribes.com/newsletter

OUR RESPONSIBILITIES

•  Communications strategy and planning, brand, and reputation management.

•  M anaging our website and social media, including Facebook, LinkedIn, and YouTube.

•  Producing monthly print and digital editions of the Quw’utsun Newsletter and the bi-annual (Fall and Spring) Community Resource Guide.

•  M anaging and promoting the Cowichan Tribes Communications App, a new tool to assist our community members with staying up to date on all the latest information and events.

•  Crisis, emergency, and extreme weather communications support.

•  Overseeing media relations, including writing and distributing news releases, responding to media inquiries.

•  Developing marketing and promotional materials for key events and initiatives.

•  Providing support for employee communications.

•  Providing event coordination support to departments.

COWICHAN RIVER HATCHERY

Started in 1977, the Cowichan River Hatchery is a Salmonid Enhancement facility operated by Cowichan Tribes under contract to Fisheries and Oceans Canada. The primary goal of the Hatchery is to sustain the salmon stock in the Cowichan River system through a combination of brood stock and salvage strategies.

The facility has a capacity for 1.5 million eggs. Fisheries and Oceans Canada deemed there to be a sustainable return so no longer need to rebuild stocks. The annual Brood Stock quota is determined by Fisheries and Oceans Canada and is currently set at 635,000 eggs.

COWICHAN

EMERGENCY SERVICES

The purpose of the Cowichan Tribes Emergency Services Department is to protect lives, property, and the environment. Our vision is to reduce risks through prevention, public education, and preparedness activities, and to be ready to respond to all types of natural disasters and emergency events.

We are now connected to the local 9-1-1 system that we can be aware of and provide support for emergencies on Cowichan Tribes lands and waters.

SERVICES & PROGRAMS

•  Develop and maintain a community emergency plan.

•  Work with partners to identify and mitigate risks to the community as well as implementing proactive steps for management to reduce hazards.

•  Promote fire safety and coordinate wildfire response.

•  Prepare for and respond to community flood emergencies.

•  Co ordinate Emergency Operations Centres and front line emergency responders.

•  Spill Response Program: This program is working towards protection for the waterways that are important to the community. There has also been extensive work in developing plans for response to locations identified as culturally or environmentally sensitive.

•  Emergency Services Support (ESS) Program: During a disaster where a family or individual has to evacuate, emergency support services (ESS) is activated through Emergency Management and Climate Readiness (EMCR), a provincial program that administers and funds disaster response. These funds are used by individuals to meet their basic needs, reunite families, and re-establish themselves after an emergency event. Our doors are open to volunteers; please contact us for more information.

EMERGENCY SUPPORT SERVICES

(778) 901-9111

GOVERNANCE

The Cowichan Tribes Governance Department is responsible for overseeing governance initiatives and providing advice and support to the CAO and Chief & Council in the development and implementation of policies, laws, regulations, band council resolutions, and memorandums of understandings to ensure legal compliance in accordance with Cowichan Tribes’ strategic plan and organizational policies and procedures.

Laws currently under development

•  Educ ation Law

•  L aws under Quw’utsun Tumuhw

•  Cannabis Law

•  G overnance Policy

•  Cowichan Tribes Constitution (2025)

Recent Laws

•  O utdoor Burning Law (2024)

•  Snuw ’uy’ulhtst tu Quw’utsun Mustimuhw u’ tu Shhw’a’luqw’a’ i’ Smun’eem - The Laws of the Cowichan People for Families and Children (2023)

•  Custom Election Law (2023)

•  Shtunni’s tu Hwulmuhw Code - Citizenship Code (2022)

•  Q uw’utsun Tumuhw - Land Code (2019)

Cowichan Tribes Council Administration

•  A Council and Community Meeting Attendance Policy has been implemented.

•  Cowichan citizens are able to attend Council meetings in person and virtually as observers.

•  Council me etings are held in Council Chambers on the second and fourth Tuesday of each month, except in August and during the annual Christmas closure.

•  To register to attend as an observer, please contact the Council Administration team.

•  To appear before Council on a specific matter, a council agenda item request must be submitted at least one week in advance.

CITIZENSHIP & TOBACCO TAX

Citizenship, Vital Statistics and Population Records

One department staff member is certified with ISC as an Indian Registry Administrator (IRA). The IRA maintains vital statistics services which include births, deaths, marriages, divorces, legal change of names, adoptions, and other miscellaneous amendments. Please be sure to contact us with any changes so we can update our records!

POPULATION AT A GLANCE TOTAL 5,533

Status Cards

•  There is a wait list for the CIS (laminated cards) and we will continue to take names. Cards will be done by appointment only.

•  SCIS (secure status cards) applications are being done in our office. Please call to make an appointment. There is no fee for this service. Birth certificates can be used as ID.

Citizenship Committee

The department holds quarterly Citizenship Committee meetings. The committee consists of two Sul-hween representatives, two youth representatives, two Bill C-31 representatives, two community representatives, and three Council representatives. This committee reviews incoming citizenship applications in accordance with the Cowichan Tribes Citizenship Rules.

Citizenship Applications

The Family Historian works closely with new applicants, reviewing and verifying citizenship applications and family lineage as part of the application process.

The current Citizenship forms are available on our website, Scan QR Code or click HERE

Commissioner

Citizenship also has a Commissioner on staff. A Commissioner is a person appointed or designated under the Evidence Act to administer oaths and affirmations and to take affidavits and declarations. This can include the following documents:

•  St atutory declarations

•  L and transfers

•  St atement in lieu of other parents signature

•  ISC paternity documents

•  Custom adoptions

•  Temporary care when travelling with a minor This service is free of charge and only available to Cowichan citizens.

•  Pictures can be taken in the citizenship department for the SCIS card at no cost to you and the CIS (laminated Status Card) for only $10. Payments can be made in the Finance Department prior to your appointment.

Recently Have a Baby?

•  To register your baby for a Status Number, parents/ guardian can come in with the long form birth certificate and parents/guardians ID.

•  Remember to register your baby as soon as possible, as baby’s medical is only covered under the registered parent for the first 18 months.

•  Once baby is registered, the next step is to apply for Cowichan citizenship. The parent/ guardian applies when there is one Cowichan parent and one non Cowichan parent.

Tobacco Tax Distribution

The Tobacco Tax Distribution is an annual monetary distribution to citizens totally 37.5% of the total revenues of the Tobacco Tax monies. The yearly total is divided by the amount of registered Cowichan citizens, thus giving that year’s per person distribution amount.

Scan QR Code or Click HERE for the online Tobacco Tax Application

TREATY

The Cowichan Tribes Treaty Department was initially formed solely to negotiate a comprehensive treaty through the BC Treaty Process. However, it has expanded its role to work alongside other departments in addressing Aboriginal rights and title issues and asserting Cowichan authority and jurisdiction within our traditional territory. In the summer of 2024, as part of an organizational restructure, the Treaty Department was moved under Governance.

PROGRAMS

Collaboration with Cowichan Tribes Departments

Treaty Department staff work closely with the Cowichan Tribes Lulumexun Department to provide expertise and technical support on governance initiatives, as well as advancing shared decision-making and increased jurisdiction within our traditional territory. We also collaborate with other departments on governance initiatives.

Cowichan Tribes Historical Data Base

The Cowichan Treaty Department spent several years working on a historical database with over 1,800 documents that were scanned and saved. Preservation and protection of Cowichan’s oral and written history is of the utmost importance to our Sul-hween and leadership. Treaty is now working with the IT Department to have it transferred into a Cowichan Tribes central database which will be part of a Cowichan Tribes historical archive and library for use by other Departments, community, and future generations.

Technical Support to The Quw’utsun Nation Alliance

The Cowichan Tribes Treaty Department, at the direction of Chief and Council, has supported Cowichan Tribes’ participation in a historical Quw’utsun Nation claim to lands (Aboriginal title) and rights on the Fraser River at the village of Tl’uqtinus. This court case was precipitated by the government of Canada and BC’s refusal to recognize Quw’utsun rights and title in the area. Cowichan Tribes is a plaintiff in the case alongside the other historic Quw’utsun Nation communities of Stz’uminus First Nation, Penelakut Tribe, and Halalt First Nation. The Trial the longest ever Aboriginal law litigation in North American history. Although the court case concluded in Fall 2023, as of March 2025 we are still awaiting the judgement.

We also work at a technical level with the Quw’utsun Nation member communities in advancing rights and title issues within our traditional territory, including on Vancouver Island, the southern Gulf Islands, and the marine territory.

Hul’qumi’num’ Treaty Group Treaty Negotiations

Under the umbrella of the Hul’qumi’num’ Treaty Group (HTG), Cowichan Tribes, along with Penelakut Tribe, Halalt First Nation, Lyackson First Nation and Ts’uubaa-asatx First Nation (formerly Lake Cowichan Nation) continue to negotiate a modern day treaty with British Columbia (BC) and Canada. Cowichan Tribes is not in agreement on a number of critical issues. While we have made substantial progress in taking back our inherent jurisdiction to govern our members and our territory, we are building capacity to implement a treaty final agreement. Nonetheless, Treaty Department staff continue to negotiate land transfers, incremental benefit agreements, and are working on other reconciliation initiatives.

HUMAN RESOURCES

The Human Resources (HR) Department is responsible for attracting and retaining a skilled professional workforce for Cowichan Tries, and ensuring a safe and healthy workplace for over 375 employees. With 18 different departments and program areas, there are a variety of job opportunities at Cowichan Tribes.

How to apply to Cowichan Tribes

Where do I find job postings?

Places to look:

www.cowichantribes.com on our

•  Employment Opportunities page.

•  Cowichan Tribes on Facebook.

•  Cowichan Tribes on LinkedIn.

How do I apply?

Things to remember:

•  Please include the reference number in your application.

•  Apply b efore the deadline (check the posting for info).

•  Apply via in-p erson at 435 Trunk Rd, Unit #208 or via email to resume@cowichantribes.com.

How long will this take?

Things to consider:

•  Postings are up for 2-4 weeks.

•  Expect at least 1-2 weeks for screening resumes.

•  Time for scheduling interviews.

•  The website is updated to show where we are in the process.

What about the interview?

What to expect:

•  Interviews are done virtually using a laptop, tablet, or cell phone.

•  If you don’t have a laptop, tablet or cell phone, you can use ours. Just let us know before your interview!

•  2 (or more) people will interview you.

•  Interviews take 30 minutes - 1 hour interviews may have a “written component”.

What happens next?

If you get the job:

•  You’ll need your Criminal Record Check - we will reimburse you!

•  Your Supervisor/Manager and HR Department are there to help.

Applications and questions about employment at Cowichan Tribes can be sent to:

Scan QR or Click HERE code for current employment opportunities, including on-call positions

INDIGENOUS POLICING SERVICES

Indigenous Policing Service (IPS) units are specialized RCMP units dedicated to ensuring Indigenous communities receive community policing services that are culturally sensitive and responsive to the specific needs of a designated Indigenous community. Each First Nation makes its own policing arrangements by creating agreements between the provincial and federal governments, and the community (Community Tripartite Agreements). As a result, Indigenous communities have greater control over the delivery and management of policing services. IPS units coordinate with designated band delegates to create priorities to meet the unique needs of that Nation (i.e., Cultural community events and engagement, enforcement on substance misuse on band lands, education and information sharing on community safety, truth and reconciliation projects, etc.). These officers provide enhanced services intended to improve the level of policing services normally provided by RCMP and spend 100% of their time on policing the needs of Indigenous communities.

The North Cowichan Duncan RCMP Indigenous Policing Services Unit is comprised of four dedicated officers who are focused on:

•  Supp orting crime prevention, intervention, and enforcement initiatives as outlined in agreements between Cowichan Tribes, Canada, and BC.

•  Trust/relationship building with Quw’utsun Mustimuhw.

•  Attempting to prevent and reduce youth involvement in crime as victims and offenders.

•  Community safety initiatives (both on and off reserve).

•  Truth and reconciliation efforts.

•  Recruiting.

•  Supp orting operational readiness within the RCMP for major emergencies or disasters.

CONTACT INFORMATION

Duncan/Village Green Mall Unit 11-180 Central Rd

(250) 748-5522 (Non-emergency RCMP line but can transfer callers to IPS)

Tuesday - Friday 8:00am - 6:00pm

The BC RCMP works actively throughout 200 plus Indigenous communities to develop, implement, and support initiatives and programs that ultimately contribute to safer and healthier communities. For example:

•  Drug awareness presentations.

•  Cyber safety/bullying.

•  Recruitment efforts.

•  Elder abuse awareness.

•  Road safety.

WHO TO CALL*

Call 911 (RCMP)

Emergency Events happening NOW.

i.e., imminent threat to personal or public safety, assault occurring, weapons complaints, missing person, theft occurring.

Call (250) 748-5522

(RCMP non-emergency line)

Non-emergency events happening now or in the past.

i.e., noise complaints, traffic complaints, graffiti, theft that has already occurred – no further threat to safety.

Report a crime after it has occurred, report suspicious/illegal activities.

RCMP Online Crime Reporting: https://ocre-sielc.rcmp-grc. gc.ca/bc/en

Call (250) 748-5522 and ask for IPS

Quw’utsun Community safety issues that are ongoing or in the past.

i.e., concerns around drug houses on the reserve, safety concerns on the reserve, safety concerns within one’s home, ongoing issues within community.

Quw’utsun Mustimuhw can also come by our office to speak with us in person.

*Reporting emergency and non-emergency events is very important. This information helps create records to track unlawful activities and supports our ability to take action and work with Cowichan Tribes and citizens to improve community safety.

*Please note, since IPS are RCMP officers, they can be deployed to any situation depending upon need within the RCMP detachment.

Please contact IPS regarding opportunities to attend and present at Quw’utsun community events.

KHOWUTZUN HERITAGE CENTER

Khowutzun Heritage Centre is a newly renovated venue which can be rented for community events (i.e., breakfast and lunch meetings). The event team is committed to supporting success by providing clients with the best services possible to ensure event needs and expectations are met, while creating a memorable experience for all who attend.

LE’LUMEXUN’ ’U TU TELU - FINANCE

Our department provides financial administrative support for the organization and the economic development entities of Cowichan Tribes.

PAYMENTS

Cowichan Tribes encourages citizens to receive payments via Electronic Funds Transfer (EFT). This includes social assistance, post-secondary living allowance, K-12 attendance allowance, child and family caregiver payments, lease distribution, meeting honorarium, yearly tobacco tax, and any other payments from Cowichan Tribes.

If you are making payments to Cowichan Tribes (i.e., monthly housing rent), we encourage citizens to pay through email money transfer and online bill payments through your financial institution.

Email money transfer can be sent to directdeposit@cowichantribes.com. Please indicate the nature of the payment in the subject line. No password is required as auto deposit is set up for the account.

If your banking information has changed, please send updated banking information to directdeposit@cowichantribes.com.

LULUMEXUN

LANDS & NATURAL RESOURCES

Lulumexun are caregivers and guardians - preserving, reclaiming, and protecting Quw’utsun Tumuhw, waters, and all beings. We keep our territory safe and thriving for future generations.

Environment and Natural Resources

The Environment and Natural Resources team is responsible for monitoring and managing the health and vitality of Quw’utsun lands, waters and wild/marine life. The team develops and implements strategic plans and management tools for Quw’utsun environmental and natural resources, and works collaboratively with governments, partners, and neighbouring First Nations. The team works to address environmental conditions and events impacting Quw’utsun territory, while integrating Quw’utsun teachings, values, and community input into environmental, natural resource, and land development decision making.

Enforcement

The enforcement team is tasked with protecting and exerting Cowichan Tribes jurisdiction, title, and rights. This work includes monitoring and compliance of community driven laws and bylaws on reserve.

Referrals

The referrals team work revolves around the assertion of Cowichan Tribes Rights and Title, and coordinating Cowichan Tribes’ participation in the consultative process with all levels of government and their agencies, as well as industry, non-governmental groups, and project developers.

Fisheries

S-hwuhwa’us Thi’lut Kwa’atl’kwa

The S-hwuhwa’us Thi’lut Kwa’atl’kwa (Thunderbird Protecting the Ocean) program is Cowichan Tribes’ marine stewardship project, run by Lulumexun.

Our program encompasses a wide range of focus areas, from marine management to handson monitoring of our marine territory, both by vessel and on foot.

Our biologists and marine crew use digital tools to identify, monitor, record, and report disturbances in the marine environment. Through careful observation and regular presence, we collect and analyze data to witness changes and impacts to our marine environment. This includes studying the effects of vessel traffic, industrial activity, and other human influences.

S-hwuhwa’us Thi’lut Kwa’atl’kwa is committed to increasing Cowichan Tribes’ presence on the water and beaches in our ancestral marine territory and fulfilling our responsibility to protect and care for Tumuhw and other beings.

As guardians, Lulumexun’s Fisheries team monitors and stewards river and marine areas within Quw’utsun territory and enforces fishing laws and guidelines. The fisheries team also plays an important role in harvesting food fish and elk, and educating community on food harvesting and preservation. The Fisheries team liaises with neighbouring nations and jurisdictions on marine related issues and supports marine related economic development opportunities.

Land Management

The Land Management team supports, manages, and registers interests on Cowichan lands. The team is responsible for:

•  Administering the Quw’utsun Tumuhw.

•  L and and marine use planning.

•  Sp ecific claims, archaeology, and repatriation.

MINI PITCH

BOOKING PROCEDURE

The mini pitch is open for use and it can be booked by community members. Please ensure that you follow the procedures below to schedule the mini pitch.

1. Email your scheduling request to: minipitch@cowichantribes.com

Please ensure you include the following information with your request:

•  D ate and times you would like to use the mini pitch.

•  Cont act person for the booking.

•  Numb er of users who will be on the mini pitch.

2. You will be sent an application to complete. Please ensure you are booking approximately 1 month in advance.

3. Once your application has been submitted and approved, payment for use will be required. This will go toward the costs of operating (lighting) and maintaining the mini pitch.

4. Have fun!!!

QUW’UTSUN EMPLOYMENT & TRAINING (QET)

QET Provides help with:

•  Sp onsoring members in upgrading/certificate courses.

•  Tuition fees.

•  B ooks and supplies.

•  Employment Insurance (EI) top up.

•  Work gear (non-seasonal).

•  Drivers license training and testing to obtain Class 7. Novice and up (for education/employment only, must already have Learners License).

•  G as card/bus pass (for job search, new employment, and training based on eligibility)

•  Post-secondary courses (programs one year or less, or a single term; eligibility requirements apply).

Employment assistance services:

•  Resume/cover letter.

•  Fax/photocopying for resume distribution.

Eligibility:

•  Cowichan Tribes member (do not need to be a Social Development client).

•  15 years of age and older.

•  Valid Social Insurance Number (SIN).

•  S eeking full-time employment/education upgrading (restrictions apply).

•  Possess photo identification.

•  Permanently live in the area of East CentralVancouver Island to South Vancouver Island (Qualicum to Victoria), including Sooke, Port Renfrew, and Lake Cowichan.

•  S eeking a work experience position with a Cowichan Tribes Department.

Work Experience & Programs:

QET works with partners to create training, work experience, and summer student employment. For example:

•  Camp Cowichan.

•  Graveyard clean-up.

•  Longhouse renovation.

•  Khowut zun Heritage Center Maintenance Worker (work experience).

•  Educ ation Bus Monitors (work experience).

All applications are reviewed and subject to approval as per policy and guidelines approved by Chief and Council on October 8, 2019

For individuals seeking employment or training and organizations looking to partner, Please contact Lucy Shaw

Lucy Shaw, QET Coordinator lucy.shaw@cowichantribes.com

Click HERE or Scan QR Code to see our current opportunities

CULTURE & EDUCATION

Quw’utsun Syuw’entst Lelum (QSL) - Cowichan House of Learning provides education services to citizens and promotes the understanding of Quw’utsun culture and Hul’q’umi’num’ language to the Cowichan community.

EDUCATION JURISDICTION

QSL and our Education Jurisdiction Working Group are leading the return of full education jurisdiction to Cowichan Tribes, including the establishment of a Community Education Authority to operate, administer, and manage our education system for Quw’utsun Mustimuhw. An Education Law is also under development to guide the Community Education Authority’s work.

Cowichan Tribes Education Law will cover teacher and school certification, curriculum development, and graduation requirements. Following a successful ratification vote and adoption by Chief and Council, students attending schools on reserve will no longer be subject to the jurisdiction of the federal government or BC Ministry of Education.

By overseeing our own education system, we can make decisions in the best interest of our children. The education system will be guided by the Quw’utsun syuw’entst and education snuw’uy’ulh as set out in Law, and will serve as the basis for how the Quw’utsun education system will operate.

STUDENT TRANSPORTATION

A few friendly reminders for our STUDENTS

Please remind our Smun’eem of our policy and guidelines while riding the bus

•  No eating, drinking on the bus.

•  Students are to remain seated at all times until their bus stop and the bus comes to a complete stop.

•  Students will not extend their bodies outside the window or the aisle on the bus.

•  Students are to avoid behavior which may divert the driver’s attention from the road. Horse play and foul language will not be tolerated.

•  Vandalism – Suspension involving vandalism will not be lifted until restitution has been made and payment in full of a minimum repair cost $90.00 payable by parent or guardian.

A few friendly reminders for PARENTS

•  Parents/Guardians of young children (K-3) or children with disabilities must be at the designated bus stops waiting for their child/children 5 minutes prior to scheduled drop off time.

•  If parents/guardians are not at the bus stop when the child arrives, bus riding privileges will result in suspension for one (1) day.

•  Instruct students in proper behaviour while waiting for the bus and go over the policies with your child/children.

•  Friendly reminder to keep your child/children home when not feeling well.

•  All students who plan to ride the bus must register with the transportation department each year.

Our staff are committed to providing safe, efficient, and economical student transportation. The safety of the student passengers is a safety of paramount importance, as well as having them arrive at school in a state of mind that is as receptive to the learning process as possible.

Scan QR Code or click HERE to see the School bus schedules and passenger conduct rules

APPLICATIONS ARE REQUIRED EACH YEAR FOR EACH CHILD

Student transportation application form

Scan QR Code to register your child or click HERE

For QSL Transportation updates follow us on Facebook

PROGRAMS & SERVICES

Quw’utsun Syuw’entst Lelum offers a range of services aimed at supporting the educational and cultural needs of Cowichan Tribes

Lelum’uy’lh Daycare

Lelum’uy’lh offers a wide variety of activities and services to the children of Cowichan Tribes members. We have an infant/toddler program, a three year old program, and two full day four year old programs. Lelum’uy’lh is a Head Start program and incorporates the six Head Start components - Hul’q’umi’num’ language and culture, health, nutrition, parent involvement, school readiness, and social supports in everything we do. We often work with Clements Centre and Sun Drops Centre to offer additional supports as needed.

River Rd, Duncan, BC V9L 6V9

K-12 Support

Quw’utsun Smuneem Elementary School

(Our Cowichan Children) Our school offers Kindergarten to Grade 4 English, and Kindergarten to Grade 5 Hul’q’umi’num’ immersion. Next year (2026) we will be adding Grade 6 to the Hul’q’umi’num’ immersion program. Grade 7 will also be added in the near future.

(250) 748-1779

eileen.charlie@cowichantribes.com 3121 Glenora Rd, Duncan, BC V9L 6R9

Cowichan Students attend elementary and secondary school with Schools in District #79, various private schools, and our band operated schools. Our Student Advisors provide administrative support to QSL and for the Quw’utsun membership to ensure student success and retention.

Their work includes: Liaising with School District #79 and providing support in developing Local Education Agreements (LEAs), student registration and nominal roll tracking, allowance distribution and support for extra-curricular activities that encourage Cowichan students to become more involved in the school’s social activities, athletics, and academia. Topics include education planning support, community resources, academic programs and courses, vocational programs, post secondary programs, graduation requirements, and more. Please contact us with any questions or to book an appointment.

Quw’utsun Hu-yi’xwule’ Skwoulew’t-hw

Quw’utsun Hu’yixwule’ welcomes Cowichan Tribes members and status First Nations youth between ages 13 and 17 years of age to enroll in our secondary school program. The core service is a 10-month program that operates from September to June, focusing on improving literacy and numeracy skills. We offer academic subjects, along with land-based learning, Life skills, art, physical education, and computer classes. Individual and small group sessions with a specialized education teacher are also available. Our small class sizes allow students to receive optimal assistance from our staff. Credits for classes go towards a Dogwood diploma.

Yuthuy’thut Training Centre

Yuthuy’thut Training Program began in 1990 as a stepping stone for adults over 18 to upgrade their education and has evolved to include access to graduation with an Adult Dogwood. Cowichan Tribes members, their extended family, and other status First Nations people are eligible to participate in the program. The core service is a 10-month program that runs from September to June, providing instruction in a variety of academic courses as well as land-based learning and Hul’q’umi’num’. Students can receive an Adult Dogwood obtaining their Grade 12 through Yuthuy’thut.

Post-Secondary

Cowichan Tribes places great importance on increasing the participation and success rates of Cowichan Tribes members in post-secondary education and training. It is through education and training that we can support capacity building and self-government. We are committed to financially supporting post-secondary education and training. The Post-Secondary Education & Procedure Guidelines are used to assess the eligibility of students to receive financial assistance to attend accredited post-secondary institutions in an eligible program of study.

If you have questions about sponsorship for going to university or college, please connect with the Post-secondary advisor or Student Services Clerk.

SI’EM LELUM GYM

Si’em Lelum Gymnasium

The Si’em Lelum Gymnasium has a large 80’ by 120’ gymnasium for rent, and includes two large change rooms with showers. It is available for sporting events, receptions, and large gatherings. For non-sporting events, the floor is protected by mats. (Occupancy 350)

Dining Hall/Kitchen

A 30’ by 120’ dining hall is also available for rent, with a large kitchen. Can be rented together or separately (Occupancy 100)

Field Rental

The Si’em Lelum Gymnasium has two full sized soccer fields that can be rented for sports or events.

SOCIAL DEVELOPMENT

Social Development provides income assistance to our on-reserve population pending eligibility. We work with our clients to help them gain experience and confidence to enter the workplace. Clients that are deemed “employable” are referred to employment and training programs within Social Development.

THE TEAM

•  S ocial Development Manager

•  B and Social Development Workers (BSDW)

•  Designated Band Representatives (DBRs)

•  Cultural Facilit ator

•  Int ake Worker

•  Reception

•  File Clerk

•  *Mel Shun Um Sup ervisor

Designated Band Representative (DBRS)

•  Participate on behalf of Cowichan Tribes child(ren) and youth in all areas of Child Welfare including Cowichan Tribes Advisory Committee Meetings, adoptions, permanency planning, child safety, investigations, guardianship, foster care, providing input and advocacy for youth in high risk situations and for children and youth in care.

•  Participate and ensure proper cultural planning and supports are part of the child’s plan of care and updated with the child, and including the family for their input.

•  Participate and support the decision making process with adoption and aging out.

•  Supp ort all Cowichan Tribes members on/off reserve.

•  Participate in all family meetings, child, youth interviews, care plan meetings, mediation, as support/advocate.

•  *Mel Shun Um Co ordinators

•

*Mel Shun Um Administrative Assistant

•

*Mel Shun Um teacher

•  Q uw’utsun Employment & Training (QET) Program Coordinator

•  Q uw’utsun Employment & Training (QET) Case Worker

Quw’utsun Employment & Training (QET)

QET is a department under social development focused on providing employment opportunities for all Quw’utsun Mustimuhw. For more information, see page 25 of the guide.

Mel Shun Um Job Readiness Program

Mel Shun Um accepts referrals from Social Development workers. The staff work with clients and help them address barriers. The goal of the program is to move the member towards employment through a Mandatory Action Plan (MAP).

Income Assistance

•  Applic ants work with an Intake worker to complete the application and required documents.

•  Then the applicant is referred to a BSDW who assesses the application and documents for eligibility.

•  There are four different categories of income assistance: Employable singles, families and couples, persons with persistent multiple barriers to employment, and persons with disabilities.

We provide training opportunities in the client’s interest areas and provide work experience opportunities so clients better understand how to be successful in the workplace. Developing literacy and numeracy skills will help clients expand their opportunities for employment. The pre-employment readiness program includes: home/work/life balance, problem solving, professionalism in the workplace, and understanding of the impact and benefit of working. Currently, we only work with clients who are on income assistance.

*Mel Shun Um was formerly the Pre-employment Supports Program (PES).

Mel Shun Um New Location:

SUSTAINABLE HOUSING

The Sustainable Housing Department aims to provide safe, adequate, and affordable housing to the Quw’utsun community. Our services include managing rental accommodation, adding to the housing stock, and sourcing housing solutions for citizens.

PROGRAMS & SERVICES

Property Management

•  Op eration, maintenance, and control of band rental units.

•  Develop and update policies to streamline operation and promote fairness.

•  Tenant management and compliance.

Maintenance

•  Provide significant pest control measures.

•  Provide ongoing and preventative maintenance for 182 rental units.

•  In 2024, a total of 1,450 service intake calls were completed and a total of 56 renovations were successfully completed.

Housing Applications and waitlist

Lack of available housing is a significant and ongoing concern for our department and community. There are currently nearly 800 active housing applications representing over 2,214 people.

Housing applications must be updated at least once each calendar year and at any other time the information on the application form changes.

Click HERE or Scan QR Code for Housing Application

•  Supp orting Elder and private homeowners on an emergency health and safety basis.

•  Accessing funding to support major renovation projects in the community.

Adding

to

the Housing Stock

•  O ur department continues to source funding and access options for the construction of additional rental units.

Private home construction and major renovations

•  O ur team is in place to support Certificate of Possession (CP) holders who have obtained funding from a financial institution and who wish to build or renovate a home on privately owned CP land.

Trusted Services Providers

•  O ur trusted service providers have experience in the Quw’utsun community and provide respectful, cost-effective services to citizens. Contact our department for a list of providers to support your housing related needs.

CONTACT INFORMATION (250) 715-3302

STSI’ELH STUHW TU SMUN’EEM

HONOURING OUR SACRED FAMILIES AND CHILDREN

We are under our own Cowichan Tribes Law: Snuy’uy’ulhtst tu Quw’utsun Mustimuhw u’ tu Shhw’a’luqwa’a’ I’ Smun’eem ~ Laws of the Cowichan People for Families and Children.

Our new Authority: Stsi’elh stuhw’ew’t-hw tun Smun’eem [The House Where We Treat Our Children with Respect]. The authority is governed by a Board of Directors made up of 9 Quw’utsun individuals.

ADMINISTRATION TEAM - TL’UQW’

Preparing for and maintaining our work, ready and available to our community

The Administration Team is divided into:

•  Executive Team: Executive Director, Associate Director, Operations Manager and Quality Assurance/Policy Analyst.

•  Administration Team: Office Manager and other administration supports.

FAMILY CONNECTIONS TEAMTS’LH’A’AMUTIM

Family ensuring our connections are strong and resilient

•  The Family Conne ctions Team includes a Manager for the Access Team - Stqeeye Team, an Art Therapist and Life Skills Coaches.

•  The Access Team - Stqeeye - provides transportation and supervised visits for Children in Care with their families.

•  O ur Art Therapist works with Children and Youth in Care. Requires Social Worker referral.

•  Life Skills Coaches run Youth Programs and work mainly with Youth in Care helping with employment, resumes, identification (Status Card, SIN, etc.), navigating through ‘systems’, etc. Requires Social Worker referral.

CHILD SAFETY TEAM - S-HUN’TS’A’WUQW

Families and people coming together as one for a purpose

•

Wise Practices in Protection: carrying out our responsibilities to future generations.

•  The Social Workers Team consists of the Family Services Team, the Intake Team and the Guardianship Team. Ts’uwtun (social workers) serve siiye’yu on and off our Cowichan Tribal Lands from Lake Cowichan to Malahat to Ladysmith and includes Gabriola Island.

•

Family S ervices Ts’uwtun carry Family Service Files, Child in Care Files, Intakes, Youth Files (Youth Agreements) and Agreements with Young Adults Files. Family Service Files include Out of Care Options which is Extended Family Plan Files (parent authorizes temporary care of child(ren) to family or close friend) and transfer of custody (temporary or a specified period and permanent transfer).

•  Int ake Team is the first contact where there is no open file (e.g., an existing Family Service file, Child in Care File, etc.), or you wish to make an anonymous child safety report.

CONTACT INFORMATION (250) 746-1002 5766 Allenby Rd, Duncan, BC V9L 5J1

*Please be advised that staff email addresses are now:

HULITHUT FAMILY HOME

To heal oneself; to come to life

Hulithut is for Youth (13 years+). We also have the Youth Pods available for Youth on Youth Agreements or for our Youth transitioning into young adulthood. Hulithut works closely with the Pivot Point team whom provides specialized care. Social Workers refer Youth for the Youth Pods.

PREVENTION TEAM - LUM-STAM’SH

Show me so I can show my children

•  Prevention includes Community Safety, Cultural Workers and Community Engagement Manager.

•  Programs & Services:

- Cultural Programs (cedar weaving, Cowichan knitting, traditional painting, etc.)

- Swim Passes

- Women’s Program

Prevention office Address: #1A – 5838 Trans Canada Hwy

Caring for another person’s child

•  Hwial’asmut - ‘taking care’ Caring for the Carers.

•  Wise Practices in Placement: carrying out our responsibilities to future generations. The Support Services Team works with Caregivers (Foster Parents).

TO MAKE A REPORT

If you think a child or youth under 19 years of age is being abused or neglected, you have the legal duty to report your concern to a child welfare worker.

During regular business hours Call our Main Office: (250) 746 - 1002

After hours Call: 1-800-663-9122

Follow us on our Facebook Page: “Cowichan Tribes Prevention” for updated programs and calendars Scan QR Code or click HERE for Child Welfare Legislation

Helpline for Children

If you are a child or youth and would like to talk to someone, call the Helpline for Children at 310-1234 - toll free, no area code.

THEY’SHE’NUM’ - PUBLIC WORKS

PREPARING THE WORK

Public Works is a new department that brings together our Capital Projects and Operations & Maintenance teams. The department is responsible for the oversight and management of a broad range of public facilities and infrastructure services in our community, including, but not limited to: roads and dikes, water and sewer, waste management, capital projects, asset management, procurement, client services, and engineering services. The department will be growing and evolving over the coming months and we look forward to sharing regular updates with Quw’utsun Mustimuhw.

PUBLIC WORKS (Capital Projects and O & M) - NEW LOCATION

publicworks@cowichantribes.com

OPERATIONS & MAINTENANCE

Cowichan Tribes Operations & Maintenance Department provides quality public works, infrastructure operations, and maintenance services to citizens. Our responsibilities include the Curbside Collection Program, roads, utilities, general infrastructure, and logistics for Cowichan Tribes and citizens.

We also maintain community buildings, grounds, landscapes, and band owned facilities in a manner that provides a safe, comfortable environment, and positive community experience.

PROGRAMS & SERVICES

•  Conduct we ekly curbside garbage, recycling, and compost pickup. Our monthly collection schedule is available in the Quw’utsun Newsletter and on our website.

•  M aintain all Cowichan Tribes buildings including schools, Si’em Lelum Gym, soccer fields, Kilpahlas Beach, community sewer, water lines, roads and dikes.

•  Op erate and maintain lift station buildings on Boys Road and Trestle Road.

•  Co ordinate and service fire hydrants.

•  Conduct annual fire extinguisher checks.

•  B ottled Water Delivery.

•  Snow removal.

•  Tree management at community locations.

•  Spring and Fall Clean Up.

Help reduce the amount of trash we collect each week. Many items can be recycled or composted. We cannot accept soft plastics like bags and film wrap, glass bottles and jars, styrofoam, or batteries. These items can be taken to a CVRD recycling centre like Bings Creek.

LEARN HOW TO RECYCLE MORE EFFICIENTLY

CONTACT INFORMATION (236) 800-5071 maintenance@cowichantribes.com 6060 Canada Ave, North Cowichan, BC V9L

CURBSIDE

PICK UP

Trash collected on Mondays & Thursdays (except statutory holidays)

Bags should be:

Tied closed

Under 40 lbs

Set out before 8:00 am

Limit: 3 trash bags per household

and plastic (plastic wrap, bags, bubble wrap, foils, etc.)

newspaper, magazines, envelopes, etc. (no plastic windows in envelopes)

Extra trash bag stickers are available for purchase

Scan QR Code or click HERE to learn more

TRASH

Fast food items (foam and utensils)

RECYCLE COMPOST

Cardboard, cartons and cups (rinsed and cleaned)

Dirty diapers

Eggshells and seafood

Glass jars or bottles

Film and plastic (e.g. plastic wrap, bags, bubble wrap, foils etc.)

Batteries and electronics

Meats

Pizza boxes (compost or trash only )

Fast food items

styrofoam and utensils)

Plastics

Metals

Styrofoam

Fruit stickers

Animal/meat products

Coffee grounds and tea bags

CAPITAL PROJECTS

The Capital Projects team manages new building and infrastructure development, seeks funding and federal support for projects, and manages ongoing projects until completion. Our team is responsible for infrastructure development, including water and sewer connections, and for construction of new community assets, and renovations of existing community assets.

Additionally we also handle property acquisition and disposition both on and off reserve, service agreements, and lease negotiation. Lastly, capital projects is also responsible for assisting other departments in engineering related to developments or new building construction.

Current and ongoing infrastructure projects

•  Allenby Road Project with the BC Ministry of Transportation and Transit.

•  B oys Road (Subdivision) Sewer/Water and community improvements.

•  Ts’alha’um Water System (Tzart-lam IR#5 Riverbottom Road).

•  Miller Road Sewer and Water.

•  Club Road Sewer.

•  Jack Road Sewer and Water.

•  Ryan Road Water.

•  River Road Stormwater.

•  B oys Road Flood Risk Assessment.

•  River Road Safety Improvements.

•  Tzouhalem Road Water and Sewer.

•  L ake Cowichan Weir Replacement Project.

•  JUB L agoon Outfall Relocation Project.

•  1884 Tzouhalem Road Development.

•  S’eshia Road Drainage Plan.

Current and ongoing community developments

•  B and Office Parking Lot and Landscaping Updates.

•  Youth and Recreation Centre.

•  Health and Wellness Centre.

•  Koksilah Nursery-Fish Freezer & Community Smokehouse.

•  QS Elementary Expansion.

•  Kilpahlas Beach Master Plan.

•  Administration Building Roof Replacement (2025).

•  Q uamichan Village Community Plan

•  St. Ann’s Cemetery Expansion.

•  Q uamichan Longhouse Kitchen Replacement.

Recently completed

•  Y YT/QHS Replacement.

•  Parking Compound.

•  Mini-Pitch Installation.

•  Longhouse Inspections.

•  Low Pressure sewer project zones 1,2,3,4,5-2.

•  Low Pressure Sewer Project Zone 7.

•  Aquisition of 6060 Canada Ave as office space for Public Works and Emergency Services.

•  Asset Management Project.

•  Inst allation of Hul’q’umi’num’ Bilingual Stops Sign - Phase 1 CONTACT INFORMATION (250) 715-3302

TS’EWULHTUN HEALTH CENTRE

Ts’ewulhtun Health Centre promotes a strong and healthy community. In the spirit of cooperation from the wisdom of our Elders, we put into practice traditional and non-traditional ways to achieve emotional, spiritual, mental, and physical well-being.

Administration and Integrated Quality and Safety Management

Our administrative team provides leadership and support to program managers and all Health Centre staff. They guide the Health Centre’s strategic and operational planning, monitor program activities, human resources, budgets, quality and safety, partnership development and reporting to citizens, Chief and Council, and funders.

• Provide Re ception.

• Support with Medic al Services Plan (MSP) Application (Care Card).

• Local Me dical Transportation.

• Out of Town Medical Transportation.

PROGRAMS & SERVICES

Kwun’atsustul Counselling

Ts’ets’uwut Tth’ele’ Mustimuhw Helping Hearts Outreach

MEDICAL TRANSPORTATION

Ts’ewulhtun Health Centre offers Quw’utsun Mustimuhw free medical transportation for health-related appointments (i.e., doctor, physiotherapy, counselling, optometrist, chiropractor, community health nurse, etc).

• In De cember 2023 Ts’ewulhtun Health Centre successfully submitted a proposal to Island Health for funding to provide medical transportation support and service to Status Indians in our catchment area (living in the immediate Duncan area) on or off-reserve.

• With this funding, Ts’ewulhtun Health Center is able to provide rides to members who need to attend mental and physical health appointments.

Local Medical Transportation

• Loc al transportation is provided for members living on or off-reserve within catchment.

• Loc al physicians are those located within this same catchment. Please give at least two hours’ notice before your appointment to ensure staff can coordinate transport.

Out-Of-Town Transportation

• Advance notice required -1 week for on-Island appointments -2 weeks for off-Island appointments

• We require a referral letter from your doctor outlining the referral, name and address of specialist, the specialist’s specialty (i.e., heart, dental, etc.).

• If you are being referred to Vancouver, ask your doctor for a T.A.P. Form. Every BC resident is eligible to access this program which covers ferry cost for vehicle, escort, and patient.

Cowichan Tribes catchment: The Forest Museum North; Country Grocer South (end of Cowichan Bay Rd) and Riverbottom.

COWICHAN TRIBES CATCHMENT MAP

TS’EWULHTUN DENTAL CLINIC

Our family-oriented team is here to welcome you, listen to your concerns, and respect your privacy and confidentiality.

Our dental clinic offers dental public health services and provides education, prevention, and restorative care to community members of all ages. We provide dental information to caregivers and expectant parents to help their children build and maintain healthy smiles. Promoting healthy gums and teeth contributes to overall good health.

Dental Appoinments

You can contact us to book an appointment. We also welcome walk-in appointments and emergencies.

If you are unable to make it to your scheduled appointment or are not feeling well, please contact us as soon as possible so we can reschedule your appointment.

Elders’ Oral Care Initiative

Oral care aids, including denture cleaner/cases and mouthwash, are available for our respected Elders.

OUR TEAM

Dentists: Dr. “Ebby” Boaz and Dr. Eugene Tang

Certified Dental Assistant/COHI Aide: Saffron

Joe

Dental Receptionist/Certified Dental Assistant/COHI Aide: Carroll Chadwick Manager/RDH: Shelly Sorensen

Dental Hygienist: Kristine Fraser

To empower community members to take care of their own dental health, by providing education, prevention, and safe care MISSION STATEMENT

COHI - Children Oral Health Initiative

• The Children’s Oral Health Initiative (COHI) has been decreasing dental cavity rates in Cowichan since 2009.

• The COHI Program is community based and is delivered through the First Nations Health Authority (FNHA). The COHI Program provides oral health education and prevention to children aged 0 – 7, as well as expectant mothers.

• This pro gram is offered on site at the Ts’ewulhtun Dental Clinic, at community events, and through schools and daycares, both on and off-reserve.

• We also offer presentations to young children through schools, daycares, and events throughout the community.

SERVICES

& PROGRAMS

• Dental exams and X-rays

• Cleanings

• Fillings and root canals

• Crowns and bridges

• To oth removal

• Dentures/partials

• Night guards

• Oral hygiene instruction

• Nutritional and tobacco counselling

• Outreach/presentations

• Velscope screenings

• Bone graf ting & implants* (fee for materials) *Some treatments may require a referral to local specialists.

1-855-922-3774

QUW’UTSUN SUL-HWEEN (ELDERS)

We provide programs and services to Elders, including the Elders kitchen/luncheon, Meals on Wheels, Elders nursing, home support and personal care, day program activities, and transportation.

QUW’UTSUN SUL-HWEEN STAFF SERVICES

Personal Care Workers (PCW) give support to Elders on-site and in client’s homes, including:

• Providing meal prep, personal care (i.e., dressing and bathing), medication reminders and light house keeping.

• Submitting Sp ecial Needs Requests for eyeglasses, dentures, special medications and foot care.

• Creating referrals to occupational therapy, Island Health, dietitian, respiratory therapy and communicating with doctors and community partners.

Quw’utsun Sul-hween Program Drivers provide bus transportation for our bathing program, Meals on Wheels delivery, shopping trips, and Elders’ activities.

Island Health Aboriginal Liaison Nurses are available Thursday to Monday 11:00am7:00pm. Main Office Phone: (250) 727-2030 ext. 45682.

Quw’utsun Sul-hween Nurses conduct home visits to update or create Home Care Services Plans.

In-house services: Chiropractor, audiologist, pharmacist, Elders advocate.

HOME SUPPORT

Elders’ team members work on-site and in-community at clients’ homes. They support Elders with:

• Re covery from illness or surgery.

• Chronic conditions.

• Disabilities.

• End-of-life care.

Home support is intended to enhance your care. Our services are not meant to replace your efforts to care for yourself, with the help and support of your family, friends, and community.

CONTACT INFORMATION (250) 715-3303

5764 Allenby Rd, Duncan, BC V9L 5J1

Who can Receive Home Support?

Cowichan Tribes’ Home support program is available to Cowichan Elders who reside on the Cowichan Reserve and meet the requirements. An Elders Nurse will work with you to identify your personal care needs and explore other options to meet those needs prior to starting home support. They will connect you with other services in your area, as needed.

If Home Support services are needed, the nurse will develop a plan of care with you.

Other items NOT covered by the Elders’ department include:

• Supplies other wise covered by benefits

• Wound supplies (i.e., bandages, wraps)

• New be ds

• Reimbursements for medications

Services NOT included in Home Support?

Home care nursing services are separate from Home Support. Our team does not provide the following services and refers to Island Health for those who require:

• Wound c are, dressing changes

• Intravenous (IV) therapy

• Respite care/extended relief visits

• Over-night or weekend care

• Palliative care

Bath Program

When: Monday, Tuesday, Wednesday & Friday

Time: 8:30am - 3:00pm

Meals on Wheels

When: Monday - Friday

Time: Delivery starts at 10:00am

Crafts & Puzzles

When: Monday - Friday

Time:8:30am - 4:30pm

In-Person Lunches

When: Monday - Friday

Time: Dinner bell & prayer at 12:00pm

Swimming Classes

When: Tuesdays & Fridays

Time: 9:00am - 11:00am

Hul’q’umi’num’ Classes

When: Tuesdays & Thursdays

Time: 9:30am - 11:30am

Footcare

When: Thursdays

Time: 9:00am - 4:00pm

Additional activities, including shopping trips and exercise classes will be announced in the Sul-hween calendar in the monthly Quw’utsun Newsletter.

GOOD FOOD BAG PROGRAM

Our Good Food Bag (GFB) Program provides a variety of fruits and vegetables to Elders for the cost of $15.00 per bag. Cash payments can be made at the Elders Building.

*Please note, we DO NOT deliver Good Food Bags.

*Watch for The Good Food Bag Program dates in the monthly Quw’utsun Newsletter

Pick up location is the Elders’ Building.

HWIALUSMUTUL’ COMMUNITY HEALTH

LOOKING AFTER ONE ANOTHER

COMMUNITY HEALTH NURSE TEAM

Embodies the spirit of care and wellness offering routine childhood immunizations for children aged 6 months to 6 years, as well as for youth in grades 6 and 9.

At our annual Fall clinic, we administer COVID and flu vaccinations for individuals aged 6 months and older. In addition, our Women’s Health services include birth control, pregnancy testing, PAP smears, and new selfswab options. For Sexual Health, we offer testing and treatment for STIs, HIV, Hepatitis, and TB, along with providing sexual health education.

TUESDAYS ARE DROP IN FOR ANY CHILDHOOD IMMUNIZATION

10:00 AM - 5:30 PM

Supports pre and postnatal care. They help to overcome barriers and provide social support and mental well-being. The team also does hospital visits and liaises with outside community groups. They offer teachings and guidance on immunizations, lab tests, and necessary exams needed. Additionally, they host monthly prenatal wellness days to offer connections, support, and gift cards. For postnatal care, the team conducts home visits to support breastfeeding and introduce foods for the baby.

MATERNAL CHILD HEALTH TEAM & FAMILY SPIRIT WORKER

What is the Quw’utsun Preterm Birth Study?

Persistent differences in pregnancy and birth outcomes, such as preterm birth, between Indigenous and non-Indigenous people are linked to the impacts of colonization, such as Indian Residential Schools, and removal of traditional birth practices from communities. Preterm birth is a live birth before 37 weeks of gestation and has long-lasting health impacts on the infant, mother, and their family. There is a growing movement to reclaim birth in Indigenous communities around the world to ensure culturally safe care, promote traditional ways of birthing, and eliminate differences in birth outcomes between Indigenous and non-Indigenous people.

Scan QR or click Here for our website

In 2019, Cowichan Tribes launched the Quw’utsun (Cowichan) Preterm Birth Study, a 3-year research study with funding from Vancouver Foundation, to investigate factors driving high rates of preterm birth in the community, in partnership with the BC First Nations Health Authority and Island Health. By using the findings of this research, the vision is to ultimately bring healthy birth back to Quw’utsun.

The

Quw’utsun Preterm

Birth Study Team

Sul-hween Doreen Peter, Brenda Yuen, Jen Murray, Melainee Sampson

Research Advisory Committee

Maia Thomas, Eugenia Tinoco, Lynsey Johnny, Marnie Elliott, Fairlie Mendoza, Barb Webster, Liz Spry, Ashley Simpson, Dr. Diane Sawchuck, Dr. Shannon Waters, Danielle Alphonse.

SPEECH AND LANGUAGE

Sharon Kilani is our speech and language pathologist. She sees children up to the age of 5 years old.

HOURS OF OPERATION

Monday - Friday 8:30am - 4:30pm

SLHEXUN SUN’TS’A’ PRIMARY CARE CLINIC

The Slhexun sun’ts’a Clinic offers a full range of medical care with a team of professionals dedicated to honouring the health and wellness goals of citizens and their families.

SERVICES

• Community members who join the Slhexun sun’ts’a’ Clinic will receive the same services that they would at their family doctor. They will also receive enhanced care and the strong support of our diverse team.

• Our team is made up of doctors, nurse practitioners (who can provide many of the same services as doctors), nurses, health coaches, dietitians and other health professionals.

• A t ypical appointment will include a visit with a doctor or nurse practitioner, a health coach, and other professionals depending on your needs.

• A health coach will visit with you and support you before, during, and after your appointments.

• If you have a family provider at the clinic and have children under 18 years old including new babies, your family provider will see them too! If you have children who haven’t been seen here yet and would like to, please call Slhexun sun’ts’a’ Clinic to book a checkup.

Appointment Cancellations

Please note we are NOT a walk-in clinic, Our waitlist is full. We are no longer accepting names for those looking for a primary care provider.

Please let us know if you will not be able to make your appointment and our staff will be happy to reschedule. This is important so that others may be seen if you are not able to make it in.

HOURS OF OPERATION

Monday, Tuesday, Wednesday & Friday 9:00am - 4:30pm

*Closed for lunch hour 12:00pm - 1:00pm daily

Thursday 9:00am - 4:30pm

*Closed 9:00am - 10:00am for weekly meeting

Saturday, Sunday & Holidays Closed

HEALTH PROFESSIONALS

• Nurse Practitioner (NP) and Family Doctor: O ur NP & family doctor work as part of the team. They address medical concerns and support wellness through prevention, treatment/management and monitoring of illness or conditions.

• Health Coaches: Provide nursing support before, during and after your visits with your family doctor or NP.

• Nutrition & Diabetes Education: Nutrition counseling, diabetes education and support including Dexcom sensor replacements, funding and blood sugar monitoring, education for: new diabetes medications such as insulin.

Drop-ins accepted for Diabetes education Monday to Thursday.

• Sexual Health & Wellness: Provides PAP testing, and STI testing and treatment.

• So cial Determinants of Health Workers: counsels, coordinates and advocates for wide range of care, resources and supports; counselling and referrals available.

• Chiropractor: Assesses and treats a variety of muscle, tendon, ligament, joint, and nerve conditions.

Available: Monday and Wednesday.

• Myoactivation: System of pain care that uses fine needles to release injured muscle, fascia, soft tissue and scars, along with a thorough assessment.

• Respiratory Therapy: Helps with breathing and sleep concerns, and can provide CPAP and Oxygen Therapy. Home visits available.

• Medic ation: Our pharmacist conducts medications reviews to assess and work with clients to understand what is helping/needed/ or making them feel unwell. They also teach about medications, address funding needs, and see those in hospital, clinic or community.

• Visiting Spe cialists: Some specialists visit from out of town to see referred community members at our clinic location including:

-Pediatrician: In-clinic every second Wednesday, by referral by their family provider. If your child does not have a family provider, children can book in with our youth clinic and a referral can be made there.

-Audiologist: Hearing health checks, hearing tests, hearing aids. (Appointments can be arranged upon request.

-Pedorthic Clinic: A pedorthist may visit throughout the year for foot assessments and orthotic fittings. If interested in this service, please contact the clinic.

Harm reduction/substance use

Slhexun sunt’ts’a Clinic offers access to some harm reduction and substance use services including: outreach nurses, substance use clinicians and Opioid Agonist Therapy (OAT) clinic at the clinic on Monday, Wednesday, and Thursday.

Please see page 53 of the guide for further harm reduction and substance use services available to Cowichan citizens.

YOUTH CLINIC

Join our YOUTH CLINIC, where friendly nurses, doctor/nurse practitioners, and mental health staff are here for you. Get answers, support, and CONFIDENTIAL care on STIs, contraception, or ANY physical and mental health questions you have.

For indigenous youth ages 24 and under

• Skin/acne/eczema

• Pain

• Stomach pain/cramps

• Sadness, anxiety

• STI testing & treatment

• Birth control

• Questions about vaping and drugs

• Pre gnancy testing

• Fre e safe-sex supplies

• Advocacy….and more!

INFORMATION (250)715-3322 Text: (250) 508-7119 clinic@cowichantribes.com

Ingram St, Duncan, BC V9L 1N8 HOURS OF OPERATION (DROP IN) When: 1st & 3rd Tuesday of every month Time: 3:30pm - 5:30pm

YOUTH SERVICES

Cowichan Tribes Youth Services Team is happy to open our doors to youth and provide a safe and positive place to hang out, learn, have fun, and build friendships.

PROGRAMS & ACTIVITIES

Youth Drop-in

When: Tuesdays-Saturdays

Time: 3:00pm - 9:00pm

Cultural Art Day When: Tuesday

Time: 5:00pm - 7:00pm

Cook Night When: Fridays Time: 4:00pm - 6:00pm Our monthly calendar is available in the Quw’utsun Newsletter and on our website.

KWUN’ATSUSTUL COUNSELLING

Kwun’atsustul means ‘hand in hand’. Our counselling team provides a variety of services and supports. Counselling is available in office, at schools, remotely, or in community. Our daily on-call counsellor is available for urgent support. Our counsellors are professionally trained and culturally respectful.

COUNSELLING AND MENTAL WELLNESS

• Dignity-informed counselling for adults, children, youth, and families who are experiencing issues such as: substance misuse and addictions, grief and loss, suicide prevention, trauma, sexualized violence, depression, anxiety, bullying, violence, anger, parenting, intergenerational trauma, and healing.

• Couples counselling.

• Family counselling.

• Play therapy.

• Daily on-call counsellor Monday - Friday 8:30am - 12:00pm, 1:00pm - 4:30pm.

• Referrals to residential treatment and other internal and external substance misuse services including detox, addictions medicine, harm reduction, and supports.

Syulwulhne

WEEKLY WELLNESS PROGRAM AT A GLANCE

Mama’s Counselling Group

11:00am-12:30pm

At Youth Services

470 Trans Canada Hwy

Youth Biking Group

4:00pm-6:00pm

At 200 Cowichan Way

Sa’qw’thut Day Treatment Program

11:00am-3:00pm

At New Life Church 1839 Tzouhalem Rd

Skw’wulwexe Women’s Circle 10:00am-12:00pm

At 200 Cowichan Way

Sa’qw’thut Day Treatment Program 11:00am-3:00pm

At New Life Church 1839 Tzouhalem Rd

Sa’qw’thut Day Treatment Program 11:00am-3:00pm

At New Life Church 1839 Tzouhalem Rd

Harm Reduction Fire Circle 11:00am-2:30pm

At Si’em Lelum Dining Hall

Indigenous Men’s Group 4:00pm-6:00pm

At 200 Cowichan Way

Slhq’etsus-s

Sa’qw’thut Day Treatment Program 11:00am-3:00pm

At New Life Church 1839 Tzouhalem Rd

Sa'qw'thut Culturally-Grounded Day Treatment Program

Sa'qw'thut is a therapeutic community model for recovery from substance misuse and addictions. Based on the Quw'utsun teachings (Snuw’uy’ulh), Sa'qw'thut runs 4 days per week, with ongoing intakes.

Sa'qw'thut provides an opportunity for community members to access addictions treatment quickly and without needing to leave town.

Where: New Life Church - 1839 Tzouhalem Rd

When: Tuesday to Fridays from 11:00am - 3:00pm

Who: Cowichan Tribes members and their families

Contact Information:

Deanna Thompson (250) 732-3487

Deanna.Thompson@cowichantribes.com

Create lasting connection, intergenerational healing, positive social connections, land-based healing and harvesting, and a culturally grounded foundation for addictions and substance misuse recovery. Community members can utilize the group for daily connection, recovery and healing work, to have as a home group before and after attending residential treatment, and to grow in community.

QUW’UTSUN

YOUTH BIKING GROUP

Whether you are a beginner ready to learn the basics of biking, or an experienced rider looking to build your skill...

OPEN TO YOUTH AGES 8+ EVERY MONDAY FROM 4-6PM

Bring a bike and helmet, or borrow one of ours!

Meet at 200 Cowichan Way, Duncan.

Location subject to change

Mathew Davydiuk at (250) 732-2191

& Me’mun’u Counselling

REGISTER NOW:

Kwun’atsustul Counselling invites you to our “Skw’wulwexe Women’s Circle” 200 Cowichan Way, Duncan

Tuesdays from 10:00am- 12:00pm

Mellissa (250)732-1602

mellissa.craghtten@cowichantribes.com

Jayde (250)732-0143 jayde.martins@cowichantribes.com

Transportation, Childminding and snacks provided

TS’ETS’UWUT TTH’ELE MUSTIMUHW

HELPING HEARTS OUTREACH TEAM

We support Cowichan Tribes members in accessing addictions resources and harm reduction education. Every Thursday, you will find us at the Si’lem Lelum Gym for Fire Circle.

SERVICES

•  B asic needs.

•  Naloxone kits and training.

•  TB and STI testing and treatment.

•  Wound care.

•  BC Housing applications.

•  Addictions treatment referrals.

•  Health screening.

•  Fire Circle.

•  S ocial determinants of health workers for counseling, coordination and advocacy for wide range of care, resources and supports.

•  Supplies such as safe smoking/safe injection supplies.

•  Referrals to Addictions Medicine: Dr. Elizabeth Plant (Mon/Thurs) and Sherry Katz, Nurse Practitioner (Wed): supporting those with chronic pain, or who are using opioids, needing support for withdrawal, and addictions; OAT and safer supply available.

HARM REDUCTION SAVES

LIVES

TS’EWULHTUN HARM REDUCTION TEAM INVITES YOU TO JOIN

TS’EWULHTUN HARM REDUCTION TEAM INVITES YOU TO JOIN

Contact Information: Harm Reduction team (250) 732-4326

When: Every Thursday from 11:00am - 2:30pm

Where: Si’em Lelum Gym

CONTACT INFORMATION

We are mobile

Call or text: (250) 732-4326

Opioid Agonist Treatment (OAT): Opioid Agonist treatment (OAT) involves the use of different medications to prevent withdrawal and lower cravings for opioid drugs. Usually, the goal of traditional OAT is for a patient to stop taking drugs.

Safer Supply: Safer supply refers to providing prescribed medications as a safer alternative to the toxic illegal drug supply to people who are at high risk of overdose, but not yet ready to stop using. Instead, they focus on meeting the existing needs of people who use drugs, reducing the risk of overdose by helping people to be less reliant on the toxic illegal drug supply, and providing connections to health and social services where possible and appropriate.

OUR TEAM

Our team is made up of nurses, harm reduction workers, treatment coordinators, and peers! If you see purple shirts out in community, come say hello! We are always happy to answer any questions, provide supplies and Naloxone training, and to help community members in need. Our team is always finding new ways to support members.

HOURS OF OPERATION

Monday - Friday 8:30am - 4:30pm

WHERE TO GET SUPPORT

KWUN’ATSUSTUL COUNSELLING

Counselling support for children, youth, adults, couples, and families is available in-person or over the phone. Daily on-call counsellors mean you can call whenever you need to talk.

Call (778) 422-3122 - Monday - Friday 8:30am - 4:30pm

SA’QW’THUT DAY CULTURALLY-GROUNDED TREATMENT PROGRAM

Cowichan Tribes’ culturally-grounded treatment program based on the Quw’utsun Snuw’uy’ulh (teachings). Open to Cowichan members and their families. Program runs Tuesday-Friday, 11:00am-3:00pm.

Call or Text Deanna at (250) 732-3487 to register.

TREATMENT & DETOX

Kwun’atsustul Treatment Coordinators can help connect members to addictions support, detox, and residential treatment for substance misuse .

Call or text (250) 732-0608 - Monday - Friday 8:30am - 4:30pm

ADDICTIONS MEDICINE

Dr. Elizabeth Plant can help if you have trouble with drugs or drinking. She can also assist you if you want to stop using. The clinic has nurses, social workers, and people who can help you stay safer.

Call (250) 715-3322 to book - Mondays and Thursdays from 1:00pm - 4:00pm

HELPING HEARTS OUTREACH TEAM

The Ts’ets’uwut Tth’ele’ Mustimuhw team supports our unhoused and substance misuse population. They are available for Naloxone training, harm reduction, supplies, peer support, and connection to other services.

Call or text (250) 732-4326 Monday - Friday 8:30am-4:30pm

ISLAND HEALTH - YSTAR YOUTH OUTREACH

The YSTAR outreach team helps youth who are on the street, have problems with drugs, or just need support. They check in with how you’re doing, prevent overdoses, connect you to help, provide family support, and offer ways to be safer. Monday - Friday - 9:00am - 5:00pm - (250) 739-5790

ISLAND HEALTH - RAPID ACCESS CLINIC AT DUNCAN MENTAL HEALTH

AND SUBSTANCE USE

A walk-in clinic for adults with addiction and mental health challenges. Open to ALL Cowichan Tribes members. A supportive healthcare professional can give next steps for detox, treatment, and other supports.

Call (250) 709-3040 DROP-IN ONLY Monday - Friday 10:00am - 2:00pm

Arrive before 1:30pm - 3088 Gibbins Rd., Duncan

NEED A DOCTOR?

online for a family doctor or nurse practitioner

https://www.healthlinkbc.ca/health-connect-registry

When you register, you are added to a list of people in need of a primary care provider in your community. Family doctors and nurse practitioners will use the list when they are available to accept new patients. Registration takes less than 5 minutes. You need to provide:

Personal Health Number (PHN), found on your BC Services Card.

Home address.

Email address and phone number.

HealthLink BC

By calling 8-1-1, you can speak to a health service navigator, who can help you find health information and services; or connect you directly with a registered nurse, a registered dietitian, a qualified exercise professional, or a pharmacist. Any one of these healthcare professionals will help you get the information you need to manage your health concerns, or those of your family.

The First Nations Health Authority (FNHA) offers the First Nations Virtual Doctor of the Day program to make primary health care easily accessible to First Nations people across British Columbia.

If you or your family members do not have access to a doctor, call 1-855-344-800 to book an appointment with the Virtual Doctor of the Day.

DID YOU KNOW? You can lodge a complaint regarding poor healthcare service

Island Health Patient Care Quality Office

If you have a complaint regarding an Island Health service area, please contact Island Health Patient Care Quality Office. An online form has been created to allow patients to electronically register concerns regarding their experiences.

Contact:

Phone: (250) 370-8323 Toll-free: 1-877-977-5797

Email: patientcarequalityoffice@islandhealth.ca

First Nations Health Authority (FNHA)

Quality Care and Safety Office

The Quality Care and Safety Office is a resource for Indigenous clients both inside and outside of the Island Health region. FNHA helps clients and their families navigate complaints processes in the health care system.

Vancouver Island Region

Phone: (250) 637-1070

Email: QualityVI@fnha.ca

For more details, please visit the FNHA Quality Care and Safety Office’s webpage.

The BC Ombudsperson is committed to supporting and actively advancing reconciliation through our work with First Nations, M étis and important part of this work. being treated fairly is your right

We can investigate most provincial or local public services in BC including:

Provincial Government Ministries

School Districts

ICBC

Adult Corrections and Youth Custody

BC Hydro

Health Authorities

WorkSafeBC

BC Housing

Local government

We can’t investigate complaints about the police, the federal government, banks, Indigenous (First Nations, Metis or Inuit) governments, or private companies.

problem or can point you in the direction of someone who can help.

Indigenous communities to help raise awareness people with concerns to the right pathway to help resolve their issues, including bringing concerns forward to the Ombudsperson.

• We will respect you and your experience

• Our investigations are done privately

• We witness and hold space for what you share with us

• We approach our work in a way that seeks to avoid further harm to you

• We investigate to determine whether the

Constituency Office:

#212 - 80 Station St, Duncan, BC V9L 1M4

Phone:(250) 715-2792

Email: debra.toporowski.mla@leg.bc.ca

Constituency Office

Main office - Duncan 101-126 Ingram St, Duncan, BC V9L 1P1

Telephone: (250) 746-4896

Fax: 250-746-2354

Email: alistair.macgregor@parl.gc.ca

Scan QR Code or click HERE to access the Pathways Cowichan Valley Community Service Directory

Scan QR Code or click HERE to access the Cowichan Street Survival Guide 2025 Member of

Scan QR Code or click HERE to access the Victoria Indigenous Justice Centre

Scan QR Code or click HERE to access the Nanaimo Indigenous Justice Centre

WHO TO CALL FOR EMERGENCIES & MENTAL HEALTH SUPPORTS

IN AN EMERGENCY

Dial 9-1-1, 24 hours, 7 days/week

•For immediate medical attention, crimes or fires in progress

RCMP FIRE AMBULANCE

COWICHAN TRIBES ENFORCEMENT

OFFICERS

COWICHAN TRIBES SECURITY GUARDIANS

NON-EMERGENCY (RCMP)

(250) 748-5522, Monday - Friday, 8:00am - 4:00pm

•Report a crime after it has happened, report suspicious/illegal activity

•Transfer calls to Indigenous Policing Services upon request to report community safety issues and concerns.

RCMP Online Crime Reporting: https://ocre-sielc.rcmp-grc.gc.ca/bc/en

(236) 800-4023 or enforcement@cowichantribes.com Monday - Friday, 8:30am - 4:30p.m.

COWICHAN TRIBES EMERGENCY SERVICES

MENTAL HEALTH SUPPORTS

•Report bylaw infractions including animal welfare concerns, illegal dumping, squatting/encampments, illegal fires and fireworks, etc.

(250) 732-1449 or security@cowichantribes.com Fall/Winter: 4:00pm - 12:00am Spring/Summer: 9:00pm - 5:00am (7 days/week)

•Report/request assistance related to public nuisances, trespassing, vandalism, property damage or theft.

(778) 901-9111 or emergency@cowichantribes.com, Monday - Friday, 8:30am - 4:30pm

•Assistance during extreme weather events, ask questions around emergency preparedness, sign up as a volunteer.

•Suicide Crisis Helpline (24/7): 9-8-8

•Kuu-us Indigenous Crisis Line (24/7): 1-800-588-8717

•Vancouver Island Crisis Line (24/7): 1-888-494-3888

•Vancouver Island Crisis Text (6:00pm - 10:00pm): 250-800-3806

•1800SUICIDE (24/7): 1-800-784-2433

•Talk Suicide (24/7): 1-833-456-4566

•310Mental Health Support (24/7): 310-6789

•Kids Help Phone (24/7): 1-800-668-6868

•Kids Help Text (24/7): Text CONNECT to 686868

•First Nations and Inuit Hope for Wellness (24/7) : 1-855-242-3310

•Indian Residential School Survivors Society (24/7): 1-800-721-0066

•Embracing Life Program (Mon-Fri 8:30am – 4:30pm) 250-732-2168

•Kwun’atsustul Counselling (Mon-Fri 8:30am – 4:30pm) 250-746-6184

•Helping Hearts Outreach Team (Mon-Fri 8:30am – 4:30pm) 250-732-4326