Winter 2017 issue by Cosmetics Magazine

cosmetics 2017 ’s big hits THE PEOPLE AND P R O D U C T S T H AT M A D E A SPLASH THIS YEAR... AND LOOKS YOU’LL LOVE FOR 2018!

The COSA Winners Issue

cosmetics WINTER 2017

BEAUTY BUZZ 10 Hot Ticket

Beauty dates you need.

12 Going Out

Photo: Liam Mogan (Dyson)

It’s time to retire Netflix and chill and hit the tiles.

NEW IN STORES

16 Must-Have Makeup 18 Seductive Scents

INSPO 25 Blue Moon

There’s nothing ’80s about the new smoky blue eyeshadow look.

27 Poppin’ Locks

The cool kids (Rihanna included) are making statements with colourful hair.

20 Superstar Skincare 22 Gorgeous Gift Sets

WINTER 2017 | COSMETICSMAG.COM

F E AT U R E S & G A L L E R I E S 30 The 2017 Game Changers

Seven products that changed our beauty lives and will come to define this year.

37 Time to Celebrate!

Introducing the 2017 Cosmetics Outstanding Service Award winners.

74 COSA Gallery

Check out the highlights of the big night. 3

CONGR AT U L AT I ON S ! To all of our 2017 Outstanding Service Award winners

Clinique Team Romaine Bond LIFETIME ACHIEVEMENT I N A D E PA R T M E N T O R S P E C I A LT Y S T O R E : CLINIQUE COUNTER Hu d s o n’s B a y, V E R N O N , B . C .

BEST SERVICE BY A TEAM IN A D E PA R T M E N T O R S P E C I A LT Y S T O R E

Hud s on’s B ay,

DARTMOUTH, N.S.

F R O M L E F T T O R I G H T: L e e a n n e M u l l i n s , D a w n Wa r r e n , L a u r i e H a n l e y a n d Ja c k y B i s h o p

Zylene Del Mundo BEST SERVICE IN A D E PA R T M E N T O R S P E C I A LT Y S T O R E , R E TA I L E R N O M I N AT E D : E S T É E LAUDER COUNTER Hu d s o n’s B a y, W I N N I P E G , M . B .

Your passion, expertise and teamwork inspires us all.

cosmetics Director, Beauty Publications & Awards James R. Hicks Editor-in-Chief Alex Laws Art Director Sandi Pilon Web Editor Heather Marrin Creative and Production Manager Stephanie Hicks Web Content and Design Marrin Hicks Creative Inc. Editorial inquiries: alaws@cosmeticsalliance.ca Advertising & event inquiries: jhicks@cosmeticsalliance.ca Vol. 46, No. 4 — Winter 2017

Cosmetics Alliance President and CEO Darren Praznik

ADVISOR TOOLS

87 Volcanic Ash

Tap into the exciting skin benefits of volcanic ash.

79 Counter Talk

How to maintain sales momentum for January and February.

81 Salut, Beauté

In French, Vânia Aguiar gives the spills on what’s hot in Quebec — and beyond!

85 Backstage Q&A

Diane Sonnenberg gives us the scoop on a new scent-shopping concept.

IN EVERY ISSUE 7

Editor’s & Publisher’s Notes

Contributors

The whip-smart talent behind these pages.

88 #BeautyGram

Our fave Insta looks of 2017.

WINTER 2017 | COSMETICSMAG.COM

Director, Finance & Administration Michele Follows Manager, Digital Media & Communications Amy Sutherland Director, Media & Communications Susan Nieuwhof Manager, Membership & Administration Michele Davis Manager, Beauty Specialist Certification Program Diane Kozak Cosmetics Alliance, Suite 102, 420 Britannia Rd E, Mississauga, ON L4Z 3L5 5

UP FRONT

CHEERS TO YOU Congratulations BAs!

Photos: Photos: Tktktktktktk Stephanie Hicks (Hicks), Max Abadian (Laws).

WELCOME TO OUR

COSA winners’ issue featuring all this year’s best service providers. These are exceptional men and women who are working in our stores and behind our counters right across the country. At the awards ceremony I spoke about the passion and dedication of our winners. We know it’s not easy to be up and on your game each and every day, but it is that passion that drives what you do so well all year long. Congratulations again to all our finalists and winners this year and thank you to Pat Clare, national trainer for NeoStrata, who delighted the crowd with her humorous anecdotes. (Watch her in action at Cosmeticsmag.com.) She had a clear message that resonated with everyone in the room. “Don’t forget the power of touch,” she said. “It’s what makes you different and special from the online phenomenon surrounding us today.” With that, I wish you a very successful Christmas selling season and a happy and healthy New Year!

Jim Hicks, DIRECTOR, BEAUTY PUBLICATIONS AND AWARDS @JIMHICKSTWEETS

WINTER 2017 | COSMETICSMAG.COM

Ode to Beauty’s MVPS WHAT A NIGHT!

After reading all your nominations and mystery-shopper reports and having spent a year delivering Cosmetics to you in this new digital format, it was an absolute pleasure to get to meet you at the COSAs on Nov. 16. The brightest stars in the industry were more dazzling than I ever imagined and the room was buzzing with energy and charisma. As the year draws to a close we always find ourselves reflecting on the 12 months that passed, and for us the COSAs will long remain a highlight. It’s also a time to take stock of all the amazing launches that came across our desks. Among the innovations, there are a handful that stand out as defining 2017. Check out page 30 to see the products that changed the way we do things. (My pick is gel eyeliner — goodbye creasing and cracking!) What about you? Is there a launch from this year you can’t imagine life without? I hope to hear from you on social media. Until then, wishing you all a wonderful holiday time and sparkling 2018!

Alex Laws, EDITOR-IN-CHIEF @MISS_LAWS @LEX_LAWS

NeoStrata

∏

COSMECEUTICAL

Expert

eoStrata Cosmeceutical Experts are among the best in their ﬁeld. Nominated by their Peers, Vendor or Retailer, they represent the highest standard in skin care consultation. NeoStrata congratulates each winner for their outstanding customer service all year long. ∏

∏

CONGRATULATIONS RAYELYN IZZO! NeoStrata Cosmeceutical Expert, Shoppers Drug Mart, Calgary, Alberta ∏

HOW HAS YOUR STORE HELPED YOU SELL SKIN CARE PRODUCTS?

WHAT IS MY FAVOURITE PRODUCT AND WHY?

Our store continues to invest in it’s

How can I possibly pick just one? I have so many favorite

people first and foremost. We are continuously coaching and educating our teams with the tools that are

products, but I always try to

provided by Shoppers Drug Mart in the development of people as well as

on the customers needs not just

the venders investing in the education of our teams. We have to be able to

ever If any of you had the

provide our customers with tools in

with me you would notice how excited I get when I personally

recommend a product based because it’s my favorite. Howchance to work or shop instore

store that we can utilize to help build trust in our personalized recomendations. One of my favorite tools that I

love something! I then must share my excitement with every customer that walks through the

personally use regularely is our hydration meter. It often surprises me that when I ask if I can check the custom-

door. One of my absolute favor-

ers hydration that they are almost shocked that we can do this. Our

the NeoStrata Skin Resurfacing Duo. It’s amazing and great

Beauty Boutiques are equipped with a skinscope as well that is able to see skin conditions like dehydration. This just elevates the customers experience and supports any conversation we are having within a skin care consultation. Most recently our stores are offering an elevated client consultation where we record in our iPADs skin care results and recommendations and this allows us to really personalize each customer’s needs. I am so facinated by this and love the idea I can now send my client an e-mail to personally invite them in for a upcoming event. This is how our store continues to help build and maintain relationships with our clients.

for all skin types. It exfoliates

NeoStrata Winter 17 English.indd 1

ite products to recommend is ∏

superficial layers of the skin, revitalizes complexion, and reveals a radiant complexion in just one treatment. The results

WATCH THE FULL INTERVIEW

are incredible you absolutely must try for yourself.

WHY IS TRAINING SO IMPORTANT?

raining is so very important in today’s competitive marketplace place. New brands are popping up and existing brands are continuously launching new and innovative products weekly it seems. It is up to our beauty experts as well as trainers in the industry to keep us informed with the technological advancements we are seeing in our industry today. It’s such an exciting time for all of us in this amazing industry. Smart companies like NeoStrata are investing in ∏

research and development to give customers clinical results and then in turn providing us beauty experts with continuous education to really understand the science behind skin care.

11/10/17 2:26 PM

UP FRONT

CONTRIBUTORS The faces behind the issue and their winter survival secrets

WHAT YOU WORKED ON: “Out of the Ashes,” page 87. ANY SURPRISING REVELATIONS? “Until I read up on Madonna’s skincare line, Mdna Skin, I had no idea volcanic minerals were so good at taking on acne and oily complexions like mine.”

Lora Grady @lorakgrady

Photos: Alex Beetham (Mogan portrait)

WHAT YOU WORKED ON: “2017 Game Changers,” page 30. ANY SURPRISING REVELATIONS? “Yes! The original concept for this project was a real technical doozy. It involved forcing perspective and creating three-dimensional elements on a two-dimensional plane while showcasing both. Normally, I’d consider myself a fairly technical shooter but this pretty much melted my brain. Fortunately Sandi,

DO YOU HAVE A 2017 BEAUTY WIN? “I finally invested in a satin pillowcase to keep my unruly curls and frizz in check overnight. It makes such a difference and it cuts back on morning styling time so I can focus on the important stuff (like enjoying my coffee).”

the art director, and I were able to collaborate and come up with something equally as visually impacting. Phewf.” DO YOU HAVE A 2017 BEAUTY WIN? “I do! This year I’ve just started to take better care of my skin. With the help of my good friend, I came up with a pretty low-key routine using Avène products. Specifically, I really love the Tolérance cream. I use it every day. Sure, it’s marketed towards women but eff it. It’s great and I love it.”

WINTER 2017 | COSMETICSMAG.COM

Liam Mogan liam_mogan

BEAUTY BUZZ

Hot Ticket

1. Cozy Up There’s no better excuse than winter to start a new series and skincare pampering sesh. We’re crushing new second-season releases featuring badass lady leads: Stranger Things 2 (Winona forever!), Jessica Jones (boss detective) as well as Alias Grace, with a chic and chilling Sarah Gadon.

@MARVELSJESSICAJONES

Mark your calendar with winter’s beauty happenings

@PYEONGCHANG2018

3. @NYFW

2. Go for Gold Have your favourite patriotic red lip at the ready as the 2018 Olympic Winter Games begin in South Korea on Friday, Feb. 9. 3. Fashion Frenzy February is packed with new-look potential as Fashion Month kicks off in New York, London, Milan and Paris. If spring trends like stick-on gems, iridescent insect-like lids and extra-graphic eyeliner are anything to go by, we predict more lid loving. 4. Feel Empowered Explore Self(i.e.), a miniseries put together by Darling Magazine founder Sarah Dubbeldam. With over 80 interviews featuring influential women talking about their experiences with self-esteem in a retouched world, the accompanying documentary premieres in early 2018. 5. Starry Night Pass the popcorn and place your bets for the 90th Academy Awards, which bring the glitz and glam to your living room on Sunday, March 4. Share your fave red-carpet looks by tagging @cosmeticsmag on Instagram. —Heather Marrin 10

@DARLING

@THEACADEMY

1. Jessica Jones, a.k.a. our spirit animal. 2. Cozy celebrations await in the form of 2018 Winter Olympic Games. 3. Gigi Hadid sparkled on the Anna Sui S/S 2018 runway. 4. A still from Sarah Dubbeldam’s Self(i.e.) documentary. 5. Kate Winslet and Leonardo DiCaprio reunited on the red carpet at the 2016 Oscars. Who will be this year’s golden couple?

COSMETICSMAG.COM | WINTER 2017

HUDSON’S BAY, CANADA’S MOST APPRECIATED BEAUTY EXPERTS

HUDSON’S BAY BEAUTY MENTOR AS CANADA’S PREMIER BEAUTY DESTINATION, Hudson’s Bay understands the vital role beauty experts play in the Canadian beauty industry. Their passion, expertise and leadership are key reasons why customers develop loyalty to our stores. We scouted the country in search of the ﬁnest beauty experts to share their passion and insight. To learn more about pursuing a career in beauty at Hudson’s Bay, visit WWW.HBC.COM.

KARINE BERNIER Counter Manager, Clarins Hudson’s Bay, Montreal, Anjou, �C 9 years of beauty experience Email address: beautymentor@hbc.com

WHAT DO YOU LOVE MOST ABOUT WORKING AT HBC?

WHAT IS THE KEY TO GREAT CUSTOMER SERVICE? THE KEY TO GREAT CUSTOMER SERVICE is to provide an authentic customer experience by providing the best service. Focusing on customer bonds and overall satisfaction will ensure customer experience and brand loyalty.

WHAT I LIKE MOST about my job is that I am able to suggest the products that are most suited to my customers. It is important for them to feel satisfied and happy with their purchases and see the positive results for themselves. I love what I do and am passionate about my career. It is gratifying when clients return to see me because it means I earned their trust!

WHO WAS YOUR MENTOR WHEN YOU STARTED OUT? ONE OF MY ROLES MODELS was Pauline Larose, my first cosmetic manager at a pharmacy, 7 years ago . She showed me the importance of stellar customer service and inspired me with her passion for the field of cosmetics. For this I am truly grateful . Feel free to reach out to me at any time, regardless of the question. Feel free to reach out to me at any time, regardless of the question. Email me at beautymentor@hbc.com.

By Heather Marrin FROM EDIE SEDGWICK-ESQUE above-the-

@CHANELOFFICIAL

Couture in 54 Studio Silver, $32, at Yslbeauty.ca.

@_JAMESQUEEN_

1. Geometric rugs and plush velvet couches scream 1970s nostalgia at the Bisha Toronto. 2. & 3. Bold separated Twiggy-style lashes were the name of the game on F/W 2017 runways. 4. & 5. Chanel paired the heavy lash with a graphic line just above the crease, reminiscent of Edie Sedgwick’s signature look.

YSL La Lacque

@MSGM

lid liner to Twiggy-inspired bold and separated lashes, the signature looks of Warhol's party muses were on fire on spring 2018 runways, bringing with them the spirit of last call at Studio 54. And something about the disco dress, false lashes and glitter eyeshadow told us it’s time to kill “Netflix and chill” in favour of going out-out. And fashion designers aren’t the only ones feeling nostalgic for the former nightclub and 1970s party scene. Hotel developers are digging it, too. Following in the footsteps of Studio 54 co-founder Ian Schrager, the forefather of the boutique hotel, Canadian hoteliers are trading simple standard-issue beds and a complimentary continental breakfast for rooms designed by rock stars — the new Bisha Hotel in Toronto features an entire floor designed by Lenny Kravitz. Elsewhere, elaborate communal areas like a world-class casino and lounge at the soon-to-open Douglas in Vancouver are designed to appeal to more than overnight guests. Proof: Going out is the new staying in.

@FAYE_FASHIONDESIGN

This season’s beauty looks have inspired us to swap a night with Netflix for an evening on the town

@MOODBOARD_ANYTIME

Going Out

STILA Big Shots Stay

All Day® Waterproof Liquid Eye Liner & Huge™ Extreme Lash Mascara, $33, at Shoppers Drug Mart. NYX Strobe of Genius

Holographic Stick in Electric Invasion Blue Pearl, $9, at Nyxcosmetics.com.

Illustration: Shutterstock

BEAUTY BUZZ

HUDSON’S BAY, CANADA’S MOST APPRECIATED BEAUTY EXPERTS

HUDSON’S BAY BEAUTY MENTOR AS CANADA’S PREMIER BEAUTY DESTINATION, Hudson’s Bay understands the vital role beauty experts play in the Canadian beauty industry. Their passion, expertise and leadership are a key reason why customers develop loyalty to our stores. We’ve scoured the country in search of the very ﬁnest beauty experts to share their expertise and advice. To learn more about pursuing a career in beauty at Hudson’s Bay, visit WWW.HBC.COM.

KARLIE CHEN Manager, Shiseido Hudson’s Bay, Oakridge, BC 6 years of beauty experience Email address: beautymentor@hbc.com

WHAT DO YOU LOVE MOST ABOUT WORKING AT HBC? WHAT I LOVE MOST about working at the Hudson’s Bay is the opportunity to work for the different cosmetics brands which helps me to enhance my product knowledge and sales techniques in the cosmetics industry. I enjoy working at Hudson’s Bay Oakridge because I feel a lot of support and help from my sales managers, my vendors and co-workers. This makes me more confident to make our customers happy.

WHAT IS THE KEY TO GREAT CUSTOMER SERVICE? I THINK THE KEY to great customer service is to be a good listener and make customers feel important and appreciated. Take the time to identify customer needs by asking questions and concentrating on what the customer is really saying. Give every customer a big smile when they are walking in the store.

WHO WAS YOUR MENTOR WHEN YOU STARTED OUT? I HAVE HAD MANY KEY INFLUENCERS Linda Busljeta is best mentor that I never met. She is energizing and always smiles. At every event, no matter if we have hit the target or not she always complimented us to make us feel we are important. This inspires me that employees are internal customers and need appreciation. Treat everyone with respect and chances are that they will have a higher regard for customers. Treating customers and employees well is equally important. Feel free to reach out to me at any time, regardless of the question. Email me at beautymentor@hbc.com.

NEW IN STORES MAKEUP | SKINCARE | FRAGRANCE

Photos: Shutterstock (watercolour background)

l a r u t Na Glow

Want a rosy, luminous look that appears as if you’ve returned from a brisk winter walk? Burt’s Bees, the lip-balm brand born from an unlikely friendship between an artist and a beekeeper, is launching a complete makeup line in January. The collection includes brow pencils, blushes, lipsticks and mascara, with hi-tech textures and serious pigment. Each product’s packaging displays the percentage of natural ingredients, and the formulas contain the brand’s heroes such as beeswax, as well as bamboo powder and meadowfoam oil. Talk about sweet.—Alex Laws BURT’S BEES BEAUTY, from $10 to $20, at mass-market retailers and drugstores from January.

WINTER 2017 | COSMETICSMAG.COM

Must-Have

MAKEUP

The season’s makeup looks — radiant complexions and sparkling finishes — were made for the dancefloor 1.

By Heather Marrin 2.

8. 5.

7. 16

NEW IN STORES

1. Highlights

on High

A golden tone with a creamy texture, this blendable highlighter formulated with refined pearls leaves behind a soft, luminous finish. Ideal for strobing, it can be used from the top of the forehead down to the décolletage. RODIAL Instaglam

Compact Deluxe Highlighting Powder 07, $75, at Murale.

2. SOS (Save

our Skin!)

When winter conditions kick in, these new primers from Clarins come to the rescue. Designed to give colour correction (targeting everything from dullness to dark spots) and instant radiance in one, they are available in six luminous shades, all of which contain hydrating sea-lily extract. CLARINS SOS Primer,

$39, at Hudson’s Bay from Feb. 1.

3. Pass the

Bubbly

Ring in the New Year with the perfect toast! Formulated with iridescent

pearls to smooth and water-soluble polymers, orange flower, jojoba seed oil and sodium hyaluronate to moisturize, this sparkling champagne-inspired primer is the perfect party starter — without the calories and pending headache. PAUL & JOE Sparkling

Foundation Primer, $40, at Beautyboutique.ca and select Shoppers Drug Mart.

4. Modern Art

Inspired by the late fashion photographer Man Ray, these high-shine lip lacquers make you feel like a work of art. Don one of four extra-bold gemstone hues, and you’re sure to become someone’s muse. NARS x Man Ray

Photogloss Lip Lacquers, $26 each, at Hudson’s Bay.

5. Brighten Up

A multi-purpose blush to shape your cheekbones, brow bones, forehead, chin and bridge of the nose, this Joues Contraste addition from Chanel brings a bright orange hue to the collection.

WINTER 2017 | COSMETICSMAG.COM

Lucia Pica, global creative makeup and colour director says it works especially well with olive skin tones.

imperfections, and high-definition filter technology to blur and soften. REVLON PhotoReady

CHANEL Joues Con-

trastes 380 So Close, $53, at Hudson’s Bay.

Color Correcting Pens. $15, at drugstores and mass retailers from January.

6. Sweet Treat

8. Glam

Just in time for Valentine’s, Canadian good-enoughto-eat lip line Bite Beauty has reformulated its Agave Lip Balm to keep your pucker perfectly soft and smooth. Agave draws moisture to the lips’ surface, keeping them hydrated. It’s great for travel and use on its own and perfect for applying under the season’s hottest sparkling hues. BITE BEAUTY Agave

Grooming

Daily grooming will no longer feel like a chore with this ultra-glam duo on hand. The set includes Tweezerman’s award-winning slanted stainless steel tweezers with a rose-gold glitter finish and a classic matching eyelash curler with a comfortable, hypoallergenic silicone pad. TWEEZERMAN Glam

Up Gift Set, $47, at Tweezerman.ca.

Lip Balm, $20, at Bitebeauty.com from Feb. 13.

7. Colour

& Correct

In three shades to tackle redness, dark spots, dullness and sallowness, Revlon has all of our personal hangups covered with its new colour-correcting pens, formulated with 3D pigments to neutralize colour 17

NEW IN STORES

Seductive

SCENTS Winter fragrances offer spring flowers and endless mix-and-match combos By Heather Marrin 1. 2.

1. All Heart

Presented in a heart-shaped chiselled glass bottle, Mugler’s latest addition has us yearning to follow our own hearts along roads less travelled in China, to discover where the botanical notes it features — like tiger liana, rhubarb leaf and orange blossom — actually grow wild. MUGLER Aura Eau de

Parfum, $150 for 90 mL, at Hudson’s Bay from January 26.

2. Layer Up!

Clothing isn’t the only thing we’re layering this season — we’re piling on the fragrance, too. New from Clean Reserve, this six-piece collection includes a mix of sweet, salty, woody and fresh to create your own blend — and they’re great for travel. CLEAN Reserve Six-

Piece Travel Spray Layering Collection, $72, at Sephora.ca.

3. Spice is Nice

Turning to classic notes like tobacco, honeysuckle and cedar, Elizabeth & James has found a way to bottle one of our favourite winter pastimes: reading fireside, draped in flannel,

sipping spiced tea. Packaged in a new rollerball, it will take you back to warmth even on February’s coldest days. ELIZABETH & JAMES

Nirvana Amethyst Eau de Parfum rollerball, $35, at Sephora.

4. Full Bloom

While awaiting April showers and May flowers, get your fresh floral fix with this light yet musky EDT that marries orange blossom, gardenia and peony with violet. It’s the third fragrance from the Japanese skincare brand and is designed to “illuminate the inner beauty”of the wearer. SHISEIDO Ever Bloom

Eau de Toilette, $89, at Hudson’s Bay.

5. Purse Proud

Derek Lam’s spritz series evolves into a purse-friendly solid form, channelling ’90s nostalgia with a twist. Mix and match five evocative scents — from 2 am Kiss to Blackout — or wear alone. Our pick: Rain Day, a balance of Haitian vetiver and citrusy Tunisian neroli, conjures tropical rainfall with each dab. DEREK LAM 10 Crosby

Perfume Sticks, $49, at Hudson’s Bay and Nordstrom.

COSMETICSMAG.COM | WINTER 2017

TIFFANY & Co. Introducing the New Fragrance #AllYouNeed

Superstar

SKINCARE 1.

Forget dry winter skin: These latest launches promise to plump and smooth all season long By Alex Laws 2. 3.

6. 20

NEW IN STORES

1. Premier

Wine Power

Caudalie’s hero antiaging line, Premier Cru, created in partnership with Harvard Medical School’s Dr. David Sinclair, encompasses a new serum, two face creams, an eye cream and a superlight oil. All feature the company’s key ingredients — Viniferine, resveratrol and polyphenols — and are perfect to combat the harsh effects of winter. CAUDALIE Premier Cru

collection, $110 to $179, at Caudalie stores and Sephora from January.

2. Whip It

Olay introduces a new texture of moisturizer this January. The formulas transform from cream to liquid on application encouraging quicker absorption of key ingredients into skin. Regenerist contains an amino-peptide complex to smooth, Total Effects has vitamins C and E to fight early signs of aging and Luminous minimizes the look of pores. OLAY Whip Collection

creams, $40, at drugstores from January.

3. Wipe Out

To soothe winter skin, Burt’s Bees has two new offerings. Micellar Cleansing Towelettes made from recycled cotton T-shirts are infused with cypress oil, while a Nourishing Hydrating Gel Cream with Royal Jelly is powered by quinoa and rice, which provide amino acids to moisturize and plump in a lightweight formula. BURT’S BEES Micellar

Cleansing Towelettes, $10 for 30, Skin Nourishing Hydrating Gel Cream with Royal Jelly, $20, at drugstores from January 2018.

4. Decléor

Expansion

Just in time for a January pick-me-up, Decléor is launching a new line designed to firm and lift the skin. The French skincare brand is known for its use of essential oils and employs a unique blend to boost collagen production and increase elasticity throughout the line. (We have our eyes on the Iris Firmness Oil Serum and Lifting Flash Mask.)

WINTER 2017 | COSMETICSMAG.COM

DECLÉOR Prolagène

Lift Lifting Flash Mask, $49, Decléor Aromessence Lavandula Iris Firmness Oil Serum, $100, at Hudson’s Bay and Hudsonsbay.com from February.

5. Skin Drink

When they launched in 2012, the Aqua Youth Anti-Wrinkle Cream and Anti-Wrinkle Eye Cream fast became best-sellers. Featuring two molecular weights of hyaluronic acid for fast penetration and longlasting hydration, these fan faves have been redeveloped and now contain double the concentration of this antiaging power player. NEOSTRATA AquaYouth

Filling Anti-Wrinkle Cream, $49, AquaYouth Filling Anti-Wrinkle Eye Cream, $39, at drugstores from January.

6. Ultimate

Ultimune

A limited edition of Shiseido’s cult classic Ultimune is being released in January. The Symphony of Lights Collection bottle contains performance-boosting Power Infusing Concentrate and

features suitably celebratory abstract gold brush strokes. SHISEIDO Ultimune

Symphony of Lights Collection, $155, at Hudson’s Bay.

7. Small

but Mighty

The powerful multi-tasker that minimizes the look of scarring, stretch marks and uneven skin tone is now launching in a mini, travel-friendly 25 mL size. The lightweight packaging is new but inside is the same fan-fave oil. BIO OIL 25 mL, $7,

at Shoppers Drug Mart from January.

8. Foil Fix

The foil-backed sheet mask doesn’t just look fun, it prevents evaporation and promotes faster absorption of the serum, which is loaded with super hydrating hyaluronic acid. Vitamins C and E smooth, and collagen and elastin reduce the appearance of fine lines. SKIN REPUBLIC Youth-

foil Foil Face Mask Sheet, $12 or $20 for 2, at Shoppers Drug Mart and BeautyBoutique.ca. 21

NEW IN STORES

Gorgeous

GIFT SETS ‘Tis the season for giving and these picks make it easier than ever to satisfy everyone on your list By Alex Laws

1. For the

4. For the

It’s impossible not to fall for this miniature Champagne sparkling blush and scarlet red lipstick duo created by Nars and inspired by Man Ray. Small but perfectly formed, they make glamour on the go a cinch.

The darling Vancouver-based aromatherapy brand Saje has packaged its essentials to uplift your senses this holiday season. With diffuser blends and roll-on remedies, it will clear a pounding headache, relieve aches and pains and encourage “me time.”

Flashy BFF

NARS X Man Ray Love

Triangle Blush/Lipstick Set, $32, at Sephora.

2. For the

Honey Lover

With Honey Drop lightweight moisturizer, Honey Potion antioxidant-packed mask and Sleep Tight firming night balm, this is the perfect gift set for fans of honey and lovers of sleep. Combine the two and it adds up to radiant, youthful-looking skin.

FARMACY Honey

Harvest Gift Set, $58, exclusively at Sephora and Sephora.com.

3. For the

Glam Gran

This golden brush set will make applying makeup feel more glamorous than ever. Whether displayed on her vanity or kept in her purse, they’ll add a touch of luxury to any look.

Stressed Sister

SAJE Best of Saje De-

luxe Wellness Essentials Gift Set, $100, at Saje and Saje.com.

5. For the Posh

Mother-in-Law

French skincare line Sisley brings its signature decadent touch to its Rose, Tuberose and Champagne candles, which are packaged as a limited-edition set for the holidays. Made from chic black wax and housed in a matte coloured glass, they bring a moment of bliss before you’ve even lit them. SISLEY candles, $90

each or limited edition set of 3, $250, at Holt Renfrew.

QUO Golden Brush

5. 22

Set, $17, at Shoppers Drug Mart.

COSMETICSMAG.COM | WINTER 2017

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Sh op p ers D rug Mar t,

OAKVILLE, ON.

F R O M L E F T T O R I G H T: C h a n t a l H a z i n e h , M e l i s s a G l e a s o n , A m y R o g e r s , K i m Yo o n , Ly n d a P r o u s , A g n e s D e m b i n s k i , Ju l i e B a i n e s , Pa t r i c i a M i l n e , Te r e s a Z a l e w s k i , A l e x a n d r a R o b s o n , Av e r y U n r u h . M i s s i n g f r o m p h o t o : S a y a k a K i m u r a .

Kathleen Toole

Ryniah Hamilton

Stéphanie Falardeau

Ambrose Doucette

Emily Rogers

LIFETIME ACHIEVEMENT IN A DRUGSTORE

ROOKIE OF THE YEAR, DRUG STORES

R E TA I L E R N O M I N AT E D

VENDOR N O M I N AT E D

DERMO-COSMETIC EXPERT

Sho p p ers D ru g Ma r t, S T. C AT H E R I N E ’ S , O N

Pharmaprix 1 85 5 MONTREAL, QUE

S D M 14 7, H A L I FA X , N S .

Shoppers Drug Mar t, TORONTO, ON.

Shoppers Drug Mar t , VA N C O U V E R , B C .

TRENDS TO TRY

@MARNI

never so welcome as it was in the bright-blue smoky eye on Anna Sui’s F/W 2017-2018 runways. Tom Pecheux upgraded the look at Chanel’s S/S 2018 Ready-To-Wear shows, covering the whole lid with royal blue, grey-blue and turquoise, culminating in a smoky peacock effect. (Edward Enninful’s first Vogue UK cover shows Adwoa Aboah sporting a version of the look.) And at Marni S/S 2018, royal blue was one of the shades creating a vibrant rectangle across the entire lid. The key to this look is the colour intensity and shape. “What we’re seeing in eyecolour trends is using the whole eye area,” says Smashbox international makeup artist Lori Taylor Davis, who recommends using a good primer, skipping the eyeliner and building definition with mascara instead. “Mascara is colour’s best friend,” she adds. —Alex Laws Top: Marni S/S 2018. Look: Rectangles of vibrant blues and greens appear printed on the eyelid. Bottom: Chanel A/W 2018 at Paris Fashion Week. Look: Multiple shades of blue create interest and dimension.

BEST FOR:

Cocktail parties to New Year’s Eve — wherever you want to make a splash

@CHANEL

Photos: 2018 Spring-Summer Chanel Ready-To-Wear Show Backstage Makeup, Chanel, Benoît Peverelli.

THE ’80S-BUT-BETTER trend was

Trend Nº 1

DARK LIDS

Blue Moon

Tool Kit

CHANEL

Ombre Première N°16 Blue Jean, $40, at Chanel counters.

WINTER 2017 | COSMETICSMAG.COM

SMASHBOX

Photo Finish Lid Primer, $24, at Sephora.com.

CLARINS

Ombre Matte Eyeshadow, $26, at Hudson’s Bay. 25

THE NEW FRAGRANCE mugler.ca

@JUNYAWATANABEOFFICIAL

@VERSACE_OFFICIAL

Poppin’ Locks EARLIER THIS FALL, our Insta

crush Busy Philips tinted her perfectly blonde hair with pink, joining the Insta-nation of #pinkhairdontcare hashtaggers. Feeling inspired, but also looking to turn it up notch, we’re swapping our favourite springtime pastels for rich gemstone hues — and we’re not the only ones. Versace, Gucci, Puma x Fenty by Rihanna; designers were also feeling vibrant poppin’ locks for F/W 2017 catwalks. With no commitment required, semi- to non-permanent hair makeup has made dressing your tresses for a big night out a breeze. For best results, skip conditioner when prepping your hair and blow-dry immediately after application to help set and bond the colour to your strands. Also keep in mind that your new look is dry clean only, so perhaps check the weather before picking up the paintbrush. —Heather Marrin Top: Versace F/W 2017. Look: Gigi Hadid rocks fire-engine-red locks layered with her natural hue. Middle: Junya Watanabe Paris Fashion Week A/W 2017. Look: Fully punkified, Bowie’s “Aladdin Sane”-era mullets were multishade. Bottom: Fenty X Puma New York Fashion Week F/W 2017 Look: From hot pink mohawks to acid-green curls, all of Rihanna’s cool kids were doing it.

BEST FOR:

From the hotel lobby to the after-party — colour yourself ready for a big night out @FENTYXPUMA

Trend Nº 2

PA R T Y H A I R Tool Kit

CLAIROL

DOVE

Color Crave Hair Makeup, Dry Refresh + Care Sham$15, at mass-market poo Unscented, $6, at retailers and drugstores. mass-market retailers.

WINTER 2017 | COSMETICSMAG.COM

L’ORÉAL PARIS

Colorista Semi-Permanent Hair Colour, $17, at drugstores. 27

HU D S ON’S

Cosmetics Outstanding S

A big thank you and congratulations to our winners for their talent an LIFETIME ACHIEVEMENT AWARD

ROOKIE OF THE YEAR

DEMONST

Romaine Bond, CLINIQUE Hudson’s Bay, Vernon

Marian Bridson, CLARINS, SHISEIDO, ELIZABETH ARDEN, Hudson’s Bay, Penticton

Yvonne W MICHEL GE Hudson’s Bay

TEAM WINNERS

S BAY 201 7

Service Awards Winners

nd commitment to achieving the highest customer service standards.

TRATOR

PART TIME ASSOCIATE

FRAGRANCE ADVISOR

White ERMAIN y, Toronto

Irina Hall, CHANEL Hudson’s Bay, Kelowna

Chris McLeod, FRAGRANCE Hudson’s Bay, Kingston

Dawn Warren, Jacky Bishop, Leeanne Mullins & Laurie Hanley CLINIQUE Hudson’s Bay, Dartmouth

RETAILER NOMINATED

VENDOR NOMINATED

Zylene Del Mundo, ESTÉE LAUDER Hudson’s Bay, Winnipeg

Bayda Abdulla, SHISEIDO Hudson’s Bay, Toronto

game hanger OUR 2017 BEAUTY

A YEAR CAN FEEL A S I F I T PA S S E D IN THE BLINK O F A ( P E R F E C T LY LINED) EYE. HERE, WE SHARE THE SEVEN LAUNCHES T H AT, T O U S , DEFINED 2017. THESE ARE THE P O W E R P L AY E R S T H AT W I L L S T I C K WITH US LONG AFTER NEW YEARâ&#x20AC;&#x2122;S PHOTOGRAPHY

Liam Mogan

H ot H a ir

F E AT U R E / S E C T I O N “Talk about small but mighty. The motor inside the Dyson Supersonic is so tiny it fits in the handle, which makes this hairdryer lighter and easier to use. It’s usually really hard for me to get a shiny finish on my hair, especially near the root where my volume is. With a regular hairdryer I will always run a flat iron over it afterward, but with this I don’t need to.” —Stephanie Hicks, social media editor Cosmetics magazine DYSON Supersonic,

Photos: Tktktktktktk

from $499, Hudson’s Bay and DysonCanada.com

WATCH THE TEST DRIVE HERE!

F E AT U R E / S E C T I O N

cen t- s ati o n

“This year fragrance seems to have taken on a life of its own. The Kenzo World scent caused big buzz after actor Margaret Qualley danced up a storm in its promo film. Advertising to me is based on visuals, but it’s interesting to see a movie that captures the attention of an audience in its own right. Then the fragrance launches in this crazy eye shape with braille on the box. It is like the final piece of the puzzle.” —Sandi Pilon, art director, Cosmetics magazine KENZO World

Photos: Tktktktktktk

EDP, $125 for 75 mL, at Hudson’s Bay and Sephora.

F E AT U R E / S E C T I O N

s ha r p l ines

“An eyeliner emergency at my sister’s wedding in September introduced me to gel liner. Shortly after, I discovered the Shiseido Inkstroke. It has the intensity of liquid liner, but you can achieve a softer, pencil-like finish and it’s easy to work it right into the lash line. Plus, it has major staying power. I’ve actually worn it through a hot yoga class, in a steam room and straight out to dinner afterwards!” —Alex Laws, editor Cosmetics magazine SHISEIDO Inkstroke Eyeliner, $35 each, at Hudson’s Bay.

WINTER 2017 | COSMETICSMAG.COM

F E AT U R E / S E C T I O N

c l ea nin g up

“Up until this year every time I had a shower it left a rash on my back. (It took 33 years to discover I’m allergic to almond oil. Go figure.) This foaming body wash is formulated with glycinate and glutamate — both extra-mild cleansers primarily used in face products — so the suds were gentle enough for my temperamental skin and one pre-lathered pump went a long way, too.”—Heather Marrin, web editor, Cosmetics magazine

Photos: Tktktktktktk

DOVE Shower Foam Foaming Shower Wash, $7, at drugstores and mass-market retailers.

F E AT U R E / S E C T I O N

B. A. TO P P I C KS

1. “Fenty has shaken up the market with its offerings for such a wide variety of complexions. For a brand to come out with such a range on the first launch is groundbreaking.” —Jay Funa, cast member, Sephora Bloor Street, Toronto FENTY Beauty by

Photos: Tktktktktktk

Rihanna, Pro Filt’r Soft Matte Longwear Foundation, $42, at Sephora.

3. “Everybody should have a colour corrector. There is a shade for every skin tone and every type of issue or blemish. They are the best thing on Earth right now. ” —Nas Zeruk, Shoppers Drug Mart Boutique, St George, Toronto LANCÔME Teint Idole Ultra Wear

Camouflage Color Corrector, $37, at Hudson’s Bay and Sephora. READ MORE FROM THESE #BEAUTYTROOP MEMBERS AT COSMETICSMAG.COM.

WINTER 2017 | COSMETICSMAG.COM

2. “Dior’s new mascara was game-changing — you pump and squeeze the tube for the perfect application. I put that on and it’s like I’m wearing full false lashes.” —Kerrigan Hoo-Fong, cosmetics manager, Queen Street Hudson’s Bay, Toronto DIORSHOW

Plump’N’Volume Mascara, $37, at Sephora.

STEPHEN SARDELLA - REGIONAL TRAINER, SHISEIDO

Thank you for your excellence in service. Your talent, passion for beauty, and ability to adapt to our ever-changing industry foster an exciting, welcoming learning environment for every beauty consultant you train. Shiseido Canada proudly celebrates your 2017 COSA Award. Stephen Sardella | 2017 COSA Winner | Best Service By a Trainer

Time to

Celebrate! I N T R O D U C I N G T H E B R I G H T E S T S TA R S OF THE BEAUTY INDUSTRY â&#x20AC;&#x201D; THE WINNERS OF THE 2017 COSMETICS O U T S TA N D I N G S E R V I C E A W A R D S

T H E 2 0 1 7 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

Congratulations TO ALL THE 2017 COSA FINALISTS TEAM FINALISTS Clarins, La Baie D’Hudson, Anjou, Que. Clinique, Hudson’s Bay, Dartmouth, N.S. Clinique, Hudson’s Bay Masonville Place, London, Ontario Clinique, Hudson’s Bay Polo Park, Winnipeg Elizabeth Arden, Hudson’s Bay Polo Park, Winnipeg Marketplace, Oakville, Ontario Pharmacie Oana Bugnariu (Pharmaprix), Greenfield Park, Que. Sephora, Southgate, Edmonton Shoppers Drug Mart Beauty Boutique, Calgary Shoppers Drug Mart Beauty Boutique, Dieppe, N.B. Shoppers Drug Mart, Eaton Centre, Toronto Shoppers Drug Mart Beauty Boutique, Tsawwassen, B.C. INDIVIDUAL FINALISTS Bayda Abdulla, Shiseido, Toronto Brandon Alkhani, Sephora, Burlington, Ont. Mitchell Archibald, Shoppers Drug Mart, Halifax Carrie Arsenault, Shoppers Drug Mart, Riverview, N.B. Noirfalise Audrey, Lise Watier, Groupe Marcelle Inc., Montreal Colette Bartlett, Shoppers Drug Mart, Saint John, N.B. Sandra Beliveau, Mugler, La Baie D’Hudson, Montreal Shannon Bell, Sephora, Burlington, Ont. Nathalie Bellemare, Lancôme, Sears, Trois-Rivieres, Que. Patricia Bensimon, Clarins, Laval, Que. Nathalie Bertrand, Pharmaprix, Outremont, Que. Alina Biczysko, Rexall, LaSalle, Ont. Helen Bilicic, Lancôme, Hudson’s Bay, Cambridge, Ont. Carolyn Black, Shoppers Drug Mart, Toronto Barb Blue, Shoppers Drug Mart, Waterloo, Ont. Romaine Bond, Clinique, Hudson’s Bay, Vernon, B.C. Shelley Boylan, Shoppers Drug Mart, London, Ont. Marian Bridson, Clarins, Shiseido & Elizabeth Arden, Hudson’s Bay Penticton, B.C. Claudine Brière, La Baie d’Hudson, Laval, Que. Sarah Byrne, La Roche-Posay, Waterloo, Ont. Pauline Cobangco, Trinity Salon & Spa, Burnaby, B.C. Lina Calabretta, Rexall, Toronto

Grace Chahwan, Rexall Ottawa Michelle Cheng, Shiseido, Hudson’s Bay, Vancouver Ann Cheuk, Guerlain, Hudson’s Bay, Burnaby, B.C. Andrea Cook, Fragrances, Hudson’s Bay, London, Ont. Michelle Craven, Shoppers Drug Mart Beauty Boutique, Chilliwack, B.C. Julie Crevier, Shiseido, Montreal Ambrose Doucette, Shoppers Drug Mart, Toronto, Ont. Danielle Dreger, La Roche-Posay, Vancouver, B.C. Stéphanie Falardeau, Pharmaprix, Montreal, Que. Jessenia Feijo, Sephora, Newmarket, Ont. Jonathan Gera, Sephora, Toronto Carley Gonschior, Sephora, Toronto Diane Goulet, Lancôme, Hudson’s Bay, Que. Kathy Hagen, Beauty Boutique, Winnipeg Irina Hall, Chanel, Hudson’s Bay, Kelowna, B.C. Ryniah Hamilton, Shoppers Drug Mart, St. Catharines, Ont. Dianne Harnett, Fragrances, Hudson’s Bay, Kelowna, B.C. Traci Hawken, Estée Lauder, Hudson’s Bay, Vernon, B.C. Sara Javaherian, Sephora, Laval, Que. Samantha Kainrth, Hudson’s Bay, Guildford, B.C. Colleen Keifer, Dior, Hudson’s Bay, Nanaimo, B.C. Rashda Khalid, Canadian Beauty College and Medi Spa, Toronto Sheida Khosroshahi, Sexual Fragrances by Michel Germain, Hudson’s Bay, Toronto Charmaine Kinch, Clinique, Hudson’s Bay, Guildford, B.C. Geneva King, Sephora, Mississauga, Ont. Alison Krause, Rexall Pharma Plus, Trenton, Ont. Amina Lassissoui, Clarins, Hudson’s Bay, Dorval, Que. Françoise Leclerc, Lancôme, La Baie D’Hudson, Que. Philippe Lefebvre, Dior, La Baie d'Hudson, Ste-Foy, Que. Christina Longfield, Shoppers Drug Mart Beauty Boutique, Guelph, Ont. Rona Lorena, Rexall, Edmonton Sandy Luc, Dior, Hudson’s Bay, Toronto Amy Luu, Fragrances, Hudson’s Bay, Burnaby, B.C. Jennifer MacDonald, Nars, Markham, Ont. Eva Marra, Shoppers Drug Mart Beauty Boutique, Etobicoke, Ont. Anna Massarelli, Clinique, Hudson’s Bay, Toronto

Jocelyn Mawhinney, Rexall, Sechelt, B.C. Fiona McGrath, Shoppers Drug Mart, Saint John, N.B. Chris McLeod, Fragrances, Hudson’s Bay, Kingston, Ont. Zylene Del Mundo, Estée Lauder, Hudson’s Bay, Winnipeg Linda Nermo, Shoppers Drug Mart, Abbotsford, B.C. Odette Newton, Rexall, Ottawa Salina Ng, Estée Lauder, Hudson’s Bay, Markham, Ont. Linh Nguyen, Trinity Salon & Spa, Burnaby, B.C. Audrey Noirfalise, Groupe Marcelle, Montreal Bailey O’Toole, Sephora, Moncton, N.B. Nicole Parsons, Hudson’s Bay, Vancouver, B.C. Milva Pelaggi, Shoppers Drug Mart Beauty Boutique, Aurora, Ont. Margarette Pola, L’Oréal Fragrances, Hudson’s Bay, Toronto Emily Post, Sephora, Nanaimo, B.C. Véronique Primeau, Biotherm, L'Oréal Canada, Montreal, Que. Corina Rensen, Shoppers Drug Mart, Brampton, Ont. Randene Rizzuto, La Roche-Posay/ Dermablend, Montreal Deana Roberts, Shoppers Drug Mart, Charlottetown Emily Rogers, Shoppers Drug Mart, Vancouver, B.C. Leslie Romaniuk, Elizabeth Arden, Winnipeg Beverley Rourke, Dior, Hudson’s Bay, Toronto, Ont. Tabitha Rutten, Sephora, Hamilton Siggy Scheicher, Shiseido, Coquitlam, B.C. Abby Sheremeta, Sephora, Edmonton Shyam Sankarsingh, Sephora, Toronto Stephen Sardella, Shiseido, Markham, Ont. Josee Sechi, Rexall Thorold, Ont. Courtney Tessier, Shoppers Drug Mart Beauty Boutique, Sudbury, Ont. Kathleen Toole, Shoppers Drug Mart, Halifax, N.S. Joanne Uganec, Clarins, Burnaby, B.C. Annemarie Van Meer, Dior, Toronto Jessica White, Shoppers Drug Mart Beauty Boutique, Dieppe, N.B. Yvonne White, Michel-Germain, Hudson’s Bay, Scarborough, Ont.

COSMETICSMAG.COM | #COSA17

t a e r g k o o l s u e k You ma Our congratulations to all our nominees and winners of this yearâ&#x20AC;&#x2122;s COSA Awards. Thank you for your beautiful and charitable contributions.

From all of us at Murale

#COSA17 | COSMETICSMAG.COM

T H E 2 0 1 7 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

Shoppers Drug Mart Team W h a t ’s y o u r secret to success? Agnes Dembinski: “My whole team is built of diverse members. We all have different skin types, different needs, and we come from different age groups and that makes us special, because every client that comes in can relate to one of us.”

F R O M L E F T T O R I G H T: C h a n t a l H a z i n e h , M e l i s s a G l e a s o n , A m y R o g e r s , K i m Yo o n , L y n d a P r o u s , A g n e s D e m b i n s k i , J u l i e B a i n e s , P a t r i c i a M i l n e , Te r e s a Z a l e w s k i , A l e x a n d r a R o b s o n , Av e r y U n r u h . M i s s i n g f r o m p h o t o : S a y a k a K i m u r a .

BEST SERVICE BY A TEAM IN A DRUGSTORE Sh op p er s Dr ug Mar t, Oak v ille, Ont. Many members of this stellar team — including the infectiously passionate manager, Agnes Dembinski — have been fixtures at this store since it opened 14 years ago. This well-oiled machine achieved top-of-the-region sales even during a six-month renovation, collecting products for clients from rolling racks. The team kept morale and spirits high with their positive attitudes — donning pink costume hard hats for their gala — and even documented the store’s transformation in a book.

W h a t ’s u n i q u e a b o u t your team? A.D.: “I have more full-time staff than I have part-time, which works for us because clients don’t get disappointed when they come in expecting to see someone. It’s not like a new person that you have to explain your life to every time.” What advice would you give someone starting out? A.D.: “I always say you have to do what you love and you will never feel like you’re working. I never feel tired — I want to be here. It comes easy when you love what you do.”

COSMETICSMAG.COM | #COSA17

T H E 2 0 1 7 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

! s n o i t a l Congratu

. d o o g o d d n a d o o g l e e f , d o o Y o u h e lp u s lo o k g Our congratulations to all our nominees and winners of this yearâ&#x20AC;&#x2122;s COSA Awards. Thank you for your beautiful and charitable contributions. From all of us at Shoppers Drug Mart

SHOP ONLINE AT beautyBOUTIQUE.ca

T H E 2 0 1 7 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

Clinique Team W h a t ’s y o u r s ec re t to success? Dawn Warren: “Our secret to success is to provide professionalism, attention to detail, a positive attitude and dedication. We always welcome our clients as though they were family dropping over for a visit.”

F R O M L E F T: L e e a n n e M u l l i n s , J a c k y B i s h o p , D a w n Wa r r e n a n d L a u r i e H a n l e y.

BEST SERVICE BY A TEAM IN A D E PA R T M E N T O R S P E C I A LT Y S T O R E Hud s on’s B ay, Dar tmo uth, N.S. This vibrant quartet have over 50 years of customer service between them, and although they have only been operating together for a year and a half, they’ve already reached top-performer status. Manager Dawn Warren leads by example with initiative and positivity, which helped the team implement a loyalty program so new members could create meaningful relationships with their customers, resulting in a 16.2 per cent increase in sales last year.

What advice would you give someone starting out? D.W.: “Be passionate about learning. Let your clients know you’re new and never be scared to ask for help. Your clients will appreciate your honesty.” Do you have a beauty industry role model? D.W.: “Our beauty industry role models are each other. Drawing on our strengths and offering continued support and coaching ensures we all challenge ourselves daily to be our best. I’d like to give a special mention to Alana Porter and to Deenie Webster who make it all happen.”

COSMETICSMAG.COM | #COSA17

AT H UDSO N ’S B AY

Our Experts Are Everything

Congratulations to our Cosmetics Outstanding Service Awards nominees and winners. Every day they go above and beyond to ensure Hudson’s Bay puts our best face forward, making us Canada’s destination for cosmetics and fragrances.

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Kathleen Toole What do you love most about your job? “Nothing makes me happier than having a conversation with a client, finding out what their needs and concerns are, and then helping them find the right choice. My day gets better every time I help someone feel better about themselves.”

LIFETIME ACHIEVEMENT IN A DRUGSTORE Shoppers Drug Mar t, Halifax

With 37 years in the industry, Kathleen Toole creates authentic connections with the diverse customer base at her Halifax store. Spanning businesswomen, hospital staff and students, her clients drive up to four and a half hours to visit with her. Kathleen helps those suffering from aggravating skin conditions to achieve unimaginable results and is generous with her time: She was the regional manager for Look Good Feel Better in Atlantic Canada and often hosts free events, such as makeup and skincare tutorials for a group of visually impaired teenagers, many of whom have now also become her regulars.

W h a t ’s b ee n y o u r career highlight? “My career highlight was being the regional manager for Look Good Feel Better in Atlantic Canada and having the chance every day to bring happiness to women through the magic of cosmetics.” Do you have a beauty industry role model? “I have been lucky enough to work with many amazing people, but the person who taught me the most about customer service is my father, Vernon Toole.”

COSMETICSMAG.COM | #COSA17

PROUD SPONSOR OF THE 2017 COSA AWARDS CONGRATULATIONS TO ALL THE FINALISTS & WINNERS A SPECIAL THANK YOU FOR YOUR DEDICATION, HARDWORK AND PASSION!

T H E 2 0 1 7 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

Romaine Bond

LIFETIME ACHIEVEMENT I N A D E PA R T M E N T O R S P E C I A LT Y S T O R E Clinique counter, Hudson’s Bay, Vernon, B.C.

After 25 years in the industry Romaine Bond retired from her position as sales manager for Estée Lauder’s Vernon and Kelowna stores in September last year. She soon found, however, that she wasn’t ready to say goodbye to counter life, so she became a part-time associate for Clinique instead. The qualified electrician has been known to advise her customers on all kinds of purchases, sometimes when she’s out shopping herself. Romaine is a wizard when it comes to events and fundraisers, and enjoys going the extra mile as a volunteer for Look Good Feel Better and Vernon’s Transition House, and makes home and hospital visits.

What do you love m o s t a b o u t y o u r j o b ? “As a beauty advisor or counter manager you are responsible for running that business. Organizing events, contacting customers, recruiting, appearance, sales — everything a small business would normally do.” W h a t ’s y o u r career highlight? “I’ve made some incredible memories and had inspirational support from my managers and head office: Breakfast with Oscar de la Renta, meeting the amazing Barb Stegmann of 7 Virtues, being a Bay beauty mentor and threetime COSA winner!” Where do you hope y o u r c a r e e r t a k e s y o u ? “I’m hoping Mr. Richard Baker, the owner of Hudson’s Bay, will expand into Italy and relocate me, where I can use my passion and experience to coach and mentor Italian beauty advisors!”

COSMETICSMAG.COM | #COSA17

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25 years ago, there was no pink ribbon. Time to end breast cancer. Support our mission to create a breast cancer-free world. Visit bcacampaign.com #PinkRibbon25

CONGRATULATIONS TO THE 2017 COSA WINNERS!

T H E 2 0 1 7 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

Ryniah Hamilton W h a t ’s y o u r m o s t unique customer experience? “I helped a customer and afterwards they asked if they could hug me.” Where do you hope your career takes you? “I hope my career takes me from being a successful makeup artist to eventually creating a makeup line.”

BEST SERVICE IN A DRUGSTORE, ROOKIE OF THE YEAR Shoppers Drug Mar t, St. Catharines, Ont.

What advice would you give someone starting out? “Get practice applying makeup on others and stay up to date on the beauty community.”

For someone who started out as a co-op student and has spent one year in the industry, Ryniah Hamilton has made quite the splash. Customers love her bubbly personality and that she consistently goes above and beyond to make sure they are happy, even if it involves searching far and wide for a product. She is inspired by the team around her and interacting with customers both in store and at events.

COSMETICSMAG.COM | #COSA17

T H E 2 0 1 7 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

Marian Bridson W h a t ’s t h e s ec re t to your success? “I don’t really have a secret, I simply find the products I like and just become genuinely passionate about them. I am an animated personality and when I become passionate about something, it just becomes part of my everyday life.”

B E S T S E R V I C E I N A D E PA R T M E N T O R S P E C I A LT Y S T O R E , ROOKIE OF THE YEAR Clarins, Shiseido and Arden counters, Hudson’s Bay, Penticton, B.C.

In just nine months Marian Bridson took on managing not one, but three counters — Clarins, Shiseido and Elizabeth Arden — at Hudson’s Bay in Penticton, B.C. Marian prides herself on the personalized experience she offers — from using social media to handwriting thank you cards for each gift with purchase. She has also been known to set up stations around the store to attract new clients and even delivers to customers’ houses on her lunch breaks.

W h a t ’s y o u r m o s t unique customer experience? “My favourite customer experience happened on the late shift of a Friday night when I helped find some cosmetics for a transitioning woman. She was a bit shy at first, but she told me her story and she started tearing up and I started tearing up. She and I shared a connection. We are not selling products, we are offering a feeling, whether someone buys something or not.” Where do you hope your career t a k e s y o u ? “I’m not sure where this will take me. I started as an auxiliary hire for Christmas at our local Hudson’s Bay and am now gratefully receiving this award only two years later.”

COSMETICSMAG.COM | #COSA17

CONGRATULATIONS to the 2017 COSA Award nominees, finalists and winners. We are inspired by your tireless pursuit of excellence and your ability to always go above and beyond. Thank you for your passion, dedication and contribution to the cosmetics industry in Canada.

“Every woman who comes to my counter will leave having gained as much in confidence and knowledge as she has gained in beauty.” - Elizabeth Arden

T H E 2 0 1 7 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

Alison Krause W h a t ’s y o u r s ec re t to success? “I smile and greet each customer. To bring a little sunshine to their lives today goes a long way each and every time. A happy customer is a repeat customer.”

BEST SERVICE IN A D R U G S T O R E , P E E R N O M I N AT E D Rexall Pharma Plus, Trenton, Ont.

Having worked at the Rexall Pharma Plus store in Trenton, Ont., for three years, Alison Krause has become widely known for her attention to detail and commitment to her customers. Her friendly smile and big hugs are as appreciated as her recommendations, which owing to her deep product knowledge have done it all, from healing eczema to calming irritated skin and easing frustrated customers. Alison’s coworkers are in awe of her patience and how easily she is able to turn people’s moods around.

W h a t ’s y o u r m o s t unique customer experience? “A cancer survivor came to me on advice of a friend for her skincare and makeup. I spent time showing her how to apply and use all we chose.” Do you have a beauty role model? “My mother. From an early age if I wanted to wear makeup she insisted I learn to use skincare first!”

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WELL DONE Congratulations to all the winners and nominees.

Rexall is a proud sponsor of the 2017 COSA Awards.

T H E 2 0 1 7 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

Shyam Sankarsingh What do you love about your job? “Seeing the creation coming to life. Seeing the fire come into my client’s eyes. I like seeing them become animated and happy once I have completed their look. I want my client to look in the mirror and go: “Tsss, I look good!”

B E S T S E R V I C E I N A D E PA R T M E N T O R S P E C I A LT Y S T O R E , P E E R N O M I N AT E D Sephora, Toronto

Colour consultant Shyam Sankarsingh has industry experience that spans 20 years and 3,476 kilometres. Starting out at Sephora in Edmonton, then moving to Toronto’s Eaton Centre and now the Bloor Street location, Shyam’s superior listening skills make him an expert at consulting on everything from skincare to the perfect scent. Previously having worked with luxury brands including M.A.C Cosmetics, Shyam realized his passion when he discovered a Sephora store on a trip to Palm Springs.

W h a t ’s y o u r career highlight? “A career highlight for me was writing the beauty column for the Hamilton Spectator. Having people interested in it was crazy for me, because the column was supposed to be a onetime deal, but it got so many responses that it got extended until I was writing a full-page column.” What advice would you give to somebody starting out? “Be open to learning. Be receptive to different ways of looking at different situations. Be open to making mistakes. The more questions you ask the better experience you will create for the client.”

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T H E 2 0 1 7 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

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T H E 2 0 1 7 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

Stéphanie Falardeau W h a t ’s y o u r s ec re t to success? “Everything starts with passion: Passion for your work, passion for customer service and passion for cosmetics. Most importantly of all, the passion to always go beyond the expectations of the customers.”

BEST SERVICE IN A DRUGSTORE, RETAILER NOMINATED Pharmaprix, Montreal

With over 10 years of experience in the industry, Stéphanie Falardeau brings a background in stage makeup to her role as cosmetic manager. She is known for her contagious good humour and overflowing energy, which inspires confidence in all her customers. She always goes the extra mile in a VIP makeup application lesson or in sharing information about special events, and she adores everything about her job — from her clients to her co-workers.

W h a t ’s y o u r m o s t unique customer service experience? “This year, I had a client who was in the process of undergoing a sex change. Even if our society is more open-minded, we know very well that the reality of being transgender is not easy and others’ perceptions can be harmful. We talked a lot about the issues and how she was not comfortable with makeup. We developed a good relationship of mutual support and sharing.” What advice would you give to someone starting out? “Never let yourself think you have nothing left to learn. Always improve yourself, any colleague can teach you something new. Adapt to this continuously changing market.”

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Servicing PEOPLE and doing it in BEAUTY! Understanding peopleâ&#x20AC;&#x2122;s needs and surpassing their expectations on a regular basis is key for receiving this outstanding honor. We applaud your high level of care and achievement. We are proud to salute your work, commitment and passion for the cosmetic industry.

CONGRATULATIONS and THANK YOU!

BEAUTY WITHOUT COMPROMISE ÂŽ Proud sponsor of the 2017 Cosmetics Outstanding Service Awards.

Sarah Richardson Designer and Television Personality

T H E 2 0 1 7 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

Zylene Del Mundo What is your secret to success? “I believe the secret to success starts with your own team. Handle your team with much understanding, appreciate each other’s differences. Always think positively and everything will turn out well.”

BEST SERVICE IN A DEPARTMENT OR SPECIALTY STORE, RETAILER NOMINATED Estée Lauder counter, Hudson’s Bay, Winnipeg

Described as being “small but mighty,” Zylene Del Mundo is seen as a powerhouse for her ability to turn sales statistics around in a matter of months. Starting out at Sears, she’s credited with knowing what it takes to run a counter and keep customers happy, but it’s remembering clients’ previous orders and her happy approach that make her unique. Zylene was able to gain customer loyalty after significant counter turnover and always makes her customers feel valued — sometimes even by hand-delivering product.

W h a t ’s y o u r m o s t unique customer experience? “I have a 92-year-old client who lives out of town. I’ll make sure once a week to give her a call and we have at least 15 minutes of conversation about how she is doing, how her health is, etc. She invited me to visit her house near the beach and told me that she appreciates me so much.” W h a t ’s y o u r career highlight? “Being trusted to handle a big counter and able to reach a goal of half a million dollars in the 2017 fiscal year. And the opportunity to meet Mr Leonard Lauder, son of Mrs Estée Lauder.”

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T H E 2 0 1 7 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

We are proud to recognize the efforts of all the nominees and winners of the 2017 Cosmetic Outstanding Service Awards

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T H E 2 0 1 7 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

Ambrose Doucette

BEST SERVICE IN A DRUGSTORE, V E N D O R N O M I N AT E D Shoppers Drug Mar t, Toronto

Beauty Boutique Manager Ambrose Doucette is something of a veteran in the industry. With 30 years of experience under his belt, he trained in Europe with a background working in spas, spent 18 years at the Fleuri Boutique in Bayview Village and landed at Shoppers Drug Mart six years ago. He’s famous among his many customers for his ability to make them feel beautiful. In fact, they love him so much they have been known to compare who has known him longest, while waiting for him to finish with a client.

W h a t ’s y o u r career highlight? “Recently being promoted to a Beauty Boutique manager at Shoppers Drug Mart and then in the same year being a COSA finalist and winner.” What advice would you give to someone starting out? “Be in this industry with a passion for staying on top of trends and polishing up on your product knowledge. Don’t take yourself so seriously; have fun and be creative.” Do you have a beauty industry role model? “My old boss, Monica Kim, who started out with a small private beauty shop and now is the proud owner of a multi-milliondollar luxury spa up north. I admire her drive and willingness to never give up in this ever-changing industry.”

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T H E 2 0 1 7 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

Bayda Abdulla What do you love m o s t a b o u t y o u r j o b ? “I’m a big people person and working with new and loyal customers is my passion. It has always been my dream to work in the cosmetics industry since I was a little girl, and being a counter manager for such a beautiful, successful brand is what motivates me.”

B E S T S E R V I C E I N A D E P A R TM E N T O R S P E C I A LT Y S T O R E , V E N D O R N O M I N AT E D Shiseido count er, Hudson’s Bay, Toronto

“My work is my life. My co-workers are my family. My clients are my friends,” says counter manager Bayda Abdulla of Hudson’s Bay on Queen Street in Toronto. After 13 years in the industry, she has taken customer dedication to a whole new level. While recovering from openheart surgery she received a customer call and phoned in the order, and she even delayed a second operation so she could support her colleagues during a gift-with-purchase shopping event. It’s no wonder her regular customers span Alberta to Thunder Bay.

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W h a t ’s y o u r m o s t unique customer experience? “When I underwent openheart surgery, I had two of my loyal customers visit me at the hospital. They brought me flowers, and that touched me so much. Also, prior to taking my leave from Hudson’s Bay many of my loyal customers showed up with flowers and cards. This means the world to me. My customers are amazing.” What advice would you give to somebody starting out? “Always stay positive. Customers know if there’s a negative or a positive vibe at your counter.”

T H E 2 0 1 7 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

Emily Rogers What do you love most about your job? “I love my job, because I can meet many different people to help and consult. Later on, when they come back to see me, they are very happy about my suggestions and become loyal customers or friends.”

BEST SERVICE BY A DERMOCOSMETIC SKINCARE EXPERT Shoppers Drug Mar t, Vancouver

Beauty specialist Emily Rogers loves introducing her clients and colleagues to the latest trends while maintaining the air of calm. (When a customer’s child is creating a fuss, she has been known to restore peace with paper and an eyeliner pencil.) She sees continued sales growth, despite stock shortages, by calling customers and sharing the best parking options and times to visit. Both the Bay, where she formerly worked, and Shoppers Drug Mart have mandated practices she implemented.

W h a t ’s y o u r m o s t unique customer experience? “One day, I met a lady who seemed to be very sad and depressed. I sat her down on the chair and did a little makeup touch-up. After that she was crying. Later on she calmed down and explained that she was having chemotherapy. She thought that she was losing energy and getting ugly. But after I did her makeup, she looked at the mirror and she could see that she was still beautiful. She is one of my best friends and customers since 2013.” Do you have a beauty industry role model? “I don’t have a beauty industry role model yet. but I hope I can be somebody’s role model one day.”

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PROUD SPONSOR OF THE NEW COSA AWARDS CATEGORY “BEST SERVICE BY A DERMO-COSMETIC EXPERT IN A DRUGSTORE” AWARDED TO EMILY ROGERS FROM SHOPPERS DRUG MART #243! Through your unmatched dermo-cosmetic expertise, you continue to make Canadian women feel more confident and beautiful inside and out by helping them achieve stronger and healthier-looking skin day after day.

THANK YOU &

CONGRATULATIONS TO ALL COSA AWARDS WINNERS AND NOMINEES!

T H E 2 0 1 7 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

Irina Hall What do you love most about your job? “I love to celebrate inner and outer beauty. The best part of my job is when I can help women build their confidence.”

BEST SERVICE BY A P A R T- T I M E A S S O C I A T E Chanel counter, Hudson’s Bay, Kelowna, B.C.

Described by co-workers as “the heart and soul of Chanel” since it came to Kelowna eight years ago, Irina Hall is so passionate about her brand and the industry that when she shifted to a part-time position she chose to take work home. She can often be found calling, texting and emailing with clients in the evenings or on days off. With limited resources at a small store, Irina puts on her own innovative events, including a successful fragrance discovery, which took clients to Grasse, France, through interactive components.

W h a t ’s y o u r m o s t unique customer service experience? “I bonded with a client who was very ill. I would call her often, help her to her car and deliver parcels to her home. She calls me her angel and she inspires me every day. Her motto is ‘to look good is to feel good.’” Do you have a beauty industry role model? “My role model is Christie Brinkley. The first time I saw her was in Life magazine. She was athletic and beautiful. I have always admired her strength and courage. Now in her 60s, she is still modelling swimsuits. It goes to show that age is just a number.”

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T H E 2 0 1 7 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

Chris McLeod What do you love most about your job? “Not knowing what each day will bring. From meeting new clients to forming long-lasting friendships that go beyond the counter. How rewarding is that?”

BEST SERVICE BY A F R A G R A N C E ADVISOR Fragrance counter, Hudson’s Bay, Kingston, Ont.

With 18 years in the industry, Chris McLeod is famous for her innovative networking solutions. In her position as the fragrance advisor at Hudson’s Bay in Kingston, Ont., she hosts events for local business owners and personally delivers orders afterwards, allowing her to offer her support for female entrepreneurs and passion for fragrance. She shares her enthusiasm even further by discussing scent in segments on a local television network, where she distributes fragrance samples to the host, camera man, secretaries and cleaners.

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W h a t ’s y o u r m o s t unique customer service experience or career highlight? “Two years ago, I qualified and won a luxury trip to Paris with Thierry Mugler. After years of hard work, it was an honour to be chosen to represent the Hudson’s Bay in Kingston.” Do you have a beauty industry role model? “My long -ime rep and friend, Jacqui Croner. From the start, she coached me through this industry and was always the most supportive mentor.”

T H E 2 0 1 7 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

Linh Nguyen What do you love most about your job? “The opportunity to offer my guests the solutions they long for. I understand how overwhelming it can be to have a concern and not know where to start. Sitting one-on-one with a guest to customize their beauty regimen and witness the transformation over time is a really special privilege.”

BEST SERVICE BY A SKINCARE THERAPIST Trinity Salon & Spa, Burnaby, B.C.

Linh Nguyen has been devoted to serving others and surpassing client expectations for over 12 years. As a longtime member of the Trinity Salon and Spa, Linh excels at addressing her customers’ skincare needs, and her knowledge, experience and friendly manner have led to lifelong relationships and countless referrals. Linh understands how to improve the quality of her clients’ lives. “Feeling beautiful starts from the inside. Thinking we are beautiful manifests from the exterior,” she says.

What advice would you give to someone starting out? “Have a firm grasp on why you want to be a part of the beauty industry. If customer service isn’t yet a strength of yours then make it a priority to learn and improve. If you don’t like helping people, run as fast as you can to a different industry — you have no business advising someone if you don’t care.” Do you have a beauty industry role model? “My best friend, and boss, Trina. She introduced me to the industry and has mentored me since the day I started. She pushes me to learn new technologies to always have an edge.”

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T H E 2 0 1 7 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

Congratulations to all the COSA finalists and winners

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T H E 2 0 1 7 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

Yvonne White

BEST SERVICE BY A DEMONSTRATOR Michel Germain, Hudson’s Bay, Toronto

Yvonne White, the dynamo that is Michel Germain’s proactive selling specialist, has been with the company for 12 years. Based at Hudson’s Bay, Scarborough Town Centre, her success — including bringing the men’s fragrance to number one and ladies’ to number five — is credited to her warm and friendly approach. Yvonne’s commitment doesn’t end with the work day: She stays late and accompanies clients to their vehicles if it’s dark and come gala time, she achieves record-breaking ticket sales.

W h a t ’s y o u r career highlight? “The highlight of my career has been achieving the COSA award. I wasn’t expecting to be nominated, nor did I think I would go this far. I was so surprised when I received the phone call from Mr. Hicks notifying me that I won.” What advice would you give to someone starting out? “Be the best you can be. Learn about the products so you can sell comfortably and be credible. Be genuine, be yourself and learn from your experiences.” Do you have a beauty industry role model? “Over the years, I couldn’t pick out just one individual. There have been so many influences that have crossed my path. From department management and frontline beauty advisors, I have learned so much about the industry, the products and myself.”

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TO ALL THE FINALISTS. T H E 2 0 1 7 C O S M E T I C S O U T S T A N D I N G S E R V I C E CONGRATULATIONS AWARDS

Paris MICHEL GERMAIN DESIGNER #COSA17 | COSMETICSMAG.COM

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T H E 2 0 1 7 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

Stephen Sardella W h a t ’s y o u r s ec re t to success? “People remember your first impression and your last interaction. Be patient, kind, and continually strive to be a better listener. Most of all, be yourself.”

BEST SERVICE BY A TRAINER Shiseido, Toronto

Stephen Sardella has been the treasured regional trainer for Shiseido for five years. His infectious energy and humour make every beauty advisor feel special, and he effortlessly keeps busy beauty editors engaged. His gentle manner makes him the perfect host for VIP customer master classes of 10, but he also has the charisma and expertise to train over 400 beauty advisors each season across Toronto, Ottawa and the Maritimes. Stephen boosts the esteem of his clients and creates lasting, meaningful bonds.

What do you love most about your job? “Seeing a team member or beauty consultant successfully implement a tool or practice they were taught at one of my schools. It makes my eyes light up. More importantly, I really like to empower anyone to be their very best.” Do you have a beauty industry role model? “When I first started doing makeup, I was enamoured with Kevyn Aucoin. His work is beautiful and timeless.”

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T H E 2 0 1 7 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

The Beauty of Giving finding beauty in everything, and in every customer Since the earliest days in Shiseidoâ&#x20AC;&#x2122;s history, Beauty Consultants have learned that to truly serve a customer, their focus must never be selling, but giving. Giving attention. Giving information. Giving service. Giving expertise. Giving personalized advice. With a completely open heart, and no with expectations. This is the essence of what is known in Japan as omotenashi. This is Shiseidoâ&#x20AC;&#x2122;s vision of beauty. With warm congratulations to the 2017 COSA nominees and winners, thank you for providing every customer with service that exceeds expectations.

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T H E 2 0 1 7 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

Randene Rizzuto W h a t ’s y o u r m o s t unique customer service experience or career highlight? “I’ve been so fortunate to have so many career highlights. One in particular was when I became the cosmetic coordinator for Shoppers Drug Mart. It had been a goal of mine for five years. Also, I met one lady who I helped cover vitiligo on my own time — I helped her feel and look like herself again.” BEST SERVICE BY A VENDOR SALES REP La Roche Posay, Vancouver

With 25 years of experience in the industry, and 16 years as a volunteer for Look Good Feel Better, Randene Rizutto is committed to making women look and feel their best. Having started out at Shoppers Drug Mart as a cosmetician, she is currently a La Roche-Posay and Dermablend Professional Account Executive, where she continues to thrive on the opportunity to take a customer’s negative experience and turn it into a positive one.

What advice would you give to someone starting out? “Treat everyone you meet with respect. Be friendly and warm, build relationships. Be open and learn from anyone you can. Take on extra tasks even if there is no monetary reward. Find a mentor, someone who can help direct and guide you.” Do you have a beauty industry role model? “Derek Selby. He is a true mentor. It is because of his passion, connection, encouragement, inspiration and optimism that he is where he is in the industry.”

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COSA

/co celebration of year! /co SERVICE trainer, vendor sales rep, drugstore celebration of the thesales year! SERVICE trainer, vendor rep, drugstore AWARDS team or department store store team,team, visit visi department C O S M E AWARDS T I C S O U T S T A N D I N G Every S Eteam R V Iyear, C E or AW ARDS Cosmetics honours the Every year, Cosmetics honours the cosmeticsmag.com/cosas to submit cosmeticsmag.com/cosas to submi best customer service in Canadian best customer service in Canadian your nomination today. THE yourretail. nomination today. beauty If you know an exceptional THE

WARDS 2017 AWARDS 2017 THE 2017

COSA

AWARDS AWARDS 2017 2017

beauty retail. If you know an exceptional cosmetician, cosmetician, beauty beauty advisor, advisor, fragrance fragrance advisor, skincare therapist, demonstrator, advisor, skincare therapist, demonstrator, trainer, trainer, vendor vendor sales sales rep, rep, drugstore drugstore team or department store team or department store team, team, visit visit cosmeticsmag.com/cosas to submit cosmeticsmag.com/cosas to submit your your nomination nomination today. today.

COSMETICS COSMETICS OUTSTANDING OUTSTANDING SERVICE SERVICE AWARDS AWARDS

Thank You TO OUR 2017 COSA SPONSORS FOR SUPPORTING THE BEST IN BEAUTY!

BECOME A 2017 SPONSOR BECOME A 2017 SPONSOR To inquire about event sponsorship opportunities, please ccontact Jim Hicks at To inquire at To b e c oabout m e a sevent p o n s o rsponsorship f o r t h e 2 0 1 8 opportunities, a w a r d s , p l e a s e please o n t a c tcontact J i m H i cJim k s a Hicks t j h i cjhicks@cctfa.ca k s @ c ojhicks@cctfa.ca smeticsalliance.com

BECOME BECOME A A 2017 2017 SPONSOR SPONSOR

To inquire about event sponsorship opportunities, please contact Jim Hicks at To inquire about event sponsorship opportunities, please contact Jim Hicks at jhicks@cctfa.ca 2017 COSA SPONSORS jhicks@cctfa.ca 2017 COSA SPONSORS 2017 COSA SPONSORS

2017 COSA SPONSORS 2017 COSA SPONSORS TM|MC TM|MC

TM|MC

PRINT SPONSOR ENTERTAINMENT SPONSOR SPONSOR SIMULCASTSIMULCAST SPONSOR SPONSOR RECEPTION SPONSOR SPONSOR COSA PIN SPONSOR PRINT SPONSOR ENTERTAINMENT RECEPTION COSA PIN SPONSOR

PRESENTED BY

PRINT SPONSOR PRINT SPONSOR

ENTERTAINMENT SPONSOR ENTERTAINMENT SPONSOR

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GALLERY

SHINING STARS The Canadian Outstanding Service Awards 2017 were filled with the industry’s most dazzling. Here are some highlights; visit Cosmeticsmag.com for more! 3

1. Darren Praznick, president and CEO of Cosmetics Alliance presents Zylene Del Mundo with her award for Best Service in a Department or Specialty Store, Retailer Nominated. 2. The 2017 COSA winners. 3. Kathleen Toole delivers her acceptance speech for Lifetime Achievement in a Drugstore. 4. The inimitable Pat Clare, National Training Manager for Neostrata, after delivering an inspiring and hilarious intermission speech. 5. Group director of Marcelle Jennifer Bedard presents Stéphanie Falardeau with her award for Best Service in a Drugstore, Retailer Nominated. 6. Christian Bouchard, L’Oréal national sales director, active cosmetics division, presents Randene Rizzuto the Best Service by a Vendor Sales Rep award. 74

COSMETICSMAG.COM | WINTER 2017

Photos: Ryan Emberley

7. Romaine Bond accepts the Lifetime Achievement Award for Outstanding Service in a Department Store from Catherine Kelly VP of cosmetics and fragrance at Hudsonâ&#x20AC;&#x2122;s Bay. 8. The ambience in the Ontario room at the Fairmont Royal York Hotel. 9. Cosmetics Alliance finance director Michele Follows, Cosmetics magazine editor Alex Laws, winner of trainer of the year Stephen Sardella, of Shiseido Canada, and his mother Sandy. 10. Shyam Sankarsingh accepts his award for Best Service in a Department or Specialty Store, Peer Nominated. 11. Jim Hicks, director of beauty publications and awards at the Cosmetics Alliance and Alex Laws.

WINTER 2017 | COSMETICSMAG.COM

cosmetics

2018 Awards Gala Fall 2018 at the Royal York Hotel, Toronto

It’s the Canadian beauty industry’s biggest celebration of the year!

THE 17TH ANNUAL GALA

COSA

AWARDS 2018

THE COSMETICS OUTSTANDING SERVICE AWARDS

For event details, visit cosmeticsmag.com /cosas

Every year, Cosmetics honours the best customer service in Canadian beauty retail. If you know an exceptional cosmetician, beauty advisor, fragrance advisor, skincare therapist, demonstrator, trainer, vendor sales rep, drugstore team or department store team, visit cosmeticsmag.com/cosas to submit your nomination after Jan 1, 2018.

BECOME A 2018 SPONSOR To inquire about event sponsorship opportunities, please contact Jim Hicks at jhicks@cosmeticsalliance.ca

2018 COSA SPONSORS

TM|MC

PRINT SPONSOR

ENTERTAINMENT SPONSOR

SIMULCAST SPONSOR

RECEPTION SPONSOR

COSA PIN SPONSOR

AWARD CATEGORIES:

1 2 3

BEST SERVICE BY A DRUGSTORE TEAM

LIFETIME ACHIEVEMENT AWARD BEST SERVICE IN A DRUGSTORE

11 12

ROOKIE OF THE YEAR BEST SERVICE IN A DRUGSTORE Peer, vendor or retailer nominated

ROOKIE OF THE YEAR BEST SERVICE IN A DEPARTMENT OR SPECIALTY STORE Peer, vendor or retailer nominated

7 8

BEST SERVICE IN A DRUGSTORE Peer nominated

BEST SERVICE IN A DEPARTMENT OR SPECIALTY STORE Peer nominated

BEST SERVICE IN A DRUGSTORE Vendor nominated

BEST SERVICE IN A DEPARTMENT OR SPECIALTY STORE Vendor nominated

LIFETIME ACHIEVEMENT AWARD BEST SERVICE IN A DEPARTMENT OR SPECIALTY STORE

Peer, vendor or retailer nominated

BEST SERVICE IN A DEPARTMENT OR SPECIALTY STORE Retailer nominated

BEST SERVICE BY A DEPARTMENT OR SPECIALTY STORE TEAM

Peer, vendor or retailer nominated

BEST SERVICE IN A DRUGSTORE Retailer nominated

BEST SERVICE BY A DERMO-COSMETIC EXPERT IN A DRUGSTORE Peer, vendor or retailer nominated

14 15 16 17 18 19

BEST SERVICE BY A PART-TIME ASSOCIATE Peer, vendor or retailer nominated

BEST SERVICE BY A FRAGRANCE ADVISOR Peer, vendor or retailer nominated

BEST SERVICE BY A SKINCARE THERAPIST Peer, vendor or retailer nominated

BEST SERVICE BY A DEMONSTRATOR Peer, vendor or retailer nominated

BEST SERVICE BY A TRAINER Peer, vendor or retailer nominated

BEST SERVICE BY A VENDOR SALES REPRESENTATIVE Cosmetician, beauty advisor or fragrance advisor nominated

For category details and nomination instructions, visit cosmeticsmag.com/cosas Entry deadline: Friday June 15, 2018

MOTHER AND BEAUTY PROFESSIONAL TURNS TO LOOK GOOD FEEL BETTER® FOR SUPPORT

“For a mother of three, you can’t be sick,” the Mary Kay Sales Director said from her home in Saint-Georges, Quebec She was diagnosed at 36-yearsold – her youngest child was one-and-a-half. With impending surgeries, chemotherapy and radiation, she was forced to accept there were things she could no longer do as a busy mother, professional and woman.

skin, dark circles under her eyes and the loss of her hair, eyebrows and lashes. “Sometimes how other people look at you is the hard part,” said Audet. “I didn’t want to look like I was sick.” “I felt powerless.” Although she’s an experienced beauty professional, Audet needed help when it came to these side effects. “Yes I’m with Mary Kay and yes I like to wear makeup – but this was different from my everyday application,” she said. Due to Mary Kay’s ongoing support of Look Good Feel Better, Audet was familiar with the program, which offers beauty workshops in cancer centres across Canada to help women alleviate and manage these side effects. She signed up for a workshop in Lévis.

Darlene Ryan Rieux, Mary Kay National Director and Sophie Audet

“I’m not a workaholic, but I like to work, I like Mary Kay – I love my business,” she said. “It’s difficult to accept things, it’s difficult to ask for help.” As treatment progressed, she experienced appearance-related side effects: a green tinge to her

“I wanted to go there for me,” she said. “It’s really important to take care of yourself.”

While Audet has completed chemotherapy, her cancer is metastatic, so treatment is ongoing. She undergoes various treatment plans, often trying new medication and trials as they develop.

“Sometimes how other people look at you is the hard part” “I’ve realized that my story is not going to have a remission - it’s more like a condition,” said an emotional Audet. While it’s difficult to accept, she’s sharing her story to ensure all women have access to Look Good Feel Better. “At the end of the workshop, there was a sparkle in everyone’s eyes,” she said. “Every woman deserves that.”

DOUBLE YOUR IMPACT: From Tuesday Nov. 28 until Dec. 31, Mary Kay Canada will match every donation made to Look Good Feel Better (up to $10,000). Please donate today to not only double your impact, but to help women like Sophie feel like themselves again.

She was especially grateful for the opportunity to meet other women with cancer. “When you’re sick, sometimes you can feel alone,” she said. “There, everyone is equal.” @lgfbcanada

Visit lgfb.ca and click DONATE

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LOOK GOOD FEEL BETTER ® | REG CHARITY #13374 0316 RR0001

hen Sophie Audet was diagnosed with metastatic breast cancer in 2013, it felt as though her life had stopped.

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Wong, senior account executive, Shiseido. 2016 COSA winner, Best Service by a Vendor Sales Rep

“I begin by congratulating the store on their accomplishments for the prior year. Even if their sales are down I find an area in

which they did well to set a positive tone. January and February are a great time to get things cleaned up and refreshed. The stores are motivated when things are clean and organized with fresh testers and stock. I also use this period to spend time in stores training and educating the beauty advisors. Its a great time to reintroduce them to pillar products or launches that hit end of year that they may have missed. This gives them a few easy products they can sell or focus on to achieve their sales.” —Randene Rizzuto, La Roche-Posay and Dermablend professional account executive, 2017 COSA winner, Best Service by a Vendor Sales Rep Have a question you’d like to see here? Tweet us @cosmeticsmag.

Reverse Cat Eye

What is it? Winged eyeliner that features the flick angled downward on the inner corner.

COURTESY OF BUTFIRSTCOFFEEBLOG.COM

“Great question! Every year we try so hard to keep Christmas entertaining, and holiday is the busiest season. What we normally focus on for January is skincare and facials. After what could be a stressful headache season, we offer a pampering moment for customers. It’s time to take some time for yourself! After January, there’s Valentine’s day and a lunar new year special in February. It’s always nice to bring in some colours in the cold white winter!” Polly Woo

Glossar y

79 WINTER 2017 | COSMETICSMAG.COM

S A L U T, B E A U T É

INTRODUISANT

Vânia Aguiar

Look Festif

Notre rédactrice beauté partage les tendances de la nouvelle saison

Photos: Défilé Laura Biagiotti

<< Des paillettes aux fards nacrés en passant par les gloss irisés, le choix est vaste pour sublimer sa beauté. >>

1 DE DIOR Palette 5 couleurs

Precious Rocks, 73 $, disponible aux comptoirs Dior 2 DE CLARINS Palette yeux Les Essentiels, 62 $, disponible aux comptoirs Clarins 3 DE GIVENCHY La Palette Éclats Nocturnes yeux, en édition limitée, 76 $, disponible chez Sephora 4 DE GUERLAIN Palette Gold pour le visage, les yeux, les sourcils et les lèvres, 95 $, disponible aux comptoirs Guerlain

Paupières irisées, ombres mates, œil de biche, couleurs foncées, dorées ou encore hyper colorées… C’est l’occasion de sortir nos plus beaux produits de maquillage pour habiller notre regard pour les fêtes. Zoom sur les produits qui vous feront briller de tous vos feux pour les célébrations de fin d’année !

4. WINTER 2017 | COSMETICSMAG.COM

S A L U T, B E A U T É

4. 3.

TA N D E M PA R F U M É Les parfums empreints d’une touche de douceur sensuelle sont la parfaite conjugaison pour un présent d’amoureux et ils tombent pile à l’heure. Quoi de plus romantique que d’offrir à sa belle ou à son beau un effluve aux notes séduisantes évoquant le contraste entre l’harmonie féminine et la force masculine. Votre offrande sera une délicate invitation à un voyage olfactif en tandem. 82

1. D’EMPORIO Eau de

parfum Because It’s You pour elle, 90 $ les 50 ml D’EMPORIO Eau de parfum Stronger With You pour lui, 90 $ les 50 ml, disponible chez Holt Renfrew 2. DE MUGLER Eau de

parfum Les Exceptions Wonder Bouquet, 190 $ les 80 ml, disponible à La Baie

3. DE CALVIN KLEIN Eau

de parfum en vaporisateur Obsessed pour Femme, 106 les 100 ml

DE CALVIN KLEIN Eau

de parfum en vaporisateur Obsessed pour homme, 95 $ les 125 ml, disponibles en pharmacie 4. DE DOLCE & GABBANA Eau de toilette The

One, 122 $ les 100 ml

DE DOLCE & GABBANA

Eau de toilette The One for man, 138 $ les 75 ml, disponibles à la Baie

130 $ les 100 ml, disponible chez Parmaprix 6. MICHEL GERMAIN au

de Parfum Spray Séxūal Noir pour elle, 90 $ les 75 ml MICHEL GERMAIN Eau de Toilette Spray Séxūal Noir pour lui, 79 $ les 75 ml, disponibles www. michelgermain.com

5. DE PRADA Eau de

parfum spray La Femme Prada Intense, 125 $ les 50 ml DE PRADA Eau de parfum spray L’Homme Intense, COSMETICSMAG.COM | WINTER 2017

Jeu de Masques Plus rapidement efficace que les crèmes, ce concentré de soins de beauté existe pour tous les types de peau et pour chaque besoin. Les textures et les couleurs les plus audacieuses nous invitent au grand jeu de la métamorphose. Alors, dès que le teint devient froissé, la peau sèche et sans éclat, les impuretés visibles, un masque s’impose! DE CLARINS Masque

Sérum Liftant MultiIntensif, 22 $ l’unité, disponible chez Pharmaprix DE ESTÉE LAUDER

Masque Rituel de Massage Ultimate Diamond Re-Nutriv, 420 $, disponible chez Holt Renfrew DE CHANEL Masque de nuit récupérateur anti-rides et fermeté Le Lift, 145 $ disponible aux comptoirs Chanel DE GIORGIO ARMANI

Masque Rénovateur Suprême Crema Nera Extrema Terra Pantelleria, 115 $ disponible chez Holt Renfrew DE LISE WATIER Patch Lift & Firm 3D Contour yeux, 37 $ l’unité, disponible en pharmacie

Q&R Marie-Hélène Lair – Directrice de la communication scientifique internationale de Q: De quelle façon le nouveau Double Sérum diffère des précédents ? R: La 8e génération de Double Serum, notre soin iconique, est le fruit de deux innovations qui en font un produit unique. En premier lieu, la découverte par nos scientifiques du langage des cellules cutanées humaines et leur stimulation par un extrait de curcuma spécifique. Et, en deuxième lieu, la création d’un packaging inédit : un double flacon abritant en son centre la phase lipidique du produit et une utilisation à la carte rendue possible grâce à un bouton-poussoir à molette, selon les besoins de la peau (deux dosages possibles). DE CLARINS Double Serum (Hydric

+ Lipidic System) traitement complet anti-âge intensif, 120 $ les 50 ml, disponible aux comptoirs Clarins 83

Introducing

COMING MAY 2018!

CANADIAN

Beauty AWARDS 2018

AS OF NEXT YEAR, THE COSMETICS FRAGRANCE & BEAUTY AWARDS W I L L B E B I G G E R T H A N E V E R B E F O R E , A N D O P E R AT E U N D E R A NEW NAME: THE CANADIAN BEAUTY AWARDS.

Categories will be expanded to include nail care, haircare, sun care and menâ&#x20AC;&#x2122;s products, with a focus on new launches in the fragrance categories, and all other categories will take product innovation into account. Deadline for entry into the 2018 Canadian Beauty Awards is January 19, 2018.

For more information and to download the application forms, visit cosmeticsmag.com/awards. VENDOR SPONSORS

MEDIA SPONSORS

R E TA I L S P O N S O R S

cosmetics INDUSTRY SPONSORS

E N T E R TA I N M E N T S P O N S O R

RECEPTION SPONSOR

INSIDER Q&A

A FRESH WAY TO SHOP At the unveiling of a new fragrance-shopping concept, Coty Canada’s vice-president of sales and marketing, Diane Sonnenberg dishes on a new scent experiece By Alex Laws

A NEW FRAGRANCE store-within-a-store concept

— named Fume Scent Lounge —was unveiled in early November at the Hudson’s Bay in Yorkdale. The all-white 900-square-foot interior features oversized perfume bottles as display pieces, and in place of tester bottles non-spray inhalers allow consumers to explore the fragrances without overwhelming their senses — or the space. A touchscreen fragrance bar invites customers to interact with dozens of inhalers which light up when a series of questions are answered. Designed by award-winning architects Dkstudio, the space features custom details by Eventscape (a large swirling ceiling feature and curved bar) and interactive digital screens created by Icon Digital, which allow for independent brand campaigns or act as a video wall. Coty Canada’s vice-president of sales and marketing Diane Sonnenberg gives us the scoop. Cosmetics: Where did the idea for a scent lounge come from? Sonnenberg: I was challenged by my boss just under two years ago to change the way people shop for fragrance. We are the largest fragrance company in the world and we thought: How do we create a younger, more modern experience? C: How important is the fragrance bar? S: We wanted to make sure we were using stateof-the-art technology, but also intuitive technology. Everything we do today is digital — we are so used to touching things, so the interactive bar was integral. C: What else will the space be used for? S: It is not just a beautiful space, but a welcoming

WINTER 2017 | COSMETICSMAG.COM

space where you can hang out. We will host events here and welcome others to do that. It’s a great place to showcase launches and have a party for your friends and play on the table. C: Why did you decide to downplay the product? S: We were trying to look at it as art. We asked ourselves: If you were to showcase art in this space, how would it look? I mean, this is a store, so we do have sales objectives, but we wanted to make the experience and the artistic part of fragrance the hero.

Clockwise from bottom left: Diane Sonnenberg, VP sales and marketing for Coty Canada introduces the Fume Scent Lounge; the scent inhalers and interactive fragrance bar. 85

Bravo!

2017 Cosmetics Outstanding Service Award Winners

WINNER - PEER NOMINATED / SPECIALTY STORE

Shyam Sankarsingh Bloor Street, Toronto

Your passion, teamwork and expertise are an inspiration to us all.

INGREDIENT 101

OUT OF THE ASHES Get a brighter complexion with the purifying effects of volcanic ash

With pulverized ash and Epsom salts, this water-activated scrub warms on contact, soothing muscles.

By Lora Grady

Warm Down Warming Lava Scrub to Detox and Smooth, $43, at Sephora.

WINTER WEATHER means getting

Photo: Shutterstock (volcanic ash)

Explosive Results

cozy and indulging, and there’s no better ingredient to warm up your skincare routine than volcanic ash. Since clays like bentonite (formed from volcanic ash) have been used as a healing aid for thousands of years, it should come as no surprise that volcanic minerals also have serious payoffs. But who knew using ashes on your skin could lead to a brighter, clearer complexion? Volcanic ash, created during explosive activity, is made up of very fine rock and mineral particles. “It acts as a gentle exfoliator, removing dead skin cells to reveal a healthier complexion,” says Kevin Truong, pro lead for Sephora Canada. Immediate benefits include oil control, detoxifying and reduction of sebum buildup in pores. Dr. Jen Newell, a naturopathic doctor based in Mississauga, Ont., says that more research is needed, but confirms the antimicrobial and antiseptic properties of minerals in volcanic ash are what make it ideal for oily and acne-prone skin. “It helps to keep pores free of debris

ORIGINS

and pollutants while preventing the overgrowth of bacteria.” The ash also contains sulfur, a mineral that depletes in our skin over time. Its anti-inflammatory effects reduce redness from acne, rosacea and eczema. While M.A.C Cosmetics was among the first to introduce volcanic ash in skincare in 2008 with a limited-edition exfoliator (now a permanent brand staple), the rise of K Beauty and ubiquity of face masks have made this ingredient hotter than ever. With consistent use of volcanic ingredients in your skincare routine (Dr. Newell recommends no more than a few times a week, or skin could get dehydrated), you should see improvement in the skin’s clarity, texture and overall appearance. Depending on the skin type, this could mean fewer blemishes, less redness, smaller-looking pores, balanced skin tone and even decreased signs of aging (fine lines and wrinkles). According to Truong, the minerals in volcanic ash can benefit all skin types. Thankfully, skincare companies are bringing them to us.

WINTER 2017 | COSMETICSMAG.COM

Volcanic minerals in this lightweight balm absorb oil so skin is hydrated but not shiny. GLAMGLOW

Volcasmic Matte Glow Moisturizer, $64, at Sephora.

This exfoliating scrub blends volcanic ash with fine sugar crystals to unclog pores and add moisture. M.A.C

Mineralize Volcanic Ash Exfoliator, $35, at M. A.C Cosmetics. 87

#BEAUTYGRAM

SCREEN IDOLS After a year of deep-creeping celeb Instagram accounts, here are four ladies and looks we love By Stephanie Hick s

1. More Mandy We can’t get enough of Mandy Moore’s vintage ’80s looks in This Is Us, her ever-changing hair colour and the nifty nails of the Garnier ambassador. @mandymooremm My #Emmys look wouldn’t be complete without an @essiepolish mani. Loving the simple, vintage-inspired halfmoon design using @ essiepolish muchi muchi and ballet slippers #essielove #essiepartner

3. Ross-pect We heart Tracee Ellis Ross in the hit sitcom Black-ish, as much as her off-duty beauty look — low bun and a bright lip. @traceeellisross TODAY’S GLAM ~ orange/red lip and a wrapped bun 4. Ringin’ Our Bell If a smile is the best accessory, we’re thankful to Kristen Bell and eagerly await her upcoming comedy A Bad Moms Christmas. @kristenanniebell Chicago, you've been grand, but I'm dreaming of LA again... #badmomsxmas Thank u for a wonderful press tour ladies @simonesiegl @jennychohair @nicolechavezstyle

COSMETICSMAG.COM | WINTER 2017

Photos: Instagram

2. Funny Munn She rocks a red lip like nobody’s business, just wrapped season two of her History Channel series Six and seriously keeps us laughing. @oliviamunn CANNOT wait to get my lips on the new makeup line by my brother @patrickta!! So proud of you Patrick In the meantime, here's a sneak peek of it

formerly

CCTFA has changed its name and logo.

cosmeticsalliance.ca

cosmetics WITH COSMETICS MAGAZINE T H E R E A R E S O M A N Y W AY S T O K E E P U P W I T H T H E L AT E S T N E W P R O D U C T LAUNCHES AND BEAUTY BUZZ Sign up for our bi-weekly newsletter

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COMING SOON

The Innovation issue, packed with the technology and trends of the future, will be out March 15, 2018!

C O SMETIC SMA G. C OM