Chamber Profile Spring 2025

THE OFFICIAL PUBLICATION OF DEVON CHAMBER OF COMMERCE FREE TO MEMBERS

Spring 2025

Produced in partnership with

SPOTLIGHT ON TORBAY’S THRIVING TECH SECTOR South Devon College at the forefront of tech skills and training PAGES 8-13

A WARM SOUTH WEST WELCOME Plymouth law firm hosts Finnish honorary consulate PAGE 28

CELEBRATING YOUR SUCCESS Counting down to our Devon Business Awards 2025 PAGES 18-20

NEWS: Meet our new Devon Chamber Directors MOTORING: Test-driving Vospers’ new Jaecoo 7

PICTURES: From all our Chamber and member events

Incorporating

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CONTENTS

CHAMBER PROFILE Spring 2025 FIRST WORD 4

Chamber Chief Executive Stuart Elford’s Spring Profile round-up

MEMBER NEWS 5

Bovey Castle earns prestigious Green Tourism ‘Gold’ Award Devon Chamber Patrons forge landmark training partnership Plymouth’s cruise tourism looks ahead to another successful year

6 7

CHAMBER NEWS 14

COVER STORY Plymouth law firm hosts Finnish honorary consulate SEE PAGE 28

Book your stand now for Devon’s biggest Business Show!

15 Is your business ready to expand its reach on the global stage?

16 Five new directors to strengthen Plymouth and Exeter Place Boards 17 Fears National Insurance rises will have “catastrophic effect” 22-23 Shining the spotlight on the future of skills in the South West 34-42 Pictures from this quarter’s Devon Chamber and member events 43 A warm welcome to all our new Devon Chamber members

SECTOR FOCUS TOURISM Report finds South West faces new challenges and opportunities DIGITAL 24 The Digital Transformation - What it means for local businesses TECHNOLOGY 26 Exeter Science Park: A decade of innovation and growth 27 WORKPLACE SOLUTIONS Transforming workspaces with innovation and expertise 29 MARKETING National campaign to revive tourism in the English Riviera 30 FINANCE Westcotts explores the value of external audit for SMEs 31 FINANCE Employers “unprepared” as real-time benefits-in-kind reporting looms 32-33 MOTORING Devon Chamber CEO Stuart Elford drives the new Jaecoo 7

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FOCUS FEATURES SPOTLIGHT ON TORBAY’S THRIVING TECH SECTOR 8-13

South Devon College at the forefront of tech skills and training

CELEBRATING YOUR SUCCESS 18-20

Counting down to our Devon Business Awards 2025

CHAMBER PEOPLE 43

Katie Salter, events and communications lead for the Exeter Chamber

Spring 2025 Chamber Profile

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FIRST WORD

FIRST WORD THE OFFICIAL PUBLICATION OF DEVON CHAMBER OF COMMERCE

CONTACT DETAILS Devon Chamber of Commerce Unit 5 Derriford Business Park, Brest Road, Plymouth, Devon PL6 5QZ T: 01752 220471 E: reception@devonchamber.co.uk W: www.devonchamber.co.uk News and articles should be sent to: E: marketing@devonchamber.co.uk Front cover: Plymouth Law Firm Hosts Finnish Honorary Consulate See page 28.

Photo Credit: John Allen/pbmedia Published by Cornerstone Vision Ltd 28 Old Park Road, Peverell, Plymouth PL3 4PY T: 01752 225623 W: www.cornerstonevision.com Designer Louis Chadwick Advertising David Simpson E: dave@cornerstonevision.com Printed by: Deltor Website: www.deltoruk.com PRIVACY NOTICE Cornerstone Vision Ltd process personal information for certain legitimate interest purposes, which includes the following: • To provide postal copies of this publication to Chamber member and Cornerstone Vision Ltd customers; and • To offer marketing and promotional opportunities within this publication to Chamber members an prospects.

Whenever we process data for these purposes, we always ensure we treat your Personal Data rights in high regard.

Chamber Profile is produced on behalf of Devon Chamber of Commerce by Cornerstone Vision Ltd and is distributed without charge to key businesses and all Chamber members in Devon. The publisher is committed to achieving the highest quality standard. However, views expressed in the magazine are independent and while every care has been taken to ensure that the information it contains is accurate, the publisher cannot accept any responsibility for any omission or inaccuracies that might arise. The publication (or any part thereof) may not be reproduced, transmitted or stored in print or electronic format without the prior written permission of Cornerstone Vision Ltd.

SOCIAL MEDIA Follow us on Twitter www.twitter.com/@chamber_devon Like us on Facebook Devon Chamber of Commerce Join us on LinkedIn Devon Chamber of Commerce

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Spring 2025 Chamber Profile

“

We are delighted to once again be partnering with South Devon College for this Spring edition of Profile to shine the spotlight on Torbay’s thriving digital and tech sector.

Thanks to £1.5m in funding from Devon County Council and Torbay Council’s Devolution Deal, the College is expanding its facilities to create a new, cutting-edge Clean Energy Centre. A regional hub for training in digital and sustainable technologies, it will equip businesses with the skills needed for the future - from AI-powered learning tools to the latest in renewable energy tech.

Laurence Frewin, Principal, shares how the College is collaborating with employers to develop industry-led training that supports the region’s growing digital and tech sector.

This activity feeds directly into our Devon & Somerset Local Skills Improvement Plan (LSIP), which aims to put the views of employers at the heart of skills planning for the future.

However, businesses in the South West are facing an additional challenge - the incoming rise in National Insurance (NI) contributions, which could “cripple” many companies across the region.

According to a recent Devon Chamber survey, 77% of businesses are “very concerned” about the impact, with many worried it could negatively affect profitability, recruitment, and investment. The rise, set to take effect in April 2025, highlights the urgent need for action to ensure businesses can thrive in the face of rising costs.

In this edition, you’ll find an in-depth thought leadership piece from our LSIP Executive & Project Manager, Ronnie Carter, who delves into the challenges and opportunities facing the skills sector in 2025

and explores how collaboration, innovation, and a focus on quality can transform the South West’s workforce landscape.

It’s crucial that we reward and recognise the businesses who are shaping the future of the region - and our Devon Business Awards ceremony on 16 May aims to do just that.

We’ll also once again be honouring this year’s 30 Under 30 stars, in partnership with the University of Plymouth!

We’re also thrilled to announce that the Devon Business Show is back for 2025 – you can register your interest now as an exhibitor using the QR code in this edition of Profile.

Other notable dates coming up include Crunchy Breakfast, City Conversations, and our brand-new Torbay Conversations event in May. Check out our website to see the full calendar.

There are also no fewer than NINE social diary pages in Profile this quarter, featuring pictures from our own events and yours.

Our Chamber Family looks forward to seeing even more of you in the coming months!

”

STUART ELFORD CHIEF EXECUTIVE, DEVON CHAMBER OF COMMERCE

MEMBER NEWS

BOVEY CASTLE EARNS GREEN TOURISM ‘GOLD’ AWARD A five-star Devon hotel has landed a worldleading certification for its green credentials after a bumper year of sustainability successes – as it strives to become net zero by 2040.

Bovey Castle in Dartmoor has been recognised by Green Tourism – a certification that has been assessing travel, tourism and hospitality businesses’ approaches to sustainability for more than 27 years.

Expert assessors provide certification via bronze, silver and gold gradings, with Bovey Castle securing the highest grade.

Appointing “green champions” at the hotel to strive for a consistent approach to sustainability was key to landing the accreditation.

This has enabled Bovey Castle to engage in and evidence practices across wide-ranging areas such as community engagement, employee health and wellbeing, and customer experiences, through to energy usage, carbon reduction and waste management.

It also comes after the hotel also introduced a 1,400 square metre kitchen garden to grow produce on-site, as well as planting a new wildflower meadow to complement other popular offerings such as a beekeeping experience and getting up close to ferrets and chickens.

Bovey Castle is part of Eden Hotel Collection – which has five hotels across the Midlands and

South West – all of which now operate on 100% renewable energy, while their collective waste last year saw 35.5% directly recycled; with 55% converted into renewable energy and 9.5% anaerobically digested.

Dean Gunston, General Manager at Bovey Castle, said: “We know that sustainability is increasingly becoming a key consideration for customers when they are booking a stay, so we’re delighted to be given a gold grading by sustainability experts.

“Investing in a new kitchen garden and introducing tours to educate our guests on forkto-fork eating is something we are expecting to grow in popularity for families in the coming months, after a positive start last year.

“Our people have to buy in to our approach to sustainability in order for us to make projects such as the kitchen garden a success – so this gold grading symbolises their commitment.”

Jayne O’Malley, Group Operations Director at Eden Hotel Collection, has worked closely with each hotel and Green Tourism’s assessors to develop the organisation’s green credentials.

Jayne said: “Sustainability is much more than simply adopting environmentally friendly practices. It’s about creating a sustainable business in every sense – from our people and our local community, through to the growth of our own organisation and our supply chain.

“Some of the properties we own and

operate date back as far as the 16th century, but through our commitment to invest in sustainability, they are at the forefront of modern approaches of green hospitality, whether that is through the use of renewable energy, utilising local suppliers, or utilising on-site kitchen gardens for produce or guest experiences.

“Each of our hotels were initially graded by Green Tourism in 2023 with silver or bronze gradings – so to see each hotel making that step up one year on is testament to the commitment that our people have shown to take on board advice from the assessors to make us one of the leading hotel groups in the UK not just for a luxurious stay, but for sustainability too.”

The Green Tourism accolades follow hot on the heels of the Eden Hotel Collection being named by the AA as Small Hotel Group of the Year.

For more information about Bovey Castle, visit www.boveycastle.com

Axminster Carpets awarded prestigious Royal Warrant of Appointment to HM The King Congratulations to Axminster Carpets Limited on being awarded the new Royal Warrant of Appointment to HM The King.

A Royal Warrant of Appointment is a mark of recognition of those who have supplied goods or services to the households of HM The Queen, HRH The Duke of Edinburgh or HRH The Prince of Wales.

Axminster Carpets is a proud recipient of the Royal Warrant of Appointment for service, quality and excellence in carpet making and supply to Her Majesty The Queen.

There are around 800 Royal Warrant holders, representing a cross-section of trade and industry ranging from traditional craftspeople to global multi-nationals operating at the cutting edge of technology.

Regardless of size or specialisation, Royal Warrant holders are united by their commitment to the highest standards of service, quality and excellence.

Being awarded the Royal Warrant is a testament of the firm’s commitment to manufacturing carpets of the highest possible

standard, providing exemplary service levels and continually striving to maintain and evolve standards of ethics and sustainability.

Spring 2025 Chamber Profile

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MEMBER NEWS

CITY COLLEGE PLYMOUTH AND PRINCESS YACHTS FORGE LANDMARK TRAINING PARTNERSHIP It is exciting to hear of a new landmark training partnership between two of our long-standing Devon Chamber of Commerce Patrons.

The city’s anchor institution for skills, City College Plymouth, has signed a major agreement with Princess Yachts to boost skills development and employment opportunities in the marine industry.

Formalising the partnership that City College and Princess Yachts has maintained over the years, the College delivers

clear career pathways, with the expectation that successful graduates will move into employment with the company.

Jackie Grubb, Chief Executive of City College Plymouth, said: “This agreement reinforces our commitment to delivering training that directly responds to industry needs.

“As the primary provider of training for the maritime sector in the region, City College Plymouth plays a vital role in equipping apprentices with the skills they need to

Lance Chatfield, Executive of Technical Innovation at City College Plymouth, Chief Executive of City College Plymouth, Jackie Grubb and Director of People, Legal & Executive Affairs at Princess Yachts, Adrian Bratt tailored Apprenticeships and adult training programmes, designed to equip students with the skills needed for careers at one of Plymouth’s largest employers and a world leader in luxury yacht manufacturing.

In development of the collaboration, the College will provide high-quality training aligned with industry standards, ensuring that students graduate with the expertise sought by employers. In return, Princess Yachts has committed to supporting students through

succeed. By working closely with Princess Yachts, we are ensuring that apprentices receive the best possible preparation for careers in the marine sector.

“Our focus is on developing a highly skilled workforce that will support Plymouth’s economy and strengthen the region’s reputation as a centre for maritime excellence.”

Designed to inspire future generations, offering students a unique opportunity to explore careers in luxury yacht design and

construction, the terms of the agreement will see the College actively promoting career opportunities at Princess Yachts, while the company will provide valuable industry insight through guest lectures, career talks, and onsite visits.

Additionally, the partnership also includes a commitment to reviewing curriculum content, ensuring it remains aligned with industry requirements and evolving workforce needs.

Adrian Bratt, Director of People, Legal & Executive Affairs at Princess Yachts, said: “We are proud to be partnering with City College Plymouth to develop the next generation of marine industry professionals.

“Our shared goal is to ensure that students have a direct route into skilled employment, helping us to maintain the highest standards of craftsmanship and innovation at Princess Yachts. This collaboration is key to securing the future of our workforce and supporting the long-term growth of the industry.”

The partnership will provide apprentices with direct access to careers advice, job opportunities and clear pathways into careers in the marine and maritime industries.

City College Plymouth continues to work closely with leading employers to provide high-quality education and training that meets the needs of both students and businesses.

This latest agreement highlights the College’s role in supporting economic growth through skills development, ensuring that Plymouth remains at the forefront of marine and maritime innovation.

Find out more about training opportunities at the city’s learning destination of choice: cityplym.ac.uk.

PLYMOUTH AND SOUTH DEVON FREEPORT SECURES £25M INFRASTRUCTURE INVESTMENT Congratulations to Plymouth and South Devon Freeport on successfully drawing down the full £25 million from the Government for key infrastructure projects which will unlock growth and investment opportunities in the Freeport area.

Initiated by the previous Government, and with full backing provided by the new administration, the UK Freeports programme is designed to boost economic activity, jobs and innovation in areas that, historically, have been under funded.

As part of a package of measures to drive growth, £25 million seed capital funding was allocated to each English Freeport to address

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Spring 2025 Chamber Profile

infrastructure gaps in Freeport locations and create the right physical conditions to encourage private sector investment.

Plymouth and South Devon Freeport has successfully been awarded its full £25 million from the Government, with seed capital funded projects either already underway or due to start soon.

The full seed capital programme is designed to stimulate investment, job creation, support innovation and facilitate workforce development across the Freeport’s key sectors of marine, defence, space, advanced manufacturing, engineering and clean energy.

Richard May, CEO of the Plymouth and

South Devon Freeport, said: “By supporting these crucial infrastructure projects, the Freeport is proving itself as the catalyst for stimulating economic growth, unlocking potential, attracting investment, and creating jobs for the people of Plymouth, South Devon and the wider region.

“We would encourage any new and high growth businesses operating in our focus sectors of marine, defence, space, advanced manufacturing and clean energy to contact the team to find out how the Freeport can support.”

MEMBER NEWS

PLYMOUTH’S CRUISE TOURISM LOOKS AHEAD TO ANOTHER SUCCESSFUL YEAR With cruise bookings continuing to increase year-on-year, Plymouth – proudly known as Britain’s Ocean City – is poised to host over 11,700 passengers in 2025, solidifying its status as a premier destination for international cruise liners after an incredibly successful 2024, which saw almost 10,000 passengers arriving by sea last year, an increase of 40% on 2023.

A city steeped in maritime history, Plymouth continues to captivate travellers with its timeless appeal. It’s this rich heritage, combined with exceptional hospitality, that has made Plymouth a preferred port of call.

The 2025 cruise season will see the arrival of an array of ships from globally renowned cruise lines.

Ambassador Cruise Line’s Ambition is scheduled for multiple visits, alongside Spirit of Adventure from Saga Cruises and Norwegian Pearl from NCL (Norwegian Cruise Line). Phoenix Reisen Cruises will bring Amera, while the luxury Crystal Serenity from Crystal (A&K Travel Group) will also call at the port on more than one occasion.

Saga Cruises’ Spirit of Discovery, Hebridean Island Cruises’ Hebridean Princess, and Oceania Cruises’Vista and Sirena will add to the variety of vessels docking in Plymouth.

Additionally, the sleek Silver Dawn from Silversea Cruises is set to make its appearance, rounding out an impressive lineup of international cruise operators for the year.

Plymouth’s cruise season begins in March and runs through September, featuring visits from the UK, Germany, and Norway, and guests travelling from the USA. Additional bookings are already in discussion for 2026 and 2027.

Glen Gardner, Destination Plymouth’s Cruise New Business Development Manager, said:

“Plymouth’s cruise business is really making us proud! Our international guests enjoy the city’s rich heritage, and we are famed for our warm welcome. This is reflected in our bookings, with numbers growing year-on-year, magnifying the city’s reputation on both a national and international level.

“We are excited to announce that this year we will welcome Norwegian Cruise Line (NCL) to Plymouth for the very first time. This milestone has been years in the making, and we are really looking forward to hosting the stunning Norwegian Pearl on May 06, as part of its Trans-Atlantic cruise between New York City and Southampton.

“Additionally, we are delighted to announce that Oceania Cruises’ Vista, a sister company of NCL, will also be visiting in 2025 – further cementing Plymouth’s reputation as a worldclass port for the third-largest cruise line company in the world. We remain committed to ensuring that every visit to Plymouth is a truly memorable experience.”

This thriving cruise business has had a significant impact on Plymouth’s economy, driving revenue through local attractions, tours, retail, dining, and harbour services.

Crew and passenger spending bolsters the local economy, while the port benefits from berthing, pilotage, and harbour fees, further reinforcing Plymouth’s reputation as a worldclass destination for maritime tourism.

The arrival of large cruise ships in Plymouth also brings a flurry of activity to the city, with additional staff employed to ensure a seamless experience. Port staff, security teams, entertainers, tour dispatchers, guides, pilots, and shore-side tendering staff all play vital roles in welcoming cruise passengers and supporting local businesses.

Amanda Lumley, Chief Executive of

Destination Plymouth, stated: “Plymouth has been working tirelessly to cement its reputation as a must-visit port for cruise liners, and countless individuals are working behind the scenes to ensure the success of these visits.

“The city’s cruise industry has continued to grow, boosting the economy and we are delighted to see the results of this collective effort. Plymouth has built such a great reputation as a key destination for cruise ships and one of the most welcoming ports for cruise passengers, and we are excited to welcome both new visitors and old friends to our port in 2025.”

The Cruise Plymouth Partnership, established in 2021, is dedicated to increasing the number of cruise ships visiting Plymouth.

The partnership brings together key stakeholders, including Cattewater Harbour Commissioners, ABP Millbay, Destination Plymouth, the Plymouth Waterfront Partnership BID, Plymouth City Centre Company, and Plymouth City Council.

For the full 2025 cruise ship schedule, visit Latest Cruise Visits on the Visit Plymouth website.

Fifty zero-emission buses to join Plymouth fleet this year Fifty zero-emission electric double-decker buses will be coming to Plymouth this year as part of a major £31.87 million joint investment in the city’s public transport.

Plymouth Citybus, part of the Go-Ahead Group, will soon be replacing almost half its fleet with brand new electric double-decker buses, in a collaboration with Plymouth City Council, Cornwall Council, and the Department for Transport.

The investment marks a significant step towards cleaner, greener public transport in Plymouth and reinforces the city’s commitment to innovation and sustainability.

It will also create additional capacity and improve passenger experience across the

network.

The new electric buses will operate on the 21/A, 42 and 50/51 routes in Plymouth, with six buses serving Cornwall’s Rame Peninsula on route 70.

The majority of the funding (£19.6 million) is being provided by Plymouth Citybus, supported by a £10.34 million grant from the Government’s Zero Emission Bus Regional Area (ZEBRA) 2 Fund and contributions from Plymouth City Council and Cornwall Council totalling £1.94 million.

The buses will start arriving in Plymouth in late spring, with the first 25 entering service in the summer and all 50 being out on the road by the end of the year. Plymouth Citybus

is transforming its Milehouse depot into a state-of the art hub equipped to charge and maintain the new zero-emission fleet.

Richard Stevens, Managing Director of Plymouth Citybus and Go Cornwall Bus said: “We are proud to lead the way in delivering cleaner, greener, and more sustainable public transport for Plymouth.

“The introduction of 50 zero-emission electric buses represents a huge step forward in our commitment to reducing emissions, improving air quality, and providing a modern, reliable service for our passengers.

“This investment not only reflects our dedication to the local community but also to a more sustainable future for our city.”

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CHAMBER FOCUS: Torbay & South Devon Digital & Tech

SOUTH DEVON COLLEGE LAUNCHES £1.5M REGIONAL CENTRE OF EXCELLENCE FOR CLEAN ENERGY TECHNOLOGIES

The Energy Centre on Long Road is currently undergoing renovation The UK Government has set a Net Zero target for 2050, which includes reducing emissions by 45% and achieving 95% lowcarbon electricity, as well as having a goal of installing 600,000 electric heat pumps a year by 2028.

These ambitious objectives are great news for our cleaner environment, but the emerging technologies involved in achieving this are still relatively new and the workforce needs upskilling in order to deliver these aims.

South Devon College is at the forefront of driving this training forward, thanks to £1.5 million funding to develop its new cuttingedge Clean Energy Centre – set to be a regional centre of excellence for clean energy

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Spring 2025 Chamber Profile

technologies and a hub for businesses across the South West to upskill new and existing workforces.

The finance, from Devon County Council and Torbay Council’s Devolution Deal, will be spent on the remodelling and expansion of an existing building, based on Long Road in Paignton. The centre currently houses training in plumbing and electrical for students of all ages and abilities and, with this investment, will become uniquely placed as the South West’s hub for emerging clean energy technologies.

Installing new equipment and facilities, together with enhancing staff expertise, will ensure the state-of-the-art centre will be the cornerstone of training for businesses across the South West in the booming growth industries of green skills and renewable energy technologies.

The focus will be on renewable energy sources, plumbing and electrical studies, and the updated provision will provide training and qualifications on sustainable technologies such as air source and ground source heat pumps, solar thermal and electric vehicle charger installation. This will be accompanied by new and updated IT, including AI features.

The College will initially offer an apprenticeship in renewable energy, A range of qualifications for businesses and individuals

of all ages hoping to progress in a career in sustainable technologies will also be launched in collaboration with employers and using industry insight to ensure relevance.

Spencer Brown, Programme Coordinator of Building Services at South Devon College, said: “We need to ensure our facilities are equipped with current up-to-date equipment, as it’s such fast-moving technology, so we are aiming to collaborate with manufacturers and suppliers for sponsorship of the latest technology.

“As a training provider we need to be ahead of the curve of cutting-edge technologies.

Our staff will attend the Installer Show and other relevant trade shows to keep abreast of new and emerging technologies, as well as undergoing CPD training sessions to ensure their knowledge and expertise is up to date.”

In creating this expanded training space, the College aims to train, re-train and upskill 2,000 low carbon technology technicians, installers and retrofit experts by 2030.

Mr Brown continued: “There is a very real need for training, as highlighted by employers.

Renewables is a growing market and, to meet demand, our new renewables apprenticeship starts in September this year - we are the only College in the area offering that particular provision at the moment.”

The aim is to also offer commercial courses for upskilling current employees, with funded

CHAMBER FOCUS: Torbay & South Devon Digital & Tech

options, to address the lack of qualified engineers working within renewables, and ensure that businesses are able to work with current technologies.

Within workforces, it is expected that existing plumbing and gas engineers will move across to work on ground

Solar panels on the roof of the energy centre supply energy and provide training facilities

source/air source heat pumps and solar thermal, whilst electricians will need to branch out into installing solar photovoltaics and electric vehicle charging points.

With that in mind, the College is looking to set up a PV installation course in the near future, to train electricians in PV panel installation, as well as battery storage facilities from the National Grid.

“We will also aim to offer adult part-time courses as well in the future, from a constantly growing list of commercial courses from various awarding bodies, leading to business growth, both locally and nationally. The highly skilled workforce trained in new and emerging sustainable technologies will have improved earning potential and career opportunities.

“The new centre is clean, modern and bright and will be a great learning environment.” Mr Brown concluded.

The College already runs provisions in EV charging techniques and has already contributed to employee upskilling in this area.

Laurence Frewin, Principal at South Devon College, said: “Locally Torbay Council declared a climate emergency in 2019 and, as an authority, seeks to achieve Net Zero by 2030.

“This is set against a challenging skills position, with the South West Net Zero Hub Retrofit Skills Report highlighting a need for 18,000 trained heating engineers for air source

heat pumps by 2030. However, this is viewed against a baseline of 524 in 2023 so it’s clearly a significant challenge.”

“The South Devon College Clean Energy Centre is a major step forward for the region and allows us to support businesses in the South West in developing the skills they need.

“As a College we’ve gained a reputation as leaders in our sector for sustainability and we’re now very proud to offer this as a regional centre of excellence to support the Government’s mission to make Great Britain a clean energy superpower.”

Want to find out more or get involved?

Email employers@southdevon.ac.uk

Spring 2025 Chamber Profile

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NS

Apprenticeship

Start Dates

Level 2

Apprenticeship

Start Dates

Level 5

Accounts/Finance Assistant

Start now/ August 2025

Coaching Professional

September 2025, January 2026

Customer Service Practitioner

August 2025

Operations Manager

April 2025, September 2025

People Professional

April 2025

Level 3 Assistant Accountant

Start now/ August 2025

Level 6

Business Administration

Start now/ August 2025

Chartered Manager Degree Apprenticeship

HR Support

March 2025, September 2025

Level 4 Associate Project Manager

Start now/ August 2025

Professional Accounting Taxation Technician

Start now/ August 2025

January 2026

CHAMBER FOCUS: Torbay & South Devon Digital & Tech

REVOLUTIONISING ENERGY EFFICIENCY How OH4 is Cutting Costs and Carbon Footprints

OH4 is an innovative energy saving work with all existing water based heating our innovative solution, backed by years of solution developed by the Paignton based and cooling systems. It is also guaranteed to research and development. company OH4 Heat Transfer. provide a saving on energy and to reduce the We work closely with Facilities Management OH4 was created by the founder, Stephen impact on the environments.

Companies and Property Owners and the Moors, who has decades of knowledge and team would love to talk with you to see how understanding of we can save your frequencies and business money “By choosing OH4, you not only reduce your carbon footprint whilst also reducing how they can have a but also contribute to a cleaner, more sustainable future.” positive effect on the your impact on the human body, but also environment. can make a major OH4 offer a free They have already worked with a varied difference to your heating system and the survey to all potential customers and the selection of clients, including those with: environment. installation procedure causes no disruption OH4 was launched with a vision and passion to your home or business and there is no • Air Source Heat Pumps. to reduce carbon footprint and reduce energy requirement to change or replace your current • Oil Fired systems. costs in both residential and commercial systems.

• Water based Airconditioning systems. properties. When applied to the flow and Please visit www.oh4heattransfer.com to • The goal to save money on their cooling return pipes of heating and cooling systems, learn more and book a call with one of the rather than their heating.

OH4 enhances the efficiency of the fluid within team.

• Those conscious of the impact on the PH the pipes. By increasing the heat transfer value of their water. capabilities of the fluid, their innovative solution guarantees maximum performance There are several case studies and and minimal energy wastage, which in turn testimonials available for both residential and translates to savings of up to 20% on energy commercial properties and they would love costs by enabling the heating/cooling system to speak with you to let you know how they to reach its desired temperature quicker. can save you money whilst also reducing your OH4 Heat is designed for quick and easy carbon footprint. installation. Its non-invasive nature means no By choosing OH4, you not only reduce disruption to your heating or cooling system, your carbon footprint but also contribute to a and no downtime during installation cleaner, more sustainable future. Experience The OH4 solution has been designed to the unmatched efficiency and reliability of

Spring 2025 Chamber Profile

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CHAMBER FOCUS: Torbay & South Devon Digital & Tech

TORBAY CONVERSATIONS Introducing our newest event for 2025

Devon Chamber of Commerce is looking forward to introducing Torbay’s business community to an exciting new event aimed at driving collaboration and economic growth.

Torbay Conversations is due to take place on Thursday 1 May 2025, at Torquay United Football Club ground, from 9.30-11.30am.

Our event will provide business leaders, entrepreneurs, and professionals with the opportunity to network over coffee and refreshments while gaining valuable insights from a panel of industry experts.

A key event for Torbay’s business leaders Torbay Conversations aims to give local businesses a stronger voice in Devon’s economic landscape.

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Spring 2025 Chamber Profile

Discussions will cover key strategies, developments, and initiatives shaping the region, offering attendees the chance to stay ahead of industry trends and engage with decision-makers.

We’ve also lined up a panel of distinguished professionals who will lead discussions on topics crucial to Torbay’s future:

Why attend?

This event offers valuable networking opportunities, allowing attendees to connect with like-minded professionals, exchange ideas, and explore potential collaborations.

The Devon Chamber invites all forwardthinking professionals to be part of this important conversation.

• Chris Wardle, Chief Manufacturing Officer at QLM Technology & Chair of Torbay Hi Tech Cluster • Suzie West, Lead Programme Manager for Devon & Cornwall at Creative England • David Whiteway, Regional Development Manager (West) at GWR • Ben Pountney, Head of Business Solutions & Apprenticeships at South Devon College

To find out more and book your place, visit our website at devonchamber.co.uk.

CHAMBER FOCUS: Torbay & South Devon Digital & Tech

WHERE HISTORY MEETS HOSPITALITY A Unique Venue for Any Occasion Free to enter, the historic monastery of Buckfast Abbey, is home to a working community of Roman Catholic Benedictine Monks. Located on the edge of Dartmoor National Park, the Abbey is a haven of peace and tranquillity.

Renowned for its stunning Abbey Church with its Lantern Ceiling, and its extensive grounds, visitors can also enjoy recitals of choral and organ music; as well as delicious lunches and cream teas offered in The Grange Restaurant, there is also a pizzeria on site too. Peruse the gift shop packed full of unique gifts and plants that can be found around the grounds. Don’t miss the Monastic Way Exhibition, an immersive experience of life as a monk.

Individuals and larger groups can find peace while strolling through the Abbey’s grounds. Experience Packages are available for groups of 10 - 50, or bespoke tailor-made tours can be arranged, booking is essential.

The newly refurbished Conference Centre serves as an inspiring space for life’s milestone special occasions and professional meetings, accommodating up to 130 delegates. Our latest addition called the Clifford Suite is

a shared hot desk area perfect if you just need a professional environment for a meeting or quiet space to focus.

For longer stays, there is a comfortable 32-bedroom Hotel Northgate House with additional self-catering accommodation and a large 50 bed building for groups. For those seeking retreats we offer monastery accommodation for men and have newly refurbished accommodation for women and couples. Check our website for latest special offers.

There are concerts throughout the year at Buckfast Abbey, with world renowned performers. Check out the website for what’s on during your next visit.

Easily accessible from Exeter, Plymouth, Buckfast Abbey is conveniently located just off the A38 Devon Expressway. Open between 10am – 4:30pm and there is ample free parking for coaches and cars.

Unleash Your Event's Potential!

Buckfast's thriving venue offers dynamic spaces for corporate meetings, grand conferences, and private celebrations.

Accommodating up to 130 guests, our 7 enhanced meeting rooms guarantee seamless, impressive presentations.

A truly unique conference venue with free parking just 2 minutes from the A38 Expressway

Buckfast Abbey Northwood Lane, Buckfast, Devon TQ11 0EG | www.buckfastconfe www.buckfastconferences.org.uk f rences.org.uk | 01364 64553 fe 645530 | Buckfast Abbey is a registered Charity No. 232497

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CHAMBER NEWS: Devon Business Show

BOOK YOUR STAND NOW FOR DEVON’S BIGGEST BUSINESS SHOW! Our ground-breaking Devon Business Show is back for 2025 – and you can register your interest now as an exhibitor using the QR code on this page.

The county’s biggest Business Show returns to Plymouth Life Centre on Wednesday 15 October in last year’s much-loved format, promoting inclusivity and featuring exciting, innovative and interactive displays - plus some exciting new touches for 2025!

To secure your space for this year’s Show, simply scan the QR code on this page to find out more and see our interactive map.

Plus, if you book now during our Early Bird period, you’ll get two tickets for our Devon Business Show Breakfast at Home Park Stadium on the morning of the event.

There was a real buzz at last year’s event as firms of all

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sizes met and engaged with potential new clients, customers and suppliers to showcase their products and services.

Stuart Elford, CEO of the Devon Chamber of Commerce, said: “We can’t wait to welcome you all back to the Life Centre this year.

“Last year’s Devon Business Show was bigger and better, with this exciting venue allowing us to highlight not only more of the amazing businesses across Devon, but also the

vibrant community that supports them.

“It was a fun-packed day filled with diverse exhibitors, interactive activities, games, live podcasts and high-quality networking. With the added benefits of top-notch catering and use of The Life Centre’s fantastic facilities, this was our most dynamic and engaging show yet.

“It was also the first show since the merger of the Devon & Plymouth and Exeter Chambers of Commerce, further strengthening the business community and its voice across our region.

“Our 2025 event is going to be absolutely brilliant and we’re expecting stands to fill up quickly, so make sure you register your interest as an exhibitor now on our website to avoid disappointment.”

CHAMBER NEWS: International Trade

training courses are designed to help your business thrive in the global marketplace.

Our dedicated International Trade team has curated a comprehensive calendar of export and import training courses to equip you with the key

Is your business ready to expand its reach on the global stage?

Whether you’re looking to refresh your knowledge of international trade or have new team members who need an introduction to the essentials, our 2025 International Trade

skills needed for successful overseas trade.

With over 15 courses to choose from many accredited by the British Chambers of Commerce and leading to recognised qualifications - our training programme is tailored to meet the ever-changing needs of current and aspiring exporters.

Led by expert trainers from Devon-based International Trade Matters, these sessions provide invaluable insights and practical tools to help your business succeed internationally.

Unlock business growth with the Plymouth and South Devon Freeport Plymouth and South Devon Freeport presents a unique proposition for investment, development and doing business in the South West. With a focus on high growth sectors including marine, defence, space, advanced manufacturing/engineering and clean tech, the Freeport supports eligible new and highgrowth businesses within these fields.

Eligible businesses can explore the range of flexible premises and opportunities across the Freeport’s three tax sites and take advantage of preferential tax and customs incentives and benefits providing they locate in the Freeport

by September 2031. These include zero Employer’s NI for three years up to £25k and zero business rates for five years.

To find out more about the Plymouth and South Devon Freeport and the opportunities it may present for new and high growth businesses, including those who currently import/export, or have plans to in the future, please contact Eifion Jones, Business Growth and Investment Director at eifion.jones@pasdfreeport.com

Babcock awarded its first NATO training support contract Babcock International Group has secured its first NATO training contract - for the delivery of support to its Joint Warfare Centre (JWC).

The five-year contract, delivered primarily in Stavanger, Norway, will support military exercises by providing subject matter experts

to fulfil play functions, such as role players and script writers.

Jo Rayson, Babcock’s Managing Director for Training, said: “During a period of increased geopolitical instability, high-quality training exercises are central to improving security.

“It is a privilege to be working side-by-side with the NATO Joint Warfare Centre in the development and delivery of their computerassisted command post exercises. Their mission is our mission.”

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CHAMBER NEWS: New Directors PR

DEVON CHAMBER WELCOMES FIVE NEW DIRECTORS TO STRENGTHEN PLYMOUTH AND EXETER PLACE BOARDS

Anna Lake

Margaret Oscar

The Devon Chamber of Commerce has strengthened its strategic leadership with the appointment of five new directors to the Plymouth and Exeter Place Boards.

Anna Lake, Margaret Oscar, Sawsan Khuri, Aretha Zachlod, and Mike Blakeley bring with them a wealth of expertise, skills, and experience that will enhance the Chamber’s ability to support businesses and foster collaboration across the region.

The newly-formed Devon Chamber was established in October 2024, following the merger of the Devon & Plymouth Chamber and the Exeter Chamber, with the aim of offering enhanced resources for businesses and increasing access to networks and services for existing members.

This latest move is part of a concerted effort to enhance the diversity of skills and experience within the board, ensuring it reflects the broader membership and better represents businesses across the county.

The new directors are co-opted for the time being and will stand for election by the membership at the next board elections later this year.

Stuart Elford, CEO of the Devon Chamber of Commerce, said: “These appointments mark an exciting step forward for the Chamber and for Devon as a whole.

“By bringing together such a diverse range of expertise, we’re not only ensuring the voices of our members are more effectively represented, but we’re also strengthening our ability to support businesses across the county.

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Sawsan Khuri

Aretha Zachlod

“This is about meaningful change, and we’re committed to making the Chamber a true reflection of our dynamic and thriving business community.”

Meet our new directors Anna Lake Anna is an independent listening specialist who helps businesses gather actionable insights from stakeholders. With a background in marketing for Deloitte and BDO, Anna also worked in the civil service in Plymouth and Westminster. A passionate advocate for Plymouth’s potential, she mentors young people through YMCA and enjoys promoting the city as a fantastic place to work and live.

Margaret Oscar Margaret is a communications and engagement consultant with over 20 years’ experience, helping transform workplaces into purpose-driven and connected environments.

Having worked with global brands like Sainsbury’s and John Lewis, as well as local organisations like Babcock International Group, Margaret specialises in aligning business strategy with internal culture to drive success.

Sawsan Khuri Sawsan (PhD, SHFEA, FRSA) is an educator and entrepreneur dedicated to fostering collaboration and ethical leadership. As the founder of Volt Entrepreneurs Limited, she inspires young people to embrace entrepreneurship. Sawsan’s work spans

Mike Blakeley

academia, business, and non-profits, and she is a passionate advocate for science education and inclusive practices.

Aretha Zachlod Aretha brings over 17 years’ experience in supply chain management in the public and private sectors. As Head of Supply Chain – People & Capability at Babcock International Group, Aretha combines her professional expertise with a deep passion for understanding human behaviour, currently pursuing a degree in psychology.

Mike Blakeley Mike is a senior leader at Exeter College, driving apprenticeship and employer engagement initiatives. Under his leadership, apprenticeship enrolments have grown significantly, and the college has become a national leader in skills development. As Chairman of the National Green Skills Advisory Panel, Mike is shaping the future of sustainable education and training, while continuing to support his local community through rugby coaching and charitable fundraising.

These appointments mark the continuation of an exciting new chapter for the Devon Chamber, aligning with its commitment to representing and supporting businesses across the region.

The Chamber’s refreshed board aims to foster innovation, growth, and collaboration, ensuring that the county continues to thrive as a hub for business and opportunity.

CHAMBER FOCUS: National Insurance Rise

FEARS NATIONAL INSURANCE RISES WILL HAVE “CATASTROPHIC EFFECT” ON REGION’S BUSINESSES Businesses in the South West have issued a stark warning about the incoming rise in National Insurance (NI) contributions with industry leaders warning it could “cripple” companies across the region.

The increase, announced in Chancellor Rachel Reeve’s 2024 Autumn Budget, will see the NI rate for employers rise from 13.8% to 15% in April 2025.

Further changes will also see employers start paying National Insurance on more of an employee’s earnings, with the threshold reducing from £9,100 to £5,000.

Now, a survey by the Devon Chamber of Commerce has found that some 77% of businesses are “very concerned” about the impact the NI rise is likely to have on their operations.

The majority of those who completed the survey (87%) believe these additional costs will have a negative impact on profitability, with 41% of businesses saying they will halt recruitment altogether.

The survey also found that:

of hope, policymakers must act decisively to restore confidence and foster growth.

And with businesses already struggling to manage inflation, wage pressures, and tax burdens, the proposed NI rise threatens to push many over the edge.

The Devon Chamber will continue to lobby on behalf of its members, and CEO Stuart Elford has called for immediate intervention to address the NI hike and the catastrophic effect it could have on our region’s businesses and, indeed, businesses across the UK. Stuart said: “The National Insurance hike looks set to come into effect in April and, at the moment, it looks like the Government is not going to change their mind.

“Also, with the NI threshold starting lower, at £5,000, though it may not seem a huge percentage rise, it is likely to be very costly for business – with many quoting a rough guide of £1k per employee.

“The terrifying statistics from our survey

form a strong message from businesses how difficult this is going to be, and shows that people are waking up to the fact these changes are coming.

“It’s clear that some businesses have not considered the impact, while others are already taking steps to prepare for the changes.

“A main intention of this NI rise is to fund the NHS, but I fear it is going to cripple the economy rather than grow it. One of the sectors most likely to be affected is the third sector, which includes charities, social enterprises and healthcare. Rather than help the NHS, it is instead going to have a contradictory effect on those who work in the third sector to support the NHS, due to a lack of staff and other factors.”

Stuart adds: “What we need now are for our local MPs to step up and tell the Chancellor that these issues need addressing, before we’re pushed into a recession.”

• 72% say these rises will have a negative impact on cash flow • 64% of businesses are likely to be unable to make pay rises • 56% may need to reduce staffing levels • 44% will reduce investment in their business • 41% will stop recruitment altogether Those sentiments have been echoed by Chamber members across the UK, with members of the Dorset Chamber reporting similar concerns.

In Dorset, 91% are concerned about the impact of NI on their business, with 71% saying the additional costs will have a negative impact on profitability.

Back in October the British Chambers of Commerce (BCC) reported how raising NI contributions would place an additional strain on businesses.

In February, the Bank of England announced that it would be cutting interest rates from 4.75% to 4.5%, the lowest base rate since June 2023.

David Bharier, Head of Research at the BCC, said: “UK businesses are facing a range of challenges. Domestically, firms face increased tax bills and employment costs within weeks, with national insurance and minimum wage hikes. The government needs to pull all levers possible to ease the cost pressures on firms and unlock investment opportunities.”

While this interest rate cut offers a glimmer

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CHAMBER NEWS: Devon Business Awards

HONOURING THE BEST IN THE BUSINESS AT OUR GLITTERING AWARDS CEREMONY The countdown is on to our glittering Devon Business Awards ceremony on Friday 16 May and there’s still time to enter!

We had an incredible response last year, with more than 160 nominations across our 12 categories, and we’re on track to match that in 2025.

Last year’s unforgettable event at Crowne Plaza Plymouth truly raised the bar - and we’re pulling out all the stops to make sure this year is even bigger and better!

Tickets have been selling out in record time as we prepare to once again honour and celebrate the region’s leading entrepreneurs

OUR DEVON BUSINESS AWARDS CATEGORIES FOR 2025 The Community Champion For an organisation that facilitates, participates, and enables community engagement, demonstrating the power of giving back.

The Equality Trailblazer In partnership with Dartline Coaches (part of Go-Ahead) For an organisation that champions diversity and promotes inclusion within their workforce, their customers and any community outreach work.

and businesses.

With a nomination deadline of Friday 4 April 2024, you can nominate yourself - or another business - in one of the following 12 categories:

Manufacturer of the Year In partnership with Plymouth Manufacturers Group & North Devon Manufacturers Association A new category which honours any business which makes a product or products in Devon.

Collaboration / Project of the Year In partnership with BCR Associates A new category focused on an outcome rather than a single business. At least one major party needs to be based in Devon.

Creative Business of the Year

People and Work

This award is aimed at businesses that provide creative solutions through their products or services.

Partnership Reserved Awarded to an organisation that supports our People priority and matches the impact awards People category.

The Digital Revolution

The Planet Saver In partnership with GA Solicitors This award recognises organisations with sustainability at the heart of their business. They are fully committed to sustainable best practice and making the world a better and safer place.

Start Up Business of the Year In partnership with Browne Jacobson LLP For a start-up organisation that has already demonstrated their commitment to their people, the planet and their purpose making an impact on their local community.* *Must have been established after 1 May 2023

Small Business of the Year In partnership with Westcotts Eligible for businesses with fewer than 10 employees and a turnover of less than £2m.

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In partnership with Timewade For an organisation that works in the digital sector, has embraced a digital culture or undergone a digital transformation and can demonstrate growth as a result.

Global Britain Partnership Reserved For a business that has demonstrated significant and sustained international growth or facilitated trade through a clear understanding of overseas markets, proving that borders are not a barrier to trade.

The Steve Whiteway Award Partnership Reserved Our former director Steve dedicated his life to helping others and made an everlasting impact on Plymouth, raising thousands for charity. This award is presented to the individual who has made the most significant individual contribution to the community, either the business or wider community.

CHAMBER NEWS: Devon CHAMBER Business AWARDS Awards

CELEBRATING OUR CHAMBER AWARDS PARTNERS Plymouth Gin

Nexus

Welcome Drinks Partner The Plymouth Distillery is the oldest working distillery in England. It has been making Plymouth Gin according to the original recipe since 1793.

Located on The Barbican in Plymouth, it is also known as the Black Friars Distillery and the original building opens on to what is now Southside Street.

Red and White Wine Partner Nexus Open Systems Ltd. is a business IT provider established in 1998. The company has headquarters in Pynes Hill in Exeter, with further presence in Bristol, Cardiff and Birmingham. The firm’s rounded portfolio of managed IT support services complements your in-house IT team or become your complete IT partner.

PL1 Events

The Inclusivity Group

Event Partner Plymouth-based PL1 Events offers a full range of services in Britain’s Ocean City and beyond, from technical support to full event management, video production and graphic design. As well as being the Devon & Plymouth Chamber’s official events partner, the team’s portfolio of satisfied clients is testimony to their focus on reliability, delivery and excellence.

Access Partner Committed to providing inclusive and personcentred services to deaf, disabled and elderly individuals and the services that support them.

Their journey began in 2019 when Complete Communication was formed. In 2023, they proudly joined forces with Complete Independence and Complete Training to form The Inclusivity Group.

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CHAMBER NEWS: 30 Under 30

‘30 UNDER 30’

Celebrating the next generation of Devon business leaders For the last two years, the Devon Chamber of Commerce’s 30 Under 30 campaign has celebrated dozens of the region’s incredible young business people - and we’re thrilled to announce that nominations for 2025 are still open!

We’ve teamed up with our official 2025 partners, the University of Plymouth, to reward the young business people who play a hugely important role in the future of our economy and our business community.

If you know someone under 30 who has made a significant impact in the working world, make sure to nominate someone, or yourself, and help us celebrate the next generation of business leaders.

We’ll also be inviting our amazing 30 winners to our glittering Devon Business Awards ceremony at Crowne Plaza Plymouth on Friday 16 May 2025, when we will again be honouring and celebrating the county’s leading entrepreneurs and businesses of all sizes and sectors.

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The full judging criteria is as follows: • The speed in which the candidate has progressed in the working world • Does the candidate have any outstanding accomplishments?

• What is the candidate’s contribution to the sustainability of our planet?

• Do they have exceptional abilities as an entrepreneur?

• What are they doing to benefit the local community?

• How do they influence other members of the team?

• Potential to become a future leader Stuart Elford, CEO of the Devon Chamber, said: “More than half-a-million businesses operate throughout the South West. We’re a thriving region built for business which is ranked number one in the UK for innovation.

“Young business people play a hugely important role in that. They represent the future

of our economy and our business community, so it’s crucial that we nurture and reward young talent.

“Our ‘30 Under 30’ campaign aims to do just that as we celebrate the next generation of business leaders. Whatever your nominee’s achievements, the Chamber would love to hear about them!”

Visit our website to find out more: devonchamber.co.uk/30-under-30/

SECTOR FOCUS: Tourism

TOURISM SECTOR IN THE SOUTH WEST FACES NEW CHALLENGES AND OPPORTUNITIES, LANDMARK NEW TOURISM REPORT FINDS More couples without children visit the South West than families, a landmark new tourism report reveals - in a reversal of the traditional image of Devon and Somerset as a family destination.

Leading figures in the tourism sector say the fresh data, collated throughout 2024, shows new challenges as well as opportunities for the region’s leisure and hospitality businesses.

At the same time, tourism businesses face shifting consumer behaviours, including shorter booking lead times and declining visitor numbers at attractions.

The findings come from the first in-depth Tourism Trends Annual Report, published by the South West Visitor Economy Hub (SWVEH). The 145-page report provides exclusive insights into visitor behaviour, accommodation performance, and spending across the region in 2024.

The South West Visitor Economy Hub is a free-to-use platform where tourism businesses submit a small amount of confidential data each month in return for access to the latest insights. Hundreds of businesses across Devon and Somerset have already signed up to compare performance and plan with greater confidence.

The Tourism Trends report has been compiled using data from tourism businesses, combined with wider economic and retail spending trends.

Jess Watkins, Director at T-Stats Solutions, which built and maintains the Hub, said: “This year’s data highlights the complexities of the tourism sector. While short-term rentals and certain regions have performed well, we’re also seeing real challenges in attracting visitors to attractions and cultural sites.

Understanding these changes is essential for businesses planning ahead.”

Amanda Lumley, Chief Executive of Destination Plymouth, said: “This report provides an invaluable snapshot of how visitor behaviour is evolving across Devon and Somerset.

“Understanding these changes allows

businesses to adapt their marketing, pricing, and experiences to better meet visitor expectations. With booking lead times shortening and visitor demographics shifting, having access to upto-date data is more important than ever.

“The South West Visitor Economy Hub is an incredible asset, giving businesses real-time insights to help them benchmark performance and plan with confidence.”

The South West Visitor Economy Hub is funded and supported by key tourism bodies across the region, including Destination Management Organisations, local authorities, and industry stakeholders.

It provides businesses with up-to-date insights on visitor trends, accommodation performance, and spending patterns, ensuring the tourism sector is equipped with the intelligence it needs to thrive.

Kevin Millington, Director at T-Stats Solutions, added: “For businesses in Devon and Somerset, data is more important than ever. The insights in these reports offer a roadmap for navigating shifting visitor behaviour, giving businesses the tools they need to adapt and succeed.”

To find out more about the report and how to order a copy, visit swvehub.co.uk/reports/

Key Findings: • Visitor Demographics Are Changing: More couples without children are travelling to Devon, with 76% of visitors reporting they have no children at home.

• Short-Term Rental Market Performance: The average daily rate for short-term rentals in Devon rose marginally to £202 in 2024, up £5 from the previous year.

However, occupancy rates remained relatively stagnant at 56%, continuing a long-term decline from 74% in 2019.

• Booking Habits Are Changing: Visitors are booking accommodation with less notice than in previous years. The average booking lead time has dropped from 125 days in 2022 to 102 days in 2024.

• Visitor Satisfaction Remains High: Trip satisfaction scores remain strong, with a Net Promoter Score (a scale of -100 to +100) of 66, showing that visitors are generally happy with their experience.

• Footfall and Attraction Visits: Visitor numbers at attractions fell by almost 8% in 2024 compared to 2023, with the summer months performing particularly poorly. However, footfall in Devon showed increases during key holiday periods such as Easter, May half-term, and the summer holidays.

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SECTOR FOCUS: Skills

THE FUTURE OF SKILLS IN THE SOUTH WEST Highlighting the Challenges and Opportunities for 2025

Ronnie Carter, Devon & Somerset LSIP Executive & Project Manager, delves into the challenges and opportunities facing the skills sector in 2025. With insights from the recent Exclusive Employer Skills Summit and masterclass session delivered to training providers across Devon, Ronnie explores how collaboration, innovation, and a focus on quality can transform the South West’s workforce landscape.

The South West is at a crossroads in its journey to create a workforce ready for the future.

Our region holds immense potential but also faces distinct challenges in addressing skills shortages and aligning training with what employers truly need.

The Devon and Somerset Local Skills Improvement Plan (LSIP) is leading the charge to bring businesses and training providers together to find solutions.

After our recent Exclusive Employer Skills Summit at Petroc’s Tiverton campus, held in partnership with the Devon & Cornwall Training Providers Network, we now have a clearer view of what needs to change - and how we can achieve it. We also ran a survey and one-to-one discussions, which more than 180 participants fed into.

Why quality and consistency matter in skills training At the heart of the discussion was the need for consistent, high-quality training across the region. There are some excellent examples, like the Green Skills Advisory Panel (GSAP) led by Exeter College.

The College has gained recognition in Westminster and has an OFSTED Outstanding institution, establishing itself at the forefront of green skills development and ensuring that education aligns with the demands of a sustainable economy.

However, OFSTED reports and feedback from local businesses highlight unevenness, particularly in rural areas. Closing these gaps is essential to ensuring everyone has a fair shot at success.

One common frustration among smaller businesses is feeling sidelined in favour of larger organisations that can more easily shape training programmes. A manufacturing employer in Devon put it bluntly: “We don’t rely on colleges for students; we find them ourselves.”

This sentiment underscores the urgency for better communication and collaboration between businesses and training providers.

Training providers in the region are stepping up to address these disparities. For example, initiatives like the National College for Nuclear in Bridgwater are creating pathways for local

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talent, but more efforts are needed to ensure smaller communities benefit equally.

Aligning provider services with employer needs, particularly in harder-to-reach areas, is critical for long-term regional growth.

The challenges we face The Devon & Somerset LSIP has identified some clear roadblocks: • Scheduling and accessibility: Training schedules often don’t match the realities of business operations, especially for industries with shift workers or those in rural areas where transport links are limited.

Flexible options like evening and weekend courses are urgently needed. There’s also a growing call for online or blended learning solutions to cater to businesses with diverse operational hours.

• Communication gaps: For many smaller businesses, navigating the complex skills system can feel overwhelming. Without dedicated resources, they often miss out on workforce development opportunities.

This highlights the need for an independent support to perform and support with skills gap analysis, which is necessary to recognise and support SME with long-term vision for skills, not just current demand.

• Bureaucracy: Providers struggle to adapt quickly to the changing needs of employers due to rigid structures. For example, creating new apprenticeship standards can be painfully slow. Employers have expressed a desire for more modular, short-term training options that allow quicker upskilling.

• Infrastructure barriers: Rurality and inadequate transport links significantly impact access to training opportunities.

Employers in areas like North Devon and Somerset frequently highlight these issues, citing challenges in recruiting locally due to lack of accessible education or training facilities.

How we move forward: Building stronger partnerships To tackle these issues, the LSIP is championing collaboration and capacitybuilding initiatives:

• Learning from each other: Sharing best practices across training providers can help address employer concerns. The upcoming Training Provider Conference on 24th February is a great opportunity to kick-start this effort, with a focus on collaborative solutions and mutual learning.

• Setting standards: Quality assurance training for staff who support employers can help standardise what “good” looks like and ensure employer feedback shapes continuous professional development (CPD).

This involves creating clear benchmarks that align with employer expectations across industries.

• Developing a business mindset: Providers need to think more commercially to align their services with employer expectations, leading to better outcomes for everyone. By adopting a more entrepreneurial approach, providers can enhance their relevance and improve satisfaction among local businesses.

Innovative solutions for businesses Adopting innovative practices is key to staying ahead. Tailored services, like bulk booking discounts and more flexible faculty availability, can make training more appealing to businesses.

Monitoring service availability year-round and offering tailored solutions - including evening or weekend options - can significantly enhance accessibility.

Regional Employer Review Boards are also being proposed to ensure providers stay responsive to industry needs. These boards would act as a feedback loop, giving businesses a direct voice in shaping local training offerings. Initiatives like this help build trust and foster a culture of continuous improvement.

Additionally, integrating technology into training delivery is a growing trend. From virtual classrooms to on-the-job training apps, leveraging tech can address gaps in accessibility and create more engaging learning experiences.

Employers in digital sectors are particularly keen on innovative solutions that align with rapid technological changes.

SECTOR FOCUS: Skills

Mike Blakeley, Executive Director of Apprenticeships and Future Skills at Exeter College; Sharron Robbie MBE, CEO of DCTPN; Charli Wylie, Head of Apprenticeship Recruitment at Exeter College; Ronnie Carter, LSIP Executive and Projects Manager, Devon Chamber of Commerce; Charlotte Percival, Projects & Events Administrator, Devon Chamber of Commerce; and Mark Trewin, MD at The Focus Training Group.

Playing to our region’s strengths The South West is uniquely placed to excel in sectors like digital, green energy, and advanced engineering. Initiatives like the Plymouth and South Devon Freeport and the National College for Nuclear highlight the region’s potential.

However, we must address systemic challenges such as an ageing population and low productivity. Flexible, modular training programmes, like Skills Bootcamps, offer a promising solution - but they need to be better promoted and utilised.

Sector-specific solutions are also vital.

For example, the region’s burgeoning green energy sector requires targeted upskilling in areas like offshore wind and sustainable construction. Similarly, advanced engineering firms need dual-skilled workers who can adapt to both traditional and emerging technologies.

Strengthening employer relationships Bridging the gap between employers and providers is vital. The LSIP emphasises the need for continuous improvement in communication strategies.

Whether through digital tools or faceto-face engagement, training must be contextualised to meet the diverse needs of businesses across the region. Employers have stressed the importance of having a single point of contact within provider organisations to streamline communication and ensure consistency.

Employers also benefit from platforms that showcase success stories and best practices.

For example, highlighting businesses that have successfully partnered with providers to address skills gaps can inspire others to follow suit. Celebrating these collaborations fosters a sense of community and shared purpose.

authorities must unite to build a resilient and inclusive skills ecosystem. Capacity-building initiatives, such as those outlined in the LSIP, are the foundation for achieving consistently high-quality training across the South West.

Employers must take an active role by participating in forums, sharing feedback, and supporting innovative training models.

Training providers, on the other hand, need to remain adaptable and responsive, ensuring their offerings align with both current and future demands. Local authorities can play a pivotal role by addressing infrastructure challenges and promoting investment in skills development.

The Skills Summit has shown us what’s possible when we work together. By embracing innovation, fostering collaboration, and keeping quality at the forefront, we can transform the skills landscape. Now is the time to act - to shape a future where every business, community, and individual in the South West can thrive.

Find out more about the benefits of apprenticeships on the Devon Chamber of Commerce’s new Skills Support page at devonchamber.co.uk/skills-support.

What’s next for skills in the South West?

The road ahead requires collaboration.

Employers, training providers, and local

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SECTOR FOCUS: Digital

THE DIGITAL TRANSFORMATION: WHAT IT MEANS FOR LOCAL BUSINESSES The business world is evolving rapidly, with cloud technology, artificial intelligence (AI) and digital invoicing transforming financial management.

For local businesses, embracing these advancements is essential for staying competitive, ensuring compliance and maximising financial potential.

Cloud accounting refers to the use of online applications that allow businesses to manage their financial transactions, reports and records online. Platforms like Xero, QuickBooks Online and Sage Business Cloud Accounting enable businesses to manage financial transactions remotely, at any time and from anywhere, offering several benefits: • Real-time insights – Business owners can access up-to-date financial data and analysis, helping them make informed decisions without waiting for end-of-month reports.

• Cost savings – Cloud software eliminates the need for costly hardware and IT maintenance, offering flexible, subscriptionbased pricing.

• Automation and efficiency – Routine tasks like bank reconciliations and invoicing, as well as complex processes, are automated, reducing errors and saving time.

• Security and compliance – Encrypted cloud solutions ensure sensitive data remains protected and regular updates help stay compliant with HMRC regulations.

However, selecting the right platform requires careful consideration, as does the manner in which this is implemented and optimised, so it is important for SMEs to choose the right solution for their requirements.

Key applications of AI in accounting AI is reshaping accounting by streamlining data entry, enhancing financial analysis and improving fraud detection. Key applications include: • Automated bookkeeping – AI software categorises expenses, tracks invoices and reconciles bank statements, freeing up valuable time.

• Predictive analysis – AI analyses historical

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financial data and trends, helping businesses forecast cash flow and anticipate potential risks.

• Fraud detection – AI-powered tools flag suspicious transactions, reducing the risk of financial fraud.

• Smart tax compliance – AI-driven tax software ensures businesses comply with regulations, reducing errors in VAT calculations and tax filings.

The shift to digital invoicing Digital invoicing replaces traditional paperbased billing, offering faster payments and improved cash flow. Benefits include: • Quicker payments – Instant invoice delivery and integrated payment gateways reduce delays and encourage prompt payments.

• Lower admin costs – Eliminating paper invoices cuts printing, postage and storage costs.

• Accuracy and compliance – Automated invoicing reduces human error and provides a secure, organised way to digitally store financial information, which ensures compliance with HMRC’s Making Tax Digital (MTD) initiative.

Trends to watch include: • AI-driven financial forecasting – More businesses will use AI to make data-backed strategic decisions.

• Blockchain for secure transactions – Enhancing transparency and security in financial dealings.

• Expansion of Making Tax Digital – More businesses will be required to adopt digital accounting solutions.

• Increased integration – Accounting software will connect with broader business tools, streamlining operations.

You are not alone The future of accounting is digital, but technology alone isn’t enough. As with all advances it is about having the expertise and strategic context needed to analyse data and turn numbers into actionable real-world business decisions and strategies.

At Westcotts, we see ourselves as having a critical role in helping businesses select, implement and harness these digital tools effectively, offering guidance and insight to ensure the technology works for them, aligns with their financial goals and drives growth and success.

Platforms like Zoho Invoice, FreshBooks, QuickBooks Online and Xero offer custom templates, automatic reminders and multicurrency support. Westcotts helps businesses select and integrate the best invoicing solutions, ensuring a seamless transition to digital billing.

Overcoming challenges in digital accounting and getting future-ready Despite the benefits, some businesses hesitate to embrace digital accounting due to a lack of awareness or concerns over cost, training and data security.

Hiring a digital-savvy accountant or consulting with a financial advisor can help businesses navigate the transition effectively and many of the software providers themselves offer free tutorials and customer support as part of their onboarding processes.

As digital transformation accelerates, businesses that embrace these tools will benefit from greater efficiency, improved security and enhanced decision-making.

Matt Melksham FCCA Partner Westcotts Accountants and Business Advisers

Meet our Digital Team

At Westcotts our Digital Team is dedicated to transforming how we serve our clients by leveraging cutting-edge technology and innovative solutions. We understand how technology can be used in a business to enable you to get the results you want, taking businesses from process reviews to software installations and beyond.

Matt Melksham

Matt Keane

Ultra marathon runner who heads up our Crediton office and is passionate about building strong relationships with long standing clients.

Experienced accountant Matt helps SMEs, charities and not-for-profits with digital solutions, business advice, and tax guidance.

Stuart Pedlar

Ben Absalom

Digital Lead and cloud accounting expert, streamlining financial systems and delivering innovative solutions for diverse clients.

westcotts.uk

01392 288555

Ben enhances Westcotts’ digital services by using technology to improve client systems, specialising in owner-managed businesses while working with various clients.

info@westcotts.uk

SECTOR FOCUS: Sustainability

EXETER SCIENCE PARK: A DECADE OF INNOVATION AND GROWTH

As Exeter Science Park celebrates a decade since the completion of its first building, it stands at a defining moment in its evolution.

Over the past 10 years, this 64acre site - strategically located beside the M5 on Exeter’s outskirts - has grown into a thriving centre of excellence, attracting cutting-edge businesses at the forefront of science and technology.

Many of these companies are experiencing rapid expansion, driving innovation in life sciences, environmental technologies, digital advancements, and engineering. This month, the park’s appeal is set to grow even further with the opening of a new net zero carbon hotel, reinforcing its status as a dynamic business destination.

Established in 2013 and officially opened in 2015, Exeter Science Park has four shareholders: Devon County Council, the University of Exeter, East Devon District Council, and Exeter City Council.

Such it its growth over the last 10 years, that in 2023-2024 it contributed an incredible £50m gross value to the regional economy.

Today it has evolved to become a collaborative community with a thriving ecosystem of businesses and organisations working in an array of sectors. The Science Park Centre is at the heart of the park. It is a busy place, with a public café, co-working desks, event spaces, offices and labs. It’s where we caught up with Sally Basker, who was appointed chief executive of Exeter Science Park in 2017.

Sally says: “We’ve achieved so much, yet we are only part of the way along our journey to develop a science park

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which will stimulate a knowledge-based economy, delivering better jobs, higher productivity and economic growth for the region.

“We have built some vital partnerships and I feel proud of what we have done in terms of developing the park.

We are now poised for the next exciting phase of our development.”

Both the Ada Lovelace and George Parker Bidder buildings were net zero for carbon in their construction and are both EPC A+ rated for energy efficiency, contributing to the organisation’s sustainable vision. The park is the location of Devon County Council’s Park and Change Site, enabling commuters to choose sustainable methods of transport to continue their journeys into the city.

In addition, the park, the new hotel and Park and Change all have EV charging points. All of the Science Park’s buildings are equipped with cutting-edge energy-efficient technologies, something which is proving increasingly attractive to its tenants and businesses considering locating there.

Sally says: “Sustainability is at the heart of our growth plans. We place a strong emphasis on this, alongside our environmental responsibility, energy-efficient infrastructure, and initiatives promoting sustainable business practices with the focus on minimising the environmental footprint of the

Science Park.”

Businesses based at Exeter Science Park can access experts in residence, business mentors, networks and a range of events, workshops and seminars. With state-of-the-art labs, high-quality office spaces, and flexible leases that allow businesses to expand and relocate within the park, Exeter Science Park provides a dynamic environment for growth.

For many rapidly scaling companies, this adaptability is a key advantage. The new sustainable 142-room Zeal Hotel will further strengthen the Science Park as a go-to destination and the obvious synergies will bring even more choice and amenities for businesses and organisations based at the park, as well as those visiting the city.

Today, Exeter Science Park is a thriving hub of innovation, home to more than 45 organisations and businesses employing more than 700 people. As it embarks on the next phase of its ambitious growth, aiming to become a centre of excellence for 3,500 STEMM professionals by 2035, its impact on the region’s economy and innovation landscape is set to be transformative.

To find out more, or to enquire about office or lab space, contact Jason Buck, senior business development manager, on jbuck@exetersciencepark.co.uk www.exetersciencepark.co.uk

SECTOR FOCUS: Workplace Solutions

WAGSTAFF – TRANSFORMING WORKSPACES WITH INNOVATION AND EXPERTISE With over a century of experience, Wagstaff is the UK’s leading commercial office furniture and fit-out company, delivering exceptional workplace solutions since 1903. We work across both public and private sectors, providing tailored solutions for corporate offices, educational institutions, and blue-chip organisations.

Our Core Services • Workplace Consultancy – Strategies to enhance productivity, well-being, and efficiency.

• Furniture Solutions – Stylish, functional, and future-proof office furniture.

• Office Interior Fit-Out & Design – Transforming spaces with innovative design and expert craftsmanship.

• Reuse & Recycle Services – Sustainable solutions for responsible business practices.

• Business Relocation & Furniture Hire – Seamless transitions and flexible options for evolving workspaces.

Experts in Workplace & Learning Environments We specialise in creating dynamic and functional spaces for both corporate and educational settings. Whether it’s an agile office for a blue-chip organisation, a collaborative space for a start-up, or a futurefocused learning environment for universities and schools, we deliver solutions that align with evolving workplace needs.

As an approved supplier on leading public sector frameworks—UKUPC, NEUPC, HEPCW, NWUPC, LUPC, and SUPC—we ensure quality, compliance, and value. We also work directly with private sector clients, helping businesses optimise their workspaces with adaptable, high-performance furniture and interior solutions.

Let’s Build Something Great Together Bring your next workplace transformation to life. Contact Julie Fenn at j.fenn@wagstaffgroup.co.uk or call 07391 138 519 to discuss your project.

View our latest project installations, visit: www.wagstaffgroup.co.uk/projects/

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Exeter | Torquay | Plymouth | St Austell | Truro WE WANT TO BUY YOUR VEHICLE GET YOUR VALUATION TODAY Spring 2025 Chamber Profile

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SECTOR FOCUS: International Trade

PLYMOUTH LAW FIRM HOSTS FINNISH HONORARY CONSULATE

Photo Credits: John Allen Photography

Pictured: Markus Hippi (Press Counsellor, Embassy of Finland), Stuart Elford (Chief Executive of Devon Chamber), Neil Coleman (Thales), Nina Sarlaka (Inward Investment and Enterprise Manager, Plymouth City Council), Christina Tolvas-Vincent (Honorary Consul and Partner at Womble Bond Dickinson), Craig Moore (Partner and Head of the Plymouth office at Womble Bond Dickinson), Andrew Price (Thales), and Jukka Siukosaari (Ambassador of Finland) The Embassy of Finland in the UK is delighted to have announced the opening of a new honorary consulate in Plymouth, which will represent the South West of England (Devon, Cornwall, Hampshire, Dorset and West Sussex).

Ambassador Jukka Siukosaari joined Christina Tolvas-Vincent, Partner from international law firm Womble Bond Dickinson and the Honorary Consul, for the opening ceremony.

The consulate will play an important role in developing opportunities for Finnish businesses and deepening cultural and economic ties between Finland and the UK in the South West of England. It will also offer support for the local Finnish community in the region.

Ambassador Jukka Siukosaari emphasizes the importance of this opening in creating new connections between the two countries: “The UK is an important trading partner for Finland. Our new honorary consulate will build on the close relationship between Finland and the UK and contribute to making Finnish culture and businesses better known in Plymouth and the South West.

I look forward to seeing the results of this work and how it benefits both the UK and Finland.”

After the formal opening of the Honorary Consulate, which is based at international

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law firm Womble Bond Dickinson's offices at Ballard House, the Ambassador was taken by boat from King Point Marina to visit Thales and MSubs at Turnchapel and then visited the University of Plymouth, before leaving for Cornwall for a dinner of local produce.

The reception itself was attended by the Lord Mayor, the Deputy Lieutenant of Devon, business and education leaders, local authority representatives, and members of the Finnish communities in Devon and Cornwall.

Christina Tolvas-Vincent, Partner at Womble Bond Dickinson, has been the Honorary Consul since 2011 and comments on her newly expanded role: “It is truly an honour to represent the South West region as well as the firm on an international stage. Everyone is very excited for the partnership, and we all look forward to the opportunity to strengthen international relationships.”

Leader of Plymouth City Council Councillor Tudor Evans OBE says: “Tervetuloa Plymouthiin! We are delighted that Britain’s Ocean City is to host the honorary consulate and thrilled that we could give the ambassador of Finland a taster of what this city offers.

“Like Finland, our marine economy is huge. We have the greatest marine employment of any town or city in the UK – over 20,110 jobs and our marine innovation sector is leading the way in areas such as

autonomous vessels.

“We also have world-class cultural sector and three universities here, so I am sure there’s plenty of opportunities to explore closer ties with our friends in the north.”

Honorary consulates, such as that in Plymouth, augment Finland’s network of diplomatic missions, made up of embassies, consulate generals, consulates and other liaison offices. Honorary consuls are private individuals who take care of their tasks on a part-time basis without remuneration.

Together with diplomatic missions, an honorary consul promotes economic and cultural relations between Finland and the country in question, and takes part in strengthening Finland’s image abroad.

An honorary consul can advise Finnish companies, for instance, in obtaining information about local business culture and in finding cooperation partners.

Christina Tolvas-Vincent (Honorary Consul and Partner at Womble Bond Dickinson), Jukka Siukosaari (Ambassador of Finland), Stuart Elford (Chief Executive of Devon Chamber), and Craig Moore (Partner and Head of the Plymouth office at Womble Bond Dickinson)

SECTOR FOCUS: Marketing

CHALK & WARD DELIVERS NATIONAL CAMPAIGN TO REVIVE TOURISM IN THE ENGLISH RIVIERA “We are excited to work with the ERBID company to bring a fresh perspective to promoting the English Riviera, ensuring we drive visitors to the area so it remains a vibrant and cherished location for years to come.”

- Client Services Director Gemma Boss

Devon-based marketing agency Chalk & Ward has won a prestigious national pitch to support the destination marketing for the English Riviera Bid Company (ERBID).

The agency’s innovative strategies, expertise in integrated digital performance and sharp creative concepts were key factors in their selection, as the English Riviera looks to reinforce its position as a premier tourist destination on the national stage.

With its breathtaking coastline, charming villages, and cultural heritage, the English Riviera has long been a jewel in the UK’s tourism crown.

Chalk & Ward client services director, Gemma Boss, explained: “We are excited to work with the ERBID company to bring a fresh perspective to promoting the English Riviera, ensuring we drive visitors to the area so it remains a vibrant and cherished location for years to come.”

implementation of a robust, multi-channel approach that integrates traditional advertising with innovative digital solutions.

The agency plans to use a dynamic mix of digital advertising, social media outreach, influencers, and data-driven platforms to captivate audiences and encourage tourism to the region.

A primary focus for the campaign is the launch of digital TV advertising in key national locations. As streaming services continue to dominate viewer habits, targeted television advertisements on ITVX and Sky AdSmart will serve as a cornerstone of the campaign.

These tailored ads will bring the beauty, fun and allure of the English Riviera directly into viewers’ homes, inspiring them to book their next holiday to the region.

High-impact, digital outdoor billboards and displays in shopping centres and bus stations will further increase awareness

Chalk & Ward Managing Director Alister Tickle and Client Services Director Gemma Boss

English Riviera.

“We want to create a sense of excitement around the English Riviera as a must-visit destination, perfect for both families and adults looking to escape their everyday.”

Chalk & Ward said the campaign will

demonstrate the importance of effective campaign planning and how a mix of targeted strategic media and impactful creative can place the English Riviera firmly on the map for travellers in the digital age.

“We are excited to work with the ERBID company to bring a fresh perspective to promoting the English Riviera, ensuring we drive visitors to the area so it remains a vibrant and cherished location for years to come.”

Gemma added: “We are confident our innovative, digital focused campaign will help re-define destination marketing for the South West, helping to bring visitors to Torbay. ERBID is making a significant investment in marketing

designed to elevate the region’s visibility and we are proud to be using a range of digital techniques, to ensure its appeal resonates with modern travellers.”

Chalk & Ward’s campaign launches this month [February] and will see the

and effectiveness of the campaign. These placements will deliver visually compelling messages to audiences on the go, strategically aligning with high-traffic areas to ensure maximum exposure.

The campaign will also utilise programmatic advertising using platforms like StackAdapt.

This enables Chalk & Ward to maximise the reach across the open internet, using a fully connected, integrated approach. The use of sophisticated data analytics ensures these advertisements will be strategically targeted to those most likely to visit.

Alister Tickle, Chalk & Ward’s managing director and creative lead, enthused: “Along with our integrated digital strategies, our dynamic and impactful creative showcases the juxtaposition between people’s everyday lives and the excitement and fun of a holiday in the

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SECTOR FOCUS: Finance

THE VALUE OF EXTERNAL AUDIT FOR SMES: CREDIBILITY, BEST PRACTICES, AND FRESH PERSPECTIVES External audit can be a daunting prospect for small and mediumsized enterprises (SMEs). But the benefits of having an independent perspective are far-reaching for growing firms. Adam Croney, Partner at Westcotts Chartered Accountants and Business Advisers, looks at why.

SMEs are the driving force of the South The benefit our audit service can bring surround themselves with others who think West, powering our local economy across just is that we can share examples of things like them and agree with their business about each and every sector. that work well in very different sectors. For decisions. It takes a brave person to surround Some of those firms have been generations instance, a tech firm may well be up against themselves with people that will challenge in the making, others are just starting out. the same challenges as a manufacturing them - but that can be powerful. Through But whatever the nature of the business, business. Both businesses could be dealing external audit, we’re able to help SME owners transparency is key, and audit is a way to with issues surrounding resourcing, staffing see the blind spots and mitigate risks. achieve that.

Here at Westcotts, Some SMEs our partner-led have to go through approach to audit an audit because and assurance covers “If you’ve got a business that’s voluntarily choosing to have they meet two of a wide range of an audit, that business is going to seem that much more the three required engagements and attractive to someone who’s offering finance.” thresholds on can be tailored to the turnover, assets individual needs of and staff numbers. your organisation.

Other SMEs might or marketing. be thinking about going through the audit Through audit, we see these common process voluntarily. challenges up close and can share what In each case, audit can provide assurance works well. that everything is ok, whether that’s to shareholders, stakeholders, customers, It brings a new perspective suppliers and potential lenders.

There are huge benefits to be gained There’s a credibility - even in family from having that external perspective. I businesses - that comes from showing that understand why audit can be a daunting you’ve opened yourself up to a certain level prospect.

Sometimes, you get people in SMEs of scrutiny. who are in a finance role where finance is If you’ve got a business that’s voluntarily not their profession.

They might have this choosing to have an audit, that business is sense of, gosh, I’m going to be asked a load going to seem that much more attractive to of questions, but what if I don’t know the someone who’s offering finance. The lenders answers? are able to see that the owner takes the Other SMEs might be small, close-knit and robustness of the firm’s finances seriously built on trust and audit can feel as though because they’re voluntarily choosing to incur somebody is being brought in to check up an additional cost to get that kitemark on on them.

There can be a perception that the their accounts. process can feel a bit adversarial but that’s never the intention.

Audit can highlight best practices Our advice is honest, it’s friendly and we’re In my role, I’ve worked with tech firms, telling people what they need to hear, not farmers, manufacturers, service-based what they want to hear. businesses and everything in between. What In my 15 years in this role, I’ve learnt that I’ve learnt is that owners know their business you can throw lots of buzz terms around, really well. you can call us ‘trusted advisers’ or ‘critical Adam Croney What they don’t know are hundreds of friends’, but, in reality, this is about having a other businesses. Audit is a chance to tap into relationship where you really get under the and share best practices to see how financial If you would like more information or skin of a business. processes and controls compare. support, email adam.croney@westcotts.uk It’s easy to get comfortable. People often

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SECTOR FOCUS: Finance

SOUTH WEST EMPLOYERS “UNPREPARED” AS REAL-TIME BENEFITS-IN-KIND REPORTING LOOMS Employers in the South West have less than 13 months [from March 2025] to prepare for compulsory HMRC reporting on payroll expenses and benefits-in-kind.

“This is going to cause a serious administrative headache to employers – many are unprepared,” warned Michael Hesketh at UK top 10 accountancy and advisory firm Azets.

“Given the clear scope for reporting mistakes, it might be best for employers to introduce voluntary payrolling from the tax year 2025/26 to iron out any teething problems before go-live in the new tax year 2026/27.

“We are talking about people’s taxable income here – it is not a matter which employers can duck out through ignorance or disinclination; the train is hurtling along the track.

Michael Hesketh “HMRC wants expenses and benefitsin-kind on payroll declared in the digital employers were “reasonably confident” but Announcements in the Autumn Budget moment, as it were, from April 2026; a may need further help and support, with 20% confirmed that the mandatory payrolling of collection of income tax will be in real-time, confident they know what to do and just over beneficial loans and living accommodation usually every month, rather than once a year.”

11% stating they needed assistance because will be delayed beyond April 2026 but it Employers must report expenses and they were “not at all prepared”. will be possible to report these benefits benefits-in-kind, such as company cars and Michael added: “The key question for on a voluntary basis from April 2026. All private medical insurance, to HMRC every employers is whether their payroll software other benefits will be subject to mandatory year in a P11D form. payrolling.

The employer pays Class 1A National Example: “The employer pays class 1a national insurance of 13.8%, Rising Insurance of 13.8%, If a benefit-in-kind to 15% in 2025/26 on the benefit value, and the employee has with a monthly value rising to 15% in to declare that on their tax return so it is assigned to their tax of £120 is included in 2025/26 on the code for them to pay tax on that element.” benefit value, and the payroll, this will the employee has to result in a basic rate declare that on their taxpayer employee tax return so it is paying tax on the assigned to their tax code for them to pay tax will be user-friendly and capable of dealing benefit of £24 and the employer paying £18 on that element. with real-time reporting in relation to this in Class 1A NICs in real time (based on the Trepidation from businesses about the wholesale change – they will need to know in increased rate of employer NICs of 15%). impending changes was evident in a special advance about expenses and benefits-in-kind Azets webinar on preparing for mandatory going through the books, whereas on the payrolling of benefits-in-kind – nearly 570 current reporting system, they can look back employers attended, with 50-plus questions over 12 months to see what the costs were.” asked.

There are two things you cannot do via Azets’ webinar poll, with responses from payroll voluntarily at the moment, Michael the majority of attendees, showed that nearly said. half were considering implementation on a These are beneficial loans, including voluntary basis from this April, with nearly overdrawn directors’ loans accounts and 36% holding off until mandatory introduction living accommodation provided to employees and 14% already on payroll.

– these remain reportable on a P11D form at Asked if they feel prepared, nearly 69% of the end of the tax year.

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SECTOR FOCUS: Motoring

A WEEKEND WITH THE JAECOO 7 A Bold New Contender in the SUV Market Devon Chamber of Commerce CEO Stuart Elford test-drives the new Jaecoo 7 from Vospers

Photo Credits: Aseel Zreek

On The Road Model: Jaecoo 7 SHS Price: £35,065 Engine/Drive: 1.5 Auto 204 BHP 525 Nm TORQUE 0-62 etc: 8.5 seconds EV Range: 56 MILES CO2: 23g/km 20 MINUTE FAST CHARGE 30-80%

When Amy from Vospers offered me the chance to test-drive the Jaecoo 7 for the weekend, I must admit that I had never heard of the brand.

But when I arrived at the forecourt and saw it in person, with its bold look and striking presence, I was interested to step in and see how it handled on the roads of Devon.

Jaecoo is a new brand entering the competitive SUV market, and the Jaecoo 7 is a plug-in hybrid that I drove claims never to deplete its battery. It is also available as a Petrol 2WD and a Petrol AWD. The plug-in hybrid offers an EV range of 56 miles and a total range of 745 miles - making it a practical option for both everyday commuting and longer road trips.

First Impressions

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At first glance, the Jaecoo 7 certainly makes a statement. It has the presence of a Range Rover, with angular lines and a Jeep-like bonnet, giving it a rugged yet sophisticated appeal.

Stepping inside, I was immediately impressed by the spacious cabin and the elevated driving position, which offered excellent visibility over the long, sculpted bonnet.

The model I had for the weekend was the Jaecoo 7 SHS, which I’m told comes in just one trim level - Luxury. Like Tesla and other premium brands, there aren’t many optional extras because it already comes packed with features. Heated and cooled front seats, a heated steering wheel, a panoramic glass sunroof, and a Sony 8-speaker sound system

Spring 2025 Chamber Profile

all come as standard. There’s even an electric memory seat function and, for pet lovers like me, a parking air conditioning system - ideal for keeping my dog, Charlie (the Chamber’s Wellbeing Officer), comfortable while I popped into the shops. The boot was more than spacious enough for him and, as our photos will show, even my photographer!

Driving Experience Lauren from Vospers walked me through the controls, which are almost entirely operated from a massive 14.8-inch portrait touchscreen in the centre console.

There’s also a screen in front of the driver for essential information and a useful heads-up display (HUD).

Driving the Jaecoo 7 was a breeze. The car feels solid yet smooth on the road, offering a refined, almost effortless “wafting” experience.

The advanced technology includes a 360-degree 3D camera system and parking sensors, making tight spots easy to navigate.

But don’t be fooled—this isn’t just a comfy cruiser. Put it in Sport mode, and it suddenly becomes quick, nimble, and sure-footed, handling the Torpoint twisties with confidence. The powerful brakes also inspire trust, stopping the car with impressive efficiency.

One moment of comedy (or mild embarrassment) came when

SECTOR FOCUS: Motoring I parked on wet grass on the Moors to take some photos. I had the front-wheel-drive version, and let’s just say, I should have thought twice before pulling onto soft ground with a heavy hybrid.

A big thank you to the Royal Navy

engineer who happened to have a tow rope in his van - lesson learned!

If you’re looking to take the Jaecoo 7 off-road, then the AWD version is certainly the one to go for.

The Tech Factor The level of technology packed into this car is astounding. From customisable ambient lighting that pulses in time with the music to driver assistance features that keep you safe on the road, it’s clear that Jaecoo is targeting a tech-savvy audience. My 27-year-old lodger and Chamber photographer, Aseel, was so impressed that she declared I must buy her one once she finishes her PhD! That probably tells us a lot about the brand’s appeal to younger drivers.

The Value Proposition The Jaecoo 7 isn’t just about luxury and tech - it’s also incredibly affordable. Starting from just £29,435 (£35,065 for the model I tested), it certainly offers a lot of car for the money. Vospers offers a leasing deal for £409 per month (including VAT) based on a four-year term and 8,000 miles per year.

And what about reliability?

Some might hesitate to take a chance on a new brand, but Jaecoo is clearly confident in its

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product, offering an impressive 8-year battery warranty and a 7-year, 100,000-mile vehicle warranty.

unforgettable weekend with this fascinating new addition to the SUV market!

Final Thoughts The Jaecoo 7 is practical, reliable, cost-effective, and well-equipped. If you’re looking for a modern plug-in hybrid that delivers impressive value and advanced technology, it is definitely worth considering.

A huge thank you to the lovely team at Vospers for an

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CHAMBER SOCIAL DIARY

CHAMBER SOCIAL DIARY Pictures from this quarter’s Devon Chamber and member events

Plymouth Argyle vs. Millwall What a February it was for Plymouth Argyle Football Club - and we were there to watch it! After knocking Premier League leaders Liverpool FC out of The Emirates FA Cup, the Greens claimed a stunning 5-1 victory over Millwall Football Club to boost their Championship survival hopes. Stuart and Clare represented our Chamber team at Home Park Stadium as guests of Optimising IT, who were the Programme Partners - a huge thank you to James Cater and Bradlei Davidson for inviting us. It was also brilliant to have a picture with two-goal hero Ryan Hardie, who was named Westcotts Chartered Accountants & Business Advisers’ Man of the Match.

A Random Act of Kindness from Exeter A wonderful surprise for Random Acts Of Kindness Day on 17 February when these delicious brownies arrived at our Chamber HQ - courtesy of One Voice Media and Cake or Death. Thank you so much to Lisa and the Exeter team.

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CHAMBER SOCIAL DIARY

Mid Devon Business Expo Clare Baker represented the Devon Chamber at the Mid Devon Business Expo, catching up with some of our brilliant members and meeting lots of new innovative businesses. This fantastic free event offered exhibitors a platform to showcase their products and services, and build and develop new business partnerships. It was also a great opportunity to explore the new state-of-the-art Cotie Business Innovation Hub in Tiverton (part of Petroc Official) which is designed to provide advanced technology-based facilities for Mid Devon’s SMEs.

Crunchy Breakfast: People & Skills Special A fantastic morning at Crowne Plaza Plymouth, with a full house sharing their challenges and top tips at our Crunchy Breakfast: People & Skills special. Thank you to everyone who joined us, especially our superb panelists: Kevin Booker, Train4Tomorrow Skills Bootcamps; Simon Taylor, University of Plymouth; Ruth Gawthorpe - Leading The Smart Working Revolution; Matt Keane, Westcotts Chartered Accountants & Business Advisers; Léa Guzzo, EDI Consultant; and Melody Fisher, BD.

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CHAMBER SOCIAL DIARY

Net Spinning A fantastic turnout at YMCA Plymouth for our first Net Spinning session of 2025. Everyone who joined us was set up and raring to go after a great workout and authentic conversations. Our next session is on 23 April.

A special treat from Flapjackery A huge thank you to the wonderful team at Flapjackery - and a special shout-out to Yasmin Baker - for dropping off this delicious selection of flapjacks to our Devon Chamber HQ. We’re not saying you’ve taken the cake as Kirsty’s favourite new member... but you’re definitely in the mix!

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Spring 2025 Chamber Profile

CHAMBER SOCIAL DIARY

Big Creative UK Summit Excited to be exhibiting at the Big Creative UK Summit with Creative UK at the University of Plymouth and Arts University Plymouth. A fantastic turnout to celebrate the creativity in the South West and its ability to drive innovation and growth across sectors. Great to see so many Chamber members - including Pushed, Real Ideas Organisation and Different View - and also catch up with John Brown, CEO of Cornwall Chamber of Commerce.

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CHAMBER SOCIAL DIARY

Introduction to Making Your Business Digitally Net Zero A gloriously sunny (albeit chilly!) morning at Boringdon Park Golf Club for our ‘Introduction to Making Your Business Digitally Net Zero’ event, in partnership with Cosmic and Business Information Point. Brilliant insights from Neil Jory and Adrian Vince about how AI can be used to help businesses become digitally net zero.

Green Networking Wonderful to be back at Dartmoor Zoological Society for our latest Green Networking event. As well as getting another opportunity to explore this incredible venue, we also heard from some superb guest speakers including David Gibson, CEO at Dartmoor Zoo; Dr Marie Hale, MLA College; Steve Warren-Brown, MD at YGS Landscapes Ltd; and Steve Bolt, Director at BCR Associates. Thank you to our event partners, YGS Landscapes and BCR Associates.

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Spring 2025 Chamber Profile

CHAMBER SOCIAL DIARY

Meet Plymouth Venue Showcase Event Fantastic to connect with so many amazing businesses during January’s Meet Plymouth Venue Showcase Event at Home Park Stadium and find out more about the fantastic range of venues and suppliers on offer. Thank you to Plymouth Argyle Football Club and Destination Plymouth for being such superb hosts.

Devon Networking A selection of our favourite pictures from our most recent Devon Networking event at Mercure Paignton. These events are a fantastic opportunity to take part in informal networking over refreshments and enjoy the wonderful facilities offered by some of our region’s most brilliant businesses. Huge thanks to everyone who joined us.

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CHAMBER SOCIAL DIARY

Brands Match What an incredible morning at beautiful Bovey Castle for Brands Match. Our Chamber team took so many pictures here are some of our favourites. Thank you to our event partners, Boosters Limited, and to everyone who joined us - we hope you enjoyed it as much as we did! And a special shout-out to our fabulous hosts particularly Mel Pascoe and Dean Gunston, together with their brilliant Bovey Castle team.

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Spring 2025 Chamber Profile

CHAMBER SOCIAL DIARY

A visit from our Lifetime Achievement winner It was a real pleasure to welcome our Devon Chamber Lifetime Achievement Award winner, Dr Graham Stirling CBE, to the office in January to proudly show off a photograph of him and his family which was presented to him by his sons. Jay Stone was on hand to capture this wonderful image - as well as the moment when Graham realised he had won at last year’s ceremony, which made for a fantastic cover on our summer edition of Profile. This accolade is a celebration of not only Graham’s extraordinary career but also his enduring legacy of excellence, integrity, and generosity.

FareShare South West visit Stuart Elford paid a visit to the FareShare South West warehouse to find out firsthand about the amazing work they do distributing food to charities across the region. Great to catch up with Shelley Wright (Director of Partnerships & Business Development), Georgina El Morshdy (Volunteer Coordinator) and Derek Wood (volunteer).

City Conversations There was a warm welcome from sunny Sutton Harbour in Plymouth when we held our first City Conversations of 2025. Great to have so many people joining us at Foot Anstey to hear from some brilliant guest speakers including Eifion Jones, Plymouth and South Devon Freeport; Karen Blake, Plymouth City Council ; Raphaël Lorgeré, National Highways; Paul Nicholls, Recycle it Global Ltd; and Neil Jory, Business Information Point.

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CHAMBER SOCIAL DIARY & EVENTS DIARY

‘In Conversation With…’ Woody from Bastille We kick off Season Five of ‘In Conversation With…’ with a special guest - Devon’s very own rock star, Chris Wood (aka Woody from chart-topping band Bastille).

In Episode One, produced at Fresh Air Studios and supported by Westcotts, Woody talks to Stuart Elford about his journey from being a Plymouth schoolboy to becoming the drummer of a globally successful rock band. He also discusses avoiding the pitfalls of fame, remaining grounded and his love of Plymouth Argyle Football Club.

But is it too late for Stuart to also become a rock ‘n’ roll star…?

Also in this episode, the 60 Seconds Charity Pitch spotlight falls on Plymouth Hub. Listen to all our podcasts at devonchamber.co.uk/podcast

DATES FOR YOUR DIARY Bites of Wisdom 24 April 2025 Held every other month, we’ll be visiting exciting venues across Exeter for a delicious lunch and to hear from interesting and insightful speakers on a range of topics that can add value to your business.

Crunchy Breakfast: Winning Business, Social Value and Procurement 24 April 2024 Join us for our fantastic breakfast and networking event with topics you can bite right into. These events are in the form of panel Q&A’s with plenty of opportunity to ask questions and debate the hot topics of the day. Our first session of the year will be themed around People and Skills, where our panellists will be able to share top tips and discuss shared challenges.

30 Under 30 Networking 29 April 2025 Are you a young professional looking to connect with like-minded peers, or perhaps you’re eager to learn how to better support the next generation in the workplace? This is the event you’ve been waiting for! Join us for this fantastic event at the vibrant Moxy Hotel in Plymouth.

City Conversations 8 May 2025 There’s no better way to start your working day than by spending a morning at Foot Anstey in Plymouth with like-minded business individuals while networking over a delicious breakfast. City Conversations is the Devon Chamber’s flagship breakfast event for senior business leaders on our Networking Booster membership or above.

Coffee in the City 15 May 2025 Meet-ups take place every other Wednesday from 8.30-9.30am at different venues across Exeter. This time we’re at The Ivy! Whether you’re cycling, walking or running into the office, stop off and join the Exeter Chamber team on your way. All businesses welcome, so spread the word but make sure to RSVP first!

DEVON BUSINESS AWARDS 16 May 2025 Nominations are now open for our 2025 Devon Business Awards. Our glittering ceremony will return to Crowne Plaza Plymouth where we will again be honouring and celebrating the county’s leading entrepreneurs and businesses of all sizes and sectors, as well as our 30 Under 30 rising stars. There are plenty of ways to get involved and support our Chamber Awards - find out more here: https://devonchamber.co.uk/chamber-awards/

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Spring 2025 Chamber Profile

CHAMBER PEOPLE

Last Word: Katie Salter leads on events and communications for Exeter Chamber, now part of Devon Chamber, and is a Senior Account Executive at One Voice Media, an Exeter-based PR and marketing consultancy and core delivery partner to the Chamber.

What do you do and why do you enjoy it?

I joined Exeter Chamber three-and-a-half years ago and oversee the Exeter Chamber communications across all platforms and manage many of the Exeter Chamber events, including Coffee in the City, Bites of Wisdom and Thirsty Thursday, meaning I get to meet an extraordinary variety of people. Each day is different at the Chamber and one of my favourite aspects is getting to visit so many interesting venues around Exeter.

What inspires you?

Working in a collaborative environment as I love to hear lots of diverse ideas and perspectives.

What drives you?

I love the satisfaction of seeing an event come together successfully.

Where do you see the future of your organisation?

Looking ahead, I see the Chamber remaining at the heart of Devon’s business community, whilst offering more services and expanding to represent, connect and support even more organisations. With initiatives like NextGen, I see the Chamber doing even more to support the next generation of business leaders in Devon.

What’s the best advice you’ve ever been given?

Focus on progress, not perfection.

If you could sum up your CV in one word, it would be...?

Versatile When it comes to business, do you follow head or heart?

I’d say a blend of both is essential. The head brings strategy, practicality, and logic, whilst the heart brings passion, creativity and intuition.

Describe yourself in five words Thoughtful, diligent, reliable, creative and organised.

How do you balance life and work?

I find a balance through prioritisation and writing a to-do list every day as that means I’m able to be more productive and therefore switch off at the end of the day.

What’s your favourite quote?

“Don’t be afraid to fail - if you don’t try, you fail by default” Who has been the greatest influence on you?

I’d say my greatest influences are my family, friends and the team at Exeter Chamber. I also look up to Taylor Swift and the way she uses her platform to support various causes as well as her approach to her career and her willingness to stand up against the larger forces in the music industry.

What are you most proud of?

One of the things that I’m most proud of is being part of the team that delivers the Summer Bash. It involves a lot of planning, attention to detail, and a clear vision but the event has grown so much over the last three years and each year brings something new.

It’s a true celebration of the Exeter business community.

NEW MEMBERS A WARM WELCOME TO OUR NEW MEMBERS FROM ACROSS DEVON Accountancy Learning www.accountancylearning.co.uk ASC Finance For Business www.asc.co.uk/business-finance/devon/ Attain Zero Ltd Attivo www.attivo.co.uk B-SAFE FIRE PROTECTION LTD Ball Bubbas Bamboo Growth Ltd www.bamboo-growth.co.uk Bauer Media hellorayo.co.uk/greatest-hits/plymouth/ Beagle Media Ltd www.beaglemedia.co.uk Beckhalina Fashion Design beckhalina.co.uk Belmontrees LTD www.belmontrees.com Brow Envy Plymouth Burton Reid Associates Limited www.burtonreid.co.uk Business Partnership www.business-partnership.com Cerashield UK Limited www.cerashield.co.uk Dartington Trust www.dartington.org/ Denholm Industrial Services www.denholm-industrial.com Devon County Agricultural Association devoncountyshow.co.uk Driver Hire Plymouth & Cornwall www.driverhire.co.uk/office/plymouth/

Environmental Drone Services Ltd www.environmentaldroneservices.com FareShare South West faresharesouthwest.org.uk/ Fear Free www.fearfree.org.uk/ Find A Way Communications findawaycommunications.com Flapjackery Ltd www.flapjackery.co.uk FND Friends fndfriends.com GK Creative www.gk-creative.com Gym Bubbas www.gymbubbas.co.uk Happy Crab Lets Limited HIT Training hittraining.co.uk HONEYLAND FAMILY LTD honeyland.uk/ Hydrotech James Stoner www.jaystone.co.uk Kaizen Summit kaizen-summit.com Kendall Kingscott www.kendallkingscott.co.uk MDBI South West Ltd www.mdinteriorsdevon.com Passfield Data Systems Ltd https:passfield.co.uk

Paul Stevenson Consulting paulstevenson.consulting/ Peninsula Coaching alanchatting.com Planet Earth Games Trust planetearthgames.org/ Premier Financial Planning Ltd pfp-ltd.com Primus Passus Consulting Limited www.primuspassusconsulting.co.uk Probal.Global Pyramid AV Limited http://pyramidav.co.uk South West Grid for Learning Trust swgfl.org.uk/about/ SPS Marketing www.spsmarketing.co.uk Stuart Ash Mortgage Services Limited http://www.stuartashmortgageservices.co.uk The Mole Resort www.themoleresort.co.uk The Play Company International LTD Thompson and Jackson Solicitors LLP www.thompsonandjackson.co.uk Time4Good itstime4good.com WayMakers Devon Webcliq cic webcliq.com West Country Women Awards CIC

Spring 2025 Chamber Profile

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