CASE STUDY: SUPABARN
ABOUT SUPABARN
Supabarn is a family-owned supermarket chain operating in the Australian Capital Territory and New South Wales. Established in 1991, the chain now owns a total of 6 stores. Supabarn is committed to providing the freshest possible products and actively supports the local community by prioritizing locally sourced goods and maintaining a community-oriented approach in its business practices. Supabarn installed the first Consillion Cash Recycler a decade ago and now has six devices distributed across all stores. The implementation of these devices has streamlined cash reconciliation processes, making them more efficient and traceable across all locations. This innovation supports Supabarn’s commitment to providing exceptional service by reducing the time staff spend on cash management tasks, and allowing them to focus more on customer service and operational excellence.
“We have been using these machines for almost 10 years and have seen significant savings across our business. Not only have we reduced staff costs, but we have also minimised concerns about employee theft. We find Consillion’s service and support to be highly responsive and helpful whenever issues arise.”
Danielle Houston
Financial Controller
Supabarn, ACT & NSW
THE CHALLENGES
Before the implementation of the cash recycler, Supabarn faced several challenges, including discrepancies in cash handling, concerns about security and theft, and the significant time spent on cash management and reconciliation. These issues consumed a considerable amount of time for managers and staff, detracting from customer service. Supabarn also aimed to streamline their cash processes during the start of the day, end of the day, and shift changes to save time and reduce unnecessary labor costs.
ACHIEVED OUTCOMES
Increased operational efficiency, reducing and reallocating time spent on cash
Improved security. Reduced internal theft and cash discrepancies
Reduction of time spent in reconciliation
OUR SOLUTION AT SUPABARN STORES
Supabarn addressed these challenges by implementing two different Consillion Cash Recycling Solutions tailored to the specific needs of each store. The RCS800/HCM solution was installed in larger stores with higher cash volumes, while the RCS402/504 solution was deployed in stores with smaller to medium cash volumes. Each store positioned its cash recycler at the front, near the registers, for easy access.
With these solutions, Supabarn has reduced discrepancies and the risk of theft, significantly enhancing security. The implementation has also provided cash visibility across all stores, simplifying the reconciliation process and saving valuable time. The time gained at the beginning and end of the day have led to substantial labor cost savings, and allowed managers and staff to reallocate their time towards customer service and more critical tasks.
Instant cash visibility across the 6 Stores
“Deploying the Consillion Cash Recycler has significantly reduced start and finish times, decreased discrepancies, and allowed store managers to spend more time on the floor. Consillion’s Software enables real-time safe audits across all stores, simplifying reconciliation and providing instant cash visibility”
CASE STUDY: SPUDSHED FRESH FOOD MARKET
ABOUT SPUDSHED
Spudshed Fresh Food Market is an independent Western Australian family business operating 17 stores. The business was founded in 1960 as a market garden and in 1998, Tony along with his brothers opened their first Spudshed store. Together with their sons, they are still actively involved in the day-to-day operations of their farms and stores. Spudshed offers a wide variety of fresh produce, as well as meat, dairy, and grocery items. The majority of the fresh produce is sourced directly from their farms.
Spudshed has now installed six Consillion Cash Recyclers in their stores and will continue rolling out devices in the remaining stores in the coming months. The main reasons for investing in cash recycling were to reduce discrepancies and reconciliation time, streamline processes at the start-ofday, end-of-day, and shift change, and reduce labour costs.
“The Consillion Cash Recycler has freed up valuable manager time by shifting standard cash handling tasks to cashiers, allowing our managers and supervisors to spend more time on the shop floor. Furthermore, accuracy in conting has lead to less time being spent in reconciliation”
Garth
Steinbach Commercial Manager Galati Group, WA
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Streamline processes at:
Start-of-day, End-of-day, and Shift change
Reduce labour cost and reallocate staff hours
ACHIEVED OUTCOMES
Operational Efficiency - Time Savings
Reduction of CIT Costs
Reduce discrepancies and reconciliation time
Minimise CIT visits to the stores
Reduction of Time Spent in Reconciliation
Cash Visibility across the 6 Stores
OUR SOLUTION AT SPUDSHED
The RCS402+SDM504 Cash Recycling solution has been installed at the front of the Spudshed stores where the service desk is located. This has reduced cash movement in the stores and the time spent on cash handling tasks, allowing managers and supervisors to reallocate their time and focus on customers and other more important tasks.
Reduced Cash Movement in the Store
“The Consillion team have a deep understanding of their product and the retail industry. Before buying the device, Adam visited one of our stores, mapped out our cash handling process at the time, and showed us what it would be like postimplementation. After seeing the benefits in our environment and realising the time we were spending on managing cash manually, investing in the cash recycler was an obvious choice. ”
CASE STUDY: IGA SANDSTONE POINT
ABOUT IGA SANDSTONE POINT
IGA Sandstone Point is a family-owned medium-sized supermarket that is owned and run by Andrew Cornett. The store is committed to supporting local producers, suppliers and charities, and it takes pride in providing its local community with a wide range of high-quality and affordable grocery items.
The store’s main focus has always been on delivering excellent customer service and a unique shopping experience. To achieve this goal, the store is always looking for ways to enhance its operations. Recently, they installed the Consillion Cash Recycler, which has helped save time, improve efficiency, and free up floor space. As a result of the cash recycler, the store has undergone a complete renovation, removing the safe room and opening a bakery in that space, to enhance its current offerings and better serve the needs of its local customers.
LOCATION: Sandstone Point, QLD
POS LANES: 3
SOLUTION: RCS402/SDM504 Cash Recycler
“The Consillion Cash Recycler has significantly reduced the time it takes to count tills from 2 hours per day to just 10 minutes, and it only takes 30 seconds to dispense a float! It also helped us save 8 hours in reconciliation time per week, which means we now only spend 3 hours per week on this task. We no longer have to worry about counting money manually, and safe counting is no longer required.”
Andrew Cornett - Owner
IGA Sandstone Point, QLD
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Streamline processes at: Start-of-day, End-of-day, and Shift change
Expand shop floor space
Reduce labour cost and reallocate staff hours
ACHIEVED OUTCOMES
Operational Efficiency - Time Savings
Minimise discrepancies and reconciliation time
Improve security
Reduction of CIT Costs
Extended the Store’s Floor Space
Cash Visibility Across the Store
Security
OUR SOLUTION AT IGA SANDSTONE POINT
The Consillion Cash Recycler is placed strategically behind the registers to save time for the staff. This way, they don’t have to walk back and forth to the office, and with fewer disruptions, the front office staff can focus on customer service instead. IGA Sandstone Point has been able to save two hours per day in till counting, and eight hours in reconciliation every week, while also eliminating the need for safe counting.
“Thanks to the Consillion Cash Recycler, we removed the safe room and replaced it with a new bakery area. The device is very close to the registers, making all cash processes more efficient. We couldn’t be happier with this decision!”
CASE STUDY: RYAN’S IGA GROUP
ABOUT RYAN’S IGA GROUP
Ryan’s IGA started in 1979 serving the community of Ballarat North and has grown to 6 supermarkets and 2 liquor stores now serving Western Victoria. Ryan’s IGA pride themselves on being part of the local communities they operate in and offering their customers the choice of supporting local business and their local suppliers.
Ryan’s IGA Ballarat East store implemented an efficient and streamlined cash management system by utilising one Consillion Cash Recycler to support their 8 POS lanes. As a result of its succes, Ryan’s IGA installed the recycler in four other stores in Victoria.
“By introducing the Consillion Cash Recycler to our Ballarat East store, we not only reduced costs, but also created a seamless and enjoyable cash handling experience for our team. This success led us to implement the cash recycler across four other stores in Victoria.”
LOCATION: Ballarat East, VIC
POS LANES: 8
SOLUTION: RCS402/SDM504 Cash Recycler
Ben Ryan - Owner Ryan’s IGA Group, VIC
“Staff are no longer chasing change and the front-end supervisors are over the moon as they rather spend more time out on the shop floor talking to customers and providing the Ryan’s service they expect.”
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Streamline processes at: Start-of-day, End-of-day, and Shift change
Reduce labour cost and reallocate staff hours
ACHIEVED OUTCOMES
Operational Efficiency
Minimise discrepancies and reconciliation time
Improve security
Reduce CIT cost
OUR SOLUTION AT THE RYAN’S IGA STORE
The Consillion Cash Recycler is installed at the front of the Ryan’s IGA Ballarat East store, in close proximity to all 8 POS lanes. With the device, cashiers can dispense and top up their float within seconds, creating a smooth cash handling process that improves operational efficiency and enhances the customer experience.
Time Savings Security
Reduction of CIT Costs
High-Level Service
“With the Consillion Cash Recycler, we have been able to reduce our cash holdings and change orders, resulting in a significant reduction in our overall CIT costs.”
CASE STUDY: CHAPLEY GROUP
ABOUT CHAPLEY GROUP
For over 25 years, the Chapley Group has proudly served South Australia through their commitment to independent and locally owned supermarkets. With five stores in Adelaide and operating as part of the Foodland banner, the Chapley Group provides a unique retail experience to its customers, with fresh local produce, great food, and all quality brands.
STORE: Sefton Plaza Foodland, SA
POS LANES: 15+
SOLUTION: RCS402/SDM504 Cash Recycler
STORE: Saints Foodland, SA
POS LANES: 20+
SOLUTION: RCS402/SDM504 Cash Recycler
“After implementing the Consillion Cash Recycler into our Sefton Plaza Foodland store, we have seen important savings, including a drastic reduction in cash handling tasks and our CIT cost.”
Philip Funnell - Executive Manager Chapley Group Management, SA
“Due to our positive experience with the Consillion Cash Recycler at our other stores, we made sure to leave some space for the unit at our newly designed Saints Foodland store.”
Sefton Plaza
PRE-IMPLEMENTATION OBJECTIVES
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Streamline processes at:
Start-of-day, End-of-day, and Shift change
Reduce and reallocate staff hours
Minimise discrepancies and reconciliation time
Improve security in store and maximise staff accountability
Reduce CIT cost
OUR SOLUTION AT THE CHAPLEY STORES
At the Chapley stores, the Consillion Cash Recycler is installed at the service desk, making it more efficient to dispense, top-up, and deposit registers. In addition, the capacity of the Consillion Cash Recycler allows the Chapley Group to reduce the number of CIT visits, minimising costs and increasing savings.
ACHIEVED OUTCOMES
Operational Efficiency
Time Savings Security
Reduction of CIT Costs
High-Level Service & Support
“Our office supervisor is now free from cash handling tasks, streamlining our processes, reducing cost, and improving efficiency in-store.”
CASE STUDY: BAROSSA CO-OP
ABOUT THE BAROSSA CO-OP & BAROSSA MITRE 10
The Barossa Co-op is Australia’s largest and longest standing retail co-operative. It started in 1944 as a general store selling an array of goods and services from a single store in the main street of Nuriootpa. The Barossa Co-op has now evolved into an agglomeration of ten retail businesses deployed in and around an exceptional regional shopping centre.
Four of these ten retail business use
Consillion’s cash recycling devices, including Barossa Fresh, Barossa Home, Sportspower, and Barossa Mitre 10.
Barossa Mitre 10 uses one cash recycler to support their 4 POS at the front of the store and 3 POS at the trade desks. The cash recycler is located at their backoffice room for convenient staff access and security. POS LANES: 7
LOCATION: Nuriootpa, SA
SOLUTION: RCS402/SDM504 Cash Recycler
“With the Consillion Cash Recycler we no longer have to manually count cash, allowing us to streamline our cash handling processes across the store. In addition, Consillion’s partnership with Prosegur allows us access to same day value, and eliminates the need to visit the bank.”
James Baird - Finance Manager
The Barossa Co-op (Barossa Mitre 10), SA
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Streamline processes at:
Start-of-day, End-of-day, and Shift change
Reduce and reallocate staff hours
ACHIEVED OUTCOMES
Operational Efficiency/Time Savings
Minimise discrepancies and reconciliation time
Increase overall governance and cash control
Improve security
Same Day Value - Increase Cashflow
Security
Reduction of CIT Costs
High-Level Service & Support
OUR SOLUTION AT THE BAROSSA MITRE 10 STORE
The Consillion Cash Recycler is installed at the back-office of the Barossa Mitre 10 store. With the device, cashiers can now dispense and top up their float for the day and deposit the funds at the end of the day within seconds. Each transaction is also captured by the cash recycler, allowing Barossa Co-op to have full visibility and control of their cash while reducing CIT visits and costs.
Governance/Cash Visibility & Control
“Thank God we don’t have to manually count anymore!”
WHY CONSILLION?
WHY CONSILLION?
“We saw improvements immediately after implementing our cash recycler with the CashLantern dashboard, including a decrease in till discrepancies, CIT costs and time spent on cash reconciliation and manual cash counting, saving us 20 minutes per register shift.”
Stephen Faithful - Store Manager FoodWorks, QLD
“With the Consillion Cash Recycler, time spent reconciling and investigating discrepancies has reduced dramatically. Since the recycler always dispenses the correct float, there is no more miscounting of tills and staff have been more accountable. This alone has saved us 20 minutes every register shift.”
Claire Wingrave - Customer Service Manager
Seasons IGA Greenslopes, QLD
“The results of the Consillion Cash Recycler at our Sans Souci store were so impressive, we had to have one at our new store in Casey. Making cash reconciliation this easy and traceable will help us continue to meet the Supabarn customer service promise.”
Danielle Houston - Chief Financial Officer
Supabarn Group, NSW & ACT
“We were sold on the Consillion Cash Recycler due to the hardware and software features, as well as Consillion’s service presence in SA.”
Philip Funnell - Executive Manager
Chapley Group Management Services, SA
“After implementing the Consillion Cash Recycler at our IGA store, the benefits were immediate. We have seen significant time savings from our administration staff to manage cash levels across the business, including float/till preparation and end-of-day reconciliation, and a reduced banking frequency.”
Tim Burton - Owner Burton’s Supa IGA, VIC
“Consillion has efficient delivery and setup processes, and provide a quick response time for service calls.”
James Baired - Finance Manager
The Barossa Co-op (Barossa Mitre 10), SA
“As we already had a solution to manage cash, it was easy to transfer across to the Consillion Cash Reycler with its functionality being so user-friendly.”
Ben Ryan - Owner Ryan’s IGA Group, VIC
“The Consillion Cash Recycler was installed at my APCO / IGA store three years ago and the return on investment was under a year. The recycler is easy to use, reliable and incredibly accurate. I no longer need to manually count cash and can now reallocate my time on other core business tasks. It has also saved my employees time at their start and end-of-day shifts. Consillion provides first-rate service and support, and I highly recommend them to any business managing cash.”
Paul Armstrong - Director
APCO IGA Wodonga, VIC
SOME OF OUR CUSTOMERS
INDEPENDENT RETAILERS
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BACK-OFFICE CASH RECYCLING: SUCCESS STORIES I PAGE 7
BACK-OFFICE CASH RECYCLING: CASE STUDIES I PAGE 19
ADAM WRIGHT QLD/NT
E: adam.wright@consillion.com
M: +61 439 557 236
ANDRE GILEVITIS
VIC/SA/TAS
E: andre.gilevitis@consillion.com
M: +61 461 422 208
ADAM NOYCE NSW/ACT/WA
E: adam.noyce@consillion.com
M: +61 401 181 704
