



On behalf of the Canterbury Bankstown Chamber of Commerce (CBCC), I would like to extend a warm welcome to you as a member of our CEO for a Day program. We are delighted that you have decided to join us and are eager to work with you towards our common objective of promoting economic growth and development in the Canterbury Bankstown region and beyond.
At CBCC, we aim to provide a unified voice for the local business community and to advocate for their interests. We work closely with various stakeholders, including local councils, State and Federal Representatives, and community organisations, to address real issues that affect business growth in our region.
We are excited to introduce our "CEO for a Day" program, where you will have the unique opportunity to lead and mentor local youth. As the CEO for the day, you will have the chance to guide a group of young entrepreneurs as they develop their ideas, provide them with insights into your industry and life, and help them understand the life challenges and opportunities that lay before them.
By participating in this program, you will not only be sharing your expertise and knowledge but making a significant impact on the future of our community. We believe in the power of mentorship and are committed to providing young people with the resources and support they need to succeed.
We are confident that your participation in this program will be a rewarding and enriching experience, both personally and professionally. If you have any questions or need further information about the "CEO for a Day" program, please do not hesitate to contact us at ceo@cbchamber.org.au or 0416 012 747.
Thank you for considering volunteering with us, and we look forward to having you on board!
The CBCC Youth Committee comprises passionate and dedicated individuals committed to making a positive impact in our community. With diverse backgrounds, they bring a range of skills and talents to the table.
Our committee drives by mentorship, societal investment, and compassion. Sharing wisdom, we guide youth through challenges, while investing in education and growth to shape society's future. Personal fulfillment arises from witnessing youth development, passing on values that influence. Social responsibility prompts support for youth facing challenges. Empathy fuels empowerment. Recognising youth's innovation, we encourage their contributions. Strengthening communities relies on intergenerational collaboration. Leaving a legacy and aiding youth in adversity showcase compassion. Skill-sharing promotes young individuals' growth. Motivations are diverse, uniting generations in nurturing the future.
Sophie Najjarin CEO of ANATE Corporate Youth
Sophie Najjarin’s healthcare odyssey began in hospital trenches, evolving from a seasoned Registered Nurse to the visionary CEO of ANATE Corporate Group. With a Bachelor of Nursing and a Post Graduate Certificate in Perioperative Nursing, Sophie embodies a relentless commitment to learning
Leading ANATE to unprecedented heights, Sophie's dynamic leadership style blends passion, vision, and pragmatism. Beyond corporate milestones, she champions team empowerment and fosters an innovative ethos. A trailblazer in community engagement, Sophie believes in equal opportunities for all
A strategic thinker with an MBA under her belt since 2021, Sophie's transformative journey marks her as a visionary in healthcare. In 150 words, Sophie Najjarin emerges as a beacon of inspiration, shaping the future of healthcare professionals with dedication, vision, and an unwavering pursuit of excellence
Mercure Sydney Bankstown
Jack Hamilton, a leader in the hospitality industry, serves as the General Manager of Mercure Sydney Bankstown.
Jack embarked on his academic journey with a focus on aeronautical engineering after completing high school. However, a pivotal moment two years into his studies led him to discover his true passion the hotel industry.
With a nine-year track record in the hotel and accommodation sector, Jack has demonstrated successful leadership across hotel operations and business commercial strategy. His dedication to delivering exceptional guest experiences and his strategic acumen have been instrumental in his career progression.
As a proud local resident of the Canterbury Bankstown Area, Jack is deeply committed to supporting local businesses and giving back to the community. His newly appointed role as General Manager excites his passion for opportunity of community engagement
Ahmad Harb Founder of Avail Business Solutions, Workplace specialist,
Avail Business Solutions
Ahmad Harb is the founder of Avail Business Solutions, a boutique management consulting company that helps SMEs reach their full potential, focusing on hospitality and food manufacturing. Ahmad is driven by building brands, growing businesses, and taking people on the journey.
Before devoting his work full-time to Avail Business Solutions, Ahmad had the opportunity to serve as a General Manager at a hospitality group, with multiple restaurants and a production kitchen, employing 300 people.
Working with the organisation for almost 15 years, Ahmad experienced the different stages of growing a brand, from a small business to a medium one, while introducing the different functions, systems, and technology required to keep up with the growth. Ahmad also managed to experience the different functions of managing a successful business, including sales, marketing, food safety, supply chain, and others.
In addition to restaurants, Ahmad launched a retail brand under the same umbrella, introducing multiple sales channels including major retail.
Ahmad is an MBA graduate from Macquarie Business School and a Macquarie University Alumni. As a Bankstown local, Ahmad is driven by having an impact to the community, its business, and most importantly, its youth as they represent the future of the community.
David Fox
Associate Director Research & Technology, Workplace Specialist
Western Parkland City
David resides in western Sydney commencing a manufacturing career in the machining trade before moving into engineering through a vocational pathway. He later completed a mechanical engineering degree and Master by research at UTS.
The industrial strength of the Bankstown and Revesby areas kept him working in the area for more than three decades. He and his wife settled in the area in the late 1990s and have raised their three children here.
Through his career, he developed a deep connection with Western Sydney’s manufacturing ecosystem and its workforce While leading a local heavy engineering and manufacturing business, he developed an interest in working with schools on industry-led education and the skills necessary to support the digital transition of manufacturing.
These interested led to career pivot in late 2021 moving into NSW Government working on delivery of the new Advanced Manufacturing Research Facility being built in western Sydney. A position that allows him to connect his manufacturing enthusiasm and interest in STEM education with his volunteer roles at Bass High School and the CBCC Youth Committee.
Michael Everett Manager, Workplace specialist, MWLP
Michael Everett, Qualified Chef with a Bachelor of Business Double Major Marketing and Accounting.
I have worked in Kitchens around Australia and have had my own restaurant. I now work with young people transitioning into the working world.
I have a passion for seeing young people succeed and the company I work for helps
Founder Yatimba!
Sheron Sultan, motivated by her own experiences with adversity, has dedicated herself to empowering young individuals since 2010.
Beginning with volunteering at Youth Centres, she cultivated a passion for supporting youth. In 2020, Sheron introduced Afro Step™, blending intense exercise with African music to foster physical fitness and self-confidence. Expanding her influence, she established Yatimba!, a curriculum-based initiative designed to assist students transitioning from primary to high school. It focuses on enhancing their mental and physical well-being through engaging learning activities, collaborative storytelling, and rhythmic movement.
Her partnerships with organisations like Kids Giving Back demonstrate her commitment to diverse youth, while her involvement in the Canterbury Bankstown Chamber of Commerce Youth Committee underscores her dedication to community youth development. At Yatimba!, every child is encouraged to transform small steps into significant strides!
Charbel has been community-minded and dedicated since he was young, interested in giving back to the country he loves by joining the 307 (Bankstown) Australian Airforce Cadets when he was 13, and staying until he was promoted to Cadet Flight Sergeant,
Cadet Executive Officer at 18, where he left to become an Australian Army Reservist Receiver of the 2013 Bankstown City Council’s Young Citizen of the Year and the 2019 FL TLT T.G. Phillips NCO Award, Charbel tackles roles of leadership head-on by signing himself up for roles such as being a Peer Support Leader back in his High-school years.
Now currently studying part-time at WSU on Bachelors of Business in Management and International Business while working at ANATE as a Administrator and Customer Service, part-time at the Entertainment Park and maintains as an active Reservist, Charbel keeps himself busy as he takes each day to its fullest potential. As a currently studying university student, Charbel brings an irreplaceable perspective to the Youth Committee to ensure youth’s voice is represented and heard.
On his rare days off, Charbel enjoys a few games of soccer with his mates, or walking the family dog Charlie around Canterbury Bankstown.
The CBCC takes working with children seriously, so this handbooks is a guide to how to engage with children and how to meet the objectives of the program.
Copyright is a collection of rights in certain creative works such as text, artistic works, music, computer programs, sound recordings and films. The rights are granted exclusively to the copyright owner to reproduce the material, and for some material, the right to perform or show the work to the public. Copyright owners can prevent others from reproducing or communicating their work without their permission or may on-sell these rights to someone else. Copyright does not protect ideas, concepts, styles, or techniques, e.g. copyright will not protect an idea for a film or book, but it will protect a script for the film or even a storyboard for the film.
An individual, organisation, or a government entity to whom, for a fee, the CBCC provides referral, training, resource development, information and education services.
Australian law recognises two (2) ways in which discrimination may occur. These are direct discrimination and indirect discrimination. Direct discrimination occurs when an individual or a group are marginalised or excluded because of age, gender, religion, sexuality, cultural background, or disability. Indirect discrimination is less obvious and more difficult to identify. Generally, it must be shown that where a requirement or condition has been imposed which, even though neutral on its face, has an adverse impact on people with a particular attribute, in circumstances where that is unreasonable. As with direct discrimination, an intention to discriminate is not necessary
Whilst this program is not an employment opportunity, placements follow the rules and guidelines of equality.
A grievance is a complaint, or a ground for complaint, against an unjust action taken in relation to the CBCC.
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A Member is a organisation or an individual, who is a financial member of the CBCC.
The Position Description is the document detailing the work to be performed by a given position as it is expected to be performed after orientation and training. It also lists the skills, qualifications, experience and attributes.
A host is any person who performs work for or under the direction of the CBCC CEO for facilitation of the program, as part of volunteering.
A participant is a person between 14-24 years who has completed the sign up process with the appropriate consent to partake in our program.
Volunteer
A volunteer is an individual who freely offers their time, skills, and services to support the goals and activities of CBCC without expecting monetary compensation.
Our vision is an empowered community, resilient and ready to succeed.
Building our youth for the future by sharing knowledge through experience and mentorship.
Our Key Objective Our Vision Our Mission
Empowering out youth is powering our community
Volunteer Handbook
As a CEO mentor to youth, your role can have a powerful and transformative impact on the community. Here are some ways in which your mentorship can empower the community:
1.
Inspiring and motivating young people: By sharing your own experiences, successes, and challenges as a CEO, you can inspire and motivate young individuals to aim high, set ambitious goals, and pursue their dreams. Your mentorship can instill a sense of purpose, self-belief, and determination among the youth.
2.
Developing leadership skills: As a CEO mentor, you can help young individuals develop essential leadership skills By teaching them effective communication, problem-solving, decision-making, and critical thinking, you empower them to become future leaders who can positively impact the community. Strong leadership skills can be applied not only in business settings but also in various community initiatives.
3.
Encouraging entrepreneurship: Your mentorship can foster an entrepreneurial mindset among young people. By sharing insights into the world of business and entrepreneurship, you can help them identify opportunities, develop innovative ideas, and take calculated risks. Encouraging entrepreneurship can lead to the creation of new businesses, job opportunities, and economic growth within the community.
4.
Building networks and connections: As a CEO mentor, you can introduce young individuals to your professional network, helping them establish valuable connections. These connections can open doors to internships, mentorship opportunities, collaborations, and even potential employment. By expanding their networks, you empower young people to access resources, support, and guidance that can contribute to their personal and professional growth
5.
Promoting diversity and inclusion: As a CEO mentor, you have the opportunity to foster a culture of diversity and inclusion within the community. By actively promoting equal opportunities for individuals from different backgrounds, ethnicities, genders, and socioeconomic statuses, you contribute to a more inclusive and equitable society. This can lead to increased representation, improved social cohesion, and reduced disparities within the community.
6. Giving back and community involvement: Your mentorship can inspire young individuals to give back to their community. Encourage them to engage in volunteer work, support local initiatives, and actively participate in community development projects. By instilling a sense of social responsibility and community engagement, you empower the youth to contribute positively to the betterment of their surroundings
Overall, your role as a CEO mentor to youth empowers the community by nurturing the next generation of leaders, promoting entrepreneurship, fostering inclusivity, and encouraging community involvement. Through your guidance and support, young individuals can unlock their potential and become catalysts for positive change within the community and beyond. You will do this with a great number of CBCC Members dedicated to our vision.
As a volunteer, you have the following rights:
To work in a safe and healthy environment
To be interviewed and engaged in compliance with equal opportunity and antidiscrimination laws
To receive accurate and truthful information about the organisation you are volunteering
To be reimbursed for any pre-approved out-of-pocket expenses incurred while volunteering
To obtain a copy of the organisation's volunteer policy and any other relevant policies
To have a clear job description and agreed-upon working hours
To have access to grievance procedures
To receive orientation and training specific to your role
To have your confidential and personal information handled by the Privacy Act.
The principles of volunteering are:
Volunteering benefits the community and the volunteer.
Volunteer work is unpaid.
Volunteering is always a matter of choice.
Volunteering is a legitimate way in which citizens can participate in the activities of their community
Volunteering is a vehicle for individuals or groups to address human, environmental, and social needs.
Volunteering is an activity performed in the not-for-profit sector.
Volunteers do not replace paid workers nor constitute a threat to the job security of paid workers
Volunteering respects the rights, dignity, and culture of others.
Volunteering promotes human rights and equality.
The Code of Conduct helps to define and develop policies and procedures in keeping with legal requirements and our ethical values of excellence, integrity, respect, collaboration, inclusiveness, and responsibility.
All volunteers have a responsibility to comply with legislation, policy, procedures and the Code of Conduct for the CBCC.
The Volunteer should perform their duties effectively, provide impartial, accurate advice, and act in a manner that promotes a productive and harmonious environment.
The Code of Conduct requires that in the course of their employment or engagement, employees, and volunteers of The CBCC must:
Behave honestly and with integrity,
Act with due care and diligence,
Treat everyone with respect and courtesy and without harassment,
Comply with all applicable Australian laws,
Use the CBCC’s property and money efficiently, carefully and honestly with due authorisation and without misapplication and/or misappropriation,
Comply with any lawful or reasonable direction given by a person with the authority to give that direction,
Maintain appropriate confidentiality in relation to dealings with Board members and the CEO,
Disclose, and take steps to avoid, any conflicts of interest whether real or apparent,
Behave in a way that upholds the values, integrity, and reputation of the CBCC
Not provide false or misleading information,
Not make improper use of internal information or disclose the CEO or board or members' status, salary, power, or authority in order to gain, or seek to gain an advantage,
At all times behave in a way that upholds the core values of the CBCC
While on duty externally, interstate, or overseas, at all times behave in a way that upholds the good reputation of the CBCC
Breaches of the Code of Conduct may relate to specific breaches of policies and procedures and may attract disciplinary action. Disciplinary action may include investigation, removal of privileges or access, repayment of monies, referral to Police in the case of unlawful behaviour, and termination of your volunteer agreement, and even removal as a Member of the CBCC.
The CBCC values openness, honesty, tolerance, fairness, and responsibility in social matters. It is essential in such a community that all members recognise and respect not only their own rights and responsibilities but also the rights and responsibilities of other members of the community and those of the CBCC itself.
In New South Wales, all people volunteering in child-related work are required to have a Working with Children Check (WWCC) clearance. This includes volunteers who are mentoring youth as part of the CEO For a Day program.
If a volunteer does not have a current WWCC clearance, they can apply for one online through the Service NSW website. The process in simple and involves completing an online application form, providing proof of identity, and paying a fee. As you are volunteering for a not-for-profit organisation, you may be eligible for a fee waiver. Once the application is submitted, the volunteer will receive a clearance number if you are approved.
It is important to note that volunteers cannot begin working with children alone until they have received a clearance number. If a volunteer has any concerns or questions about the WWCC process, you can contact the Office of the Children's Guardian for assistance or CBCC CEO.
The CBCC's child protection policies and procedures are designed to ensure the safety and protection of children participating in its programs, including the CEO for a Day.
As a program volunteer, it is important to be aware of the following:
Report any concerns or suspicions of child abuse or neglect to the CBCC CEO or school.
Ensure that all interactions with children are appropriate, professional, and respectful.
Avoid engaging in any behavior that could be perceived as grooming, harassment, or exploitation.
Follow all relevant laws and regulations related to child protection, including mandatory reporting requirements
Maintain appropriate boundaries with children, both in person and online. Ensure that all communication with children and their families is conducted through approved channels and with the knowledge and consent of the CBCC CEO.
Comply with all CBCC policies related to the code of conduct and child protection, including those related to confidentiality and privacy.
To ensure the health and safety of all volunteers, the CBCC has established a set of clear policies and procedures:
Work Health & Safety Policy: All volunteers must strictly adhere to the Work Health & Safety Policy. A hard copy of the policy may be available from the CEO, ceo@cbchamber.org.au
Emergency Procedures: All volunteers must familiarise themselves with the Emergency Procedures applicable to the CBCC and venue of the program to ensure a prompt and effective response in case of an emergency.
Reporting concerns: If any volunteer is concerned about a WH&S issue in the workplace or venue of the program, they should immediately raise the matter with the CEO or any member of the board.
Volunteers' Responsibility: Program volunteers must ensure that their mentees are aware of any workplace safety hazards and how to manage them They should provide the mentee with appropriate safety equipment and protective gear if necessary.
CEO's responsibility: The CEO is responsible for the WH&S process, which includes addressing any issues raised, developing procedures, and documenting such procedures. The CEO communicates WH&S policies and procedures to stakeholders on a regular basis.
The CBCC takes the health and safety of its employees and volunteers seriously and is committed to providing a safe work environment.
As a volunteer in the CEO for a Day program, you have a few roles and responsibilities that include:
Mentoring: Mentoring individual participants and providing guidance on their career, life and general goals is an important aspect of the program. You will be responsible for guiding and supporting the youth as they explore different paths in their life.
Leading Discussions and Workshops: You may be asked to lead discussions and workshops on various topics, such as your journey or your specialisation. These sessions will provide valuable insights and knowledge to the youth and help them to develop their skills.
Sharing Your Journey: Sharing your own journey and experiences with the youth is an effective way to inspire and motivate them. By telling your story, you can help the youth to understand the challenges and opportunities.
Program Logistics: You will work with the CEO and others to ensure that the program runs smoothly and that all necessary resources are available
Program Development: You may be involved in helping to develop and deliver program content and materials. This could include creating presentations, developing workshops, or providing feedback on program activities.
Attend Events: As a volunteer, you will also be requested to attend events like the CBCC Youth Expo, where you can connect with other volunteers, share your experiences, and learn from others.
Conduct Yourself Professionally: As a mentor and role model for the youth, it is important to conduct yourself in a professional manner at all times. This includes adhering to the program's code of conduct, attendance policy, and other expectations.
By fulfilling these roles and responsibilities, you will help to create a positive and meaningful experience for the youth in the program, and make a lasting impact on their personal and professional development
As a volunteer in the CEO for a Day program, we expect you to uphold the highest standards of professionalism and respect for all participants. We rely on your commitment, punctuality, and reliability to ensure the program runs smoothly and efficiently.
To achieve this, we have established a code of conduct that all volunteers are expected to follow. The code of conduct outlines the expectations for appropriate behavior and conduct, such as respecting the privacy and confidentiality of all participants, avoiding any behavior that could be interpreted as discriminatory or inappropriate, and refraining from using drugs or alcohol while participating in the program.
We encourage volunteers to actively participate in the program by providing constructive feedback and guidance to the youth participants. This includes mentoring individual participants and leading discussions. Your expertise and insight as a CEO, business or community leader is highly valued, and your involvement is critical to the program's success.
In order to provide consistency and continuity in the program, we ask that all volunteers commit to the full duration of 4 hours for 4 terms. This will allow participants to build meaningful relationships with their mentors over time and ensure the program achieves its goals.
We appreciate your dedication and support for the CEO for a Day program, and we are confident that together we can make a positive impact on the lives of young people.
We trust our Volunteers to exercise good judgment You got to where you are by making good decisions and even some bad ones along the way. No style is the same as the next and your uniqueness is what makes you perfect!
Working with young people as a program volunteer can be a rewarding and valuable experience for both parties involved. Here are some things to keep in mind:
Be a positive role model: As a leader, you should strive to be a positive role model for the youth you are working with. Demonstrate ethical behavior and strong values that they can learn from and aspire to.
Be patient and flexible: Youth may not have the same level of experience or understanding of the world as you do, so be patient and take the time to explain things in a way they can understand. Be flexible in your approach and willing to adapt to their needs and learning style.
Encourage questions and curiosity: Encourage youth to ask questions and express their curiosity about the business world This will help them to learn and gain valuable insights.
Provide constructive feedback: When providing feedback to youth, be constructive and provide specific examples of how they can improve. Also, be sure to acknowledge their strengths and achievements
Be mindful of boundaries: As a CEO, it is important to maintain appropriate boundaries with the youth you are working with. Be mindful of your interactions and avoid any behavior that could be interpreted as inappropriate or crossing boundaries.
Have fun: Finally, remember to have fun and enjoy the experience of working with youth. This can be a great opportunity to inspire the next generation of leaders and make a positive impact on their lives.
The program volunteer can use the workplace as a teaching tool by demonstrating the importance of teamwork, communication, and problem-solving skills You can share stories of their own career journey, including challenges they faced and how they overcame them, to inspire and motivate the youth.
By providing practical examples and real-life situations, volunteers can create a meaningful impact on the youth's personal and professional development
In case of accidents or incidents in the workplace involving children, the program volunteer should follow these steps-
Immediately notify the CBCC CEO and emergency services (000) if necessary. Providing first aid or seeking medical attention for the child, if needed and if trained to do so.
Documenting the incident in a timely and accurate manner.
Informing the child's school, parents, or guardians about the incident as soon as possible by having the child’s information handy.
Cooperating fully with any investigation or inquiry related to the incident.
It is important that you are aware of the following contact numbers in case of emergency:
000: If you need urgent assistance from police, fire, or ambulance services, dial 000 immediately.
Wally Mehanna: is the CBCC's designated emergency contact person on 0416 012 747.
School: You should have the contact number for your mentee's school and parents on hand in case of an emergency. This is in your Host/student Form.
Parent: The forms will contain an parents contact. Please use it if the school is not available.
Please ensure that you have these contact numbers available at all times during your volunteering with CBCC.
It is important for the program volunteers to familiarise themselves with the specific emergency procedures and protocols established by the CBCC to ensure the safety and well-being of the children involved
As a program volunteer, we encourage you to share your experience on social media and help promote the program, however, you should keep the following guidelines in mind:
Any social media posts related to the program should comply with the CBCC's code of conduct and policies and procedure.
The privacy of the students and other participants in the program should be respected. It is important to obtain their consent from either student or the CEO before sharing their photos, names, or any identifiable information on social media
Social media posts should not disclose confidential or proprietary information of the CBCC or any stakeholders.
The volunteer should not represent the program or the CBCC on social media without the prior approval of the CBCC CEO. We share the copyright on all content created using the mentoring day.
The volunteer should use appropriate language and avoid making any comments that could be considered discriminatory, offensive, or defamatory.
CBCC reserves the right to monitor all social media activities related to our brand and reputation. We will regularly review and update our policies to ensure that it remains relevant and effective.
At CBCC, the program volunteers can always count on the support of the CBCC CEO.
The CEO is readily available to provide help and answer any questions that may arise during the program. If a youth misbehaves, steals, or engages in any unacceptable behavior during the program, the volunteer should contact the CEO immediately.
The CBCC has a zero-tolerance policy for violence and any other form of unacceptable behavior. The CEO can be contacted by email at ceo@cbchamber.org.au or by calling 0416 012 747.
It is important to report any incidents promptly to ensure that appropriate action can be taken to address the situation and ensure the safety and well-being of all participants in the program.
The CEO is there to provide specific support and encouragement to the program volunteers, enabling them to feel confident in their role and better equipped to make a positive impact on their mentee's development.
We want to express our sincere appreciation for the hard work and dedication you have shown toward our initiatives. Your efforts have been invaluable in helping us create a thriving and harmonious community in Bankstown.
We hope that the CEO for a Day Volunteer Handbook we have provided will be a valuable resource for you, containing all the information you need to be successful in your role. Your commitment to our cause is inspiring, and we wish you all the best in your volunteer journey with us.
We recognise that our volunteers are integral to the success of our programs, and we show our gratitude through a variety of events throughout the year Once again, thank you for your time, energy, and passion for making a difference in our community.
Sincerely,
Wally Mehanna, the Board and CBCC Team
We welcome your suggestions and feedback to help us improve our Services.
Contact the CBCC
Monday to Friday, 8:30AM-5:00PM