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ClubsACT CLUBSACTION MAY 2020
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Looking out for your most valuable asset during the shut down Staff retention and wellbeing is the singular top priority for all of our Club CEO’s and Managers at this time. Below are some common queries, ideas and themes that have been popping up in the staff wellbeing and retention arena within the hospitality industry, and our very own expert Sylvia Elix, Franchise Owner, Frontline Hospitality Temps, is on hand to share her ideas on staff engagement and re-occurring subjects that are topical for staff in hospitality businesses during this time. “These are unimaginable times we are in and to be honest I struggled where to start when this new way of living became reality. The one thing I am sure of is that we are all in this together. As a long time hospitality worker, working from home has provided me with an unusual perspective, and time to reflect (too much at times). After a month of highs and lows; I would like to share my thoughts and insights facing industry leaders and others in the Canberra Hospitality Industry throughout this period, particularly when it comes to your number one assets – your teams.” Said Sylvia, Franchise Owner, Frontline Hospitality Temps. Here’s my top ten -
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Staff Engagement - Stay in touch with staff; check in with them regularly. Weekly
emails sharing of information, funny memes, memories or sporting throw backs from the club, or stories of your own isolation. Open communication - Be sure to let them know they are welcome to ask any questions directly to you.
Continual Learning - Listen to podcasts, read books and magazines, follow experts in the field to get inspiration to engage your team with new innovative techniques and skills for when re-opening occurs.
Social Connectedness – Engaging with your club members will make them miss
you and your team more! They will definitely want to see you all again at re-open and will be thankful that you are thinking of them at this time too.
Keep Contact – Suppliers are an integral part of your business. Suppliers will be able to help with delivery of products and the timeframes they will take as re-opening will be a very busy time for suppliers. They can also advise of any new products to share with your team prior to re-open (you could do this online).
Plan Ahead – how are things going to change? What new standards will be
introduced? How much training will be required? And how many staff will return/how many will you have to recruit? What is the cost associated with this?
Social Distancing – how will this look moving forward in your venue? What new
procedures need to be implemented? What government policies need to be abided by and how will these be implemented into service delivery? Ensure your teams are prepared for these changes and trained in all areas before the doors open.
