Fort Pierce Customer Service Plan 2021

Page 17

SUNRISE THEATRE

The Sunrise Theatre for the Performing Arts is

resolution to their question/problem and assure

wholly owned by the City of Fort Pierce. The

them of their value as our customer.

historic, beautifully restored and intimate 1,200 seat Sunrise Theatre Mainstage and accompanying 210 seat Black Box Theatre is located in the heart of historic downtown Fort Pierce, within sight of the picturesque waters of the Indian River. TELEPHONE AND EMAIL ETIQUETTE The Sunrise Theatre strives to answer phones within three rings and e mail inquires within the day sent or the next working day. We listen intently to each patron’s concerns and answer their questions with a vocal “smile”. While we

• Address their question/inquiry in a professional manner. • Act as a resource to direct them to the right source who will professionally answer their questions. • Advise them of other shows or areas that might be of interest. • Thank them for their patronage. • Tell them what a pleasure it was to assist them.

can’t interact in person we convey heart felt gratitude about their interest in the Theatre and our shows. Our goal is to quickly find a

THE FUTURE IS BRIGHT! 17


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Fort Pierce Customer Service Plan 2021 by City of Fort Pierce - Issuu