Uplifting cleaning and disinfection for your workplace
Our Disinfectant Mist for hard and soft surfaces, and grease and grime lifting Multipurpose Disinfectant Cleaner are here. Available in a range of beautiful, room-filling fragrances. USE ALL AROUND YOUR SPACE
FLOORS
Fill your workplace with beautiful fragrance from the ground up! Add 1 capful of concentrated Zofl ora for every 400ml of water in a bucket and mop over hard fl oors.
SINKS/SHOWERS
Spray and wipe down sinks, taps and shower heads regularly. To eliminate odours, pour a capful of Zofl ora Concentrated Multipurpose Disinfectant down the plug hole after use.
RECEPTION / SURFACES
Use our Multipurpose Disinfectant Cleaner all around to leave spaces hygienically clean and beautifully fragrant.*
TOILETS
Eliminate germs and keep your toilet fragrant. Leave your toilet brush to soak in Zofl ora Concentrated Multipurpose Disinfectant to keep it clean and fragrant.
DOORS, HANDLES & BUTTONS
Frequently touched areas can often harbour germs. Deliver a beautiful welcoming fragrance, with our Disinfectant Mist. Regularly spray surfaces to kill 99.9% of viruses and bacteria, including the COVID-19 virus (SARS-CoV-2).
CHAIRS / CURTAINS
Freshen up your soft furnishings with our Disinfectant Mist. Not only will your surface be hygienically clean, but your area will be filled with beautiful fragrance too.* It’s also touch dry in 45 seconds!
Chief Editor
Jade Evans jade.evans@cimltd.co.uk
Editorial Assistant
Ailsa Newgreen ailsa@cimltd.co.uk
Publication Manager
James Davies jamesd@cimltd.co.uk
Tel: 01795 509 112
Account Manager
Jazmine Davis jazmine@cimltd.co.uk
Tel: 01795 509 112
Administration
Manager
Natalie Murray admin@cimltd.co.uk
Tel: 01795 509 103
Credit Facilities
Manager
Gwen Lee
creditcontrol@cimltd.co.uk
Tel: 01795 509 103
Design and Production
James Taylor
james@cimltd.co.uk
Grant Waters grant@cimltd.co.uk
Marketing Manager
Lucas Payne lucas@cimltd.co.uk
Social Media Manager
Lily Lawson socials@cimltd.co.uk
Sales Director
Tom Woollin tom@cimltd.co.uk
Chief Executive
John Denning
Editor’s Letter September 2024
As we shift into the vibrant autumn season, I’m delighted to welcome you to the September issue of Care Home Magazine. This month, we delve into two crucial topics that are at the forefront of every care home manager’s mind: insurance and utility management.
Navigating the complex world of insurance can often feel daunting, especially with the myriad of options and requirements that come with managing a care home. In our feature, “Understanding the Basics: What Insurance Does a Care Home Need?”, we simplify this process, offering a comprehensive guide to the essential insurance policies that will protect your residents, staff, and operations. From public liability and employer’s liability, to property insurance, this piece is designed to give you the clarity and confidence to ensure your care home is adequately covered.
Equally important is the effective management of energy and utilities within care homes, an area that is undergoing significant transformation with the advent of smart technology. In “The Impact of Smart Technology on Utility Management in Care Homes,” we explore how these innovations can optimise energy use, reduce costs, and create a more sustainable environment. With the pressing need for efficiency and the rising costs of utilities, embracing smart technology is not just a trend but a necessity for future-proofing care facilities.
Both of these features aim to equip you with the knowledge and tools needed to navigate the evolving landscape of care home management. The pieces sit alongside our regular pieces that are Care Home of the Month, Activity of the Month and Dishing Up. We hope they inspire you to take actionable steps toward enhancing the safety, efficiency, and sustainability of your operations.
As always, we are committed to supporting your journey in providing exceptional care. Your feedback and insights are invaluable to us, so please do share your thoughts on this issue.
Wishing you a productive and insightful month ahead.
Jade Evans, Chief Editor
Table of Contents
6 Industry Update
Providing insights into what’s currently happening within the care sector, we share some of the latest news.
10 RCPA Article
The Somerset Trusted Assessor team outline the details on what a ‘Trusted Assessor’ is and how the company managed by the Registered Care Providers’ Association aim to improve hospital discharges and speed up turnaround times for care home admission.
18 Insurance
We delve into the basics to help understand exactly what insurance a care home needs.
22 Dishing Up
This month’s recipe is provided by V for Life (VfL) and highlights exactly how you can implement tasty and fulfilling vegan recipes into your home.
30 Activity of the Month
This September, we speak with Palma Palmer, Expert Reiki Master to learn about the benefits of introducing Reiki workshops into care homes.
33 Energy and Utilities
With help from industry experts, we look at the impact of smart technology on utility management in care homes.
14 22 24 28
Industry update
Inspectorate praise Falkirk care home
The Care Inspectorate has given a Falkirk care home its seal of approval, with relatives and residents praising the caring and attentive team members.
The Care Inspectorate (CI) report marked Care UK’s Caledonian Court, on Victoria Road, as ‘very good’ and ‘good’ in all categories. The home was awarded a ‘very good’ rating in supporting people’s wellbeing, leadership, team members, planning care and support and was rated ‘good’ in the environment category.
Inspectors praised the team at Caledonian Court for their courteous and respectful care. One family member said: “Everyone listens - it’s a wonderful place.”
The team were recognised for their one-to-one care,
responsiveness, and flexibility, which establishes trusting relationships and ensures that residents are treated with dignity and respect.
The report also acknowledged the impressive range of communal areas at Caledonian Court, including lounges, activity rooms, a cinema and garden, which helps relationships blossom and creates a nurturing environment for residents to thrive. Caledonian Court was described as a welcoming, spacious place, where people are put at ease.
Inspectors noted how family members fostered good relationships with team members, built on trust, and how their views and preferences were sought after “in a spirit of genuine partnership”.
The CI report also highlighted that there is a strong culture
of transparency, with team members feeling that managers are approachable and visible. Inspectors also noted that the team felt empowered by managers.
David Currie, Home Manager at Caledonian Court, said: “Our ratings are testament to everyone’s hard work and the high-quality care we provide for residents every day. We are committed to ensuring all residents receive a personalised and tailored approach to care, in a dignified, professional and caring manner.”
Construction Partner Hands Over Warwick’s Newest Care Home Oakley Grange
REINFORCING its care industry credentials, complete construction partner Stepnell has handed over a £9.4 million care home to residential care provider Cinnamon Care Collection.
Marking the fourth project completed between the two firms, Oakley Grange in Bishop’s Tachbrook, Warwickshire, will provide 66 beds and five care suites set across a traditional brick structure.
The facility will offer premium care facilities that cater for assisted living and specialist dementia care, with a range of features including cinema rooms and private dining, supported with a commercial kitchen. Stepnell also constructed a dedicated therapy room – the first to be offered in a Cinnamon Care collection facility.
Stepnell commenced the build in January 2023 and completed
in 73 weeks, handing over to the client for fit out two weeks ahead of schedule. To ensure the project ran smoothly, the firm led on numerous collaborative meetings between stakeholders so that delivery expectations and adjustments could be met.
Steve Hollins, Project Manager at Stepnell, said: “Calling on our collective healthcare experience, including an established relationship with Cinnamon Care Collection, we were pleased to deliver a first-class assisted living facility for older residents in rural Warwickshire.
“This is a project that really highlights our exemplary standards.”
Using its complete construction expertise, Stepnell was able to take advantage of its Step Energy and in-house joinery department, providing energy specialists to install a 70-panel solar array, as
well as numerous bespoke fitted furniture items suitable for laterliving requirements, and all made locally in Warwickshire.
James Gant, development director at Cinnamon Care Collection, said: “We are delighted to have completed our fourth project with Stepnell. Oakley Grange is a brand-new luxury care home, which will offer premium care facilities that cater for residential and specialist dementia care.”
To find out more about Stepnell visit: www.stepnell.co.uk.
Industry update
Care UK and Blue Light Card announce partnership
Care UK is offering free access to Blue Light Card membership for colleagues as part of a new partnership.
This unprecedented benefit, which supports all permanent colleagues across Care UK’s 155+ homes and support centre functions, is predicted to save almost 13,000 people hundreds – if not thousands – of pounds each year.
Blue Light Card is the UK’s only discount service for emergency services, NHS, social care workers and armed forces. With over 3.5 million members across the country, Blue Light Card is partnered with over 13,000 retailers both national and local, providing savings, discounts and benefits that often
aren’t available to the general public. In 2023, Blue Light Card saved its members over £330 million in total.
Care UK colleagues already have access to an internal Perks rewards system, which offers reductions and cashback across hundreds of retailers. As well as introducing new deals and suppliers, the Blue Light Card can be used in addition to some of the existing deals on Perks, meaning colleagues can save even more than they originally intended.
Of the partnership, Ianina Lucca, Chief Product Officer of Blue Light Card said: “All of us at Blue Light Card deeply appreciate the dedicated service of those working in the care sector across the UK, acknowledging the sacrifices they make to care for our loved
ones when they need it the most. The commitment and hard work demonstrated by these individuals contributes immeasurably to the health and quality of life for the most vulnerable people in our communities. Blue Light Card is our way of saying thank you to those who keep us all healthy, safe and supported.”
For more information about the benefits Care UK can offer colleagues, you can read more on our website: www.careuk.com/ careers/why-join-us/rewards-andbenefits
Sanctuary Care Home Receives Glowing Report From Care Inspectorate
Howard House Care Home in Kilmarnock, Ayrshire is celebrating a triumphant achievement following a glowing report by the Scottish Care Inspectorate (CI).
The care home, which is run by not-for-profit provider, Sanctuary Care, was awarded an overall ‘Very Good’ rating by the inspectorate in areas including resident wellbeing, leadership, staff team engagement and the care home setting.
In the latest inspection, the CI highlighted the home’s “respectful and kind” staff and the “effective communication systems in place to ensure that staff were kept up to date with any change in people’s health or wellbeing” were commented upon.
The inspectorate also acknowledged the home’s positive atmosphere which was described as “calm and unhurried” whilst
highlighting that “the service was well maintained with appropriate checks in place.”
As well as this, the garden received special mention for “improving people’s sense of wellbeing” as residents were meaningfully engaged in hobbies they had pursued prior to moving into Howard House.
Amongst the standout features observed in the inspection were the care home’s “warm and genuine relationships between people” which encouraged residents to be involved in day-to-day activities within the home, which “allows people to maintain their independence and feel included.”
The quality of care was also commended by the inspectorate, highlighting that “there was a comprehensive training plan which showed that training was delivered in a variety of ways to meet
individual learning styles” in turn helping to “ensure people’s health and wellbeing by being cared for by knowledgeable staff”.
The ‘very good’ rating is a testament to the Sanctuary care home’s commitment to enriching the lives of its residents, families and staff.
For more information on Sanctuary Care’s commitment to enriching lives, visit www.sanctuary-care.co.uk
• Care Plus drum is gentle on fabrics, your linens last longer
• Cloud based Sapphire system enables remote performance monitoring - free for 12 months
• Intuitive 10-inch colour control screen
Offering Support
Here, The Somerset Trusted Assessor team outline the details on what a ‘Trusted Assessor’ is and how the company managed by the Registered Care Providers’ Association aim to improve hospital discharges and speed up turnaround times for care home admission.
The Somerset Trusted Assessor service is made up of a team of health and social care professionals who work independently of the NHS and Local Authority to provide ‘a professional, collaborative and proficient assessment service that advocates for individual and care providers.’ The service is free for care providers and individuals who are requiring support with an admission to a care home. An assessment is a crucial written tool/ document to inform care providers of the current health and social care needs of their returning or
prospective residents. It is a critical step in providing person centred care and is a holistic piece of work focusing on the individual’s preferences as well as their care needs.
The Trusted Assessor team is managed by the Registered Care Providers’ Association (RCPA) www.rcpa.org.uk who are Somerset’s only independent care association for adult social care providers. The RCPA implemented the Trusted Assessor service at the end of 2019 serving Musgrove and Yeovil hospitals and expanding into the Somerset community hospitals.
It was first started as a pilot to test if it would be useful and the Covid pandemic quickly proved that it was! The pilot came with limited funding, so it gave us the impetus to make it work from the start - no pressure!
During the pandemic, measures were implemented to reduce cross infections, including limiting access to care home staff to conduct essential assessments for patient discharge. The Trusted Assessor role had already been established but grew in popularity during this difficult time. Trusted Assessors played a crucial role in facilitating
timely and accurate assessments, thereby preventing extended and unnecessary hospital stays and reducing the likelihood of readmission through thorough and in-depth assessments.
Nearly five years on it has now become so successful to the extent that many care homes depend on and trust our service. Care providers report that we are a valued source of support and advocacy for the homes, individuals and their loved ones. We are delighted to say that it’s truly become embedded into the framework surrounding discharges from hospital and is a nationally recognised service, including by CQC.
This has enabled us as a team to expand our permanent staff as well as benefit from the NHS Reservist Nurses scheme to meet demand. We are also proud to host student nurses from Bournemouth University and support them with their learning.
The Trusted Assessors take their assessment referrals directly from the care home to identify any specific areas of need they would like highlighting. Assessments are completed regardless of the source
Nearly five years on it has now become so successful to the extent that many care homes depend on and trust our service.
of funding; we can also provide care homes with updates on their returning residents. The service is free to use and is open to any care provider.
In addition to the Trusted Assessor Service, the RCPA’s service offer includes quality, influence, and support for adult social care providers throughout Somerset. Our membership gives access to an exclusive range of benefits, tailored for our members including forums, regular bulletins, and events (with member discounts), a network of likeminded large and small providers sharing best practice, and a ‘one stop’ to find out all that is going on in the sector, what members need to know and what’s on the radar. The RCPA is an independent not for profit organisation lobbying and influencing locally and nationally on matters of importance, acting as a
conduit to agencies and partners within the integrated health and care system. We are united in one voice for the care sector with the aim of achieving the best outcomes for members and the individuals they support.
If you would like more information regarding our services, please contact the Registered Care Providers Association on 01823 351630 or admin@rcpa.org.uk. Why not join us for our annual conference‘THE Care Conference for Somerset, hosted by the RCPA’ Tuesday 12th November, Taunton Racecourse. Registration available now for all adult social care providers in Somerset, regardless of membership. Please visit our website for more details www.rcpa.org.uk.
Coffee Culture
We highlight how to establish a coffee culture in care Homes with Douwe Egberts Cafitesse Machines.
Creating a vibrant coffee culture in care homes can enhance residents’ quality of life by encouraging social interaction, offering comfort, and evoking fond memories. By incorporating the right coffee equipment, such as Douwe Egberts Cafitesse machines, care homes can achieve this easily and effectively.
Setting Up a Coffee Corner with Cafitesse Machines
A dedicated coffee corner can become a social hub for residents. Choose an accessible space near common areas and equip it with a Douwe Egberts Cafitesse machine. These machines are ideal for care homes due to their ease of use, reliability, and consistent quality. Their compact size allows them to fit into small spaces, while still delivering a high-quality coffee experience.
To create a cozy atmosphere, combine the machine with comfortable seating, soft lighting, and café-style décor. This space can host “Coffee Mornings” or other social events, encouraging residents to socialize and enjoy their favourite beverages in a welcoming environment.
Involving Residents in ActivitiesCoffee-Making
Involving residents in coffee-making activities can make the experience more engaging and enjoyable. Douwe Egberts Cafitesse machines simplify the process, allowing residents to participate with ease. Personalise the experience by adding syrups and biscuits to the coffee corner and encouraging
residents to share their favourite coffee memories.
The Cafitesse machine allows for customization of coffee strength and type, ensuring that everyone can enjoy a cup that suits their taste. From espressos to cappuccinos, the machine’s versatility helps recreate cherished moments for residents.
Staff Training on Coffee Service
To create a café-like experience within the care home, staff training is essential. Douwe Egberts Cafitesse machines make this easy with their straightforward operation and low maintenance cleaning.
Staff could also focus on creating a warm, welcoming atmosphere like a café. Encourage them to engage
residents in conversations about their coffee preferences to serve with a personal touch. This blend of excellent service and quality coffee will elevate the coffee corner into a beloved part of daily life.
Establishing a coffee culture in care homes involves creating an environment that fosters connection and comfort. By setting up a coffee corner with a Douwe Egberts Cafitesse machine, involving residents in the process, and training staff to deliver a cafélike experience, care homes can significantly enhance residents’ social and emotional well-being.
Passionate About Change
Working to help modernise technology to improve the management of resident data in care homes is the work of Bespoke Support Solutions Ltd (BSS). In this intimate conversation with the company’s Managing Director, Mark Frudd, we learn about the work the company is doing and how it can benefit you.
A little about Bespoke Support Solutions Ltd
Bespoke Support Solutions opened its doors in 2022. Our goal is to assist care and nursing homes across the United Kingdom to improve management of resident data, working to advance IT technology, supporting modernisation across the sector.
Our team have over 40 years of combined experience of the NHS, supply chain, hospital and care homes, legislation and
compliance. We are passionate about making changes which support keeping resident data safe, standardising IT approach which facilitates modernisation across the establishments providing resident services.
How are BSS supporting our care and nursing homes?
The BSS strategy involves two key areas:
• Support on DSPT compliance
management – Our objective is to provide a service to assist with monthly management and submission to make this easier and less costly in terms of business time and risk. This is also important in supporting all organisations managing resident data in the same way. This is vital in supporting an eco-system supporting modernisation.
• Assist with IT systems’ knowledge – We understand that contracts will already be in place
and this is fine. But, does your existing supplier understand the compliance requirements? We can act independently to provide consultancy support to assist in this area. We do have the ability to provide cloud IT services where needed, which will comply with all requirements such as ISO 27001 or DSPT if needed.
• Our third area includes providing feedback and support to the NHS supply chain in trying to support changes around compliance strategies.
How
do we adapt to meet the needs of different care and nursing homes?
We understand at BSS that no resident, carer, owner or organisation is the same and that every organisation needs a bespoke approach. We have learned through our extensive experience
in consultancy and service management over many years that the onboarding approach is key in identification skills needs, understanding the certification and compliance needs and the size/locations play a vital part in achieving the outcome. There is no one fits all approach to the services we provide.
What are the key benefits for care and nursing homes of working with BSS?
Our aim is to reduce risk associated with DSPT and NHS compliance in both staff time and cost. At BSS, we always say, “We do what we do best, so you can do what you do best”. Our IT service or consultancy service reduces costs where possible around service and licensing charges, while further assisting with preparing the organisation for
modernisation which allows the use of new applications/software, and communicating across the sector and other institutions. We want to ensure you have the ability to connect with GP / NHS services and applications that help with management of resident data.
How does working with BSS help the patients?
Firstly, it is important resident data remains safe. Hackers and Malware attack are now targeting the vulnerable. The data is often used to obtain money by deceit. We further try to reduce the costs of operating the IT service, compliance effort and time associated with standard management activities. The primary goal while reducing costs, is to enable more time by staff directly on resident activities.
bespokesupportsolutions.co.uk
Essential 5
In this piece, we outline five innovations in care home insurance. These innovations aim to address the unique challenges faced by care homes, offering better protection, risk management, and tailored coverage.
Telemedicine and Telehealth Coverage
With the rise of telemedicine, especially accelerated by the COVID-19 pandemic, insurers have started including telehealth services in care home insurance policies. This coverage helps care homes manage risks associated with remote medical consultations, ensuring that residents receive appropriate care even without in-person visits. This innovation often includes liability coverage for telehealth services, which protects care homes from legal risks associated with remote diagnoses and treatments.
Cyber Liability Insurance
Care homes increasingly rely on digital systems for managing resident data, health records, and even operational functions. This makes them vulnerable to cyberattacks, data breaches, and ransomware. Cyber liability insurance is an innovative addition to care home insurance policies that covers the costs associated with data breaches, including legal fees, notification costs, and fines. This insurance also often includes crisis management services to help care homes recover from a cyber-incident.
Pandemic and Infectious Disease Coverage
The COVID-19 pandemic exposed the vulnerability of care homes to infectious diseases, leading to significant financial and operational challenges. In response, insurers have developed specialised coverage that includes protection against losses due to pandemics or outbreaks of infectious diseases. This coverage can help care homes manage the costs of business interruption, additional staffing needs, or even legal liabilities arising from an outbreak within the facility.
Environmental Liability Coverage
Environmental risks, such as pollution or contamination, are increasingly recognised as potential threats to care homes. This type of coverage addresses liabilities arising from environmental damage that could affect residents, staff, and the surrounding community. For example, if a care home is found responsible for a local water contamination, this insurance would cover the costs of clean-up, legal defence, and potential compensation claims.
5 4 3 2 1
Behavioural Health Liability Coverage
Behavioural health issues, such as dementia and other cognitive disorders, are common in care home residents. Innovations in insurance have led to the inclusion of behavioural health liability coverage, which specifically addresses the risks associated with managing residents with such conditions. This can include coverage for incidents where residents harm themselves or others, providing financial protection for care homes in the event of lawsuits or claims related to the mental health of their residents.
Take Cover
In this insightful piece, commentary from experts helps us to understand the basics as we look at what insurance a care home needs, the importance of various insurance policies, and how care providers should manage risks while navigating the evolving landscape of care regulations and technological advancements.
Running a care home involves numerous responsibilities, from ensuring the wellbeing of residents to managing staff and maintaining the facility. One of the most critical aspects of this responsibility is securing the right insurance coverage. Insurance for care homes is not just a legal requirement, but a safeguard that protects your business, your employees, and the residents in your care. In this article, we’ll explore the essential types of insurance every care home should consider, helping you understand why they are necessary and how they contribute to the smooth operation and financial stability of
your care home.
Jonathan Evans, Commercial Director at Aldium revealed that the key types of insurance coverage that a care home typically requires are: Buildings Cover, Contents Cover, Employers’ Liability, Public Liability, Residents Effects, Medical Mistreatment or Treatment Liability, Business Interruption, Loss of Registrations, Legal Expenses and Cyber Insurance.
Aldium are able to assist with all types of care insurance such as Care Home Providers (Adult or Elderly), Single Homes, Care Villages, Care Groups and Domiciliary Care Providers, to name a few.
In addition to a number of insurer
partners Aldium also operates its own underwriting division called Accuro which offers a unique care home insurance product backed by the largest UK Insurer used by other insurance brokers up and down the UK who entrust us to their Care Home Clients.
Employers’ Liability insurance is essential for care homes, as in the United Kingdom, if you are an employer and have one or more employees then you are legally required to purchase compulsory Employers’ Liability Insurance in accordance with the Employers’ Liability (Compulsory Insurance) Act 1969.
Generally, most policies provide a minimum of £10,000,000 worth
of cover. This covers the legal liability of the care home as a result of bodily injury to any employee sustained in the course of their employment up to the limit of indemnity including defence costs and expenses.
Jonathan added, “In the case of a care home, these claims are often where a claim arises from an employee who may have injured themselves whilst lifting a service user, handling equipment or being struck by a vulnerable service user.”
An insurance that is not compulsory but in an increasingly digital age is recommended that all businesses consider, is Cyber Liability insurance. According to Government statistics, half of businesses (50%) and around a third of charities (32%) report having experienced some form of cyber security breach or attack in the last 12 months. This is much higher for medium businesses (70%), large businesses (74%)
What is the difference between a ‘Claims Made’ and a ‘Claims Occurred’ policy?
In insurance, the difference between “claims-made” and “claims-occurrence” policies lies in when coverage is triggered, i.e., when an event occurs and when a claim is made.
Claims-Made Policy:
• Cover Trigger: A claims-made policy provides coverage if the claim is first made during the policy period, regardless of when the incident (that led to the claim) occurred.
• Retroactive Date: These policies often include a retroactive date, which means that the incident must have occurred on or after this date for the claim to be covered.
• Extended Reporting Period: After the policy ends, you can often purchase an extended reporting period (tail coverage) to cover claims made after the policy ends for incidents that occurred while the policy was in force.
Example:
• A policy is active from 01/01/23 to 31/12/23 with a retroactive date of 01/01/23 and is not renewed (moved to a different Insurer).
• An incident in March 2023 reported in July 2023 is covered.
• An incident in March 2023 reported in July 2024 is not covered.
• An incident in October 2022 reported in July 2023 is not covered.
Claims-Occurrence Policy:
• Cover Trigger: A claimsoccurrence policy provides cover if the incident that led to the claim occurred during the policy period, regardless of when the claim is made or received.
Example:
• A policy is active from 01/01/23 to 31/12/23 (no retroactive date necessary or applied) not renewed (moved to a different Insurer).
• An incident in March 2023 reported in July 2023 is covered.
• An incident in March 2023 reported in July 2024 is covered.
• An incident in October 2022 reported in July 2023 is not covered.
• No Retroactive Date: There is no retroactive date or need for tail cover because the policy covers any claims arising from incidents that occurred during the policy period, even if the claim is made years later.
Aldium strongly recommend a Claims Occurred basis of cover as it is unfortunately not uncommon for the care sector to receive claims long after the incident occurred, for example a historical accusation of abuse or neglect from a concerned family member.
and high-income charities with £500,000 or more in annual income (66%).
Care homes are increasingly moving to digital software platforms to aid their care plans and help them when looking after some of the most vulnerable service users. These systems also contain highly sensitive data about individuals and their care plans. Should a care home be subject to a cyber attack or held to ransom having a cyber insurance policy in place may assist in the recovery of data or reinstatement of systems.
When it comes to a care home assessing its specific insurance needs, Jonathan said, “We would encourage all care homes to contact an insurance broker with experience and expertise in the social care sector as they will be able to identify the risks that a particular care home may have and recommend solutions accordingly.”
Many care homes don’t realise that regulatory reports are part of all insurance underwriters considerations so to positive outcomes and quick actions to address identified required improvements has a positive effect whilst the opposite is also true.
In terms of how care homes can
manage or reduce their insurance costs without compromising coverage, Jonathan said: “Proactive risk management from reducing fire risks, controlling accessibility to water features, effective health and safety procedures for staff and services users, telling the broker of any changes including events such as bonfire nights, family fun days etc. all contribute to showing the Insurer this is a risk they want to insure and price accordingly.”
Insurance requirements for care homes will continue evolving in the future, particularly with changes in care regulations and technology continuing.
Jonathan sees that regulations are likely to only get more tough, more complicated, more time consuming and more costly squeezing already under pressure working capital. He noted how many care home owners may already have started using innovative software or digital tools to help improve their efficiency with AI tools in smart devices, monitoring systems undoubtedly becoming more common in the drive to greater efficiency.
“This could then create new risks to a business’s protection with increasing reliance on
digital tools and cloud software meaning that covers such as Cyber Insurance may become a common expectation of an insurance package,” he added.
Securing comprehensive insurance coverage is not just a legal obligation for care homes but a crucial safeguard that ensures the protection of residents, staff, and the overall business. As the care sector evolves with advancements in technology and increasingly complex regulations, it becomes essential for care providers to work closely with experienced insurance brokers to identify and mitigate potential risks. Proactive risk management and staying informed about the latest insurance options, like Cyber Liability, will help care homes navigate challenges and maintain operational stability in an ever-changing landscape. By doing so, care homes can focus on their primary mission—providing quality care to those who need it most.
*Please Note, any content contained within this piece should not be taken as direct advice or confirmation of cover for your business. We strongly recommend that you contact Aldium should you require bespoke advice or insurance protection.
Are you struggling with completing the NHS DSPT security check?
Our comprehensive IT consultancy service is crafted to provide a complete package of services ensuring your security, compliance, and support
Explore our sector-specific solutions or get in touch with us today for a FREE INITIAL CONSULTATION.
Dishing Up
Discover a delicious breakfast pancake recipe from Vegetarian for Life, perfect for care homes and tailored to meet the dietary needs of older adults.
Implementing vegan recipes in care homes can offer several benefits, both for the residents and the overall facility. Vegan meals can be nutritionally balanced and contribute to better health
Ingredients:
• 125g plain flour
• 25g ground almonds
• 1 tsp baking powder
• 1 ripe banana
• 1 tbsp vegetable oil
• 1 tsp sugar
• 250ml soya milk
This recipe will make approx. 10 small pancakes.
outcomes for a range of ages.
With breakfast a crucial meal for care home residents, it’s important to get it right. Breakfast provides essential nutrients and energy to start the day, supporting their overall health and wellbeing.
The recipe below for these pretty pancake stacks would make a delightful breakfast for a special occasion, perhaps a resident’s birthday. Serving with yoghurt or a chocolate spread is an easy way to add extra flavour and adding ground almonds is a nice way to boost the protein content.
Method:
1. Place all the pancake ingredients into a large measuring jug. Blend
with a hand blender until you get a smooth batter.
2. Add a dash of your chosen oil to a frying pan and spoon in the mixture to form small circles.
3. Cook for several minutes, or until small bubbles start appearing on the surface. Flip the pancake over and cook for 1-2 mins on the other side. Repeat with the remaining batter, keeping the pancakes warm in a low oven.
4. To serve, warm up a few teaspoons of chocolate hazelnut spread then drizzle over the pancakes and serve with fresh berries, kiwi fruit, bananas etc.
vforlife.org.uk
*Image from FlavourPhotos
STACKABLE FORMAT
takes up less space
OF CONSUMERS say Pringles stands out as the most fun snacking brand
MAKE MORE FROM LESS SPACE WITH PRINGLES
40g Pringles maximise space by holding +37% more units than other crisps bags in the same space Further optimised by use of countertop space-saving point of sale.
Delivering Sustainable Value
allmanhall deliver food cost savings and operational improvements for Taylor & Taylor and we share the details.
Taylor & Taylor, a group of family-owned residential care homes approached food procurement experts, allmanhall, looking to achieve scalable cost savings and efficiencies to support their growth. They needed to ensure no detrimental impact to the excellent quality of their food offering and their residents’ dining pleasure.
Their desire was to achieve a 5% food cost saving and to ensure ongoing effective management of catering budgets and invoicing. Operationally, access to reports and insights were key, as was ease of ordering and management of stock and deliveries.
allmanhall undertook a like-forlike benchmark and identified food cost savings of 11.4% - more than double the initial objective! allmanhall delivered tech demos of the catering control platform that Taylor and Taylor would benefit from, to ensure it met their needs. As well as providing useful operational functionality like stock taking and standing orders, the catering control platform proposed would also give access to management reports and facilitate central billing and conversion of all supplier invoices in to 1 per month. Taylor and Taylor were very impressed with the administrative efficiencies and time savings this would bring and how it will help them as they grow. Samples and on-site supplier meetings were also arranged on behalf of the homes, to confirm that the quality was to the required standard.
A few months into the contract,
allmanhall undertook further analysis and the actual saving was 18%! Proactive buy right recommendations from allmanhall will deliver an extra 2.9% saving. Protein savings and an ABL have also been proposed to drive further value.
“From day 1, the care and attention provided by allmanhall has been exceptional. The team truly listen to us, to what our challenges are and are always willing to help in any way they can. Their approach is thorough and responsive, meaning we feel fully supported. Everyone we’ve met from allmanhall has been handson, down to earth, genuine and considerate.
I’ve been impressed by the savings we’ve already seen, the flexibility regarding suppliers and by the excellent quality. The
consolidation of invoices into 1 per month is a huge win.
I would wholeheartedly recommend allmanhall’s services to others in the care sector and I look forward to continuing to grow our offering and provide outstanding food for our residents, with allmanhall as our trusted partners.”
– Chris Rees, Group Executive Chef allmanhall is an owner-managed, award-winning and trusted food procurement partner for care organisations across the UK. They help clients with a range of needs, including cost savings, administrative efficiencies, supplier management, dietetics and nutrition support, and sustainability goals. Get in touch to find out more:
Email: hello@allmanhall.co.uk
Telephone: 01225 745520
Website: allmanhall.co.uk
Care Home of the Month Signature at Weybridge
At Signature at Weybridge, the team are relentless in their pursuit of excellence in luxury senior living. With a mission to place residents at the heart of everything they do, Signature at Weybridge ensures that each day brings the highest standard of care tailored to their needs.
Honing in on what sets Signature at Weybridge apart from other care homes in the region, Sally Castro, Client Liaison Manager, said, “Signature at Weybridge stands out for its consistent, dedicated staff, strong leadership and beautifully landscaped, mature gardens. Additionally, we offer a variety of room sizes to accommodate the unique needs of our residents and their spouses, ensuring comfort and personal space.
“We also take pride in our culinary offer, producing healthy,
Importantly, our activity offerings evolve based on resident input.
appetising food that provides good nutrition and hydration essential to wellness and the physical and mental wellbeing of our residents. What sets us apart is a precise attention to detail. In most care homes, presentation of pureed meals for people who require texture-modified food has typically been in the format of pre-prepared meals with little visual stimulation. At our home, however, we create all our purees from fresh food, and present pureed meals attractively, with the elements of the food as
close visually to their original form as possible.”
Prioritising their residents, the Weybridge team truly listen to their needs and preferences. Sally revealed how the staff members undergo rigorous training and receive ongoing support throughout their employment, enabling them to provide personalised, high-quality care that meets the individual requirements of each resident.
In order to tailor care plans to meet the individual needs of residents, the Weybridge care home team take a comprehensive approach to understanding its residents before they join. Sally said, “We gather detailed information from medical professionals, spend time getting to know the residents’ preferences, and meet with families to learn their life stories. This allows us to craft bespoke care plans
that address both the clinical and social needs of each individual. We also like to implement this within our fine dining experience. We update our menus regularly, taking feedback from residents as to how we can further improve the luxurious home-from-home experience for which we are known.”
Signature at Weybridge offers an array of facilities designed to enhance residents’ lives. These include a vibrant, seven-day schedule of activities, beautifully maintained south-facing gardens with opportunities for gardening, high-end dining experiences, a private dining suite for entertaining
guests, regular minibus excursions, and on-site beauty, physiotherapy and podiatry services. The home’s range of suite styles, all with ensuite facilities, ensures residents enjoy both comfort and luxury, with options ranging from 27 sqm to 55 sqm.
Examples of the types of activities and events that are offered to residents at the home include live music performances covering every genre, team Scrabble on a giant board, informative talks, arts and crafts, baking clubs, play reading groups and bible studies, ensuring there’s something for everyone. Sally told us how residents also enjoy
minibus trips to local attractions such as garden centres, theatres and restaurants. “Importantly, our activity offerings evolve based on resident input, ensuring the calendar remains fresh and engaging,” she said.
Speaking on future plans for Signature at Weybridge, Sally revealed that the goal is to continue delivering the exceptional care and service the home is known for, and said, “In the coming year, we’ll also be undertaking a phased refurbishment of certain areas within the community to ensure our home remains at the highest standard.”
Another plan for the coming months, is to continue to stay informed and up-to-date with the latest trends and best practices in elderly care. Sally revealed that the team are committed to continuous learning and said, “Our colleagues receive regular training, refreshed frequently to keep pace with the evolving social care landscape. Our senior leadership team maintains close communication with all Signature Senior Lifestyle homes, ensuring we stay informed of the latest industry trends and best practices.”
We look forward to seeing what’s next for Signature at Weybridge!
signature-care-homes.co.uk
Why Good Connectivity is a Must
Jon Anderton, Managing Director of independent telecoms consultancy Cambridge Telecom, shares his thoughts on the benefits of fast, reliable broadband connectivity and how to deploy the right solution.
Communications are a vital resource in care home settings. Care home residents need a reliable broadband connection to enable them to stay in touch with loved ones and connected to the wider world. Good connectivity also means staff can be more productive and efficient, and be more responsive to clients’ needs.
How do you choose the right solution?connectivity
First and foremost, it’s important to ensure that the connectivity solution you choose is up to the job – not just right now, but over the next three, five, ten years. However much data you are using today, you will be using considerably more in only a few years. Patient care systems will evolve and will require always-on external links;
your phone calls, including mobile, will be using your broadband, and next year’s new residents – and their families – will expect to have unfettered direct communications and media services. So firstly, consider getting more capacity than you need today and secondly, find out how easy it would be to increase your service. Thirdly, everything can break and even your top-grade leased-line ethernet service will have a glitch at some point. What happens when it does? Connectivity is so fundamental to your operations that there must be diverse, and automatic fail-overs, such as a second, geographically distinct, leased-line broadband or managed 5G system.
Check your coverage
Once you have a good connection and you have back-up and auto-failovers, don’t forget that
you need to make this service available throughout the property and not just in your office and the communal areas. Staff are constantly moving around and need to be able to answer calls, update records and access patient-centric care systems wherever they happen to be. In addition, you may have numerous devices that rely on internet connectivity, such as CCTV, security alarms, lift alarms, alarm pendants and door entry systems. Make sure that your access points and wifi provide solid coverage throughout.
If you haven’t yet invested in better connectivity, why not?!
Firstly, your care staff will be more efficient and certain administrative tasks can be automated, meaning you should see a reduction in your operations budget.
Secondly, some traditional systems – your phones are a great example – will, very shortly, only work over the internet. And with more apps stored in the cloud, data usage will increase. Compliance and safeguarding demands will make site-wide communications a necessity and your customers will expect it. If you don’t make the switch, the alternative is that some of your crucial systems will either stop working or grind to a standstill in the next few years.
cambridgetelecom.com
Clean smart Save time
A Holistic Approach
This month, we spoke with Palma Palmer, Founder of HarmonyWell Health to find out about the Core, Balance & Strength Training, Breathing Work Practices, Personal Training, Reiki, Tarot Reading, Confidence, and Nutrition services she can offer to a care home. As a highly skilled and knowledgeable advocate for holistic wellness, we are proud to share HarmonyWell Health’s offerings as our Activity of the Month.
At HarmonyWell Health, Palma, has a mission that goes beyond just fitness and wellbeing. With a holistic approach, she offers bespoke exercises, tailored to individual needs, alongside her extensive knowledge of nutrition, supplements, and healthy sleep habits. Her goal is to create daily commitments that are not only sustainable but also enjoyable.
Palma’s offerings include a variety of services such as Core Strength Balance, Strength Training, Reiki, Massage, and Mindfulness with Sound Bath Therapy. These sessions are designed to be engaging and accessible, with group activities typically lasting an hour. However, recognising that some individuals require a more personalised approach, Palma also provides one-on-one sessions. Equipped with a comprehensive range of gym equipment, Palma ensures that her clients have
everything they need for an effective workout. From light to heavy resistance bands, boxing gloves, free-standing punching bags, Pilates balls, and kettlebells, she brings it all. For her Reiki sessions, she creates a serene environment using a Tibetan
singing bowl, KYHK wind chime, lavender spray mist, soothing music, and soft lighting to promote calmness, reduce anxiety, and improve sleep.
Palma’s approach is rooted in the belief that maintaining low inflammation and strong immunity is key to overall wellbeing. She prioritises building strong connections with her clients, including residents, carers, and family members, often offering free massages and healing sessions to those in need of a little extra care. This emphasis on connection is what sets HarmonyWell Health apart, making clients feel like part of a family.
Working closely with activity leaders in care homes, Palma ensures that each session is thoughtfully planned and executed at the optimal time. Her journey into the care sector began with a personal motivation—caring for
*Images courtesy of Signature Weybridge & Avery Parklands Manor Chertsey
her parents who are living with dementia. Inspired by their needs, she introduced Reiki, mindfulness, sound therapy, strength training, and boxing to care settings, starting with Signature Weybridge and Avery Parklands Manor Care Home in Chertsey. The warm reception from these homes encouraged her to continue expanding her reach.
Palma’s services are designed to lift anxiety, de-stress the body, and help individuals find peace, manage pain, and sleep better. Leading by example, she encourages residents to try new things, challenge themselves, and celebrate their progress. At 56, Palma is a source of energy and enthusiasm, often described as the best cheerleader by those she works with.
Seeing a gap in the market, Palma has made it her mission to grow HarmonyWell Health. She is currently seeking funding to expand her team, allowing her to reach more individuals, not only in care settings but also in private homes. Her vision includes launching a senior roadshow podcast, where she can share tips and give seniors a platform to tell their stories, which she believes the world needs to hear.
Palma told us she feels “blessed” to work in the care sector, where giving her energy, knowledge, time, and nurturing is her true purpose. She actively encourages third parties to join her exercise classes, Reiki, and mindfulness sessions, fostering a sense of belonging and
trust among participants.
This October, Palma will extend her services to the staff members at the Royal Surrey County Hospital NHS Foundation Trust, offering complimentary Reiki, mindfulness, fitness, and nutrition advice. It’s yet another step in her ongoing commitment to enhancing the wellbeing of those around her.
HarmonyWell Health is more than just a business—it’s a passion project that Palma is devoted to growing, driven by her belief in the transformative power of personalised care and community connection.
Managing utility costs in care homes is crucial, especially when balancing financial efficiency with high-quality care for residents. Here are five cost-saving strategies that care homes can implement without compromising the standard of care.
Implement Energy-Efficient Lighting and Appliances
Switching to LED lighting and energy-efficient appliances can significantly reduce electricity usage. LED bulbs use up to 80% less energy than traditional incandescent bulbs and last much longer. Energyefficient appliances, such as refrigerators, washing machines, and dishwashers, are designed to use less electricity and water, further cutting down on utility costs. These changes can lower electricity bills while still providing the necessary services and maintaining a comfortable environment for residents.
Optimise Heating and Cooling Systems
Regular maintenance of HVAC systems ensures they operate efficiently, preventing energy waste. Installing programmable thermostats allows for better control of heating and cooling, adjusting temperatures according to the time of day or occupancy levels. Additionally, insulating the building and sealing drafts can reduce the need for excessive heating or cooling. Efficient heating and cooling systems can lead to substantial savings on energy bills while keeping the care home at a comfortable temperature year-round.
Water Conservation Techniques
Installing low-flow faucets, showerheads, and toilets can reduce water usage without affecting the quality of care. Regularly checking for leaks and repairing them promptly prevents water waste. Additionally, using water-efficient washing machines and dishwashers can contribute to lower water consumption. These measures can decrease water bills while ensuring residents have access to all necessary water-based services.
Renewable Energy Integration
Investing in renewable energy sources like solar panels can provide long-term savings on electricity bills. While the initial investment may be significant, solar panels can reduce reliance on the grid and lower electricity costs over time. Additionally, some governments offer incentives or rebates for installing renewable energy systems, further offsetting the costs. Integrating renewable energy can reduce long-term energy expenses and contribute to environmental sustainability without compromising the care provided.
5 4 3 2 1
Staff Training on Energy and Water Conservation
Educating staff on best practices for energy and water conservation can make a significant difference in utility usage. Training should include turning off lights and appliances when not in use, reporting leaks immediately, and using heating and cooling systems efficiently. Encouraging a culture of conservation among staff ensures that everyone contributes to cost-saving efforts. With proper training, staff can help reduce utility costs without affecting the level of care, creating a more sustainable operation.
SERVICE PLANS
▸ Fixed fee 1-3 year maintenance packages
▸ Nationwide cover 24/7
▸ Specialist advice
▸ Complete project support
▸ Dedicated after-sale support
▸ 24/7/365 days emergency call-outs
WATER SERVICES
▸ Nationwide cover 24/7
▸ 24/7/265 days call-outs
▸ Energy & water consumption edits
▸ Site surveys
▸ Legionella LB testing
▸ Rainwater harvesting
Smart Thinking
Here, we look into the impact of smart technology on utility management in care homes.
In the evolving landscape of care homes, ensuring the wellbeing of residents is paramount. However, this mission extends beyond healthcare to encompass the efficient management of the environment in which they live. As care homes strive to deliver highquality services while managing costs, the adoption of smart technology in utility management has emerged as a transformative solution. This article explores how smart technology is revolutionising utility management in care homes, improving operational efficiency, enhancing resident comfort, and
supporting sustainability goals.
One of the most significant impacts of smart technology in care homes is the optimisation of energy consumption. Traditional energy management methods often involve manual monitoring and adjustments, leading to inefficiencies and increased costs. Smart systems, equipped with sensors and automated controls, allow for real-time monitoring and adjustment of energy use. For example, smart thermostats can learn the patterns of use within a care home and adjust heating and cooling systems accordingly, ensuring optimal comfort levels
while minimising energy waste.
These systems can integrate with renewable energy sources, such as solar panels, to manage energy production and storage, reducing reliance on the grid and lowering overall energy costs. By using data analytics, care homes can also identify trends and anomalies in energy usage, enabling them to implement more targeted energysaving measures.
Smart technology also plays a crucial role in water management within care homes. With the integration of smart meters and leak detection systems, care homes can monitor water usage in real
time and identify potential leaks or inefficiencies. This not only prevents water waste but also protects the facility from potential water damage, which can be costly and disruptive to residents.
Additionally, smart irrigation systems can ensure that outdoor spaces, such as gardens and lawns, are watered efficiently based on weather conditions and soil moisture levels, reducing water consumption while maintaining a pleasant environment for residents.
Waste management is another area where smart technology is making a difference. Smart bins equipped with sensors can monitor waste levels and automatically schedule collections when needed, preventing overflow and ensuring a clean environment. These systems can also sort waste more efficiently, improving recycling rates and reducing the overall environmental footprint of a care home.
Moreover, data collected from smart waste management systems can provide insights into waste generation patterns, enabling care homes to implement more effective waste reduction strategies. This not only helps in meeting sustainability targets but
also reduces the costs associated with waste disposal.
It goes without saying that maintaining a comfortable and healthy environment is critical in care homes, where residents may have heightened sensitivities or specific health needs. Smart air quality monitors can continuously assess the levels of pollutants, humidity, and temperature in different areas of the facility.
Automated ventilation systems can then adjust airflow and filtration to maintain optimal air quality, enhancing resident comfort and health outcomes.
Additionally, smart lighting systems can adjust the intensity and colour of light based on the time of day, supporting residents’ circadian rhythms and improving sleep patterns. Such technologies contribute not only to the comfort of residents but also to their overall wellbeing.
Smart utility management systems also support staff efficiency by automating routine tasks, such as adjusting heating or checking meters, allowing staff to focus more on direct resident care. These systems can then generate reports and alerts that help care homes stay compliant
with regulations regarding energy use, water management, and environmental health.
The integration of smart technology can also enhance communication between different systems within the care home. For example, a centralised dashboard can provide an overview of all utilities, enabling managers to make informed decisions quickly. This holistic approach to utility management helps in maintaining high standards of care while optimising operational efficiency.
The integration of smart technology into utility management is transforming care homes, offering a range of benefits from cost savings and sustainability to enhanced resident comfort and safety. As the care home sector continues to evolve, the adoption of these technologies will likely become a standard practice, ensuring that care homes can meet the challenges of the future while providing the best possible environment for their residents. By embracing smart technology, care homes can not only manage their utilities more efficiently but also contribute to a more sustainable and comfortable living environment for those in their care.
IEnhance Efficiency
ASKO’s New Professional Equipment Sets Industry Standards.
n a bold move to redefine laundry care, ASKO, a renowned leader in innovative laundry solutions, has unveiled its latest partnership to support the reliable range of professional laundry equipment. The new product lineup promises to deliver unparalleled performance and efficiency, setting a new benchmark in the industry with its cutting-edge technology and user-centric design, such as the largest drum volumes in a compact design. ASKO’s new range boasts the largest drum volumes available in a 60cm wide chassis. The 9kg washing machine features an 80-liter drum, while the 8kg tumble dryer offers a 145-liter drum. This design ensures maximum capacity without compromising on space, making it ideal for both residential and commercial settings.
Another of ASKOs innovations is the Steel Seal door seal, which eliminates the need for a rubber bellow, maximising drum space and removing a common failure point found in most machines of this size. This enhancement not only increases durability but also boosts reliability, ensuring a longer lifespan for the equipment.
We know noise levels are a sensitive subject in care homes so the ASKO range are equipped with four dampers, which ASKO call their’ Quattro Construction’ which significantly reduces vibration and noise. This feature ensures minimal
disturbance, making it perfect for use in environments where peace and quiet are paramount.
Energy consumption is something more and more care home managers are prioritising, so ASKO has introduced advanced motor weight control technology to sense the load size in the drum, optimising water, energy, and detergent consumption. The integrated detergent dosing interface further enhances efficiency, making laundry care more sustainable and costeffective.
We appreciate quality and reliability is as important as functionality and efficiency so ASKO use both inner and outer drums crafted from high-quality stainless steel, ensuring longevity and resistance to wear and tear. With spin speeds of up to 1600rpm, the washing machines maximise spin efficiency, reducing drying time and energy usage.
Caring for your residents by
ensuring high hygiene standards is non-negotiable, which is why ASKO laundry machines include a variety of specialist programs, such as disinfection, quick, and mop programs. Additionally, users can create custom programs to meet specific needs, offering unparalleled flexibility and convenience.
“ASKO’s new professional laundry equipment is designed to meet the highest standards of performance and reliability,” said Asa Cheetham, a representative for ASKO’s distribution partner. “We are committed to providing our customers with innovative solutions that make laundry care easier, more efficient, and environmentally friendly.”
For more information about ASKO’s professional laundry equipment, please visit uk.asko.com/professional or visit us at Birmingham’s Care Show on 9th-10th October at stand 15/15A.
Committed to Quality
IMESA, a distinguished Italian family company with over 50 years of expertise in the laundry industry, proudly announces the launch of its latest range of professional laundry equipment.
Founded in 1968, IMESA has grown from a small family-run business into a leading name in the laundry industry in Europe, and now expanding its offering in the UK. Over the years, IMESA has expanded its workforce, reflecting its commitment to innovation and quality.
IMESA’s journey is a testament to the enduring spirit of a resilient Miotto family, spanning three generations. Rooted in Italy, the company’s growth mirrors its steadfast dedication to excellence, shaping a solid reputation in the industry. These state-of-the-art machines are equipped with the revolutionary IM11 interface, designed to enhance efficiency, reliability, and user convenience.
The IM11 interface offers web connectivity for remote monitoring, allowing managers to track usage patterns, including the number of cycles completed per day, as well as monitoring energy, water, and detergent consumption. With the IM11 interface, local service partners can create and adjust laundry programs to meet specific needs
of their customers. This flexibility ensures that laundry operations are tailored to the unique requirements of each home, beyond just hygiene, sluice, and disinfection cycles.
The IM Connect Portal enables local service partners to view error codes and plan preventative maintenance. This proactive approach minimises downtime and extends the lifespan of the machines. IMESA washing machines come with a comprehensive 36-month warranty (when connected to the web), plus a 5-year warranty on the drum and bearings. This commitment to quality and durability provides peace of mind, ensuring laundry operations run efficiently 24/7. The inner drum, outer drum, drum support, and front and side panels are all made of high-quality stainless steel. This construction ensures durability, longevity, and resistance to wear and tear.
the knowledge and experience to understand the intricacies of care homes, ensuring smooth and reliable laundry operations.
“IMESA’s new laundry equipment with the IM11 interface represents a significant advancement in the industry,” said Stefano Randon, Account Manager at IMESA. “We are dedicated to providing our customers with innovative solutions that enhance efficiency, reliability, and user satisfaction.”
Local Partner Support
IMESA and ASKO are distributed through a network of local partners who provide the care and support needed for laundry machines, their nationwide network of specialist laundry partners combines local expertise with extensive technical support. Both IMESA and ASKO hold high standards and work with partners who share these values. Each partner is equipped with
Both IMESA and ASKO partners have access to a robust technical backup system, ensuring any issues are promptly addressed. This means customers can rely on consistent, high-quality service without worrying about unexpected downtime or maintenance problems. The combination of local expertise and strong technical support ensures that care homes receive the best possible laundry service, tailored to care home needs and backed by a network of professionals dedicated to laundry care.
For more information about IMESA’s professional laundry equipment, please visit imesa.it/en/ or visit stand 15/15A at Birmingham’s Care Show on 9th-10th October.
Ensure You Are Prepared for the Digital Switch Off
Orbital Net are providing FREE advice and guidance to care and residential homes to ensure you are ready for the Digital Switch Off.
In 2015 BT announced they will be switching off their ISDN and PSTN services completely in January 2027 as they have become too costly to maintain.
This means that businesses using analogue phone systems will need to upgrade to a new phone system where calls are made over the internet (VoIP). If you do not currently have a suitable fibre internet line, then you will need a new service well in advance of the date to enable you to make calls.
The ramifications of ignoring the deadline is the potential for the complete loss of phone communication.
Speak to our experienced Orbital solutions team
ENSURE YOU DO NOT LOSE YOUR PHONE CONNECTION!
We are holding FREE webinars throughout the year to explain the switch off and how it may impact your home.
