Whattoexpectwhenwevisityourhometocarryoutarepair
Wetreateachotherandourresidentstheway weexpecttobetreatedourselves.Whenwe supportresidents,wealwaystryandput ourselvesintheshoesofothers,andaimto treatyouwithrespect,openness,honesty, transparencyandempathyatalltimes.
Wealwaystrytogiveyouatleast24hours’ noticeifweneedtovisityourhome,otherthan inanemergency.Whenwe’recarryingout repairs,weaimtoleaveyourhomehowwe founditbyclearingawayanymesswhenthe jobiscomplete.
Howyoucanhelpuswhenwevisityourhome
Pets
Asanumberofourcolleagueshavebeenbittenbydogsrecentlywhen visitingresidents,wekindlyremindresidentstomoveanypetsintoanother roomwhenwevisittocarryoutrepairsorforanyotherreason.Thisprotects yourpetsaswellasus,especiallyifcolleaguesareusingmachineryorother equipment.Dogsshouldalsobekeptonaleadincommunalareas.
Ifyou’reatenant,it’spartofyourtenancyagreementthatyou’reresponsible forthebehaviourofanyanimalthatiskeptatyourhomeorvisitsyourhome.
Smokingandvaping
Weaskthatduringanyvisittoyourhome,youeitherdon’tsmokeorvape,or dosoinanotherroomoroutside,forthecomfortandsafetyofcolleagues.
Castles&Coastscolleagueswillneversmokeorvapeinyourhome,foryour comfort.
Beingathomeandallowingusaccess
Beingathomeforappointmentsisreallyimportant,tohelpusmakesure we’rekeepingyourhomesafeandhealthy.Weknowpeopleleadbusylives, soifyouknowyouwon’tbeathomeforyourappointmentpleaseletus knowassoonasyoucan,sowecanrearrangeitandgivesomeoneelseyour originalslot.