and a Happy New Year from everyone at
WishingyouaveryhappyChristmas,fromallofusat Castles&CoastsHousingAssociation.
Wehopeyou’reabletoenjoyspendingmuch-neededtimewithyourfamily andfriendsoverthefestiveperiod.Thankyouforyourpatienceand understanding,astherearestillshortagesofpartsandmaterialsandsome repairstakealittlelongertocomplete.
Ourofficeswillbeclosedfrom12noononTuesday24thDecember2024 andwillre-openat9amonThursday2ndJanuary2025.However,our emergencyoutofhoursservicewillcontinueduringthisperiod.
Incaseofanemergencyrepair...
Ifyou'reaCastles&Coaststenant,pleasedon’tworryifyouhavean emergencyrepairovertheChristmasperiod.Youcanstillcallusevenwhile ourofficesareclosedifit’sanemergency,on08000851171.Ournormal repairserviceswillresumeon2ndJanuary.
Whatisanemergencyrepair?
Anemergencyrepairiswhereactionisneededtoremoveadangertoa home,itsoccupantsorvisitors.Theseareclassedasemergencyrepairs:
• Totallossofelectricpower(notageneralfailure)
• Totallossofwatersupply(notageneralfailure)
• Totalorpartiallossofheating
• Blockedorleakingfouldrainorsoilstack
Otherexamplesofemergencyrepairscanbefoundonourwebsite.
Ifyouhaveagasleakorcansmellfumes,calltheNationalGasEmergency
Tipsandadvice
Overwinter...
• Donot–turnoffpilotlightsonboilersandwaterheaters,unlessyou aregoingaway.Evenapilotlightgivesoffalittlewarmth,whichhelps preventfreezing.
• Donot–allowdripsfromoverflowpipesortaps.Dripsandwastewater mayfreezeincoldweather.ReplacingatapwasherisasimpleDIYjob, butifyoucan’tdothis,letourfriendlyCustomerServicesTeamknow straightaway.Alltapsshouldberanandtoiletsflushedregularly.
Frozenpipes
Ifyouarecaughtoutwithfrozenpipes,turnontapsandthawpipesout slowlywithmoderateheatfromahairdryerorbyplacingawarmwater bottleonthepipe.Ifthisdoesnotunfreezepipes,pleasecall0800085 1171.Donotapplyanakedflametothepipe.
Dampandmould
Ifthereisn’tenoughventilationinyourhome,condensationcanleave poolsofwaterthatencouragethegrowthofmould.You’llneedtotackle condensationormouldifit’sbecomeaproblem.Theseeverydaytips shouldhelppreventthembecominganissueinyourhome.
PayingyourrentoverChristmas
WeknowChristmascanbeadifficulttimeofyearfinancially,butplease don’tstrugglealone.Wecanofferyouoursupportthiswintersoyoucan carryonpayingyourrenttoavoidgettingintodebt.OurdedicatedIncome TeamandFinancialInclusionservicecansupportyoutomakesureyou coverthecostsofyouressentialswithoutmissingpaymentsonother prioritybills.
Ifyouhaveanyconcernsaboutpayingyourrent,orneedtochangeyour paymentdatesoverthefestiveperiod,pleasegetintouchon 0800085 1171–we’reheretohelp.
Independentlivingresidents-keepingintouchoverChristmas
We'vewrittentoourindependentlivingresidentstoletthemknowwhat thearrangementsareforwelfarecallsoverthefestiveperiod.
Manythanks.