BiKBBI News
INSTALLERS WANTED! Following the announcement at The Houses of Parliament in January, The British Institute of Kitchen, Bedroom & Bathroom Installation has been busy developing their new Protected initiative. Installer Magazine Editor Rob Nicholls met up with BiKBBI CEO Damian Walters for an exclusive update: Thanks for taking time out to talk to us Damian, you’ve obviously had a busy time lately - can you provide an overview of the Protected initiative? “In its simplest form, Protected is a digital platform that connects consumers with professional installers via retailers. It removes the need for retailers to own and operate an installation service and remove the associated risk, cost and complication. The digital platform creates direct relationships between buyers (customers) and sellers (installers). The system subsequently manages the end-to-end workflow including quoting, agreements, variations and sign off. It takes care of the administration element of a robust installation service. Protected allows retailers to signpost its customers to a professional installation service delivered by local, professional installers. It reduces risk, cost and complexity to all parties and 4
matches the right installer to the right customer based on a digital algorithm. Think of it as an intuitive dating agency for installers and customers, matching people based on competency, location, availability, specialism and experience. Installers will receive reviews from their customers and these reviews will form the basis for consumer choice, thus encouraging a service led proposition, rewarding those business who excel and go beyond the call.
It’s completely free for installers, although they will need to meet and maintain BiKBBI Membership"
