HONESTY AND TAKING CARE OF PRODUCTS PAYS ...

If the number of phone calls I received were anything to go by, Mrs B was clearly worried about her new kitchen and she seemed even more anxious about complaining. We’d talked about the problems several times, namely, dents and chips in her gloss white doors and drawer fronts that showed the poor quality of the units she had bought.

The installer had been extremely helpful. He’d given her the supplier’s contact details so she could report the faults to them, but they’d repeatedly denied it was their problem and because they hadn’t even come to look at what she was complaining about, Mrs B understandably felt they were offhand and didn’t care. Mrs B had asked me to undertake an independent inspection and so I duly obliged.