Welcome Pack - Ops - 2022

WELCOME to the team

A word from the CEO

Welcome

to Cartrefi Cymru Co-Operative!

As CEO I am delighted that you have decided to join Cartrefi Cymru Coop which has existed since 1989 and became a Co-Op in 2017.

I started as a support worker myself, which I still say is the best job I have had and have worked in services supporting disabled individuals and their families in the community for over 20 years. I can confidently say that this is a great company with strong values that great people are proud to work for. I can guarantee that we will all learn from mistakes and continually look to improve and innovate in what we do. We aim that every workplace is always happy and people want to try things and not be afraid for things to not quite work-rather learn as we go and improve next time. We are committed to the people we support and we believe in respect and fairness for all, you will not be disappointed.

Joining Cartrefi means you have started a career and we will support you to develop and grow your professional skills, knowledge and experience. Many managers and senior staff have progressed through the company. This support will help you improve you in the role you are in or to progress upward into management. Please make yourself familiar with all the benefits on offer by working for Cartrefi and also our wellbeing programme, speak to HR or your manager about this for more details.

This is a very warm welcome from me and us all with every good wish for the years ahead. I as CEO look forward to meeting you in person on my service visits or in the meantime, please feel free to get in touch for a chat or discuss ideas on contacttheceo@cartrefi.coop

GLYN MEREDITH

CONTACTTHECEO@CARTREFI.COOP

Our Story Celebrating 30 Years long standing commitment to quality, innovation and putting the people we support at the heart of our work.

For 30 years, Cartrefi Cymru have been helping people across Wales live fulfilling lives.

We provide quality support to people, helping them be a valued part of their community.

We have provided thousands of wonderful carers with wonderful careers and established contracts with 15 local authorities across Wales developing a reputation for quality and creativity in the process.

Our Values

Helping people achieve what matters to them by providing high quality services that respect, safeguard and enable.

RESPECT WE RESPECT THE PEOPLE WE SUPPORT WITH THE SAME RIGHTS AND RESPONSIBILITIES AS ANY OTHER PERSON.

OUR PROMISE

SAFEGUARD

WE SAFEGUARD THE PEOPLE WE SUPPORT FROM ABUSE AND NEGLECT AND FROM UNFAIR LIMITS TO THEIR FREEDOM, HAPPINESS AND WHAT THEY MAY ACHIEVE.

ENABLE WE ENABLE THE PEOPLE WE SUPPORT TO HAVE AS MUCH CONTROL AND CHOICE OVER THEIR LIVES AS THEY WANT AND CAN MANAGE.

Our Values

How our employees help us deliver our commitment to provide high quality services that respect, safeguard and enable.

RESPECT Treat everyone fairly, with dignity and respect and without discrimination.

Act with integrity at all times.

Do their best for the people we support and their families at all times.

Promote positive representation of Cartrefi Cymru Co-opertive and the social care sector through exemplary conduct.

Use any Company resources in a responsible and lawful manner.

Dress appropriately and professionally

SAFEGUARD Ensure no-one is at risk of harm from what they may or may not do.

Promote and protect the views, wishes and interests of others at all times.

Promote the well-being, voice and control of the people they support.

Adhere to all relevant policies and procedures Report actions that compromise the safety or care of the people they support.

Immediately disclose convictions and cautions relevant to their employment.

Disclose any other jobs which may conflict with their role with the Company.

Only share sensitive info with those who need to know to help deliver services.

Do NOT develop intimate relationships with the people they support.

ENABLE Work with individuals in a person centred way.

Work openly and co-operatively with their colleagues as part of a team.

Take responsibility for maintaining and developing their knowledge and skills to enable their role to be carried out effectively.

Work with individuals in ways that maximise their wellbeing and active participation.

Work with individuals to express concerns or make complaints, take any complaints seriously, respond to them or pass them on to the appropriate person.

SENIOR MANAGEMENT TEAM

Glyn Meredith Chief Executive Officer After school I worked in a bank and studied accountancy in the early 2000s.

Outside of work and studies, I wanted to do something more fulfilling with my time in addition to playing rugby, whilst giving back to my local community, which is when I started volunteering at a local children's charity with disabled people. This changed my outlook on life and my career in many ways.

Being able to support others to promote their independence was a real privilege. Having observed the challenges disabled people and their families experience first-hand, It inspired me to want to change things for the better, and support disabled people to have more choice and control of their lives, and be active citizens in their communities.

After my initial experiences supporting others in the community, I qualified as a social worker, and have since managed a range of services for disabled people including fostering agencies, residential and nursing homes, supported living services, community short breaks, crisis intervention programs for families at risk of breakdown, and preschool services for children waiting for a diagnosis.

In my previous role, I developed and led a community strategy on increasing community programs to enhance our reach and impact across Wales for disabled people. This pan disability strategy included programs that support employment opportunities, on the job work placements, skills and training for individual development along with volunteering. I also have experience of developing ambitious fundraising, events, marketing and communication strategy to get the best for the charity.

I am passionate that disabled people need to be a catalyst for societal change and must be given the opportunity and support to influence the agenda for local and national legislation. I am very excited about the opportunities Cartrefi Cymru Co-operative has to enhance the lives of the people we support and look forward to embarking on this journey, through a cooperative model.

On a personal note I love to spend time with my two boys and am keen on sports and staying fit and like to enter running, cycling and tri-athlon events now that I am too old to play rugby!

I think I have a great sense of humour although you may not agree! I am keen to listen to everyone and talk about Cartrefi’s next steps and how we meet challenges together.

GLYN MEREDITH

GLYN MEREDITH @CARTREFI.COOP

Jill Nicholson Director - Operations & People

I have worked for Cartrefi since 1998 when I was appointed as a Performance Manager for Bridgend, Cardiff and the Vale. I then became a Regional Director following our restructure in 2000. My previous work experience is in homelessness and housing advice which I did for 16 years in London and Cardiff.

The best part of my job is meeting all sorts of people - many of the people we support and their families, our employees and community supporters. I believe that the work that we do really makes a difference to peoples' lives and it's inspiring for me to see the good work that our teams are doing.

In my spare time I enjoy knitting and crochet, gardening, reading (especially crime novels), walking and cooking.

JILL NICHOLSON

JILL.NICHOLSON@CARTREFI.COOP

Geraint Jenkins Director - Operations & ICT

Now a Director for Operations and ICT, I joined Cartrefi Cymru in 2011 originally as an Area Manager. My career started in a local nursing home working as a Care Assistant when I left school. Whilst there, I began studies to become a nurse, but quickly realised the Health Service was not for me, so I took a leap of faith and joined the third sector. Supporting adults with learning difficulties became very important to me and I have been fortunate to have been able to work in a variety of settings across Wales and England.

My education has mainly been vocational based following my school years, including several Leadership and Management Diplomas. More recently I have had the opportunity to study ‘Vanguard People Centred Services’ with Buckingham and Kingston universities.

I have been active in the voluntary sector from a young age; lots of my spare time is spent supporting local charities such as the St John Ambulance Brigade and the Welsh Ambulance service.

My other passions are spending time with my young family, listening to music and attempting to get fit!

GERAINT JENKINS

GERAINT.JENKINS@CARTREFI.COOP

Susan Coffey Director - Finance

I joined Cartrefi Cymru as Finance Director in July 2019, supporting the Board and the Senior Management Team by developing a new finance strategy and wider organisation transformation.

I've worked in the private, public and third sector and ran my own accountancy practice for four years. I really enjoy the special role that finance has in charities;

the challenge of finance facilitating change and improvement whilst ensuring decisions are always focused on the charity's objectives.

I am a Fellow Cartered Management Accountant and an Associate Member of the Chartered Institute of Personnel and Development.

SUSAN COFFEY

SUSAN.COFFEY@CARTREFI.COOP

Cathryn Ferris Assistant Director - People I qualified as a Member of the Chartered Institute of Personnel and Development in 2003 and became a Chartered Member shortly after. I joined Cartrefi Cymru in 2013 following a lengthy career in the public sector, spanning more than 25 years.

I was the Regional HR Manager for the Wales Probation Trust during it’s complicated national restructure and also worked with the education team for Newport City Council for a short period.

Working in the voluntary sector is very different from my previous experience but I have to say it was highly refreshing to join this great organisation and start working with others to make a real difference to the lives of people in our communities.

I have always worked in human resources and have a strong sense of fairness and equity which I strive to ensure underpins the work we do. No two days are ever the same working here and it is that and the knowledge that we are supporting people to achieve what matters to them, regardless of how small, that makes me get up in the morning.

On a personal note, I am also a Trustee for a local disabled cycling charity and like to keep fit and healthy by running and cycling when I get the chance. I also love to travel and am currently ticking off the many places on my lengthy bucket list.

CATHRYN FERRIS

CATHRYN.FERRIS@CARTREFI.COOP

Sue Jones Assistant Director - Operations I have worked for Cartrefi for the past 28 years, starting on the Peri team in Bridgend. I am so grateful I had this opportunity as it gave me a chance to meet lots of staff and service users who allowed me to develop skills in a variety of settings. From there, I moved into a supported living service also in the Bridgend area. I worked there for 3 years where I then became an Assistant Service Manager. I was lucky to have a Manager who encouraged development and she prompted me to go for acting positions which were outside of the Bridgend area. I then became a Service Manager and from there had another temporary position as Area Manager in RCT. I stayed in RCT for the next 17 years meeting so many people. During the last 8 years I have also worked in the Vale of Glamorgan area as well, meeting lots more wonderful service users and staff.

I hope my short story inspires others to pursue a career with Cartrefi. I started on the Peri Team and this year have started a new chapter as Assistant Director (Operations).

There have been many changes during the time I have worked in Cartrefi but I can honestly say I have never had to go through some of the situations we have had to face this past year. Everyone has shown how dedicated they are to the people we support by adjusting their support practices and putting themselves in the front line to ensure support continued with as little disruption as possible - a huge thank you to everyone.

SUE JONES

SUE.JONES@CARTREFI.COOP

Nicola Phillips Assistant Director - Operations In 2004 I decided I needed a change in career, and had aspirations to give something back to the community - which is when I applied to be a Support Worker at Cartrefi Cymru.

Since then, I have developed my knowledge and understanding having had multiple roles within the company; all of which have allowed me to progress to Assistant Director. I have always tried to do what's best for people and to do what matters to them which I will continue to do as an Assistant Director.

I acknowledge the advantages of working for a Co-operative, and I will use my skills and experience to improve communities across Wales.

Outside of work I am a member of Brecon Lions, helping local causes and supporting international charities, working towards making the world a better place. In my spare time I enjoy spending time with family and friends, and spoiling my grandson.

NICOLA PHILLIPS

NICOLA.PHILLIPS@CARTREFI.COOP

Karlos Wilshaw Assistant Director - Operations My Cartrefi story began in early 2020. I was captivated by the organisations journey and commitment to quality and values, which are easily summarised in three words; “Respect, Safeguard and Enable” – standards which compliment my own beliefs and ideals. Appointed initially as an Area Manager, Cartrefi has enabled me to broaden my horizons, and advance into the role of Assistant Director.

Prior to Cartrefi, my career took many paths.

Dissatisfied with roles within an exhausted retail sector and inspired by my grandparents (who were pivotal in shaping my disposition), my transition into care began as a Support Worker in 2008. I learned from the people I supported and my colleagues to admire difference, respect change and appreciate that times can be challenging. Collaboration with all stakeholders ensured our shared visions built-on achievable outcome focused pathways for all. Supporting people with Mental Health and Learning Disabilities, I have worked across residential, supported living, clinical (NHS) and secure settings across North Wales and the North West of England.

The best way to work with me – Be open and honest, I will always find the time to listen to you, my door is always open. When I’m not working, I am cooking, walking the mountains, attending music events and keeping fit. I enjoy travelling and assisting others to reach their goals.

Our sector is ever evolving, with continuous learning on a daily basis. We are all human, and sometimes we don’t get it right, but having the support of others offers guidance and reassurance. Some advice - Be yourself, add some humour. We are a team, let’s get creative and make a difference!

KARLOS WILSHAW

KARLOS.WILSHAW@CARTREFI.COOP

EMPLOYEE BENEFITS

Working with us The Benefits

UP TO £24,404 PER ANNUM FOR SUPPORT WORKERS Based on a support worker on a 40 hour week contract and 1 weekly sleep in duty.

FAMILY FRIENDLY POLICIES We offer a range of flexible working opportunities.

ANNUAL LEAVE ALLOWANCE Up to 25 days annual leave rising by a further 5 days after 5 years.

PURCHASE OF LEAVE SCHEME The option to alter annual leave entitlement by purchasing extra leave each year.

TRAINING AND DEVELOPMENT A range of training and development opportunities and paid time to attend approved sessions.

Working with us The Benefits

PENSION CONTRIBUTIONS A workplace pension contribution of 3%.

MILEAGE ALLOWANCE PAYMENTS Mileage reimbursement at a rate of 45 pence per mile.

BLUE LIGHT SAVINGS CARD You can apply for this discount card specifically for NHS/social care staff which offers you daily savings for a small fee .

REFER A FRIEND SCHEME We will pay you £50 if you refer someone you know to apply for employment with us and they are successful

DISCOUNT FOR CARE WORKERS If you have the Care Worker card, you can apply for a Discount for Carers card for free! Get access to discounts and offers

Working with us The Benefits

MATERNITY PAY AND BONUS Occupational maternity pay scheme & bonus payable on return to work (subject to terms)

COMPANY SICK PAY Continued payment when you are absent due to sickness

COMPANY MOBILE PHONE You will be issued with a mobile phone to help you communicate within the workplace.

PAYMENT OF FEES We will pay your Social Care Wales Registration fees and for a DBS (where this is required for your role)

Edenred Benefit Platform We have an online benefit platform which provides you access to a range of benefits for example:

New Technology Obtain the latest tech and spread the cost with affordable monthly payments straight from your salary

Shopping Discounts Purchase shopping vouchers and loadable cards at a discounted rate to save money on your weekly shop or other major purchases.

Cycle to Work Scheme Spread the cost of new cycling equipment with affordable monthly payments straight from your salary.

Accessing the portal You will be sent a link from MyLifestyle to your work email, shortly after you start working with us. a password.

You will need to set up

EMPLOYEE ASSISTANCE PROGRAMME Provided by Care First

Who are Care First?

With ever increasing pressures at work and home, there are times when we all need some extra support to balance the demands of everyday life.

Care First are an independent, leading provider of professional employee support services. Care First employ professionally qualified Counsellors and Information Specialists, who are experienced in helping people to deal with all kinds of practical and emotional issues such as wellbeing, family matters, relationships, debt management, workplace issues, and much more…

How do I use the service?

The service is free of charge for you to use and you don’t need to ask your manager to use Care First, just call 0800 174319 and you can speak to a professional counsellor or information specialist in confidence. Care First is available 24 hours a day, 7 days a week, 365 days a year and is accessible by phone or online. The EAP can provide information booklets, articles, resource information on support services in your local area and even short term face-to-face counselling to help get you back on track.

www.carefirst-lifestyle.co.uk

0800 174319

EMPLOYEE ASSISTANCE PROGRAMME Provided by Care First

Counselling Support A team of professionally trained, qualified and BACP Accredited Counsellors are available 24/7 to offer support for personal or workplace related issues.

Information Specialists They have expert advisors that have been trained by Citizens Advice who can provide you with comprehensive answers and assistance on a wide range of practical issues which can affect our daily life.

Management Support Care First Counsellors offer support with issues such as redundancy, managing change, difficult conversations, job performance, absence management and disciplinary.

Care First Lifestyle Through the Care First lifestyle site you can access supportive information, helpful articles, well-being webinars and speak with a Counsellor in real-time via the online counselling facility.

www.carefirst-lifestyle.co.uk

0800 174319

MY POSSIBLE SELF Provided by Care First & Zest

What is it?

My Possible Self is an App that is available through the Company Mobile Phone (or you can load it on your personal mobile). It provides access to a range of wellbeing resources from toolkits, mood trackers, visual and audio exercises and journals to name a few ....

How do I use the service?

The App is free for you to use and is completely confidential. Your use of the App or any personal information given will not be shared with us or any third party.

To download the App - search for My Possible Self:Mental Health on iTunes or Google Play and download onto your phone.

Alternatively, visit www.my-possible-self.com . Log into the company page with the registration code below and create your personal account.

Passcode WelFram21!

www.my-possible-self.com

USEFUL INFORMATION

SelfReflection

Honing your ability to self-reflect is a key skill to master. It helps you reflect on your experiences, your skills, and your motivations.

“We do not learn from experience. We learn from reflecting on experience.”

- American philosopher, psychologist, and educational reformer John Dewey

Research conducted by the Harvard Business School found that reflecting on a task could significantly heighten the learning process more so than simply learning through repetition. Why not use the printable reflection journal on the next couple of pages to reflect on your first few weeks in your role.

What?

Now What?

So What?

Driscoll's Self-Reflection Model

What?

So what?

Now what?

Regular self-reflection can be beneficial whether this is done weekly, monthly, or annually.

WHAT?

Questions you could think about:

What exactly happened?

What exactly did you do?

Was someone else involved?

Was it a good experience, bad experience or both? Why?

SO WHAT?

Questions you could think about:

How did you feel at the time?

How did you react and why did you react this way?

Do you feel the same about the situation now as you did then?

How did this experience align with your personal values?

Do you think your past situations influenced this experience?

Who else was involved? How may they have felt? How did they react and why?

NOW WHAT?

Questions you could think about:

What have you learnt from reflecting on this experience?

Could you have prevented negative outcomes? If so, how?

Would you do anything differently?

Could you do anything to better prepare for a situation like this?

What will you focus on now?

Reflection Journal WHAT?

SO WHAT?

NOW WHAT?

Your Induction Resources

Our induction programme offers a range of initiatives to help you to do your job well and enjoy your career with us

Dedicated Staff Development Team

Trainer Led Sessions

eLearning Training

Our in house Staff Development team will support your training and development needs and can help in areas such as:

Our Senior Partners, Learning Assistants and external trainers carry out training face to face and over teams including:

As well as our bespoke Health & Safety eLearning system, we also have access to online modules catering to the social care sector including:

Booking on to courses Navigating our systems SCW registrations Mandatory training How to access other resources The competencies needed to carry out your role

First Aid Manual Handling Safe Administration of Medication Safeguarding Personal Behaviour Support Person Centred Active Support

Computer Security COVID Response Dysphagia Fire Safety Health & Safety Professional Boundaries Sexuality and Relationships Soft Skills

Supervisions

Qualifications

Regular supervisions benefit both you and us as an organisation. It helps us recognise and address issues before they become actual problems.

Your development is important to us and we will support you to achieve a qualification for your role.

At least 4 supervision sessions per year Support to develop your practice Support to identify training needs Recognition of the job you're doing

Principles and Values Level 2 Diploma Level 3 Diploma Level 5 Diploma AAT A selection of apprenticeship opportunities

Digital Learning Systems

We have a variety of electronic learning management options to support your learning needs. eLearning with Safety Media eLearning is a self-paced, hands-on, learning experience delivered electronically. All staff are set up with an eLearning account through Safety Media.

Within the first 6 months of employment staff are expected to complete their Induction module. From then on there will be Refresher modules to complete every 2 years.

You can access our eLearning here https://www.safetylearning.co.uk/login/cartreficymru? notloggedin=true Use Google Chrome for an optimal experience.

Training Management with SDMS Staff Development Management System (SDMS) is where staff can browse the National Training Programme to view upcoming training courses. Staff can also view their Training History Record from here.

All staff are set up with a log-in for SDMS which can be accessed here https://training.cartrefi.org/sdms6/

Resources with the Learning Hub There is a vast amount of information on the Learning Hub which support the learning needs of all job roles.

You can navigate the hub by selecting one of the folders to open a selction of relevant folders and files (learning modules).

You can access the Learning Hub via the Learning Hub Teams channel or visitiing: https://cartreficymru.sharepoint.com/sites/LearningHub

Digital Information Hub We have a range of information available on our Cartrefi Cymru Information Hub Information Home Page The Information Hub homepage contains links to various sources of information within the hub including: Cartrefi News Co-Op Hub Report an Incident Upcoming Events Social media feeds It also has a Meet the Corporate Team section which introduces all our staff in our central teams, including Finance, HR, IT, Governance and Communications.

Policies All our policies are electronic and can also be found within the Information Hub. This will be your "go to" space for information about anything from Absence to Travel related guidance.

Wellbeing The wellbeing of our employees is really important to us and as well as the Care First Employee Assistance Programme, we also have a range of useful information on our Wellbeing page within the hub.

Your Induction Timeline

What to expect from your first six months in your role as a Support Worker

Proposed Timeframe

TASKS

MONTH 1

MONTH 2

MONTH 3

MONTH 4

MONTH 5

Manager invites staff to complete Principles & Values * If already registered, notify Social Care Wales of change of employer Complete Principles & Values * Register with Social Care Wales as a Domiciliary Care Worker Complete eLearning Manager to check attendance, performance, training and conduct Manager completes probation Signed up for Level 2 Core / Practice Award *

*Unless staff member already has suitable qualification

MONTH 6

Social Care Wales

Registration information for support staff

Who are Social Care Wales?

Social Care Wales are the regulator for social care services in Wales. They also have responsibility for developing the workforce and maintaining a register of social care workers. As a domiciliary care worker in Wales, you will need to register with Social Care Wales.

What is the register?

The register is a list of all social care workers in Wales who have demonstrated they have the right values and skills to carry out their role. It also reassures the public that you are trustworthy and reliable as a worker.

What are the benefits?

Builds trust and confidence Demonstrates your skills and knowledge Demonstrates you are trained and take responsibility for developing knowledge and skills Supports the people we support to be independent and protect themselves Protects the rights of the people we support and ensures they are listened to

Workers who are not fit to practice may be removed from the register and will be unable to practice social care in Wales.

Register at www.scwonline.wales

PRTL Meeting your Post Registration Training and Learning requirements for support staff

During every three year registration period you will need to complete, and keep a portfolio of evidence of, at least 90 hours (30 hours per year) of training and learning.

PRTL does not need to be difficult and time-consuming.

Here are a few ways you can meet your PRTL:

Study

Training

Courses

Seminars

Reading

You can also meet your PRTL through teaching or other activities which could advance or contribute to the development of the profession as a whole.

Check out the Learning Hub on Teams

The Learning Hub holds a wealth of resources to help you maintain your PRTL Induction

Learning

Qualification

Leadership

PBS

How to Videos

Team Building

The training and learning you choose should: Improve your ability to provide high quality services Benefit your personal/career development needs Benefit your current employment Update you on legislation, policy, research and practice Include any mandatory training or learning Maximise the learning opportunities available

For more info visit socialcare.wales

First Impressions Your first week of getting to know us may have looked similar to the below itinerary

YOUR

FIRST WEEK TRAINING AN INTRODUCTION TO THE ORGANISATION

TRAINING MANUAL HANDLING THEORY

TRAINING SAFE ADMINISTRATION OF MEDICATION

TRAINING MANUAL HANDLING PRACTICAL

ELEARNING PBS AWARENESS

TRAINING SAFEGUARDING LEVEL 2

ELEARNING DYSPHAGIA AWARENESS

YOU SHOULD ALSO HAVE RECEIVED:

YOUR ICT LOGIN FROM YOUR MANAGER YOUR CONTRACT OF EMPLOYMENT FROM HR YOUR EMPLOYEE HANDBOOK WHICH CAN BE FOUND ON TEAMS ANY DOCUMENTS RELEVANT TO YOUR SERVICE / REGION

Health & Safety All Staff are responsible for their own health and safety and that of people working with them. These responsibilities include:

Reporting all accidents in the workplace/service setting as soon as possible via the online reporting system.

Following the training and the policies and procedures that the company has in place.

Carrying out a visual test on any equipment before they use it to make sure that it is safe.

Reporting anything that may be a hazard, or if they see someone doing something that they think may be dangerous, to a manager.

Cooperating with their managers on issues regarding health and safety.

Sickness & Absence It is important for all staff members to notify their line manager or designated contact of their absence from work.

Can I report my absence by text, email, or carrier pigeon?

When should I let you know of my absence?

Who can report my absence?

What information do you need from me?

What if I'm off for longer than 7 days?

No, as efficient as messaging is and as cool as birds are, telephones are the only acceptable method of reporting an absence

Employees must provide notification as soon as they know they will be absent to allow for us to cover the shift/ work planned if required . This must be no later than 2 hours before the start of a shift if in a Support worker role.

You. Only In exceptional circumstances (e.g. hospitalisation) it is acceptable for someone else to contact the manager on your behalf.

The reason for the sickness absence; The likely duration of sickness absence; If there has been an injury, how the injury was caused and whether it is work related.

On the 8th day you'll need to provide a GP's fit note with further fit notes submitted directly to HR within 3 calendar days of the expiry date of the previous certificate.

For more information see the Attendance Management Policy in the policies section of the information hub.

Microsoft 365

Microsoft 365 keeps us connected and allows us to achieve more through a suite of innovative apps.

Logging in is as easy as ...

1

Go to login.microsoftonline.com

Enter your Cartrefi Cymru email address and click next

3

2 Enter your Cartrefi Cymru password and click Sign In

FOR SUPPORT CONTACT ICTSUPPORT@CARTREFI.COOP

Microsoft 365 Features

How to get the most out of your Cartrefi Cymru Co-operative Microsoft 365 account

Lets take a look at some key apps featured in the taskbar to the left of the screen following sign in.

CREATE

Selecting this button will allow you to create a new Word document, Powerpoint presentation, Excel spreadsheet, Forms form, Forms quiz, Sway page or OneNote Notebook.

WORD

Microsoft Word is a word processor which allows you to create, format, manipulate, save and print text-based documents.

EXCEL

Microsoft Excel is an application which allows you to create spreadsheets, tables, charts, calculations and many other features.

A spreadsheet is a set of data laid out in rows and columns.

POWERPOINT OUTLOOK

TEAMS

Microsoft Powerpoint is a program that allows you to create presentations using slides like a slideshow.

Outlook is Microsofts email client but also includes calenders, task management, contact management and note taking.

Company emails and training invitations will be sent to your Cartrefi email address so it is VERY important that you check your emails a few times each week.

Microsoft Teams is a messaging and video conferencing app which offers real-time collaboration, communication, meetings, and file sharing. We use Team a lot as it keeps us connected to teams and colleagues throughout Wales.

We understand that this may all look a bit overwhelming if you're not used to any of this but we promise to support you in familiarising yourself with the technology we use and will always keep your needs and abilities as the end user in mind.

A Glossary of

S M R E T L U U SE F

Sometimes we use terms often and freely forgetting that not everyone may be familiar with what they mean. This glossary features many of our frequently used terms to help guide you.

Aa

Advocate

ASM

ASM stands for Assistant Service Manager. ASM's support the Manager and help manage the staff team and the service. This includes planning rotas, dealing with expense claims, management of staff and deputising in the Manager’s absence.

AM

AM stands for Area Manager. Area Managers are principally responsible for ensuring that support services in an area are managed to the highest quality standards so that the people being supported experience positive life outcomes.

Appointee

AWIF

Bb Best Interest Decision

Cc

An advocate is someone who speaks on behalf of another person or group of people. Some of the people we support may use advocate services, and some of them may be self-advocates.

Some of the people we support require us to act as their Corporate Appointee. This means we have been appointed by the Department of Work and Pensions to receive a persons benefits and to use the money to cover their expenses such as bills, food and personal items.

The All Wales Induction Framework for Health and Social Care (AWIF) supports new workers during the induction stage of their employment and helps them develop their practice and future careers, in and across the health and social care sectors.

A best interest decision is a legal term that refers to the occasions where a decision is made on a persons behalf when they may not be able to make this decision themselves. Best interest decisions are only made when there is clear evidence a person lacks the capacity to make the decision themselves.

Capacity

Capacity is the ability and comprehension a person has to understand important information needed to make a decision and to communicate their decision. Our default assumption is that the people we support have the capacity to make their own decisions and we will support them to make their own decisions where we can.

Central

Central generally refers to our non-operational departments and staff e.g Finance Team, HR, ICT, Staff Development. Most of our Central staff operate from our head office in Cardiff.

CEO challenging behaviour choice

This is the acronym used for Chief Executive Officer. Our CEO is Adrian Roper. CEO's are the highest ranking executive and the public face of an organisation.

This refers to behaviours which are unexpected and can pose a risk to the physical safety of the person we support or other people and can result in restrictions in use and access of community facilities.

These behaviours differ in severity, recurrence and length.

By ensuring the people we support have greater understanding of the options available to them we empower them to make informed choices and decisions that are right for them (even though they may be perceived as unwise by us).

A Continuation of

S M R E T L U U SE F

CIW

COP

The Code of Practice (COP) are the professional standards which outlines how social care workers are expected to behave.

Comms

The Communications teams main focus is on creating and distributing content which promotes Cartrefi’s brand and activities. They also enhance the well-being of its members and stakeholders by promoting innovation.

Confidential

Consent

Co-OP

Dd

Ee

Gg

This is the acronym used for Care Inspectorate Wales. The CIW register, inspect and take action to improve the quality and safety of services in Wales.

This refers to information you may know about another person which is personal and private and should only be shared in exceptional circumstances with authorised people and with the permission of the person in question where possible.

Consent simply means obtaining permission or agreement. In terms of social care settings, this may refer to obtaining agreement or permission from the person we support to participate in an activity such as showering or taking medication.

We became a co-operative in 2017. As a Co-operative, our members (made up of the people we support, employees and community supporters) democratically support decisions around our future as an organisation.

DOLs

This stands for Deprivation of Liberty Safeguards. DoLS protects people who are unable to consent to their care arrangements from having their arrangements deprive them of their liberty.

DBS

A Disclosure and Barring Service (DBS) check is a process which lets us know whether an employee has a criminal conviction and is a safeguarding measure to ensure unsuitable people are prevented from workig with vulnerable people such as the people we support.

dignity

Dignity isn't an easy word to define but in terms of our support services we expect the people we support to be treated as equals and with respect at all times, that they have access to privacy, and ensuring they are supported to achieve autonomy, independence and be participating members of their communities.

diversity

Diversity is understanding, appreciating, embracing and celebrating the differenct traits and characteristics of people that make our society wonderful. Diversity is often synonymouos with (but not limited to) race, gender, abilities, values, beliefs and sexuality.

dom care

Dom care (domiciliary care) is care which is provided to a person in their own home. This promotes living independently by supporting care needs through tasks such as helping with personal care, administering medication, preparing meals etc.

ECHR

The European Convention of Human Rights (EHCR) is an international human rights treaty with the purpose of protecting the human rights and political freedoms of individualys living in Europe. The ECHR underpins many of the laws which affect the people we support.

GDPR

The General Data Protection Regulation (GDPR) is a law which replaced the Data Protection Act 1998 and applies to countries across Europe. GDPR ensures we as an organisation have greater responsibilities with how we handle personal data.

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H

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H&S

Help Bot

HR

Ii

ICT

Ll Learning

Disability Learning Hub

LFD

We often shorten Health and Safety to H&S. We have a Health and Safety Team based in our head office in Cardiff who promote the regulation and enforcement of workplace health, safety and welfare.

This is an automated bot on Teams which answers everyday questions around issues such as password resets, SDMS login details, direct links to websites and company policies, and direct instant chat messages depending on the type of question that you have asked.

HR is the general term we use to refer to our Human Resources team Our HR team is a part of our central function and they are responsible for managing all matters relating to our workforce as employees.

ICT is the general term we use to refer to our Information and Communications Technology team. Our ICT team keep us running by developing, deploying, maintaining and offering solutions to any issues affecting our large-scale information and communications systems.

In the context of the people we support, learning disabilities are conditions which impacts the way information is comprehended, processed and communicated. This can result in difficulty understanding complex information. It's important to remember learning disbilities are different for every individual who has one.

Our Learning Hub is a channel within Microsoft Teams which holds a catalogue of resources to help with qualifications, continuous professional development, PRTL and general learning material.

Lateral flow testing involves swabbing the throat and nose to collect a sample which is inserted into a tube of liquid for a short time. Drops of this liquid are added to a test strip and after about half an hour a result will be shown. Our staff complete two LFD's per week.

Liberty

Liberty refers to a persons right to live their lives in a way that does not inappropriately restrict their freedom.

LPS

Liberty Protection Safeguards (LPS) is the successor for DoLS. LPS has the same goals as DoLS but is being implemented in a way that zstreamlines the current system and makes it run more smoothly.

Mm

Mar

MCA

Meds Obs

MH

MHA

You will often hear the Medicines Administration Record referred to as the MAR sheet. This is a record supplied to the service by the Pharmacist/Service Manager to log whether a person we support has taken their medication.

The MCA (Mental Capactiy Act 2005) is legislation which provides the legal framework for acting or making decisions on behalf of individuals who lack the mental capacity to make certain decisions for themselves.

All staff receive formal training in administering medication and part of this training is being formally observed administering medication by your service manager. Medication Observations along with training has to be completed before you can adminster medication in service.

You may see MH used as an abbreviation for Manual Handling. Manual Handling refers to supporting or transporting weight through lifting, lowering, pushing, pulling, carrying or moving through bodily force.

The MHA (Mental Health Act) is legislation which provides the legal framework for providing mental health services to people with mental illness whilst promoting, protecting and fulfilling the persons fundamental rights.

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Microsoft 365

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OPs

Outlook

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Microsoft 365 is a cloud based suite of applications .Every member of staff is set up with a Microsoft 365 account and you will use this login to access your emails, teams and create and edit documents.

NICE (National Institute for Health and Care Excellence) is a non-departmental public body which improves the outcomes for people using the NHS and other public health and social services through providing guidance, advice, standards and pathways.

Our Ops (or Operations) function oversees the overall management , quality, growth, stability and performance of our support services whilst working within legislative requirments.

This is the email client through Microsoft 365 that we use. You can log in to your outlook account online or through an app. All Cartrefi Cymru related correspndence will be sent to your Cartrefi Cymru Outlook email account.

P&V

The P&V, or Principles and Values award as it is formally known, is part of the bigger induction called the All Wales Induction Framework (AWIF). If you don't have a qualifying qualification, you will need to complete this award to register.

PBM

PBM (Positive Behaviour Management) is a way to manage behaviours in a positive way with the least restrictive option always considered first.

PBS PBS Plan

PCAS

PCP

Personal care

PBS (Positive Behaviour Support) is a preson centred approach to managing the behaviours of the people we support through behaviour plans.

A PBS Plan supports the person we support to reduce and manage challenging behaviour through step by step instructions on how to distract and de-escalate potential challenging behaviour.

PCAS (Person Centred Active Support) Is a method for supporting people to engage as active participants in meaningful activities and relationships. PCAS promotes inclusion and independence and offers the people we support greater control over their lives and choices.

PCP (Person Centred Planning) supports the person we support to make decisions about their own lives and future. The person we support is central in deciding how these plans are made and who they involve. They need to be regularly revised to reflect the persons changing needs.

A person we support may need assistance in managing personal care. This means they may need our help with things like toileting (incl. menstruation), skin care, eating and drinking, nail and hair care and bathing.

POVA

POVA (Protection of Vulnerable Adults) ensures vulnerable adults are protected from abuse and neglect.

PRTL

PRTL (Post Registration Training and Learning) refers to the training you are required to complete to maintain your registration status with Social Care Wales. Each registered person is required to complete 90 hours of continuous professional development over a three year period.

PPE

Items of PPE (Personal Protection Equipment) are protective garments or equipment which are worn to limit the spread of infection. In social care this usually consist of face masks, visors, gloves and

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Rr

PWS

This simply refers to the individuals at the core of everything we do - the people we support.

QCF

The QCF (Qualifications and Credit Framework) Is an internationally recognised qualification.

Completion of a QCF evidences you possess the competencies and skills required to work in social care settings.

Quality

Registration

Restraint

RISCA

Risk Assessment

All social care workers who provide domiciliary care are required to register with Social Care Wales.

Through registration you become part of a professional workforce that demonstrates you have the vital skills and knowledge needed to provde quality care to the people we support.

According to the MCA restraint is any occurance where you ‘use force – or threaten to use force – to make someone do something that they are resisting’ or ‘restrict a person’s freedom of movement, whether they are resisting or not’.

The Registration and Inspection of Social Wales Act (RISCA) is legislation which defines the responsibilites for care providers anf their managers and responsible individuals need to adhere to ensuring care and support services are as good as they should be.

Risk Assessing is the process of identifying risks and making sensible and balanced efforts to reduce any hazards. In relation to people we support, risk assesments enable them to maintain their quality of life without harm.

The Responsible Individual (RI) refers to the senior manger(s) within the organisation who is responsible for providing sound governance and managing the regulated activity within the organisation

RI

Ss

It is important to us to ensure the standards of the person centred care we provide to the people we support is always exceptional and adheres to our objective to Respect, Safeguard and Enable.

SCIE

According to there webiste, the Social Care Institute for Excellence (SCIE) ‘improves the lives of people of all ages by co-producing, sharing, and supporting the use of the best available knowledge and evidence about what works in social care and social work.’

Social Care Wales (SCW) is a regulatory body who aim to ensure the social care workforce in Wales is confident, competent and informed and able to put the principles of RISCA into action. All domiciliary care staff must register their professional status with Social Care Wales.

SCW

SDMS

SDMS is our Staff Development Management System. All staff have login details and can access their training records, upload self study or update their details, view upcoming training events and change their password.

Skynet

Skynet is the self serve Finance and HR system than enables you to claim expenses and to update and view your personal information. The HR aspect of this system will be introduced shortly.

SM

Smartlog

Service Managers (SM) have responsibility for managing the staff teams and the services. This includes planning rotas, dealing with expense claims, management of staff and deputising in the Area Manager's absence.

Smartlog is fire and health & safety compliance management software we use to manage and monitor all fire safety and health & safety requirements for our organisation.

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SSWBA

Standards

Standards set out what are expected of us in terms of quality and outcomes and underpins the planning and provision of social care services.

Supported Living

Supporting people with learning disabilities or autism to live as tenants in their own home is the biggest area of our work. This involves providing registered domiciliary care and housing related support, usually on a 24/7 basis.

Support plan

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Ww

A support plan is a detailed document stipulating the support we will offer a person, when the support will be provided, how the support will be provided and how the support meets the needs of the person we support.

SWAy

Sway is a presentation programme contained within the Microsoft 365 suite of apps which we use to supplement your training. We have a library of "Sways" on the Learning Hub which you can use to improve your knowledge and which may be recorded against your training history.

Teams

Microsoft Teams is a messaging and video conferencing app which offers real-time collaboration, communication, meetings, and file sharing. We use Teams a lot as it keeps us connected to teams and colleagues throughout Wales.

Unwise decision

We have all made unwise decisions in the past. We also enjoyed the freedom to make those decisions without restriction. The people we support have the same freedom to make unwise decisions and we must not assume they lack the capacity to comprehend or understand the decision they are making.

Tt Uu

The Social Services and Well-Being (Wales) Act (SSWBA) is the legal framework for transforming the Social Services sector in Wales and improving the well-being of people who need care and support and their carers.

Vulnerable adult

Whistleblowing

The Department of Health defines a vulnerable adult as 'a person aged 18 or over who may need community care services because of a disability (mental or other), age, or illness. A person is also considered vulnerable if they are unable to look after themselves, protect themselves from harm or exploitation or are unable to report abuse.'

Whistle blowing refers to the raising of concerns by employees, of poor practice or illegal acts or omissions at work such as acts that are dangerous, abusive or discriminatory.