t o t h e t e a m
W E L C O M E
Joining Cartrefi means you have started a career and we will support you to develop and grow your professional skills, knowledge and experience. Many managers and senior staff have progressed through the company This support will help you improve you in the role you are in or to progress upward into management. Please make yourself familiar with all the benefits on offer by working for Cartrefi and also our wellbeing programme, speak to HR or your manager about this for more details.
Welcome to Cartrefi Cymru Co-Operative!
As CEO I am delighted that you have decided to join Cartrefi Cymru Coop which has existed since 1989 and became a Co Op in 2017.
I started as a support worker myself, which I still say is the best job I have had and have worked in services supporting disabled individuals and their families in the community for over 20 years. I can confidently say that this is a great company with strong values that great people are proud to work for. I can guarantee that we will all learn from mistakes and continually look to improve and innovate in what we do. We aim that every workplace is always happy and people want to try things and not be afraid for things to not quite work rather learn as we go and improve next time. We are committed to the people we support and we believe in respect and fairness for all, you will not be disappointed.
A word from the CEO
GLYN MEREDITH CONTACTTHECEO@CARTREFI.COOP
This is a very warm welcome from me and us all with every good wish for the years ahead I as CEO look forward to meeting you in person on my service visits or in the meantime, please feel free to get in touch for a chat or discuss ideas on contacttheceo@cartrefi coop
Celebrating 30 Years long standing commitment to quality, innovation and putting the people we support at the heart of our work.
We have provided thousands of wonderful carers with wonderful careers and established contracts with 15 local authorities across Wales developing a reputation for quality and creativity in the process.
Our Story
For 30 years, Cartrefi Cymru have been helping people across Wales live fulfilling lives.
We provide quality support to people, helping them be a valued part of their community.
WE ENABLE THE PEOPLE WE SUPPORT TO HAVE AS MUCH CONTROL AND CHOICE OVER THEIR LIVES AS THEY WANT AND CAN MANAGE.
SAFEGUARD
WE RESPECT THE PEOPLE WE SUPPORT WITH THE SAME RIGHTS AND RESPONSIBILITIES AS ANY OTHER PERSON.
RESPECT
WE SAFEGUARD THE PEOPLE WE SUPPORT FROM ABUSE AND NEGLECT AND FROM UNFAIR LIMITS TO THEIR FREEDOM, HAPPINESS AND WHAT THEY MAY ACHIEVE.
Helping people achieve what matters to them by providing high quality services that respect, safeguard and enable.
ENABLE
OUR PROMISE
Our Values
Work openly and co operatively with their colleagues as part of a team.
Take responsibility for maintaining and developing their knowledge and skills to enable their role to be carried out effectively.
Our Values
RESPECT
Promote the well being, voice and control of the people they support.
Adhere to all relevant policies and procedures
Treat everyone fairly, with dignity and respect and without discrimination.
Act with integrity at all times.
Promote and protect the views, wishes and interests of others at all times.
Work with individuals to express concerns or make complaints, take any complaints seriously, respond to them or pass them on to the appropriate person.
How our employees help us deliver our commitment to provide high quality services that respect, safeguard and enable.
Do their best for the people we support and their families at all times.
Do NOT develop intimate relationships with the people they support.
Promote positive representation of Cartrefi Cymru Co opertive and the social care sector through exemplary conduct.
Only share sensitive info with those who need to know to help deliver services.
Work with individuals in ways that maximise their wellbeing and active participation.
Ensure no one is at risk of harm from what they may or may not do.
Use any Company resources in a responsible and lawful manner
Dress appropriately and professionally
SAFEGUARD
Report actions that compromise the safety or care of the people they support Immediately disclose convictions and cautions relevant to their employment
Disclose any other jobs which may conflict with their role with the Company
Work with individuals in a person centred way.
ENABLE
S E N I O R
M A N A G E M E N T T E A M
Chief Executive Officer
On a personal note I love to spend time with my two boys and am keen on sports and staying fit and like to enter running, cycling and tri athlon events now that I am too old to play rugby! I think I have a great sense of humour although you may not agree! I am keen to listen to everyone and talk about Cartrefi’s next steps and how we meet challenges together.
GLYN MEREDITH GLYN MEREDITH @CARTREFI.COOP
In my previous role, I developed and led a community strategy on increasing community programs to enhance our reach and impact across Wales for disabled people. This pan disability strategy included programs that support employment opportunities, on the job work placements, skills and training for individual development along with volunteering. I also have experience of developing ambitious fundraising, events, marketing and communication strategy to get the best for the charity.
After my initial experiences supporting others in the community, I qualified as a social worker, and have since managed a range of services for disabled people including fostering agencies, residential and nursing homes, supported living services, community short breaks, crisis intervention programs for families at risk of breakdown, and preschool services for children waiting for a diagnosis.
Glyn Meredith
After school I worked in a bank and studied accountancy in the early 2000s. Outside of work and studies, I wanted to do something more fulfilling with my time in addition to playing rugby, whilst giving back to my local community, which is when I started volunteering at a local children's charity with disabled people. This changed my outlook on life and my career in many ways.
I am passionate that disabled people need to be a catalyst for societal change and must be given the opportunity and support to influence the agenda for local and national legislation. I am very excited about the opportunities Cartrefi Cymru Co-operative has to enhance the lives of the people we support and look forward to embarking on this journey, through a cooperative model.
Being able to support others to promote their independence was a real privilege. Having observed the challenges disabled people and their families experience first-hand, It inspired me to want to change things for the better, and support disabled people to have more choice and control of their lives, and be active citizens in their communities.
In my spare time I enjoy knitting and crochet, gardening, reading (especially crime novels), walking and cooking.
I have worked for Cartrefi since 1998 when I was appointed as a Performance Manager for Bridgend, Cardiff and the Vale. I then became a Regional Director following our restructure in 2000. My previous work experience is in homelessness and housing advice which I did for 16 years in London and Cardiff.
Jill Nicholson JILL NICHOLSON JILL.NICHOLSON@CARTREFI.COOP
Director - Operations & People
The best part of my job is meeting all sorts of people - many of the people we support and their families, our employees and community supporters. I believe that the work that we do really makes a difference to peoples' lives and it's inspiring for me to see the good work that our teams are doing.
Director - Operations & ICT
I have been active in the voluntary sector from a young age; lots of my spare time is spent supporting local charities such as the St John Ambulance Brigade and the Welsh Ambulance service.
Now a Director for Operations and ICT, I joined Cartrefi Cymru in 2011 originally as an Area Manager. My career started in a local nursing home working as a Care Assistant when I left school. Whilst there, I began studies to become a nurse, but quickly realised the Health Service was not for me, so I took a leap of faith and joined the third sector. Supporting adults with learning difficulties became very important to me and I have been fortunate to have been able to work in a variety of settings across Wales and England.
My education has mainly been vocational based following my school years, including several Leadership and Management Diplomas. More recently I have had the opportunity to study ‘Vanguard People Centred Services’ with Buckingham and Kingston universities.
GERAINT JENKINS GERAINT.JENKINS@CARTREFI.COOP
Geraint Jenkins
My other passions are spending time with my young family, listening to music and attempting to get fit!
Susan Coffey
I've worked in the private, public and third sector and ran my own accountancy practice for four years. I really enjoy the special role that finance has in charities;
SUSAN COFFEY SUSAN.COFFEY@CARTREFI.COOP
I joined Cartrefi Cymru as Finance Director in July 2019, supporting the Board and the Senior Management Team by developing a new finance strategy and wider organisation transformation.
Director - Finance
the challenge of finance facilitating change and improvement whilst ensuring decisions are always focused on the charity's objectives.
I am a Fellow Cartered Management Accountant and an Associate Member of the Chartered Institute of Personnel and Development.
Working in the voluntary sector is very different from my previous experience but I have to say it was highly refreshing to join this great organisation and start working with others to make a real difference to the lives of people in our communities.
CATHRYN FERRIS CATHRYN.FERRIS@CARTREFI.COOP
Assistant Director - People
I was the Regional HR Manager for the Wales Probation Trust during it’s complicated national restructure and also worked with the education team for Newport City Council for a short period.
On a personal note, I am also a Trustee for a local disabled cycling charity and like to keep fit and healthy by running and cycling when I get the chance. I also love to travel and am currently ticking off the many places on my lengthy bucket list.
Cathryn Ferris
I qualified as a Member of the Chartered Institute of Personnel and Development in 2003 and became a Chartered Member shortly after. I joined Cartrefi Cymru in 2013 following a lengthy career in the public sector, spanning more than 25 years.
I have always worked in human resources and have a strong sense of fairness and equity which I strive to ensure underpins the work we do. No two days are ever the same working here and it is that and the knowledge that we are supporting people to achieve what matters to them, regardless of how small, that makes me get up in the morning.
SUE JONES SUE.JONES@CARTREFI.COOP
There have been many changes during the time I have worked in Cartrefi but I can honestly say I have never had to go through some of the situations we have had to face this past year. Everyone has shown how dedicated they are to the people we support by adjusting their support practices and putting themselves in the front line to ensure support continued with as little disruption as possible - a huge thank you to everyone.
I stayed in RCT for the next 17 years meeting so many people. During the last 8 years I have also worked in the Vale of Glamorgan area as well, meeting lots more wonderful service users and staff.
Assistant Director - Operations
Sue Jones
I hope my short story inspires others to pursue a career with Cartrefi. I started on the Peri Team and this year have started a new chapter as Assistant Director (Operations).
I have worked for Cartrefi for the past 28 years, starting on the Peri team in Bridgend. I am so grateful I had this opportunity as it gave me a chance to meet lots of staff and service users who allowed me to develop skills in a variety of settings. From there, I moved into a supported living service also in the Bridgend area. I worked there for 3 years where I then became an Assistant Service Manager. I was lucky to have a Manager who encouraged development and she prompted me to go for acting positions which were outside of the Bridgend area. I then became a Service Manager and from there had another temporary position as Area Manager in RCT.
In 2004 I decided I needed a change in career, and had aspirations to give something back to the community - which is when I applied to be a Support Worker at Cartrefi Cymru.
Since then, I have developed my knowledge and understanding having had multiple roles within the company; all of which have allowed me to progress to Assistant Director. I have always tried to do what's best for people and to do what matters to them which I will continue to do as an Assistant Director.
Assistant Director - Operations
NICOLA PHILLIPS NICOLA.PHILLIPS@CARTREFI.COOP
I acknowledge the advantages of working for a Co-operative, and I will use my skills and experience to improve communities across Wales.
Outside of work I am a member of Brecon Lions, helping local causes and supporting international charities, working towards making the world a better place. In my spare time I enjoy spending time with family and friends, and spoiling my grandson.
Nicola Phillips
Karlos Wilshaw
Prior to Cartrefi, my career took many paths.
Assistant Director - Operations
Our sector is ever evolving, with continuous learning on a daily basis. We are all human, and sometimes we don’t get it right, but having the support of others offers guidance and reassurance. Some advice - Be yourself, add some humour. We are a team, let’s get creative and make a difference!
KARLOS WILSHAW KARLOS.WILSHAW@CARTREFI.COOP
My Cartrefi story began in early 2020. I was captivated by the organisations journey and commitment to quality and values, which are easily summarised in three words; “Respect, Safeguard and Enable” –standards which compliment my own beliefs and ideals. Appointed initially as an Area Manager, Cartrefi has enabled me to broaden my horizons, and advance into the role of Assistant Director.
The best way to work with me – Be open and honest, I will always find the time to listen to you, my door is always open. When I’m not working, I am cooking, walking the mountains, attending music events and keeping fit. I enjoy travelling and assisting others to reach their goals.
Dissatisfied with roles within an exhausted retail sector and inspired by my grandparents (who were pivotal in shaping my disposition), my transition into care began as a Support Worker in 2008. I learned from the people I supported and my colleagues to admire difference, respect change and appreciate that times can be challenging. Collaboration with all stakeholders ensured our shared visions built-on achievable outcome focused pathways for all. Supporting people with Mental Health and Learning Disabilities, I have worked across residential, supported living, clinical (NHS) and secure settings across North Wales and the North West of England.
E M P L O Y E E
B E N E F I T S
Working with us PURCHASE OF LEAVE SCHEME ANNUAL LEAVE ALLOWANCE FAMILY FRIENDLY POLICIES UP TO £24,404 PER ANNUM FOR SUPPORT WORKERS Based on a support worker on a 40 hour week contract and 1 weekly sleep in duty. The option to alter annual leave entitlement by purchasing extra leave each year. Up to 25 days annual leave rising by a further 5 days after 5 years. We offer a range of flexible working opportunities. The Benefits TRAINING AND DEVELOPMENT A range of training and development opportunities and paid time to attend approved sessions.
Working with us PENSION CONTRIBUTIONS A workplace pension contribution of 3%. MILEAGE ALLOWANCE PAYMENTS Mileage reimbursement at a rate of 45 pence per mile. BLUE LIGHT SAVINGS CARD You can apply for this discount card specifically for NHS/social care staff which offers you daily savings for a small fee . REFER A FRIEND SCHEME DISCOUNT FOR CARE WORKERS The Benefits We will pay you £50 if you refer someone you know to apply for employment with us and they are successful If you have the Care Worker card, you can apply for a Discount for Carers card for free! Get access to discounts and offers
MATERNITY PAY AND BONUS COMPANY SICK PAY COMPANY MOBILE PHONE PAYMENT OF FEES Working with us The Benefits Occupational maternity pay scheme & bonus payable on return to work (subject to terms) Continued payment when you are absent due to sickness You will be issued with a mobile phone to help you communicate within the workplace. We will pay your Social Care Wales Registration fees and for a DBS (where this is required for your role)
Shopping Discounts
Edenred Benefit Platform
New
We have an online benefit platform which provides you access to a range of benefits for example:
Purchase shopping vouchers and loadable cards at a discounted rate to save money on your weekly shop or other major purchases.
Spread the cost of new cycling equipment with affordable monthly payments straight from your salary.
You will be sent a link from MyLifestyle to your work email, shortly after you start working with us. You will need to set up a password.
Obtain the latest tech and spread the cost with affordable monthly payments straight from your salary Technology
Cycle to Work Scheme
Accessing the portal
How do I use the service?
0800 174319
Provided by Care First
The service is free of charge for you to use and you don’t need to ask your manager to use Care First, just call 0800 174319 and you can speak to a professional counsellor or information specialist in confidence. Care First is available 24 hours a day, 7 days a week, 365 days a year and is accessible by phone or online. The EAP can provide information booklets, articles, resource information on support services in your local area and even short term face to face counselling to help get you back on track. www.carefirst-lifestyle.co.uk
EMPLOYEE ASSISTANCE PROGRAMME
Who are Care First?
With ever increasing pressures at work and home, there are times when we all need some extra support to balance the demands of everyday life. Care First are an independent, leading provider of professional employee support services. Care First employ professionally qualified Counsellors and Information Specialists, who are experienced in helping people to deal with all kinds of practical and emotional issues such as wellbeing, family matters, relationships, debt management, workplace issues, and much more…
A team of professionally trained, qualified and BACP Accredited Counsellors are available 24/7 to offer support for personal or workplace related issues.
Counselling Support
Information Specialists
They have expert advisors that have been trained by Citizens Advice who can provide you with comprehensive answers and assistance on a wide range of practical issues which can affect our daily life.
Care First lifestyle site you can access supportive information, helpful articles, well
webinars
Management Support
Care First Lifestyle
speak
EMPLOYEE ASSISTANCE PROGRAMME
Provided by Care First
Through the being and with a Counsellor in real-time via the online counselling facility.
Care First Counsellors offer support with issues such as redundancy, managing change, difficult conversations, job performance, absence management and disciplinary.
www.carefirst-lifestyle.co.uk 0800 174319
How do I use the service?
MY POSSIBLE SELF
Provided by Care First & Zest
access to a range of wellbeing resources from toolkits, mood
The App is free for you to use and is completely confidential. Your use of the App or any personal information given will not be shared with us or any third party. To download the App search for My Possible Self:Mental Health on iTunes or Google Play and download onto your phone. visit www.my possible self.com Log into the company page with the registration code below and create your personal account. WelFram21!
.
Passcode
What is it personal mobile). provides trackers,
It
it? My Possible Self is an App that is available through the Company Mobile Phone (or you can load
Alternatively,
www.my-possible-self.com
on your
visual and audio exercises and journals to name a few ....
U S E F U L
I N F O R M A T I O N
Honing your ability to self-reflect is a key skill to master. It helps you reflect on your experiences, your skills, and your motivations.
SelfReflection
Research conducted by the Harvard Business School found that reflecting on a task could significantly heighten the learning process more so than simply learning through repetition Why not use the printable reflection journal on the next couple of pages to reflect on your first few weeks in your role
“We do not learn from experience. We learn from reflecting on experience.” philosopher, psychologist, and educational reformer John Dewey
American
What? So What? Now What?
Driscoll's Self-Reflection Model
WHAT? Q u e s t i o n s y o u c o u l d t h i n k a b o u t :
What exactly did you do?
How did you feel at the time?
Was it a good experience, bad experience or both? Why?
What have you learnt from reflecting on this experience?
How did you react and why did you react this way?
Do you think your past situations influenced this experience? Who else was involved? How may they have felt? How did they react and why?
Could you have prevented negative outcomes? If so, how? Would you do anything differently?
Could you do anything to better prepare for a situation like this? What will you focus on now?
What? So what? Now what?
What exactly happened?
NOW WHAT? Q u e s t i o n s y o u c o u l d t h i n k a b o u t :
Do you feel the same about the situation now as you did then? How did this experience align with your personal values?
SO WHAT? Q u e s t i o n s y o u c o u l d t h i n k a b o u t :
Regular self-reflection can be beneficial whether this is done weekly, monthly, or annually.
Was someone else involved?
WHAT?
SO WHAT?
NOW WHAT?
Reflection Journal
As well as our bespoke Health & Safety eLearning system, we also have access to online modules catering to the social care sector including: Security Response Safety & Safety Boundaries and Relationships Skills
Sexuality
The competencies needed to carry out your role
Safe
Our Senior Partners, Learning Assistants and external trainers carry out training face to face and over teams including:
Dysphagia Fire
Booking on to courses Navigating our systems registrations training How to access other resources
SCW
Regular supervisions benefit both you and us as an organisation. It helps us recognise and address issues before they become actual problems.
Professional
Support to identify training needs Recognition of the job you're doing development is important to us and we will support you to achieve a qualification for your role.
COVID
SQualifications upervisions
Person
Our induction programme offers a range of initiatives to help you to do your job well and enjoy your career with Induction Resources
Dedicated Staff Development Team Trainer Led Sessions eLearning Training
First Aid Manual Handling Administration of Medication Personal Behaviour Support Centred Active Support
Computer
Health
At least 4 supervision sessions per year Support to develop your practice
Safeguarding
Soft
Your
Principles and Values Level 2 Diploma Level 3 Diploma Level 5 Diploma AAT A selection of apprenticeship opportunities
Mandatory
Our in house Staff Development team will support your training and development needs and can help in areas such as:
us Your
Staff Development Management System (SDMS) is where staff can browse the National Training Programme to view upcoming training courses Staff can also view their Training History Record from here.
learning
Training Management with SDMS
have a variety of electronic learning management options to support
eLearning is a self paced, hands on, learning experience delivered electronically All staff are set up with an eLearning account through Safety Media
Digital Learning Systems
We your needs.
There is a vast amount of information on the Learning Hub which support the learning needs of all job roles
You can navigate the hub by selecting one of the folders to open a selction of relevant folders and files (learning modules).
You can access the Learning Hub via the Learning Hub Teams channel or visitiing: https://cartreficymru sharepoint com/sites/LearningHub
Within the first 6 months of employment staff are expected to complete their Induction module. From then on there will be Refresher modules to complete every 2 years.
Resources with the Learning Hub
All staff are set up with a log in for SDMS which can be accessed here https://training.cartrefi.org/sdms6/
You can access our eLearning here https://www safetylearning co uk/login/cartreficymru? notloggedin=true
eLearning with Safety Media
Use Google Chrome for an optimal experience.
Policies
also has a Meet the Corporate Team section which introduces all our staff in our central teams, including Finance, HR, IT, Governance and Communications.
Travel
We have a range of information available on our Cartrefi Cymru Information Hub
It
guidance
the Information
our
wellbeing
anything
Information Home Page
Digital Information Hub
Wellbeing
for information
The
Information Hub homepage contains links to various sources of information within the hub including:
The of
our employees is really important to us and as well as the Care First Employee Assistance Programme, we also have a range of useful information on our Wellbeing page within the hub. Cartrefi News Co Op Hub Report an Incident Upcoming Events Social media feeds
All policies are electronic and can also be found within Hub. This will be your "go to" space about from to related
Absence
T
Y
Y
first
Y O U R FIRST WEEK First Impressions
Y
Your week of getting to may similar to itinerary O U S H O U L D A L S O H A V E R E C E I V E D : O U R I C T L O G I N F R O M Y O U R M A N A G E R Y O U R C O N T R A C T O F E M P L O Y M E N T F R O M H R O U R E M P L O Y E E H A N D B O O K W H I C H C A N B E F O U N D O N T E A M S A N Y D O C U M E N T S R E L E V A N T T O Y O U R T E A M R A I N I N G A N I N T R O D U C T I O N T O T H E O R G A N I S A T I O N S P E C I F I C T E A M I N D U C T I O N / B R I E F I N G S E - L E A R N I N G D S E I N T E R A C T I V E C O M P U T E R S E C U R I T Y & G D P R E - L E A R N I N G F I R E S A F E T Y M A N U A L H A N D L I N G
know us
the below
have looked
All Staff are responsible for their own health and safety and that of people working with them. These responsibilities include:
Reporting anything that may be a hazard, or if they see someone doing something that they think may be dangerous, to a manager.
Health & Safety
Reporting all accidents in the workplace/service setting as soon as possible via the online reporting system.
Carrying out a visual test on any equipment before they use it to make sure that it is safe.
Following the training and the policies and procedures that the company has in place.
Cooperating with their managers on issues regarding health and safety.
Sickness & Absence
Who can report my absence?
You. Only In exceptional circumstances (e.g. hospitalisation) it is acceptable for someone else to contact the manager on your behalf.
Can I report my absence by text, email, or carrier pigeon?
What information do you need from me?
Employees must provide notification as soon as they know they will be absent to allow for us to cover the shift/ work planned if required . This must be no later than 2 hours before the start of a shift if in a Support worker role
No, as efficient as messaging is and as cool as birds are, telephones are the only acceptable method of reporting an absence
What if I'm off for longer than 7 days?
On the 8th day you'll need to provide a GP's fit note with further fit notes submitted directly to HR within 3 calendar days of the expiry date of the previous certificate. section of hub.
For more information see the Attendance Management Policy in the policies
the information
When should I let you know of my absence?
It is important for all staff members to notify their line manager or designated contact of their absence from work.
The reason for the sickness absence; The likely duration of sickness absence; If there has been an injury, how the injury was caused and whether it is work related
Microsoft 365 Microsoft 365 keeps us connected and allows us to achieve more through a suite of innovative apps. Logging in is as easy as ... 2 1 3 Go to loginmicrosoftonlinecom Enter your Cartrefi Cymru email address and click next Enter your Cartrefi Cymru password and click Sign In FOR SUPPORT CONTACT ICTSUPPORT@CARTREFI.COOP
CREATE CREATE CREATE
OUTLOOK OUTLOOK OUTLOOK
Microsoft 365 Features
Selecting this button will allow you to create a new Word document, Powerpoint presentation, Excel spreadsheet, Forms form, Forms quiz, Sway page or OneNote Notebook.
Microsoft Excel is an application which allows you to create spreadsheets, tables, charts, calculations and many other features A spreadsheet is a set of data laid out in rows and columns.
POWERPOINT POWERPOINT POWERPOINT
Microsoft Teams is a messaging and video conferencing app which offers real time collaboration, communication, meetings, and file sharing We use Team a lot as it keeps us connected to teams and colleagues throughout Wales.
TEAMS TEAMS TEAMS
Microsoft Powerpoint is a program that allows you to create presentations using slides like a slideshow.
Lets take a look at some key apps featured in the taskbar to the left of the screen following sign in.
Microsoft Word is a word processor which allows you to create, format, manipulate, save and print text based documents.
We understand that this may all look a bit overwhelming if you ' re not used to any of this but we promise to support you in familiarising yourself with the technology we use and will always keep your needs and abilities as the end user in mind.
How to get the most out of your Cartrefi Cymru Co-operative Microsoft 365 account
Outlook is Microsofts email client but also includes calenders, task management, contact management and note taking. Company emails and training invitations will be sent to your Cartrefi email address so it is VERY important that you check your emails a few times each week.
WORD WORD WORD
EXCEL EXCEL EXCEL
Capacity is the ability and comprehension a person has to understand important information needed to make a decision and to communicate their decision Our default assumption is that the people we support have the capacity to make their own decisions and we will support them to make their own decisions where we can.
apacity
By ensuring the people we support have greater understanding of the options available to them we empower them to make informed choices and decisions that are right for them (even though they may be perceived as unwise by us). choice
An advocate is someone who speaks on behalf of another person or group of people. Some of the people we support may use advocate services, and some of them may be self-advocates.vocate
This refers to behaviours which are unexpected and can pose a risk to the physical safety of the person we support or other people and can result in restrictions in use and access of community facilities. These behaviours differ in severity, recurrence and length.
Aa
t Interest Decision
AM stands for Area Manager. Area Managers are principally responsible for ensuring that support services in an area are managed to the highest quality standards so that the people being supported experience positive life outcomes AM
This is the acronym used for Chief Executive Officer. Our CEO is Adrian Roper. CEO's are the highest ranking executive and the public face of an organisation.
AWIF CEO of
A best interest decision is a legal term that refers to the occasions where a decision is made on a persons behalf when they may not be able to make this decision themselves. Best interest decisions are only made when there is clear evidence a person lacks the capacity to make the decision themselves.
Sometimes we use terms often and freely forgetting that not everyone may be familiar with what they mean. This glossary features many of our frequently used terms to help guide you.
Bb
The All Wales Induction Framework for Health and Social Care (AWIF) supports new workers during the induction stage of their employment and helps them develop their practice and future careers, in and across the health and social care sectors.
Cc
Some of the people we support require us to act as their Corporate Appointee. This means we have been appointed by the Department of Work and Pensions to receive a persons benefits and to use the money to cover their expenses such as bills, food and personal items.
U EFUL RMTS E
Central generally refers to our non operational departments and staff e.g Finance Team, HR, ICT, Staff Development. Most of our Central staff operate from our head office in Cardiff.Central
ASM
A Glossary
ASM stands for Assistant Service Manager. ASM's support the Manager and help manage the staff team and the service This includes planning rotas, dealing with expense claims, management of staff and deputising in the Manager’s absence
S
Appointee
challenging behaviour
diversity
Comms
GDPR Gg
The Communications teams main focus is on creating and distributing content which promotes Cartrefi’s brand and activities. They also enhance the well-being of its members and stakeholders by promoting innovation.
OLs Dd
Confidential
Dignity isn't an easy word to define but in terms of our support services we expect the people we support to be treated as equals and with respect at all times, that they have access to privacy, and ensuring they are supported to achieve autonomy, independence and be participating members of their communities.
dignity
The General Data Protection Regulation (GDPR) is a law which replaced the Data Protection Act 1998 and applies to countries across Europe GDPR ensures we as an organisation have greater responsibilities with how we handle personal data.
This is the acronym used for Care Inspectorate Wales. The CIW register, inspect and take action to improve the quality and safety of services in Wales.CIW
Consent simply means obtaining permission or agreement. In terms of social care settings, this may refer to obtaining agreement or permission from the person we support to participate in an activity such as showering or taking medication.
This stands for Deprivation of Liberty Safeguards. DoLS protects people who are unable to consent to their care arrangements from having their arrangements deprive them of their liberty.
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Diversity is understanding, appreciating, embracing and celebrating the differenct traits and characteristics of people that make our society wonderful. Diversity is often synonymouos with (but not limited to) race, gender, abilities, values, beliefs and sexuality.
A Disclosure and Barring Service (DBS) check is a process which lets us know whether an employee has a criminal conviction and is a safeguarding measure to ensure unsuitable people are prevented from workig with vulnerable people such as the people we support.
Consent
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DBS
Dom care (domiciliary care) is care which is provided to a person in their own home. This promotes living independently by supporting care needs through tasks such as helping with personal care, administering medication, preparing meals etc. dom care
The European Convention of Human Rights (EHCR) is an international human rights treaty with the purpose of protecting the human rights and political freedoms of individualys living in Europe. The ECHR underpins many of the laws which affect the people we support
We became a co operative in 2017. As a Co operative, our members (made up of the people we support, employees and community supporters) democratically support decisions around our future as an organisation Co-OP
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This refers to information you may know about another person which is personal and private and should only be shared in exceptional circumstances with authorised people and with the permission of the person in question where possible.
COP
The Code of Practice (COP) are the professional standards which outlines how social care workers are expected to behave.
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Learning Disability Ll
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Liberty
This is an automated bot on Teams which answers everyday questions around issues such as password resets, SDMS login details, direct links to websites and company policies, and direct instant chat messages depending on the type of question that you have asked
In the context of the people we support, learning disabilities are conditions which impacts the way information is comprehended, processed and communicated. This can result in difficulty understanding complex information. It's important to remember learning disbilities are different for every individual who has one.
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LFD
HR is the general term we use to refer to our Human Resources team Our HR team is a part of our central function and they are responsible for managing all matters relating to our workforce as employees. HR
ICT is the general term we use to refer to our Information and Communications Technology team. Our ICT team keep us running by developing, deploying, maintaining and offering solutions to any issues affecting our large-scale information and communications systems.
Help Bot Hh
Our Learning Hub is a channel within Microsoft Teams which holds a catalogue of resources to help with qualifications, continuous professional development, PRTL and general learning material.
Liberty refers to a persons right to live their lives in a way that does not inappropriately restrict their freedom.
You will often hear the Medicines Administration Record referred to as the MAR sheet. This is a record supplied to the service by the Pharmacist/Service Manager to log whether a person we support has taken their medication.
Mar
Learning Hub
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Lateral flow testing involves swabbing the throat and nose to collect a sample which is inserted into a tube of liquid for a short time. Drops of this liquid are added to a test strip and after about half an hour a result will be shown. Our staff complete two LFD's per week.
We often shorten Health and Safety to H&S We have a Health and Safety Team based in our head office in Cardiff who promote the regulation and enforcement of workplace health, safety and welfare.H&S
MCA
The MCA (Mental Capactiy Act 2005) is legislation which provides the legal framework for acting or making decisions on behalf of individuals who lack the mental capacity to make certain decisions for themselves.
All staff receive formal training in administering medication and part of this training is being formally observed administering medication by your service manager Medication Observations along with training has to be completed before you can adminster medication in service.
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You may see MH used as an abbreviation for Manual Handling. Manual Handling refers to supporting or transporting weight through lifting, lowering, pushing, pulling, carrying or moving through bodily forceMH
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Liberty Protection Safeguards (LPS) is the successor for DoLS. LPS has the same goals as DoLS but is being implemented in a way that zstreamlines the current system and makes it run more smoothly.LPS
The MHA (Mental Health Act) is legislation which provides the legal framework for providing mental health services to people with mental illness whilst promoting, protecting and fulfilling the persons fundamental rights.
Outlook
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POVA (Protection of Vulnerable Adults) ensures vulnerable adults are protected from abuse and neglectPOVA
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PCAS
Microsoft 365 is a cloud based suite of applications .Every member of staff is set up with a Microsoft 365 account and you will use this login to access your emails, teams and create and edit documents.Microsoft 365
PBS (Positive Behaviour Support) is a preson centred approach to managing the behaviours of the people we support through behaviour plansPBS
A person we support may need assistance in managing personal care. This means they may need our help with things like toileting (incl. menstruation), skin care, eating and drinking, nail and hair care and bathing.
Personal care
Our Ops (or Operations) function oversees the overall management , quality, growth, stability and performance of our support services whilst working within legislative requirments.OPs
PCP (Person Centred Planning) supports the person we support to make decisions about their own lives and future The person we support is central in deciding how these plans are made and who they involve They need to be regularly revised to reflect the persons changing needs
PCP
The P&V, or Principles and Values award as it is formally known, is part of the bigger induction called the All Wales Induction Framework (AWIF). If you don't have a qualifying qualification, you will need to complete this award to register
Items of PPE (Personal Protection Equipment) are protective garments or equipment which are worn to limit the spread of infection. In social care this usually consist of face masks, visors, gloves andPPE
NICE (National Institute for Health and Care Excellence) is a non departmental public body which improves the outcomes for people using the NHS and other public health and social services through providing guidance, advice, standards and pathways.
PCAS (Person Centred Active Support) Is a method for supporting people to engage as active participants in meaningful activities and relationships. PCAS promotes inclusion and independence and offers the people we support greater control over their lives and choices.
PRTL (Post Registration Training and Learning) refers to the training you are required to complete to maintain your registration status with Social Care Wales. Each registered person is required to complete 90 hours of continuous professional development over a three year period.
PRTL
A PBS Plan supports the person we support to reduce and manage challenging behaviour through step by step instructions on how to distract and de escalate potential challenging behaviour PBS Plan
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PBM (Positive Behaviour Management) is a way to manage behaviours in a positive way with the least restrictive option always considered first.PBM
This is the email client through Microsoft 365 that we use. You can log in to your outlook account online or through an app. All Cartrefi Cymru related correspndence will be sent to your Cartrefi Cymru Outlook email account.
According to the MCA restraint is any occurance where you ‘use force or threaten to use force to make someone do something that they are resisting’ or ‘restrict a person’s freedom of movement, whether they are resisting or not’
The Registration and Inspection of Social Wales Act (RISCA) is legislation which defines the responsibilites for care providers anf their managers and responsible individuals need to adhere to ensuring care and support services are as good as they should be.
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This simply refers to the individuals at the core of everything we do the people we support.
compliance management software
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Skynet is the self serve Finance and HR system than enables you to claim expenses and to update and view your personal information The HR aspect of this system will be introduced shortly SDMS
It is important to us to ensure the standards of the person centred care we provide to the people we support is always exceptional and adheres to our objective to Respect, Safeguard and Enable.
SCIE
Registration
Restraint
The Responsible Individual (RI) refers to the senior manger(s) within the organisation who is responsible for providing sound governance and managing the regulated activity within the organisationRI
According to there webiste, the Social Care Institute for Excellence (SCIE) ‘improves the lives of people of all ages by co producing, sharing, and supporting the use of the best available knowledge and evidence about what works in social care and social work.’
Quality
All social care workers who provide domiciliary care are required to register with Social Care Wales. Through registration you become part of a professional workforce that demonstrates you have the vital skills and knowledge needed to provde quality care to the people we support.
Skynet
Smartlog
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Risk Assessing is the process of identifying risks and making sensible and balanced efforts to reduce any hazards. In relation to people we support, risk assesments enable them to maintain their quality of life without harm. Risk Assessment
SDMS is our Staff Development Management System. All staff have login details and can access their training records, upload self study or update their details, view upcoming training events and change their password
The QCF (Qualifications and Credit Framework) Is an internationally recognised qualification. Completion of a QCF evidences you possess the competencies and skills required to work in social care settings.
Service Managers (SM) have responsibility for managing the staff teams and the services This includes planning rotas, dealing with expense claims, management of staff and deputising in the Area Manager's absence. SM
Smartlog is fire and health & safety we use to manage and monitor all fire safety and health & safety requirements for our organisation.
Social Care Wales (SCW) is a regulatory body who aim to ensure the social care workforce in Wales is confident, competent and informed and able to put the principles of RISCA into action. All domiciliary care staff must register their professional status with Social Care Wales.
The Social Services and Well Being (Wales) Act (SSWBA) is the legal framework for transforming the Social Services sector in Wales and improving the well being of people who need care and support and their carers.
Vulnerable adult
Supporting people with learning disabilities or autism to live as tenants in their own home is the biggest area of our work. This involves providing registered domiciliary care and housing related support, usually on a 24/7 basis.
A support plan is a detailed document stipulating the support we will offer a person, when the support will be provided, how the support will be provided and how the support meets the needs of the person we support.
SSWBA Supported Living
Support plan
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We have all made unwise decisions in the past. We also enjoyed the freedom to make those decisions without restriction. The people we support have the same freedom to make unwise decisions and we must not assume they lack the capacity to comprehend or understand the decision they are making.
Unwise decision
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Standards set out what are expected of us in terms of quality and outcomes and underpins the planning and provision of social care services.Standards
Whistleblowing
Sway is a presentation programme contained within the Microsoft 365 suite of apps which we use to supplement your training We have a library of "Sways" on the Learning Hub which you can use to improve your knowledge and which may be recorded against your training history.
Whistle blowing refers to the raising of concerns by employees, of poor practice or illegal acts or omissions at work such as acts that are dangerous, abusive or discriminatory.
The Department of Health defines a vulnerable adult as 'a person aged 18 or over who may need community care services because of a disability (mental or other), age, or illness. A person is also considered vulnerable if they are unable to look after themselves, protect themselves from harm or exploitation or are unable to report abuse '
Microsoft Teams is a messaging and video conferencing app which offers real time collaboration, communication, meetings, and file sharing. We use Teams a lot as it keeps us connected to teams and colleagues throughout Wales Teams
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