Page 1

Warranty & Maintenance Guide


Welcome to your new home Handover day is here and it is time for us to present you with the keys to your new home. It is such an exciting time for you and we are proud to have been part of your journey to help you realise your dream. We don’t want your journey with us to end here, however. The Warranty & Maintenance Guide contains all the relevant warranty information for your new home. In addition, we have included some tips and suggestions for home maintenance and care to keep that brand new sparkle and to ensure you don’t compromise any of your warranty conditions. The whole team at Carlisle Homes takes great pride in creating genuine partnerships with our customers, with each home we build being significant in our journey as a builder. Thank you for choosing Carlisle Homes to build your home, we wish you all the best as you start life in your new dream home.

IN A CARLISLE HOME

2

3


To help you navigate through this guide we have used recognisable icons to make it easier to locate information, and to understand relevant actions to take.

How to use this guide This guide has been developed to assist you with settling into your new home and understand responsibilities involved in the ongoing care and maintenance. By completing the simple and regular maintenance tasks outlined in this guide, you will be ensuring: • The best possible performance and longevity of your new home.

IMPORTANT INFORMATION Important background information for this area of your home.

REFERENCE DOCUMENTS Links to further detail if you want more information.

YOUR RESPONSIBILITIES Outlines your responsibilities as a home owner in relation to Carlisle Homes’ and manufacturers warranties. CARLISLE HOMES RESPONSIBILITIES Outlines Carlisle Homes’ responsibilities and commitment to our customers.

• That all manufacturers and Carlisle warranties will remain valid over the due course. FREQUENTLY ASKED QUESTIONS We have included a helpful list of common questions to assist with your understanding of your new home and the maintenance involved. What happens next?

What do I do if I have a problem?

• Y  ou will be contacted by the Carlisle Homes Warranty Team approximately 60 days after handover to schedule your 90 Day Warranty Inspection.

• R  efer to the relevant section of this guide to determine the best point of contact.

What do you need to do now? • R  ead all of the information and tips contained in your Warranty & Maintenance Guide. • C  omplete and return all Warranty Cards to relevant manufacturers to activate individual warranties. • L  ocate your Warranty Check Sheet (Schedule D located at the rear of this booklet) to use to note down any building issues and questions you want to raise at your Warranty Inspection Appointment. • M  ake the most of the Carlisle Homes Referral Program. For more information visit: carlislehomes.com.au

• D  ocument the details of the issue and take photographs where possible. • If you have already had your Warranty Inspection Appointment, log your warranty issues via email: warrantyexpress@carlislehomes.com.au. • If you are yet to have your Warranty Inspection Appointment use the Warranty Check Sheet to record details to discuss at your scheduled appointment. • If any urgent issues within the first 60 days after handover should arise please contact your Client Liaison Executive for assistance.

• C  ontact: warrantyexpress@carlislehomes.com.au immediately if you have any questions about your home or the next steps in the process.

4

5


REFER A FRIEND

And Receive $500 Simply refer a friend or family member to build their home with Carlisle Homes and be rewarded.

Three easy steps 1. Ask your Sales Consultant for the Referral Form and fill in your details. 2. Remind your friend or family member to bring the Referral Form with them when they meet with their Sales Consultant. 3. When their new home moves to site start stage, we will handover a cheque to you for $500.

CLAIMING YOUR

500

$

REFERRAL REWARD IS EASY!

 ote: You must be an existing or previous client of N Carlisle Homes to be eligible to claim a referral reward. TO FIND OUT MORE ABOUT REFER A FRIEND, VISIT CARLISLEHOMES.COM.AU/REFER-A-FRIEND 6

7


Contents Overview 12 Quality 14 Warranties 16 Services 18 Energy Rating External 22 Slab & Foundation 34 Termite Risk Management 36 Brickwork & Render 38 Windows 40 Doors 42 Steel Lintels, Articulation Joints & Damp Proof Course 44 Roofing Internal 50 Plasterwork 52 Paintwork, Architraves & Skirtings 54 Flooring 60 Wet Areas (Bathrooms, Laundries & Balconies) 70 Kitchens, Benchtops & Appliances Electrical 74 Lighting & Power 76 Heating, Cooling & Fireplaces General Maintenance 80 General Maintenance Issue Resolution 84 Issue Resolution Process ASTORIA UPPER POINT COOK ESTATE

Emergency Contacts 88 In Case Of An Emergency 92 Index 93 Schedule A — Third Party Warranties 99 Schedule B — Warranty Contact Numbers 102 Schedule C — Landscaping and Concreting Checklist 103 Schedule D — Warranty Checklist

8

9


Overview

10

11


OVERVIEW

Quality CARLISLE HOMES RESPONSIBILITIES

IMPORTANT INFORMATION From the beginning, Carlisle Homes had a vision to be known as the best in the industry at delivering exceptional quality. Celebrating over 14 years of business, we have proudly developed a sound reputation for quality through our unwavering commitment to our Quality Assurance Processes. Quality in everything we do is a core value at Carlisle Homes and is genuinely a key focus throughout all areas of the business; it is part of the Carlisle Homes difference.

deterioration through such elements as weather and environmental conditions, and overall family living. Our display homes suffer from the same environmental and wear-and-tear issues. Due to this, we maintain an excellent standard of display home presentation by employing regular maintenance practices, which we are pleased to share with you throughout this Warranty and Maintenance Guide.

All homes, regardless of the builder, suffer from normal issues including (and not limited to) settlement, natural wear and tear, shrinkage and

REFERENCE DOCUMENTS

• C  ontract Specifications contained within your HIA Contract Documentation. • A  lternative solutions which form a part of your permit applications. • W  here applicable, Building Code of Australia (BCA), Australian Standards, Guide to Standards and Tolerances and the HIA Guide to Materials and Workmanship.

12

YOUR RESPONSIBILITIES

• M  ake regular checks around your home to detect early signs of wear and tear to minimise ongoing maintenance and running costs.

FREQUENTLY ASKED QUESTIONS

• C  arlisle Homes’ warranty will address any workmanship issues in your home, in line with relevant laws, standards and as specified in your Contract Specification.

Q What is considered natural wear and tear?

• C  arlisle Homes reserves the right to use all original trades and materials from the construction of your home to carry out any repairs as required.

Q If I am not happy with the quality finish at the end of construction, am I entitled to question the quality of this item at Warranty Inspection?

• C  arlisle Homes upon request will provide free advice and information via: warrantyexpress@carlislehomes.com.au and where reasonable will investigate any issues with regards to quality via their highly skilled warranty team who will decide whether an onsite inspection is required.

A Yes, you are entitled to question this in your warranty inspection, but further investigation may be required by the Warranty Manager with the Construction Supervisor to ensure the level of finish is consistent with the house at the time of handover.

A Natural wear and tear is damage that naturally and inevitably occurs as a result of normal use or aging.

Q The display home paintwork seems to be of a higher quality and level of finish than my own home. Why is that? A Our display homes experience much higher levels of traffic than a normal home. Because we want them to be consistently at their best they are regularly repainted, which exceeds our normal three coat paint system.

• P  erform regular cleaning to avoid the build up of mould, dust and moisture that can cause rust, discolouration, rot and attract unwanted pests. • A  ll Carlisle Homes’ clients have a ‘duty of care’ when maintaining and servicing their home as no home is maintenance and repair free.

13


• T  he Carlisle Homes Warranty Team will contact the home owner by phone within 60 days of your handover date to schedule an inspection appointment.

IMPORTANT INFORMATION The customer journey continues beyond the handing over of the keys to your new home. It is important for us to continue the partnership to provide ongoing support and genuine customer care. Our complimentary 90 Day Warranty Period allows our customers time to settle in to their new home, with the peace of mind that Carlisle Homes will carry out an inspection after 90 days to address any items of concern. As per your HIA Building Contract, your 90 Day Warranty Period commences on the day you receive your keys to your new home (handover as defined in your HIA Building Contract). All warranty works must be scheduled during the week, Monday to Friday between 8:00am and 4:30pm. Please note, as office hours are also the

REFERENCE DOCUMENTS

same working hours of our trades and suppliers, it is the responsibility of the owner to make themselves available during the times that warranty work is conducted in order to provide access. Please note that Carlisle will not provide compensation for time off. Our trades and suppliers do not work on weekends, public holidays or after hours. Carlisle Homes is required to meet certain legal obligations when constructing and maintaining your home. These obligations are the ‘implied warranties’ in the Domestic Building Contracts Act 1995 and ‘consumer guarantees’ in the Australian Consumer Law. For further details about these obligations we recommend you visit: www.consumer.vic.gov.au

YOUR RESPONSIBILITIES

• O  H&S obligations require all tradesmen to wear foot protection whilst working. A second pair of ‘inside shoes’ may be used if requested by the customer.

FREQUENTLY ASKED QUESTIONS Q What happens at the Warranty Inspection appointment? A The internal and external inspection of your new home utilises the 100 Point Warranty Inspection Checklist which is provided by your Warranty Inspector. This Inspection can take up to two hours to complete on a Double Storey home and one and half hours for a Single Storey home. On completion of the appointment you will be provided with an agreed list of items on a Warranty Inspection Report, signed by both you (the ‘Client’) and the Warranty Inspector. A copy of this will be provided to you on the day.

• W  arranty Check Sheet (Schedule D located at the rear of this booklet).

• R  efer to Schedule A of this guide for a list of third party warranties applicable to your home.

Q What happens after my initial Warranty Inspection?

• HIA Building Contract. • H  ome Owner’s Warranty Insurance Certificate (located in your Contract Documents).

• U  tilise the Warranty Check Sheet (Schedule D located at the rear of this booklet) to document issues to discuss in preparation of your inspection appointment.

• w  ww.consumer.vic.gov.au for implied warranties obligations.

• S  tore the completed and signed Check Sheet in your Handover Pack for future reference.

A You will be contacted directly by any required Carlisle tradesmen and suppliers to arrange a convenient time to attend. Normally this will occur within 14 days from the inspection. Once all works that are agreed upon have been completed, the Warranty Inspector will contact you to confirm completion of the works.

• S  chedule B of this guide lists all relevant Supplier Contact Details for your reference.

• E  nsure clear access (relevant removal of furniture and any other items which may hinder works to be performed) prior to tradespeople attending your property. • R  estrain all pets to provide a safe work environment for tradespeople.

14

• O  n completion of the inspection appointment, a Carlisle Homes approved Warranty Contractor and any required suppliers or manufacturers will contact you to schedule a suitable time to perform any agreed warranty works.

Q After my 90 Day Inspection, are there any further compulsory inspections provided by Carlisle Homes?

OVERVIEW

Warranties

CARLISLE HOMES RESPONSIBILITIES

A No, but please feel free to contact our staff for any further information that you may require from that time on. If any further inspections are required this will be confirmed by your Warranty Coordinator. Q What is Home Owner’s Warranty Insurance? A The Home Owner’s Warranty Insurance (HOW) is required on all homes and the certificate is included in your Handover Pack. The insurance protects you in the event that Carlisle Homes becomes insolvent and cannot finish or fix defects. Q Is my home covered for damage caused by natural forces or ‘Acts of God’? A Any damage caused by natural forces, such as one-off weather events like storms, frosts or high winds, is not normally covered by warranty. Inclement weather conditions can cause damage and operational issues to roofs, windows, solar panels, air conditioning/evaporative cooling units, roof cappings and other parts of the house and should be attended to by you immediately in a safe manner. In the event of such damage, you should contact your personal home insurance company so that repairs and any rectification work can be put into effect as soon as possible, as this is not covered as part of the Carlisle Homes’ Warranty, and needs to be assessed by your personal home insurer. The SES also provide 24 hour emergency assistance on 132 500. Q What happens if I decide to sell my home within the Warranty Insurance period and what are my obligations? A We recommend that you provide a copy of this guide to any subsequent owner as any reference in this guide to ‘you’ also means to a subsequent owner. A subsequent owner cannot require higher standards of material or workmanship/ performance than those applicable by law or under the Building Contract (including the Contract Specifications and Your Warranty & Maintenance Guide).

Q How do I contact the Warranty Department if I have any further enquires? A You can email: warrantyexpress@carlislehomes.com.au or call (03) 8561 4777.

15


OVERVIEW

Services REFERENCE DOCUMENTS IMPORTANT INFORMATION Your water service is provided by the nominated provider in your area. Services such as electricity and gas are requested by Carlisle Homes to be connected with the nominated supplier. The owner at their own discretion may change this provider dependent on the terms and conditions of their contract.

Telecommunication services are normally estate driven as different services such as National Broadband Network and optical fibre may be available.

• F  or all water enquiries visit: www.vic.gov.au/ environment-water/water/water-authorities.html • F  or all electricity and gas enquires visit: www.vic. gov.au/environment-water/energy/electricity-gas. html

FREQUENTLY ASKED QUESTIONS Q How do I choose my service suppliers? A Electricity and gas, by default, will be supplied by the provider nominated in your contract. You have the option once you move in to your home to reselect a supplier of your choice. With your water supplier, you don’t have an option and will need to remain with the relevant authority. Q Where is the gas meter located?

YOUR RESPONSIBILITIES • C  hange all services into your name. You have the option to change to your preferred suppliers if required. • In the event of a gas leak, turn off gas at the main supply to minimise risk of fire and call a licensed plumber. • If concerned contact your gas supplier and/or the Carlisle Homes Warranty Department during business hours. • In an emergency, please contact 000 requesting police, fire or ambulance.

CARLISLE HOMES RESPONSIBILITIES

A The gas meter is generally located at the front side of the home beside your electricity meter. To switch off your gas supply, turn your gas meter lever (usually a red or yellow handle/tap) so that it is horizontal with the pipe. To switch it on, turn the lever vertical to the pipe. Please contact a licensed plumber or your local gas supplier. Q Where is the water meter located? A The water meter is generally located at the front of the property and can be turned off using the handle located on your meter assembly. Q Why do some homes have a secondary electrical cabinet in the garage? A An internal switchboard may be required due to a high volume of electrical outlets in your home. As this cabinet may have a main power switch to turn on and off your electricity to your home, the main fuse still remains in your external meter box at the front of your property.

• E  nsure all services are available to the home owner at handover. • S  upply all relevant certificates to the client at handover to ensure all commissioning and checks have been made by the relevant trade prior to occupancy of the home.

16

17


OVERVIEW

Energy rating CARLISLE HOMES RESPONSIBILITIES

IMPORTANT INFORMATION Modifications you make to your home can change your energy rating and can affect the energy efficiency of your home in both a positive and negative way. Your energy rating is partially achieved by utilising free energy from the sun to warm your home in winter. Any measures that reduce the amount of winter sun entering your home or allow warmth to escape may reduce your energy rating, including:

• Using shutters or grills over windows. • Building an extension. • Building an open fireplace. • Changing floor coverings. • Adding open exhaust fans, fixed vents or light fittings that vent through into the roof space.

• Building a covered pergola.

• T  o design and construct your home to achieve the required energy star rating as stated in your building contract. • Ensure  the home owner has up to date documentation relevant to their home design.

FREQUENTLY ASKED QUESTIONS Q When do I get my energy rating report specific for my home? A You will have received this document in your Contract Documentation. Q What modifications, if any, can I do to my home before I affect my energy rating? A Before undertaking any project which could impact on the energy efficiency of your home, we suggest you seek advice from Office of Sustainability Victoria.

• Using fixed screens and awnings.

REFERENCE DOCUMENTS

• O  ffice of Sustainability Victoria, www.sustainability.vic.gov.au • S  ix star energy rating report in your Contract Documentation.

YOUR RESPONSIBILITIES • C  onsider the addition of heavy drapes and pelmets or installing adjustable summer shading to windows to add to the efficiency of your home. • C  onsider the addition of external awning blinds or adjustable shade structures (which can be retracted, expanded or removed according to season) to obtain protection from summer heat/sun.

18

19


External

20

21


Slab & Foundation CARLISLE HOMES RESPONSIBILITIES

IMPORTANT INFORMATION Maintenance of slabs and related footings is important as the long-term performance of the home is dependent on the correct care of the footing system. This information is provided for general guidance only in relation to the ongoing maintenance of your new home in order to reduce, but not eliminate, the possibility of distress occurring. It is not intended to address site specific conditions.

grow or exceed 2mm in width. Hairline and surface cracking have no detrimental effect on your home. Unanticipated cracking may result from conditions beyond Carlisle Homes’ control, such as differential settlement, excessive rainfall, drought conditions or tree roots and may affect the performance of your overall footing system.

It is possible that minor surface cracking will appear in concrete as the material shrinks. This is normal and not a defect, provided the cracks do not continue to

REFERENCE DOCUMENTS

YOUR RESPONSIBILITIES • C  orrect landscaping, drainage and paving to be installed around the dwelling as soon as practical after handover.

• V  BA Document — minimising foundation movement and damage to your house (this is included in your HIA contact).

• O  ngoing maintenance of your concrete paving, landscaping and general stormwater drainage.

• Schedule C Landscaping and Concreting Checklist. • O  wner’s Information Sheet on waffle slabs (provided and signed off at handover).

Q What sort of foundation movement is not covered by Carlisle Homes? A Carlisle Homes will not be responsible for foundation movement that is the result of: • Incorrect information provided by you at the commencement of the Building Contract. • W  ork undertaken by you including things such as landscaping, paving, drainage works and the planting of trees which do not comply with CSIRO and VBA recommendations. • Your failure to install and maintain drainage systems that suits your landscaping requirements after handover (see the CSIRO and VBA Document).

• C  SIRO Document — Guide to Home Owners on Foundation Maintenance and Footing Performance: BTF 18 (included in HIA Contract documentation).

• Contract Specifications.

• C  arlisle Homes, in consultation with design engineers and relevant building surveyors, have constructed your home in accordance with relevant standards and building codes.

FREQUENTLY ASKED QUESTIONS

EXTERNAL

General slab & foundation maintenance

• M  onitor any level two cracking (less than 2mm) to your slab for a period of 12 months (from the date you notify Carlisle Homes of the cracking).

• ‘Acts of God’ — damage to your home relating to external factors like storm, fire, flood, terrorism, earthquakes, or vibrations from events like roadworks and other construction activities, which are unrelated to the building works. Q Is minor cracking in my garage or alfresco slab normal? A These surface cracks are commonly known as plastic shrinkage cracks and are expected occurrences as concrete cures. This cracking has no effect on the long term structural integrity or the long term performance of the slab.

• C  ontact the Warranty Department if any cracking greater than 2mm is observed to co-ordinate an inspection by a Structural Warranty Inspector.

• Carlisle’s 25 Year Structural Guarantee. • T  he ‘Your Responsibilities’ section of the Warranty & Maintenance Guide.

22

23


Slab & Foundation YOUR RESPONSIBILITIES IMPORTANT INFORMATION Maintaining site drainage at all times is critical in ensuring the long-term performance of your slab, as designed by Carlisle Homes. The slab is designed to cater for anticipated seasonal soil movement without

significant distress to the structure provided the site is only subject to normal moisture conditions.

• D  o not allow abnormal moisture conditions to develop or persist near or under the slab for any length of time.

FREQUENTLY ASKED QUESTIONS Q Can Carlisle Homes recommend a licensed plumber/drainer to carry out works after handover?

• R  efrain from designing garden beds near your home to reduce excessive amounts of moisture to these areas which in turn will reduce the possibility of excessive movement.

A Please refer to your specific Certificate of Compliance which will have details of the plumber/drainer that we have used on your home. This plumber will be familiar with all the works that have been completed on your home and can advise whether the works you would like carried out can be done.

• P  lace watering systems at a reasonable distance from your home with ongoing monitoring to avoid over watering and leaks.

Q What is the difference between an agricultural drain and spoon drain and in what application can I use them?

• S  ubsurface drainage to be provided by you when you design your landscaping.

• U  tilise spoon drains, soak wells and agricultural drains with landscaping to help prevent abnormal moisture conditions. Refer to CSIRO and VBA document prior to installing drainage. • U  tilise a licensed plumber for all above and below ground drain installation and obtain a Certificate of Compliance. • M  aintain a constant moisture checking regime to reduce the possibility of any distress being caused to your home. • W  e advise you consult a professional landscaper prior to carrying out any landscaping to your property.

CARLISLE HOMES RESPONSIBILITIES

EXTERNAL

Site drainage

A An agricultural drain is a sub surface drain which collects and channels water away from the building below the ground. A spoon drain does the same but is designed to work above the ground. It is advised that an agricultural drain cannot be placed any closer than 1500mm from the building perimeter unless otherwise stated by an engineer. A spoon drain can be placed closer to the dwelling but both drains must be connected to a legal point of discharge and move excess water away from the base of the slab. Q I am thinking of building a pergola or extra shed. Can I connect into the existing stormwater drainage system? A No, this will overload the existing stormwater system, as this system has only be designed for your home requirement. We advise you consult with a licensed plumber prior to having any extra works completed or modified.

• C  arlisle Homes may provide riser pipes connected to the storm water system, but these are not designed for landscaping (only designed for construction works). If the owner requires risers for landscaping the owner should seek advice from a professional landscaper and licensed plumber prior to commencing any landscaping external works.

24

25


Slab & foundation It is essential that certain landscaping tasks are completed to ensure that you do not void your 25 year structural warranty. These tasks include but are not limited to the following:

IMPORTANT INFORMATION Careful consideration of landscaping plans is essential to ensure the slab and footings of your home is correctly maintained. Weepholes are vertical openings between your bricks usually located above windows and doors and at ground level on the external face of your home.

Weepholes serve the function of removing water that may penetrate through the bricks and mortar in heavy rain conditions and allows air to circulate in the wall cavity eliminating moisture.

70mm FALL OVER 1m

YOUR RESPONSIBILITIES • D  o not cover any weepholes, ensuring that neighbouring garage walls, soil build ups or garden landscaping do not hinder the weepholes functionality causing moisture to enter the wall cavity, or stop it from exiting. • A  ssess and establish whether additional drainage is required to reduce the likelihood of abnormal moisture conditions around your footing. • A  void the planting of trees and shrubs near the footings of your home, including garden beds. Note: damage caused by trees is directly proportional to the final height of the tree and planting distance from your home. Refer to the CSIRO and VBA document. • R  efrain from installing garden beds, mulch, weed mats and shrubs adjacent to your home to avoid interference with drainage requirements, termite management and damp proof course systems. Over watering or excessive drying of surrounding soils from tree and plant root systems may also have a negative effect on sub-soil moisture conditions. • W  hen installing concrete around the perimeter of your home, you may need to remove some soil to provide a minimum 75mm clearance between the finished concrete level and the bottom of the damp proof course (weepholes).

26

EXTERNAL

Landscaping

 he final contouring and landscaping of your land T needs to be sloped away from your home. Ensure the areas around your slab are drained to move surface water away from your slab and graded to give a slope of no less than 70mm over the first one metre from your home for highly reactive soil.

1. W  here ground unavoidably falls towards house, engage a qualified plumber to install drains to remove surface water/ponding.

2. G  arden beds, grass and rocks should all be positioned away from the house and sloped away at a minimum 20mm fall over 1m.

The fall should also be created in the subgrade material beneath your concrete including the correct compaction and installation technique. • R  efer to the CSIRO and VBA document and always consult a professional landscaper prior to commencing landscaping.

3m

• W  hen landscaping the owner is responsible for considering any impact it may have on neighbouring properties.

HEIGHT OF MATURE TREE MUST EQUAL DISTANCE FROM HOUSE

• It is the owner’s responsibility to have their landscaper/concreter prepare the surface level below the landscaping/concreting to ensure adequate land fall away from the home.

3m MINIMUM

3. G  arden beds and retaining walls should have adequate drainage.

4. S  mall trees near slab must be monitored, and growth limited and root barrier installed if tree is too large.

27


Slab & foundation CARLISLE HOMES RESPONSIBILITIES • E  nsure that at handover the area around your slab drains away with a minimum of 50mm fall in the first one metre. Please be aware that this finish is only achieved with materials found on your site and Carlisle Homes in every case will document and ask you to sign copies of photos reflecting how the site has been left at handover.

FREQUENTLY ASKED QUESTIONS

EXTERNAL

Landscaping

Q How is my home warranty affected by incorrectly placing landscaping and drainage systems adjacent to my home? AD  amage to walls and slabs where landscaping and poor drainage have been placed adjacent to your home after handover may void your warranty. Q Do I have to landscape my property? What happens if I do not complete landscaping? A Certain landscaping such as property perimeter paving, is necessary to ensure that you do not void your 25 Year Structural Guarantee.

28

5. W  atering systems to be placed away from the house/slab and must be carefully monitored to avoid over watering.

6. R  egularly check taps, hot water services and air conditioning units for leaks, particularly nearby slab.

7. D  o not attach pergolas, decks, shade sails etc. to property without engaging an engineer to approve.

8. T  ake into account the affect that your neighbours landscaping and watering systems may have on your property, and vice versa. 29


Slab & foundation YOUR RESPONSIBILITIES IMPORTANT INFORMATION Correctly installed concrete paving around the entire perimeter of the dwelling can help to normalise the abnormal moisture conditions of the foundation soils. Where this is possible, it should be the preferred method of landscaping.

• W  here the concrete or paving make contact with the home, they should be separated with a layer of Bituminous Caneite or ‘Ableflex’ material. This product, once installed correctly, needs to be caulked between the paving and home in order to stop water running through to the foundations.

EXTERNAL

Concrete & paving around your home

• A  void placing large expanses of concrete paving on one side of the house and having gardens or barren areas on the other. • R  epair any damage or leaks to any stormwater or sewer pipe by a licensed plumber. Test/check by camera before installing concrete, paving, decking or any other structure over the pipe. • D  riveways are to be installed with grading directed away from garage doors where possible. In instances where driveway grading is towards the garage, a drainage grate should be installed across the full width of the garage door and connected to the stormwater system by a licensed plumber.

30

31


Slab & foundation EXTERNAL

Concrete & paving around your home

It is essential that certain concreting tasks are completed to ensure that you do not void your 25 year structural warranty. These tasks include but are not limited to the following:

70mm FALL OVER 1m

1m 75mm

1. C  oncrete paving to be installed around perimeter of your home. Ensure that both land and path fall away from your home. All paths to have minimum 70mm fall away from structure over a 1m path for highly reactive sites.

2. E  nsure all concrete slopes towards stormwater discharge points to avoid ponding.

5. P  avement requires minimum of 75mm clearance from weepholes.

6. You may need to engage a qualified plumber to install additional storm water risers/pits.

CARLISLE HOMES RESPONSIBILITIES

ABELFLEX

3. A  ll land below concreting to be compacted and fall away from home.

32

• C  arlisle Homes conducts a camera inspection of all the main stormwater and sewer lines prior to handover via CCTV to ensure that a completely sealed and functional system is provided to all of our clients. This information is reviewed and recorded by trained professionals and kept on record for future reference.

4. A  bleflex foam to be fitted and fully sealed to stop water penetration and assist with expansion. 33


REFERENCE DOCUMENTS IMPORTANT INFORMATION • Termite Protection Information Warranty Package. Carlisle Homes use a combination of physical barriers and chemical controls to give effective shielding against termites attacking your home. Any landscaping or change in soil levels around the external perimeter of the dwelling will disturb the

barrier. If disturbed, unless the barrier is re-instated, your home will be unprotected and the termite installer’s warranty may be voided.

• www.termguardmelbourne.com • www.csiro.gov.au • www.auspestcontrol.net.au

CARLISLE HOMES RESPONSIBILITIES • T  o ensure all relevant certificates are provided and components of your termite management system is installed to manufacturer’s specifications.

EXTERNAL

Termite risk management

• H  ave the termite system designed for the building to be commissioned and operative prior to day of handover.

YOUR RESPONSIBILITIES • C  onduct regular visual and manual inspections to ensure termites have not found their way into the timbers of your home, or termites have not entered into the weepholes of brickwork or through any other openings. • E  liminate the presence of, or the trapping of moisture, by providing adequate ventilation so that timber remains dry. • K  eep gardens and landscaping clear of weepholes, physical barriers and damp-proof courses. • M  aintain the termite repellent as per the installers recommended schedule. • E  nsure the lids of the filling stations remain accessible for chemical top-up. • C  oordinate annual inspections by the installer (failure to have inspections will void your warranty). • C  omplete the termite registration document given to you in your handover pack to register for annual reminders. Chemical top-ups will be required after your first annual inspection and every three years after that.

FREQUENTLY ASKED QUESTIONS Q If I find the presence of termites, what should I do? A They should not be disturbed until a licensed pest controller has inspected the infestation. The normal treatment is to poison termites in their undisturbed state. Your licensed/registered pest controller should carry out this work for you, and should be your first point of contact. Q What length is my termite protection warranty? A Assuming regular inspections are carried out, the termite protection for your new home is designed for the life of the building. If these inspections are not made at the appropriate times, your warranty will be void from that time on. Q How is termite protection installed on boundaries that are installed to zero allotment? A With the use of a block aid treatment or spray which is usually installed at final commission when neighbouring building allows it. Q My concreter has queried whether I can cover my termite pipes with concrete? A Yes, the piping can be covered but not encased in concrete. Please be aware that inspection box lids need to remain accessible for periodic inspections by a licensed pest controller. Q Do I need to pay for future inspections? A Yes, all costs in relation to maintenance and ongoing chemical top-ups are the responsibility of the client.

34

35


REFERENCE DOCUMENTS IMPORTANT INFORMATION • Contract Specification. During the brick manufacturing process, bricks may develop hairline cracks or blemishes. Minor cracking is a characteristic of some brick types. If the manufacturer verifies this as a characteristic of the selected brick, then, as per your contract specifications this will not be deemed a defect. External rendered surfaces on masonry substrate that have fine cracks will not be considered a defect if after a monitoring period of 12 months, provided the crack does not exceed 2mm in width. Colour change due to fading is a natural and expected form of paint deterioration. Fading occurs more quickly in environments where the coloured surface is exposed to high levels of sunlight over an extended period. Darker colours absorb more UV radiation resulting in faster colour degradation.

Cracking in render applied to fibre cement or foam substrates is considered a defect if the crack is greater than 2mm in width within the first 12 months and is visible from a normal viewing position at ground level. Brickwork and freestanding brick piers in alfresco areas or verandahs are not designed to carry lateral loads, only vertical loads. Some bricks have a white powder-like substance that forms on the face of the brick. This is normally called efflorescence and is not a defect. It is caused when water salts are drawn from inside the brick itself. Efflorescence is not structurally damaging and can be removed with a brush and weak vinegar solution.

• A  ustral Bricks — Beautiful Forever: A Guideline On Maintaining Your Home. • www.australbricks.com.au • www.boral.com.au

CARLISLE HOMES RESPONSIBILITIES • O  nce cracks in brickwork/render are identified, Carlisle Homes will monitor the cracks over a period of time and carry out any necessary repairs if required.

EXTERNAL

Brickwork & render

• W  here required design structural engineers or brick manufacturers may be asked to assess and advise of any required action.

• The Brickwork Manual: www.thinkbrick.com.au • D  ulux AcraTex: www.dulux.com.au/specifier/ products/acratex/overview • www.hebel.com.au

FREQUENTLY ASKED QUESTIONS Q Is hairline cracking in a brick wall a defect?

YOUR RESPONSIBILITIES • N  otify Carlisle Homes of any observed category 2 cracking (cracks between 2–5mm) in brickwork and render and continue monitoring for 12 months. • E  nsure the rendering is cleaned regularly to stop any build-up of dirt or grime by spraying lightly with a hose or using an extendable soft brush connected to a hose. • A  void use of commercial grade cleaners and high pressure cleaners on rendered surfaces as these may cause fading or excessive wear. • C  onsult a structural engineer before attaching any additional structures to your home, including alfrescos, verandahs, shade sails or basketball hoops.

A Depending on the size of the crack and the characteristic of the brick, a hairline crack is not deemed to be defective. Q If repairs are undertaken after handover on my rendered or brick wall, will the colours match? A Carlisle Homes will always try to colour match and use the closest possible matching product available at the time, but cannot guarantee a perfect match in all cases. Q Is hairline cracking to my Damp Proof Course (DPC) a defect and should I be concerned and report it back to Carlisle Homes? A Cracking to this area is common as the DPC acts as a slip joint between the base courses of brickwork. If excessive cracking is occurring (i.e greater than 2mm) please contact us for an inspection and further advice.

• U  se a stiff brush and lightly wash with a white vinegar/water solution to remove any efflorescence from brickwork or garage slab.

36

37


REFERENCE DOCUMENTS IMPORTANT INFORMATION

• A&L Windows/Doors Home Owner Manual.

• A  final inspection of all windows is carried out on every completed home prior to handover (by the manufacturer) to ensure good working order.

• A  &L Care and Maintenance: www.alwindows.com.au

• A  further visual inspection of all windows is also carried out at every 90 Day Warranty Inspection.

• Contract Specifications. It is normal for gaps to be left between the bottom of the window sill and the top of the brick sill to allow for house settlement. Aluminium windows normally have a rubber bulb seal to protect this area although timber window sills do not.

not leak under normal weather conditions. When windows have been seen to fail, the manufacturer may be asked to assess the window and complete a written report to Carlisle Homes to undertake any required works.

Windows leaking under extreme weather conditions or when being washed with a hose are not considered defective. However, a window should

Scratches identified to window glass and frames after handover will not be deemed to be a defect.

YOUR RESPONSIBILITIES

FREQUENTLY ASKED QUESTIONS

• C  lean and lubricate window tracks and rollers on a regular basis.

Q Why is it that I cannot lift my window sash out from its tracks to clean?

• C  lean glass and frames thoroughly after handover, being careful not to scratch the windows and do not use abrasive tools on glass. • W  ash powder coated surfaces with a mild detergent and clean water.

A The reason why you can’t lift your window sash is due to the security spacer located in the track above your window sash. This spacer needs to be moved across allowing the sash to fully enter the track system. At this point the window sash, if unlocked, will be able to be removed.

• In areas susceptible to salt air or industrial pollutants more frequent cleaning is required.

Q What is the preferred way of cleaning my flyscreens?

• K  eep weepholes in sill tracks clear to prevent build up of water.

A The preferred method of cleaning your flyscreen varies based on your type of windows. For sliding windows, leave your flyscreen in place and use a hose on a fine/sharp spray setting. Please ensure all windows are closed and washing is completed from the outside of your home. For all awning windows, the flyscreen will need to be removed prior to cleaning. If flyscreens need to be removed, please refer to the manufacturer’s website.

• V  acuum and wipe down tracks to remove dust and dirt to reduce obstruction. • T  imber windows, when exposed to full weather, will require additional ongoing maintenance. Timber windows may require recoating every 12 months.

38

CARLISLE HOMES RESPONSIBILITIES

EXTERNAL

Windows

39


DOORS • W  ipe down doors, handles, latches and hinges regularly with a dry cloth.

IMPORTANT INFORMATION Some internal and external doors may be subject to warping which is a natural consequence of adverse moisture conditions or using dark paint colours on the external face of the door. Bowing, if no greater than 4–6mm within the height of the door, is within the manufacturers tolerance. Doors that may be sticking during the 90 Day Warranty Period will be attended to and adjusted by Carlisle Homes. After this period, door adjustments due to natural timber movements will be the responsibility of the home owner.

Your sectional or roller garage door has been manufactured so that maintenance is kept to a minimum. During wet weather conditions, water may enter under or through the sides of the garage door, which is to be expected. Some materials for door and window fittings (like any exposed metal), will tarnish over time. This is normally a superficial change and will not affect the operation of the door or window.

• U  tilise dry lubricant or household talcum powder on all moving parts. • Tighten screws on locks and hinges as required. • U  tilise graphite lubricant or lead pencil to remedy squeaking hinges in lieu of oil. • C  heck sliding doors regularly to assess ease of movement. • U  tilise a spray or dry lubricant to rollers and tracks at the top and bottom of doors and fly doors. • R  emove dirt, dust and obstructions from the bottom track of aluminium doors to eliminate damage to the rollers, promote ease of operation and extend the life of the door.

REFERENCE DOCUMENTS

YOUR RESPONSIBILITIES

• Contract Specifications.

GARAGE DOORS

• C  orinthian Doors — Door Care and Maintenance Guide.

• D  o not adjust settings of your garage door without consulting the manufacturer.

• D  ynamic Doors operating instructions booklet.

• A  pply dry lubricants or household talcum powder to nylon edging strip (where applicable).

• www.corthinian.com.au

• Wash your garage door frequently.

• www.dynamicdoorservice.com.au

• Replace remote control batteries as required.

• www.lockweb.com.au

• If remotes are not in use for long periods please remove the battery from unit.

• www.stegbar.com.au

• R  efer to manufacturer’s labelling on the door for contact details. • R  eplace the light globe in the garage door motor as required.

• N  otify the Carlisle Homes Warranty Department if any external doors do not lock properly as soon as practical, within the 90 day warranty period. • T  imber doors exposed to full weather will require additional maintenance.

FREQUENTLY ASKED QUESTIONS Q Are internal hinged doors meant to be painted top and bottom?

EXTERNAL

Doors A Only internal doors to wet areas are to be sealed as per manufacturer’s specifications. All external doors top and bottom need to be sealed by Carlisle Homes. Q How do I adjust my doors if they are catching? A We recommended that you contact a qualified carpenter for any door adjustment. Q Why is my garage door motor running but the door is not moving? A The door is in manual setting mode and will need to be re-engaged to automatic setting. Please refer to the manufacturers operating instructions booklet. Q Why is my garage door not closing fully to the ground when I press the close button? A It is recommended that your garage door be serviced annually. If your garage door was fully closing and now it is not, please call the installer (sticker on the inside of the garage door) to obtain a quote to have your door serviced.

CARLISLE HOMES RESPONSIBILITIES • A  final inspection by the Construction Supervisor of all doors is carried out on every completed home prior to handover to ensure good working order. • A  further visual inspection of all doors is carried out at every 90 Day Warranty Inspection and all necessary adjustments will be made at this time. • C  onstruction Supervisor to demonstrate how the garage door functions in manual and automatic operation.

• Service your garage door and the motor annually.

40

41


REFERENCE DOCUMENTS

CARLISLE HOMES RESPONSIBILITIES

IMPORTANT INFORMATION • Contract Specifications. Carlisle Homes use galvanised steel lintels over your windows and doors. By using galvanized lintels, painting is not required. Due to the inconsistency of brick sizes and the brick gauge used in bricklayers, in many instances an infill is required between the top of the window and the underside of the steel lintel. It is normal to see part of the internal holes in the bricks that sit directly on the steel lintel, as the brick is wider than the lintel. Articulation joints are designed to expand and contract with your house as it settles and during seasonal movement. Therefore, cracking and movement of sealants in control joints is to be expected. Please note, cracking in articulation joints

on render walls is evidence of the joints operating normally and is not a defect. When rendered, the damp proof course may create fine hairline cracking around the perimeter of your home. Hairline cracking in mortar or render is normal and is not considered to be a defect. Cracking in render at the damp proof course installed above windows and at approximately the first floor level of a two storey home is also a predictable occurrence. Please refer to your Contract Specifications and the Brickwork and Render section in this guide for further information.

• Structural drawings.

EXTERNAL

Steel lintels, articulation joints & damp proof course • O  nce excessive movement in Damp Proof Course is identified, Carlisle Homes will monitor and assess as required. • A  t handover all articulation joints are to be free of any debris and correctly sealed.

YOUR RESPONSIBILITIES • E  nsure the articulation joints are maintained to a level which does not allow moisture to enter the building. • If cracking in Damp Proof Course or movement in articulation joints becomes excessive, please contact Carlisle Homes.

FREQUENTLY ASKED QUESTIONS Q Is any movement in articulation joints normal? A Yes, articulation joints are designed to allow movement between brick panels in order to protect the brickwork. Q What is the function of DPC? A The Damp Proof Course is a vapour barrier designed to help direct moisture out of the wall cavity and also help reduce dampness rising within the brick wall.

42

43


Roofing

Metal Roof

IMPORTANT INFORMATION Concrete roof tiles are coated with a pigment, and like any coating exposed to the elements will fade over time. Minor cracks may appear in the bedding of the roof tiles which is beyond the control of Carlisle Homes and has no affect on the structural strength, soundness and waterproofing of your home.

EXTERNAL

Roof tiles

IMPORTANT INFORMATION from ground level or where approved by the roof manufacturer. All manufacturer guarantees will still apply. Cracked, chipped, broken or dislodged tiles become the home owner’s maintenance responsibility after Carlisle Homes’ 90 Day Warranty Period.

It is normal to hear rain falling on a metal roof from inside your home. Noises due to expansion and contraction are also normal due to changes in temperature and weather conditions, especially during the hotter months.

All small chips, transport marks or discolouration to roof tiles are acceptable when they are not visible

REFERENCE DOCUMENTS • Monier Concrete — Product Warranty. • Bristile Roofing — Product Warranty. • Contract Specifications. • www.monier.com.au

CARLISLE HOMES RESPONSIBILITIES • A  final inspection and roof service is carried out on every completed home prior to handover.

• C  heck roof tiles, flashings and pointing regularly, especially after major weather events. • R  eplace loose tiles as required by a qualified roofing contractor. • E  nsure no damage occurs to roof tiles when tradespeople (such as antenna installers, solar panel technicians) access the roof, which will void your warranty and future repairs. • D  amaged tiles must be repaired immediately to minimise risk of moisture and pests entering your home.

44

• Contract Specifications. • Roofing Plumbing Compliance Certificate.

YOUR RESPONSIBILITIES

FREQUENTLY ASKED QUESTIONS Q If repairs are required to my roof, where do I get tiles from? A In most cases, spare roof tiles will be either left in the roof cavity near your manhole or on your garage floor. If replacing any tiles, use a qualified roofing contractor with adequate fall protection.

CARLISLE HOMES RESPONSIBILITIES • A  final inspection and roof service is carried out on every completed home prior to handover. • E  nsure that a Roofing Plumbing Compliance Certificate has been issued to the client at handover.

• A  ground level visual inspection is also carried out at every 90 Day Warranty Inspection to ensure no slippage or defect has occurred with your roofing system.

• www.bristile.com.au

YOUR RESPONSIBILITIES

REFERENCE DOCUMENTS

• A  ground level visual inspection is also carried out at every 90 Day Warranty Inspection to ensure no defect has occurred with your roofing system.

• O  ccasionally clean the sheet roofing to maintain its appearance by a professional agent. Please ensure fall protection is used at all times. • C  heck metal sheeting regularly, especially after major weather events. • E  ngage a licensed or registered roof plumber if any repair work is required to be carried out.

FREQUENTLY ASKED QUESTIONS Q Will my roof over time fade with the sun and is this a defect? A The colour of your roof may fade over time which is not deemed to be a defect.

Q When do I make an insurance query? AA  n insurance query can be made when damage has occurred due to weather conditions.

45


Roofing

EXTERNAL

Roof storage/fascia, gutters & downpipes

IMPORTANT INFORMATION In most cases (unless you have signed a variation to the Building Contract) your home will not be designed to take additional loads such as fixtures or fittings to walls, roofs and ceilings and materials stored in ceiling spaces. Seek advice of a qualified structural engineer before storing items or installing additional storage or ceiling spaces.

REFERENCE DOCUMENTS • Contract Specifications. • Roofing Plumbing Compliance Certificate.

As the fascia, downpipes and guttering are made from a coloured finish being applied to a Zinclume product, it is important to carry out regular maintenance. This includes washing the surface with a mild soapy solution and clearing the gutters of any leaf litter. If the builder needs to repair minor scratches to fascia, gutter or downpipes, the builder will use the nominated colour to touch-up the scratch.

CARLISLE HOMES RESPONSIBILITIES • A  final inspection of fascia and gutter is carried out on every completed home prior to handover to ensure no damage or defect is present. • E  nsure that a Roofing Plumbing Compliance Certificate has been issued to the client at handover.

YOUR RESPONSIBILITIES • C  lean fascia, downpipes and guttering after handover on a periodic basis.

• A  ground level visual inspection is also carried out at every 90 Day Warranty Inspection to ensure no defect has occurred with your fascia and guttering system.

• C  heck downpipes regularly, especially prior to a major weather event for blockages.

FREQUENTLY ASKED QUESTIONS Q Is it acceptable for gutters to hold water after recent rain? A It is acceptable for gutters to hold up to 10mm of water at any point. Q Will my gutters fade? A External metal finishes, like any painted surface, will fade once exposed to weathering elements.

46

47


Internal

48

49


Plasterwork IMPORTANT INFORMATION • Contract Specifications. Timber, brick and plaster-lined areas may shrink during the drying-out process, causing small cracks in these areas. Slight movement and shrinkage may occur but this will not affect your home’s structural integrity. A surface which is perfectly flat under diffuse light can appear round and uneven when lit by light falling nearly parallel to the surface. For this reason, imperfections in plasterwork that are only evident at certain times, from a particular angle or at night with lights on, are not covered by warranty. As your home continues to age, minor shrinkage cracks become part of your normal maintenance responsibility, and are easily attended to. Once the 90 Day Warranty Period is complete, Carlisle Homes is still required to attend to damage caused

by defective materials or labour — but not damage caused by aging, timber shrinkage or normal wear and tear. After the 90 Day Warranty Period, cracking in cornices, walls, ceilings and bulkheads will be repaired by Carlisle Homes only if the crack is wider than 1mm within the first 12 months (on the basis that the cracking was not caused as a result of your failure to properly maintain your home after handover). Nail popping to plaster is covered under warranty within the first 12 months if caused by unsatisfactory workmanship.

• C  SIRO, report no.8 — Illumination and decoration of flat surfaces. • www.gyprock.com.au

YOUR RESPONSIBILITIES • Maintenance of hairline cracking (less than 1mm). • N  otify Carlisle Homes of any observed cracking in plasterwork greater than 1mm and continue to monitor for 12 months. • S  eek advice from your local hardware retailer before installing fasteners for artwork and wall hangings.

CARLISLE HOMES RESPONSIBILITIES • A  final inspection of the plaster finish is carried out on every completed home prior to handover to ensure no defect is present.

FREQUENTLY ASKED QUESTIONS Q Can I hang artwork or photographs to my plaster walls without voiding my warranty? A If you wish to hang artwork or photographs without damaging your walls, we recommend you use special fasteners which can be purchased at a hardware store (such as angle pins and hooks) which are specific to the weight of the picture and the construction of the wall. Q If I reposition or have new lighting installed, can this cause issues with diffused light?

INTERNAL

REFERENCE DOCUMENTS

A Prior to purchasing or having any light installed, please seek professional advice on which light suits your application, and is least likely to introduce glancing light problems. Q Are visible plaster ceiling joins evidence of a defect? A All ceiling joins are visible under certain natural or artificial light. Dependent on the type of diffused light, these are not normally considered a defect, if in doubt please contact Carlisle Homes for further investigation. A simple test can be carried out to establish whether the ceiling joins fall within the Australian standards for plaster installation. Ceiling joins visible at night under artificial light is normally not considered to be a defect if the same joins are not visible during normal daylight conditions.

• A  further visual inspection is also carried out at every 90 Day Warranty Inspection.

50

51


Paintwork, architraves & skirting IMPORTANT INFORMATION • Contract Specifications. Neglecting the cleaning of external paintwork can lead to a build up of dust and grime which can cause pitting and eventually peeling of paint. Please note that a quality paint system has been applied to your home which is reflective of the initial quality of our display homes. Over time with general wear and tear and use of our displays, additional coats are applied to high traffic areas where required which may alter the appearance and level of finish.

Hairline cracking is normal and general home owner maintenance is required. Architraves/skirting and cavity/hinged doors that are painted in a white colour may yellow over a period of time especially in darkened areas were UV light is restricted. Yellowing is not considered to be a defect.

• www.dulux.com.au

CARLISLE HOMES RESPONSIBILITIES • A  final inspection of paintwork is carried out on every completed home prior to handover to ensure no defect is present. • A  further visual inspection is also carried out at every 90 Day Warranty Inspection.

YOUR RESPONSIBILITIES • R  emove any loose deposits on paintwork with a damp sponge. • U  tilise a soft non abrasive brush or cloth with mild household detergent solution to remove dust and other deposits, followed by a damp cloth. • W  ash external paintwork (excluding eaves, porch and alfresco ceilings) at least twice per year using a hose and soft brush or sponge. • A  ttend to the touch up of any peeling paint as required. • R  etain any excess paint for Carlisle Homes to use during the 90 Day Warranty Inspection. • R  e-stain external timber every 12 months or earlier if the surface is showing signs of peeling/flaking stain especially if surface orientation faces north.

INTERNAL

REFERENCE DOCUMENTS

FREQUENTLY ASKED QUESTIONS Q How do I best clean scuff marks and dirty handprints off my wall? A Utilise a soft non abrasive brush or cloth with mild household detergent solution to gently remove marks and other deposits. Another more abrasive cleaner is sugar soap which can be used on stubborn stains. Q Will I be given spare touch up paint? A Yes, all completed Carlisle Homes are left spare touch up paint normally located in the kitchen or garage area. Please have this paint available for 90 Day Warranty Inspection as this paint is usually an excellent match to the paint applied to your home.

• M  aintenance of hairline cracking in architraves/ skirting (less than 2mm).

52

53


Flooring Tiling

IMPORTANT INFORMATION • Read Beaumont Tiles information. Your flooring may be exposed to a lot of traffic leading to wear and tear over its lifetime. It is important that you take the time to understand how to maintain your particular flooring to ensure it remains to be an attractive feature of your new home. Your Handover Pack contains important and useful information from Beaumont Tiles regarding tile care and maintenance. Advice specifically on porcelain tiles has (if applicable) also been included in your Handover Pack. Note that dark grout colours will have variance in tone colour and may appear inconsistent but this is not a defect. Some floor tiles will require additional cleaning due to grout haze being noticeable on the tiles. Porcelain tiles may need to be buffed and sealed by you as recommended by the manufacturer.

Optical hazing (a hazy, smudgy type of finish) is an inherent feature in polished porcelain tiles, although the degree and extent of the effect can vary between tile manufacturers and between colours. It will usually only be visible when a direct light source reflects at a certain angle across the surface of the tile. Optical hazing is not deemed to be a defect. Wear and tear will not be deemed to be a defect. Where Carlisle Homes agrees to repair and match tiles that are no longer available, the use of a tile which is the closest available match. External tiling when applied to brick walls will only be deemed to be a defect if the tile height difference in adjacent tiles is greater than 4mm. Tiles with differing thicknesses (i.e. slate, stacked stone) will only be considered a defect if adjacent tiles vary in height by greater than 10mm.

• Clean and sweep/vacuum tiles regularly. • U  se just a few drops of soap-less detergent or recommended cleaners to clean floor and wall tiles. • D  o not use strong abrasive cleaners or apply unnecessary pressure to tiled surfaces when cleaning. • A  void bleach-based cleaning products to prevent discolouration. • C  onsider white vinegar and warm water as a cleaning product. • C  onsider utilising a paste of bicarbonate soda and water to remove stubborn marks. • U  se floor mats at doorways to keep out sand and dirt.

CARLISLE HOMES RESPONSIBILITIES • A  final inspection of all tiling is carried out on every completed home prior to handover by the Construction Supervisor to ensure all is in a good condition. • A  further visual inspection of all tiling is also carried out at every 90 Day Warranty Inspection and all necessary repairs will be made at this time. • C  arlisle Homes will replace cracked and/or loose tiles within 12 months of handover if more than 5% of the tile area or room is affected.

INTERNAL

YOUR RESPONSIBILITIES

• C  arlisle Homes will repair pitted, chipped or scratched tiles representing more than 5% of the tiled area or room if it can be clearly identified that damage was caused by Carlisle Homes during construction.

• Use protective gliders under furniture. • Avoid dropping heavy objects onto tiles. • R  emove shoes where possible to prevent surface scratching.

REFERENCE DOCUMENTS • Contract Specifications. • B  eaumont Tiles Information Sheet www.beaumont-tiles.com.au • T  echnical Bulletin TB130, Ardex Australia. www.ardexaustralia.com

• Investigate your personal requirement for tile and grout sealers through Beaumont Tiles website. • N  otify the Carlisle Homes Warranty Department within one week after handover, if any pitted, chipped or scratched tiles are observed, representing more than 5% of the tiled area or room.

FREQUENTLY ASKED QUESTIONS Q Is it normal for my grout to discolour when I wash my floor? A Yes, especially if the floor has excessive dirt or if the water you use to clean your floors is not changed regularly. Prior to grout becoming discoloured, products such as grout sealants can be applied to minimise the effects of discoloured grout. Q My tile grout is showing hairline cracks to my floor area so will Carlisle fix this at the 90 Day Warranty Inspection? A Yes, hairlines cracks are not deemed to be a defect but are covered by your 90 Day Warranty Inspection. After this service has been completed, hairline cracks fall under your normal home owner’s general maintenance.

54

55


Flooring

Laminate, bamboo and timber flooring

IMPORTANT INFORMATION • Contract Specifications. It is important to understand that timber is a natural product that absorbs and expels moisture to keep the balance with its surrounds. This may result in expansion and contraction dependant on the type of timber and its location within the home. This movement is not normally deemed to be a defect. Squeaking will not be deemed to be a defect where the timber floor squeaking is due to shrinkage or expansion of the floorboards from sunlight, climate conditions and/or artificial heating or cooling appliances.

Timber creaking is to be expected in a double storey timber frame house. Timber squeaking in joists and particle board flooring in high traffic areas should not occur within 12 months of handover. Ensure when operating your evaporative cooling unit that sufficient windows or doors are left open to allow air flow and restrict the amount of humidity in the air. Lack of ventilation in these cases can cause major defects in your timber flooring and void your manufacturer’s warranty.

• Flooring Xtra — Floor Maintenance Guide. • www.flooringxtra.com.au • www.carpetcall.com.au

CARLISLE HOMES RESPONSIBILITIES • A  final inspection of timber flooring is carried out on every completed home prior to handover by the Construction Supervisor to ensure all is in a good working order. • A  further visual inspection of timber flooring is also carried out at every 90 Day Warranty Inspection and all necessary repairs will be made at this time.

YOUR RESPONSIBILITIES • All flooring must be maintained with care. • D  o not use wet and/or damp mops or steam mops as this may void the flooring warranty. • D  o not restrict air flow through the house for long periods of time to avoid unnaturally humid conditions. • E  nsure correct ventilation when operating your evaporative cooling to prevent moisture build up. • C  onsider moving rugs occasionally and the use of window coverings to reduce effects of discolouration/fading from direct sunlight, especially on north and west facing rooms. • U  tilise heavy mats or screens to protect flooring adjacent to heating appliances, • Clean liquid spills immediately. • R  emove and where possible, avoid sand, dirt and grit being left on flooring.

INTERNAL

REFERENCE DOCUMENTS

FREQUENTLY ASKED QUESTIONS Q Why can’t I use damp/wet or steam mops as seen on TV on my timber flooring? A All timber floors are different but excessive moisture from these applications can cause major visible damage to the finish of the floors and will normally void your manufacturer’s warranty. Q How do I work out what is the best method of cleaning my timber floor? A Refer to your manufacturer’s cleaning manual or if in doubt please contact Flooring Xtra. Q Why does timber floor have a expansion joint between my entry and living area? A Timber is a natural product and expands from time to time, the manufacturer requires these to be installed to ensure your timber flooring is in good working order for years to come.

• Follow the manufacturer’s cleaning instructions. • C  ontact a professional floor sealer before attempting to re-seal laminate and timber floors. • W  hen the flooring does not form part of the contract, ensure that the installer carries out any necessary slab levelling prior to laying your floor and if in doubt contact Carlisle Homes.

56

57


Flooring Carpet

IMPORTANT INFORMATION • Contract Specifications. When you first move into your new home you may notice that the carpet has some surface fluff and lint. This is normal and a light, frequent vacuum will remove this. Carpet patterns may not always align at joins or where carpet has been stretched for normal installation. Carpet joins on short pile carpet may be visible and this is not deemed to be a defect.

In instances where Carlisle Homes agrees to replace carpet where matching specification cannot be obtained, a close match will be installed and not deemed a defect.

• F  looring Xtra — Floor Maintenance Guide. www.flooringxtra.com.au • www.carpetcall.com.au

YOUR RESPONSIBILITIES • Treat spills immediately. • R  efer to the Floor Maintenance Guide before choosing cleaning products. • V  acuum carpet thoroughly and frequently (including under beds, behind curtains/blinds, inside robes, along skirtings and beneath furniture).

FREQUENTLY ASKED QUESTIONS Q I have recently realised that a major carpet pull is located under my bed and not sure what to do? A The installer would need to assess the damaged area and then provide instructions, on how the repair would be undertaken. Only defects that are related to manufacturing defects, installation or joins are covered by the manufacturer’s warranty. Q My carpet was soaked due to a flood, what are my options?

INTERNAL

REFERENCE DOCUMENTS

A Extract the water professionally and have drying fans set up and operating, ideally within 24 hours. It’s best to use a professional. Q How often should I vacuum? A It’s best to vacuum your carpet at least twice a week, if you can’t do your whole home this often, at least vacuum the high traffic areas twice a week.

CARLISLE HOMES RESPONSIBILITIES • A  final inspection of carpet is carried out on every completed home prior to handover by the Construction Supervisor to ensure all is in good working order. • A  further visual inspection of carpet is also carried out at every 90 Day Warranty Inspection and all necessary repairs will be made at this time. • C  arlisle Homes covers any observed ripple effects in your carpet within 12 months of handover.

58

59


Wet areas (bathrooms, laundries & balconies) Bathrooms, ensuites & toilets

IMPORTANT INFORMATION • Contract Specifications. Sealants in shower enclosures that darken or experience mould will need to be replaced by the home owner as part of normal maintenance. Discolouration to sealants can be caused by certain cleaning products and does not indicate defective materials. Tile grout and caulking to joints/intersections requires regular and ongoing inspections and general maintenance by the home owner. Failure to adequately ventilate your bathroom could lead to mould and damp issues, plaster/cornice cracks and peeling of internal corner plaster tape. In some circumstances an upgraded exhaust fan may be required dependent on frequency and type of use of your wet area. Condensation on walls, windows and bathrooms can be caused by high humidity

conditions and high temperature differentials, which is not considered a defect. Vanity basin and sink traps may leak due to shrinkage of the rubber seal in your waste pipe. Extra hand tightening may eliminate an unnecessary service call and damage to cupboards. Due to regulations on the use of water efficient toilets, the full flush button should be held down until all water exits the system with every flush. In new estates, particularly those utilising recycled water, sediment in the water line can cause the cistern to continually run, which is not considered a defect and a licensed plumber should be contacted for the repair.

• Plumbing Certificates. • Certified Wetseal Waterproofing Certificate.

YOUR RESPONSIBILITIES • In the event of an overflowing cistern, immediately turn off the water at the stop tap and flush the toilet so that the cistern is emptied. Contact a licensed plumber to inspect the issue if required. • R  e-adjust and align toilet seats with wing nuts below toilet seat hinges as required. • A  void use of abrasive products (i.e. Jiff) on baths, basins, toilets, troughs, glass, tiles, benchtops or silicone to reduce risk of scratching. • U  tilise mild household cleaners and water to gently clean surfaces and fittings. • C  lean any spillages on vanity benchtops and doors immediately.

CARLISLE HOMES RESPONSIBILITIES • A  final inspection of your wet areas is carried out on every completed home prior to handover by the Construction Supervisor to ensure all is in good working order. • A  further visual inspection of your wet areas is also carried out at every 90 Day Warranty Inspection and all necessary repairs will be made at this time.

INTERNAL

REFERENCE DOCUMENTS

FREQUENTLY ASKED QUESTIONS Q Where is the stop tap located to shut off the water source to my toilet? A The stop tap is normally located on the wall behind or to the side of the toilet bowl. Q If my toilet blocks, what should I do? A If a full blockage has occurred, we recommend that you contact a licensed plumber. Partial blockages may be rectified with a plunger but we recommend you seek professional advice.

• A  dequately ventilate the bathroom to minimise humidity and build up of moisture. • C  onsider partially opening a window where possible to increase ventilation. • U  tilise ceiling exhaust fans at all times when using the bath or shower. • W  ipes and sanitary products should not be flushed down toilets as they may cause blockages in the sewer line. • C  hildren are also a major contributor to toilet blockages as large amounts of toilet paper can congest the sewer line. 60

61


Wet areas (bathrooms, laundries & balconies) Showers

IMPORTANT INFORMATION • Contract Specifications. Regular cleaning of shower areas will reduce the build-up of soap and grime to keep grout and glass from discolouring. Careful selection of cleaning products will ensure permanent damage is not caused to tiled areas.

• M  aintain the door alignment and seals to prevent any water leaving the shower. • E  nsure shower screens are cleaned regularly using non-abrasive cleaning products.

• Plumbing Certificates. • Certified Waterproofing Certificate. • www.crystal-ic.com.au

YOUR RESPONSIBILITIES • C  lean out the shower base smart waste weekly or as required. • D  o not overload the shower base with excessive weight to avoid damage and risk of leakage. • D  o not drop items on to bases that could cause damage. • If a crack in the shower base tiles is observed, co-ordinate repair/replacement immediately. • If a water leak is observed, turn off the relevant shower and seek professional advice. • General maintenance of all seals. • R  eplace missing grout with matching colour flexible grout from a tile or hardware store. • C  o-ordinate a licensed plumber to replace tap washers and filters as required. • Inspect condition of tiles and sealants, including penetrations, wall and floor junctions and shower screen junctions at least every six months and carry out any necessary maintenance.

CARLISLE HOMES RESPONSIBILITIES

INTERNAL

REFERENCE DOCUMENTS

• A  further visual inspection of your shower areas is also carried out at every 90 Day Warranty Inspection and all necessary repairs will be made at this time.

FREQUENTLY ASKED QUESTIONS Q Where is the shower base smart waste located and does it require regular cleaning? AT  he smart waste is the square individual tile located in the shower base where the water drains to. Depending on the frequency of use, cleaning may need to occur weekly or as required. Q I am having problems with my showerscreen rubbing when I open the door? Is there anything I can do? A If this issue has occurred in the first 12 months of ownership please contact Carlisle Homes to arrange a qualified technician to make the necessary adjustments. If the adjustment is required after 12 months, please contact a qualified shower screen technician.

• R  emove all excess water from the surrounding floor immediately. • U  tilise a shower mat outside the shower during use and dry when not being used. 62

63


Wet areas (bathrooms, laundries & balconies) Tapware

IMPORTANT INFORMATION • Contract Specifications. Most of your taps around your home are cartridge driven, yet some taps do operate on the traditional washer system. It is not uncommon to require several replacement washers in the first 12 months of occupation (especially in new estates and those that use recycled water). Due to water corporation regulations, most taps are fitted with a water saving filter and therefore some tapware may not have as strong water pressure as other fixtures in your home. Low water pressure in tapware throughout the house is not considered a defect if the tapware supplied is functioning correctly.

A water hammer sound may occur in homes and can be avoided by gently turning off taps. Dishwashers and automatic washing machines cannot be controlled as easily. After handover, water pressure can be turned down at the water meter, or your plumber may fit water hammer arresters, which may assist in lowering the noise. If the water hammer is only present when you turn on or off a tap, this is not deemed to be a defect.

• Plumbing Certificates.

• E  nsure household appliances such as washing machines are in proper working order and not leaking. Use licensed plumbers where possible. • M  aintain all fixtures such as cistern taps and drains in correct working order. • A  ny detected leaks around fittings should be inspected by a licensed plumber immediately.

YOUR RESPONSIBILITIES • R  egularly inspect all tapware and fittings for water leaks, especially handheld tapware (including veggie sprayers and microphone shower head). • D  o not over-tighten taps when turning them off to avoid causing tap washers becoming crushed and worn and reduce the normal lifespan of the product. • C  oordinate the repair of any identified tap or sink leaks immediately. • If a dripping tap is observed, debris may be lodged in the washer which can be dislodged by turning the tap on full for 10–15 seconds. If the dripping continues, coordinate a licensed plumber to inspect/replace any damaged washers and filters.

• In the event of an observed water leak, turn off the water supply at the mains and contact the relevant water authority and Carlisle Warranty Department for further assistance.

INTERNAL

REFERENCE DOCUMENTS

• C  ontact a licensed plumber if any drains appear blocked after the 90 Day Warranty Period and report findings to the Warranty Department.

CARLISLE HOMES RESPONSIBILITIES • A  final inspection of your wet areas is carried out on every completed home prior to handover by the Construction Supervisor to ensure good working order. • A  further visual inspection of your wet areas is also carried out at every 90 Day Warranty Inspection and all necessary repairs will be made at this time.

• D  o not allow leaking taps or the overflow from hot water services and air conditioning units to discharge adjacent to the house footings. • K  eep the water meters clear of overgrown grass, weeds, heaped soil and other obstructions. • E  nsure accessibility to the water meter for relevant authorities. • Protect the water meter from damage or theft. • C  ontact the relevant water authority for further information. • T  o reduce the risk of flooding, turn washing machine and dishwasher taps off when not in use. 64

65


Wet areas (bathrooms, laundries & balconies) General plumbing

IMPORTANT INFORMATION If your home is fitted with a storage hot water system, this is designed with a pressure relief valve to release water on a regular basis. It is normal to see some discharge of water or steam from this system. Even though the stormwater and main sewerage drains are inspected by a camera prior to handover, construction related blockages can still occur. Any such blockages will become apparent soon after use

(usually within the first month of use). Drains can also occasionally block due to normal use and materials accumulating in the drains over time. This does not mean that the drains are defective and it is important that you avoid letting material enter the drains that may block them ie baby wipes. Balconies without roof cover require more frequent maintenance as they are exposed to the elements.

• R  innai or Chromagen: Solar Hot Water Warranty Booklet.

YOUR RESPONSIBILITIES • C  arefully release the hotwater pressure relief valve monthly, with the overflow collected in the provided stormwater outlet at the base of the system. • C  oordinate a licensed plumber to annually service the hot water system tempering valves, or as required.

CARLISLE HOMES RESPONSIBILITIES • A  final inspection of your plumbing fixtures is carried out on every completed home prior to handover by the Construction Supervisor to ensure all is in good working order.

FREQUENTLY ASKED QUESTIONS Q Is it normal for the flow of hot water to take a long time to travel from my hot water unit to my tap? A An average of 20–30 seconds is normally considered acceptable dependent on location of tap to hot water service. If both are on complete opposite sides of the home, further delays may be expected.

INTERNAL

REFERENCE DOCUMENTS

Q What is a tempering valve and where does this affect the temperature of my water? A The tempering valve is a mandatory devise located on your hot water system and is designed to limit the maximum temperature of water in your bathroom, powder room and ensuite, in accordance with plumbing regulations. Q What do we do in case of a plumbing or gas emergency? A Locate your water or gas meter at the front of your property and turn off. If the emergency continues, contact your water or gas authority immediately or a licensed plumber.

• A  further visual inspection of your plumbing fixtures is also carried out at every 90 Day Warranty Inspection. • E  nsure all checks are conducted at appliance commissioning by relevant technicians.

66

67


Wet areas (bathrooms, laundries & balconies) Laundries

Incorrect installation of appliances, such as washing machines, in your laundry area has the potential to cause significant flooding issues which can damage flooring and cabinetry.

REFERENCE DOCUMENTS • Contract Specifications. • Plumbing Certificates.

YOUR RESPONSIBILITIES • C  oordinate a licensed plumber to connect the washing machine waste to the trap or trough in the laundry. • A  final inspection of your wet areas is carried out on every completed home prior to handover by the Construction Supervisor to ensure good working order. • A  further visual inspection of your wet areas is also carried out at every 90 Day Warranty Inspection and all necessary repairs will be made at this time.

68

Inadequate ventilation provisions when using clothes drying appliances can create a build-up of moisture leading to mould and mildew damage to paintwork and other surfaces.

INTERNAL

IMPORTANT INFORMATION

CARLISLE HOMES RESPONSIBILITIES • A  final inspection of your plumbing fixtures/ balconies is carried out on every completed home prior to handover by the Construction Supervisor to ensure good working order. • A  further visual inspection of your plumbing fixtures/balconies is also carried out at every 90 Day Warranty Inspection. • E  nsure all checks are conducted at appliance commissioning by relevant technicians/trades.

FREQUENTLY ASKED QUESTIONS Q What form of ventilation should I use in conjunction with my clothes dryer? A If an additional exhaust fan has not been selected in your contract, consider keeping the internal or external laundry door open while in use.

69


Kitchens, benchtops & appliances IMPORTANT INFORMATION • Contract Specifications. Appliances are installed after handover has occurred as agreed with your construction supervisor. Once appliances have been installed please ensure that the property is well secured and that the home looks occupied as theft of hot water units and other appliances may occur. If you are not moving in straight away, we recommend you ensure the house looks lived-in by installing blinds, pot plants and minor furniture (even an old pair of shoes at the front

door). Also consider installing a monitored alarm system. It is also recommended the porch light is left on. Boundary fencing also reduces the exposure to other persons accessing the back of your property.

• Laminex® Care and Maintenance Fact Sheet. • Caesarstone® Warranty Brochure. • Individual appliances manufacturer instruction manuals.

• Inspect surrounding areas immediately after installation to ensure no damage has occurred. If damage is found, please contact your Construction Supervisor to notify them of the issue. • C  omplete any registration cards which will normally be left in your kitchen cutlery draw. • E  nsure that all pots and pans are kept at a safe distance away from the splashback.

• Schedule A Third Party Warranties. • Schedule B Warranty Contact Numbers.

YOUR RESPONSIBILITIES • R  egularly clean benchtops and cupboards with a non abrasive cleaner.

INTERNAL

REFERENCE DOCUMENTS

CARLISLE HOMES RESPONSIBILITIES • A  final inspection of your appliances is carried out on day of installation by the installer to ensure good working order. • E  nsure all checks are conducted at appliance commissioning by relevant technician.

• R  efrain from placing hot items directly onto benchtops. • U  tilise heat proof boards under kettles, toasters and other appliances. • Do not cut directly onto stone or laminate benches. • D  o not utilise an iron directly on stone or laminate benchtops. • D  o not use excessive weight (such as sitting or standing) on granite or marble benchtops. • Clean all appliances prior to use. • U  tilise a specialised stainless steel cleaning product to maintain surface condition. • M  aintain regular servicing of appliances as per manuals. • R  egularly clean the rangehood and dishwasher filters. • A  ny damage to appliances must be reported to the Construction Supervisor immediately after installation in order to not void your warranty. Damage will not be covered at 90 Day Warranty Inspection. 70

FREQUENTLY ASKED QUESTIONS Q How do I clean my Laminex® or Caesartone® benchtops? A The Caesarstone® cleaning liquid or warm soapy water will normally clean most dirt and stains, but please refer to the manufacturer’s cleaning instructions found in your Handover Pack or relevant website. Q How long is the warranty on my appliances and does my kitchen come with the same warranty? A Please refer to the manufacturer’s warranty for each individual product within your home. This can be found at the back of this booklet in Schedule A Third Party Warranties. If in doubt, please feel free to contact the Carlisle Homes Warranty Department for assistance. The supplier or manufacturer can be contacted directly if you have an issue with any of your appliances or products. 71


Electrical

72

73


Lighting & power IMPORTANT INFORMATION All repairs and electrical work must be done by a licensed electrician. You may not be covered by your home insurance if an unlicensed person is found to have done any electrical work. Some energy saving tips to consider: • Use the lowest wattage bulb required to meet the room’s lighting needs. • Turn off all lights in unoccupied rooms. • Turn outside lights off when you’re not using them. • Consider using timers and sensors for indoor and outdoor lights. • Regularly dust your low energy light bulbs and fittings. • Make the most of natural light. Open curtains and blinds during daylight hours. • Choose light fittings that allow most of the light through so a lower wattage globe can be used. Some light fittings can block 50% or more of the lights, especially those with coloured glass or fabric.

The home owner is responsible for changing light bulbs. This is not a warranty item. All new home meter boxes are fitted with Residual Current Devices (RCD or safety switches). These are generally blue in colour and will trip in the event of a fault or overloading. If the RCD trips you will know that you have been using too many appliances at the one time, that one of the appliances is faulty or there has been a power surge. If you suspect the problem is a faulty appliance, take the appliance to an authorised service dealer. If the RCD continues to trip, contact your electrician. Smoke alarms are hardwired but also require a nine volt back-up battery, which should be changed annually. If the electricity power supply is interrupted, the alarm system battery will supply back-up power.

CARLISLE HOMES RESPONSIBILITIES

• w  ww.yourenergysavings.gov.au/energy/lighting/ energy-efficient-lights

• E  nsure all lighting/globes are functional prior to handover.

• www.telbix.com

• S  upply an electrical compliance certificate at handover.

YOUR RESPONSIBILITIES • N  ever use light bulbs exceeding the light fitting manufacturer’s specifications. • A  n overload to the house electrical system can usually be rectified by turning off one or more appliances. After an occurrence, re-set the RCD switch in the meter box. • M  aintain smoke alarms by testing them weekly by pressing the side ‘test’ button and replace batteries annually. • S  moke alarms may need to be replaced after ten years of use, with redundant alarms disposed of in accordance with manufacturer’s instructions or via advice from local council. • If an electrical problem or damage occurs within your home, turn off power at the main supply and contact a licensed electrician. • If an electrical problem or damage occurs outside your property boundary contact your electrical supplier and/or the Carlisle Homes Warranty Department.

FREQUENTLY ASKED QUESTIONS Q Where is the mains power switch located? A The mains power switch is located on the power switchboard in your meter box. Q Why use LEDs? A LED down lights are approximately 30% more energy efficient than standard CFL globes and they have a longer life span. CFL’s have an estimated 8,000–15,000 hour span where as LED have 30,000–50,000 hours — depending on your selected product and ongoing usage.

ELECTRICAL

REFERENCE DOCUMENTS

Q Where do I source new light globes from? A If the LED globe blows within the first 12 months of handover, please contact: warrantyexpress@carlislehomes.com.au for a replacement globe. If the LED globe blows between 12 months to 3 years of handover, please contact Telbix directly at sales@telbix.com for replacement globes and Telbix will post our replacement globes to the property. In the email, the owner will need to provide their property address, settlement date, electrician’s name and photo of the globe that has blown showing the model number. Q How do I connect my pre-wired Home Theatre? A Contact: warrantyexpress@carlislehomes.com.au

74

75


Heating, cooling & fireplaces REFERENCE DOCUMENTS IMPORTANT INFORMATION • Individual manufacturer instruction manuals.

All heating and cooling duct work is installed using Australian Design Guidelines software and outlet

sizing in accordance with the manufacturer’s ‘heat load survey’ conditions. Airflow from heating must fall within the manufacturer’s recommended range.

• www.jetmaster.com.au • www.brivis.com.au

Some operational efficiencies may alter dependant on the location of the evaporative unit (if installed) due to developer’s guideline restrictions.

FREQUENTLY ASKED QUESTIONS YOUR RESPONSIBILITIES

Q I have paid extra for zoning but haven’t been informed on how it all works?

• C  oordinate the commissioning of any applicable heating and cooling system after handover, details have been provided by your Client Liaison Executive.

A If your heater has specific zoned areas, this will be explained to you during the commissioning process by the heating/cooling technician or refer to your manufacturer’s manual.

• Inspect and service cooling and heating units to ensure area is clean and operating correctly before long periods of non use as per manufacturer’s specifications.

Q My heating is blowing out cold air. What do I do?

• C  oordinate servicing of ducted heating and cooling as required. • E  nsure adequate windows and doors are open allowing ventilation when evaporative cooling is being operated, carefully checking for any signs of moisture present. • C  lean the fireplace glass within four hours of initial burning with a non abrasive cleaner to remove deposits left by oils from the manufacturing process. • Clean fireplace glass regularly when cooled. • R  egularly remove dust, cobwebs and debris from the fireplace area. • C  oordinate annual service of the fireplace with Jetmaster.

76

• C  overing of all heating and cooling system commission costs with relevant supplier.

ELECTRICAL

Commissioning of heating and cooling systems ensures correct operational balance is achieved and provides the home owner with important information on use. This is organised by the home owner to be completed after handover and all associated costs are covered by Carlisle Homes. Before commissioning can be completed, it is essential that your gas meter has been connected and is fully operational.

CARLISLE HOMES RESPONSIBILITIES

A Contact the Carlisle Homes Warranty Department and we will arrange a qualified technician to visit your property for an inspection. Q The airflow coming out of selected vents is lower than others. Is there anything Carlisle can do? A Airflow in different areas will vary from vent to vent. Contact the Carlisle Homes Warranty Department for further advice. Q My fireplace won’t ignite, who should I call? A Firstly you should have been given an instruction manual which has a step by step lighting procedure. If this doesn’t work, refer to the Jetmaster website which also has other technical help and a troubleshooting guide. Please contact the Carlisle Homes Warranty Department for further information.

77


General Maintenance

78

79


General Maintenance REFERENCE DOCUMENTS IMPORTANT INFORMATION • Contract documentation. If you are not moving in straight away, we recommend you ensure the house looks lived-in by installing blinds, pot plants, minor furniture and even an old pair of shoes at the front door. Also consider installing a monitored alarm system. It is also recommended the porch light is left on. Damage created by others, such as carpet layers, removalists and family members, after handover of your home and by people not under Carlisle Homes control is not the responsibility of Carlisle Homes.

Please note that the lifespan of light globes can vary, so you may find they will stop working at different times. We recommend keeping a supply of globes to ensure you always have replacements available. A maintenance diary is a good idea to ensure you are on top of regular house upkeep tasks to keep your home looking brand new.

• This guide.

YOUR RESPONSIBILITIES • C  onduct a thorough hygienic clean of your home. • D  o not overload any shelving and hanging rails, they are designed to carry normal household items. • E  nsure adequate ventilation including fresh air and working ceiling and exhaust fans.

CARLISLE HOMES RESPONSIBILITIES • C  onduct a ‘builder’s clean’ and ensure home is tidy at handover.

FREQUENTLY ASKED QUESTIONS Q What is involved in a Builder’s Clean? A A builder’s clean is a basic clean of all cabinets and floors including tiles and carpet. Window glass and mirrors are cleaned, including door tracks clear from all builder’s rubble. It is still expected that clients need to carry out a hygiene clean prior to living in the home as hot water is not normally available to the cleaners during this part of construction.

• C  onduct regular home owner inspections including (without limitation):

– Balconies (if applicable) – Termite management systems – Damp proof courses – Steel and aluminium corrosion – Masonry movement

GENERAL MAINTENANCE

– Checking protective paint coatings

• General home maintenance: – Replacement of light bulbs – Replacement of tap washers – Repairing hairline cracks • Schedule regular maintenance for: – Garage panel door – Heating and cooling systems – Hot water service tempering valves – Caulking around shower base and baths

80

81


Issue Resolution

82

83


Issue resolution process IMPORTANT INFORMATION The Issue Resolution Process has been developed to support our customers to navigate through any concerns they have during their experience with Carlisle Homes. If you are unhappy with the outcome of any of our warranty processes, we ask that in the first instance you email our Warranty Department at: warrantyexpress@carlislehomes.com.au. Our Warranty Department will respond to your enquiry within two business days, and will be happy to assist and help point you in the right direction. If you are dissatisfied with the response from our Warranty Department, we have a dedicated Issue Resolution team with a direct email address: issueresolution@carlislehomes.com.au. Please

email providing a detailed explanation of your issue (clearly identifying your street address), any photographs or supporting documents, and a representative from the Issue Resolution Team will provide you with a written response within seven business days. In the event that Carlisle Homes cannot resolve your concern using the above process, you are able to refer your matter to the Victorian Building Authority (‘VBA’). The VBA is contactable on 1300 815 127. You may also refer the matter to the Domestic Building Dispute Resolution Victoria (DBDRV) by calling 1300 55 75 59 or to the Victorian Civil and Administration Tribunal (VCAT), who can be contacted on (03) 9628 9999.

84

Master Builders Association

www.mbav.com.au

Housing Industry Association

www.hia.com.au

Victorian Building Authority

www.vba.vic.gov.au

Victorian Civil & Administrative Tribunal

www.vcat.vic.gov.au

Domestic Building Dispute Resolution Victoria

www.dbdrv.vic.gov.au

Consumer Affairs Victoria

www.consumer.vic.gov.au

Australian Standards

www.standards.org.au

CSIRO

www.csiro.au

Energy Safe Victoria

www.esv.vic.gov.au

Office of Sustainability

www.sustainability.vic.gov.au

ISSUE RESOLUTION

INFORMATION SOURCES

85


Emergency Contacts

86

87


In case of an emergency (03) 8561 4777

Emergency Service

000

State Emergency Service

132 500

Home Insurance Agent

Refer contact information from your insurance policy

Licensed Trade

Yellow Pages / Internet search / Local newspaper/ VIP supplier list / Compliance certificates

EMERGENCY CONTACTS

Carlisle Homes Warranty Department

88

89


Index & Schedules

90

91


Index • 9  0 Day Warranty: 4, 14, 39, 40, 41, 44, 45, 46, 50, 51, 53, 55, 57, 59, 61, 63, 65, 67, 68, 96, 103

• Plumber: 17, 25, 27, 31, 33, 45, 60, 61, 63, 64, 65, 67, 68, 93, 98, 102

• Bamboo: 56

• Residual current devices: 74

• Blemishes: 36

• Ripple effects: 59

• Builder’s clean: 81

• Riser pipes: 25

• Carpet: 57, 58, 59, 80, 81, 96

• Rust: 12

• CCTV inspection: 33

• Safety switches: 74

• Ceiling spaces: 46

• Shrink: 12, 22, 23, 50, 56, 60

• Certificate of compliance: 25

• Shrinkage: see shrink

• Cleaners: 37, 55, 61, 81, 96

• Silicone: 61

• Concrete paving: 22, 30, 31, 32

• Spoon drains: 25

• Cracking: 22, 23, 36, 37, 42, 43, 50, 51, 52, 53

• Squeaking: 41, 56

• Damp proof course: 26, 35, 37, 42, 43, 81

• Stop tap: 61

• Discolouration: 12, 44, 55, 57, 60, 96

• Stormwater: 22, 25, 31, 32, 33, 66, 67, 102

• Drapes: 18

• Structural engineer: 37, 46

• Dripping tap: 65

• Termites: 34, 35

• Driveway grading: 31

• Tiling: 54, 55

• Energy rating: 18, 19

• Wall hangings: 51

• Evaporative cooling: 15, 56, 57, 77, 94

• Warranty checklist: 103

• Exhaust fans: 18, 61, 81

• Washing machines: 64, 65, 68

• Fireplace: 18, 76, 77

• Water hammer: 64

• Flashings and pointing: 44

• Wear and tear: 12, 13, 50, 52, 54, 94, 96

• Footings: 22, 26, 65

• Weepholes: 26, 33, 35, 39, 102

• Garden beds: 25, 26, 27, 102

• Workmanship: 12, 13, 15, 50, 94, 95, 96

THIRD PARTY WARRANTIES Carlisle Homes’ warranties, as set out in the New Home Building Contract, cover the building fabric of your home. Fixtures and fittings within your home are covered by law and manufacturer’s warranties which have a variety of timeframes and procedures, some of which are set out below. Charges may be applied by manufacturers for service calls in accordance with their individual terms and conditions. The third party information below is provided as a guide to manufacturer’s individual warranty processes only. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits under Carlisle Homes’ warranty and warranties offered by our manufacturers/suppliers are in addition to other rights and remedies under a law in relation to the goods and services.

A & L WINDOWS Aluminium windows and doors • 7  year warranty on windows and frames (excluding glass). • 3 year warranty on any moving part. • H  andover kit includes glazing certificate, screen products and window and door maintenance instructions. Calls regarding after sales service within 1 year of handover will be referred back to Carlisle Homes’ Warranty Department. • If a service call is required after the warranty period has lapsed then the client may incur an additional call out fee plus costs for parts. ALDER TAPWARE Tapware

• Gas meter: 17, 67, 76, 102

• 1 year warranty on tapware.

• Grout haze: 54

• 5  year warranty on replacement Mixer cartridge to be collected by client and installed by plumber.

• Humidity: 56, 60, 61 • Laminate: 56, 57, 71, 96, 100 • Leaking: 38, 65, 102 • Light bulbs: 74, 75, 81 • M  oisture: 12, 24, 25, 26, 30, 35, 40, 43, 44, 56, 57, 61, 68, 77 • Paving: 22, 23, 29, 30, 31, 32 • Pergola: 18, 25, 28, 102 92

Schedule A

• T  he contractor will determine whether an issue related to the manufactured product, the installation or user/set up, and assist with any warranty claims required. AUSPEST Termite protection • 1 year warranty with annual top ups required at the owners expense. • A  ny landscaping or change in soil levels around the external perimeter of the dwelling will disturb the barrier. If disturbed, unless the barrier is re-instated, your home will be unprotected and the termite installer’s warranty may be voided. • R  egister your warranty through the warranty activation form on the website, • P  lease contact number provided for any warranty claims and provide copy of Occupancy Permit as proof of purchase.

• C  lients to complete online form at www.aldertapware.com.au/customer-care and provide copy of Occupancy Permit.

AUSTRAL Bricks

ALL AIR & GAS Air conditioning/ducted heating

• C  olourfast and durable for the lifetime of the bricks.

• Warranties as per manufacturers details. • F  or all heating and cooling issues please contact the heating and cooling contractor listed in your handover documentation.

• 100 years from date of original purchase.

• Please  contact number provided for any warranty claims and provide copy of Occupancy Permit as proof of purchase.

93


BEAUMONT TILES Wall and floor tiles • 10 year guarantee on any defective tiles or tiles which wear excessively. • T  iles should only be used in accordance with manufacturer’s recommendations and guarantee does not extend to defects or excessive wear caused by abuse, misuse or faulty installation. • C  lients to complete guarantee form located at www.beaumont-tiles.com.au/About-Us/FullGuarantee and provide copy of Occupancy Permit and email to provided email address.

• W  arranty is only applicable to original purchaser of material and is not transferable to subsequent owners. • C  omplete online form at www.caesarstone.com.au/ contact/warranty-registration CAROMA Basins and toilet suites • 1 year warranty for labour.

• 1 year warranty on labour and materials. • P  lease contact number provided for any warranty claims and provide copy of Occupancy Permit as proof of purchase.

CHROMAGEN Hot water systems

BRIVIS Heaters and coolers

• 5  year warranty on tank and solar collector with 3 years on labour. • 3 year warranty on gas booster, parts and labour.

• 3  year warranty against defects in material and workmanship.

• 1 year on circulation pump and controller, parts and labour.

• 3  –5 year warranty for parts and all structural components on ducted heating and evaporative cooling.

• V  isit www.chromagen.com.au/warranty and fill out the online form.

• 5 years on refridgerated cooling.

CLARK Sinks

• 10 years on Heat Exchangers & Burners and Evaporative Coolers — Structural components only. • N  ormal wear and tear or consumable items such as, filter pads and batteries are not covered by warranty terms. • W  arranty Exclusions are adverse environmental conditions, power surges, electrical storm damage, incorrect power currents, unsuitable voltage, accidents, misuse, abuse, negligence, floods, water supply pressures including high water pressure and on potable water. • P  lease contact number provided for any warranty claims and provide copy of Occupancy Permit as proof of purchase.

• P  lease contact number provided for any warranty claims and provide copy of Occupancy Permit as proof of purchase. CRIMEWATCH Alarms, Intercoms etc

• K  itchen sink has lifetime replacement of products or parts. Labour included in first year of warranty period. CORINTHIAN DOORS Timber doors and bi-fold doors • Internal Doors, Skirting and Architraves 5 year warranty on doors for workmanship and material. Warranty will not apply if there is a failure to comply with the Company’s Door Care Instructions and Pre-finishing recommendations. • R  ecommendations include that doors be inspected for any paint breakdown especially around glass openings and joints and should be repainted.

CAESARSTONE Benchtops

• A  show through of frame and core components of door is not considered a defect.

• 10 year warranty against defects in manufacture of original slab. • S  lab must be cleaned in accordance with Care and Maintenance Guide.

• T  imber and veneers used in doors are natural products that will have a significant variation in colour and grain pattern and this is not considered a defect.

• N  aturally occurring variations in appearance of slab caused by lighting are not covered by warranty. Chipping, cracks from excess weight or heat, cut-

• T  he use of dark or varying paint colours will cause a drying effect and could cause a door to warp and will not be covered under warranty.

DECINA Spas and baths • 10 year warranty against faulty materials or workmanship on baths, spa bath shells and pipework.

• 1 year warranty on labour and materials.

• 5  year warranty on spa pumps, jets and fittings (no warranty on gold fittings).

• P  lease contact number provided for any warranty claims and provide copy of Occupancy Permit as proof of purchase.

• P  lease contact number provided for any warranty claims and provide copy of Occupancy Permit as proof of purchase.

CRYSTAL SHOWER SCREENS Showers, shelving, mirrors and splashbacks

DUAL HEATING AND COOLING Air conditioning/ducted heating

• 1 year warranty from date of installation on shower screens for material and mechanical defects.

• Warranties as per manufacturers details.

• 10 year warranty for product replacement. • E  mail or post the following information to details provided. Occupancy Permit, name and model number of product, images of fault if applicable and your contact details.

BREMTEL Alarms, intercoms etc

94

outs for appliances or L shape cut-outs are not covered under warranty.

• 1 year warranty from date of installation on mirrors, glass and glass splashbacks. • P  lease contact number provided for any warranty claims and provide copy of Occupancy Permit as proof of purchase. CSR BRADFORD Insulation • 10 year warranty on Thermoseal product. • 70 year warranty across all other products. • C  omplete online form located at www.bradfordinsulation.com.au/forms/ productwarranty CSR MONIER Roof tiles • 5  0 year warranty on all concrete roof tile products, 70 year warranty across all other products. • W  eathering and colour change of the Monier Concrete Roof Tiles as a result of exposure to the elements is not considered a defect.

• F  or all heating and cooling issues please contact the heating and cooling contractor listed in your handover documentation. • T  he contractor will determine whether an issue related to the manufactured product, the installation or user/set up, and assist with any warranty claims required. DYNAMIC GARAGE DOORS Garage doors and remotes • 1 year warranty on installation, door, motor and Colorbond colour from date of installation for Carlisle Homes’ clients. • R  ecommend overhead doors be serviced at 12-18 month intervals to prevent voiding of warranty. Fee for service and parts. • P  lease contact number provided for any warranty claims and provide copy of Occupancy Permit as proof of purchase. ELECTROLUX Kitchen appliances

• P  lease contact number provided for any warranty claims and provide copy of Occupancy Permit as proof of purchase.

• 2  year warranty on all appliance manufacturing defects.

DANDY AIR Air conditioning/ducted heating

• P  hone number provided with model number, serial number and Occupancy Permit.

• Warranties as per manufacturers details. • F  or all heating and cooling issues please contact the heating and cooling contractor listed in your handover documentation. • T  he contractor will determine whether an issue is related to the manufactured product, the installation or user/set up, and assist with any warranty claims required.

• R  epair, replacement or refund will be determined by Electrolux.

FIENZA Vitreous china basins • 5  year replacement warranty against faulty materials or workmanship. • P  lease contact number provided for any warranty claims and provide copy of occupancy permit as proof of purchase.

95


FLOORING EXTRA Carpets and flooring

JETMASTER Gas log fires

PARADOX Security systems

SMEG Appliances

• 5 year manufacturer guarantee.

• 1 year warranty on parts and material.

• 1 year workmanship guarantee.

• 9  0 day warranty covers all replacement parts beyond warranty period.

• C  SD on behalf of Paradox, will supply a one year warranty on their hardware only.

• 2  year warranty on parts and labour on every product with the exception of Dishwasher electric wash motor which will have 10 years.

• C  arpet has 5, 10 or 15 year warranty dependent on type of carpet. • T  imber flooring has a 10, 15 or 25 year residential warranty (product specific) for original home owner. Use only Bona Timber and Laminate Cleaning product as use of other products may damage the floor and void the warranty. • P  lease contact number provided for any warranty claims and provide copy of Occupancy Permit as proof of purchase. HAFELE Kitchen accessories • A  lifetime warranty on hardware components (excludes electrical) to original purchaser of appliance. Goods will be rectified if the damage or fault of a product is proven to be caused by an error in manufacture. • R  epairs under warranty do not extend the warranty period. • G  oods will be repaired or replaced if they fail to be of acceptable quality. • P  lease contact number provided for any warranty claims and provide copy of Occupancy Permit as proof of purchase. HPM Switches and sockets • 1 year warranty on any defects in products. • W  arranty claim request form to be completed and emailed to provided email address, accompanied by Occupancy Permit as proof of purchase.

• F  ailure to install, operate or maintain the appliance in accordance with instructions, normal wear and tear, misuse, scratches, melted items, residues and the use of abrasive cleaners or polishes are items not covered by warranty. • O  ver-firing, operating appliance in contaminated atmospheres, prolonged dampness, condensation, improper chimney or venting installation will void warranty. • P  lease contact number provided for any warranty claims and provide copy of Occupancy permit as proof of purchase. LAMINEX Laminate Cabinetry and Benchtops • 7  year warranty if the product is defective directly as a result of manufacture or supply by Laminex. • W  arranty does not cover any defect caused by wear and tear and general fading or discolouration due to direct or indirect light. • C  omplete warranty form that can be found through website and mail the form to Laminex Warranties, The Laminex Group, PO Box 407, Doncaster VIC 3108. LOCKWOOD Door hardware

INSINKERATOR Food waste disposers

• 2  5 year warranty for material and workmanship (including mechanical parts) from the date of purchase of the product, subject to the limitations and exclusions as set out in their warranty brochure.

• 2  year warranty on 45 Unit; 3 years on 55 Unit; 4 years on 65 Unit; 5 years on Evolution 100 Unit and 6 years on Evolution 200 Unit.

• P  lease contact number provided for any warranty claims and provide copy of Occupancy Permit as proof of purchase.

• 3  months extended warranty for Carlisle Homes’ clients. • If unit has a manufacturer fault it will be replaced free of charge. • Units are to be cleaned and flushed regularly. • A  service call out fee plus parts is applicable after expiry of the warranty period. • P  lease complete online form at www.insinkerator. com.au/customer-service-form.

96

• C  hanges in colour of interior or exterior surfaces are not considered a defect.

METHVEN Tapware • L  ifetime warranty for replacement of parts on all shower rails. • 15 year parts and labour warranty on all tapware. • P  lease contact number provided for any warranty claims and provide copy of Occupancy Permit as proof of purchase.

• W  arranty is void if system is not maintained, or serviced by the original licenced security installer, for the one year warranty period. • C  ontact the original licenced installer first. The installers details can be found on a sticker, on the security panel. Occupancy Permit will need to be provided. PGH BRICKS Bricks • Colourfast and durable for the lifetime of the bricks. • P  lease contact number provided for any warranty claims and provide copy of Occupancy Permit. PHOENIX Tapware • 15 year replacement warranty on shower rails and mixers. • 7  year replacement warranty on all remaining tapware and accessories. • 1 year replacement of labour for products. • P  lease contact number provided for any warranty claims and provide copy of Occupancy Permit as proof of purchase. RAYMOR Tapware and basins • 1 year warranty on replacement of tapware, shower rails, basins, sinks and accessories. • 5  year warranty of parts only for tapware, shower rails, basins, sinks and accessories. • P  lease contact number provided for any warranty claims and provide copy of Occupancy Permit as proof of purchase. RINNAI Hot water systems • 12 year warranty on parts for heat exchanger and 3 years for all other components. • 3 year warranty on labour on all components. • P  lease contact number provided for any warranty claims and provide copy of Occupancy Permit as proof of purchase.

• P  lease contact number provided for any warranty claims and provide copy of Occupancy Permit as proof of purchase. STEGBAR Timber sliding doors and windows • 7  year repair or replacement warranty on all products when faulty parts or labour provided. • P  lease contact number provided for any warranty claims and provide copy of Occupancy Permit as proof of purchase. KINGSPAN Rain water tanks • 10 year construction warranty covering the assembly and sealing of the tank. • 20 year warranty on corrosion of steel tanks. • W  arranty claims to be put in writing and emailed to provided email address, accompanied by Occupancy Permit as proof of purchase. TECHNIKA Appliances • 3  year extended warranty for all clients of Carlisle Homes on all ovens, cooktops, dishwashers, microwaves and coffee machines (if applicable) including parts and labour but excluding consumables such as globes. • P  lease email or call details provided with the following information, model number of appliance, serial number, job address and Occupancy Permit. TERMICON Termite protection • 1 year warranty with annual top ups required at the owners expense. • A  ny landscaping or change in soil levels around the external perimeter of the dwelling will disturb the barrier. If disturbed, unless the barrier is re-instated, your home will be unprotected and the termite installer’s warranty may be voided. • R  egister your warranty through the warranty activation form on the website. • P  lease contact number provided for any warranty claims and provide copy of Occupancy Permit as proof of purchase.

97


TERMGUARD Termite protection • A  s the Home Owner you must ensure you provide Termguard with written notification within 30 days of taking possession of the premises.

Schedule B

Warranty contact numbers

• The  Termguard Reticulated System will give you 12 months cover. • It is the Owners obligation to conduct an annual termite inspection at the Owner’s expense. • A  ny landscaping change in soil levels around the external perimeter of the dwelling will disturb the barrier. If disturbed, unless the barrier is re-instated, your home will be unprotected and the termite installer’s warranty may be void.

A & L Windows Aluminium Windows and Doors Alder Tapware Tapware Auspest

• V  isit website and download and complete Warranty Claim form and post to PO Box 1537 Oxenford QLD 4210.

Termite Protection

VICTORY BLINDS Curtains and blinds

Beaumont Tiles

• 5 year warranty on all curtains, blinds and fittings.

Bremtel

• 1 year warranty on labour.

Alarms, intercoms etc

• Visit website and complete online warranty form.

Brivis Heating

VITO BERTONI Tapware • 1 year warranty on tapware. • 10 year warranty on replacement Mixer cartridge — to be collected by client and installed by plumber. • C  lients to complete online form at www.vitobertoni.com.au/customer-care and provide copy of Occupancy Permit. WESTINGHOUSE Kitchen appliances • 2  year warranty on all appliance manufacturing defects. • R  epair, replacement or refund will be determined by Electrolux. • P  hone number provided with model number, serial number and Occupancy Permit as proof of purchase.

Austral Bricks Wall and Floor Tiles

Heaters and Coolers Caesarstone Benchtops

alwindows.com.au

8786 0000

sales@alwindows.com.au

aldertapware.com.au

1800 800 919

customer.service@aldertapware.com.au

Auspestcontrol.net.au

9436 4260

info@auspestcontrol.net.au

australbricks.com.au

13 27 42

Email portal direct through website

beaumont-tiles.com.au

8773 6000

receptionsa@tile.com.au

bremtel.com.au

0400 751 506

office@bremtel.com.au

brivis.com.au

1300 555 545

Email portal direct through website

caesarstone.com.au

1300 119 119

sales@caesarstone.com.au

caroma.com.au

13 14 16

enquiries@gwagroup.com.au

chromagen.com.au

1300 367 565

info@chromagen.com.au

corinthian.com.au

9794 1122

Email portal direct through website

crimewatch.com.au

1300 928 241

Email portal direct through website

crystal-ic.com.au

9756 5300

info@crystal-ic.com.au

bradfordinsulation.com.au

1300 760 233

bradfordwebenq@csr.com.au

monier.com.au

9263 6302

Email portal direct through website

Caroma Basins and Toilet Suites Chromagen Hot Water Systems Corinthian Doors Timber Doors, Skirting and Architraves Crimewatch Alarms, Intercoms etc Crystal Shower Screens Showers/Shelving/ Mirrors/Splashbacks CSR Bradford Insulation CSR Monier Roof Tiles Dandy Air Air Conditioning / Ducted Heating

98

9547 5733

99


Schedule B

Warranty contact numbers Decina Spas and Baths

decina.com.au

1300 338 462

vicsales@decina.com.au

Dual Heating Air Conditioning / Ducted Heating Dynamic Garage Doors Garage Doors and Remotes Electrolux Kitchen Appliances Fienza Vitreous china basins Flooring Extra Basins and Tapware Hafele Kitchen Accessories HPM Food Waste Disposers Insinkerator Food Waste Disposers Jetmaster Gas Log Fires

Raymor Tapware and Basins Rinnai

dualheating.com.au

9874 1299

info@dualheating.com.au

Hot Water Systems SMEG Appliances

dynamicdoorservice.com.au

1300 645 056

service@dynamicdoorservice.com.au

1300 363 640

au.contracts@electrolux.com.au

fienza.com.au

07 3881 1443

service@fienza.com.au

flooringxtra.com.au

1300 356 679

Email portal direct through website

hafele.com.au

1300 659 728

info@hafele.com.au

hpm.com.au

1300 369 777

info@hafele.com.au

insinkerator.com.au

1300 136 205

sales@insinkerator.com.au

jetmaster.com.au

9429 5573

Email portal direct through website

laminex.com.au

132 136

Email portal direct through website

lockweb.com.au

1300 562 587

1300warranty@assaabloy.com

methven.com.au

1300 638 483

customercare@au.methven.com

phoenixtapware.com.au

9780 4200

csdsupport@csd.com.au

pghbricks.com.au

131 579

VICcustomerservice@pghbricks.com.au

phoenixtapware.com.au

9780 4200

aftersales@phoenixtapware.com.au

1300 658 277

Warranty@Tradelink.com.au

rinnai.com.au

1300 555 545

Email portal direct through website

smeg.com.au

9094 1999

service@smeg.com.au

stegbar.com.au

9765 3400

Email portal direct through website

tankworks.com.au

1300 736 562

sales.au@kingspan.com

technika.com.au

9948 4500

service@technika.com.au

termguardmelbourne.com.au

1800 242 221

Email portal direct through website

victoryblinds.com.au

131 399

servicesupport@victoryblinds.com.au

aldertapware.com.au

1800 800 919

info@vitobertoni.com.au

westinghouse.com.au

13 13 49

au.contracts@electrolux.com.au

Stegbar Timber Sliding Doors and Windows

electrolux.com.au

raymor.com.au

Tankworks Rain Water Tanks Technika Appliances Termguard Termite Protection Victory Blinds Curtains and Blinds Vito Bertoni Tapware Westinghouse Kitchen Appliances

Laminex Laminate Cainetry and Benchtops Lockwood Door Hardware Methven Tapware Paradox Security Systems PGH Bricks Bricks Phoenix Tapware

100

101


Schedule C

Concreting and landscaping checklist CONCRETING CHECKLIST

OTHER LANDSCAPING CHECKLIST

• B  ituminous Caneite or ‘Ableflex’ (ie, foam) to be fitted between concrete and brickwork/ slab areas.

• G  round to fall away from house to stormwater discharge point. Water must not be trapped or pond near your house.

• B  ituminous Caneite or ‘Ableflex’ (ie, foam) is to be trimmed off and sealed to stop any water penetrating the foam area. • Do not cover weepholes with concrete. • A  ll concrete areas to fall away from the house to stormwater discharge point. • R  un surface water into stormwater drains Stormwater risers may be left to hook into in some cases, but in most cases extra risers will need to be added. • A  ny alterations to drains requires a licensed plumber/drainer. Always ensure correct drain fittings are used. • T  he ground below the concrete should be compacted and also fall away from the house. • C  oncreters should always take care not to pierce the drains with a stake when preparing. • C  oncrete should not create water catchment areas including (without limitation) base of hot water service and gas meter (often found where garden beds are left next to the house).

Schedule D

90 day warranty checklist

Please use this form to note any items that you would like to raise at your 90 Day Warranty Inspection. Please feel free to forward your list of items to us at warrantyexpress@carlislehomes.com.au prior to the day of inspection.

• A  ny alterations to drains require a licensed plumber/drainer. Always ensure correct drain fittings are used. • G  arden beds, grass areas and rock areas should be kept away from the house. • Weed matting should not be used near the house. • K  eep all trees well away from the house. Tree root systems may spread up to twice the height of the tree. • Do not cover weepholes. • C  ontact the installer (details within your handover settlement pack). If the Termite Management System is disturbed. An inspection may be required. • K  eep landscaping around the house consistent. Avoid large areas of concrete to one side of the house and garden beds on the other. • D  o not attach pergolas, decks, shade sails etc. to the property without consulting an engineer for written approval. • S  prinkler systems should not be installed near the house and require regular monitoring for overwatering and leaks. • Inspect for leaking pipes and taps regularly. • T  ake into account the affect that your neighbours landscaping may be having on your property and vice versa. • W  here unavoidable, ground falling towards the house (eg driveway where road is higher) should have drains installed to remove all surface water. • Retaining walls will require aggie drains.

102

103


IN YOUR NEW HOME

The Warranty & Maintenance Guide provides you with general information on the future care and maintenance of your home. The maintenance of your home is your responsibility. The Warranty & Maintenance Guide does not create any new responsibility or liability for Carlisle Homes Pty Ltd. You should also rely on your own enquiries, investigations and legal advice regarding your responsibilities to maintain your home. Current as at June 2018. Reproduction in any form either in whole or part is forbidden. Images are for illustrative purposes only and may depict upgrade options available for an additional cost or features not supplied by Carlisle Homes including landscaping, fencing, window furnishings, wall furnishing, built-in joinery, decorative lighting, decor, furniture and flat profile roof tiles. Facade details such as entry doors, window sizing and placement may vary between house types and sizes. Refer to floor plan brochures or working drawings for specific detail and dimensions. Visit your nearest Carlisle Homes Display Centre for full specifications. Š 2018 Carlisle Homes Pty Ltd. 2018 Edition. Company Registration Number CDB-U 50143

Warranty & Maintenance Guide  

Carlisle Homes Warranty & Maintenance Guide 2018

Warranty & Maintenance Guide  

Carlisle Homes Warranty & Maintenance Guide 2018