NOVEMBER 10-12,
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It’s just two months away, Care Providers of Minnesota’s 77th Convention & Exposition at Mystic Lake Center in Prior Lake. Over three days, November 10-12, 2025, we will provide you with outstanding education, inspirational keynote presentations, opportunities to meet with exhibitors, socialize with friends and peers, celebrate award recipients and Leading4Life graduates, and of course, enjoy special events.
Here’s a quick run-down on what you can expect:
70 learning sessions led by knowledgeable and seasoned presenters. Sessions address a wide range of topics that providers are facing today including AI, recruiting & retention, electronic monitoring, ethics, dining & nutrition, and so much more!
Two keynote and award presentations. Monday’s keynote presenter is Roxane Battle, a gifted storyteller, who opens up about her own behind-the-scenes experiences with stress, offering relatable, real-life solutions and proven strategies. We will also recognize national quality and our own Care Providers of Minnesota award recipients.
Tuesday’s keynote is Petra Marquart, an inspirational speaker who has received rave reviews at conventions and conferences around the globe. Petra is principal in See ME, Inc., a Minnesota-based company dedicated to helping long-term-care communities deliver world-class service. Leading4Life graduates will be recognized, as well as a few more Care Providers of Minnesota award recipients— including the surprise announcement of the 2025 Member of the Year!
Our annual meeting on Monday is open to all members. Attending is important as it provides you with an opportunity to participate in governance decisions for the Association, as well as meet those who will guide the Association in the coming years. (Note, the annual meeting is open to all members and lunch* will be provided to the first 200 who RSVP.)
Expo hours on Monday and Tuesday that make the best use of everyone’s time! It starts with an exhibitors’ reception on Monday in the expo hall at 4:30 PM. Grab something to
eat and drink and visit with our valued business partners. Dedicated expo hours continue on Tuesday, allowing for additional discussions—and a complimentary lunch*.
Monarch Healthcare Management and friends will host a special event on our first night of convention—a Bonfire Bash. Special evening events continue on Tuesday after a full day of education! Starting at 4:15 with a roundtable Mixer, followed by a fun evening of team trivia.
Care Providers of Minnesota’s Foundation Silent Auction takes place on Tuesday, from 9:30 AM-5:15 PM. 100% of the funds raised through the annual silent auction are used for caregiver scholarships—so plan to bid early and often!
We invite you to browse through this GUIDE to get a glimpse the great opportunities we have in store for you. For detailed descriptions of all our education sessions—including specific tracks for assisted living, skilled nursing—we invite you to visit our Convention & Exposition website at: careproviders. org/convention.
And of course, you can get the latest updates on your mobile devices—be sure to download our convention app at: my.yapp.us/CPMCON25
We look forward to seeing you there!
Toby Pearson President/CEO Care Providers of Minnesota
*To request a kosher meal for Monday’s annual meeting and/or Tuesday’s expo hall lunch, contact Shauna Kapsner by Friday, October 31, 2025 at skapsner@careproviders.org or 612-309-9774.
MONDAY, NOVEMBER 11, 2024
7:00 AM-4:00 PM Registration open Registration desk/Pre-Function
7:15-8:15 AM Board meeting (w/breakfast) Chaska I & II
7:00-9:30 AM Morning coffee Pre-Function
8:30-9:45 AM 100 series learning track
Anoka, Owatonna, Waconia I-VI
10:00 AM-Noon Keynote by Roxane Battle and award presentations Mystic Showroom
Noon-1:45 PM Lunch & networking
Noon-1:45 PM Annual membership meeting* | ** Isanti
1:45-3:00 PM 200 series learning track Anoka, Owatonna, Waconia I-VI
3:15-4:30 PM 300 series learning track Anoka, Isanti, Owatonna, Waconia I-VI
4:30-6:30 PM Exposition reception Minnetonka Ballroom
6:30-9:30 PM Monarch Healthcare Management BONFIRE BASH Grand Ballroom
TUESDAY, NOVEMBER 12, 2024
7:30 AM-4:00 PM Registration open Registration desk/Pre-Function
8:00-10:00 AM Morning coffee Minnetonka Ballroom
8:15-9:30 AM 400 series learning track Anoka, Isanti, Owatonna, Waconia I-VI
9:30 AM-5:15 PM Foundation Silent Auction Pre-Function
9:30 AM-1:30 PM Expo open Minnetonka Ballroom
9:45 AM-Noon Keynote by Petra Marquart and award presentations Mystic Showroom
Noon-1:30 PM Expo—free lunch for convention attendees** Minnetonka Ballroom
1:30-2:45 PM 500 series learning track Anoka, Isanti, Owatonna, Waconia I-VI
3:00-4:15 PM 600 series learning track
Anoka, Isanti, Owatonna, Waconia I-VI
4:15-6:45 PM The Mixer: Roundtable Solutions Minnetonka Ballroom
6:45 PM Trivia Night Minnetonka Ballroom
WEDNESDAY, NOVEMBER 13, 2024
7:30-10:00 AM Registration open Registration desk/Pre-Function
7:00-10:00 AM Morning coffee Pre-Function
8:00-9:15 AM 700 series learning track
9:30-10:45 AM 800 series learning track
Anoka, Isanti, Owatonna, Waconia I-VI
Anoka, Isanti, Owatonna, Waconia I-VI
11:00 AM-12:15 PM 900 series learning track Anoka, Isanti, Owatonna, Waconia I-VI
* The annual membership meeting provides an opportunity for all members to meet with Association leadership; elect the 2026 officers and directors; and connect with friends and acquaintances. Lunch is provided for full meeting participants only (available to the first 200 who RSVP when registering for convention).
** To request a kosher meal for Monday’s annual meeting and/or Tuesday’s expo hall lunch, please contact Shauna Kapsner by Friday, October 31, 2025, at skapsner@careproviders.org or 612-309-9774.
THANK YOU TO THE 77TH ANNUAL CONVENTION & EXPOSITION PRESENTING SPONSOR
Monday’s Board of Directors’ Meeting will be held in Chaska I & II meeting rooms (3rd level)
REFLECTION ROOM*
Chaska II will be open starting Monday at noon and during regular convention hours as a reflection room—a quiet space designated for reflection, meditation, and prayer.
PRIVATE MEETING ROOM*
For your convenience, Chaska I will be available during select times for private meetings during the convention. The room can be reserved for one-hour blocks of time only.
Please make your reservation in the speaker room: Winona II.
• Monday, noon–4:30 PM
• Tuesday, 8:00 AM–4:30 PM
• Wednesday, 8:30 AM–12:30 PM
*Use of these rooms must follow all Mystic Lake guidelines including those regarding no outside food and beverages.
THANK YOU IN ADVANCE FOR YOUR COOPERATION.
Our convention & exposition continues to be the most cost-effective, professional opportunity for you and your staff. Join us for 70 breakout sessions, two keynotes, 84.5 hours of education, and earn up to 14.75 CEs with full participation.
There are multiple locations to park for FREE at Mystic Lake. More than 700 parking spaces are available in the Mystic Lake Center parking lot, located on the north side, by the Mystic Lake Center entrance.
Our convention app brings you the daily schedules; session information and handouts; venue maps; and much more— right to your phone! Download it ahead of time to create your personal schedule with sessions and events you want to attend: my.yapp.us/CPMCON25.
All education session materials will be available on the convention app and website. If you want to preview/ download/print the materials beforehand, session materials will be available the week of November 3, 2025. Note: no printed handouts will be available on-site.
Tracking attendance for CE purposes will be through a QR code you can scan using your smart phone. Evaluations will also be through the QR code process.
If you are attending the convention, sign up to be a session greeter! (A link to sign up will be included in your registration confirmation email.)
Care Providers of Minnesota may take photographs and videos during events for use in Association promotional materials. By participating in this event, you grant Care Providers of Minnesota the right to use your image for such purposes.
The protocols will be finalized in the fall to ensure the wellbeing of all Convention & Exposition participants. Please check the convention website for updated protocols.
Gender-neutral restrooms are located on both ends of the main floor foyer/Level 1. A lactation room is located near the restrooms by the Waconia rooms. No key required.
Care Providers of Minnesota (CPM) is committed to providing a safe, productive, and welcoming environment for program participants and CPM staff. Please see our updated code of conduct on our on website at: careproviders.org/convention.
It is the goal of Care Providers of Minnesota to hold professional events where barriers of any type do not exclude people from attending or participating. If you have a condition that requires special accommodations, please contact Care Providers of Minnesota before the event.
To request a kosher meal for Monday’s annual meeting and/ or Tuesday’s expo hall lunch, please contact Shauna Kapsner by Friday, November 1, 2024, at skapsner@careproviders.org or 612-309-9774.
We understand that circumstances arise that may prevent you from attending the Convention & Exposition after you have registered. If you cancel on or before Wednesday, October 22, 2025, we will gladly refund your registration and retain a $50 cancellation/administration fee, per attendee.
We are unable to offer any refund after Wednesday, October 22, 2025, for canceled registrations. We encourage you to find someone to take your place if possible. No-shows are charged the full registration fee and receive access to convention materials. Care Providers of Minnesota reserves the right to cancel the Convention & Exposition. In the event of such a cancellation, all fees will be refunded. All pre-publicized individual convention events (special events, breakout session topics, speakers, etc.) remain subject to change until the event.
New this year: badges will not be mailed out in advance of our convention & exposition.
All name badges will be available for pick-up at convention in the Isanti room. Specialty ribbons will also be available on-site. All attendees must be wearing a name badge to gain admittance to the education sessions, events, and exposition area.
Register online* at: careproviders.org/convention; click on the registration icon, and fill out the form. Once your registration is received, you will receive a confirmation via email. For registration to be complete, you will need to answer two questions that indicate you’ve read and agree to Care Providers of Minnesota’s Code of Conduct and updated health and safety protocols found on our convention website.
• Care Providers of Minnesota individual member rate: $400 per member registrant, including CEs
• Prospective member rate: $600 per prospective member registrant, including CEs
• Government rate: $100 per government registrant, including CEs
• Student rate: $75 per student registrant, no CEs
A block of rooms have been reserved at the Mystic Lake Hotel at a special rate for Care Providers of Minnesota. Rates start at $164.00 per night, plus tax, until October 8, 2025, or until the block is sold out. Reservations received after the cut-off date will be accepted on a space availability basis.
You can make your guest room reservation online at: careproviders.org/CPMConHotel or by calling Mystic Lake at 952-445-9000. The rate you will receive is the current booking rate at time of call—you must mention Care Providers of Minnesota to be booked into the hotel.
Please make every effort to stay at Mystic Lake Hotel In order to keep our event costs as low as possible, we rely on meeting our room block commitments with Mystic Lake Hotel.
*don’t know your login? Go to: careproviders.org/Loginhelp
Your success is our success. That’s why we offer easy ordering with a simplified order to cash process and one invoice along with a dedicated account team. We work to make sure patients get the products they need when they need them. Save on operating expenses with McKesson’s CPAP Resupply Program.
Ready to learn more?
Scan the QR code or visit
To receive your CEs, you need to scan a QR code with the camera on your smart phone at the end of each session.
The QR code for each session will show up in the last slide of the session’s PowerPoint presentation. Each code is specific to that particular series. The QR code brings you to a Google form—please fill it out completely for your CEs per session.
Don’t have a smart phone—or having trouble with it? Neighbors/colleagues can help (submissions per phone are not limited). We will also have a “master” code list at the registration/information desk, so if you are having any issues, check with Care Providers of Minnesota staff to get your submission completed.
Due to accreditation purposes, all troubleshooting to ensure CE receipt must be addressed on site.
No more paper tracking forms or paper evaluations! The session evaluation is built into the QR code process.
Please make sure you enter your correct Care Providers of Minnesota ID number (it will be on the bottom of your name badge). This ID number ensures your CEs go to you. You can spell your name wrong, but if you get this number wrong, your CEs won’t be right.
The QR code is an example of what to expect at an in-person event.
Test out the example & prepare yourself before our Convention & Exposition.
CARE PROVIDERS OF MINNESOTA IS PLEASED TO OFFER ACCREDITED CONTINUING PROFESSIONAL EDUCATION:
MINNESOTA BOARD OF EXECUTIVES FOR LONG-TERM SERVICES & SUPPORTS
Application for continuing education credit for Minnesota licensed nursing home administrators, licensed assisted living directors, and licensed health services executives will be made through the Minnesota Board of Executives for LongTerm Services & Supports for a maximum 14.75 clock hours.
MINNESOTA STATE BOARD OF SOCIAL WORK
Some sessions are designed to comply with the Minnesota Board of Social Work criteria. The Board of Social Work does not pre-approve continuing education; however, Care Providers of Minnesota is a pre-approved continuing education provider, CE Provider Approval Number: CEP-52.
DIETARY
ANFP and CBDM CEs for CDMs and Dieticians are pending approval.
MINNESOTA BOARD OF NURSING
Sessions are designed to comply with the Minnesota Board of Nursing criteria for contact hours. Nurses can apply their hours toward their licensure requirements; however, the Board of Nursing does not pre-approve continuing education.
The Minnesota Board of Nursing rules on continuing education define the contact hour as 60 minutes.
Convention offers nurses a maximum of 14.75 contact hours.
OTHER DISCIPLINES
All other disciplines are encouraged to track their attendance using a QR code you can scan using your smart phone and submit attendance reports to the appropriate agency for their discipline.
Did you know that all convention learning session presenters are VOLUNTEERS? They donate time, energy, and resources to create a wide variety of education to convention attendees—without any compensation. Their willingness to share their insight and expertise deserves a big THANK YOU, and we hope you will show your appreciation to them.
MONDAY: NOVEMBER 10, 2025
CONCURRENT SESSIONS: 100 SERIES | 8:30–9:45 AM
101: Menu matters—Elevating dining through resident engagement
102: Aging & hearing loss—Supporting communication & connection
103: It's not about the sandwich—Real-time lessons in compassionate care
104: AI, analytics & liability—Demystifying data discoverability in senior living
105: Bringing emergency preparedness to real life in AL
106: Bright spots in recruiting & retention in a tough labor market
107: Decolonization—An effective tool in the fight against the spread of infection
Monday Keynote: ELEVATE: HOW TO OVERCOME BURNOUT AND FIND MORE POCKETS OF JOY!
CONCURRENT SESSIONS: 200 SERIES | 1:45–3:00 PM
201: Nutrition for senior care environments
202: Is hospice doing what you think it is doing?
203: Provider-owned networks—A tool for AL & SNF providers to drive value-based care
204: Electronic monitoring—Legal, ethical & practical scrutiny
205: Life Safety at the SFMD
206: Stay out of the weeds—Lead up
207: Social work ethics—A journey through the wilderness
CONCURRENT SESSIONS: 300 SERIES | 3:15–4:30 PM
301: Empower to achieve—Building a stronger, more effective culinary team
302: SNF reimbursement revitalization
303: Workforce Connections
304: SNF regulatory appeals—The IDR & IIDR
305: MNOSHA update 2025
306: Planning for what's next in dementia care
307: Navigating behavioral complexities of an ever-changing LTC population
308: Turn your facility around—A step-by-step approach
TUESDAY: NOVEMBER 11, 2025
CONCURRENT SESSIONS: 400 SERIES | 8:15–9:30 AM
401: The dining experience redefined—Person-centered approaches that work
402: Activities—Beyond the three Bs
403: Transforming staffing models—Embracing change through workforce satisfaction & technology
404: Surviving integrity review investigations—Mastering the hearing & appeal process
405: A new AL environment—Case study of transitioning an SNF to an AL 406: Teepa Snow’s “Positive Physical Approach™ (PPA) and Hand Under Hand™ (HUH)
407: Benefits of having after hours & weekend nurse triage
408: Innovation meets compassion—AI in LTC
Tuesday Keynote: COMPASSION, COURAGE, AND COMMITMENT: THE HEART OF PERSON-CENTERED LEADERSHIP
CONCURRENT SESSIONS: 500 SERIES | 1:30–2:45 PM
501:Using reminiscence to enhance the dining experience
502: Silver & Gold—How do senior leaders lead?
503: Navigating the new landscape of Minnesota nursing facility reimbursement
504: Paid leave, FMLA & ESST
505: A new AL environment—How to have a citation-free physical environment survey
506: How to de-escalate within yourself & residents who exhibit challenging behaviors
507: IDT Process for GG—Increase reimbursement while improving accuracy & quality
508: AI prompt building workshop—Practical tools for care leaders
CONCURRENT SESSIONS: 600 SERIES | 3:00–4:15 PM
601: Food as medicine—Leveraging therapeutic diets & natural remedies in LTC
602: Transformational end-of-life care—Successful integration of services, hospice & the AL
603: Should administrators be involved in A/R?
604: Who is the medical decision-maker?
605: Minnesota's PDPM moment—Strategies for a successful Medicaid transition
606: Be CAUTIous—An interactive workshop of infection prevention practices
607: Survey readiness & resident wellness—Addressing behavioral health & antipsychotic practices
608: Recognizing & responding to changes on condition—A comprehensive training for nursing staff
WEDNESDAY: NOVEMBER 12, 2025
CONCURRENT SESSIONS: 700 SERIES | 8:00–9:15 AM
701: Updates & recommendations for providers regarding the Nursing Home Workforce Standards Board
702: Compassion in care—Tailoring long-term support for residents with substance use histories
703: Update on nursing facility rates and policies
704: Driving operational success in senior living through informed pricing strategies
705: Appendix PP 4/28 revisions—Chemical restraints & unnecessary psychotropic medications
706: Navigating clinical & operational requirements for nurses and directors in AL
707: Infection control in focus—From regulatory foundations to realworld compliance
708: Utilizing the medical director to improve the quality of care in LTC
CONCURRENT SESSIONS: 800 SERIES | 9:30–10:45 AM
801: Advocacy through engaging with social & traditional media
802: Playing to win! How gamification transforms senior health & wellness
803: From burnout to buy-in—How modern leaders are rebuilding culture in senior living
804: Retaliation 101—What every leader in AL & SNF facilities needs to know about retaliation claims
805: Ethical & effective use of AI in organizations
806: Watt you don’t know can hurt you—Generator maintenance for facility directors
807: Duration & indication—Understanding what makes a medication unnecessary
808: Comprehensive training on the AL license & customized living services
CONCURRENT SESSIONS: 900 SERIES | 11:00 AM–12:15 PM
901: Strategic philanthropy—Building a foundation for sustainable senior services
902: MnCHOICES unpacked—What providers need to know now
903: Handbooks as risk shields—Strategies to protect your facility
904: 2025 employment law updates & recommendations
905: 101 on value-based care & quality measures for LTC leaders
906: Food code compliance challenges
907: Infection control basics for survey recovery
908: Rethinking antipsychotics—Safe use, smarter care. Best practices for the management of antipsychotics in LTC settings
CARE PROVIDERS OF MINNESOTA’S 2025 AWARDS PROGRAM RECOGNIZES OUTSTANDING PEOPLE AND PROGRAMS WHO SERVE YOUR RESIDENTS, TENANTS, STAFF, AND COMMUNITY.
ADMINISTRATOR
The North Shore Estates
UP
DEDICATED SERVICE
Judy Wander WARD CLERK
CONGRATULATIONS TO ALL THE 2025 AWARD RECIPIENTS: Nancy, Judy, Kendra, Juliana, Karen, Dani, Greta, Bernie, Katie, Paula, Mary, Patti, and Dennis
Lifespark Senior Living
Congratulations to Paxton Wiffler CHIEF OPERATING OFFICER Monarch Healthcare Management 2024 MEMBER OF THE YEAR
Paxton was chosen due to his commitment, performance, and service to the long-term care profession, as well as his drive and passions to improve the lives of those we serve.
Good Samaritan Society-Westbrook
MONDAY'S KEYNOTE
TUESDAY'S KEYNOTE
ELEVATE: HOW TO OVERCOME BURNOUT AND FIND MORE POCKETS OF JOY!
Roxane Battle, journalist, keynote speaker, storyteller, Roxane Battle, M.S., LLC
AWARDS PRESENTED AT MONDAY’S KEYNOTE
Caregiver of the Year
Dedicated Service
Employee of the Year
Rising Star
Up & Coming Leader of the Year
Volunteer of the Year
Bronze and Silver National Quality Award recipients will be recognized at Monday’s keynote presentation
Monday’s keynote sponsored by
COMPASSION, COURAGE, AND COMMITMENT: THE HEART OF PERSONCENTERED LEADERSHIP
Petra Marquart, CEO/Program Developer, See ME, Inc.
AWARDS PRESENTED AT TUESDAY’S KEYNOTE
Leader of the Year
Nurse of the Year
Lifetime Achievement (2)*
Member of the Year*
2025 Leading4Life Fellowship graduates will be recognized at Tuesday’s keynote presentation
*selected by Care Providers of Minnesota Board of Directors Chair
To get the most education that is relevant to you, use this grid to see which sessions pertain to membership categories, specific professions and knowledge of the long-term care industry.
SPECIAL EVENTS: Monday, November 10, 2025
Expo Reception: 4:30-6:30 PM in the Minnetonka Ballroom Bonfire Bash, sponsored by Monarch Healthcare Management, 6:30-9:30 PM
MONDAY | 8:30–9:45 AM
101: MENU MATTERS—ELEVATING DINING THROUGH RESIDENT ENGAGEMENT
Dining experiences play a central role in resident satisfaction and well-being. This session will explore common concerns voiced by residents about culinary services and provide actionable strategies for gathering and responding to feedback. Attendees will learn how to partner with residents through the formation of a committee and discuss best practices for planning balanced, appealing meals and snacks in LTC.
Emma Shepherd, Self-Advocacy Specialist, Office of Ombudsman of LongTerm Care
Dawn Nickleson, CDM, CFPP, Owner, Passion for Dining and Nutrition (PDN)
102: AGING & HEARING LOSS—SUPPORTING COMMUNICATION & CONNECTION
Help caregivers understand age-related hearing loss and its impact on isolation and overall health. It covers hearing health maintenance, communication strategies, assistive technologies, and available free resources. Caregivers will gain practical tools to support older adults in staying connected and confident while emphasizing the importance of treatment.
Anne Janckila, Deaf and Hard of Hearing Specialist, MN Department of Human Services-Deaf, Deafblind, Hard of Hearing State Services Division Calla Kevan, Deaf and Hard of Hearing Specialist, MN Department of Human Services-Deaf, Deafblind, and Hard of Hearing State Services Division
103: IT'S NOT ABOUT THE SANDWICH—REAL-TIME LESSONS IN COMPASSIONATE CARE
This session, led by nurse leader Lisa Nussbaumer, highlights the importance of recognizing emotional context in long-term care. Using a real-life story, it explores how daily frustrations may be linked to deeper emotional issues, such as grief. Attendees will learn strategies for coaching staff in the moment, using empathy to support emotional well-being, and leading with intention to improve emotional intelligence and mental health awareness in care teams.
Lisa Nussbaumer, MSN, RN, RN Consultant, Align Senior Care Consulting
104: AI, ANALYTICS & LIABILITY—DEMYSTIFYING DATA DISCOVERABILITY IN SENIOR LIVING
We will address legal concerns around AI and data analytics in senior living. Covering data collection, what’s legally discoverable, and clarifying misconceptions. Attendees will learn how strong data governance can protect providers, enabling confident and responsible AI use, along with strategies to improve legal defensibility, manage risks, and promote accountability.
Mark Anderson, Chief Client Officer, Eldermark Software
Robert Rodè, President, Rodè & Coffin, LLC
105: BRINGING EMERGENCY PREPAREDNESS TO REAL LIFE IN AL
This session will focus on the implementation of emergency plans through effective drills, practical exercises, and team preparedness—all to ensure that emergency preparedness extends beyond documentation to enhance compliance and safety outcomes.
Ashley Klipstein, LALD, SWD, Operations Specialist, Advanced Health Institute(AHI)
MONDAY, NOVEMBER 10 LEARNING
106: BRIGHT SPOTS IN RECRUITING & RETENTION IN A TOUGH LABOR MARKET
Monarch launched a new program in 2024, with preparations starting in 2023, focused on innovative strategies for recruiting, retention, and technology to improve staffing. Key components included enhanced recruiting, a New Americans strategy, and significant tech integration. The results included a fourfold increase in applications for certain positions, a reduction in external agency use, higher fill rates for nurse leader roles, increased diversity in leadership, valuable insights from technology, strong collaborations, and a positive, fun experience.
Dan Strittmater, VP of Innovation & Bench Strength, Monarch Healthcare Management
Erica Sward, Talent Acquisition Director/Recruitment Nerd and Sourcing Wizard, Monarch Healthcare Management
Jessica Yang, Director of New Americans Workforce Acquisition & Development, Monarch Healthcare Management
Beth Spreigl, Director of Retention, Monarch Healthcare Management
107: DECOLONIZATION—AN EFFECTIVE TOOL IN THE FIGHT AGAINST THE SPREAD OF INFECTION
We'll discuss the critical issue of multidrug-resistant organisms (MDROs) in long-term care (LTC) settings, offering participants a comprehensive understanding of the challenges MDROs pose to patient health and facility operations. The session will focus on the importance of effective infection prevention strategies, with a particular emphasis on decolonization as a key tool in controlling the spread of MDROs. Participants will examine evidence-based practices and proven techniques for preventing MDRO colonization, as well as practical strategies for implementing decolonization measures in LTC facilities. The goal is to equip healthcare professionals with the knowledge and skills necessary to create safer environments for both residents and staff by effectively managing MDROs.
Mary Cantu, BS, RN, Medical Science Liaison, Medline Industries, LP
201: NUTRITION FOR SENIOR CARE ENVIRONMENTS
We will examine the changing nutritional needs of older adults, focusing on age-related physiological changes like metabolism, digestion, and nutrient absorption. This session will address common challenges—including chronic conditions, muscle loss, and malnutrition—and offer practical strategies to enhance dietary intake and promote healthy aging. It’s designed to equip caregivers, healthcare professionals, and individuals with the knowledge to support better nutrition for older adults.
Taylor Heitzinger, Registered Dietitian, Upper Lakes Foods, Inc.
202: IS HOSPICE DOING WHAT YOU THINK IT IS DOING?
Senior living facility administrators often perceive hospice care as the primary provider of specialized end-of-life care, assuming it accounts for the bulk of the care provided. In reality, hospice typically intervenes for only about five percent of the end-of-life journey. This session will explore the overlooked challenges that arise from this gap in care, including issues with continuity, symptom management, emotional support for residents and families, and the potential for staff burnout. Attendees will gain insight into the systemic, practical, and emotional barriers that can arise when specialized care is not consistently available and learn strategies to enhance the quality of care for residents in their final stages of life.
Jane Whitlock, End-of-Life Doula, Providence Place SNF
Noel Lovas, Executive Director, Providence Place SNF
203: PROVIDER-OWNED NETWORKS—A TOOL FOR AL & SNF
PROVIDERS TO DRIVE VALUE-BASED CARE
Minnesota Care Providers Quality Partners (MCPQP) is a business entity organized and owned by a network of more than 130 AL and SNF providers with the goal of driving opportunities for innovation in delivery of care, population health management, and value-based reimbursement. Join our team of population health experts as we strategize ways to grow value-based contracting opportunities while delivering quality through clinical integration.
Rachel Heilskov, LNHA, Senior Director of Network Management, American Health Care Association
204: ELECTRONIC MONITORING—LEGAL, ETHICAL & PRACTICAL SCRUTINY
LTC electronic monitoring became effective under Minnesota statute on January 1, 2020. Since its implementation, a variety of issues concerning privacy, ethics, data handling, data access, risk mitigation, litigation, and more have increasingly surfaced. Join attorneys Rebecca Coffin from Rodè and Coffin, LLC, and Steve Plunkett from Bassford Remele as they discuss policies, compliance, litigation, and risk mitigation in the evolving landscape of electronic monitoring.
Rebecca Coffin, Partner, Rodè & Coffin, LLC
Steve Plunkett, Esq, Shareholder and Long-Term Care Practice Group Chair, Bassford Remele
205: LIFE SAFETY AT THE SFMD
Navigating life safety requirements can be complex, but understanding the expectations of the Minnesota State Fire Marshal Division (SFMD) can significantly improve your outcomes. This session will provide practical guidance on writing effective plans of correction (POCs), determining when and how to request a waiver, and identifying common pitfalls that lead to tags. Attendees will walk away with tools to streamline compliance efforts, reduce deficiencies, and build stronger communication with SFMD during surveys and inspections.
Rick Huston, Deputy State Fire Marshal, MN State Fire Marshal Division
206: STAY OUT OF THE WEEDS—LEAD UP
Explore the current challenges leaders face and the path forward. Let's examine how distractions and busyness hinder effective leadership, identify common obstacles, and provide strategies for overcoming them. Leaders will gain tools to recognize when they are overwhelmed and learn how to regain focus. Emphasizing the importance of self-management, this session empowers leaders to optimize their effectiveness and elevate their leadership capabilities.
Rachael Evers, RN, LNHA, LALD, Director of Quality and Leadership Development, Lifespark
207: SOCIAL WORK ETHICS—A JOURNEY THROUGH THE WILDERNESS
The path of social work is often challenging—marked by complexity, unpredictability, and emotional depth. Every interaction with a client, family, or system presents its own set of unique circumstances. Yet, despite these challenges, we remain grounded in the core values and ethics that define our profession. These principles serve as both our guide and our toolkit. Among them, a commitment to self-care stands out—not only as a personal necessity but as a professional responsibility. By prioritizing our own well-being, we ensure we can continue to advocate effectively and compassionately for those we serve.
Sandra McGurran, MSW, LISW, Regional Manager of Senior Housing Partnerships MN & WI, AccentCare Fairview
MONDAY | 3:15-4:30 PM
301: EMPOWER TO ACHIEVE—BUILDING A STRONGER, MORE EFFECTIVE CULINARY TEAM
The culinary department plays a critical role in senior living, directly impacting resident satisfaction and serving as a key marketing asset. Success in this area requires strong leadership that inspires and empowers. This session will cover strategies for recruitment and retention, effective communication across generations, and techniques to keep staff engaged and focused.
Christine Link, MBA, RD, LD, Dietitian, Martin Bros. Distributing Steve Tiezzi, Corporate Chef, Martin Bros. Distributing
302: RECENT YEARS HAVE BEEN CHALLENGING FOR HEALTHCARE professionals, leading to potential oversight of reimbursement priorities. With the introduction of the new MN case mix system, now is the ideal time to refocus on reimbursement strategies. This session will highlight real-life case studies for both PDPM and case mix reimbursement, offering practical tips to ensure you capture your well-earned reimbursements.
Michelle Stober, RN, BSN, CEO, Senior Care Solutions
303: WORKFORCE CONNECTIONS
This session explores innovative strategies to create person-centered workplaces that support the recruitment and retention of New Americans in the long-term care (LTC) field. Learn how employer and job coaching can foster inclusive practices, how career progression and skill development pathways can boost retention, and how a structured toolkit can help replicate and sustain proven approaches. Attendees will leave with practical tools and replicable models to strengthen their workforce and advance equity in hiring and retention.
Nicole Mattson, LHSE, Vice President of Advocacy & Workforce Development, Care Providers of Minnesota Asha Ali, Community Outreach & Workforce Navigator, Care Providers of Minnesota
304: SNF REGULATORY APPEALS—THE IDR & IIDR
Attorney Robert Rodè and Compliance Specialist/Paralegal Jen Bernstein will provide an overview of the informal dispute resolution (IDR) and independent informal dispute resolution (IIDR) appeal processes. The presentation will cover recent legal changes affecting appeal options, using hypothetical scenarios to demonstrate the step-by-step process for requesting and preparing for IDR/ IIDR. Additionally, participants will learn about timing, monetary considerations, appeal strategies, and the most commonly cited deficiencies (tags).
Jen Bernstein, Compliance Specialist/Paralegal, Rodè & Coffin, LLC
Robert Rodè, President/Partner, Rodè & Coffin, LLC
305: MNOSHA update 2025
This session will offer a comprehensive overview of the Minnesota OSHA inspection process, with a particular focus on the types of inspections conducted and the priorities set within long-term care (LTC) settings. Attendees will review key inspection data from the past year, highlighting the most frequently cited standards. In addition, the session will cover the specific requirements of ergonomics and safe patient handling statutes, providing insights into compliance and best practices for improving safety and reducing risks in LTC environments.
Emily Tintes Schiwal, MPH, Senior Industrial Hygienist, MNOSHA–MN Dept. of Labor and Industry
Rasana Rana, MS, MBBS, Senior Industrial Hygienist, MNOSHA–Workplace Safety Consultation
Ryan Brighi, Principal Safety Investigator, MNOSHA–Compliance
306: PLANNING FOR WHAT'S NEXT IN DEMENTIA CARE
Explore an overview of dementia prediction models in the US, highlighting recent research advances, key risk factors, and potential for early detection. Let's investigate the integration of clinical, genetic, and lifestyle data for more accurate predictions, along with the challenges and future directions in dementia prediction. The session will examine the implications for providers, focusing on infrastructure impact, strategies for adaptation, and resource planning in response to shifting dementia diagnosis trends and an aging population.
Cheri Booth, RN, MSN, MPH, PHN, Corporate Clinical Director, Silvercrest Properties
307: NAVIGATING BEHAVIORAL COMPLEXITIES OF AN EVERCHANGING LTC POPULATION
Let's explore the future of behavioral health treatment in LTC, focusing on the impact of demographic shifts, policy changes, and technological advances. As the LTC population evolves to include younger residents with chronic mental illness and complex behaviors, providers will learn how to effectively address these challenges. Key topics include admission considerations, identifying potential causes of behaviors, assessment strategies, safety awareness, and appropriate interventions to ensure quality care.
Michael Goldsmith, MSW, Vice President of Integrated Behavioral Health, Behavioral Care Solutions LLC
308:ITURN YOUR FACILITY AROUND—A STEP-BY-STEP APPROACH
Let's walk through a decade-long approach to improving organizational processes by focusing on active listening, process observation, and fostering a questioning mindset. We will cover engaging front-line staff in developing a strategic plan, involving leadership in cross-department discussions, and effectively communicating and implementing the plan. The session also emphasizes the importance of follow-up, monitoring, and maintaining the system while improving the facility’s culture by keeping staff involved throughout the process.
Tony Janusz, LNHA, Regional Interim Administrator, Good Samaritan Society
Monday, November 10 th | Noon-1:45 PM | EVERYONE WELCOME & RSVP required
The annual membership meeting provides an opportunity for all members to meet with Association leadership; elect the 2026 officers and directors; and connect with friends and acquaintances. Lunch is provided for full meeting participants only (limited to 200). *RSVP when registering for convention.
To request a kosher meal for Monday’s annual meeting, please contact Shauna by October 31, 2025, at skapsner@careproviders.org or 612-309-9774.
JOIN US FOR THE EXPO RECEPTION MONDAY, November 10th | 4:30–6:30 PM
An opportunity to meet with this year's exhibitors and check out their latest services and products! Grab something to eat and drink and visit with our valued business partners. Plus...it's your first chance to FIND THE HIGHEST MOUNTAIN ON EACH CONTINENT (details on-site)
The Leading4Life Fellowship provides opportunities for mentoring, personal & professional growth, networking, and the development of leadership skills that are practical & immediately applicable. Fellows completing the program receive certification, continuing education credits, and public recognition, as well as the right to the title of "Leadership Fellow." This year—our 17th year—the Leading4Life Fellowship program brought together a diverse group of members to learn practical skills and to develop as effective leaders—both personally and professionally.
CONGRATULATIONS TO THIS YEAR’S LEADING4LIFE GRADUATES:
Tara Adkins, Inter-Faith Care Center
Kelly Conrad, Carver Ridge Senior Living
Stephanie Gould, Vermillion Senior Living
Brandi Hines, Horizon Health
Cierra Hohler, Maplewood Manor
Ann Hortillosa, Syncare, Inc.
Jenna Iwuchukwu, Hawley Senior Living
Monica Kemper, Ecumen–Detroit Lakes
Gabrielle Klingsporn, Beehive Homes of Lakeville
Loni Lagro, Care Providers of Minnesota
Nebiha Mohammed, HealthGuard Partners
Lyle Myers, MN Signature Care
Meegan Wiese, Good Samaritan Society–St. James
Kristin Yang, SilverCreek on Main
Find out more at careproviders.org/leading4life
EFFECTIVE LEADERS EMPOWER OTHERS TO MAKE A DIFFERENCE IN THE WORLD.
Minnehaha Café | Sunday–Thursday, 7:00 AM–10:00 PM
Classic all-American restaurant serving up crave-worthy favorites.
Mystic Steakhouse | Sunday–Thursday, 5:00–9:00 PM
Fresh from the farm or straight from the sea, enjoy the finest prime beef and seafood offered in a welcoming setting.
The PROMENADE restaurants | Open daily 11:00 AM
• Gambler’s Grille: Burgers, onion rings, drummies, nachos, and more
• Fusion Noodle Bar: Big bold flavors of Pho, Pad Thai, Kung Pao, and more
• Presto Pizza: grab your favorite pizza by the slice or enjoy salads, drinks, desserts and more!
• Baccarat Noodle Bar: Serving up irresistible dishes like Fried Rice, Dumpling Soup, Pho and Dan Dan Noodles!
HOP HOUSE | Sunday 11:00 AM-12:00 AM; Monday–Thursday 2:00 PM-12:00 AM
Enjoy over 20 beers on tap and delicious food in a sports bar with state-of-the-art screens for the ultimate sports viewing experience.
Caribou Coffee | Opens 7:00 AM
Perk up with premium quality coffee, handcrafted espresso beverages, and mochas made with real chocolate
Little Six Casino | Sunday–Thursday, 8:00 AM–11:00 PM
A quick, free shuttle ride or a 1/4 mile walk away. Whether you’re craving our famous scratch-made pizza, a melt-in-your-mouth steak, or simply want to enjoy a beer, wine, or cocktail, you’ll find it at Little Six Restaurant.
| TUESDAY | IN THE EXPO HALL
A free lunch, will be available in the expo hall, on Tuesday, NOON-1:30 PM
Enjoy your lunch while taking one more opportunity to meet with our valued business partners.
To get the most education that is relevant to you, use this grid to see which sessions pertain to membership categories, specific professions and knowledge of the long-term care industry.
TUESDAY, NOVEMBER 11 LEARNING SESSIONS 400-600
SPECIAL EVENTS: Tuesday, November 11, 2025
Expo Free Lunch: Noon-1:30 PM in the Minnetonka Ballroom Mixer: Roundtable Solutions, sponsored by Upper Lakes Foods, 4:30-6:40 PM; followed by Trivia
TUESDAY | 8:15–9:30 AM
401: THE DINING EXPERIENCE REDEFINED—PERSON-CENTERED APPROACHES THAT WORK
Mealtimes should be more than a routine, they should be meaningful moments that foster dignity, comfort, and connection. This session reimagines the dining experience through a personcentered lens, highlighting practical strategies to improve mealtime satisfaction, nutritional intake, and overall resident well-being. Attendees will explore tactile examples of how environment, choice, cultural relevance, and flexibility can transform dining into a daily opportunity for joy and engagement. From small changes in table settings to policy-level shifts in autonomy, we will offer actionable ideas to enhance the dining experience for every resident.
Toni Swanson, Corporate Dietitian Manager, Ecumen
402: ACTIVITIES—BEYOND THE THREE BS
Join us for an engaging, interactive session focused on creating meaningful, high-impact activities for seniors—and boosting participation across your community. We’ll explore innovative ideas, proven strategies, and practical ways to overcome common challenges in activity planning. Attendees are encouraged to share their own successful programs, creating a collaborative learning environment. We’ll also review frequently-cited, activity-related state tags and discuss how to proactively avoid them. Let’s work together to elevate the quality of life for the seniors we serve!
Samantha Adams, ADC MC/PC, LALD, Regional Manager, Partners Senior Living Options
403: TRANSFORMING STAFFING MODELS—EMBRACING CHANGE THROUGH WORKFORCE SATISFACTION & TECHNOLOGY
Learn how to adapt to new staffing regulations with tools and strategies covering staffing models, technology integration, workforce satisfaction, and employee scheduling preferences. Gain practical insights on building flexible, accountable schedules through a real-world case study.
Melissa Kirchhoff, LALD, CEC, Principal Consultant, Adept Senior Living Solutions
Kris Jacobson, LNHA, LALD, Executive Consultant, Adept Senior Living Solutions
404: SURVIVING INTEGRITY REVIEW INVESTIGATIONS— MASTERING THE HEARING & APPEAL PROCESS
This session will cover the role of the Medicaid Provider Audits & Investigations (MPAI) division within DHS, including its investigative processes and how to challenge findings through appeals and hearings. It will also address best practices for responding to record requests, overpayment notices, and the risks of Stipulated Provider Agreements. Additionally, attendees will learn about statistical extrapolation and its use in calculating alleged overpayments.
Christianna Finnern, Shareholder, Winthrop & Weinstine
Tracy Jacobs, Counsel, Winthrop & Weinstine
405: A new AL environment—Case study of transitioning an SNF to an AL
Let's use a case study format to analyze the physical environment of a former nursing facility, identifying potential barriers related to the 2018 NFPA Life Safety Code and 2018 FGI standards that could hinder obtaining a new AL license. The session will explore design and construction lessons learned, providing valuable insights to care providers, architects, contractors, and developers navigating the MDH project submittal process.
Michael Mireau, President/Co-Founder, The Source Assisted Living Consultants
406: TEEPA SNOW’S “POSITIVE PHYSICAL APPROACH™ (PPA) AND HAND UNDER HAND™ (HUH)
We'll focus on positive approach to care “care partnering” techniques, including Positive Physical Approach™ (PPA) and Hand Under Hand™ (HUH). These newly learned skills enable care partners to shift from simply "dealing with the behaviors" to creating a positive and caring environment. Learners develop observational skills needed to recognize signals of “unmet needs and growing distress” in the person they care for and respond in a way that reduces anxiety and improves quality of life.
Karis Gust, RN, BSN, MA, BC-RN, Certified PAC Trainer, Nursing & Clinical Services Consultant, Good Samaritan–Sanford Health
Rhona Snyder, LSW, LALD, Certified PAC Trainer, Senior Living Consultant, Good Samaritan–Sanford Health
407: BENEFITS OF HAVING AFTER HOURS & WEEKEND NURSE TRIAGE
This presentation on after-hours, weekend, and holiday nurse triage will cover what it is, how it works, and the tangible value it brings. The speaker panel, with experience in operations, finance, corporate clinical, ownership, and on-site clinical, will share insights on how implementing nurse triage has led to reduced nurse and direct care attrition, improved care quality, and lower operating costs. You'll hear different perspectives on how this model benefits both care teams and the bottom line.
Christopher Krebsbach, LALD, LNHA, COO, RM and Marquis Management Jin Fang, LALD, Owner/Operator, Beehive Lakeville and Lakeville South Cheri Booth, RN, MSN, MPH, PHN, Corporate Clinical Director, Silvercrest Properties
Alicia Ruby, RN-BSN, Director of Nursing, BeeHive Homes of Lakeville
408:INNOVATION MEETS COMPASSION—AI IN LTC
As AI rapidly enters the healthcare space, LTC providers are navigating how to integrate these tools responsibly and effectively. We will examine real-world use cases, lessons learned, and the ethical guardrails necessary to ensure AI is integrated properly into the LTC ecosystem. Emphasis will be placed on how macrolevel system innovation aligns with micro- and mezzo-level clinical practice. Participants will leave with a clear understanding of the potential, the pitfalls, and the professional responsibilities surrounding AI in their organizations. If this sparks your interest, please bring questions to the conversation! This education is designed to be a collective exchange of information. The more engagement the audience brings to the table, the more thought provoking the education becomes.
Marcus Kubichek, Director of Innovation, Monarch Healthcare Management
TUESDAY | 1:30-2:45 PM
501: USING REMINISCENCE TO ENHANCE THE DINING EXPERIENCE
Memories are best served with a side of good food. Reminiscence techniques enrich dining experiences by triggering memories through taste, smell, sight, and sound, fostering both physical nourishment and mental well-being. Dining and life enrichment staff can significantly influence the dining atmosphere by incorporating these techniques, thereby enhancing the overall dining experience.
Heather Opsahl, LSW/LALD/Key Account Executive Healthcare, Upper Lakes Foods, Inc.
502: SILVER & GOLD—HOW DO SENIOR LEADERS LEAD?
Personal leadership & the leadership system: A key to leading a high-performing organization. Explore your personal leadership style through the Category 1 lens of AHCA/NCAL’s Quality Award Program. This session includes a leadership self-assessment and examines how your style aligns with your site’s leadership system. By the end, you’ll have a solid foundation to develop a leadership framework that drives high-performing organizations. This session is an updated offering directly from the 2025 AHCA/NCAL Delivering Solutions Conference.
Shauna Kapsner, LALD, Director of Education & Events, Care Providers of Minnesota
503: NAVIGATING THE NEW LANDSCAPE OF MINNESOTA NURSING FACILITY REIMBURSEMENT
The Minnesota Legislature has enacted significant changes to how nursing facilities are reimbursed for care. As of October 1, Minnesota will be using the nursing indices from PDPM (Patient-Drive Payment Model) to case mix adjust rates, being additional complexity and opportunity for providers. Join us for an expert panel discussion exploring elements of reimbursement legislation, PDPM transition in MN, and practical strategies for operational & financial sustainability.
Todd Bergstrom, Director of Research & Data Analysis, Care Providers of Minnesota
504: PAID LEAVE, FMLA & ESST
Leaves under Minnesota law, including FMLA, ESST, and the new paid leave law set to take effect on January 1, 2026. The presentation will address the statutory requirements for each type of leave and provide guidance on managing the unique challenges they present for long-term care employers. Additionally, strategies will be outlined to help avoid common mistakes made by LTC providers when handling FMLA and ESST.
Ryan Usher, Partner, Rodè & Coffin, LLC
505: A NEW AL ENVIRONMENT—HOW TO HAVE A CITATION-FREE PHYSICAL ENVIRONMENT SURVEY
This session is for care providers, architects, engineers, contractors, and developers with a comprehensive understanding of the current landscape of assisted living. We will clarify the distinctions between different AL facility licenses and outline the new 144G statute's requirements for physical environments. Additionally, the presentation will offer guidance to care providers on the expectations for physical environment surveys and strategies to ensure a citation-free inspection outcome.
Michael Mireau, President/Co-Founder, The Source Assisted Living Consultants
506: HOW TO DE-ESCALATE WITHIN YOURSELF & RESIDENTS WHO EXHIBIT CHALLENGING BEHAVIORS
Dr. John Brose, with over 45 years of experience supporting long-term care (LTC) staff, will present on the development and management of challenging resident behaviors. He will provide insights into the underlying causes and sustaining factors of these behaviors, and share practical, proactive strategies for effective intervention. The session will also address self-care techniques for caregivers. The presentation will combine lecture, case examples, discussion, and appropriate use of humor to engage participants.
John Brose, PhD, LP, LADC, LMFT, CEO and Clinical Director, Associated Clinic of Psychology
507: IDT PROCESS FOR GG—INCREASE REIMBURSEMENT WHILE IMPROVING ACCURACY & QUALITY
Starting with a detailed overview of Section GG of the MDS for IDT documentation, we will delve into Section GG as it is essential for assessing a resident’s functional abilities, which plays a crucial role in comprehensive care planning and quality outcome measurement. Key topics covered include the purpose and components of Section GG, the scoring system, documentation guidelines, interdisciplinary collaboration, progress monitoring, training, and the impact of PDPM on quality measures (QMs) and reimbursement. Emphasis is placed on accurate documentation, collaborative efforts across disciplines, and how proper documentation supports improved patient outcomes from admission to discharge.
Megan Nelson, MDS Specialist, Advanced Health Institute
508: AI PROMPT BUILDING WORKSHOP—PRACTICAL TOOLS FOR CARE LEADERS
This hands-on session teaches how to use AI tools like ChatGPT to simplify admin tasks, writing, and decision-making for care providers and leadership teams. You'll learn to create reusable AI prompts for tasks such as drafting memos, brainstorming ideas, and staffing decisions—no technical experience required. Bring a device to follow along if you'd like, and leave with practical templates and the confidence to start using AI in your daily work.
Christopher Blomquist, RN/BSN, QCP, VP of Clinical & AI Strategy, Dovaxis Judi Kulus, Director of Clinical Informatics and Client Success, Dovaxis
TUESDAY | 3:00-4:15 PM
601: Food as medicine—Leveraging therapeutic diets & natural remedies in LTC
Examine how therapeutic diets and natural remedies can support chronic disease management, reduce medication use, and enhance quality of life in long-term care. This session covers the integration of holistic nutrition—such as herbs and whole foods—within traditional care models, offering practical strategies, case examples, and regulatory insights to promote personalized, person-centered care.
Toni Swanson, Corporate Dietitian Manager, Ecumen
602: Transformational end-of-life care—Successful integration of services, hospice & the AL
Resident quality of life and end-of-life care is transformed when hospices and ALs integrate clear communication with collaboration in the development of a unified care plan. Presenters will describe the responsibilities of stakeholders and identify the action steps necessary to address the complex needs of terminally ill residents and their families in an AL environment.
Michaun Shetler, LALD, RN, Vice President of Provider Services & Relations, Care Providers of Minnesota
Beth Werner, RN, MHA, Quality Coordinator, Hospice, Ecumen
603: Should administrators be involved in A/R
An expert panel will discuss the key aspects of managing aging accounts receivable, addressing the who, what, when, why, and how of the process. They will provide valuable insights into the roles of various departments and personnel that are essential in maintaining a healthy and successful bottom line.
Kim Conner, Business Office Consultant, Pope & Conner Consulting, Inc.
John Huhn, VP of Senior Living Operations, Community Living Solutions
Robert Rodè, President/Partner, Rodè & Coffin, LLC
Morgan Skeim, LNHA, LALD, Administrator, North Star Manor
Megan Miller, LNHA, LALD, Executive Director, Birchwood Senior Living
604:Who is the medical decision-maker?
Navigating guardianship, power of attorney, MOLST/POLST, and advance directives can be complex, particularly when determining who holds medical decision-making authority for patients lacking capacity, especially in cases of family disagreement. This session will provide participants with a clear understanding of these legal tools to help ensure that medical care respects and aligns with the patient’s wishes.
Tracy Jacobs, Counsel, Winthrop & Weinstine
Christianna Finnern, Shareholder, Winthrop & Weinstine
605: Minnesota's PDPM moment—Strategies for a successful Medicaid transition
Explore Minnesota’s potential shift to a PDPM-based Medicaid payment model, highlighting recent MDS 3.0 updates and their impact on care planning, compliance, and reimbursement. Attendees will learn from other states’ experiences and gain practical strategies to improve assessment accuracy, interdisciplinary workflows, and resource allocation—equipping providers to succeed in a value-based payment environment.
Genice Hornberger, RN, Regulatory Affairs Director, PointClickCare
Eugene Gonsiorek, Vice President of Clinical Regulatory Standards, PointClickCare
606: Be CAUTIous—An interactive workshop of infection prevention practices
Let's dig into the causes of catheter-associated urinary tract infections (CAUTIs) and UTIs, highlighting updated prevention and catheter care practices, including nurse-driven approaches. Through interactive, workshop-style learning, participants will gain practical strategies to effectively prevent infections within long-term care settings, enhancing their ability to protect residents and improve outcomes.
Mary Cantu, BS, RN, Medical Science Liaison, Medline Industries, LP
607: Survey readiness & resident wellness—Addressing behavioral health & antipsychotic practices
Learn about the intersection of behavioral health, antipsychotic medication use, and regulatory compliance in nursing facilities. Attendees will gain an understanding of CMS expectations related to the assessment, care planning, and monitoring of residents with behavioral health needs, including those receiving antipsychotic medications. The session will also highlight frequently-cited deficiencies and provide actionable strategies to reduce survey risk while supporting safe, resident-centered care. Real-world examples and practical interventions will equip participants with tools to improve outcomes and maintain compliance.
Hawley Hunt, MBA, MHA, LNHA, Senior Director, Regulatory and Quality Services, American Health Care Association
Amy Miller, BS, RN, Director of Clinical and Regulatory Services, American Health Care Association
608: Recognizing & responding to changes on condition—A comprehensive training for nursing staff
Equip both SNF & AL staff with the essential skills to identify, document, and respond effectively to changes in residents' conditions. Timely recognition of changes can prevent complications, improve outcomes, and ensure compliance with regulatory standards.
Michelle Stober, RN, BSN, Chief Executive Officer, Senior Care Solutions
Julie Dietz, BSN, RN, VP of Community Based Services, Senior Care Solutions
Congratulations to Care Providers of Minnesota members who were recipients of the American Health Care Association/National Center for Assisted Living 2025 Quality Awards In October, members will be presented with their award at AHCA/NCAL’s Convention & Expo in Orlando, Florida. We will also recognize their accomplishment at our November annual convention & exposition. • Bethany on the Lake Assisted Living
A high-energy event with 10–12 hot-topic tables, each hosting fast-paced, facilitated discussions. Connect, share ideas, spark solutions, and enjoy a fresh, fun, and engaging way to tackle today’s challenges together.
CEs Offered: 1.5
Date: Tuesday, November 11
Time: 4:30 – 6:40 PM
Drinks and light appetizers will be provided.
Upper Lakes Foods will host two roundtable discussions:
• Heather OpsahlEmergency Preparedness
• Taylor Heitzinger, RDFood Costing
Check out the amazing selection and variety of silent auction items on Tuesday, November 11th on the main floor—Minnetonka Ballroom foyer.
Bidding begins at 9:30 AM and ends at 5:15 PM that day. Winners will be notified by text soon after the auction ends (@5:30 PM).
Silent auction winners should be prepared to purchase and pick up their items by 6:15 PM.
INCLUDE:
• Gift cards to local favorite restaurants
• Local sports team tickets—Vikings, Twins, The Wild, Timberwolves
• Themed baskets
• Donated weekend stay at a cabin or condo
• Resort or hotel stays
Download the convention app to preview silent auction items and plan your bidding: my.yapp.us/CPMCON25
Funds raised annually through the silent auction and golf tournament allow the Care Providers of Minnesota Foundation to award education scholarships each year.
Attendees are encouraged to visit with vendors and suppliers in the Minnetonka Ballroom during the convention, and choose a Care Providers of Minnesota vendor/supplier when making purchasing decisions after the show.
The following list is as of September 3, 2025—more exhibitors added daily!
AB/CD Cleaning Services
ACADIA Pharmaceuticals, Inc.
Accelerated Care Solutions LLC
Advanced Comfort Health
Advanced Health Institute (AHI)
AlixaRx
Arvig
Big Stone Therapies
Blue Cross Blue Shield/Blue Plus
Blue Stone Therapy
Christensen Group Insurance
CliftonLarsonAllen (CLA)
Community Living Solutions Group
Consonus Healthcare
Continuum Therapy Partners
Custom Medical Solutions
DispatchHealth Imaging
EasyShifts
Ecolab
Eldermark Software
Eldre Solutions Group (ELDR)
Elim Preferred Services
eMenuChoice
ESHYFT
Essity/TENA
First Quality Products
Fusion Workforce Solutions
Gallagher
Gentell
Girard's Business Solutions, Inc.
Guardian Pharmacy
Healthcare Academy
HealthCare Interactive, Inc. (HCI)
Healthcare Specialty Onsite Services, Inc.
HPC-Healthcare Purchasing Connection
Herzing University
Impact Medical
In-House Senior Services
Key Rehabiitation
Legacy Restoration LLC.
Lotus Pharmacy
Martin Bros. Distributing
McKesson
MDS Solutions (Key Rehab)
Medication Management Partners
Med-Mizer
Miller Architects & Builders
Minnesota Exteriors Commercial
Moments Hospice
Navigator Group Purchasing
New Horizon Foods
Northern Lights Health
Northwest Respiratory Services
Nura Pain Clinics
Omnicare a CVS Company
Otsuka Pharmaceutical
Ovitsky Vision Care
Passion for Dining and Nutrition (PDN)
Pathway Health
Performance Foodservice
POC 365
Pope & Conner Consulting Inc
Procare HR
Radius Living Rx
Rancher's Legacy
River Oaks of MN
Senior Care Authority
Senior Care Solutions
SFM Mutual Insurance Company
SNFClinic
St. Croix Hospice
Sterling Long Term Care Pharmacy
SYSCO Minnesota
TapestryHealth
Textile Care Services
Thrifty White Pharmacy
Twin Cities Physicians
University of Minnesota, College of Continuing & Professional studies
Upper Lakes Foods, Inc
US Foods
VeriCore Consulting Group
Vivie
WakeStaff
MONDAY, 4:30–6:30 PM Expo Hall Reception
TUESDAY, 9:30 AM–1:30 PM
Free lunch* available Noon–1:30 PM
HPC is your proven group purchasing partner!
HPC has the suppliers, the contracts, and resources in place to ensure your business gets the supplies you need and at a cost you can afford! Trust our experts to help you rein in costs and get connected to a reliable supply chain.
Health Care
•PPE, medical supplies, pharmacy
•Food and food service equipment
•Facility and housekeeping supplies
•Offices supplies
Construction
•Mechanical, electrical, plumbing equipment and services
•Furniture, fixtures, and equipment
•Design and build services
•Facilities management assistance
Food Service
•Grab and Go Programs
•Fresh produce and dairy from local growers
•Recipes with labor saving prep and menu options
•Adaptable food to meet cost targets
Spend Management
•Automate 60-70% of your spend
•Reduce the cost of processing invoices
•Digitize 100% of invoices
•Standardization with flexible supply management
The American Heart Association, in collaboration with the Minnesota Department of Health, is currently recruiting Skilled Nursing Facilities, Critical Access Hospitals with swing beds, and Inpatient Rehabilitation Facilities to participate in the Mission: Lifeline Stroke Post-Acute Care Initiative
We help facilities implement evidence-based guidelines to enhance their stroke rehab programs, collect data, and participate in monthly statewide virtual learning collaboratives All participating sites will receive a $10,000 participation stipend per year for up to 2 years.
WEDNESDAY | 8:00–9:15 AM
701: UPDATES & RECOMMENDATIONS FOR PROVIDERS REGARDING THE NURSING HOME WORKFORCE STANDARDS BOARD
This session will provide the latest update on the Nursing Home Workforce Standards Board (NHWSB) regulations and provide actionable recommendations for long-term care providers to achieve compliance. Topics covered will include recent changes to holiday pay rules, guidance on certified worker organizations, and updates on minimum wage requirements, helping providers navigate these evolving standards effectively.
Michael G. McNally, Attorney, Fox Rothschild LLP
702: COMPASSION IN CARE—TAILORING LONG-TERM SUPPORT FOR RESIDENTS WITH SUBSTANCE USE HISTORIES
Participants will identify and understand the specific challenges and needs of residents with a history of substance use disorder in long-term care facilities. Attendees will learn to develop and apply person-centered care approaches that respect the individual experiences and histories of residents with substance use disorders. Explore ways to strengthen support systems within long-term care facilities, promoting recovery, well-being, and a higher quality of life for residents with substance use backgrounds.
Tori Anderson, Quality Improvement Advisor, Stratis Health Lisa Olson, Quality Improvement Advisor, Stratis Health
703: UPDATE ON NURSING FACILITY RATES & POLICIES
Kim Brenne will address key nursing facility reimbursement topics, including cost reporting, common audit issues, 2026 Medicaid rate updates, and case mix implementation. She will also cover rate increases related to minimum wage requirements, as well as provide guidance on bed layaway, closures, and the bed surcharge process.
Kim Brenne, Division Director, Nursing Facility Rates & Policy, Minnesota Department of Human Services
704: DRIVING OPERATIONAL SUCCESS IN SENIOR LIVING THROUGH INFORMED PRICING STRATEGIES
Delve into the key variables that influence the operational success of senior living communities by analyzing real-world case studies and engaging in group discussions. Attendees will hear directly from senior living owners and operators who have successfully connected the dots between service model design, pricing, and profitability to achieve their financial and operational objectives. Participants will leave with actionable insights and a framework for evaluating and refining their own service models to better align with their goals.
Mark Anderson, Chief Client Officer, Eldermark Software
Christopher Krebsbach, LALD, LNHA, Chief Operating Officer, RM Management /Marquis Senior Living
John Cameron, Attorney, Faribault Senior Living
705: APPENDIX PP 4/28 REVISIONS—CHEMICAL RESTRAINTS & UNNECESSARY PSYCHOTROPIC MEDICATIONS
Review the revised guidance for Appendix PP, focusing on changes related to chemical restraints and unnecessary psychotropic medications. Participants will gain insights into the impact of these changes on their facility and learn strategies for aligning current practices with the updated guidance.
Colleen Toebe, VP of Clinical Services, Pathway Health
706: NAVIGATING CLINICAL & OPERATIONAL REQUIREMENTS FOR NURSES & DIRECTORS IN AL
Nurses and assisted living directors in AL settings require a dual understanding of both clinical and operational roles. This session is designed to equip RNs with critical clinical knowledge while providing insights into key operational responsibilities of LALDs. Participants will also explore strategies to foster effective collaboration and mutual support between these roles.
Julie Dietz, BSN, RN, Chief Clinical Officer, Senior Care Solutions
707: INFECTION CONTROL IN FOCUS—FROM REGULATORY FOUNDATIONS TO REAL-WORLD COMPLIANCE
Infection prevention and control remains a top focus in nursing facility surveys, with deficiencies in this area often resulting in significant citations. This session will begin with a regulatory overview outlining CMS requirements and the intent behind F880 and related infection control tags. Building on this foundation, we will explore common survey findings and real-world examples of infection control deficiencies. Attendees will gain practical strategies and tools to proactively identify risk areas, implement effective infection control practices, and avoid common pitfalls that lead to citations.
Hawley Hunt, LNHA, MBA, MHA, Senior Director, Regulatory and Quality Services, American Health Care Association
Amy Miller, BS, RN, Director of Clinical and Regulatory Services, American Health Care Association
708: UTILIZING THE MEDICAL DIRECTOR TO IMPROVE THE QUALITY OF CARE IN LTC
A nursing facility clinical leaders panel will discuss recent survey findings on the medical director’s role and CMS expectations for increased clinical leadership. Together with the audience, they will explore gaps between expectations and current practice, and consider strategies to enhance the medical director’s impact on quality of care in long-term care.
George Schoephoerster, MD, Nursing Home Medical Director, MAGIC (Minnesota Association of Geriatrics-Inspired Clinicians) Speaker(s) Panel: TBD
WEDNESDAY | 9:30–10:45 AM
801: ADVOCACY THROUGH ENGAGING WITH SOCIAL & TRADITIONAL MEDIA
Explore how to effectively engage with traditional media outlets and how they differ from new modern social media platforms. Learn how to craft and submit impactful letters to the editor to elevate your voice on our key issues. Also learn about social media advocacy and how to engage with and amplify ongoing efforts. Whether you're new to advocacy or looking to sharpen your skills, this session offers practical tools to boost your outreach.
Tara Erickson, President, Erickson Public Affairs
Charlie Peterson, Government Affairs/Grassroots Specialist, Care Providers of Minnesota
802: PLAYING TO WIN! HOW GAMIFICATION TRANSFORMS SENIOR HEALTH & WELLNESS
Discover the Spark Performance League’s efforts to promote strength, purpose, and belonging in communities. We will demonstrate one of the games used to increase resident and community engagement through gamification. Featuring insights from Dr. Bill and Lifespark communities, the session will share data, stories, and future plans. The presentation will be interactive and include a Q&A segment.
Erin Hilligan, HSE, LNHA, SVP Operations, Lifespark Dr. Bill Thomas, Chief Independence Officer, Lifespark
803: FROM BURNOUT TO BUY-IN—HOW MODERN LEADERS ARE REBUILDING CULTURE IN SENIOR LIVING
This session addresses the critical leadership challenges in post-pandemic senior care, focusing on practical strategies to rebuild trust, boost performance, and empower teams. Through real-world case studies, attendees will learn how to move from reactive management to proactive leadership; improve morale and accountability; and foster a strong organizational culture that retains and inspires staff.
Naomi Evans, Executive Vice President, VeriCore Consulting Group Ryan Ravellette, MBA, COO, VeriCore Consulting Group
804: RETALIATION 101—WHAT EVERY LEADER IN AL & SNF FACILITIES NEEDS TO KNOW ABOUT RETALIATION CLAIMS
Retaliation is a major legal risk employers face. It’s important to understand how retaliation claims happen and how to prevent them to create a respectful and safe workplace. This session will offer a basic understanding of retaliation claims, covering what counts as protected actions under the law and practical ways to handle complaints, document decisions, and reduce legal risk. The main goal is to clarify retaliation law and provide practical guidance for leaders in assisted living and skilled nursing facilities.
Kaylyn Stanek, Attorney, Jackson Lewis PC
Hadley Simonett, Attorney, Jackson Lewis PC
Jennifer Nodes, Attorney, Jackson Lewis PC
805: ETHICAL & EFFECTIVE USE OF AI IN ORGANIZATIONS
Learn how organizations can leverage artificial intelligence responsibly and effectively. We will cover key ethical considerations such as transparency, bias mitigation, data privacy, and accountability. The presentation also highlights best practices for integrating AI into business operations, including aligning AI strategies with organizational goals, ensuring human oversight, and fostering a culture of continuous learning and ethical awareness. Real-world examples and practical guidelines are provided to help leaders make informed decisions that balance innovation with integrity.
Charles A. Weinstein, PhD, President, Ethical Leaders in Action
806: WATT YOU DON’T KNOW CAN HURT YOU—GENERATOR MAINTENANCE FOR FACILITY DIRECTORS
MDH Engineering Services Section Program Manager Bob Dehler will provide insights into what is required for generator maintenance. This session will highlight the routine maintenance and operational testing requirements of generators to ensure the continued reliability and efficiency of generator systems.
Bob Dehler, Program Manager, Engineering Services Section, Minnesota Department of Health
807: DURATION & INDICATION—UNDERSTANDING WHAT MAKES A MEDICATION UNNECESSARY
When does medication become unnecessary—and how can care teams effectively identify and address it? This session breaks down the CMS criteria for evaluating medication use, highlighting the importance of indication, appropriate dosing, and treatment duration. Participants will learn how to collaborate across disciplines to safely deprescribe, and how to implement a systematic, QAPIdriven approach to monitor and manage medications. Get the tools you need to improve resident outcomes, reduce risk, and support safer, more person-centered care.
Caitlynn McManaman, PharmD, Consultant
Pharmacist, Consonus Pharmacy
808: COMPREHENSIVE TRAINING ON THE AL LICENSE & CUSTOMIZED LIVING SERVICES
This session is organized into three distinct sections, collectively providing a comprehensive overview of the AL license and Customized Living (CL) services. The first section reviews the purpose, scope, and implementation of AL license requirements. The second section focuses on CL services across the three applicable waivers—Brain Injury (BI), Community Access for Disability Inclusion (CADI), and Elderly Waiver (EW)—and explores how CL requirements intersect with the AL license. The final section covers CL requirements specific to the BI and CADI waivers.
Maggie Munson, Waiver Policy and Compliance, Disability Services Division, Minnesota Department of Human Services
Amy Hyers, Regional Operations Manager of State Evaluations Team, Minnesota Department of Health
Matthew Heffron, Regional Operations Manager for State Rapid Response, Minnesota Department of Health
WEDNESDAY | 11:00 AM–12:15 PM
901: STRATEGIC PHILANTHROPY—BUILDING A FOUNDATION FOR SUSTAINABLE SENIOR SERVICES
Philanthropy is a powerful tool that can drive meaningful change for both the seniors served and the care teams who support them. In today’s rapidly evolving senior services landscape, establishing or enhancing a philanthropic foundation isn’t just a value—it’s a strategic necessity. This session explores how integrating a foundation into your organization can provide immediate impact and long-term sustainability. Participants will learn how to lay the groundwork for a successful foundation, create a results-driven development plan, and build a strong team of staff and volunteers to champion fundraising efforts.
Heidi Freisinger, Fundraising Consultant, Brave Fundraising Devan Heinsen, Fundraising Consultant, Brave Fundraising
902: MNCHOICES UNPACKED—WHAT PROVIDERS NEED TO KNOW NOW
Explore how MnCHOICES supports older adults who live in or are transitioning to assisted living settings. We’ll examine how MnCHOICES assessments determine eligibility for the Elderly Waiver and other home- and community-based services and enable access to needed services and supports. We’ll sum up new and current statutory requirements for lead agencies, including recent legislative changes. You’ll leave with ideas on how you can engage with the assessment and support planning process to improve outcomes for residents.
Liz Sisk, MnCHOICES Assessment Policy Specialist, Aging and Adult Services Division, Minnesota Department of Human Services
Chelsea Olson, Case Management and Support Plan Policy Specialist, Aging and Adult Services Division, Minnesota Department of Human Services
903: HANDBOOKS AS RISK SHIELDS—STRATEGIES TO PROTECT YOUR FACILITY
In the dynamic world of employment law, home healthcare and AL facilities face unique risks related to workforce management, client interactions, and compliance. This training will explore how regular employee handbook and policy reviews can protect against costly litigation, wage violations, discrimination claims, and regulatory penalties. Attendees will learn how to spot outdated or noncompliant provisions, adapt policies for caregiving environments, and align handbook practices with operations to reduce risk and strengthen workplace protections.
Kaylyn Stanek, Attorney, Jackson Lewis PC
Hadley Simonett, Attorney, Jackson Lewis PC
Jennifer Nodes, Attorney, Jackson Lewis PC
904: 2025 EMPLOYMENT LAW UPDATES & RECOMMENDATIONS
Here's your update on critical changes to federal, state, and local employment law issues affecting long-term care facilities in 2025. The session will also provide best practices and recommendations for implementing these changes with your workforce.
Jenny Fuller, Attorney, Fox Rothschild LLP
Elizabeth A. Patton, Attorney, Fox Rothschild LLP
Richard Hauver, Consultant Pharmacist, Guardian Pharmacy WEDNESDAY, NOVEMBER 12
905: 101 ON VALUE-BASED CARE & QUALITY MEASURES FOR LTC LEADERS
Organizational data drives clinical, financial, regulatory, and public perception outcomes. Value-based care (VBC) is a lasting shift in healthcare delivery. This session will equip organizational leaders with essential knowledge on interpreting iQIES reports to inform strategic direction and operational success. Participants will gain practical tools for navigating VBC and quality measure (QM) processes, including effective implementation strategies. This is an essential session for leaders aiming to excel in the evolving healthcare landscape.
Lisa Thomson, Chief Operating Officer, Pathway Health
906: FOOD CODE COMPLIANCE CHALLENGES
The Minnesota Food Code includes many requirements that can make it challenging to stay compliant. This educational session will cover common food code violations found in AL kitchens during surveys, the importance of compliance, and practical strategies to prevent repeat violations in future inspections.
Angie Wheeler, Program Manager, MDH Food, Pools, and Lodging Services Section, Environmental Health Division, Minnesota Department of Health
907: INFECTION CONTROL BASICS FOR SURVEY RECOVERY
IPC is an SNF and AL survey trend—and not in the best direction. Learn about key infection prevention topics, including proper handwashing, glove use, PPE application, and hand sanitizer placement. It also addresses TB awareness, routine observations, audit practices, mock surveys, and strategies for maintaining survey readiness and compliance.
Lisa Bahr, Project Manager, RN, LALD, LNHA, Zellner Senior Health Consulting
Tonjia Dye, RN, MSN, MBA, EdD, PHN, Zellner Senior Health Consulting
Mary Nell Zellner, President/CEO, Zellner Senior Health Consulting
908: RETHINKING ANTIPSYCHOTICS—SAFE USE, SMARTER CARE. BEST PRACTICES FOR THE MANAGEMENT OF ANTIPSYCHOTICS IN LTC SETTINGS
Explore best practices for antipsychotic use in long-term care. Learn when these medications are appropriate, how to reduce or eliminate them safely, and how to apply person-centered monitoring to support resident well-being and regulatory compliance.
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