2024 Convention & Exposition GUIDE

CARE PROVIDERS OF MINNESOTA

Refr ming FOR T H E Future NOVEMBER 11-13, 2024 | MYSTIC LAKE CENTER

GUIDE 7 6 TH A N N U A L C O N V E N T I O N & E X P O S I T I O N

C A R E P R OV I D E RS O F M I N N E S OTA

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CARE PROVIDERS OF MINNESOTA’S 76TH CONVENTION & EXPOSITION

WELCOME

In just a few months, our 76th convention & exposition— Care Providers of Minnesota’s annual, premier education event—begins. For three days—November 11-13, 2024— we will be back at Mystic Lake Center in Prior Lake, providing you with outstanding education sessions, keynote presentations, opportunities to meet with exhibitors, time to visit with friends and peers, celebrate award recipients—including a record amount of national quality award recipients—and Leading4Life graduates, and of course, enjoy Monday’s Expo reception, a NEW IPC Escape Room experience, and a special event by Monarch Healthcare Management planned for Tuesday evening.

It’s a packed three days! Now, here’s a quick overview at what we have planned: 66 learning sessions led by knowledgeable and seasoned presenters. Sessions address a wide range of topics that providers are facing today, including sessions that fit our theme of Reframing for the Future. These sessions include AI (artificial intelligence), virtual reality, and technological advancement in LTC. And new this year are sessions specific to the dietary profession.

Two incredible keynote presentations! Monday’s keynote presenter is Avi Olitzky, president/consultant of Olitzky Consulting Group. Avi’s presentation will explore how artificial intelligence and innovative technologies are revolutionizing the long-term care industry.

Jerald Cosey is Tuesday’s keynote presenter. Cosey is a consultant, executive coach, author, and owner of J Cosey Speaks; his presentation will help you uncover strategies for implementing strong leadership skill-development to improve communication, produce quality outcomes, and positively impact retention.

Our annual meeting on Monday is open to all members.

Attending is important as it provides you with an opportunity to participate in governance decisions for the Association, as well as meet those who will guide the Association in the coming years. (Note, the annual meeting is open to all members and lunch* will be provided; however, an RSVP is required.)

Expo hours that make the best use of everyone’s time!

It starts with an exhibitors’ reception on Monday in the expo hall at 4:30 PM. Grab something to eat and drink and visit with our valued business partners. Dedicated expo hours continue Tuesday, allowing for additional discussions—and a complimentary lunch*!

IPC Escape Room is a new event open to all members, taking place on Monday after the expo hall reception.

The Infection Prevention Control Escape Room is a fun, interactive experience. Participate here and then use the experiece to educate your own staff on how to protect residents and coworkers from infectious disease threats in healthcare.

Monarch Healthcare Management and friends will host an event on our second night of convention. Details will be forthcoming, but look for more information about this event on our website and on-site at Mystic Lake Center.

Care Providers of Minnesota’s Foundation Silent Auction will be held Tuesday from 9:30 AM-5:00 PM. 100% of the funds raised through the annual silent auction are used for caregiver scholarships—so plan to bid early and often!

We invite you to browse through this guide to see all the great opportunities we have in store for you—and keep checking online at: careproviders.org/convention for the latest updates. You can also get updates on your mobile devices; be sure to download our convention app at: my.yapp.us/CPMCON24.

We look forward to seeing you there!

Amanda Johnson, Chair, Board of Directors Care Providers of Minnesota

Toby Pearson President/CEO Care Providers of Minnesota

*To request a kosher meal for Monday’s annual meeting and/or Tuesday’s expo hall lunch, please contact Shauna Kapsner by Friday, November 1, 2024, at skapsner@careproviders.org or 612-309-9774.

CARE PROVIDERS OF MINNESOTA

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CONVENTION & EXPOSITION GUIDE CONTENTS

CONTENTS

Schedule................................................................................................................................5 Floor map............................................................................................................................................6 General information.........................................................................................................................7-8 Continuing education.........................................................................................................................9 Care Providers of Minnesota Foundation Silent Auction.................................................................11 Learning sessions at a glance.............................................................................................................12 Monday keynote................................................................................................................................14 Tuesday keynote...............................................................................................................................15 Care Providers of Minnesota award recipients...........................................................................17–18 Monday learning sessions............................................................................................................19-21 Care Providers of Minnesota Foundation Leading4Life....................................................................21 Convention & Expo extras.................................................................................................................22 Exhibitors.............................................................................................................................23 Tuesday learning sessions...........................................................................................................25-27 Wednesday learning sessions.....................................................................................................29-31 Quality award recipients...................................................................................................................33

THANK YOU—CARE PROVIDERS OF MINNESOTA 2024 SPONSORS GOLD SPONSORS

SILVER SPONSORS

BRONZE SPONSORS

CARE PROVIDERS OF MINNESOTA

4

CONVENTION & EXPOSITION SCHEDULE

MONDAY, NOVEMBER 11, 2024

7:00 AM-4:00 PM Registration open Registration desk/Pre-Function 7:15-8:15 AM Board meeting (w/breakfast) Chaska I & II 7:00-10:15 AM Morning coffee Pre-Function 8:30-9:45 AM 100 series learning track Anoka, Owatonna, Waconia I-VI, Winona I 10:15 AM-Noon Keynote by Avi Olitzky and awards Mystic Showroom Noon-1:45 PM Lunch & networking (see p. 27 for food options) 12:15-1:45 PM Annual membership meeting* | *** Isanti 1:45-3:00 PM 200 series learning track Anoka, Owatonna, Waconia I-VI, Winona I 2:45-3:30 PM Afternoon snacks Pre-Function 3:15-4:30 PM 300 series learning track Isanti, Owatonna, Waconia I-VI, Winona I 4:15-6:30 PM Exposition reception Minnetonka Ballroom 6:00-8:00 PM Escape Room IPC Training Waconia I

TUESDAY, NOVEMBER 12, 2024

7:30 AM-4:00 PM Registration open Registration desk/Pre-Function 8:00-10:00 AM Morning coffee Minnetonka Ballroom 8:15-9:30 AM 400 series learning track Anoka, Isanti, Owatonna, Waconia I-VI, Winona I 9:30 AM-5:00 PM Foundation Silent Auction Pre-Function 9:30 AM-1:30 PM Expo open Minnetonka Ballroom 10:00-11:45 AM Keynote by Jerald Cosey and awards Mystic Showroom 11:45 AM-1:15 PM Expo—free lunch for convention attendees*** Minnetonka Ballroom 1:15-2:30 PM 500 series learning track Anoka, Isanti, Owatonna, Waconia I-VI, Winona I 2:15-3:15 PM Afternoon snacks Pre-Function 3:00-4:15 PM 600 series learning track Anoka, Isanti, Owatonna, Waconia I-VI, Winona I 4:30-5:50 PM Emerging Leaders Group Chaska I 5:00-8:00 PM Monarch Healthcare Management** Minnetonka Ballroom

WEDNESDAY, NOVEMBER 13, 2024 7:30-10:00 AM Registration open Registration desk/Pre-Function 7:00-10:00 AM Morning coffee Pre-Function 8:00-9:15 AM 700 series learning track Anoka, Isanti, Owatonna, Waconia I-VI 9:30-10:45 AM 800 series learning track Anoka, Isanti, Owatonna, Waconia I-VI 11:00 AM-12:15 PM 900 series learning track Anoka, Isanti, Owatonna, Waconia I-VI

* The annual membership meeting provides an opportunity for all members to meet with Association leadership; elect the 2025 officers and directors; and connect with friends and acquaintances.

Lunch is provided for full meeting participants only; RSVP for lunch when registering for convention. ** Sponsors will have a limited number of FREE wristbands available for conference attendees. List of sponsors and details available on-site at convention. *** To request a kosher meal for Monday’s annual meeting and/or Tuesday’s expo hall lunch, please contact Shauna Kapsner by Friday, November 1, 2024, at skapsner@careproviders.org or 612-309-9774.

PRESENTING SPONSOR

5

CARE PROVIDERS OF MINNESOTA

ON

LEVEL 1

Restrooms and water stations are locate

LEVEL 1

Anoka

Owatonna I, II & III

I, II & III

Waconia V & VIAnoka

Owatonna I, II & III

I, II & III

Minnetonka Monday’s Board of Directors’ Meeting will be held in Chaska I & II meeting rooms (3rd level) Ballroom

Minnetonka Ballroom

Monday’s Annual Meeting will be held in the ISANTI room

(EXPO HALL)

(EXPO HALL)

MYSTIC LAKE CENTER ENTRANCE

a II

Restrooms and water stations are located down every main hallway

FREE PARKING LOT

Waconia Waconia II I

Isanti I, II & III

ANNUAL MEETING

Lactation Room (located by the restrooms).

No key required. Wa

Isanti I, II & III

ANNUAL MEETING

Exposition is in the MINNETONKA Ballroom*

LEVEL 1 & 3

* Monday’s expo reception & Tuesday’s lunch will be available in FLOOR MAP this area Monday’s Annual Meeting will be held in the ISANTI room

Waconia III & IV

Exposition is in the MINNETONKA Ballroom*

COAT RACK behind escalators

hallway to EXHIBITOR * Monday’s expo reception hallway to & Tuesday’s lunch OWATONNA EXHIBITOR INFORMATION/ hallway to CHECK-IN will be rooms available in this area ANOKA & WACONIA roomsCHECK-IN REGISTRATION ANOKA rooms DESK

LEVEL 3

hallway to

hallway to WACONIA rooms OWATONNA & WACONIA rooms

INFORMA REGISTR DESK

LEVEL 3

Hallway to Mystic Showroom

Chaska I

RSVP MEETING ROOM

Winona II SPEAKER ROOM/ CHECK-IN

Winona I Chaska DIETARYII

REFLECTION SESSIONS ROOM ROOM

Chaska I

RSVP MEETING ROOM

Winona II SPEAKER ROOM/ CHECK-IN

Winona I DIETARY SESSIONS ROOM

BOARD OF DIRECTORS MEETING

F DIRECTORS MEETING Chaska II is the reflection room

Chaska Iroom) is available for meetings (must be reserved in the speaker room) erved in the speaker Winona II is the speaker room/check-in

Monday’s Board of Directors’ Meeting will be held in from Main Floor Chaska I & II meetingEscalator rooms (3rd level) to Level 3

Escalator from Main Floor to Level 3

REFLECTION ROOM*

Please make your reservation in the speaker room: Winona II. • Monday, noon–4:30 PM • Tuesday, 8:00 AM–4:30 PM • Wednesday, 8:30 AM–12:30 PM

PRIVATE MEETING ROOM* For your convenience, Chaska I will be available during select times for private meetings during the convention. The room can be reserved for one-hour blocks of time only.

*Use of these rooms must follow all Mystic Lake guidelines including those regarding no outside food and beverages.

Chaska II will be open starting Monday at noon and during regular convention hours as a reflection room—a quiet space designated for reflection, meditation, and prayer.

THANK YOU IN ADVANCE FOR YOUR COOPERATION.

CARE PROVIDERS OF MINNESOTA

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CONVENTION & EXPOSITION GENERAL INFORMATION

CARE PROVIDERS OF MINNESOTA’S 76TH ANNUAL CONVENTION & EXPOSITION

Our convention & exposition continues to be the most cost-effective, professional opportunity for you and your staff. Join us for 66 breakout sessions, two keynotes, 84.5 hours of education, and earn up to 13.25 CEs with full participation.

PARKING There are multiple locations to park for FREE at Mystic Lake.

More than 700 parking spaces are available in the Mystic Lake Center parking lot, located on the north side, by the Mystic Lake Center entrance.

CODE OF CONDUCT Care Providers of Minnesota (CPM) is committed to providing a safe, productive, and welcoming environment for program participants and CPM staff. Please see our updated code of conduct on our on website at: careproviders.org/convention.

DOWNLOAD THE APP Our convention app brings you the daily schedules; session information and handouts; venue maps; and much more— right to your phone! Download it ahead of time to create your personal schedule with sessions and events you want to attend: my.yapp.us/CPMCON24.

SPECIAL ACCOMMODATIONS It is the goal of Care Providers of Minnesota to hold professional events where barriers of any type do not exclude people from attending or participating. If you have a condition that requires special accommodations, please contact Care Providers of Minnesota before the event.

DIGITAL HANDOUTS All education session materials will be available on the convention app and website. If you want to preview/ download/print the materials beforehand, session materials will be available the week of November 4, 2024.

Note: no printed handouts will be available on-site.

DIETARY To request a kosher meal for Monday’s annual meeting and/or Tuesday’s expo hall lunch, please contact Shauna Kapsner by Friday, November 1, 2024, at skapsner@careproviders.org or 612-309-9774.

CEs/EDUCATION EVALUATIONS Tracking attendance for CE purposes will be through a QR code you can scan using your smart phone. Evaluations will also be through the QR code process. (See pages 9 for more information.)

VOLUNTEER TO BE A GREETER If you are attending the convention, sign up to be a session greeter! (A link to sign up will be included in your registration confirmation email.)

PHOTOS/VIDEOS Care Providers of Minnesota may take photographs and videos during events for use in Association promotional materials. By participating in this event, you grant Care Providers of Minnesota the right to use your image for such purposes.

HEALTH & SAFETY PROTOCOLS The protocols will be finalized in the fall to ensure the wellbeing of all Convention & Exposition participants. Please check the convention website for updated protocols.

GENDER-NEUTRAL RESTROOMS & LACTATION ROOM Gender-neutral restrooms are located on both ends of the main floor foyer/Level 1. A lactation room is located near the restrooms by the Waconia rooms. No key required.

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BADGES A name badge will be mailed to you in advance of the convention for registrations received by October 25, 2024.

Name badges for registrations received after that date will be available for pick-up at convention. Name badge holders and specialty ribbons will also be available on-site. All attendees must be wearing a name badge to gain admittance to the education sessions, events, and exposition area.

CANCELLATION POLICY/NO-SHOW POLICY We understand that circumstances arise that may prevent you from attending the Convention & Exposition after you have registered. If you cancel on or before Wednesday, October 23, 2024, we will gladly refund your registration and retain a $50 cancellation/administration fee, per attendee.

We are unable to offer any refund after Wednesday, October 23, 2024, for canceled registrations. We encourage you to find someone to take your place if possible. No-shows are charged the full registration fee and receive access to convention materials. Care Providers of Minnesota reserves the right to cancel the Convention & Exposition. In the event of such a cancellation, all fees will be refunded. All pre-publicized individual convention events (special events, breakout session topics, speakers, etc.) remain subject to change until the event.

CARE PROVIDERS OF MINNESOTA

CONVENTION & EXPOSITION GENERAL INFORMATION HOW TO REGISTER Each convention attendee must register separately.

You will need to register online, so make sure you have your Care Providers of Minnesota username and password (don’t know your login? Go to: careproviders.org/Loginhelp).

Register online at: careproviders.org/convention; click on the registration icon, and fill out the form. Once your registration is received, you will receive a confirmation via email. For registration to be complete, you will need to answer two questions that indicate you’ve read and agree to Care Providers of Minnesota’s Code of Conduct and updated health and safety protocols found on our convention website.

COST • Care Providers of Minnesota individual member rate: $375 per member registrant, including CEs • Prospective member rate: $525 per prospective member registrant, including CEs • Government rate: $100 per government registrant, including CEs • Student rate: $75 per student registrant, no CEs

®

RESERVATIONS A block of rooms have been reserved at the Mystic Lake Hotel at a special rate for Care Providers of Minnesota. Rates start at $159.00 per night, plus tax, until October 9, 2024, or until the block is sold out. Reservations received after the cut-off date will be accepted on a space availability basis.

You can make your guest room reservation online at: careproviders.org/CPMConHotel or by calling Mystic Lake at 952-445-9000. The rate you will receive is the current booking rate at time of call—you must mention Care Providers of Minnesota to be booked into the hotel. You can also go to https://mysticlake.com and use access code CAREPRO to bring up the block while booking a reservation.

Please make every effort to stay at Mystic Lake Hotel.

In order to keep our event costs as low as possible, we rely on meeting our room block commitments with Mystic Lake Hotel.

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CARE PROVIDERS OF MINNESOTA CONTINUING EDUCATION

CONTINUING EDUCATION CREDITS & EVALUATIONS FOR CONVENTION To receive your CEs, you need to scan a QR code with the camera on your smart phone at the end of each session.

The QR code for each session will show up in the last slide of the session’s PowerPoint presentation. Each code is specific to that particular series.

Don’t have a smart phone—or having trouble with it?

Neighbors/colleagues can help (submissions per phone are not limited). We will also have a “master” code list at the registration/information desk, so if you are having any issues, check with Care Providers of Minnesota staff to get your submission completed.

The QR code brings you to a Google form—please fill it out completely for your CEs per session.

Due to accreditation purposes, all troubleshooting to ensure CE receipt must be addressed on site.

The QR code is an example of what to expect at an in-person event.

No more paper tracking forms or paper evaluations! The session evaluation is built into the QR code process.

Test out the example & prepare yourself before our Convention & Exposition.

Please make sure you enter your correct Care Providers of Minnesota ID number (it will be on the bottom of your name badge). This ID number ensures your CEs go to you. You can spell your name wrong, but if you get this number wrong, your CEs won’t be right.

CARE PROVIDERS OF MINNESOTA IS PLEASED TO OFFER ACCREDITED CONTINUING PROFESSIONAL EDUCATION: MINNESOTA BOARD OF EXECUTIVES FOR LONG-TERM SERVICES & SUPPORTS Application for continuing education credit for Minnesota licensed nursing home administrators, licensed assisted living directors, and licensed health services executives will be made through the Minnesota Board of Executives for LongTerm Services & Supports for a maximum 13.25 clock hours.

MINNESOTA BOARD OF NURSING Sessions are designed to comply with the Minnesota Board of Nursing criteria for contact hours. Nurses can apply their hours toward their licensure requirements; however, the Board of Nursing does not pre-approve continuing education. The Minnesota Board of Nursing rules on continuing education define the contact hour as 60 minutes.

MINNESOTA STATE BOARD OF SOCIAL WORK Some sessions are designed to comply with the Minnesota Board of Social Work criteria. The Board of Social Work does not pre-approve continuing education; however, Care Providers of Minnesota is a pre-approved continuing education provider, CE Provider Approval Number: CEP-52.

Convention offers nurses a maximum of 13.25 contact hours.

DIETARY ANFP and CBDM CEs for CDMs and Dieticians are pending approval.

THANK YOU CONVENTION PRESENTERS 9

OTHER DISCIPLINES All other disciplines are encouraged to track their attendance using a QR code you can scan using your smart phone and submit attendance reports to the appropriate agency for their discipline.

Did you know that all convention learning session presenters are VOLUNTEERS? They donate time, energy, and resources to create a wide variety of education to convention attendees—without any compensation.

Their willingness to share their insight and expertise deserves a big THANK YOU, and we hope you will show your appreciation to them.

CARE PROVIDERS OF MINNESOTA

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CARE PROVIDERS OF MINNESOTA FOUNDATION SILENT AUCTION

SILENT AUCTION TUESDAY, NOVEMBER 12th | 9:30 AM–5:00 PM

Check out the amazing selection and variety of silent auction items on Tuesday, November 12th on the main floor—Minnetonka Ballroom foyer. Bidding begins at 9:30 AM and ends at 5:00 PM that day. Winners will be notified by text immediately after the auction ends.

Items must be picked up that evening by 6:00 PM. TYPICAL SILENT AUCTION ITEMS INCLUDE: • Gift cards to local favorite restaurants • Spa gift certificate • Themed baskets Stop by and bid on a variety of items.

All proceeds benefit Care Providers of Minnesota’s Foundation Scholarship program.

Download the convention app to preview silent auction items and plan your bidding: my.yapp.us/CPMCON24 Funds raised annually through the silent auction and golf tournament allow the Care Providers of Minnesota Foundation to award education scholarships each year.

Where compassion meets excellence in Every Moment 2 4 H O U R S A DAY

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We are available 24/7 including nights, weekends, and holidays.

1-877-MOMENTS (877) 817-3030 MOMENTSHOSPICE.COM 11

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Please call us for all patient needs, urgent questions, support, and patient referrals

CARE PROVIDERS OF MINNESOTA

2024 CONVENTION & EXPOSITION SESSIONS AT A GLANCE MONDAY: NOVEMBER 11, 2024

CONCURRENT SESSIONS: 100 SERIES | 8:30–9:45 AM

101: Workers’ compensation 102: Should an administrator be involved in A/R? 103: Assisted living contract terminations—Tales from the real world 104: Unraveling the mystery of the SNF final rule 2025 105: Assessments & change in condition in assisted living 106: Polypharmacy & dementia—Lessons learned from LTC pharmacists 108: Food code & allergen update

CONCURRENT SESSIONS: 200 SERIES | 1:45–3:00 PM

201: QAPI quest—Fundamentals of quality in LTC 202: IDT process for GG—Increase reimbursement while improving quality & accuracy 203: Managing VA issues & investigations—How to avoid provider vulnerability 204: Alert! 2.0—CMS’ final rule for minimum staffing standards & NHWSB updates 205: Empowering our LTC workforce with virtual reality—An immersive training experience 206: SNF—A new era (MDS, VBP, QRP & more!)

208: From bland to grand—A purée revolution

CONCURRENT SESSIONS: 300 SERIES | 3:15–4:30 PM

301: QAPI masterclass—Elevating excellence in LTC 302: Waivered services—Programs in assisted living 303: An outsider’s perspective on the future of care 304: Assisted living investigations & reconsiderations 305: Working together with your memory care families 306: Investing in leadership—The key to senior living stability 308: Cultural sensitivity in menu planning

TUESDAY: NOVEMBER 12, 2024

CONCURRENT SESSIONS: 400 SERIES | 8:15–9:30 AM

401: Leveraging your brand to impact recruitment, retention & reputation 402: Provider owned networks—A tool for AL & SNF providers to drive value-based care 403: Trauma-informed care 404: Recommendations for providers regarding critical employee & labor relations—Issues, risks & strategies 405: What would Dr. Brose do? Bring your challenging behavioral health cases for consultation & recommendations 406: Lessons from Leading4Life 407: The happy factor at work—Unlocking productivity, wellness & success 408: Eat fresh! Gardens for LTC—Hurdles, regulations & results

CONCURRENT SESSIONS: 500 SERIES | 1:15–2:30 PM

501: Hot Topics by MDH’s ICAR 502: Accounts receivable—Collection strategies & tips 503: Common issues found on AL engineering surveys 504: 2024 Employment law update—What LTC providers need to know 505: Psychological tips to increase client/resident engagement & improve clinical & customer service outcomes

506: Substance use disorders (SUDs) in residents 507: Dietary & nursing—Effective collaboration 508: Advocacy 101

CONCURRENT SESSIONS: 600 SERIES | 3:00–4:15 PM

601: The Minnesota Nursing Home Workforce Standards Board— Labor & employee relations, issues, risks & recommendations 602: Monitoring & investigating drug diversion 603: HPSP—Truths & myths of monitoring 604: Cannabis use by employees—Privacy rights & employer rights 605: Breaking ground—Innovations in memory care 606: Practical de-escalation strategies & managing mental health needs of residents 607: Nursing facility regulatory updates & feedback results from MDH 608: Collaborative systems change—HRD’s approach to systemic change & improved outcomes

WEDNESDAY: NOVEMBER 13, 2024

CONCURRENT SESSIONS: 700 SERIES | 8:00–9:15 AM

701: A how-to guide to meaningful end-of-life conversations 702: Nursing facility rates & program updates from DHS 703: Prioritizing mental health—Introduction to Mental Health First Aid training 704: Marketing metrics—How to set & monitor sales to reach your occupancy goals 705: Understanding the assisted living survey process 706: The future of healthcare is bright! Learn how HOSA is building the healthcare workforce talent pipeline 707: Artificial intelligence 101—An introduction to AI & IT security concerns

CONCURRENT SESSIONS: 800 SERIES | 9:30–10:45 AM

801: How do we support end-of-life journeys in senior care?

802: Better together—A review of the Surgeon General’s advisory on the epidemic of loneliness & healing benefits of community connection 803: Achieving excellence—Insights from AHCA/NCAL Quality Award recipients 804: The ones who really care—Lessons learned after 250 talks with healthcare heroes 805: How to take your assisted living survey from good to great 806: Reimbursement excellence—Navigating PDPM impact, financial optimization & compliance strategies 807: Unlocking the power of AI—A healthcare professional’s guide to transformers

CONCURRENT SESSIONS: 900 SERIES | 11:00 AM–12:15 PM

901: How to help people find pride with motivational interviewing 902: Building bridges—Leaders championing diversity 903: Let’s talk about ageism in LTC 904: Strategic pricing in senior living—Forecasting, market demands & effective strategies 905: The trusted leader 906: How to finance additional homes with less cash 907: MNOSHA update 2024

CARE PROVIDERS OF MINNESOTA

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MONDAY KEYNOTE—NOVEMBER 11TH

DISTANCING ONESELF FROM & EMBRACING TOMORROW: AI AND INNOVATION IN LONG-TERM CARE Avi Olitzky, President and Principal Consultant, Olitzky Consulting Group Mystic Showroom | 10:15 AM–NOON

Explore how artificial intelligence and innovative technologies are revolutionizing the long-term care industry. This session will delve into the practical applications of AI, from enhancing patient care to streamlining administrative tasks. Participants will learn how to leverage these tools to address workforce challenges and improve operational efficiency, ensuring a sustainable and high-quality care environment for the future.

Avi’s presentation will help you: • understand the current and emerging AI technologies applicable to long-term care settings; • identify strategies for integrating AI to improve patient outcomes and operational efficiency; • explore change management techniques to effectively implement new technologies and engage the workforce.

Avi is a futurist who thrives on collaborating with visionary organizations and individuals dedicated to positive global impact. He is also the co-founder and chief people and spiritual officer of SpirituWell, a virtual spiritual care provider providing expanded access to spiritual care and chaplains across diverse faiths and denominations in real-time.

Over the course of his professional career, Avi has served as senior rabbi to one of the largest congregations in North America; successfully launched and grown innovative information technology and content-driven production companies and organizations; and was a founding board chair and board member for numerous non-profits.

AWARDS PRESENTED* AT MONDAY’S KEYNOTE Caregiver of the Year Dedicated Service Employee of the Year Rising Star Up & Coming Leader of the Year Volunteer of the Year * subject to change

Monday’s keynote sponsored by

National Quality Award recipients will be recognized at Monday’s keynote presentation

CARE PROVIDERS OF MINNESOTA

14

TUESDAY KEYNOTE—NOVEMBER 12TH

BECOMING A FIVE-S.T.A.R. LEADER: THE JOURNEY TO EXCELLENCE IN SENIOR CARE Jerald Cosey, BA, HFA, CNA, Chief Executive Officer, J. Cosey Speaks, Inc. Mystic Showroom | 10:00–11:45 AM

Jerald Cosey believes the advancement of healthcare requires leaders to align with their professional purpose and a commitment to skill set development. Both allow leaders to meet the ever-changing demands of healthcare and develop leaders to help advance the senior healthcare profession and its organizations.

Drawing on his ten-plus years of experience as a nursing home administrator and leadership development director, Cosey will share real-time examples and lessons learned from his journey from pharmaceutical sales executive to senior healthcare leader.

Join us at this session to learn how to strategically transform your actions to achieve results and how to enhance and build your mindset and skill set continually. Cosey is passionate about empowering leaders to advance senior healthcare and is the author of Becoming a Five-S.T.A.R. Leader: A Life’s Journey to Senior Care Excellence.

Jerald Cosey is a senior healthcare leader, consultant, executive coach, author, and professional speaker. He is the owner of J. Cosey Speaks, a training and development company dedicated to empowering leaders to advance senior healthcare.

Jerald recently served as the operational leadership development director for American Senior Communities (ASC), Indiana’s largest senior living and senior healthcare company. In this role, he was responsible for developing leaders for over 90 skilled nursing and assisted living communities in Indiana and Kentucky.

AWARDS PRESENTED* AT TUESDAY’S KEYNOTE Employee of the Year Leader of the Year Nurse of the Year Chairperson’s Choice Lifetime Achievement Member of the Year

Leading4Life Fellowship graduates will be recognized at Tuesday’s keynote presentation. See page 21 for list of the 2024 graduates.

* subject to change

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CARE PROVIDERS OF MINNESOTA

We believe delivering great care is bigger than a box.

With innovative solutions, expert support and services designed for your unique needs, we’re dedicated to powering your passion for care.

McKesson Medical-Surgical: The products, services and expertise to improve care, wherever it’s provided. mms.mckesson.com ©2024 McKesson Medical-Surgical Inc. 2023_3042372

Brenda Goldenstein, Account Manager 612.868.3823 | brenda.goldenstein@mckesson.com

CARE PROVIDERS OF MINNESOTA AWARD RECIPIENTS

CARE PROVIDERS OF MINNESOTA’S 2024 AWARDS PROGRAM RECOGNIZES OUTSTANDING PEOPLE AND PROGRAMS WHO SERVE YOUR RESIDENTS, TENANTS, STAFF, AND COMMUNITY.

CAREGIVER OF THE YEAR

DEDICATED SERVICE

LEADER OF THE YEAR

NURSE OF THE YEAR

Nancy Wlasiuk LEAD RESIDENT ASSISTANT, MA The Lodge of Winthrop

Amy Howard EXECUTIVE DIRECTOR Oak Ridge Place

Chuck Kraus-Schlichtmann BUS DRIVER SilverCrest Properties

Nicole Coequyt DIRECTOR OF HEALTH SERVICES Heritage Pointe Senior Living

UP & COMING LEADER OF THE YEAR Kristen Yang ASSISTANT EXECUTIVE DIRECTOR SilverCreek on Main

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EMPLOYEE OF THE YEAR

Patrice Goette ADMINISTRATOR Seasons Healthcare

VOLUNTEER OF THE YEAR Bill Maus VOLUNTEER SilverCreek on Main

CARE PROVIDERS OF MINNESOTA

RISING STAR

Felicia Wagner DIRECTOR OF HOUSING & SERVICES Arthur’s Senior Care

CARE PROVIDERS OF MINNESOTA AWARD RECIPIENTS

Congratulations to Jennifer Gleason

CHIEF OPERATING OFFICER Living Services Foundation

LIFETIME ACHIEVEMENT AWARD Gail Sheridan EXECUTIVE VICE PRESIDENT Lifespark Senior Living

CHAIRPERSON’S CHOICE AWARD

2023 MEMBER OF THE YEAR

Valerie Cooke DIRECTOR, NURSING FACILITY RATES AND POLICY Minnesota Department of Human Services

CONGRATULATIONS TO OUR 2024 AWARD RECIPIENTS:

Nancy, Patrice, Chuck, Amy, Nicole, Felicia, Kristen, Bill, Gail, and Valerie.

And congratulations to US Representative Michelle Fischbach, recipient of the 2024 Public Official Recognition Award.

Congresswoman Michelle Fischbach was chosen for this award due to her tireless advocacy in opposition to the CMS staffing regulations on behalf of our profession.

Jennifer was chosen because even though she juggles several careers, she has always stepped up when anything was needed—whether that was time, commitment, or dedication.

Who is the 2024 Member of the Year?

PUBLIC OFFICIAL RECOGNITION

Congresswoman Michelle Fischbach US REPRESENTATIVE 7th District CARE PROVIDERS OF MINNESOTA

Find out on Tuesday, November 12th at the keynote presentation!

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MONDAY, NOVEMBER 11—LEARNING SESSIONS 100–300

MONDAY | 8:30–9:45 AM 101: WORKERS’ COMPENSATION Navigating the complexities of workers’ compensation can be a daunting task for long-term healthcare administrators and owners.

This session will provide a comprehensive overview of the workers’ compensation process, from injury to resolution. We will explore best practices for managing claims, ensuring compliance, and supporting injured employees throughout their recovery. Attendees will gain insights into effective strategies for reducing costs, preventing workplace injuries, and improving overall outcomes.

Nathan Gaffaney, Team Business Leader, SFM Mutual Insurance Company Cheryl Howland Bowsfield, JD, Senior Defense Counsel, Lynn, Scharfenberg & Associates Diana Sentyz, Claims Specialist, SFM Mutual Insurance Company Cole Wynveen, Team Business Leader, SFM Mutual Insurance Company Target Audience: Assisted Living Facility

102: SHOULD AN ADMINISTRATOR BE INVOLVED IN A/R? A panel of administrators will talk about who, what, when, why, and how they manage their aging accounts receivable. They will give insight into which departments and staff play an integral part in maintaining a successful bottom line.

Laura Borris, LNHA, LALD, Sacred Heart Care Center Kim Conner, Business Office Consultant, Pope & Conner Consulting, Inc. John Huhn, LNHA, LALD, Vice President of Senior Living Operations, Community Living Solutions Morgan Skeim, Administrator, North Star Manor Nancy Stratman, LNHA, Senior Services Administrator, Cuyuna Regional Medical Center-Care Center Target Audience: Skilled Nursing/Nursing Facility/Assisted Living Facility

103: ASSISTED LIVING CONTRACT TERMINATIONS—TALES FROM THE REAL WORLD Assisted living providers typically don’t want to be in a situation where they must terminate a resident’s contract. However, sometimes this can’t be avoided. We all know there are a lot of technical requirements related to contract terminations, but what really happens when a provider goes down this road? This session will focus on the impact initiating the termination process can have on providers, residents, and their family members. By discussing different termination scenarios, this session will also address the good and not-so-good outcomes that can result from the termination process.

Michelle Klegon, Attorney, Klegon Law Office Target Audience: Assisted Living Facility

104: UNRAVELING THE MYSTERY OF THE SNF FINAL RULE 2025 The FY2025 final rule has impacted the MDS, PDPM reimbursement, non-therapy ancillary services, nursing facility enforcement, QRP, and VBP quality programs. Furthermore, CMS is considering applying quality programs to all payors including managed care, Medicaid, and private pay. Plan to attend this informational session and unearth the mystery of the SNF final rule 2025 and the potential impact on reimbursement.

Colleen Toebe, RN-MSN, CWCN, RAC-MTA, RAC-MT, Director of Consulting Services, Pathway Health Target Audience: Skilled Nursing/Nursing Facility

105: ASSESSMENTS & CHANGE IN CONDITION IN ASSISTED LIVING Assessments play a crucial role in the operation of assisted living facilities, as well as playing a pivotal role in ensuring the well-

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being of residents. Unlock the key components that contribute to excellence in assessment practices and gain insights into managing the associated workload and responsibilities inherent in this critical role. Whether you’re a seasoned healthcare professional or new to the field, the content is designed to provide actionable insights that can be applied directly to your role.

Julie Dietz, VP of Community-Based Services, Senior Care Solutions Target Audience: Assisted Living Facility

106: POLYPHARMACY & DEMENTIA—LESSONS LEARNED FROM LTC PHARMACISTS How many medications are too many? Most of us understand that the more medications someone takes, the greater the risk becomes for side effects, falls, and hospitalizations. When a patient has memory loss or can no longer advocate for themselves, the risk of harm becomes even greater, and the side effects become harder to identify. These risks are further compounded when our residents take five or more medications and see multiple specialty providers. Join Kristina and Nicole, LTC consultant pharmacists, as they discuss the role of deprescribing to improve clinical outcomes and quality of life for residents living with dementia. Learn the how, when, and where to start in the deprescribing process.

Nicole Barnett, Consultant Pharmacist, Guardian Pharmacy of Minnesota Kristina Degiovanni, Consultant Pharmacist, Guardian Pharmacy of Minnesota Target Audience: All members

108: FOOD CODE & ALLERGEN UPDATE Review the 2022 changes to the FDA Food Code, with additional information provided on additions to major allergens. This presentation will include background on the allergen change, foods, and specific ingredients to look out for, pitfalls with labeling compliance, and ideas/resources for training your employees.

Colleen Zenk, CDM, CFPP, Food Safety Educator Target Audience: All members

MONDAY | 1:45-3:00 PM 201: QAPI QUEST—FUNDAMENTALS OF QUALITY IN LTC Whether you are new to Quality Assurance & Performance Improvement (QAPI) or just looking for a refresh, join us for an engaging session demonstrating how QAPI efforts support quality and promote person-centered care. This session will focus on the integration of QAPI management requirements and regulations with practical strategies to establish a successful QAPI structure through the utilization of examples, tools, and case studies. Equip yourself with the knowledge and tools to move beyond the “reporting of data” and enhance quality care in your facility.

Tori Edie, Quality Improvement Advisor, Stratis Health/Superior Health Quality Alliance Dr. Jane Pederson, Chief Medical Quality Officer, Stratis Health/Superior Health Quality Alliance Target Audience: All members

202: IDT PROCESS FOR GG—INCREASE REIMBURSEMENT WHILE IMPROVING QUALITY & ACCURACY This presentation provides an in-depth understanding of Section GG of the Minimum Data Set (MDS) for interdisciplinary team (IDT) documentation. Section GG focuses on assessing a resident’s functional abilities, crucial for comprehensive care planning and quality outcome measurement. The presentation covers the purpose and components of Section GG, the scoring system, documentation guidelines, interdisciplinary collaboration,

CARE PROVIDERS OF MINNESOTA

MONDAY, NOVEMBER 11—LEARNING SESSIONS 100–300 monitoring progress, training, and education. A review of how GG impacts reimbursement and quality measures with an emphasis on the importance of accurate documentation, interdisciplinary collaboration, and how to have documentation to support improved resident outcomes from admission to discharge MDS. Robin Stern, MSN, RN, RAC-CT, IP, National MDS Director, Advanced Health Institute Target Audience: Skilled Nursing/Nursing Facility

203: MANAGING VA ISSUES & INVESTIGATIONS—HOW TO AVOID PROVIDER VULNERABILITY Investigating VA issues today isn’t as simple as it used to be. There are a lot of moving parts and a lot of “publics” to address. How can providers navigate these often murky waters without making themselves more vulnerable to additional issues? This session will focus on what happens when a VA issue arises and offer tips on how to manage VA investigations and their aftermath.

Michelle Klegon, Attorney, Klegon Law Office Target Audience: All members

204: ALERT! 2.0—CMS’ FINAL RULE FOR MINIMUM STAFFING STANDARDS & NHWSB UPDATES Attorney Ryan Usher and compliance specialist/paralegal Jen Bernstein will discuss CMS’ April 2024 final rule on minimum staffing requirements for skilled nursing facilities. The session will cover implementation timing requirements, strategies for complying with the staffing mandate, regulatory considerations, and exemption requirements. Mr. Usher and Ms. Bernstein will also educate providers on the status of the Nursing Home Workforce Standards Board’s rulemaking and the anticipated impact of the same.

Jennifer Bernstein, Compliance Specialist/Paralegal, Rodè & Coffin, LLC Ryan Usher, Attorney, Rodè & Coffin, LLC Target Audience: Skilled Nursing/Nursing Facility

205: EMPOWERING OUR LTC WORKFORCE WITH VIRTUAL REALITY—AN IMMERSIVE TRAINING EXPERIENCE In this session we will explore virtual reality (VR) as the next cornerstone of clinical education. By stepping into a VR environment, you can provide both educator and learner with a next level experience when it comes to deepening clinical knowledge.

We will discuss the complexities of introducing this model, along with where the general clinical VR roadmap is heading. VR can be leveraged to take a comprehensive approach and bring education to the entire team.

Daniel Bamigbade, CNA/Healthcare Intern, Monarch Healthcare Management Marcus Kubichek, Director of Innovation, Monarch Healthcare Management Linda Sue Lewis, RN, DON, Monarch Healthcare Management Target Audience: All members

206: SNF—A NEW ERA (MDS, VBP, QRP & MORE!) Revisions to the MDS include structural data redesign, standardized patient assessment elements, social determinants of health, and additional focus on reducing preventable hospitalizations. The session will provide strategies to operationalize and review the changes to the Five-Star Quality Rating System, Quality Reporting Program (QRP), quality measures, and Value-Based Purchasing program. The change implications of an expansion of the QRP requires MDS submission for all SNF patients, regardless of payer.

Colleen Toebe, RN-MSN, CWCN, RAC-MTA, RAC-MT, Director of Consulting Services, Pathway Health Target Audience: Skilled Nursing/Nursing Facility

208: FROM BLAND TO GRAND—A PURÉE REVOLUTION This presentation aims to educate LTC facility staff on the significance of modified texture diets for residents with swallowing difficulties.

It will consist of an overview of International Dysphagia Diet Standardization Initiative (IDDSI) definitions and prevalence rates.

Also included, is the impact of modified texture diets on resident well-being, walking through what an IDDSI implementation for your site could look like, and practical demonstrations for modified texture diets. Attendees will leave with new techniques for preparing flavorful and visually appealing dishes while feeling confident about the new IDDSI transition.

Toni Swanson, RDN, CSG, LD, Corporate Registered Dietician, Ecumen Mistin Warkenthien, CDM, CFPP, CFPM, National Director of Culinary, Advanced Health Institute Target Audience: All members

MONDAY | 3:15–4:30 PM 301: QAPI MASTERCLASS—ELEVATING EXCELLENCE IN LTC Join us for an advanced session on elevating Quality Assurance & Performance Improvement (QAPI) in LTC. Explore how to close the gap between how work is done and how we often imagine the way work is done. This session will include strategies to engage all staff to support quality improvement (QI) and person-centered care.

Participants will explore how to lead projects with a continuous improvement mindset to integrate quality into the day-to-day work of the care team.

Kelly O’Neill, RN, BSN, MPA, CPHQ, Senior Program Manager, Stratis Health/Superior Health Quality Alliance Dr. Jane Pederson, Chief Medical Quality Officer, Stratis Health/Superior Health Quality Alliance Target Audience: All members

302: WAIVERED SERVICES—PROGRAMS IN ASSISTED LIVING Medicaid waivered services programs serve as a key component of assisted living reimbursement that impacts your community’s financial stability and capacity to deliver care and services. In this session, gain a comprehensive understanding of how waivered services are managed and explore strategies to maximize reimbursement opportunities for your organization.

Julie Dietz, VP of Community-Based Services, Senior Care Solutions Target Audience: Assisted Living

303: AN OUTSIDER’S PERSPECTIVE ON THE FUTURE OF CARE Kasey Devine, MBA, leverages his extensive background in tech startups, HR outsourcing, and revenue growth to cast a transformative light on the senior care and disability services industries. This session will explore how innovative practices from outside sectors can be effectively applied to senior care, enhancing operational efficiencies and improving resident outcomes. Kasey will dissect traditional models and introduce cutting-edge strategies that have driven remarkable growth in various industries, emphasizing scalable solutions and technology integration. Attendees will gain insights into how cross-industry expertise can foster a more dynamic approach to challenges in care, leading to sustainable growth and enhanced service delivery. The discussion will not only address current trends but also forecast future developments, offering attendees actionable strategies that anticipate and capitalize on the evolving landscape of LTC and disability services. This session promises to equip leaders and professionals with the tools to innovate and thrive in an increasingly competitive environment.

Kasey Devine, Vice President of Strategic Growth, Procare HR Target Audience: All members

CARE PROVIDERS OF MINNESOTA

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MONDAY, NOVEMBER 11—LEARNING SESSIONS 100–300 304: ASSISTED LIVING INVESTIGATIONS & RECONSIDERATIONS Attorneys Rebecca Coffin and Ryan Usher will navigate you through assisted living reporting requirements for vulnerable adult issues involving abuse, neglect, and financial exploitation. This session will review best practices for conducting an internal investigation, as well as how to respond to surveyors/OHFC investigators. Rebecca and Ryan will also cover the process for appealing state licensing orders and requesting reconsideration for maltreatment determinations with strategies and examples.

Rebecca Coffin, Esq, Attorney/Partner, Rodè & Coffin, LLC Ryan Usher, Attorney, Rodè & Coffin, LLC Target Audience: Assisted Living

305: WORKING TOGETHER WITH YOUR MEMORY CARE FAMILIES Learn what families should expect from a memory care, how to coach and support families as their role as a caregiver changes, and how to manage expectations and build trust when there are concerns from the family. This session provides tools for assisting families in ALDC but also provides guidance in other areas of senior care where you work together with the family of those you support.

306: INVESTING IN LEADERSHIP—THE KEY TO SENIOR LIVING STABILITY In this ever-changing market, the senior living profession is facing the ongoing challenge of recruiting and retaining leadership and staff.

The situation presents unique opportunities for organizations to develop strategies to ensure long-term engagement and stability.

Chandler Hulke, LNHA, Director, Pathway Health Target Audience: All members

308: CULTURAL SENSITIVITY IN MENU PLANNING Want to start incorporating cultural foods into your menu? Unsure about where to start? Don’t know religious and cultural food options?

Wondering if it will offend anyone? This session will help answer these questions by providing you with knowledge on different religious and cultural food practices, common meals for specific cultural groups, and strategies to incorporate it into your menu planning.

Maita Lee, WIC Supervisor, St. Paul–Ramsey County Public Health Target Audience: All members

Amy House, LALD, Owner, Podcast Host, Dementia Educator & Consultant, Think Dementia Target Audience: Skilled Nursing Facility/Nursing Facility & Assisted Living Facility

EFFECTIVE LEADERS EMPOWER OTHERS TO MAKE A DIFFERENCE IN THE WORLD.

The 2024 Leading4Life Fellowship program brought together a diverse group of members to learn practical skills and to develop as effective leaders—both personally and professionally. Program goals included: • Teaching leadership skills that are practical and relevant to the profession • Supporting the application of emerging leadership techniques in a group setting • Creating an environment where enduring professional and personal relationships can develop • Identifying and fostering emerging leaders in the field

CONGRATULATIONS TO THE 2024 LEADING4LIFE GRADUATES: Samantha Adams, Partners Senior Living Options Claire Bauernfeind, The Estates at St. Louis Park Katherine Baxter, Horizon Health Leslie Broin, Marcella Manor Senior Living Caroline Carter, Southview Acres Healthcare Center Ioana Childs, Beehive Homes of Maple Grove Lucas Collins, Mission Nursing Home Chiamaka Enemuoh, Lifestone Health Care Rylee Erickson, Eldercare of Bemidji

Catherine Jann, Kindred Spirits Shani Kedrowski, Horizon Health Madison Kelly, North Ridge Health and Rehab Jordin Miller, The Emeralds at St. Paul Ikran Mohamed, Minnehaha Senior Living Callie Pendy, Mission Nursing Home Kimberly Rocheleau, Partners Senior Living Options Amy Schmitt, Eldercare of Bemidji Mindy Wilson, Golden Manor Assisted Living

Find out more at: careproviders.org/leading4life.

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CARE PROVIDERS OF MINNESOTA

CONVENTION & EXPOSITION EXTRAS

ANNUAL MEMBERSHIP MEETING | EVERYONE WELCOME MONDAY, NOVEMBER 11 th | 12:15—1:45 PM

The annual membership meeting provides an opportunity for all members to meet with Association leadership; elect the 2025 officers and directors; and connect with friends and acquaintances.

Lunch* is provided for full meeting participants only. Please RSVP when registering for convention & expo.

EXPO RECEPTION MONDAY, NOVEMBER 11th | 4:30–6:30 PM

Join us on Monday in the Expo Hall from 4:30-6:30 PM. Grab something to eat and drink and visit with our valued business partners.

Join us again on Tuesday, November 12th

9:30 AM-1:15 PM to see exhibitors’ new products and services.

Enjoy a free lunch from 11:45 AM-1:15 PM.

Lunch* is sponsored by Care Providers of Minnesota Service Corporation.

IPC ESCAPE ROOM MONDAY | November 11th | 6:00–8:00 PM

Join us on Monday, after the expo reception for a new event— Infection Prevention Control (IPC) Escape Room—open to all members.

IPC Escape Room is a fun, interactive experience.

Participate here and then use the experience to educate your own staff on how to protect residents and coworkers from infectious disease threats in healthcare.

EMERGING LEADERS EVENT TUESDAY, NOVEMBER 12 th 4:30–5:50 PM | Chaska I

ROCKFEST 5.0 TUESDAY, NOVEMBER 12th | 5:00–8:00 PM presented by Monarch Healthcare Management

Emerging Leaders is a cohort of members who are newer to the profession (10 years or less) and want to connect with other long-term care leaders and Association staff. The group self-directs the topics and discussions, and who learn from each other on their professional journey.

Come find out more about this group and our plans for 2025!

*To request a kosher meal for Monday’s annual meeting and/or Tuesday’s expo hall lunch, please contact Shauna Kapsner by Friday, November 1, 2024, at skapsner@careproviders.org or 612-309-9774.

Event details available on-site

CARE PROVIDERS OF MINNESOTA

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CONVENTION & EXPOSITION EXHIBITORS

EXHIBITORS THANK YOU TO OUR 2024 EXHIBITORS

Attendees are encouraged to visit with vendors and suppliers in the Minnetonka Ballroom during the convention, and choose a Care Providers of Minnesota vendor/supplier when making purchasing decisions after the show.

The following list is as of September 12, 2024 AB/CD Cleaning Services ACADIA Pharmaceuticals, Inc. Advanced Health Institute (AHI) AlixaRx American Heart Association Amgen ARKRAY USA, Inc. Arvig Aufderworld Corporation Behavioral Care Solutions Big Stone Therapies Inc Blue Cross Blue Shield of MN and Blue Plus Blue Stone Therapy Chamberlain University and Walden University Christensen Group Insurance CliftonLarsonAllen LLP Community Living Solutions Consonus Healthcare Custom Medical Solutions DermaRite Industries Direct Supply DispatchHealth Imaging Ecolab Inc. Ecumen Eldermark Software EMenuCHOICE ESHYFT Essity-TENA Gallagher Gentell Geritom Medical, Inc. Girard’s Business Solutions, Inc. Guardian Pharmacy Healthcare Academy

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Healthcare Services Group, Inc. Healthcare Specialty Onsite Services Herzing University HPC-Healthcare Purchasing Connection In-House Senior Services, LLC Key Rehabilitation, Inc. Knute Nelson Lake Valley Hospice Legacy Restoration LLC Live Oak Bank Lotus Pharmacy MAP Transportation Martin Bros. Distributing Co., Inc. McKesson Medical-Surgical Med-Mizer, Inc. Miller Architects & Builders Minnesota Valley Testing Laboratories Moments Hospice Navigator Group Purchasing, Inc. New Horizon Foods Northwest Respiratory Services Nura Pain Clinics Omnicare a CVS Company Ovitsky Vision Care Passion for Dining and Nutrition Pathway Health Peterson Senior Health Consulting PharMerica PointClickCare Polaris Pharmacy Services Pope & Conner Consulting, Inc Powerback Rehabilitation PROCareHR Radius Living RX ResiDex Software

CARE PROVIDERS OF MINNESOTA

River Oaks of Minnesota RoundtableRx Securitas Healthcare Senior Care Solutions, Inc SFM Mutual Insurance Company Simple, a Netsmart Solution St. Croix Hospice, LLC Sterling Long Term Care Pharmacy Superior Health Quality Alliance SYSCO Minnesota Textile Care Services Thrifty White Pharmacy University of Minnesota College of Continuing and Professional Studies Upper Lakes Foods, Inc US Foods

VISIT EXHIBITORS MONDAY, 4:30–6:30 PM Expo Hall Reception and again on TUESDAY, 9:30 AM–1:30 PM Free lunch* available 11:45 AM–1:15 PM *Lunch is sponsored by Care Providers of Minnesota Service Corporation

WE GIVE OUR BEST TO CAREGIVERS SO THEY CAN BE THEIR BEST AT PROVIDING CARE TO OTHERS

Medicine continues to advance, extending the quality of

Comprehensive Pharmaceutical Services

life. There’s more to understand and do, and demand on

Expert Pharmacist Consulting Services

caregivers continues to increase. In response, Lotus

Technology Expertise

Pharmacy delivers efficient service with a relationship of empowering support. Always professional. Always

Expert Relationship Builders

accountable. Always available. In service to caregiving.

Locally Owned, Locally Available Visionary Female Leadership

M O R E AT L O T U S P H A R M A C Y. C O M

TUESDAY, NOVEMBER 12—LEARNING SESSIONS 400–600

TUESDAY | 8:15–9:30 AM 401: LEVERAGING YOUR BRAND TO IMPACT RECRUITMENT, RETENTION & REPUTATION Now, more than ever, it’s important for post-acute care providers to leverage their messaging and brand, both internally and externally.

Providers who embrace their brand will see improvements in recruitment, retention, and census development. Join this engaging presentation to walk through practical strategies on how to develop and own your brand all while differentiating your organization from the rest!

Lisa Thomson, COO, Pathway Health Target Audience: All members

402: PROVIDER OWNED NETWORKS—A TOOL FOR AL & SNF PROVIDERS TO DRIVE VALUE-BASED CARE Minnesota Care Providers Quality Partners (MCPQP) is a business entity organized and owned by a network of more than 130 AL and SNF providers with the goal of driving opportunities for innovation in delivery of care, population health management, and value-based reimbursement. Join our team of population health experts as we strategize ways to grow value-based contracting opportunities while delivering quality through clinical integration.

Rachel Heilskov, Senior Director of Network Management, AHCA/NCAL Matt Kinne, Chief Operating Officer, Lifespark Andrew Powell, Director of Network Management, American Health Care Association Krista Virost, Senior Director of National Contracting, AHCA/NCAL Target Audience: Skilled Nursing Facility/Nursing Facility & Assisted Living Facility

403: TRAUMA-INFORMED CARE Supporting individuals impacted by trauma is a regular occurrence, regardless of documented diagnosis. In this session, the team will provide an overview of symptoms to help better identify and support the client in their wellness journey. Learn how to effectively support individuals while identifying triggers, mitigating behaviors, and reducing the risk of re-traumatization. Learn how regulations around trauma-informed care play a key role in this process and a provider’s compliance requirements. Effective approaches to trauma-informed care help build safer environments for the individual receiving care and the caregiver. Learn which assessments can be effective screening methods and tools to reduce the risk of re-traumatization.

Jane Danner, Director of Regulatory Services, Care Providers of Minnesota Kasey Meyer, MSW, LICSW, Director of Mental Health, Advanced Health Institute Robert Rodè, Esq, Attorney/Partner, Rodè & Coffin, LLC Target Audience: All members

404: RECOMMENDATIONS FOR PROVIDERS REGARDING CRITICAL EMPLOYEE & LABOR RELATIONS—ISSUES, RISKS & STRATEGIES This session will examine the rapid and significant changes to NLRB rulings and state agency actions which affect facilities. We will provide an update and specific recommendations regarding actions long-term care providers should take in view of these changes. Discussions will include critical labor law developments, issues, and strategies.

Bob Castle, Partner, Fox Rothschild LLP Mike McNally, Co-Chair of the Employee Benefits & Executive Compensation Department, Fox Rothschild LLP Target Audience: Skilled Nursing Facility/Nursing Facility & Assisted Living Facility

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405: WHAT WOULD DR. BROSE DO? BRING YOUR CHALLENGING BEHAVIORAL HEALTH CASES FOR CONSULTATION & RECOMMENDATIONS In a lively Q&A session, Dr. Brose will answer your behavioral health questions. Discussion will include best practices that you can apply in your own setting to improve the care of clients with mental illness. Discover the range of behavioral health issues being addressed by the aging services community to gain insights on which ones might come your way. Dr. Brose uses humor and metaphors in everyday language to explain complex concepts and has lectured on this topic in 48 of the 50 states.

John Brose, PhD, LP, LADC, LMFT, CEO & Clinical Director, Associated Clinic of Psychology Target Audience: All members

406: LESSONS FROM LEADING4LIFE As an instructor of 16 Leading4Life cohorts, Chad Weinstein has had a front-row seat to the challenges, joys, trials, and triumphs of all modes of long-term care in Minnesota. He and his fellow instructors have taught many leadership concepts and techniques. This session will focus on what they have learned from their students about commitment to service; maintaining focus and flexibility; overcoming the seemingly insurmountable; and thriving in a career in LTC. Participants will hear about challenges seen regularly, but in ways that generate new perspectives and solutions.

Chad Weinstein, PhD, President, Ethical Leaders in Action, LLC Target Audience: All members

407: THE HAPPY FACTOR AT WORK—UNLOCKING PRODUCTIVITY, WELLNESS & SUCCESS A new study of one million people revealed that happiness makes you dramatically more successful! Those who are happy at work are more committed to their organization, rise to positions of leadership, achieve higher sales, and suffer fewer health problems. Happiness should not be an afterthought for caregivers; it should be an essential goal, entwined with position skills as the key to individual and organizational success.

Tom Guetzke, Chief Happiness Officer, Live Happy, Inc. Target Audience: All members

408: EAT FRESH! GARDENS FOR LTC—HURDLES, REGULATIONS & RESULTS This presentation will inspire you to get your hands dirty! Learn about the many benefits of gardening in LTC and ideas to get residents involved in the process. We will also go over the rules and regulations around community gardens and how you can safely bring these nutritious foods to your residents. As a garnish, you will also leave with some tasty recipes to try at your LTC facilities or at home.

Toni Swanson, RDN, CSG, LD, Corporate Registered Dietician, Ecumen Target Audience: Skilled Nursing Facility/Nursing Facility & Assisted Living Facility

TUESDAY | 1:15–2:30 PM 501: HOT TOPICS BY MDH’S ICAR Let’s step it up! We will lead discussion on ways to strengthen your infection prevention and control program. In consideration are key program concepts; tools and resources to enhance your program; and common infection prevention and control gaps. Mitigation efforts to reduce transmission risk will also be explored.

Kari Bergman, BSN, RN, CIC, Nurse Specialist, Infection Control Assessment and Response (ICAR) Unit, MDH Kristi Juaire, Nurse Specialist, Infection Control Assessment & Response (ICAR) Unit, MDH Target Audience: All members

CARE PROVIDERS OF MINNESOTA

TUESDAY, NOVEMBER 12—LEARNING SESSIONS 400–600 502: ACCOUNTS RECEIVABLE—COLLECTION STRATEGIES & TIPS Attorneys Andrew Wolf and Grant Gunderson will provide tips from day one at admission to help ensure you get paid. Covered strategies for pending MA applications take into account steps you can take to resolve unpaid accounts with residents and responsible parties.

Discussion will also consist of possible legal actions that may be necessary to collect: settlement agreements, probate actions, and lawsuits, including your options for conciliation court success.

Rebecca Coffin, Esq, Attorney/Partner, Rodè & Coffin, LLC Grant Gunderson, Attorney, Rodè & Coffin, LLC Target Audience: All members

503: COMMON ISSUES FOUND ON AL ENGINEERING SURVEYS We all have heard about the most common citations that are issued with AL physical plants. Join MDH engineering in this session to discuss the other common concerns engineering finds on survey. We will review citations given, like locking or winter related issues, as well as answer questions about what providers need to submit for engineering review.

Bob Dehler, PE, Engineering Program Manager, Health Regulation Division, MDH Target Audience: Assisted Living Facility

504: 2024 EMPLOYMENT LAW UPDATE—WHAT LTC PROVIDERS NEED TO KNOW There have been updates and critical changes to federal, state, and local employment law issues affecting long-term care facilities in 2024. In this session, we will review the legal updates regarding sick and safe leave, pregnancy discrimination, and independent contractor relationships. The session will provide case scenarios and best practices and recommendations for implementation of these changes within your workforce.

Jenny Fuller, Attorney, Fox Rothschild LLP Elizabeth A. Patton, Attorney, Fox Rothschild LLP Target Audience: All members

507: DIETARY & NURSING—EFFECTIVE COLLABORATION Explore how fostering empathy, implementing clear communication strategies, and cultivating positive attitudes towards residents can enhance collaboration between dietary and nursing teams in healthcare settings. Attendees will gain practical insights and skills to improve empathetic teamwork and effective communication.

Mistin Warkenthien, CDM, CFPP, CFPM, National Director of Culinary, Advanced Health Institute Target Audience: Skilled Nursing Facility/Nursing Facility & Assisted Living Facility

508: ADVOCACY 101 Join us to learn more about the legislative process, advocacy, why it matters, and how you can get involved. We will explore the various ways you can ensure your voices are heard and teach you the skills to put these into practice.

Angela Garin, Senior Director of Advocacy, Care Providers of Minnesota Charlie Peterson, Government Affairs/Grassroots Specialist, Care Providers of Minnesota Target Audience: All members

TUESDAY | 3:00–4:15 PM 601: THE MINNESOTA NURSING HOME WORKFORCE STANDARDS BOARD—LABOR & EMPLOYEE RELATIONS, ISSUES, RISKS & RECOMMENDATIONS The Minnesota Nursing Home Workforce Standards Board Act created the Nursing Home Workforce Standards Board (NHWSB) with broad powers. The act, and the board it created, will likely have serious, potentially very problematic implications and consequences for both union-free and unionized operators of SNFs. This session will examine risks and provide recommendations regarding the act, the NHWSB, and labor and employee relations issues.

Bob Castle, Partner, Fox Rothschild LLP Target Audience: Skilled Nursing Facility/Nursing Facility

505: PSYCHOLOGICAL TIPS TO INCREASE CLIENT/RESIDENT ENGAGEMENT & IMPROVE CLINICAL & CUSTOMER SERVICE OUTCOMES Dr. Brose will address the importance of psychological assessment to better understand clients/residents; how using this information can help reduce complaints, improve clinical outcomes, and enhance customer service within your organization. The session will include humor, lecture, case examples, and discussion.

John Brose, PhD, LP, LADC, LMFT, CEO & Clinical Director, Associated Clinic of Psychology Target Audience: All members

506: SUBSTANCE USE DISORDERS (SUDS) IN RESIDENTS SUDs present unique challenges in LTC environments, where residents may have complex medical, psychological, and social needs. This educational session aims to provide LTC professionals with comprehensive insights into recognizing, managing, and treating SUDs. Included will be review and analysis of stats on the aging population as well as stats for NF residents with SUDs, risk factors, stigma and language, warning signs (physical, psychological, and behavioral), screening and screening tools, stages of SUDs, medications for treatment of opioid-related SUDs, myths of MAT, meds for alcohol use disorder, trauma-informed approach to treatment, and most importantly, implementing SUD treatment and support in your facility.

Amy Reeder, Behavioral Specialist, Center of Excellence for Behavioral Health in Nursing Facilities (COE-NF) Target Audience: All members

602: MONITORING & INVESTIGATING DRUG DIVERSION Drug diversion from healthcare facilities continues to pose a number of risks to residents, staff, and the healthcare system as a whole.

Learn about the current risks and approaches to mitigate them, including: proactive monitoring for diversion, internal investigation of potential diversion of controlled substances, and the what, when, and how to report to outside agencies.

Matthew Heffron, JD, NREMT, State Rapid Response Operations Manager, Health Regulation Devision, Office of Health Facility Complaints, MDH Target Audience: All members

603: HPSP—TRUTHS & MYTHS OF MONITORING This presentation will help to explain what to know if a colleague ever needs help. What does the Health Professionals Services Program (HPSP) do? There will be a case review when working with a provider who has diverted. We will inspect the components and process of monitoring, as well as wellness for healthcare professionals. The goal is to dispel the myths and share the truths.

Individuals who have diverted have an opportunity to continue in their career and get help; this presentation will explain how.

There can be confusion about monitoring, the boards or licensure, and orders. All the situations that lead to this, and its impact, will be debated in order to inform attendees and help healthcare professionals.

Tracy Erfourth, Case Manager, Health Professionals Services Program, State of Minnesota Target Audience: All members

CARE PROVIDERS OF MINNESOTA

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TUESDAY, NOVEMBER 12—LEARNING SESSIONS 400–600 604: CANNABIS USE BY EMPLOYEES—PRIVACY RIGHTS & EMPLOYER RIGHTS Attorneys Robert Rodè and Rebecca Coffin will continue the discussion about the legalization of cannabis use, focusing on employee use and your rights and obligations as the employer.

The session will review drug testing requirements, including what actions may be taken short of drug testing if you suspect an employee is under the influence of any substance; and what to do when an employee claims their right to use medical cannabis while on the job. We will also examine privacy rights of employees and understanding boundaries with employees for their out of the building “activities.” Tips will be provided on employee discipline and termination, as well as accommodating an employee with a substance abuse disorder under the Americans with Disabilities Act. Rebecca Coffin, Esq, Attorney/Partner, Rodè & Coffin, LLC Robert Rodè, Esq, Attorney/Partner, Rodè & Coffin, LLC Target Audience: All members

605: BREAKING GROUND—INNOVATIONS IN MEMORY CARE This enlightening session is on the forefront of advancements in memory care and will explore cutting-edge innovations such as VR and AI that are reshaping the landscape of dementia and Alzheimer’s support. As the global population ages, the demand for effective and compassionate memory care solutions has never been more critical. We will delve into the latest breakthroughs that promise to enhance the quality of life for individuals affected by cognitive decline. Participants are invited to engage in a dynamic exploration of the future of memory care, encouraging collaboration and the exchange of ideas that will contribute to a more compassionate, effective, and inclusive approach to supporting individuals with memory challenges. This session promises valuable insights that can shape the future of memory care practices.

Payden Dowling, Vice President of Clinical Strategies, HealthPRO Heritage Target Audience: All members

606: PRACTICAL DE-ESCALATION STRATEGIES & MANAGING MENTAL HEALTH NEEDS OF RESIDENTS Join Amy Reeder to review common behavioral health conditions and knowledge of how to obtain an accurate behavioral health diagnosis. Learn how your accurate assessment & care planning steps assist in the management of behavioral symptoms, including de-escalation strategies, as well as mitigation of conflicts.

Examination of resources available to assist in management of behavioral conditions will help ensure a safe and supportive environment for both residents and staff.

Amy Reeder, Behavioral Specialist, Center of Excellence for Behavioral Health in Nursing Facilities (COE-NF) Target Audience: All members

607: NURSING FACILITY REGULATORY UPDATES & FEEDBACK RESULTS FROM MDH Join MDH’s HRD for updates on all things survey, complaints, top issues, and recent IJ challenges. We’ll review ins, outs, proactive strategies and solutions. Last, we’ll discuss the analysis of our first year of survey feedback questionnaire responses: pros, cons, and possible trends.

Sarah Grebenc, Ombudsman Specialist, Health Regulation Division, MDH Maria King, RN, Executive Manager–Federal, Health Regulation Division, MDH Target Audience: Skilled Nursing Facility/Nursing Facility

608: COLLABORATIVE SYSTEMS CHANGE—HRD’S APPROACH TO SYSTEMIC CHANGE & IMPROVED OUTCOMES Join us to learn about HRD’s Collaborative Systems Change Program. There are now steps and established space outside of the regulatory process to reveal systemic barriers to compliance, engage in collaborative learning, enhance engagement with all voices, and move LTC toward health equity and improved outcomes.

Catherine Lloyd, Senior Health Program Manager, Health Regulation Division, MDH Susan Winkelmann, JD, Assistant Division Director, Health Regulation Division, MDH Target Audience: All members

FOOD OPTIONS AT CONVENTION & EXPO Minnehaha Café | Sunday–Thursday, 7:00 AM–10:00 PM Classic all-American restaurant serving up crave-worthy favorites.

The PROMENADE restaurants | Open daily 11:00 AM • Gambler’s Grille: Burgers, onion rings, drummies, nachos, and more • Fusion Noodle Bar: Big bold flavors of Pho, Pad Thai, Kung Pao, and more • Mystic Deli: Fresh salads, soups, sandwiches—perfect for a light lunch or late night bite!

MYSTIC STEAKHOUSE® | Sunday–Thursday, 5:00–9:00 PM Savor cuisine that’s a cut above. Enjoy superior cuts of prime aged heritage beef, savory seafood, and fine wines.

Caribou Coffee | Opens 7:00 AM Perk up with premium quality coffee, handcrafted espresso beverages, and mochas made with real chocolate Little Six Casino | Sunday–Thursday, 8:00 AM–11:00 PM A quick, free shuttle ride or a 1/4 mile walk away. Whether you’re craving our famous scratch-made pizza, a melt-in-your-mouth steak, or simply want to enjoy a beer, wine, or cocktail, you’ll find it at Little Six Restaurant.

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CARE PROVIDERS OF MINNESOTA

FREE LUNCH | TUESDAY | IN THE EXPO HALL A free lunch, sponsored by Care Providers of Minnesota Service Corporation, will be available in the expo hall, on Tuesday, 11:45 AM–1:15 PM. Enjoy your lunch while taking one more opportunity to meet with our valued business partners.

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WEDNESDAY, NOVEMBER 13—LEARNING SESSIONS 700–900

WEDNESDAY | 8:00–9:15 AM 701: A HOW-TO GUIDE TO MEANINGFUL END-OF-LIFE CONVERSATIONS You have the honor and challenge of walking alongside residents and families as they face difficult decisions related to end-of-life journeys.

On any given day, in any given moment, you may not feel prepared or equipped to have difficult conversations about a patient’s longterm prognosis or the challenges in their end-of-life journey. During this session, you will find out what your personal conversation style is, learn tips on how to start difficult conversations, and through modeling and role play, practice guiding each other through how to have conversations around end-of-life questions, scenarios, and decisions. Together, we will explore how to identify what barriers may be in the way of having conversations about death and dying. We will share the wisdom of our lived experience, as well as the fears we, ourselves, may have around these topics. You will become prepared to more confidently step into the opportunities to meaningfully support those around us.

Rev. Susie Putzke, Pastor, Board Member, End in Mind Project Tseganesh Selameab, MD, Board Member, End in Mind Project Jane Whitlock, End-of-Life Doula, Board Member, End in Mind Project Cathy Wurzer, Founder, Board Member, Journalist, End in Mind Project Target Audience: All members

702: Nursing facility rates & program updates from DHS DHS program staff will provide updates on a variety of topics pertaining to nursing facility funding, including the Medicaid rates for 2025. Discussion will include the transition away from the current case-mix system, loan program, critical access nursing facilities and the ECPN program, bed layaway and bed closure tips including the bed surcharge process, and common audit issues.

Kim Brenne, Audit Director (CCOA), Nursing Facilities Rates & Policy, DHS Target Audience: All members

703: PRIORITIZING MENTAL HEALTH—INTRODUCTION TO MENTAL HEALTH FIRST AID TRAINING In the realm of LTC, the importance of mental health awareness cannot be overstated. Nearly one in five adults grapple with mental health or substance use challenges. Thus, the impacts reach not only their personal lives but also their professional endeavors. With the added strains brought about by the COVID-19 pandemic, prioritizing mental wellness has become even more critical. Fortunately, the Mental Health First Aid movement is making significant strides in equipping individuals within LTC with the necessary skills to address these challenges effectively. In this session, we’ll delve into the specific ways this training can empower employees to better understand and support their own mental health, as well as that of their coworkers and the residents they serve. Together, let’s foster a culture of mental wellness and resilience within our LTC community.

Elaine Vandenburgh, Healthcare Education and Industry Partnerships Director, Minnesota State HealthForce Center of Excellence Target Audience: All members

704: MARKETING METRICS—HOW TO SET & MONITOR SALES TO REACH YOUR OCCUPANCY GOALS To reach your occupancy goals, how many leads do you need? How many tours? The answers to these questions are mathematically calculated using a growth plan that considers attrition, marketing channels, and sales conversion ratios. Come to this session and learn not only how to create a growth plan for your communities, but also learn the importance of sales staff staying in the sales zone to achieve your goals.

Peggy Scoggins, Owner/Consultant, Adept Senior Living Solutions Target Audience: Assisted Living Facility

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705: UNDERSTANDING THE ASSISTED LIVING SURVEY PROCESS Navigate the challenges of survey preparation and daily operations as we delve into practical strategies and best practices. Uncover a wealth of resources meticulously curated to aid you in enhancing your survey readiness and optimizing day-to-day functions. Join us to equip yourself with valuable knowledge, empowering you to navigate the regulatory landscape with confidence and efficiency.

Julie Dietz, VP of Community-Based Services, Senior Care Solutions Target Audience: Assisted Living Facility

706: THE FUTURE OF HEALTHCARE IS BRIGHT! LEARN HOW HOSA IS BUILDING THE HEALTHCARE WORKFORCE TALENT PIPELINE Learn the transformative power of Health Occupations Students of America–Future Health Professionals (HOSA–FHP) in shaping the future of healthcare education. Through interactive discussions and case studies, participants will explore how HOSA–FHP equips students with invaluable skills, fosters leadership, and cultivates a passion for healthcare professions. Discover how involvement in HOSA prepares students to learn, lead, serve, and innovate in the dynamic healthcare industry. Hear from HOSA student members, HOSA advisors, and HOSA industry supporters on how MN HOSA is working to empower the next generation of healthcare leaders.

Summer Hagy, State Advisor/Executive Director, MN HOSA–Future Health Professionals Jill Kortenhof, Ebenezer Workforce Development Consultant (Senior Care & Living), M Health Fairview Target Audience: All members

707: ARTIFICIAL INTELLIGENCE 101—AN INTRODUCTION TO AI & IT SECURITY CONCERNS Dive into the world of AI with our beginner-friendly introduction.

Perfect for newcomers, this presentation covers AI fundamentals, history, and applications across industries. Additionally, we address IT security in the age of AI, highlighting risks and practical strategies to protect your systems. Get up to speed on AI and secure your IT infrastructure in an AI-driven world!

Chris Blomquist, RN/BSN, QCP, Vice President of Clinical AI Strategy, DOVAXIS Bill Flatley, Vice President of Business, DOVAXIS Target Audience: All members

WEDNESDAY | 9:30–10:45 AM 801: HOW DO WE SUPPORT END-OF-LIFE JOURNEYS IN SENIOR CARE? Senior living facilities are tasked with supporting residents and their loved ones at the end of their lives. Unfortunately, nursing programs do not offer much in the way of education on this topic. LTC staff have an enormous amount of grief as a natural byproduct of their jobs. How do we support them with this? In this session, Jane Whitlock, an end-of-life doula, will share some of the things she has learned and implemented at Providence Place in the last three and a half years. Noel Lovas, the executive director, will share how he has (and still is) integrating this “unicorn program” into a highlyregulated medical facility.

Noel Lovas, LNHA, Executive Director, Providence Place SNF Jane Whitlock, End-of-Life Doula, Board Member, End in Mind Project Target Audience: All members

802: BETTER TOGETHER—A REVIEW OF THE SURGEON GENERAL’S ADVISORY ON THE EPIDEMIC OF LONELINESS & HEALING BENEFITS OF COMMUNITY CONNECTION Presently, there are several epidemics aligning with the current pandemic, together called “tandemics.” The Surgeon General and

CARE PROVIDERS OF MINNESOTA

WEDNESDAY, NOVEMBER 13—LEARNING SESSIONS 700–900 his advisory team have identified the epidemic of loneliness as having significant impact on whole person health and community infrastructure. As healthcare workers, it is imperative that we understand the epidemic of loneliness, the impact on health and well-being, and rise to the invitation and opportunities of engagement for individual and community connection.

Sandy McGurran, MSW, LISW, Regional Manager of Senior Housing Partnerships, AccentCare Fairview Target Audience: All members

803: ACHIEVING EXCELLENCE—INSIGHTS FROM AHCA/NCAL QUALITY AWARD RECIPIENTS An inspiring and informative panel will feature participants and awardees of the prestigious AHCA/NCAL Quality Award Program.

You will experience a unique opportunity to hear firsthand accounts from LTC colleagues who are in the process of navigating their journey to excellence using the Bronze, Silver, and Gold criteria questions. Our distinguished panelists will share their experiences, challenges, and the innovative strategies they employed to achieve superior outcomes in LTC. Kathy Dobson, LNHA, LALD, LSW, Vice President of Senior Services, Lakewood Health System Shauna Kapsner, LALD, Director of Education & Events, Care Providers of Minnesota Brielle Khalar, LALD, Executive Director of Operations, Ecumen Lakeview Commons Danna Potter, LNHA, LALD, LSW, Administrator, St. Otto’s Care Center Target Audience: All members

804: THE ONES WHO REALLY CARE—LESSONS LEARNED AFTER 250 TALKS WITH HEALTHCARE HEROES Working as a healthcare professional is very difficult. It’s one of the most challenging, yet rewarding professions in history.

The exceptional skills, levels of commitment and compassion demonstrated daily are invaluable and should be shared. Even though the last few years have provided additional hurdles, there is still hope. With over 250 workshops for healthcare professionals since November of 2021, let’s get excited to learn life-changing stories that cover strategies about personal wellness, communication, culture, leadership, relationships, and professionalism. This session will leave you feeling refreshed and ready to continue to serve Minnesota’s aging population.

Scott Savor, Professional Speaker & Leadership Consultant, Uncommon Competitor Target Audience: All members

805: HOW TO TAKE YOUR ASSISTED LIVING SURVEY FROM GOOD TO GREAT MDH staff will walk you through the steps to improve the quality of your assisted living survey experience and achieve great results. This session will explain waivers and the reconsideration process tools providers may utilize when they do not get the desired survey result.

Amy Hyers, RN, Regional Operations Manager, State Evaluation, MDH Daphne Ponds, State Executive Operations Manager, Office of Health Facility Complaints Director, Health Regulation Division, MDH Target Audience: Assisted Living Facility

806: REIMBURSEMENT EXCELLENCE—NAVIGATING PDPM IMPACT, FINANCIAL OPTIMIZATION & COMPLIANCE STRATEGIES In this session, participants will delve into the influence of PDPM on reimbursement strategies, equipping themselves with the knowledge to maximize financial outcomes. Through engaging discussions and practical examples, attendees will acquire essential tools and techniques for optimizing financial performance and

will develop insights into documentation and coding practices, enhancing reimbursement accuracy and ensuring compliance with regulatory requirements.

Anna Olinger, LSW, LNHA, Consultant, Senior Care Solutions, Inc. Michelle Stober, RN, BSN, Consultant & CEO, Senior Care Solutions, Inc. Target Audience: Skilled Nursing Facility/Nursing Facility

807: UNLOCKING THE POWER OF AI—A HEALTHCARE PROFESSIONAL’S GUIDE TO TRANSFORMERS Explore the future of healthcare with our guide to AI and transformers. This session simplifies complex AI concepts. Learn how transformers revolutionize resident care, streamlines tasks, and supports decision-making. With a focus on understanding how transformers work, you’ll gain a solid foundation to leverage these tools effectively. Join us to unlock AI’s potential and transform your practice!

Chris Blomquist, RN/BSN, QCP, Vice President of Clinical AI Strategy, DOVAXIS Bill Flatley, Vice President of Business Development, DOVAXIS Target Audience: All members

WEDNESDAY | 11:00 AM–12:15 PM

901: HOW TO HELP PEOPLE FIND PRIDE WITH MOTIVATIONAL INTERVIEWING People tell others about who they were and what they did in the past, with pride. If they pushed themselves with pride when they were in college or when they started their job, why not now? We will discuss how to use active listening and open-ended questions to understand how motivation changes for others and ourselves.

Discover how changing purpose, pride, and motivation with SMART goals can help achieve a more fulfilling life.

Skylar Matter, Wellness Coordinator, Shorewood Senior Campus Sheila Walsh, Wellness Director, Shorewood Senior Campus Target Audience: All members

902: BUILDING BRIDGES—LEADERS CHAMPIONING DIVERSITY This session offers actionable strategies for promoting diversity, equity, and inclusion (DEI) within care settings. We’ll empower providers with the skills to deliver culturally-competent care and cultivate inclusive environments. Through case studies, group discussions, and interactive exercises, attendees will learn how to identify and address biases, promote cultural competency, and create inclusive care environments. By the end, participants will leave inspired to create environments that celebrate diversity and promote equity for all.

Travis Wehrenberg, Business Development & Diversity Specialist, Align Senior Care Consulting Target Audience: All members

903: LET’S TALK ABOUT AGEISM IN LTC Research from the National Center to Reframe Aging tells us that when we expand the public’s accurate understanding about aging, society will improve its attitude, value older adults as equal members of our state, and increase supports for the systems needing to change. Leaders in settings that serve older adults have an opportunity to lead transformation in how their communities value and view aging. In this session, you will hear how changes in language, including the way we communicate about aging, can contribute to the breakdown of an institutional culture.

Dr. Jane Pederson, Chief Medical Quality Officer, Stratis Health/Superior Health Quality Alliance Adam Suomala, Executive Director of the Minnesota Leadership Council on Aging, Minnesota Leadership Council on Aging Target Audience: All members

CARE PROVIDERS OF MINNESOTA

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WEDNESDAY, NOVEMBER 13—LEARNING SESSIONS 700–900 904: STRATEGIC PRICING IN SENIOR LIVING—FORECASTING, MARKET DEMANDS & EFFECTIVE STRATEGIES In this engaging discussion, we will delve into the intricacies of pricing strategies, equipping attendees with the knowledge and tools needed to optimize pricing structures in alignment with market demands.

Explore proven forecasting techniques that leverage market insights, demographic trends, and industry benchmarks. You’ll be guided through the dynamic interplay of supply and demand that will enable you to set competitive and sustainable pricing models. Learn innovative strategies to strike the right balance between affordability and profitability while meeting the diverse needs of residents and their families. From tiered pricing structures to value-added services, discover approaches that resonate with your target market and foster long-term financial success.

during the most challenging of times.

905: THE TRUSTED LEADER During this critical time of massive turnover, healthcare professionals must utilize every resource to build a healthy work culture, retain staff, and foster leadership for the future. Being a leader during tumultuous times is not easy. This session provides a road map of what leadership looks like when you lead from a foundation of trust. Attendees will be guided on key methods that will allow the leader to not only stay the course, but to foster trust and inspire staff to find their voice. The power of trust is what will separate an organization from the rest even

Richard Skibsted, Senior Industrial Hygienist, MNOSHA, Minnesota Department of Labor & Industry Michelle Smith, Safety Consultant Principal, Workplace Safety Consultation, Minnesota Department of Labor & Industry Emily Tintes-Schiwal, Senior Industrial Hygienist, MNOSHA, Minnesota Department of Labor & Industry Breca Tschida, MSPH, CPE, Industrial Hygienist/Ergonomics Program Coordinator, Minnesota OSHA Consultation, Minnesota Department of Labor & Industry Target Audience: All members

Sue Hillstad, Director of Relational Sales & Analytics, Ecumen Melissa Kirchhoff, LALD, Principal Consultant, Adept Senior Living Solutions Target Audience: Assisted Living Facilities

Lynn Fossen, RN, VP of Consulting, Advanced Health Institute Target Audience: All members

906: How to finance additional homes with less cash This session will review how you can grow the number of homes under your umbrella through numerous lending programs. Discussion will include conventional business loans, SBA 7(a) loans, and SBA 504 loans.

Learn the features and benefits of each product and why one may or may not be better than another based upon your circumstances.

Shep Harris, Senior Loan Officer/Head of Senior Care Lending, Live Oak Bank Target Audience: All members

907: MNOSHA UPDATE 2024 Don’t miss this overview of the inspection process, types, and priorities for Minnesota OSHA in LTC. Analysis of inspection data for the year will be explained, including the most frequently cited standards. Requirements of the ergonomics and safe patient handling statutes will also be examined.

We take care of you so you can better care for your community.

Mendota Heights | Owatonna Rushford | Worthington askltc@sterlingltcrx.com | 877.340.4450 sterlingltcrx.com 31

CARE PROVIDERS OF MINNESOTA

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NATIONAL QUALITY AWARD RECIPIENTS

CONGRATULATIONS 2024 QUALITY AWARD RECIPIENTS Congratulations to Care Providers of Minnesota members who were recipients of the American Health Care Association/National Center for Assisted Living 2024 Quality Awards: Bronze—Commitment to Quality • • • • • • • • • • • • • • • • •

Aicota Health Care Center Arlington Place Assisted Living Autumn Glen Senior Living Chandler Place Chaska Heights Senior Living Ecumen Centennial House Ecumen Lakeshore Ecumen Lakeshore-The Shores Ecumen North Branch Ecumen North Branch Assisted Living Ecumen Prairie Lodge Ecumen Seasons at Apple Valley Ecumen Seasons at Maplewood Elk River Senior Living Good Samaritan Society-Albert Lea Good Samaritan Society-Battle Lake Good Samaritan Society-Bethany

• • • • • • • • • • • • • • • • •

Good Samaritan Society-Hidden Creek Good Samaritan Society-Howard Lake Good Samaritan Society-Pine River Good Samaritan Society-Westbrook Highland Senior Living Community Karlstad Senior Living La Crescent Health Services Lakeview Senior Living Apartments Oak Terrace Assisted Living of N Mankato Oak Terrace Senior Living of Jordan, LLC Oak Terrace Senior Living of Le Sueur, LLC Old Main Village Ridge View Estates Assisted Living St. Anthony Health & Rehabilitation Sterling Park Senior Living Community The Lodge-Stillwater Whitefish at the Lakes

Silver—Achievement in Quality • • • •

Good Samaritan Society-Jackson Pierz Villa The Residence at North Ridge The Villas at Brookview

In October, members will be presented with their award at AHCA/NCAL’s Convention & Expo in Orlando, Florida.

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