Cape Cod 5 Quick Start Guide 1. ACCESS YOUR ACCOUNT ENROLLING IN ONLINE AND MOBILE BANKING
CAPE COD 5 VISA® DEBIT CARD
To enjoy the benefits of Cape Cod 5’s Online and Mobile Banking, you’ll first need to be enrolled. You can complete this process on your own using a computer or mobile device, or you can ask us for assistance in one of our Banking Centers or through our Customer Service Center at 888-2254636.
Your debit card is activated and ready for use anywhere Visa® is accepted and at ATMs worldwide. To request a debit card, please call our Customer Service Center at 888-225-4636. See page 4 for more details.
Instructions for New Customers to Enroll in Online or Mobile Banking go to www. capecodfive.com/enroll
Call 888-333-0555 with your account number and authentication information to access your account via Telephone Banking.
Already enrolled in Online or Mobile Banking? Simply complete a first-time login process when accessing the upgraded systems for the first time. You will automatically see your new account(s) in the Dashboard once signed in. www.capecodfive. com/logging-first-time
TELEPHONE BANKING
CHECKS If requested, your checks have been ordered and will arrive within 7-10 business days. If you would like to order checks for your account, please call our Customer Service Center at 888-225-4636.
Assistance Getting Started We have created a number of online resources to help you get started. Watch videos and access step-by-step guides for logging in and using the upgraded app at www.capecodfive.com/online. As always, our team is here to help! Contact us at 888-225-4636 or by using the Messages feature in Online or Mobile Banking.
HELPFUL HINT Cape Cod 5’s routing number is 211371078.
2. START USING YOUR ACCOUNT SWITCHING YOUR ACCOUNT TO CC5 IS EASY WITH CLICKSWITCH™. VISIT CAPECODFIVE.COM/SWITCH TO LEARN MORE. DEPOSITS
PAYMENTS
Direct Deposits — Set up your recurring deposits (paychecks, pension and Social Security payments, etc.) to be credited directly to your account. You can find a form to give to your employer for payroll checks at capecodfive.com/ welcome.
Bill Pay — Once you have signed into Online Banking, click on the Payments tab to send payments to businesses and people. It’s secure, and there is no charge for this service. See page 3 for more details.
Mobile Deposits — Deposit checks from your mobile device using Cape Cod 5’s mobile app. See page 3. Banking Centers — Visit one of our convenient Banking Centers. See back cover or capecodfive. com/locations. ATM Deposits — Deposit cash or checks at one of Cape Cod 5’s convenient ATM locations, which can be found on the back cover or at capecodfive.com/locations.
Debit Card — Make purchases wherever Visa® is accepted and withdraw cash from ATMs worldwide. Use Apple Pay®, Google Pay™ and Samsung Pay® to make purchases in-store or in-app with your compatible device. See page 4 for more details. Electronic Payments — Provide routing and account numbers to any businesses with whom you have recurring electronic payments.
3. C LOSE YOUR PREVIOUS ACCOUNT Download a form to send to your former bank from capecodfive.com/welcome.
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