ng About Securing a New Supplier for your Business?
About Securing a New Supplier for your Business?
5 Questions to Ask Yourself – and your Potential Supplier
ByDianeAmato
If you ’ ve owned a business over the last five years or longer, you may be getting a sense of déja-vu: once again, small- and medium-sized businesses in Canada are facing supply chain challenges Tariffs, geopolitical conflicts, climate change, labour shortages and cyber-attacks are all causing disruption today, and contributing to the notable 19% of B2B buyers who state they are currently struggling with supplier relationships Such challenges can result in a shortage of materials, increased costs or delayed deliveries
In response to past disruptions, many Canadian companies have adjusted their supply chain strategies –bringing on local suppliers, holding more inventory and expanding their network Is it time for your business to pivot? If you ’ re thinking of changing or adding suppliers, there are a few factors to keep in mind Here are questions to ask yourself – and new potential suppliers – to help guide your conversations and support a smooth transition to a more resilient supplier approach.
If you ’ re thinking of switching from an existing supplier, its important to evaluate how bound you are by current relationships Here’s what to examine before making any decisions:
Existing long-term contracts that may be difficult or expensive to break
Exclusivity clauses that could prevent you from taking your business elsewhere
Custom-built systems, such as proprietary technology or co-developed solutions – that tie you to your current supplier
Specialized or optimized equipment to align with your current supplier, which may require you to retool should you switch
Knowing the “what ifs” is vital before making any business decision, and the same holds true if you ’ re thinking of switching suppliers The following are considerations to keep in mind:
Reputational risk
Your business is built on your reputation, and the conduct of your suppliers plays a role in how you are perceived to your customers and other stakeholders If a supplier’s ESG, labour or privacy policies dont meet your standards – or your customers’ expectations – your reputation could take a hit
Loss of relationship capital
Strong supplier relationships aren’t built overnight and over time you build goodwill – goodwill that could translate to flexibility, favours and problemsolving during challenging situations Keep in mind, however, that a new supplier will likely be eager to win your business When you switch to a new partner, make sure they are willing to above and beyond for you and could fulfill your needs if things don’t go as planned
Unproven quality
When bringing a new supplier on board, you won’t be familiar with the quality of the product or the service they’re delivering Consider asking for samples or mockups so you can test before you buy
Cyber Risk
Suppliers can be a weak link in your cybersecurity chain If their practices arent up to standard, your business may be exposed to breaches, data loss or operational disruptions It’s essential to ensure any new partners meet your cybersecurity and asset protection expectations
Loss of Competitiveness
Expanding your supplier base may inadvertently level the playing field with competitors –especially if you end up relying on the same vendors Consider how this move could impact your ability to differentiate, and what your new competitive edge will be.
3.Howlongcanwemanagewithourcurrentsupplier?
A recent RBC poll found that 70% of respondents confirmed they are now paying more to their suppliers in light of tariffs Before shifting away from a supplier relationship that works, take some time to understand the impact of staying the course Here are some questions you’ll want to answer:
Even if their prices have gone up, is it still in your best interests to continue working with your current supplier, especially if you have a great relationship? Can you manage with higher costs over the short-term? What if costs stay elevated over a longer term?
What are the external factors driving up costs? Would you face the same cost increases with another supplier?
Are there ways you can adjust your product line to accommodate cost increases?
Adjusting your supplier network may not be as easy as flicking a switch As you consider making a change, evaluate whether you have established supplier onboarding practices that can make for a seamless transition If not, will you face delays in receiving deliveries and processing inventory?
Also, consider whether you have the technology and processes lined up that make it easy for a new supplier to work with you
If they face obstacles, they may not want to continue the relationship
5.Howdiversifieddowewanttobe?
What’s your game plan? Are you thinking of adding to your roster of suppliers, or simply replacing the ones that aren’t working for you? Diversifying your supplier base can bring both upside and complexity
For instance, adding more suppliers can help you hedge against disruption. A robust supplier base can even offer negotiation leverage – if suppliers know they’re not the only ones being considered for a job, they may trim prices or offer other perks to gain your business
On the other hand, do you have capacity to manage more relationships? Will it be more difficult to maintain alignment with your standards and values if you have more suppliers to manage?
Fivequestionstoaskpotentialsuppliers
To make an informed decision about adding new suppliers to your network, you want to learn as much as you can about them Here are five questions to ask potential suppliers that can help you determine if they’re a good fit for your business:
1. Who are your suppliers?
You want to have a good sense of their supply chain – and the confidence that they have a good handle on their full roster of suppliers
2. What are your ESG and sustainability practices – and how do your suppliers uphold them?
Do they have a supplier code of conduct in place that helps align their suppliers to their values? Further to this, how do they track for ethical sourcing and labour standards?
3. How do you handle disruption?
Ask if they have experienced disruption in the past and how they have handled it You also want to understand how well-thought-out their contingency plans are
After all, just as you have to be nimble to accommodate disruption, you need your suppliers to be able to adapt too Assessing their ability to adjust to changing conditions and customer needs is an important step
4. What cybersecurity and loss prevention practices do you have in place?
Cybersecurity and physical asset protection is a big risk in supplier management – suppliers often have access to sensitive financial and business information, never alone your goods and future inventory Weak links in their systems could give criminals a way into your business
To that end, be sure to ask about their IT safeguards and employee training Also, find out if they have been breached in the past If so, how did it happen, how did they handle the incident it and what measures have they put in place to mitigate future risk?
5. What are your payment terms and contractual obligations eg insurance?
You may be enjoying favourable terms and rates with your long-standing suppliers All suppliers are different, and it pays to understand the potential supplier’s financial terms and conditions While negotiation hasn’t started at this point, ask them to share their base-line payment terms, insurance, shipping practices, and other processes that will affect receiving your product on-time and above board
References can help you determine the quality of a supplier’s product and service By speaking with other customers, you can learn best practices and tips for optimizing the relationship
Your suppliers are vital to the success of your business Evaluating your current relationships –in light of tariffs, the geopolitical landscape and climate impacts – can help you continue meeting demand and the expectations of your customers
This article was originally published on RBC’s My Money Matters blog
Empowering Canadian Businesses Forward
In an exclusive interview with CanadianSME Small Business Magazine, Justin Lam, Executive Vice President of the Business Operations Group at Canon Canada, discusses how Canon is helping Canadian SMBs navigate the evolving business landscape With a career spanning over 20 years, Justin shares how Canon’s expanded offerings, including innovative IT solutions and flexible leasing programs, are empowering businesses to streamline operations and adapt to the digital-first economy.
He highlights the company’s deep commitment to supporting local businesses with secure, efficient, and cost-effective solutions, underscoring Canon’s shift from being just a hardware provider to a comprehensive business solutions partner Justin Lam is the Executive Vice President of the Business Operations Group at Canon Canada Inc , where he plays a pivotal role in steering the company ' s strategic initiatives across sales, marketing, and service operations
Interview by SK Uddin
Justin Lam
With over two decades of experience at Canon Canada, Lam has been instrumental in expanding the company ' s offerings and reinforcing its commitment to innovation and sustainability Justin also offers valuable advice on how SMBs can leverage these innovations to drive long-term success and resilience
Canon Canada is committed to addressing the evolving needs of Canadian businesses One way were doing this is by expanding our portfolio of services
Innovative workflow solutions like Payment Automation and Managed IT Services help companies digitally transform their business, whether that’s streamlining operations, enhancing data security, or reducing manual workloads
What sets Canon Canada apart is our deep understanding of the Canadian market For more than 50 years, we ’ ve combined Canon’s worldclass technology with localized service and support. We have a reputation for reliability and innovation. Our solutions integrate seamlessly with existing office workflows, allowing businesses to stay focused on growth, not infrastructure or paperwork Canon isn’t just a printer and camera company; we ’ re a trusted business partner ready to help Canadian companies adapt, automate, and thrive in today’s digital-first economy
Many Canadian businesses are hesitant to invest heavily in IT infrastructure as their company grows and adapts Small and medium-sized businesses need reliable, flexible solutions that offer enterprise-level performance without the financial risk or operational burden of building a large inhouse IT team
Almost every Canadian business must manage confidential customer information. Keeping clients’ records – as well as your company ’ s data –secure is a high priority
Canon Complete addresses this challenge with a cost-effective, all-in-one managed IT solution designed specifically for small to medium-sized businesses It includes 24/7 monitoring, cybersecurity, cloud backups, help desk support, and proactive maintenance
Businesses get the protection and performance they need without overcommitting their budget or internal resources
We discovered that some small businesses in need of a reliable copier are often reluctant to commit to a long-term lease, especially in uncertain or rapidly changing times To address this unease, Canon introduced the Flex Lease Program, a more flexible option built specifically for small and medium-sized businesses
Businesses enjoy access to trusted Canon copier technology at a lower monthly cost, with only a 12-month minimum commitment After the first year, they have the flexibility to opt out, without penalties. We wanted a program that allowed businesses to adapt as their needs evolve.
Canon Canada’s launch of a new uniFLOW Online data centre means all print and scan data now remains securely within Canada’s borders and is compliant with federal and provincial privacy regulations uniFLOW offers end-to-end encryption, zero-trust architecture, and 24/7 uptime
Through our partnership with the Canadian Federation of Independent Business (CFIB), independent and small-to-mid-sized businesses gain access to preferred pricing across Canon’s Corporate Partner Program, free business health checks, and dedicated Canadian support through Canon’s local service teams CFIB has more than 100,000 members, and we are excited to help them uncover solutions that serve their needs today and may even help them grow in the future
Canon Canada wants to elevate its role from equipment provider to strategic partner We are invested in your success We are committed to providing businesses with secure, efficient, budget-conscious solutions backed by local support
Canon has long been known for its expertise in imaging and document management, and that foundation has evolved into robust software and IT solutions
Our commitment to helping businesses work smarter has always gone beyond hardware it’s about enabling end-to-end workflows that are secure, efficient, and scalable
Start small but start now Automate repetitive tasks, secure your data, and consider managed IT services that let you scale without overstretching your internal teams
Today, we ’ re delivering on that promise through proven solutions like uniFLOW Online, Payment Automation, and Canon Complete Managed IT These offerings are already helping customers streamline operations, reduce IT strain, and improve security Through personalized consultations, real-world demos, and performance-backed case studies, we ’ re showing how Canon continues to deliver practical, integrated solutions for the digital-first business landscape
After more than 20 years at Canon Canada, one constant has stood out: the businesses that thrive are those that adapt early, not react late For small and medium-sized businesses navigating digital transformation, my advice is to view technology not as a cost, but as an investment in future resilience.
Digital transformation isn’t just about upgrading hardware or adopting new software it’s about rethinking how your business operates, serves customers, and stays secure
Second, lean on trusted partners You don’t have to do this alone Partnering with companies that understand your needs especially those who offer local support and deep knowledge of the Canadian market can make a meaningful difference in your transformation journey
Lastly, focus on the customer experience As markets evolve, the most resilient businesses are those that continue to deliver value efficiently and securely, regardless of external pressures.
Canon Canada is proud to support Canadian SMBs with the tools, expertise, and guidance they need to evolve confidently Your resilience starts with the right strategy and the right partners to help get you to where you want to be
To learn more about Canon’s workflow solutions, visit canon.ca/business.
Disclaimer: The views and opinions expressed in this interview are those of the guest and do not necessarily reflect the official policy or position of CanadianSME Small Business Magazine. This content is provided for informational purposes only and should not be considered business advice
Top Canadian Startups to Watch in 2025
By Kripa Anand
Canada's startup scene remains a global center of diversity, creativity, and explosive expansion By 2025, Canadian startups will be recognized for their innovative approaches to sustainable manufacturing, artificial intelligence (AI), fintech, and healthcare technology This article highlights some of the most exciting initiatives that are altering technology and business in Canada
Fintech:PoweringFinancial Transformation
Due to strong investor support and the growing demand for digital financial solutions, Canada's fintech industry is poised to enter an era of unprecedented expansion. Given the industry's potential for innovation and scalability, Canadian fintech firms raised a substantial amount of capital and established significant partnerships in 2024 alone
Baseline Financial: Based in Toronto, Baseline Financial is a startup that is transforming lending for private real estate Baseline, founded by Shaye Wali, Jonathan Keebler, and Sergio Santinelli, provides a comprehensive loan management system that combines investor management, loan origination, servicing, and point-of-sale functionality.
Baseline raised $2 2 million in 2024, setting itself up for faster expansion in the private loan sector Its platform is unique in Canada's fintech landscape since it simplifies operations for private lenders
Loop: Founded in 2015 and headquartered in Toronto, Loop provides small and medium-sized enterprises (SMEs) with the resources they need to manage currency exchange, treasury operations, and cross-border payments As evidence of Loop's dedication to simplifying international finances, the Loop Global Visa Card, Canada's first corporate credit card created especially for SMEs, was introduced in 2024 Loop is positioned as a major innovator for Canadian companies navigating international markets, having raised $6.4 million in 2024.
Nmbr: Launched in 2023, Nmbr offers payroll solutions powered by APIs specifically designed for the Canadian market By handling the intricacies of payroll laws, its precision tax engine guarantees compliance in every country By 2025, with $7 6 million in seed funding, Nmbr aims to power a sizable percentage of Canada's payroll products, revolutionizing payroll administration nationwide
Startup Ecosystem
Quickly: Another financial disruptor is Quickly, which focuses on Early Payment Platforms (EPP) for small and medium-sized businesses. Quickly was established in Calgary in 2022, raised $10 million in a seed round in 2023, and has since increased its customer base by 500% Quickly's 2024 integration with Sage Intacct considerably simplifies financial processes for construction companies, establishing it as a major player in the fintech industry
TechandSustainability:Buildingthe Future
Canada’s technology sector continues to evolve rapidly, with startups leading advancements in key areas, including advanced manufacturing, artificial intelligence (AI), clean technology and sustainable innovation These emerging companies are helping to drive economic diversification, attract global investment, and strengthen Canada’s position as a competitive player in the global technology landscape
Mosaic Manufacturing: Based in Toronto, this company is a pioneer in scalable additive manufacturing Mosaic has received $28 million in equity expansion capital, and its automated 3D printing solutions are transforming supply chains by producing polymer parts locally and on demand. The company ' s strategy generates robust, future-ready economies and promotes sustainability.
Adaptis: The Toronto-based company Adaptis addresses the pressing need to reduce greenhouse gas emissions from buildings, which account for nearly 30% of Canada's total emissions An AI platform developed by Adaptis enables architects, asset managers, and real estate owners to evaluate and optimize a building's carbon emissions throughout its lifecycle Adaptis demonstrated the impact of tech-driven sustainability in 2024 by assisting in the diversion of over 6,000 tonnes of waste and the avoidance of over 108,000 tonnes of carbon emissions.
TryCycle Data Systems Inc : An innovator in digital health with headquarters in Ottawa, TryCycle Data Systems Inc promotes fundamental human interactions in the medical field TryCycle, which has experienced a roughly 800% increase in sales over the last three years, offers solutions that enhance health outcomes and improve access to treatment for communities, at-risk populations, and healthcare professionals.
Significant success stories, such as Shopify, Hopper, and Wealthsimple which have become global leaders in e-commerce, travel, and digital banking, respectively also support Canada's startup scene For example, Shopify, currently valued at $97 billion and serving over 1 million merchants globally, demonstrates that Canadian companies are capable of competing and succeeding on the global stage
In 2025, the Canadian startup scene is expected to be characterized by its dedication to global ambition, diversity, and innovation In addition to meeting essential market demands, these startups whether in fintech, sustainable manufacturing, digital health, or artificial intelligence are laying the groundwork for Canada to become a global leader in both technology and entrepreneurship in the future.
Your role in staying updated is integral to our shared mission of fostering a community of innovators CanadianSME Magazine is a valuable treasure trove of entrepreneurial knowledge Click here to subscribe to our monthly editions for updates on Canadian businesses Follow our handle @canadian sme on X to remain updated on all business trends and developments Your support is crucial to our mission.
Disclaimer: This article is based on publicly available information intended only for informational purposes CanadianSME Small Business Magazine does not endorse or guarantee any products or services mentioned. Readers are advised to conduct their research and due diligence before making business decisions
Scaling Smarter with Sage Intacct: How Small and Medium Enterprises Can Grow
with Confidence
For Canada’s small and medium enterprises (SMEs), growth has always come with a price: complexity As operations expand across regions, entities, and revenue streams, managing finances becomes less about bookkeeping and more about orchestration. And for many, legacy tools simply can’t keep up.
That’s where Sage Intacct enters the picture It is a cloud-native financial management platform designed to help SMEs scale efficiently while staying agile and in control With automation, real-time insights, and multi-entity support at its core, Sage is equipping finance leaders with the systems they need not just to grow, but to grow smart
The Case for Cloud: Automating What Slows You Down
Financial leaders at SMEs often wear multiple hats. Between overseeing cash flow, reporting to stakeholders, and keeping audits in check, there’s little room for manual tasks like invoice entry or spreadsheet consolidation Sage Intacct was built with this reality in mind
Its automation features span accounts payable, receivable, and the general ledger, dramatically reducing the time spent on repetitive, low-value work With Sage’s Intelligent General Ledger, teams can cut close times by more than 60 percent, freeing up time for strategic planning and data analysis.
For fast-moving businesses, that kind of efficiency isn’t a nice-to-have It’s a competitive advantage
Seeing Clearly: The Value of Real-Time Visibility
In business, decisions are only as good as the data behind them And for many SMEs, static, outdated reports remain a stubborn obstacle Sage Intacct changes the game by delivering real-time financial visibility across the organization
Dashboards are fully customizable, offering dynamic, multi-dimensional insights into everything from project profitability to department-level spend Leaders can drill down into the details or zoom out to spot trends without waiting on monthly reports or IT support
That kind of access isn’t just empowering It’s essential for companies navigating rapid growth, evolving customer needs, or volatile market conditions
Built to Expand: Simplifying MultiEntity Growth
For SMEs expanding into new markets or operating across business units, managing multiple entities can quickly become a logistical headache. From inter-company transactions to currency conversions and consolidated reporting, what once was simple becomes sprawling
Sage Intacct tackles this with native multi-entity and multi-currency capabilities New entities can be spun up in minutes Consolidations happen automatically Inter-entity eliminations are built in, not patched on
The result is that finance teams gain the scalability they need to support expansion without losing control or visibility Growth becomes manageable, not overwhelming
Connected Finance Through Integration
As businesses grow, their technology ecosystems evolve Payroll systems, CRMs, billing tools, and inventory software all come into play. Sage Intacct doesnt try to be everything. Instead, it connects everything
Through its extensive marketplace, Sage offers plug-and-play integrations with tools like Salesforce, ADP, HubSpot, and Avalara Built-in modules such as project accounting, subscription billing, and planning can be added as needed without costly rebuilds or disruptions
It is a modular approach that meets companies where they are and grows with them
Governance Without the Headaches
For many growing SMEs, financial maturity also means higher expectations from auditors, investors, and regulators Sage Intacct provides peace of mind with enterprise-grade security, robust audit trails, and role-based access controls
It is also the only financial management solution preferred by the American Institute of Certified Public Accountants (AICPA), a stamp of credibility that resonates with finance professionals across North America
In other words, Sage Intacct doesn’t just help businesses move fast It helps them move smart
A Business Case That Writes Itself
Of course, all this capability means little if it doesn’t deliver real ROI On that front, Sage Intacct makes a compelling case
Customers have reported a 250 percent return on investment, with most seeing payback in under six months Month-end close times are cut in half Teams save hundreds of hours through automation. And with clearer insight into costs, margins, and performance, businesses are better positioned to make profitable decisions.
That is more than a technology upgrade It is a strategic transformation
The Bottom Line: Grow Boldly, Operate Intelligently
For small and medium enterprises, growth no longer must come with growing pains With Sage Intacct, companies gain a financial platform that is built for speed, flexibility, and insight, all without compromising control
In a landscape where agility and efficiency often determine success, Sage is helping Canadian businesses scale smarter and lead with confidence
Sponsoredby:
Disclaimer: This article was submitted by an external contributor or organization for informational purposes only The views expressed are solely those of the author and do not reflect the views of CanadianSME Small Business Magazine We do not guarantee the accuracy of the content or endorse any products or services mentioned Please conduct your own research before making business decisions
ImageCourtesy:BrightHR
As Canadian small businesses embrace digital tools, outdated HR systems may be the hidden barrier holding them back.
From accounting software to AI-powered customer service, Canadian small and mediumsized businesses (SMEs) are dialed in on digital transformation, and for good reason
The efficiencies are clear: faster workflows, people management processes, fewer errors, and data that helps you grow
But while most business owners are investing in front-end innovation, many are still running their HR operations manually on spreadsheets, PDFs, and filing cabinets That’s not just an efficiency problem; it opens them up to legal liabilities
Digitalby Default: WhyYourHRFunctionCan’t
The truth is, your people processes are just as critical to business success as your marketing funnel or POS system. When you keep HR manual, you ' re not just wasting time, you ’ re introducing risks like employee claims, compliance failures, and costly fines
You're also slowing down your growth and missing out on powerful opportunities to build a more resilient business
The hidden cost of staying manual
It’s tempting to postpone automating HR admin when things are “working fine ” But inefficient systems tend to snowball behind the scenes
Manual timesheets lead to payroll errors Vacation requests get buried in emails Employee contracts and policy documents are hard to find when you need them most
And if you ' re still relying on memory or sticky notes to track employee issues, you ’ re one missed detail away from a costly mistake
These aren't small inconveniences; they’re operational blind spots that can damage compliance, employee morale, and your ability to scale
HR software: A digital foundation for small business growth
Worried about the optics? Remember: digital HR tools aren’t about policing your team They’re about giving them the tools to succeed By simplifying and automating the most timeconsuming HR tasks, modern software helps everyone work smarter Its a win-win for all parties involved
Need to onboard a new hire? HR software lets you send contracts, policies, and welcome packs in just a few clicks Sick day request? Logged instantly and stored securely Want to check who’s scheduled to work next weekend? Pull it up on your phone in seconds
This kind of accessibility and control is a game changer, especially for SMEs juggling lean teams, remote work, and shifting regulations
Stay compliant without the headache
Employment law changes fast, and if you ’ ve tried to keep up on your own, you know how tricky it can be From ESA rules to mandatory health and safety requirements, one small oversight can put your business at risk.
That’s where having HR support comes in handy. Beyond core HR functions, the right platform gives you expert advice, compliance insights, jargonfree employment legislation support, and so much more
You'll even get templates tailored to your province or industry
Think of it as your digital compliance safety net
Built for businesses like yours
You dont need a full HR department to run a professional operation. Whether you have 5 employees or 50, the right HR software lets you manage with confidence without drowning in admin
And lets be honest: as your business grows, these systems become more than just nice to have They’re essential for keeping things running smoothly
Final thoughts
Canadian SMEs are already leading the charge when it comes to digital adoption But if your HR function is still stuck in the past, you might be limiting your potential without realizing it
The future of work is digital by default And when your HR operations are built to match, everything else runs better, from employee experience to legal compliance
It’s time to stop thinking of HR software as a luxury For modern small businesses, it’s just smart business
Disclaimer: This article was submitted by an external contributor or organization for informational purposes only The views expressed are solely those of the author and do not reflect the views of CanadianSME Small Business Magazine We do not guarantee the accuracy of the content or endorse any products or services mentioned Please conduct your own research before making business decisions.
Canadian SMEs Embrace Serverless Computing and AI Security for Scalable Secure Growth
By Sk Uddin
Serverless computing and sophisticated, AIpowered security are two cloud-driven developments that are transforming the landscape as Canadian SMEs accelerate their digital transformation These technologies are more than just catchphrases; they are vital resources for increasing productivity, reducing expenses, and protecting against increasingly complex cyber threats Here are some ways Canadian SMEs can utilize these advances to enhance resilience and sustain growth in 2025
Key Benefits for Canadian SMEs
Cost Efficiency: Conventional IT configurations require a substantial initial hardware investment and ongoing maintenance With a pay-as-you-go model, serverless computing eliminates these costs; companies only pay for the computing resources they use, thereby reducing the costs associated with idle servers
Businesses can launch apps using serverless computing, a cloud approach, without having to worry about maintaining the underlying servers or infrastructure. Instead, SMEs can focus on creating and enhancing their products, as cloud providers handle all the backend complexities
Automatic Scaling: Depending on demand, serverless platforms automatically modify resources Applications grow automatically without human intervention, ensuring uninterrupted operations and satisfied customers, regardless of seasonal fluctuations in transactions or sudden increases in internet traffic
Developer Productivity: Developers can focus on code and creativity by relieving them of the responsibility of server administration This gives SMEs a competitive edge by speeding up the time to market for new products and services
ImageCourtesy:Canva
Integration with Cloud Services: SMEs can create robust, data-driven workflows without complex infrastructure, thanks to serverless functions that seamlessly integrate with cloud databases, storage, and AI technologies.
Enhanced Security: The vulnerabilities associated with obsolete architectures are mitigated by the built-in security protections and compliance certifications that many modern serverless systems offer
ImpactontheRealWorld
By implementing serverless technology, Canadian SMEs have experienced significant reductions in IT overhead and productivity increases of up to four times in just one year These companies can seize fresh growth prospects while keeping strict cost and security controls by updating their infrastructure
Canadian SMEs are facing an increasingly perilous environment due to the growth of digital activities A small business's typical data breach now costs more than $100,000, while ransomware attacks have increased by 300% since 2020 Conventional security techniques are insufficient today
AIasaGame-Changer
Real-Time Threat Detection: AI-powered security solutions examine user activity and network traffic to spot irregularities and possible dangers instantly Cyberattacks can be contained and responded to more quickly thanks to this proactive approach
Automated Incident Response: Without human interaction, advanced systems can automatically isolate and eliminate risks, minimizing damage and downtime
Predictive Analytics: SMEs can patch vulnerabilities and keep ahead of attackers by using AI models that predict vulnerabilities before they are exploited.
Behavioural Analytics: AI can identify suspicious activity, including odd login patterns or data transfers, before they become breaches by learning typical user and system habits
Regulatory Compliance: With built-in compliance features, AI-powered security technologies frequently assist SMEs in meeting industry standards and Canadian data privacy legislation with minimal administrative work
DoableActionsforSMEs
Select cloud providers that offer automated backups and robust encryption: Regular, automatic backups and end-to-end encryption are essential for safeguarding confidential information and maintaining business continuity
Invest in staff training: One of the primary reasons for breaches remains human error Establishing a culture of security awareness requires regular cybersecurity training and the use of phishing scenarios to enhance awareness and prevent security breaches
Utilize Government Initiatives: Funding is available for SMEs to deploy cutting-edge cloud and security solutions through programs like the Canada Digital Adoption Program (CDAP)
In 2025, serverless computing and AI-powered security will be strategic necessities for Canadian SMEs, not only technological advancements Businesses can reduce infrastructure costs, increase productivity, and fortify their defences against cyberattacks by implementing these advancements
A more inventive, secure, and flexible company, prepared to thrive in the digital era, is the ultimate goal
Your role in staying updated is integral to our shared mission of fostering a community of innovators. CanadianSME Magazine is a valuable treasure trove of entrepreneurial knowledge Click here to subscribe to our monthly editions for updates on Canadian businesses Follow our handle @canadian sme on X to remain updated on all business trends and developments Your support is crucial to our mission
Disclaimer: This article is based on publicly available information intended only for informational purposes CanadianSME Small Business Magazine does not endorse or guarantee any products or services mentioned Readers are advised to conduct their research and due diligence before making business decisions
To meet evolving customer needs and enhance operational efficiency, Canadian merchants are embracing "phygital" shopping in 2025 a seamless blend of digital and physical experiences Digital methods are yielding quantifiable increases in revenue, consumer loyalty, and supply chain efficiency as the boundaries between online and physical commerce blur Here are some ways this hybrid approach is transforming Canadas retail landscape.
WhatisPhygitalShopping?
Phygital shopping is the fusion of the tactile, customized aspects of in-store shopping with the speed and ease of digital commerce. Retailers are combining physical storefronts and online shopping to create seamless, interconnected customer journeys rather than treating them as distinct channels Customers can use this method to conduct online research, see things in person, and make purchases through the channel that works best for them Frequently, they switch between digital and physical touchpoints multiple times during a single transaction
Phygital Shopping in Canada:
The Future of Hybrid Retail Experiences
By Maheen Bari
KeyFeaturesofPhygitalRetail
1. Unified Commerce Platforms
To coordinate inventory, payments, and consumer data across all channels, Canadian businesses are investing in unified commerce platforms This provides clients with flexibility and convenience by ensuring real-time product availability and enabling services such as “buy online, pick up in store” (BOPIS) and " reserve online, try in store "
2 Augmented Reality (AR) and Smart In-Store Tech
Consumers can see products before they buy them, thanks to augmented reality solutions like interactive displays and virtual try-ons ARpowered apps have been introduced by retailers such as Sephora and IKEA, and in-store smart mirrors and RFID-enabled shelving offer real-time inventory updates and tailored suggestions.
3. Mobile Integration and Contactless Experiences
Mobile apps enable contactless payments, offer customized discounts, and guide customers through stores The in-store experience is streamlined, and wait times are decreased by utilizing self-checkout kiosks, digital price tags, and QR codes all essential components in increasing customer satisfaction
4 Data-Driven Personalization
AI-powered analytics monitor consumer preferences and actions across multiple platforms, enabling merchants to offer dynamic pricing and customized promotions This extreme customization boosts conversion rates and cultivates a sense of loyalty
MeasurableBenefitsforRetailers
Supply Chain Efficiency:
By offering real-time inventory visibility, phygital models enable retailers to minimize stockouts and overstocks, optimize stock levels, and use physical storefronts as fulfillment centers For instance, Best Buy and Target save logistical costs and increase fulfillment time by supporting BOPIS and same-day delivery with linked inventory systems.
Customer Loyalty:
Retailers foster repeat business and trust by providing consistent incentives, promotions, and support across all touchpoints Personalized experiences increase engagement and give customers a sense of value Examples include mobile app notifications and AR-powered product recommendations
Sales Growth:
Phygital techniques enhance conversion rates and basket sizes by reducing friction in the purchasing experience According to brands, incorporating digital capabilities into physical stores can boost client retention and sales by 20% to 30%
Operational Efficiency:
Routine processes are automated, checkout is streamlined, and employees can concentrate on valuable customer interactions thanks to digital tools. This improves the entire shopping experience while simultaneously lowering labour costs
Real-WorldExamples
Sephora: Makes people shop how and where they prefer, by combining flexible pickup and delivery options with augmented reality virtual try-ons
Indigo Books & Music: Offers individualized instore and online experiences through unified commerce and AI-powered suggestions
Walmart and Uniqlo: Utilize interactive kiosks and smart checkouts to expedite transactions and instantly deliver product details
TheFutureofPhygitalinCanada
By 2025, it is predicted that 75% of the world's population will use augmented reality shopping tools, and Canadian businesses are wellpositioned to spearhead this change The phygital model, which offers seamless, personalized, and compelling shopping experiences that foster growth and loyalty, will become the new standard as technology becomes more accessible and consumer expectations continue to rise
Your role in staying updated is integral to our shared mission of fostering a community of innovators CanadianSME Magazine is a valuable treasure trove of entrepreneurial knowledge Click here to subscribe to our monthly editions for updates on Canadian businesses Follow our handle @canadian sme on X to remain updated on all business trends and developments Your support is crucial to our mission
Disclaimer: This article is based on publicly available information intended only for informational purposes CanadianSME Small Business Magazine does not endorse or guarantee any products or services mentioned Readers are advised to conduct their research and due diligence before making business decisions
Small and medium-sized businesses (SMEs) are utilizing AI-powered energy management systems and green cloud technology to reduce emissions and operating expenses, as sustainability becomes a top priority for Canadian companies By 2025, these digital solutions will give businesses a competitive edge, increased efficiency, and resilience in addition to assisting them in meeting environmental targets
TheRiseofGreenCloudProviders
It is now simpler for Canadian SMEs to align their IT infrastructure with sustainability goals, as a growing number of significant cloud service providers have committed to using only renewable energy by 2025
Businesses can significantly reduce the indirect emissions associated with their use of heat and electricity, which comprise a substantial portion of their overall carbon footprint, by selecting suppliers that prioritize renewable energy
To further enhance their environmental benefits, these green providers often invest in carbon offset schemes, advanced cooling systems, and energyefficient data centers
Leading Canadian cloud companies, for instance, now run green data centers that are fueled by hydroelectricity, a plentiful resource in Canada These facilities use intelligent cooling and energyefficient gear to reduce power consumption without compromising functionality For example, Vancouver-based tech company GreenBytes expanded its digital services while lowering its yearly energy costs by 60% through the use of a green cloud platform
Green Cloud Technology:
Powering Sustainable Growth for Canadian SMEs
By Kripa Anand
AI-PoweredEnergyManagement:RealTimeOptimization
AI-powered energy management systems are a significant advancement in environmentally friendly corporate practices These platforms automatically optimize machinery and activities for maximum efficiency by utilizing real-time data analytics to monitor and manage energy consumption To avoid wasting energy and incurring expensive downtime, AI can identify consumption patterns, suggest operational enhancements, and even anticipate equipment breakdowns before they occur
These solutions provide SMEs with a number of advantages:
Reduced Peak Loads: AI can reduce grid pressure and electricity costs by moving nonessential processes to off-peak hours
Predictive Maintenance: AI helps prevent malfunctions and prolong equipment life by identifying irregularities in energy consumption
Data-Driven Decisions: Comprehensive analytics empower company owners to make informed decisions about energy improvements and investments.
According to a recent study, companies that implemented AI-powered energy management witnessed quantifiable drops in carbon emissions and a 40% decrease in energy expenses in the first year
Cloud-BasedSmartBuilding Management
Canadian SMEs can now operate lighting, security, and HVAC systems with unprecedented accuracy, thanks to cloud-based innovative building management tools By automating energy adjustments based on occupancy, weather, and time of day, these solutions utilize IoT sensors and artificial intelligence to ensure that resources are only consumed when necessary The benefits of sustainability are further enhanced by integrating renewable energy sources, such as solar panels.
KeyFeaturesare:
Energy monitoring and reporting in real time
Automated modifications for maximum effectiveness
Smooth incorporation of renewable energy sources
Predictive analytics for upkeep and improvements
TrackingandReportingCarbon Footprint
Accurately calculating and disclosing their carbon footprint is one of the difficulties faced by SMEs Nowadays, many green cloud providers offer integrated tools for measuring emissions and energy usage, making it easier for companies to establish, track, and meet their sustainability goals Meeting legal requirements and demonstrating corporate social responsibility to investors and consumers both depend increasingly on transparent reporting
SMEs should evaluate their current infrastructure for energy inefficiencies and chances to switch to green cloud platforms in order to optimize the advantages of green cloud technologies and AI-powered energy management
Choose suppliers who have carbon-neutral certificates, renewable energy sources, and established environmental policies.
Use AI-powered monitoring to automate energy optimization and obtain real-time information
Encourage a culture of environmental responsibility and teach teams about sustainable practices
Use cloud-based analytics to monitor progress on a regular basis and modify plans as necessary to achieve changing sustainability objectives
Adoption of green cloud offers substantial operational and financial benefits in addition to environmental ones SMEs claim increased resilience against changes in regulations and energy prices, as well as up to 40% lower energy expenses and better scalability These benefits put Canadian companies in a strong position to prosper in a market where sustainability is becoming a more important need for expansion and collaboration
The way Canadian SMEs approach sustainability is being completely transformed by green cloud technologies and AI-powered energy management Businesses may significantly cut emissions, cut expenses, and future-proof their operations by adopting these advances, demonstrating the connection between corporate success and environmental responsibility
Your role in staying updated is integral to our shared mission of fostering a community of innovators CanadianSME Magazine is a valuable treasure trove of entrepreneurial knowledge Click here to subscribe to our monthly editions for updates on Canadian businesses Follow our handle @canadian sme on X to remain updated on all business trends and developments Your support is crucial to our mission
Disclaimer: This article is based on publicly available information intended only for informational purposes CanadianSME Small Business Magazine does not endorse or guarantee any products or services mentioned. Readers are advised to conduct their research and due diligence before making business decisions
Funding Opportunities for Canadian Startups in 2025: Navigating Grants,
Loans, and Innovation
Programs
By Sk Uddin
One of the major concerns for Canadian startups is secure funding. By 2025, business owners will have access to a strong and varied network of grants, loans, and innovation initiatives There are funding sources that are suited to your needs, whether you ' re starting a food business, growing an existing firm, or developing a software startup This article provides a detailed overview of the most significant programs, qualifying requirements, and methods for optimizing your funding possibilities
1.FederalGrantsandPrograms
With the help of Scale AI, a federally funded innovation hub, Canadian businesses tend to embrace AI more quickly, especially in supply chain innovation In 2025, Scale AI introduced a $30 million fund that covers up to 40% of the cost of "high-impact" AI initiatives All Canadian businesses are eligible for the program, which emphasizes production and commercialization For projects to qualify for reimbursement, they must be finished before the end of 2025 Although there are no predetermined minimum or maximum expenditure restrictions, projects are evaluated based on their economic benefit and technological superiority.
Startups and small to medium-sized enterprises (SMEs) can obtain loans of up to $1,000,000 through the CSBFL program to expand their operations, upgrade facilities, or purchase equipment Lenders and the government share risk, which facilitates financing for start-up companies. All industries are welcome to participate in this year-round initiative.
This program is open to all industries, has continuous intakes, and offers a pathway to commercialization through government procurement. It provides grants for Canadian SMEs that are creating and testing innovative solutions to government challenges Funding is made available in two phases: up to $150,000 for feasibility studies and up to $1,000,000 (sometimes more) for prototype development and testing
The National Research Council oversees IRAP, which offers financial assistance and consultancy services for product development and technological innovation Grants can support the digital transformation and new product development of small and medium-sized firms by covering up to 80% of salaries and 50% of contractor costs
Canada's premier R&D tax credit scheme, the Scientific Research and Experimental Development (SR&ED) program, offers refundable or non-refundable credits for qualified research and development (R&D) expenditures Businesses of all sizes can participate in this initiative, which can significantly reduce expenses associated with process optimization, software development, and innovation
2.Sector-SpecificandRegionalFunding
Startup Funding
Alberta Innovates and BC Innovates offer funds and advisory services for tech and digital enterprises, while FedDev Ontario promotes innovation-driven projects in Southern Ontario
This tax credit encourages innovation in Ontario's tech industry by covering up to 40% of qualified development expenditures for businesses producing digital media products, like video games and applications.
This initiative, designed for companies in the food and agri-tech industries, offers matching funding of up to 50% of qualified project costs, with a maximum commitment of $100,000 Eligible projects must be finished within a year and concentrate on food-related research and demonstration activities Candidates must be Canadian-incorporated companies with annual sales of less than $50 million
Funding specifically for underrepresented entrepreneurs is available through various programs and initiatives Futurpreneur Canada, which offers financing and mentorship to young and Indigenous entrepreneurs StrikeUP Conference grants and DELIA (for women-owned enterprises in rural Ontario) are the two other programs that support underrepresented entrepreneurial efforts
Offering up to $20,000, this fund is designed to support initiatives that enhance Quebec's local economy. For startups and SMEs hoping to stimulate innovation or create jobs locally, it is perfect
This initiative supports projects that tackle important issues and scale-tested solutions, funding ideas that have a global impact, especially in the fields of health and education
LTI³ helps SMEs modernize supply chains and boost operational efficiency by providing up to $28,500 for transportation and logistics digitalization initiatives
With an emphasis on technology, green energy, export growth, and other key areas, each province and territory offers a unique set of funds designed to support entrepreneurs
Startups can often combine grants, loans, and tax credits to optimize their support, and most programs cover between 30% and 75% of qualified costs A tech business might, for instance, use CSBFL for equipment financing, SR&ED for tax credits, and IRAP for research and development
Startup Funding
PrepareaCompetitiveApplication
LeverageAdvisoryServices
Successful applications typically demonstrate creativity, commercial potential, and a welldefined strategy for allocating resources to achieve quantifiable results Create thorough project descriptions, schedules, and budgets that emphasize how your company aligns with the funder's requirements In addition to financial support, many organizations, such as IRAP and BDC, also offer mentorship and advisory services These areas can help you connect with industry partners, polish your application, and strengthen your business plan
StayInformedandActEarly
Budgets and application deadlines for funding programs are frequently constrained Stay informed about deadlines and new opportunities by utilizing resources like Innovation Canada's Business Benefits Finder
5.AdditionalNoteworthyPrograms
Mitacs: Provides funding for joint R&D initiatives between academic institutions and startups
FedDev Ontario: Provides repayable, interestfree funding for corporate expansion driven by innovation, ranging from $125,000 to $10 million per project
CanExport SMEs: Offers companies creating new export markets and opportunities up to $50,000, or 50% of project expenditures.
Canada Digital Adoption Program (CDAP): This program offers grants of up to $15,000 for planning digital transformation and $2,400 for e-commerce initiatives
Development of E-Business Tax Credit (CDAE): This allows companies providing professional, cultural, and informational services in Quebec to claim up to 30% of project costs
In 2025, Canada's funding environment will be enriched, offering startups a diverse range of grants, loans, and innovation initiatives to enhance their competitiveness and growth Canadian business owners and startup entrepreneurs can obtain the resources they require to start, grow, and thrive in a fast-paced international market by being aware of their possibilities, crafting compelling applications, and integrating information from various sources.
Your role in staying updated is integral to our shared mission of fostering a community of innovators CanadianSME Magazine is a valuable treasure trove of entrepreneurial knowledge Click here to subscribe to our monthly editions for updates on Canadian businesses Follow our handle @canadian sme on X to remain updated on all business trends and developments. Your support is crucial to our mission.
Disclaimer: This article is based on publicly available information intended only for informational purposes CanadianSME Small Business Magazine does not endorse or guarantee any products or services mentioned Readers are advised to conduct their research and due diligence before making business decisions
Why Cloud Adoption Is Critical for Canadian SME Growth in 2025
By Sk Uddin
Cloud adoption has emerged as a critical success factor for small and medium-sized enterprises (SMEs) in Canada, as the digital economy gains momentum By the end of 2025, 90% of Canadian SMEs are expected to utilize at least one cloud service, representing a significant increase from the 71% adoption rate recorded in 2024. In a market that is becoming increasingly competitive, SMEs can now drive innovation, efficiency, and sustainable growth thanks to this surge, which is more than just a trend
These services simplify corporate operations, encompassing data storage, application development, and customer relationship management Even as Canadian SMEs make significant progress, they still lag behind world leaders in cloud integration, underscoring the need for ongoing training and investment in digital tools.
The way Canadian SMEs function today has been drastically altered by the fourth industrial revolution With its array of offerings Software as a Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS) cloud technology is now at the forefront of this shift
It is anticipated that 70% of companies will utilize multi-cloud methods by 2025, employing a variety of cloud providers to mitigate risk, prevent vendor lock-in, and tailor services to meet specific business requirements By enhancing redundancy and flexibility, this strategy enables SMEs to continue operating even if one of their providers fails Additionally, multi-cloud setups meet data sovereignty and compliance standards, which are becoming increasingly crucial in regulated businesses
uting and artificial intelligence (AI) g increasingly intertwined SMEs can nced business insights, automate nd access predictive analytics with cloud solutions without making a pfront investment. AI-powered energy t systems, for instance, may evaluate time to optimize energy use, thereby enses and mitigating their negative al impacts The cloud has made ologies, which were previously only giant corporations, available to SMEs, playing field in the competition
es seek to reduce expenses and focus vation, serverless computing is easing popularity
Because the cloud provider manages resource allocation and scaling, developers can utilize this paradigm to deploy code without worrying about maintaining the underlying infrastructure Faster development cycles, reduced expenses, and the ability to respond swiftly to market changes are the key outcomes
When SMEs transition to the cloud, security remains their most significant concern By 2025, cutting-edge techniques like strong cloud-native security systems, AI-enhanced threat detection, and zero-trust security models will be commonplace. These developments support business continuity and the protection of sensitive data against evolving cyber threats
5.SustainableCloudSolutions
One of the main areas of interest for cloud adoption is sustainability By 2025, major cloud providers plan to use only renewable energy; by selecting green cloud partners, SMEs can significantly reduce their carbon footprint Systems with AI capabilities further optimize energy use, promoting financial and environmental objectives Migrations to public clouds could save CO2 emissions by 59 million tons a year, according to Accenture research
Cloud adoption delivers tangible benefits for Canadian SMEs:
Cost Efficiency & Scalability: Large upfront IT investments are no longer necessary thanks to cloud services, which enable companies to scale their resources up or down in response to demand
Collaboration & Productivity: After implementing cloud solutions, some SMEs report a 400% boost in productivity Cloudbased technologies enable seamless collaboration across geographically dispersed teams
Business Continuity: Disaster recovery and automated backups minimize downtime and data loss by ensuring quick recovery from unforeseen circumstances
Access to Advanced Technologies: The cloud enables SMEs to develop and compete with larger companies by democratizing access to AI, machine learning, and big data analytics
Environmental Responsibility: SMEs can reduce emissions and meet broader sustainability goals by adopting cloud-based infrastructure
AI-driven analytics and a multi-cloud strategy were used, for instance, by a mid-sized Canadian retailer As a result, overstock decreased by 30%, order fulfillment times improved by 40%, and customer satisfaction increased dramatically
NavigatingtheCloudEra:StepsforCanadian SMEs
For Canadian SMEs to prosper in the cloud era, they should:
Evaluate their business needs: Identify the areas where cloud solutions can provide the most significant benefits
Put Security First: Choose suppliers with strong security features and certifications
Adopt Multi-cloud Flexibility to customize services to changing demands and prevent vendor lock-in.
Invest in Training and Learning: Employees should be equipped to utilize the new digital tools effectively
Select Sustainable Partners: Choose cloud providers who share your commitment to green practices and renewable energy
For Canadian SMEs, cloud adoption is now a must for survival and expansion in 2025 SMEs can gain a competitive edge in the digital economy, spur innovation, and unlock new efficiencies by adopting multi-cloud strategies, utilizing AI-driven services, and prioritizing sustainability
Your role in staying updated is integral to our shared mission of fostering a community of innovators CanadianSME Magazine is a valuable treasure trove of entrepreneurial knowledge Click here to subscribe to our monthly editions for updates on Canadian businesses Follow our handle @canadian sme on X to remain updated on all business trends and developments. Your support is crucial to our mission.
Disclaimer: This article is based on publicly available information intended only for informational purposes CanadianSME Small Business Magazine does not endorse or guarantee any products or services mentioned Readers are advised to conduct their research and due diligence before making business decisions
AIandAugmentedReality:
TransformingCanadianRetailin2025
By Maheen Bari
In 2025, the Canadian retail industry is undergoing a significant transformation due to the rapid adoption of immersive technologies, including augmented reality (AR) and artificial intelligence (AI) These developments are revolutionizing how customers interact with brands, both in person and online, while also streamlining corporate operations Here are some ways AI and AR are enhancing consumer satisfaction, boosting efficiency, and transforming retail in Canada
AI algorithms produce extremely accurate demand projections by utilizing vast datasets, which include past sales, industry trends, weather, and economic factors This enables merchants to maintain the optimal amount of inventory on hand, preventing overstocking and missed sales opportunities
For Canadian retailers seeking to reduce expenses, prevent stockouts, and enhance customer satisfaction, AI-powered inventory management has emerged as a crucial component
Accurate Demand Forecasting: AI predicts consumer demand by analyzing various data sources, enabling retailers to plan inventory with unprecedented accuracy Deloitte claims that AI-based forecasting may eliminate lost sales by 65% and supply chain failures by up to 50%
Automated Replenishment: As inventory levels drop, intelligent systems automatically place new orders, taking into account supplier lead times and fluctuating demand to maintain a steady stock level
Real-Time Monitoring: By integrating RFID tags and IoT sensors, merchants can view inventories in real-time across warehouses and retail locations, facilitating risk management and informed decision-making
Cost and Waste Reduction: AI helps reduce warehouse costs and minimize the risk of product spoilage or obsolescence by optimizing stock levels and inventory management
Leading retailers, such as Canadian Tire, are integrating AI into their business processes to effectively manage vast product inventories, optimize logistics, and respond quickly to market shifts
AugmentedReality:ImmersiveShopping Experiences
In Canada, augmented reality is transforming both physical retail and online shopping. By enabling buyers to see things in their actual surroundings before making a purchase, augmented reality (AR) fills the gap between digital convenience and tactile confidence
KeyApplications:
Virtual Try-Ons: Retailers like Sephora and IKEA have integrated augmented reality capabilities that allow customers to preview furniture in their homes or try on makeup For instance, Sephora's Virtual Artist decreased returns by 35% while increasing conversions by 11 4% Conversion rates are up to 94% higher for Shopify businesses that use AR than for those who don't
In-Store Navigation and Engagement: Apps like Lowe's Navigation One direct customers to products in the quickest way possible, and 7Eleven Canada's AR-powered shelf labels show specials and nutritional data to help customers make decisions more quickly
Smart Mirrors and Interactive Displays: Fashion retailers enhance the in-store experience and boost upsell opportunities by utilizing AR mirrors in fitting rooms to recommend sizes and related products.
Gamified Shopping: To boost engagement and foster loyalty, brands are developing ARpowered, game-like experiences; some campaigns have seen a 65% increase in postAR engagement
ImpactonRetailers:
Increased Conversion Rates: AR-driven experiences are a powerful tool for boosting sales, as they can increase conversion rates by up to 250%
Decreased Returns: AR lowers return rates and related expenses by helping consumers make better purchasing decisions
Improved Data Insights: AR applications gather valuable information about consumer preferences and actions, which helps inform marketing and inventory planning
"Phygital" commerce, which merges physical and digital retail, is resulting in seamless shopping experiences Hyper-personalized experiences, dynamic pricing, and unified commerce systems that integrate inventory, payments, and consumer data across all channels are made possible by AI and AR, which are essential to this evolution
WhatLiesInTheImmediateFuture
Wider Adoption: The use of AR and AI tools by Canadian SMEs is expected to increase as they become more accessible and reasonably priced
Competitive Advantage: In terms of consumer engagement, operational effectiveness, and brand loyalty, early adopters are gaining a substantial advantage
Augmented reality and artificial intelligence are not merely fads; they are fundamentally changing Canadian retail Retailers can enhance consumer satisfaction, streamline operations, and gain a sustainable competitive edge in a rapidly changing market by adopting these technologies
Your role in staying updated is integral to our shared mission of fostering a community of innovators CanadianSME Magazine is a valuable treasure trove of entrepreneurial knowledge Click here to subscribe to our monthly editions for updates on Canadian businesses Follow our handle @canadian sme on X to remain updated on all business trends and developments Your support is crucial to our mission
Disclaimer: This article is based on publicly available information intended only for informational purposes CanadianSME Small Business Magazine does not endorse or guarantee any products or services mentioned Readers are advised to conduct their research and due diligence before making business decisions
Shevonne Chin, founder and CEO of Flik FX, is a trailblazer in aerial advertising and live event entertainment, as well as Canada’s first female swarm drone pilot. With triple certifications and a unique blend of technical expertise, boundless creativity, and entrepreneurial drive, Chin has reimagined how the sky itself can be used as a powerful storytelling medium
Through Flik FX, she has transformed the way communities and brands celebrate milestones whether it's lighting up the night sky with choreographed drone displays or crafting unforgettable aerial experiences that fuse art, technology, and emotion Her work not only pushes the boundaries of innovation but also creates space for underrepresented voices in a rapidly evolving industry CanadianSME takes great pleasure in featuring the super achiever Shevonne Chin in our current edition.
FoundationsofaVisionaryJourney
Shevonne’s journey stands as a testament to resilience, visionary leadership, and the transformative power of representation in the Canadian business landscape Her legacy is one of bold ideas, fearless execution, and inspiring others to quite literally aim higher.
Chin's career path stems from her love of celebration and technology Her future endeavours were made possible by taking accelerators in development and business management, as well as specific training in drone piloting and pyrotechnics She broke down barriers in an industry that has historically been controlled by men by becoming qualified as a Fireworks Display Supervisor and later obtaining her drone pilot license Chin had an idea for a company that would combine the magic and excitement that pyrotechnics provide with stateof-the-art drone technology, making every event accessible and spectacular all year long
LaunchingFlikFX:ANewErainAerialArtistry
A dramatic move toward tech-driven aerial advertising and immersive drone shows was reflected in Chin's 2024 rebranding of her original company, Flick Fireworks, to Flik FX Using swarms of drones to produce stunning images, QR codes, and branded messaging that enthrall audiences and encourage real-time involvement, Flik FX, under her direction, provides tailored, data-driven sky advertising campaigns and event experiences The company is a valued partner for well-known companies and neighbourhood organizations because of its round-the-clock availability and dedication to safety, compliance, and accuracy With recognition like "Best in Business 2025" and other Canadian Choice Awards, Chin's concept has put Flik FX at the forefront of creative, sustainable advertising.
PushingBoundaries,EarningIndustry Acclaim
Chin has broken glass ceilings in the entertainment and aerospace industries as Canada's first female swarm drone pilot She has been nominated for and won other accolades, including Woman Achievers and Small Business of the Year, and was named one of Canada's Top 100 Black Women to Watch in 2024 As a speaker, moderator, and mentor in various business programs and accelerators, including the Canadian Black Chamber of Commerce and the Toronto Region Board of Trades Trade Accelerator Program, her leadership and experience have been highly sought after Chins tale is about more than just business success; it's about opening doors for more diversity and inclusion in entrepreneurship and technology
ImpactinAction:MentorshipThatMatters
Beyond her business success, Chin has a strong desire to give back Through her work with Prison Ministries, she actively mentors individuals with criminal or challenging histories, offering opportunities for personal growth and employment training She supports young people and aspiring business owners, particularly those with an interest in technology and aerospace, as part of her enthusiasm for elevating underrepresented voices
HowTheFutureLooksForFlikFXandAerial Innovation
In the future, Chin sees Flik FX growing its presence in North America and abroad FlIK Fx is incorporated in Jamaica She is committed to utilizing sustainability, data analytics, and imaginative storytelling to create campaigns that have a greater impact By constantly pushing the boundaries of what is conceivable in the sky, Chin's dedication to innovation guarantees that Flik FX stays at the forefront of airborne entertainment and advertising Her story demonstrates that Canadian women entrepreneurs can lead industries and drive global change if they possess the right mindset, perseverance, and community support
For women, BIPOC business owners, and anybody else with huge dreams in Canada's small business scene, Shevonne Chin's narrative serves as a beacon She is not only illuminating the sky with Flik FX, but also paving the way for the upcoming generation of leaders, inventors, and creators
Your role in staying updated is integral to our shared mission of fostering a community of innovators CanadianSME Magazine is a valuable treasure trove of entrepreneurial knowledge Click here to subscribe to our monthly editions for updates on Canadian businesses Follow our handle @canadian sme on X to remain updated on all business trends and developments Your support is crucial to our mission
Disclaimer: This article is based on publicly available information intended only for informational purposes CanadianSME Small Business Magazine does not endorse or guarantee any products or services mentioned Readers are advised to conduct their research and due diligence before making business decisions
SecuringAI'sFuture
In this exclusive interview with CanadianSME Small Business Magazine, we speak with Raj Juneja, the President of Cisco Canada, to gain valuable insights into the evolving world of cybersecurity. With nearly three decades of experience in the technology sector, Raj is deeply involved in helping Canadian organizations, especially small and mediumsized businesses (SMBs), protect themselves in the face of increasingly sophisticated cyber threats As businesses embrace new technologies, including AI, the risks have expanded, but so have the opportunities for innovation and growth
Today, we’ll discuss the findings from Cisco's 2025 Cybersecurity Readiness Index and explore the impact of AI on cybersecurity in Canada. Raj shares his expertise on how SMBs can enhance their cybersecurity posture and navigate the complex landscape of evolving threats, offering practical advice for staying secure while embracing technological advancements His approach emphasizes the importance of steady progress, clear strategies, and responsible AI usage as businesses move forward in this new digital age
Interview by SK Uddin
As president of Cisco Canada, Raj brings nearly three decades of experience in the technology sector to help Canadian organizations accelerate their digital journey through worldclass AI, networking and cybersecurity solutions
Now overseeing one of Cisco’s top markets, Raj is deeply committed to fostering collaborative relationships with his teams, customers and partners, driving business growth with a focus on innovation and operational excellence.
Raj joined Cisco through the acquisition of Splunk, where he held the role of Country Leader for Canada since 2022. Prior to Splunk, he was Country Leader for the Financial Services vertical at Salesforce (Mulesoft), overseeing teams who consistently delivered exceptional performance He began his career at CA Technologies (Broadcom), holding several leadership roles and achieving recognition as a top global leader during his 21-year tenure
Raj lives in Toronto, Ontario and holds a Bachelor of Commerce from CarletonUniversity Outside of work, Raj is passionate about live music and sports, particularly the Toronto Raptors and the Buffalo Bills
RajJuneja
Can you share the most surprising findings from the 2025 Cybersecurity Readiness Index that Canadian SMBs should be aware of?
One of the most surprising findings is the scale of AI-related threats Eight in ten Canadian organizations experienced an AI-related security incident in the past year, yet only 41% say their employees understand these threats At the same time, just 3% of Canadian organizations have a mature cybersecurity posture overall
We also saw a big disconnect in how AI is being used and understood While 80% of organizations are using AI for threat detection, more than half don’t have strong controls over the data being used to train these tools That creates risk
Ultimately, network security remains a significant concern in today’s hybrid work environment Nearly three in four organizations report employees using unmanaged devices to access company networks, a clear entry point for attackers using AI SMBs can’t afford to sit still The most important thing is to build momentum Start small, but start moving. It’s not about perfection, it’s about progress.
How is the rapid adoption of AI transforming the cybersecurity landscape for Canadian businesses, and what new risks have emerged?
AI is changing the game for cybersecurity, bringing both new tools and new threats As Canadian businesses adopt GenAI, risks around data control are growing Over half don’t have mature controls on the data used to train AI, and only 28% know what prompts employees are using
We’re also seeing more advanced threats like model theft and AI-driven social engineering, which 41% of organizations have already faced
At the same time, many companies are slowed down by complex security stacks, and 67% say too many tools are hurting their ability to respond quickly On top of that, talent shortages are a major challenge More than half of Canadian companies have over 10% of cybersecurity roles unfilled, and 80% say this shortage makes it harder to keep up as threats evolve
Cybersecurity Strategy
To stay ahead, businesses need clear AI-specific security strategies and better visibility into how these tools are used
What practical steps can small and mediumsized businesses take to enhance their cybersecurity posture in this evolving threat environment?
For SMBs looking to improve their cybersecurity, focusing on a few key areas can make a big difference Start by building a strong identity security using multi-factor or passwordless authentication, supported by AI-based threat detection
Next, implement a zero-trust model that verifies every user and device before granting access to the network Strengthening network resilience is also critical, which means securing unmanaged devices and moving beyond partial protection It’s important to unify cloud security under an AIenhanced model to avoid gaps created by fragmented tools
Finally, develop a clear AI security strategy that protects both the AI technologies you use and the data they rely on Taking these layered steps helps SMBs make steady progress in defending against evolving threats without getting overwhelmed
As a leader in technology and innovation, what final advice would you offer to SMBs striving to protect themselves and thrive in the AI era?
My advice to SMBs is to focus on steady progress, not perfection. You don’t need to have everything figured out right away, what matters is moving forward with a clear plan. Prioritize securing identities, understanding your data, and building a zero-trust foundation Make sure your team knows how AI is being used and where the risks lie
AI can be a powerful tool, but it has to be managed responsibly and securely Start small, stay focused, and keep adapting as the threat landscape evolves That’s how SMBs can protect themselves and succeed in the AI era
Samsung’s Latest Launch:
The Future of Mobile and Wearable Tech Unveiled
At its Canadian launch event, Samsung unveiled three groundbreaking devices: the Galaxy Z Flip7, Galaxy Z Fold7, and the Galaxy Watch8 Series, reaffirming its leadership in mobile and wearable technology These innovations reflect the company ’ s commitment to pushing the boundaries of AI, design, and productivity across its entire product ecosystem.
The Galaxy Z Flip7 features a compact, foldable design with enhanced durability and advanced camera capabilities, perfect for content creators and trendsetters The Galaxy Z Fold7 offers a seamless transition between smartphone and tablet, ideal for business professionals who demand high performance while on the move Meanwhile, the Galaxy Watch8 Series introduces AI-driven fitness tracking and sophisticated health monitoring, delivering a personalized wearable experience
In this article, we’ll take a closer look at the key features and improvements of each product, exploring how they cater specifically to the needs of Canadian consumers and entrepreneurs We'll also provide direct links for those ready to dive deeper or make a purchase
Samsung Galaxy Z Flip7: The PocketSized AI Powerhouse
Compact Design, Big Capabilities
The Galaxy Z Flip7 reimagines the flip phone with a sleek, ultra-compact design that fits effortlessly into any pocket or purse It is ideal for both busy professionals and style-savvy users Don’t be fooled by its size; the Flip7 delivers serious performance with cutting-edge AI capabilities and a bold, edge-to-edge FlexWindow display
Edge-to-Edge FlexWindow: The Galaxy Z Flip's largest and brightest FlexWindow features a 4 1-inch Super AMOLED screen with a 120 Hz refresh rate and a maximum brightness of 2,600 nits As a result, you may check your notifications, texts, and even take selfies without ever opening your phone
Ultra-Compact & Durable: The Flip7 is Samsung's slimmest flip to date, weighing only 188 grams and measuring barely 13 7mm when folded Corning® Gorilla® Glass Victus® 2 and a sturdy Armor Aluminum Frame provide protection, guaranteeing longevity for everyday usage
AI-Driven Experience: The FlexWindow on the Flip7 serves as both an intelligent assistant and a display Users can search, find answers, and finish tasks hands-free using Gemini Live Realtime updates, tailored suggestions, and convenient access to health and wellness data are all made possible by the Now Bar and Now Brief features
Flagship Camera: Crisp and detailed images are guaranteed in any lighting condition with the dual rear camera system (50MP Wide + 12MP Ultra-Wide) and cutting-edge ProVisual Engine Low-light images and videos are bright and realistic thanks to enhanced nightography and 10-bit HDR
Selfie Studio: With real-time effects, a new Zoom Slider, and Dual Preview for ideal group photos, you can take the most excellent selfies directly from the FlexWindow
Why Buy?
The Galaxy Z Flip7 is the perfect blend of style, portability, and performance, designed for users who refuse to compromise on the above factors With advanced AI integration, powerful camera capabilities, and a distinctive foldable form, it stands out as a sophisticated choice for both personal and professional use
Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
The Ultimate Foldable Experience
The Galaxy Z Fold7 is Samsung's most sophisticated foldable to date, skillfully fusing strong AI, exquisite design, and precision engineering The thinnest and lightest of the series, it combines the productivity of a tablet with the portability of a conventional smartphone
Ultra-Sleek & Lightweight: Compared to the Galaxy S25 Ultra, the Fold7 weighs only 215 grams and measures 9 mm in thickness when folded The models Corning® Gorilla® Glass Ceramic 2 and Armor FlexHinge offer outstanding durability
Expansive Displays: While the 8-inch main display provides an immersive experience for editing, multitasking, and entertainment, the 6.5-inch Dynamic AMOLED 2X cover display (21:9 aspect ratio) is ideal for short tasks. For great vision in any setting, both panels have a Vision Booster with a maximum brightness of 2,600 nits
Next-Level Performance: The Fold7, powered by the Snapdragon 8 Elite for Galaxy, outperforms its predecessor by 41% in NPU, 38% in CPU, and 26% in GPU This guarantees sophisticated photo editing, real-time language translation, and seamless AI processing
Pro-Grade Camera System: With its 200MP wide-angle camera, the first in the Z series, the Fold7 produces incredibly detailed and colourful images The 10MP 100° camera on the main screen is ideal for broad pictures and group selfies Beautiful results are guaranteed in any lighting condition with AIenhanced photography and night video
AI-Powered Creativity: Users can move, remove, or enlarge objects, change angles, and precisely fill backdrops using AI with tools like Photo Assist, Generative Edit, and Portrait Studio Videos with annoying background noise can be edited smoothly with Audio Eraser Creating content is made simple with side-by-side editing on a vast screen
Productivity Unleashed: Multimodal AI agents tailored for the foldable shape are introduced by the Fold7's One UI 8, which is based on Android 16 Research, creativity, and multitasking are streamlined with Gemini Live, Circle to Search, and AI Results View For a more efficient workflow, use Writing Assist or Drawing Assist and drag and drop AIgenerated content straight from Multi Window
Future-Ready Security: Samsung's Knox Enhanced Encrypted Protection (KEEP) and Knox Matrix offer strong, app-specific security and cross-device threat detection Even on public networks, Secure Wi-Fi's post-quantum cryptography guarantees privacy
Battery & Charging: The very powerful 4,400mAh dual battery supports both fast wired and wireless charging, keeping you charged all day
Why Buy?
The Galaxy Z Fold7 is built for power users, entrepreneurs, and creatives who demand more from their mobile experience With its expansive foldable display, it transforms from a pocketsized device into a tablet-like workspace, perfect for multitasking, content creation, and immersive entertainment Packed with AI-enhanced tools, seamless app continuity, and a pro-grade camera system, the Fold7 delivers a premium experience that adapts to your workflow and lifestyle Whether you ' re editing documents, managing a business, or unwinding with your favourite shows, the Fold7 redefines what productivity and versatility look like on the go
Brilliant Display & Performance: Even in direct sunlight, the Super AMOLED display's peak brightness of up to 3,000 nits makes it easy to read, and its powerful 3nm processor ensures quick performance and efficient power use
Advanced Health Tracking: Sleep tracking, stress monitoring, and the new Antioxidant Index for detecting carotenoid levels are just a few of the more in-depth and precise health insights that the BioActive Sensor offers The Vascular Load and Bedtime Guidance functions help users manage stress and optimize their sleep
The Galaxy Watch8 Series, comprising the Watch8 and Watch8 Classic, combines cuttingedge wellness data with classic design to create the perfect companion for Canadians concerned about their health
Sleek, Comfortable Design: Thanks to a redesigned internal structure and Dynamic Lug system, the Watch8 series boasts the thinnest and most comfortable Galaxy Watch to date The cushion design guarantees a natural fit and enhanced stability for all-day wear
Personalized Fitness: While the Together feature gamifies exercise by letting you challenge friends and family, the Running Coach determines your fitness level and develops customized training regimens The AI-powered Energy Score provides a daily overview of your mental and physical energy.
Samsung Galaxy Watch8 Series: Ultra Comfort, from Sleep to Workout
The Next Generation of Wellness
Wear OS 6 & Gemini Integration: The first smartwatch with Wear OS 6, featuring Googles Gemini AI assistant pre-installed, is the Watch8 series Managing apps, setting reminders, and getting directions can all be done from your wrist with natural voice commands
Versatile Styles: The Watch8 line suits any lifestyle and is available in a range of sizes and finishes, including the high-end Watch Ultra, designed for outdoor enthusiasts
Why Buy?
For individuals who wish to maintain a stylish connection while taking charge of their health, the Galaxy Watch8 Series was created It is a popular option for busy professionals and fitness enthusiasts due to its sophisticated sensors, AI capabilities, and sleek design.
The Galaxy Z Flip7, Galaxy Z Fold7, and Galaxy Watch8 Series, Samsung's latest lineup, exemplify the company ' s unwavering commitment to innovation
Whether you ' re looking for a compact, AIpowered phone, a foldable device that enhances productivity, or a smartwatch that prioritizes health, these gadgets have something to offer everyone This is the ideal time to upgrade your technology, thanks to special Canadian deals and trade-in schemes Discover more or buy now by clicking on the links above Get a taste of the wearable and mobile technologies of the future
Your role in staying updated is integral to our shared mission of fostering a community of innovators CanadianSME Magazine is a valuable treasure trove of entrepreneurial knowledge Click here to subscribe to our monthly editions for updates on Canadian businesses Follow our handle, @canadian sme, on X to stay updated on all business trends and developments Your support is crucial to our mission
Disclaimer: This article is based on publicly available information intended only for informational purposes CanadianSME Small Business Magazine does not endorse or guarantee any products or services mentioned Readers are advised to conduct their research and due diligence before making business decisions
The Halo Effect
Whyonewinmakeseverythingshine
As much as we like to think we ' re objective perception is constantly operating under t influence of a myriad of mental shortcuts as powerful or as pervasive as the Halo Ef
See someone articulate and polished? You assume they're also intelligent, trustworthy competent No evidence required Its like LinkedIn recommendation, but faster
Psychologist Edward Thorndike described back in 1920, calling it the Halo Effect One trait creates a "halo" that spreads everywh else Even a century ago, researchers knew were terrible at objective thinking Some th never change
This isn't just academic theory (although know we ’ re total nerds for good research) reshaping decisions around you every day which cereal we pick, to who gets hired Understanding this bias helps you appreciate how much first impressions matter and how they can be thoughtfully managed to build genuine influence
Let's look at how this principle can be strategically applied in a business setting
Think of the consultant pitching for a major contract It starts before they speak Sharp appearance + confident delivery = instant credibility The expertise gets heard because the overall packaging signals quality, just like the box your iPhone comes in
Training teams on professional presentation and confident delivery helps to ensure that first halo glows positively, opening doors for genuine connection
The halo effect is marketing's silent persuader If an electric vehicle boasts exceptional battery life, consumers attribute other positive qualitiesgreat design, superior technology - even when those features are average Even though we are all told not to judge a book by its cover, that’s still how we roll
Smart marketing spotlights the most compelling, undeniably excellent feature Focus on one truly superior attribute, and you encourage a halo to spread across your entire offering. The catch? That outstanding feature must be genuinely outstanding; a fake halo fades fast, much like promising 'synergistic solutions' in a pitch deck
Customer service is fertile ground for the Halo Effect One exceptionally positive interaction can transform a customer's entire view of your company That single experience creates a brand-wide halo (It also overlaps with the PeakEnd Rule) It's like when your Uber driver offers you gum - suddenly they're getting five stars even if they took the scenic route
The customer isn't just happy with the solution; they now see the company as customer-focused and trustworthy across the board. Investing in service training and empowering teams creates these powerful, brand-lifting moments.
Step 3: Observe the impact Notice how this single point of excellence influences perception of your entire performance
We'd love to hear your insights because nothing validates psychological research quite like anecdotal evidence we receive from our newsletter subscribers Did that one outstanding aspect elevate the whole interaction?
FurtherReading:
Here is the original research paper from Edward Thorndike that first mentions the Halo Effect
A fun read from Phil Rosensweig, The Halo Effect: and the Eight Other Business Delusions That Deceive Managers, goes into the Halo Effect and other psychological quirks that impact business decisions in ways both common and unexpected Ben Wise
Head of Programmatic Media | Google Canada bwise@google.com
Step 1: Choose your spotlight moment Pick one element of your next important meeting or presentation to make exceptional - your opening, research, visuals, or preparation.
Step 2: Elevate to excellence Focus your effort on making that one aspect truly outstanding and memorable
Lise Diebel is a communications advisor with Hamilton Health Sciences and a former journalist.
A Hamilton Health Sciences (HHS) rheumatologist, a Niagara family doctor and a Toronto-area software engineer have teamed up to develop a high-tech remedy for busy medical clinics – an artificial intelligence (AI) receptionist that can answer unlimited phone calls at once so no caller is ever on hold or transferred to voicemail
Their Strello Health AI-powered phone software sounds so realistic, it’s hard to tell that the virtual receptionist’s voice isn’t human The fully integrated voice platform can book appointments, process prescription refills, answer questions, and more, freeing up about four hours a day for busy office staff to focus on their other duties
“Office staff are incredibly busy, and don’t always have time to answer phones,” says Dr Reza Mirza, an HHS rheumatologist, internist, innovator and Strello Health co-founder “As a result, it has become increasingly common across Canada for patient calls at medical clinics to be placed on hold or sent directly to voicemail ”
Mirza co-founded Strello Health with Thorold family physician Dr Ali Qamar and Toronto area software engineer Ali Sharif Mirza and Qamar met as medical students at McMaster University, and looped in friend Sharif for the partnership
As well as being a huge time-saver for clinic staff, the technology cuts down on patient frustration since calls are always answered by a friendly, helpful AI voice with infinite time and patience
Their Strello Health system is currently being marketed to family doctors’ offices across Ontario, but it could also benefit other busy health-care settings such as hospitals,” says Mirza, emphasizing the goal isn’t to replace staff
“The idea is that staff can spend more time checking in patients, managing the office, and doing things that require a human touch instead of spending their day on the phone ”
TestdrivingAItechnology
When Strello Health soft-launched in June 2024, members of the HHS Patient and Family Advisory Council were invited to test drive the system and provide feedback to the co-founders, so any fine tuning could be done before the product went to market
The Patient and Family Advisory Council is made up of HHS patients and family members who share their hospital experiences and give feedback to help make care better They play an important role in improving how HHS delivers health care across the region, and council participation also includes opportunities to take part in focus groups with hospital doctors, staff and industry partners designing innovative new health technology
“It’s a great way for our physicians, staff and industry partners who develop products to receive feedback from potential end users, ” says Andrea Lee, manager of research development, innovation and partnerships at HHS Lee recruited several Patient and Family Advisory Council members to test drive Strello Health The testers found it to be far superior to automated phone systems where callers are given a range of options such as, “Press 1 for customer service,” with menus that can be long and confusing.
“It felt like I was talking to a person, ” says Emily Brown, an HHS patient advisor “I was pleasantly surprised I think it’s a really good solution for an issue that’s annoying for many patients ” The AI receptionist was able to handle tricky questions posed by Brown, and when she asked to speak with a real person, the AI receptionist promptly connected Brown to the front desk
Jeff Brinson became a family member advisor because his daughter is an HHS patient He tried out the system last year, and recently returned to demonstrate it for an HHS video “I thought it was really good easy to use and convenient,” says Brinson
He pushed the technology’s capabilities by changing his appointment availability multiple times, griping about parking, and asking whether his prescriptions would be covered by insurance He interrupted the AI receptionist repeatedly, and at one point called ‘her’ rude to see how the technology would respond But since the receptionist is machine-generated, the voice remained calm and unflappable Brinson even faked heart attack symptoms, prompting the technology to calmly instruct him to call 911
Amastermultitasker
As well as fielding unlimited calls efficiently, and politely, the AI receptionist can book appointments, answer questions, and order medication refills This system can also send appointment reminders over text and email to minimize no-shows, and arrange outgoing faxes for labs and imaging requests such as CT scans and MRIs There’s seamless integration with clinics’ electronic medical records and phone systems, without a change to workflows And if callers want to reach a real person, they can ask to be put through to the front desk Future plans include making the system available in multiple languages
“Strello Health is an innovative and creative use of novel technology that may have much broader implications when it comes to streamlining ways that patients connect with their health care providers,” says Dr. Marc Jeschke, vice president of research and chief scientific officer for HHS
From the frontlines
After Strello Health launched last year, it went live with pilot trials in two family doctors’ offices including the Nobleton Medical Clinic, north of Vaughan Results were so impressive, both clinics became customers
More launches are currently underway in southwestern Ontario, with another 30 clinics on a wait list to have the technology installed
“I’m quite impressed with its performance so far,” says Dr Eric Da Silva, a family doctor with the Nobleton clinic Da Silva was the first of five doctors at his clinic to try out the system Since then, two more Nobleton clinic doctors have started using it “The system was well received by my patients, so we expanded it,” says Da Silva
Prior to introducing this technology, 70 to 80 per cent of calls to the Nobleton clinic were going to voice mail, with office staff having dedicated time each workday to return messages. “The advantage with this system is that 100 per cent of calls are answered,” says Da Silva, adding that based on the latest metrics, 50 per cent of calls were handled by the AI receptionist without human involvement
When patients requests were too complex for AI to manage, or when callers asked to speak to a human, they were forwarded to the front desk
“The system is equipped to recognize what’s beyond its scope and it does a good job of transferring to the front desk when necessary, ” says Da Silva “And because it’s an AI system, it’s continuously learning, and getting better at recognizing what it can and cant handle ”
While the system has provided welcome relief for Nobleton’s front desk staff, Da Silva says he’s especially glad that it helps even the playing field for patients when it comes to booking their own appointments using technology. Offering the service in multiple languages down the road is another exciting feature
“The province has said it would like all family practices in Ontario to offer a way for patients to book their own appointments,” says Da Silva, who’s not in favour of directing patients to a website or app for self-booking because some patients may struggle with using computers
Phones, though, have been part of our lives for decades so using them feels natural to most people, he says
“With Strello Health, everyone has equal access That was my primary motivation for bring the system to our Nobleton clinic It’s our way of meeting the province’s aspirational goal, and if autonomous patient booking becomes a requirement down the road, we’ll be ready.”
ClicksandCarbon:
TheOverlookedEnvironmentalCostoftheWeb
By:PaulReynolds
If the Internet were a country, it would rank among the top five emitters of CO2 worldwide
That’s a staggering thought, especially given how seamlessly the digital world blends into our lives
From streaming our favourite shows to sending a quick email or prompting an AI chatbot, the online world feels weightless and clean But behind every click, scroll, and tap lies a complex, energy-intensive infrastructure, one that is growing at an alarming rate
As digital adoption accelerates, from AI and streaming to smart devices and cloud-based everything, the environmental cost of the web is something we can no longer afford to ignore, so it’s time to shed some light.
Behind the “cloud” lie data centres, warehouses of servers that require constant electricity These facilities alone account for 1 4–1 7% of global energy consumption, rates comparable to entire nations like Brazil or Germany With AI adoption surging, that number could double by 2030
Data centres have a significant environmental footprint beyond just electricity use They rely on diesel generators and battery systems that create emissions and hazardous waste, while servers and hardware have short lifespans, generating e-waste Cooling systems use powerful refrigerants with high global warming potential, and facilities contribute to water, noise, and heat pollution Construction is also resource-intensive, requiring more materials and labour than standard commercial buildings
TheRealCostoftheCloud
Beneath our everyday access to the web lies a vast and energy-hungry system of physical infrastructure Internet service providers and telecom companies must clear land and dredge ocean floors to lay the fibre-optic cables and build towers that carry global internet traffic These installations aren’t static They require frequent maintenance, upgrades, and monitoring, all of which depend on fleets of technicians, service vehicles, and energy-consuming buildings that house support staff and technical equipment
Most cell towers and relay sites are also fitted with their own backup generators and battery systems, which contribute emissions in much the same way data centres do Altogether, global telecommunications infrastructure is estimated to account for 1 0 to 1 5 percent of the world’s total energy consumption, and this figure is expected to rise alongside the data centre boom
TheNewEnergyGuzzler
AI is fast becoming the most energy-hungry part of the internet. A single rack of AI servers can use more power than 100 homes, and AI tasks are 7–10 times more energy-intensive than standard computing With use doubling every 6–12 months, AI may soon outpace all other digital services in energy demand by 2030 Generating just a fivesecond AI video can consume more energy than running a microwave for an hour
HiddenCostsofEverydayClicks
From streaming high-resolution video to sending a simple email, our everyday digital habits quietly contribute to carbon emissions A single email may produce just 4–50 grams of CO2, but when billions are sent daily, the impact grows significantly Meanwhile, websites are becoming increasingly bloated with animations, videos, tracking scripts, and app-like features, all of which demand more data, more power, and more emissions just to load
These effects are amplified at the corporate level Major tech companies and content platforms, especially those centred on AI and streaming, carry the largest digital footprints High-traffic websites with complex features require vast backend infrastructure like data centers, energy, and cooling to keep them running While many brands claim carbon neutrality, they often overlook Scope 2 emissions: the indirect but substantial emissions created by end users, service providers, and supply chains Together, these seemingly small actions add up to a growing, yet largely invisible, source of global emissions
Clicks aren’t carbon-free The Internet isn’t weightless And the longer we ignore that reality, the harder it becomes to reverse the damage It’s time to hold both our technologies and ourselves to a higher environmental standard.
Paul Reynolds, Co-Founder and COO of The Offset Foundation, is a seasoned entrepreneur with 15 years of experience scaling startups He now leads climate action efforts, helping businesses tackle hard-to-abate emissions through innovative, data-driven decarbonization strategies Digital≠Emission-Free,It’sTimetoStart
Digital technology may offer greener alternatives to many analog practices, but that doesn’t make it impact-free A virtual meeting is less carbonintensive than a flight, and a PDF beats a printed report, but the rise of digital-only consumption, from nonstop streaming to energy-hungry AI, is quickly eclipsing those savings
The solution isn’t to abandon digital tools; it’s to build them smarter It’s far easier to embed sustainability into systems from the start than to retrofit them after damage is done That means designing leaner websites, choosing greener hosting, and supporting offset initiatives that directly tackle emissions from data infrastructure and devices
As individuals, we can do our part by unsubscribing from unwanted emails, deleting old files, and reducing unnecessary streaming But as businesses, systemic change must follow Sustainability can’t be an afterthought; it has to be foundational to how we create and consume technology
Interview by Maheen Bari
DUCA offers a variety of lending options, including unsecured loans and startup financing. How do these solutions address the unique needs of small and medium-sized businesses, and what sets DUCA apart in providing these services?
At DUCA, we understand that small and medium sized businesses (SMBs) are the backbone of the Canadian economy, and their needs are as diverse as the communities they serve That’s why we offer flexible lending options, including unsecured business loans from $5,000$250,000, designed to help business owners seize opportunities, manage cash flow, or navigate through change
What truly sets DUCA apart is our relationshipfirst approach We take time to understand each businesses’ goals and challenges, offering guidance and flexibility rather than a one-size fits all solution. As a credit union, we ’ re not driven by profits – we ' re driven by purpose. That means more transparency, competitive rates, and decisions rooted in our Members’ best interests Whether you ’ re expanding, managing cash flow, or just starting out, DUCA provides dependable financing and personalized support
Your online loan application process promises speed and simplicity, allowing businesses to apply for unsecured loans in just 10 minutes. Can you elaborate on how this innovation impacts entrepreneurs and why ease of access is vital for SMB success?
For small business owners, quick access to financing can make all the difference DUCAs online loan application process allows entrepreneurs to apply for unsecured funding in just 10 minutes – with minimal paperwork and fast approvals This ease of access is especially valuable in time-sensitive situations, like jumping on new opportunities
By simplifying the process, we ’ re giving SMBs more time to focus on what matters most: running and growing their business.
Our digital-first approach ensured that financing is accessible – even for those without an existing banking relationship or time to visit a branch At DUCA, we believe great businesses deserve great banking – without the hassle
You are known for your member-first approach and dedication to building trusted partnerships with business banking members. How does DUCA foster these relationships, and why is personalized advice crucial for business growth?
At DUCA, we see every business banking Member as a partner – not just a client Our Member-first approach means we take the time to understand each business’s unique goals, challenges, and opportunities That relationship begins with real conversations, not just transactions Whether you ’ re applying for a loan or exploring new ways to grow, our advisors offer personalized, transparent advice based on your needs – not sales targets
We’re proud to foster long-term relationships by being accessible, responsive and genuinely invested in our Members success. This trust is built through consistent support, fair financial solutions, and expert guidance – especially when it matters most
Personalized advice is essential because no two businesses are alike Growth plans, cash flow cycles, and financing needs vary widely Our team helps business owners make informed decisions, from funding expansion to navigating economic shifts By offering tailored insights, we empower entrepreneurs to take the next step with confidence
As a credit union, our success is tied to our Members’ That’s why we do more than provide capital – we provide partnership
DUCA emphasizes low-fee banking solutions and flexible financing options tailored to business needs. How do these offerings compare to traditional financial institutions, and how do they help SMBs optimize their financial strategies?
At DUCA, we believe business banking should work FOR entrepreneurs, not against them That’s why we offer low-fee banking solutions and flexible financing options tailored to each Members needs Compared to traditional financial institutions, our approach is more transparent, more competitive rates, and focused on long-term value and support rather than short-term profit
Our accounts are designed to minimize costs and maximize convenience, giving SMBs better control over cash flow. From flexible lending to personalized advice, everything we offer is built around the way small businesses actually operate – not a one-size-fits all model
Another aspect that sets us apart is our Do More Profit-Sharing program As a credit union, we share a portion of our profits with Members each year That means business owners not only save more – they earn more just by banking with DUCA
By lowering everyday banking costs and offering meaningful financial returns, we help businesses build smarter, more sustainable financial strategies It’s all part of our commitment to doing more for our Members
As someone deeply committed to supporting entrepreneurs, what advice would you give to small business owners looking to secure financing or improve their financial management? Are there common pitfalls they should avoid?
Small businesses and small business owners are intricately linked and almost inseparable from one another This is why your personal credit bureau is so important when it comes to applying for business credit, which includes credit from your financial institution as well as from your suppliers Keep your credit bureau as clean as possible! This means 1) make your payments on time 2) do not max out your credit facilities 3) do not apply continuously for credit There are other things that go into your credit score and having a good score opens many more doors for you and your business.
Secondly, you are expected to be an expert in your chosen field and to understand your business, your market, your customers and suppliers We don’t expect you to be an expert in everything That is why you need to surround yourself with a trusted group of partners to support you Your banker, accountant, financial planner, insurance, lawyer - all of these people should be working together to support you behind the scenes and allow you to focus on your passion and do what you do best
Disclaimer:
The views expressed in this interview are those of the guest and may not necessarily reflect the opinions of CanadianSME Small Business Magazine This content is intended for informational purposes only and should not be considered financial advice
Odd Burger is redefining fast food
James McInnes' journey took a sharp turn in 2013 when he made the decision to adopt a vegan lifestyle After building and scaling a successful fintech company, McInnes found himself at a crossroads - professionally accomplished, but personally unfulfilled Stepping away from the tech world, he sought a path that aligned more closely with his values, beginning with a commitment to healthier living through veganism What began as a personal shift quickly evolved into a greater purpose. “When we first started Odd Burger, we were focused on bringing healthier foods to the masses at an affordable price,” McInnes explains Launched in London, Ontario, Odd Burger emerged as Canada’s first vegan fast-food chain and has since grown into a global brand known not just for its plant-based burgers, but also for its line of affordable, ready-to-cook, frozen vegan meals
Like many startups, Odd Burger began with a simple mission: bringing organic fruits and vegetables from local farmers to customers Expanding their offerings to vegan meal kits in 2015, Odd Burger identified real demand for their vegan creations when they first sold out at a major food festival in Southwestern Ontario, confirming a growing appetite for plant-based innovation Determined and now operating with strong product validation, this food innovation business opened its first restaurant in 2016, further expanding as a manufacturer of frozen vegan products in 2018 The leap into retail was anything but accidental; it was driven by rigorous, datainformed experimentation
McInnes, a self-described data enthusiast, transformed the restaurant into a real-time product testing ground How? “If customers liked an item, we would keep it as a ‘special on the menu to see if there is continued demand If that continues to be the case, we considered that product for our retail line,” says McInnes From plant-based burgers to chicken tenders to breakfast sausages, Odd Burger is now considering hitting the plant-based aisles in grocery stores with their hottest-selling vegan pizzas, following measurable, increased demand in their restaurants
In the competitive world of food innovation, while new products may catch initial interest, it is a long-term business strategy that builds and sustains growth For Odd Burger, success has come from focusing on both McInnes and his business partner, Vasiliki McInnes, have focused on bringing affordable, healthy, and convenient foods to the masses from the beginning of their journey “When you run a food business, creating real value for customers has to come first whether that means lower prices, better ingredients, higher quality, or greater convenience,” says McInnes This philosophy guides everything at Odd Burger, from pricing strategy to product development With each decision, the company is tackling the challenge of making healthy, plant-based eating both accessible and affordable
Having a great product is only the starting “As a food company, we have to understand people expect good-tasting products as a baseline,” says McInnes. What sets a busine apart is the strength of its brand. That competitive edge comes from building real something Odd Burger achieves through consistent visibility, backed by a robust soc media and public relations strategy that br their story to life and keeps it in front of customers “We realized that if we want peo pick our products over other competitors in we will have to develop a good brand prese Especially for later-stage foodtech compan this helps in building high trust in the brand McInnes For Odd Burger, this focus and stra are as important as the products on their m
Innovation at Odd Burger goes beyond prod development and business strategy it’s roo delivering a better customer experience. Embracing a customer-first approach, the company even applies technology to the smallest details, like creating irregularly shaped burger patties This subtle touch is intentional, designed to give their plant-based burgers a more natural, handcrafted feel that resonates with customer expectations around quality and authenticity “Nobody likes a hockey puck burger
It’s all about the perception, and so our irregularly shaped burger gives a more natural look and high-quality feel to our products,” says McInnes Adoption of feedback also plays a crucial role in this process and this allows Odd Burger to meet the diverse needs of retailers When Odd Burger brought their frozen burgers into convenience stores, there was a need for their products to be microwavable “We didn’t know people microwaved their burgers, but they do! Part of our product development came from this learning, and we switched from fully raw frozen products to fully cooked ones Our customers can now just microwave the burger for 60 seconds and it's ready,” says McInnes
Odd Burger’s scale-up journey took a significant leap forward in April 2021 when the company went public, listing on the TSX Venture Exchange and OTCQB The move was a calculated strategy to unlock new investment opportunities and broaden its investor base “Our sector was hot at that time,” says McInnes “Industry valuations were strong for most plant-based businesses, including ours We were in the right place at the right time ”
Still, he cautions that going public isn’t a onesize-fits-all solution. The process, he says, was complex and demanding “It often feels like you ’ re running an entirely new business,” McInnes explains “You need to do your homework not just to understand the mechanics of going public, but to determine if it’s truly the right next step for your company ’ s growth ” That momentum fueled by strategic decisions, strong product development, and a booming sector soon led to major distribution breakthroughs Today, Odd Burger supplies 500 7Eleven locations across Canada and has secured a national partnership with Dot Foods, one of North America’s largest food redistributors It’s a move that’s expanding the company ’ s reach across Canada and into the U S , signaling its transition from regional disruptor to continental contender
Odd Burger isn’t just a success story, it’s a signal of what’s possible when bold vision meets smart execution From a small startup in London, Ontario to a publicly traded company with international distribution deals, Odd Burger is reshaping the future of food on a national scale With every plant-based product that hits the shelves, they’re challenging legacy norms, accelerating the shift toward sustainable eating, and proving that disruptive innovation can and does come from Southwestern Ontario.
You are invited to the Fall 2025 Toronto Gift + Home Market — proudly produced by The Canadian Gift Association!
Get ready to immerse yourself in Canada’s largest and most anticipated national marketplace for the gift, home, and lifestyle industry This isn’t just a show it’s where inspiration meets innovation, and where real connections turn into real business.
Located in our new home for 2025, The Toronto Congress Centre North Hall is a beautiful venue to experience the best our industry has to offer
Feel the energy of face-to-face buying and selling as you explore thousands of brands under one roof Touch, feel, and discover the latest trends, must-have products, and industry gamechangers all from the top vendors in the industry
NEW this fall – our dedicated feature area Proudly Canadian sponsored by CFIB Find the best and brightest Canadian made designers and manufacturers proudly showcasing unique products made right here at home!
Sunday, August 10 to Tuesday, August 12: 9 a.m. – 6 p.m.
Wednesday, August 13: 9 a.m. – 1 p.m.
We invite you to join us – Register Today!
Interested in Exhibiting? Click here to learn more about participating
Celebrate with us in 2026! The Canadian Gift Association is celebrating 50 years of supporting the gift, home, lifestyle community in Canada Save the dates and plan to join us at one or all our industry leading events across Canada
Spring 2026 Toronto Gift + Home Market –Canada’s National B2B Show!
Located exclusively at the Toronto Congress Centre – South, January 25 – 29, 2026
Click here for more info: https://cangift org/toronto-spring-gift-homemarket/
Alberta Gift + Home Market - Western Canada’s Longstanding Gift + Home Trade Show!
Edmonton Expo Centre
February 22 – 24, 2026
Click here for more info: https://cangift.org/alberta-gift-home-market/
Atlantic Gift + Home Market + East Coast Craft Expo - The East Coast’s LARGEST Gift + Craft Show!
Halifax Convention Centre
March 8-10,2026
Click here for more info: https://cangift org/atlantic-gift-home-market/
About the Canadian Gift Association (CanGift)
The Canadian Gift Association (CanGift) is the voice and entrepreneurial spirit of Canada’s $10 billion giftware industry Since 1976, this not-forprofit association has worked hard to make its members more competitive and successful In today’s evolving market, CanGift remains committed to being a force for positive change, acting as the industry’s best-known and most trusted “partner in growth” for businesses big and small CanGift enables members to network, discover the latest trends, make new business relationships and strengthen existing ones through the Toronto Gift + Home Markets (Toronto Congress Centre), Alberta Gift + Home (Edmonton EXPO Centre) and our newest show the Atlantic Gift + Home Market + East Coast Craft Expo Market (Halifax Convention Centre) In addition to our face-to-face marketing opportunities, we offer a portfolio of member benefits designed to contribute to the bottom-line success of our members.
Visitcangift.orgformoreinformation
Nation Builders:
The Economic and Cultural Legacy of South Asian Canadians
South Asian Canadians are not only one of the fastest-growing demographics in the country but also a formidable force in shaping Canada’s economy, culture, and community landscape With a population exceeding 2 6 million according to the 2021 census, the South Asian diaspora represents over 7% of Canada’s total population, contributing billions of dollars annually through entrepreneurship, employment, and cultural innovation
From retail and hospitality hubs in Brampton and Surrey to emerging business landscapes in Calgary, Winnipeg, and Manitoba, South Asian Canadians are at the forefront of a dynamic and evolving economic narrative
According to the Canadian Chamber of Commerce and various regional economic development reports, South Asian-owned businesses have become key job creators Small and medium-sized enterprises (SMEs) owned by South Asians are not only thriving in urban centres Still, they are also creating thousands of employment opportunities, particularly in Ontario, British Columbia, Alberta, and Manitoba
South Asian Canadians are estimated to contribute tens of billions annually to Canada's GDP through a diverse array of sectors Their entrepreneurial footprint spans industries including transportation, logistics, retail, real estate, construction, technology, education, healthcare, and food services
Toronto, and particularly Brampton, is widely recognized as the cultural and economic capital of South Asian Canadians With over 40% of Brampton’s population identifying as South Asian, the city has evolved into a vibrant epicentre of business, especially in the retail, real estate, transportation, and hospitality sectors
Grocery chains like Subzi Mandi, Chalo! FreshCo and fashion centers featuring traditional Indian, Pakistani, and Bangladeshi attire have transformed commercial districts Restaurants serving authentic South Asian cuisine from Punjabi dhabas to high-end fusion eateries dot the city, attracting food lovers from across the GTA.
Brampton is also home to a growing number of freight and logistics companies, many of which are owned by South Asians, fueling trade and supply chain infrastructure critical to Canada’s economy
Winnipeg and other parts of Manitoba are similarly witnessing growth From family-run restaurants and grocery stores to new tech ventures and healthcare clinics, South Asian Canadians are shaping local economies in innovative ways
Municipal governments are increasingly engaging with South Asian community leaders to design inclusive economic development strategies, further boosting entrepreneurial activity
InstitutionalandCulturalSupport
Strong institutional and cultural support systems further amplify the success and growth of South Asian Canadians These organizations not only preserve heritage but also empower communities through research, policy engagement, and education.
British Columbia, particularly Surrey, has become another beacon of South Asian economic and cultural vitality Payal Business Centre often
SouthAsianCanadianHeritageFoundation
This foundation plays a crucial role in celebrating, preserving, and promoting the rich and diverse cultural traditions of South Asians in Canada Through public programming, exhibitions, and community partnerships, it keeps heritage alive for future generations
Located in British Columbia, this interdisciplinary research institute examines issues around migration, identity, racism, and intergenerational dynamics within South Asian communities It partners with universities, artists, and civic institutions to create inclusive narratives and actionable policy recommendations.
SouthAsianCanadianDigitalArchive (SACDA)
A groundbreaking pan-Canadian initiative, SACDA documents the stories, histories, and contributions of South Asians in Canada through photos, oral histories, and archival records It bridges the gap between past and present, making heritage accessible and relevant
As Canada's population continues to diversify, South Asian Canadians are poised to wield even greater influence across business, culture, and civic life The next decade is expected to witness:
Greater representation in politics, media, and C-suites
Increased investment in technology, green energy, and education
Cross-cultural business innovation, particularly in the fusion of South Asian and Western traditions in food, fashion, and entertainment
Expansion into rural and underserved regions, bringing job creation and economic revitalization beyond major cities.
With younger generations increasingly engaging in civic leadership and global entrepreneurship, the South Asian Canadian community stands as a dynamic pillar of Canada’s future
From bustling business centers in Brampton and Surrey to emerging markets in Calgary and Manitoba, South Asian Canadians continue to transform Canada’s socio-economic landscape Their legacy is not just one of financial success, but also of cultural resilience, intergenerational growth, and inclusive innovation As institutional support deepens and public recognition grows, the communitys contributions promise to shape Canada’s multicultural success story for generations to come
Your role in staying updated is integral to our shared mission of fostering a community of innovators CanadianSME Magazine is a valuable treasure trove of entrepreneurial knowledge Click here to subscribe to our monthly editions for updates on Canadian businesses Follow our handle @canadian sme on X to remain updated on all business trends and developments Your support is crucial to our mission
Disclaimer: This article is based on publicly available information intended only for informational purposes CanadianSME Small Business Magazine does not endorse or guarantee any products or services mentioned Readers are advised to conduct their research and due diligence before making business decisions.
Sara Lisk is an award-winning franchisee who began her career as a Sales Associate at a COBS Bread bakery in Vancouver while at UBC, quickly rising to Sales Manager and earning a national award. At 23, she ambitiously pursued business ownership, gaining valuable experience in new bakery openings for COBS Bread. She launched her first COBS Bread franchise in London, ON, in 2019, adding a second in 2024. Now, she is expanding her operations to five COBS Bread locations, becoming the first franchisee to do so A Canadian Franchise Association Gold Award Franchisee of the Year, Sara is also recognized for her community contributions and her strong leadership, prioritizing employee investment and support
Meet Sara Lisk, the dynamic and inspirational leader, a multi-unit franchise owner behind two thriving COBS Bread bakeries in London, Ontario and a recent CFA Franchisee of the Year winner (Gold, Traditional Category). Presented by the Canadian Franchise Association (CFA), the award recognizes top-performing franchisees for their unique accomplishments and excellence in business performance, community service, and brand involvement
In just four years, Sara has risen from Sales Assistant to celebrated bakery owner, transforming her passion for people and fresh baking into a local success story Sara operates both the London North West bakery, located at Fanshawe Park Road, and the bakery on Wonderland Road South The London community has warmly welcomed her, and Sara expresses deep gratitude; she’s excited to hire around 25 new team members at her second location and expand her impact
FromVancouverSalestoOntarioBakery Leader
Sara’s journey began while she was studying in Vancouver She joined COBS Bread as a Sales Assistant, soon earning the company ’ s prestigious Lesley Gillespie Sales Award in 2017 With confidence and ambition, she relocated to Ontario, helping with a bakery launch in Waterdown before deciding: “opening a COBS is something I wanted to pursue as a career ” Four years later, she proudly owns and operates two bustling London locations
Like all franchisees, Sara is a small business owner, but has the support of a well-established brand behind her The training and ongoing support offered by COBS Bread helped her make her business ownership dreams a reality
PeopleFirstIsTheCoreIngredient
Building a great customer experience starts with a strong team Sara’s top priority She says, “People have always been my priority, ensuring they feel supported, appreciated, and heard ” Her leadership fosters a culture rooted in care, collaboration, and continuous growth, which translates to the fresh, friendly atmosphere that customers love
BakingwithPurpose:End-of-DayGiving
Sara’s bakeries proudly participate in COBS’ national End-of-Day Giving program, which donates unsold fresh products to local charities. Across Canada, COBS has donated millions of baked goods, a mission that has become increasingly significant as food insecurity continues to rise In London, Sara’s involvement supports community wellbeing, both through donations and partnerships
One of the standout initiatives Sara supports is Doughnation Day, COBS Bread’s annual nationwide fundraising campaign Sara’s London Northwest bakery is consistently recognized as one of the top contributors in Ontario Under Sara’s leadership, Doughnation Day becomes more than just a fundraiser it’s a full-scale community celebration The team goes all out with vibrant store decorations, gourmet sample stations, raffle draws, and spirited competitions among staff to see who can “raise the most dough ” It’s a day that brings people together, blending fun and generosity to make a meaningful impact
Over the years, Sara has forged strong partnerships with several impactful organizations, including ANOVA, Children’s Health Network, the Canadian Mental Health Association, Shine, and the Alzheimer's Society Southwest Partners (ALZSWP)
Through her COBS Bread bakeries, she has raised more than $45,000 in support of local charities, demonstrating how small business ownership can drive meaningful community change
One of Sara’s most personal and enduring commitments is her partnership with ALZSWP Inspired by her grandfather’s diagnosis with dementia, Sara has experienced firsthand the vital support the organization offers to families navigating similar journeys. In addition to donating over $25,000, she has made a multiyear pledge to ensure continued financial support for their programs
Sara’s impact extends beyond donations she actively leads annual baking workshops for individuals living with Alzheimer’s, utilizing the familiar and joyful act of baking to spark connections, creativity, and community These workshops have become a heartfelt extension of her mission to create inclusive, meaningful experiences for everyone her business touches
TheNextLoaf:GrowthontheHorizon
With her second bakery successfully launched, Sara’s not slowing down She aims to deepen local partnerships, expand donations, and continue creating exceptional experiences with her teams Her journey proves that entrepreneurial spirit, when combined with genuine care and community-minded leadership, yields both thriving businesses and inspired neighbourhoods
As a member of the CFA, COBS Bread has signed on to the Association’s code of ethics and committed to upholding a high standard of excellence as a franchise brand. Those interested in becoming a franchisee should Look for the Logo–the CFA Member logo signifies that a brand has made these same commitments as a member of the Association
Sara’s story exemplifies the powerful role franchisees can play in blending entrepreneurial success with social purpose Her work is a model for how business leadership can enrich communities, one loaf and one act of kindness at a time
Your role in staying updated is integral to our shared mission of fostering a community of innovators CanadianSME Magazine is a valuable treasure trove of entrepreneurial knowledge Click here to subscribe to our monthly editions for updates on Canadian businesses. Follow our handle @canadian sme on X to remain updated on all business trends and developments Your support is crucial to our mission
Disclaimer: This article is based on publicly available information intended only for informational purposes. CanadianSME Small Business Magazine does not endorse or guarantee any products or services mentioned Readers are advised to conduct their research and due diligence before making business decisions.
TheeventwasbrightenedbywelcomeaddressesfromtheHonourableNinaTangri AssociateMinisterofSmallBusiness and DanielTischEchevarría,PresidentandCEOoftheOntarioChamberofCommerce
Kicking off the 6th Annual CanadianSME Small Business Awards, the evening began with a warm welcome and a special introduction of SK Uddin, founder and editor of CanadianSME Small Business Magazine As the visionary behind the awards, SK opened the event with inspiring remarks, recognizing the dedication, innovation, and perseverance of Canada’s small business community His message set a meaningful tone for the night, one that honoured the achievements and impact of entrepreneurs across the country. His words not only welcomed the distinguished guests but also lauded the entrepreneurs for their ability to push boundaries, embrace digital transformation, and leverage AI to enhance operations and the customer experience SK set an inspiring tone of unity and progress, encouraging attendees to view the AI revolution as an opportunity to amplify impact, collaborate, and co-create a more dynamic small-business landscape across Canada
The 6th Annual CanadianSME Small Business Awards was a memorable evening, brilliantly hosted by Anna Sinclair, ACTRA member, Event Producer, Entrepreneur and Sponsorship Strategist Celebrating this year ' s theme, "Thriving Together: Small Business Leadership in the AI Age," Anna guided us through an inspiring celebration of collaboration, innovation, and growth in Canada's small business sector The event also recognized outstanding SMEs across diverse categories, highlighting our ongoing commitment to knowledge sharing, sustainability, and the success of the small business sector
Hon. Nina Tangri
Hon NinaTangri, Associate Minister of Small Business, opened her remarks with gratitude for the invitation to the 6thAnnual CanadianSME Small Business Awards She applauded the resilience, innovation, and unwavering determination of Canadian SMEs, highlighting their critical role as pillars of our economy Drawing attention to the theme, “Thriving Together: Small Business Leadership in the AI Age,” Minister Tangri underscored the pivotal moment in which Canadian entrepreneurs find themselves She emphasized the importance of government collaboration in helping small businesses harness AI responsibly to stay competitive, drive growth, and create a meaningful local impact She urged small business owners to continue their journey of digital transformation, knowing they have steadfast allies in government to help them thrive together
Daniel Tisch AssociateMinisterofSmallBusiness-Ontario PresidentandCEOoftheOntarioChamberofCommerce
DanielTischEchevarría, President and CEO of the Ontario Chamber of Commerce, took the stage to lend his support to Canada’s small business community He began by acknowledging the extraordinary resilience and adaptability of small enterprises in the face of shifting economic tides and rapid digital innovation He emphasized the transformative potential of artificial intelligence, noting that decades of research are now yielding significant results and that Canadian SMEs are well-positioned to capitalize on this shift The Ontario Chamber of Commerce CEO also highlighted the vital role of collaboration across government, industry, and community to ensure that AI adoption is inclusive and accessible
Your AI Advantage: Thriving in a Rapidly Changing World
Natasha Walji, Managing Director at Google Canada, delivered the keynote titled “Your AI Advantage: Thriving in a Rapidly Changing World” at the 6thAnnual CanadianSME Small Business Awards She centred her address on how AI represents the latest transformative shift in business, following the internet and mobile revolutions Natasha emphasized that AI isn’t futuristic its deeply practical, capable of automating routine tasks to free up entrepreneurs to focus on what matters most Her speech offered a compelling and actionable message: start small by deploying AI in high-impact areas, such as sales and marketing; experiment continuously to scale gradually; and embed an AI mindset across the organization. She likened AI to a business multiplier powerful only when paired with human ingenuity. By appointing “AI champions” within teams, SMBs can accelerate adoption and build a competitive edge together
As the Managing Director at Google Canada, Natasha Walji combines tech leadership with community-focused efforts She supports Canadian nonprofits and is a strong advocate for empowering small businesses Having pursued a degree in Computer Science at Yale and Cambridge, and as a former McKinsey consultant, Natasha’s keynote reflected inspiration and pragmatism energizing small business owners to embrace AI as a leadership strategy, not just a technical tool, and to thrive together in this new era
Natasha Walji is the Managing Director at Google Canada for Google Customer Solutions focused on helping small & medium businesses grow & thrive Previously she was a McKinsey consultant and a software developer Natasha has actively served the community for 20+ years focused on disaster relief, poverty alleviation, public health and co-founded an organization for children with disabilities. Natasha is recognized as one of Canada's Top 100 Most Powerful Women (WXN).
Empowering Local Economies:
Desjardins' Commitment to Small Business Growth
Desjardins has always emphasized community and local economic growth what does receiving this title mean to your organization?
It certainly means a lot to have our support for SMEs recognized Desjardins has been supporting local businesses for 125 years now, because we know it pays huge dividends for the community. In fact, the organization was founded to serve local farmers and tradespeople who were essentially operating small businesses, but didn’t have access to fair credit and savings
The model was incredibly successful in 1900, and remains so today, but at scale A healthy business ecosystem creates jobs, delivers on local needs, and puts money back into the community It really is a virtuous cycle
And when you empower small businesses, you ' re empowering entrepreneurs We want them to dream bigger; to be able scale up and hire more people, and to innovate so they can reach new markets
That support goes right to the heart of our mission, which is to contribute to the development of communities by giving our members and clients the support they need to be financially empowered
It’s an idea I think has a democratizing effect. It levels the playing field so everyone can take their financial future and the financial future of their families and businesses into their own hands And that's incredibly rewarding, for them and for us
Richard Dupuis VicePresidentOntario,BusinessBanking, DesjardinsOntarioCreditUnion
How is Desjardins supporting the financial health and resilience of small business owners today?
First off, we ’ re committed to businesses at every level and at every stage of their growth, from startups to mature businesses expanding overseas
Our GoodSpark Fund is a great example Over the past 8 years we ’ ve supported 920 projects across Ontario and Quebec and have committed a total of $280 million to SMEs by 2027 That’s money that goes directly to community initiatives that support local socioeconomic development
We’re also focused on helping young innovators grow their business while they develop as founders We have a great relationship with the University of Toronto Entrepreneurship community, a world-class program and an incredible ecosystem of startups we ’ re very proud to support Because again, beyond simply funding innovation, we want to provide support that young entrepreneurs need when it comes to finance and to the management side of running a company.
The business environment hasn’t been easy the last few years So besides traditional funding and grants, we ’ ve been very proactive about reaching out to our business clients Desjardins account managers are always on the phone and visiting farms and factories across Ontario and Quebec
We need to know what's happening for business owners, day-to-day, and to understand how we can support them
So being able to provide that financial and personal support for the business and the owner is an important combination It’s where Desjardins’s focus on the well-being of the community at large really comes through.
Mastercard: A True Ally to Small Business
Mastercard believes that small businesses are the backbone of Canada’s economy and the heart of our communities and they’re deeply committed to putting its network, technology, products, tools, and resources to work for them every single day
Mastercard also recognizes that when small businesses succeed, everyone benefits That’s why they takes a needs-based approach constantly listening to small business owners, learning from their experiences, and using those insights to shape the solutions we build Whether it’s understanding what’s working, whats not, or where there are gaps, they’re committed to developing products, programs, and partnerships that truly make a difference for small business owners in today’s economy
One of the ways Mastercard brings this commitment to life is through initiatives like the Mastercard x Pier Five Small Business Fund This fund provides recipients with $10,000 each in funding, along with access to mentorship, community-building opportunities, and resources designed to help their businesses grow. It’s not just about financial support it’s about creating an ecosystem where small business owners can thrive
Mastercard also understands from working with entrepreneurs that community is key That’s why so much of their work is focused on creating spaces where small business owners can connect with peers, share their experiences, learn from experts, and build meaningful relationships These connections are often just as valuable as the tools and funding they provide
Mastercard stands beside small businesses not just as a payments partner, but as a true ally in their growth journey - listening, learning, and innovating to ensure small business owners have what they need to thrive today and in the future
Powering SMB Growth with Interac
The commitment to small business has been strong at Interac—what does being named a 2024 Small Business Champion mean to your team?
DavidHersh
HeadProductandPartner
How is Interac helping entrepreneurs adopt more secure and efficient payment solutions?
At Interac, we understand that secure, low-cost payment solutions are vital to small business success That’s why we offer Interac® Debit a trusted, cost-effective payment option that helps entrepreneurs keep more of what they earn For added flexibility, Interac e-Transfer® for Business enables small businesses and entrepreneurs to:
Send bulk payments to multiple recipients
Invoice clients with higher transaction limits
Gain near real-time visibility into cash flow and money management
These products offer a powerful combination of tools that help entrepreneurs and smallto-medium-sized businesses (SMBs) operate more efficiently, securely, and keep costs predictable and low
Beyond payments, we offer initiatives like our From Dollar One’ hub, where entrepreneurs can gain access to practical financial tools and educational resources that help SMBs take control of their finances and grow with confidence Interac also collaborates with Mindfulness & Money to offer a free online program designed to help entrepreneurs develop their financial wellbeing skills and build their financial confidence Our goal is to be more than a service provider we ’ re a partner in fostering a stronger, more inclusive small business ecosystem across Canada
Small Business, Big Impact
It’s an honor for ADP Canada to be named Small Business Champion by CanadianSME Business Magazine
Thank you to the team at CanadianSME Business Magazine for the recognition and for the work you do every day in spotlighting the big impact of Canada’s small businesses
Thank you to the Canadian small business community for making this possible by entrusting ADP Canada as your HCM partner You are the backbone of our economy and being able to support your growth is a privilege
Small business, big impact.
When I speak to or visit small businesses, it’s easy to understand how you deliver such powerful impact There is constant innovation You’re driven by passion You serve local communities with unmatched service, expertise and care You’re always designing products for people
ADP’s core values align with these small business qualities Being named Small Business Champion is an opportunity for reflection, but also a reminder for ADP Canada to continue to serve our small business community in a manner that upholds our core values, including:
Inspiring Innovation: Rooted in passion and problem solving, small businesses create the future We’re here in the background so you can focus on innovation, while always designing new solutions to help propel your business forward
Service Excellence: With attention to detail, personalized care and human relationships, nothing beats small business service We’ll make sure you get the same from us
Each Person Counts: Every customer and every employee matters for a small business ADP Canada will bring this personal level of care to you and your needs
Social Responsibility: Small businesses are the backbone of Canada’s economy and the heartbeat of local communities Helping you help your clients and communities means the world
So how does ADP Canada deliver on the above and continue to be a champion for our small businesses?
Listen Everything starts here Our team is spending time meeting with small businesses and understanding their unique needs. Alongside our Head of Product, I meet with 2 small business clients each month in their work environment. We run payroll together, listen to what they need and immediately take this feedback back to our team
Design. Our small business products are built based on this feedback to uniquely support your needs. Included in this is an HR outsourcing department tailored for small businesses An HRO specialist acts as an extension of your team to help manage payroll, balance accounts and ensure compliance
Support At ADP Canada, we have a full department focused solely on serving our small business clients from Sales to Implementation to Service. Partnering with ADP Canada means tapping into our resources and getting personalized support
Serving Canada’s small business community is a privilege and inspiration Whether it’s creating jobs, driving innovation, or always delivering on consumer needs with dependability, you make this country reach new heights
I look forward to continuing to work with you to support your growth, while always drawing motivation from your approach to service, innovation and responsibility.
Mohamed Basma leads the Small Business Services division for ADP Canada and oversees the complete client journey from implementation to Service. Mohamed’s mission is to make sure Small Business Clients are satisfied and successful with their HCM solution. Mohamed joined ADP in 2018 as Vice President of Service Strategy and Operations and held multiple roles including leading the Outsourcing Service Organization and then leading Service Delivery for the Small Business, mid-market, upmarket and nationals segments Prior to ADP Mohamed worked for 11 Years in Management Consulting at Accenture followed by leading the Global Procure to Pay Department at Restaurants Brands International across all three brands: Burger King, Tim Hortons and Popeyes Mohamed earned his undergraduate degree in electrical engineering at the University of Toronto and his Masters of Business Administration at INSEAD in France and Singapore. Mohamed lives with his family in Toronto, ON. He is a passionate cyclist and participates in cycling events to create awareness such as the “Ride to Conquer Cancer” from Toronto to Niagara, and “Cycle for the Cause, the NorthEast AIDS Ride” from Boston to New York.
Your thoughts on winning the CanadianSME National Business Award
I still get jitters thinking about that night and the moment my name was called. To say it was unexpected would be an enormous understatement I feel grateful, blessed, lucky, and most importantly, recognized, and it’s all thanks to the CanadianSME! Being a finalist for a category is recognition enough, and I was elated already to get that, but going ahead to win it was beyond amazing A lot of founders grind and grind, but never get the accolades or any form of recognition, so to achieve that meant a lot to me More than words can describe
I cant thank the CanadianSME enough for all the work they do behind the scenes, and for looking out for small business owners in their own way For recognizing all the hard work and creating a space for them to shine I am more than grateful for everything they’ve done for me, for Ntradex Solutions Inc , and for the many Canadian small businesses out there
A special message or advice to small business owners
My advice is simple: NEVER GIVE UP! Even on days when it feels like all you do means nothing, even when it feels like you ’ re wasting your time, even when the naysayers tell you, you’ll never make it, NEVER GIVE UP
My advice is simple: NEVER GIVE UP! Even on days when it feels like all you do means nothing, even when it feels like you ’ re wasting your time, even when the naysayers tell you, you’ll never make it, NEVER GIVE UP
I went 2 years straight without taking a paycheque from my company, all while paying the 12 key people on my team Not because I didn’t need the money, everyone needs money, especially in today’s Canada and with what the economy looks like But because I wanted Ntradex to succeed, and I believed that my sacrifice would give us a shot at that I put everything into the company, quite literally, and I was willing to risk it all to see it succeed It is not easy to do this; it is not a decision I took lightly, but it was one I felt I had to make Because I believed in what I was doing, and my belief was infectious My team believed because I believed So did my family, my mentors, and even our customers etc
I went 2 years straight without taking a paycheque from my company, all while paying the 12 key people on my team Not because I didnt need the money, everyone needs money, especially in today’s Canada and with what the economy looks like. But because I wanted Ntradex to succeed, and I believed that my sacrifice would give us a shot at that. I put everything into the company, quite literally, and I was willing to risk it all to see it succeed It is not easy to do this; it is not a decision I took lightly, but it was one I felt I had to make Because I believed in what I was doing, and my belief was infectious My team believed because I believed So did my family, my mentors, and even our customers etc
You must NEVER GIVE UP, and perhaps most importantly, you MUST BELIEVE. Believe in yourself first, and believe in what you are building. Your belief and strength of perseverance are all that you need to succeed as an Entrepreneur
You must NEVER GIVE UP, and perhaps most importantly, you MUST BELIEVE Believe in yourself first, and believe in what you are building Your belief and strength of perseverance are all that you need to
Small Business of the Year 2024
(up to 10 employees)
TOP1Winner
Joe Saad is the founder of Pharmabest.ca, operating nine pharmacies across Ontario. He has over a decade of experience in pharmacy ownership and healthcare leadership. Joe is a former member of the Ontario Pharmacists Association Board of Directors. He is passionate about expanding access to care, including addiction treatment services. His business model emphasizes innovation, community engagement, and teamwork
Your thoughts on winning the CanadianSME National Business Award
Winning this award is an incredible honor and a testament to the dedication of our team at Pharmabest ca It affirms the impact that small businesses can make when rooted in purpose and community care From expanding pharmacy services to integrating addiction treatment clinics, weve stayed focused on innovation and service I’m grateful to CanadianSME for recognizing our journey, and to our partners, staff, and patients for their continued trust This award inspires us to keep striving for excellence and to grow responsibly while staying true to our mission
A special message or advice to small business owners
Stay grounded in your values, even when challenges come your way. Success in small business isnt just about growth it’s about resilience, relationships, and creating meaningful impact Build a team that believes in your mission, listen to your community, and adapt quickly Don’t be afraid to seek advice, take smart risks, and keep learning Every setback is a setup for a comeback If you lead with integrity and stay committed to service, recognition and results will follow Believe in the long game and invest in people as much as in your business
Small Business of the Year 2024
(up to 10 employees)
TOP2Winner
We are a pre-owned Luxury car dealership located in Vaughan, Ontario. We specialize in luxury and sports automobiles. Family-owned and operated, we pride ourselves in having some of the most competitive prices in the Greater Toronto Area. Customer service is our absolute top priority which is why we ensure every customer interaction is conducted promptly, with honesty, integrity, and professionalism
Your thoughts on winning the CanadianSME National Business Award
Winning the CanadianSME National Business Award is an incredible honour and a proud milestone for our entire team It’s a testament to the dedication, resilience, and passion we bring to our work every day This recognition motivates us to keep raising the bar, delivering exceptional service, and creating meaningful impact within our community and industry We’re deeply grateful to our loyal clients, supportive partners, and hardworking staff who make achievements like this possible This award is not just a win for our business, it's a celebration of teamwork, growth, and what’s possible when vision meets relentless effort THANK YOU SO MUCH CANADIAN SME
A special message or advice to small business owners
To every small business owner out there: keep going. The journey isn’t easy, and there will be moments of doubt but those are the same moments that build resilience Stay true to your vision, trust your instincts, and be patient with the process Surround yourself with people who uplift you, and don’t be afraid to pivot or take risks The late nights, the setbacks, the small wins they all matter You’re building something real, something that matters Keep showing up, because your perseverance will take you further than you think
(up to 10 employees)
TOP3Winner
Daryl Ching is the Founder and Owner of Vistance Accounting, a full-service accounting and financial advisory firm supporting small and mid-sized businesses across Canada With over a decade of experience in investment banking, Daryl began his career at RBC Capital Markets, structuring multibillion-dollar transactions, before moving to boutique firms where he led a range of debt and equity financings across diverse asset classes.
Your thoughts on winning the CanadianSME National Business Award
This award is testament to the success we have had in our vision: to level the playing field for small businesses Too many small businesses fail, not because they lacked passion or drive, but because they ran out of cash and never had access to the financial expertise that could have helped them grow sustainably That’s the gap we are here to close We believe small businesses deserve proactive insights, financial clarity, and strategic advice, the kind that’s usually reserved for Fortune 500 companies Beyond the numbers, we also advocate for small businesses in the media and in policy discussions
A special message or advice to small business owners
We are truly humbled to be recognized among so many inspiring entrepreneurs and changemakers who are redefining what it means to build a business in Canada today We use our platform to elevate our voices, push for better support structures, and challenge systems that unfairly favour larger players
Because every time a small business thrives, it creates jobs, builds community, and drives innovation in a way that ripples far beyond its balance sheet To the small business community, this award is for you You are the backbone of our economy, and we are proud to be in your corner
1 Vestacon, founded in 2008, is a construction management and general contracting firm with offices in Toronto and Vancouver.
Your thoughts on winning the CanadianSME National Business Award
2. At Vestacon, Sam Falzone, President and CEO’s leadership approach is rooted in empowerment, accountability and commitment to improvement and professional development.
3 Vestacon’s culture is built on it’s Core Values: VESTA -Vision, Excellence, Safety and Sustainability, Teamwork, Accountability
4 Our “One Team, One Dream” motto fosters a collaborative, growth-oriented environment where everyone is encouraged to take initiative, contribute ideas and develop professionally
5 Vestacon’s unwavering commitment to community, strategic growth and customer service is what sets us apart in the industry.
It is a true honour to be the recipient of the Canadian SME National Business of the Year award for 2024 We are honoured to be recognized for our excellence in leadership, growth and our people-first culture, which drives everything we do To our fabulous team members, our partners and our clients, thank you! To Canadian SME Magazine, thank you for the recognition and to Canon, our award sponsor, thank you. Thank you all for being a part of our journey and success.
A special message or advice to small business owners
Being a business owner requires an unwavering commitment and hard work We all experience the highs, the lows and the ups and downs It is important to never give up and always push forward Never forget where you came from and those who helped you get there, and when you lead from the heart you can never go wrong ” Sam Falzone, President and CEO, Vestacon Limited
Technopreneur of the Year Award 2024
Réal Breton - CEO of iFinance Canada
Réal Breton is the CEO of iFinance Canada and founder of Iceberg Finance Group He launched the company from scratch starting with just an Excel sheet and a big vision Today, iFinance is one of Canada’s fastest-growing fintech lenders, with over $2B in loan applications Réal led the acquisition and digital transformation of iFinance, investing early in proprietary tech His leadership is grounded in innovation, team collaboration, and making financing more accessible for Canadians
That early conviction, while risky, is now paying off Today, our platforms serve thousands across Canada with speed, transparency, and intelligence This recognition affirms that we made the right decisions early on We’ve come a long way, but the next decade holds even more promise We’re just getting started
Your thoughts on winning the CanadianSME National Business Award
This award is a proud moment for the iFinance team- for every developer, product lead, and team member who helped bring our vision to life
A decade ago, we invested millions into technology before issuing a single loan, because we believed the future would be digital, automated, and customer-first
A special message or advice to small business owners
Trust your long-term vision even when it feels too ambitious or uncertain. We built our lending platform before we had a single client Everyone thought it was risky But we believed in the need, the purpose, and the people behind it You don’t need perfection to begin You need conviction, a mission that matters, and a team that believes in it with you Innovation doesn’t happen in isolation it comes from shared effort, humility, and resilience
Build with intention Stay close to your purpose Your business isn’t just about profit, it’s about solving real problems That’s where the impact and the growth lives
Best in Health and Wellness Business Award 2024
Your thoughts on winning the CanadianSME National Business Award A special message or advice to small business owners
Humbled is the appropriate word to describe our reaction to winning this national business award
We were thankful to be nominated and thrilled to be a winner amongst so many incredible nominees S K and the team at Canadian SME have clearly developed a trusted resource in helping small and medium sized businesses thrive Our Totum team members are really the ones to recognize as their efforts day in and day out produce the benefits for clients that lead to this type of recognition
Perseverance may just be the most important quality any business owner can have That and the belief in what you are trying to accomplish Combine these two qualities and success is sure to follow
Small Business of the Year 2024
(up to 50 employees)
TOP1Winner
Otherlife is an award-winning creative agency headquartered in Toronto, specializing in brand, digital design, and engineering Founded in 2018, we’ve grown from a small studio into a 35-person team building immersive experiences at the intersection of design, technology, and innovation We partner with forward-thinking clients - from fintech and blockchain pioneers to global cultural brands - to bring bold ideas to life
Your thoughts on winning the CanadianSME National Business Award
Winning Small Business of the Year is an incredible honour and a meaningful milestone for our team What started as a small studio with a big vision has grown into a full-service creative agency working with global brands and innovators This recognition validates the years of hard work, creativity, and belief we ’ ve poured into building Otherlife We're grateful to the CanadianSME Awards for spotlighting businesses like ours, and to our team, clients, and partners for being part of the journey It’s a proud moment - not just for us, but for Canadian creativity on the global stage.
A special message or advice to small business owners
Build something you believe in The early days won’t be easy - they rarely are - but purpose and persistence will carry you forward Bet on yourself and your team - that belief becomes your edge. Surround yourself with people who challenge and support you. Say yes to the hard things, the weird ideas, the unproven paths Small wins lead to momentum, and momentum becomes scale Focus on creating value, not just revenue, and never lose sight of why you started Your journey won’t look like anyone else’s - and that’s the point The future belongs to those who are bold enough to shape it
Small Busines of the Year 20
(up to 50 employees)
TOP2Winner
With flexible and affordable expertise in HR, finance, recruitment, and strategy, Business Sherpa Group is a reliable partner for SMEs across Canada. Their leadership and dedication to excellence and SME success are demonstrated by their recent milestone winning UPS Small Business of the Year 2024 as well as by their active sharing of data-driven insights, AI integration in recruiting, and team recognition
They were honoured as Top2 Winner – UPS Small Business of the Year (Up to 50 Employees) at the CanadianSME Small Business Awards 2024 Founded in 2008, the company is headquartered in Ottawa, Ontario They are popular for specializing in outsourced operations support for Canadian SMEs, including HR management, cloud based accounting/virtual CFO services, managed recruitment, executive solutions, and strategic planning. They provide services to over 550 clients across various sectors, including manufacturing, finance, hospitality, technology, construction, and Indigenous organizations.
Some of its Insights and highlights include their article on proactive strategies for SMEs in uncertain times, covering financial modelling, workforce planning, and more. Previously, they have also highlighted that while AI enhances efficiency in the hiring process, human recruiters remain essential for selection and team-building. They have shared SME data on financing in Canada. To educate their audience, they also shared guidance on navigating small business challenges, such as cash flow and competition.
Small of the
(up to 50 employees)
TOP3Winner
Jessica Cryer is Managing Partner of The Experience Advisors (XA), a consultancy turning customer and employee experience visions into action A seasoned entrepreneur, she founded and scaled XA into a trusted advisory partner for public and private sector clients across Canada She brings creativity, resilience and empathy to every engagement A devoted mom, she applies the same passion and insight at home
Your thoughts on winning the CanadianSME National Business Award
Receiving this honor is both humbling and energizing, inspiring us to continue growing It validates countless hours of collaboration, creativity, and courage, reminding us that when purpose and passion align, extraordinary results follow. This award is more than a trophy; it is evidence that a clear vision, relentless curiosity, and unwavering commitment to your unique value can elevate even the smallest ventures to national recognition as long as we remain true to our roots We celebrate this achievement with gratitude for our team and partners, and we look forward to embracing future challenges with the same dedication and spirit and optimism
A special message or advice to small business owners
“Success is the sum of small efforts repeated day in and day out.”
Robert Collier
The best advice I received is to stay consistent: success is not about being the smartest person in the room but about persevering with grit when others quit, learning from setbacks, and maintaining momentum Surround yourself with people who lift you higher, stay curious about your customers’ needs, and never underestimate the power of empathy Success is defined not by team size or budget but by the clarity of your purpose and the impact you create Keep dreaming big and move forward every day
Fastest Growing Company
Founded in 2014 and headquartered in Calgary, Showpass is North America’s fastest-growing ticketing and event technology platform. We empower event organizers of all sizes with innovative tools to create seamless, engaging experiences, from local concerts to globally touring exhibitions Showpass has served hundreds of millions of fans while staying true to our core values: relentless growth, curiosity, and a mission to reignite the joy of live events
Your thoughts on winning the CanadianSME National Business Award
Winning the CanadianSME Fastest Growing Company Award is an incredible honour and a reflection of our team’s unwavering commitment to innovation and customer-first values. At Showpass, we exist to empower event organizers and elevate the live experience and this recognition validates the work we ’ re doing to reshape the industry Its also a celebration of the small businesses, independent promoters, and creative communities that inspire us every day
A special message or advice to small business owners
Stay grounded in your values Whether you ' re scaling fast or facing tough times, your people and your purpose should lead the way At Showpass, we navigated the pandemic without a single layoff by investing in our team and innovating for the future If you build with integrity, resilience, and a deep respect for your community, success will follow on your terms
Apoorv Gupta is a serial entrepreneur and the Founder and CEO of Roam, a fast-growing startup reshaping how Canadians access vehicles He previously co-founded VAI, a car subscription company in Brazil acquired by Santander Bank, and BrainStation, a global leader in digital skills training acquired by Konrad Group He’s passionate about building innovative products that drive positive impact across society
Your thoughts on winning the CanadianSME National Business Award
It’s an incredible honour to be named Startup Business of the Year. This recognition reflects the dedication of our team, the trust of our customers, and the support of our investors, advisors, and partners It affirms that we ’ re solving a real need at Roam - and motivates us to keep building
A special message or advice to small business owners
Building a business is hard, even for experienced founders Don’t let setbacks define you Focus on solving real problems, surround yourself with great people, and keep showing up Canada and the world needs more builders who are creating jobs, improving our lives, and inspiring others to do the same
Best Professional Services of the Year 2024
TOP1Winner
Mary Olanubi is the Director of Senior Homecare by Angels Hamilton, providing compassionate, professional care to seniors since 2013 With a strong combined background of over 20 years in Marketing and Healthcare, she leads a dedicated team that supports aging in place with dignity.
Your thoughts on winning the CanadianSME National Business Award
Winning the CanadianSME National Business Award for Best Professional Services is an incredible honor and a proud milestone for our entire team It recognizes the heart, hard work, and commitment we pour into supporting seniors and their families every day This award reaffirms our mission to deliver compassionate, clientcentered care with excellence and integrity We’re grateful to the CanadianSME community for this recognition, and it inspires us to continue raising the standard in senior care Thank you to our caregivers, clients, and families this achievement belongs to all of us
A special message or advice to small business owners
To all small business owners: never underestimate the impact of your work Every challenge you overcome shapes your growth and resilience Stay focused on your purpose, surround yourself with the right people, and lead with heart and consistency. Success doesn’t happen overnight it’s built through perseverance, adaptability, and service Celebrate the small wins, learn from the setbacks, and always listen to your clients Your authenticity and commitment will set you apart Keep pushing forward your vision is valid, and your journey matters
Best Professional Services of the Year 2024
TOP2Winne
Elyse Boulet, CEO and Managing Partner of PIGEON, Known for her honest, collaborative, and forward-thinking leadership, Elyse leads highperforming teams in Toronto and Montreal, uniting them around purpose-driven brand work.
Your thoughts on winning the CanadianSME National Business Award
Winning the CanadianSME National Business Award for Best Professional Services is an incredible honour and a proud reflection of our team’s passion and dedication At PIGEON, we have a deep belief in the power of strategic creativity to move people and brands forwardnot only in the work we deliver, but in how we show up for our clients and for each other every day This recognition celebrates the values that drive us: curiosity, collaboration, and excellence Being acknowledged by an organization that celebrates Canadian entrepreneurship is incredibly rewarding, and it motivates us to keep raising the bar
A special message or advice to small business owners
Stay rooted in your purpose and values - they can be your compass in both calm and chaotic times Surround yourself with people who challenge you, support you, and share your vision. Embrace curiosity, listen deeply, and don’t be afraid to evolve. Growth doesn’t always come from big leaps; often, its the small, consistent steps that shape lasting success I’d say that leadership isn’t about having all the answers, but about creating the conditions for others to thrive In the end, resilience, creativity, and heart are what truly drive impact - in business and beyond
Best Professional Services of the Year 2024 TOP3Winner
Horizon Equine is your partner in comprehensive equine care, offering the full spectrum of progressive veterinary services that cater to every aspect of your horse’s health At Horizon Equine, we draw from years of experience and breed-specific training to deliver the highest quality of equine veterinary medicine Our commitment extends to being available when and where your horse needs help
Your thoughts on winning the CanadianSME National Business Award
Horizon Equine Veterinary Clinic is truly honoured to receive the Canadian SME National Business Award for Best Professional Services This recognition reflects the trust of our clients and our deep commitment to helping them and their horses thrive To fellow businesses: never lose sight of the people you serve listen intently, deliver with heart, and grow with purpose Excellence follows when you lead with care and stay focused on what matters most
A special message or advice to small business owners
As a small business owner, resist the urge to shoulder it all you are not your entire business Step back regularly to scan the horizon and periscope up: connect with peers, learn from their wins and missteps, and embrace best practices that save time and spark growth. Staying engaged with your community and key stakeholders keeps your business relevant, resilient, and primed for opportunity Leading well means looking up and looking forward
Excellence in Data Privacy & Security Award 2024
GlobalVision is the leader in automated proofreading for regulated industries. We help pharmaceutical, CPG, and print companies eliminate errors through precision inspections.
Your thoughts on winning the CanadianSME National Business Award
This recognition means a lot to us. As a bootstrapped company built from the ground up, it’s incredibly rewarding to see our teams hard work in data privacy and security acknowledged at a national level We’ve always believed that protecting our data isnt just a feature it’s a responsibility We're proud of how far we ’ ve come as a Canadian business making a global impact This award reaffirms our commitment to helping companies deliver error-free, compliant content with confidence
A special message or advice to small business owners
Invest early in building trust with your customers, your team, and your technology Whether it’s data security, product quality, or service delivery, consistency builds confidence Stay focused on the long game: innovate on your foundations and don’t be afraid to evolve As a bootstrapped company, we ’ ve learned that resilience and clarity of vision are your greatest assets. Spending time developing these areas pay huge dividends long term
The Sustainable Business of the Year 2024
A special message or advice to small business owners Piyush Sawhney founded Dr. Phone Fix, a top Canadian cell phone repair and resell company, which has 35 stores in 23 cities in 4 provinces.
Your thoughts on winning the CanadianSME National Business Award
We are proud and grateful for our many awards, but this one - winning Canada’s top business green award - is very special since we are heavily committed to doing what we can to save the planet with our mission to Repair, Reuse, Refurbish, Resell, Recycle cell phones We are over the moon as this year ’ s winner
As a society we are competitive - from spelling bees to Nobel prizes They bring out the best in us We hope we serve as an inspiration for others, and we urge other companies to compete in future years They help push us to exceed expectations and to excel We urge others to challenge themselves and showcase their achievements
COSTI is a community-based non-profit supporting newcomers and diverse communities in the Greater Toronto Area since 1952 We offer settlement, employment, education and social services to help individuals build successful lives in Canada. With 20 locations and staff speaking over 60 languages, our support is culturally responsive and client-focused. Our programs include career development, language and skills training, housing support, mental health services and more
Your thoughts on winning the CanadianSME National Business Award
Winning the CanadianSME Community Impact Award is a special one for us because impact is what drives us at COSTI. It honours the work we ’ ve been doing quietly, case by case, story by story, for over 70 years From settlement to employment, from trauma recovery to language training, nearly 40,000 individuals turned to us last year alone
This award is a recognition of every staff member who shows up, listens and helps someone feel supported That’s the real work And while we dont do it for the spotlight, we ’ re proud that this impact is being seen (and felt) across our communities!
A special message or advice to small business owners:
Whether it’s about building a business, a service or a movement, real impact happens one story at a time At COSTI, we ’ ve spent more than seven decades walking alongside individuals as they rebuild, restart and thrive, and that kind of steady, heart-led work adds up We may not always see the results right away, but consistency pays off Community impact doesn’t happen overnight, but it does happen when people feel seen, supported and included. And that’s something every small business has the power to do.
Black Entrepreneur of the Year 2024
Lamar Falconer CEO & Co-Founder of AltoLeap Inc
Lamar Falconer is co-founder and CEO of AltoLeap Inc , a Canadian software development firm specializing in cloudnative enterprise solutions. Since 2012, AltoLeap has powered over $100 million in annual revenue for clients across manufacturing, transportation, and service sectors. With an engineering background and MBA, Lamar combines strong technical expertise with strategic business leadership. Lamar also mentors emerging software engineers throughout Canada and the Caribbean
Your thoughts on winning the CanadianSME National Business Award
Receiving this honour is humbling and deeply affirming It celebrates far more than an individual milestone it recognizes the collective ingenuity of our binational team, the trust of our clients, and the vibrant ecosystem of Black innovators driving Canadian business forward The award reinforces my belief that when talent is met with opportunity and inclusive leadership, extraordinary outcomes follow
A special message or advice to small business owners:
Stay relentlessly close to your customers pain points and let those insights guide every decision. Resources may be limited, but curiosity, discipline, and a bias for action cost nothing and compound quickly Surround yourself with people who challenge your thinking, measure what matters, and don’t be afraid to pivot when the data or your gut says the market has moved Consistency beats perfect timing, and progress beats perfection every day
STACKT creates award-winning concepts where community, culture, and commerce come together The Toronto flagship spans over 100,000 square feet, where retail thrives alongside world-class events, hospitality, art and public space. In 2023, STACKT launched STACKTˣ , a free platform dedicated to empowering Canadian small businesses through mentorship, resources, and retail opportunities across the nation. STACKT is shaping the future of retail by creating vibrant hubs for innovation and cultural impact
This recognition goes beyond our team It celebrates every small business, artist, partner, and visitor who has shaped STACKT into a vibrant hub of culture and commerce It affirms our belief that retail can be a platform for social impact and meaningful connection.
As we grow STACKTˣ and expand nationally, we are more inspired than ever to lead with purpose, creating inclusive, innovative concepts that bring people together and spark lasting change
youre shaping culture and building community
To Industry Leaders: Open the door - you have the power to drive real change By sharing access, visibility, and resources, you ’ re not just supporting entrepreneurs, you ’ re shaping a more inclusive, resilient future for us all Let’s lead with purpose and build what’s next, together
Pathway Communications is a trusted leader in Managed IT Services, with over 30 years of experience supporting businesses across North America We offer secure, scalable, and customized solutions including managed IT, cloud, data centre, cybersecurity, contact centre, and connectivity services all backed by our Tier III data centre in Markham, ISO and SOC certifications, and a strong customer-first approach.
Your thoughts on winning the CanadianSME National Business Award
Winning the Tech Business of the Year award is a proud milestone for all of us at Pathway Communications. It reaffirms our commitment to innovation, service excellence, and customercentric solutions in managed IT and cybersecurity For over 30 years, we ' ve supported Canadian businesses by delivering tailored solutions that solve problems efficiently
This recognition belongs just as much to our passionate team as it does to the forwardthinking clients, partners, and vendors who place their trust in us We're honoured, grateful, and more motivated than ever to continue driving impact across North America's tech landscape
A special message or advice to small business owners:
I recommend that every small business owner stay focused on their purpose, invest in their people, and never stop listening to their customers Innovation doesn't always require big budgets We can still thrive on resilience, adaptability, and clarity of vision. Let's surround ourselves with those who challenge and support us, and don't be afraid to evolve. Success is rarely overnight, but every step forward counts So, let's keep pushing boundaries, even when it's hard, because that's where progress lives Every small business's journey matters, and the impact we create is bigger than you think
Stephanie Loureiro’s background is in digital media and television She hosted and produced an award-winning podcast where she interviewed stars from The Bachelor, E! Network, and MTV, and a television show for Rogers, interviewing musicians and TV personalities
As a founding member of Speer Technologies since 2019, Stephanie took on the role of Creative Director, focusing on branding and UX/UI design In 2021, she was granted a US patent for her work with AR video synchronization technology
Your thoughts on winning the CanadianSME National Business Award
Winning the Woman of the Year award at the CanadianSME National Business Awards is an incredible honour and surprise It’s deeply meaningful to be recognized for work that I’m so passionate about, empowering people, building thoughtful products, and helping shape the future of design and tech in Canada! I'm incredibly thankful for the team at Speer for recognizing me for this opportunity
A special message or advice to small business owners:
My advice to small business owners is to trust your vision and stay adaptable The biggest benefit we have as a smaller team is the ability to move quickly and fail fast Build strong relationships with your team, your community, and your partners because people are the heart of any successful business and your network is so important
Snuggle Bugz is Canada’s trusted destination for all things baby With over 15 years of experience, we offer parents carefully curated baby gear and expert advice, available both online and in-store. Our mission is to instill confidence in every parenting journey with premium products and exceptional service
Your thoughts on winning the CanadianSME National Business Award
We are incredibly honoured to be named Ecommerce Business of the Year by CanadianSME This award is a testament to the passion and dedication of our entire team, who work tirelessly to support Canadian families through every stage of parenthood. From product discovery to delivery, our goal has always been to deliver an exceptional and trustworthy online experience
This recognition reinforces our commitment to innovation, customer care, and community, and we ’ re excited to continue growing alongside the families we serve Thank you for celebrating the heart and hustle behind Canadian small businesses like ours
A special message or advice to small business owners:
Running a small business takes courage, consistency, and a whole lot of heart Our advice? Stay connected to your “why,” and let it guide every decision Lean into your community, listen, learn, and grow with them Embrace innovation, especially in the face of challenges, and never underestimate the power of a supportive team Celebrate the small wins, keep showing up, and know that your passion is your biggest superpower The road may not always be easy, but it is always worth it!
Page Pros is an award-winning digital marketing agency built on trust and lasting client relationships We provide transparent, costeffective marketing tailored to small and medium-sized businesses Our focus is longterm customer acquisition and sustainable revenue growth. Thousands of businesses across Canada trust our award-winning RankPRO™ service. We deliver proven results in local SEO, Google Maps, and online visibility.
Your thoughts on winning the CanadianSME National Business Award
Winning Digital Business of the Year for the second year in a row is a tremendous honor and a true testament to the incredible work our team puts in every day It’s a reminder that when you stay focused, committed, and continually strive to improve even just 1% every day great things can happen We’re proud to represent Canadian innovation and small business excellence on a national stage. This award belongs to our entire team, our amazing clients, and everyone who believes in the mission behind Page Pros. Thank you to CanadianSME for recognizing the work that drives us forward. - Joe D. - President
A special message or advice to small business owners
We’re in the middle of a digital transformation driven by AI. If you want to stay competitive, use your free time to learn about AI and start applying it. It can boost your efficiency, elevate your work quality, and enhance the service you deliver But don’t fall into the trap of thinking AI alone will save your business or make you rich overnight It’s a tool not a shortcut Hard work will always prevail The biggest benefits will go to those who combine smart technology with relentless effort Embrace AI, but remember: outworking your competition still matters just as much - Jesse Galati - CEO
AiZtech Inc. (pronounced as Eyes.tek) is launching a breakthrough AI platform called iSelfie ai to help millions of users enjoy life with younger healthier hearts It can detect early biomarkers of diseases from a selfie experience of the eye and the eye strip It can measure different heart health metrics, check for active infection of COVID-19 or even do a 12 lead electro-cardiogram from a selfie experience
No wearables No chemicals, No waiting Just your smartphone The company was founded by 1 Mohamed Sheta; a former global executive at Johnson and Johnson after a track record of 20 years in healthcare innovations around the globe. 2. Sara LeBlanc; a well published behavioral scientist with deep expertise in research and ethically grounded innovation 3. Benjamin Fonooni a technologist with AI super talent and a 15 years track record in product platform development.
Your thoughts on winning the CanadianSME National Business Award
The best dreams are those that happen with our eyes wide open This is an incredible moment for us and for the AI community It is a celebration of our relentless endeavour to impact a billion lives with younger healthier hearts Canada can be an AI superpower Indeed Canada should be an AI superpower We have all it takes for that We just need to set it as a national priority for a sovereign prosperous economy And a final note of thanks to my wife, Nour and my children who are my inspiration
A special message or advice to small business owners:
“Believe ” Believe in your mission; in yourself and in your team Your business deserves to exist if it makes people’s lives better For sure, you’ll face headwinds if you ’ re building a new tomorrow that only a few can envisage So persevere and learn along the journey And if you fall down 7 times, make sure you get up 8 times Sincere hard work will never go in vain So have faith, have fun Keep hustling, keep shining. You will either win or learn.
Indigenous Entrepreneur of the Year 2024
Sarah Hopkins
Founder & Matriarch of Three Sisters Consulting
Three Sisters Consulting won Indigenous Entrepreneur of the Year – 2024 at the CanadianSME Small Business Awards. Headquartered in Chatham-Kent, Ontario, with a core team of 2– 10 employees, the company was founded in 2018 by Sarah Hopkins, who draws on her Lenape Turtle Clan heritage to amplify Indigenous voices in Canada Three Sisters Consulting provides services such as navigating government procurement, including Aboriginal Set-Aside tenders, strategic planning, proposal writing, engagement, and reporting for Indigenous communities and organizations, as well as advising corporations and non-profits on Indigenous inclusion, covering hiring, governance, operations, and board training
2SLGBTQI+ Inclusive Excellence Award 2024
Fondation Émergence is a non-profit organization based in Montréal that works to eradicate transphobia and homophobia Laurent McCutcheon founded it in 2000, and since then, it has sought to raise public awareness of the reality faced by LGBTQ+ and gender-diverse individuals As a registered charity in Canada, it ensures accountability and transparency within the organization Some of its core programs are:
International Day Against Homophobia and Transphobia (May17): Launched in 2003, this flagship awareness day is now followed and honoured in over 60 countries
Pour que vieillir soit gai: Programs supporting LGBTQ+ seniors in long term care
ProAllié: Promoting workplace inclusion training, this program supports allies and LGBTQ+ employees
Famille Choisie: Assistance for family caregivers within the LGBTQ+ community
Best in Health and Wellness Business 2024
Puppy Sphere offers positive, puppy-focused wellness activities, including Puppy Yoga & Bubbly, which combine socializing with cute puppies and guided yoga or relaxation sessions They won Best in Health and Wellness Business – 2024 at the CanadianSME Small Business Awards Supported by the science of oxytocin, serotonin, and dopamine release, these events provide benefits for stress alleviation and mood enhancement Puppy Sphere was founded in 2021 in Toronto by Francesca Albo (née McFadden) and Lea Burbidge They are popular for their curated special events, including yoga classes, cuddle zones, puppy socials, and corporate events for brands such as Google, TikTok, Uber, Spotify, the NBA, and The New York Times.
Customer Service Excellence 2024
Altrum is a Quebec-based company that offers complete solutions for employee rewards and recognition Peer-to-peer tools, corporate awards, management training, gift services, and recognition programs are all part of its all-in-one platform, which aims to improve performance, engagement, and retention through regular, meaningful appreciation.
Trusted by clients such as Desjardins, Aldo, Indigo, WB Games Montréal, and Solotech, Altrum supports organizations seeking to embed a culture of recognition, from small initiatives to corporate-wide programs They won Customer Service Excellence –2024 at the CanadianSME Small Business Awards Altrum delivers a powerful recognition platform that combines intuitive software, extensive gift options (over 10,000), award customization, and managerready training
Best Business Innovation 2024
Founded in2016, NAV43 is a Toronto based digital growth agency that combines human strategy with advanced AI and marketing technology to deliver compounding returns in SEO, PPC, CRO, and CRM for e commerce and lead generation clients
NAV’s strong team has developed GPT powered audit scripts, machine learning bidding models and generative content workflows that compress weeks of analysis into hours The results are tangible:
For PolicyMe, NAV43 increased Qualified leads by 66% in just six months in the very competitive life insurance industry.
Today, brands from fintech to tourism trust NAV43 to turn search intent into measurable growth, confident in their promise: big agency technology with boutique agency care As CanadianSME Awards finalists, NAV43 is proud to demonstrate how intelligent automation, guided by passionate experts, is redefining efficiency for businesses of every size
CSR Excellence Award 2024
Miix Analytics Inc. is a boutique Marketing Mix Modeling (MMM) company with its headquarters located in Liberty Village, Toronto Their services, which include MMM, sponsorship ROI, UPC analytics, e-commerce optimization, and bespoke dashboards, are agile, reasonably priced, and insightful They boast of a staff based in Canada, which guarantees a thorough awareness of the local market They were awarded the CSR Excellence Award 2024 at the CanadianSME Small Business Awards
Kumaran Nadesan is Co-Founder and Deputy Chairman of 369 Global, a Canadian group of companies focused on talent mobility, media, and global business facilitation. A former civil servant in the Ontario Public Service, he has led initiatives in policy and innovation, partnerships and growth, and intergovernmental affairs. Kumaran has participated in national trade missions and is a vocal advocate for everyday Canadian leadership.
Named a CivicAction DiverseCity Fellow, Established Professional of the Year by the Canadian Tamil Professionals Association, and Inspirational Leader of the Year by CanadianSME National Business Awards, Kumaran possesses a rare mix of public insight and entrepreneurial drive
I’m honoured to have been named Inspirational Leader of the Year. As someone who is relentlessly focused on execution, this award is an opportunity to pause and reflect on how far I have come It’s also an important reminder that leadership does not happen in a vacuum It boils down to people who have extended to you the privilege of their time, attention, and energy to be a part of what you’re building To that end, I'm incredibly grateful to my colleagues in 369 Global and beyond who I hope know that my leadership journey serves to reflect their own
A special message or advice to small business owners
Small and medium enterprises make up over 99% of all businesses in Canada, create nearly two-thirds of the jobs in this country and contribute billions to the GDP We are not just participants in the economy, we drive it As SME leaders who have this incredible impact on the growth and prosperity of this country, now is the time to step up more and help build the One Canadian Economy. Let’s recognise the power of our everyday leadership in business, lean into it and lead with purpose – not just for profit, but to build lasting impact.
The Diversity and Inclusion of the Year 2024
BES Executive Search Inc. rebranded from BIPOC Executive Search Inc is one of the few executive search firms in Canada with a dedicated focus on equity-integrated recruitment The firm supports organizations in building candidate pools that authentically reflect the diversity of our global society, while also offering a range of EDIA services designed to strengthen employee engagement and workplace cultures
Your thoughts on winning the CanadianSME National Business Award
Receiving this award from CanadianSME is a humbling affirmation of the work we do at BES Executive Search Inc
Every search, every partnership, every conversation is rooted in our belief that inclusion has the power to transform organizations and lives This award also belongs to every client who has partnered with us to challenge the status quo and every candidate who has trusted us with their story Being recognized strengthens our resolve to keep moving forward, knowing that lasting change is built on trust, shared values, and the courage to lead with intention, empathy, and integrity
A special message or advice to small business owners:
Being a small business owner means learning to navigate uncertainty with grit and grace Embrace setbacks as learning moments and celebrate perseverance as a real win Don’t wait for ‘perfect’ act on good ideas with care and urgency Build a supportive network that encourages your growth and holds you accountable Financial discipline is key, but so is knowing when to take bold risks Most importantly, don’t lose sight of the “why” behind your work It’s your anchor when things get hard, and your north star when opportunities arise
